Knighthead Life (“Company”) is a service and technology-oriented insurance company providing retirement solutions. With a focus on intentional innovation, ease of use, and partnership, we collaborate with our financial professional partners to develop competitive products and efficient processes to serve clients seamlessly.
Knighthead Life is a member of the Knighthead Holdings (“KHH”) group of insurance companies, which also includes Knighthead Annuity & Life Assurance Company (“KHAL”), based in the Cayman Islands. KHAL is a well-rated insurance and reinsurance company established to serve global clients seeking principal protection and guaranteed financial products, as well as reinsurance of similar products from US insurers. KHAL has established itself as the market leader of fixed and fixed indexed annuity offerings for global clients. Since its inception in 2014, it has focused on helping clients preserve and grow accumulated wealth by providing fixed annuities with attractive guaranteed rates, generous liquidity features and a choice of payout options to provide predictable future income. It backs its commitment with superior financial strength and a commitment to the highest levels of client service.
About the Role
We're seeking a detail-driven and people-focused Team Lead to manage our New Business team for our annuity team. This role is pivotal in overseeing the end-to-end processing of new annuity applications, ensuring accuracy, timeliness, and compliance. You'll lead a team responsible for intake, review, transfer processing and contract issuance-while driving operational excellence and a culture of service.
Key Responsibilities
Supervise daily processing activities including application intake, data entry, contract setup, transfer packaging and transfer follow-up and policy issuance
Monitor and manage workflow queues to ensure timely and accurate completion of new business tasks
Review submitted applications for completeness and coordinate resolution of missing or incorrect information
Ensure all processing activities comply with regulatory standards and internal guidelines
Collaborate with internal teams such as compliance, sales support, and client services to resolve issues and improve turnaround times
Track and report on key performance indicators (KPIs) related to processing volumes, accuracy, and service levels
Provide coaching, training, and performance feedback to team members
Serve as a point of escalation for complex processing cases or service concerns
Lead initiatives to streamline operational processes and enhance system efficiency
Support onboarding of new team members and cross-training across functions
Qualifications
Bachelor's degree in Business, Finance, or related field (or equivalent experience)
5+ years of experience in annuity operations, insurance, or financial services
2+ years of leadership or supervisory experience
Demonstrated experience with MYGA and FIA product lines
Experience with FAST New Business platform
Strong understanding of annuity products and new business processing workflows
Excellent organizational, communication, and problem-solving skills
Familiarity with CRM systems and workflow management tools
Ability to lead in a fast-paced, deadline-driven environment
$80k-121k yearly est. 5d ago
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Operations Manager
GGP
Team manager job in Pineville, NC
Business Headquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 110 high-performing retail assets, encompassing over 103 million square feet of space across the United States. As an owner-operator, we're committed to creating vibrant destinations that bring people and brands together. With a team of 1,200+ employees and a legacy of leadership in retail real estate, we're shaping the future of the industry by delivering exceptional value to our partners and the communities we serve
If you're ready to be a part of our team, we encourage you to apply.
Job Description
Position Summary
The Operations Manager is responsible for the cost-effective operation, maintenance, and long-term preservation of the physical assets of the property. The Operations Manager assists the (Sr) General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management.
Responsibilities
Operate a clean, well maintained property providing guests with a positive shopping experience
Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner
Prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics
Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, along with assisting Tenant Coordination with as-built conditions, available utilities, and any known constraints
Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts
Ensure property safety systems are code compliant, maintained and inspected, and Federal required reports and safety documentation is maintained and posted
Support the Safety, Health, and Environment program by incorporating Brookfield Properties' Life Saving Principles into your work planning and execution
Support corporate sustainability efforts to reduce the property's carbon footprint
Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportation
Manage and develop direct reports while ensuring compliance with all company policies and procedures
Partner with corporate departments including National Operations, Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, Development (as needed) to ensure property and corporate objectives are met
Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations
Review and approve invoices for accuracy and monitor for timely payment
Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assets
Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may be defined as on call, when appropriate, and the MOD is required to be on-site at least one Saturday per month. The on-site requirements of the MOD will be determined and approved by leadership.
Other duties as assigned
Qualifications
High School Diploma or GED Required
Bachelor's degree preferred
2+ years of experience or training in shopping centers or equivalent management and leadership
3+ years of facilities operations or construction management preferred
Strong understanding of commercial building systems, HVAC, plumbing and electrical systems; blueprints, CAD drawings and other schematics
Strong leadership, interpersonal and relationship building skills
Strong project management, organizational, and problem-solving skills
Good working knowledge of financial analysis, budgeting, and forecasting
Effective writing and communication skills to include supervise, train and direct teams
Ability to adapt to changing work environment
Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Proliance
Recognized industry certification preferred
OHSA General Industries 30-hour course preferred
Core Competencies: Decision Quality, Directs Work, Builds Networks, Communicates Effectively, Being Resilient
Required
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to do the following:
The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
The employee frequently is required to stand, walk, and reach with hands and arms.
The employee is occasionally required to climb stoop, kneel, crouch, or crawl.
The employee may frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The noise level in this work environment is usually moderate.
The employee is occasionally exposed to moving mechanical parts, high precarious places, fumes or airborne particles, toxic chemicals, and outside weather conditions.
Benefit Information
Competitive compensation
Medical, Dental and Vision beginning day 1
401(k) Company matching
401(k) Vests on Day 1
Career development programs
Charitable donation matching
Generous paid time off (i.e., vacation, personal holidays, paid sick time)
Paid Volunteer Hours
Paid Parental Leave
Family planning assistance including IVF, surrogacy, and adoption options
Wellness and mental health resources
Pet insurance offering
Childcare Assistance
Commuter benefits
A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#BPR
$56k-94k yearly est. 1d ago
Team Leader
Tractor Supply 4.2
Team manager job in Monroe, NC
The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.
Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.
Essential Duties and Responsibilities (Min 5%)
It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:
Maintain regular and predictable attendance.
Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Deliver on our promise of Legendary Customer Service through GURA:
Greet the Customer.
Uncover Customer's Needs & Wants.
Recommend Product Solutions.
Ask to Add Value & Appreciate the Customer.
The Team Leader is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
Execute assigned basic, promotional, and seasonal merchandising activities.
Perform Opening/Closing procedures.
Transport and make deposits to bank.
Assess store conditions and assign duties.
Organize and prioritize workflow through the use of the daily planner.
Recovery of merchandise.
Participate in mandatory freight process.
Perform regular and promotional price change activities.
Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition.
Adhere to loss prevention standards and respond to any alarm calls as needed.
Communicate with Team Members on job functions, responsibilities and financial goals.
Operate cash register/computer supervising cash handling procedures.
Assist Team Members on appropriate application of policies and procedures.
Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
Operate Forklift and Baler.
Complete all documentation associated with any of the above job duties.
Obtain license or certifications as needed by the business.
May be required to perform other duties as assigned.
Required Qualifications
Experience:
Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license.
Education
: High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately.
Preferred knowledge, skills or abilities
Basic computer skills.
Ability to read, write, and count accurately.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute principle responsibilities of Team Members.
Working Conditions
Working environment is favorable, generally working inside with moderate noise.
Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
Ability to work outdoors in adverse weather conditions.
Physical Requirements
Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
Ability to occasionally lift or reach merchandise overhead.
Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift.
Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
Ability to read, write, and count accurately to complete all documentation.
Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
Ability to process information / merchandise through the point-of-sale system.
Ability to handle and be in contact with birds/poultry.
Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
Ability to successfully complete all required training.
Ability to travel as required in support of district needs.
Ability to drive or operate a vehicle for business needs.
This position is non-sedentary.
Ability to successfully complete training and certification for various business needs.
Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
Company Info
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.
$35k-47k yearly est. 7d ago
CFRE Team Manager
Hunton Andrews Kurth LLP
Team manager job in Charlotte, NC
Hunton Andrews Kurth LLP, a prominent international law firm, is currently seeking a Capital Finance and Real Estate (CFRE) TeamManager. This role is essential in supporting the strategic goals and business operational objectives of the CFRE team across the firm. The position provides leadership for the financial and administrative functions of the team, with overall responsibility for implementing policies, procedures, processes and systems. Establishes productive, collaborative partnerships with other TeamManagers to create and drive firmwide objectives and outcomes.
TeamManagement
Represents team leadership in administrative functions, collaborating with teammanagers and firm leadership to bring together people and resources for the greater good. Responsibilities include supporting leadership by organizing meetings, fostering teambuilding, and driving collaborative decision-making, while also proactively identifying and solving problems for large-scale projects. Additionally, the role supports new client intake procedures, partners with key stakeholders to clear conflicts, leads administrative staff meetings, and assists with business planning and strategic initiatives to help achieve team goals.
Talent Management
Monitors attorney and staff timekeeper hours and reallocates talent as needed to meet both short-term and long-term work demands, helping to maximize productivity. This role involves assessing staffing models, managing recruitment and integration activities for new attorneys, and coordinating training opportunities for staff. Additionally, the Team Leader works with partners to evaluate performance, conducts financial analysis for staffing decisions, and maintains an inventory of workload and assignments to support skill development and profitability within the team.
Financial Management
Develops and manages the team's annual budget, monitors expenditures, and provides regular financial analysis and reports to leadership to ensure alignment with strategic objectives. This position oversees expense allocations, supports financial decision-making, and collaborates with attorneys on alternative fee arrangements, billing rates, and client billing matters. The role emphasizes financial oversight, effective communication, and proactive problem-solving to support team and practice group initiatives and maintain optimal financial performance.
This role requires a strategic leader who can navigate complex administrative landscapes, foster collaboration, and ensure the team is well-supported in achieving its goals.
QUALIFICATIONS
Education: Bachelor's degree required.
Experience: Minimum of 5 years of experience managing projects or processes required, preferably in a law firm, professional services, or other client relationship-based organization. Knowledge of Microsoft Office required.
Other Qualifications: Travel may be required. Availability and willingness to work long hours as needed to meet critical deadlines. Proficiency with Microsoft Office Suite applications. Strong commitment to client service excellence and teamwork. Must possess the highest standards of ethical conduct and professionalism. Must act as catalyst for change, drive and own results. Creative and innovative. Excellent communication skills (oral, written and listening) and ability to collaborate effectively with diverse group of professionals. Sound judgment and flexibility. Ability to work well under pressure, patience, diplomacy, high stress tolerance, excellent interpersonal communication skills, ability to prioritize workload and adapt to changing conditions. Visual acuity needed to process and read extensive written communications. Ability to receive and convey detailed information through oral communication. Essential competency processes include language ability, reasoning and memory. To perform this job successfully, the incumbent must possess the abilities or aptitudes to proficiently perform each of the responsibilities and accountabilities described above, with or without reasonable accommodation.
The expected salary range for New York, NY based employees is $149,800 to $238,800 though salaries for employees based outside of New York, NY may differ. Beyond an employment candidate's physical location, salary offers may be based on a number of factors, including, but not limited to, education, training and/or experience.
In addition to providing competitive compensation in the form of salaries and bonuses, Hunton Andrews Kurth LLP offers a range of benefits and wellness options based on experience, performance, and location that compare favorably to market standards in every region and across the legal industry.
EEO/drug-free workplace/E-Verify participant/Veteran/Disability.
Please view the Equal Employment Opportunity Poster here.
The information offered on this site does not constitute an express or implied contract, and may be modified or revoked without notice at the discretion of Hunton Andrews Kurth LLP.
$54k-108k yearly est. 7d ago
Customer Retention Manager
CPI Security 4.7
Team manager job in Charlotte, NC
Job Description
CPI Security, a national leader in residential and commercial security solutions, is looking for a Customer Retention Manager. Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work.
We are seeking a transformative and high performing Sales & Customer Retention Manager who will play a significant role managing the attrition process and help our business reach new heights. The ideal person will be a hands-on leader who will design and implement customer retention strategies and work with a team of CFL ("Customer for Life") representatives to increase loyalty, retain business and drive sales.
What You'll Do:
Lead a team of CFL supervisors and representatives to facilitate the operations and activities within the CFL department including managing the attrition process, overseeing progress of Company resigns and Rmoves (including internal and external sales), responding to customer questions and concerns, and educating customers on proper use and maintenance of CPI Security system.
Field escalated customer issues within CFL Department and demonstrate the aptitude to diffuse difficult situations and provide resolution to the customer.
Monitor calls fielded by CFL Representatives to observe employee demeanor, professionalism, courteousness, accuracy and overall conformity to company policy and procedures and provide constructive critique and coaching when needed.
Develops and maintains a high-performing, fun and energetic culture through an action-oriented, desire-to-win leadership style.
Responsible for KPI's including, but not limited to: Rmove conversion, Resign conversion, Attrition rate, Service Level/ Average Speed Answer, Productivity, and more.
Build and maintain a high-performance team, and an engaging culture of excellence that includes, evaluating, developing, and motivating CFL representatives to achieve departmental success.
Create an environment that attracts and retains top talent. This includes identifying and providing growth opportunities for high performing employees.
Developing a talent strategy that attracts and retains a certain skill set needed for a high performing and evolving Sales and Customer Retention team.
Refine, implement, and manage metrics, KPI's, best practices, and workflow utilizing ERP and CRM analytics to consistently measure and improve performance to meet revenue targets.
Record and monitor all daily team activities in CRM for needed actions and follow ups.
Continuously look for process improvement opportunities and encourage employees to contribute new ideas and solutions to problems.
What We're Looking For:
Must be able to effectively lead, manage and motivate others
Demonstrate malleability and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time
Must be able to successfully communicate and train direct reports on all policies, procedures and processes required to meet or exceed departmental requirements and goals
Must maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts
Ability and willingness to perform at a high level of competency to meet or exceed departmental standards while upholding the best interests of the customer and the company
Must be able to develop and sustain positive and harmonious working relationships with all customers, colleagues and direct reports
Strong verbal, written, analytical and computer skills
Good problem solving and decision-making abilities
What We Offer:
$90,000 to $120,000 annually based on experience and performance
Ongoing specialized, paid training to reach your career goals
Great medical, dental, vision, short- & long-term disability and life insurance options. PTO, 401(k) with company match
Eligible for free monitored security system after 90 days.
Education assistance - we encourage and support our employees who want to improve their skills and further their education
Engaging and fun company culture that's made up of a diverse group of people
On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
$33k-58k yearly est. 9d ago
Customer Experience Lead
UGI Corporation 4.7
Team manager job in Charlotte, NC
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
Position Summary
The Customer Experience Team Lead demonstrates strong peer leadership skills and exceptional customer care when interacting directly with potential, new and existing customers, as well as AmeriGas colleagues. This CX Team Lead proactively ensures his/her team delivers a quality experience in every step of the customer's journey, resulting in increased customer satisfaction and account retention for the company. This position is intended to develop leadership and management skills while providing a guiding role to customer experience advocates within the Engagement Center. In addition to all foundational responsibilities (see the CXA I, II and III job descriptions), the CXA Lead will provide peers with real-time support and mentoring to ensure learning and effective performance in all elements of the service role. This role provides oversight and guidance to the team when the CX Supervisor is not available. Additional responsibilities may include call observations, and call-handling suggestions for supervisors, as well as delivering training for new hires and skill development classes.
The CXA Lead demonstrates technical proficiency in all CXAI, II & III tasks and can effectively support and educate peers and new hires in training relative to these skills. Serves as a Subject Matter Expert in systems and processes.
Key Characteristics:
Exceptional communication, customer care and system utilization skills; works with the highest level of quality and integrity in all aspects of the role.
Proactively and effectively collaborates with all CES employees and all AmeriGas business units to serve customers with achieve optimum quality and efficiency.
Works to identify, design, and implement improvements; encourages others to continuously learn and apply new skills.
Ability to identify process and performance trends and opportunities and communicate with leadership for follow up.
Leads team members to achieve customer and operational performance standards; demonstrates positivity and creates a “can do” culture.
Demonstrates support of company and culture in conversations and actions.
Duties and Responsibilities:
Provides real-time support to Customer Experience Advocates.
Assists agents with questions and escalated customer requests or issues.
Demonstrates subject matter expertise in all products, services, and systems.
Explains, instructs, and mentors others to effectively deliver customer care, following AmeriGas processes, procedures, and policies.
Provide recommendations to supervisors about agent coaching opportunities.
Serves as back-up for the team Supervisor to provide oversight and support as needed.
Assist and provide support to Customer Experience Supervisor(s).
Attend department meetings and lead team huddles when appropriate.
Readily accepts escalations and effectively responds to customer complaints when needed.
Willingly supports additional customer contact types/cases as assigned.
Effectively supports/leads employee training; serves as instructor/assistant as needed.
Knowledge, Skills and Abilities:
Completes the CXAIII Skills Test Assessment with 80% score or better.
Minimum of six months of service in a CXA III role, or equivalent functional experience from other areas of the company.
Works independently and collaboratively with all functions/roles across AmeriGas.
Proactively communicates education and improvement opportunities.
Understands historical processes and subsequent growth; recognizes and can articulate the business impact of process change.
Demonstrates ability to understand performance improvement metrics and drive performance change.
Excellent judgment and independent decision making within assigned authority levels.
Strong leadership, competency development, and communication skills.
Education and Experience Required:
High School Diploma or Equivalent; Associate/Bachelors degree preferred.
Three to five years customer service experience in a contact center environment.
AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
$97k-117k yearly est. 60d+ ago
Consulting Services Office Manager
Prosidian Consulting
Team manager job in Charlotte, NC
ProSidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challenging environment? ProSidian Consulting is looking for professionals who share our commitment to integrity, quality, and value.
ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations.
Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit ***************** or follow the company on Twitter at ************************* for more information.
Job Description
ProSidian Consulting has an opportunity for a [CS-PRO2013 : Consulting Services Office Manager] located in Charlotte, NC | POSTING TYPE: THIS IS A FULL-TIME W2 HIRE.
ProSidian Consulting is seeking an experienced Consulting Services Office Manager to support management and operations functions of the firm. The Consulting Services Office Managermust be a highly-motivated professional with great communication skills and understanding of office management, book keeping, and client reporting guidelines. This role is responsible for day-to-day office management, book keeping, and client reporting requirements and ensures quality in packing, shipping, distribution, and receiving processes as well as organizing key information structures.
We are seeking a Consulting Services Office Manager who can hit the ground running and make a difference! As an experienced Consulting Services Office Manager with ProSidian Consulting, you will be in an invigorating and challenging environment with high standards for work quality, professionalism, and teamwork.
The Consulting Services Office Manager plays an integral support role within the operations team to highlight areas of organizational improvement and implement best practice policies, procedures, and operational processes in order to meet the company's mission of providing the most responsive and best quality customer service at a competitive price.
We hire only experienced professionals and foster an environment of cooperation and collaboration where everyone is at a high level. If this is you, and you meet the requirements below, we want you on our team. The work shall be performed on-site at the Charlotte office, with some travel required to the client site in the Fayetteville area and some requirement to work from the project warehouse. Background checks are required for all employees.
Qualifications
The successful candidate will be self-motivated and able to lead in a team environment. He/she must be able to work effectively at all levels of the organization, be results oriented, have strong analytical and decision-making abilities, and a creative problem solver.
The following education and experience is required to accomplish project tasks:
THE ROLE OF OFFICE MANAGER: The Office Manager is responsible for the successful management of ProSidian Consulting Office operations. In the role of Office Manager, you will manage back office operations including contract administration, insurance certification administration and miscellaneous Human Resources & Office Administration tasks.
