Team manager jobs in Bethesda, MD - 1,396 jobs

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought-after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir-faire and generous service, Sofitel is for free-minded travelers and arts and culture afficionados who have an appreciation for a refined and understated sense of modern luxury. With over 115 Sofitel and Sofitel Legend hotels in more than 45 countries, our reach is truly global, making the sky the limit for growth opportunities. As our portfolio expands each year, there are ample opportunities to be involved in both our existing properties, and our future openings. Rate of Pay: $ 68,000.00 - $ 78,000.00 per annum Job Description What you will be doing: Reporting to the Rooms Operations Manager, responsibilities and essential job functions include but are not limited to the following: Assist the Rooms Operations Manager in all aspects of the department and ensure service standards are followed Provides support for Reception, Operator Service, Concierge and Guest Services in the daily operational duties for these areas Consistently offer professional, friendly and engaging service Ensure proper staffing and scheduling of all Front Office Ambassadors and Assistant Front Office Managers in accordance to productivity guidelines Assist with bi-weekly payroll Participate and lead the hotel upgrade program Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation Train Front Office Ambassadors and Assistant Front Office Managers in all front office aspects Assist guests regarding hotel facilities in an informative and helpful way Assist and follow up with any guest inconvenience Review processes and procedures, looking for area of opportunity and putting in place improvement plan Work with Rooms Operations Manager on action plan to increase employee engagement Follow departmental policies, procedures and service standards Follow all safety policies Other duties as assigned Qualifications Your experience and skills include: Previous leadership experience in a similar role required A minimum of two year's Front Office management system required Highly responsible and reliable University/College degree in a related discipline preferred Ability to work well under pressure in a fast-paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information Physical Aspects of the Position (include but not limited to): Constant standing and walking throughout shift Frequent lifting and carrying up to 50 lbs Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs, ramps Additional Information Your team and working environment: Opportunity to work with a diverse group, representative of over 20 countries worldwide Experienced group of individuals to train and hone innate skills and abilities Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.

Member Experience, Manager Reports to: Vice President of Member Experience About the Responsible Business Alliance (RBA): The Responsible Business Alliance (RBA) is a non-profit coalition of leading companies dedicated to advancing responsible business conduct in global supply chains. The RBA has a Code of Conduct and a range of programs, training, and assessment tools to support continuous improvement. The RBA has a global footprint, with offices in North America, Europe, and Asia. The RBA and its Responsible Mineral, Labor, and Factory Initiatives have more than 600 member companies with combined annual revenues of greater than $8 trillion, directly employing over 85 million people, with products manufactured in more than 120 countries. Position Overview: We are seeking an experienced individual who has an understanding of the RBA Code of Conduct and responsible sourcing to join our dynamic membership team. The ideal candidate will have proven expertise in responsible sourcing, ESG compliance, and an understanding of the RBA Code of Conduct and its tools and services. This is a member-facing role that requires customer service experience along with the ability to manage multiple priorities in a fast-paced setting. Key responsibilities include working with RBA members in understanding the various tools and services of the association (worker voice, audits, risk assessments, member on-boarding, and help desk coordination). This position also involves product ownership of our Learning Management System (LMS) and proprietary Worker Voice platform, ensuring seamless adoption and engagement. Primary Duties and Responsibilities: Provide direct support to corporate members on issues related to RBA tools and services and overall new member onboarding, membership information, understanding the value and use of RBA tools and services, etc. (Please note: RBA has a team of specialized issues management experts for depth in each area, but a high-level knowledge is required to provide an initial response when necessary and how it relates to the use of RBA tools and services). Learn and manage our suite of proprietary platforms offered as member benefits and provide support to members, ensuring adoption across global supply chains. This includes a broad range of topics, covered by approximately 15 platforms. Serve as an expert and Product Owner for two key platforms: (1) Learning Management System (LMS) powered by 3rd-party Docebo platform, and (2) our proprietary Worker Voice platform. Provide platform demos, training sessions, and onboarding for members, suppliers, and new member prospects. Assist with new member prospect development, converting prospects into new members. Ensure smooth member onboarding, enrollment processing, renewals, and troubleshooting for a positive member experience. This pertains to new member companies and new staff at existing member companies. Act as deputy to the Vice President of Member Experience and provide direct assistance to the operations of the membership department. Maintain a proactive approach to advancing tasks and resolving challenges efficiently. Required Experience, Knowledge, Skills and Abilities: Minimum of 4 years professional experience in customer service and responsible sourcing, sustainability, or corporate responsibility (CSR). Bachelor's Degree or equivalent experience Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Ability and desire to learn and support web-based applications Strong organizational skills to handle multiple activities with competing priorities Excellent interpersonal, verbal, and written communication skills History of working well in team/group setting Able to work independently with a minimum of guidance and take the initiative when tasks or a process needs to be completed or created Desired Experience, Knowledge, Skills and Abilities: Trade association or non-profit organization experience Understanding of RBA tools and services Moderate IT or data analytics skills RBA Benefits, Paid Time Off and Workplace Flexibility: In-Office Hours: Monday - Thursday, Optional Work from Home Friday Mornings, Half Day Friday's Year Round 100% Company Paid Health Insurance (Medical, Dental, Vision). 75% Company Paid coverage for all dependents Annual Company 401K Safe Harbor Contribution Free on-site parking or 100% transit subsidy up to federal maximum 100% Company Paid Premiums for Short Term Disability, Long Term Disability, and A.D.D Insurance Vacation starting at 15 Days Annually, 10 Fixed Holidays, 3 Floating Holidays, Closed between Christmas and New Years, plus sick time and bereavement leave Summer Schedule Flexibility Other Pertinent Information: Anticipated Start Date and Location: Applications will be accepted until the position is filled, with a strong preference for an immediate start. This is an in-office position Monday - Thursday, with Friday a Work-From-Home day each week. The position is located at RBA's Headquarter office in Alexandria, Virginia. Salary commensurate with experience (Exempt Position) Metro/Bus accessible - 1 block from King Street Metro Interested Candidates should apply via LinkedIn and include: Required: Resume Desired: Cover Letter (indicate why you are interested in the position, salary requirements and starting availability). A portfolio attachment would also suffice. Please attach in the same file as resume. RBA Commitment The RBA is committed to creating a diverse work environment. We strongly encourage applicants from varied backgrounds to apply. At the RBA we aspire to be an employer of choice where a mix/range of talented individuals contribute to the team and do their best work. RBA is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis. All applicants will be considered for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, age, marital status, veteran status, disability, sexual orientation, and any other legally protected status.

