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  • Customer Experience Lead

    Olive Ateliers

    Team manager job in Los Angeles, CA

    Reports to: VP of Operations Type: Full-Time About Us Olive Ateliers is a fast-growing, founder-led lifestyle brand entering a pivotal next chapter. What began as a business rooted in sourcing and retailing vintage objects from around the world is now evolving into a design-led home furnishings company, with rapidly expanding proprietary collections produced through a trusted network of global partners. As we grow from a cult-favorite retail concept into a nationally recognized luxury consumer brand, we're building the operational engine that will power this next exciting phase of growth. The Opportunity We're hiring a visionary Customer Experience Lead to shape the future of Olive Ateliers' end to end customer journey. This is a career defining role for someone who wants to build a CX function from the ground up, elevating and scaling the customer experience of a brand known for being far from average. You will work closely with our VP of Operations to define how exceptional care comes to life for our customers and set the standard for warmth, precision, and hospitality as we grow. As Customer Experience Lead, you will champion the quality, humanity, and consistency of every interaction while building the systems and processes that make great work repeatable. Your focus will include elevated communication, deep product expertise, thoughtful post purchase support, and seamless delivery coordination, all designed to create moments that consistently feel above and beyond. This role is deeply cross functional, connecting Sales and Operations to create clarity, eliminate friction, and deliver an experience as thoughtfully crafted as the pieces we offer. As Olive Ateliers scales, this role will expand in impact and responsibility, opening the door to meaningful leadership growth. Responsibilities Customer Care & Communication Establish and uphold Olive Ateliers' CX standards, tone, and service expectations across all channels, ensuring brand voice is reflected in every touchpoint. Create clear escalation routines and guide cross-functional teams through complex customer issues to ensure efficient, thoughtful resolution. Manage all customer inquiries across all current and future customer channels, including email, text, chat, phone, social, and any potential marketplace platforms. Track, prioritize, and resolve tickets and related inquiries within SLA standards. Product Expertise & Sales Support Serve as the primary resource for customer-facing product knowledge, ensuring accurate, elevated information is documented and shared to support the broader guest experience across Operations and Sales. Provide knowledgeable, consultative responses to product inquiries (dimensions, finishes, availability) and order inquiries, ensuring customers and sales teams feel guided and informed. Leverage Warehouse inventory systems and physical point-of-access to provide real-time product availability updates, supporting seamless sales and customer experience. Manage product holds with accuracy, maintaining confidence in our internal processes. Process Development & Growth Build and maintain a comprehensive knowledge base (FAQs, policies, product details). Recommend and regularly roll out improvements to Gorgias macros and automations. Collaborate with Sales, Marketing, and Operations teams to align service policies and processes. Lead ongoing refinement of customer policies, support workflows, and service standards in partnership with Sales, Marketing, and Operations leadership. Support the continuous improvement roadmap for the customer journey as we expand. Leadership & Collaboration Model Olive Ateliers' service standards and coach internal partners on customer-first practices. Act as the voice of the customer in cross-functional meetings, ensuring clarity, consistency, and elevated experience across departments. Collaborate with the VP of Operations on service strategy, customer policies, and continuous improvement initiatives. Spearhead future CX team development by helping to define roles, onboarding, documentation, and training as CX headcount expands. This is a hands on, player coach role: you will be in the work every day while building the standards, systems, and future team that will scale it. Requirements 3+ years of experience in customer experience, client services, account management, or operations support, ideally within a fast growing or premium consumer brand. Proven ability to deliver exceptional customer care with warmth, clarity, and hospitality; you know how to make people feel heard and supported. Demonstrated ability to lead cross-functional initiatives and influence partners across Sales, Operations, Logistics, and Warehouse without formal authority. Strong analytical skills with the ability to interpret customer trends, identify root causes, and translate insights into actionable process improvements. Ability to create structure in ambiguity, build scalable processes, and bring consistency to a rapidly evolving environment. Experience with Shopify required; familiarity with Gorgias strongly preferred. Comfort working within a fast paced support or CRM platform environment. Outstanding written and verbal communication skills with a customer-first mindset; you can adjust tone effortlessly while maintaining brand voice. Genuine passion for helping people, solving problems thoughtfully, and elevating every touchpoint of the customer journey. Must be based in Los Angeles and able to work onsite at Commerce. Ability to lift up to 30 lbs manually (or with appropriate equipment). This role is ideal for a hands-on, proactive, and insights-driven individual who thrives in a fast-paced environment and is excited to help define the future of customer experience at Olive Ateliers. Compensation & Benefits $70-80k salary, commensurate with experience and capabilities Long-term incentive program aligned with company growth 401k: Generous employer match (eligibility requirements and vesting applies) Subsidized company health benefits $500 Olive Ateliers shopping credit per quarter 40% off retail merchandise Accrued PTO Vacation & Sick Days A dynamic work environment with long-term growth opportunities
    $70k-80k yearly 2d ago
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  • Customer Experience Manager - Contract

    Calpak 3.6company rating

    Team manager job in Gardena, CA

    At CALPAK, we design thoughtfully crafted travel goods that make movement easier, more joyful, and more personal. As a fast-growing, digitally native brand, our relationship with customers extends far beyond the product itself and is built on trust, responsiveness, and a genuine commitment to care at every touchpoint. We are seeking an experienced Customer Experience Manager to join our team on an interim basis to cover a maternity leave. The ideal candidate has proven experience in customer service leadership and thrives in a fast-paced, digitally driven environment. This role will report to the Executive Director of DTC and will work closely with colleagues in the digital, marketing, operations, and production departments to drive and achieve customer retention goals. The Interim Senior CX Manager will also oversee our Assistant CX Manager and lead strategic initiatives that advance CALPAK's customer experience vision. RESPONSIBILITIES: Customer Experience Leadership & Strategy Define and evolve the customer experience roadmap, ensuring all CX channels align with brand voice and business objectives. Lead strategic initiatives that drive customer retention, operational efficiency, and overall business growth. Partner with cross-functional teams (retention marketing, production, operations, retail and digital) to analyze customer feedback, identify opportunities, and influence CX-driven decisions. Advance CALPAK's DTC experience through personalized and proactive customer journeys, improved post-purchase engagement, segmentation strategies, and tailored communication. Enhance the end-to-end digital customer experience through optimized post-purchase flows, self-service tools, customer education, and more. Team & Workflow Management Oversee the Assistant CX Manager, providing leadership, coaching, and development support. Ensure smooth operations of the offshore CX team, including scheduling, onboarding, performance processes, and alignment with CX KPIs. Own CX workflows and operations across platforms and communication channels to ensure consistency and efficiency. Data, Reporting & Insights Collaborate with Assistant Manager to analyze findings from current reporting structures and insights to guide CX decision-making. Monitor key performance metrics and identify improvements to maximize efficiency and customer satisfaction. Build frameworks for capturing holistic customer insights (satisfaction, effort, sentiment) and translate findings into meaningful experience enhancements. Strengthen the feedback ecosystem and partner cross-functionally to incorporate customer learnings into product, digital, and operational roadmaps. CX Systems & Cross-Functional Execution Oversee onboarding and optimization of CX-related platforms, tools, automation, and proactive communication capabilities. Maintain alignment and communication between CX and key stakeholders to ensure goals, feedback, and initiatives are effectively shared. Enhance customer knowledge resources and self-service experiences to reduce friction and empower customers throughout their journey. Stay up to date on industry trends, tools, and best practices to support emerging CX and company-wide needs. QUALIFICATIONS: 5+ years of experience in customer service environment. Gorgias, Zendesk or similar CRM experience required. Proficiency in Shopify or ecommerce platform experience preferred. Excellent written and verbal communication skills. Experience building, leading, and developing a team. Strong analytical skills and the ability to interpret and act on data insights. A proactive problem solver with strong troubleshooting and escalation judgment. Comfortable with ambiguity and able to take initiative in leading projects. Proven success working cross-functionally with all levels of the organization. Highly collaborative, driven, and passionate about elevating customer experience. Salary range: $80,000-$100,000 annually (annualized for a 6-month contract)
    $80k-100k yearly 3d ago
  • Guest Relations Manager

