Team manager jobs in Dale City, VA - 1,270 jobs

Company: The Goodstone Inn & Restaurant Reports To: General Manager Schedule: Full-Time | Flexible schedule including mornings, evenings, weekends, and holidays Goodstone Inn & Restaurant's most valuable resource is our creative and dedicated staff. The excellence of Goodstone is built through teamwork - a select group of professionals who deliver thoughtful, personalized service and unforgettable guest experiences. As the Guest Services Manager, you are responsible for overseeing all aspects of the guest experience from arrival through departure. You lead the Guest Services team, set service standards, and ensure smooth front office operations while remaining hands-on and guest-facing. This role requires strong leadership, sound judgment, and the ability to remain calm, polished, and solutions-focused in a fast-paced luxury hospitality environment. Key Responsibilities Lead, train, mentor, and manage the Guest Services team to ensure consistent adherence to exceptional service standards. Oversee daily front office operations, including reservations, check-ins, check-outs, and guest inquiries. Hire, schedule, coach, discipline, and performance-manage Guest Services team members. Maintain expert knowledge of front office systems, including Maestro. Ensure accuracy, security, and confidentiality of all guest information and financial transactions. Collaborate with Housekeeping, Culinary, Events, and Maintenance teams to ensure seamless guest experiences. Resolve guest concerns and complaints promptly, professionally, and with sound judgment. Maintain up-to-date knowledge of room rates, packages, promotions, and revenue opportunities. Support upselling initiatives and guest experience enhancements. Work with leadership to develop guest activities, events, and experience-driven offerings. Meet regularly with the General Manager and Asset Manager to review budgets, occupancy, and operational goals. Model professionalism, accountability, and service excellence at all times. Qualifications and Skills Minimum of 5 years of hospitality experience, with leadership or supervisory experience strongly preferred. Strong understanding of front office operations and guest service best practices. Experience with hotel property management systems; Maestro preferred. Excellent communication, leadership, and problem-solving skills. Ability to multitask, prioritize, and make sound decisions in a high-pressure environment. Professional demeanor with strong attention to detail. Flexible and adaptable with a proactive leadership style. Must be at least 18 years old. Ability to work evenings, weekends, and holidays as required. Work Environment Operates in a professional hospitality setting. Regular use of standard office equipment (computers, phones, printers, etc.). Must be able to work indoors and outdoors in varying weather conditions. Must adapt to frequent changes, last-minute guest needs, and shifting priorities. Must accept constructive feedback and maintain composure under pressure. Physical Requirements Ability to stand and walk for extended periods. Ability to climb stairs and lift up to 50 pounds occasionally. Frequent use of hands and arms for handling, reaching, and operating equipment. Clear verbal communication and active listening are essential. Additional Information This job description is not intended to be an exhaustive list of duties or responsibilities. Duties may change at any time to meet the business's needs. Equal Opportunity Statement Goodstone Inn & Restaurant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Goodstone Inn & Restaurant is proud to maintain a drug-free workplace. Pre-employment and ongoing screenings for alcohol and illegal drugs may be required as a condition of employment.

Supervisor- Baggage Customer Service We are seeking a skilled and experienced Supervisor to lead our Baggage Customer Service team in the aviation industry. In this role, you'll be responsible for ensuring the safe, efficient, and timely handling of luggage while maintaining smooth day-to-day operations. You'll oversee a team of handlers, coordinate with other departments, and uphold high standards of safety and service to enhance the travel experience for all passengers.

We are searching for a full-time Condominium Operations Manager and join our close-knit team at Amico Lane, a fast-growing property management startup based in Washington D.C. Our company is looking to hire someone with a strategic mindset, a team-player, and who has a customer-first mentality. Your primary responsibility will be to manage a portfolio of our condominium association clients. As the operations manager, you will prepare and set the budget, lead an annual meeting with the shareholders, and ensure the maintenance activities and projects around the property are completed timely and efficiently. You will have a team working closely together with you to accomplish the client's objectives, freeing up time for you to lead some of the larger maintenance projects and ensure quality control of clients' deliverables. Since you are part of a growing company, you will occasionally wear multiple hats. This role is ideal for someone who wants to be part of a high-performing team who values community, loves learning about building maintenance/repair and managing complex projects, and enjoys proactively executing on multiple activities at any given moment to provide clients with peace of mind. Who we are & Where we're going (with your help) Amico Lane is on a mission to provide customer-focused property management support for condominium associations in the Washington, DC area. We believe in what we do and how we can serve our clients, and we need a natural project manager to support our clients as we continue to grow. Amico Lane exists within the property management industry, but we are seeking to disrupt our space. We believe that there's a better way to serve condominium owners and board associations, and we are motivated to lean into innovation and change. To serve our clients well, we need to successfully manage a large number of moving pieces and complicated processes for them. We are growing and excited about how our team will continue to expand! Responsibilities: Maintenance and Repair Project manage a variety of maintenance activities, including routine maintenance, repairs, emergency response and very large projects Track and report updates internally and externally to clients Conduct on-site property inspections a few times per year Problem solve maintenance issues and meet vendors on-site at the properties Own SOPs for certain maintenance processes and innovate on them to create a better client experience Property Enhancement Provide recommendations to the Board regarding property improvements and necessary repairs including recommendations for establishing priorities among various projects to be done Establish a project plan for large projects/capital improvements Manage to project plan to ensure milestone deadlines are met and completed within budget Condo Association Administration and Financial Management Manage and onboard a portfolio of clients Maintain meticulous records for each property in the portfolio Prepare management reports for the Board of Directors including site inspection reports, monthly reports, budgetary details, and annual meeting materials Prepare budgets for several real estate properties and present them to the board of directors Lead the associations' annual meetings and help the teams make efficient decisions around their properties' maintenance needs Ability to review, interpret and ensure compliance with condominium association documentation Vendor Management Liaise directly with vendor technicians Build and maintain strong relationships with both new and existing vendors to expand our resources and foster long-term partnerships Facilitate competitive bidding for contracts as required by Association contracts Required Skills & Experience: 5-10 years of relevant work experience High School Diploma, GED or equivalent (College degree preferred) Industry certification preferred (e.g., Certified Manager of Community Associations, Association Management Specialist) The ability to work in DC The ability to be on call after hours one week per month, monitoring the emergency phone line on a rotating schedule with the team Top notch communication skills - both written and verbal A track record of proven excellence in providing customer service Real estate experience of being, or having been, a homeowner in a condominium association is a plus but not required Spanish skills are a plus but not required Proficient skills in Excel, PowerPoint, and Google Workspace Products Able to work independently, anticipate problems, and implement effective solutions Necessary Traits You have a passion for problem solving maintenance problems and providing excellence in customer service You take ownership and responsibility for your projects. You're committed to defending deadlines and have a sense of urgency to get to the finish line for our clients You're GREAT at flexing when priorities shift and adapt your planned day to the shift to the client and business' needs You are committed to following established Standard Operating Procedures and delivering high quality work You thrive in a team environment. You know that others depend on your work and you depend on others. You love celebrating our successes. You are comfortable meeting with clients and maintenance/repair contractors in person, being proactive in your communication with them, asking questions and negotiating when needed You're GREAT at juggling several things at once and can keep yourself (and others) organized in a fast-paced environment You are rock solid reliable You consistently offer solutions and look for additional ways to support your team You treat the business as if you owned it You like building community, in particular in DC neighborhoods, and meeting new people You have superb attention to detail and don't need reminders to complete assignments What We Offer: Healthcare benefits Opportunity to learn and grow quickly within a start-up growth environment that has established structure and success Opportunities to grow in your career within the company without the need to manage owner/tenant relations Opportunity to make a significant difference for condo owners in managing their often most expensive asset, their home Extensive experience with the latest tech and software solutions in property management Modern office space in the vibrant Dupont Circle neighborhood Hybrid work schedule perks (remote work is currently offered on Mondays and Fridays)

Job Summary/Company: Sparks Group has partnered with a public services organization that recently secured a major contract to support disability services within public programs. This marks a new area of service for the organization, and we are seeking a Customer Care Manager with extensive knowledge of disability services and ADA compliance to help lead this important initiative. Due to this significant expansion in service offerings, the Customer Care Manager will be responsible for overseeing daily operations, maintaining high team standards, and ensuring exceptional customer satisfaction. If you have experience leading teams, possess strong communication skills, and can collaborate across all levels of an organization, we encourage you to apply! Responsibilities: Manage daily operations of a 24/7 contact center, ensuring efficiency, compliance, and high-quality service delivery, with a focus on supporting disability services. Lead and support staff through hiring, training, coaching, and performance management, ensuring team readiness to serve individuals with disabilities. Oversee scheduling operations, including managing fixed schedules, ASAP and future-dated reservations, and ensuring adequate coverage for disability-related service requests. Coordinate real-time dispatching of services, prioritizing timely and appropriate responses to both scheduled and urgent disability service needs. Monitor key performance indicators (e.g., call volume, response times, customer satisfaction) and adjust staffing and workflows to meet service goals and accessibility standards. Ensure full compliance with internal policies, ADA regulations, and other relevant disability service standards. Maintain accurate reporting and assist with budgeting, payroll, and reconciliation processes. Handle escalated customer and client issues, particularly those involving disability accommodations, ensuring timely and respectful resolution. Conduct quality assurance reviews and implement continuous improvement initiatives to enhance service delivery for individuals with disabilities. Oversee vendor relationships, including contract management and ensuring vendors meet accessibility and service expectations. Respond to emergencies and critical incidents, coordinating with internal teams and external partners to support individuals with disabilities effectively. Qualifications: Minimum of 5 years of experience in a contact center environment Proven track record of successfully managing a contact center Technical proficiency with scheduling software such as Trapeze, TransLoc, Via Mobility Solutions, or TripSpark Strong proven experience with disability services and ADA compliance Bachelor's degree preferred Ability to support a 24/7 operation, including during operational issues or emergencies Flexible availability to work varying shifts, including weekends

Senior Manager, Legal Billing Operations | HYBRID | LAW FIRM EXPERIENCE REQUIRED Washington, DC This role oversees daily billing operations, optimizes processes through data‑driven analysis, and provides leadership, coaching, and development to managerial and billing staff. The ideal candidate is a strategic thinker with strong analytical, communication, and leadership skills. Key Responsibilities Lead and manage multiple billing teams, ensuring timely and accurate billing. Track performance metrics and implement process improvements. Train, coach, and develop managerial and billing staff. Resolve billing inquiries and collaborate with attorneys and clients. Oversee projects, facilitate team meetings, and manage escalations. Standardize procedures and identify best‑practice enhancements. Required Bachelor's degree REQUIRED 8+ years of experience managing complex billing operations in a large law firm (AM Law 200). At least 2 years of experience managing other managers. Experience with Aderant and e‑billing platforms. Advanced Excel and strong analytical skills. Excellent communication, leadership, and problem‑solving abilities. Ability to lead diverse teams, coach staff, and ensure consistency in billing procedures.

A consulting firm for government is seeking a Senior Global Investments Strategic Advisor in Alexandria, Virginia. The role requires significant experience in foreign investment risk management and leadership skills. Ideal candidates will have a strong background in national security or economics, along with an active TS/SCI clearance. The position focuses on supporting the US Department of Defense's investment analysis priorities to protect the Defense Industrial Base. #J-18808-Ljbffr

Molly Maid has been a trusted provider of professional residential cleaning services for over 30 years. Known for delivering quality and thorough home cleaning, the company helps homeowners create valuable "me time" through reliable service. Every employee is professionally trained and committed to excellence, embodying the care and passion that define Molly Maid. With over 1.7 million cleans performed annually, Molly Maid has become a nationally recognized brand in the residential cleaning industry. The company is dedicated to maintaining high standards and giving customers peace of mind. Job Summary We are seeking a dynamic and strategic Operations Manager to lead and optimize our daily business activities, drive operational excellence, and foster sustainable growth. Your leadership will inspire teams, enhance efficiency, and promote a culture of continuous improvement. This is an exciting opportunity for a proactive professional passionate about extraordinary customer service, managing complex operations and delivering exceptional results. Responsibilities Leadership o Drive the company's sales growth and increase profit o Responsible for all aspects of business operations and fulfillment of company goals and initiatives o Cultivate a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level Staffing - Office Staff o Identify hiring needs for management team o Recruit, interview, hire, train, review office staff o Hold office staff meetings o Establish individual and team goals o Track and monitor staff members performance o Coach, counsel, discipline staff o Budget and administer office staff compensation o Create and implement office incentives programs o Make and execute termination decisions o Recover company property o Issue final paycheck o Respond to inquiries from governmental agencies, file response Assist/Backup Field Manager with HSP Staff Supervision o Identify staffing needs o Interview applicants o Extend job offer(s) o Review and complete Orientation Checklist with trainee(s) o Close probationary period & promote HSP's to a team o Assign HSP's to a team o Hold HSP team meetings o Address unresolved employee complaints and concerns o Create & implement employee retention program o Coordinate & celebrate HSP anniversary dates and birthdays Managing Employees o Review and monitor teams performances & productivity using CCS reports o Scan and file all employee performance documents (complaints, “wows”) o Review HSP staff with Field Manager's input o Grant employee time off requests o Authorize employee to use company vehicles o Respond to vehicle accidents and notify insurance company o Review daily Quality Check Schedule w/Field Manager o Handle unresolved employee complaints o Document and follow company's disciplinary procedures o Document and execute termination decisions for HSP position o Recover company property o Issue final paycheck Customers o Respond, resolve, and follow-up with customer complaints and concerns o Create and implement action plan for customer retention o Validate MOLLY MAID gift certificates through CCS o Redeem MOLLY MAID gift certificates Breakage/Damage o Inspect broken & damaged items o Determine course of action o Approved to spend up to $100 for replacement or repair. o Discuss issues with supervisor for more than $100 Estimating (only as back-up) o Perform in-home estimates o Utilize estimate script o Utilize estimate worksheet o Increase the addition of new customers o Meet or exceed quarterly and annual sales goals o Maintain and update estimate binder o Inventory and order estimating materials o Pass estimate sheet to CSR for action Marketing o Assist owners in the creation of the yearly marketing plan o Implement yearly marketing plan o Meet with marketing reps o Place marketing orders o Order marketing material o Track, monitor and review marketing results Financial o Assist owners in the creation of the yearly financial plan o Implement yearly financial plan o Achieve revenue and profit goals o Implement systems to achieve financial goals o Make bank deposits (in owners' absence) o Distribute pay checks Operations o Main point of contact for Book Keeper for any payroll questions o Track and monitor petty cash o Review and monitor LMS reports o Review and monitor Phone Lead Source Report o Research and negotiate contracts with vendors o Place orders with vendors, after approval from owners o Send collection letters o Implement, maintain and update OHSA program o Work with Field Manager(s) to ensure: o Track, monitor and review gas usage o Track and monitor car expenses - Includes: vehicle repairs, maintenance, replacement, purchase o Ensure homes are cleaned as scheduled o Monitor and track employee attendance & vacation hours o Monitor vehicle maintenance program o Review and monitor working rate, make changes accordingly o Review and monitor open customer receivables using Receivables Report Experience Needed 1. Minimum of 5 years of recruiting, hiring, training and supervisory experience 2. Customer Service 3. Sales 4. Proficient in Microsoft Office 5. Self-directed individual who is analytical and with initiative and problem solving skills 6. Demonstrate the ability to learn quickly and juggle multiple situations concurrently 7. Organizational Skills with the ability to set priorities and meet challenging deadlines 8. Verbal and Written Communication Skills, 9. Customer Focus, Collaboration and Teamwork 10. Flexibility, Team Orientation, ability and willingness to learn Requirements o Valid driver's license with good driving record o Able to work office hours (7am to 3pm) o Legally able to work in the United States o Physically and mentally capable of performing Operation Manager's duties o Pass criminal background check o Must be bonded and insured for employee dishonesty. This requires that she cannot have any known record of dishonest acts or convictions for criminal or felonious acts o Self-directed individual who is analytical, with initiative and problem-solving skills o Demonstrate the ability to learn quickly and juggle multiple situations concurrently o Organizational skills, ability to set priorities and execute a plan of action o Verbal and Written Communication Skills o Bilingual (English & Spanish) mandatory Job Type: Full-time Language: English and Spanish (Bilingual) (Required) License/Certification: Driver's License (Required) Work Location: In person, Woodbridge, VA

Role: AV Manager (Autonomous Vehicle Operations Manager) The AV Manager will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Manager will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management. Key Responsibilities Lead, coordinate, and manage AV Driver/Operator teams across assigned locations. Conduct daily shift planning, scheduling, task delegation, and attendance tracking. Ensure compliance with all safety, security, and operational protocols. Train, coach, and mentor new and existing AV operators on operational procedures and program standards. Conduct performance reviews, provide feedback, and manage disciplinary actions when required. Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues. Monitor site productivity metrics and implement improvements to enhance efficiency. Respond to on-ground escalations and operational emergencies promptly. Prepare weekly operational status reports and performance summaries. Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime. Qualifications 5+ years of experience in Operations, Transportation, Logistics, Automotive, or related field. Prior experience in a managing or lead role managing teams. Strong understanding of safety protocols and compliance-driven environments. Excellent communication, leadership, and people management skills. Ability to analyze performance metrics and identify process improvement opportunities. Comfortable working in dynamic and fast-paced field settings. Valid driver's license with a clean driving record. Ability to travel between assigned cities as needed. Preferred Skills Experience working with autonomous vehicles, fleet operations, or mobility transportation programs. Knowledge of incident reporting, compliance documentation, and operational audits. Technical aptitude to understand basic AV system operations and diagnostics Work Environment On-site operations environment; may require early mornings, late evenings, weekends, or split shifts based on program schedules. Field-based work involving both indoor and outdoor environments. Significant travel required - approximately 90% of the time across locations.

Gastro Center of Maryland is one of the largest Gastroenterology groups in the Mid-Atlantic with locations across Maryland and Northern Virginia. The Operations Manager will oversee the day-to-day operational functions of multiple gastroenterology practice locations, ensuring streamlined workflows, effective resource utilization, and exceptional patient and staff experience. This position reports directly to the VP of Operations and works closely with leadership, vendors, and staff across locations. Key Responsibilities · Partner with the VP of Operations to manage daily staffing needs and operational logistics across multiple sites · Support clinical and administrative teams to ensure smooth daily operations · Collaborate with vendors and property managers to maintain facility standards and address site-specific needs · Coordinate with the VP of Finance on procurement processes, supply chain oversight, and vendor contracts · Monitor and improve operational workflows, ensuring compliance with healthcare regulations and internal policies · Assist with onboarding and training support staff in collaboration with HR and department leads · Identify process improvement opportunities and implement solutions to enhance service delivery · Travel between Maryland offices and occasional Northern Virginia sites (approximately 30% travel) Qualifications · Bachelor's degree required; healthcare, business administration, or related field a plus · Minimum of 4 years of relevant operational management experience, preferably in a healthcare or multi-location environment · Healthcare background is required, especially in a specialty or ambulatory care setting · Proficiency in Microsoft Excel and other office productivity tools · Strong interpersonal and organizational skills; able to adapt and pivot in a fast-paced environment · Experience working collaboratively with cross-functional teams including clinical staff, finance, and vendors Benefits · 401(k) retirement plan with company match · Comprehensive insurance: Health, Dental, and Vision · Paid Time Off: 10 days annually · Sick leave and national company-paid holidays · Professional growth and development opportunities

PRINCIPALS ONLY - NO RECRUITERS, PLEASE PLEASE READ THE FULL POSTING. ONLY QUALIFIED APPLICANTS WILL BE CONSIDERED. Marine Technical Services is a regional leader in our specialty marine trade, known for precision workmanship, responsive service, and a high-energy, positive work culture. We're hiring an Office Manager/Operations Manager who will be the operational backbone of our 12-person and growing team-owning day-to-day office management while progressively expanding into business operations. This role reports directly to the General Manager and is critical to keeping our “tight ship” running smoothly. The ideal candidate: Excels at accurate, end-to-end office administration and bookkeeping. Brings a naturally friendly, professional, and proactive presence to every interaction. Has the initiative to improve processes, support projects, and take on broader operations responsibilities over time. An interest in boating and the marine community is a plus; curiosity and willingness to learn are welcome. Key ResponsibilitiesCore Office Management & Administration Maintain accurate bookkeeping in QuickBooks, including reconciliations to the penny. Manage reception (phone and walk-in), delivering a consistently excellent first impression. Execute billing and collections: client invoicing, AR follow-up, and payment processing. Oversee AP and vendor management: enter bills, reconcile statements, and maintain relationships. Process payroll via online service; track daily time entry for technicians in QuickBooks. Handle HR administration: maintain personnel files, process HR requests, track PTO. File monthly sales tax; manage banking (deposits, reconciliations). Manage shipping/receiving and small parts inventory (reorder, stocking); pack delicate, high-value items carefully. Maintain office systems: supplies, equipment, filing, and general office upkeep (cleaning, tidiness, plants, etc.). Support compliance and operations: track insurance policies, vehicle fleet maintenance, registrations. Provide administrative support to sales and project management teams. Run local errands (PO Box, bank, on-site mailbox) with mileage reimbursement. Operate proficiently in Microsoft Office, email, and web tools. Operations Expansion (as skills grow) Help schedule work and coordinate calendars with project teams. Support project management: update customers on status, surface risks/issues, and coordinate dependencies. Order parts and materials; draft estimates and simple proposals. Prepare and submit warranty/rebate paperwork; proactively capture vendor incentives and promotions. Independently handle phone/web orders and assist with basic marketing and recruiting tasks. Recommend and refine business processes for efficiency and quality. Learn light showroom support, including basic product demonstrations and upkeep. Optional Value-Add Skills (not required) Website updates, graphic design, or copywriting (brochures, promos). CAD drawing; project documentation/photography for portfolios. Apparel sourcing; competitor research. Required Qualifications 3+ years in office management, administrative operations, or related small-business roles. Proven QuickBooks proficiency with rigorous accuracy and timely reconciliations. Experience with invoicing, AR/AP, payroll processing, and sales tax filings. High-volume phone and front-desk professionalism; excellent written and verbal communication. Strong data entry speed/accuracy; daily time entry discipline. Working knowledge of HR admin practices (files, PTO, basic compliance). Proficiency with Microsoft Office (Excel, Word, Outlook) and general web tools. Ability to lift/move boxes up to 30 pounds and pack delicate shipments safely. Valid driver's license and reliable transportation for local errands. Preferred Skills Experience in a trades, marine, or service/project-based environment. Customer service mindset with a calm, friendly, and solutions-oriented approach. Process improvement instincts; comfort building simple checklists and SOPs. Comfort working in a small, collaborative, fast-moving team. Interest in boating and the marine community. Who You Are Detail-obsessed and organized; you keep books and records “to the penny.” Proactive and resourceful; you don't wait- you anticipate needs and act. Warm and professional; you elevate customer, vendor, and team experiences. Ownership-driven; you treat the business like it's yours and look for ways to make it better every day. Marine Technical Services Culture & Benefits We're a tight-knit crew that values craftsmanship, safety, and service. We operate with pride and no drama-just teamwork, accountability, and a shared love for doing things the right way. You'll find leaders who listen, teammates who help, and a workplace that balances focus with good humor. Competitive pay; full-time, in-office role Medical allowance, 401(k), paid holidays and vacation. Year-round employment with growth opportunities as our business continues to grow. Hands-on exposure to innovative marine technologies and projects. Schedule & Location On-site in Southern Anne Arundel County at Herrington Harbour North, the Mid-Atlantic's only premium full-service resort marina Full-time, year-round; Monday to Friday 7:30 - 4:00 - slightly flexible based on mutual agreement; occasional overtime possible. How to Apply Please email your resume or work history and a good phone number. In your message, briefly share how your experience aligns with the responsibilities above and highlight your QuickBooks proficiency. References are not required initially and will be requested later. We review complete, thoughtful applications. If the posting is active, the role remains open.

Job DescriptionCustomer Engagement Manager Clearance: Minimum Secret clearance with ability to obtain TS/SCI Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial, federal, and state and local markets. What We Do: At our very core, we're a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions. What You'll Do: The Customer Engagement Manager is responsible for managing service levels, building customer relationships, and ensuring that user-centric design principles are integrated into service delivery. This role emphasizes proactive engagement with customers to understand requirements, assess satisfaction, and improve service performance while aligning with organizational and contractual goals. Responsibilities will include but are not limited to: Manage and develop service levels in accordance with contract/Task Order (TO) requirements. Engage with customers to capture requirements, measure satisfaction, and ensure delivery aligns with expectations. Incorporate human-centered/user-centered design principles into service delivery and improvement efforts. Track, monitor, and report on service performance metrics. Collaborate with stakeholders to ensure compliance with RFQ requirements and to enhance customer-facing services. Drive innovation in service management, ensuring alignment with organizational goals and customer needs. Provide guidance and leadership in establishing new service levels as needed. What You'll Need: Experience engaging customers to determine requirements as well as gauging customer satisfaction. Experience incorporating human-centered/user-centered design into programs of similar size and scope. ITIL Certification Secret Clearance with ability to obtain a TS/SCI Set Yourself Apart With: Demonstrated experience implementing and tracking performance of services and processes incorporating user-centered/human-centered design principles. Experience transitioning from single-variable metrics to customer-facing multi-dimensional metrics. Experience managing established service levels and developing new service levels on a contract with a large Government agency. Equal Employer/Veterans/Disabled Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources. Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas. Powered by JazzHR 9GFKyhUT7V

Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We're looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals. You'll create scalable one-to-many engagement programs-including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars-that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT). Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You'll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You'll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success. This role follows HHAeXchange's hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance of the NYC or Minneapolis Metro office locations (typically 3 days/week). To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Essential Job Duties Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization. Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights. Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer. Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app. Measure & Optimize - Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center. Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout. Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experience Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree or equivalent experience in communications, marketing, or related field. 5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles. Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes). Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes. Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies. Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred. Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages. Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language. Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement. Familiarity with segmentation strategies for targeting communications. Strong organizational and project management skills with the ability to handle multiple priorities. Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders. Calm under pressure, with the ability to deliver clear, transparent communication during incidents. Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

SUMMARY DESCRIPTION: Envisioneering, Inc. is seeking an experienced Alterations and Installation Team (AIT) Project Manager to direct and support installation efforts across multiple U.S. Navy platforms. This position directly supports the Naval Research Lab, Office of Naval Research, NAVSEA Integrated Warfare Systems programs, and other government organizations. Installation Management Lead, plan, and execute multiple simultaneous shipboard system installations. Interpret and apply mechanical and electrical technical drawings. Conduct ship checks and perform system installations onboard U.S. Navy ships. Manage travel to multiple locations to support installation efforts. Coordination & Communication Collaborate with technical teams across Navy Science and Technology (S&T) programs and initiatives. Partner with project leads to ensure all Navy installation requirements are met. Coordinate with outside organizations, Navy ship crews, and planning yards. Communicate effectively across Navy chains of command. Schedule and facilitate meetings for installation activities and teams. Documentation & Compliance Prepare, track, and manage all required installation paperwork. Ensure proper execution of planning yard documentation. Draft and oversee Statements of Work (SOWs) for Alterations Installation Team (AIT) contractors. Note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Requirements Minimum Skills/Qualifications: Active DoD Secret Clearance required at date of hire. Seven (7) years of experience in installing Permanent, Non-Permanent Change (NPC) and prototype systems on US Navy Platforms. Recent experience (last 5 years) working with platform planning yards (DDG & CVN preferred). Knowledge of the Navy Modernization Process (NMP). DEMONSTRATED EXPERIENCE in the following areas: Working with Platform Planning Yards in generating and reviewing Ship Installation Drawings. Ship Change Document (SCD) process, including Technical Data Package (TDP) development and Technical Assessment Team (TAT) review. Background in one of the following areas: Nuclear-trained or technical Limited Duty Officer (LDO) Chief Warrant Officer (CWO) Technical-rated Chief Petty Officer (CPO), Senior Chief Petty Officer (SCPO), or Master Chief Petty Officer (MCPO). Naval service technical rating. Experience with ship maintenance in roles such as PMT OIC, IMF LPO, or Division Officer. Proficiency with Microsoft Office Suite for documentation and reporting. desired additional qualifications: Supervising Alterations Installation Team (AIT) contracted companies. Regional Maintenance and Modernization Coordination Office (RMMCO) check in process for Non-Permanent Change (NPC) installations. Coordinating with Government On-Site Installation Coordinators (OSICs) for prototype and NPC installations. Drafting Statements of Work (SOW) for contracted companies. TRAVEL: 30-40% (Approximate) EDUCATION: Requisite military experience and training. Bachelor's degree in related field (optional). SALARY RANGE: $100,000.00 - $150,000.00 BENEFITS: Envisioneering, Inc. offers a stable work environment, a competitive salary, and a comprehensive benefits package including 401k, Medical/Dental/Vision, FSA, Short Term, Long Term, AD&D and Life insurance, (employer paid), voluntary life, Tuition Reimbursement, Paid Leave, Holidays and much more. AS A CONDITION OF EMPLOYMENT: You must pass a drug and pre-employment screening. U.S. Citizenship Required. *A Department of Defense (DoD) Secret security clearance is at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Please confirm in your cover letter or resume.

Bethesda Dental Specialists is seeking an exceptional Practice Leader/Dental Office Manager to join our team and lead the non-clinical operations of our dental practice. The Practice Leader (PL)/Office Manager will provide leadership and support growth initiatives to the Select Dental Management supported dental practices. They will bring non-clinical operational, managerial, and administrative procedures, reporting structures and operation controls to their assigned practice. The PL will effectively communicate and foster growth among their team. This is a vital practice leadership role that will focus on positive patient experience, employee and dentist satisfaction, as well as support growth in their practice. This role is not intended to impact the independent clinical judgment and decision making of the licensed providers rendering services at each practice. Skills and Qualifications Bachelor's degree in business administration, or related field experience. Dental management experience, supervising teams. A solid grasp of data analysis and performance metrics. Be able to diagnose problems quickly and have foresight into potential issues. Superior communication skills with the ability to quickly establish rapport and work closely with team members and peers. Experience in leadership positions, managing and training new and existing employees with steadfast resolve and personal integrity. Proven track record managing profitable, successful teams, and driving revenue growth. Knowledge of dental practice management systems. Benefits for Full-Time Employees* PTO, paid holidays, office closure days Medical Vision Dental allowance Uniform allowance, as needed 401(k) Eligibility And many more! *Benefits are subject to change and eligibility. The pay range for this role varies based on experience, credentials, and availability. In addition to competitive compensation, our team members enjoy continuing education opportunities, production-based incentives (when applicable), and clear pathways for growth within the practice. About the Role: Practice Growth: Practice Leaders support the processes of each practice for the growth of active patients, production, and collections in the assigned practices they support. Foster a growth-oriented, positive, and encouraging environment. Implement action plans that grow active patient-base, production, and collections of assigned practices. Practice Efficiency: Practice Leaders are accountable for the management of non-clinical Controllable Expenses and meeting or exceeding Budgets in the assigned practices they support. Understand opportunities on financial scorecard of Practice; execute on identified areas of weakness and growth opportunities. Manage P&L to ensure the assigned practices achieve targets relative to growth and controllable expense management. Employee Engagement: Practice Leaders are accountable for building strong, passionate teams, who are aligned with the Mission Vision and Values of Select Dental Management in the assigned practices they support. Support effective recruiting practices of potential candidates. Drive an exceptional onboarding experience for new team members. Create professional development and performance management plans. Meet or Exceed retention goal in assigned practice. Coach and mentor team members to independently perform assigned tasks. Deliver effective feedback and corrective action to Direct Reports in accordance with company-defined processes, as needed. Monitor the values, culture, and satisfaction of both team and patients at all supported practices. Identify any deficiencies and provide support and guidance to rectify. Ensure team members thrive and organizational outcomes are met. Build and maintain strong relationships with doctors. Patient Satisfaction: Practice Leaders are accountable for delivering a WOW Patient Experience in the assigned practices they support. Build passionate teams who are motivated to deliver a World Class Patient Experience. Implement strategies that drive and support patient experience improvement initiatives for assigned practices. Partner with Clinical Support functions to ensure teams and patients achieve Oral Systemic Health. Systems & Accountability: Practice Leaders are accountable for ensuring processes are implemented effectively and consistently in their practice. Support teams in all areas of operations to ensure systems and processes are successful. Partner with the support functions, regional leadership, and practice team to achieve favorable results with respect to exceptional team experience, quality patient care, patient satisfaction/loyalty, revenue, collections, and expense management. Help to communicate and implement key processes or updates to direct reports. Ensure all RCM, Finance & Accounting Processes are functioning properly. Our Mission & Values: To make the teams, patients, and practices we support healthier and happier.

**Responsibilities & Qualifications** **RESPONSIBILITIES** **Platform Strategy & Architecture** + Define and maintain the overall ServiceNow platform roadmap in alignment with agency strategic objectives. + Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). + Establish and enforce technical standards, patterns, and best practices for ServiceNow configuration and customization. + Ensure platform designs meet federal security, compliance, and performance requirements. **Team Leadership - Development & Administration** + Lead, mentor, and manage a cross-functional ServiceNow development and administration team (developers, admins, O&M staff). + Assign and prioritize work across platform administration, configuration, custom application development, and sustainment. + Conduct regular backlog reviews, performance check-ins, and skills development planning for team members. + Foster a culture of quality, accountability, and continuous improvement within the ServiceNow team. **Platform Administration & Operations** + Oversee day-to-day administration of the ServiceNow platform, including user and role management, configuration, and instance health. + Ensure adherence to change management, configuration management, and release management processes. + Coordinate and approve platform upgrades, patches, and hotfixes, including regression testing and communication. + Monitor platform performance, availability, and capacity; drive remediation and optimization activities. **Custom Application Development & O&M** + Lead the full application lifecycle for custom ServiceNow applications, from concept and design through development, testing, deployment, and O&M. + Ensure custom applications follow coding standards, security guidelines, and platform best practices. + Oversee defect management, enhancements, and technical debt remediation for custom apps. + Coordinate with business owners to prioritize enhancements, manage releases, and ensure ongoing application support and maintainability. **Project & Program Management** + Lead ServiceNow implementation and enhancement projects from initiation through close-out. + Develop and manage project plans, schedules, scope, budget, risks, and dependencies. + Coordinate cross-functional teams (developers, administrators, security, network, data, business owners). + Prepare and deliver status reports, briefings, and dashboards for leadership and stakeholders. + Manage vendors and integrators; oversee contract deliverables, milestones, and SLAs. **Requirements & Stakeholder Management** + Engage with business and technical stakeholders to gather, analyze, and prioritize requirements. + Translate business needs into clear user stories, acceptance criteria, and technical designs for both platform capabilities and custom applications. + Facilitate workshops, design sessions, and backlog grooming with agency stakeholders. + Serve as the primary point of contact for ServiceNow-related inquiries and decision-making. **Governance, Compliance & Security** + Ensure ServiceNow solutions adhere to federal security and privacy controls (e.g., FISMA, FedRAMP, NIST 800-53). + Support ATO-related documentation, assessments, and continuous monitoring activities. + Implement and enforce data governance, role-based access control (RBAC), and segregation of duties. + Support policy, process, and SOP development for platform usage and change management. **Delivery & Quality Assurance** + Oversee solution design reviews, code reviews, and configuration reviews for both out-of-the-box and custom solutions. + Ensure adherence to ITIL/ITSM processes and agency-specific governance frameworks. + Establish and monitor KPIs, SLAs, and OLAs for platform performance, support, and application health. + Drive continuous improvement, backlog prioritization, and release planning. **Operations & Platform Management** + Coordinate upgrade planning, regression testing, and release management for the ServiceNow platform. + Work closely with operations teams to ensure platform stability, availability, and scalability. + Troubleshoot complex platform issues, facilitating root cause analysis and long-term fixes. + Maintain documentation including architecture diagrams, data flows, and configuration standards. **REQUIRED QUALIFICATIONS** + Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience). + 10+ years of experience in IT project management and/or solution delivery. + 6+ years of hands-on experience working with ServiceNow in an enterprise environment. + 4+ years in a technical architecture or lead role on the ServiceNow platform. + 4+ years of experience leading development and/or administration teams supporting ServiceNow or similar platforms. **Technical Skills** + Strong understanding of ServiceNow architecture, data model, and core platform capabilities. + Experience with major ServiceNow modules (e.g., ITSM plus at least one of ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). + Proficiency in ServiceNow configuration, workflows, business rules, catalog items, and integrations (REST/SOAP, MID Server). + Experience managing custom ServiceNow application development and O&M, including scripting (e.g., JavaScript, Glide). + Experience with CI/CD pipelines, update sets, and ServiceNow release management. + Familiarity with modern integration patterns (APIs, web services, message queues) and common federal infrastructure environments. **Project Management & Methodologies** + Demonstrated experience leading medium-to-large IT projects or programs in a structured PM environment. + Working knowledge of Agile (Scrum/Kanban) and hybrid delivery models. + Experience defining scope, managing risks/issues, and delivering within schedule and budget constraints. **Federal & Compliance** + Experience working in a U.S. federal government or public sector environment. + Familiarity with federal security frameworks and controls (e.g., FISMA, FedRAMP, NIST 800-53). + Ability to work within change control, configuration management, and governance board **PREFERRED QUALIFICATIONS** **Certifications - ServiceNow & Technical** + ServiceNow Certified System Administrator (CSA). + One or more advanced ServiceNow certifications, such as: + Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD, CSM, SecOps, or IRM. + Certified Technical Architect or equivalent advanced certifications. + ITIL Foundation or higher (ITIL 4 preferred). + PMP, PRINCE2, or Agile certifications (e.g., Scrum Master, SAFe). **Deeper Federal & Security Experience** + Experience supporting systems through the federal ATO process. + Familiarity with CMMC, TIC, Zero Trust architectures, and other federal cybersecurity initiatives. + Experience in multi-tenant or shared services environments serving multiple bureaus/offices. **Advanced Platform & Integration Skills** + Experience with ServiceNow CMDB strategy and discovery in complex, distributed environments. + Background in implementing Event Management, Service Mapping, and/or Automation (Orchestration/Flow Designer). + Experience with reporting/dashboards, performance analytics, and data visualization for leadership. + Exposure to related technologies (e.g., Splunk, AWS/Azure, identity and access management tools). **Leadership & Business** + Experience leading cross-functional teams including federal staff, contractors, and vendor resources. + Background in business case development, ROI analysis, and roadmap prioritization. + Prior experience standing up or maturing a ServiceNow Center of Excellence (CoE) or platform governance body. **Overview** We are seeking a highly motivated and experienced ServiceNow Team Project Manager/Architect to join our team supporting the NOAA SBITS Contract in Silver Spring, MD. Through the SBITS contract, TekSynap provides a Service Desk, Infrastructure Management, Security Support Services, IT Inventory Services, SharePoint Support, Service Now Development and United Messaging Services. The ServiceNow Platform Project Manager / Architect is responsible for leading the planning, design, delivery, and governance of the ServiceNow platform in a federal environment. This role combines hands-on technical architecture with end-to-end project/program management and team leadership. The manager will lead a blended development and administration team, responsible for administering the platform and delivering full lifecycle development, operations, and maintenance (O&M) for custom ServiceNow applications. The position ensures that ServiceNow solutions are secure, compliant, scalable, and aligned with federal agency mission and IT strategy. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Candidates must reside in one of our approved hiring states within the United States. + Type of environment: Remote + Noise level: (Low, Medium, High) + Work schedule: Schedule is day shift Monday - Friday. Candidate must work EST hours. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: Less than 10% **List of Approved States:** AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, D.C, WV, WI, WY. **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** US Citizenship NOAA Public Trust Eligible **WAGE INFORMATION** Target salary range: $103,000-$135,000 yearly . The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.remote #telework #linkedin \#LI-Remote (turn font to white) **Job Locations** _US_ **ID** _2025-8680_ **Category** _Information Technology_ **Type** _Regular Full-Time_

Trianz is a leading-edge technology platforms and services company that accelerates digital transformations at Fortune 100 and emerging companies worldwide in data & analytics, digital experiences, cloud infrastructure, and security. The company has developed a disruptive "IP Led Transformations" vision, strategy, and business model over the past 3 years. Some of the company's IP was recently acquired by AWS and its overall business model has taken off sharply in 2024. Trianz is led by Sri Manchala, a former special forces officer from the Indian army and author of Crossing the Digital Faultline | Trianz, and a team of veterans from well-known firms such as Deloitte, HCL, KPMG, Wipro, Microsoft, TATA, AWS, GE, etc. About Trianz Trianz believes that companies around the world face three challenges in their digital transformation journeys - shrinking 'time to transform' due to competition & AI, lack of digital-ready talent, and uncertain economic conditions. To help clients leapfrog over these challenges, Trianz has built IP and platforms that have transformed the adoption of the cloud, data, analytics & insights AI. Specifically, the following Trianz platforms are changing the way companies approach transformations in various disciplines: * Concierto: A fully automated platform to Migrate, Manage, and Maximize the multi & hybrid cloud. A zero code and SaaS platform, Concierto allows teams to migrate to AWS, Azure and GCP and manage them efficiently from a single pane of glass. Visit ******************* for more information. * Concierto Insights & Agentic AI: is a Data to AI SaaS platform designed to drive data-led transformation at lightning speed. Through conversational AI, organizations seamlessly engage with all their data, unlocking real-time insights, and uncovering hidden opportunities and risks-all within one powerful platform. Visit **************** to know more. * Pulse: Recognizing that workforces will be distributed, mobile, and fluid, Trianz has built a 'future of work' digital workplace platform called Pulse. Visit ******************** Since the market launch of this strategy in mid-2023, Trianz has experienced enormous growth, success and recognition. * Some of Trianz' built IP in data and analytics was acquired by Amazon. Since then, Trianz has been made an engineering partner of Amazon for building/supporting connected ecosystems across multiple AWS platforms. * Most recently, Trianz and AWS have signed a strategic collaboration agreement within which the two companies will work on joint roadmaps/solutions for the cloud; AWS will buy Trianz | Concierto in bulk for AWS partners to use for migrations; AWS will also recommend Concierto to their MSPs and finally, AWS Professional Services and Trianz have signed an agreement for joint solutioning and customer delivery. Read more: Trianz enters into a Strategic Collaboration Agreement with AWS to Revolutionize Cloud Adoption and Management (yahoo.com) Given all this, Trianz is experiencing a significant demand for its SW platforms and consequent growth. To support this growth, Trianz has recently raised private equity capital to scale the company over the next several years (Trianz Announces Strategic Growth Capital Investment by Capital Square Partners (prnewswire.com). It is now bolstering its senior and mid-level leadership with top talent across GTM, Engineering, Services, and Partnership organizations. We are seeking leaders driven by our purpose - to help customers accelerate digital transformations and build the next generation software and services organization. Role: Customer Engagement Manager - Cloud Migration & Portfolio Management Employment Type: Contract duration - 12 months with the possibility of extending further Work location: Initially at Trianz office in Herndon, VA until assigned to a customer engagement. Later, must be flexible to relocate anywhere in the U.S. based on client deployment. Work mode: Hybrid - 3 to 4 days per week in the Trianz VA office initially. Post customer assignment, the work model will depend on client expectations. About the Role We are seeking a Customer Engagement Manager a strategic mid-leadership role responsible for orchestrating enterprise-level cloud migration initiatives across multiple projects and strategic customer accounts. The ideal candidate will oversee comprehensive migration planning, coordinate cross-functional teams, and align technical solutions with business objectives. This position requires strong project management expertise, balanced technical understanding, and exceptional stakeholder management skills to deliver successful cloud transformation outcomes. The role involves managing migration portfolios, developing standardized approaches, and ensuring projects are delivered on time, within budget, and to quality standards-all while maintaining a focus on the client's long-term business goals and digital transformation journey. What You'll Be Doing: * Portfolio and Program Management: * Manage multiple migration projects simultaneously across strategic customer accounts * Develop portfolio-level roadmaps and migration strategies * Balance resources effectively across multiple concurrent migration initiatives * Implement/Build standardized processes and templates to ensure consistency across the portfolio * Strategic Advisory: * Provide consultative guidance to clients on modernization strategies and cloud adoption frameworks * Align cloud migration initiatives with clients' business goals and digital transformation objectives * Develop business cases and ROI models for cloud migration at enterprise scale * Identify opportunities for innovation and continuous improvement across client engagements * Experience developing long-term roadmaps for enterprise cloud adoption * Proven track record of identifying cross-project dependencies and critical paths * Ability to anticipate and mitigate risks at both project and portfolio levels * Technical Leadership: * Collaborate with technical teams to understand application landscapes and dependencies * Contribute to migration approach discussions, bridging business requirements with technical solutions * Support architects in developing practical migration patterns that can be applied across projects * Maintain awareness of relevant cloud technologies and migration best practices to facilitate informed decision-making * Help translate technical concepts into business terms for effective stakeholder communication * Technical Acumen: * Familiarity with application portfolio assessment and rationalization tools * Understanding of cloud economics and FinOps principles * Knowledge of enterprise architecture frameworks (TOGAF, Zachman) * Familiarity with containerization, microservices architecture, and serverless computing * Analytical Skills: * Strong data analysis abilities to evaluate application portfolios and prioritize migration waves * Experience using quantitative methods to assess migration complexity and effort * Ability to create decision matrices for migration strategy selection * Proficiency in developing business cases with TCO/ROI calculations Why Join Us: * Be part of a rapidly rising, global technology innovator whose platforms and services are engaged by Fortune 1000 companies and industry leaders such as Microsoft & Amazon. * Immerse yourself in a culture where creativity is celebrated and encouraged. * Engage in thrilling projects and opportunities for your professional growth. * Contribute to our quest to redefine the industry. * Competitive compensation and benefits with occasional 'distinctive benefits' that set us apart. Who you are: * 14-16 years of experience with 7+ years of Program management * 14 plus years of IT Infrastructure experience * Experience in managing large-scale cloud migration projects. * Knowledge of IT infrastructure, networking, and security principles. * Experience with Migration, Modernize and DevOps practices and tools. * Familiarity with compliance and regulatory requirements related to cloud computing * Minimum of 7 years of experience in project management, with a focus on cloud computing and migration projects. * Extreme familiarity with Cloud Adoption framework and Well Architected Framework * Strong analytical skills, business-focused and passionate about the customer experience. * Must be able to work in a dynamic work environment. * Excellent communication skills, resourcefulness, and ingenuity in solving problems. * Ability to work with minimal supervision while managing a variety of responsibilities. * Technical Skills: Proficiency with cloud platforms (e.g., AWS, Azure, cloud architecture, and cloud services. * Project Management Skills: Proficiency in project management tools (e.g., MS Project, Jira, Trello) and methodologies (e.g., Agile, Waterfall). * Certifications: PgMP and/or PMP. AWS Solutions Architect (Pro/Associate), Preferred - Azure Solutions Architect, or GCP Professional Cloud Architect Education: * Bachelor's degree in Computer Science, Electrical Engineering, or related field. Trianz is growing at a faster pace than the industry for the last five years. Read through some of the key industry recognitions we have received for our innovative execution and strategic client initiatives here. Equal Employment Opportunity Trianz is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, special needs veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). We comply with all state and federal laws and regulations protecting employees and applicants against illegal discrimination, retaliation, and harassment. Our policy is available upon request. We consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Trianz participates in the E-Verify program in certain locations, as required by law. We are committed to providing reasonable accommodation for all qualified individuals with a disability or other reasons protected by applicable laws. If you require assistance or accommodation due to a disability or special needs to search for a job opening or apply, please email ************************ with your request and contact information. Trianz Privacy Notice Trianz respects your privacy and wants to ensure we comply with applicable Data Privacy Regulations as per local regulator laws. Please review our privacy policy at **************************************** for more.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Full-time Description Now Hiring: Dental Office Manager - Waldorf Dental Group Are you an experienced dental leader ready to take charge of a fast-paced, patient-focused dental office? Underbite Dental Management is seeking a highly motivated Dental Office Manager to oversee day-to-day operations at one of our top-performing Maryland locations. This is your opportunity to make an impact by leading a dedicated clinical and administrative team, driving operational excellence, and delivering an outstanding patient experience all within a modern, technology-forward dental practice. Position Overview: Schedule: Full-time, Monday-Friday (on-site; occasional flexibility for staffing/meetings) Location: In-person at Waldorf Dental Group, MD Compensation: Competitive salary based on experience + performance-based bonus What We Offer: Competitive salary based on experience Monthly performance bonus based on office KPIs Health, dental, and vision insurance Company-paid life insurance Paid certifications (e.g., CPR, OSHA) and professional development Paid time off, sick days, and 10 paid holidays after 90 days 401(k) with company match A collaborative, people-first culture with room to grow Requirements What You'll Do: Manage day-to-day operations, ensuring high performance in patient care, scheduling, collections, and staff coordination Drive results across key metrics: treatment acceptance, schedule utilization, collections, AR, and re-care Oversee staffing: recruiting, onboarding, scheduling, performance reviews, and staff development Ensure compliance with OSHA, HIPAA, and company protocols Partner with billing and clinical teams to maintain efficient revenue cycle and high-quality care Serve as the communication hub between staff, doctors, and Underbite leadership Monitor supply inventory and ensure cost controls are in place Create and review weekly KPIs and action plans to drive continuous improvement Ideal Candidate: 3+ years of dental or healthcare office management experience (DSO or multi-provider office preferred) Strong leadership and communication skills Proficient in managing KPIs, payroll, insurance, and scheduling Tech-savvy: experience with Open Dental (preferred), Paylocity, and Google Workspace Passion for delivering excellent patient care through organized and empowered teams Detail-oriented and solutions-focused Why Underbite Dental Management? We are a growing DSO that operates practices across multiple states. Our mission is to support dental professionals in delivering excellent care by providing them with strong leadership, advanced technology, and a collaborative environment. We believe in empowering our teams with clarity, consistency, and room to grow. Underbite Dental Management is proud to be an Equal Opportunity Employer. We value diversity and inclusion and are committed to creating an environment where all employees can thrive. Salary Description $68,000 Annually

Full-time Description Now Hiring: Dental Office Manager - Clinton Dental Group Are you an experienced dental leader ready to take charge of a fast-paced, patient-focused dental office? Underbite Dental Management is seeking a highly motivated Dental Office Manager to oversee day-to-day operations at one of our top-performing Maryland locations. This is your opportunity to make an impact by leading a dedicated clinical and administrative team, driving operational excellence, and delivering an outstanding patient experience all within a modern, technology-forward dental practice. Position Overview: Schedule: Full-time, Monday-Friday (on-site; occasional flexibility for staffing/meetings) Location: In-person at Clinton Dental Group, MD Compensation: Competitive salary based on experience + performance-based bonus What We Offer: Competitive salary based on experience Monthly performance bonus based on office KPIs Health, dental, and vision insurance Company-paid life insurance Paid certifications (e.g., CPR, OSHA) and professional development Paid time off, sick days, and 10 paid holidays after 90 days 401(k) with company match A collaborative, people-first culture with room to grow Requirements What You'll Do: Manage day-to-day operations, ensuring high performance in patient care, scheduling, collections, and staff coordination Drive results across key metrics: treatment acceptance, schedule utilization, collections, AR, and re-care Oversee staffing: recruiting, onboarding, scheduling, performance reviews, and staff development Ensure compliance with OSHA, HIPAA, and company protocols Partner with billing and clinical teams to maintain efficient revenue cycle and high-quality care Serve as the communication hub between staff, doctors, and Underbite leadership Monitor supply inventory and ensure cost controls are in place Create and review weekly KPIs and action plans to drive continuous improvement Ideal Candidate: 3+ years of dental or healthcare office management experience (DSO or multi-provider office preferred) Strong leadership and communication skills Proficient in managing KPIs, payroll, insurance, and scheduling Tech-savvy: experience with Open Dental (preferred), Paylocity, and Google Workspace Passion for delivering excellent patient care through organized and empowered teams Detail-oriented and solutions-focused Why Underbite Dental Management? We are a growing DSO that operates practices across multiple states. Our mission is to support dental professionals in delivering excellent care by providing them with strong leadership, advanced technology, and a collaborative environment. We believe in empowering our teams with clarity, consistency, and room to grow. Underbite Dental Management is proud to be an Equal Opportunity Employer. We value diversity and inclusion and are committed to creating an environment where all employees can thrive. Salary Description $68,000 Annually