Team manager jobs in Amherst, NY - 173 jobs

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $15.50 Maximum Salary: $19.50 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

The Sales and Customer Support Manager is a key leadership role responsible for driving commercial success through effective management of our sales and customer support teams. This position oversees day-to-day team operations, coaches individual contributors to achieve revenue targets, and ensures exceptional customer experience across all touchpoints. Reporting to the Director of Sales and Marketing, this role focuses on team development, alignment, process improvement, and operational excellence. Essential Functions: Team Leadership & Management Lead and develop a team of account managers and customer support specialists Conduct regular team and one-on-one coaching sessions and performance reviews Set clear expectations, monitor progress against goals, and provide constructive feedback Foster a collaborative, results-oriented team culture Handle escalated customer issues, complex account situations, and inventory management Provide support to team while evaluating opportunities to develop tools and process improvements that encourage team autonomy and efficiency Recruit, onboard, and train new team members as the organization grows Sales Operations Monitor sales activities, pipeline development, and revenue performance Support territory management and account-based decisions Coordinate strategic sales outreach efforts and follow-up activities Track key performance metrics including customer retention and new customer acquisition Partner with marketing on campaign execution and lead distribution Customer Support Excellence Ensure timely, accurate responses to customer inquiries across all channels Maintain service level standards for response times and issue resolution Oversee order processing, inventory communications, and shipment coordination Develop and refine customer support processes and documentation Monitor customer satisfaction and identify improvement opportunities Coordinate with operations on product availability and delivery timelines Cross-Functional Collaboration Work closely with operations, quality, and regulatory teams on customer-facing issues Communicate customer feedback to inform product development priorities Support RFP responses and new customer onboarding processes Partner with senior leadership on strategy and new process implementation Maintain accurate CRM data and support pipeline reporting needs Education and Experience: Bachelor's degree required; master's degree preferred Sales experience required Minimum of 4 years of management experience with a strong track record of leadership in customer service, sales, marketing, or business roles Pharma sales or outsourcing facility experience preferred Knowledge, Skills and Abilities: Proficiency in customer service tools, CRM systems (e.g., HubSpot), ERP systems (e.g. Infor), and Microsoft preferred Excellent communication and interpersonal skills, with the ability to convey complex insights clearly, build strong relationships with internal teams and external stakeholders, and communicate with empathy and professionalism Leadership and team management skills, including the ability to motivate, coach, and foster a positive work environment for customer service and order entry teams Problem-solving and critical-thinking skills to analyze complex customer issues, identify root causes, and develop creative solutions to enhance customer experiences Emotional intelligence to understand and manage emotions, build rapport, defuse conflicts, and provide empathetic support to customers and team members Strong time management and project management skills to prioritize tasks, meet deadlines, and manage multiple projects simultaneously Conflict resolution skills to handle difficult customer situations and address team conflicts effectively, ensuring positive outcomes Teamwork and collaboration skills to work effectively with cross-functional teams, including sales, marketing, product development, and quality, to align insights with business objectives Understanding of industry needs and willingness to learn, particularly in the context of healthcare, pharmaceuticals, or sterile compounded products Pay Structure Base Salary: $85,000/year Anticipated Pay Range, including on-target commission earnings: $85,000 - $125,000

Be a part of a revolutionary change! At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future. With huge change, comes huge opportunity. So, if you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress. This Retail Team Manager position sits with our Swedish Match affiliate. Swedish Match North America LLC, develops, manufactures, and sells quality products with market-leading brands such as ZYN nicotine pouches and other smokeless tobacco products. Our vision is "A world without cigarettes," and our mission is to provide adult consumers with alternatives that are enjoyable but have a lower risk than smoking. We are one of the fastest-growing consumer-packaged-goods (CPG) producers and ZYN is the number one selling nicotine pouch in the US. In order to continually promote and create innovative products that support our vision, we are currently seeking a Retail Team Manager for Buffalo, NY, and the surrounding area. As a Retail Team Manager, you will manage and direct activities of the district to achieve appropriate territory coverage and to maximize effectiveness in distribution, merchandising of smoking and smokeless tobacco products in all retail accounts in order to accomplish company, region and district objectives. Your 'day to day': * Manages and provides direction to all assigned district personnel in support of company, region and district distribution and merchandising goals and objectives. * For all district personnel, oversees and manages appropriate routing and call coverage of retail accounts to insure proper execution of distribution and merchandising objectives by territory. * Analyzes the needs in regard to business building opportunities and develops executional plans for the utilization of district personnel's time and efforts in accomplishing specific company, region and district goals and standards. * Recruits, interviews and selects new territory representatives in accordance with company recruiting and selection guidelines and policies. * Provides training, development and direction and measure results of district personnel using Performance Management principals and practices. * Maintains records needed to manage the operation of the district and insures accurate and timely reporting of retail store distribution and merchandising activities and conditions as well as reports progress, conditions and needs to Retail Operations Manager. * Travel requirements: 3 days a week with some overnight travel. Who we're looking for: * Bachelor's Degree preferred. * Minimum 2 years' experience in non-durable consumer goods area, including field sales and or management. * Strong planning and organizing, leadership, coaching, judgement and teamwork skills. * Strong computer skills with Microsoft Office Suite, Category Management System (Nielsen),and Industry data systems. * Fluent in English * Legally authorized to work in the U.S. Annual Base Salary Range: Annual Base Salary Range: $90,000 to $120,000 PMI is an Equal Opportunity Employer. PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees. PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI's affiliates first entered the U.S. market following the company's acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match - a leader in oral nicotine delivery - creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI's IQOS electronically heated tobacco devices and Swedish Match's General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit ************** and ******************* #PMIUS #LI-NC1

Imperial Textile is a leader in the sales and distribution of uniforms and linens. Established in 1998, the company has evolved into an e-commerce business that manufactures, sells and distributes products from our headquarters in Buffalo, NY as well as from warehouses across the United States. We service both the hospitality and institutional industries around the world and have a dedicated division to supply the promotional product industry. Throughout our years of growth and change, we have kept true to our dedication to quality and service for both our customers and our employees. Job Description Assist B2B customers via phone and email while building long term business relationships Resolve artwork issues Enter, verify, and process orders Assure orders ship on time and deadlines are met Qualifications Experience with Adobe Illustrator and Photoshop Experience with Vector artwork Previous customer service experience in an office setting Above average attention to detail is required The ability to work in fast-paced, deadline-oriented environment is necessary Sales experience that can assist in building customer relationships is a plus Additional Information At Imperial Textile we offer competitive wages and a robust benefits package. We offer an environment where personal growth is encouraged. In addition, a relaxed office setting, flexible scheduling to fit your lifestyle, and an awesome team of co-workers. If you are interested in playing a key role for one of the most highly regarded companies in our industry, this is the business for you! Imperial Textile is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines. Imperial Textile is a HUBZone-qualified business. Residents of HUBZone designated areas are encouraged to apply.

