Team manager jobs in Arlington, VA - 1,320 jobs

A leading financial services company seeks an experienced AI/ML specialist to deliver innovative products aimed at transforming customer interactions. The role demands expertise in natural language processing, machine learning, and large language models. Candidates should possess a robust educational background in quantitative fields, significant experience with AWS, and proficiency in programming languages such as Python or R. This position emphasizes continuous learning and implementing advanced technological solutions for enhanced user experiences. #J-18808-Ljbffr

Senior Manager, Legal Billing Operations | HYBRID | LAW FIRM EXPERIENCE REQUIRED Washington, DC This role oversees daily billing operations, optimizes processes through data‑driven analysis, and provides leadership, coaching, and development to managerial and billing staff. The ideal candidate is a strategic thinker with strong analytical, communication, and leadership skills. Key Responsibilities Lead and manage multiple billing teams, ensuring timely and accurate billing. Track performance metrics and implement process improvements. Train, coach, and develop managerial and billing staff. Resolve billing inquiries and collaborate with attorneys and clients. Oversee projects, facilitate team meetings, and manage escalations. Standardize procedures and identify best‑practice enhancements. Required Bachelor's degree REQUIRED 8+ years of experience managing complex billing operations in a large law firm (AM Law 200). At least 2 years of experience managing other managers. Experience with Aderant and e‑billing platforms. Advanced Excel and strong analytical skills. Excellent communication, leadership, and problem‑solving abilities. Ability to lead diverse teams, coach staff, and ensure consistency in billing procedures.

We are searching for a full-time Condominium Operations Manager and join our close-knit team at Amico Lane, a fast-growing property management startup based in Washington D.C. Our company is looking to hire someone with a strategic mindset, a team-player, and who has a customer-first mentality. Your primary responsibility will be to manage a portfolio of our condominium association clients. As the operations manager, you will prepare and set the budget, lead an annual meeting with the shareholders, and ensure the maintenance activities and projects around the property are completed timely and efficiently. You will have a team working closely together with you to accomplish the client's objectives, freeing up time for you to lead some of the larger maintenance projects and ensure quality control of clients' deliverables. Since you are part of a growing company, you will occasionally wear multiple hats. This role is ideal for someone who wants to be part of a high-performing team who values community, loves learning about building maintenance/repair and managing complex projects, and enjoys proactively executing on multiple activities at any given moment to provide clients with peace of mind. Who we are & Where we're going (with your help) Amico Lane is on a mission to provide customer-focused property management support for condominium associations in the Washington, DC area. We believe in what we do and how we can serve our clients, and we need a natural project manager to support our clients as we continue to grow. Amico Lane exists within the property management industry, but we are seeking to disrupt our space. We believe that there's a better way to serve condominium owners and board associations, and we are motivated to lean into innovation and change. To serve our clients well, we need to successfully manage a large number of moving pieces and complicated processes for them. We are growing and excited about how our team will continue to expand! Responsibilities: Maintenance and Repair Project manage a variety of maintenance activities, including routine maintenance, repairs, emergency response and very large projects Track and report updates internally and externally to clients Conduct on-site property inspections a few times per year Problem solve maintenance issues and meet vendors on-site at the properties Own SOPs for certain maintenance processes and innovate on them to create a better client experience Property Enhancement Provide recommendations to the Board regarding property improvements and necessary repairs including recommendations for establishing priorities among various projects to be done Establish a project plan for large projects/capital improvements Manage to project plan to ensure milestone deadlines are met and completed within budget Condo Association Administration and Financial Management Manage and onboard a portfolio of clients Maintain meticulous records for each property in the portfolio Prepare management reports for the Board of Directors including site inspection reports, monthly reports, budgetary details, and annual meeting materials Prepare budgets for several real estate properties and present them to the board of directors Lead the associations' annual meetings and help the teams make efficient decisions around their properties' maintenance needs Ability to review, interpret and ensure compliance with condominium association documentation Vendor Management Liaise directly with vendor technicians Build and maintain strong relationships with both new and existing vendors to expand our resources and foster long-term partnerships Facilitate competitive bidding for contracts as required by Association contracts Required Skills & Experience: 5-10 years of relevant work experience High School Diploma, GED or equivalent (College degree preferred) Industry certification preferred (e.g., Certified Manager of Community Associations, Association Management Specialist) The ability to work in DC The ability to be on call after hours one week per month, monitoring the emergency phone line on a rotating schedule with the team Top notch communication skills - both written and verbal A track record of proven excellence in providing customer service Real estate experience of being, or having been, a homeowner in a condominium association is a plus but not required Spanish skills are a plus but not required Proficient skills in Excel, PowerPoint, and Google Workspace Products Able to work independently, anticipate problems, and implement effective solutions Necessary Traits You have a passion for problem solving maintenance problems and providing excellence in customer service You take ownership and responsibility for your projects. You're committed to defending deadlines and have a sense of urgency to get to the finish line for our clients You're GREAT at flexing when priorities shift and adapt your planned day to the shift to the client and business' needs You are committed to following established Standard Operating Procedures and delivering high quality work You thrive in a team environment. You know that others depend on your work and you depend on others. You love celebrating our successes. You are comfortable meeting with clients and maintenance/repair contractors in person, being proactive in your communication with them, asking questions and negotiating when needed You're GREAT at juggling several things at once and can keep yourself (and others) organized in a fast-paced environment You are rock solid reliable You consistently offer solutions and look for additional ways to support your team You treat the business as if you owned it You like building community, in particular in DC neighborhoods, and meeting new people You have superb attention to detail and don't need reminders to complete assignments What We Offer: Healthcare benefits Opportunity to learn and grow quickly within a start-up growth environment that has established structure and success Opportunities to grow in your career within the company without the need to manage owner/tenant relations Opportunity to make a significant difference for condo owners in managing their often most expensive asset, their home Extensive experience with the latest tech and software solutions in property management Modern office space in the vibrant Dupont Circle neighborhood Hybrid work schedule perks (remote work is currently offered on Mondays and Fridays)

Supervisor- Baggage Customer Service We are seeking a skilled and experienced Supervisor to lead our Baggage Customer Service team in the aviation industry. In this role, you'll be responsible for ensuring the safe, efficient, and timely handling of luggage while maintaining smooth day-to-day operations. You'll oversee a team of handlers, coordinate with other departments, and uphold high standards of safety and service to enhance the travel experience for all passengers.

