Sr. Customer Solutions Manager - Technical, Amazon Leo
Amazon 4.7
Team manager job in Arlington, VA
Amazon LEO is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon LEO will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
Do you want to work to enable enterprises to transform their businesses with Amazon Leo? Sounds great. Tell me more.
We are seeking an experienced and self-starter to join as a Customer Solutions Manager (CSM). This role will serve as the post-sale primary point of contact for our enterprise B2B clients utilizing our satellite communications services. This role requires a unique blend of technical knowledge, industry expertise, and relationship management skills to ensure our customers maximize value from our satellite connectivity solutions across their operations, supply chains, and digital transformation initiatives.
Amazon Leo is redefining global connectivity. As a CSM, you will play a critical role in helping customers modernize infrastructure, increase resiliency and unlock new business models.
Key job responsibilities
Customer Relationship Management
- Serve as the trusted advisor and primary point of contact for assigned enterprise accounts across retail, media, energy, manufacturing, and other B2B sectors
- Build and maintain strong relationships with key stakeholders, from IT and operations teams to C-suite executives
- Conduct regular business reviews to assess customer satisfaction, usage patterns, and growth opportunities
- Develop deep understanding of industry-specific challenges and align our connectivity solutions to their strategic business objectives
Technical Consultation & Support
- Working with our Service Delivery Team, guide customers through onboarding, implementation, and optimization of LEO satellite services for their specific use cases (remote operations, IoT connectivity, backup communications, etc.)
- Collaborate with Technical Account Managers and engineering teams to troubleshoot technical issues and ensure service quality across customer locations
- Educate customers on network capabilities, coverage areas, latency characteristics, and best practices for their industry applications
- Translate complex technical concepts into business value propositions relevant to each industry vertical
Account Growth & Retention
- Identify expansion opportunities within existing accounts, including new locations, use cases, and business units
- Monitor customer health metrics and proactively address risks to retention
- Drive product adoption and utilization to maximize customer ROI and operational efficiency
- Develop success plans tailored to each customer's unique requirements, industry challenges, and deployment scenarios
Industry Expertise & Solution Development
- Understand industry-specific connectivity needs (e.g., remote retail locations, media broadcasting, offshore energy platforms, distributed manufacturing facilities)
- Identify how satellite connectivity enables digital transformation, operational efficiency, and business continuity
- Stay current on industry trends, regulatory requirements, and competitive landscape
- Develop industry-specific use cases and success stories to demonstrate value
Cross-Functional Collaboration
- Partner with Product, Engineering, and Operations teams to advocate for customer needs
- Provide customer feedback to inform product roadmap and service improvements
- Coordinate with the Network Operations Center (NOC) for service delivery and incident management
- Work with Sales and Marketing on case studies, testimonials and reference opportunities
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Basic Qualifications
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- 5+ years of experience in customer success, account management, or technical consulting roles serving enterprise B2B customers
- 5+ years of experience working with technical products and aligning with technology sales
- 5+ years of experience working with enterprise clients in one or more target industries (retail, media, energy, manufacturing, logistics, etc.) for a technology product or service
- Strong understanding of technology, telecommunications, cloud networking, or enterprise connectivity solutions
- Proven track record of managing complex enterprise customer relationships and driving business outcomes
- Experience with CRM systems and customer success platforms
- Willingness to travel up to 30% for customer meetings, site visits, and industry events
Preferred Qualifications
- 5+ years of experience in the satellite, cloud networking, telecommunications, or enterprise technology industry
- Knowledge of LEO satellite systems, IoT connectivity, cloud or edge computing solutions
- Experience serving customers with distributed operations, remote locations, or global footprints
- Understanding of industry-specific applications (POS systems, SCADA, media transmission, supply chain management)
- Familiarity with SLA management and enterprise service delivery frameworks
- MBA or advanced technical degree
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************* .
USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually
USA, WA, Bellevue - 153,600.00 - 207,800.00 USD annually
$123k-170k yearly est. 4d ago
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Member Experience, Manager
Responsible Business Alliance 3.8
Team manager job in Alexandria, VA
Member Experience, Manager
Reports to: Vice President of Member Experience
About the Responsible Business Alliance (RBA): The Responsible Business Alliance (RBA) is a non-profit coalition of leading companies dedicated to advancing responsible business conduct in global supply chains. The RBA has a Code of Conduct and a range of programs, training, and assessment tools to support continuous improvement. The RBA has a global footprint, with offices in North America, Europe, and Asia. The RBA and its Responsible Mineral, Labor, and Factory Initiatives have more than 600 member companies with combined annual revenues of greater than $8 trillion, directly employing over 85 million people, with products manufactured in more than 120 countries.
Position Overview: We are seeking an experienced individual who has an understanding of the RBA Code of Conduct and responsible sourcing to join our dynamic membership team. The ideal candidate will have proven expertise in responsible sourcing, ESG compliance, and an understanding of the RBA Code of Conduct and its tools and services. This is a member-facing role that requires customer service experience along with the ability to manage multiple priorities in a fast-paced setting. Key responsibilities include working with RBA members in understanding the various tools and services of the association (worker voice, audits, risk assessments, member on-boarding, and help desk coordination). This position also involves product ownership of our Learning Management System (LMS) and proprietary Worker Voice platform, ensuring seamless adoption and engagement.
Primary Duties and Responsibilities:
Provide direct support to corporate members on issues related to RBA tools and services and overall new member onboarding, membership information, understanding the value and use of RBA tools and services, etc.
(Please note: RBA has a team of specialized issues management experts for depth in each area, but a high-level knowledge is required to provide an initial response when necessary and how it relates to the use of RBA tools and services).
Learn and manage our suite of proprietary platforms offered as member benefits and provide support to members, ensuring adoption across global supply chains. This includes a broad range of topics, covered by approximately 15 platforms.
Serve as an expert and Product Owner for two key platforms: (1) Learning Management System (LMS) powered by 3rd-party Docebo platform, and (2) our proprietary Worker Voice platform.
Provide platform demos, training sessions, and onboarding for members, suppliers, and new member prospects.
Assist with new member prospect development, converting prospects into new members.
Ensure smooth member onboarding, enrollment processing, renewals, and troubleshooting for a positive member experience. This pertains to new member companies and new staff at existing member companies.
Act as deputy to the Vice President of Member Experience and provide direct assistance to the operations of the membership department.
Maintain a proactive approach to advancing tasks and resolving challenges efficiently.
Required Experience, Knowledge, Skills and Abilities:
Minimum of 4 years professional experience in customer service and responsible sourcing, sustainability, or corporate responsibility (CSR).
Bachelor's Degree or equivalent experience
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Ability and desire to learn and support web-based applications
Strong organizational skills to handle multiple activities with competing priorities
Excellent interpersonal, verbal, and written communication skills
History of working well in team/group setting
Able to work independently with a minimum of guidance and take the initiative when tasks or a process needs to be completed or created
Desired Experience, Knowledge, Skills and Abilities:
Trade association or non-profit organization experience
Understanding of RBA tools and services
Moderate IT or data analytics skills
RBA Benefits, Paid Time Off and Workplace Flexibility:
In-Office Hours: Monday - Thursday, Optional Work from Home Friday Mornings, Half Day Friday's Year Round
100% Company Paid Health Insurance (Medical, Dental, Vision). 75% Company Paid coverage for all dependents
Annual Company 401K Safe Harbor Contribution
Free on-site parking or 100% transit subsidy up to federal maximum
100% Company Paid Premiums for Short Term Disability, Long Term Disability, and A.D.D Insurance
Vacation starting at 15 Days Annually, 10 Fixed Holidays, 3 Floating Holidays, Closed between Christmas and New Years, plus sick time and bereavement leave
Summer Schedule Flexibility
Other Pertinent Information:
Anticipated Start Date and Location: Applications will be accepted until the position is filled, with a strong preference for an immediate start.
This is an in-office position Monday - Thursday, with Friday a Work-From-Home day each week.
The position is located at RBA's Headquarter office in Alexandria, Virginia.
Salary commensurate with experience (Exempt Position)
Metro/Bus accessible - 1 block from King Street Metro
Interested Candidates should apply via LinkedIn and include:
Required: Resume
Desired: Cover Letter (indicate why you are interested in the position, salary requirements and starting availability). A portfolio attachment would also suffice.
Please attach in the same file as resume.
RBA Commitment
The RBA is committed to creating a diverse work environment. We strongly encourage applicants from varied backgrounds to apply. At the RBA we aspire to be an employer of choice where a mix/range of talented individuals contribute to the team and do their best work.
RBA is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis. All applicants will be considered for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, age, marital status, veteran status, disability, sexual orientation, and any other legally protected status.
$51k-110k yearly est. 3d ago
LLM Customization Lead - NLP Data Scientist
Capital One 4.7
Team manager job in McLean, VA
A leading financial services company seeks an experienced AI/ML specialist to deliver innovative products aimed at transforming customer interactions. The role demands expertise in natural language processing, machine learning, and large language models. Candidates should possess a robust educational background in quantitative fields, significant experience with AWS, and proficiency in programming languages such as Python or R. This position emphasizes continuous learning and implementing advanced technological solutions for enhanced user experiences.
#J-18808-Ljbffr
$79k-108k yearly est. 5d ago
Front Office Manager
Accorhotel
Team manager job in Washington, DC
"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit **************************
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought-after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir-faire and generous service, Sofitel is for free-minded travelers and arts and culture afficionados who have an appreciation for a refined and understated sense of modern luxury.
With over 115 Sofitel and Sofitel Legend hotels in more than 45 countries, our reach is truly global, making the sky the limit for growth opportunities. As our portfolio expands each year, there are ample opportunities to be involved in both our existing properties, and our future openings.
Rate of Pay: $ 68,000.00 - $ 78,000.00 per annum
Job Description
What you will be doing:
Reporting to the Rooms Operations Manager, responsibilities and essential job functions include but are not limited to the following:
Assist the Rooms Operations Manager in all aspects of the department and ensure service standards are followed
Provides support for Reception, Operator Service, Concierge and Guest Services in the daily operational duties for these areas
Consistently offer professional, friendly and engaging service
Ensure proper staffing and scheduling of all Front Office Ambassadors and Assistant Front Office Managers in accordance to productivity guidelines
Assist with bi-weekly payroll
Participate and lead the hotel upgrade program
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Train Front Office Ambassadors and Assistant Front Office Managers in all front office aspects
Assist guests regarding hotel facilities in an informative and helpful way
Assist and follow up with any guest inconvenience
Review processes and procedures, looking for area of opportunity and putting in place improvement plan
Work with Rooms Operations Manager on action plan to increase employee engagement
Follow departmental policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications
Your experience and skills include:
Previous leadership experience in a similar role required
A minimum of two year's Front Office management system required
Highly responsible and reliable
University/College degree in a related discipline preferred
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Physical Aspects of the Position (include but not limited to):
Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs, ramps
Additional Information
Your team and working environment:
Opportunity to work with a diverse group, representative of over 20 countries worldwide
Experienced group of individuals to train and hone innate skills and abilities
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
$68k-78k yearly 8d ago
Front Office Manager
Accor North America, Inc. 3.8
Team manager job in Washington, DC
What you will be doing:Reporting to the Rooms Operations Manager, responsibilities and essential job functions include but are not limited to the following: Assist the Rooms Operations Manager in all aspects of the department and ensure service stand Office Manager, Operations Manager, Manager, Office, Business Services
$66k-87k yearly est. 8d ago
Assistant Front Office Manager
Arlo Hotels 3.6
Team manager job in Washington, DC
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more...
This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.
Benefits
Medical, Dental, Vision
401K - after one year
Tuition Reimbursement
Responsibilities
Always treat guests with courtesy and respect in a variety of situations.
Displays honesty & integrity.
Supervises the Front Office Department - Lobby Hosts.
Conducts pre-shift meetings.
Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
Motivates and develops team members.
Maximizes room sales, room revenue and profit.
Delivers outstanding service and creates memorable experiences.
Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
Embraces and effectively lives Arlo Hotels values and culture.
Assigns, coordinates, and supervises work activities of Lobby Hosts.
Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
Conducts performance reviews with reporting team members.
Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
Manages same day rooms inventory and rate yielding.
Takes personal responsibility for correcting service problems and creates memorable guest experiences.
Education
* Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
Hospitality Diploma or Degree preferred.
Minimum 2 - 3 years in a management position.
Hospitality or customer service.
Opera experience.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$49k-66k yearly est. 8d ago
Call Center General Manager
Sparks Group
Team manager job in Greenbelt, MD
Job Summary/Company:
Sparks Group has partnered with a public services organization that recently secured a major contract to support disability services within public programs. This marks a new area of service for the organization, and we are seeking a Customer Care Manager with extensive knowledge of disability services and ADA compliance to help lead this important initiative. Due to this significant expansion in service offerings, the Customer Care Manager will be responsible for overseeing daily operations, maintaining high team standards, and ensuring exceptional customer satisfaction. If you have experience leading teams, possess strong communication skills, and can collaborate across all levels of an organization, we encourage you to apply!
Responsibilities:
Manage daily operations of a 24/7 contact center, ensuring efficiency, compliance, and high-quality service delivery, with a focus on supporting disability services.
Lead and support staff through hiring, training, coaching, and performance management, ensuring team readiness to serve individuals with disabilities.
Oversee scheduling operations, including managing fixed schedules, ASAP and future-dated reservations, and ensuring adequate coverage for disability-related service requests.
Coordinate real-time dispatching of services, prioritizing timely and appropriate responses to both scheduled and urgent disability service needs.
Monitor key performance indicators (e.g., call volume, response times, customer satisfaction) and adjust staffing and workflows to meet service goals and accessibility standards.
Ensure full compliance with internal policies, ADA regulations, and other relevant disability service standards.
Maintain accurate reporting and assist with budgeting, payroll, and reconciliation processes.
Handle escalated customer and client issues, particularly those involving disability accommodations, ensuring timely and respectful resolution.
Conduct quality assurance reviews and implement continuous improvement initiatives to enhance service delivery for individuals with disabilities.
Oversee vendor relationships, including contract management and ensuring vendors meet accessibility and service expectations.
Respond to emergencies and critical incidents, coordinating with internal teams and external partners to support individuals with disabilities effectively.
Qualifications:
Minimum of 5 years of experience in a contact center environment
Proven track record of successfully managing a contact center
Technical proficiency with scheduling software such as Trapeze, TransLoc, Via Mobility Solutions, or TripSpark
Strong proven experience with disability services and ADA compliance
Bachelor's degree preferred
Ability to support a 24/7 operation, including during operational issues or emergencies
Flexible availability to work varying shifts, including weekends
$41k-72k yearly est. 3d ago
Manager of Community-Based Supports
Associated Catholic Charities 4.1
Team manager job in Baltimore, MD
Salary: $55,000
Catholic Charities of Baltimore, Gallagher services is seeking a Manager of Community- Based Supports to lead the development and oversight of individualized services for people with intellectual and developmental disabilities in home and supported living settings, promoting independence, inclusion, and innovative service delivery through strong partnerships with staff, families, and community partners, in alignment with Catholic Charities, NADSP, and CQL principle. The work schedule is Mon-Fri 8A-4PM with flexibility. May include evenings/weekends.
Gallagher Services supports adults with intellectual and developmental disabilities in living the life of their choice. Adults are supported in living, working and being involved in the community as independently as possible. The Cornerstones of the program are Person-Centered Planning and the mission and values of Catholic Charities.
JOB DUTIES & RESPONSIBILITIES:
Oversees the development, implementation, and timely review of person-centered plans (PCPs) to ensure they reflect individual goals, meet regulatory standards, and remain responsive to changing needs.
Monitors service effectiveness, adjust supports as necessary, and ensure services promote selfdetermination, choice, and community inclusion.
Establishes and manages schedules and staffing patterns that meet individual needs while maintaining operational efficiency and required coverage.
Monitors and optimizes service utilization and authorization management by analyzing trends, aligning PCPs with delivered services, and forecasting attendance; maintains at least 98% billing accuracy, achieves 95% monthly PCP-to-billing alignment, reduces service gaps and underutilization within established timeframes, and delivers monthly utilization forecasts within 5% variance to support informed staffing and operational decisions.
