Team manager jobs in El Paso, TX

ADP is hiring a SBS Team Lead - Service & Implementation. In this position, you'll couple your expertise with our innovative solutions to support the implementation & service teams, providing guidance, insight and coaching to associates, as well as identifying opportunities for improvement. In this role you will assist the SBS MW Region with running the day-to-day operations of the team. Supporting the inbound service center with payroll issues while providing feedback, coaching and handling escalated issues Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. RESPONSIBILITIES: * Workers with the region on projects and will have to present findings and solutions to the senior leadership team * Will assist the assoicates with esclations for the inbound service center, helping with research and follow up on Client and Tax related issues * Provides technical support to the team by answering their questions and resolving issues, including all areas pertaining to the Center's operations. Stays abreast of system and service features, changes and enhancements. * Works with the Technical Support Specialists and/or other internal departments to ensure accuracy and total client satisfaction. Assist associate's in researching complex issues and assist with resolution and communication. Works directly with clients to handle escalated issues. * Assists Team Managers to ensure a smooth workflow is maintained. * Monitors various productivity and performance standards and ensures that established levels are achieved, especially during peak activity periods. * Participates in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed. * Identifies developmental needs and makes recommendations regarding the team's training requirements. * Works with Leadership to coordinate and even create training as needed to enhance productivity and performance levels. * Coaches associates to meet quality and productivity goals, using the quality monitoring system as appropriate. Provide direct feedback to associates on areas of opportunity to enhance client service. Tracks errors and provides immediate feedback to help determine potential problems. Provides input into the performance appraisal process. * Serve as a resource for team members, based on a strong working knowledge of team's responsibilities, goals and associates individual development plans and training needs. * Participates in screening, interviewing, and onboarding of new associates. * Act as a backup to the Implementation Team Manager * Escalates issues which may require intervention by the Implementation Team Manager. May make operational decisions in the managers absence. Work directly with sales partners to provide solutions and support clients. * Facilitate Team Meetings and associate 1:1's. * Generates a daily report of statistics to review daily performance (calls per hour, personal time, etc.). Analyze statistics and prepare reports. * Performs duties of an Implementation Specialist, especially during peak volume periods. QUALIFICATIONS REQUIRED: * Two to three years of experience in a leadership and/or mentorship role * Demonstrated ability to manage time and prioritize operational issues. * Must have the ability to effectively communicate to both clients and internal staff and work under pressure of time constraints. PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: * Bachelor's degree or equivalent in education and experience * Strong project management skills and the ability to multi-task * Ability to work as part of a team to accomplish tasks * Strong client relationship building skills * Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards * Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level * Ability to demonstrate learning agility and critical thinking skills Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $59,100.00 - USD $120,200.00 / Year* * Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws. A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

The Intuit Product Expert Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors/takes action on real time adherence for their team and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance, while fostering motivation and maintaining company culture. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles and Responsibilities Lead and manage a team of 20-25 student call center agents specializing in customer service inquiries. Conduct routine 1:1 coaching session(s) to provide feedback to meet performance metrics, including quality, productivity, attendance, compliance, and disciplinary issues. Ensure continuous learning training modules are complete before announced deadlines. Identify training opportunities and/or knowledge skill gaps amongst the team and collaborate with other department leaders as needed to improve agent performance. Review daily and weekly agent scheduling to monitor agent's weekly schedule adherence and provide feedback to WFM as requested. Review agent's daily attendance for occurrences and/or occurrence discrepancies. Review agent timecards for accuracy, make time punch corrections as needed, and approve payroll before announced deadline. Partner with Workforce Management and Operations Managers to ensure efficient agent scheduling and/or leadership support coverage. Uphold EAW and Intuit's policies, standards, and compliance requirements. Manage attendance, adherence, and behavioral expectations using EAW's progressive corrective action model, when necessary. Foster an inclusive and engaging team culture that balances accountability with recognition. Escalate client concerns, systemic issues, and process improvements to Operations Leadership. Serve as a key point of contact between agents, leadership, and clients, to help ensure alignment of goals and expectations. Attend weekly and monthly business reviews to share valuable insight into agent performance with client and better understand client's performance expectations. Maintain excellent knowledge of company policies and procedures to assist agents with difficult customer concerns via slack and/or individual coaching sessions. Resolve escalated customer concerns, balancing superior service with fiscal responsibility. Perform other duties as directed by management. Basic Qualifications Bachelor's or associate degree required. 3 years of experience in a call center or customer service role. Experience handling customer escalations and providing excellent customer service. Ability to monitor, coach, and provide effective feedback to agents to meet performance metrics. High level of integrity and professionalism in handling confidential information. Strong computer skills and proficiency in Microsoft Office Suite. Strong analytical and problem-solving skills. Exhibit exceptional time management, organization, and prioritization skills. Ability to work independently and in a team setting within a fast-paced environment. Excellent written, verbal, and interpersonal communication skills. Proven success in leading a team of agents. Ability to multi-task and perform in a fast-paced environment. Embrace feedback and approach work with a growth mindset. AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment. THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. This position is responsible for the coaching and development of a team of Chat Customer Service Representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service. Actively and consistently support all efforts to simplify and enhance the customer experience. Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork. Actively and consistently support all efforts to simplify and enhance the customer and employee experience. Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills. Monitor individual and team performance to ensure performance and quality standards are met or exceeded. Assist team with escalated customer issues. Ensure departmental standards regarding customer experience are met by regularly monitoring chat communications and performance metrics to provide feedback or coaching. Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives. Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training. Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed. Ensure Kronos payroll system is properly accounted for and accurately updated for team. Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development. Performs other duties as requested by management. Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English and Spanish Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties Ability to act with honesty and integrity Ability to communicate verbally and in writing in a clear and straightforward manner Ability to prioritize and organize effectively Ability to supervise and motivate others Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.) Ability to manage projects Knowledge of all functions and related tasks in the area of customer relations Knowledge of applicable products and services Knowledge of general accounting and billing procedures Must be patient, flexible, dependable and have an outstanding attendance record Experience with customer relations, communications and sales skills Required Education High School diploma with some college course work in business or related field; or equivalent experience Required Related Work Experience and Number of Years Customer service/call center experience - 5-7 CCS403 2025-62761 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

ADP is hiring a SBS Team Lead - Service & Implementation. In this position, you'll couple your expertise with our innovative solutions to support the implementation & service teams, providing guidance, insight and coaching to associates, as well as identifying opportunities for improvement. In this role you will assist the SBS MW Region with running the day-to-day operations of the team. Supporting the inbound service center with payroll issues while providing feedback, coaching and handling escalated issues Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. RESPONSIBILITIES: Workers with the region on projects and will have to present findings and solutions to the senior leadership team Will assist the assoicates with esclations for the inbound service center, helping with research and follow up on Client and Tax related issues Provides technical support to the team by answering their questions and resolving issues, including all areas pertaining to the Center's operations. Stays abreast of system and service features, changes and enhancements. Works with the Technical Support Specialists and/or other internal departments to ensure accuracy and total client satisfaction. Assist associate's in researching complex issues and assist with resolution and communication. Works directly with clients to handle escalated issues. Assists Team Managers to ensure a smooth workflow is maintained. Monitors various productivity and performance standards and ensures that established levels are achieved, especially during peak activity periods. Participates in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed. Identifies developmental needs and makes recommendations regarding the team's training requirements. Works with Leadership to coordinate and even create training as needed to enhance productivity and performance levels. Coaches associates to meet quality and productivity goals, using the quality monitoring system as appropriate. Provide direct feedback to associates on areas of opportunity to enhance client service. Tracks errors and provides immediate feedback to help determine potential problems. Provides input into the performance appraisal process. Serve as a resource for team members, based on a strong working knowledge of team's responsibilities, goals and associates individual development plans and training needs. Participates in screening, interviewing, and onboarding of new associates. Act as a backup to the Implementation Team Manager Escalates issues which may require intervention by the Implementation Team Manager. May make operational decisions in the managers absence. Work directly with sales partners to provide solutions and support clients. Facilitate Team Meetings and associate 1:1's. Generates a daily report of statistics to review daily performance (calls per hour, personal time, etc.). Analyze statistics and prepare reports. Performs duties of an Implementation Specialist, especially during peak volume periods. QUALIFICATIONS REQUIRED: Two to three years of experience in a leadership and/or mentorship role Demonstrated ability to manage time and prioritize operational issues. Must have the ability to effectively communicate to both clients and internal staff and work under pressure of time constraints.

ADP is hiring a SBS Team Lead - Service & Implementation. In this position, you'll couple your expertise with our innovative solutions to support the implementation & service teams, providing guidance, insight and coaching to associates, as well as identifying opportunities for improvement. In this role you will assist the SBS MW Region with running the day-to-day operations of the team. Supporting the inbound service center with payroll issues while providing feedback, coaching and handling escalated issues Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. RESPONSIBILITIES: Workers with the region on projects and will have to present findings and solutions to the senior leadership team Will assist the assoicates with esclations for the inbound service center, helping with research and follow up on Client and Tax related issues Provides technical support to the team by answering their questions and resolving issues, including all areas pertaining to the Center's operations. Stays abreast of system and service features, changes and enhancements. Works with the Technical Support Specialists and/or other internal departments to ensure accuracy and total client satisfaction. Assist associate's in researching complex issues and assist with resolution and communication. Works directly with clients to handle escalated issues. Assists Team Managers to ensure a smooth workflow is maintained. Monitors various productivity and performance standards and ensures that established levels are achieved, especially during peak activity periods. Participates in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed. Identifies developmental needs and makes recommendations regarding the team's training requirements. Works with Leadership to coordinate and even create training as needed to enhance productivity and performance levels. Coaches associates to meet quality and productivity goals, using the quality monitoring system as appropriate. Provide direct feedback to associates on areas of opportunity to enhance client service. Tracks errors and provides immediate feedback to help determine potential problems. Provides input into the performance appraisal process. Serve as a resource for team members, based on a strong working knowledge of team's responsibilities, goals and associates individual development plans and training needs. Participates in screening, interviewing, and onboarding of new associates. Act as a backup to the Implementation Team Manager Escalates issues which may require intervention by the Implementation Team Manager. May make operational decisions in the managers absence. Work directly with sales partners to provide solutions and support clients. Facilitate Team Meetings and associate 1:1's. Generates a daily report of statistics to review daily performance (calls per hour, personal time, etc.). Analyze statistics and prepare reports. Performs duties of an Implementation Specialist, especially during peak volume periods. QUALIFICATIONS REQUIRED: Two to three years of experience in a leadership and/or mentorship role Demonstrated ability to manage time and prioritize operational issues. Must have the ability to effectively communicate to both clients and internal staff and work under pressure of time constraints.

Please note that this position is contingent upon the successful award of a contract currently under bid. Dedicated to serving those who defend the US and warfighters, Nisga'a MOSTT offers Military Operations support and Specialized Tactical Training (MOSTT). Nisga'a MOSTT's services include aviation and military training, cybersecurity, intelligence gathering and analysis, and simulation and exercise support, as well as aviation flight logistics support and unmanned aerial vehicle support. Summary: We are seeking a dedicated and experienced Medical Instructor/Operator Team Lead (I/O-Team Lead) to join the Medical Simulation Training Center (MSTC) Instructor Operator Support Services (MIOSS) team. The I/O-Team Lead role provides training support services for the Medical Simulation Training Center (MSTC), which carries out medical instruction and skill validation for the 68W Combat Medic in accordance with accepted medical practices established by the US Army Medical Center of Excellence (MEDCoE) Directorate of Simulation Directorate (DOS) under the Combat Medic Sustainment Division (CMSD). The I/O-Team Lead will be capable of instructing a mixed population of inexperienced and seasoned soldiers across all MOSs. Training will be conducted in the classroom, simulation lab, and field settings. Normal working hours for this position are Monday through Sunday from 0800 - 1700 excluding Federal Holidays with an expectation of no more than 40 hours per work week with a one hour unpaid lunch daily. Responsibilities Essential Job Functions: * Conduct training with the approved and standardized programs of instruction (POI) and simulation scenarios. * Will be the Program Management Office Representative (PMO) at their respective MSTC site * The I/O Team Lead will seek to ensure customer satisfaction and professional and ethical behavior of all I/Os at that site * Will ensure that course scheduling is sufficient to meet an annual throughput of 2500 students without Borrowed Military Manpower (BMM) * Provide annual site training schedules and advise PMO if training is cancelled * Will schedule I/Os for all POIs instructed with a class schedule * Will provide weekly training status updates to the PMO * Will report monthly throughput to the PMO (actual, not land use) * Will approve all employee timecards and review/approve PTO/Sick * Will report all absences of contract staff in real-time to the PMO * Will report all complaints/concerns regarding contract staff immediately to the PMO * Will refer any requests for training outside the above courses immediately to PMO * Will keep the PMO advised of any site visits by government officials * Ensure that all POIs are instructed to the standards set by the credentialing authority * Provide all podium instruction without the use of Borrowed Military Manpower (BMM) * Provide all Table VIII Skill Validation without the use of BMM * Complete all required administrative duties for the MTN courses (BLS, ALS, PALS), including compiling student rosters, and course critiques, inputting all student data into the ARC course database to issue certifications, and issuing certifications promptly. * Maintain all ARC course records following the MTN policies and procedures handbook * Hold the role of BLS, ALS, and PALS Program Director for the MTN courses (as assigned by Nisga'a MOSTT) * Hold the role of BLS, ALS, and PALS Program Administrator for the MTN courses (as assigned by Nisga'a MOSTT) * Compile semi-annual and annual MTN reports and deliver them to the MTN on schedule * Assist with and or complete administrative duties for all POIs as instructed by Nisga'a MOSTT * Conduct basic preventative maintenance on low and high-fidelity medical training manikins/ equipment task/trainers * Perform PMCS (daily, weekly, monthly and annual maintenance) on all equipment and document it appropriately * Report any inoperable equipment to the TOR * Troubleshoot all high fidelity training manakins with the vendor (when under warranty) and send out for service when needed * Work with the appropriate ATMP contact for maintenance on out-of-warranty manakins/task trainers * Conduct weekly Class VIII and durable item inventories and regularly report statuses to the Technical Office Representative (TOR) and Course Coordinator * Work with the training unit to assist the unit in preparing for training to include equipment use, preparation and clean up. * Set up and breakdown all required training equipment for each POI instructed * Provide course rosters and sign in sheets to the Course Coordinator * Prepare all student course handouts * Provide After Action Reviews for each student trained to the PMO * Possess presentation skills to train and educate students/ employees on technical material and applications. * Exercise planning, management, and operator support (including but not limited to Instrumented Systems, Scenario Development, Military Exercise Support, Operations Control, and Oversight support). * Instruct all Warrior, Leader, Individual, and collective medical tasks as they apply to the operational force. * Conduct Train the Trainer courses on all medical readiness tasks required to train on TC3X * The POIs include but are not limited to the following: * Medical Education and Demonstration of Individual Competencies (MEDIC) TC8-800 MEDIC Tables I-VIII as approved by the DOS Directorate * Basic Life Support - In accordance with the Military Training Network (MTN) and the American Red Cross (ARC) guidelines * Adult CPR and AED - - In accordance with the MTN and ARC guidelines * Advanced Life Support - In accordance with the MTN and ARC guidelines * Pediatric Advanced Life Support - In accordance with the MTN and ARC guidelines * CMSD/NREMT approved 24-hour EMT Refresher * CMSD/NREMT approved 60-hour NRP Refresher * Combat Life Saver * Tactical Combat Casualty Care as prescribed by DHA and approved by the Joint Trauma System (all levels) * All other courses as approved by PEO STRI, the DOS Directorate and Nisga'a MOSTT * Perform other duties as assigned. Qualifications Necessary Skills and Knowledge: * Must possess comprehension skills for understanding the course material and be able to apply knowledge to the presentations. * Must be familiar with computers and possess basic Microsoft Office suite skills. * Knowledge of staff positions required to establish and operate program site codes, training centers, etc. * The ideal candidate will have extensive experience working with senior military officers and managing complex military programs. * Must be familiar with standard concepts, practices, and procedures within the field. * Relies on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. * Demonstrated knowledge and proficiency in customer service skills, use of routine office equipment. * Proficiency in Microsoft Office computer programs (i.e., Word, Excel, PowerPoint, etc.), and web-based applications * Excellent communication skills * Excellent time management skills * This position is operating in a classroom setting, lab settings, and field conditions. The employee must regularly lift and /or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to stand, sit, walk, bend, stoop, kneel, and crouch. Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to sit, to use hands/fingers to handle or feel; reach with hands and arms and communicate by talking or hearing. Minimum Qualifications: * The Team Lead shall meet and maintain all instructor qualification requirements as well as a minimum of 10 years of work experience within the applicable medical scope. * I/O-Team Lead must be currently certified by NREMT as NRP * Must be Basic Life Support certified by the ARC * Must be Basic Life Support Instructor qualified by the ARC * Must be BLS Instructor Trainer qualified by the ARC * Must be Advanced Life Support certified by the ARC * Must be an Advanced Life Support Instructor certified by the ARC * Must be an Advanced Life Support Instructor Trainer certified by the ARC * Must be PALS certified by the ARC * Must be PALS Instructor certified by the ARC * Must be PALS certified as an Instructor Trainer by the ARC * Must complete MEDIC Tables I-VII and Table VIII validation annually * Must complete an NREMT approved NRP 60 hour Refresher every two years * Must complete any additional instructor certifications as required by the DOS Directorate and the CMSD to instruct approved POIs. * Must be able to instruct all POIs * Must affiliate with Nisga'a team site codes under the NREMT and complete all required training for recertification. * Required Experience: * A former 68W or 18D Noncommissioned Officer (NCO) Advanced Leader Course (ALC) graduate. Or * A former Navy Enlisted Classification (NEC) 8404 or Navy Independent Duty Corpsman E-6 or above. Or * A former Air Force 4NOX1, or an Aerospace Medical Service (4NOX1) E-6 or above. Or * Currently licensed as a Registered Nurse, Physician Assistant or Physician. * Must be a U.S. citizen and able to obtain and be eligible to obtain a Contractor Common Access Card (CAC). Pay and Benefits At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Job Description Our Customer Service Representatives work directly with every client of our the agency. They will ensure that our clients are well-informed about our products, made aware of the referral process, and given a smooth onboarding experience. They will also be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have. All team members in our organization have the opportunity to go through our Employee Maturity Program and advance within our organization and take on leadership roles. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Hands on Training Career Growth Opportunities Very competitive base salary (most competitive in the El Paso area) Business and Leadership Courses available Evenings Off Appreciation Lunches Weekly team meetings Team Building Events Home/Work Balance Holiday Pay Training/coaching provided Responsibilities Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Cross-sell products such as Life insurance Ask each customer for referrals and explain our referral program Requirements Property & Casualty License preferred. Must obtain Life and Health license within 90 days after joining our team. Licensing assistance is available. Bilingual (English/Spanish) preferred Insurance customer service experience is desired Ability to build rapport with clients Excellent communication skills: written, verbal, and listening Clean background

Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid driver's license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required

The Passport Support Manager is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The Passport Support Manager shall liaise with DOS staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management and hire/fire authority. This position is located in El Paso, Texas. Your future duties and responsibilities: Your future duties and responsibilities: . Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards . Responsible for Daily Reporting (see PWS Section C.4. Deliverables) and with input from the Government Management staff, the Passport Support Manager assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads . Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1-day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards . Hire and manage a technically proficient and professionally capable staff throughout the life of the contract . Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services . Conduct continuous improvement activities to realize improved service delivery capabilities and performance . Promote innovation, efficiency, and effectiveness . Resolve problems with minimal disruption to the activities being performed under the contract. . Respond rapidly to surge requests and provide the appropriate levels of qualified staff . Participate in conference calls and digital video conferences with DOS and other U.S. Government agencies . May be requested to provide formal and informal briefings to visitors or at off-site conferences . Support USG in ongoing studies and evaluations . Ensure satisfactory conformance with contract provisions and performance metrics . When assigned to a smaller Agency, the Passport Support Manager will be required to perform cashier closeout duties. Closeout duties such as: verify that the fee matches the type of application submitted, deposit the moneys into a bank designated by DOS, enter deposits into banking system (i.e. OTCNet), perform counter balance verifications with the counter manage Required qualifications to be successful in this role: Required qualifications to be successful in this role: . Bachelor's Degree, and; . Eight (8) years of progressive management experience in a production or office environment, including; . Four (4) years managing a team the size and scope of the Passport Center or Agency assigned, including; . Four (4) years managing seasonal/temporary work force, including; Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook Desired qualifications/non-essential skills required: PMP Certification #CGIFederalJob ##LI-LS1 #PassportUS Skills: Client Management Customer Service & Support Leadership Production Control&Management What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_******************. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Job DescriptionBenefits: 401(k) matching Bonus based on performance Company parties Free food & snacks Opportunity for advancement Paid time off Profit sharing Training & development Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Simple IRA Salary Commission plus bonus Valuable experience Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Excellent interpersonal skills People-oriented Self-motivated Bilingual - Spanish required If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: Oversee daily operations of the contact center, ensuring KPIs and SLAs are consistently met. Lead and mentor supervisors, team leads, and support staff. Analyze performance data and implement strategies for improvement. Collaborate with clients to align on goals, expectations, and service delivery. Manage workforce planning, scheduling, and resource allocation. Drive employee engagement, retention, and professional development. Ensure compliance with company policies and client requirements. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Bachelor's degree in Business, Operations, or a related field. 5+ years of experience in a contact center, with at least 2 years in a management role. Strong leadership, analytical, and communication skills. Proficiency in contact center tools, CRM systems, and reporting platforms. Experience managing multiple teams or campaigns. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Hourly Wage: **$19 - $32 per/hour** *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Employment Type: **Full-Time** Available shifts: Location **Walmart Supercenter #500** 4530 WOODROW BEAN, EL PASO, TX, 79924, US Job Overview Apparel associates greet customers on the salesfloor, offer them assistance and recommend merchandise based on the customer's wants and needs. After moving incoming merchandise out to the salesfloor, they ensure the clothing racks, tables and displays are maintained and in proper order throughout the day. Benefits & perks At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Smart Guide page (*********************************************************************** Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you * Paid Weekly * Health & Wellness Benefits * 401k Plan with company match * Paid Time off for full-time associates * Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company's vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: * Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions. * Validates completion of assigned operational messages and engagement video compliance. * Supports the various Services businesses as needed when the Experience Leader is not available * Delegate and validate completion of daily tasks. * Leads and directs associates when acting as the Leader on Duty * Address and administer associate complaints and grievances. * Recognizes and celebrates associates driving overall associate engagement. Brand Integrity and Overall Store Experience: * Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. * Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics. * Responsible for live pet sales and pet adoptions. * Supports with monthly live cycle counts, addresses discrepancies. * Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives. * Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience * Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. * Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics. * Ensures a safe environment for our associates, pets, and pet parents. * Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. * Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards. * Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. * Assists and works in other departments as required. Other duties may be assigned. * Follows all company policies and procedures. Qualifications * 2+ years of retail experience in a customer-focused environment. * Leadership experience preferred. * Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. * Proficiency in computer applications. * Strong written and verbal communication skills. * Ability to react under pressure and maintain composure. * Strong organizational skills and attention to detail. Supervisory responsibility * No direct reports, however, are expected to guide and support the development of other associates. * Provides feedback on associate performance to direct supervisor. * Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns. Essential physical demands and work environment * Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. * While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at ********************************* Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. Supervisors in this are responsible for the attendance, performance, and process adherence of a team of 15-25 contact tracing representatives. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. * ------------- _ POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. The Customer Service Supervisor conducts regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. A Customer Service Supervisor works closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: * Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound and outbound call handling. * Responsible for coaching and developing reports on customer service processes and best practices. * Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously * Drive a culture of accountability, continuous improvement, and personal excellence * Directs workforce management activities and sets performance goals and objectives accordingly * Develop and maintain strategy on ensuring customer satisfaction on all service interaction * Provide team motivation and development to maximize sales opportunities * Responsible for the overall performance and productivity of direct reports * Responsible for weekly payroll review and submission to ensure correct entries * Responsible for driving the growth of revenue and profit originating from a call center * Proven ability to meet performance, efficiency, and quality assurance targets * Monitoring of individual and team results to identify and act on both positive and negative performance * Communicate key messages effectively to ensure that direct reports are informed of process changes * Provide regular feedback to representatives regarding performance wins and areas of opportunity * Work with other departments in the organization, such as quality assurance, training, IT, and recruiting. * Develop and audit quality assurance strategies to ensure the delivery of world-class service * Determining work procedures, preparing work schedules, and expediting workflow * Responsible for hiring, coaching and terminating call center employees * Be a subject matter expert on your client's business * Manage remote employees as needed. * Other duties and responsibilities as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required * Must be 18 years of age or older * High school diploma or equivalent * Experience with data-entry utilizing a computer * The ability to read and speak English fluently * Have a wired, high-speed internet connection (Download speed of 20Mbps+) * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Ability to work regularly scheduled shifts within our hours of operation including the training period. * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem solving and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) * One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment * State or Federal work experience CONDITIONS OF EMPLOYMENT All MCI Locations * Must be authorized to work in the country where the job is based. Subject to the program and location of the position * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. * Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: * Paid Time Off: Earn PTO and paid holidays to take the time you need. * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental Insurance: Accident and critical illness insurance * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. * Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Qualifications Experienced

JOB DESCRIPTION Job SummaryLeads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and/or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties - Supervises healthcare services operations support team members within Molina's clinical/healthcare services function, which may include care review, care management, and/or correspondence processing, etc. - Researches and analyzes the workflow of the department, and offers suggestions for improvement and/or changes to leadership; assists with the implementation of changes. - Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance. - Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement. - Assists in the development and implementation of internal desktop processes and procedures. - Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers. Required Qualifications- At least 5 years of operations or administrative experience in health care, preferably within a managed care setting, or equivalent combination of relevant education and experience. - Strong analytic and problem-solving abilities. - Strong organizational and time-management skills. - Ability to multi-task and meet project deadlines. - Attention to detail. - Ability to build relationships and collaborate cross-functionally. - Excellent verbal and written communication skills. - Microsoft Office suite/applicable software program(s) proficiency. Preferred Qualifications - Supervisory/leadership experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $77,969 - $106,214 / ANNUAL *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Store - EL PASO, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results * Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs * Plan and lead the execution of class and in-store events in accordance with Company programs * Lead the omnichannel processes * Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits * Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed * Assist with the onboarding of new Team Members * Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development * Serve as Manager on Duty (MOD) * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others * Acknowledge customers, help locate the product and provide solutions * Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget * Manage and execute the shrink and safety programs * Cross train in Custom Framing selling and production * In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Team Lead (3rd Key) We are looking for a Team Lead (3rd Key) to join the Lube X-Press team. You will lead our 2/3-Man Process, ensuring high-quality service and customer satisfaction in line with our brand standards. As a key holder, you will also act as Manager on Duty when leadership is absent. Responsibilities Oversee and perform oil changes, filter replacements, and fluid exchanges. Lead the team in providing exceptional customer service, including greeting guests, making recommendations, and processing payments. Ensure the team follows all company procedures, safety policies, and core values. Support the training and development of Lube Technicians. Maintain a clean, safe, and efficient work environment. Qualifications Prior supervisory or leadership experience. Experience as a Lube Technician and/or Service Advisor. Strong customer service and sales skills. Proficiency in English; Spanish bilingual is a plus. Must have or be able to obtain Texas State Inspection (TSI) certification within 60 days. Must be or be able to be GSA Certified (True Brand & Shell Certifications) within 60 days. Physical Requirements Ability to stand for up to 8 hours. Comfortable working in varying temperatures and loud environments. Ability to lift up to 25 lbs and perform physical tasks like bending and reaching. Compensation Eligible for a monthly leadership bonus based on store performance.

Team Lead (3rd Key) We are looking for a Team Lead (3rd Key) to join the Lube X-Press team. You will lead our 2/3-Man Process, ensuring high-quality service and customer satisfaction in line with our brand standards. As a key holder, you will also act as Manager on Duty when leadership is absent. Responsibilities Oversee and perform oil changes, filter replacements, and fluid exchanges. Lead the team in providing exceptional customer service, including greeting guests, making recommendations, and processing payments. Ensure the team follows all company procedures, safety policies, and core values. Support the training and development of Lube Technicians. Maintain a clean, safe, and efficient work environment. Qualifications Prior supervisory or leadership experience. Experience as a Lube Technician and/or Service Advisor. Strong customer service and sales skills. Proficiency in English; Spanish bilingual is a plus. Must have or be able to obtain Texas State Inspection (TSI) certification within 60 days. Must be or be able to be GSA Certified (True Brand & Shell Certifications) within 60 days. Physical Requirements Ability to stand for up to 8 hours. Comfortable working in varying temperatures and loud environments. Ability to lift up to 25 lbs and perform physical tasks like bending and reaching. Compensation Eligible for a monthly leadership bonus based on store performance.

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. Job Description Overview SOSi is seeking a Team Lead who will be responsible for supporting the Supervisor in managing day-to-day shift operations and will serve as the acting Supervisor in their absence. The Team Lead will play a key role in ensuring smooth workflow by coordinating tasks, monitoring performance, and assisting with issue resolution during assigned shifts. Additionally, the Team Lead will act as a liaison between Data Analysts and Data Coordinators, facilitating effective communication, ensuring alignment on project goals, and promoting collaboration across functions. This role requires strong leadership, organizational, and interpersonal skills to maintain operational continuity and uphold program standards. Essential Job Duties Maintain schedules and conduct role calls Provide direct oversite for Data collections team members Coordinate communications between functional teams Draft and maintain administrative paperwork and reports Double check work products for accuracy and completeness Qualifications Minimum Requirements 1-2 years of related job experience Fluent in English and Spanish Must be US Citizen to be eligible to receive appropriate level security clearance Must have lived in the US for 3 out the past 5 years Basic data entry skills Ability to pass an SSBI government background investigation Strong written and verbal communication skills Must be able to work independently or within a team Additional Information Work Environment Work is on-site at one of multiple SOSi locations Requires periods of non-traditional hours including consecutive nights or weekends when necessary Shift work is required as this is 24/ 7/ 365 days a year operational environment Ability to work efficiently under deadlines and pressure Ability to keep up in a fast-paced environment Must be able to work any assigned shift Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.