BACK OFFICE SUPPORT
Perform Contract Administration: including printing, signing, scanning & tracking;
Manage Certificate of Insurance requests for project starts; determine requirement, make request, log & send to customer;
Support Executive team with insurance and business licence(s) renewals, banking & tax documentation requests; and miscellaneous tasks regarding ProSidian's business operations
HUMAN RESOURCES
Manage new employee process;
Maintain and ensure that personnel records are up to date and secure (vacation/sick days, suspension notification, etc.);
Research and answer any employee payroll and benefits questions;
Manage Safety Training Process with Operations Managers: keep track of meetings, topics, attendees, and reporting
OFFICE ADMINISTRATION
Answer phones as needed;
Maintain stock, order office & crew supplies as needed;
Maintain filing system as needed;
Maintain company files & documents;
Maintain office equipment, including purchases, maintenance, & IT support coordination;
Process miscellaneous operations tasks as needed
DESIRED SKILLS & EXPERIENCE
3+ years of Office Management experience. Experience in the professional services industry a plus;
Knowledge of basic accounting principles, including AR, AP, & General Ledger.
Software experience with QuickBooks and Excel;
Basic Office Management experience, including filing, inventory management, answering phones, & miscellaneous office tasks;
Knowledge of office administration, including software experience with Outlook, Word, and Powerpoint;
Excellent communication skills and phone customer service experience with high level professionals;
Ability to multi-task and work independently in a fast-paced environment
Additional Information
NO RESUMES ACCEPTED AFTER 5:00 PM EST ON 6/30/2013
ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
All your information will be kept confidential according to EEO guidelines.
Send your resume's, bios, and salary expectations rates, via [email protected]. BE SURE TO PLACE REFERENCE CODE: [GD-ARFP2013 : Graphic Designer ] in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.
$60k-105k yearly est. 60d+ ago
Dental Office Manager
Porter Dental Group
Team manager job in Charlotte, NC
Job Description
Dental Office Manager - Charlotte, NC
We are a well-established, private dental practice in Charlotte, NC with a strong reputation for quality care and a supportive, team-oriented environment. Our office is modern, well-organized, and patient-focused, with systems in place to support both our clinical and administrative teams. We value experience, leadership, and collaboration, and are seeking an Office Manager who can oversee daily operations while supporting continued growth and efficiency.
Schedule (Full Time)
Monday, Tuesday, Wednesday: 6:35 AM - 4:00 PM
Thursday: 6:35 AM - 2:00 PM
Friday: 6:35 AM - 12:00 PM
Duties & Responsibilities
Oversee daily administrative and operational functions of the dental office
Manage schedules for multiple providers to support production, efficiency, and growth
Supervise front office operations and workflows, including schedule optimization
Handle billing, insurance verification, claims submission, and follow-up
Manage accounts receivable and past-due balances
Support HR-related responsibilities, including staff coordination and support
Provide reporting and updates directly to the executive team
Assist with financial and administrative planning to ensure smooth operations
Maintain a professional, organized, and patient-focused front office environment
Utilize Dentrix for scheduling, billing, and patient account management
Requirements
Minimum of 3+ years of dental office management experience
Ideally currently working as an Office Manager or in a senior administrative role
Strong knowledge of dental billing, insurance, and revenue cycle management
Solid understanding of dental procedures, treatment plans, and scheduling
Experience handling HR-related responsibilities within a dental practice
Highly organized with strong multitasking, planning, and problem-solving skills
Comfortable reporting directly to executive leadership
Professional demeanor with strong communication and interpersonal skills
Proficiency with Dentrix required
Pay & Compensation
$30-35 per hour, based on experience
Health insurance (50% employer-paid premium)
In-house dental benefits
Vision insurance
401(k)
Two weeks PTO
Paid holidays
This is an excellent opportunity for an experienced dental office manager looking to join a stable, well-organized private practice in Charlotte with long-term potential.
Skills:
General Practice
Dentrix
Benefits:
Medical
Dental
Vision
401k
PTO
Compensation:
$30-$35/hour
$30-35 hourly 9d ago
Manager, HELOC Optimization and Support
Figure Lending 4.5
Team manager job in Charlotte, NC
Job Description
About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance.
About the Role
As the Manager, HELOC Optimization and Support working in a fast-paced environment, you will perform multiple duties while in this role, which include Loan Restructuring, Loan Placement and Ensuring Salability of funded loans. You will utilize your various skills in guideline knowledge, capital markets insight and the ability to provide clear and concise feedback to credit and risk to place denials and improve Figure guidelines based on observations and reportable data.
What You'll Do
Identify and address loan denials and work towards resolution to fund loans within set parameters and established guidelines.
Work directly with the borrower and operations team to ensure the restructured loan is successfully delivered to our borrower, and terms are agreed upon
Work closely with credit and capital markets daily, providing feedback on credit and loan opportunities for the expansion of automated processes.
Identify areas of customer improvement and the overall UI.
Develop an understanding of what is needed to create a great client experience with borrowers and partners.
Provide direct feedback to management on findings during file reviews.
Evaluate program results and optimize as needed with management,
Improve overall application conversion from app start to fund.
What We Look For
Bachelor's Degree and 2 years of proven sales experience in the mortgage industry as a licensed loan officer
NMLS licensing is required.
Knowledge of Agency and non-agency HELOC and DSCR guidelines (Jumbo a plus)
Excellent oral and written communication skills
Works well under pressure and requires minimal supervision to perform basic job functions
Salary
Compensation Range: $97,680-$122,100/yr
25% annual bonus target, paid quarterly
Company equity in the form of RSUs
This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs
Benefits
Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
#LI-SB1 #LI-Hybrid
$97.7k-122.1k yearly 26d ago
Call Center Sales OTM
Dev 4.2
Team manager job in Charlotte, NC
Spectrum
Job Description"Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $31.26/hour or $65,014 annually. Top performers earn at least $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).”
At a glance:
Monday - Friday, 8:00am - 5:00pm
Are you a client-focused and growth-motivated tele-sales expert?
Are you motivated and client-focused sales expert talented in acquiring new accounts and upgrading existing clients with our broad range of Spectrum products within the Outbound Telemarketing segment?
Can you commit to a consultative sales position guiding companies through the selection of phone, internet, mobile and cable products?
Do you desire a competitive salary with an uncapped sales commission and a focus on professional development?
Our company:
At Spectrum Business, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.Spectrum Business, a part of Charter Communications, Inc., is a national provider of phone, internet, cable and mobile serving America's businesses. Spectrum Business's industry-leading team of experts work closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Business can be found at Spectrum.com.