A leading financial services company seeks an experienced AI/ML specialist to deliver innovative products aimed at transforming customer interactions. The role demands expertise in natural language processing, machine learning, and large language models. Candidates should possess a robust educational background in quantitative fields, significant experience with AWS, and proficiency in programming languages such as Python or R. This position emphasizes continuous learning and implementing advanced technological solutions for enhanced user experiences. #J-18808-Ljbffr

What you will be doing:Reporting to the Rooms Operations Manager, responsibilities and essential job functions include but are not limited to the following: Assist the Rooms Operations Manager in all aspects of the department and ensure service stand Office Manager, Operations Manager, Manager, Office, Business Services

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more... This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities. Benefits Medical, Dental, Vision 401K - after one year Tuition Reimbursement Responsibilities Always treat guests with courtesy and respect in a variety of situations. Displays honesty & integrity. Supervises the Front Office Department - Lobby Hosts. Conducts pre-shift meetings. Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings. Motivates and develops team members. Maximizes room sales, room revenue and profit. Delivers outstanding service and creates memorable experiences. Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins. Embraces and effectively lives Arlo Hotels values and culture. Assigns, coordinates, and supervises work activities of Lobby Hosts. Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands. Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed. Conducts performance reviews with reporting team members. Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff. Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews. Manages same day rooms inventory and rate yielding. Takes personal responsibility for correcting service problems and creates memorable guest experiences. Education * Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: Hospitality Diploma or Degree preferred. Minimum 2 - 3 years in a management position. Hospitality or customer service. Opera experience. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The operator will execute red team exercises on production IT systems, facilities, and personnel; conduct spear-phishing campaigns and exploit external assets to gain internal access; perform post-exploitation activities to meet objectives; and carry out on-site penetration assessments. The role involves using custom code and commercial exploitation frameworks, operating within established ROE/SOPs, and applying proven red team tradecraft throughout exercises. Location: National Capital Region (Client) - Hybrid (80% remote) Travel: Up to 10%, reimbursed per IW policy, GSA Per Diem, and DoD JTR Clearance Requirement: United States Citizen with ability to obtain and hold a Public Trust clearance Responsibilities: Conduct red team exercises against production IT systems, facilities, and personnel belonging to the AO and the Courts. Develop and conduct spear phishing campaigns to gain internal network access. Conduct exploitation of external facing assets to gain internal network access. Conduct post-exploitation actions towards exercise objectives. Conduct on-site physical penetration assessments at various federal courthouses and other Court locations to obtain access to internal networks. Use custom code and/or commercial-off-the-shelf (COTS) exploitation frameworks to bypass and penetrate network and system defenses. Comply with the unique rules of engagement (ROE) provided for each exercise, along with the standard operating procedures (SOP) for Red Team operations. Employ red team tradecraft while conducting exercises. Basic Qualifications: Minimum 4 years of direct, hands-on technical red team and/or government computer network exploitation/offensive operations experience. Minimum 4 years of hands-on experience with red team tools (Cobalt Strike, Kali, etc.) in a production environment. Minimum 4 years of experience with network technologies and protocols (OSI model, routing, troubleshooting). Minimum 4 years of experience using and investigating "living off the land" TTPs. Ability to secure, configure, deploy, and troubleshoot Windows, Linux, and MacOS systems. Minimum 4 years of experience scripting in Bash, C#, Ruby, Perl, Python, PHP, etc. Minimum 4 years of social engineering and physical penetration testing. Minimum 4 years of experience writing cybersecurity assessment reports. Experience with Static Application Security Testing (SAST) and Dynamic Application Security Testing (DAST), including integrating results into developer workflows is preferred Knowledge of OWASP Top 10 & SANS Top 25 vulnerabilities, with ability to exploit/remediate is preferred Experience with application security testing for web, mobile, and API endpoints is preferred Preferred Certifications: CRTO certification (or ability to obtain within 3 months of onboarding) is required. OSCP and/or GPEN certifications are preferred, but not required.