    Montage Hotels & Resorts 4.5company rating

    Team manager job in Laguna Beach, CA

    The Guest Relations Manager is responsible for the management and day-to-day operations of the Guest Relations department. This is an integral position held accountable for the seamless movement of guests in and out of the hotel. The Guest Relations Manager is flexible, proactive, resourceful, efficient, and always acts with a high level of professionalism. ESSENTIAL FUNCTIONS Job duties include; although are not limited to: Effectively leading and managing the Guest Relations team Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP's and daily group activities Creating and maintaining positive rapport and relationships with local community leaders and vendors alike Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional Ensuring excellent customer service is provided to guests throughout their stay Selecting, training, and scheduling front desk Associates Maintaining new procedures for Guest Relations operations that improve processes and communication Ordering supplies and maintaining an appropriate level of inventory Communicating and developing front desk Associates to ensure all standards are met on a consistent basis Performing additional duties as assigned that may be outside of the normal scope based on business needs QUALIFICATIONS College degree preferred 2 to 3 years leadership experience in a luxury hotel Exceptional guest recovery skills Enjoy interacting with people in a fast paced environment Excellent organizational and time management skills Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook Must possess a positive attitude Must be willing to participate in a learning environment Must integrate company values throughout all interactions Must be able to quickly adapt and effectively use new software products Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands PHYSICAL REQUIREMENTS Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
    $56k-85k yearly est. 3d ago
  • Workers Compensation Claims Manager

    Heritage Grocers Group

    Team manager job in Ontario, CA

    At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities. POSITION SUMMARY: Assist Heritage Grocers Group, LLC Risk Management Department in developing a claims management strategy, mitigating risk, and managing the daily activity of workers' compensation claims. ESSENTIAL DUTIES AND RESPONSIBILITIES: The essential duties and responsibilities of this position include, but are not limited to, the following: Manage and administrate employee incident reports for work-related injuries. Ensure all reports are accurate and reported on time to the policy year insurance carrier. Work directly with various insurance brokers, carriers, adjusters, and defense counsel to investigate and evaluate claims and ensure all documentation was provided. Receive, investigate, and respond to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action. Develop various reports to analyze customer incident trends and recommend preventive measures and corrective actions. Conduct claims investigations and analyzes risk management claims information to identify significant hazards and loss trends; identifies and recommends preventive measures and corrective actions. Coordinate with staff, executive management, and/or legal counsel to resolve conflicts related to claim management issues. Serve as Heritage Grocers Group business units' representative at court hearings, court appearances, depositions, and monitors subpoena processes. Monitor insurance premiums on an annual basis to make recommendations on appropriate level of insurance. Upon notification of HGG business units' property damaged by a third party, work with police and appropriate facilities or program staff to process claim, recover losses from third party's insurance provider or directly from third party. If unsuccessful, files a claim in Small Claims Court in coordination with legal counsel and attends those proceedings as scheduled by the courts. Work with procurement staff to monitor contract insurance compliance and work with third party administrator and insurance broker regarding claims, insurance compliance and insurance concerns. Attend and represent depositions and mediations for workers compensation cases and work with defense counsels on deposition cases. Correspond to all workers' compensation case emails, including answers to summons and complaints, etc. Manage, direct the work, and train the Workers' Compensation Claims Specialist(s) team. Perform all other duties as assigned. SKILLS AND QUALIFICATIONS: Claims Handling Certificate, bachelor's degree preferred. Minimum 2 to 5 years of investigation duties, workers' compensation claim handling for claims evaluation. Strong analytical skills. Negotiation skills. Strong communication skills. Ability to multi-task and adapt to a changing environment. Strong organization and time management skills. Experience in a work environment that required collaboration across work groups. Ability to effectively present information to manager, claimants, and customers. Proficiency in typing required. Good written (grammar and punctuation) and verbal communication skills, including the ability to communicate effectively (written and verbal) with outside contacts. Customer service oriented, organization skills, and detail oriented. PHYSICAL DEMANDS AND WORK CONDITIONS: The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities: Medium work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects. Climbing: Ascending or descending stairs, ramps, and the like, using feet and legs and/or hands and arms. Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery surfaces. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. Crouching: Bending the body downward and forward by bending leg and spine. Reaching: Extending hand(s) and arm(s) in any direction. Standing: Particularly for sustained periods of time. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Grasping: Applying pressure to an object with the fingers and palm. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discriminations in sound. Repetitive Motions: Substantial movements (motions) of the wrists, hands, and/or fingers. VISUAL ACUITY The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices. IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change. Disclaimer : Pay Scale $95k - $103k The pay scale above is the salary or hourly wage range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by location and other factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. This information is provided to applicants in accordance with California Labor Code § 432.3 and state and local minimum wage standards.
    $95k-103k yearly 3d ago
  • Customer Service Lead

    The Phoenix Group 4.8company rating

    Team manager job in Los Angeles, CA

    Key Responsibilities Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization Provide polished, high-touch service to all visitors and external guests Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests Train and support team members on established processes, tools, and workflows Foster a collaborative team environment where ownership and accountability are shared across all agents Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times Qualifications We're interested in candidates who: Communicate clearly and professionally, both verbally and in writing Consistently deliver exceptional customer service and take pride in exceeding expectations Demonstrate sound judgment and the ability to assess situations and take initiative independently Has had previous management or lead experience in a customer support role And who have: A high school diploma or equivalent At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customer service environment Administrative experience, preferably within a professional services or corporate setting The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
    $36k-46k yearly est. 5d ago
  • Assistant Front Office Manager

    On Target Executive Search, A Division of On Target Staffing LLC

    Team manager job in Malibu, CA

    Job Title: Assistant Front Office Manager Hotel Rating: 5-Star Luxury Property Reports To: Front Office Manager Job Type: Full-Time Salary: $75 DOE Benefits: Medical Vision Dental 401k Job Summary: We are seeking a highly motivated and service-oriented Assistant Front Office Manager to join our prestigious 5-star hotel in Los Angeles. The ideal candidate will support the Front Office Manager in overseeing all front desk operations, ensuring exceptional guest service, and leading a team of front office professionals. This role is key to maintaining the luxury service standards our guests expect and deserve. Qualifications: Minimum of 2 years of supervisory experience in a front office role within a luxury or 5-star hotel. Degree or diploma in Hospitality Management or related field preferred. Excellent communication, leadership, and customer service skills. Strong problem-solving abilities and attention to detail. Proficiency in property management systems (e.g., Opera, ALICE, PMS) and Microsoft Office. Ability to work flexible hours, including evenings, weekends, and holidays. Fluency in English required; additional languages a plus. Key Responsibilities: Assist in managing daily front office operations, including check-in/check-out procedures, guest inquiries, and room assignments. Supervise, coach, and motivate front office staff to deliver exceptional service in line with hotel standards. Resolve guest complaints and handle escalated issues with professionalism and efficiency. Collaborate with housekeeping, concierge, and other departments to ensure seamless guest experiences. Maintain accurate records of room availability, guest accounts, and billing processes. Ensure compliance with all hotel policies, procedures, and brand standards. Assist in scheduling staff, managing payroll, and conducting performance evaluations. Support training and onboarding of new front office team members. Monitor lobby appearance and ensure the environment reflects the hotel's luxury brand image. Why Join: Be part of a world-renowned luxury hotel brand that is a member of the Leading Hotels of the World. Competitive salary and comprehensive benefits package. Opportunities for career advancement and professional development. A collaborative and supportive team culture.
    $41k-56k yearly est. 4d ago
  • Office Manager

    Ultimate Staffing 3.6company rating

    Team manager job in Westminster, CA

    We have an opening for an Office Manager to support the daily operations of our office, This is 100% on site, this is for North Orange County, very close to the freeway! Garden Grove area. Hours will be from 8AM-5PM Monday to Friday This is a small office of 14 employees! Key Responsibilities: Oversee daily office operations and maintain a professional work environment Serve as the first point of contact for visitors, vendors, and internal departments. Draft and edit emails, notices, and internal communications. Maintain organized digital and physical filing systems, company records, and internal documentation. Help coordinate workflow between sales, accounting, and warehouse teams to keep operations running efficiently. Manage office supplies, equipment, vendor relationships, and maintenance requests Assist with HR functions such as onboarding, timesheets, PTO tracking, and maintaining employee records Support accounting tasks including expense tracking, invoice coordination, and basic bookkeeping (if applicable) Assist leadership with scheduling, travel arrangements, and special projects Maintain company policies, safety procedures, and compliance documents Desired Qualifications 2-4 years of office administration or office manager experience. Strong communication skills and a professional, positive attitude. Strong organizational skills and attention to detail Proficiency in Microsoft Office / Google Workspace Experience in HR Problem-solving mindset and ability to work independently Ideal Candidate Traits- Reliable, proactive and resourceful Strong sense of ownership and professionalism Comfortable handling sensitive information Ability to multitask and prioritize in a fast -paced environment Able to support both management and operations teams Bi-lingual skills (English + Chinese) preferred but not required. Must have recent work experience as an Office Manager 2-4 years of recent experience. **Note this is a small office ** Desired Skills and Experience * Oversee daily office operations and maintain a professional work environment * Serve as the first point of contact for visitors, vendors, and internal departments. * Draft and edit emails, notices, and internal communications. * Maintain organized digital and physical filing systems, company records, and internal documentation. * Help coordinate workflow between sales, accounting, and warehouse teams to keep operations running efficiently. * Manage office supplies, equipment, vendor relationships, and maintenance requests * Assist with HR functions such as onboarding, timesheets, PTO tracking, and maintaining employee records * Support accounting tasks including expense tracking, invoice coordination, and basic bookkeeping (if applicable) * Assist leadership with scheduling, travel arrangements, and special projects * Maintain company policies, safety procedures, and compliance documents Desired Qualifications * 2-4 years of office administration or office manager experience. * Strong communication skills and a professional, positive attitude. * Strong organizational skills and attention to detail * All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $41k-52k yearly est. 5d ago
  • Team Lead

    Fedex Logistics 4.4company rating

    Team manager job in Gardena, CA

    To complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities. This includes resolving complex work-related issues by establishing strong relationships with both internal and external customers. Ensures team members complete necessary specific work-related activities and assignments on time. Maintains outstanding internal and external customer service while demonstrating sound communication skills. Provides direction and guidance to team members by answering questions on any specific work-related issue(s) or problem(s). Resolves routine and complex issues relating to the teams' day-to-day activities and provides guidance and training on new activities. Assigns work activities based on team members' skill levels. Performs a quality audit of completed activities for each team member including the recording and tracking of results. Reviews errors and completes or arranges the necessary training for each team member based on results of the audit. Compiles data and completes daily, weekly and monthly reports to ensure quality measurement goals are achieved. Maintains and controls the flow of work to and from other departments. Compiles information and completes a team productivity and quality report. Works with manager in anticipating and/or identifying any existing problems with an individual team member's productivity/ performance and also with the team as a whole with regard to workflow and productivity output. Makes professional recommendations to management regarding continuous constructive work-related activities that would further enhance or improve workflow production and results. High school diploma/GED. A thorough knowledge of specific area responsible for and applicable gov regs. At least 3 years business exp of which 2 years in a brokerage industry and/or customs brokerage working environment. 1 Yr in a position of support and/or assistance in a team or indiv env with proven leadership skills in which this position will oversee team members. Strong communication, multitasking, and organizational skills. Ability to maintain strong working relationships with both internal and external customers. Ability to train and motivate team members in order to ensure a high optimum flow of work productivity. High school diploma/GED. At least 3 years business experience of which 6 months is in a brokerage industry and/or customs brokerage working environment. Strong communication, multitasking, and organizational skills. Ability to maintain strong working relationships with both internal and external customers. Ability to train and motivate team members in order to ensure a high optimum flow of work productivity. High school diploma/GED. At least 3 years business experience of which 1 year is in a brokerage industry and/or customs brokerage working environment. Strong communication, multitasking, and organizational skills. Ability to maintain strong working relationships with both internal and external customers. Ability to train and motivate team members in order to ensure a high optimum flow of work productivity. Preferred Qualifications: Shift: Mon - Fri 8:00 AM - 5:00 PM Location: This is an onsite role Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $23/hr depending on experience. Additional Details: LA County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government. FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
    $23 hourly 1d ago
  • Guest Experience Manager

