Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.
Position Overview
Under the direction of the Director of Medicaid, the Medicaid Care ManagerTeam Lead ensures that staff adhere to the Medicaid contractual requirements, policies and procedures, and workflows established to manage the vulnerable Medicaid population.
The Medicaid Care ManagerTeam Lead manages the daily activities of the Medicaid team (Care Managers and Care Management Associates) to ensure quality outcomes in the delivery of member-centered case management including reduction in emergency room visits and hospital admissions, improved member satisfaction, improved member health, and cost effectiveness.
Work Shifts
9:00 A.M - 5:00 P.M
Duties & Responsibilities
Provide clinical guidance and supervision to assigned Care Managers and clinical support staff to promote efficient and effective delivery of care management services
Supervise day to day activities to make certain that case management services are provided in accordance with clinical guidelines, established processed and MetroPlusHealth organizational standards.
Supervise the entire care management workflow including case referrals, assignments, interventions and goal setting, follow-up/follow-through activities, documentations, and escalations.
Ensure care management activities are conducted in a safe, efficient, and effective manner to promote continuity and quality of care.
Review, develop and modify day to day workflows to ensure timely follow up.
Perform ongoing quality review of cases to ensure accuracy and compliance.
Evaluate and document staff performance; coach staff to improve both quality and quantity of skills attaining optimal performances.
Utilize data to track, trend and report productivity and outcome measures, work with the managementteam to implement necessary improvement strategies.
Coordinate Interdisciplinary Care Team rounds with providers, care managers and care management associates, this include scheduling meetings, identifying members for presentation, and ensuring completion and documentation of follow up activities.
Collaborate Behavioral Health to develop strategies and best practices that lead to desired goals and objectives for members who are co-managed.
Use expert verbal and non-verbal communication skills to motivate and gain co-operation of members and their caregivers.
Resolve issues and mitigate conflict encountered during daily operations, appropriately escalate issues to the Director of Medicaid
Identify and report potential risk, operational opportunities, and barriers encountered.
Conduct monthly audits for the purpose of departmental/organizational reporting and providing formal feedback to case management staff.
Create and submit operational weekly/monthly/quarterly reports.
Work with the leadership team to develop and implement ongoing training and development efforts.
Actively participate in staff training and meetings.
Encourage regular communication and inform staff of relevant departmental and organizational updates.
Develop and maintain collaborative relationships with clinical providers, facility staff and community resources.
Ensure staff comply with orientation requirements, annual and other mandatory trainings, organizational and departmental policies, and procedures.
Perform other duties as assigned by Director.
Minimum Qualifications
Bachelor's Degree required, Master's in nursing preferred.
A minimum of 5 years of Care Management experience in a health care and/or Managed Care setting required.
Minimum of 2 years managerial/leadership experience in a Managed Care and/or healthcare setting required.
Proficiency with computers navigating in multiple systems and web-based applications.
Must know how to use Microsoft Office applications including Word, Excel, and PowerPoint and Outlook.
Ability to proficiently read and interpret medical records, claims data, pharmacy and lab reports, and prescriptions required
Valid New York State license and current registration to practice as a Registered Professional Nurse (RN) Issued by the New York State Education Department (NYSED).
Integrity and Trust
Customer Focus
Functional/Technical Skills
Confident, autonomous, solution driven, detail oriented, nonjudgmental, diplomatic, resourceful, intuitive, dedicated, resilient and proactive.
Strong verbal and written communication skills including motivational coaching, influencing, and negotiation abilities.
Holds themselves to high standards of excellence
Time management and organizational skills.
Strong problem-solving skills.
Ability to prioritize and manage changing priorities under pressure.
Ability to work closely with member and caregiver.
Ability to form effective working relationships with a wide range of individuals.
#MPH50
#LI-Hybrid
Benefits
NYC Health and Hospitals offers a competitive benefits package that includes:
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
Loan Forgiveness Programs for eligible employees
College tuition discounts and professional development opportunities
College Savings Program
Union Benefits for eligible titles
Multiple employee discounts programs
Commuter Benefits Programs
$87k-141k yearly est. 1d ago
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Global Customer Enablement Leader
Medium 4.0
Team manager job in New York, NY
Brooklyn, NY / Arlington, Virginia, United States / Mississauga, ON / New Delhi / Sacramento, CA / Paris / Oakland, CA / Lyon / London, UK / Lisbon, Portugal
Customer Success - Customer Enablement /
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr
$98k-141k yearly est. 5d ago
Director of Customer Care
LHH 4.3
Team manager job in Passaic, NJ
Role: Director of Customer Care
Salary: $115,00 - $125,000
The Director of Customer Care plays a critical role in ensuring the delivery of exceptional service to collision shops, dealerships, body shops, and other B2B customers within the auto parts distribution industry. This role develops and sustains an operating model that produces smooth ordering, fulfillment, and post-delivery support while improving processes that impact accuracy, delivery speed, and customer satisfaction. The ideal candidate understands the fast-paced, detail-driven nature of aftermarket parts distribution and can balance operational efficiency with high-quality customer service.
Responsibilities:
Customer Care Strategy
Develop and execute a customer experience strategy that aligns with operational realities of auto parts distribution, including rapid delivery expectations, high order volumes, and part accuracy requirements.
Map and optimize customer journeys across ordering, delivery, returns, warranties, and account support.
Identify opportunities to differentiate service through speed, reliability, and communication.
Customer Support & Operations
Oversee day-to-day customer service operations across phone, email, and B2B ordering portals.
Lead and mentor customer support managers, supervisors and representatives, ensuring timely responses and high-quality interactions.
Partner with warehouse and driver teams to ensure order accuracy, fast fulfillment, and proactive issue resolution.
Manage escalations involving incorrect parts, delivery delays, returns, and pricing discrepancies.
Build a customer service methodology with supporting training programs to ensure that
90% of inbound queries can be handled at Level 1 and 99% can be handled by Level 1 or Level 2.
There is a consistency of execution across all regions of the organization
Customer Insights & Analytics
Track industry-relevant KPIs such as on-time delivery rate, fill rate, order accuracy, first-contact resolution, and NPS.
Analyze customer complaints, trends in parts issues, and patterns in returns to drive operational improvements.
Monitor accounts at risk of churn and collaborate with Sales/Account Management to retain business.
Cross-Functional Collaboration
Work closely with Sales, Operations, Quality, Purchasing, and Warehouse teams to ensure a seamless end-to-end customer experience.