Supervisor- Baggage Customer Service We are seeking a skilled and experienced Supervisor to lead our Baggage Customer Service team in the aviation industry. In this role, you'll be responsible for ensuring the safe, efficient, and timely handling of luggage while maintaining smooth day-to-day operations. You'll oversee a team of handlers, coordinate with other departments, and uphold high standards of safety and service to enhance the travel experience for all passengers.

Job Summary/Company: Sparks Group has partnered with a public services organization that recently secured a major contract to support disability services within public programs. This marks a new area of service for the organization, and we are seeking a Customer Care Manager with extensive knowledge of disability services and ADA compliance to help lead this important initiative. Due to this significant expansion in service offerings, the Customer Care Manager will be responsible for overseeing daily operations, maintaining high team standards, and ensuring exceptional customer satisfaction. If you have experience leading teams, possess strong communication skills, and can collaborate across all levels of an organization, we encourage you to apply! Responsibilities: Manage daily operations of a 24/7 contact center, ensuring efficiency, compliance, and high-quality service delivery, with a focus on supporting disability services. Lead and support staff through hiring, training, coaching, and performance management, ensuring team readiness to serve individuals with disabilities. Oversee scheduling operations, including managing fixed schedules, ASAP and future-dated reservations, and ensuring adequate coverage for disability-related service requests. Coordinate real-time dispatching of services, prioritizing timely and appropriate responses to both scheduled and urgent disability service needs. Monitor key performance indicators (e.g., call volume, response times, customer satisfaction) and adjust staffing and workflows to meet service goals and accessibility standards. Ensure full compliance with internal policies, ADA regulations, and other relevant disability service standards. Maintain accurate reporting and assist with budgeting, payroll, and reconciliation processes. Handle escalated customer and client issues, particularly those involving disability accommodations, ensuring timely and respectful resolution. Conduct quality assurance reviews and implement continuous improvement initiatives to enhance service delivery for individuals with disabilities. Oversee vendor relationships, including contract management and ensuring vendors meet accessibility and service expectations. Respond to emergencies and critical incidents, coordinating with internal teams and external partners to support individuals with disabilities effectively. Qualifications: Minimum of 5 years of experience in a contact center environment Proven track record of successfully managing a contact center Technical proficiency with scheduling software such as Trapeze, TransLoc, Via Mobility Solutions, or TripSpark Strong proven experience with disability services and ADA compliance Bachelor's degree preferred Ability to support a 24/7 operation, including during operational issues or emergencies Flexible availability to work varying shifts, including weekends

Job Description: The selected candidate will work as a Financial Management Team Lead to oversee the execution of task order requirements in support of the U.S. Army's Financial Improvement and Audit Readiness (FIAR) objectives. The Team Lead will be responsible for coordinating, tracking, and ensuring the successful completion of all assigned tasks under their respective task order award. This role includes direct engagement with Army civilian leadership, ownership of project progress reporting, and ensuring that financial improvement initiatives are executed in accordance with Army FIAR guidance and within the established period of performance. The Team Lead must be available during all core working hours and serve as the primary point of contact for their assigned task order. Full-Time/Part-Time: Full-Time Worksite details: National Capital Region (NCR), Fayetteville, NC, San Antonio, TX and Other Remote Locations Duties will include: Serve as the primary lead and point of contact for all assigned task order activities related to Army Financial Improvement and Audit Readiness (FIAR) objectives. Manage the execution, coordination, and tracking of tasks associated with audit remediation, internal controls testing, and corrective action implementation. Brief the Civilian Government Lead regularly on the status of assigned objectives, milestones, risks, and progress toward financial improvement goals. Monitor and ensure completion of Corrective Action Plans (CAPs) for Notices of Findings and Recommendations (NFRs) issued by external auditors. Support Test of Design (ToD) and Test of Operating Effectiveness (ToE) processes by coordinating documentation, managing timelines, and ensuring deliverable quality. Oversee coordination of Provided By Client (PBC) responses and audit documentation for site visits, walkthroughs, and testing activities. Review and validate Key Supporting Documentation (KSDs) for completeness, accuracy, and consistency with Army financial reporting requirements. Maintain clear communication with Army stakeholders and external auditors, ensuring alignment on financial processes, internal controls, and audit readiness efforts. Use Army systems (e.g., GFEBS, LMP, DPAS) to support audit documentation, data analysis, and financial control reviews. Track and report task order performance, manage team workflows, and escalate risks or delays to engagement management in a timely manner. Prepare and deliver briefings, updates, and reports to both internal and external stakeholders regarding progress toward task order objectives. Team Lead Responsibilities: Lead a team of consultants and analysts assigned to the task order; manage day-to-day execution of responsibilities and monitor individual progress. Ensure alignment of all work products with task order objectives, client expectations, and Army audit readiness standards. Provide coaching, mentoring, and technical guidance to team members to ensure high-quality deliverables and continued task momentum. Maintain availability during all designated core working hours to support client needs, team collaboration, and progress updates. Position Requirements: Bachelor's Degree in Accounting, Finance, Information Systems, or Business Management/Administration (if the individual did not receive a Bachelor's in one of these fields but received a Master's Degree in Accounting, Finance, Information Systems, Business Management/Administration, Mathematics, Statistics, Computer Science, Data Science, then the Master's may serve in place of the Bachelor's degree); one of the following active and current certifications issued by appropriate licensing authority: CPA, CIA, CISA, PMP, CGFM, CDFM, SAFe, or ITIL. Ten (10) years of experience with Federal financial management, including four (4) years of Federal accounting experience. Active minimum DoD SECRET Clearance is required. Candidate must be able to possess an interim SECRET clearance to be considered. Intermediate to advanced proficiency in the use of Microsoft Office Suites (especially Excel, PowerPoint, and Word). Well-developed and professional interpersonal skills. Ability to own work product development and demonstrate initiative and accountability for assigned task areas, effectively coordinating with team members and across various organizations. Ability to interact effectively with people at all organizational levels of the firm and client. Excellent verbal and written communication skills; detail oriented. Ability to work independently within a team environment and with a customer service focus. Strong organizational skills with ability to multi-task in a fast-paced, deadline-driven environment. Budgeted Salary for this position is between $120,000-$135,000. Why join Thompson Gray? Thompson Gray is a multi-year winner of the Huntsville/Madison County Chamber Best Places to Work, recognized for our exceptional company culture that values employees and customers alike. Competitive pay based on your qualifications Excellent benefits, including Health, Dental, Vision, Life, Short-Term and Long-Term Disability insurance, 401(k) plan with employer match Additional perks: TG Swag, Dependent Scholarship Program, Tuition Assistance for furthering education, Professional Development opportunities Generous time-off policies, including 18 days of paid time off, 10 Federal Holidays, and flexible scheduling Annual donation to the charity of your choice Regular team-building events, such as lunches, after-hours gatherings, seasonal family-friendly events, and an annual holiday party Join Thompson Gray and become part of a dynamic team committed to excellence, innovation, and community. Thompson Gray is an Equal Opportunity Employer and VEVRAA Federal Contractor. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, gender identity, sexual orientation or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability. Thompson Gray, Inc. welcomes minority and veteran applicants. #J-18808-Ljbffr

Company: The Goodstone Inn & Restaurant Reports To: General Manager Schedule: Full-Time | Flexible schedule including mornings, evenings, weekends, and holidays Goodstone Inn & Restaurant's most valuable resource is our creative and dedicated staff. The excellence of Goodstone is built through teamwork - a select group of professionals who deliver thoughtful, personalized service and unforgettable guest experiences. As the Guest Services Manager, you are responsible for overseeing all aspects of the guest experience from arrival through departure. You lead the Guest Services team, set service standards, and ensure smooth front office operations while remaining hands-on and guest-facing. This role requires strong leadership, sound judgment, and the ability to remain calm, polished, and solutions-focused in a fast-paced luxury hospitality environment. Key Responsibilities Lead, train, mentor, and manage the Guest Services team to ensure consistent adherence to exceptional service standards. Oversee daily front office operations, including reservations, check-ins, check-outs, and guest inquiries. Hire, schedule, coach, discipline, and performance-manage Guest Services team members. Maintain expert knowledge of front office systems, including Maestro. Ensure accuracy, security, and confidentiality of all guest information and financial transactions. Collaborate with Housekeeping, Culinary, Events, and Maintenance teams to ensure seamless guest experiences. Resolve guest concerns and complaints promptly, professionally, and with sound judgment. Maintain up-to-date knowledge of room rates, packages, promotions, and revenue opportunities. Support upselling initiatives and guest experience enhancements. Work with leadership to develop guest activities, events, and experience-driven offerings. Meet regularly with the General Manager and Asset Manager to review budgets, occupancy, and operational goals. Model professionalism, accountability, and service excellence at all times. Qualifications and Skills Minimum of 5 years of hospitality experience, with leadership or supervisory experience strongly preferred. Strong understanding of front office operations and guest service best practices. Experience with hotel property management systems; Maestro preferred. Excellent communication, leadership, and problem-solving skills. Ability to multitask, prioritize, and make sound decisions in a high-pressure environment. Professional demeanor with strong attention to detail. Flexible and adaptable with a proactive leadership style. Must be at least 18 years old. Ability to work evenings, weekends, and holidays as required. Work Environment Operates in a professional hospitality setting. Regular use of standard office equipment (computers, phones, printers, etc.). Must be able to work indoors and outdoors in varying weather conditions. Must adapt to frequent changes, last-minute guest needs, and shifting priorities. Must accept constructive feedback and maintain composure under pressure. Physical Requirements Ability to stand and walk for extended periods. Ability to climb stairs and lift up to 50 pounds occasionally. Frequent use of hands and arms for handling, reaching, and operating equipment. Clear verbal communication and active listening are essential. Additional Information This job description is not intended to be an exhaustive list of duties or responsibilities. Duties may change at any time to meet the business's needs. Equal Opportunity Statement Goodstone Inn & Restaurant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Goodstone Inn & Restaurant is proud to maintain a drug-free workplace. Pre-employment and ongoing screenings for alcohol and illegal drugs may be required as a condition of employment.