Job Summary/Company: Sparks Group has partnered with a public services organization that recently secured a major contract to support disability services within public programs. This marks a new area of service for the organization, and we are seeking a Customer Care Manager with extensive knowledge of disability services and ADA compliance to help lead this important initiative. Due to this significant expansion in service offerings, the Customer Care Manager will be responsible for overseeing daily operations, maintaining high team standards, and ensuring exceptional customer satisfaction. If you have experience leading teams, possess strong communication skills, and can collaborate across all levels of an organization, we encourage you to apply! Responsibilities: Manage daily operations of a 24/7 contact center, ensuring efficiency, compliance, and high-quality service delivery, with a focus on supporting disability services. Lead and support staff through hiring, training, coaching, and performance management, ensuring team readiness to serve individuals with disabilities. Oversee scheduling operations, including managing fixed schedules, ASAP and future-dated reservations, and ensuring adequate coverage for disability-related service requests. Coordinate real-time dispatching of services, prioritizing timely and appropriate responses to both scheduled and urgent disability service needs. Monitor key performance indicators (e.g., call volume, response times, customer satisfaction) and adjust staffing and workflows to meet service goals and accessibility standards. Ensure full compliance with internal policies, ADA regulations, and other relevant disability service standards. Maintain accurate reporting and assist with budgeting, payroll, and reconciliation processes. Handle escalated customer and client issues, particularly those involving disability accommodations, ensuring timely and respectful resolution. Conduct quality assurance reviews and implement continuous improvement initiatives to enhance service delivery for individuals with disabilities. Oversee vendor relationships, including contract management and ensuring vendors meet accessibility and service expectations. Respond to emergencies and critical incidents, coordinating with internal teams and external partners to support individuals with disabilities effectively. Qualifications: Minimum of 5 years of experience in a contact center environment Proven track record of successfully managing a contact center Technical proficiency with scheduling software such as Trapeze, TransLoc, Via Mobility Solutions, or TripSpark Strong proven experience with disability services and ADA compliance Bachelor's degree preferred Ability to support a 24/7 operation, including during operational issues or emergencies Flexible availability to work varying shifts, including weekends

Government of the District of Columbia Office of the Chief Financial Officer (OCFO) ERP Applications Support Manager $122,503.00 - $157,830.00 This position is located in the Office of the Chief Financial Officer (OCFO), Office of Financial Operations and Systems (OFOS), District Integrated Financial System (DIFS) Support Center. The incumbent is responsible for leading and managing Oracle Financial and Oracle EPM functional analysis and providing solutions to resolve issues impacting business operations. The incumbent also assists with ensuring timely upgrades, patching, testing and implementation of DIFS modifications and enhancements. Duties include, but are not limited to: Managing functional analysts; overseeing the implementation of enhancements, modifications, upgrades, and patches; monitoring project team progression Coordinating and collaborating with the OCIO Support Center technical team to implement approved changes/updates into production Managing and resolving ERP and EPM Level 1 and 2 non-technical support issues for business owners, system users, and other stakeholders Performs other related duties as assigned Minimum Qualifications Six (6) years of progressive experience performing the related duties and responsibilities such as overseeing financial systems and processes; managing functional analysts to ensure resolution of system issues; leading business teams to implement system enhancements; providing project management oversight; and experience supporting Oracle-based solutions with a comprehensive understanding of the functionality of Oracle Cloud ERP and EPM. Must have knowledge of public sector accounting and municipal financial operations. For initial review, please select the apply button or send your resume to the Office of the Chief Financial Officer, Human Resources Division, located at 1101 4th Street, SW, Suite W220, Washington, DC 20024 or to The OCFO offers a competitive salary and benefits package including medical, dental, retirement, and educational assistance. The Office of the Chief Financial Officer is an EQUAL OPPORTUNITY EMPLOYER

A consulting firm for government is seeking a Senior Global Investments Strategic Advisor in Alexandria, Virginia. The role requires significant experience in foreign investment risk management and leadership skills. Ideal candidates will have a strong background in national security or economics, along with an active TS/SCI clearance. The position focuses on supporting the US Department of Defense's investment analysis priorities to protect the Defense Industrial Base. #J-18808-Ljbffr

What makes this role important at Ipsos? We are seeking an experienced Task Manager/Call Center Manager to oversee daily operations at a telephone data collection center (DCC). This critical supervisory role serves as the operational bridge between the Project Manager and frontline data collection staff, ensuring the successful collection of establishment data. The Call Center Manager will lead a team, drive quality control initiatives, and ensure all performance standards are met while maintaining data integrity requirements. This role reports to the Project Manager, Data Collection Program. What you can expect to be doing: Operational Leadership Serve as primary liaison between contractor Project Manager and all subordinate DCC staff Act as the main point of contact with the DCC Manager regarding all center operations Oversee daily operations ensuring smooth workflow across all data collection activities Coordinate with counterpart Call Center Managers at other DCCs to share best practices and maintain consistency Team Management & Supervision Supervise and assign workloads to Supervisors and their respective interviewer teams Monitor staff productivity using business intelligence tools (SAP Crystal Reports) Ensure optimal staff coverage during operating hours (6 AM - 7 PM local time) Manage staff scheduling to maintain appropriate mix of on-site and telework personnel per approved Telework Plan Coordinate coverage for address refinement, enrollment, collection, and edit reconciliation activities Performance Management Analyze daily/weekly performance reports to ensure metrics are consistently met Identify performance gaps and implement immediate corrective actions Conduct regular team meetings to communicate performance metrics and improvement strategies Provide input for monthly performance reports submitted to Project Manager Quality Control & Compliance Direct and supervise all quality control activities at the DCC level Monitor compliance with data integrity requirements and confidentiality protocols Oversee edit reconciliation processes ensuring timely resolution of data quality issues Ensure data quality by monitoring that interviews and supervisors are following all established protocols and procedures Investigate potential data quality cases and coordinate with Project Manager / Quality Assurance Lead on findings Monitor interviewer call recordings to identify training needs and best practices Training & Development Direct and supervise all training activities at the DCC level Identify individual and team training needs based on performance data Work with Supervisors to implement targeted coaching and mentoring Workflow & Process Management Distribute daily case assignments using CATI system Monitor case progression through various collection stages Communication & Reporting Participate in regular meetings with DCC Manager Provide daily operational updates to Project Manager Communicate policy changes and procedural updates to all DCC staff Document and escalate technical issues, system problems, or resource constraints Maintain comprehensive documentation of operational decisions and process improvements Special Projects & Initiatives Support testing of new software and procedures Provide feedback on system enhancements and process improvements Assist in development of best practices and standard operating procedures Support phase-in/phase-out activities during contract transitions This might be the job for you if you have: Minimum Qualifications U.S. Citizenship required due to government contract High school diploma or equivalent; OR three years of relevant experience at a Call Center Manager role Proficiency in Microsoft Office Suite or equivalent software Proficiency in analyzing reports to monitor performance and assign workloads Strong analytical skills with ability to interpret data and identify trends Working Hours: Able to work on-site during standard operating hours with limited telework flexibility Operating hours: 6 AM - 7 PM (local time zone) Within commuting distance of assigned DCC Occasional overtime may be required during peak collection periods Preferred Qualifications Associate or bachelor's degree in business, public administration, or related field 3+ years of supervisory experience in call center or data collection environment Experience with government contracts or data collection programs Proficiency with SAP Crystal Reports or similar business intelligence software Knowledge of Computer Assisted Telephone Interviewing (CATI) systems Experience managing teams of 10+ employees Understanding of survey methodology and quality control principles Experience with remote team management and telework coordination If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to! In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $90,000 to $95,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. What's in it for you: At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture. To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US Commitment to Diversity Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual. Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability. #LI-AD1 #LI-Onsite

Role: AV Manager (Autonomous Vehicle Operations Manager) The AV Manager will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Manager will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management. Key Responsibilities Lead, coordinate, and manage AV Driver/Operator teams across assigned locations. Conduct daily shift planning, scheduling, task delegation, and attendance tracking. Ensure compliance with all safety, security, and operational protocols. Train, coach, and mentor new and existing AV operators on operational procedures and program standards. Conduct performance reviews, provide feedback, and manage disciplinary actions when required. Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues. Monitor site productivity metrics and implement improvements to enhance efficiency. Respond to on-ground escalations and operational emergencies promptly. Prepare weekly operational status reports and performance summaries. Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime. Qualifications 5+ years of experience in Operations, Transportation, Logistics, Automotive, or related field. Prior experience in a managing or lead role managing teams. Strong understanding of safety protocols and compliance-driven environments. Excellent communication, leadership, and people management skills. Ability to analyze performance metrics and identify process improvement opportunities. Comfortable working in dynamic and fast-paced field settings. Valid driver's license with a clean driving record. Ability to travel between assigned cities as needed. Preferred Skills Experience working with autonomous vehicles, fleet operations, or mobility transportation programs. Knowledge of incident reporting, compliance documentation, and operational audits. Technical aptitude to understand basic AV system operations and diagnostics Work Environment On-site operations environment; may require early mornings, late evenings, weekends, or split shifts based on program schedules. Field-based work involving both indoor and outdoor environments. Significant travel required - approximately 90% of the time across locations.

Scale's Public Sector business is growing based on demand from government customers for AI / ML products like computer vision and agentic generative AI applications. As an Operations & Strategy Manager on the Public Sector Business Operations (BizOps) team you will be on the front lines of enabling and accelerating this growth. We are looking for a hard-charging generalist who combines analytical rigor and an obsessive focus on outcomes with an empathetic interpersonal style. If you enjoy solving hard problems while building strong teams & relationships, we'd love to hear from you! You will: Report directly to the Head of Business Operations (BizOps), Public Sector Leverage the full complement of your business toolkit to drive results (business analytics, strategic thinking, operational execution, project/program management, problem framing, executive communication, etc.) Tackle ambiguous, open-ended questions in support of high-priority outcomes, often with a broad set of stakeholders (engineering, analytics, product managers, geospatial experts, delivery, etc.) Help mature key business processes while innovating 01 on new systems; Quickly develop and iterate on solutions, eventually handing them off to the appropriate team member Craft strategies that propel public sector operations growth and organizational evolution Identify cross-project blind spots across our customer programs and uplevel our operational approaches Ideally you'd have: 5+ years of experience in an operations, strategy, or consulting role requiring a blend of operational, strategic, and cross-functional work Experience in product, project, or program management - you can take projects from conceptual problem definition to implemented solution A penchant for digging deep into data, thinking from first principles, and iterating quickly to deliver results A strong orientation towards outcomes and a history of being scrappy when it counts An easygoing interpersonal style and ability to work and build relationships with a wide range of people Experience leading small teams and managing multiple, complex work streams A deep intellectual curiosity about AI and machine learning, particularly in applications that advance national security Nice to haves: MBA or relevant technical degree Experience using Python, SQL, or similar analytical tools to translate insights into actionable outcomes Background in intelligence work and working with / within the U.S. government Previous private sector experience in computer vision, GenAI applications / agents, or similar technologies Active U.S. security clearance (Secret or Top Secret) Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:$145,200-$220,000 USDPlease reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of Washington DC, Texas, Colorado is:$130,900-$217,800 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at . Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision . PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Gastro Center of Maryland is one of the largest Gastroenterology groups in the Mid-Atlantic with locations across Maryland and Northern Virginia. The Operations Manager will oversee the day-to-day operational functions of multiple gastroenterology practice locations, ensuring streamlined workflows, effective resource utilization, and exceptional patient and staff experience. This position reports directly to the VP of Operations and works closely with leadership, vendors, and staff across locations. Key Responsibilities · Partner with the VP of Operations to manage daily staffing needs and operational logistics across multiple sites · Support clinical and administrative teams to ensure smooth daily operations · Collaborate with vendors and property managers to maintain facility standards and address site-specific needs · Coordinate with the VP of Finance on procurement processes, supply chain oversight, and vendor contracts · Monitor and improve operational workflows, ensuring compliance with healthcare regulations and internal policies · Assist with onboarding and training support staff in collaboration with HR and department leads · Identify process improvement opportunities and implement solutions to enhance service delivery · Travel between Maryland offices and occasional Northern Virginia sites (approximately 30% travel) Qualifications · Bachelor's degree required; healthcare, business administration, or related field a plus · Minimum of 4 years of relevant operational management experience, preferably in a healthcare or multi-location environment · Healthcare background is required, especially in a specialty or ambulatory care setting · Proficiency in Microsoft Excel and other office productivity tools · Strong interpersonal and organizational skills; able to adapt and pivot in a fast-paced environment · Experience working collaboratively with cross-functional teams including clinical staff, finance, and vendors Benefits · 401(k) retirement plan with company match · Comprehensive insurance: Health, Dental, and Vision · Paid Time Off: 10 days annually · Sick leave and national company-paid holidays · Professional growth and development opportunities

Molly Maid has been a trusted provider of professional residential cleaning services for over 30 years. Known for delivering quality and thorough home cleaning, the company helps homeowners create valuable "me time" through reliable service. Every employee is professionally trained and committed to excellence, embodying the care and passion that define Molly Maid. With over 1.7 million cleans performed annually, Molly Maid has become a nationally recognized brand in the residential cleaning industry. The company is dedicated to maintaining high standards and giving customers peace of mind. Job Summary We are seeking a dynamic and strategic Operations Manager to lead and optimize our daily business activities, drive operational excellence, and foster sustainable growth. Your leadership will inspire teams, enhance efficiency, and promote a culture of continuous improvement. This is an exciting opportunity for a proactive professional passionate about extraordinary customer service, managing complex operations and delivering exceptional results. Responsibilities Leadership o Drive the company's sales growth and increase profit o Responsible for all aspects of business operations and fulfillment of company goals and initiatives o Cultivate a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level Staffing - Office Staff o Identify hiring needs for management team o Recruit, interview, hire, train, review office staff o Hold office staff meetings o Establish individual and team goals o Track and monitor staff members performance o Coach, counsel, discipline staff o Budget and administer office staff compensation o Create and implement office incentives programs o Make and execute termination decisions o Recover company property o Issue final paycheck o Respond to inquiries from governmental agencies, file response Assist/Backup Field Manager with HSP Staff Supervision o Identify staffing needs o Interview applicants o Extend job offer(s) o Review and complete Orientation Checklist with trainee(s) o Close probationary period & promote HSP's to a team o Assign HSP's to a team o Hold HSP team meetings o Address unresolved employee complaints and concerns o Create & implement employee retention program o Coordinate & celebrate HSP anniversary dates and birthdays Managing Employees o Review and monitor teams performances & productivity using CCS reports o Scan and file all employee performance documents (complaints, “wows”) o Review HSP staff with Field Manager's input o Grant employee time off requests o Authorize employee to use company vehicles o Respond to vehicle accidents and notify insurance company o Review daily Quality Check Schedule w/Field Manager o Handle unresolved employee complaints o Document and follow company's disciplinary procedures o Document and execute termination decisions for HSP position o Recover company property o Issue final paycheck Customers o Respond, resolve, and follow-up with customer complaints and concerns o Create and implement action plan for customer retention o Validate MOLLY MAID gift certificates through CCS o Redeem MOLLY MAID gift certificates Breakage/Damage o Inspect broken & damaged items o Determine course of action o Approved to spend up to $100 for replacement or repair. o Discuss issues with supervisor for more than $100 Estimating (only as back-up) o Perform in-home estimates o Utilize estimate script o Utilize estimate worksheet o Increase the addition of new customers o Meet or exceed quarterly and annual sales goals o Maintain and update estimate binder o Inventory and order estimating materials o Pass estimate sheet to CSR for action Marketing o Assist owners in the creation of the yearly marketing plan o Implement yearly marketing plan o Meet with marketing reps o Place marketing orders o Order marketing material o Track, monitor and review marketing results Financial o Assist owners in the creation of the yearly financial plan o Implement yearly financial plan o Achieve revenue and profit goals o Implement systems to achieve financial goals o Make bank deposits (in owners' absence) o Distribute pay checks Operations o Main point of contact for Book Keeper for any payroll questions o Track and monitor petty cash o Review and monitor LMS reports o Review and monitor Phone Lead Source Report o Research and negotiate contracts with vendors o Place orders with vendors, after approval from owners o Send collection letters o Implement, maintain and update OHSA program o Work with Field Manager(s) to ensure: o Track, monitor and review gas usage o Track and monitor car expenses - Includes: vehicle repairs, maintenance, replacement, purchase o Ensure homes are cleaned as scheduled o Monitor and track employee attendance & vacation hours o Monitor vehicle maintenance program o Review and monitor working rate, make changes accordingly o Review and monitor open customer receivables using Receivables Report Experience Needed 1. Minimum of 5 years of recruiting, hiring, training and supervisory experience 2. Customer Service 3. Sales 4. Proficient in Microsoft Office 5. Self-directed individual who is analytical and with initiative and problem solving skills 6. Demonstrate the ability to learn quickly and juggle multiple situations concurrently 7. Organizational Skills with the ability to set priorities and meet challenging deadlines 8. Verbal and Written Communication Skills, 9. Customer Focus, Collaboration and Teamwork 10. Flexibility, Team Orientation, ability and willingness to learn Requirements o Valid driver's license with good driving record o Able to work office hours (7am to 3pm) o Legally able to work in the United States o Physically and mentally capable of performing Operation Manager's duties o Pass criminal background check o Must be bonded and insured for employee dishonesty. This requires that she cannot have any known record of dishonest acts or convictions for criminal or felonious acts o Self-directed individual who is analytical, with initiative and problem-solving skills o Demonstrate the ability to learn quickly and juggle multiple situations concurrently o Organizational skills, ability to set priorities and execute a plan of action o Verbal and Written Communication Skills o Bilingual (English & Spanish) mandatory Job Type: Full-time Language: English and Spanish (Bilingual) (Required) License/Certification: Driver's License (Required) Work Location: In person, Woodbridge, VA

PRINCIPALS ONLY - NO RECRUITERS, PLEASE PLEASE READ THE FULL POSTING. ONLY QUALIFIED APPLICANTS WILL BE CONSIDERED. Marine Technical Services is a regional leader in our specialty marine trade, known for precision workmanship, responsive service, and a high-energy, positive work culture. We're hiring an Office Manager/Operations Manager who will be the operational backbone of our 12-person and growing team-owning day-to-day office management while progressively expanding into business operations. This role reports directly to the General Manager and is critical to keeping our “tight ship” running smoothly. The ideal candidate: Excels at accurate, end-to-end office administration and bookkeeping. Brings a naturally friendly, professional, and proactive presence to every interaction. Has the initiative to improve processes, support projects, and take on broader operations responsibilities over time. An interest in boating and the marine community is a plus; curiosity and willingness to learn are welcome. Key ResponsibilitiesCore Office Management & Administration Maintain accurate bookkeeping in QuickBooks, including reconciliations to the penny. Manage reception (phone and walk-in), delivering a consistently excellent first impression. Execute billing and collections: client invoicing, AR follow-up, and payment processing. Oversee AP and vendor management: enter bills, reconcile statements, and maintain relationships. Process payroll via online service; track daily time entry for technicians in QuickBooks. Handle HR administration: maintain personnel files, process HR requests, track PTO. File monthly sales tax; manage banking (deposits, reconciliations). Manage shipping/receiving and small parts inventory (reorder, stocking); pack delicate, high-value items carefully. Maintain office systems: supplies, equipment, filing, and general office upkeep (cleaning, tidiness, plants, etc.). Support compliance and operations: track insurance policies, vehicle fleet maintenance, registrations. Provide administrative support to sales and project management teams. Run local errands (PO Box, bank, on-site mailbox) with mileage reimbursement. Operate proficiently in Microsoft Office, email, and web tools. Operations Expansion (as skills grow) Help schedule work and coordinate calendars with project teams. Support project management: update customers on status, surface risks/issues, and coordinate dependencies. Order parts and materials; draft estimates and simple proposals. Prepare and submit warranty/rebate paperwork; proactively capture vendor incentives and promotions. Independently handle phone/web orders and assist with basic marketing and recruiting tasks. Recommend and refine business processes for efficiency and quality. Learn light showroom support, including basic product demonstrations and upkeep. Optional Value-Add Skills (not required) Website updates, graphic design, or copywriting (brochures, promos). CAD drawing; project documentation/photography for portfolios. Apparel sourcing; competitor research. Required Qualifications 3+ years in office management, administrative operations, or related small-business roles. Proven QuickBooks proficiency with rigorous accuracy and timely reconciliations. Experience with invoicing, AR/AP, payroll processing, and sales tax filings. High-volume phone and front-desk professionalism; excellent written and verbal communication. Strong data entry speed/accuracy; daily time entry discipline. Working knowledge of HR admin practices (files, PTO, basic compliance). Proficiency with Microsoft Office (Excel, Word, Outlook) and general web tools. Ability to lift/move boxes up to 30 pounds and pack delicate shipments safely. Valid driver's license and reliable transportation for local errands. Preferred Skills Experience in a trades, marine, or service/project-based environment. Customer service mindset with a calm, friendly, and solutions-oriented approach. Process improvement instincts; comfort building simple checklists and SOPs. Comfort working in a small, collaborative, fast-moving team. Interest in boating and the marine community. Who You Are Detail-obsessed and organized; you keep books and records “to the penny.” Proactive and resourceful; you don't wait- you anticipate needs and act. Warm and professional; you elevate customer, vendor, and team experiences. Ownership-driven; you treat the business like it's yours and look for ways to make it better every day. Marine Technical Services Culture & Benefits We're a tight-knit crew that values craftsmanship, safety, and service. We operate with pride and no drama-just teamwork, accountability, and a shared love for doing things the right way. You'll find leaders who listen, teammates who help, and a workplace that balances focus with good humor. Competitive pay; full-time, in-office role Medical allowance, 401(k), paid holidays and vacation. Year-round employment with growth opportunities as our business continues to grow. Hands-on exposure to innovative marine technologies and projects. Schedule & Location On-site in Southern Anne Arundel County at Herrington Harbour North, the Mid-Atlantic's only premium full-service resort marina Full-time, year-round; Monday to Friday 7:30 - 4:00 - slightly flexible based on mutual agreement; occasional overtime possible. How to Apply Please email your resume or work history and a good phone number. In your message, briefly share how your experience aligns with the responsibilities above and highlight your QuickBooks proficiency. References are not required initially and will be requested later. We review complete, thoughtful applications. If the posting is active, the role remains open.

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this role, you will provide in-store merchandising support to Retailers to meet shoppers' needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. In addition, you will support leadership with reporting, training, scheduling, as well as onboarding new hires. Are you ready to shape the future of shopping and get it done with us? What we offer: Competitive wages; $??14.00 - $18.00 per hour? Growth opportunities abound - We promote from within No prior experience is required as we provide training and team support to help you succeed Additional hours may be available upon request We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks Now, about you: Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner You're ?18? years or older Can perform physical work of moving, bending, standing and can lift up to 50 lbs. Have reliable transportation to and from work location Have 1-2 years of merchandising experience Have experience leading and training people Can use your smartphone or tablet to record work after each shift Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members Are a motivated self-starter with a strong bias for action and results Work independently, but also possess successful team building skills Have the ability to perform job duties with a safety-first mentality in a retail environment Join us and see what's possible for you! Click here to get started.

We are searching for an experienced Team Leader, Australia Awards South-Asia & Mongolia at our Colombo facility. Primary Duties and Responsibilities: The Team Leader at AASAM leads the delivery of all aspects of the AASAM program, including strategic oversight of program objectives, team activities, program delivery, and engagement with program partners. This role involves ensuring the program remains innovative, adaptable, and capable of delivering high-quality, cost-effective development outcomes in accordance with the client Head Contract. The Team Leader is responsible for developing close relationships with donors, developing and implementing program strategies, maintaining technical rigor, and enabling a high-performance, collaborative culture. Additionally, the Team Leader oversees budgeting, monitoring, and risk management, while translating client objectives into effective actions. The role also includes overseeing Palladium's intelligence gathering, learning, and communications to enhance the program's reputation among stakeholders. Australia Awards - South Asia and Mongolia is managed by the Australian Government's Department of Foreign Affairs and Trade (DFAT) and is administered by Scope Global Pty Ltd (a wholly owned entity of Palladium International Pty Ltd). It is a multi-country program with service delivery offices in Colombo, Dhaka, Islamabad, Kathmandu,Thimphu and Ulaanbaatar. Leadership, coordination, and support are provided by a regional team based in a range of locations in the South Asia region as well as in Scope Global's Offices in Adelaide and Brisbane. Australia Awards are provided to build the skills and knowledge of individuals so that they can contribute to their country's development, and to support the ongoing development of links between Australia and the countries to which it provides development assistance. The Australia Awards are an important part of the Australian Government's focus on public and economic diplomacy, and provide long term Scholarships, Short Courses and other training opportunities. The Team Leader manages the entirety of Australia Awards South Asia and Mongolia, working closely with DFAT Canberra and the DFAT posts in program countries. The Team Leader oversees all Program Country Offices and has overall management responsibility for all Program staff. This position is based at the Regional Hub in Colombo, Sri Lanka. Frequent travel to other program locations will be an essential part of the role. Primary Responsibilities The primary responsibilities of the Team Leader can be broadly described as follows: Effective strategic leadership and relationship management Provide strategic and operational management of all aspects of the program Provide strategic and technical direction to staff, and strategic and technical advice to DFAT as required, including on the selection, design and implementation of all program modalities Participate in, or lead (when directed to do so) strategic engagement with partners Participate in all key discussions with DFAT and respond to all requests for information in a timely fashion Develop and maintain productive working relationships with DFAT, program stakeholders, and within the contractor team Effective Program Management Ensure successful delivery of services, and ensure those services are consistently of high quality Oversee the ongoing development and implementation of program planning and management systems, monitoring and evaluation, alumni engagement and communication and stakeholder relationships Ensure on-time delivery of all required program outputs to a high quality standard Oversee the establishment and operation of all program offices with all necessary staff and operational resources Effective team leadership and development Lead all program staff in the active pursuit of social inclusion, equity and ethical standards including attention to gender, disability, child protection, anti-corruption and participation Take responsibility for the performance and management of all program staff, providing particular mentoring and support to Country Program Managers to enhance and develop their skills by implementing, development, coaching and mentoring practices and by assigning each Country Program Manager senior responsibility as program-wide practice leader in a designated area Effective team performance Promote of a positive program and AASAM team culture Contribute to continuous improvement in service delivery and program performance Maintain a general understanding of other Programs and Projects at Palladium and identify areas for networking and collaboration Work with a collaborative and team based approach Quality and Legislative Compliance Comply with DFAT and Palladium policies, procedures, practices and quality systems Comply with role specific policies and procedures Ensure role specific procedures and all relevant documentation are kept current and available on SharePoint Other Travel locally and internationally, as required. Advocate for Palladium and Australian development priorities Comply with, and advocate for, DFAT's policies in all aspects of implementation, including gender, disability, fraud and anti-corruption, PSEAH, child protection and environmental and social safeguards. This includes incorporating policy principles into planning and everyday work, promoting process improvements, and reporting concerns to your Line Manager or Palladium's Integrity Hotline (details on Palladium website). Operate with high levels of integrity, consistent with the intent of DFAT's Ethics, Integrity and Professional Standards Policy Manual. Required Qualifications: Minimum Education and Experience Required 10 years or more experience in strategic leadership and senior management of international development programs, ideally relating to scholarships, capacity building or training; Demonstrated skills in effective communication and collaboration with stakeholders from many different perspectives, including DFAT and partner governments. Demonstrated capacity to manage staff and build teams across multiple locations, cultures and language groups, working respectfully and in a way that builds staff capacity, commitment, ownership and performance; Proven capacity to develop, manage and oversee significant budgets; Ability to adapt and respond to changing circumstances; Demonstrated understanding of development and developing country contexts; Outstanding verbal and written communication skills, including the ability to negotiate with a variety of different people and to communicate complex issues in plain language; Proven ability to live and work effectively in cross-cultural contexts; High ethical standards and a commitment to demonstrating integrity and professionalism; Relevant tertiary qualifications. Desired 1. Experience living and working in South Asia 2. Relevant language skill Closing date: Saturday 24 January 2026, 11.59pm AEDT Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status. Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at and we will be in touch to discuss. Safeguarding - We define Safeguarding as "the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm". We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process. Apply now Share Save Job

Job DescriptionCustomer Engagement Manager Clearance: Minimum Secret clearance with ability to obtain TS/SCI Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial, federal, and state and local markets. What We Do: At our very core, we're a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions. What You'll Do: The Customer Engagement Manager is responsible for managing service levels, building customer relationships, and ensuring that user-centric design principles are integrated into service delivery. This role emphasizes proactive engagement with customers to understand requirements, assess satisfaction, and improve service performance while aligning with organizational and contractual goals. Responsibilities will include but are not limited to: Manage and develop service levels in accordance with contract/Task Order (TO) requirements. Engage with customers to capture requirements, measure satisfaction, and ensure delivery aligns with expectations. Incorporate human-centered/user-centered design principles into service delivery and improvement efforts. Track, monitor, and report on service performance metrics. Collaborate with stakeholders to ensure compliance with RFQ requirements and to enhance customer-facing services. Drive innovation in service management, ensuring alignment with organizational goals and customer needs. Provide guidance and leadership in establishing new service levels as needed. What You'll Need: Experience engaging customers to determine requirements as well as gauging customer satisfaction. Experience incorporating human-centered/user-centered design into programs of similar size and scope. ITIL Certification Secret Clearance with ability to obtain a TS/SCI Set Yourself Apart With: Demonstrated experience implementing and tracking performance of services and processes incorporating user-centered/human-centered design principles. Experience transitioning from single-variable metrics to customer-facing multi-dimensional metrics. Experience managing established service levels and developing new service levels on a contract with a large Government agency. Equal Employer/Veterans/Disabled Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources. Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas. Powered by JazzHR 9GFKyhUT7V

Bethesda Dental Specialists is seeking an exceptional Practice Leader/Dental Office Manager to join our team and lead the non-clinical operations of our dental practice. The Practice Leader (PL)/Office Manager will provide leadership and support growth initiatives to the Select Dental Management supported dental practices. They will bring non-clinical operational, managerial, and administrative procedures, reporting structures and operation controls to their assigned practice. The PL will effectively communicate and foster growth among their team. This is a vital practice leadership role that will focus on positive patient experience, employee and dentist satisfaction, as well as support growth in their practice. This role is not intended to impact the independent clinical judgment and decision making of the licensed providers rendering services at each practice. Skills and Qualifications Bachelor's degree in business administration, or related field experience. Dental management experience, supervising teams. A solid grasp of data analysis and performance metrics. Be able to diagnose problems quickly and have foresight into potential issues. Superior communication skills with the ability to quickly establish rapport and work closely with team members and peers. Experience in leadership positions, managing and training new and existing employees with steadfast resolve and personal integrity. Proven track record managing profitable, successful teams, and driving revenue growth. Knowledge of dental practice management systems. Benefits for Full-Time Employees* PTO, paid holidays, office closure days Medical Vision Dental allowance Uniform allowance, as needed 401(k) Eligibility And many more! *Benefits are subject to change and eligibility. The pay range for this role varies based on experience, credentials, and availability. In addition to competitive compensation, our team members enjoy continuing education opportunities, production-based incentives (when applicable), and clear pathways for growth within the practice. About the Role: Practice Growth: Practice Leaders support the processes of each practice for the growth of active patients, production, and collections in the assigned practices they support. Foster a growth-oriented, positive, and encouraging environment. Implement action plans that grow active patient-base, production, and collections of assigned practices. Practice Efficiency: Practice Leaders are accountable for the management of non-clinical Controllable Expenses and meeting or exceeding Budgets in the assigned practices they support. Understand opportunities on financial scorecard of Practice; execute on identified areas of weakness and growth opportunities. Manage P&L to ensure the assigned practices achieve targets relative to growth and controllable expense management. Employee Engagement: Practice Leaders are accountable for building strong, passionate teams, who are aligned with the Mission Vision and Values of Select Dental Management in the assigned practices they support. Support effective recruiting practices of potential candidates. Drive an exceptional onboarding experience for new team members. Create professional development and performance management plans. Meet or Exceed retention goal in assigned practice. Coach and mentor team members to independently perform assigned tasks. Deliver effective feedback and corrective action to Direct Reports in accordance with company-defined processes, as needed. Monitor the values, culture, and satisfaction of both team and patients at all supported practices. Identify any deficiencies and provide support and guidance to rectify. Ensure team members thrive and organizational outcomes are met. Build and maintain strong relationships with doctors. Patient Satisfaction: Practice Leaders are accountable for delivering a WOW Patient Experience in the assigned practices they support. Build passionate teams who are motivated to deliver a World Class Patient Experience. Implement strategies that drive and support patient experience improvement initiatives for assigned practices. Partner with Clinical Support functions to ensure teams and patients achieve Oral Systemic Health. Systems & Accountability: Practice Leaders are accountable for ensuring processes are implemented effectively and consistently in their practice. Support teams in all areas of operations to ensure systems and processes are successful. Partner with the support functions, regional leadership, and practice team to achieve favorable results with respect to exceptional team experience, quality patient care, patient satisfaction/loyalty, revenue, collections, and expense management. Help to communicate and implement key processes or updates to direct reports. Ensure all RCM, Finance & Accounting Processes are functioning properly. Our Mission & Values: To make the teams, patients, and practices we support healthier and happier.

SUMMARY DESCRIPTION: Envisioneering, Inc. is seeking an experienced Alterations and Installation Team (AIT) Project Manager to direct and support installation efforts across multiple U.S. Navy platforms. This position directly supports the Naval Research Lab, Office of Naval Research, NAVSEA Integrated Warfare Systems programs, and other government organizations. Installation Management Lead, plan, and execute multiple simultaneous shipboard system installations. Interpret and apply mechanical and electrical technical drawings. Conduct ship checks and perform system installations onboard U.S. Navy ships. Manage travel to multiple locations to support installation efforts. Coordination & Communication Collaborate with technical teams across Navy Science and Technology (S&T) programs and initiatives. Partner with project leads to ensure all Navy installation requirements are met. Coordinate with outside organizations, Navy ship crews, and planning yards. Communicate effectively across Navy chains of command. Schedule and facilitate meetings for installation activities and teams. Documentation & Compliance Prepare, track, and manage all required installation paperwork. Ensure proper execution of planning yard documentation. Draft and oversee Statements of Work (SOWs) for Alterations Installation Team (AIT) contractors. Note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Requirements Minimum Skills/Qualifications: Active DoD Secret Clearance required at date of hire. Seven (7) years of experience in installing Permanent, Non-Permanent Change (NPC) and prototype systems on US Navy Platforms. Recent experience (last 5 years) working with platform planning yards (DDG & CVN preferred). Knowledge of the Navy Modernization Process (NMP). DEMONSTRATED EXPERIENCE in the following areas: Working with Platform Planning Yards in generating and reviewing Ship Installation Drawings. Ship Change Document (SCD) process, including Technical Data Package (TDP) development and Technical Assessment Team (TAT) review. Background in one of the following areas: Nuclear-trained or technical Limited Duty Officer (LDO) Chief Warrant Officer (CWO) Technical-rated Chief Petty Officer (CPO), Senior Chief Petty Officer (SCPO), or Master Chief Petty Officer (MCPO). Naval service technical rating. Experience with ship maintenance in roles such as PMT OIC, IMF LPO, or Division Officer. Proficiency with Microsoft Office Suite for documentation and reporting. desired additional qualifications: Supervising Alterations Installation Team (AIT) contracted companies. Regional Maintenance and Modernization Coordination Office (RMMCO) check in process for Non-Permanent Change (NPC) installations. Coordinating with Government On-Site Installation Coordinators (OSICs) for prototype and NPC installations. Drafting Statements of Work (SOW) for contracted companies. TRAVEL: 30-40% (Approximate) EDUCATION: Requisite military experience and training. Bachelor's degree in related field (optional). SALARY RANGE: $100,000.00 - $150,000.00 BENEFITS: Envisioneering, Inc. offers a stable work environment, a competitive salary, and a comprehensive benefits package including 401k, Medical/Dental/Vision, FSA, Short Term, Long Term, AD&D and Life insurance, (employer paid), voluntary life, Tuition Reimbursement, Paid Leave, Holidays and much more. AS A CONDITION OF EMPLOYMENT: You must pass a drug and pre-employment screening. U.S. Citizenship Required. *A Department of Defense (DoD) Secret security clearance is at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Please confirm in your cover letter or resume.

**Responsibilities & Qualifications** **RESPONSIBILITIES** **Platform Strategy & Architecture** + Define and maintain the overall ServiceNow platform roadmap in alignment with agency strategic objectives. + Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). + Establish and enforce technical standards, patterns, and best practices for ServiceNow configuration and customization. + Ensure platform designs meet federal security, compliance, and performance requirements. **Team Leadership - Development & Administration** + Lead, mentor, and manage a cross-functional ServiceNow development and administration team (developers, admins, O&M staff). + Assign and prioritize work across platform administration, configuration, custom application development, and sustainment. + Conduct regular backlog reviews, performance check-ins, and skills development planning for team members. + Foster a culture of quality, accountability, and continuous improvement within the ServiceNow team. **Platform Administration & Operations** + Oversee day-to-day administration of the ServiceNow platform, including user and role management, configuration, and instance health. + Ensure adherence to change management, configuration management, and release management processes. + Coordinate and approve platform upgrades, patches, and hotfixes, including regression testing and communication. + Monitor platform performance, availability, and capacity; drive remediation and optimization activities. **Custom Application Development & O&M** + Lead the full application lifecycle for custom ServiceNow applications, from concept and design through development, testing, deployment, and O&M. + Ensure custom applications follow coding standards, security guidelines, and platform best practices. + Oversee defect management, enhancements, and technical debt remediation for custom apps. + Coordinate with business owners to prioritize enhancements, manage releases, and ensure ongoing application support and maintainability. **Project & Program Management** + Lead ServiceNow implementation and enhancement projects from initiation through close-out. + Develop and manage project plans, schedules, scope, budget, risks, and dependencies. + Coordinate cross-functional teams (developers, administrators, security, network, data, business owners). + Prepare and deliver status reports, briefings, and dashboards for leadership and stakeholders. + Manage vendors and integrators; oversee contract deliverables, milestones, and SLAs. **Requirements & Stakeholder Management** + Engage with business and technical stakeholders to gather, analyze, and prioritize requirements. + Translate business needs into clear user stories, acceptance criteria, and technical designs for both platform capabilities and custom applications. + Facilitate workshops, design sessions, and backlog grooming with agency stakeholders. + Serve as the primary point of contact for ServiceNow-related inquiries and decision-making. **Governance, Compliance & Security** + Ensure ServiceNow solutions adhere to federal security and privacy controls (e.g., FISMA, FedRAMP, NIST 800-53). + Support ATO-related documentation, assessments, and continuous monitoring activities. + Implement and enforce data governance, role-based access control (RBAC), and segregation of duties. + Support policy, process, and SOP development for platform usage and change management. **Delivery & Quality Assurance** + Oversee solution design reviews, code reviews, and configuration reviews for both out-of-the-box and custom solutions. + Ensure adherence to ITIL/ITSM processes and agency-specific governance frameworks. + Establish and monitor KPIs, SLAs, and OLAs for platform performance, support, and application health. + Drive continuous improvement, backlog prioritization, and release planning. **Operations & Platform Management** + Coordinate upgrade planning, regression testing, and release management for the ServiceNow platform. + Work closely with operations teams to ensure platform stability, availability, and scalability. + Troubleshoot complex platform issues, facilitating root cause analysis and long-term fixes. + Maintain documentation including architecture diagrams, data flows, and configuration standards. **REQUIRED QUALIFICATIONS** + Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience). + 10+ years of experience in IT project management and/or solution delivery. + 6+ years of hands-on experience working with ServiceNow in an enterprise environment. + 4+ years in a technical architecture or lead role on the ServiceNow platform. + 4+ years of experience leading development and/or administration teams supporting ServiceNow or similar platforms. **Technical Skills** + Strong understanding of ServiceNow architecture, data model, and core platform capabilities. + Experience with major ServiceNow modules (e.g., ITSM plus at least one of ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). + Proficiency in ServiceNow configuration, workflows, business rules, catalog items, and integrations (REST/SOAP, MID Server). + Experience managing custom ServiceNow application development and O&M, including scripting (e.g., JavaScript, Glide). + Experience with CI/CD pipelines, update sets, and ServiceNow release management. + Familiarity with modern integration patterns (APIs, web services, message queues) and common federal infrastructure environments. **Project Management & Methodologies** + Demonstrated experience leading medium-to-large IT projects or programs in a structured PM environment. + Working knowledge of Agile (Scrum/Kanban) and hybrid delivery models. + Experience defining scope, managing risks/issues, and delivering within schedule and budget constraints. **Federal & Compliance** + Experience working in a U.S. federal government or public sector environment. + Familiarity with federal security frameworks and controls (e.g., FISMA, FedRAMP, NIST 800-53). + Ability to work within change control, configuration management, and governance board **PREFERRED QUALIFICATIONS** **Certifications - ServiceNow & Technical** + ServiceNow Certified System Administrator (CSA). + One or more advanced ServiceNow certifications, such as: + Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD, CSM, SecOps, or IRM. + Certified Technical Architect or equivalent advanced certifications. + ITIL Foundation or higher (ITIL 4 preferred). + PMP, PRINCE2, or Agile certifications (e.g., Scrum Master, SAFe). **Deeper Federal & Security Experience** + Experience supporting systems through the federal ATO process. + Familiarity with CMMC, TIC, Zero Trust architectures, and other federal cybersecurity initiatives. + Experience in multi-tenant or shared services environments serving multiple bureaus/offices. **Advanced Platform & Integration Skills** + Experience with ServiceNow CMDB strategy and discovery in complex, distributed environments. + Background in implementing Event Management, Service Mapping, and/or Automation (Orchestration/Flow Designer). + Experience with reporting/dashboards, performance analytics, and data visualization for leadership. + Exposure to related technologies (e.g., Splunk, AWS/Azure, identity and access management tools). **Leadership & Business** + Experience leading cross-functional teams including federal staff, contractors, and vendor resources. + Background in business case development, ROI analysis, and roadmap prioritization. + Prior experience standing up or maturing a ServiceNow Center of Excellence (CoE) or platform governance body. **Overview** We are seeking a highly motivated and experienced ServiceNow Team Project Manager/Architect to join our team supporting the NOAA SBITS Contract in Silver Spring, MD. Through the SBITS contract, TekSynap provides a Service Desk, Infrastructure Management, Security Support Services, IT Inventory Services, SharePoint Support, Service Now Development and United Messaging Services. The ServiceNow Platform Project Manager / Architect is responsible for leading the planning, design, delivery, and governance of the ServiceNow platform in a federal environment. This role combines hands-on technical architecture with end-to-end project/program management and team leadership. The manager will lead a blended development and administration team, responsible for administering the platform and delivering full lifecycle development, operations, and maintenance (O&M) for custom ServiceNow applications. The position ensures that ServiceNow solutions are secure, compliant, scalable, and aligned with federal agency mission and IT strategy. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Candidates must reside in one of our approved hiring states within the United States. + Type of environment: Remote + Noise level: (Low, Medium, High) + Work schedule: Schedule is day shift Monday - Friday. Candidate must work EST hours. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: Less than 10% **List of Approved States:** AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, D.C, WV, WI, WY. **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** US Citizenship NOAA Public Trust Eligible **WAGE INFORMATION** Target salary range: $103,000-$135,000 yearly . The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.remote #telework #linkedin \#LI-Remote (turn font to white) **Job Locations** _US_ **ID** _2025-8680_ **Category** _Information Technology_ **Type** _Regular Full-Time_