Highlights:
Are you ready for a big opportunity? Our Sales and Marketing group is full of enthusiastic professionals who apply a deep understanding of Spectrum's range of products and services to win over new customers and ensure existing customers remain satisfied with their investment. No matter your background, our fully paid training will teach you effective sales techniques and how to build positive customer relationships. Increasing your brand and technological awareness is the first step toward a long and rewarding career with Spectrum, and we'll support you every step of the way.
Position benefits:
Great pay and uncapped bonus potential
Free TV/Internet/Phone to our eligible employees
Comprehensive medical benefits including health, dental and vision
Great savings and deals daily from our Perks at Works program
Great career progression opportunities through performance, guidance and coaching
100% company match 401(k) up to 6%.
Company funded retirement accumulation plan for an additional 3%.
Education assistance.
Pretax childcare spending account.
Paid holidays, vacation days, personal days and sick days.
What you will do:
Be a compelling member of the OTM Sales team through the achievement of monthly sales.
Grow client base by consulting with new accounts and providing innovative telecommunication solutions.
Act as a product consultant when promoting, recommending and selling the value of Spectrum Business products and services.
Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions
Inform prospects of our product pricing model and Spectrum Business' competitive advantage compared to other service providers.
Effectively balance new lead generation versus follow up efforts. Create a strong follow up plan that will allow for greater efficiency and increased sales conversion rates.
Ensure database information is accurate and complete.
Perform other duties as requested.
Required keys for success:
Two or more years of sales experience with a proven record as a top performer and closer Experience working with solution-based or value-based selling.
Ability to communicate orally in a clear, concise and professional manner.
Ability to listen and interpret the needs of the prospect.
Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales.
Ability to show proper judgement and initiative.
$65k-81k yearly 60d+ ago
Zone Support Supervisor
Charlotte, Nc 3.9
Team manager job in Charlotte, NC
Job Description
Zone Support Supervisor provides remote support to field representatives from their home office. Other duties may be assigned. To achieve this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability require
ADDITIONAL DUTIES/RESPONSIBILITIES OR EXPERIENCE
Grocery, mass or drug store experience preferred
Must be proficient on e-mail, Excel and Word.
Must possess excellent written and verbal communication skills.
Limited travel
Work from office or home
Other duties as assigned
EDUCATION: This position requires a minimum education level of a High School Diploma*
*Equivalent Experience may be substituted if asterisk present
EXPERIENCE: Minimum of 1 year experience preferred.
COMPUTER SKILLS: To perform this job successfully, an individual should have working knowledge of and active access to computers, including the Internet, e-mail, and competent with Microsoft applications.
SUPERVISORY RESPONSIBILITIES: This position will have no direct supervisory responsibilities.
WORK ENVIRONMENT: The work environment characteristics described here represent those an employee encounter while performing the job's essential functions. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position's work environment is primarily inside office locations that are typically not extreme (hot or cold) environments.
PHYSICAL DEMANDS: The physical demands described here represent those that an employee must regularly meet to perform the essential functions of the job successfully. Reasonable accommodations may enable qualified individuals with disabilities to perform the essential functions of: Ability to lift up to 50 lbs., bend and stoop continuously and stand for limited periods. It also requires the ability to see, hear, walk, stand, speak, sit, learns, read, concentrate, think, communicate, and work.
DISCLAIMER: The preceding description is not designed to be a complete list of all duties and responsibilities required of the Zone Support Supervisor.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER: FDM Field Administration, Inc. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition, to federal law requirements, FDM Field Administration, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. FDM Field Administration, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of FDM Field Administration, Inc. employees to perform their job duties may result in discipline up to and including discharge.
Responsibilities
DUTIES AND RESPONSIBILITIES
Must be capable of facing and rectifying challenges, use independent judgment, and exercise discretion as needed
Work closely with Zone Director/ Zone Leads to ensure they have a complete understanding of all client projects and directives
Responsible for tracking progress, following up on any late completions to ensure we are meeting client deadlines.
Supports the Zone in the recruitment, screening and onboarding of new merchandisers
Responsible for providing quality assurance via live or phone audits on behalf of our clients.
Work closely with management and provide expert advice on field conditions that require management to make changes to internal web tools for field use.
Coordinate special project pre-planning activities
$26k-37k yearly est. 4d ago
Assistant Guest Service Manager
Northwood Hospitality 4.5
Team manager job in Charlotte, NC
The Guest Services Supervisor oversees all front desk operations and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required Aloft brand standards related to check-in and checkout procedures, kiosk operations (both check-in/check-out and entertainment), re:fuel sales and the general operation of hotel facilities.
JOB DUTIES
Oversees and assists Front Desk Agents in checking guests in and out of the hotel in accordance with brand and hotel policy.
Promptly and professionally greets all guests entering the hotel lobby.
Provides assistance and answers guests' questions regarding hotel services, area attractions and local restaurants.
Responds quickly to and resolves guest complaints. Follows up to ensure guest satisfactions.
Trains new hires and conducts training for Front Desk Agents on a regular basis.
Generates a variety of daily and weekly reports.
Communicates regularly with Housekeeping, Engineering and Sales on room availability, VIP guests, etc.
We are looking for a candidate that:
Has the ability and drive to embrace the Aloft culture, paying particular attention to the ongoing training of the team to ensure the perpetuation of the Aloft signature service
Embraces the aloft culture, striving to exceed guest expectations at every opportunity
Is the pulse of the building. In the know, managing it all and having fun!
Is a self-starter that is always motivated to be the best
Never walks past a pillow out of place or a piece paper on the ground and instead takes the time to make it right
EDUCATION AND EXPERIENCE
High school diploma or equivalent. Associates degree preferred.
2 - 3 years of hotel front desk experience
Previous supervisory experience
Experience using point of sale systems preferred
SKILLS & ABILITIES
Excellent verbal and written communication skills
Detail oriented
Strong time management and organizational skills
Proficient computer skills using Microsoft Word, Excel and Outlook
Ability to work a flexible schedule, including evenings, weekends and holidays
PHYSICAL REQUIREMENTS
Ability to sit, stand for extended periods, walk, talk, hear, see, grasp, reach and perform repetitive motions
Ability to push, pull, lift, carry or otherwise move up to 25 lbs.
WHO WE ARE
With loft-inspired design, free-flowing energy and a lively social scene, Aloft Charlotte Ballantyne is a modern, fresh and fun destination. Amenities include mobile key room entry, free Wi-Fi, indoor pool, and 24-hour fitness center. Our W XYZ Bar offers signature cocktails with live music twice per week and our Re: fuel bistro offers grab and go food options that include salads, sandwiches and snacks.
EEO and ADA Statements
The Aloft Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.