Our client is located in Gaithersburg and is looking to hire an Office Manager that will work 100% in the office 5 days week. The ideal candidate will be able to effectively coordinate meetings and other office events. They should be comfortable answering inbound phone calls, distributing mail to employees and handling outgoing mail. They should also possess a friendly demeanor so they can effectively interact with office visitors and interview candidates. Responsibilities Coordinate and organize office activities Oversee stock of office supplies Greet visitors at office Coordinate inbound and outbound office mail Support HR in scheduling meetings, interviews and transport Qualifications Experience with administrative and clerical work Proficiency in Microsoft Office suite Strong communication skills Strong ability to multitask Friendly and upbeat demeanor

A consulting firm for government is seeking a Senior Global Investments Strategic Advisor in Alexandria, Virginia. The role requires significant experience in foreign investment risk management and leadership skills. Ideal candidates will have a strong background in national security or economics, along with an active TS/SCI clearance. The position focuses on supporting the US Department of Defense's investment analysis priorities to protect the Defense Industrial Base. #J-18808-Ljbffr

Role: AV Manager (Autonomous Vehicle Operations Manager) The AV Manager will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Manager will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management. Key Responsibilities Lead, coordinate, and manage AV Driver/Operator teams across assigned locations. Conduct daily shift planning, scheduling, task delegation, and attendance tracking. Ensure compliance with all safety, security, and operational protocols. Train, coach, and mentor new and existing AV operators on operational procedures and program standards. Conduct performance reviews, provide feedback, and manage disciplinary actions when required. Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues. Monitor site productivity metrics and implement improvements to enhance efficiency. Respond to on-ground escalations and operational emergencies promptly. Prepare weekly operational status reports and performance summaries. Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime. Qualifications 5+ years of experience in Operations, Transportation, Logistics, Automotive, or related field. Prior experience in a managing or lead role managing teams. Strong understanding of safety protocols and compliance-driven environments. Excellent communication, leadership, and people management skills. Ability to analyze performance metrics and identify process improvement opportunities. Comfortable working in dynamic and fast-paced field settings. Valid driver's license with a clean driving record. Ability to travel between assigned cities as needed. Preferred Skills Experience working with autonomous vehicles, fleet operations, or mobility transportation programs. Knowledge of incident reporting, compliance documentation, and operational audits. Technical aptitude to understand basic AV system operations and diagnostics Work Environment On-site operations environment; may require early mornings, late evenings, weekends, or split shifts based on program schedules. Field-based work involving both indoor and outdoor environments. Significant travel required - approximately 90% of the time across locations.

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Operations Manager reports directly to the Director of Operations. The Operations Manager will direct, supervise, and schedule aspects of operations including operations crew and housekeeping while maintaining ADA compliance and working cooperatively with other departments to assure facility readiness and smooth operation of events. This role pays an annual salary of $75,000-$85,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until April 17, 2026. Responsibilities Essential Duties & Responsibilities: Oversee operating procedures that conform to corporate standards, customized to the specific needs of the facility, and consistent with the goals and objectives of the client, facility, and corporation. Plans and coordinates a variety of facility set-ups including concerts, family shows, sporting events, ice events, trade shows, conference, and banquet configurations. Oversee housekeeping contractor in all phases, including scheduling, detail projects, etc. Assist Director of Operations with facility maintenance program (CMMS). Manage subordinate supervisors who oversee employees on the changeover team. Develop and maintain working relationships with all departments, clients, employees, and guests. Ensure operational activities remain on time and within a defined budget, including recommendations for annual capital budget for long-range repairs and improvements to the facility. Oversee hiring, scheduling, payroll and training for all changeover employees. Investigate, analyze, and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and enhancements. Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings. Ensure contractual agreements are met and clients' event requirements and changes are made in a timely fashion. Act as liaison between clients and facility contractors as needed. Inspect conversions, construction, and installation progress to ensure conformance to established specifications. Oversee materials and inventory management. Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed. Other duties as assigned. Qualifications Required Experience & Qualifications: Bachelor's degree from an accredited four-year college or university, and three (3+) years related experience in the public assembly industry (stadiums, arenas, and/or convention centers). Minimum of 3-5 years' experience managing and training a team. Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility. Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service. Highly trained in conflict management and business negotiation processes. Strong budget development and oversight skills. Proficient in all Microsoft Office skills, including Word, Excel, PowerPoint, Outlook, etc. Ability to create and manage a collaborative and diverse workforce. Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts. Must be adaptable with the ability to work under pressure to meet deadlines. Ability to work non-traditional hours including nights, weekends, and holidays. Be licensed and insured to operate a motor vehicle in the United States. Preferred Qualifications Operate equipment such as light trucks, pallet jacks, forklifts, boom lifts, scrubbing machines and/or Zamboni. Possess a demonstrated knowledge of ice making and maintaining principles. Ability to read and comprehend blueprints, drawings, and other related materials. Working Conditions: Minimal Travel ( Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. Working from various heights. Extensive time spent with moderate to loud noises. Frequent bending, lifting 75 pounds, sitting, exposure to multiple external elements, extensive walking through the building.

Mad Science of DC-Maryland-Virginia In-Person | Silver Spring, MD $80,000-$95,000 + Benefits About Us Mad Science of DC-Maryland-Virginia delivers hands-on science programs to 100+ schools, 20,000+ students, and 170+ summer camps across the region each year. Our success depends on one thing above all else: having the right instructors, in the right place, at the right time. We are hiring a senior Operations Manager to own that responsibility end-to-end. The Role This is a people-focused, execution-heavy operations role. As Operations Manager - Personnel & Staffing, you will own recruiting, hiring, staffing coverage, and instructor management across our school-year programs and summer camps. You will be the primary point of ownership for ensuring programs are fully staffed, issues are handled calmly, and instructors are supported. This role is focused on execution and people leadership, not systems redesign. What You'll Own Recruiting and hiring instructors year-round Maintaining a strong, ready staffing pipeline Staffing coverage for daily programs and peak seasons Managing call-outs, substitutions, and last-minute changes Instructor onboarding and readiness Performance conversations and people management Serving as the clear escalation point for instructor-related issues You will have real authority and ownership in this domain. What This Role Does Not Include Program or curriculum design Setting up after-school programs or summer camps Warehouse or logistics systems Redesigning operational workflows Our systems are intentionally stable. This role exists to run them well. Who This Role Is For You are likely someone who: Has managed staffing or people-heavy operations before Is comfortable making decisions under pressure Handles frequent interruptions calmly Communicates clearly and directly Values reliability, follow-through, and consistency Prefers execution over reinvention Experience in education, camps, childcare, hospitality, or multi-site operations is a plus. Why You Might Like This Role Clear ownership and authority A people-centered role with real responsibility A stable operating environment Direct impact on day-to-day success Long-term potential without pressure to constantly “rebuild” the role Benefits Health insurance Paid time off and paid holidays Employer-sponsored retirement plan Professional, supportive in-person team environment Stable, year-round full-time role in an AI-proof industry How to Apply Apply through LinkedIn with your resume and a brief note about why an execution-focused, people-operations role appeals to you.

Salary: $55,000 Catholic Charities of Baltimore, Gallagher services is seeking a Manager of Community- Based Supports to lead the development and oversight of individualized services for people with intellectual and developmental disabilities in home and supported living settings, promoting independence, inclusion, and innovative service delivery through strong partnerships with staff, families, and community partners, in alignment with Catholic Charities, NADSP, and CQL principle. The work schedule is Mon-Fri 8A-4PM with flexibility. May include evenings/weekends. Gallagher Services supports adults with intellectual and developmental disabilities in living the life of their choice. Adults are supported in living, working and being involved in the community as independently as possible. The Cornerstones of the program are Person-Centered Planning and the mission and values of Catholic Charities. JOB DUTIES & RESPONSIBILITIES: Oversees the development, implementation, and timely review of person-centered plans (PCPs) to ensure they reflect individual goals, meet regulatory standards, and remain responsive to changing needs. Monitors service effectiveness, adjust supports as necessary, and ensure services promote selfdetermination, choice, and community inclusion. Establishes and manages schedules and staffing patterns that meet individual needs while maintaining operational efficiency and required coverage. Monitors and optimizes service utilization and authorization management by analyzing trends, aligning PCPs with delivered services, and forecasting attendance; maintains at least 98% billing accuracy, achieves 95% monthly PCP-to-billing alignment, reduces service gaps and underutilization within established timeframes, and delivers monthly utilization forecasts within 5% variance to support informed staffing and operational decisions. Serves as the compliance lead for home and community-based DDA waiver services, ensuring adherence to DDA, COMAR, Medicaid Waiver, and internal policy requirements; maintains above 95% compliance on review indicators and achieves full readiness for DDA and CMS audits through timely completion of documentation and corrective actions. Ensures accurate, timely documentation of services, outcomes, attendance, and billing while overseeing 100% timely incident reporting, completing all critical investigations within required timeframes, and driving a year-over-year reduction in preventable incidents. Serves as the primary liaison for individuals, families, guardians, case managers, and community partners by providing clear, timely, and respectful communication, accurate information on service and housing options, and support in navigating available resources. Performs other duties as assigned. EDUCATION & EXPERIENCE REQUIREMENTS: Bachelor's degree in human services, Social Work, Psychology, Special Education, or related field. Three (3) years of experience in developmental disabilities services, with two (2) years in a supervisory or management role and at least one (1) year of experience with community-based support. Knowledge of Maryland DDA, Medicaid Waivers, and HCBS regulatory standards strongly preferred. Experience may be substituted for educational requirements on a 2:1 basis with the approval of the Administrator. REQUIRED SKILLS & ABILITIES: Maintains professionalism, discretion, and confidentiality while upholding ethical, person-centered, and rights-based practices. Demonstrates strong planning, organization, judgment, and problem-solving skills to manage workflow, meet deadlines, resolve conflicts, and respond effectively to high-stress or emergency situations. Provides effective leadership by engaging, motivating, supervising, and supporting staff to promote positive team dynamics and quality service delivery. Communicates clearly and respectfully verbally and in writing using person-first language and collaborating professionally with individuals, families, staff, and community partners. Ensures safe, dignified, and individualized support by monitoring risks, following protocols, and assisting with daily living needs in a respectful manner. Maintains proficiency with Microsoft Office, Outlook, Windows, and required systems such as LTSS and EVV to ensure accurate documentation, data entry, billing, and compliance. Works a flexible schedule including evenings, weekends, and on-call rotations to ensure program coverage and continuity. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: No remote or hybrid work availability based on core and essential functions of the position. Flexibility may be required to work beyond standard hours, including evenings, weekends, holidays, and on-call shifts, as needed. Remains in stationary positions for extended periods and moves about as needed to accomplish tasks, including walking, standing, and traveling between work sites as required by the role. Adjusting or moving objects up to 75lbs in all directions, which may include lifting, carrying, pushing, pulling, or repositioning items as necessary to perform job duties. Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties. Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain. Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines. Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others. Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver's license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede drivers' ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record. We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to: Health/Dental/Vision Vacation/sick/holiday pay 403(b) Retirement Plan with a discretionary employer contribution Tuition Advancement Paid Parental Leave Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise. Catholic Charities is an equal opportunity employer #CCMD23

Customer Engagement Manager Clearance: Minimum Secret clearance with ability to obtain TS/SCI Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial, federal, and state and local markets. What We Do: At our very core, we're a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions. What You'll Do: The Customer Engagement Manager is responsible for managing service levels, building customer relationships, and ensuring that user-centric design principles are integrated into service delivery. This role emphasizes proactive engagement with customers to understand requirements, assess satisfaction, and improve service performance while aligning with organizational and contractual goals. Responsibilities will include but are not limited to: Manage and develop service levels in accordance with contract/Task Order (TO) requirements. Engage with customers to capture requirements, measure satisfaction, and ensure delivery aligns with expectations. Incorporate human-centered/user-centered design principles into service delivery and improvement efforts. Track, monitor, and report on service performance metrics. Collaborate with stakeholders to ensure compliance with RFQ requirements and to enhance customer-facing services. Drive innovation in service management, ensuring alignment with organizational goals and customer needs. Provide guidance and leadership in establishing new service levels as needed. What You'll Need: Experience engaging customers to determine requirements as well as gauging customer satisfaction. Experience incorporating human-centered/user-centered design into programs of similar size and scope. ITIL Certification Secret Clearance with ability to obtain a TS/SCI Set Yourself Apart With: Demonstrated experience implementing and tracking performance of services and processes incorporating user-centered/human-centered design principles. Experience transitioning from single-variable metrics to customer-facing multi-dimensional metrics. Experience managing established service levels and developing new service levels on a contract with a large Government agency. Equal Employer/Veterans/Disabled Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources. Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.

**Responsibilities & Qualifications** **RESPONSIBILITIES** **Platform Strategy & Architecture** + Define and maintain the overall ServiceNow platform roadmap in alignment with agency strategic objectives. + Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). + Establish and enforce technical standards, patterns, and best practices for ServiceNow configuration and customization. + Ensure platform designs meet federal security, compliance, and performance requirements. **Team Leadership - Development & Administration** + Lead, mentor, and manage a cross-functional ServiceNow development and administration team (developers, admins, O&M staff). + Assign and prioritize work across platform administration, configuration, custom application development, and sustainment. + Conduct regular backlog reviews, performance check-ins, and skills development planning for team members. + Foster a culture of quality, accountability, and continuous improvement within the ServiceNow team. **Platform Administration & Operations** + Oversee day-to-day administration of the ServiceNow platform, including user and role management, configuration, and instance health. + Ensure adherence to change management, configuration management, and release management processes. + Coordinate and approve platform upgrades, patches, and hotfixes, including regression testing and communication. + Monitor platform performance, availability, and capacity; drive remediation and optimization activities. **Custom Application Development & O&M** + Lead the full application lifecycle for custom ServiceNow applications, from concept and design through development, testing, deployment, and O&M. + Ensure custom applications follow coding standards, security guidelines, and platform best practices. + Oversee defect management, enhancements, and technical debt remediation for custom apps. + Coordinate with business owners to prioritize enhancements, manage releases, and ensure ongoing application support and maintainability. **Project & Program Management** + Lead ServiceNow implementation and enhancement projects from initiation through close-out. + Develop and manage project plans, schedules, scope, budget, risks, and dependencies. + Coordinate cross-functional teams (developers, administrators, security, network, data, business owners). + Prepare and deliver status reports, briefings, and dashboards for leadership and stakeholders. + Manage vendors and integrators; oversee contract deliverables, milestones, and SLAs. **Requirements & Stakeholder Management** + Engage with business and technical stakeholders to gather, analyze, and prioritize requirements. + Translate business needs into clear user stories, acceptance criteria, and technical designs for both platform capabilities and custom applications. + Facilitate workshops, design sessions, and backlog grooming with agency stakeholders. + Serve as the primary point of contact for ServiceNow-related inquiries and decision-making. **Governance, Compliance & Security** + Ensure ServiceNow solutions adhere to federal security and privacy controls (e.g., FISMA, FedRAMP, NIST 800-53). + Support ATO-related documentation, assessments, and continuous monitoring activities. + Implement and enforce data governance, role-based access control (RBAC), and segregation of duties. + Support policy, process, and SOP development for platform usage and change management. **Delivery & Quality Assurance** + Oversee solution design reviews, code reviews, and configuration reviews for both out-of-the-box and custom solutions. + Ensure adherence to ITIL/ITSM processes and agency-specific governance frameworks. + Establish and monitor KPIs, SLAs, and OLAs for platform performance, support, and application health. + Drive continuous improvement, backlog prioritization, and release planning. **Operations & Platform Management** + Coordinate upgrade planning, regression testing, and release management for the ServiceNow platform. + Work closely with operations teams to ensure platform stability, availability, and scalability. + Troubleshoot complex platform issues, facilitating root cause analysis and long-term fixes. + Maintain documentation including architecture diagrams, data flows, and configuration standards. **REQUIRED QUALIFICATIONS** + Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience). + 10+ years of experience in IT project management and/or solution delivery. + 6+ years of hands-on experience working with ServiceNow in an enterprise environment. + 4+ years in a technical architecture or lead role on the ServiceNow platform. + 4+ years of experience leading development and/or administration teams supporting ServiceNow or similar platforms. **Technical Skills** + Strong understanding of ServiceNow architecture, data model, and core platform capabilities. + Experience with major ServiceNow modules (e.g., ITSM plus at least one of ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). + Proficiency in ServiceNow configuration, workflows, business rules, catalog items, and integrations (REST/SOAP, MID Server). + Experience managing custom ServiceNow application development and O&M, including scripting (e.g., JavaScript, Glide). + Experience with CI/CD pipelines, update sets, and ServiceNow release management. + Familiarity with modern integration patterns (APIs, web services, message queues) and common federal infrastructure environments. **Project Management & Methodologies** + Demonstrated experience leading medium-to-large IT projects or programs in a structured PM environment. + Working knowledge of Agile (Scrum/Kanban) and hybrid delivery models. + Experience defining scope, managing risks/issues, and delivering within schedule and budget constraints. **Federal & Compliance** + Experience working in a U.S. federal government or public sector environment. + Familiarity with federal security frameworks and controls (e.g., FISMA, FedRAMP, NIST 800-53). + Ability to work within change control, configuration management, and governance board **PREFERRED QUALIFICATIONS** **Certifications - ServiceNow & Technical** + ServiceNow Certified System Administrator (CSA). + One or more advanced ServiceNow certifications, such as: + Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD, CSM, SecOps, or IRM. + Certified Technical Architect or equivalent advanced certifications. + ITIL Foundation or higher (ITIL 4 preferred). + PMP, PRINCE2, or Agile certifications (e.g., Scrum Master, SAFe). **Deeper Federal & Security Experience** + Experience supporting systems through the federal ATO process. + Familiarity with CMMC, TIC, Zero Trust architectures, and other federal cybersecurity initiatives. + Experience in multi-tenant or shared services environments serving multiple bureaus/offices. **Advanced Platform & Integration Skills** + Experience with ServiceNow CMDB strategy and discovery in complex, distributed environments. + Background in implementing Event Management, Service Mapping, and/or Automation (Orchestration/Flow Designer). + Experience with reporting/dashboards, performance analytics, and data visualization for leadership. + Exposure to related technologies (e.g., Splunk, AWS/Azure, identity and access management tools). **Leadership & Business** + Experience leading cross-functional teams including federal staff, contractors, and vendor resources. + Background in business case development, ROI analysis, and roadmap prioritization. + Prior experience standing up or maturing a ServiceNow Center of Excellence (CoE) or platform governance body. **Overview** We are seeking a highly motivated and experienced ServiceNow Team Project Manager/Architect to join our team supporting the NOAA SBITS Contract in Silver Spring, MD. Through the SBITS contract, TekSynap provides a Service Desk, Infrastructure Management, Security Support Services, IT Inventory Services, SharePoint Support, Service Now Development and United Messaging Services. The ServiceNow Platform Project Manager / Architect is responsible for leading the planning, design, delivery, and governance of the ServiceNow platform in a federal environment. This role combines hands-on technical architecture with end-to-end project/program management and team leadership. The manager will lead a blended development and administration team, responsible for administering the platform and delivering full lifecycle development, operations, and maintenance (O&M) for custom ServiceNow applications. The position ensures that ServiceNow solutions are secure, compliant, scalable, and aligned with federal agency mission and IT strategy. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Candidates must reside in one of our approved hiring states within the United States. + Type of environment: Remote + Noise level: (Low, Medium, High) + Work schedule: Schedule is day shift Monday - Friday. Candidate must work EST hours. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: Less than 10% **List of Approved States:** AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, D.C, WV, WI, WY. **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** US Citizenship NOAA Public Trust Eligible **WAGE INFORMATION** Target salary range: $103,000-$135,000 yearly . The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.remote #telework #linkedin \#LI-Remote (turn font to white) **Job Locations** _US_ **ID** _2025-8680_ **Category** _Information Technology_ **Type** _Regular Full-Time_

Job Description The Role: Dental Dreams in Reisterstown, MD seeks a motivated Office Manager professional with managerial dental practice experience. This position will focus on achieving operational goals, managing employee relations, and patient relations. The scope of the role is to assist and cover the front desk staff, fulfill the scheduling requirements and provide the necessary support to the Dental Assistants and Dentists. Who Are We: Dental Dreams is a dynamic, growing company with offices in Illinois, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. More than 94% of Dental Dreams' patients say they recommend us to family and friends. Benefits: Competitive compensation Benefits package includes: Medical & Vision Insurance Free dental treatment at our locations PTO 401K We pride ourselves on observing all CDC and industry guidelines. We have also secured the recommended PPE and have protocols to safeguard our patients and staff. Responsibilities: Supervise all front and back-office staff; and cover those roles if necessary. Have a patient-centric disposition and foster a culture of service Hiring & training of support staff, performance management & annual reviews Accurately verify dental benefits and check-in/out processes Assist with presenting and/or explaining treatment plans Collect payments, co-payments, and deductibles Overseeing patient scheduling per goals Create insurance claims and submit pre-authorizations to insurance companies on a timely basis Pull patient charts for future appointments when necessary Other duties as assigned Qualifications: Required: Managerial and Dental Assistant experience Possesses a track record for providing outstanding customer service Must be able to work in a fast-paced, hands-on environment Preferred: Dental practice management experience Bilingual Knowledge in ADP Workforce, Dentrix, and/or Eaglesoft KOS Services LLC / Dental Dreams is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.