    Proper Hospitality 4.0company rating

    Team manager job in Los Angeles, CA

    Join the iconic Santa Monica Proper Hotel, where historic charm meets contemporary luxury in the heart of Santa Monica. A seamless merger of historic retrofit and new construction, our 267-room boutique hotel showcases stunning interior design by international style icon Kelly Wearstler, tantalizing dining options by local culinary stars, and a show-stopping rooftop lounge and swimming pool. With 16,000 square feet of sophisticated meeting and event space, we create unforgettable experiences for our guests. We are seeking an experienced, detail-oriented Guest Experience Manager to lead our front-of-house operations and ensure every guest interaction reflects the impeccable hospitality standards that define Santa Monica Proper. This role requires a passionate leader who can inspire a team to deliver seamless, personalized service and create the sophisticated guest experiences that set us apart in the luxury hospitality market. Position Overview The Guest Experience Manager is responsible for overseeing and managing all aspects of the guest services department, ensuring that guests receive a seamless, exceptional, and personalized experience during their stay. This includes supervising front desk operations, managing guest requests, resolving complaints and ensuring that all guest interactions align with Santa Monica Proper's high standards of service. The Guest Services Manager will work closely with other hotel departments, lead the guest services team and ensure that the hotel consistently exceeds guest expectations. Essential Job Duties & Responsibilities Feedback & Insight Develop and implement strategies to collect, analyze, and act upon guest feedback (surveys, online reviews, comment cards) to identify trends and areas for improvement Monitor and manage the establishment's reputation (e.g., Glitches, TripAdvisor, Yelp, social media) by timely and professional responses Service Excellence & Standardization Create, implement, and enforce service standards and policies across all guest touchpoints (pre-arrival, in-house, post-stay) Conduct regular service audits or inspections to ensure the highest standards of presentation, safety, and cleanliness Issue Resolution & Service Recovery Together with the Dir of Guest Experience, serve as a primary point of contact and ambassador for guests, especially VIPs or those with complex issues Proactively resolve all guest complaints and issues swiftly, effectively, and empathetically, demonstrating excellent service recovery skills to turn negative experiences into positive ones Team Leadership & Training Train and mentor employees across departments (Front Desk, Bell, Valet, Housekeeping, F&B, etc.) on exceptional customer service and hospitality skills Foster a culture of service excellence and empower team members to take ownership of guest satisfaction Personalization & Loyalty Develop and oversee programs for personalizing guest experiences and recognizing loyal customers Collaborate with sales and marketing teams on customer recognition and loyalty initiatives Guest Experience Management Oversee and manage guest services operations, ensuring that all guest requests and needs are met with efficiency, courtesy, and professionalism Ensure a seamless check-in/check-out process, assisting guests with any special requirements or concerns Respond promptly and effectively to guest inquiries, ensuring that all interactions are positive and aligned with the hotel's service standards Anticipate guest needs and provide personalized services to enhance their experience, such as arranging for special amenities, transportation, or concierge services Team Leadership & Development Lead, train, and develop the guest services team to provide top-notch service and hospitality Set clear performance goals, conduct regular performance evaluations, and provide ongoing feedback to staff Foster a culture of excellence, teamwork, and professionalism, ensuring that the guest services team is motivated, well-trained, and aligned with hotel objectives Guest Complaint Resolution Handle and resolve guest complaints or concerns, ensuring that issues are addressed promptly and to the guest's satisfaction Ensure that all guest feedback, whether positive or negative, is logged and communicated to management for continuous improvement Implement strategies for preventing recurring guest complaints, working proactively with staff and other departments to address service gaps Operational Efficiency & Coordination Coordinate with other hotel departments (e.g., housekeeping, maintenance, food & beverage) to ensure that guest needs are met and services are delivered promptly Monitor and maintain the department's workflow to ensure efficient operations and high levels of guest satisfaction Ensure that guest services procedures are being followed consistently and that team members are complying with hotel policies and standards Guest Services Standards & Procedures Develop and maintain guest services policies and procedures to ensure consistent service delivery Ensure that the guest services team adheres to all service standards, including greeting guests, handling reservations, and managing special requests Regularly review and update guest services procedures to keep them aligned with evolving guest expectations and industry trends Guest Communication & Relationships Build strong relationships with guests by providing personalized service and consistently exceeding expectations Maintain communication with repeat guests and VIPs to ensure a memorable experience and encourage return visits Ensure that all guest preferences and special requests are recorded and communicated to relevant departments Billing & Administrative Duties Assist with guest billing inquiries and discrepancies, ensuring that all charges are accurate and processed in a timely manner Maintain and update guest records, ensuring confidentiality and security of guest information Prepare daily reports on guest services activities, including guest feedback, room availability, and any issues that require follow-up Education and/or Experience Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. 3+ years of experience in guest services, front desk operations, or a related role within the hospitality industry Previous leadership or supervisory experience is required Experience in a hotel or resort environment preferred Skills/Specialized Knowledge Exceptional customer service skills, with the ability to handle difficult situations and resolve conflicts professionally Strong leadership, communication, and interpersonal skills Ability to multitask and prioritize in a fast-paced environment Knowledge of hotel management software (e.g., Opera, Marriott, etc.) and office applications (Word, Excel, etc.) Detail-oriented with excellent organizational and problem-solving skills Ability to remain calm under pressure and deliver results in challenging situations Physical Demands Ability to stand and walk for extended periods of time Ability to lift and carry up to 25 pounds (e.g., luggage, guest belongings) Ability to work in a fast-paced environment, managing multiple tasks simultaneously Flexibility to work varying shifts, including evenings, weekends, and holidays as required Salary $70,304-75,000 Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity ( Care Proper ), strive for excellence in everything we do ( Achieve Proper ), think creatively and resourcefully ( Imagine Proper ), and take pride in the style and culture that make us who we are ( Present Proper ). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.
    $70.3k-75k yearly 3d ago
  • Office Manager