Provide voice-of-customer insights related to parts availability, catalog accuracy, inventory gaps, and quality concerns.
Partner with Delivery/Logistics leadership to improve communication and real-time order visibility for customers.
Process Improvement
Document and optimize workflows related to ordering, deliveries, backorders, credits, and returns (RMA).
Implement CX tools and technologies (CRM, call center software, automated notifications, delivery tracking).
Standardize communication practices to ensure consistent, professional, and efficient customer interactions
Required Skills | Abilities
· Bachelor's degree in Business, Automotive Technology, Logistics, Communications, or related
field; or equivalent experience.
· 3-5+ years of experience in customer experience, customer service leadership, or operations
within the auto parts, aftermarket, collision, logistics, or distribution industry.
· Strong understanding of parts ordering, fulfillment workflows, delivery operations, and B2B
customer needs.
· Exceptional communication and leadership abilities.
· Proficiency with CRM platforms, order management systems, and dispatch/logistics tools.
Featured benefits
Medical insurance, Vision insurance, Dental insurance, 401(k)
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
$125k yearly 1d ago
Operations Manager- EDI/ Customer Service
Executive Profiles, Inc.
Team manager job in New York, NY
JOB TITLE: Operations and Logistics Manager / EDI Operations Coordinator
Salary: $90,000+
A leading fashion company located in New York City offering a hybrid schedule is seeking an Operations Manager/EDI to become a vital part of our team. The ideal candidate will be responsible for optimizing operations, and managing and processing customer orders, EDI, and NuOrder ensuring accurate and timely order processing into our system and managing all channel of distribution
Responsibilities
- Collaborate all information with Sales teams to track orders and shipment status
- Analyze and review Open Order Reports to maintain efficiency.
- Manage and follow up on Bulk Orders and identify ATS opportunities,
-Work with Sales communicating any discrepancies or
- Ensure timely release of orders within the current shipping window.
- Monitor the status of inbound shipments and factory orders.
- Issue Return Authorizations (RAs) and Return to Vendor (RTVs).
- Provide Proof of Delivery (POD) and Bill of Lading (BOL) documents to international customers.
- Oversee the allocation of incoming shipments and goods.
- Maintain clear communication with the warehouse team.
- Handle Charge Backs and Credit Memos.
- Receive EDI transfers and ensure compliance.
- Generate and review the open pick ticket report.
-Follow up on back orders to ensure customer satisfaction.
SKILLS:
Comprehensive knowledge of EDI data structures
Knowledge of business transaction lifecycles
Knowledge of ERP Software, NuOrder, and B2B Platforms is a plus
Strong verbal and written communications skills
Able to troubleshoot problems
Strong attention to detail
$90k yearly 4d ago
Office Manager
Medrite
Team manager job in New York, NY
Job Title: Office Manager
Company: MEDRITE Concierge Services LLC
MEDRITE Concierge Services LLC is seeking an experienced and proactive Office Manager with a strong leadership background and foundational HR experience to support day-to-day operations and teammanagement within a healthcare environment. This role serves as a key operational partner, ensuring the office floor runs smoothly, staff are supported, and organizational standards are consistently upheld. The Office Manager will also collaborate closely with leadership and the Head of People on employee-related matters.
Key Responsibilities
Operations & Office Management
Oversee daily office and floor operations to ensure a professional, organized, and efficient work environment
Maintain office readiness, including cleanliness, layout, safety standards, and overall functionality
Manage office supplies, equipment, and vendor relationships; ensure adequate inventory at all times
Identify and proactively resolve operational issues impacting workflow or staff productivity
Leadership & Team Support
Provide on-site leadership and support to team members, fostering accountability, engagement, and high performance
Serve as a point of contact for staff questions, concerns, and day-to-day needs
Support Directors and leadership in addressing operational challenges, staffing needs, and workflow efficiencies
Human Resources Partnership
Partner with the Head of People on HR-related matters, including onboarding, employee relations, performance concerns, attendance, and policy adherence
Help with the implementation of HR initiatives, training, and compliance efforts.
Help reinforce company policies, procedures, and workplace standards
Serve as a trusted liaison between employees and leadership, escalating issues as appropriate
Healthcare Environment Support
Ensure office operations align with healthcare industry standards, compliance requirements, and best practices
Support a patient-centric, service-driven culture reflective of MEDRITE's values.
Qualifications & Experience
Proven leadership experience managingteams in a professional environment
Prior experience in healthcare operations, medical offices, or healthcare services preferred
Working knowledge of Human Resources functions, including employee relations and onboarding
Strong organizational, problem-solving, and multitasking skills
Excellent interpersonal and communication skills
Ability to maintain confidentiality and exercise sound judgment
Preferred Attributes
Self-motivated with a hands-on, solutions-oriented mindset
Comfortable navigating fast-paced, evolving environments
Strong attention to detail with the ability to balance operational and people-focused priorities
Why Join MEDRITE Concierge Services LLC
At MEDRITE, we are committed to providing exceptional service through a collaborative and supportive workplace culture. This role offers the opportunity to make a meaningful impact by supporting both operational excellence and team success within a growing healthcare organization.
$45k-71k yearly est. 3d ago
Office Manager & Chief Calendar Clerk
Peter C. Merani PC Attorneys at Law
Team manager job in New York, NY
Job Title: Office Manager & Chief Calendar Clerk
Job Type: Full-Time
Compensation: $50k - $70k (depending on experience)
About the Firm
We are a fast-paced litigation firm focused on insurance defense and related civil litigation across New York and New Jersey. Our attorneys rely on strong administrative structure, efficient workflow, and organized office systems. We are seeking an experienced Office Manager who can oversee day-to-day operations and ensure the smooth functioning of our legal practice.
Position Overview
The Office Manager & Chief Calendar Clerk is a senior operational role responsible for overseeing the firm's administrative operations while maintaining absolute control over all legal calendars, court deadlines, appearances, and filing requirements. This position serves as the central authority for docketing, calendaring accuracy, and firm-wide deadline compliance.
Key Responsibilities
Chief Calendar & Docket Management
Maintain and oversee the firm's master legal calendar.
Calculate and verify deadlines pursuant to court rules and service methods.
Implement dual-calendar and redundancy safeguards.
Monitor upcoming deadlines and issue reminders and escalations.
Coordinate court appearances and adjournments.
Filing & Court System Oversight
Oversee calendaring related to NYSCEF, EDDS, and other portals.
Ensure service-based deadlines are recalculated accurately
Office & Administrative Management
Oversee daily office operations and administrative staff.
Develop and enforce office procedures and workflows.
Coordinate onboarding and staff coverage.
Systems, Processes & Compliance
Administer calendaring and case management systems.
Maintain written SOPs and compliance documentation.
Leadership & Communication
Act as central accountability points for deadline integrity.
Escalate risks to firm leadership.
Qualifications
5+ years law firm experience with calendaring responsibility.
Strong knowledge of litigation timelines and court rules.
$50k-70k yearly 3d ago
Care Team Lead - Home Health (Brooklyn)
Elara Caring
Team manager job in New York, NY
A home care provider in New York seeks a Care TeamManager to lead a team and ensure quality patient care. You will support a dedicated group of healthcare professionals, coordinate services for over 65,000 patients, and drive team success. The role requires a high school diploma, experience in home care or a fast-paced environment, and strong communication skills. Competitive compensation and benefits package, with opportunities for advancement. Join us in making a difference in healthcare.
#J-18808-Ljbffr
$69k-134k yearly est. 4d ago
Office Manager
Robert Half 4.5
Team manager job in Warren, NJ
Schedule: Monday-Friday, 9:00am-5:00pm (flexible to start/end)
Team: Approx. 30 staff members in office; 70 across few offices in NJ
Key Responsibilities:
Lead the daily operations and management of the office
Act as a trusted partner to firm leadership, managing staff and office policies so attorneys can focus on their practice
Oversee general HR functions for office location, including compliance with New Jersey employment laws
Foster a positive team culture, promoting accountability and professional development
Address personnel issues, support staff performance, and hold team members accountable when necessary
Coordinate onboarding, benefits administration, and employee relations in partnership with firm management
Serve as the first point of contact for staff concerns and office logistics
Qualifications:
Prior experience in office management or HR; direct experience in a law firm is strongly preferred
Exceptional interpersonal skills with the confidence to have candid and constructive conversations
Highly trustworthy, organized, and proactive
Ability to balance administrative duties with people-focused leadership
Working knowledge of general HR compliance; deep HR expertise is not required
Comfortable partnering with senior leadership and fostering an inclusive, productive office culture
$40k-60k yearly est. 1d ago
Product Operations Manager
Loanbud
Team manager job in New York, NY
Employment Type: Full-Time Salary Range: $120,000 - $155,000, commensurate with experience LoanBud is a rapidly expanding financial technology platform dedicated to SBA financing, connecting entrepreneurs to a nationwide network of lenders. We build software and processes that remove friction from small-business lending and help entrepreneurs move faster, with greater certainty, through complex financing decisions.
Position Overview
LoanBud is hiring a Product Operations Manager to sit at the intersection of product vision, execution, and quality. This role is responsible for translating C-suite product vision into clear requirements, ensuring exceptional product quality through rigorous QA, and continuously improving user journeys across internal tools and customer-facing software.
This is a hands-on role for someone who thrives in the details-someone who can test, validate, and refine software for long periods without losing focus. You will play a critical role in ensuring that every release is clearly defined, thoroughly tested, well-documented, and successfully rolled out to teams of 50+ users.
Key Responsibilities
Product Requirements & PRDs
• Translate leadership vision and business needs into clear, structured Product Requirement Documents (PRDs).
• Define workflows, edge cases, constraints, success metrics, and acceptance criteria.
• Maintain a clear source of truth for product requirements and decisions.
Jira Ticketing & Delivery Support
• Break PRDs into well-scoped Jira tickets with detailed acceptance criteria.
• Maintain backlog clarity, ticket hygiene, and sprint readiness.
• Act as the day-to-day bridge between Product, Engineering, and Operations.
Quality Assurance (QA) & Testing
• Own end-to-end QA across features, releases, and workflows.
• Create and execute test plans, test cases, and regression testing procedures.
• Perform deep, methodical testing across long sessions, identifying edge cases and inconsistencies.
• Ensure features are production-ready before release-not after issues surface.
UX & User Journey Optimization
• Continuously review and optimize user journeys across internal and external tools.
• Identify friction points, unclear flows, and usability issues.
• Partner with Design and Engineering to improve clarity, efficiency, and adoption.
Implementation & Internal Rollouts
• Lead readiness and rollout efforts for new features and systems across teams of 50+ users.
• Coordinate training, documentation, and internal communications ahead of launches.
• Ensure new functionality is understood, adopted, and used correctly.
Documentation & Enablement
• Create and maintain product documentation, SOPs, release notes, and internal guides.
• Capture recurring questions and convert them into durable documentation.
• Ensure Credit, Operations, and Customer-facing teams are prepared for product changes.
Customer & Support Mindset
• Approach product work with a customer-success and support-oriented mindset.
• Reproduce reported issues and investigate root causes.
• Feed real-world usage insights back into product improvements.
Requirements
• 5+ years in Product Operations, Product Delivery, Technical Business Analysis, or similar roles.
• Proven experience writing PRDs, Jira tickets, and acceptance criteria.
• Demonstrated ability to perform deep, sustained QA testing with extreme attention to detail.
• Experience rolling out new software or systems to teams of 50+ users.
• Strong understanding of UX principles and user journey optimization.
• Comfortable working closely with developers and understanding system behavior (no coding required).
• Excellent written and verbal communication skills.
• Highly organized, methodical, and reliable.
Nice to Have
• Experience in fintech, lending, or regulated software environments.
• Prior customer support or customer success experience.
• Experience coordinating UAT, releases, or internal change management.
• Background working in fast-growing startups or scale-ups.
Be Part of Our Growth Story
Join LoanBud and help build software that works-cleanly, reliably, and at scale. Your work will directly improve product quality, internal efficiency, and user experience, while advancing our mission to empower entrepreneurs to gain access to the capital they need to grow.
$120k-155k yearly 4d ago
Operations Manager
Bossbites Inc.
Team manager job in Red Bank, NJ
Frozen Pizza CPG | Retail-Focused
Reports to: Co-Founder
Type: Full-time
The Operations Manager will lead end-to-end operational execution for a fast-growing frozen pizza brand selling into regional and national retail. This role owns demand planning, manufacturing coordination, cold-chain logistics, inventory management, and retail service levels, ensuring product availability, cost discipline, and operational excellence as the business scales.
This position requires strong cross-functional collaboration with Sales, Finance, Brokers, Co-Manufacturers, and 3PL partners to support retail growth while protecting margins and service levels.
Key Responsibilities
Demand Planning & Sales Alignment
Own SKU-level demand forecasts by retailer, region, and time period
Incorporate promotional activity, new item launches, and seasonal trends
Partner with Sales and Brokers to align forecasts and mitigate risk
Translate forecasts into executable production and inventory plans
Manufacturing & Co-Manufacturer Management
Lead production planning and scheduling with co-manufacturing partners
Ensure ingredient and packaging availability aligned to production plans
Monitor quality, yields, and adherence to food safety standards
Proactively manage capacity constraints, changeovers, and lead times
Support commercialization of new products and packaging formats
Cold Chain Logistics & Distribution
Manage frozen warehousing and fulfillment partners (3PLs)
Coordinate frozen transportation (FTL/LTL)(work with logistics team)
Ensure temperature compliance and cold-chain integrity
Optimize logistics network and freight costs as distribution expands
Inventory & Shelf-Life Management
Maintain optimal inventory levels by distribution center and retailer
Manage lot control, FIFO, and expiration date compliance
Minimize shrink, write-offs, and obsolete inventory
Balance service levels with working capital efficiency
Retail Operations & Service Excellence
Oversee order fulfillment accuracy and OTIF performance
Ensure compliance with retailer routing guides and operational requirements
Manage shortages, substitutions, and service issues
Monitor and resolve retailer chargebacks and deductions
Support retail launches, promotions, and resets from an ops perspective
Cost & Margin Management
Track and manage COGS, freight, and warehousing expenses
Support pricing strategy and promotional margin analysis
Identify cost-reduction and efficiency opportunities
Partner with Finance to forecast and manage operational budgets
Systems, Process & Scalability
Develop and document SOPs for forecasting, ordering, and fulfillment
Improve data visibility and reporting across operations
Support ERP, planning, or inventory system implementation
Contribute to S&OP processes as the organization matures
Qualifications
5+ years of experience in CPG operations, supply chain, or manufacturing
Experience with frozen or refrigerated foods strongly preferred
Proven experience supporting retail customers (regional or national)
Hands-on experience managing co-manufacturers and 3PLs
Strong analytical skills (Excel/Sheets; (Promomash, Netsuit, ERP experience a plus)
Ability to manage multiple priorities in a fast-paced environment
Core Competencies
Retail service mindset with strong attention to detail
Structured, proactive, and solutions-oriented
Strong communicator across internal and external stakeholders
Comfortable operating in a scaling, high-growth environment
Results-driven with a focus on execution and accountability
Compensation
Salary Range 150k-200k
Equity
Benefits
$80k-128k yearly est. 4d ago
Nurse Team Leader
MJHS 4.8
Team manager job in New York, NY
Our groundbreaking hospice and palliative care programs offer a significant difference when dealing with a life-limiting condition. We offer a broad range of services in the community or facility-based to help patients and their families ease the burden of managing a life-limiting illness or end of life care.
Supports the Hospice Nurse Manager position by providing leadership guidance to the professional staff on a day-to-day basis to ensure the provision of Hospice and Palliative Care services are consistent with the philosophy, goals, and policies of the program and MJHS. Mentors and provides leadership direction to the professional staff as directed by the Hospice Nurse Manager.
The schedule includes functioning in a backup On Call capacity 2-3 times per month and 2-3 holidays per year.
Graduate from an accredited School of Nursing, BSN or BS degree preferred. Minimum of five years of Hospice nursing experience. Supervisory or leadership experience preferred. Word, Outlook, and Windows experience required. New York State RN licensure, NYS valid license preferred. National Board Certification in Hospice & Palliative Care (CHPN) preferred or obtains certification within one year of hire. Ability to effective supervises and mentors Hospice nursing staff.
$70k-116k yearly est. 14h ago
Operations Manager
Theprintspace
Team manager job in New York, NY
Operations Leader , E-Commerce Fulfillment & Logistics
Type: Full-time, On site
We are looking for a senior operations leader who enjoys taking ownership of complex, high-variance fulfillment systems and making them predictable, resilient, and scalable.
This role sits at the intersection of production, logistics, people, and software in the fast-growing world of social commerce.
At theprintspace, we run high-volume, high-quality e-commerce fulfillment for artists and creators selling directly to their audiences via social commerce. We operate production centres in London, Düsseldorf, and New York, and manage both the storefronts and fulfillment for the creators we work with.
We are looking for a senior operations leader who is comfortable owning a complex, fast-moving system: production, dispatch, logistics, people, and workflows, particularly under peak demand.
The role :
As Senior Operations Manager, you will own and run day-to-day operations at our Brooklyn facility, while actively improving the systems that underpin them.
This is a hands-on leadership role. You will be expected to be close to the work, close to the data, and close to the team while designing processes that scale.
You will be responsible for:
Production operations, including fine art prints and printed apparel
(Giclée, C-Type, DTG)
Dispatch, shipping, and logistics
Stock control and inventory accuracy
Quality control and defect reduction
Workflow design, optimisation, and scaling
Team leadership and coordination, including:
A current full-time team of 5, increasing to 8 within the next 6 weeks
Up to 30 short-term workers during peak periods
Operating Environment (Important) :
This role is best suited to someone who enjoys turning variability into repeatable systems.
We process ~500 orders per day on average, with significant spikes during major sales events.
Most production activity runs between 8am and 6pm, with intensity increasing during peak periods.
Order volume can change rapidly so calm, methodical decision-making under pressure is essential.
We build and maintain our own internal production software. This is actively being improved, and you will work closely with our systems and product teams to refine workflows and tooling based on real operational needs.
What Success looks like :
In this role, success means:
Orders flow through production and dispatch predictably, even under load
Quality issues are caught early and reduced over time
The team understands the system, not just the tasks
Peak periods feel controlled, not chaotic
Processes improve continuously, based on evidence rather than instinct
Your performance will be judged on clear KPIs tracked through our software that relate to production accuracy, efficiency, and adherence to our client SLAs.
Growth Opportunity :
We are growing quickly and plan to triple our U.S. workforce over the next 12 months.
We are not hiring just for today's requirements. We are looking for someone who can demonstrate:
Strong systems thinking
Ownership mentality
The ability to diagnose problems, test solutions, and measure outcomes
A desire to take on greater responsibility as the organisation scales
As we build out our U.S. senior managementteam, this role has clear scope to grow.
$80k-128k yearly est. 3d ago
Operations Manager
The Interfaith Center of New York
Team manager job in New York, NY
INTERFAITH CENTER OF NEW YORK INC (ICNY)
Operations Manager
NOTE: to be considered, please email your resume and attach a cover letter to *************************.
The Interfaith Center of New York (ICNY) works to overcome prejudice, violence, and misunderstanding by activating the power of the city's grassroots religious and civic leaders and their communities. Our goal is to create understanding and respect among the city's immigrant and grassroots religious leaders and their communities, as well as to encourage civic participation. Together, we address the city's shared social concerns. For further information, go to *************************
Job Summary
Skills and Experience: The Operations Manager should have experience in office management/administration. He/she/they should have the ability to manage multiple assignments under deadlines, take direction from supervisor and senior colleagues alike, take independent action/initiative when appropriate, and be comfortable working in a small office environment. The ideal candidate should have strong organizational and editing skills, a strong working knowledge of Microsoft Office (Word, Outlook, SharePoint, and Excel), familiarity with Salsa or similar CRM database solutions, familiarity with social media platforms and other online systems/platforms (design platforms like Adobe/Canva would be a plus), familiarity with managing and troubleshooting software and computer equipment and experience interacting with technology providers, experience assisting departments such as finance and HR, as well as experience with sending large mailings and dealing with vendors. Reliability, attention to detail, ability to work effectively under deadline pressure, and a deep respect for religious/cultural diversity are all a must. This position reports to the Director of Development. The is below, and the candidate will be asked to review existing processes for the purpose of suggesting improvements and implementing changes for the benefit of the role and the organization.
Hours: Full-time, 40 hrs/wk, Monday - Thursday in office, Friday option to be remote
Salary: 54,000 - 58,000
Start Date: January 5, 2026
Benefits: Medical and Dental
Operations Manager Job Description
(i) Act as first point of contact for organization, e.g. offer reception duties such as answering the phone, welcoming guests, keep public areas guest-ready, and replying to public's request for information
(ii) Oversee annual audit by acting as liaison to accounting consultant, staff, and auditors
(iii) Identify and implement ways to improve systems including communications -internal and external, data collection and tabulation, and general office flow
(iv) Improve organizational database use and capacity
(v) Use social media and eblasts to increase engagement and volume of engagers/subscribers
(vi) Create and update a rapid response/text blast for our migrant advocacy work
(vii) Oversee re-grants to include soliciting reports and organizing invoicing and payments
(viii) Maintain vendor relationships e.g. water fountain provider, printer company, landlord
(ix) Track and update office inventory, place orders as needed for day-to-day needs and events e.g. conferences or meetings
(x) Facilitate staff meetings and send reminders in follow up
(xi) Maintain and update website (e.g. adding and removing events, adding sliders and popups, updating the news sections and changes e.g. board and staff additions
(xii) Create monthly newsletters (listing of events with images) and one-off eblasts for fundraising, ICNY events, or rapid responses and pertinent announcements using Salsa HQ
(xiii) Coordinate and update staff calendar
(xiv) Monitor mailboxes on site and at post office
(xv) Maintain insurance policies (e.g. board, health) and stay up to date with NY State Laws
(xvi) Monitor expenses and create outgoing payments/reimbursements using online banking
(xvii) Post on social media channels and monitor for reposts, replies, or other actions as needed
(xviii) Record and track incoming donations (in Salsa CRM), create and file acknowledgement letters in collaboration with ED or DD, pending level of gifts received.
(xix) Reserve meeting rooms, organize catering, and oversee printed materials for
meetings/events including four board meetings per year
(xx) Onboard and off-board interns and employees as needed e.g. server access, handbook
(xxi) Assist with 600+-piece mailings 2x a year for year-end Appeal and mid-year Gala
(xxii) Attend events at times after hours or offsite to help with check in and on-site coordination
(xxiii) Take on occasional projects(past examples include overseeing the website's redesign with outside consultants, helping with a database update, and moving items out of a storage unit)
The ideal candidate will possess a combination of skills, experience, and passion in the following areas:
Experience in office management/administration and project management
Outstanding organizational skills for both big picture planning and small details
Strong working knowledge of Microsoft Office is essential
Strong working knowledge of Salsa or similar database solutions
Familiarity with social media platforms and online systems
Familiarity with managing and troubleshooting software and computer equipment and experience interacting with technology providers
Familiarity with design applications like Adobe and Canva preferred
Strong interpersonal skills and a good sense of humor -- comfortable working in a small office environment, and managing relationships with vendors
Effective multi-tasker -- able to manage multiple priorities under deadlines
Able to take direction from supervisor and senior colleagues, and take independent action/initiative when appropriate
Reliability, attention to detail, consistent follow-through on commitments, and an ability to work effectively under deadline pressure
Deep respect for religious/cultural diversity
To apply send a current resume and cover letter to ************************* with “Office Manager” in the subject line of your email. Applications must include a cover letter as an attachment for consideration.
$80k-128k yearly est. 2d ago
Operations Manager
Foundrae
Team manager job in New York, NY
WHO WE ARE:
The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values.
The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one's own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.
WHO WE ARE LOOKING FOR: Operations Manager
POSITION SCOPE:
We are seeking an Operations Manager to act as the point person for maintaining and supervising all the inbound/outbound merchandise, inventory management, order processingand the maintenance and organization of back of house and supply areas. Additionally, this role will supervise maintenance and cleaning operations. The Operations Manager will oversee a Coordinator and collaborate with Corporate Office to streamline operational logistics and procedures to ensure an elevated customer experience and store ease-of-use.
Inventory Management:
Participate in inventory cycle counting and use active problem solving to investigate discrepancies.
Monitor negative on hand and open transfers.
Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets.
Maintain accurate vault organization and consistently spot check inventory trays to ensure accuracy of product storage both in the vault and on the floor.
Monitor internal inventory movement via transfers.
Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to sales floor.
Ensure timely communication with management and sales team regarding new arrivals and product replenishment.
Monitors the After Sales, Before Sales and product return processes.
Maintenance
Identify store maintenance issues, lighting concerns, cleaning, and security. Work closely with Corporate to report, catalogue, prioritize and resolve areas that impact store structural function and image.
Shipping and Receiving
Ensure merchandise and supply deliveries are accurate, verifying all quantities shipped / received match corresponding documentation for all incoming / outgoing shipments.
Maintain organized shipping area ensuring all outgoing merchandise is properly packaged.
Follow company guidelines around shipping to clients and intercompany.
Manage courier relationships to monitor shipments and file claims when necessary.
Packaging and Supplies
Order and manage non-merchandise supplies like stationery and packaging.
Re-stock appropriate levels of packaging supplies within the boutique.
Contacts and manages store supplies like office, cleaning, hospitality and retail.
Order Coordination:
Oversee the Bench Jewelers workflow ensuring prioritization of orders.
Coordinate engraving artwork and execution for in-house engravings.
Efficiently manage order flow by prioritizing urgency of work and pacing longer lead time orders.
Pull pieces for all orders and determine whether studio work (assembly/polishing) is needed.
Confirm product details, quality level and assembly accuracy before processing.
Order Processing:
Work with sales team and process all orders.
Administer quality checklist and validate using brand standards.
Accurately document all inventory movement for orders.
Studio Reporting and Logs:
Log and track customer returns for repair using Repair Tracker.
Monitor and log unfulfilled work orders.
Track orders that cannot be completed because inventory is not present.
Administrative
Complete tasks and projects assigned by Store Management.
Coordinate with the Corporate Operations Office, to manage and supervise all the operations procedures and ensure consistency.
Review operations processes and performance, recommend solutions for improvement as needed for store efficiency.
Assist Store Manager with maintaining budget by managing schedule and making necessary adjustments when the business warrants.
Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits and monitoring petty cash (when applicable).
QUALIFICATIONS:
Minimum of high school degree, bachelor's degree preferred.
Minimum of 5 years previous experience in Retail/ Operations Management with at least 2 years in management experience
Mac proficient, advanced excel skills and knowledge of design programs a plus
Outstanding attention to detail, highly organized, reporting skills, interest and demonstrated experience in creating and streamlining processes
Strong written and verbal communication skills
Self-starter and multi-tasker
Can work a flexible schedule, which includes evenings, weekends and holidays ensuring that the store is always fully operational
Demonstrated ability to navigate through uncertainty and provide clarity in direction to both self and team
Our Company's values:
We value people: we want each other to be the best versions of who we can be.
We value our relationships with our employees, suppliers and community.
We value diversity and promote inclusivity with our words, actions and images.
We value professional development and personal growth.
We value community service and philanthropy.
We value and foster creativity and self-expression.
We value accountability for ourselves and the collective and show integrity through all our interactions.
We value storytelling and reading.
$80k-128k yearly est. 1d ago
Client Services Team - Hudson Yards
SLT 4.1
Team manager job in New York, NY
Reports To: Hudson Yards Area Manager
Employment Status: Part Time/Non-Exempt
SLT is looking for people who are motivated, welcoming, and passionate about fitness to join our **BRAND NEW HUDSON YARDS STUDIO OPENING DECEMBER 2025!! Do you love fitness, community, and results? Then we want you to become a part of our growing SLTeam!
KEY RESPONSIBILITIES
Greet and engage clients in a positive and friendly manner
Provide the highest level of client/customer service and hospitality to all clients/prospective clients
Share pricing and class information with prospective clients
Drive new client conversion by following SLT's In Studio Sales Strategy Protocols
Deliver Megaformer machine demos to new clients
Complete studio tours with new clients
Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
Ensure complete knowledge of Mariana Tek system
Assist Management with day-to-day operations of the studio
Ensure prompt response to studio emails; notify Studio Manager if needed
Understand SLT product knowledge, policies and procedures for retail operations
Complete basic Megaformer machine maintenance
Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
Assist in retail inventory at the end of the month
Complete opening and/or closing checklists
Perform other studio duties as needed
QUALIFICATIONS
Mariana Tek software experience a plus
Leadership experience a plus
Must have superior customer service skills
Must have excellent interpersonal skills and a service-oriented outlook
Must be highly organized
Ability to work independently as well as on a team
Should have a strong ability to communicate clearly with team members, clients and senior management
Must be able to move and/or lift heavy items, up to 50 lbs.
WORK REQUIREMENTS
Must be available to work:
Minimum of two shifts per week; minimum 4 hours each
Ability to work flexible hours; early morning/late night/weekends
Some holidays (open year-round)
Please indicate your week over week availability as specifically as possible in the questions attached
PERKS
Free drop-in classes at any SLT location
Drop in partnerships at various fitness studios around NYC
Discounts on wellness services in NYC
Retail Discount
SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$110k-158k yearly est. 60d+ ago
Manager, Firefly Customer Engagement
Adobe 4.8
Team manager job in New York, NY
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
Join our “DevOps for Content” revolution, where we partner with global brands and agencies to transform their end-to-end creative workflows-from ideation through activation-to unlock the GenAI-powered Content Supply Chain.
As a Manager, Firefly Customer Engagement, you will lead, mentor, and inspire a team of AI Engagement Managers-our customer-embedded strategists and product owners-who shape and realize customers' GenAI transformation journeys. Your team operates at the intersection of product, engineering, enterprise consulting, and client advocacy, ensuring fast, iterative value realization that drives adoption, growth, and trust.
This role calls for an inspiring people leader who balances mentorship with hands-on engagement. You'll serve as the ultimate advocate for your team and your customers-empowering your AI Engagement Managers to deliver value at speed, building long-term executive relationships, and ensuring the voice of the customer fuels Adobe Firefly's product innovation.
If you are passionate about cultivating top consulting talent, scaling GenAI adoption, and translating bold ideas into measurable outcomes, this is your stage.
What You'll DoTeam Leadership
Recruit, coach, and empower a high-performing team of AI Engagement Managers.
Create a culture of customer obsession, product ownership, and continuous learning, centered on GenAI and Adobe Firefly.
Act as mentor and sponsor-guiding AI Engagement Managers on executive presence, value realization, and scalable playbooks.
Champion career development and inspire your team to raise the bar across every engagement.
Customer Engagement & Program Delivery
Oversee and steer large-scale enterprise programs focused on Firefly and GenAI adoption.
Ensure your team applies Forward Deployed Engineering principles-rapid prototyping, iterative feedback, and agile collaboration with customers.
Act as the executive escalation point and trusted advisor for strategic customers.
Reinforce a culture of measurable impact-every engagement tied to business value and ARR growth.
Strategic Leadership & Partnerships
Partner with Product, Engineering, and Customer Success to translate field insights into Firefly's roadmap.
Lead your team to pilot new features and best practices-accelerating adoption and shaping Adobe's GenAI delivery standards.
Represent your team in executive reviews, customer workshops, and cross-functional forums, elevating Firefly's role in the enterprise GenAI market.
Thought Leadership
Stay current on GenAI, creative automation, and content supply chain advancements.
Enable knowledge sharing across teams, embedding lessons learned into reusable playbooks and scaling innovation across engagements.
Advocate for best practices in customer engagement, consulting excellence, and GenAI adoption inside and outside Adobe.
What You Bring
8+ years in digital strategy, enterprise consulting, or AI/ML roles; 2+ years in people leadership or teammanagement.
Proven ability to lead customer-facing consulting talent-mentoring high-potential Engagement Managers to elevate impact and executive presence.
Deep understanding of GenAI, Adobe Firefly, and first- and third-party AI models, with the ability to translate concepts into business value.
Experience delivering enterprise-scale digital transformation or AI adoption programs with measurable impact.
Familiarity with Adobe Creative Cloud, Firefly, and GenStudio Modules; Adobe Experience Cloud knowledge is a plus.
Expertise in scaled agile delivery methodologies and tools (Jira, Workfront, Confluence, Miro).
Exceptional communication and executive influence-capable of simplifying complexity and driving alignment at the C-suite level.
Flexible, adaptable, and energized by fast-paced, high-growth environments.
Willingness to travel up to 30% for customer and team engagement.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $163,900 -- $267,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $184,800 - $267,600 In New York, the pay range for this position is $184,800 - $267,600
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.
$184.8k-267.6k yearly Auto-Apply 32d ago
Global Client Group, Fundraise Management (Private Equity)
Brookfield 4.3
Team manager job in New York, NY
Brookfield Culture
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description
The Associate will be a part of the private equity fundraise managementteam within Brookfield's Global Client Group, working closely with fundraise management leadership and a broader subset of professionals across the firm dedicated to the private equity platform. The main focus of the role is supporting the fundraising lifecycle for Brookfield's private equity funds, ensuring that all stakeholders in the organization contribute their expertise to the design of fundraising strategies and all stakeholder groups deliver their respective roles throughout each stage of the lifecycle.
In this role, the Associate will:
Support FMT leadership in all stages of the fundraising lifecycle, collaborating with internal functional partners and business group leads, in addition to external advisors.
Work with FMT leadership to develop and implement fundraising strategies to generate investor interest and drive momentum, working closely with Client Relationship Managers to meet quarterly and annual fundraising objectives.
Proactively monitor and tactically adapt and adjust the fundraise strategy as circumstances change.
Facilitate key decisions throughout the fundraise process with all stakeholder groups.
Prepare fundraise updates and participate in GCG leadership meetings, as required.
Facilitate communication/collaboration with Diligence Management, Marketing & Content, Client Relationship Management, Investor Relations, Legal, Compliance, Finance & Operations and the Investment Teams.
Proactively create and manage fund-specific marketing materials, including offering memoranda, investor presentations, case studies, fact sheets and other documents related to private funds.
Facilitate the planning of road shows, conferences, thought leadership and other fundraise/marketing focused events or communications.
Conduct private fund/competitor research/limited partner landscape (both qualitative and quantitative).
Identify issues and proactively manage risk.
Qualifications Required:
Post graduate degree in finance, business management or another relevant discipline
Experience Required:
4+ years of experience in fundraising for private fund strategies, including closed ended funds
Demonstrated understanding of the LP landscape and preferences, styles and requirements across key regions and investor types
Strong strategy/product knowledge and ability to communicate (internally) details of fund and fundraise approach
Strong financial analytical capabilities and investment reporting experience.
Strong global stakeholder management experience.
Experience in high volume processes and technology enabled solutions.
Experience with the private equity asset class strongly preferred.
Institutional fund marketing sales and/or support experience a plus.
Key Competencies/Behaviors Required:
Strong relationship management skills across multiple countries, being able to flex communication style to diverse geographies, team members and investors.
Excellent planning and organizational skills.
Shares information with team members in a clear and concise manner.
Able to develop a strong internal/external network.
Proactively seeks opportunities to get involved in more challenging projects.
Ability to multi-task and work in a very fast-paced and team-oriented environment.
Excellent interpersonal, analytical, and creative problem-solving ability.
Strong written and verbal communication skills including preparation and delivery of presentations.
Self-motivated and proactive, both with respect to managing workload and own professional development.
Ability to motivate others to think, persevere, and execute on ideas that are out of their comfort zone.
Have a focus on development of others, giving feedback and when required having difficult conversations
Ability to read, speak and write fluent English.
Advanced PowerPoint, Word, and Excel.
Salary Range: $120K - $160K
Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on a number of factors including relative experience, overall years of experience, industry experience, education and designations
Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
$120k-160k yearly Auto-Apply 60d+ ago
Customer Engagement Manager
Humansignal
Team manager job in New York, NY
Job Description
The future of AI - whether in training or evaluation, classical ML or agentic workflows - starts with high-quality data.
At HumanSignal, we're building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise.
Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities - from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it's the most widely adopted OSS solution for teams working on building AI systems.
Label Studio Enterprise builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines - powering everything from model training datasets to eval test sets to continuous feedback loops.We started before foundation models were mainstream, and we're doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems - we'd love to talk.
HumanSignal's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong partners. As a member of our Customer Engagement team, you'll be accountable for establishing deep customer relationships, driving revenue, hitting SLAs, and maintaining the quality standards that power breakthrough AI applications. You will work closely with HumanSignal's enterprise customers and frontier labs, driving end-to-end engagements from new projects and pilots, owning account execution, working cross-functionally to ensure our Label Studio platform and Data Creation Laboratory services are delivered consistently and on-time, and driving account growth.
You are the primary contact between HumanSignal and our customers, working with and advocating for data leaders and engineering/operations teams who are pushing the boundaries of what's possible with AI. You have a strong interest in how purpose-built, human-created data can unlock novel AI capabilities. Your bias is towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver excellence. You have a track record of managing customers to renewal, forecasting with precision, and supporting sales teams in driving expansion. And you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions. Within HumanSignal, you will work cross-functionally with Operations, Product, Sales, and our Data Creation Laboratory teams as the primary customer operations advocate.
The blend of operations and customer management to drive our most important outcomes makes this a unique and exciting role at the heart of HumanSignal's mission to harness human intelligence to power the future of AI. The ideal candidate is customer-driven, analytical, empathetic, outcome-focused, and above all someone who drives and inspires results.
You Will:
Build and drive critical operational processes: the consistent, on-time delivery of Label Studio platform capabilities and Data Creation Laboratory services, and revenue growth for our customers
Build and oversee operational levers with a relentless focus on SLA achievement and quality improvement
Review, track, and improve operational performance with an obsession for continuous improvement
Oversee onboarding and successful implementation for new customer projects
Manage the long-term health of customers by identifying and preempting areas of risk or concern
Partner with clients to understand operational issues and advocate for solutions with HumanSignal engineers
Work directly with customers' engineering teams, partnering with customer-facing engineers and technical account managers
Answer questions and address issues related to our platform, APIs, and data services
Create an effective feedback loop between frontline operations, product teams, strategy, and customers
Collaborate with stakeholders to improve processes for new and existing customers
Ideally You'd Have:
4-9 years of total work experience, with experience in consulting or technical program management roles
Associate / Senior Consultant / Engagement Manager experience at a top-tier consulting firm
A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
A proven track record in B2B client-facing roles and expanding client relationships
Ability to understand APIs, ML workflows, and data operations, and build great relationships with technical customers
Excellent cross-functional collaboration skills
Outstanding verbal and written communication abilities
A track record of structured, analytics-driven problem solving
A history of diligence and organization across multiple work streams
An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
Strong analytical, planning, and process improvement capabilities
Experience with SQL and/or other database languages
Nice to Haves:
Prior experience at an API-driven technology company and/or managing technical customers
Experience with data annotation, labeling platforms, or ML operations
Understanding of how training data impacts model performance
About HumanSignal
At HumanSignal, we're building the infrastructure for the next generation of AI. Our Label Studio platform powers data operations for leading organizations worldwide, while our Data Creation Laboratories manufacture the purpose-built datasets that breakthrough AI applications require.
We believe the next frontiers in AI won't be unlocked by scraping what's left on the web-they'll be built on human-created data that captures the complexity of how systems need to see, hear, reason, and react. Through controlled environments and operational excellence, we're enabling researchers and enterprises to innovate without being constrained by data availability.
We work with frontier AI labs, Fortune 500 enterprises, and government agencies who are pushing the boundaries of what's possible with AI. Join us in building the data that will build the future.
We are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or Veteran status.
At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North and South America as well as Europe. The base cash compensation range is $140,000 to $200,000 USD. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.
$140k-200k yearly 16d ago
Dental Office Manager
United Dental Corporation 4.3
Team manager job in New York, NY
Job Description
Dental Office Manager | Multiple Opportunities Established Practices | Future Acquisitions
Compensation: ~$45+/hour - based on experience Schedule: 4-5 days a week
We're looking for a
results-driven
Dental Office Manager who knows how to balance exceptional patient care with obsession over performance metrics. If you thrive on creating an outstanding patient experience while hitting-and exceeding-practice goals, this is your opportunity to shine.
This role is perfect for someone who understands the numbers behind great patient care-and uses them to lead a thriving, high-functioning team.
Why You'll Love This Role
Patient-centered schedule around our local community: Hours designed to meet patient needs/
A supportive team environment that values growth, integrity, and efficiency.
The chance to truly own the numbers that drive our success.
We believe success comes from
both
happy patients
and
healthy KPIs. You'll play a key role in ensuring we excel in our achieving our KPIs like ensuring over-the-counter collections, reappointment rates, minimizing cancellation rates, treatement plan acceptance and new patients.
What You'll Do
Lead the front office team to deliver a seamless, warm, and professional patient experience.
Monitor and manage key performance indicators daily, taking action to address gaps.
Coach team members on best practices for scheduling, collections, and patient follow-up.
Partner with clinical staff to ensure optimal patient flow and care quality.
Proactively re-engage past-due patients and activate pending treatment plans.
This is a future opportunity with a growing group that values operational excellence and rewards results. If you're a KPI-savvy leader ready to take your next step, we want to meet you.
???? Apply today to be first in line when the role opens!
Requirements
What We're Looking For
Previous dental office management experience with a proven track record of meeting performance goals.
Strong leadership skills with the ability to motivate and hold your team accountable.
Excellent communication, organization, and problem-solving abilities.
Tech-savvy with practice management software (knowledge of [software name] a plus).
A patient-first mindset paired with a business-oriented approach.
Benefits
Full benefits package (for 25+ hours/week):
Medical, Dental, Vision
401(k) with 4% match
Paid Time Off & 7 paid holidays
Employee Assistance Program: Free confidential counseling and support
Voluntary benefits: Pet insurance, identity theft protection, and more
All PPE provided - safe and compliant workplace
Continuing education opportunities
Ready to take the driver's seat in a high-performance, patient-focused practice?
Apply today and help us create
both
healthy smiles
and
healthy numbers.
$45 hourly 26d ago
Head of Customer Engagement
Ask It Consulting
Team manager job in Florham Park, NJ
Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients.
Job Description
Establish, nurture and grow client relationships within existing US client portfolio and across new opportunities on pre-agreed Life Sciences accounts
Direct opportunities from idea to contract sign-off, and ensure client satisfaction at the highest level. This includes active contribution from a commercial perspective, as well as strategic direction and operational support during this process
Develop a growth strategy focused both on financial gain and customer satisfaction
Present to and consult with management on business trends with a view to developing new services, products, and distribution channels.
Direct accountability for achieving sales targets in terms of sales ($$) and year-on-year growth consistent with overall business growth objectives
Qualifications
Must have +5 years' experience in digital marketing, preferably in pharmaceutical/medical and/or healthcare sector
● Demonstrated ability to acquire and grow a client base, client retention skills
● Direct experience working for a digital agency, and in-depth knowledge of web and content management, digital metrics and analysis across channels, design thinking and promotional activities
● Possess excellent relationship-building skills
● Detail- and solution-oriented, resourceful, highly organized, and able to multitask effectively
Additional Information
Regards,
Sara Tim
********** Ext-4390
How much does a team manager earn in Elizabeth, NJ?
The average team manager in Elizabeth, NJ earns between $72,000 and $193,000 annually. This compares to the national average team manager range of $44,000 to $152,000.
Average team manager salary in Elizabeth, NJ
$118,000
What are the biggest employers of Team Managers in Elizabeth, NJ?
The biggest employers of Team Managers in Elizabeth, NJ are: