Customer Experience Team Leader
Team Manager Job 35 miles from Brookhaven
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Pay: $22 - $22.75 / hour
we are a food market where you make the difference
At Wegmans, we're on a mission to help people live healthier, better lives through exceptional food. So, when you bring your authentic self and your passion for people to Wegmans, you're joining a team of difference-makers. Our promise to our customers is simple: Every Day You Get Our Best. And because it all starts with you, we'll make sure you have the support you need to grow personally, express your individuality, and create change in your community.
how you'll make the difference
Bring your passion for people, and we'll give you the resources you need to enhance your leadership skills and grow your career! Joining Wegmans as a Team Leader puts you right at the center of a people-first, dynamic environment that's always moving, growing, and innovating. Through one-on-one mentoring and participation in developmental events, you'll gain a deep understanding of our operations and business measures along with the values that set us apart. You'll find so many opportunities to grow in various areas of the store, including our Service, Merchandising, Perishable, and Culinary departments.
what will you do?
Manage employee performance and growth by providing resources, training, feedback, and development opportunities
Provide incredible customer service to both customers and your team of employees
Help solve operational challenges while maintaining open communication with managers
Coordinate activities and prioritize tasks to ensure your team runs efficiently
Required Qualifications
1 or more years of work experience or a college degree
Computer Skills
Preferred Qualifications
Experience leading a team
Enthusiasm for and knowledge of relevant products
Ability to quickly learn and adapt to new situations and subject matters
At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.
Whether through premium pay for working overtime, on Sundays or on recognized holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone.
And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department.
Comprehensive benefits*
Paid time off (PTO) to help you balance your personal and work life
Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
Health care benefits that provide a high level of coverage at a low cost to you
Retirement plan with both a profit-sharing and 401(k) match
A generous scholarship program to help employees meet their educational goals
LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Exclusive discounts on electronics, entertainment, gym memberships, travel and more!
And more!
***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.
For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
Front End Manager - Balducci's Westport, CT
Team Manager Job 35 miles from Brookhaven
Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End Clerks, Courtesy Clerks, Customer Service Clerks, Head Clerks, Bookkeepers and all other Front End Management. Oversees the completion of daily cash, balancing, reconciliation and payroll reports, while supporting store sales and overall operating plan.
DUTIES ANDRESPONSIBILITIES:
Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Company's philosophy of personalized service.
Provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques. Serve as overflow cashier as necessary.
Directs and supervises front end activities including: monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise. Ensure front end is operational and that it projects a positive image.
Handles and is accountable for cash flow and controls including: safe transactions, issues and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures. Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other emergencies.
Assists with the interviewing and hiring of front end and courtesy clerks. Trains front end management, front end and courtesy clerks and monitors their compliance. Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.
Responsible for achievement of budget goals for labor, cash variation, check expense and supplies.
Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety.
Enforces dress and grooming standards for all employees.
Responsible for compliance to company policies, procedures and applications in the Front End.
Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
Other necessary and required duties as directed or required.
PHYSICAL AND GENERAL REQUIREMENTS:
Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure.
Ability to deal with the public and project a positive image.
Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
Ability to stand or walk for long periods of time. Ability to move quickly.
Ability to operate and troubleshoot PCs and check stand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.
Knowledge of interviewing techniques, basic employment law, computer software and the analytical ability to handle administrative details such as planning and scheduling.
Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions.
A good understanding of Company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activity.
Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
Ability to present a positive image to the public.
Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
Knowledge of basic mathematics and weights and measures.
WORK ENVIRONMENT:
Working conditions consist of a temperature controlled store environment. Occasional exposure to outdoor environment with varying temperatures.
Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.
Albertsons Companies EOE
Clinical Team Manager (RN, Registered Nurse, Nurse Manager) - HomeCare
Team Manager Job 32 miles from Brookhaven
Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Monday thru Friday 8am to 4:30pm with 1 major and 2 minor holidays per year and 2-4 weekends per year to cover for weekend manager PTO
Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as a Clinical Team Manager.
As part of a person centered care model, this role will assist in management of daily operations of an interdisciplinary care team. This role will ensure the delivery of outcome based, cost effective care by utilizing metric-driven decisions. The primary purpose of this role is to manage, develop and mentor clinical staff. This role will collaborate with all team members to achieve exceptional outcomes.
In general, most of the time will be spent in the following activities:
-Identifies and facilitates professional development needs and competency of staff through home visits with staff to supervise and evaluate clinical performance; identifies and follows through with development plan
-Maintains compliance with regulatory agency policies and procedures by providing staff guidance in making clinical and case management decisions that are cost effective and focused on clinical outcomes
-Accountable for team performance in achieving desired clinical and operational performance Measures
-Utilizes clinical software to identify opportunities for education, most appropriate utilization of services, oversee clinical progression of patients and trend team outcomes and performance.
-Assures that clinical and functional outcomes are achieved at the highest level possible
-Resolves patient care problems collaboratively with internal/external customers - collaborates with peers across the regions
-Oversees the daily assignments for clinical and clerical staff based on client needs and staff competency to maintain team productivity standards; LEAN Daily Management process (Visual Boards)
Ensures timeliness of SOCs and timeliness of adjunct service delivery
-Determines staffing needs and coordinates hiring to meet service demands for assigned geographic areas
-Hires, trains, coaches and evaluates staff. This role is also responsible for completion of personnel evaluations according to agency timelines.
-Reviews and analyzes team and patient metrics to consistent with agency initiatives.
-Participates in preceptor programs
-Anticipates customer needs and responds quickly, accurately and pleasantly
Qualifications
NURSING:
Licensure: A registered nurse with a license to practice in the State of Connecticut
Education: According to current state requirements
Experience: According to current state licensure regulations. OASIS and chronic care management certification required.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Direct Support Supervisor
Team Manager Job 42 miles from Brookhaven
Base Salary $49,192 Plus More For Experience! If making a positive impact in the lives of others is a constant on your to-do list -- you'll LOVE working with a team that puts people first.
We're looking for a Direct Support Supervisor to join our team!
By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to enjoy a full life.
As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities and appointments, and maintaining detailed records for the individuals served.
Who will love this job:
A leader and a coach - who cares about the success of your team and the individuals they serve
A trusted ally - your sound judgment inspires confidence in others, helping them move towards and accomplish team goals
A collaborator - you naturally draw people together while remaining calm and focused even in emotionally charged situations
A skilled planner - you are adept at finding the best route moving forward while encouraging others to keep their eyes on the positive
What you'll do:
Facilitate the integration of individuals into the community by accompanying them to recreational and social activities
Monitor the comfort and safety of individuals by ensuring the living environments and program activities are in compliance with safety and regulatory requirements
Intervene when aggressive and/or inappropriate behavior occurs to implement behavior plans and strategies
Provide on-call support to staff during emergencies and locate staff to fill shifts when necessary
Schedule: Generally Monday-Friday Day Hours/Some Nights/Some Weekends/Some On Call Responsibilities
Commitment to Inclusion, Diversity, Equity and Belonging:
At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.
Ideally you have:
A passion to serve others
Strong attention to detail and an even stronger desire to serve others in a team environment
A love of operations and creating seamless, efficient environments
Excellent time management skills and the ability to juggle multiple responsibilities while communicating honestly about your timelines, challenges and questions.
Ability to adapt as needed in a growing environment
Associate's Degree in a related field
One year experience in a related field
Certification in CPR or willingness to obtain
Certification in medication administration or willingness to obtain
Extras we think you'll love:
Daily Pay
Health Insurance
Competitive Pay
Professional & Personal Development Opportunities
Tuition Reimbursement
Paid Time Off (you earn it from day 1!)
Office Manager
Team Manager Job 40 miles from Brookhaven
The Company:
Friedman Vartolo LLP is a rapidly growing New York based real estate and default services law firm with 250+ employees across six states. The firm prides itself not solely on its superior legal product, but also on its innovative approach to business and problem solving. We offer a fresh, fast-paced energy, with a startup vibe.
The Position:
Friedman Vartolo LLP is seeking a skilled Office Manager to oversee daily mailroom operations, including managing the automated mail program, distributing workloads, and ensuring timely delivery of outgoing mail. The ideal candidate will supervise document production, maintain office supplies, and ensure the proper maintenance of office equipment. Strong communication skills are essential for liaising with building management, vendors, and assisting with social event coordination. Additionally, the Office Manager will identify process improvements, manage office errands, maintain a clean environment, and support the performance management of direct reports. This role is perfect for someone who thrives in a fast-paced, collaborative environment.
Key Responsibilities:
Oversee daily mail operations, including but not limited to managing automated mail program, ensuring appropriate workload distribution, and overseeing timely delivery of outgoing mail.
Supervise document printing, production, and preparation, assisting team when needed.
Maintain and timely management of supply inventory of the office, kitchen, and mailroom. Ensure proper maintenance of office equipment/appliances.
Assist with communication with building management in all offices regarding simple inquires and acting as liaison for complex issues.
Communicate with vendors regarding supplies and services; ensure accurate and timely correspondence.
Identify and implement process improvements for mail handling and office services to enhance efficiency.
Manage and perform errands as needed, including the delivery of documents and other office-related tasks.
Assist in coordination of social events with administrative departments.
Responsible for ensuring office is maintained to the highest degree of order and cleanliness.
Participate in performance management of direct reports; including but not limited to performance reviews, coaching, and development.
Requirements:
Minimum of four years of experience in office management or a similar role, with a strong background in mail room operations.
Proven ability to manage multiple tasks, prioritize effectively, and maintain high organizational standards.
Advanced computer skills; familiarity with mail processing systems and office software.
Excellent verbal and written communication skills; ability to interact professionally with staff and vendors.
Excels at working in a fast-paced environment.
Proficient in streamlining workflow processes
Experience people leader, managing remote staff a plus.
Willing to travel as needed to alternate office locations.
Capable of lifting heavy items and managing materials up to 50 pounds.
Flexible, adaptable, and accountable with a proactive approach to problem-solving and process improvement.
Compensation/Benefits
We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement.
ADA Compliance
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at ******************************* to request an accommodations.
Location
Garden City, office
Customer Service Lead - Rug Division
Team Manager Job 35 miles from Brookhaven
🕒 Job Type: Full-time
Are you passionate about luxury home textiles/rugs and exceptional customer service? Rosemary Hallgarten LLC, is seeking a Customer Service Lead for our Rug Division!
As a leader in handmade, high-end home textiles, Rosemary Hallgarten is dedicated to offering the interior design community exquisite, custom luxury textiles while preserving the artistry of skilled artisans worldwide. We are looking for an experienced customer service professional to elevate our rug division.
Key Responsibilities:
✅ Generate quotes for custom rugs, fabric, and accessory orders
✅ Input new custom orders into our ERP system
✅ Develop and maintain strong relationships with showroom partners
✅ Act as the primary contact for inquiries about rug measures, installations, and templates
✅ Review and approve all rug images before shipment from the mill
What We're Looking For:
✔️ 3+ years of proven customer service experience in custom rugs
✔️ Highly organized and detail-oriented with the ability to manage multiple projects
✔️ Self-motivated with outstanding communication and problem-solving skills
✔️ Strong prioritization skills and a passion for learning
✔️ Experience with an ERP system is a plus
Benefits:
🌟 Competitive salary
🌟 Health, dental, and vision insurance
🌟 401(k) with company match
🌟 Paid time off (PTO)
Join our dynamic, fast-growing team and be part of an organization that values passion, authenticity, and innovation. Apply today
Claims Manager
Team Manager Job 36 miles from Brookhaven
Brighton Health Plan Solutions
Westbury, NY
Hybrid
Full Time
About The Role
The Claims Manager provides coaching, mentoring and training of Claims Examiners while promoting quality results. The manager is responsible for identifying opportunities for enhancements and changes to workflows to increase effectiveness and productivity of the team. Provides on-going feedback to the team and identifies areas for improvement and growth. Must be able to make independent decisions, prioritize workload effectively and collaborate with other internal departments to assist in meeting our corporate goals.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Primary Responsibilities
Effectively manage remote teams, promoting strong leadership and employee engagement.
Provide comprehensive support for claims, appeals, internal departments, vendors, and customers.
Daily workload distribution and monitoring for timely resolution.
Conduct training for new hires, vendors, and existing staff.
Handle escalated issues and process high-value claims and adjustments.
Identify process improvement opportunities and establish supporting workflows.
Review and ensure quality of claims and logic changes in Impact.
Support Customer Service, Client Services, and respond to inquiries.
Coach employees to exceed quality and productivity standards, addressing performance issues.
Conduct audits and manage payroll, schedules, and time off requests.
Document and address performance concerns, conducting quarterly evaluations.
Regularly conduct individual and team meetings.
Essential Qualifications
5+ years in a leadership role-preferrably claims
Advanced knowledge of Microsoft Word and Excel.
5+ years of advanced claims adjudication experience including facility, professional and ancillary claims.
Excellent written and oral communication, interpersonal and negotiation skills with a demonstrated ability to prioritize tasks as required.
Strong problem solving/analysis skills.
Organizational skills; ability to effectively prioritize and multitask.
Ability to establish and maintain positive and effective work relationships with clients, coworkers, members, providers and customers.
Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances.
Bachelor's Degree preferred or comparable experience in the healthcare field.
About
At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you'll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion, and a sense of belonging at every level. Here, you'll be encouraged to bring your authentic self to work with all your unique abilities.
Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today's healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes, and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today's challenges into tomorrow's solutions.
Come be a part of the Brightest Ideas in Healthcare™.
Company Mission
Transform the health plan experience - how health care is accessed and delivered - by bringing outstanding products and services to our partners.
Company Vision
Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways.
DEI Purpose Statement
At BHPS, we encourage all team members to bring your authentic selves to work with all your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing, and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level.
*We are an Equal Opportunity Employer
Annual Salary Range: $85,000 - $95,000
The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity.
Panera Team Manager
Team Manager Job 36 miles from Brookhaven
Department: Operations
Status: Non-Exempt
Reports To: General Manager
Team Manager - Panera
What We Do
At Applegreen, we
Refresh Travelers on their Journey
.
Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne s, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.
Our Core Values
Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.
Our customers and communities are at the
heart
of everything we do.
We value and develop our
people
.
We are driven by
pace
, passion and performance.
We seek opportunities and embrace
change
.
Benefits
Flexible Schedules
Medical/Dental/Vision Insurance
Paid Time Off
40(k) with Company Match
Earned Wage Access Pay on Demand
Education Assistance
Employee Referral Bonus
Meal Discount During Shift
Pet Insurance
What You ll Do
Panera Team Managers make every shift shine by building a culture of Warmth, Belonging, Growth and Trust!
You are key to the success of your bakery-cafe. You handle a wide range of responsibilities, all to ensure that both customers and associates have a great experience. Our Team Managers ensure that every shift is a great one by developing our people, managing team performance, and building the warm, inclusive, authentic Panera team culture. As part of your bakery-cafe s management team, you report directly to the General Manager or Operating Partner. Each Team Manager oversees a different part of the bakery-cafe, from food cost management to drive-thru, delivery, or catering operations where applicable
You will be responsible for leading shifts by ensuring team members provide exceptional customer service, thoroughly complete their job duties, and follow all brand standards & food safety requirements. This position is charged with assisting to train newly hired team members and monitoring for compliance with cash handling policies and procedures.
Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
Stock, clean, and sanitize workstation and equipment.
Actively cross-sell and up-sell products.
Maintain a solid knowledge of products and services available in the plaza.
Follow required brand standards, food safety requirements, as well as all company policies and procedures.
Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
Execute a variety of other tasks as assigned.
Essential Experience & Skills
Cash handling and customer service experience required.
Shift supervisor or leadership experience preferred.
Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
Requirements
Able to stand and walk for an extended period of time.
Frequently bend, twist, lift and carry at least 40 pounds.
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
Available to work a flexible schedule including days, nights, weekends, and holidays.
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.
Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and
Call Center Supervisor
Team Manager Job 42 miles from Brookhaven
Under the supervision of the Chief Operating Officer oversees day-to-day operations for Addabbo's call center. Coordinates administrative functions for the call center and serves as a surrogate Operator when needed.
RESPONSIBILITIES:
1. The Call Center Supervisor serves as a key team member working with the Chief Operation Officer to provide excellent customer service for the Speedy and Courteous processing of Addabbo's incoming telephone calls( internal and external)
2. Serves as a liaison between the health center and the clinic patients. In particular addresses patient complaints and concerns, regarding telephone issues, referring patients to the appropriate departments as necessary.
3. Investigates calls flow, and waiting times to ensure that the patient experience operates smoothly.
4. Coordinates appointment reminders calls.
5. Monitors administrative compliance regarding all policies and procedures to ensure that the call center staff operates according to the organizations regulations and guidelines.
6. Provides thorough orientation for new operators and continual training for existing operators regarding their job function.
7. Prepare and issue work schedules, deadlines, and duty assignments for the call center staff.
8. Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
9. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
10. Evaluates the performance of the operators and prepares performance reviews for the Chief Operating Officer for final approval.
11. Conducts regular monthly meetings of the call center personnel to review policy and procedure, promote team work and address all employee suggestions and concerns.
12. Coordinate activities with other supervisory personnel or with other work units or departments.
13. Reports immediately to the Chief Operating Officer about unresolved operational problems when help is needed. Also reports on the general functioning of the call center.
14. Supports the medical personnel to implement the redesign model of health care service delivery.
15. Monitors department supplies and handles all requests for new supplies when necessary.
16. Every two weeks, prepares time cards for administrative call center staff under his/her supervision for the Payroll Department.
17. Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
18. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
19. Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
20. May be required to perform other duties as assigned or when necessary. If such work becomes a permanent and regular part of the job, a new description will be prepared
MINIMUM QUALIFICATIONS:
• Bachelor's degree from an accredited college or university with a major in Communications, office Management/Administration, Customer service Management or related field
• Minimum of Three (3) years of recent Telephone operator/Customer service experience
• Minimum of one(1) year supervisor experience
• Proficient in Microsoft Word and Excel.
• Excellent customer service/communication skills and attention to details.
• Ability to effectively manage a team of workers and work with a diverse group of people.
• Strong-interpersonal and communication skills.
• Solid organizational skills and an ability to oversee multiple projects effectively and efficiently.
• Creative problem solving, facilitation, collaboration and coordination skills.
Clinical Team Manager
Team Manager Job 42 miles from Brookhaven
Connecticut Orthopaedics has been named as the #1 Physician Practice in Orthopaedics in Connecticut, as well as ranking in the Top 3 for Surgical Care and the Top 5 for Overall Physician Practices across the state by Castle Connolly.
Interested in growing your career while making an impact in the lives of patients each and every day?
Connecticut Orthopaedics is looking for a full-time Clinical Team Manager to join our exceptional care team. By joining our team, you will become an integral part of the largest private orthopaedic practice in New England offering a competitive salary, excellent work-life balance, and exceptional career growth opportunities!
Job Summary:
The Clinical Team Manager will oversee and manage a group of Medical Assistants and Medical Secretaries supporting the clinical and surgical administrative needs of physicians. This position will be tasked with working with physicians, ancillary support staff and peers to monitor, modify, and deploy workflows that return positive results.
Essential Responsibilities:
Management of Medical Assistants and Medical Secretaries
Manage annual reviews and timecards of Medical Assistants and Medical Secretaries
Assist Operations Coordinator with scheduling
Participate in initial and ongoing training in collaboration with Training and Education Specialist
Review provider team administrative functions to identify efficiencies/deficiencies to encourage or modify workflows
Support and assist provider Medical Assistants and Medical Secretaries in problem solving
Create and implement provider schedule templates
Electronic Health Record Super User
Support and promote company culture and initiatives
Review monthly benchmark reporting with Director of Clinical Operations to identify where support maybe needed
Skills and Abilities:
Excellent communication skills
Exceptional EMR and related applications (Phreesia, OBERD, Updox, Ambra) knowledge. EPIC preferred a plus.
Ability to be creative and resourceful with scheduling
Have an in-depth understanding of the clinical operations
Strategic & critical thinking
Excellent computer skills
Experience/Educational requirements:
EDUCATION: High school graduate or GED is required; Bachelor's in healthcare, management, or related field is preferred.
EXPERIENCE: Management experience preferred, EHR super user
Dental Office Manager
Team Manager Job 32 miles from Brookhaven
Office Manager
“Open Up” to A Whole New Dental Experience
Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.
Wondering how this shapes your job experience?
We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.
Smiling from Open to Close
Responsibilities
Skills Required to Make a Great “Impression” on Our Team
Motivated and proficient at problem-solving so that office revenue goals are met by managing tasks such as scheduling, staff productivity, and expenses
Exhibit flexibility and adaptability to form great relationships with our team
Be a leader, guiding our team to success in a fast-paced and energetic work atmosphere
Supervise and communicate proficiently to ensure efficiency within practice while also maintaining our values and good morale, showing our patients who we truly are
Strong dedication to accurately completing administrative functions such as financial review, compliance standards, and end of the day reporting
Qualifications
So How Can You “Fill” This Role?
Bachelor's degree in a related field OR 4 years of related experience
Servant Leadership: Partnership and collaboration with team and Providers
Recruit and develop team
Manage schedule to optimize production
Prior clinical experience with implants preferred
3-5 years' prior management experience
“Brace” Yourself… It only Gets Better
Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
Comprehensive benefits package, including 401k
Constant opportunities for career growth and continuing education
An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients
Ready to Come “Bond” With Our Team?
Our team is ready to welcome the perfect candidate with arms (and mouths) wide open! We're constantly growing and want you to join our practice. Stop searching for jobs- apply today and start your career.
If you are professional and organized yet outgoing, adaptable, and energetic, you'll fit right in.
Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. Relatable? Then there's a spot for you at our practice. We're excited to hear from you!
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.
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Guest Services Mgr
Team Manager Job 40 miles from Brookhaven
A landmark of gracious hospitality and first-class service on Long Island, New York, the elegant and historic Garden City Hotel welcomes guests into spacious and luxurious guest rooms and suites, and delights with an array of new dining experiences, including Red Salt Room by David Burke.
The Garden City Hotel enjoys a longstanding tradition of hosting many of Long Island's most magnificent weddings and celebrations. From festive engagement parties to gala wedding receptions (and every celebration in between), we deliver flawless service with attention to detail and exceptional dining for a magical day. As the recipient of some of the industry's most coveted bridal awards, we know what it takes to create an event that our guests' treasure.
We are looking for Hospitality Professionals to help us reinforce the standards that historically make us one of the best in the business. We are looking for a self-motivated and experienced Hotel Guest Services Manager who will assist us in continuing to provide the excellent level of service for which The Garden City Hotel is known.
A Guest Service Manager is responsible for overseeing Guest Services, Concierge, Valet Parking and Front Service staff to ensure customer satisfaction, quality service, compliance with company policies and procedures while meeting/exceeding financial goals. In this role a Guest Service Manager is responsible for providing excellent service oversight to our guests while maximizing room revenue and productivity.
Responsibilities include, but are not limited to:
This position reports to our Director of Front Office.
Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.
Comply with all safety standards to encourage safe and efficient hotel operations
Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach and counsel all Front Office personnel according to hotel standards.
Develop team members and ensure training of Front Office personnel.
Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments.
Daily walk around of the house to ensure cleanliness standards are being met while noise pollution is under control.
Monitor oversold dates to ensure the maximization of room's revenue.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
Monitor and ensure compliance with SOP's in Rooms and Loss Prevention.
Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
Monitor labor expenses through schedule approval process and ensure budgeted productivity.
Work closely with Rooms Division including Housekeeping, Engineering, Security, and Valet to ensure efficient and effective operations and to continuously improve service.
Requirements:
Must have Hotel Front Office management experience.
Must be proficient with OPERA PMS
This position requires flexibility with scheduling on all shifts including overnights, weekends and holidays.
Benefits:
Group Health Insurance Plans (Medical, Dental, Vision)
Company Paid Life Insurance
Long Term Disability
401k Retirement Savings Plan
Paid Vacation Days and Paid PTO Days
Aflac Supplemental Short Term Disability, Accident Advantage and Cancer Care Plans
You must provide a resume detailing your work history to be considered.
EOE/M/F/D/V
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Job Type: Full-time
Office Manager Dental Office
Team Manager Job 40 miles from Brookhaven
Dental Office Manager
Love making people smile? Join Diamond Braces as office manager and enjoy exciting GROWTH opportunities, Medical, Dental, Vision, 401K Match and PTO and supportive TEAM dedicated to creating world-class SMILES. Ready to turn smiles into your career? Let's meet!
Why Diamond Braces?
At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges. As part of our team, you'll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients' lives.
Benefits:
Health, Dental, and Vision
PTO
401(k) with company match
Discounted orthodontic care for you and your family
Ample growth & advancement opportunities
Convenient office locations
Essential Functions:
Team Management: Lead and manage the office team, ensuring smooth operations and fostering a positive work environment. Provide guidance, support, and motivation to team members.
Training and Development: Oversee the training and development of staff, ensuring they have the skills and knowledge necessary to perform their roles effectively.
Recruiting: Participate in the recruitment process, from interviewing potential candidates to making hiring decisions, ensuring the office is staffed with qualified and motivated individuals.
Compliance and Regulations: Ensure the office complies with all relevant laws, regulations, and company policies, maintaining a high standard of practice.
Patient Relations: Manage patient relations, addressing concerns and ensuring a high level of customer service is provided at all times.
Financial Management: Oversee office budgets, billing, and financial reporting, ensuring financial goals are met.
Inventory and Supplies: Manage the inventory of office and dental supplies, ensuring the office is fully stocked and operational at all times.
Scheduling and Workflow Management: Optimize office scheduling and workflow to ensure maximum efficiency and patient satisfaction.
Maintain Accurate Records: Ensure all patient and office records are maintained accurately and securely, in compliance with legal and regulatory requirements.
Stay Flexible: Be ready to handle additional tasks as required, adapting to the dynamic needs of the practice.
Preferred Qualifications:
Experience in office management, preferably in a dental or healthcare setting.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in office management software and technology.
Understanding of compliance and regulatory requirements in a healthcare setting.
Commitment to continuous learning and professional development.
Who We Are:
At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service-the 'AAA Experience.' We're committed to making every smile count, and we live by our “No Smile Left Behind” philosophy.
Additional Information:
This position is full-time, and local travel between offices may be required.
Salary is based on experience, skills, and qualifications.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Pay starting 40 to 70K per annual based on experience
If you're ready to take the next step in your career and lead our team to success, apply today!
Call Center Operations Supervisor - Evening/Overnight Shifts
Team Manager Job 27 miles from Brookhaven
The Supervisor Operations Center (Call Center) is responsible for the overall maintenance and supervision of the Operations Center office, assuring that all client crew accommodations are satisfied to the proper level of the Service Level Agreement (SLA).
Essential Duties and Responsibilities:
Supervises the Operations Agents activities to ensure efficient and effective customer service
Support while assuring all hotel and transportation requests are properly acted upon.
Monitors and oversees the timely execution of various department activities including workload queues, group email accounts, and faxes to ensure effective client service support.
Establishes and maintains effective communication with client functional departments to ensure client expectations are being met.
Monitors and enforces quality expectations by reviewing, coaching and counseling Operations Agents on their phone customer service.
Assists in the development of training programs to meet ongoing client service requirements by identifying and coordinating training needs.
Engage and motivate Operations Agents.
Provide Operations Agent with statistical feedback.
Provide corrective feedback to Operations Agent as necessary.
Resolves operational issues caused by unconventional and/or complex client requirements, and evaluates overall impact of delays to actionable requests on the current day's operation.
Maintains a chronological shift log for recording key data for actionable requests which may require management resolution.
Monitors processes to improve quality results by recommending changes.
Monitors and insures completion of reports as required by API policy.
Collaborates with other department groups in order to resolve problems.
Monitors and controls departmental expenditures for ad hoc utilization due to errors, discrepancies, or other actionable challenges.
Reviews, monitors and alleviates discrepancies within API system.
Build and maintain business relationship with clients by mitigating challenges.
Other duties as assigned to assist Accommodations Plus International in achieving its operational goals and objectives.
Qualifications:
The qualifications listed below represent the credentials necessary to perform the essential duties of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Schedule and Work Hours
This is a full time, 40 hour per week position. The schedule may include holidays and weekends. Shift availablility would be for evening shifts or overnight shifts. Flexibility is encouraged.
Education and/or Experience:
For the Operations Center Supervisor job, a Bachelor's Degree (or its equivalent) preferred and two years of call center, airline operations control center, API Operations Center, or crew scheduling experience is required.
Knowledge/Skills/Abilities:
Customer focus, objectivity and dependability
The ability to use Careful, Measured Judgment and Decision Making; (Weighing the costs and benefits of a potential action; using discretion).
Critical Thinking Abilities; (Using logic and analysis to determine strengths and weaknesses of a variety of solutions).
Managing, Motivating, Developing, and Directing people in their work so as to best achieve common organizational goals.
Superior Communication Skills; Must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills.
Able to Identify Problems, their Sources, and their Potential Solutions while continuing to successfully conduct day-to day operations without interruption.
Strong working knowledge of one's Field or Discipline in which they find themselves engaged on a daily basis. Becoming fully aware and informed of current trends, developments, and changes in the sub-industry is critical for this.
Must be an individual who is able to build relationships between individuals and within the department.
Good Faith Compensation
This a hourly, non-exempt position. The hourly rate range for this position is $27-29/hr.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API's proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Call Center Supervisor
Team Manager Job 17 miles from Brookhaven
Supervises and coordinates activities of employees providing customer service by performing the following duties: • Maintains call distribution system. • Determines appropriate scheduling of staff based on call volume or other anticipated events.
• Monitors productivity of customer service representatives.
• Monitors calls to observe accuracy and conformity to company policies.
• Answers questions to address customer complaints.
• Performs other related duties as assigned.
Customer Experience Manager
Team Manager Job 43 miles from Brookhaven
At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation.
WHY WORK AT THE SHADE STORE
We set out to create a company culture that is enjoyable, rewarding, and where there is continuous upward mobility and growth opportunity. If you work hard, give the company your all, use good judgment, and have a positive attitude - then the sky is the limit. In return, there are numerous perks and benefits including:
* Competitive compensation
* Medical, Dental and Vision benefits
* PTO with additional 6 paid Holidays
* 401k Available and we match up to 4% of your contributions
POSITION: Customer Experience Manager
RESPONSIBILITIES:
* Provide world-class customer service by promptly and professionally handling inquiries from case creation through resolution with the intent of exceeding Customer expectations
* Create new post sale cases including conducting research of order detail and previous cases to understand full scope of problem
* Develop solution plan to address issues, including coordinating customer's time with that required and available by Production and Measure & Install departments
* Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
* Communicate final resolution back to customer via e-mail and/or phone ensuring full understanding of next steps and timeline to resolution
* Record comprehensive details of the interaction via case-tracking system to enable accurate tracking and reporting
WHAT WE ARE LOOKING FOR:
* A minimum of five years' working experience with at least 2 years' experience in a customer service-oriented role that requires interactions with customers via phone and email
* Strong Microsoft Word, PowerPoint and Excel skills
* Excellent oral and written communications skills
* Customer-facing attitude and ability to maintain professional demeanor amidst deadlines
* Proficient in managing Outlook, Salesforce, Phone Systems/Technology and Microsoft applications
THE SHADE STORE offer is contingent upon:
* Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date
The base salary range for this role is $60k-$65k, commensurate with experience
The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Experience Team Leader
Team Manager Job 35 miles from Brookhaven
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Pay: $22 - $22.75 / hour
EARN A BONUS UP TO $1,500! Hiring immediately!
We're looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture
Required Qualifications
Customer service experience, preferably in a food service, grocery or retail setting
Proven ability to multi-task and handle interruptions in a fast-paced environment
Computer skills
Preferred Qualifications
Experience leading a team
Ability to quickly learn and adapt to new situations and subject matters
At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.
Whether through premium pay for working overtime, on Sundays or on recognized holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone.
And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department.
Comprehensive benefits*
Paid time off (PTO) to help you balance your personal and work life
Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
Health care benefits that provide a high level of coverage at a low cost to you
Retirement plan with both a profit-sharing and 401(k) match
A generous scholarship program to help employees meet their educational goals
LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Exclusive discounts on electronics, entertainment, gym memberships, travel and more!
And more!
***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.
For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
Associate Direct Support Manager
Team Manager Job 35 miles from Brookhaven
Hourly Rate: $19.46 an hour
If making a positive impact in the lives of others is always on your to-do list - you'll LOVE working with a team that puts people first.
We're looking for an Associate Direct Support Manager to join our team!
The Associate Direct Support Manager plays a key role in managing the operations of the Residential and Day Services Programs. Responsibilities include coordinating activities, documenting the progress of the people we serve, maintaining the facility, and preparing meals.
Who will love this job:
An advocate - you will stop at nothing to make sure people have the tools necessary for success and are passionate about working as an individual contributor on a team that's driving towards a common goal
A collaborator - you naturally draw people together while remaining calm and focused, even in emotionally charged situations.
A motivator - you get teams and partners excited about key initiatives
A teacher - you have a knack for explaining processes and work well with a variety of internal teams
What YOU'LL Do:
Monitor the health and safety of all the individuals served while ensuring that the living environments and program activities are in compliance with regulatory requirements.
Assist with managing the operations of residential or day Services programs, including coordinating activities, supporting individuals with all activities of daily living and scheduling staff.
Perform miscellaneous duties such as covering staff shortages, administering medications, participating in individual program planning teams.
Assist in planning and preparation of meals and snacks ensuring diet orders and kitchen sanitation procedures are followed.
Support the people served to identify and achieve the personal outcomes important to them.
Maintain detailed documentation of activities and developmental progress.
Intervene when aggressive and/or inappropriate behavior occurs, implementing behavior programs and strategies where appropriate
Maintain accurate electronic documentation, including activity records and developmental progress of people served.
Handle house petty cash and individual finances, including purchasing groceries or supplies as needed.
Oversee the maintenance of the residential facilities and transportation vehicles.
What YOU'LL Get:
Daily Pay-NEW-manage finances with a convenient way to get paid for your work every day, financial flexibility and peace of mind.
Education Assistance to further your education or develop your career
Health, Dental, Vision, Prescription options available
Professional & Personal Development Opportunities
403b Retirement Plan
Schedule: Tuesday-Friday 11a-7p, Saturday 9a-5p
Commitment to Inclusion, Diversity, Equity and Belonging:
At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.
High school diploma or equivalent.
Minimum of one year of experience working in a
related field.
Call Center Supervisor
Team Manager Job 42 miles from Brookhaven
Under the supervision of the Chief Operating Officer oversees day-to-day operations for Addabbo's call center. Coordinates administrative functions for the call center and serves as a surrogate Operator when needed.
RESPONSIBILITIES:
1. The Call Center Supervisor serves as a key team member working with the Chief Operation Officer to provide excellent customer service for the Speedy and Courteous processing of Addabbo's incoming telephone calls( internal and external)
2. Serves as a liaison between the health center and the clinic patients. In particular addresses patient complaints and concerns, regarding telephone issues, referring patients to the appropriate departments as necessary.
3. Investigates calls flow, and waiting times to ensure that the patient experience operates smoothly.
4. Coordinates appointment reminders calls.
5. Monitors administrative compliance regarding all policies and procedures to ensure that the call center staff operates according to the organizations regulations and guidelines.
6. Provides thorough orientation for new operators and continual training for existing operators regarding their job function.
7. Prepare and issue work schedules, deadlines, and duty assignments for the call center staff.
8. Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
9. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
10. Evaluates the performance of the operators and prepares performance reviews for the Chief Operating Officer for final approval.
11. Conducts regular monthly meetings of the call center personnel to review policy and procedure, promote team work and address all employee suggestions and concerns.
12. Coordinate activities with other supervisory personnel or with other work units or departments.
13. Reports immediately to the Chief Operating Officer about unresolved operational problems when help is needed. Also reports on the general functioning of the call center.
14. Supports the medical personnel to implement the redesign model of health care service delivery.
15. Monitors department supplies and handles all requests for new supplies when necessary.
16. Every two weeks, prepares time cards for administrative call center staff under his/her supervision for the Payroll Department.
17. Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
18. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
19. Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
20. May be required to perform other duties as assigned or when necessary. If such work becomes a permanent and regular part of the job, a new description will be prepared
MINIMUM QUALIFICATIONS:
* Bachelor's degree from an accredited college or university with a major in Communications, office Management/Administration, Customer service Management or related field
* Minimum of Three (3) years of recent Telephone operator/Customer service experience
* Minimum of one(1) year supervisor experience
* Proficient in Microsoft Word and Excel.
* Excellent customer service/communication skills and attention to details.
* Ability to effectively manage a team of workers and work with a diverse group of people.
* Strong-interpersonal and communication skills.
* Solid organizational skills and an ability to oversee multiple projects effectively and efficiently.
* Creative problem solving, facilitation, collaboration and coordination skills.
Clinical Team Manager
Team Manager Job 42 miles from Brookhaven
Connecticut Orthopaedics has been named as the #1 Physician Practice in Orthopaedics in Connecticut, as well as ranking in the Top 3 for Surgical Care and the Top 5 for Overall Physician Practices across the state by Castle Connolly.
Interested in growing your career while making an impact in the lives of patients each and every day?
Connecticut Orthopaedics is looking for a full-time Clinical Team Manager to join our exceptional care team. By joining our team, you will become an integral part of the largest private orthopaedic practice in New England offering a competitive salary, excellent work-life balance, and exceptional career growth opportunities!
Job Summary:
The Clinical Team Manager will oversee and manage a group of Medical Assistants and Medical Secretaries supporting the clinical and surgical administrative needs of physicians. This position will be tasked with working with physicians, ancillary support staff and peers to monitor, modify, and deploy workflows that return positive results.
Essential Responsibilities:
Management of Medical Assistants and Medical Secretaries
Manage annual reviews and timecards of Medical Assistants and Medical Secretaries
Assist Operations Coordinator with scheduling
Participate in initial and ongoing training in collaboration with Training and Education Specialist
Review provider team administrative functions to identify efficiencies/deficiencies to encourage or modify workflows
Support and assist provider Medical Assistants and Medical Secretaries in problem solving
Create and implement provider schedule templates
Electronic Health Record Super User
Support and promote company culture and initiatives
Review monthly benchmark reporting with Director of Clinical Operations to identify where support maybe needed
Skills and Abilities:
Excellent communication skills