    Vaco By Highspring

    Team manager job in Santa Clarita, CA

    Schedule: Fully Onsite Pay: $35-$38/hr Type: Temp-to-Hire Industry: Construction (recent experience required) About the Opportunity We are working with a client in the Construction industry who is seeking a proactive, highly organized Office Manager to support daily operations for a growing construction-focused organization. This role will serve as the central administrative anchor for the Van Nuys headquarters (with an upcoming move to Valencia) and will ensure smooth office operations, consistent cross-team support, and strong organizational systems. Recent Office Manager experience within the construction industry is required. Key Responsibilities Oversee daily office operations (supplies, facilities, filing, vendor management), support meetings/events, act as the main onsite contact, and lead the office relocation to Valencia. Provide cross-team administrative support, including mail processing, updating trackers, maintaining documents, and assisting with light accounting tasks such as routing inquiries and reconciling receipts. Support HR workflows including onboarding logistics, equipment setup, workspace planning, timekeeping compliance, and maintaining staff directories. Create and maintain SOPs, checklists, and compliance documents; track licenses, permits, insurance renewals, and multi-entity documentation. Act as the central coordination point for incoming requests, cross-department communication, weekly administrative updates, and IT-related support needs. Required Qualifications 5+ years of Office Manager or administrative support experience. Recent experience as an Office Manager within the construction, trades, or solar industry is a must. Strong organizational skills with excellent attention to detail. Comfortable working in a fast-paced, growing environment. Proficient with Google Workspace, Microsoft Office, and cloud-based tools. Professional communication across all levels of the organization. Proactive, adaptable, and able to manage multiple workstreams. Preferred Qualifications Experience supporting accounting or project management teams. Familiarity with ERP/CRM systems (e.g., NetSuite, HubSpot). Experience managing multi-entity documentation, contracts, or legal files. Exposure to HR onboarding or people operations tasks.
    $35-38 hourly 3d ago
  • Operations Manager

    Comav Technical Services, LLC 4.3company rating

    Team manager job in Victorville, CA

    The Operations Manager will lead and oversee all maintenance operations within our MRO facility. This role ensures that all maintenance, repair, and overhaul operations are executed safely, efficiently, and in full compliance with regulatory standards (FAA, EASA, etc.), OEM specifications, and internal quality systems. The Operations Manager will lead a multidisciplinary team of technicians and support staff, driving performance, safety culture, and continuous improvement across all maintenance functions. The ideal candidate will bring strong leadership, and technical expertise, with a commitment to safety, compliance, and operational excellence. This position reports to the Director of Maintenance (DOM). ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Direct and oversee all scheduled and unscheduled maintenance activities. Develop and manage short- and long-term maintenance plans to optimize labor efficiency and minimize downtime. Ensures that all company, manufacturer, customer and FAA requirements and specifications are applied and enforced. Ensure timely execution of work packages, work orders, and return-to-service documentation. Manages and supervises assigned personnel to ensure maximum motivation, efficiency, and discipline in accordance with ComAv Technical Services policies and Repair Station Manual. Lead, mentor, and develop a team of maintenance technicians and support staff. Ensures the proper use of all equipment with an understanding of all safety rules to ensure compliance. Mitigate, correct, and notify DOM of safety issues. Ensures that all aircraft maintenance work, materials, and practices conform to FAA, customer, company, and manufacturers' standards of quality. Oversees on-the-job training for Mechanics and leads under his/her Supervision to ensure compliance. Validates that only qualified Mechanics are assigned to the task being performed. Ensure Leads complete work orders and paperwork in a timely manner, keep their work boards in order; Ensure that the daily turnover logs are maintained. Interface with Material Planner / Scheduler to expedite materials required to accomplish scheduled and unscheduled maintenance. Assumes other duties and responsibilities as assigned by the Director of Maintenance. QUALIFICATION REQUIREMENTS Experience - 5 years of commercial aviation leadership experience in Heavy Maintenance/C-Check, including aircraft and engine re-activation; transitional maintenance; aircraft modifications; including structural, electrical, avionics, and engine preservation. Strong knowledge of commercial aircraft systems, maintenance procedures, and documentation standards Understanding of FARs 43, 91, 121, 135, 145. Experience with aircraft Storage and Disassembly a plus. Education - Operations Manager should at least have a high school diploma. A bachelor's degree or higher in a relevant field such as: aerospace, engineering, business management is preferred. License/Certifications - This position requires an A&P Certification and minimum10 years of experience as an Airframe and Powerplant Mechanic working with large commercial aircraft or transports. Safety Management - Proactively promote a safety-first culture by ensuring you and your team understand and comply with the proper use of equipment and all relevant safety rules and regulations. Budgeting/Scheduling Experience - Must have at least 5-years of budgeting and scheduling experience and the ability to create execution strategies accordingly. OTHER SKILLS AND ABILITIES (Competencies) the individual must possess: Computer Skills - Must have a strong working knowledge of MS Office suite (Word, Excel, PowerPoint). ERP Systems - Corridor Go or other Maintenance or ERP systems experience a plus. Language & Communication Skills- Excellent written and verbal communication (English). Must be able to read, write and understand English. Fluency in a second language, particularly Spanish, is a plus. Must subscribe to our company's Shared Values below: Be Safe-Safety is our foundation, always put people first and maintain a healthy work life balance. Be Honest-Be transparent, act with integrity and show trust and respect. Be Accountable-Take ownership and initiative in all YOU do. Invest in our communities. Be Respectful-Not one of US is as smart as all of US. Engage by listening, embrace diversity and appreciate each other's contributions. Be Engaged-Be proactive not reactive. Provide your full attention in all that YOU do. Provide your ideas and help find solutions. Work smart, not just hard. Be Driven-Pay for performance and promote for potential. Knowledge of California employment laws preferred. Experience with timekeeping systems (e.g., Paycom, ADP, Kronos), including timecard review, corrections, approvals, reporting, and compliance with wage and hour regulations, preferred. Experience with performance management processes, including performance reviews, disciplinary actions, and employee development, preferred. POSITION LOCATION: There is no travel required for this position. Work location - Victorville, CA. NUMBER OF PEOPLE SUPERVISED (Under regular control) Approximately 50. This position manages teams of Operations Leads and Technicians. This could change according to company business needs. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Ability to walk and stand for extended periods in hangar and ramp environments. Regular use of hands and arms; ability to bend, stoop, climb, and reach overhead. Must be able to lift, carry, push, or pull up to 50 pounds. Visual acuity of at least 20/40 (corrected) and sufficient hearing to safely navigate a high-activity, noisy environment. May be exposed to hazardous chemicals and moving equipment; use of personal protective equipment (PPE) may be required. Work may occur in varying climate conditions, both indoors and outdoors. Flexibility to work irregular hours, including nights, weekends, and holidays, as required.
    $63k-109k yearly est. 5d ago
  • Office Manager

    Partners In Diversity, Inc. 3.3company rating

    Team manager job in Huntington Beach, CA

    **Construction Industry background required** **Temp to Hire position; reporting full time in office** Position Requirement: Quality team leader for a detailed, analytical, and highly disciplined position working on the Project Site within the Heavy Construction Industry. The Office Manager will support the Project Manager with all aspects of project controls and reporting, including, project set-up, invoicing, and project change management. Solid problem solver with a minimum of five (5) years' experience in construction with emphasis on business/accounting/administration. Must have experience in public works. Bachelor's Degree or equivalent experience required. Position reports to the Southwest Regional Business Manager and Project Manager. Skill Set:  Team Leader  Excellent time management, problem solving and organizational skills  Active Team Player with positive attitude  Excellent communication skills with solid written skills  High level of computer proficiency  Polished interpersonal skills, high energy, and flexibility  Ability to make independent decisions and recommendations regarding work priorities  Capable of working independently in a fast-paced environment  Ability to juggle multiple tasks  Quick and competent learner  Deadline oriented Software: CMiC: Accounting & Project Management System. Document Control, AP Invoice Management System. Nice Touch Solutions: Time & Material Billing. Microsoft One Drive, Microsoft Pro: Outlook, Word, Excel PowerPoint, Notes, SharePoint. Bluebeam 12. LCP Tracker: Labor Compliance Module. Primary Responsibilities: Maintain Project Status Reporting in monthly meeting with Project Coordinator and Business Manager. Manage project office facilities. Responsible for subcontractor and supplier communication through Required Document Package regarding deadlines and compliance on project and documenting those efforts. Prepare CMiC Communication to subcontractors regarding Progress Pays, SCCI Sub Pays, and mandatory submission to subs of Pay Application. Process Monthly Progress Billings for Subcontractors and Major Purchase Order Vendors. Produce Sub Pays through CMiC. Release Collection for all subcontractors, including 2nd and 3rd tier subs. Responsible for Project Compliance and weekly review of outstanding compliance issues. Collaboration for booking and documentation for Job Accruals Job Cost Adjustments and LDR Quantity Input. Monthly communication to subcontractors to acquire progress requests, necessary releases, and compliance documents. Maintain CMiC Preliminary Notice Log. CMiC Workflow through daily routing of invoices to job personnel. AP Processor responsible for projects' AP PO 5 Rejected folder. Communication to Project Personnel for AP Workflow invoice approval Project Documentation in CMiC and overall management and quality control of documentation. Daily and required posting of projects purchase orders. Collect, perform analysis and transmit Certified Payroll documents to Agency and Department of Industrial Relations. Attend Prevailing Wage/Certified Payroll instruction for the project. Assist Insurance Desk with subcontractors / suppliers in order to acquire project insurance requirements. Report Project Goals for any Business Enterprise (SBE/DBE/MBE, DVBE etc.) Reporting on a monthly basis to Owner, Project Manager and Sponsor. Participate in Outreach activities as required for the project and/or Owner/Agency. Responsible for associated workpapers for audit trail and participate in Outreach specific to the project. Work as directed on project issues assigned by Project Manager and Southwest Business Manager. Creation of AP Critical Payment List each Friday to Business Manager. Month-End Activities for the Project. Secondary Responsibilities: Participate in project's efforts in mobilization and demobilization of project site as directed. Ordering Cell Phones through JIRA System for project personnel. Credit Card monthly review for Liquids TripActions. Provide Business Partner support in determining payment status. Coordinates manage and plan meetings when necessary for project. Participate in weekly Business Group Meeting held on Tuesday 10:30 am. Reporting Deadlines: Daily Routing and approval of Invoices within CMiC Workflow. Daily Input and Review of Project Labor Payroll. Weekly Close-out of Project Labor Payroll. Weekly Input of Quantities for Labor Distribution Report. Weekly Submission of Certified Payroll Reports to Department of Industrial Relations and Owner/Agency Production of Monthly Job Cost Report. Monthly Subcontractor Progress Payments. Book Monthly Accruals and provide detailed Accrual Records. Monthly/Quarterly Submission of DBE/SBE etc. Reporting to Owner Agency.
    $41k-60k yearly est. 4d ago
  • Operations Manager (machining)

    Movement Search & Delivery

    Team manager job in Gardena, CA

    **This is a manufacturing environment and an on-site role** Compensation Target: -140-165K base -20% bonus Keys to the role: - Aerospace experience highly preferred - Metal Fabrication or machining experience preferred - 3+ years of prior plant responsibility (management or operations) - Lean Experience Job Description: Primary Duties & Responsibilities: • Lead the direction and coordination of manufacturing operations, including purchasing, production control, fabrication and assembly, short run machining, maintenance, tooling, shipping and receiving, and manufacturing engineering. • Establish the people models for all manufacturing operations balancing productivity, sales, outside processing sources, and machining and personnel capacity to determine optimal personnel requirements. Establishes a team-based work culture and the effectiveness of cooperation and collaboration needed to staff and maintain the performance levels and synergy for optimal results. • Develop, analyze, implement, and maintain budgets for all costs for manufacturing operations. Assists in driving the necessary pipelines to reduce major costs for energy, material/procurement, and productivity improvement. Coordinates and affects the necessary capital expenditures to support efficiency, capacity, and growth activities for improvement. • Coordinate across multiple key business functions including sales, manufacturing engineering, quality, finance, design engineering, etc. to optimize throughput, continuously improve productivity and efficiency, ensuring highest quality standards are met by organization and maintain or improve profitability levels. • Support Group VP in formulating and administering organization policies, manufacturing processes, productivity goals, asset utilization, and efficiency measures needed to meet or exceed business unit shipment goals. • Drive a disciplined focus on daily costs and Profit and Loss metrics throughout the plant. Required Skills: • Hands on leadership to perform both tactical and strategic activities. • Ability to develop, mentor, and coach team members to drive optimal performance. • Possess good written/oral communications skills, as well as the ability to present his/her views in a clear and compelling manner. Positive can-do orientation. Able to deal effectively with a broad range of personalities. • Demonstrated ability to manage multiple and sometimes conflicting priorities in a fastpaced environment. • Demonstrated project/team management capabilities that can meet aggressive deadlines. • Strong facilitation skills, conflict resolution, change leadership, coaching, mentoring, and project management skills.
    $67k-115k yearly est. 2d ago
  • Operations Manager (Water/Wastewater)

    Metric Geo

    Team manager job in Costa Mesa, CA

    Operations Manager - Heavy Industrial Mechanical Construction (Water/Watewater) 💰 Compensation: $225K-$250K + performance incentives (up to 30%) About the Role We're conducting a confidential search for a senior Operations Manager to lead Heavy Industrial Mechanical Construction (HIMC) operations across Southern California. This is a high-impact leadership role with full P&L responsibility, overseeing large-scale water/wastewater projects and driving operational excellence, safety culture, and client relationships. What You'll Do Lead all HIMC operations in Southern California, ensuring profitability and performance. Mentor and develop PMs, Engineers, and Superintendents; enforce safety and quality standards. Oversee project setup, CPM scheduling, and change management processes. Maintain strong client relationships and negotiate subcontract terms. Provide strategic input to senior leadership and implement process improvements. What We're Looking For Education: Bachelor's in Engineering (Civil, Mechanical, Environmental, Chemical), Construction Management, or related field. Experience:15+ years managing water/wastewater construction projects for public agencies. Proven success with projects $100M+ and full P&L responsibility. Strong background in self-performed work (civil, concrete, piping, mechanical systems). Technical Expertise: Water/wastewater treatment facility construction, process piping, mechanical systems, commissioning. CPM scheduling (MS Project, Primavera P6) and project management tools (Vista, Procore, PM Web). Leadership Skills: Ability to inspire and hold teams accountable; strong communication and client relationship management. Other: Valid driver's license; frequent travel across Southern California. Preferred: PE, PMP, or DBIA certification; experience with design-build/CMAR; established SoCal agency relationships. What's Offered Competitive base salary + performance incentives. Comprehensive benefits, 401(k), PTO, and company vehicle/car allowance. Leadership role with autonomy and career growth opportunities.
    $66k-113k yearly est. 1d ago
  • Hub Operations Manager-Mandarin Required

    Uniuni

    Team manager job in Fontana, CA

    The Hub Operations Manager oversees full end-to-end operations in a high-volume sortation center, including inbound receiving, sortation, and outbound dispatch. This role manages a three-shift operation and a workforce of over 100 employees (both full-time and outsourced). Responsibilities include workforce management, scheduling, recruitment, quality control, cross-hub coordination, and continuous process improvement to ensure timely, accurate, and high-quality parcel processing. Key Responsibilities 1. Full Hub Operations Management (Inbound / Outbound / Sortation) Oversee all inbound processes including trailer receiving, unloading, scanning, reconciliation, and exception handling. Manage outbound operations including parcel staging, trailer loading, dispatch scheduling, and linehaul departure compliance. Ensure accurate and efficient sortation processes aligned with operational SLAs. Adjust labor and workflows based on daily volume fluctuations and operational demands. 2. Workforce & Shift Management (Three-Shift Operation) Lead three operational shifts and supervise 100+ employees (in-house and outsourced). Oversee shift scheduling, attendance, labor planning, and performance evaluations. Maintain strong coordination with staffing vendors to ensure stable labor supply. 3. Daily Floor Management Ensure SOP compliance across inbound docks, sort lanes, conveyors, and outbound docks. Maintain a safe, organized, and high-performing floor environment. Resolve operational issues, bottlenecks, and safety concerns promptly. 4. Recruitment, Training & Team Development Support hiring activities for inbound, sorting, and outbound positions. Provide training on operational procedures, safety standards, and productivity expectations. Develop strong shift leadership and foster a high-performance culture. 5. Quality, Accuracy & Continuous Improvement Monitor and reduce mis-sorts, damages, delays, missing parcels, and inbound discrepancies. Conduct root cause analyses and implement corrective actions. Utilize KPIs and operational data to improve efficiency and reduce cost. 6. Cross-Hub Coordination Coordinate volume balancing, overflow handling, and resource support across hubs. Align inbound/outbound schedules with transportation teams. Collaborate with customer support and regional operations to resolve service issues. 7. Safety & Compliance Enforce OSHA and company safety standards across all operational areas. Conduct safety audits, incident investigations, and follow-up corrective actions. Qualifications Experience: 3-5+ years of operations management experience in logistics, hub/sortation, warehouse, or fulfillment environments. Experience managing large teams (100+ employees), including outsourced workforce. Prior experience with inbound/outbound dock operations and high-volume sortation preferred. Skills & Competencies: Strong leadership, execution, and decision-making under pressure. Excellent communication and cross-functional coordination skills. Data-driven mindset with ability to analyze KPIs and drive improvements. Flexibility to support night shifts, weekends, or rotating schedules. Preferred: Experience in last-mile logistics, linehaul operations, or automated sortation systems. Familiarity with WMS/TMS or scanning/sortation technology. OSHA certification or related safety training.
    $66k-114k yearly est. 1d ago
  • Merchandise Team Lead

    Knott's Berry Farm 4.1company rating

    Team manager job in Lakewood, CA

    Overview: $17.56 /hour As a Team Lead in Merchandise, you will oversee the daily operations of the merchandise department, ensuring a seamless and enjoyable shopping experience for guests. This role involves training and mentoring merchandise associates, managing inventory, and handling guest inquiries and concerns. Additionally, you will ensure that all merchandise areas are clean, organized, and compliant with safety standards, while also coordinating with other departments to maintain efficient operations. Responsibilities: * Communicate daily staffing concerns to Area Leadership and Management * Maintain positive, professional relationships with all team members, serving as an example * Perform weekly inventory cycle counts for fast-selling items in Merchandise shops * Assist guests with purchases and product inquiries, offering personalized recommendations * Maintain visually appealing merchandise displays and ensure inventory levels are adequately stocked * Provide quality guest service by offering information in person regarding products and services * Clean and maintain displays, shelves, counters, stock areas, and tables * Receive, retrieve, organize, and stock shelves, counters, tables, or display racks with products * Monitor areas to detect theft and assist in protecting park assets * Assist with inventory counts and maintain accurate records * Keep work and guest areas clean, neat, and organize * Perform other duties as assigned Qualifications: * Energetic and outgoing personality * Demonstrate self-sufficiency and the ability to work independently in single-staffed locations * Proficiency in inventory management systems * Strong organizational and communication skills * Attention to detail and ability to multitask * Ability to provide verbal direction and assistance to guests * Knowledge of products to determine guests' needs and desired merchandise * Ability to provide quality guest service in person and via telephone * Ability to monitor areas to detect theft and assist in protecting park assets * Ability to keep work and guest areas clean and organized * Ability to work as a team player with other team leads, associates, supervisors, and managers * Availability to work flexible hours, including weekends and holidays
    $17.6 hourly 1d ago
  • Maintenance Team Lead

    Mi Windows and Doors 4.4company rating

    Team manager job in Riverside, CA

    Job Description KEY DUTIES & RESPONSIBILITIES: · Point of contact for new Work Orders (WO's) · Track machine downtime in real time and report data to Maintenance Manager · Responsible for prioritizing and issuing WO's to maintenance personnel · Contact third party contractors and vendors as needed to complete WO's · Manage the preventive maintenance schedule in the CMMS (BigFoot) and periodically review the tasks, frequencies and corrective maintenance for continuous improvement · Organize, categorize & catalog inventory and input into CMMS (BigFoot) · Create and ensure compliance with inventory tracking system · Generate purchase requests for maintenance materials and supplies to maintain inventory levels, sourcing parts as needed · Reduce response time for corrective/repair maintenance by ensuring an adequate supply of replacement parts are in stock at all times · Ability to work in adverse conditions safely and ensure safety of personnel · Creates and executes performance plans, meets performance commitments and works within the guidelines of the Milgard Performance System · Reflects Milgard's business values and the Milgard Quality Pillars in all business interactions. · Adheres to all facets of safety policies and procedures. The above statements are intended to describe the general nature and level of work being performed by employees in this position. This is not intended to be an exhaustive list of all responsibilities. LEVEL OF SUPERVISION: · Delegates work to department employees and oversees to ensure successful and timely completion. EXPERIENCE REQUIRED: · Minimum three (3) years' experience in a Manufacturing or Industrial environment required · Minimum three (3) years' experience of machine maintenance · Minimum two (2) years' experience in maintenance planning · Minimum two (2) years' experience in inventory control EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING: · Associates' degree in engineering or related field preferred · High school diploma or GED required · Demonstrable experience may be accepted in lieu of credentials ESSENTIAL ABILITIES: · Read, write and understand the English language · Working knowledge of electrical, electronic controls, hydraulics, pneumatics, mechanical, cutting, welding, fabrication, and tooling · Must be able to read and follow blueprints and schematics · Ability to troubleshoot equipment in all of the aforementioned areas · Sense of urgency and self-motivation; ability to work independently · Ability to work under pressure and meet deadlines · Microsoft Office proficiency required · Computerized maintenance management system (CMMS) experience required; BigFoot experience is a plus · Excellent written and oral communication skills · Attention to detail with strong organizational skills · Excellent customer service skills · Ability to generate results PHYSICAL REQUIREMENTS: · Must have the ability to move and lift materials and products weighing up to 80 lbs. as needed · Prolonged sitting and terminal use · Prolonged standing, lifting, stretching for up to 12 hours · Full hand dexterity WORK ENVIRONMENT: · Work performed in a manufacturing environment · Not climate controlled · Noise levels moderate to loud · Will work in the maintenance shop, on the production floor, on the facility grounds, and in the front offices as needed What We Offer Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company. - Three comprehensive Medical plan options Prescription Dental Vision - Company Paid Life Insurance - Voluntary Life Insurance - Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance - Company-paid Short-Term Disability - Company-paid Long-Term Disability - Paid time off (PTO) and paid Holidays - 401k retirement plan with company match - Employee Assistance Program - Teladoc - Legal Insurance - Identity Theft Protection - Pet Insurance - Team Member Discount Program - Tuition Reimbursement - Yearly Wellness Clinic MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.
    $62k-109k yearly est. 18h ago
  • Project Team Manager for Land Use Planning

    JBA International 4.1company rating

    Team manager job in Agoura Hills, CA

    Our expert team of land development professionals is looking for a Project Team Manager for Land Use Planning! Pay is from $110k-$115k/yr. We are a seasoned development and planning consulting firm based in Agoura Hills, California. For the past 25 years, we have been worked tirelessly to assist hundreds of clients throughout Central and Southern California in achieving their development aspirations and dreams!, The strategy, logistics, and analytics required for obtaining the necessary entitlements for these complex residential, commercial, agricultural, municipal and industrial projects requires a coordinated approach. We draw from the talents of our many associates, expert partners, and work in collaboration with publics to achieve success in many arenas. From the conceptual design phase to the public hearing process, we provide the requisite land use planning services and coordinate with our clients in a grand effort to bring exciting and illustrious projects to reality. While it's rarely easy, we always manage to make it fun and rewarding. Qualifications: We would prefer that applicants have at least 7 years of professional experience as a municipal planner or private sector planning consultant Team management experience. Knowledge of and experience with the California Coastal Act (CCA), California Environmental Quality Act (CEQA), California Fish and Wildlife Codes, Clean Water Act (CWA), Subdivision Map Act (SMA), Building Codes, Zoning Laws Firm understanding of principles of planning, zoning, and architecture Leader who is familiar with managing and processing complex entitlements for coastal development projects Education in Land Use Planning, Environmental Science, Public Policy, Architecture, Civil Engineering Excellent professional writing abilities Organizational and time management habits Desired but NOT required qualifications: AICP, LEED AP, or CEP certifications Knowledge of GIS, CAD, SketchUp and other similar programs Benefits: Medical /Dental/Vision Insurance Coverages 401k + Matching Paid Time Off Sick Time Bereavement Leave Schedule: Monday- Friday, flexible hours Apply TODAY for IMMEDIATE consideration!
    $110k-115k yearly 60d+ ago
  • Dental Office Manager

    Morgan Dental Corp 3.3company rating

    Team manager job in Riverside, CA

    Job DescriptionBenefits: 401(k) Bonus based on performance Health insurance 401(k) matching Employee discounts Training & development Vision insurance Our growing Dental Office is looking for an experienced, personable, enthusiastic Office Manager. Responsibilities include but are not limited to: -Overseeing the daily operations of the dental office -Develop a high level of patient satisfaction -Strong leader who leads by example -Motivation to meet monthly production and collection goals We offer benefits (medical and dental) as well as paid vacations, holidays and 401K. Excellent income potential and incentives. Full-time, Monday thru Friday. Requirements: -Minimum 5 years experience as a Dental Office Manager. HMO experience is highly desirable. -Strong sales and presentation skills a must. Explains dental needs to our patients in a way that helps them understand what treatment is recommended and makes the patients feel comfortable and confident. -Strong communication skills -Team player -Pro-active / Self starter -Detail Oriented -Reliable Please email your resume. Thank you,
    $47k-68k yearly est. 27d ago
  • Dental Office Manager

    Dental Pros 3.8company rating

    Team manager job in Los Angeles, CA

    Job Description We are looking for someone who is collaborative and friendly to become our dental office manager. As a part of our team, you will maintain staff schedules, supplies, resources, customer service control, and cash flow. Following up with patients, providing leadership, and motivating the team should naturally come to you. Our ideal candidate has excellent interpersonal skills and attention to detail and holds a bachelor's degree in human resources or business administration. Dental Office Manager Duties & Responsibilities: Manages all aspects of the dental office, including patient care and finance. Receives patients, schedules appointments, maintains provider schedule, and assists with treatments as needed. Processes insurance claims and payments by company policy or procedures. This includes scheduling refunds to collect past-due accounts, assigning balance status codes, reviewing collections, and resolving disputed charges. Oversees the administrative aspects of running a dental office, including payroll management (benefit eligibility for all employees), employee relations issues, performance appraisals and terminations, and leadership development programs. Develops business plans to optimize the utilization of facilities resources Maintain and monitor office supplies Book and schedule patients and staff schedules Coordinate office practices on a day-to-day basis Increase productivity and efficiency Maintain billing systems and cash control Hire and train new employees Create an adequate office budget and implement it Make sure employees produce outstanding customer service Dental Office Manager Requirements: High School Diploma or GED Previous work experience Great leadership skills and problem-solving skills Excellent customer service Experience in a dental or medical setting, excellent organizational skills, and attention to detail. Understanding of billing and bookkeeping Highly organized with great attention to detail
    $45k-62k yearly est. 12d ago

Learn more about team manager jobs

How much does a team manager earn in Baldwin Park, CA?

The average team manager in Baldwin Park, CA earns between $52,000 and $188,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average team manager salary in Baldwin Park, CA

$99,000

What are the biggest employers of Team Managers in Baldwin Park, CA?

The biggest employers of Team Managers in Baldwin Park, CA are:
  1. Panera Bread
  2. VITAS Healthcare
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