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  • Medicaid Care Manager Team Lead Registered Nurse

    Metroplushealth

    Team manager job in New York, NY

    Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. About NYC Health + Hospitals MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlusHealth has been committed to building strong relationships with its members and providers. Position Overview Under the direction of the Director of Medicaid, the Medicaid Care Manager Team Lead ensures that staff adhere to the Medicaid contractual requirements, policies and procedures, and workflows established to manage the vulnerable Medicaid population. The Medicaid Care Manager Team Lead manages the daily activities of the Medicaid team (Care Managers and Care Management Associates) to ensure quality outcomes in the delivery of member-centered case management including reduction in emergency room visits and hospital admissions, improved member satisfaction, improved member health, and cost effectiveness. Work Shifts 9:00 A.M - 5:00 P.M Duties & Responsibilities Provide clinical guidance and supervision to assigned Care Managers and clinical support staff to promote efficient and effective delivery of care management services Supervise day to day activities to make certain that case management services are provided in accordance with clinical guidelines, established processed and MetroPlusHealth organizational standards. Supervise the entire care management workflow including case referrals, assignments, interventions and goal setting, follow-up/follow-through activities, documentations, and escalations. Ensure care management activities are conducted in a safe, efficient, and effective manner to promote continuity and quality of care. Review, develop and modify day to day workflows to ensure timely follow up. Perform ongoing quality review of cases to ensure accuracy and compliance. Evaluate and document staff performance; coach staff to improve both quality and quantity of skills attaining optimal performances. Utilize data to track, trend and report productivity and outcome measures, work with the management team to implement necessary improvement strategies. Coordinate Interdisciplinary Care Team rounds with providers, care managers and care management associates, this include scheduling meetings, identifying members for presentation, and ensuring completion and documentation of follow up activities. Collaborate Behavioral Health to develop strategies and best practices that lead to desired goals and objectives for members who are co-managed. Use expert verbal and non-verbal communication skills to motivate and gain co-operation of members and their caregivers. Resolve issues and mitigate conflict encountered during daily operations, appropriately escalate issues to the Director of Medicaid Identify and report potential risk, operational opportunities, and barriers encountered. Conduct monthly audits for the purpose of departmental/organizational reporting and providing formal feedback to case management staff. Create and submit operational weekly/monthly/quarterly reports. Work with the leadership team to develop and implement ongoing training and development efforts. Actively participate in staff training and meetings. Encourage regular communication and inform staff of relevant departmental and organizational updates. Develop and maintain collaborative relationships with clinical providers, facility staff and community resources. Ensure staff comply with orientation requirements, annual and other mandatory trainings, organizational and departmental policies, and procedures. Perform other duties as assigned by Director. Minimum Qualifications Bachelor's Degree required, Master's in nursing preferred. A minimum of 5 years of Care Management experience in a health care and/or Managed Care setting required. Minimum of 2 years managerial/leadership experience in a Managed Care and/or healthcare setting required. Proficiency with computers navigating in multiple systems and web-based applications. Must know how to use Microsoft Office applications including Word, Excel, and PowerPoint and Outlook. Ability to proficiently read and interpret medical records, claims data, pharmacy and lab reports, and prescriptions required Valid New York State license and current registration to practice as a Registered Professional Nurse (RN) Issued by the New York State Education Department (NYSED). Integrity and Trust Customer Focus Functional/Technical Skills Confident, autonomous, solution driven, detail oriented, nonjudgmental, diplomatic, resourceful, intuitive, dedicated, resilient and proactive. Strong verbal and written communication skills including motivational coaching, influencing, and negotiation abilities. Holds themselves to high standards of excellence Time management and organizational skills. Strong problem-solving skills. Ability to prioritize and manage changing priorities under pressure. Ability to work closely with member and caregiver. Ability to form effective working relationships with a wide range of individuals. #MPH50 #LI-Hybrid Benefits NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs
    $87k-141k yearly est. 1d ago
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  • Global Customer Enablement Leader

    Medium 4.0company rating

    Team manager job in New York, NY

    Brooklyn, NY / Arlington, Virginia, United States / Mississauga, ON / New Delhi / Sacramento, CA / Paris / Oakland, CA / Lyon / London, UK / Lisbon, Portugal Customer Success - Customer Enablement / We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr
    $98k-141k yearly est. 5d ago
  • Director of Customer Service

    LHH 4.3company rating

    Team manager job in Passaic, NJ

    Here's the deal: Our client runs a national, multi‑location distribution business with customer service decentralized across nine regions. They need a seasoned Director to standardize the customer experience, unify processes, and lead people-so every customer gets the same high‑caliber service whether they're in Boston or Dallas. The mission One voice, one way: Create uniform standards across nine independently run customer service groups; drive consistency for escalations, policies, and communications. Build the “central nervous system”: Become the subject‑matter expert for how the company faces customers-document, standardize, and scale best practices across functions. Drive change in a legacy environment: Treat this like a start‑up build within a mature business. Challenge the status quo, modernize workflows, and lead through change. What you'll lead People & culture: Mentor and professionalize a distributed team. Inspire camaraderie and collaboration; co‑create training and coaching programs that stick. Operations: Stand up a clear operating model for ordering, delivery, returns, credits, and escalations. Ensure one playbook is used everywhere. Cross‑functional relationships: Partner with Sales, Operations, Quality, Purchasing, Warehouse, and Distribution Center leadership to keep the end‑to‑end experience tight. Data‑driven improvements: Track customer KPIs (first‑contact resolution, order accuracy, on‑time delivery, NPS) and use insights to sharpen decisions and fix root‑cause issues. Outcomes you'll own Consistency across nine regions-one standard for handling issues and escalations. A documented playbook with training that raises baseline performance across teams. Better decisions, faster: Exercise strong judgment to make customer‑smart choices that are also smart for the business. Bench strength: Build leaders and a pipeline below the senior tier; mentor and level‑up managers. Reporting & structure Two Customer Service Managers will be direct reports. Collaborate with nine General Managers who run distribution centers (historically managed their own P&L, including customer service). Travel & location Remote role with travel to meet teams; ~25% in the beginning, then decreasing as standards take hold. Who you are Seasoned operator who has led decentralized service teams and driven enterprise‑wide standardization. Change leader comfortable challenging norms-clear communicator who documents and scales what works. Entrepreneurial mindset inside a larger company-hands‑on, scrappy, and outcomes‑obsessed. Culture builder who can rally teams, create camaraderie, and raise the bar through training and coaching. Sharp judgment-balances customer wins with business realities. Bonus backgrounds: Hospitality or travel industries Nice‑to‑have tools & experience CRM, call‑center platforms, dispatch/logistics systems; familiarity with order management and returns workflows. Experience in high‑volume distribution or last‑mile environments; continuous improvement credentials (e.g., Six Sigma) Call Center experience The client offers medical, dental, vision, up to 15 days of PTO Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance
    $130k-180k yearly est. 1d ago
  • Operations Manager- EDI/ Customer Service

    Executive Profiles, Inc.

    Team manager job in New York, NY

    JOB TITLE: Operations and Logistics Manager / EDI Operations Coordinator Salary: $90,000+ A leading fashion company located in New York City offering a hybrid schedule is seeking an Operations Manager/EDI to become a vital part of our team. The ideal candidate will be responsible for optimizing operations, and managing and processing customer orders, EDI, and NuOrder ensuring accurate and timely order processing into our system and managing all channel of distribution Responsibilities - Collaborate all information with Sales teams to track orders and shipment status - Analyze and review Open Order Reports to maintain efficiency. - Manage and follow up on Bulk Orders and identify ATS opportunities, -Work with Sales communicating any discrepancies or - Ensure timely release of orders within the current shipping window. - Monitor the status of inbound shipments and factory orders. - Issue Return Authorizations (RAs) and Return to Vendor (RTVs). - Provide Proof of Delivery (POD) and Bill of Lading (BOL) documents to international customers. - Oversee the allocation of incoming shipments and goods. - Maintain clear communication with the warehouse team. - Handle Charge Backs and Credit Memos. - Receive EDI transfers and ensure compliance. - Generate and review the open pick ticket report. -Follow up on back orders to ensure customer satisfaction. SKILLS: Comprehensive knowledge of EDI data structures Knowledge of business transaction lifecycles Knowledge of ERP Software, NuOrder, and B2B Platforms is a plus Strong verbal and written communications skills Able to troubleshoot problems Strong attention to detail
    $90k yearly 4d ago
  • Office Manager

    Medrite

    Team manager job in New York, NY

    Job Title: Office Manager Company: MEDRITE Concierge Services LLC MEDRITE Concierge Services LLC is seeking an experienced and proactive Office Manager with a strong leadership background and foundational HR experience to support day-to-day operations and team management within a healthcare environment. This role serves as a key operational partner, ensuring the office floor runs smoothly, staff are supported, and organizational standards are consistently upheld. The Office Manager will also collaborate closely with leadership and the Head of People on employee-related matters. Key Responsibilities Operations & Office Management Oversee daily office and floor operations to ensure a professional, organized, and efficient work environment Maintain office readiness, including cleanliness, layout, safety standards, and overall functionality Manage office supplies, equipment, and vendor relationships; ensure adequate inventory at all times Identify and proactively resolve operational issues impacting workflow or staff productivity Leadership & Team Support Provide on-site leadership and support to team members, fostering accountability, engagement, and high performance Serve as a point of contact for staff questions, concerns, and day-to-day needs Support Directors and leadership in addressing operational challenges, staffing needs, and workflow efficiencies Human Resources Partnership Partner with the Head of People on HR-related matters, including onboarding, employee relations, performance concerns, attendance, and policy adherence Help with the implementation of HR initiatives, training, and compliance efforts. Help reinforce company policies, procedures, and workplace standards Serve as a trusted liaison between employees and leadership, escalating issues as appropriate Healthcare Environment Support Ensure office operations align with healthcare industry standards, compliance requirements, and best practices Support a patient-centric, service-driven culture reflective of MEDRITE's values. Qualifications & Experience Proven leadership experience managing teams in a professional environment Prior experience in healthcare operations, medical offices, or healthcare services preferred Working knowledge of Human Resources functions, including employee relations and onboarding Strong organizational, problem-solving, and multitasking skills Excellent interpersonal and communication skills Ability to maintain confidentiality and exercise sound judgment Preferred Attributes Self-motivated with a hands-on, solutions-oriented mindset Comfortable navigating fast-paced, evolving environments Strong attention to detail with the ability to balance operational and people-focused priorities Why Join MEDRITE Concierge Services LLC At MEDRITE, we are committed to providing exceptional service through a collaborative and supportive workplace culture. This role offers the opportunity to make a meaningful impact by supporting both operational excellence and team success within a growing healthcare organization.
    $45k-71k yearly est. 3d ago
  • Office Manager & Chief Calendar Clerk

    Peter C. Merani PC Attorneys at Law

    Team manager job in New York, NY

    Job Title: Office Manager & Chief Calendar Clerk Job Type: Full-Time Compensation: $50k - $70k (depending on experience) About the Firm We are a fast-paced litigation firm focused on insurance defense and related civil litigation across New York and New Jersey. Our attorneys rely on strong administrative structure, efficient workflow, and organized office systems. We are seeking an experienced Office Manager who can oversee day-to-day operations and ensure the smooth functioning of our legal practice. Position Overview The Office Manager & Chief Calendar Clerk is a senior operational role responsible for overseeing the firm's administrative operations while maintaining absolute control over all legal calendars, court deadlines, appearances, and filing requirements. This position serves as the central authority for docketing, calendaring accuracy, and firm-wide deadline compliance. Key Responsibilities Chief Calendar & Docket Management Maintain and oversee the firm's master legal calendar. Calculate and verify deadlines pursuant to court rules and service methods. Implement dual-calendar and redundancy safeguards. Monitor upcoming deadlines and issue reminders and escalations. Coordinate court appearances and adjournments. Filing & Court System Oversight Oversee calendaring related to NYSCEF, EDDS, and other portals. Ensure service-based deadlines are recalculated accurately Office & Administrative Management Oversee daily office operations and administrative staff. Develop and enforce office procedures and workflows. Coordinate onboarding and staff coverage. Systems, Processes & Compliance Administer calendaring and case management systems. Maintain written SOPs and compliance documentation. Leadership & Communication Act as central accountability points for deadline integrity. Escalate risks to firm leadership. Qualifications 5+ years law firm experience with calendaring responsibility. Strong knowledge of litigation timelines and court rules.
    $50k-70k yearly 3d ago
  • Care Team Lead - Home Health (Brooklyn)

    Elara Caring

    Team manager job in New York, NY

    A home care provider in New York seeks a Care Team Manager to lead a team and ensure quality patient care. You will support a dedicated group of healthcare professionals, coordinate services for over 65,000 patients, and drive team success. The role requires a high school diploma, experience in home care or a fast-paced environment, and strong communication skills. Competitive compensation and benefits package, with opportunities for advancement. Join us in making a difference in healthcare. #J-18808-Ljbffr
    $69k-134k yearly est. 4d ago
  • Office Manager

    Robert Half 4.5company rating

    Team manager job in Warren, NJ

    Schedule: Monday-Friday, 9:00am-5:00pm (flexible to start/end) Team: Approx. 30 staff members in office; 70 across few offices in NJ Key Responsibilities: Lead the daily operations and management of the office Act as a trusted partner to firm leadership, managing staff and office policies so attorneys can focus on their practice Oversee general HR functions for office location, including compliance with New Jersey employment laws Foster a positive team culture, promoting accountability and professional development Address personnel issues, support staff performance, and hold team members accountable when necessary Coordinate onboarding, benefits administration, and employee relations in partnership with firm management Serve as the first point of contact for staff concerns and office logistics Qualifications: Prior experience in office management or HR; direct experience in a law firm is strongly preferred Exceptional interpersonal skills with the confidence to have candid and constructive conversations Highly trustworthy, organized, and proactive Ability to balance administrative duties with people-focused leadership Working knowledge of general HR compliance; deep HR expertise is not required Comfortable partnering with senior leadership and fostering an inclusive, productive office culture
    $40k-60k yearly est. 1d ago
  • Product Operations Manager

    Loanbud

    Team manager job in New York, NY

    Employment Type: Full-Time Salary Range: $120,000 - $155,000, commensurate with experience LoanBud is a rapidly expanding financial technology platform dedicated to SBA financing, connecting entrepreneurs to a nationwide network of lenders. We build software and processes that remove friction from small-business lending and help entrepreneurs move faster, with greater certainty, through complex financing decisions. Position Overview LoanBud is hiring a Product Operations Manager to sit at the intersection of product vision, execution, and quality. This role is responsible for translating C-suite product vision into clear requirements, ensuring exceptional product quality through rigorous QA, and continuously improving user journeys across internal tools and customer-facing software. This is a hands-on role for someone who thrives in the details-someone who can test, validate, and refine software for long periods without losing focus. You will play a critical role in ensuring that every release is clearly defined, thoroughly tested, well-documented, and successfully rolled out to teams of 50+ users. Key Responsibilities Product Requirements & PRDs • Translate leadership vision and business needs into clear, structured Product Requirement Documents (PRDs). • Define workflows, edge cases, constraints, success metrics, and acceptance criteria. • Maintain a clear source of truth for product requirements and decisions. Jira Ticketing & Delivery Support • Break PRDs into well-scoped Jira tickets with detailed acceptance criteria. • Maintain backlog clarity, ticket hygiene, and sprint readiness. • Act as the day-to-day bridge between Product, Engineering, and Operations. Quality Assurance (QA) & Testing • Own end-to-end QA across features, releases, and workflows. • Create and execute test plans, test cases, and regression testing procedures. • Perform deep, methodical testing across long sessions, identifying edge cases and inconsistencies. • Ensure features are production-ready before release-not after issues surface. UX & User Journey Optimization • Continuously review and optimize user journeys across internal and external tools. • Identify friction points, unclear flows, and usability issues. • Partner with Design and Engineering to improve clarity, efficiency, and adoption. Implementation & Internal Rollouts • Lead readiness and rollout efforts for new features and systems across teams of 50+ users. • Coordinate training, documentation, and internal communications ahead of launches. • Ensure new functionality is understood, adopted, and used correctly. Documentation & Enablement • Create and maintain product documentation, SOPs, release notes, and internal guides. • Capture recurring questions and convert them into durable documentation. • Ensure Credit, Operations, and Customer-facing teams are prepared for product changes. Customer & Support Mindset • Approach product work with a customer-success and support-oriented mindset. • Reproduce reported issues and investigate root causes. • Feed real-world usage insights back into product improvements. Requirements • 5+ years in Product Operations, Product Delivery, Technical Business Analysis, or similar roles. • Proven experience writing PRDs, Jira tickets, and acceptance criteria. • Demonstrated ability to perform deep, sustained QA testing with extreme attention to detail. • Experience rolling out new software or systems to teams of 50+ users. • Strong understanding of UX principles and user journey optimization. • Comfortable working closely with developers and understanding system behavior (no coding required). • Excellent written and verbal communication skills. • Highly organized, methodical, and reliable. Nice to Have • Experience in fintech, lending, or regulated software environments. • Prior customer support or customer success experience. • Experience coordinating UAT, releases, or internal change management. • Background working in fast-growing startups or scale-ups. Be Part of Our Growth Story Join LoanBud and help build software that works-cleanly, reliably, and at scale. Your work will directly improve product quality, internal efficiency, and user experience, while advancing our mission to empower entrepreneurs to gain access to the capital they need to grow.
    $120k-155k yearly 4d ago
  • Nurse Team Leader

    MJHS 4.8company rating

    Team manager job in New York, NY

    Our groundbreaking hospice and palliative care programs offer a significant difference when dealing with a life-limiting condition. We offer a broad range of services in the community or facility-based to help patients and their families ease the burden of managing a life-limiting illness or end of life care. Supports the Hospice Nurse Manager position by providing leadership guidance to the professional staff on a day-to-day basis to ensure the provision of Hospice and Palliative Care services are consistent with the philosophy, goals, and policies of the program and MJHS. Mentors and provides leadership direction to the professional staff as directed by the Hospice Nurse Manager. The schedule includes functioning in a backup On Call capacity 2-3 times per month and 2-3 holidays per year. Graduate from an accredited School of Nursing, BSN or BS degree preferred. Minimum of five years of Hospice nursing experience. Supervisory or leadership experience preferred. Word, Outlook, and Windows experience required. New York State RN licensure, NYS valid license preferred. National Board Certification in Hospice & Palliative Care (CHPN) preferred or obtains certification within one year of hire. Ability to effective supervises and mentors Hospice nursing staff.
    $70k-116k yearly est. 13h ago
  • Operations Manager

    Theprintspace

    Team manager job in New York, NY

    Operations Leader , E-Commerce Fulfillment & Logistics Type: Full-time, On site We are looking for a senior operations leader who enjoys taking ownership of complex, high-variance fulfillment systems and making them predictable, resilient, and scalable. This role sits at the intersection of production, logistics, people, and software in the fast-growing world of social commerce. At theprintspace, we run high-volume, high-quality e-commerce fulfillment for artists and creators selling directly to their audiences via social commerce. We operate production centres in London, Düsseldorf, and New York, and manage both the storefronts and fulfillment for the creators we work with. We are looking for a senior operations leader who is comfortable owning a complex, fast-moving system: production, dispatch, logistics, people, and workflows, particularly under peak demand. The role : As Senior Operations Manager, you will own and run day-to-day operations at our Brooklyn facility, while actively improving the systems that underpin them. This is a hands-on leadership role. You will be expected to be close to the work, close to the data, and close to the team while designing processes that scale. You will be responsible for: Production operations, including fine art prints and printed apparel (Giclée, C-Type, DTG) Dispatch, shipping, and logistics Stock control and inventory accuracy Quality control and defect reduction Workflow design, optimisation, and scaling Team leadership and coordination, including: A current full-time team of 5, increasing to 8 within the next 6 weeks Up to 30 short-term workers during peak periods Operating Environment (Important) : This role is best suited to someone who enjoys turning variability into repeatable systems. We process ~500 orders per day on average, with significant spikes during major sales events. Most production activity runs between 8am and 6pm, with intensity increasing during peak periods. Order volume can change rapidly so calm, methodical decision-making under pressure is essential. We build and maintain our own internal production software. This is actively being improved, and you will work closely with our systems and product teams to refine workflows and tooling based on real operational needs. What Success looks like : In this role, success means: Orders flow through production and dispatch predictably, even under load Quality issues are caught early and reduced over time The team understands the system, not just the tasks Peak periods feel controlled, not chaotic Processes improve continuously, based on evidence rather than instinct Your performance will be judged on clear KPIs tracked through our software that relate to production accuracy, efficiency, and adherence to our client SLAs. Growth Opportunity : We are growing quickly and plan to triple our U.S. workforce over the next 12 months. We are not hiring just for today's requirements. We are looking for someone who can demonstrate: Strong systems thinking Ownership mentality The ability to diagnose problems, test solutions, and measure outcomes A desire to take on greater responsibility as the organisation scales As we build out our U.S. senior management team, this role has clear scope to grow.
    $80k-128k yearly est. 3d ago
  • Operations Manager

    The Interfaith Center of New York

    Team manager job in New York, NY

    INTERFAITH CENTER OF NEW YORK INC (ICNY) Operations Manager NOTE: to be considered, please email your resume and attach a cover letter to *************************. The Interfaith Center of New York (ICNY) works to overcome prejudice, violence, and misunderstanding by activating the power of the city's grassroots religious and civic leaders and their communities. Our goal is to create understanding and respect among the city's immigrant and grassroots religious leaders and their communities, as well as to encourage civic participation. Together, we address the city's shared social concerns. For further information, go to ************************* Job Summary Skills and Experience: The Operations Manager should have experience in office management/administration. He/she/they should have the ability to manage multiple assignments under deadlines, take direction from supervisor and senior colleagues alike, take independent action/initiative when appropriate, and be comfortable working in a small office environment. The ideal candidate should have strong organizational and editing skills, a strong working knowledge of Microsoft Office (Word, Outlook, SharePoint, and Excel), familiarity with Salsa or similar CRM database solutions, familiarity with social media platforms and other online systems/platforms (design platforms like Adobe/Canva would be a plus), familiarity with managing and troubleshooting software and computer equipment and experience interacting with technology providers, experience assisting departments such as finance and HR, as well as experience with sending large mailings and dealing with vendors. Reliability, attention to detail, ability to work effectively under deadline pressure, and a deep respect for religious/cultural diversity are all a must. This position reports to the Director of Development. The is below, and the candidate will be asked to review existing processes for the purpose of suggesting improvements and implementing changes for the benefit of the role and the organization. Hours: Full-time, 40 hrs/wk, Monday - Thursday in office, Friday option to be remote Salary: 54,000 - 58,000 Start Date: January 5, 2026 Benefits: Medical and Dental Operations Manager Job Description (i) Act as first point of contact for organization, e.g. offer reception duties such as answering the phone, welcoming guests, keep public areas guest-ready, and replying to public's request for information (ii) Oversee annual audit by acting as liaison to accounting consultant, staff, and auditors (iii) Identify and implement ways to improve systems including communications -internal and external, data collection and tabulation, and general office flow (iv) Improve organizational database use and capacity (v) Use social media and eblasts to increase engagement and volume of engagers/subscribers (vi) Create and update a rapid response/text blast for our migrant advocacy work (vii) Oversee re-grants to include soliciting reports and organizing invoicing and payments (viii) Maintain vendor relationships e.g. water fountain provider, printer company, landlord (ix) Track and update office inventory, place orders as needed for day-to-day needs and events e.g. conferences or meetings (x) Facilitate staff meetings and send reminders in follow up (xi) Maintain and update website (e.g. adding and removing events, adding sliders and popups, updating the news sections and changes e.g. board and staff additions (xii) Create monthly newsletters (listing of events with images) and one-off eblasts for fundraising, ICNY events, or rapid responses and pertinent announcements using Salsa HQ (xiii) Coordinate and update staff calendar (xiv) Monitor mailboxes on site and at post office (xv) Maintain insurance policies (e.g. board, health) and stay up to date with NY State Laws (xvi) Monitor expenses and create outgoing payments/reimbursements using online banking (xvii) Post on social media channels and monitor for reposts, replies, or other actions as needed (xviii) Record and track incoming donations (in Salsa CRM), create and file acknowledgement letters in collaboration with ED or DD, pending level of gifts received. (xix) Reserve meeting rooms, organize catering, and oversee printed materials for meetings/events including four board meetings per year (xx) Onboard and off-board interns and employees as needed e.g. server access, handbook (xxi) Assist with 600+-piece mailings 2x a year for year-end Appeal and mid-year Gala (xxii) Attend events at times after hours or offsite to help with check in and on-site coordination (xxiii) Take on occasional projects(past examples include overseeing the website's redesign with outside consultants, helping with a database update, and moving items out of a storage unit) The ideal candidate will possess a combination of skills, experience, and passion in the following areas: Experience in office management/administration and project management Outstanding organizational skills for both big picture planning and small details Strong working knowledge of Microsoft Office is essential Strong working knowledge of Salsa or similar database solutions Familiarity with social media platforms and online systems Familiarity with managing and troubleshooting software and computer equipment and experience interacting with technology providers Familiarity with design applications like Adobe and Canva preferred Strong interpersonal skills and a good sense of humor -- comfortable working in a small office environment, and managing relationships with vendors Effective multi-tasker -- able to manage multiple priorities under deadlines Able to take direction from supervisor and senior colleagues, and take independent action/initiative when appropriate Reliability, attention to detail, consistent follow-through on commitments, and an ability to work effectively under deadline pressure Deep respect for religious/cultural diversity To apply send a current resume and cover letter to ************************* with “Office Manager” in the subject line of your email. Applications must include a cover letter as an attachment for consideration.
    $80k-128k yearly est. 2d ago
  • Operations Manager

    Foundrae

    Team manager job in New York, NY

    WHO WE ARE: The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values. The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one's own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it. WHO WE ARE LOOKING FOR: Operations Manager POSITION SCOPE: We are seeking an Operations Manager to act as the point person for maintaining and supervising all the inbound/outbound merchandise, inventory management, order processingand the maintenance and organization of back of house and supply areas. Additionally, this role will supervise maintenance and cleaning operations. The Operations Manager will oversee a Coordinator and collaborate with Corporate Office to streamline operational logistics and procedures to ensure an elevated customer experience and store ease-of-use. Inventory Management: Participate in inventory cycle counting and use active problem solving to investigate discrepancies. Monitor negative on hand and open transfers. Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets. Maintain accurate vault organization and consistently spot check inventory trays to ensure accuracy of product storage both in the vault and on the floor. Monitor internal inventory movement via transfers. Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to sales floor. Ensure timely communication with management and sales team regarding new arrivals and product replenishment. Monitors the After Sales, Before Sales and product return processes. Maintenance Identify store maintenance issues, lighting concerns, cleaning, and security. Work closely with Corporate to report, catalogue, prioritize and resolve areas that impact store structural function and image. Shipping and Receiving Ensure merchandise and supply deliveries are accurate, verifying all quantities shipped / received match corresponding documentation for all incoming / outgoing shipments. Maintain organized shipping area ensuring all outgoing merchandise is properly packaged. Follow company guidelines around shipping to clients and intercompany. Manage courier relationships to monitor shipments and file claims when necessary. Packaging and Supplies Order and manage non-merchandise supplies like stationery and packaging. Re-stock appropriate levels of packaging supplies within the boutique. Contacts and manages store supplies like office, cleaning, hospitality and retail. Order Coordination: Oversee the Bench Jewelers workflow ensuring prioritization of orders. Coordinate engraving artwork and execution for in-house engravings. Efficiently manage order flow by prioritizing urgency of work and pacing longer lead time orders. Pull pieces for all orders and determine whether studio work (assembly/polishing) is needed. Confirm product details, quality level and assembly accuracy before processing. Order Processing: Work with sales team and process all orders. Administer quality checklist and validate using brand standards. Accurately document all inventory movement for orders. Studio Reporting and Logs: Log and track customer returns for repair using Repair Tracker. Monitor and log unfulfilled work orders. Track orders that cannot be completed because inventory is not present. Administrative Complete tasks and projects assigned by Store Management. Coordinate with the Corporate Operations Office, to manage and supervise all the operations procedures and ensure consistency. Review operations processes and performance, recommend solutions for improvement as needed for store efficiency. Assist Store Manager with maintaining budget by managing schedule and making necessary adjustments when the business warrants. Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits and monitoring petty cash (when applicable). QUALIFICATIONS: Minimum of high school degree, bachelor's degree preferred. Minimum of 5 years previous experience in Retail/ Operations Management with at least 2 years in management experience Mac proficient, advanced excel skills and knowledge of design programs a plus Outstanding attention to detail, highly organized, reporting skills, interest and demonstrated experience in creating and streamlining processes Strong written and verbal communication skills Self-starter and multi-tasker Can work a flexible schedule, which includes evenings, weekends and holidays ensuring that the store is always fully operational Demonstrated ability to navigate through uncertainty and provide clarity in direction to both self and team Our Company's values: We value people: we want each other to be the best versions of who we can be. We value our relationships with our employees, suppliers and community. We value diversity and promote inclusivity with our words, actions and images. We value professional development and personal growth. We value community service and philanthropy. We value and foster creativity and self-expression. We value accountability for ourselves and the collective and show integrity through all our interactions. We value storytelling and reading.
    $80k-128k yearly est. 1d ago
  • Client Services Team - Hudson Yards

    SLT 4.1company rating

    Team manager job in New York, NY

    Reports To: Hudson Yards Area Manager Employment Status: Part Time/Non-Exempt SLT is looking for people who are motivated, welcoming, and passionate about fitness to join our **BRAND NEW HUDSON YARDS STUDIO OPENING DECEMBER 2025!! Do you love fitness, community, and results? Then we want you to become a part of our growing SLTeam! KEY RESPONSIBILITIES Greet and engage clients in a positive and friendly manner Provide the highest level of client/customer service and hospitality to all clients/prospective clients Share pricing and class information with prospective clients Drive new client conversion by following SLT's In Studio Sales Strategy Protocols Deliver Megaformer machine demos to new clients Complete studio tours with new clients Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience Ensure complete knowledge of Mariana Tek system Assist Management with day-to-day operations of the studio Ensure prompt response to studio emails; notify Studio Manager if needed Understand SLT product knowledge, policies and procedures for retail operations Complete basic Megaformer machine maintenance Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience Assist in retail inventory at the end of the month Complete opening and/or closing checklists Perform other studio duties as needed QUALIFICATIONS Mariana Tek software experience a plus Leadership experience a plus Must have superior customer service skills Must have excellent interpersonal skills and a service-oriented outlook Must be highly organized Ability to work independently as well as on a team Should have a strong ability to communicate clearly with team members, clients and senior management Must be able to move and/or lift heavy items, up to 50 lbs. WORK REQUIREMENTS Must be available to work: Minimum of two shifts per week; minimum 4 hours each Ability to work flexible hours; early morning/late night/weekends Some holidays (open year-round) Please indicate your week over week availability as specifically as possible in the questions attached PERKS Free drop-in classes at any SLT location Drop in partnerships at various fitness studios around NYC Discounts on wellness services in NYC Retail Discount SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $110k-158k yearly est. 60d+ ago
  • Manager, Firefly Customer Engagement

    Adobe 4.8company rating

    Team manager job in New York, NY

    Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Join our “DevOps for Content” revolution, where we partner with global brands and agencies to transform their end-to-end creative workflows-from ideation through activation-to unlock the GenAI-powered Content Supply Chain. As a Manager, Firefly Customer Engagement, you will lead, mentor, and inspire a team of AI Engagement Managers-our customer-embedded strategists and product owners-who shape and realize customers' GenAI transformation journeys. Your team operates at the intersection of product, engineering, enterprise consulting, and client advocacy, ensuring fast, iterative value realization that drives adoption, growth, and trust. This role calls for an inspiring people leader who balances mentorship with hands-on engagement. You'll serve as the ultimate advocate for your team and your customers-empowering your AI Engagement Managers to deliver value at speed, building long-term executive relationships, and ensuring the voice of the customer fuels Adobe Firefly's product innovation. If you are passionate about cultivating top consulting talent, scaling GenAI adoption, and translating bold ideas into measurable outcomes, this is your stage. What You'll DoTeam Leadership Recruit, coach, and empower a high-performing team of AI Engagement Managers. Create a culture of customer obsession, product ownership, and continuous learning, centered on GenAI and Adobe Firefly. Act as mentor and sponsor-guiding AI Engagement Managers on executive presence, value realization, and scalable playbooks. Champion career development and inspire your team to raise the bar across every engagement. Customer Engagement & Program Delivery Oversee and steer large-scale enterprise programs focused on Firefly and GenAI adoption. Ensure your team applies Forward Deployed Engineering principles-rapid prototyping, iterative feedback, and agile collaboration with customers. Act as the executive escalation point and trusted advisor for strategic customers. Reinforce a culture of measurable impact-every engagement tied to business value and ARR growth. Strategic Leadership & Partnerships Partner with Product, Engineering, and Customer Success to translate field insights into Firefly's roadmap. Lead your team to pilot new features and best practices-accelerating adoption and shaping Adobe's GenAI delivery standards. Represent your team in executive reviews, customer workshops, and cross-functional forums, elevating Firefly's role in the enterprise GenAI market. Thought Leadership Stay current on GenAI, creative automation, and content supply chain advancements. Enable knowledge sharing across teams, embedding lessons learned into reusable playbooks and scaling innovation across engagements. Advocate for best practices in customer engagement, consulting excellence, and GenAI adoption inside and outside Adobe. What You Bring 8+ years in digital strategy, enterprise consulting, or AI/ML roles; 2+ years in people leadership or team management. Proven ability to lead customer-facing consulting talent-mentoring high-potential Engagement Managers to elevate impact and executive presence. Deep understanding of GenAI, Adobe Firefly, and first- and third-party AI models, with the ability to translate concepts into business value. Experience delivering enterprise-scale digital transformation or AI adoption programs with measurable impact. Familiarity with Adobe Creative Cloud, Firefly, and GenStudio Modules; Adobe Experience Cloud knowledge is a plus. Expertise in scaled agile delivery methodologies and tools (Jira, Workfront, Confluence, Miro). Exceptional communication and executive influence-capable of simplifying complexity and driving alignment at the C-suite level. Flexible, adaptable, and energized by fast-paced, high-growth environments. Willingness to travel up to 30% for customer and team engagement. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $163,900 -- $267,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $184,800 - $267,600 In New York, the pay range for this position is $184,800 - $267,600 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.
    $184.8k-267.6k yearly Auto-Apply 32d ago
  • Dental Office Manager

    Select Dental Management 3.6company rating

    Team manager job in White Plains, NY

    Westchester Dental Group The Practice Leader (PL)/Office Manager will provide leadership and support growth initiatives to the Select Dental Management supported dental practices. They will bring non-clinical operational, managerial, and administrative procedures, reporting structures and operation controls to their assigned practice. The PL will effectively communicate and foster growth among their team. This is a vital practice leadership role that will focus on positive patient experience, employee and dentist satisfaction, as well as support growth in their practice. This role is not intended to impact the independent clinical judgment and decision making of the licensed providers rendering services at each practice. Skills and Qualifications Bachelor's degree in business administration, or related field experience. Dental management experience, supervising teams. A solid grasp of data analysis and performance metrics. Be able to diagnose problems quickly and have foresight into potential issues. Superior communication skills with the ability to quickly establish rapport and work closely with team members and peers. Experience in leadership positions, managing and training new and existing employees with steadfast resolve and personal integrity. Proven track record managing profitable, successful teams, and driving revenue growth. Knowledge of dental practice management systems. Benefits for Full-Time Employees* PTO, paid holidays, office closure days Medical Vision Dental allowance Uniform allowance, as needed 401(k) Eligibility And many more! *Benefits are subject to change and eligibility. About the Role: Practice Growth: Practice Leaders support the processes of each practice for the growth of active patients, production, and collections in the assigned practices they support. Foster a growth-oriented, positive, and encouraging environment. Implement action plans that grow active patient-base, production, and collections of assigned practices. Practice Efficiency: Practice Leaders are accountable for the management of non-clinical Controllable Expenses and meeting or exceeding Budgets in the assigned practices they support. Understand opportunities on financial scorecard of Practice; execute on identified areas of weakness and growth opportunities. Manage P&L to ensure the assigned practices achieve targets relative to growth and controllable expense management. Employee Engagement: Practice Leaders are accountable for building strong, passionate teams, who are aligned with the Mission Vision and Values of Select Dental Management in the assigned practices they support. Support effective recruiting practices of potential candidates. Drive an exceptional onboarding experience for new team members. Create professional development and performance management plans. Meet or Exceed retention goal in assigned practice. Coach and mentor team members to independently perform assigned tasks. Deliver effective feedback and corrective action to Direct Reports in accordance with company-defined processes, as needed. Monitor the values, culture, and satisfaction of both team and patients at all supported practices. Identify any deficiencies and provide support and guidance to rectify. Ensure team members thrive and organizational outcomes are met. Build and maintain strong relationships with doctors. Patient Satisfaction: Practice Leaders are accountable for delivering a WOW Patient Experience in the assigned practices they support. Build passionate teams who are motivated to deliver a World Class Patient Experience. Implement strategies that drive and support patient experience improvement initiatives for assigned practices. Partner with Clinical Support functions to ensure teams and patients achieve Oral Systemic Health. Systems & Accountability: Practice Leaders are accountable for ensuring processes are implemented effectively and consistently in their practice. Support teams in all areas of operations to ensure systems and processes are successful. Partner with the support functions, regional leadership, and practice team to achieve favorable results with respect to exceptional team experience, quality patient care, patient satisfaction/loyalty, revenue, collections, and expense management. Help to communicate and implement key processes or updates to direct reports. Ensure all RCM, Finance & Accounting Processes are functioning properly. Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Practices, and Patients Happier and Healthier!” Positive Energy - We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate. Partnership - Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together. Communication - Set clear expectations and feedback to our patients and team members. Growth - We strive to continuously improve and are goal oriented. We grow always in all ways.
    $60k-82k yearly est. Auto-Apply 6d ago
  • Dental Office Manager

    United Dental Corporation 4.3company rating

    Team manager job in New York, NY

    Job Description Dental Office Manager | Multiple Opportunities Established Practices | Future Acquisitions Compensation: ~$45+/hour - based on experience Schedule: 4-5 days a week We're looking for a results-driven Dental Office Manager who knows how to balance exceptional patient care with obsession over performance metrics. If you thrive on creating an outstanding patient experience while hitting-and exceeding-practice goals, this is your opportunity to shine. This role is perfect for someone who understands the numbers behind great patient care-and uses them to lead a thriving, high-functioning team. Why You'll Love This Role Patient-centered schedule around our local community: Hours designed to meet patient needs/ A supportive team environment that values growth, integrity, and efficiency. The chance to truly own the numbers that drive our success. We believe success comes from both happy patients and healthy KPIs. You'll play a key role in ensuring we excel in our achieving our KPIs like ensuring over-the-counter collections, reappointment rates, minimizing cancellation rates, treatement plan acceptance and new patients. What You'll Do Lead the front office team to deliver a seamless, warm, and professional patient experience. Monitor and manage key performance indicators daily, taking action to address gaps. Coach team members on best practices for scheduling, collections, and patient follow-up. Partner with clinical staff to ensure optimal patient flow and care quality. Proactively re-engage past-due patients and activate pending treatment plans. This is a future opportunity with a growing group that values operational excellence and rewards results. If you're a KPI-savvy leader ready to take your next step, we want to meet you. ???? Apply today to be first in line when the role opens! Requirements What We're Looking For Previous dental office management experience with a proven track record of meeting performance goals. Strong leadership skills with the ability to motivate and hold your team accountable. Excellent communication, organization, and problem-solving abilities. Tech-savvy with practice management software (knowledge of [software name] a plus). A patient-first mindset paired with a business-oriented approach. Benefits Full benefits package (for 25+ hours/week): Medical, Dental, Vision 401(k) with 4% match Paid Time Off & 7 paid holidays Employee Assistance Program: Free confidential counseling and support Voluntary benefits: Pet insurance, identity theft protection, and more All PPE provided - safe and compliant workplace Continuing education opportunities Ready to take the driver's seat in a high-performance, patient-focused practice? Apply today and help us create both healthy smiles and healthy numbers.
    $45 hourly 25d ago
  • J.P. Morgan Wealth Management - Client Service Team Lead - West Harrison, NY

    Jpmorgan Chase & Co 4.8company rating

    Team manager job in Harrison, NY

    JobID: 210698940 JobSchedule: Full time JobShift: Base Pay/Salary: West Harrison,NY $138,000-$183,000 Join our dynamic team and become a pivotal force in shaping the future of client engagement at J.P. Morgan Wealth Management. As a leader in our organization, you will drive key business initiatives, foster a culture of client obsession, and empower our Private Client Investment Associates to deliver unparalleled service. With a focus on innovation, collaboration, and excellence, you will play a crucial role in enhancing our client experiences and strengthening our position as a trusted partner in wealth management. Embrace the opportunity to make a meaningful impact and advance your career in a supportive and inclusive environment. As a Client Service Team Lead within the Private Client Investment Associates team, you will collaborate with leadership to orchestrate and communicate crucial business strategies. Your responsibilities will include bolstering the performance and growth of the associates through extensive onboarding, training, and regular in-field workshops designed to augment their proficiency and knowledge. Job responsibilities * Facilitate the onboarding and training of Private Client Investment Associates, conducting workshops to boost their skills and effectiveness. * Identify and implement best practices to exceed client expectations, fostering a culture of client obsession within the team. * Provide field feedback to practice management on key initiatives and serve as a liaison between associates, advisors, and market directors. * Review and approve time and attendance records, maintain and update the Independent Advisor coverage report, and track revenue share agreements. * Assist in resolving various technology issues to ensure smooth operations. * Strengthen relationships with internal business partners, including One Chase partners and branch leadership, focusing on enhancing the employee experience and driving an inclusive culture. Required qualifications, capabilities, and skills * 3 + years proven experience leading teams and coaching in a client-focused environment * FINRA Series 7, 66 or 63/65, 9 & 10 required and the ability to hold registration in all 50 states and territory plus state Life and Health Insurance * Innovative thinker able to drive future engagement with clients to provide an exceptional experience * Creates a climate in which people want to do their best; motivated and empowers others by inviting input from each person and sharing ownership and visibility * Demonstrated ability to collaborate across J.P. Morgan Wealth Management and with other One Chase partners i.e. Consumer Banking & Business Banking * Strong communication skills, highly professional, attention to detail and excellent follow-through * High degree of Wealth and / or investment product and technology acumen * Ability to travel 25% of the time
    $138k-183k yearly Auto-Apply 12d ago
  • Director of Customer Care

    LHH 4.3company rating

    Team manager job in Passaic, NJ

    Role: Director of Customer Care Salary: $115,00 - $125,000 The Director of Customer Care plays a critical role in ensuring the delivery of exceptional service to collision shops, dealerships, body shops, and other B2B customers within the auto parts distribution industry. This role develops and sustains an operating model that produces smooth ordering, fulfillment, and post-delivery support while improving processes that impact accuracy, delivery speed, and customer satisfaction. The ideal candidate understands the fast-paced, detail-driven nature of aftermarket parts distribution and can balance operational efficiency with high-quality customer service. Responsibilities: Customer Care Strategy Develop and execute a customer experience strategy that aligns with operational realities of auto parts distribution, including rapid delivery expectations, high order volumes, and part accuracy requirements. Map and optimize customer journeys across ordering, delivery, returns, warranties, and account support. Identify opportunities to differentiate service through speed, reliability, and communication. Customer Support & Operations Oversee day-to-day customer service operations across phone, email, and B2B ordering portals. Lead and mentor customer support managers, supervisors and representatives, ensuring timely responses and high-quality interactions. Partner with warehouse and driver teams to ensure order accuracy, fast fulfillment, and proactive issue resolution. Manage escalations involving incorrect parts, delivery delays, returns, and pricing discrepancies. Build a customer service methodology with supporting training programs to ensure that 90% of inbound queries can be handled at Level 1 and 99% can be handled by Level 1 or Level 2. There is a consistency of execution across all regions of the organization Customer Insights & Analytics Track industry-relevant KPIs such as on-time delivery rate, fill rate, order accuracy, first-contact resolution, and NPS. Analyze customer complaints, trends in parts issues, and patterns in returns to drive operational improvements. Monitor accounts at risk of churn and collaborate with Sales/Account Management to retain business. Cross-Functional Collaboration Work closely with Sales, Operations, Quality, Purchasing, and Warehouse teams to ensure a seamless end-to-end customer experience. Provide voice-of-customer insights related to parts availability, catalog accuracy, inventory gaps, and quality concerns. Partner with Delivery/Logistics leadership to improve communication and real-time order visibility for customers. Process Improvement Document and optimize workflows related to ordering, deliveries, backorders, credits, and returns (RMA). Implement CX tools and technologies (CRM, call center software, automated notifications, delivery tracking). Standardize communication practices to ensure consistent, professional, and efficient customer interactions Required Skills | Abilities · Bachelor's degree in Business, Automotive Technology, Logistics, Communications, or related field; or equivalent experience. · 3-5+ years of experience in customer experience, customer service leadership, or operations within the auto parts, aftermarket, collision, logistics, or distribution industry. · Strong understanding of parts ordering, fulfillment workflows, delivery operations, and B2B customer needs. · Exceptional communication and leadership abilities. · Proficiency with CRM platforms, order management systems, and dispatch/logistics tools. Featured benefits Medical insurance, Vision insurance, Dental insurance, 401(k) Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
    $125k yearly 1d ago
  • Client Services Team - Downtown

    SLT 4.1company rating

    Team manager job in New York, NY

    Reports To: Downtown Area Manager Employment Status: Part Time/Non-Exempt SLT is looking for people who are motivated, welcoming, and passionate about fitness to join our Tribeca & W14 team. Do you love fitness, community, and results? Then we want you to become a part of our growing SLTeam! KEY RESPONSIBILITIES Greet and engage clients in a positive and friendly manner Provide the highest level of client/customer service and hospitality to all clients/prospective clients Share pricing and class information with prospective clients Deliver Megaformer machine demos to new clients Complete studio tours with new clients Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience Ensure complete knowledge of Mariana Tek system Assist Management with day-to-day operations of the studio Ensure prompt response to studio emails; notify Studio Manager if needed Understand SLT product knowledge, policies and procedures for retail operations Complete basic Megaformer machine maintenance Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience Assist in retail inventory at the end of the month Complete opening and/or closing checklists Perform other studio duties as needed QUALIFICATIONS Mariana Tek software experience a plus Leadership experience a plus Must have superior customer service skills Must have excellent interpersonal skills and a service-oriented outlook Must be highly organized Ability to work independently as well as on a team Should have a strong ability to communicate clearly with team members, clients and senior management Must be able to move and/or lift heavy items, up to 50 lbs. WORK REQUIREMENTS Must be available to work: Minimum of two shifts per week; minimum 4 hours each Ability to work flexible hours; early morning/late night/weekends Some holidays (open year-round) Please indicate your week over week availability as specifically as possible in the questions attached PERKS Free drop-in classes at any SLT location Drop in partnerships at various fitness studios around NYC Discounts on wellness services in NYC Retail Discount SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $110k-158k yearly est. 60d+ ago

Learn more about team manager jobs

How much does a team manager earn in Clifton, NJ?

The average team manager in Clifton, NJ earns between $72,000 and $193,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average team manager salary in Clifton, NJ

$118,000

What are the biggest employers of Team Managers in Clifton, NJ?

The biggest employers of Team Managers in Clifton, NJ are:
  1. Panera Bread
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