Team manager jobs in Cincinnati, OH - 501 jobs

We are seeking a reliable and detail-oriented bookkeper/accounting specialist. Find out if this opportunity is a good fit by reading all of the information that follows below. This role is ideal for someone who thrives in a small-business environment and can maintain accurate financial records that support day-to-day business operations. xevrcyc Employee will be primarily on site with some flexibility. We estimate the position to be 28-36 hours per week with flexibility on days and schedule

Office Manager Luxury Floral & Container Garden Company The Office Manager plays a critical role in ensuring the smooth daily operations of a high-end floral and container garden business. This individual oversees office administration, supports field operations, manages a small internal team, and acts as a key liaison between the office, field crews, vendors, and leadership. The Office Manager reports directly to the Director of Operations and helps uphold the company's reputation for excellence, organization, and premium client service. Key Responsibilities Office & Administrative Management Oversee daily office operations, ensuring efficiency, organization, and professionalism Manage office systems, workflows, documentation, and record-keeping Maintain calendars, schedules, and internal communications Ensure office policies, procedures, and best practices are followed Team Leadership & Coordination Directly manage and support 3 internal office team members Provide training, guidance, task prioritization, and performance feedback Coordinate administrative support for a 20-person field crew, including scheduling, time tracking, and job documentation Foster collaboration between office staff and field teams Operations & Scheduling Support Assist with scheduling, logistics, and operational planning Coordinate job schedules, seasonal installations, maintenance routes, and special projects Track project timelines and ensure deliverables are met Help resolve operational issues proactively and professionally Client & Vendor Support Serve as a point of contact for clients, vendors, and partners as needed Ensure exceptional customer service aligned with a luxury brand experience Manage vendor communications, purchase orders, and invoicing support Assist with client billing, contracts, and account follow-ups Financial & Reporting Support Support payroll preparation, invoicing, and expense tracking Monitor budgets, job costing, and operational expenses Prepare reports and summaries for leadership Maintain accurate records for audits and seasonal planning Qualifications & Experience 3-5+ years of experience in office management, operations, or administrative leadership Experience managing teams and coordinating with field or production crews preferred Strong organizational, multitasking, and problem-solving skills Excellent communication and interpersonal abilities Comfort working in a fast-paced, seasonal, and detail-driven environment Proficiency with office software (Microsoft Office, Google Workspace, scheduling and accounting tools) Experience in landscaping, horticulture, floral, or luxury service industries is a plus Personal Attributes Highly organized and detail-oriented Calm, professional, and solution-focused Confident leader with a collaborative mindset Strong sense of ownership and accountability Appreciation for design-driven, high-end service environments Reporting Structure Reports to: Director of Operations Manages: 3 internal office team members Works closely with: 20-person field crew

About Us The Killer Brownie Company is a fast-growing premium dessert manufacturer known for our indulgent layered brownies. With increasing demand and plans for expansion, we're looking for a strategic and hands-on Manufacturing Manager to help lead our Bakery operations into the next phase of growth. Position Summary We are seeking a dynamic and experienced Manufacturing Manager with a strong background in CPG (Consumer Packaged Goods) production environments to lead our Bakery Manufacturing Operations. This role is ideal for a leader who can balance day-to-day operations with long-term strategic vision. You'll be responsible for supporting and developing Baking supervisors and team members, ensuring smooth operations, and driving continuous improvement across shifts. Key Responsibilities Leadership & Oversight Serve as relief for Baking Supervisors during absences, maintaining continuity and performance. Hire, train, direct and develop frontline Baking team members and emerging leaders. Foster a culture of teamwork, safety, quality and accountability. Strategic Thinking Understand and align with the company's growth plans, contributing to strategic initiatives and operational scaling. Identify opportunities for process optimization and capacity expansion. Operational Excellence Ensure production KPIs are met with high standards of quality and efficiency. Uphold and maintain high sanitary hygiene and food safety standards. Collaborate cross-functionally with maintenance, sanitation, quality, and supply chain teams. Monitor KPIs and implement corrective actions as needed. Talent Development Build a pipeline of future leaders through mentoring and structured development plans. Lead hiring efforts for manufacturing roles, ensuring cultural and operational fit. Qualifications 5+ years of experience in a manufacturing leadership role, preferably in a CPG environment. Proven ability to manage teams and drive performance. Strong understanding of Bakery or Food manufacturing, food safety, GMPs. General understanding of lean manufacturing principles. Excellent communication and organizational skills. Ability to see the “big picture” and contribute to strategic planning. Why Join Us Be part of a passionate team driving innovation in premium desserts. Play a key role in shaping the future of a growing company. Competitive compensation and benefits.

A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $22.25 Maximum Salary: $29.90 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Logistics Support Supervisor, you oversee the real-time performance and operational execution of a high-volume after-hours service center that supports TQL's carriers and sales teams nationwide. You are accountable for driving service levels, ensuring process accuracy, improving workflow efficiency, and developing the leaders who manage agent performance on your shift. In this role, you will analyze performance data, adjust operational strategy in real time, and ensure issues are resolved with a focus on quality, speed, and carrier satisfaction. You will coach and develop future leaders, support internal teams through cross-functional problem solving, and continuously refine procedures to create a reliable, scalable, and high-performing operation. What's in it for you: * Competitive salary with aggressive bonus and long-term incentive plans * Upward and lateral mobility opportunities with structured career paths * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more * Certified Great Place to Work with 800+ lifetime workplace award wins What you'll be doing: * Lead the operational performance of your shift, monitoring queue activity like inbound, outbound and digital workflows and making real-time adjustments to meet service level goals * Coach and develop team leads and future leaders, ensuring they drive accountability, performance standards, and skill growth for their teams * Review performance metrics like QA accuracy, productivity, service levels and abandon rate and implement actions to improve quality, efficiency and carrier experience * Resolve escalated service issues quickly and accurately using data and SOPs to prevent repeat issues and improve process reliability * Ensure all system actions, documentation, and EDI/website updates are completed correctly and on time, maintaining high accuracy standards for customers and carriers * Partner cross-functionally with Sales, Quality, Training and Leadership to resolve operational issues, improve workflows and standardize best practices * Conduct performance reviews, coaching conversations, corrective actions and recognition in alignment with departmental standards * Identify trends and recommend process improvements, contributing to more scalable and consistent operational support * Support recruiting efforts by referring strong candidates and helping develop a successful onboarding experience What you need: * 1+ year of leadership experience in a fast-paced customer service industry * Ability to work 5pm - 1am * Excellent management and leadership skills and a superior work ethic * Ability to prioritize requests and handle changing priorities seamlessly * High level of professionalism working with many levels of the organization * Good telephone and communication skills with strength in providing excellent customer service * Excellent organizational skills with keen attention to detail * Ability to work independently with a nationwide team Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *

Retail Team Manager (OH, Batavia) OH, Batavia At Five Star Breaktime Solutions, t he Retail Team Manager will be responsible for ensuring customer satisfaction by maintaining customer relationships, and resolving issues while also supervising Route Team Leaders and Retail Route Merchandisers to guarantee effective and efficient operations. Supervisory Responsibilities: + Manage retail vending and market route operations for assigned client locations. + Responsible for all interviewing, hiring, and training & development of retail employees as well as planning and assigning responsibilities to Merchandisers. + Manages time off of Merchandisers to ensure efficiency of operation for service obligations. + Addressing and resolving customer complaints per company guidelines. + Directly responsible for the execution and compliance of all plan o grams, promotions, new and conversion market installations. Essential Duties & Responsibilities: + Business client visitations to maintain good relations and respond to customer needs with the utmost sense of urgency and professionalism. + Support sales activities to include: client presentations, grand opening events, trade shows, proforma development, and retail space design. + Coordinates/executes retail installations, merchandising, and promotional activities in a professional and timely manner in new and existing accounts; performs retail location inspections and inventory audits to ensure company standards are met. + Reviews financial reports daily/weekly to ensure client satisfaction, data integrity, targeted spoilage rates, accuracy of retail sales collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained. + Maintain the retail operating system within accordance of program standards. Utilizes reports to determine proper replenishment, merchandising, and inventory level in established retail locations. + Reviews service frequencies to assure maximum retail sales to foster customer satisfaction, schedules and modifies retail service structure to improve productivity and reduce labor costs. + Collaborates with other Retail Team Managers to ensure maximum route efficiency and customer service and shares resources as available or needed. + Able to perform all job duties assigned to merchandise specialists and warehouse personnel in support of retail operations. Stays current and abides by all parts of collective bargaining agreements, where applicable. + Schedules regular meetings with merchandise service and attendant personnel, and fosters open lines of communication with direct reports; confers with other retail managers to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company. + Individual needs to ensure the proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks; as well as analyzing financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities. + Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for retail service personnel and ensures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping, and security. + Individual will notify a member of Senior Management of any information that would be beneficial in account retention or any actions that may jeopardize the business. Preferred Qualifications: + Bachelor's degree (B.A.) from four-year College or university; or two year's related experience and/or training; or equivalent combination of education and experience are required. + Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; be able to write reports and business correspondence and to effectively present information and respond to questions from managers, clients, customers, and the general public. Individual must have strong interaction skills and the ability to demonstrate strong communication and negotiation skills. + Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. + Must have the ability to solve practical problems and deal with multiple variables in situations where only limited standardization exists. Ability to interpret a variety of instruct ions furnished in written, oral, diagram, or schedule form. + Proficient or working knowledge of computer applications: Excel, Word, Power Point, and Email. General Requirements: + Must be able to lift 50lbs+; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis. + Must be at least 21 years old (DOT) and have a valid driver's license. + Must be able to consent to a pre-employment background check. + Must be able to consent to a drug screen. + Ability to follow workplace safety policies and guidelines. Benefits: + Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays + Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc. About Five Star Breaktime Solutions: Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service. Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO/Veteran/Federal Contractor Location - OH, Batavia - OH

Job Description Are you an experienced dental leader ready to elevate a growing, multi-doctor practice? Kings Dental is hiring a full-time Dental Office Manager to oversee operations at our two dynamic locations in Cincinnati and Mason, OH. If you thrive in a fast-paced environment and love empowering teams to perform at their best, this role is ideal for you. Why This Role Matters As our Dental Office Manager, you are the cornerstone of our daily operations. You will shape an environment where systems run smoothly, teams feel supported, and patients receive exceptional care every time they walk through the door. What You'll Do Lead daily operations across both locations and maintain an organized, efficient workflow. Coach, develop, and hold team members accountable while promoting collaboration. Monitor and act on KPIs to sustain high performance and financial health. Oversee financial processes, billing accuracy, and revenue cycle management. Manage HR functions including scheduling, recruiting, and onboarding. Strengthen the patient experience by ensuring consistency, quality, and hospitality. Why You'll Love Working Here We are a highly reputable, rapidly expanding practice with the warmth and familiarity of a family-oriented office. We invest heavily in: Modern equipment Clinical and administrative training Leading technology Team advancement and retention Our clinics are recognized with numerous 5-star reviews, awards, and a strong local presence. Compensation & Benefits $28-$40/hour, DOE Health insurance PTO 401(k) Employee discounts Bonus opportunities Fun team outings Monday-Friday schedule, 8:00 AM-5:00 PM Qualifications Dental office experience required Open Dental experience strongly preferred 3-5 years of Dental Office Manager experience preferred Ability to lead multi-location operations If this sounds like your next step, apply now-we'd love to meet you. Job Posted by ApplicantPro

Job Description Dental Office Manager: Batavia, OH Are you looking for an opportunity to let your leadership & dental office experience shine while supporting a dedicated & growing team in a thriving private dental practice? Welcome to Dental Care of Eastgate where we're proud to serve the Batavia, OH community with care that goes beyond the smile. Our practice is growing, and we've recently completely rennovated our practice & are excited to announce that we have added Dr. Anna to our team! We're thrilled to open the door for a dedicated Dental Office Manager (OM) to join our team. This role is all about people-you'll help us care for more patients, support our doctor, and make sure every person who walks through our door feels truly cared for. Rewards & Benefits: Competitive Salary starting at $25-30+/hr. (commiserate with experience) and access to a competitive bonus plan to help you exceed your financial goals. Comprehensive Benefit Package including Dental Coverage & Health Insurance Paid Holidays & Paid Time Off* 401K with up to a 3% company match Stable & consistent full-time schedule: Monday - Thursday: 7:30 a.m. - 5:30 p.m. (Occasional Fridays, if needed) Key Responsibilities Leadership & Operational Management: Lead, support, and develop team members to ensure that high-quality patient care is consistently delivered. Oversee the day-to-day operations of the practice, including staff training, workflow optimization, and performance monitoring, to create an environment where both patients and employees thrive. Administrative Management: Oversee patient scheduling, manage accounts receivables & insurance verification, manage patient records, and ensure compliance with HIPAA regulations Qualifications & What we are looking for in you … Experience: Minimum of 2 years of experience leading and managing a dental office. Communication Skills: Excellent verbal and written communication skills, with the ability to handle sensitive patient interactions. Organizational Skills: Strong attention to detail and ability to multitask in a fast-paced environment. Customer Service: A friendly, patient-centric approach with the ability to create positive experiences for all patients. Skills: Denticon Benefits: Medical Dental Vision 401k PTO Compensation: $25-$30/hour

The Lead Warranty Manager will work in a dynamic team supporting warranty and concession claims for customers across GE's commercial engine portfolio. This role encompasses direct customer engagement, execution of contracts on behalf of the company, profit recovery objectives tied to partner obligations, and the use of creative license to optimize business processes. Close partnership with Customer Service team, Fleet Program team, Product Line Operations teams, and Finance teams is also a key component to success. Job Description Essential Responsibilities: * Manage assigned product lines' warranty and concession programs for assigned customers, consistent with commercial agreements and company policies. * Responsible for accurate and timely administration, approval, and settlement of all warranty and concession claims from assigned programs. * Lead customer engagement necessary to process and provide status of warranty and concession claims, including supporting rationale of company conclusions on potentially sensitive matters. * Work with other Warranty team members on development of standard work and process refinements to improve efficiency of team. * Contribute to development, implementation, and maturity of digital products necessary to facilitate effective customer experience and warranty claim processing. * Collaborate with partner organizations necessary to support training, commercial support and customer service associated with warranties and concessions - including Fleet Programs, Customer Service Managers, Customer Program Managers, and other Customer Team or Finance team leaders. * Ownership of warranty and concession lifecycle for responsible programs; including metrics to demonstrate process capability, and stability, and improve where necessary. * Establish proficiency in warranty and concession domain across all commercial engine programs to enable optimum support of team. Minimum Requirements: * Bachelors degree from an accredited college or university and 3+ years of experience in Services, Commercial, Engineering, Supply Chain or Finance (or a minimum high school diploma / GED with an additional 4+ years of experience in Services, Commercial, Engineering, Supply Chain or Finance). Desired Characteristics: * Lean Six Sigma accredited training or process improvement accomplishments. * Contract management experience. * Customer or supplier facing experience. * Technical acumen; awareness of jet engine fundamentals. * Strong oral and written communication skills. * Demonstrated ability to analyze and resolve problems. * Ability to document, plan, market, and execute programs. * Established project management skills. #LI-ST1 GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes

Customer Service Supervisor- On-site Logan A/C & Heat Services 57 reviews Dayton, OH 45377 Full-time The Customer Service Supervisor is responsible for leading a team to provide superior customer service through various media channels (phone, chat, and email). Responsibilities include the development and training of Customer Service Representatives (CSR's), close monitoring of performance, and handling elevated customer issues. This position requires strong communication skills to facilitate individual coaching and mentoring of CSR's. Provides daily oversite, support, and strategic input to the Customer Service team to ensure efficiency and profitability in scheduling service appointments. Further, the position is responsible for maintaining knowledge of Logan Services' products, services and processes pertaining to the Customer Service Department. Essential Duties and Responsibilities: Actively supports the Customer Service team by answering incoming calls for all markets and scheduling of service calls logistically and profitably Provides daily support and guidance to the Customer Service team Conduct regular call monitoring and evaluations to ensure a superior customer experience is being provided Coach, motivate and counsel CSR's on performance including administering disciplinary action when necessary. Responsible for setting team and individualized CSR goals, evaluating, and managing the Customer Service performance reporting and analytics to help each CSR reach those goals Conduct monthly 1:1 meetings with each CSR to review performance, individualized coaching and/or career pathing opportunities Conduct 1:1 call evaluations for each CSR at minimum twice a month Responsible for developing new/improving, implementing and managing of all Customer Service related processes and best practices to improve efficiency and a positive customer experience by staying abreast on customer service trends, software and best practices. Streamline and cascade all important and relevant information to Customer Service team through effective communication such as monthly team meeting, weekly team huddles, side-by-side process refreshers, seasonal bootcamp trainings, etc. Assists with resolving escalated customer issues and collaborates with Field Supervisors and Customer Experience Specialist to handle and resolve escalated customer complaints, questions, and concerns. Ability to authorize maintenance plan discounts or process refunds up to $300 when necessary Management of weekly timesheets and time off requests for your direct reports. Responsible for monthly verification and accurate reporting of CSR SPIFFs to HR Responsible for 30 day, 90 day, and annual reviews of direct reports. Collaborate with CSR Manager to interview potential CSR candidates and support with training and development of any CSR new hire. Responsible for scheduling and coverage needs of the Customer Service department include but not limited to reviewing the weather forecast and anticipating opportunities to adjust and/or add hours to maximize appointment scheduling. Responsible for oversite and performance of the weekend & holiday schedule. Collaboration with all company departments with a positive intent Performs other duties as assigned Competencies: Customer Service oriented- ability to portray empathy, relate with others and eager to help when working with a customer to ensure they receive a positive experience Positivity- displaying a positive attitude even during times of adversity Leadership- able to organize, control, and guide the work of others to obtain satisfactory results. Mentoring- provides advice and support while fostering the progress of a less experienced colleague Communication - Displays a grasp of the information and always initiates or responds to communications in an appropriate, timely and comprehensive manner. Active Listening - Giving full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times. TEAM Builder- Creates a sense of TEAM through achievement, goal setting, sharing successes, professional development etc. Interpersonal skills- relates well to all kinds of people, inside and outside the organization, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact, can diffuse even high-tension situation comfortably Confidentiality- maintains all client communications and confidential information as per code of ethics, and per client instructions Self sufficient and motived- is internally self motivated and has a proactive approach and participation by being able to identify areas of opportunity within the business and their team and takes initiative in providing additional support and/or taking action as necessary Sense of urgency- it's imperative to act promptly, decisively, and without delay using good judgement Experience and Requirements: Bachelor's degree or Associate's Degree plus 1-2 years of related experience. 3-5 years Customer Service experience HVAC knowledge Knowledge of Word Processing software. Microsoft Excel, Word, and Outlook Excellent written and oral communication skills Our PARTE Values: P - People First - We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do. A - Agile - We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities. R - Radical Ownership - We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution. T - Teamwork - We lift each other up and win as one. Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other. E - Excellence - Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way. To perform this job successfully, an individual must be able to meet the essential duties and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Logan Services Inc. offers Equal Employment Opportunities to all applicants.

Job DescriptionDescription: The Front Office Manager is directly responsible for the leadership, development, and execution of the Front Desk and Night Audit team. This role manages all departmental operations, including scheduling, budget adherence, and payroll, and is critical for maximizing revenue, maintaining the integrity of hotel policies (e.g., 21+ check-in, incidental holds, pet policy), and ensuring exceptional guest service within the expansive Spooky Nook Champion Mill complex. The schedule for this position works primarily second shift (2pm-10pm). Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed. As a Full-Time team member of the Nook, you will enjoy: Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. Affordable and comprehensive Medical, Dental, and Vision benefits Competitive PTO package Paid holidays 401k program 35% discount on food and beverage purchases, including the Forklift and Palate restaurant 35% discount on all Nook apparel Free child watch (3-hour increments) Essential Job Functions A. Leadership, Management & Training Staff Management & Development: Responsible for scheduling and payroll. Leads structured training for new team members and collaborates with the AGM on monthly training preparation. Conducts regular team meetings and monthly 1-on-1s to review progress. Monitors daily/future occupancy to ensure proper staffing levels. Standards & Uniforms: Conducts daily uniform inspection and enforces professional service standards across all shifts. B. Guest Experience & Communication Manager on Duty: Acts as the Manager on Duty for the hotel, efficiently resolving service issues and complex guest problems. Communication & Information: Ensures the Front Desk is supplied with up-to-date quick reference information (Daily Facility Hours, Group Info, etc.) to communicate effectively with guests regarding the complex amenities and events. Proactive Guest Service: Maintains a high-quality, professional environment, utilizing tools like the Guest of the Day program to enhance individual guest experiences. C. Revenue, Reservations & Finances Rate Strategy & Revenue Management: Participates in Revenue Management meetings to maximize room revenue. Communicates and enforces established rate and inventory strategies, including the two-night minimum for weekend stays. Financial Integrity: Manages cash handling procedures. Reviews Night Audit Reports and the Shift Log daily to ensure revenue accuracy and follow up on discrepancies. Ensures all weekend reservations have the required one-night deposit. Group Management: Manages group rooming lists and maintains the group resume binder. D. Property Standards Maintenance & Cleanliness: Prints Maintenance Papers (Work Orders, OOO Reports) and ensures timely follow-up. Works directly with the Housekeeping Manager to coordinate Early Check-Ins and Late Check-Outs and ensure cleanliness standards are exceeded. Local Expertise: Maintains a well-informed working knowledge of competing properties and attractions available in Butler County. Requirements: Minimum 3 years of hotel front office/supervisory experience. Must be 18 years of age or older with a High School Diploma or equivalent. Fluent knowledge of the English language. Ability to work a flexible schedule, including evenings, weekends, and holidays. Preferred Qualifications Highly dependable and punctual. Strong focus on guest service and the ability to view the "big picture" impact on the complex. Proven leadership skills with the ability to inspire respect and provide guidance. Excellent communication skills for handling diverse demographics and stressful situations. Detail-oriented, self-starting, and ability to multi-task effectively. Working Conditions Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. This position will primarily work in an office environment. Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, talking, hearing, standing, and sitting for long periods of time while working on a computer. He or she will frequently be required to bend, reach, lift, push and pull. The team member will be occasionally required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs. regularly. Noise Level: The noise level in this environment is typically variable.

The Intuit Product Expert Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors/takes action on real time adherence for their team and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance, while fostering motivation and maintaining company culture. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles and Responsibilities Lead and manage a team of 20-25 student call center agents specializing in customer service inquiries. Conduct routine 1:1 coaching session(s) to provide feedback to meet performance metrics, including quality, productivity, attendance, compliance, and disciplinary issues. Ensure continuous learning training modules are complete before announced deadlines. Identify training opportunities and/or knowledge skill gaps amongst the team and collaborate with other department leaders as needed to improve agent performance. Review daily and weekly agent scheduling to monitor agent's weekly schedule adherence and provide feedback to WFM as requested. Review agent's daily attendance for occurrences and/or occurrence discrepancies. Review agent timecards for accuracy, make time punch corrections as needed, and approve payroll before announced deadline. Partner with Workforce Management and Operations Managers to ensure efficient agent scheduling and/or leadership support coverage. Uphold EAW and Intuit's policies, standards, and compliance requirements. Manage attendance, adherence, and behavioral expectations using EAW's progressive corrective action model, when necessary. Foster an inclusive and engaging team culture that balances accountability with recognition. Escalate client concerns, systemic issues, and process improvements to Operations Leadership. Serve as a key point of contact between agents, leadership, and clients, to help ensure alignment of goals and expectations. Attend weekly and monthly business reviews to share valuable insight into agent performance with client and better understand client's performance expectations. Maintain excellent knowledge of company policies and procedures to assist agents with difficult customer concerns via slack and/or individual coaching sessions. Resolve escalated customer concerns, balancing superior service with fiscal responsibility. Perform other duties as directed by management. Basic Qualifications Bachelor's or associate degree required. 3 years of experience in a call center or customer service role. Experience handling customer escalations and providing excellent customer service. Ability to monitor, coach, and provide effective feedback to agents to meet performance metrics. High level of integrity and professionalism in handling confidential information. Strong computer skills and proficiency in Microsoft Office Suite. Strong analytical and problem-solving skills. Exhibit exceptional time management, organization, and prioritization skills. Ability to work independently and in a team setting within a fast-paced environment. Excellent written, verbal, and interpersonal communication skills. Proven success in leading a team of agents. Ability to multi-task and perform in a fast-paced environment. Embrace feedback and approach work with a growth mindset. AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment. THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.

Working under the general supervision of the Sr Director of Customer Operations, relying on experience and judgment to plan and accomplish goals, the Manager of Customer Experience is responsible for the day-to-day operations of the customer experience (CX) team for an assigned business unit(s). Executes the CX strategy with a focus on achieving key quality and productivity performance metrics. Manages the development, implementation, and execution of organization and customer experience efforts and related initiatives designed to enhance overall customer experience results, customer engagement, and retention. Leads a team of customer experience professionals and champions a "People First" culture of employee coaching, engagement and empowerment while focused on reduced attrition and absenteeism. What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Responsibilities Develops and executes a customer experience that meets or exceeds all customer service and performance KPIs, including efficiency, quality and CSAT Contributes to strategies that improve customer experience, account management and drives TIDC and Managed Services toward world class performance Manages relationship with Account Managers and Sales Leadership to drive customer service, customer engagement and customer retention programs Proactively identifies risks to customer satisfaction and takes immediate action to rectify Leads a team of customer experience professionals and champions a "People First" culture of employee coaching, engagement and empowerment while focused on reduced attrition and absenteeism Builds resource plans, talent pipeline, and succession plans to ensure proactive staffing and hiring based on contact volume, project complexity, and service level goals Ensures performance management programs are executed and that goals are being met consistently Represents the needs of the customer and the CX organization on key initiatives and coordinates successful project implementation Identifies specific areas of opportunity across the business for enhancing our customer experience Obtains and understands customer analytics, identifying customer experience best practices across the organization and determines how to best leverage into the overall business Learns from best-in-class customer strategies where appropriate and leads continuous improvement Leads end-to-end delivery of multiple key projects and large product rollouts Develops project budgets, plans and strategies that support the Customer Experience goals Works cross-functionally to champions change management and drives toward customer focused organization Identifies opportunities to create a competitive advantage for Technology Integration and Distribution Center (TIDC) and Managed Services by differentiating in the marketplace with a customer-centric strategy. Listens to current customer issues. Puts key solutions in front of customers to stay ahead of their business, anticipate new needs and remain continuously relevant Develops and leads customer briefings Leverages data collected from customer interactions to yield insights into customer behavior and inform efforts to offer personalized, thoughtful and fruitful experiences at each touchpoint Identifies opportunities for application of artificial intelligence, analytics, and system enhancements of technology-enabled tools to expedite resolutions and create efficiencies Min USD $74,500.00/Yr. Max USD $94,244.00/Yr. Qualifications Degree requirements: Bachelor's Degree or the equivalent combination of education and work experience Required competencies: · Proven experience and skills in customer service and remote management of a team · Demonstrated comprehensive working knowledge of contact / call center operations, performance metrics and technology · Working knowledge of order management and case management technology · Strong interpersonal and relationship skills · Analytical and problem-solving skills · Strong project management skills; working knowledge of group infrastructure · Experience in leading/motivating large, diverse workforce; must be able to build camaraderie/trust · Strong communication and presentation skills, both verbal and written · Ability to influence change across internal teams, stakeholders, partners and leadership · Capable of developing high-performing teams and building a strong talent bench · Ability to effectively prioritize work and manage competing priorities · Understands the customer journey end-to-end, including each customer, their environment (digital and physical), processes, tools and employee mind-sets s/he experiences. Additional preferred competencies or preferred qualifications, if any: · ITIL Certification, preferred · IT Experience: Ability to integrate business and operations systems to an ERP solution, understanding of IT systems and tools, confidence learning and adopting new technology and applications

Are you ready to step into the world of hospitality excellence? Join us at voco | The Clair - Cincinnati Downtown and become part of a team dedicated to providing exceptional guest experiences. As a Front Office Manager, you will be at the forefront of our guests' journey, ensuring their stay is seamless and memorable. Your role will encompass overseeing daily operations, managing reservations, and leading a team committed to delivering top-notch service. At voco | The Clair - Cincinnati Downtown, we value professionalism, attention to detail, and a passion for hospitality. With a competitive hourly salary of $17- $20, you will have the opportunity to showcase your leadership skills and contribute to creating a welcoming environment for our valued guests. Join us in shaping unforgettable stays for our guests and be a key player in our success story. Oversee front desk operations and ensure seamless check-in and check-out processes. Manage hotel reservations and room assignments efficiently to maximize occupancy rate. Train, schedule, and supervise front desk staff to provide exceptional guest service. Handle guest inquiries, concerns, and complaints professionally and resolve issues promptly. Maintain accurate records of guest payments, invoices, and financial transactions. 2+ years of experience in front office management or related roles. Strong organizational and time management skills. Excellent communication and customer service abilities. Proficiency in hotel front desk operations. US work authorization and the ability to pass a Front Desk Hotel Skills Assessment.

Job Description Are you ready to step into the world of hospitality excellence? Join us at voco | The Clair - Cincinnati Downtown and become part of a team dedicated to providing exceptional guest experiences. As a Front Office Manager, you will be at the forefront of our guests' journey, ensuring their stay is seamless and memorable. Your role will encompass overseeing daily operations, managing reservations, and leading a team committed to delivering top-notch service. At voco | The Clair - Cincinnati Downtown, we value professionalism, attention to detail, and a passion for hospitality. With a competitive hourly salary of $17- $20, you will have the opportunity to showcase your leadership skills and contribute to creating a welcoming environment for our valued guests. Join us in shaping unforgettable stays for our guests and be a key player in our success story. Compensation: $17 - $20 hourly Responsibilities: Oversee front desk operations and ensure seamless check-in and check-out processes. Manage hotel reservations and room assignments efficiently to maximize occupancy rate. Train, schedule, and supervise front desk staff to provide exceptional guest service. Handle guest inquiries, concerns, and complaints professionally and resolve issues promptly. Maintain accurate records of guest payments, invoices, and financial transactions. Qualifications: 2+ years of experience in front office management or related roles. Strong organizational and time management skills. Excellent communication and customer service abilities. Proficiency in hotel front desk operations. US work authorization and the ability to pass a Front Desk Hotel Skills Assessment. About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 600 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Apply now Work Type: Office Working Employment Type: Permanent Job Description: Business * This role is responsible for managing Delhi Centre for Business Banking Medium Enterprise, SCB India looking after both the existing portfolio of clients and also acquiring new business to grow the ME Business in Delhi, by managing a team of RMs and Service Managers. * Responsible for onboarding new clients through various avenues including Agri NTB accounts as well maintaining existing portfolio and managing both risk and opportunities arising out of it. * Meeting existing clients, generating leads from them, meeting CA, Consultants etc can provide output. * Understanding the client needs and providing solutions to them so that the purpose is also solved and revenue part is also taken care * Maintaining quality of the existing portfolio by checking the health of the account on periodic basis. * Any suspicious activity / alert in the account should be immediately identified and discussed amongst the etam for taking future action. * Sales Discipline: Timely and accurate account plans, timely updation of NTB and pipeline, and call reports * Delivery on RORWA commitments made whilst approving * Achieving assigned full year objectives as per annual P3 document Processes * Ensure adherence to all internal and external regulations. * To embed Operational Risk monitoring as an integral part of the business process. Towards this, to effectively carry out the assigned role, if any, under Compliance Risk Management and Operational Risk Management Assurance. Risk Management * Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees Governance * Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. * Lead the work to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Internal * Credit Risk * RM team * Credit Analysts * CRC * Trade Ops * Audit * Branches & PVB External * As and when necessary Other Responsibilities * Embed Here for good and Group's brand and values in SCB India Business Banking Medium Enterprises Team. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats). Skills and Experience * Credit Analysis * Customer Focus and Selling Skills * Problem solving * Team work and collaboration Qualifications * MBA finance, or Chartered Accountant or similar qualification specialising in Finance & Credit Analysis/. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: * Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do * Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well * Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. * Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. * Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. * Flexible working options based around home and office locations, with flexible working patterns. * Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits * A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. * Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Apply now Information at a Glance * * * * *

Company Cox Automotive - USA Job Family Group Business Operations Job Profile Manager, Business Services Management Level Manager - People Leader Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Compensation includes a base salary of $0.00 - $0.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description: Responsibilities of Multiple Office Locations: Indianapolis, IN; Hamilton, OH; and Clarksville, IN. Must live in one of the following states: Indiana and Ohio. This position manages and coordinates general office activities, including office administration and staff, is responsible for the accuracy and efficiency of all sales records and documents, and assists customers with sales and service-related problems and questions. Job Responsibilities: * Manage daily administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc. * Maintain and oversee sale day process and flow according to company policies. * Develop and implement training methods to ensure all employees have essential job skills. * Maximize office productivity through proficient use of appropriate software applications, and research and develop resources that create a timely and efficient workflow. * Maintain and develop office staff by recruiting, selecting, orienting, training and supervising employees, and by providing educational opportunities. Counsel and discipline employees, as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals. * Analyze and organize office operations and procedures such as approval of payroll time for office staff, filing systems, requisition of supplies, and other clerical services. * Plan office layout, develop office budget, schedule expenditures, analyze variances and initiate cost reduction. Prepare activity and sales reports for management upon request. * Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Supervise the servicing of office equipment and the ordering of office supplies. * Maintain and monitor systems to process customer transactions according to established guidelines. Monitor and keep current with Department of Motor Vehicle laws and regulations. * Coordinate activities of various clerical departments and employees and interact with other departments as necessary to ensure high quality of service to customers. * Interact and coordinate with corporate when new procedures are needed, develop, and implement improvements in methods and systems to ensure the smooth flow of work and customer satisfaction. * Interact and coordinate with the corporate to develop and administer proper procedures for floor plan payments. * Ensure that all customer payments are processed on day of receipt for timely deposit. * Work closely with Accounting and MFS Collections departments regarding customer payments and monitoring Working Cash Reports. * Ensure all cash receipts are handled in accordance with IRS 8300 procedures. * Administer and supervise all title processing for operating location transactions. * Assist customers and employees in solving sales related issues. * Actively work with other departments to create strong relationships and increase efficiencies. * Supervise dealer registration office and title office as needed to ensure quality service to customers. * Hire and supervise block clerks. Establish schedules to ensure appropriate coverage for sale day activities and volumes. * Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. * Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. * Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect. * Enforce all company policies and procedures related to employee and customer conduct. * Partner with various market level support teams (i.e., Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support. * Perform other duties as assigned. Qualifications: * Equivalent combination of education and work-related experience * High School Diploma and 11 years of relevant experience in related field. ~OR~ Bachelor's Degree and 7 years of relevant experience in a related field and 1 year of experience in a leadership role ~OR~ * Master's Degree and 5 years of relevant experience in related field. ~OR~ * Ph.D and 2 years of relevant experience in related field. * Automotive Title experience. * 3- 5 years of office management or supervisory experience. * Ability to Travel * Client Servicing * Customer Service Focus * Effective communication and interaction skills. * Effective management, customer service, and organizational skills. * Comprehensive knowledge of title & DMV laws and regulations. * Experienced computer and software knowledge essential, including AS400. * Ability to handle multiple tasks at one time. * Ability to sit or stand for prolonged periods of time. Vision abilities required include close, distance, color, and depth perception. * Knowledge of Microsoft Office, including Microsoft Word, Excel, and Outlook software. Preferred: * Certified Notary * Prior Auction experience Work Environment: Fast paced, close quarters. Occasional exposure to fumes, odors, and weather conditions Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Company Cox Automotive - USA Job Family Group Business Operations Job Profile Manager, Business Services Management Level Manager - People Leader Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Compensation includes a base salary of $0.00 - $0.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description: Responsibilities of Multiple Office Locations: Indianapolis, IN; Hamilton, OH; and Clarksville, IN. Must live in one of the following states: Indiana and Ohio. This position manages and coordinates general office activities, including office administration and staff, is responsible for the accuracy and efficiency of all sales records and documents, and assists customers with sales and service-related problems and questions. Job Responsibilities: Manage daily administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc. Maintain and oversee sale day process and flow according to company policies. Develop and implement training methods to ensure all employees have essential job skills. Maximize office productivity through proficient use of appropriate software applications, and research and develop resources that create a timely and efficient workflow. Maintain and develop office staff by recruiting, selecting, orienting, training and supervising employees, and by providing educational opportunities. Counsel and discipline employees, as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals. Analyze and organize office operations and procedures such as approval of payroll time for office staff, filing systems, requisition of supplies, and other clerical services. Plan office layout, develop office budget, schedule expenditures, analyze variances and initiate cost reduction. Prepare activity and sales reports for management upon request. Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Supervise the servicing of office equipment and the ordering of office supplies. Maintain and monitor systems to process customer transactions according to established guidelines. Monitor and keep current with Department of Motor Vehicle laws and regulations. Coordinate activities of various clerical departments and employees and interact with other departments as necessary to ensure high quality of service to customers. Interact and coordinate with corporate when new procedures are needed, develop, and implement improvements in methods and systems to ensure the smooth flow of work and customer satisfaction. Interact and coordinate with the corporate to develop and administer proper procedures for floor plan payments. Ensure that all customer payments are processed on day of receipt for timely deposit. Work closely with Accounting and MFS Collections departments regarding customer payments and monitoring Working Cash Reports. Ensure all cash receipts are handled in accordance with IRS 8300 procedures. Administer and supervise all title processing for operating location transactions. Assist customers and employees in solving sales related issues. Actively work with other departments to create strong relationships and increase efficiencies. Supervise dealer registration office and title office as needed to ensure quality service to customers. Hire and supervise block clerks. Establish schedules to ensure appropriate coverage for sale day activities and volumes. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect. Enforce all company policies and procedures related to employee and customer conduct. Partner with various market level support teams (i.e., Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support. Perform other duties as assigned. Qualifications: Equivalent combination of education and work-related experience High School Diploma and 11 years of relevant experience in related field. ~OR~ Bachelor's Degree and 7 years of relevant experience in a related field and 1 year of experience in a leadership role ~OR~ Master's Degree and 5 years of relevant experience in related field. ~OR~ Ph.D and 2 years of relevant experience in related field. Automotive Title experience. 3- 5 years of office management or supervisory experience. Ability to Travel Client Servicing Customer Service Focus Effective communication and interaction skills. Effective management, customer service, and organizational skills. Comprehensive knowledge of title & DMV laws and regulations. Experienced computer and software knowledge essential, including AS400. Ability to handle multiple tasks at one time. Ability to sit or stand for prolonged periods of time. Vision abilities required include close, distance, color, and depth perception. Knowledge of Microsoft Office, including Microsoft Word, Excel, and Outlook software. Preferred: Certified Notary Prior Auction experience Work Environment: Fast paced, close quarters. Occasional exposure to fumes, odors, and weather conditions Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

What You'll DoTeam Leadership & Development Lead daily operations and job assignments for tooling associates, fostering a collaborative, high-performance environment Train and mentor team members, including co-op students and new hires, building the next generation of tooling talent Conduct performance evaluations and provide coaching to help your team grow Facilitate shift change meetings and cross-shift communication to ensure seamless handoffs Technical Excellence & Die Maintenance Oversee repair and maintenance of compound, progressive, transfer, and restrike dies to ensure production readiness Troubleshoot tooling issues using stop block readings, solder checks, inspection layouts, and progressive strip analysis Apply your knowledge of trigonometry to calculate die clearance, shear angles, and timing adjustments Set up and operate manual machines and ProtoTrak equipment, producing precision components from blueprints Production Support & Quality Assurance Schedule die maintenance after production runs and coordinate change-over procedures Review press schedules and rate efficiency reports to proactively identify and address problem dies Participate in die tryouts, verify part quality, and approve tools for production Support Quality team on corrective actions and customer complaint resolution Continuous Improvement & Documentation Lead and participate in Continuous Improvement projects, driving process enhancements and cost savings Complete engineering changes from start to finish, managing print changes and Kanban list updates Maintain accurate work orders, press logs, and debrief documentation in Plex ERP system Attend weekly tooling meetings to report on top downtime jobs and drive accountability What You Bring High school diploma, GED, or HSE equivalent Vocational or technical training in machine trades 3+ years of tooling experience (preferred) Strong knowledge of die support systems, troubleshooting techniques, and precision measurement Understanding of trigonometry and ability to read and interpret blueprints Experience with Plex, VISI, CadMax, or similar software systems Leadership mindset with a passion for developing others and driving results Flexibility to work overtime as needed based on business demands Tools & Equipment You'll Use Standard tool room equipment including ProtoTrak, DCM grinder, shear, press brake, and iron worker. Precision measuring instruments. Welders and plasma cutters. Material handling equipment including overhead cranes, pallet jacks, cherry pickers, and tow motors. Computer systems running Plex ERP, VISI, and CadMax software. Your Path Forward At BTD, we invest in our people's growth. As a Team Leader, you'll have opportunities to: Advance into senior leadership roles such as Tooling Supervisor or Tooling Manager Earn certifications and degrees through our partnership with Ivy Tech lab with tuition reimbursement and deferment programs Develop expertise in emerging technologies including servo presses, robotics, machine vision, and 3D printing Participate in leadership development programs Travel domestically and internationally to support our facilities in South Carolina and Mexico Work Environment This is an active, hands-on role in our manufacturing environment. You'll spend your day on your feet, working with precision equipment in our temperature-controlled tooling area. The role involves regular lifting up to 30 pounds, occasional lifting up to 60 pounds, and working with machinery, oils, and standard shop conditions. We provide all necessary personal protective equipment including safety glasses, hearing protection, and specialized gear for welding and cutting operations. Batesville Tool & Die is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply. Ready to Lead? Apply today at btdinc.com/available-positions or contact ************** and follow prompts to reach the HR department. Compensation details: 21-35 Hourly Wage PI0080e92b80cb-31181-39349463