Team Lead, Mortgage Servicing
Team manager job in Raleigh, NC
Title
Team Lead, Mortgage Servicing
Lead with Purpose - join our mission-driven Finance team and empower homeownership across North Carolina!
Are you an experienced consumer or mortgage loan servicing professional with a passion for leadership and community impact? We're looking for a dynamic individual to join our Mortgage Loan Servicing team, lead, and inspire a dedicated team.
As a leader within Mortgage Loan Servicing, you'll oversee a team responsible for managing all internally serviced Agency loans. Your leadership will guide the team in:
Customer Service
Payment Processing
Generating payoff quotes
Subordination requests
Foreclosure tracking
This role offers broad exposure to non-traditional mortgage products, helping you and your team build a diverse and well-rounded skill set in the financial services industry.
We're seeking someone who not only understands the technical side of loan servicing but also excels at coaching, mentoring, and developing talent. There is potential for career mobility based on strong job performance, into a senior level role within Mortgage Loan Servicing. If you're ready to lead with purpose in a mission-focused organization that values life-work balance, we encourage you to apply!
Make a lasting impact by providing safe, affordable housing opportunities to enhance the quality of life of North Carolinians. At NCHFA, we provide safe, affordable housing opportunities to enhance the quality of life of North Carolinians. We are a self-supporting public agency that, since its creation by the General Assembly, has financed more than 310,700 affordable homes and apartments.
Location
Hybrid allowed
Group
Finance
In-office Requirements
Occasional in office as required to meet training and business needs.
Grade Level / Salary Range
NC21 / $85,450 - $106,315
Main Objectives
1) Leverages loan servicing expertise and operational management experience to achieve departmental goals
Operational and people manager. A significant portion of time is spent performing senior level individual contributor tasks such as end of day cash balancing and quality control of loan servicing system data and reports or in a support/back-up capacity due to team members absences or training gaps.
Accountable for managing day to day operations of the team such as payment processing, customer service, bankruptcy, occupancy and foreclosure of the loan servicing team, leading operational objectives and leads team projects.
Manages direct reports using established policies and management guidance. Developing ability to delegate effectively. Acts as an advisor to the team, ensures team is meeting schedules and resolves issues.
Serves as a technical subject matter expert in loan servicing policies, procedures, and business systems to provide resolution to day-to day issues.
Implements changes to the team workflows, processes and policies with guidance from senior management.
Learns to prepare the budget of expenses for area(s) of responsibility and methods to review actual expenses to ensure proactive response to negative variances.
2) Hires, leads and develops team members to maximize productivity and support the Agency's mission
Develops foundational management skills through experience, formal training and mentoring.
Acts as a role model and is learning how to set goals and manage day-to day performance and schedules of direct reports. Seeks guidance from senior management in complex situations such as management of poor performance and staff conflict.
Provides regular coaching and feedback to direct reports and is learning how to utilize the Agency provided professional development framework. Conducts performance reviews with guidance from senior management.
Provides recommendations for decisions related to hiring, promotions, and terminations.
3) Utilizes loan servicing technical expertise and knowledge of systems and standards to maximize operational controls and mitigate risk.
Recognizes how new and updated loan servicing laws and regulations impact policies and procedures.
Makes recommendations for operational changes needed to align with the regulations.
Uses developed knowledge and understanding of commonly used industry internal and external loan servicing related business systems such as FICS (loan servicing), HOS (origination/servicing), MistrData (loan origination and control), Lien Release (electronic lien satisfaction recording), PACER (Public Access to Court Electronic Records) and County Tax and GIS (Geographical Information System) related to functions managed.
Identifies gaps in processes and makes recommendations that increase utilization of system functionality, automate manual processes or mitigate risk.
Actively coaches direct reports and frequently shares knowledge related to loan servicing standards, systems and regulations and trains others within the team.
Education & Experience
Bachelor's degree in a business-related discipline such as Business Administration, Finance or Accounting and 8+ years of loan servicing experience or experience in payment processing, consumer collections, consumer default loan servicing customer service. Supervisory experience is a plus.
Will consider an equivalent combination of relevant education and experience.
Knowledge, Skills, & Abilities
Solid experience applying advanced knowledge and understanding of loan servicing concepts, standards and regulations in a loan servicing environment
Solid experience working with automated loan servicing systems and the ability to extract and analyze loan servicing data to improve operational efficiency, data quality and to mitigate risk
Solid understanding of basic financial concepts such as budgeting, cash to deposit reconciliations and basic accounting concepts such as debits and credits
Serve as a subject matter expert to the team and the organization
Foundational people management skills, including employee development, performance evaluations and ability to motivate team
Solid understanding of loan servicing concepts and standards, as well as knowledge of industry practices and regulations, such as Consumer Financial Protection Bureau (CFPB), Fair Debt Collection laws and government ensuring entity (FHA, VA, and USDA servicing requirements that govern loan servicing processing. Ability to multi-task and lead projects
Effective leadership skills with team and with external partners
Knowledge of Excel; intermediate knowledge of Microsoft Word, Outlook and PowerPoint
Salary is commensurate with relevant education and experience
Benefits
Major Medical > Dental> Vision> Health Care FSA> Dependent Day Care FSA> Cancer> Critical Illness> Disability (long and short-term) > Voya Travel Assistance> Term Life> Accidental Death & Dismemberment> Accident> Voluntary 401k & 457> Teachers' and State Employees Retirement System (PENSION!) > Continuing Education> Professional Development> Annual Longevity Check (at service milestones)
Paid Time Off: 12 holidays + Accrued Vacation> Sick> Personal> Community Service/Parental> Personal Observance> Bereavement>FMLA> Family Illness Leave> Paid Parental Leave
Job Number
135
Closing Date
Open Until Filled
Resume
Required
Cover Letter
Required
Office Manager
Team manager job in Raleigh, NC
Job Title: Office Manager
Compensation: $70,000-80,000, could go up based on experience
Benefits: Full benefits available upon direct hire, including medical, dental, vision, and 401(k)
About the Opportunity:
Addison Group is seeking an experienced Office Manager for a direct hire opportunity with a respected oral and facial surgery practice. This is a high-impact leadership role supporting a busy clinic with multiple providers and a large support staff. The ideal candidate will bring strong operational management skills, financial acumen, and the ability to lead with confidence and empathy.
Key Responsibilities:
Oversee day-to-day operations of a busy dental/medical practice
Manage a team of 18 support staff including front office, dental assistants, and hygienists
Collaborate with three providers to ensure smooth clinic flow and patient satisfaction
Lead initiatives to scale and grow the practice
Handle financials, reporting, and practice performance metrics
Utilize ADP Workforce Now, DSN, and PowerBI for reporting and management
Foster a positive, professional, and accountable office culture
Qualifications:
Minimum 3 years of medical or dental practice management experience
Proven experience managing P&L and large teams
Proficiency in practice management systems and reporting tools (PowerBI preferred)
Strong leadership skills with the ability to navigate complex personalities
Comfortable having difficult conversations and driving performance improvements
Excellent communication, organization, and problem-solving skills
Perks:
Direct hire with full benefits
Flexible Fridays
Opportunity to work with a tenured and mission-driven team
Supportive leadership and training from senior operations staff
Addison Group is an Equal Opportunity Employer.
Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Operations Manager
Team manager job in Whitsett, NC
Pay Range: $100,000 - $115,000
Shift: 2nd Monday - Friday 2:30pm to 11:00pm EST
YOUR ROLE
Are you known for your management skills? Are you passionate about directing inbound / outbound logistics? If so, we have an opportunity that would allow you to oversee site operations, ensuring consistent high level of service, profitability and cost efficiency, while adhering to all applicable company and regulatory requirements.
WHAT ARE YOU GOING TO DO?
Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards. Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer. Manage revenue and expenses to budget constraints.
Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
Ensure directives, rules and procedures are communicated to all operations' staff. Ensure safety methods, practices and programs are implemented and maintained. Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools.
Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance and ensuring all office and warehouse equipment is properly accounted for and in safe working condition.
Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
WHAT ARE WE LOOKING FOR?
Education and Experience: High School Diploma or GED, Minimum five years related experience. Minimum three years supervisory or managerial experience; Bachelor's Degree in Transportation, Logistics or Supply Chain Management preferred or equivalent combination of work experience and education. Three years of industry experience preferred.
Credentials: Valid state issued Driver's License; Forklift Driver Certification; Other professional certifications may be required.
Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
Characteristics: Ability to allocate work assignments; Demonstrated experience in managing the financial aspects of a department; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals.
WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.
Team Leader
Team manager job in Siler City, NC
The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.
Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.
Essential Duties and Responsibilities (Min 5%)
It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:
Maintain regular and predictable attendance.
Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Deliver on our promise of Legendary Customer Service through GURA:
Greet the Customer.
Uncover Customer's Needs & Wants.
Recommend Product Solutions.
Ask to Add Value & Appreciate the Customer.
The Team Leader is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
Execute assigned basic, promotional, and seasonal merchandising activities.
Perform Opening/Closing procedures.
Transport and make deposits to bank.
Assess store conditions and assign duties.
Organize and prioritize workflow through the use of the daily planner.
Recovery of merchandise.
Participate in mandatory freight process.
Perform regular and promotional price change activities.
Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition.
Adhere to loss prevention standards and respond to any alarm calls as needed.
Communicate with Team Members on job functions, responsibilities and financial goals.
Operate cash register/computer supervising cash handling procedures.
Assist Team Members on appropriate application of policies and procedures.
Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
Operate Forklift and Baler.
Complete all documentation associated with any of the above job duties.
Obtain license or certifications as needed by the business.
May be required to perform other duties as assigned.
Required Qualifications
Experience:
Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license.
Education
: High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately.
Preferred knowledge, skills or abilities
Basic computer skills.
Ability to read, write, and count accurately.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute principle responsibilities of Team Members.
Working Conditions
Working environment is favorable, generally working inside with moderate noise.
Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
Ability to work outdoors in adverse weather conditions.
Physical Requirements
Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
Ability to occasionally lift or reach merchandise overhead.
Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift.
Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
Ability to read, write, and count accurately to complete all documentation.
Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
Ability to process information / merchandise through the point-of-sale system.
Ability to handle and be in contact with birds/poultry.
Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
Ability to successfully complete all required training.
Ability to travel as required in support of district needs.
Ability to drive or operate a vehicle for business needs.
This position is non-sedentary.
Ability to successfully complete training and certification for various business needs.
Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
Company Info
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.
Nursing Team Lead
Team manager job in Raleigh, NC
Title: Nursing Team Lead Status: Full-Time Salary: Salary to be discussed with a Bryant Staffing Solutions Recruiter. Visa Support: Not Available A dynamic pediatric healthcare team in Raleigh is seeking an experienced and motivated Nursing Team Lead. This role is essential to the coordination of patient care and the efficient flow of clinical operations. Ideal candidates are licensed RNs or LPNs with pediatric experience, a strong leadership presence, and a passion for delivering high-quality, compassionate care.
Key Responsibilities:
Monitor clinic schedules and optimize workflow to maintain clinical efficiency
Support training and onboarding of new staff; provide performance feedback
Assist in the implementation and management of electronic medical record systems
Conduct clinical audits to ensure staff development and compliance
Collaborate with leadership to support daily operations and team objectives
Uphold all regulatory standards (OSHA, CLIA, HIPAA)
Travel to additional clinic sites when necessary
Qualifications:
Current RN or LPN license in North Carolina
Minimum two years of pediatric nursing experience preferred
Strong clinical, communication, and decision-making skills
Proven ability to lead, delegate, and work both independently and within a team
High School Diploma or equivalent required; a degree in a biological, chemical, or physical science is preferred
BCLS certification required
Why Relocate to Raleigh?
Raleigh offers a vibrant mix of city and suburban life, with a lower cost of living compared to major metro areas. Enjoy outdoor activities in nearby parks and trails, a thriving food and nightlife scene, and access to renowned universities and cultural venues.
Sr. Customer Experience Manager- North America
Team manager job in Raleigh, NC
Job DescriptionDescriptionWe are looking for a Sr. Customer Experience Manager (NA) to lead the CX strategy and execution of customer experience initiatives across NA. In partnership with regional leadership teams, this role will be responsible to drive a customer-centric culture, optimize end-to-end customer experiences, and translate insights into actionable improvements. This role is based in Raleigh, NC and reports into the Senior Director Customer Experience & Continuous Improvement.
Role expectations Regional CX Strategy: In partnership with regional leadership team, development of an NA Customer Experience strategy and plan. This includes:
Setting annual regional CX targets and KPIs (eg. NPS, EOB)
Defining critical initiatives, tasks, and required OPEX to deliver against agreed CX goals
Continual performance monitoring and course correction
Inspire change across the organization
Voice of Customer: Ensure customer feedback and priorities are accessible, understood and represented in decision making across the business
In partnership with CX Analytics, define and implement customer feedback mechanisms
Analyze, evaluate and prioritize customer feedback to identify key customer trends and friction areas
Develop and manage mechanisms to share and socialize feedback internally, ensuring customers are represented in decision making and drive action and improvement
Customer improvement: Improve the end-to-end customer experience and demonstrate Align's commitment to resolving friction areas
Define regional customer improvement priorities, ensuring that every region has an agreed top 3 list the customer areas to fix
Support and run CX improvement projects to address known friction areas
Partner with regional Marketing and Commercial Excellence teams to commercialize CX and Service improvements
Implement effective mechanism to close the loop on ALL customer feedback and establish an effective resolution escalation process
Customer culture: Build an internal culture that puts the customer at the center of our thinking and decision making
In partnership with HR, develop initiatives to drive employee awareness of our customer values and develop relevant skills and capabilities
Develop and implement customer recognition programs
Lead regional internal events, including Align's annual CX Week
What we're looking for
Experience level: 10+ years of related experience in Customer Experience, Sales Operations or Marketing
Experience type: Experience in change management, x-functional program management, , customer journey mapping and design, voice of customer and data analytics, team training & development, strategy development
Skills: Project management, data analysis and insight translation, stakeholder management, communication and influence, strategic thinking
Culture / values: Team orientated, empathetic, structured, proactive, results / impact orientated
Education: Bachelors Degree required
Pay TransparencyIf provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate's pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically. For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S. Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.
General Description of All BenefitsWe are pleased to provide a general description of the benefits Align offers to full-time employees in this position. Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees:
Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment
Back-up Child/Elder Care and access to a caregiving concierge
Family Forming Benefits - Available to Employees, and their spouse or domestic partner, covered under one of Align's health plans
Breast Milk Delivery and Lactation Support Services
Employee Assistance Program
Hinge Health Virtual Physical Therapy - Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan
Employee benefits. Align offers its employees:
Short-term and long-term disability insurance in accordance with those plans.
Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans.
Flexible Spending Accounts - Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan.
401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years - 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options.
Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible).
Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure.
Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours.
11 Company-designated paid holidays throughout the year.
If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase.
To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
Manager Customer Experience
Team manager job in Raleigh, NC
We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations.
This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success.
This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands.
The starting salary for this role is $100K, commensurate with experience.
**What You'll Do:**
+ Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints
+ Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences
+ Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions
+ Identify and prioritize CX breakdowns through VOC, operational data, and field feedback
+ Act as the first point of contact for field leaders on CX-related challenges and opportunities
+ Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product
+ Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders
+ Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs
+ Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement
**What We're Looking For:**
+ Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred
+ 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams
+ Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey
+ Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles
+ Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in
+ High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike
+ Systems thinker with the ability to balance customer empathy with business impact
+ Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business
**What You'll Get:**
+ 40% off any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching.
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Customer Relationship Manager
Team manager job in Greensboro, NC
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.
Job Description
General knowledge about the entire loss mitigation process is necessary to manage a large portfolio of customers throughout the default servicing lifecycle.
The Customer Relationship Manager (CRM) position requires expertise in loan modification.
The CRM serves as a single point of contact and trusted advisor for these borrowers.
Sensitivity to the nature of a distressed customer situation and professional demeanor are important attributes to possess in communicating with customers, as well as setting expectations, about loan status and possible difficult decisions up to the final resolution.
The CRM will oversee broad set of activities that include managing a portfolio of loans in default, loan modifications, document validation, NPV modeling, second mortgage modifications, short sale/ DIL, and answer technical foreclosure questions.
In many cases, (e.g., short sale/DIL/foreclosure) the CRM will be needed to initiate and possibly facilitate connections and dialogue between the borrower and the appropriate expert who can address specific questions and situations.
The CRM will need to document notes in the customer-facing system and monitor accounts for trial payments, including lengthy repayment plans and special forbearances.
The CRMs responsibilities may also include assisting with non-customer facing activities, such as pre-validation document checking, impounding, escrow, and investor approvals.
Ability to clearly communicate the customer's current status and the steps that are required in order for us to make a Fair, Fast and Final decision.
Demonstrated ability to meet/exceed established performance metrics, such as: resolutions, quality and other various performance metrics such as answer rate and SLA adherence.
Qualifications
Need someone who has experience CSR / Call center Experience and mortgage or loan or mitigation or foreclosure or default experience
Additional Information
To know more on this position or to schedule an interview, please contact;
Jaimin Shah
************
Customer Service Manager - State Farm Agent Team Member
Team manager job in Greensboro, NC
Job DescriptionBenefits:
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Rick Babusiak - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the customer service team and daily operations.
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service representatives.
QUALIFICATIONS:
Prior management experience (required).
Leadership and organizational skills.
Communication and problem-solving abilities.
Must be currently licensed (Property/Casualty, Life/Health).
Supervisor, Ramp and Customer Services
Team manager job in Morrisville, NC
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Supports the Manager in meeting operational performance targets and monitoring the station operation budget
Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
Reviews and standardizes procedures to improve efficiency within the operation
Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
Investigates and resolves customer service issues as well as operation issues
Participates on operational conference calls, station audits and prepares various reports
Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
Maintains records such as time and attendance, personnel files and performance
Will provide guidance to the team on performance issues as well as coach and counsel employees.
As necessary, the Supervisor will work in the operation during peak or irregular periods
Qualifications
Who are we looking for?
Requirements:
Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical
Minimum Age: 18
High school diploma or GED equivalent
College coursework or college degree desirable
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role.
Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
Proven leadership and analytical skills
Ability to effectively and efficiently manage multiple and often competing priorities
Demonstrated ability to communicate verbally and in writing
Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
Possess the legal right to work in the United States
Must be able to read, write, fluently speak and understand the English language
Previous working experience in a team lead, supervisory or managerial role preferred
Minimum one year customer service experience preferred
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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Auto-ApplyPT Cybersecurity Competition Team Manager
Team manager job in Smithfield, NC
The Cybersecurity Competition Team Manager supports Johnston Community College's NSF ATE grant, Integrating Soft Skills with Technical Skills to Produce Next-Generation Cybersecurity Technicians. This position is responsible for designing, developing, coordinating, and managing the Cybersecurity Competition Team, including integrating competition activities into targeted cybersecurity courses and preparing students for participation in on-site and off-site cyber competitions. The Manager will work closely with the Principal Investigator, Co-PIs, faculty, Career Coaches, and industry partners to enhance student technical and soft skill development through gamification, team-based problem solving, and competition-based learning. This position is temporary, entirely grant-funded through September 30, 2028 for approximately 20 hours a week for 18 weeks in year one and 20 hours a week for 36 weeks in years two and three.
Knowledge & Responsibilities
Essential Duties and Responsibilities include the following: other duties as assigned
Design, Develop, and Manage Cyber Competitions:
Create, coordinate, and oversee all on-site cybersecurity competitions activities integrated into Cybersecurity program courses, ensuring alignment with grant goals and curriculum needs.
Coordinate Off-Site Competition Participation:
Arrange for JCC's top cybersecurity students to participate in external cyber competitions, including CCN-hosted events, regional contests, and statewide challenges.
Research and Select Appropriate Competitions:
Identify prospective competitions, evaluate rules and technical requirements, determine relevance to student skill development, and plan participation logistics.
Develop and Maintain a Cyber Competition Team Playbook:
Document standards, processes, procedures, team roles, scoring strategies, preparation methods, safety guidelines, and competition expectations for students and faculty.
Create and Manage Practice and Training Schedule:
Establish regular practice sessions that include technical skill drills, challenge walkthroughs, communication exercises, and teamwork development activities.
Conduct Mock Competitions:
Run simulated Capture the Flag events and practice scenarios to prepare students for real competition environments while assessing growth in problem solving, collaboration, and communication.
Support Soft Skill Integration and Development:
Reinforce targeted soft skills such as communication, teamwork, adaptability, time management, and ethical judgment through competition-based activities and structured coaching. We are focusing on five essential skills: Communication, Critical Thinking, Problem-Solving, Continuous Learning, and Attention to Detail.
Integrate Competition Activities into Coursework:
Collaborate with faculty to embed competition tasks, challenges, and gamified exercises into designated courses (CCT110, SEC151, SEC160, CSC211) in support of curriculum enhancements.
Collaborate with Faculty on Instructional Materials:
Assist faculty and Co-PIs in executing soft skill mini-modules and course-based competition assignments defined in the NSF ATE project.
Coordinate Equipment, Software, and Lab Readiness:
Ensure proper setup of laptops, virtual environments, practice ranges, and software tools needed for competition training and execution.
Monitor Student Engagement and Progress:
Track student participation, performance in competitions, readiness benchmarks, and soft skill development for NSF reporting and continuous improvement.
Serve as a Member of the Grant Management Team:
Attend meetings, provide updates, contribute to planning, and support documentation and reporting efforts as assigned in the grant structure.
Collaborate with the Career Coach and Industry Partners:
Coordinate efforts with the Career Coach to support student visibility, employer networking, and industry engagement related to competition activities.
Support Recruitment and Outreach Efforts:
Assist with promoting the Cybersecurity Competition Team, presenting at informational sessions, and supporting veteran, high school, and CCP recruitment activities as needed.
Support Dissemination and Public Visibility:
Provide content, photos, summaries, and updates for the cyber competition webpage, social media, ATE Central reporting, and grant publications.
Other Duties as Assigned:
Support additional NSF ATE grant activities as needed, including events, workshops, competitions, site visits, and student engagement initiatives.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Minimum & Preferred Qualifications
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual must be able to work independently with minimum supervision and possess creative problem-solving skills and strong written and verbal communication skills. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Minimum: Associate's degree from an accredited institution, preferably in the IT, cybersecurity, or related field.
Experience Minimum: One-year relative work experience in a similar job to include coordination of internships, apprenticeships, career counseling, or employability instruction.
Experience Preferred: One-year relative work experience in IT, networking, Cybersecurity, or a closely-related field.
Additional Information
Language Skills
* Ability to read, analyze, interpret general business periodicals, professional journals, technical procedures or governmental regulations.
* Ability to write reports, business correspondence and procedure manuals.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
* Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
* Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form
Computer Skills
* To perform this job successfully, an individual should be proficient in Microsoft Word, Excel and Power Point and College Systems.
Certificates, Licenses, Registrations
* None
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with hands and arms, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Dental Office Manager
Team manager job in Morrisville, NC
Job Description
Dental Office Manager - Join us. Where your smile truly matters!
At Ideal Dental, we're on a mission to revolutionize dental care-and we want you to be part of the journey! As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we're proud to be clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth.
Job Summary:
A Dental Office Manager is responsible for overseeing all day-to-day operations of the dental office to ensure smooth and efficient functioning. This includes managing patient service issues to guarantee high levels of guest satisfaction, fostering office morale to promote a positive company culture, and creating staff schedules. The Dental Office Manager is expected to complete daily and monthly reports and take on additional responsibilities as required to support the office's needs. Every day, you'll help create beautiful smiles and contribute to the health and well-being of the community.
Responsibilities
· Oversee Daily Operations: Ensure the dental office runs smoothly by managing all day-to-day activities, from patient flow to team coordination.
· Deliver Exceptional Patient Service: Address and resolve patient service issues with professionalism and care, ensuring every guest leaves with a positive experience.
· Develop and Manage Team: Lead, mentor, and support the dental team, providing opportunities for professional development while ensuring the team works collaboratively to achieve office goals.
· Foster Team Morale: Build and maintain a supportive, engaging work environment that aligns with our company culture and inspires the team to excel.
· Staff Scheduling: Create and manage efficient staff schedules, balancing office needs with team availability to ensure optimal coverage and productivity.
· Audit Patient Accounts: Review and verify patient accounts for accuracy, ensuring all billing and records are in top shape.
· Guide Treatment Plans: Present treatment options clearly and compassionately, assisting patients in overcoming financial barriers and helping them make informed decisions.
· Track Office Performance: Complete daily and monthly reports, analyzing key metrics to help drive office efficiency and growth.
· Support Office Needs: Take on additional duties as required, contributing to the overall success of the office in various capacities.
· Travel for DeNovo Offices: Be flexible and open to traveling to newly acquired DeNovo offices as needed to support their integration and ensure seamless operations.
What do you need to have to be a part of our team?
A minimum of 2 years of management experience, with dental experience preferred to bring expertise to the role.
A high school diploma or equivalent.
A welcoming smile and a positive attitude that creates a friendly and inviting atmosphere for both patients and staff.
Strong communication and customer service skills to ensure effective interaction with patients and team members.
Proven leadership abilities, with a talent for leading by example and motivating the team to succeed.
A natural desire and ability to connect with and serve guests, ensuring they feel valued and well cared for.
Excellent multi-tasking skills, with the ability to stay organized and focused while working in a fast-paced environment.
DeNovo Offices: New or acquired offices may require travel.
Why You'll Love It Here:
At Ideal Dental, we're committed to helping you grow professionally, providing you with opportunities to expand your skills, work with cutting-edge technology, and make a lasting impact on your patients. If you're passionate about dental care, thrive in a dynamic, supportive environment, and want to be part of a team that values both excellence and compassion, this is the place for you.
· MONTHLY BONUS POTENTIAL
Medical insurance.
Discounted dental benefits for the employee, their spouse, and dependent children.
Paid holidays.
Paid Time Off (PTO).
401K.
Employee scholarship program.
At Ideal Dental, we're dedicated to putting smiles on the faces of our guests and our team. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work. Join us and be part of a culture where your smile truly matters.
Office Manager
Team manager job in Danville, VA
American Phoenix Pre-Weighed Chemical Packaging division operates from four strategic locations: Topeka, Kansas; Lawton, Oklahoma; Fayetteville, North Carolina: and Danville, Virginia. Initiated in 2004, American Phoenix designed, built and maintains it proprietary chemical weighing and packaging equipment. Pre-weigh services are utilized by large manufacturing companies requiring precisely weighed chemicals for use in rubber mixing. We provide both product reliability and economic value to a critical component of rubber mixing, that makes your process more efficient.
“This role is being posted in anticipation of upcoming business needs. The hiring timeline and decision are subject to change based on evolving business demands. The hiring manager will communicate the hiring and decision timeline to qualified candidates as more information is made available.”
OFFICE MANAGER DUTIES:
Recruits, interviews, and selects employees to fill vacant positions and assists Human Resources with onboarding applicants
Plans and conducts new employee orientation to foster positive attitude toward company goals/procedures.
Keeps record of insurance coverage, pension plan, and personnel transactions such as hires, promotions, transfers, performance reviews, and terminations.
Prepares employee separation notices and related documentation.
Keeps records of hired employee characteristics for governmental reporting purposes including employment verification.
Complies with company policies and promotes teamwork.
Manages payroll and timekeeping to send to Human Resources.
Maintains personnel records including confidential medical records and vacation requests.
Able to assist in the Liaison with Worker Compensation Carrier and responsible for reporting accidents and injuries.
Assist with safety meetings and maintaining safety records.
Issue safety violations, attendance write ups, and disciplinary actions.
Understands, promotes, and utilizes risk, opportunity management theories/processes relevant to human resources.
Control ISO Documentation/Maintain & Control ISO changes and training logs
Establish, implement and maintain the processes needed to meet ISO standards.
Monitor, measure, analyze and evaluate Internal performance.
Assist with audit CARs, and related document changes.
Conduct scheduled internal audits.
Report and suggest continuous improvement activities and system discrepancies.
Determine risks and opportunities for improvement.
Order office supplies and keep inventory of supplies.
Maintain/Control SDS binders.
Performs various other tasks as assigned by Plant Manager.
Our Benefits Include:
Health Insurance
Dental Insurance
401(K) with Company Match
Company paid Short-term and Long-term Disability
Company paid Life Insurance
9 Paid Holidays
Employee Assistance Program
Immediate PTO Accrual
2 Personal Days Annually
Optional Paid Shower Time at the End of Each Shift
Requirements
Must complete a drug test as well as a background check
Must have skills working with Microsoft Excel, Word, and PowerPoint
Understanding of confidentiality
Good verbal communication skills
Preferred Requirements:
ISO 9001:2015 experience (preferred)
Fast-paced recruiting experience 3 years (preferred)
Administrative assistant or Office Manager experience, 2-3 years (preferred)
This job describes the general nature and level of work performed by employees assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. Employees may be required to perform other job-related duties as requested by management. All requirements are subject to change over time and to possible modification to reasonably accommodate individuals with a disability.
Customer Engagement Manager
Team manager job in Raleigh, NC
Job Description
Wrap It Up Raleigh
is looking for a detail-driven, people-focused Customer Engagement Manager to join our growing team. This role is the heartbeat of client communication-from first contact to final install. You'll be responsible for managing client relationships, organizing branding projects, coordinating with our design and install teams, and ensuring an exceptional customer experience every step of the way.
Compensation:
$21 - $25 yearly
Responsibilities:
Client Management:
Build and maintain strong relationships with clients.
Serve as the liaison between clients and internal teams.
Clearly communicate timelines, expectations, and updates.
Project Coordination:
Oversee the full lifecycle of wrap projects: from estimates to scheduling to final delivery.
Collaborate with designers to ensure brand and client vision align.
Coordinate production and installation, ensuring deadlines and quality standards are met.
Internal Collaboration:
Work cross-functionally with the design and install teams to ensure clarity on all job details.
Anticipate and resolve conflicts or changes with agility.
Participate in team meetings and improvement initiatives.
Customer Experience:
Ensure all clients feel heard, respected, and confident in the process.
Address and resolve client issues promptly.
Follow up after completion to gather feedback and foster long-term loyalty.
Qualifications:
What We're Looking For:
Client-First Mentality: You're committed to delivering top-tier service and making every client feel like our only client.
Exceptional Communication Skills: You can clearly explain timelines, processes, and creative ideas to clients and team members alike.
Project Coordination Abilities: You'll manage project flow-quotes, design approvals, scheduling, and follow-ups-making sure nothing falls through the cracks.
Industry Awareness: Familiarity with wraps, signage, print, or branding is a huge plus. If you've worked in creative, marketing, or visual production, even better.
Problem-Solving Mindset: You anticipate challenges and handle surprises with professionalism and calm.
CRM Experience: You're comfortable managing leads, updates, and follow-ups using tools like Trello, Monday.com, or a GoHighlevel-type CRM platform.
Team Spirit: You collaborate well with designers, installers, and vendors to ensure every project is wrapped up-literally and figuratively-with excellence.
About Company
Wrap It Up Raleigh is a leading graphics and branding company, renowned for our expertise in a unique and extremely effective style of marketing. Our dynamic and vibrant team is known for maintaining a fun, loose, yet highly professional and efficient work environment. We pride ourselves on delivering exceptional service and creativity to clients, resulting in cohesive branding, ease of operation, and procurement of corporate assets and, ultimately, growth results.
Senior Supervisor, Material Handling & Classification
Team manager job in Raleigh, NC
R&D Partners is seeking to hire a Senior Supervisor, Material Handling in Dunn, NC.
Your main responsibilities as a Senior Supervisor:
1. Supervise the receipt, handling, verification, storage, and distribution of plasma to ensure compliance, safety, and conformance to procedures as specified by Standard Operating Procedures,cGMP's, and OSHA standards.
2. Assure that each plasma shipment, production unit, and lot meets all applicable quality, storage, and production requirements and ensure that each plasma lot is delivered in a timely manner to appropriate customers.
3. Assure that each individual unit of plasma that is deemed unacceptable for further processing is individually removed, accounted for, and ultimately dispositioned according to documented procedures.
What we are looking for in a Senior Supervisor:
Working knowledge of manufacturing processes related to raw plasma, inventory controls, and strong knowledge of cGMP's and other regulatory requirements.
Experience: A minimum of 5 years experience in logistics, warehousing, materials inventory planning, or distribution (preferably relating to raw plasma) is required for this level.
Why Choose R&D Partners?
As an employee, you have access to a comprehensive benefits package including:
Medical insurance PPO, HMO & HSA
Dental & Vision insurance
401k plan
Employee Assistance Program
Long-term disability
Weekly payroll
Expense reimbursement
Online timecard approval
Pay Scale:
$93,912 - $99,840 (
Dependent on Experience)
R&D Partners is a global functional service provider and strategic staffing resource specializing in scientific, clinical research & engineering. We provide job opportunities within major pharmaceutical, biopharmaceutical, biotechnology, and medical device companies.
R&D Partners is an equal-opportunity employer.
Office Manager
Team manager job in Durham, NC
An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician's License for states where required by the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
* Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
* Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
* Conduct performance reviews and compensation evaluations for the office team.
* Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
* Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
* Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
* Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
* Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.
QUALIFICATIONS
* Industry related experience will be beneficial.
* Mangement experience required
* Favorable result on background check as required by state.
* Must be able to provide proof of identity and right to work in the United States.
EDUCATION AND/OR EXPERIENCE
* HSD or GED
* ABO, NCLE, LDO could be preferred
LICENSES AND CREDENTIALS
* None
SYSTEMS AND TECHNOLOGY
* Proficient in Microsoft Excel, Word, PowerPoint, Outlook
LOCATION
* Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities
PHYSICAL REQUIREMENTS
* This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NOTE: s are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.
Auto-ApplyBuilding Bridges for Families - Family Peer Support Supervisor Needed
Team manager job in Raleigh, NC
Make a Difference in Someone's Life!
At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.
You Belong at Monarch
You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.
Job Highlights:Starting Pay: from $50,000/year
Minimum Qualifications:
Associate's degree in human services
One (1) year of experience as a Family Peer Support Specialist
88 hours of training completed in the 5 CFPS Core Competencies in preparation for the National Certification exam.
Other Required Qualifications/Skills:
Exceptional communication and interpersonal skills, with the ability to build trust and rapport with diverse individuals and families.
Proven leadership and mentoring abilities, fostering growth and development within team environments.
Strong capacity to work independently and collaboratively, demonstrating initiative and accountability.
Comprehensive knowledge of community resources and support systems, with the ability to connect families to appropriate services.
Skilled in navigating complex systems (e.g., behavioral health, education, child welfare) and advocating effectively on behalf of families.
Deep empathy and insight into the challenges faced by families, particularly those caring for children with behavioral health needs.
This Opportunity:The Family Peer Support Supervisor provides leadership and support to a team of Family Peer Support Specialists. The Supervisor ensures that effective implementation of family peer support program for families with children facing behavioral health challenges.What You'll Do:
Provide ongoing guidance, support, coaching, and oversight to Family Peer Support Specialists (FPSS) to ensure effective service delivery.
Ensure the effective and sustainable implementation of the Family Peer Support Program, adhering to program guidelines and best practices.
Monitor service delivery to ensure quality, fidelity, and positive outcomes for families.
Facilitate professional development for FPSS team members through training, mentorship, and skill-building opportunities.
Foster a supportive and collaborative work environment that promotes teamwork, accountability, and professional growth.
Collaborate with professionals and stakeholders to ensure coordinated, family-centered services.
Leverage personal experience as a caregiver of a child with behavioral health needs to inform and enhance family support.
Assist families in navigating complex child-serving systems, including mental health, developmental disabilities, education, juvenile justice, and child welfare.
Promote self-advocacy among families and support them in accessing services and community resources.
Travel as needed to serve families and participate in trainings, conferences, outreach events, and workshops.
Participate in on-call coverage during evenings, weekends, and holidays as assigned.
Ensure compliance with service definitions, grant requirements, and documentation standards.
Perform other duties as assigned by the supervisor.
Demonstrate knowledge of and adherence to all agency policies and procedures.
Education We're Looking For:Associates: Human Services (Required) Certifications We're Looking For:Drivers License (Valid) - USAExperience We're Looking For:Experience as a Family Peer Support Specialist | 1 Year | RequiredSchedule:Monday-Friday (8:30am-5:00pm)
Weekends, holidays and on-call coverage responsibilities to meet the needs of the people supported.Target Weekly Hours:40Monarch is an Equal Opportunity Employer
Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.
Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact **************** or call **************.
This in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.
Auto-ApplySr Operations Supervisor-Fleet
Team manager job in Morrisville, NC
Compensation: $44,000-$55,000 per year
Who we are:
InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.
Overview:
The Sr Operations Supervisor-Fleet is responsible for assisting the Production Manager and coordinating the daily operations of fleet maintenance and management, ensuring work is completed efficiently and in compliance with company policies and standards. This role involves supervising a team of employees, developing relationships with fleet account contacts, evaluating employee performance, and collaborating with other departments to enhance operational effectiveness.
Key Responsibilities:
Supervision and Leadership:
Plan, organize, and supervise daily fleet operations to ensure timely completion of tasks.
Provide direction and communication to employees, offering guidance and support as needed.
Promotes a positive work environment by establishing rapport and initiating relationships with colleagues.
Evaluate employee performance, provide counseling, and address work-related issues.
Document and escalate performance issues for corrective action and training.
Relationship Building:
Develop and nurture relationships with fleet account contacts, serving as the primary point of contact.
Provide direct contact details to ensure efficient communication and support for fleet accounts.
Operations Management:
Coordinate and monitor the activities of employees to maintain quality of work and optimize resource utilization.
Recommend improvements to enhance operational efficiency and effectiveness.
Reporting and Analysis:
Prepare and distribute various reports on fleet accounts and activities, including account matching, negative balances, and potential account conversions.
Ensure reports are clear, concise, and provided in a timely manner to support decision-making.
Compliance and Policy Development:
Collaborate with management and other departments to develop policies, procedures, and standard operation procedures for fleet operations.
Ensure compliance with applicable laws, regulations, and company policies.
Technical Expertise:
Act as a technical resource regarding assigned functions and projects, providing expertise and guidance to employees.
Document and communicate system issues and resolutions to relevant team members.
Issue Resolution:
Investigate and address issues, concerns, and complaints related to fleet operations in a satisfactory and timely manner.
Qualifications:
High School Diploma or GED is required; some college preferred.
Proven experience in customer service or related field, with at least 3 years in a supervisory role.
Strong leadership and communication skills.
Knowledge of fleet operations, and compliance requirements.
Ability to analyze data, prepare reports, and make recommendations for process improvements.
Excellent problem-solving and decision-making abilities.
Familiarity with relevant software and technology for fleet management.
Must have demonstrated willingness to assist other Customer Service Representatives and a commitment to GC Services and its regulations and procedures.
Ability to work independently and as part of a team in a fast-paced environment.
Must live near or be in close proximity to one of the supported call centers in Winston-Salem, Rocky Mount and Morrisville.
Auto-ApplySenior Multiplatform Supervisor
Team manager job in Raleigh, NC
The Senior Multiplatform Supervisor (Mornings) is a key leadership role in the WRAL newsroom, overseeing the strategic presentation and execution of daily newscasts across all platforms. This individual leads a team of newscast and digital producers, ensuring editorial excellence, innovative storytelling, and consistent delivery of engaging news content for WRAL.com, WRAL News+, YouTube, social media, and linear television. The Senior Multiplatform Supervisor (Mornings) also mentors staff, fosters a collaborative newsroom culture, and plays a critical role in developing multiplatform strategies for breaking news, investigative content, and accountability journalism.
Essential Functions & Responsibilities
Leadership & Team Management
* Oversee and guide a team of Platform Managers and Producers in the execution of daily newscasts.
* Act as a mentor, coach, and editorial resource for producers and content teams.
* Assume executive producer duties in their absence and support newsroom leadership initiatives.
* Encourage a culture of accountability, creativity, and excellence in storytelling.
Newscast Strategy & Execution
* Plan, coordinate, and produce impactful newscasts that align with WRAL's editorial vision and viewer expectations.
* Work with television and digital producers to determine content hierarchy, write clear and compelling scripts, manage rundowns, and execute clean transitions between segments.
* Maintain a sharp editorial eye to elevate key content, particularly enterprise and investigative reporting.
Multiplatform Content Production
* Lead editorial direction with the executive producer and collaborate across teams to ensure consistency and depth across platforms.
* Write and produce news content for web, social, digital, and broadcast.
* Edit video and visual content for both digital and television audiences using non-linear editing tools (e.g., Edius, Adobe Premiere).
* Coordinate closely with design teams to enhance storytelling through smart, data-driven visuals and graphics.
Breaking News Leadership
* Lead the real-time production and editorial strategy during breaking news events.
* Manage live updates across TV, web, streaming, and social platforms; adjust rundowns dynamically to respond to evolving stories.
Editorial Judgment & Quality Control
* Uphold the highest standards of journalism and ethical reporting.
* Review and approve scripts, video, and digital content to ensure clarity, fairness, accuracy, and engagement.
* Integrate accountability journalism prominently in daily coverage.
Digital Integration & Audience Engagement
* Collaborate with digital teams to optimize story promotion and distribution on WRAL.com, apps, and social media.
* Leverage analytics and audience feedback to refine content choices and storytelling strategies.
* Repurpose and enhance broadcast stories for digital formats, ensuring maximum reach and viewer retention.
Required Qualifications
Education & Experience
* Bachelor's degree in Journalism, Communications, or related field preferred.
* Minimum 3-5 years of experience as a TV news producer or editorial manager in a fast-paced newsroom.
Skills & Attributes
* Proven newsroom leadership with exceptional editorial judgment.
* Strong script writing, line producing, and video editing abilities.
* Proficiency with newsroom software (e.g., ENPS, iNews), desktop video editing systems, and content management platforms.
* Collaborative mindset with the ability to lead cross-functional teams under tight deadlines.
* Excellent communication skills, both verbal and written.
* Flexible availability, including nights, weekends, and breaking news scenarios.
Benefits:
* Competitive salary based on experience.
* Benefits package including:
* Comprehensive health insurance plan options
* Vision and Dental Insurance
* Company sponsored life insurance
* Numerous voluntary benefit options - legal plans, pet insurance, discounted home and auto and more!
* 401K with company match
* Generous paid time off
* 9 paid company holidays
* Opportunities for professional development and career growth.
* Dynamic and inclusive work environment with a supportive team culture.
* Exciting projects and growth opportunities within a leading organization.
* Opportunities to attend free local events, such as sporting events, concerts, shows, and more.
Pre-Employment Information:
* A pre-employment drug screening is required.
* Capitol Broadcasting Company participates in E-Verify.
* Capitol Broadcasting Company participates in the Work Opportunity Tax Credit (WOTC) program. However, completing the WOTC questionnaire is completely voluntary. Your decision will have absolutely no impact on your hiring chances, and your application WILL be accepted regardless of whether you choose to provide this information or not.
EEO Statement:
Capitol Broadcasting Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
CBC Statement:
Capitol Broadcasting Company, Inc. is a diversified communications company which owns and/or operates WRAL-TV, WRAZ-TV, WRAL-FM, WRAL-HD2, WNGT-CD, WCMC-FM, WCMC-HD1, WDNC-AM, WCMC-HD2, WCMC-HD3, WCLY-AM, WCMC-HD4, Microspace, and WRAL Digital in Raleigh, NC; WILM-TV, WILT-LD and Sunrise Broadcasting in Wilmington, NC; The Durham Bulls Baseball Club, Bull City Hospitality, and Coastal Plain League in Durham, NC; The Holly Springs Salamanders in Holly Springs, NC; the American Underground startup hub in Durham, NC; and real estate interests including the American Tobacco Historic District in Durham, NC; Rocky Mount Mills in Rocky Mount, NC; MoJud Lofts in Greensboro, NC; and The Thread in Rock Hill, SC.
Auto-ApplyPersonal Training Instructor/ Team Lead
Team manager job in Rolesville, NC
Benefits:
Bonus based on performance
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Wellness resources
Now Hiring Personal Trainer and Small Group Instructor! Workout Anytime - WilkinsNow Hiring personal trainers to work in our new and existing clubs, one of the fastest-growing Fitness Franchises that is genuinely about changing lives with passion, Workout Anytime!We are hiring for Workout Anytime - Wilkins! This is a unique and powerful opportunity if you have the desire to build a CAREER in Fitness! If you are a TEAM player who would like to be a part of something with a higher purpose and is looking for an opportunity for advancement…. READ ON! This is an AMAZING opportunity FOR YOU to work for a RESULTS FOCUSED organization with over 20 years of experience building and growing personal training clientele inside a supporting fitness club.
Candidate Requirements:
NATIONALLY CERTIFIED PERSONAL TRAINERS (ACE, ISSA, NASM, etc.) PREFERRED
OUTGOING PERSONALITY
EXCELLENT CUSTOMER SERVICE SKILLS
ENJOYS INTERACTING WITH A DIVERSE GROUP OF PEOPLE
PASSION FOR FITNESS AND CHANGING LIVES
MOTIVATED INDIVIDUAL WHO IS A TEAM PLAYER
EXPERIENCE AND/OR RELATED DEGREES ARE ENCOURAGED, BUT ON-THE-JOB TRAINING WILL BE PROVIDED
SALES BACKGROUND IS A PLUS
We are looking for candidates who are PASSIONATE about fitness and helping others achieve their goals. We are interested in hardworking and committed individuals who thrive in a team environment and want to build a solid career in fitness. The customer service of a Workout Anytime trainer must be absolutely outstanding! We are VERY passionate about helping our clients achieve any and all of their goals in a healthy and effective way. Our entire TEAM of trainers will work together to provide support and a cheering section for each client. Another huge benefit of working for our brand is receiving training and support from industry experts who will coach and teach you skills that lead to a successful and profitable business in personal training. If ongoing education is critical to you, and our Mission, Vision, and Values speak to your heart and align with your values, reach out now, don't let this opportunity pass you by! (See the second page to read our Mission, Vision, and Values.) Compensation: $2,000.00 - $6,500.00 per month
ABOUT WORKOUT ANYTIME: Workout Anytime 24/7 has earned a well-deserved spot on Entrepreneur's prestigious list of top 500 Franchises for 2024!
Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees.
Mission
To provide a friendly, convenient, life-changing journey with passion.
Vision
To reshape the fitness community where everybody aspires to be the best they can be.
Values
Attitude - We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff.
Care - We provide our members, partners, and staff with an environment that is welcoming and respectful of each individual.
Excellence - We are committed to the success of our members and partners through the expertise and dedication of our team.
Strategic Drivers
Think Big
Keep It Simple
Do It With Integrity
Auto-Apply