Serves as the compliance lead for home and community-based DDA waiver services, ensuring adherence to DDA, COMAR, Medicaid Waiver, and internal policy requirements; maintains above 95% compliance on review indicators and achieves full readiness for DDA and CMS audits through timely completion of documentation and corrective actions.
Ensures accurate, timely documentation of services, outcomes, attendance, and billing while overseeing 100% timely incident reporting, completing all critical investigations within required timeframes, and driving a year-over-year reduction in preventable incidents.
Serves as the primary liaison for individuals, families, guardians, case managers, and community partners by providing clear, timely, and respectful communication, accurate information on service and housing options, and support in navigating available resources.
Performs other duties as assigned.
EDUCATION & EXPERIENCE REQUIREMENTS:
Bachelor's degree in human services, Social Work, Psychology, Special Education, or related field.
Three (3) years of experience in developmental disabilities services, with two (2) years in a supervisory or management role and at least one (1) year of experience with community-based support.
Knowledge of Maryland DDA, Medicaid Waivers, and HCBS regulatory standards strongly preferred. Experience may be substituted for educational requirements on a 2:1 basis with the approval of the Administrator.
REQUIRED SKILLS & ABILITIES:
Maintains professionalism, discretion, and confidentiality while upholding ethical, person-centered, and rights-based practices.
Demonstrates strong planning, organization, judgment, and problem-solving skills to manage workflow, meet deadlines, resolve conflicts, and respond effectively to high-stress or emergency situations.
Provides effective leadership by engaging, motivating, supervising, and supporting staff to promote positive team dynamics and quality service delivery.
Communicates clearly and respectfully verbally and in writing using person-first language and collaborating professionally with individuals, families, staff, and community partners.
Ensures safe, dignified, and individualized support by monitoring risks, following protocols, and assisting with daily living needs in a respectful manner.
Maintains proficiency with Microsoft Office, Outlook, Windows, and required systems such as LTSS and EVV to ensure accurate documentation, data entry, billing, and compliance.
Works a flexible schedule including evenings, weekends, and on-call rotations to ensure program coverage and continuity.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
No remote or hybrid work availability based on core and essential functions of the position.
Flexibility may be required to work beyond standard hours, including evenings, weekends, holidays, and on-call shifts, as needed.
Remains in stationary positions for extended periods and moves about as needed to accomplish tasks, including walking, standing, and traveling between work sites as required by the role.
Adjusting or moving objects up to 75lbs in all directions, which may include lifting, carrying, pushing, pulling, or repositioning items as necessary to perform job duties.
Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.
Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver's license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede drivers' ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.
We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:
Health/Dental/Vision
Vacation/sick/holiday pay
403(b) Retirement Plan with a discretionary employer contribution
Tuition Advancement
Paid Parental Leave
Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.
Catholic Charities is an equal opportunity employer
#CCMD23
$55k yearly 3d ago
Operations Manager | Full-Time | CFG Bank Arena
AEG 4.6
Team manager job in Baltimore, MD
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Operations Manager reports directly to the Director of Operations. The Operations Manager will direct, supervise, and schedule aspects of operations including operations crew and housekeeping while maintaining ADA compliance and working cooperatively with other departments to assure facility readiness and smooth operation of events.
This role pays an annual salary of $75,000-$85,000
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until April 17, 2026.
Responsibilities
Essential Duties & Responsibilities:
Oversee operating procedures that conform to corporate standards, customized to the specific needs of the facility, and consistent with the goals and objectives of the client, facility, and corporation.
Plans and coordinates a variety of facility set-ups including concerts, family shows, sporting events, ice events, trade shows, conference, and banquet configurations.
Oversee housekeeping contractor in all phases, including scheduling, detail projects, etc.
Assist Director of Operations with facility maintenance program (CMMS).
Manage subordinate supervisors who oversee employees on the changeover team.
Develop and maintain working relationships with all departments, clients, employees, and guests.
Ensure operational activities remain on time and within a defined budget, including recommendations for annual capital budget for long-range repairs and improvements to the facility.
Oversee hiring, scheduling, payroll and training for all changeover employees.
Investigate, analyze, and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and enhancements.
Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings. Ensure contractual agreements are met and clients' event requirements and changes are made in a timely fashion.
Act as liaison between clients and facility contractors as needed.
Inspect conversions, construction, and installation progress to ensure conformance to established specifications.
Oversee materials and inventory management.
Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
Other duties as assigned.
Qualifications
Required Experience & Qualifications:
Bachelor's degree from an accredited four-year college or university, and three (3+) years related experience in the public assembly industry (stadiums, arenas, and/or convention centers).
Minimum of 3-5 years' experience managing and training a team.
Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service.
Highly trained in conflict management and business negotiation processes.
Strong budget development and oversight skills.
Proficient in all Microsoft Office skills, including Word, Excel, PowerPoint, Outlook, etc.
Ability to create and manage a collaborative and diverse workforce.
Strong verbal and written communication skills, with an expert ability to present and
communicate new ideas and concepts.
Must be adaptable with the ability to work under pressure to meet deadlines.
Ability to work non-traditional hours including nights, weekends, and holidays.
Be licensed and insured to operate a motor vehicle in the United States.
Preferred Qualifications
Operate equipment such as light trucks, pallet jacks, forklifts, boom lifts, scrubbing machines and/or Zamboni.
Possess a demonstrated knowledge of ice making and maintaining principles.
Ability to read and comprehend blueprints, drawings, and other related materials.
Working Conditions:
Minimal Travel (
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
Working from various heights.
Extensive time spent with moderate to loud noises.
Frequent bending, lifting 75 pounds, sitting, exposure to multiple external elements, extensive walking through the building.
$75k-85k yearly 6d ago
Financial Management Team Lead
Thompson Gray Inc. 3.9
Team manager job in Washington, DC
Job Description: The selected candidate will work as a Financial ManagementTeam Lead to oversee the execution of task order requirements in support of the U.S. Army's Financial Improvement and Audit Readiness (FIAR) objectives. The Team Lead will be responsible for coordinating, tracking, and ensuring the successful completion of all assigned tasks under their respective task order award. This role includes direct engagement with Army civilian leadership, ownership of project progress reporting, and ensuring that financial improvement initiatives are executed in accordance with Army FIAR guidance and within the established period of performance. The Team Lead must be available during all core working hours and serve as the primary point of contact for their assigned task order.
Full-Time/Part-Time: Full-Time
Worksite details: National Capital Region (NCR), Fayetteville, NC, San Antonio, TX and Other Remote Locations
Duties will include:
Serve as the primary lead and point of contact for all assigned task order activities related to Army Financial Improvement and Audit Readiness (FIAR) objectives.
Manage the execution, coordination, and tracking of tasks associated with audit remediation, internal controls testing, and corrective action implementation.
Brief the Civilian Government Lead regularly on the status of assigned objectives, milestones, risks, and progress toward financial improvement goals.
Monitor and ensure completion of Corrective Action Plans (CAPs) for Notices of Findings and Recommendations (NFRs) issued by external auditors.
Support Test of Design (ToD) and Test of Operating Effectiveness (ToE) processes by coordinating documentation, managing timelines, and ensuring deliverable quality.
Oversee coordination of Provided By Client (PBC) responses and audit documentation for site visits, walkthroughs, and testing activities.
Review and validate Key Supporting Documentation (KSDs) for completeness, accuracy, and consistency with Army financial reporting requirements.
Maintain clear communication with Army stakeholders and external auditors, ensuring alignment on financial processes, internal controls, and audit readiness efforts.
Use Army systems (e.g., GFEBS, LMP, DPAS) to support audit documentation, data analysis, and financial control reviews.
Track and report task order performance, manageteam workflows, and escalate risks or delays to engagement management in a timely manner.
Prepare and deliver briefings, updates, and reports to both internal and external stakeholders regarding progress toward task order objectives.
Team Lead Responsibilities:
Lead a team of consultants and analysts assigned to the task order; manage day-to-day execution of responsibilities and monitor individual progress.
Ensure alignment of all work products with task order objectives, client expectations, and Army audit readiness standards. Provide coaching, mentoring, and technical guidance to team members to ensure high-quality deliverables and continued task momentum.
Maintain availability during all designated core working hours to support client needs, team collaboration, and progress updates.
Position Requirements:
Bachelor's Degree in Accounting, Finance, Information Systems, or Business Management/Administration (if the individual did not receive a Bachelor's in one of these fields but received a Master's Degree in Accounting, Finance, Information Systems, Business Management/Administration, Mathematics, Statistics, Computer Science, Data Science, then the Master's may serve in place of the Bachelor's degree); one of the following active and current certifications issued by appropriate licensing authority: CPA, CIA, CISA, PMP, CGFM, CDFM, SAFe, or ITIL.
Ten (10) years of experience with Federal financial management, including four (4) years of Federal accounting experience.
Active minimum DoD SECRET Clearance is required. Candidate must be able to possess an interim SECRET clearance to be considered.
Intermediate to advanced proficiency in the use of Microsoft Office Suites (especially Excel, PowerPoint, and Word).
Well-developed and professional interpersonal skills.
Ability to own work product development and demonstrate initiative and accountability for assigned task areas, effectively coordinating with team members and across various organizations.
Ability to interact effectively with people at all organizational levels of the firm and client.
Excellent verbal and written communication skills; detail oriented.
Ability to work independently within a team environment and with a customer service focus.
Strong organizational skills with ability to multi-task in a fast-paced, deadline-driven environment.
Budgeted Salary for this position is between $120,000-$135,000.
Why join Thompson Gray?
Thompson Gray is a multi-year winner of the Huntsville/Madison County Chamber Best Places to Work, recognized for our exceptional company culture that values employees and customers alike.
Competitive pay based on your qualifications
Excellent benefits, including Health, Dental, Vision, Life, Short-Term and Long-Term Disability insurance, 401(k) plan with employer match
Additional perks: TG Swag, Dependent Scholarship Program, Tuition Assistance for furthering education, Professional Development opportunities
Generous time-off policies, including 18 days of paid time off, 10 Federal Holidays, and flexible scheduling
Annual donation to the charity of your choice
Regular team-building events, such as lunches, after-hours gatherings, seasonal family-friendly events, and an annual holiday party
Join Thompson Gray and become part of a dynamic team committed to excellence, innovation, and community.
Thompson Gray is an Equal Opportunity Employer and VEVRAA Federal Contractor. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, gender identity, sexual orientation or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability. Thompson Gray, Inc. welcomes minority and veteran applicants.
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$120k-135k yearly 3d ago
Global Investments Strategy Lead: CFIUS/Team Telecom
Pae Government Services Inc. 4.6
Team manager job in Alexandria, VA
A consulting firm for government is seeking a Senior Global Investments Strategic Advisor in Alexandria, Virginia. The role requires significant experience in foreign investment risk management and leadership skills. Ideal candidates will have a strong background in national security or economics, along with an active TS/SCI clearance. The position focuses on supporting the US Department of Defense's investment analysis priorities to protect the Defense Industrial Base.
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$64k-92k yearly est. 2d ago
Office Manager
Robert Half 4.5
Team manager job in Gaithersburg, MD
Our client is located in Gaithersburg and is looking to hire an Office Manager that will work 100% in the office 5 days week. The ideal candidate will be able to effectively coordinate meetings and other office events. They should be comfortable answering inbound phone calls, distributing mail to employees and handling outgoing mail. They should also possess a friendly demeanor so they can effectively interact with office visitors and interview candidates.
Responsibilities
Coordinate and organize office activities
Oversee stock of office supplies
Greet visitors at office
Coordinate inbound and outbound office mail
Support HR in scheduling meetings, interviews and transport
Qualifications
Experience with administrative and clerical work Proficiency in Microsoft Office suite
Strong communication skills
Strong ability to multitask
Friendly and upbeat demeanor
$40k-60k yearly est. 3d ago
Autonomous Vehicle Operations Manager
Aceolution
Team manager job in Washington, DC
Role: AV Manager (Autonomous Vehicle Operations Manager)
The AV Manager will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Manager will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management.
Key Responsibilities
Lead, coordinate, and manage AV Driver/Operator teams across assigned locations.
Conduct daily shift planning, scheduling, task delegation, and attendance tracking.
Ensure compliance with all safety, security, and operational protocols.
Train, coach, and mentor new and existing AV operators on operational procedures and program standards.
Conduct performance reviews, provide feedback, and manage disciplinary actions when required.
Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues.
Monitor site productivity metrics and implement improvements to enhance efficiency.
Respond to on-ground escalations and operational emergencies promptly.
Prepare weekly operational status reports and performance summaries.
Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime.
Qualifications
5+ years of experience in Operations, Transportation, Logistics, Automotive, or related field.
Prior experience in a managing or lead role managingteams.
Strong understanding of safety protocols and compliance-driven environments.
Excellent communication, leadership, and people management skills.
Ability to analyze performance metrics and identify process improvement opportunities.
Comfortable working in dynamic and fast-paced field settings.
Valid driver's license with a clean driving record.
Ability to travel between assigned cities as needed.
Preferred Skills
Experience working with autonomous vehicles, fleet operations, or mobility transportation programs.
Knowledge of incident reporting, compliance documentation, and operational audits.
Technical aptitude to understand basic AV system operations and diagnostics
Work Environment
On-site operations environment; may require early mornings, late evenings, weekends, or split shifts based on program schedules.
Field-based work involving both indoor and outdoor environments.
Significant travel required - approximately 90% of the time across locations.
$79k-128k yearly est. 4d ago
Operations Manager - Personnel & Staffing
Mad Science of Washington Dc
Team manager job in Silver Spring, MD
Mad Science of DC-Maryland-Virginia
In-Person | Silver Spring, MD
$80,000-$95,000 + Benefits
About Us
Mad Science of DC-Maryland-Virginia delivers hands-on science programs to 100+ schools, 20,000+ students, and 170+ summer camps across the region each year.
Our success depends on one thing above all else: having the right instructors, in the right place, at the right time. We are hiring a senior Operations Manager to own that responsibility end-to-end.
The Role
This is a people-focused, execution-heavy operations role.
As Operations Manager - Personnel & Staffing, you will own recruiting, hiring, staffing coverage, and instructor management across our school-year programs and summer camps. You will be the primary point of ownership for ensuring programs are fully staffed, issues are handled calmly, and instructors are supported.
This role is focused on execution and people leadership, not systems redesign.
What You'll Own
Recruiting and hiring instructors year-round
Maintaining a strong, ready staffing pipeline
Staffing coverage for daily programs and peak seasons
Managing call-outs, substitutions, and last-minute changes
Instructor onboarding and readiness
Performance conversations and people management
Serving as the clear escalation point for instructor-related issues
You will have real authority and ownership in this domain.
What This Role Does Not Include
Program or curriculum design
Setting up after-school programs or summer camps
Warehouse or logistics systems
Redesigning operational workflows
Our systems are intentionally stable. This role exists to run them well.
Who This Role Is For
You are likely someone who:
Has managed staffing or people-heavy operations before
Is comfortable making decisions under pressure
Handles frequent interruptions calmly
Communicates clearly and directly
Values reliability, follow-through, and consistency
Prefers execution over reinvention
Experience in education, camps, childcare, hospitality, or multi-site operations is a plus.
Why You Might Like This Role
Clear ownership and authority
A people-centered role with real responsibility
A stable operating environment
Direct impact on day-to-day success
Long-term potential without pressure to constantly “rebuild” the role
Benefits
Health insurance
Paid time off and paid holidays
Employer-sponsored retirement plan
Professional, supportive in-person team environment
Stable, year-round full-time role in an AI-proof industry
How to Apply
Apply through LinkedIn with your resume and a brief note about why an execution-focused, people-operations role appeals to you.
$80k-95k yearly 2d ago
25-6034: Customer Engagement Manager - DC Metro
Navitas 4.6
Team manager job in Washington, DC
Customer Engagement Manager Clearance: Minimum Secret clearance with ability to obtain TS/SCI Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.
What We Do:
At our very core, we're a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.
What You'll Do:
The Customer Engagement Manager is responsible for managing service levels, building customer relationships, and ensuring that user-centric design principles are integrated into service delivery. This role emphasizes proactive engagement with customers to understand requirements, assess satisfaction, and improve service performance while aligning with organizational and contractual goals.
Responsibilities will include but are not limited to:
Manage and develop service levels in accordance with contract/Task Order (TO) requirements.
Engage with customers to capture requirements, measure satisfaction, and ensure delivery aligns with expectations.
Incorporate human-centered/user-centered design principles into service delivery and improvement efforts.
Track, monitor, and report on service performance metrics.
Collaborate with stakeholders to ensure compliance with RFQ requirements and to enhance customer-facing services.
Drive innovation in service management, ensuring alignment with organizational goals and customer needs.
Provide guidance and leadership in establishing new service levels as needed.
What You'll Need:
Experience engaging customers to determine requirements as well as gauging customer satisfaction.
Experience incorporating human-centered/user-centered design into programs of similar size and scope.
ITIL Certification
Secret Clearance with ability to obtain a TS/SCI
Set Yourself Apart With:
Demonstrated experience implementing and tracking performance of services and processes incorporating user-centered/human-centered design principles.
Experience transitioning from single-variable metrics to customer-facing multi-dimensional metrics.
Experience managing established service levels and developing new service levels on a contract with a large Government agency.
Equal Employer/Veterans/Disabled
Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources.
Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.
$102k-154k yearly est. Auto-Apply 60d+ ago
Digital Customer Engagement Manager
Hhaexchange
Team manager job in Washington, DC
Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We're looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals.
You'll create scalable one-to-many engagement programs-including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars-that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT).
Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You'll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You'll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success.
This role follows HHAeXchange's hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance of the NYC or Minneapolis Metro office locations (typically 3 days/week).
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Essential Job Duties
Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization.
Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights.
Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer.
Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app.
Measure & Optimize - Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center.
Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout.
Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experience
Other Job Duties
Other duties as assigned by supervisor or HHAeXchange leader
Travel Requirements
Travel up to 10%, including overnight travel
Required Education, Experience, Certifications and Skills
Bachelor's degree or equivalent experience in communications, marketing, or related field.
5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles.
Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes).
Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes.
Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus
Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred
Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies.
Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred.
Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages.
Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language.
Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement.
Familiarity with segmentation strategies for targeting communications.
Strong organizational and project management skills with the ability to handle multiple priorities.
Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders.
Calm under pressure, with the ability to deliver clear, transparent communication during incidents.
Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.
The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$110k-120k yearly 2d ago
Alterations and Installation Team Project Manager
Envisioneering 4.0
Team manager job in Alexandria, VA
SUMMARY DESCRIPTION:
Envisioneering, Inc. is seeking an experienced Alterations and Installation Team (AIT) Project Manager to direct and support installation efforts across multiple U.S. Navy platforms. This position directly supports the Naval Research Lab, Office of Naval Research, NAVSEA Integrated Warfare Systems programs, and other government organizations.
Installation Management
Lead, plan, and execute multiple simultaneous shipboard system installations.
Interpret and apply mechanical and electrical technical drawings.
Conduct ship checks and perform system installations onboard U.S. Navy ships.
Manage travel to multiple locations to support installation efforts.
Coordination & Communication
Collaborate with technical teams across Navy Science and Technology (S&T) programs and initiatives.
Partner with project leads to ensure all Navy installation requirements are met.
Coordinate with outside organizations, Navy ship crews, and planning yards.
Communicate effectively across Navy chains of command.
Schedule and facilitate meetings for installation activities and teams.
Documentation & Compliance
Prepare, track, and manage all required installation paperwork.
Ensure proper execution of planning yard documentation.
Draft and oversee Statements of Work (SOWs) for Alterations Installation Team (AIT) contractors.
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Requirements
Minimum Skills/Qualifications:
Active DoD Secret Clearance required at date of hire.
Seven (7) years of experience in installing Permanent, Non-Permanent Change (NPC) and prototype systems on US Navy Platforms.
Recent experience (last 5 years) working with platform planning yards (DDG & CVN preferred).
Knowledge of the Navy Modernization Process (NMP).
DEMONSTRATED EXPERIENCE in the following areas:
Working with Platform Planning Yards in generating and reviewing Ship Installation Drawings.
Ship Change Document (SCD) process, including Technical Data Package (TDP) development and Technical Assessment Team (TAT) review.
Background in one of the following areas:
Nuclear-trained or technical Limited Duty Officer (LDO)
Chief Warrant Officer (CWO)
Technical-rated Chief Petty Officer (CPO), Senior Chief Petty Officer (SCPO), or Master Chief Petty Officer (MCPO).
Naval service technical rating.
Experience with ship maintenance in roles such as PMT OIC, IMF LPO, or Division Officer.
Proficiency with Microsoft Office Suite for documentation and reporting.
desired additional qualifications:
Supervising Alterations Installation Team (AIT) contracted companies.
Regional Maintenance and Modernization Coordination Office (RMMCO) check in process for Non-Permanent Change (NPC) installations.
Coordinating with Government On-Site Installation Coordinators (OSICs) for prototype and NPC installations.
Drafting Statements of Work (SOW) for contracted companies.
TRAVEL: 30-40% (Approximate)
EDUCATION:
Requisite military experience and training.
Bachelor's degree in related field (optional).
SALARY RANGE: $100,000.00 - $150,000.00
BENEFITS: Envisioneering, Inc. offers a stable work environment, a competitive salary, and a comprehensive benefits package including 401k, Medical/Dental/Vision, FSA, Short Term, Long Term, AD&D and Life insurance, (employer paid), voluntary life, Tuition Reimbursement, Paid Leave, Holidays and much more.
AS A CONDITION OF EMPLOYMENT: You must pass a drug and pre-employment screening. U.S. Citizenship Required. *A Department of Defense (DoD) Secret security clearance is at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Please confirm in your cover letter or resume.
$100k-150k yearly 60d+ ago
Dental Office Manager- Full Time
DOCS Health
Team manager job in Fort Meade, MD
Job DescriptionDescription:
Lead with Excellence: Shape the Future of Dental Care as Our Office Manager!
Are you ready to take the next step in your career and lead a high-performing team in a modern, patient-focused environment? Join our dynamic private practice where you'll play a key role in delivering comprehensive, high-quality dental care-backed by the support of a growing, globally recognized organization.
This is more than just a management role-it's your opportunity to become the face of a thriving practice, collaborate with top-tier dental professionals, and lead with impact.
What You'll Do
As the Office Manager, you'll ensure smooth daily operations while cultivating a positive, high-performance culture within the practice. Your leadership will directly influence patient satisfaction, team morale, and business success.
Key Responsibilities:
Build and maintain a positive, team-oriented office culture that supports staff retention and development.
Align the practice with company values, standards, and operational best practices.
Lead, train, coach, and mentor team members to maximize individual and team potential.
Analyze business metrics to drive revenue growth, manage expenses, and achieve monthly targets.
Identify areas for improvement using data insights and implement effective performance strategies.
Address patient and staff concerns promptly with clear, compassionate conflict resolution.
Deliver weekly performance updates and improvement plans to the Area Manager.
Ensure compliance with company policies, industry regulations, and safety standards.
Uphold a polished, professional office environment, including appearance and cleanliness.
Requirements:
2+ years of dental office management or healthcare leadership experience required
Strong knowledge of dental office operations, insurance processes, and patient scheduling systems
Experience managing budgets, controlling expenses, and meeting revenue goals
Proficient in conflict resolution, problem-solving, and fostering a positive workplace culture
Familiarity with HIPAA, OSHA, and other relevant regulatory requirements
Comfortable working full-time hours including some Saturdays
Benefits For Full Time Staff:
Competitive Compensation
Generous Paid Time Off
Paid Holidays
Medical, Vision, and Dental benefits.
Health Savings Account, Life Insurance, Long Term Disability, and Short-Term Disability.
401k with matching program after one year of service.
Access to all Army and Air Force Exchange Services (AAFES) facilities and services.
DOCS Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$46k-69k yearly est. 4d ago
Dental Office Manager (Reisterstown)
Dental Dreams 3.8
Team manager job in Baltimore, MD
Job Description
The Role: Dental Dreams in Reisterstown, MD seeks a motivated Office Manager professional with managerial dental practice experience. This position will focus on achieving operational goals, managing employee relations, and patient relations. The scope of the role is to assist and cover the front desk staff, fulfill the scheduling requirements and provide the necessary support to the Dental Assistants and Dentists.
Who Are We: Dental Dreams is a dynamic, growing company with offices in Illinois, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. More than 94% of Dental Dreams' patients say they recommend us to family and friends.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
Free dental treatment at our locations
PTO
401K
We pride ourselves on observing all CDC and industry guidelines. We have also secured the recommended PPE and have protocols to safeguard our patients and staff.
Responsibilities:
Supervise all front and back-office staff; and cover those roles if necessary.
Have a patient-centric disposition and foster a culture of service
Hiring & training of support staff, performance management & annual reviews
Accurately verify dental benefits and check-in/out processes
Assist with presenting and/or explaining treatment plans
Collect payments, co-payments, and deductibles
Overseeing patient scheduling per goals
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Other duties as assigned
Qualifications:
Required:
Managerial and Dental Assistant experience
Possesses a track record for providing outstanding customer service
Must be able to work in a fast-paced, hands-on environment
Preferred:
Dental practice management experience
Bilingual
Knowledge in ADP Workforce, Dentrix, and/or Eaglesoft
KOS Services LLC / Dental Dreams is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
$45k-62k yearly est. 26d ago
Customer Engagement Manager
Dodge Construction Network
Team manager job in Washington, DC
Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.
This is a full-time position and reports directly to the Manager, Customer Success.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
+ Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
**_Key Metrics for Success_**
+ **First-Year Retention Rate:** Percentage of clients retained through their first renewal date
+ **Renewal Rate:** Percentage of clients renewing beyond their first year
+ **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year
**_Education Requirement_**
Bachelor's degree and/or combination of equivalent work experience preferred.
**_Required Experience, Knowledge and Skills_**
+ 2+ years of experience in sales, account management, or customer support for SaaS-based software
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)
+ Ability to quickly learn and apply SaaS products
+ Basic knowledge of the construction industry, or the ability to learn it quickly
+ Strong personal integrity and accountability for outcomes
+ Excellent written and verbal communication skills
+ Strong relationship-building and customer-focused approach
+ Ability to coach customers on best practices and identify pain points and solutions
+ Empathetic mindset with a focus on supporting small business growth and customer success
**_Preferred Experience, Knowledge, and Skills_**
+ Experience working in a SaaS environment
+ Experience with CRM or order management systems
+ Bilingual (English/Spanish) preferred
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $50,000-$60,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-23
The average team manager in Dundalk, MD earns between $62,000 and $180,000 annually. This compares to the national average team manager range of $44,000 to $152,000.