At Serendipity Labs we have prided ourselves on creating a business that is an extension of the corporate workplace. Trusted with some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, well designed, and professional work environments for businesses of all types and sizes to call their own. We do all of this by blending really great places to work with 5-star service delivered by a well-trained, experienced and people focused team. It is workplace as a service. As we expand our network of locations, we are looking for the next best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members will enjoy interacting with every day. This is the perfect role for anyone aspiring to or have run their own business unit and those who can combine a love for hospitality and managing a team with the challenge of achieving revenue and business goals. Your Future Role: Experience Coordinator Do you enjoy creating lasting impressions and building long-term professional relationships? Do you have an engaging personality and love for hospitality? Are you fulfilled by the opportunity to contribute to someone's day in small, but profound ways? All of this will help you deliver an exceptionally high standard of personal customer service to our members and guests each day as an Experience Coordinator! You are the team member that our members see every day, and the backbone of our daily operations. Seamless event execution, professional appearance and friendly, courteous demeanor are all essential ingredients in being successful in this role, as is the ability to think ahead and anticipate people's needs. You love people and people love you. All this can be accomplished by: * Providing a warm and professional welcome to visitors and users of the lab at reception. * Effectively handling phone and in person requests for assistance. * A keen attention to detail to anticipate Member needs. * Opening and closing the lab location so that its ready for business and meeting our brand standards. * Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member and common areas. * Light cleaning duties with strong attention to detail to ensure the Lab is always up to brand standard for our Members. * Assisting in delivering Meeting & Events booked into the lab including set-up, catering, and clean-up. * Creating a community through contributions to member events and fostering ways to engage members and the local community. * Generating interest in the lab by assisting with certain local marketing activities. * Knowing the Lab's Members to ensure the best possible handling of requests, visitors, and service requirements. * Updating, charging, and maintaining accurate member information in billing software. * Being knowledgeable of all other lab locations, our products and services, and acting as a brand champion. * Serving as backup to other similar positions at other Serendipity Lab locations nearby (if applicable) Requirements: * Reasoning, remembering, mathematics, appropriate language (written and verbal) ability. * Support and interact with members, visitors and lab staff * Hearing - Ability to receive detailed information through oral and telephone communication. * Talking - Clearly expresses ideas by means of spoken word. * Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision) * Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location. Essential Knowledge, Skills, and Abilities: * Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills * Experience in delivering a high level of hospitality and handling customer service request * Strong organizational and communication skills, ability to prioritize workload and work efficiently with minimal supervision * A high attention to detail and being keen to deliver great experiences * Being a self starter but being open and willing to take direction * Knowledge of Microsoft Office suite, including Word, Excel and Outlook * Planning, managing, and executing events or meetings * High School Diploma or equivalent * Minimum 1 year experience in a hospitality position Employment is contingent upon successful completion of all applicable pre-employment screenings, conducted in compliance with local, state, and federal laws.

YourOnlineMarketplace (YOM) is a tech startup company based in East Aurora, New York - just 20 minutes outside of Buffalo. We specialize in e-commerce and are positioning ourselves for continued strategic growth. At YOM, we pride ourselves upon offering a flexible and creative culture. We feel strongly about: Being an excellent communicator because our employees play a key role in ensuring a seamless customer experience through regular collaboration with internal and external stakeholders. Understanding the whole business because our employees are empowered to collaborate with one another in an effort to continually improve the efficiency of our customer-focused operations, which requires an understanding of how it all fits together. Having a strong attention to detail because our top priority is to deliver a smooth and efficient online shopping experience for our e-commerce consumer base. Being in the know of music, literature, and Hollywood trends because you'll have the opportunity to brainstorm and imagine product mixes that fit the needs and interests of our e-commerce consumer base. Job Description We are seeking a full-time Customer Experience Supervisor to join our operations. We're looking for a sharp, ambitious, creative and goal-driven problem solver to join our business. Key Responsibilities: Answering customer service inquiries over email based system and phone Act as the primary liaison with customers utilizing current system to process and track customer issues, change orders, returns, exchanges and buyer refunds Arrange for the return of any damaged / defective products to our suppliers including follow-up procedures to ensure that replacement products are received and refunds are properly credited to our company accounts Collaborate with other functions to develop product mix offerings Continually implement improved processes and procedures for managing interactions with customers and ensuring credits/re-shipments from suppliers Other duties as assigned including notifying customers when orders are shipped, cross-training in other departments, as well as administrative projects and related tasks to improve the overall quality and profitability of our company Extensive training and on-boarding will be provided to ensure your comfort and success. Benefits include paid holidays and an employer matching retirement plan. Hours are 9am-5pm Monday-Friday with some flexibility and the possibility of additional hours during peak sale seasons. Qualifications Requirements: Previous leadership experience Basic computer competency Strong capacity for problem-solving and developing creative solutions Willingness to learn new computer programs and systems Preferred Qualifications: Associates or bachelors degree (exceptional candidates with equivalent experience will also be considered) Previous customer service experience and/or e-commerce experience is helpful Additional Information All of your information will be kept confidential according to EEO guidelines.

Requirements QUALIFICATIONS, EDUCATION, & EXPERIENCE To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with 2 years related experience and secondary education preferred. Successful completion of required background checks is required. LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively. TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. May be required to lift 25 pounds in weight. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice. BENEFITS Medical, Dental, Vision & Life Insurance 401K with company match Paid Time Off & Recognized Holidays Leave policies Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet) Employee Assistance Program Employee Health & Wellness Program Special Loan and Deposit Rates Gradifi Student Loan Paydown Plan Rewards & Recognition Programs and much more! Eligibility requirements apply. BankOnBuffalo is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion. ****************************************************************************************************************

North French Rd, Amherst, NY, 14228 Por determinar

Pay Rate: $27.00-$32.17 Shift: Varies As a member of management team provides oversight and leadership to residential programs. Collaborates with and provides direction and supervision to Medical Coordinator and Direct Care staff to ensure quality direct services are provided to the people we serve in accordance with the agencies mission. Supports the Mission of Residential Services which is committed to providing a continuum of residential settings, creating a safe and functional living environment for all persons served. Through collaboration, people are empowered to become full and active members of their community and to make decisions affecting (or reflecting) how they choose to live their lives. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: • Ensure residential program is of high quality and following regulatory requirements and prepared for external reviews and surveys. Including adherence to HCBS guidelines and home-like environment. • Maintains knowledge of program support area needs (human resources, recruitment, training, information technology, property management, etc.) for communicating needs as appropriate • Ensures high quality medical care and support is being provided in conjunction with medical coordinator and RN • Responsible for appropriate staffing activities including the selection, supervision, and retention of staff to meet individuals' needs and service requirements. • Responsible for the training and on-going development of staff to ensure and improve quality of care • Ensures appropriate, effective, and timely communication across all program settings. • Assumes leadership role in the development and sustenance of positive interpersonal relationships and liaisons with person served, families, advocates, employees, the surrounding community/neighborhood • Responsible for fiscal management duties to ensure sound fiscal accountability within the sites and person served accounts. Ensure that audits are completed of personal accounts twice monthly. • Coordinates placements and ensures pre-admission requirements are met for each new person entering the program. Ensure each person has an appropriately developed person centered plan. • Ensures efficient, confidential and comprehensive record keeping as mandated for person served and staff related activities/incidents and site maintenance. • In addition to your normal schedule, you are expected as your duties require to be on site during evenings, overnights, and weekends. • Is available 24 hours per day for emergencies at sites. • Participates or chairs agency committees, meetings, and training as required • Responsible for adherence to the Senior Residential Manual • Complies with all agency policy and procedures • Other duties as assigned MINIMUM QUALIFICATIONS: • Associates degree in Human Services or related area and 1 year of experience, or equivalent combination of education and experience. • Completion of and/or enrollment in agency Management Training. • Valid Driver's License that meets agency policy. • Lifting requirement of 35 lbs. • Physical agility and ability to react to emergency situations, including maintaining Strategies for Crisis Intervention and Prevention (SCIP-R) certification as per regulatory guidelines. • CPR certification. • Medication Certification required. • Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing. • Ability to lift and transfer individuals manually and mechanically as required by prescribed program/plan. • Ability to effectively respond to common inquiries or complaints from individuals, staff, regulatory agencies or members of the community. SUPERVISORY RESPONSIBILITIES: Responsible for the supervision and development of Direct Care staff. Why People Inc.? When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.

Why Join Care Medical Practice? Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient's race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality-not a burden-every single day. Join us in creating a better way to care. Position Overview The Family Member Engagement Call Center Supervisor oversees the daily operations of the Care Medical and Grace at Home call centers, ensuring an exceptional experience for every Family Member (patient). This role supervises a team of engagement agents responsible for scheduling, outreach, and inbound inquiries. The Supervisor is accountable for achieving service levels, optimizing team performance, ensuring staff compliance with clinical scheduling protocols, and maintaining high-quality communication aligned with Care Medical's mission and standards. This position is ideal for a Licensed Practical Nurse (LPN) with call center and management experience, strong communication skills, and a passion for supporting primary care delivery in a patient-centered medical home model. Key Responsibilities Team Leadership & Operations Management Supervise, mentor, and performance-manage Family Member Engagement Agents. Monitor daily call volumes, agent productivity, and service-level adherence (AHT, abandonment rate, first-call resolution). Conduct regular team huddles, coaching sessions, and quality audits to promote excellent service and compliance with scripts and protocols. Manage staffing and scheduling to maintain operational continuity and meet patient access goals. Collaborate with HR and management on agent recruitment, onboarding, and performance evaluations. Scheduling & Clinical Coordination Oversee accurate scheduling for all Care Medical and Grace at Home departments, ensuring adherence to provider templates and clinical protocols. Support workflows for appointment reminders, rescheduling, and care gap outreach. Ensure correct handling of triage calls, medication refills, records requests, and care coordination activities. Reinforce documentation accuracy and timeliness in the MEDENT EMR system. Quality, Compliance & Continuous Improvement Establish and monitor performance metrics for quality assurance, service delivery, and data accuracy. Ensure compliance with HIPAA, OSHA, and organizational privacy and safety standards. Identify workflow bottlenecks and recommend improvements to enhance access and efficiency. Collaborate with Clinical Leadership and Operations to align call center goals with overall practice objectives. Training & Knowledge Development Lead ongoing training on communication skills, EMR proficiency (MEDENT), and primary care scheduling practices. Support bilingual communication and culturally sensitive service delivery. Stay informed on healthcare regulations, medical terminology, and practice updates that impact patient scheduling and communication. Required Qualifications Education: Licensed Practical Nurse (LPN) credential preferred. Associate's degree in healthcare administration, nursing, or related field acceptable. Strong knowledge of medical terminology required. Experience: 3-5 years of call center or centralized scheduling experience within a healthcare setting. At least 2 years of supervisory or leadership experience required. Primary care experience preferred (pediatrics, women's health, adult medicine, geriatrics). Experience with MEDENT EMR strongly preferred. Proven ability to manage performance metrics and call center operations. Skills & Abilities: Bilingual (English/Spanish or other language representative of our patient population) strongly preferred. Excellent verbal communication, active listening, and motivational leadership skills. High emotional intelligence, professionalism, and accountability in a fast-paced environment. Strong organizational, analytical, and problem-solving abilities. Proficiency in Microsoft Office, call center tools (RingCentral or similar), and EMR navigation. Our Benefits Financial Well-being Competitive Compensation: We offer competitive salaries to attract and retain the best talent. 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match. Health and Wellness Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution. Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife. Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you. Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time. Additional Perks Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance. Commuter Benefits: Save on your commute with our commuter benefits program. Mileage Reimbursement: Get reimbursed for work-related travel expenses. The working environment and physical requirements of the job include: This position requires in-home, assisted living, and independent-living community based work. The job requires frequent travel for patient visits in all types of weather conditions. Work may be performed in settings with conditioned air, artificial light, and an open workspace. In this position you will need an ability to travel frequently by car and/or public transportation, the ability to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting or standing for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 50 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Company DescriptionJobs for Humanity is collaborating with Upwardly Global and with Disability Solutions to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Disability Solutions Job Description: Description & Requirements Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive, and growth-focused environment for our people. Job Summary The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers an outstanding guest experience in line with company values and directives. Core Responsibilities of the Job Leadership and People Management - Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members. - Engage team members by helping them understand how their work supports the success of the store and of lululemon overall. - Implement the Store Manager's People vision for the store and cascade to team members. - Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skill sets to drive key results and performance. - Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins. - Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgment and rewards, managing performance documentation, and addressing performance concerns. - Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action. Guest Experience and Community - Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching. - Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations. - Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to "make it right" for guests. Operations, Product, and Strategy - Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy). - Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished. - Open and close the store in accordance with the opening and closing procedures. - Understand and adhere to people safety policies and procedures to maintain a safe work environment. - Perform work in accordance with applicable policies, procedures, and laws or regulations. Budget Responsibility - Accountable for delegated aspects of controllable budget and labor hours. People Management Leadership role directly responsible for subset of store employees as delegated by Store Manager What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity: Behaves in an honest, fair, and ethical manner Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions Strategic Thinking: Sets strategies that are aligned to the vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions Change Management Leadership: Leads others through change processes and uncertainty Interactive Communication: Conveys information effectively and understands information shared while interacting with others Job Requirements Eligibility - Must be legally authorized to work in the country in which the store is located - Must have the ability to travel to assigned store with reliable transportation methods Schedule/Availability - Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays Experience - 1 year people management experience - 1 year leadership experience, including experience managing business operations and administration and managing projects or processes Job Assets (i.e., nice to have; not required) - Education: High school diploma, GED, or equivalent - Education: Bachelor's degree or equivalent - Experience: 1 year retail or sales specific management experience - Experience: 1 year recruiting, hiring, or training employees Work Context (e.g., environment, interactions, physical) - Work occurs in an environment with bright lights and loud music - Work is accomplished as part of a team and also independently - Work may involve managing conflict or mediating problems between others or deescalating guest issues - Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships - Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually - Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour) - Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) Compensation & Benefits Package lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $22.30 - $30.17/hour subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional 25%, subject to certain requirements and the Company's discretion, bringing the total target compensation range between $27.88 - $37.71/hour. At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: Extended health and dental benefits, and mental health plans, Paid time off, Savings and retirement plan matching, Generous employee discount, Fitness & yoga classes, Parenthood top-up, Extensive catalog of development course offerings, People networks, mentorship programs, and leadership series (to name a few). Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Job DescriptionBenefits: Competitive salary Paid time off Benefits/Perks Flexible Scheduling Competitive Compensation Careers Advancement We are seeking an Office Manager to join our team. In this role, you will coordinate all administrative duties and office procedures, ensuring the workplace operates smoothly and efficiently. Your responsibilities will include scheduling meetings, paying invoices, negotiating with vendors, and maintaining office equipment. The ideal candidate is highly organized with excellent verbal and written communication skills and the ability to implement systems and procedures. Responsibilities The Office Manager will be responsible for a variety of duties and responsibilities as assigned by the Executive Director and will work under the general supervision of the Executive Director. These may include, but are not limited to, the following: Prepare correspondence as required File corporate documents and general correspondence as required Maintain a current database of BIMR-administered research projects which will include such information as the Principal Investigators name, project title and BIMR account number Prepare new folders for new approved projects Assist in updating and keeping current, investigator research project folder. Distribute quarterly account statements to all investigators Place purchase orders for investigators Maintain up-to-date investigator purchase order folders by filing completed invoice statements and associated documents into appropriate investigator account folders Receive all checks, post to appropriate account and prepare bank deposits as needed Prepare and mail out signed checks for vendor payments Prepare financial documents needed for yearly accounting audit Maintain a FY database tracking sponsor donations to BIMR Maintain up-to-date equipment inventory records Answer queries from investigators Qualifications High school diploma/GED required, some college preferred Previous experience as an Office Manager or similar position preferred Understanding of office equipment, systems, and procedures Skilled in Microsoft Office, Excel, and Outlook Excellent time management skills and ability to prioritize multiple tasks Strong problem-solving skills and attention to detail Excellent verbal and written communication skills US Citizen

Our company is looking to hire an office manager to be responsible for the general operation of our office. Duties will involve greeting visitors, answering incoming phone calls, purchasing office supplies and taking proper inventory, and supervising our office staff to ensure maximum productivity. You will also be required to create presentations and produce management-level reports. This is a local position. Selected candidate MUST live in Erie County, New York. Preferably Buffalo or surrounding areas. This position is NOT remote. To be a successful hire, you will need to have prior experience in office administration. You will also need to be proficient in Microsoft Office applications such as Word and Excel. A bachelor's degree is required. ESSENTIAL FUNCTIONS General · Answer incoming calls and emails and facilitate appropriate team members. · Coordinate and schedule meetings for staff.· Collaborate with Housing Advocate, Case Manager, and Resident Aide serving as backup, particularly administrative support in case management. · Retrieve, sort, and distribute mail, including travel to Post Office, scanning of documents, and storing of digital and physical files. · Assist client intake; responsible for ensuring all incoming/outgoing communications and information is accurate and logged, and all documents received (as needed).· Assist customers with document scanning and uploading their documents (if needed). · Assist both Shelter and Apartment Teams with special projects, as needed. Client relations · Provide administrative support to the Shelter Team and the Apartment Management Team, including physical and digital file management, data entry, and customer triage. · Bookkeeping for all expenses and invoicing various funding entities, tracking revenue and expenditure. · Recording and documenting all receipts, bills, and client paperwork to ensure timely invoicing and reimbursement. · Maintain up-to-date customer files & complete data entry for reporting in accounting programs, including MS Excel, Google Sheets, Wave App, and other databases. Specific functions and duties · Respond to telephone/email/mail/in person inquiries about products and services. Provide routine information about the Shelter and Apartments to members of the public contacting our office requesting general information. · Serve as first line of billing and revenue activities, preparing notices of outstanding invoices, making weekly, monthly reports for Program Director and Executive Director. Conducting necessary phone calls and email communications to vendors and funders to ensure financial operational accuracy. · Process and complete all necessary paperwork related to client data for agency records.· Organize and maintain accurate files in conjunction with Housing Advocate and Case Manager of client information and program services delivery. Setting up files, including creating file labels, and updating file labels and indexes. · Assist in assuring completeness and accuracy of documentation of intakes, case notes, client interactions, and any other client-related data on a timely basis. As well as assisting in the preparation of reports using the collected data. · Assist in the scheduling and coordination of client appointments and Office calendar management.· Assist with the development of marketing materials and marketing of the services, including sending letters, brochures, and other materials, digital and physical. · Assist with volunteer, intern, and non-employee members of our staff/team management; serving as a POC to facilitate directives and duties assigned. · Type reports, memos, correspondence, etc. and proofread them for grammatical and typographical errors. · Monitor and serve as POC for procurement agent of agency of office supplies, food pantry, clothing pantry and other needs. · Manage food pantry and clothing pantry inventory and database with the assistance of Program Coordinator. · Operate standard office machines, including computers, copier, fax machines, and postage machines. · Assist in planning, scheduling, preparing for, and coordinating community events. ADDITIONAL RESPONSIBILITIES· Represent My Place Home for the Homeless, Inc. in a manner that will foster the best possible relationships with potential customers, community partners, and other external stakeholders.· Manage data quality for new and prospective clients; responsible for ensuring all communications and information is accurate and logged, and all documents received.· Accomplishes all other duties and tasks as appropriately assigned or requested.· Exercises sound judgment, maintains confidentiality, and follows policy and procedure.· Other responsibilities or special projects as requested. · Willingness to flex time around the needs of the Office.· Must be able to regard all client information as confidential. · Would benefit from having valid state driver's license and reliable vehicle. · Attentive to detail and good organizational skills. · Willingness and desire for continued professional development and further development of duties and responsibilities in service to the organization and the clients that we serve. KEY SKILLS AND ATTRIBUTES Ø Customer Service - Works with the My Place Home for the Homeless team to provide first class customer support; Provide timely, accurate follow-up and communication is a critical component to success in this role.Ø Collaborative - Is outgoing, personable and passionate about working with people to further the organization's mission. Ø Self-Starter & Team Player - Takes initiative, possesses a strong sense of ownership; Successful collaboration with daily tasks, occasional projects and the attainment of knowledge are necessary to ensuring success in providing the best quality customer experience.Ø Strong Communication - Is outgoing, personable and passionate about working with people who need help realizing their need for temporary to permanent housing in a safe and comfortable home.Ø Professionalism - Represents My Place Home for the Homeless team in a manner that will foster and cultivate positive relations with customers, volunteers, fellow team members and community partners. Is detail-oriented with good follow-up.Ø Comprehensive Communication - The ability to communicate in way that promotes a full understanding and proper context for the recipient to best understand and move forward with the information provided. Ø Proactive Engagement - Providing the appropriate levels of passion and interest in the position, programs, and missions and goals of the agency that by continually assisting with efforts to improve products, services, operations, in the pursuit of goals and objectives. Ø Confidentiality and sensitivity to information provided by clients - Maintain the privacy of client information by protecting any information and documentation shared and limiting its distribution A bachelor degree or equivalent. Five years of experience in office administration Office management experience. Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. KNOWLEDGE, SKILLS & ABILITIES · Has passion for excellence in customer service; excels in a fast paced, team-oriented environment.· Highly developed analytical skills, used to identify patterns and discrepancies in data and process flow.· Strong organizational and highly developed verbal and written communication skills.· Reliable transportation necessary and a valid ID is encouraged.· Bilingual English/Spanish a plus (but not required). PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate. We are an Equal Opportunity Employer. Compensation: $18.00 - $21.00 per hour Pastor Reginald E Kerr who after retiring thirty-seven and a half years from Dunlop Tires (Tonawanda NY) and serving faithfully for almost 20 years ministering to inmates at the Gowanda, Attica, and Collins correctional facilities decided to start his own Church (Temple of Christ) in 2005. Three years later (2008), with his wife Sarah by his side, he would open up My Place Home for the Homeless Shelter for women and children. Their shelter would provide a warm and safe environment, nutritional meals and access to resources to help the disadvantaged rebuild and regain their independence and self-sufficiency. Pastor Kerr invested not only his time but also his personal financial resources to help others. These charitable acts of love inspired others to join and continue the mission of serving others. Many people have donated their time and resources to continue the mission of love that he started. My Place Home is committed to helping those displaced by hardships that and without permanent housing to reclaim their independence and find a place to call home.

The Arc Erie County is looking for an Assistant Residential Team Leader! What you'll be doing: As our Assistant Residential Team Leader (ARTL) for our IRA on Ebling Avenue in Tonawanda, you will be under the direct supervision of a Residential Team Leader and responsible for the oversight of the delivery of services and supports at 1 or more certified site(s). This is a Full Time (40 hrs. per week) with a schedule of Tuesdays through Thursdays 2:00pm-10:00pm, Fridays 9:00am-5:00pm, and Saturdays 10:00am-6:00pm. You will be responsible for… Supervising daily activities of individuals providing assistance and training Assuring individuals' overall safety through maintaining safety standards, familiarity with emergency safety procedures and providing regular training to individuals Assists the Residential Team Leader in supervising and coordinating the treatment team in the development of the Staff Action Plans What we need from you: Bachelor's Degree plus (6) months full time paid direct support experience OR Associate degree plus (2) yrs full time paid direct support experience OR High School diploma or equivalent plus (4) yrs full time paid direct support experience Valid NYS Driver's License & approved driving record What The Arc Erie County can offer: Affordable benefits (medical, dental & vision insurance), $24.62 per hour, excellent PTO, room for advancement, on the job training, 40-hour work week (schedules vary), and a positive, diverse and exciting environment.Full is listed below: Job Title: Assistant Residential Team Leader Department: Residential Job Grade: 3 Job Code: 476 Position Summary: Provides direct supervision to Residential Habilitation individuals in all facets of daily living. Provides direct supervision to direct care staff providing services. The Assistant Residential Team Leader, under the direct supervision of the Residential Team Leader, is responsible for the oversight of the delivery of services and supports at 1 or more certified site(s). REPORTING RELATIONSHIP: Receives direct supervision from the Residential Team Leader. Provides supervision to all staff members employed in the residence with assistance and direction from the Residential Coordinator and the Residential Team Leader. Job Duties and Responsibilities: Supervises daily activities of individuals providing assistance and training in areas such as, but not limited to activities of daily living, self-care skills, money management, cooking, self-administration of medication and communication. Intervenes with individuals' inappropriate and/or potentially injurious behaviors in the least restrictive manner possible, while maintaining a safe environment. Coordinates development and monitors behavior modification programs as needed. Assures individuals' overall safety through maintaining safety standards, familiarity with emergency safety procedures and providing regular training to individuals. Coordinates transportation of individuals to medical appointments, recreation activities and other appointments/activities as scheduled. Assists in the scheduling of medical appointments and recreational activities. Assures that individuals receive assistance with training for shopping for clothing, personal items and groceries. Assists/manages individuals' personal monies. Monitors individuals' progress in money management skills. At the direction of the Residential Team Leader, reviews the overall management of individual accounts as appropriate. Administers medication to individuals, provides first aid when necessary and addresses routine health care needs. Evaluates and coordinates the implementation of the self-administration training program. Serves as the agency designated supervisor for administration of medication. Observes each regular and substitute staff person pass one medication on a random basis, but not more than 6 months in between each administration; maintains documentation of each observation. Assists in the completion of all required documentation in individual and agency records; oversees maintenance of those records as appropriate. Ensures a clean, safe environment by coordinating housekeeping and minor maintenance tasks and by ensuring individuals receive training in these skill areas. Assists the Residential Team Leader in supervising and coordinating the treatment team in the development of the Staff Action Plans. Monitors and/or assists in the assessment of the individuals' skills and behavior. In conjunction with the Residential Team Leader coordinates the development of intervention/training objectives. Implements, documents and monitors the progress of the Life Plan. Evaluates program data and progress. At the direction of the Residential Team Leader, coordinates regular staff meetings and training as well as attend supervisory conferences and other assigned meetings. Assists individuals in community integration, providing supervision and training. Assures confidentiality of information about individuals. In conjunction with the Residential Team Leader, coordinates contact with individuals' families, work sites, schools and physicians as well as providers of other community services. Assists with the monitoring and supervising of expenditures from the annual budget. Coordinates interviews and will assist the Residential Team Leader in hiring, orientation and termination of direct care staff employed in the residence. Provides weekly and/or as needed supervision to all regular and substitute direct care staff. Evaluates all regular direct staff annually. Assists the Residential Team Leader in maintaining staffing schedules to provide adequate supervision to the IRA. Assist the Residential Team Leader to ensure that all regular and substitute staff members receive all mandated training. Coordinates retraining of staff annually or as needed. As part of schedule - required to work one weekend shift per week. Completes routine paper work responsibilities and other duties as assigned by the Residential Team Leader. Receives weekly and/or as needed supervision from the Residential Team Leader. Participates in rotating on-call system for all emergencies as part of the Agency's emergency on-call procedures. Participates in planning groups and committees as assigned, to assure continuity of programs. Responsible for monitoring Quality Assurance guidelines including reporting, reviewing and follow up of incidents. To ensure adequate coverage, shift is not concluded until staff replacement arrives. All other duties as assigned. Qualifications and Education Requirements: Bachelor's Degree PLUS six months full-time paid direct service experience in the Human Services field. OR Associate's Degree PLUS two years full-time paid direct service experience in the Human Services field. OR High School PLUS four years full-time paid direct service experience in the Human Services field. PLUS A valid NYS driver's license and approved driving record is required. Medication Administration and First Aid Certification, CPR, and Strategies for Crisis Intervention and Prevention-Revised training (SCIP) must be taken as provided by the agency within 90 days of hire and must be maintained. Essential Job Functions: Physical demands and Exposure Risk outlined on attached form (A) Mental Requirements: The ability to read, write, analyze, be perceptive/comprehensive, show good judgement, have good math &, decision making skills, independent action, planning & prioritizing and follow directions. Work independently as well as cooperatively with others. Be approachable, enthusiastic, personable, work under pressure and meet job-related deadlines accordingly. Human Relations Skills: The ability to communicate with individuals in a positive manner, demonstrate the ability to be a leader and serve as an appropriate role model to staff members. Receive supervision instruction in a positive manner. Adhere to and administer Agency's policies, procedures, rules and regulations. Maintain a professional attitude and appearance at all times. Equipment Operation: The ability to operate household appliances; washer, dryer, stove, electrical equipment, copier, fax machine, snow blower possibly, agency vehicle/van. Proficient in the operation of the computer's hardware and software including applications and programming. Occasional snow shoveling, leaf raking, operate wheelchair on van when necessary. Use household cleaners, chemicals, and ability to come in contact with normal household dust/dirt. Agency Principles: All staff members will assure and demonstrate the promotion of fundamental rights and protections for the people that we support. These include practices that treat people with dignity and respect at all times, ensure safety, best possible health/well-being and provide the person with continuity and personal security through the use of natural supports, positive relationships and opportunities for integration in the community. Staff members should also advocate and work toward assisting the people we support through person-centered planning to achieve the personal outcome goals that they have chosen by facilitating the plans and positive supports necessary to assist the person in progressing toward each outcome. Demonstrates the agency values of integrity, respect, responsibility, trust, teamwork, positive attitude, learning and honesty in working with students (persons), families, colleagues and members of our community. Good attendance is vital for the efficient and effective operation of quality programming and is an essential job function of this position. This position is NON-EXEMPT from the overtime requirements of the Fair Labor Standard Act. The Arc Erie County New York retains the right to change this job description at any time.

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff. Job Description: Amherst College invites applications for the Office Manager for Student Equity and Leadership position. The Office Manager for Student Equity and Leadership is a full-time, year-round position. The expected salary range for this job opportunity is: $26 to $28 per hour. The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Click here for Benefits Information. Reporting to the Associate Dean of Students for Equity and Engagement, the office manager provides direct administrative and technical support to the Director of Student Engagement and Leadership and the Associate Dean of Students for Equity and Engagement. The office manager is critical to the overall goals of Equity and Engagement in supporting students' intellectual, social, cultural, and recreational activities - overseeing the effective accounting and outlay of funds through departmental operating accounts totaling over $350,000. The office manager is responsible for supporting the planning, scheduling, coordinating, and executing the day-to-day and long-term workload, activities, and responsibilities of Student Engagement and Leadership. The office manager will interact professionally with all levels of staffing, including faculty, administrators, and the student population. This position will act as a liaison between students and other campus departments. This person will be self-directed and have the ability to organize and prioritize to meet deadlines, time constraints, and faculty and student concerns in a dynamic and diverse professional environment. Individual performance is evaluated annually by the Associate Dean of Students for Equity and Engagement. The office manager for Equity and Engagement is required to work in person, occasionally late nights, and weekends as needed. Summary of Responsibilities: Office Management Provide front-line customer service for Student Engagement and Leadership. Answer and direct phone calls to Associate Dean of Students for Equity and Engagement, Director of Student Engagement and Leadership, Associate Director of Student Engagement and Leadership, Associate Director of New Student and Family Programs, and Student Leadership Development Coordinator. Coordinates all travel and lodging arrangements for professional staff and, processes all reimbursements and invoices for travel/expense charges Maintain the schedule for the Associate Dean of Students for Equity and Engagement and the Director of Student Engagement and Leadership. Maintain websites for the Keefe Campus Center and Inter-term Stay up to date with software and hardware systems that can facilitate our programs, including Microsoft Office Suite, Google productivity tools, CSGold, EMS Reservation system, Datatel, CMS, and Campus Labs Engage, QuickBooks Support student office assistants' hiring, onboarding, and task management Process student payroll paperwork on a bi-weekly basis Manage inventory of general office supplies for the department Handle all key card access requests for the James & Stearns practice rooms on a daily basis Distribute and track key distribution for all student organization office spaces Assist in coordinating the annual Inter-term program to ensure that students are signed up for field trips, classes, and programs Business Management Maintain Student Engagement and Leadership budgets and supporting paperwork Act as liaison between the Associate Dean of Students for Equity and Engagement, Director, Associate Directors and Coordinator and other professional staff to the Controller's Office Reconcile reported expenditures and maintain professional accounting of executed charges through various forms (Purchasing Card, Purchase Orders, Invoicing, etc.) Work directly with vendors for payments on outstanding invoices Process student reimbursements through both the Student Engagement and Leadership and the Campus Activities Board co-sponsorship funding request Facilities Management Assist the Associate Director with maintaining the reservation system for Student Engagement and Leadership spaces Coordinate door access to several on-campus Student Engagement and Leadership locations Manage the building's vendor program Assist in the management of the Keefe Campus Center Check out keys to student office spaces Assist in coordinating the management and daily requests of Keefe Campus Center in collaboration with Facilities and Custodial Services Provide operational and programmatic support for student-led events and programs Qualifications: Associate's Degree An equivalent combination of education/experience in lieu of the minimum education and related experience Three years of related experience Proven administrative or accounting experience Knowledge of office management systems and procedures Excellent time management skills and ability to multitask and prioritize work Attention to detail and problem-solving skills Strong organizational and planning skills Demonstrated effectiveness in using administrative, organizational, and interpersonal skills Strong written, oral, and electronic communication skills Commitment to supporting a diverse student community Ability to work both independently and collaboratively with the campus community A broad understanding of working in a student-focused environment Successful completion of a pre-employment physical and lift test Successful completion of required reference and background checks Preferred Experience working on a college or university campus Interested candidates are asked to submit a resume and cover letter online at *************************************************** Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Summary: Seeking a highly organized and detail-oriented Office Manager to oversee the daily operations of our office. The successful candidate will be responsible for managing administrative tasks, using a variety of software packages, ensuring smooth communication within the organization, and creating a positive and efficient work environment. Essential Functions: Oversee day-to-day administrative tasks, including handling incoming calls, managing correspondence, and organizing office resources. Complete billing for ACCES-VR, Business Services, OMH and Waiver Services as necessary. Assist with necessary reports for a variety of funders. Assist to data enter and process payroll for people supported. Order and manage office supplies and equipment. Hire and supervise administrative assistant. Collaborate with relevant departments to streamline processes and improve overall office efficiency. Complete meeting minutes as requested. Assist with coordinating DDP data entry and updating as needed. Assist with maintaining the Electronic Health Record. Coordinate communication between different departments to ensure smooth workflow. Facilitate effective communication by distributing relevant information to team members. Collaborate with IT support to ensure the functionality of office technology and equipment. Troubleshoot basic technical issues and coordinate IT-related tasks. Operate and maintain copiers and fax machines. Maintain confidentiality and HIPAA standards. Professionally serve as a resource to all Arc GLOW staff. Maintain petty cash funds as necessary. Conduct oneself in a manner consistent with the Agency Code of Conduct and Arc Brand Participate in corporate compliance and quality assurance requirements as needed. Other duties as assigned. Non-Essential Functions: Serve on committees as requested Load and unload buses as requested. Reporting Responsibilities: Sr Director of Day & Employment Services Supervisory Responsibilities: Administrative Assistant (s) as assigned. Knowledge, Skills and Abilities: Proven experience as an Office Manager or in a similar administrative role. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficient in Microsoft Office Suite and basic knowledge of office management software. Intermediate Outlook skills as evidenced by creating and sending messages, working with address books, handling, creating and using personal folders, scheduling appointments by checking other team member's calendars, working with meeting requests and managing tasks. Intermediate Microsoft Word skills as evidenced by the ability to produce business letters and tables and charts; as well as mail merge, creating forms and organizing electronic files. Intermediate Excel skills as evidenced by the ability to use workbooks, create formulas, insert and delete data, create and edit charts, filter and sort lists, and format data. Ability to maintain confidentiality and handle sensitive information. Physical Requirements: Standing, Sitting, Walking Occasionally required to stoop, kneel, crouch, push, pull and lift. Frequently required to reach. Occasionally required to lift, carry, push or pull up to 20 pounds; and 10 pounds frequently. Visual acuity is necessary to determine the accuracy, neatness and thoroughness of the work assigned; as well as view a computer terminal, extensive reading, preparing and analyzing data and figures. Working Conditions: This position typically operates in a professional office environment. Some flexibility in working hours may be required. Occasional travel to other work sites. May be required to cover administrative functions in other buildings for periods of time. Minimum Qualifications: High School Diploma with 3 years of experience in an office setting. Experience using Microsoft Office. Previous experience in office management or administration is highly desirable.

Why Join Care Medical Practice? Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient's race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality-not a burden-every single day. Join us in creating a better way to care. Position Overview The Family Member Engagement Call Center Supervisor oversees the daily operations of the Care Medical and Grace at Home call centers, ensuring an exceptional experience for every Family Member (patient). This role supervises a team of engagement agents responsible for scheduling, outreach, and inbound inquiries. The Supervisor is accountable for achieving service levels, optimizing team performance, ensuring staff compliance with clinical scheduling protocols, and maintaining high-quality communication aligned with Care Medical's mission and standards. This position is ideal for a Licensed Practical Nurse (LPN) with call center and management experience, strong communication skills, and a passion for supporting primary care delivery in a patient-centered medical home model. Key Responsibilities Team Leadership & Operations Management Supervise, mentor, and performance-manage Family Member Engagement Agents. Monitor daily call volumes, agent productivity, and service-level adherence (AHT, abandonment rate, first-call resolution). Conduct regular team huddles, coaching sessions, and quality audits to promote excellent service and compliance with scripts and protocols. Manage staffing and scheduling to maintain operational continuity and meet patient access goals. Collaborate with HR and management on agent recruitment, onboarding, and performance evaluations. Scheduling & Clinical Coordination Oversee accurate scheduling for all Care Medical and Grace at Home departments, ensuring adherence to provider templates and clinical protocols. Support workflows for appointment reminders, rescheduling, and care gap outreach. Ensure correct handling of triage calls, medication refills, records requests, and care coordination activities. Reinforce documentation accuracy and timeliness in the MEDENT EMR system. Quality, Compliance & Continuous Improvement Establish and monitor performance metrics for quality assurance, service delivery, and data accuracy. Ensure compliance with HIPAA, OSHA, and organizational privacy and safety standards. Identify workflow bottlenecks and recommend improvements to enhance access and efficiency. Collaborate with Clinical Leadership and Operations to align call center goals with overall practice objectives. Training & Knowledge Development Lead ongoing training on communication skills, EMR proficiency (MEDENT), and primary care scheduling practices. Support bilingual communication and culturally sensitive service delivery. Stay informed on healthcare regulations, medical terminology, and practice updates that impact patient scheduling and communication. Required Qualifications Education: Licensed Practical Nurse (LPN) credential preferred. Associate's degree in healthcare administration, nursing, or related field acceptable. Strong knowledge of medical terminology required. Experience: 3-5 years of call center or centralized scheduling experience within a healthcare setting. At least 2 years of supervisory or leadership experience required. Primary care experience preferred (pediatrics, women's health, adult medicine, geriatrics). Experience with MEDENT EMR strongly preferred. Proven ability to manage performance metrics and call center operations. Skills & Abilities: Bilingual (English/Spanish or other language representative of our patient population) strongly preferred. Excellent verbal communication, active listening, and motivational leadership skills. High emotional intelligence, professionalism, and accountability in a fast-paced environment. Strong organizational, analytical, and problem-solving abilities. Proficiency in Microsoft Office, call center tools (RingCentral or similar), and EMR navigation. Our Benefits Financial Well-being Competitive Compensation: We offer competitive salaries to attract and retain the best talent. 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match. Health and Wellness Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution. Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife. Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you. Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time. Additional Perks Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance. Commuter Benefits: Save on your commute with our commuter benefits program. Mileage Reimbursement: Get reimbursed for work-related travel expenses. The working environment and physical requirements of the job include: This position requires in-home, assisted living, and independent-living community based work. The job requires frequent travel for patient visits in all types of weather conditions. Work may be performed in settings with conditioned air, artificial light, and an open workspace. In this position you will need an ability to travel frequently by car and/or public transportation, the ability to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting or standing for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 50 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Pay Rate: $27.00-$32.17 Shift: Varies As a member of management team provides oversight and leadership to residential programs. Collaborates with and provides direction and supervision to Medical Coordinator and Direct Care staff to ensure quality direct services are provided to the people we serve in accordance with the agencies mission. Supports the Mission of Residential Services which is committed to providing a continuum of residential settings, creating a safe and functional living environment for all persons served. Through collaboration, people are empowered to become full and active members of their community and to make decisions affecting (or reflecting) how they choose to live their lives. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: • Ensure residential program is of high quality and following regulatory requirements and prepared for external reviews and surveys. Including adherence to HCBS guidelines and home-like environment. • Maintains knowledge of program support area needs (human resources, recruitment, training, information technology, property management, etc.) for communicating needs as appropriate • Ensures high quality medical care and support is being provided in conjunction with medical coordinator and RN • Responsible for appropriate staffing activities including the selection, supervision, and retention of staff to meet individuals' needs and service requirements. • Responsible for the training and on-going development of staff to ensure and improve quality of care • Ensures appropriate, effective, and timely communication across all program settings. • Assumes leadership role in the development and sustenance of positive interpersonal relationships and liaisons with person served, families, advocates, employees, the surrounding community/neighborhood • Responsible for fiscal management duties to ensure sound fiscal accountability within the sites and person served accounts. Ensure that audits are completed of personal accounts twice monthly. • Coordinates placements and ensures pre-admission requirements are met for each new person entering the program. Ensure each person has an appropriately developed person centered plan. • Ensures efficient, confidential and comprehensive record keeping as mandated for person served and staff related activities/incidents and site maintenance. • In addition to your normal schedule, you are expected as your duties require to be on site during evenings, overnights, and weekends. • Is available 24 hours per day for emergencies at sites. • Participates or chairs agency committees, meetings, and training as required • Responsible for adherence to the Senior Residential Manual • Complies with all agency policy and procedures • Other duties as assigned MINIMUM QUALIFICATIONS: • Associates degree in Human Services or related area and 1 year of experience, or equivalent combination of education and experience. • Completion of and/or enrollment in agency Management Training. • Valid Driver's License that meets agency policy. • Lifting requirement of 35 lbs. • Physical agility and ability to react to emergency situations, including maintaining Strategies for Crisis Intervention and Prevention (SCIP-R) certification as per regulatory guidelines. • CPR certification. • Medication Certification required. • Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing. • Ability to lift and transfer individuals manually and mechanically as required by prescribed program/plan. • Ability to effectively respond to common inquiries or complaints from individuals, staff, regulatory agencies or members of the community. SUPERVISORY RESPONSIBILITIES: Responsible for the supervision and development of Direct Care staff. Why People Inc.? When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.

Description: Office managers are role models who exemplify our organization's core values. They lead and develop their team to achieve performance goals while providing outstanding, personalized service to our customers. Office Managers follow our bank philosophy of positive energy, positive outcomes. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position. KEY RESPONSIBILITIES Oversee all daily operations and branch activities, ensuring efficient workflow, exceptional customer service, compliance with policies, and achievement of branch goals through effective coaching, supervision, and employee development. Develop new business relationships and expand the commercial loan and deposit portfolio through proactive outreach, networking, and strategic partnerships with local businesses, municipalities and professionals. Manage a retail and commercial lending portfolio; analyze financial statements, assess risk, monitor loan performance, and ensure documentation and covenant compliance. Serve as the lead relationship manager for commercial clients; build long-term partnerships and represent the bank at community and business events to strengthen brand presence. Work closely with internal partners and product specialists to deliver comprehensive solutions that meet the financial needs of commercial clients. ATTITUDES Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating: Respect- Treat colleagues, clients and community members with dignity and f fairness. Maintain courteous interactions even during challenging situations. Client Focus- Prioritize customer needs and delivering exceptional service. Ensure clients receive timely and personalized support. Inclusion- Fostering a diverse and inclusive work environment where all clients and employees feel valued and heard. BEHAVIORS Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating: Leadership- Guide, motivate, and develop team members while driving the branch's strategic goals. Lead by example, set clear goals, empower staff and maintain the vision that aligns with the bank's mission. Integrity-Uphold ethical standards and honesty in all actions and decisions. Collaboration-Work closely and effectively with different departments and branches to achieve collective goals, share insights, and solve problems. Volunteerism- Engage in community outreach and corporate social initiatives COMPETENCIES Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating: Accountability-Hold yourself and others accountable for meeting performance targets, complying with regulations, and upholding company policies. Innovation- Stay updated with industry trends, adopt new technologies and processes, foster a culture of creativity. Find ways to improve efficiency and enhance customer experience. Professionalism- Maintain high standards of conduct, appearance, and communication. Handle all customer interactions, employee relations and business challenges with poise and competence. SUPERVISORY RESPONSIBILITIES (if applicable) Supervisor drives strategic success from encouraging transparency, maintaining a focus on shared organizational goals, and making time for professional development. Supervisors are expected to hold regular one-on-ones with direct reports to provide them with an invaluable chance to align goals, offer guidance, and foster growth within their teams. POSITION LEVEL(S) EXPECTATIONS (if applicable) Commercial Office Manager Officer- Proactively prospects and grows Business Banking relationships through outreach and call preparation by gathering all appropriate information needed. Maintains a strong pipeline of prospects through proactive business calling. Ask questions to understand the needs/goals of the business to make appropriate recommendations while looking for opportunities to bring in partners to help strengthen the business's relationship with the bank. Independently processes all Business Banking loan requests up to $250,000. Builds the bank's presence in the community. Commercial Office Manager, AVP- Including the above plus has the capacity to review and understand financial statements, providing an appropriate analysis of business performance. Develops and grows a portfolio of small to mid-size commercial clients. Serve as a community leader and key contact for strategic business partnerships. Commercial Office Manager, VP- Including the above and focuses on long-term strategy, financial performance, and risk management. Acts as a mentor and resource to Officer and AVP managers within the division. SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Set stretch assignments and cross functional opportunities that foster growth and learning. Requirements: QUALIFICATIONS, EDUCATION, & EXPERIENCE To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with 2 years related experience and secondary education preferred. Successful completion of required background checks is required. LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively. TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. May be required to lift 25 pounds in weight. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice. BENEFITS Medical, Dental, Vision & Life Insurance 401K with company match Paid Time Off & Recognized Holidays Leave policies Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet) Employee Assistance Program Employee Health & Wellness Program Special Loan and Deposit Rates Gradifi Student Loan Paydown Plan Rewards & Recognition Programs and much more! Eligibility requirements apply. BankOnBuffalo is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion. ****************************************************************************************************************