We are a drug-free workplace. Pre-employment drug screening is conducted.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
$33k-41k yearly est. Auto-Apply 60d+ ago
Retail Team Manager
Wahid Inc.
Team manager job in Indian Trail, NC
Join us as a Retail TeamManager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community.
Retail TeamManagers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient.
Some Responsibilities:
Perform as a role model for all employees in the location
Achieve personal sales goals as well as assist employees with closing sales and customer service
Drive sales performance (Wireless & AT&T TV) through coaching and training
AT&T TV product knowledge checks
Stay up to date on all industry information and technology
Maintain and enforce all visual, housekeeping, and appearance standards
Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention
Conduct employee reviews, meetings, and training
Requirements
Must have a valid driver's license
Ability to work at least 45 hours work week
Reliable transportation
Excellent problem-solving skills
Establish and monitor store/kiosk work schedules
Ability to interpret and analyze sales and commission reports
Train, motivate and inspire a team to achieve maximum results
Ensure audit compliance at all times as required by the carrier
Must be at least 18 years of age
1-2 years of wireless sales management
3-4 years of wireless sales experience
College Degree Preferred, High School Diploma, or GED Required
$54k-108k yearly est. Auto-Apply 60d+ ago
Reservations Manager
Hilton Charlotte University Place 4.0
Team manager job in Charlotte, NC
The Hilton Charlotte University Place has an exciting opportunity to join our team as our Reservations Manager. This person manages the property reservations system through the input of all reservation information. Ensures that rooms are properly reserved and accurate records are kept for forecasting purposes.
Receives reservation requests from various sources: emails, telephone, correspondence with Sales/Catering Managers, and Front Office.
Corresponds via phone, email, and in person with group contacts to answer questions and handle special requests for group room blocks.
Secures room block arrangements from Sales/Catering and is responsible for the input of group reservations, the setup of direct billing information, and the setup of proper routing.
Receives contracts detailing room allotments for conventions from Sales/Catering and feeds information into the property management system.
Inputs individual reservations into the property management system.Completes all property-required information, including, but not limited to: Early check-in/late check-outs, ADA requests, executive level assignments, and correct room types.
Controls the availability of rooms for sale in the property management system, ensuring that the room inventory remains in balance.
Ensures that all required reports are completed and submitted in a timely manner.
Sends out rooming list and pick up reports for requested groups.
Ensures all guests are served, and questions are answered within an appropriate turnaround time before the end of the day.
Reviews/proofreads all work before sending information out to clients and/or fellow team members.
Assists at the front desk when personnel needs and hotel business levels dictate.
Participates in required meetings as they occur.
Analytical and technical skills are required, along with a working knowledge of reservations and front office.
Four-year college degree or equivalent experience preferred.
Hilton certified (OnQ, RMS, FMS, etc).
Highly proficient with Excel, Word, PowerPoint, etc.
Excellent written and oral skills.
$59k-75k yearly est. 27d ago
Front Office Manager
Maya Hospitality Group Inc. 4.1
Team manager job in Belmont, NC
Holiday Inn Express & Suites Arpt-Belmont | 250 Beatty Dr. Belmont, NC 28012
Join Maya Hotels and Take the Next Step in Your Career!
Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking a Front Office Manager to oversee front desk operations, manage a high-performing team, and ensure a seamless guest experience. If you thrive in a fast-paced environment and excel at team leadership, organization, problem-solving, and enjoy working with top hospitality brands this is the opportunity for you!
Why Join Maya Hotels?
Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.
Learn more about us at *******************
What We Offer:
Medical, Dental and Vision Insurance.
100% Employer Paid Life Insurance.
Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
Retirement Savings: 401K with Employer Contribution.
Employee Perks: Employee Referral Program, hotel discounts, and more!
Work-Life Balance: Paid Time Off (PTO).
Competitive salary and performance-based bonuses.
Career growth opportunities within the Maya Hotels family.
A supportive and friendly work environment.
The chance to work with ten well-respected hotel brands.
:
Essential Duties and Responsibilities:
Team Development & Leadership:
Supervise and train front desk staff, including receptionists, concierge, and bell staff.
Set clear performance expectations, conduct regular evaluations, and provide coaching.
Foster a positive, team-oriented work environment that enhances guest services.
Lead by example by delivering exceptional customer service and professionalism.
Guest Services & Experience:
Ensure a warm and efficient check-in/check-out process for all guests.
Handle guest inquiries, requests, and concerns with professionalism and efficiency.
Monitor guest feedback, addressing service improvements and implementing corrective actions.
Collaborate with other departments to ensure seamless communication and cooperation.
Reservations & Revenue Management:
Oversee reservation processes, ensuring accuracy and efficiency in bookings.
Implement strategic pricing and upselling opportunities to maximize occupancy and revenue.
Monitor room availability, arrivals, and departures to facilitate smooth operations.
Work closely with the sales and marketing team to make guest bookings and optimize revenue.
Front Office Operations & Compliance:
Develop and enforce standard operating procedures for the front office team.
Maintain accurate records of guest accounts, financial transactions, and room inventory.
Ensure the front desk and lobby area remain clean, professional, and welcoming.
Enforce hotel policies, security measures, and emergency procedures to ensure guest safety.
Budgeting & Financial Management:
Assist in preparing and managing the front office budget to control costs effectively.
Monitor departmental expenses, optimizing resource allocation and inventory management.
Analyze financial reports and implement strategies to maximize revenue and minimize expenses.
Collaborate with accounting to ensure accurate billing and financial reconciliations.
Education, Skills and Abilities:
Education: Bachelor's degree in hospitality management or related field preferred.
Experience: 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role.
Leadership & Communication: Strong ability to train, mentor, and manage front office staff effectively.
Guest Relations: Strong ability to interact with guests, resolve complaints, and enhance guest experiences.
Problem-Solving & Decision-Making: Ability to think clearly under pressure and make quick, effective decisions.
Technical Proficiency: Familiarity with hotel property management systems (PMS) and reservation software.
Revenue & Financial Acumen: Understanding of revenue management, budgeting, and reporting.
Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays.
Physical Requirements:
Ability to stand and walk for extended periods during shifts.
Ability to lift and carry up to 25 lbs., including luggage and office supplies.
Frequent bending, reaching, and handling front desk equipment and materials.
Comfortable working in a high-energy, guest-facing environment.
Ready to Join the Team?
Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family!
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.
$36k-48k yearly est. Auto-Apply 26d ago
Dental Office Manager
Affinity Health Center 3.8
Team manager job in Rock Hill, SC
Are you a dynamic, highly organized leader passionate about community health including oral health? Join our team as Dental Office Manager and take the lead in driving excellence in dental services. In this role, you'll provide administrative oversight for dental operations, ensure compliance, and champion innovation including the integration of cutting-edge digital dentistry technologies.
This is not a stand-alone dental practice-our dental program is fully integrated within our community health center and offers a comprehensive range of services, including medical care, dental, behavioral health, and more!
This is an exciting opportunity to be part of a growing organization committed to integrated, patient-centered care. As Dental Office Manager, you will play a key role in optimizing dental operations and collaborating across departments to deliver exceptional care to the community.
Salary Range : $60,000-$70,000
Key Responsibilities:
Dental Program Oversight: Provide administrative oversight and coordination of dental services in close collaboration with the dental providers; ensure compliance with regulations; oversee administrative aspects of radiology, infection control, and inventory; manage digital dentistry services including intraoral scanning, 3D printing, workflow optimization.
Quality Control & Inventory: Maintain infection control and OSHA standards; oversee sterilization and equipment maintenance; manage dental supply and inventory; ensure compliance documentation and staff training.
Care Coordination: Optimize patient flow and scheduling; collaborate with patient access and revenue cycle teams; improve billing processes; prior authorizations; integrate dental services across all departments to support patient-centered care.
Supervision & Leadership: Provides administrative supervision for Dentists, Dental Assistants, Hygienists; conduct performance evaluations; assist with hiring and onboarding; promote organizational mission and values.
$60k-70k yearly 32d ago
Clinical Team Manager
Via Health Partners
Team manager job in Shelby, NC
VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly we are proud to be a community based, not for profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients' and families' needs regardless of their ability to pay or their medical complexity. We are a people first organization whose funds go to serve our mission.
Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story.
We provide excellent benefits including:
Medical, Vision, and Dental plans through BCBS
28 days of Paid Time Off
Excellent mileage reimbursement rate
403b Retirement plan with matching
Focused programs honoring Veteran patients
Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)
Best Orientation and Onboarding program you've experienced
Seasoned Hospice leaders guiding your career growth
Essential Functions
Responsible for oversight and direction for an interdisciplinary hospice team.
Ensures that clinical care is effective and meets the needs of patients and families.
Provides supervision and evaluation including timely performance appraisals of team members.
Formulates and implements corrective actions because of evaluations or when performance issues are observed. Assists Human Resources with the termination of employees in accordance with performance standards, staff policies, and job descriptions.
Assists with hiring, orientation and mentoring of new employees.
Ensures development and revisions of the plan of care through IDG meetings and other formal and informal planning activities.
Ensures that the service is provided within the structure, policy and regulatory environment required by VIA.
Ensures that discharge decisions are based on meaningful assessment information and follow appropriate procedure.
Ensures that documentation meets all standards as designated by VIA.
Provides problem solving and palliative care and symptom management consultation to team members and peers.
Complies with all expectations of quality improvement activities to continuously monitor, evaluate and improve team performance.
Ensures that all clinical staff functions in accordance with established procedures and legal requirements.
Collaboratively works with team within EMR to ensure recertification process is completed per organizational polices and regulatory requirements.
Provides back-office support within EMR per organizational expectations.
Assumes
responsibility for effective administration of Clinical Team functions
Actively reviews available reports and statistical data to effectively and efficiently manage the team.
Ensures that all patient care meets professional, organizational, regulatory, licensure, and accreditation standards through on-going monitoring and improvement activities.
Assumes responsibility for professional development and staying abreast of current trends in the healthcare field.
Ensures the timely incorporation of new information, policies and/or procedures into practice.
Ensures accuracy of and approves time sheets/payroll summary forms and paid time off requests for direct reports.
Provides ongoing monitoring for compliance with internal initiatives.
Recommends modifications of existing or development of new policies and procedures based on practice patterns and needs.
Ensures continuity of patient care during times of regularly assigned staff absences.
Maintains professional relationships with other providers, patients and families, and vendors
Maintains existing partnerships between hospice and long-term care and physician practices.
Responds to customer concerns and facilitates prompt resolution of issues. Makes appropriate changes in practice based on concerns.
Utilizes feedback from long term care and physician practices to provide exceptional customer service.
Ensures that problems and questions are effectively addressed, researched, and resolved.
Receives and responds to text messages/e-mails/voice mails as necessary.
Presents and maintains a highly professional image.
Assumes responsibility for establishing and maintaining effective working relationships with leadership and staff in other departments.
Attends meetings and participates actively in internal organizational activities. Reports and acts on potential issues for improvement, participates in work groups, and participates in quality assurance audits as needed.
Keeps other leadership and supervisors well informed of area activities and of any significant problems.
Cross trains with other TeamManagers to ensure continuity of leadership as needed.
May perform other duties as required.
(LDHH Staff) Cleans patient rooms as required per patient room cleaning procedure. Ensures all areas of facility are clean and appropriately stocked with supplies. Keeps the family room clean throughout the day. Ensures proper chemicals are used for cleaning different surfaces. Ensures protective equipment is used when working with chemicals, i.e., gloves, glasses.
Qualifications
Minimum Qualifications
Bachelor's Degree in related field required; Master's Degree preferred. Or the equivalent combination of education, technical certifications, training, and work experience.
Minimum 2 years' related experience required with increasing management responsibilities. Related experience includes home health/hospice, oncology, and medical surgical.
Proficiency in Microsoft Office is required.
$53k-107k yearly est. 3d ago
Release/Environment Manager Team Lead
Bank of America 4.7
Team manager job in Charlotte, NC
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Position Summary:
This is a Release Manager/Environment Manager role which needs to work closely with Application Development, TI , DevOps , Business partners etc to facilitate all release types - Integrated, BAU, Monthly, Re-platform etc. The person will be responsible to lead a team of resources that encompass the entire development lifecycle with a goal of standardizing build and release processes.
This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client's expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners.
Responsibilities:
Manage the release definition and scope negotiation process for each release
Work closely with Development and QA Teams to oversee the completion of code reviews, unit testing, release test plan, test scripts, automation, performance
Work closely with Deployment Managementteams on the Component readiness items and weekend release execution plans
Coordinate code readiness and promotion through environments
Work with Code Promotion Team, Application Leads, and Infrastructure teams to verify release packages, code merges, code staging, code quality, and environment readiness throughout the complete life cycle of the release
Prepare and manage all release deployment artifacts for the successful implementation of the release in Production
Includes implementation plans, schedules, communications, conference calls, etc
Ensure MRA 2 guidelines are followed End to End through the Release Life cycle
Ensure Enterprise Change Management (ECM) guidelines are followed End to End through the Release Life cycle
Manage post productions issues to closure as well as PIR (Post Implementation Reviews)
Ensure all application documentation is managed, ensuring that signoff is received at each phase of the test cycle
Due to time criticality, need to proactively handle/identify any potential risk associated with the change and notify application development team
Identify process improvement, risk associated with existing process and ideas which can reduce efforts based on time/cost and qualify under OPEX ideas
Required Qualifications:
10+ years in a similar role, e.g. Release manager, Release operations, Change Management, Development
10+ years' experience in Release Management, Change Management, Agile Methodologies, CI/CD, Lower Level Environment Management
10+ years' experience in project, release and portfolio management
Hands on experience with ITSM Remedy, Cutover, Release Manager, and Jira and Horizon tools
Proficient in Agile methodology, and Confluence
Must be familiar and have working knowledge of DevOps and CI/CD
Powerpoint, Excel, Tableau, etc
Must have good verbal and written communication skills
Develops, audits, monitors and enforces established release processes and policies in support of cross-domain configuration integration, testing, release deliverable completeness and consistency
Acts as the gatekeeper to the production environment, ensuring consistency in policies and operational procedures, release integration testing and production validation
Desired Qualifications:
Ability to work closely with the Development teams to understand the nature of the environments and releases
Skills:
Collaboration
Project Management
Result Orientation
Solution Delivery Process
Stakeholder Management
Analytical Thinking
Business Acumen
Financial Management
Influence
Risk Management
Agile Practices
Architecture
Data Management
Solution Design
Technical Strategy Development
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101) Pay and benefits information Pay range$115,000.00 - $190,100.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
$115k-190.1k yearly Auto-Apply 60d+ ago
HVAC Call Center Supervisor
Horne Heating & Air Conditioning
Team manager job in Belmont, NC
Join Our Team as an HVAC Call Center Supervisor Are you an experienced leader with a strong background in customer service and call center operations? We're looking for an HVAC Call Center Supervisor to oversee our customer service and dispatch teams, ensuring smooth daily operations, strong performance, and a positive, productive work environment. This is a pivotal role for someone who thrives in a fast-paced setting, excels at coaching and mentoring, and is passionate about driving service excellence.
Position Details
* Title: HVAC Call Center Supervisor
* Reports to: General Manager
* Schedule: Monday-Friday, 8:00 AM - approximately 6:00 PM (in-office)
* Compensation: $60,000 base salary, depending on experience, plus additional earning potential
What We Offer
* Performance bonus opportunities
* Year-round work stability
* 2+ weeks of accrued PTO in your first year
* 5 paid holidays plus your birthday off
* Medical, dental, vision, life, and supplemental benefits
* 401(k) with 3% full match and partial match on 4-5%
* Ongoing training and career growth opportunities
* Quarterly incentives tied to performance goals
* Fun company events and team-building activities
Key Responsibilities
* Lead, motivate, and support the call center, dispatch, and customer service teams to meet and exceed performance goals.
* Train new hires and provide ongoing coaching to improve skills, knowledge, and productivity.
* Develop and implement process improvements to increase efficiency and customer satisfaction.
* Handle escalated customer issues with professionalism and empathy, ensuring timely resolution.
* Monitor, track, and report on departmental performance metrics and KPIs.
* Collaborate across departments to streamline workflows and enhance service delivery.
* Foster a culture of accountability, teamwork, and continuous improvement.
Required Qualifications
* Experience with ServiceTitan software (1+ years preferred).
* HVAC or related industry experience.
* Supervisory/Management/Leadership experience, ideally overseeing teams of 5 or more.
* Proficiency in Microsoft Office 365 (Teams, Excel, OneDrive).
* Strong phone-based customer service experience.
* Demonstrated ability to track and deliver on departmental metrics.
* Strong multitasking, organizational, and time-management skills.
* Excellent communication and interpersonal skills with a passion for coaching and team development.
$60k yearly 32d ago
Office Manager
Classic Collision 4.2
Team manager job in Albemarle, NC
Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.
Classic Collision offers competitive pay, benefits, and career advancement opportunities.
Please come and join our team!
Why Choose Classic Collision?
* Paid Weekly
* Continuous Training
* Supportive Team Culture
* Company match 401K
* Medical/Dental/Vision
* Paid Time Off - 6 Paid Holiday
* Rewarding Work
Office Manager
The Collision Center Office Manager coordinates and oversees administrative duties. Ensures that the office operates efficiently and smoothly.
Responsibilities
* Work closely with the General Manager to create a team environment producing high-performance results.
* Provides all administrative support to a collision center
* Manage, train, motivate and monitor the performance of Receptionists and Customer Service Reps
* Provide direct reports with clear expectations and the necessary tools, training, and information to effectively perform their jobs.
* Ensure RO (repair orders) are balanced accurately, and Standard Operating Procedures (SOP) are being followed
* Provide accurate HR-related administration and recordkeeping for all center associates
* Maintains and keeps an open line of communication with parts vendors and parts coordinator to assist with parts returns and credits
* Maintain and balance AR (accounts receivables), AP (accounts payables), and deposit procedures within company standards
* Provides outstanding customer service to all internal and external customers
* Prepare and complete paperwork for the final customer packet prior to vehicle delivery
* Support General Manager with maintaining DRP (Direct Repair Programs) validates and reconciling final invoice
* Provide post repair plan communication including all vehicle status updates
* Perform other related duties as assigned
Qualifications
* Must be at least 18 years of age
* Must have High School Diploma or GED
* Associate's degree preferred or equivalent combination of education, experience, and training
* Minimum 4 to 6 years of customer service experience or administrative office assistant experience
* Automotive industry experience preferred
Requirements
* Customer-focused approach to troubleshooting, resolving problems, and ensuring repeat business
* Strong analytical and problem-solving skills
* Excellent written and verbal communication skills
* Proficient in Microsoft Office Suite
* Ability to adapt to a fast-paced environment
* Working estimating knowledge, including systems preferred
* Advanced knowledge of general office management. A/P, A/R, Payroll, Etc.
Behaviors/Competencies
Integrity-Respect, and accountability at every level and in every interaction
Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
Innovation-Develops and displays innovative approaches and ideas to our business
Teamwork-Contributes to building a positive team spirit. Supports everyone's efforts to succeed
Physical & Environmental
While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Classic Collision is an Equal Opportunity Employer
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex, including pregnancy, sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail ******************************* or call *************. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position.
How much does a team manager earn in Charlotte, NC?
The average team manager in Charlotte, NC earns between $39,000 and $148,000 annually. This compares to the national average team manager range of $44,000 to $152,000.
Average team manager salary in Charlotte, NC
$76,000
What are the biggest employers of Team Managers in Charlotte, NC?
The biggest employers of Team Managers in Charlotte, NC are: