Post job

Team manager jobs in Fargo, ND - 70 jobs

All
Team Manager
Team Leader
Customer Service Supervisor
Team Leader/Trainer
Operations Manager
Warranty Manager
Team Service Leader
  • Operations Manager, RSR

    Amazon 4.7company rating

    Team manager job in Fargo, ND

    This position requires in-role training at an operating site which will be up to 15 weeks in duration. This training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon ABOUT AMAZON Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data-driven decisions and analytical problem-solving. Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Rural Super Rural (RSR) is dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer's faces. Come build the future with us! Key job responsibilities - Support, mentor, and motivate your team - Lead large-scope projects with site and regional impact - Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives - Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs - Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments) - Work a flexible schedule (weekends and/or overnight shifts) Basic Qualifications - 3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications - 1+ years of performance metrics, process improvement or lean techniques experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************* . USA, ND, Fargo - 91,000.00 - 136,500.00 USD annually
    $94k-129k yearly est. 5d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • HomeCare/Warranty Manager

    Heritage Homes 4.6company rating

    Team manager job in Fargo, ND

    Job Description The HomeCare/Warranty Manager is responsible for the overall day-to-day on-site supervision of clients' homes under warranty by the company. Position is responsible for the timely and efficient execution of terms and conditions of residential limited home warranty agreement with homeowner. PRIMARY REQUIREMENTS Timely, accurate and efficient completion of: Warranty Snapshot, Inspection Preview, Orientation Event and Closing report. Respond and resolve customer concerns in a timely and efficient manner within scope of warranty and assignments. Stimulate Referrals with Valued Service. Building maintenance. Maintain Spec & Show homes. Communicate structural issues to Superintendents. Maintain equipment and vehicles. Observe company policies, processes and procedures. Recommend ways to increase efficiency and productivity. Approves vendor warranty payments. Oversee HomeCare Coordinator and QA Technician. Work directly with Construction and Trade Partners to efficiently resolve warranty repairs. Contribute to company sales and margin goals. Consistent positive satisfaction reported from homeowners and employees. Effective communication and detailed documentation of scope of work. Background checks will need to be completed
    $56k-67k yearly est. 4d ago
  • Supervisor, Ramp and Customer Services

    Envoy Air Inc. 4.0company rating

    Team manager job in Fargo, ND

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.
    $27k-33k yearly est. Auto-Apply 36d ago
  • Team Lead, Member Services

    Rxbenefits 4.5company rating

    Team manager job in Fargo, ND

    **Team Lead, Member Services** Exempt/Non-Exempt: Exempt Member Services Team Leads are responsible for ensuring we deliver superior service to all members who contact RxBenefits by creating and supporting a performance-based culture that is focused on service. The Team Lead supervises hiring, ensuring effective training, ongoing monitoring and development of representatives, evaluations, and any disciplinary actions of member services representatives with a constant focus on developing a highly engaged, performance-driven team, rooted in the superior service experience of every caller. _Essential Job Responsibilities Include:_ + Supervise, plan, and manage functions related to Call Center work area. Oversee and direct the day-to-day activities of telephone operators and call center agents + Build and maintain a performance-driven culture + Attend meetings in place of Manager to represent Member Services Department as needed + Supervise hiring, ensure effective training, maintain ongoing monitoring and QA, performance evaluations and any disciplinary actions of member services representatives + Support Workforce Management (WFM) activities to fully leverage staffing to maximize Customer Experience and all related service level metrics and KPIs - including regular observation of real-time dashboards to identify and resolve any call-center or MSR-level performance issues + Review, analyze, and apply all regular reports provided from Operations to determine any actions required to maximize call center and MSR efficiencies and successes + Utilize reports from Operation analysts to conduct performance monitoring, career path progress, monthly one-on-ones, and yearly performance evaluation of all team members to improve efficiency + Identify and aggregate any knowledge and performance gaps within the team to be included in training functions & knowledge base resources + De-escalate and resolve supervisory level member escalations (3rd level) and complaints and provide guidance and feedback to staff as needed + Investigate and provide feedback on issues assigned by Manager or Account Management team + Communicate with IT Department to assist in resolving Rep connectivity issues that can affect performance related to availability, phone coverage, and department performance guarantees + Act as a source of information and answer operator/agents questions, assign tasks, follow up and give instructions as necessary to ensure proper guidance and feedback + Develop and perform ongoing reinforcement to keep staff motivated and optimize performance + Carry out supervision, coaching, call monitoring, training, reviewing, and disciplining of all operators/agents + Attend to, monitor, and resolve customer complaints + Carry out performance monitoring, measurement, and evaluation of all operators/agents to improve efficiency + Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job + Perform supervision of timekeeping, QA call monitoring, and corrective/ disciplinary action for all representatives on team + Comply and maintain lists of key and on-call schedules & personnel, and ensure all lists are available to operators for use as required + Prepare and direct scheduling, monitor operators' attendance, schedule shifts & breaks as necessary + Perform other similar or related duties, as assigned, such as updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials and supplies, etc. + Anticipate escalation and take over calls when needed + Ensure adherence to policies for attendance, established procedures, etc. + Keep management informed on issues and problems + Perform other related duties incidental to the work described herein + All other duties as assigned _Required Skills / Experience:_ + Bachelor's degree Education or equivalent work experience + Proven experience as call center supervisor or similar leadership position + Experience in customer service is essential + Exceptional Verbal & written Communication skills + Working knowledge of MS Office + Knowledge of telephone equipment and relevant computer programs + Knowledge of performance evaluation procedures + Outstanding communication and negotiation abilities + A results-oriented approach + Excellent organizational and leadership skills + Ability to work in a fast-paced environment with targeted deadlines + Proficiency in multiple languages is preferred _Based on relevant market data and other factors, the anticipated hiring range for this role is $56,800 - $71,000_ _annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals._ _We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization._ _RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:_ + _Remote first work environment_ + _Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members_ + _Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)_ + _Additional buy-up options for Short- and Long-Term Disability and Life Insurance_ + _401(k) with an employer match up to 3.5% available after 60 days_ + _Community Service Day to give back and support what you love in your community_ + _10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like_ + _Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work_ + _Tuition Reimbursement for accredited degree programs_ + _Paid New Parent Leave that can be used for adoption or birth_ + _Pet insurance to protect your furbabies_ + _A robust mental health benefit and EAP service through Spring Health to support you when you need it most_ RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
    $56.8k-71k yearly 11d ago
  • TEAM LEAD - ENTRY-LEVEL MANAGEMENT - Training Included

    Planet Fitness-PF Baseline Fitness

    Team manager job in Fargo, ND

    Benefits: Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Training & development Vision insurance Wellness resources BASELINE FITNESS Job Description Job Title: Team Lead Reports to: Club Manager Status: Full Time / Non-Exempt Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club. Essential Duties and Responsibilities Assist in member service oversight making sure all staff are always providing great customer experience. Very involved in all front desk related tasks Greet/meet potential members and provide gym tour Assist to facilitate member service issues and questions. Provide backup support to Club Manager as needed. Assist overseeing cleanliness and appearance of gym Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions. Assist in ordering supplies, keeping inventory and tracking reports as needed. Essential Behavior Requirements Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Minimum Qualifications Strong customer service skills Strong communication, organizational and leadership skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift up to 50 lbs less than 30% of the time Other Employee Recognition Program Advancement Opportunities: The Team Lead position is a developmental position in our manager pipeline. It is the first step along our progressive, Purple Path, to becoming a Club Manager. Team Leads learn the Planet Fitness culture and experience, while simultaneously building their leadership and development skills. Team Leads who successfully complete the Team Lead program, would then move onto Manager in Training and if successful, a Club Manager position. Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
    $30k-55k yearly est. 5d ago
  • Regional Team Lead (Full Time)

    Dakota Lions Sight & Health 3.7company rating

    Team manager job in Fargo, ND

    Description: This position is responsible for all aspects of cornea and tissue recovery. This includes receiving an authorized, suitable donor referral, through shipping serology samples and tissue, to completion of paperwork in a timely, professional, and efficient manner. This person also ensures compliance with EBAA, FDA and DLSH Regulatory and Medical standards. This position will also oversee daily operations at the regional office and supervises the technicians on each case. The Team Lead works directly with and is supervised by the Tissue Recovery Manager to ensure EBAA, FDA, AATB and other medical standard requirements are followed. In addition to the hourly rate, the following also applies: On Call Pay: $2.00/hour Donation Case Pay: $175-$225 per donor case, depending on donation type DLSH offers the following benefits to our full time staff: Company paid single dental and vision coverage Medical benefits including HSA (at least 80% employer funded) Dependent Care flex plan Company paid Short Term Disability and Life Insurance Generous holiday and PTO package Requirements: ESSENTIAL FUNCTIONS Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Regional Team Lead Perform and oversee corneal and tissue donation to include donor recovery, case coordination, shipping and transportation of blood, eye or tissue, and donor reconstruction in a timely and professional manner in accordance with EBAA, AATB, FDA and DLSH established standards. Completes all preliminary chart work on cornea donors and completes donor chart entries and corrections in a timely manner. Follows DLSH SOPs along with adhering to all EBAA, AATB, FDA, and OSHA regulations. May assist in the observation and training of recovery staff. Maintains documentation of cleaning, maintenance, and calibration of surgical equipment, storage equipment and equipment used in the recovery of eye and tissue intended for transplantation. Notifies the Quality department on deviations from established operating procedures or complaints received in regard to shipping/distribution. Rotates on call assignments, and will have the majority of call for the assigned office Travel is required for this role so applicants must have a valid driver license and be insurable on the auto insurance policy. Office Supervisor Oversee daily operations at the regional office site by maintaining compliance with regulatory and quality functions and consistently provides documentation on all technical and clinical training, continuing education and development activities. Maintains training logs of staff in assigned location. Provides outstanding customer services, collaboration, and communication skills as required by the position. Notifies DLSH immediately of any deviations from established protocol, complaints, or incidents that occur. Maintains strict confidentiality of all DLSH information. Travel throughout the designated region in the performance of the position, and travel outside of the designated region, as necessary, for training or reporting purposes as required. Other duties as assigned. EDUCATION & TRAINING REQUIREMENTS Note: Certificates, Licenses and Trainings must be completed at first available training if not already obtained High School diploma or equivalent required Must be at least 18 years of age Experience with eye or tissue banking, surgical assisting, instrument sterilization, quality systems or medical equipment maintenance preferred Hepatitis and Covid vaccinations are recommended WORK EXPERIENCE REQUIREMENTS Working knowledge FDA, AATB and EBAA Medical Standards. Excellent verbal and written communication skills; presents professional image in performing position functions. Strong attention to details. Able to work independently with minimal instruction or supervision. Demonstrated ability to organize multiple priorities, meet deadlines, and initiate action to correct problems encountered, goal-result oriented. High level of ethical practice and confidentiality, exemplifies company mission. ESSENTIAL FUNCTIONS - PHYSICAL & MENTAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. EXAMPLES BELOW Frequently required to sit; occasionally required to stand and walk. Occasionally required to lift and/or move up to 25 pounds. Moderate concentration/intensity, which includes prolonged mental effort with limited opportunity for breaks. Normal memory, taking into consideration the amount and type of information. Moderate level of complexity for decision making. Normal time pressure of decision making. COMPETENCIES - To perform this job successfully, the employee will demonstrate the following competencies to perform the essential functions of the position. Oral Communication: Speaks clearly and persuasively; listens and gets clarification when necessary; responds informatively to questions. Written Communication: Writes clearly and concisely; edits work; varies writing style to meet specific needs; presents data effectively; able to read and interpret written information. Motivation: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Problem Solving: Identifies and resolves problems in a timely manner as well as skillfully gathers and analyze information. Planning and Organization: Prioritizes and plans work activities; use time efficiently; and develop realistic action plans. Professionalism: Approaches others in tactful manner; maintains composure and reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments. Leadership: Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives recognition as appropriate. Project Management: Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities. Dakota Lions Sight & Health has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
    $42k-82k yearly est. 4d ago
  • TEAM LEADER

    Schlotzskys Fargo

    Team manager job in Fargo, ND

    Job DescriptionBenefits: Employee discounts Flexible schedule Free uniforms Opportunity for advancement Training & development SCHLOTZSKYS DELI IN FARGO! ******************* Team Leader The Team Leader is responsible for keeping our restaurant exceptionally clean and well-run. He or she will assist in the day-to-day operations and in managing the staff. These duties will include executing company policies, procedures, and programs. They must have experience in business management and people motivation and must be an excellent communicator. As the Team Leader you will report directly to the General Manager. Some of your responsibilities may be to: Comply with food safety procedures Work with management team to meet sales goals Manage food and labor costs Execute company policies and procedures Monitor food inventory levels Manage and maintain safe working conditions Assist in managing crew member employees Interview and recommend crew members for hiring Provide proper training for crew members Maintain fast, accurate service and provide top-notch customer service to every guest that comes into our fast food restaurant The Team Leader will help to support the company by creating and maintaining an excellent work environment by providing leadership, direction, and development to team members
    $42k-81k yearly est. 4d ago
  • Team Lead

    Hello Garage of Fargo

    Team manager job in Fargo, ND

    Job Description At Hello Garage, our mission is to transform garages and create remarkable customer experiences. As a Team Lead for Hello Garage, you will help redefine this unique industry by leading the Dream Team, performing safe, correct, and efficient installations that meet or exceed company standards and customer expectations, and serving as the customer's main point of contact during installation. This position is non-exempt under the FLSA and reports to the General Manager. ESSENTIAL JOB FUNCTIONS Lead, Manage, and Hold the Installer Accountable. Provide clear direction to the Installer. Courteously correct the Installer as necessary. Encourage the Installer for doing things the right way. Show appreciation to the Installer. Listen and/or answer Installer's concerns and questions, elevating them to the General Manager when appropriate. Get Work Done on Time on Budget. Talk to the Garage Guru to understand the customer's proposal prior to installation. Review project details to determine what materials, tools, and equipment will be needed. Assist the Installer as necessary in loading, unloading, cleaning, and organizing the truck. Correctly and efficiently install the customer's project to meet or exceed company standards. Work with the General Manager on scheduling projects. Meet daily and weekly installation goals. Create Remarkable Customer Experiences. Maintain a high standard of professionalism in appearance, words, and actions. Show respect for the customer and their property. Communicate with the customer prior to and throughout the installation. Meet or exceed customer expectations. Operate Safely. Operate in a safe manner according to company safety guidelines. Stop the job if there is imminent danger to person or property. Manage/Track Inventory. Conduct routine inventory counts with GM and track inventory usage/levels. Manage Tools and Equipment. Ensure tools and equipment are clean and in working order for every job. Perform regular maintenance on tools and equipment. If there is problem with a tool and/or piece of equipment, work with the General Manager to get it repaired or replaced. Live Out the Company's Purpose, Mission, and Values. Demonstrate Regular, Reliable Attendance. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of construction or related trades preferred Ability and skill in operating equipment and/or power tools preferred Ability to lift or move up to 100 lb. Ability to move about and move to/from and work from the floor level Ability to ascend and descend a ladder Ability to understand and speak in English preferred Ability to operate a phone and apps EDUCATION AND EXPERIENCE High school diploma or GED preferred and 1+ years of experience in the construction trades and 1+ years of management experience or A combination of education and experience that illustrates a proven track record in this field Plus a valid driver's license and a safe driving record The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees are requested to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. This document is subject to change at any time without notice. #hc118342
    $42k-81k yearly est. 25d ago
  • Team Lead

    Start a Career at Hello Garage of Fargo

    Team manager job in Fargo, ND

    At Hello Garage, our mission is to transform garages and create remarkable customer experiences. As a Team Lead for Hello Garage, you will help redefine this unique industry by leading the Dream Team, performing safe, correct, and efficient installations that meet or exceed company standards and customer expectations, and serving as the customer's main point of contact during installation. This position is non-exempt under the FLSA and reports to the General Manager. ESSENTIAL JOB FUNCTIONS Lead, Manage, and Hold the Installer Accountable. Provide clear direction to the Installer. Courteously correct the Installer as necessary. Encourage the Installer for doing things the right way. Show appreciation to the Installer. Listen and/or answer Installer's concerns and questions, elevating them to the General Manager when appropriate. Get Work Done on Time on Budget. Talk to the Garage Guru to understand the customer's proposal prior to installation. Review project details to determine what materials, tools, and equipment will be needed. Assist the Installer as necessary in loading, unloading, cleaning, and organizing the truck. Correctly and efficiently install the customer's project to meet or exceed company standards. Work with the General Manager on scheduling projects. Meet daily and weekly installation goals. Create Remarkable Customer Experiences. Maintain a high standard of professionalism in appearance, words, and actions. Show respect for the customer and their property. Communicate with the customer prior to and throughout the installation. Meet or exceed customer expectations. Operate Safely. Operate in a safe manner according to company safety guidelines. Stop the job if there is imminent danger to person or property. Manage/Track Inventory. Conduct routine inventory counts with GM and track inventory usage/levels. Manage Tools and Equipment. Ensure tools and equipment are clean and in working order for every job. Perform regular maintenance on tools and equipment. If there is problem with a tool and/or piece of equipment, work with the General Manager to get it repaired or replaced. Live Out the Company's Purpose, Mission, and Values. Demonstrate Regular, Reliable Attendance. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of construction or related trades preferred Ability and skill in operating equipment and/or power tools preferred Ability to lift or move up to 100 lb. Ability to move about and move to/from and work from the floor level Ability to ascend and descend a ladder Ability to understand and speak in English preferred Ability to operate a phone and apps EDUCATION AND EXPERIENCE High school diploma or GED preferred and 1+ years of experience in the construction trades and 1+ years of management experience or A combination of education and experience that illustrates a proven track record in this field Plus a valid driver's license and a safe driving record The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees are requested to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. This document is subject to change at any time without notice.
    $42k-81k yearly est. 60d+ ago
  • Automation Programmer - Team Lead

    KÖRber AG

    Team manager job in Fargo, ND

    Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time. Join the home for entrepreneurs! Your role in our team: * You will assist with hiring team members * You will support the completion of team member performance evaluations * You will contribute with team member development * You will assign work schedule to team members * You will listen to team members' feedback and help resolve any issues or conflicts * You will encourage a supportive team environment * You will motivate team members to perform at their best * You will uphold the vision of the company * You will be accountable for their team's efforts * You will work on special projects as needed Your profile: * You have the ability to motivate and lead people with a variety of character traits * You have the ability to understand and convey company and project goals to the team * You have leadership training (is a plus) * You are able to display strong written and verbal communication skills * You possess excellent interpersonal skills * You are able to display good organizational and time management skills * You have the ability to delegate tasks * You are able to demonstrate decision-making skills Your working environment at Körber Join Körber Pharma and you will work in an innovative, friendly and digital environment providing the opportunity to advance your career. Irrespective of whether it is engineering, production or supporting exciting projects - you have the chance to contribute your expertise and make a difference. As part of the team, you contribute to the solution throughout the entire pharma value chain. Your benefits * You will work in a modern work environment with open culture towards improvements and new ideas * You are part of a global operating company with a wide customer basis and a growing business * You profit from international cooperation within group-expert network to implement corporate wide concepts * You will work in a team who is focusing on customer requirements * You will get an attractive compensation package including health, dental, vision insurance and retirement plan Can you find yourself in this profile? Then you are right at Körber. We are looking forward to getting to know you! Körber Xperience (koerber.com)! Equal employer opportunity We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via ****************. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone. Disclaimer: The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job advertisement does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee's at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site. #LI-NS1 Apply now and join our team! Ready for your next step? Click on 'Apply now' to get started right away! As long as the position is advertised, you can apply at any time. We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look! If you have any questions or technical problems, please send us an e-mail to ****************. Nichole Schally is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone. We are Körber - an international technology group with around 13,000 employees at over 100 locations worldwide and a common goal: we turn entrepreneurial thinking into customer success and shape technological change. In our Business Areas Pharma, Supply Chain, and Technologies, we deliver products, solutions and services that inspire and create added value for customers. We build ecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.
    $42k-81k yearly est. 39d ago
  • BH Therapist Team Lead

    State of North Dakota 4.2company rating

    Team manager job in Fargo, ND

    Southeast Human Behavioral Health Clinic - Fargo, ND - Behavioral Health Therapist Team Lead As a team member with the North Dakota Department of Health and Human Services, you will play a vital role in ensuring that our most vulnerable populations have access to high quality healthcare system - one where prevention is effective, treatment is successful, and recovery is achievable. This position will be a team lead position providing leadership, guidance, and clinical support to an Integrated Dual Disorder Treatment (IDDT) team to ensure fidelity to the IDDT model and evidence-based practices Your weekly responsibilities will include conducting team meetings, facilitating case reviews, and ensuring collaborative treatment focused on stage-based treatment approaches. You will conduct assessments, develop service plans, and oversee the care provided by team members, while monitoring progress and updating service recommendations needed. Additionally, you will deliver skills training, and provide individual, family and group therapy. Crisis intervention and risk assessments will be part of your role, conducted in office, community settings, and on-call situations. You will also offer education and consultation to families, community members, interns, and residents to support coordinated, high-quality care. You will be responsible for your team's performance and adherence to the practice model. You will be required to provide clinical and administrative supervision to your team. Success in this role requires a commitment to a rehabilitative, person-centered approach and comfort in delivering services within homes and communities. Since services are community-based, travel is a regular part of the job. To be considered for the position, candidates must possess: * A master's degree in social work, Counseling, or an approved field by the North Dakota Board of Counseling Examiners, along with ND licensure as an LCSW or LPCC * OR a master's degree in Marriage and Family Therapy with licensure as an LMFT by the ND Board of Marriage and Family Therapy. * OR a Doctorate in Psychology with ND licensure as a psychologist by the ND Board of Psychologist Examiners. Alternative Considerations: We may consider filling this position as a Human Relations Counselor or Behavioral Modification Specialist at a reduced rate. Candidates must have: * A master's degree in counseling with LAPC licensure and be within two years of LPCC licensure (licensure status and training hours must be submitted with the application). * OR a master's degree in social work with LMSW licensure. * Behavioral Modification Specialist must have a Master's degree in psychology, social work, counseling, education, child development and family science, human services, or communication disorders. * OR a bachelor's degree in one of the above fields and two years of related work experience, in the respective discipline. The work experience must be in a professional setting and supervised by a licensed practitioner in a related field. This position requires a valid driver's license and successful completion of the assigned defensive driving course during new-hire orientation. Location: This position provides essential client services face to face and therefore the person in this position needs to be able to travel to meet clients at their location. About HHS: ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of well-being: physical, economic, and behavior. Those services are to be delivered as close to home as possible with a focus on dignity and respect. The keys to delivery of those services are the 2800 committed, compassionate ND HHS team members and more than $6 billion in funding from nearly 200 different federal, state, and special sources. About Team ND "Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary. Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family. Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate. Application Procedures Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST). Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships. This employer participates in E-Verify. Please visit the following website for additional information: *************************************** A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview. For more information about the position or if you need an accommodation, please contact Mandy Hofland at **************** or at ************. Employing Unit: ND HHS - Southeast Behavorial Health Clinic TTY Number: ND Relay Service ************** (text); ************** (voice) If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact **************** or *************. Equal Employment Opportunity The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act. As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.
    $41k-75k yearly est. 19d ago
  • Team Leader

    General Accounts

    Team manager job in Fargo, ND

    Benefits: Employee discounts Flexible schedule Free uniforms Opportunity for advancement Training & development SCHLOTZSKYS DELI IN FARGO! ******************* Team Leader The Team Leader is responsible for keeping our restaurant exceptionally clean and well-run. He or she will assist in the day-to-day operations and in managing the staff. These duties will include executing company policies, procedures, and programs. They must have experience in business management and people motivation and must be an excellent communicator. As the Team Leader you will report directly to the General Manager. Some of your responsibilities may be to: Comply with food safety procedures Work with management team to meet sales goals Manage food and labor costs Execute company policies and procedures Monitor food inventory levels Manage and maintain safe working conditions Assist in managing crew member employees Interview and recommend crew members for hiring Provide proper training for crew members Maintain fast, accurate service and provide top-notch customer service to every guest that comes into our fast food restaurant The Team Leader will help to support the company by creating and maintaining an excellent work environment by providing leadership, direction, and development to team members Compensation: $16.00 per hour
    $16 hourly Auto-Apply 4d ago
  • Team Lead(07378) - 1530 1st ave N

    Domino's Franchise

    Team manager job in Moorhead, MN

    Team Lead Salary $15 - $16 an hour Our business is growing!! Domino's Pizza is looking for team leads! Earn $15-$16/hr while working with us as a Team Lead. Don't forget about those growth opportunities! Our team leads can become assistant or even general managers through training! We need teammates who are adaptable, self-motivated, and passionate about excellent customer service and superior products. Work a flexible schedule and find growth opportunities around every corner! The Super Star we're looking for will possess the following: At least 18 years of age A winning smile, great attitude and customer focused personality Excellent attendance & punctuality Basic math & money skills Ability to work in a fast-paced environment Ability to run a shift 3 times per week Are you ready to be part of the action and a key person in providing a delicious and delightful pizza experience in your community? As a large franchise, we have many opportunities and possibilities with stores of various sizes and locations. Our stores can provide a fast paced, fun, and exciting workplace. Domino's Pizza is the #1 pizza company in the world! With your help we can be number one in every neighborhood! REQUIREMENTS At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry! Qualifications Customer service: 2 years (Preferred) Restaurant: 1 year (Preferred) US work authorization (Preferred) Additional Information If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. Report job your information will be kept confidential according to EEO guidelines.
    $15-16 hourly 14d ago
  • Kitchen Team Leader

    Mitchells & Butlers

    Team manager job in Wolverton, MN

    No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Kitchen Team Leader at the Wolverton House, you will support the Head Chef in building a kitchen to be proud of. You will be the master of the menu with a passion for serving great food and training great people. Does this sound like you? Join us at Stonehouse Pizza & Carvery, we love our pizzas, we love our roasts, but mostly we love our people. If you fancy a pizza the action, we want to hear from you. WHAT'S IN IT FOR ME? * Flexible shifts to fit around you. * A massive 33% discount across all our brands. Whether its date night at Miller & Carter or a family roast at Toby Carvery, we've got you covered. * 20% discount off all of our brands for friends and family. * Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it. * Opportunities to grow with paid for qualifications. * Opportunity for progression; on average 200 Chefs are promoted to Head Chef every year. * Discounts on gym memberships. * Team Socials - work hard, play hard! On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. WHAT WILL I BE DOING? AS KITCHEN TEAM LEADER YOU'LL… * Train and inspire your Chefs and Kitchen Team to deliver food to be proud of. * Be driven to smash targets with your team. * Support with food ordering, food preparation and stock control. * Have mastered the art of working with a branded menu. * Oversee that your team conforms to health and hygiene regulations. Haven't got a CV to hand? Don't worry you don't need a CV to apply At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
    $42k-82k yearly est. 4d ago
  • Regional Team Lead (Full Time)

    Dakota Lions Sight & Health 3.7company rating

    Team manager job in Fargo, ND

    This position is responsible for all aspects of cornea and tissue recovery. This includes receiving an authorized, suitable donor referral, through shipping serology samples and tissue, to completion of paperwork in a timely, professional, and efficient manner. This person also ensures compliance with EBAA, FDA and DLSH Regulatory and Medical standards. This position will also oversee daily operations at the regional office and supervises the technicians on each case. The Team Lead works directly with and is supervised by the Tissue Recovery Manager to ensure EBAA, FDA, AATB and other medical standard requirements are followed. In addition to the hourly rate, the following also applies: On Call Pay: $2.00/hour Donation Case Pay: $175-$225 per donor case, depending on donation type DLSH offers the following benefits to our full time staff: Company paid single dental and vision coverage Medical benefits including HSA (at least 80% employer funded) Dependent Care flex plan Company paid Short Term Disability and Life Insurance Generous holiday and PTO package Requirements ESSENTIAL FUNCTIONS Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Regional Team Lead Perform and oversee corneal and tissue donation to include donor recovery, case coordination, shipping and transportation of blood, eye or tissue, and donor reconstruction in a timely and professional manner in accordance with EBAA, AATB, FDA and DLSH established standards. Completes all preliminary chart work on cornea donors and completes donor chart entries and corrections in a timely manner. Follows DLSH SOPs along with adhering to all EBAA, AATB, FDA, and OSHA regulations. May assist in the observation and training of recovery staff. Maintains documentation of cleaning, maintenance, and calibration of surgical equipment, storage equipment and equipment used in the recovery of eye and tissue intended for transplantation. Notifies the Quality department on deviations from established operating procedures or complaints received in regard to shipping/distribution. Rotates on call assignments, and will have the majority of call for the assigned office Travel is required for this role so applicants must have a valid driver license and be insurable on the auto insurance policy. Office Supervisor Oversee daily operations at the regional office site by maintaining compliance with regulatory and quality functions and consistently provides documentation on all technical and clinical training, continuing education and development activities. Maintains training logs of staff in assigned location. Provides outstanding customer services, collaboration, and communication skills as required by the position. Notifies DLSH immediately of any deviations from established protocol, complaints, or incidents that occur. Maintains strict confidentiality of all DLSH information. Travel throughout the designated region in the performance of the position, and travel outside of the designated region, as necessary, for training or reporting purposes as required. Other duties as assigned. EDUCATION & TRAINING REQUIREMENTS Note: Certificates, Licenses and Trainings must be completed at first available training if not already obtained High School diploma or equivalent required Must be at least 18 years of age Experience with eye or tissue banking, surgical assisting, instrument sterilization, quality systems or medical equipment maintenance preferred Hepatitis and Covid vaccinations are recommended WORK EXPERIENCE REQUIREMENTS Working knowledge FDA, AATB and EBAA Medical Standards. Excellent verbal and written communication skills; presents professional image in performing position functions. Strong attention to details. Able to work independently with minimal instruction or supervision. Demonstrated ability to organize multiple priorities, meet deadlines, and initiate action to correct problems encountered, goal-result oriented. High level of ethical practice and confidentiality, exemplifies company mission. ESSENTIAL FUNCTIONS - PHYSICAL & MENTAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. EXAMPLES BELOW Frequently required to sit; occasionally required to stand and walk. Occasionally required to lift and/or move up to 25 pounds. Moderate concentration/intensity, which includes prolonged mental effort with limited opportunity for breaks. Normal memory, taking into consideration the amount and type of information. Moderate level of complexity for decision making. Normal time pressure of decision making. COMPETENCIES - To perform this job successfully, the employee will demonstrate the following competencies to perform the essential functions of the position. Oral Communication: Speaks clearly and persuasively; listens and gets clarification when necessary; responds informatively to questions. Written Communication: Writes clearly and concisely; edits work; varies writing style to meet specific needs; presents data effectively; able to read and interpret written information. Motivation: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Problem Solving: Identifies and resolves problems in a timely manner as well as skillfully gathers and analyze information. Planning and Organization: Prioritizes and plans work activities; use time efficiently; and develop realistic action plans. Professionalism: Approaches others in tactful manner; maintains composure and reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments. Leadership: Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives recognition as appropriate. Project Management: Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities. Dakota Lions Sight & Health has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
    $42k-82k yearly est. 60d+ ago
  • Team Lead

    Planet Fitness-PF Baseline Fitness

    Team manager job in Fargo, ND

    Job DescriptionJob Title: Team Lead Reports to: Club Manager Status: Full Time/Supervisor/Non-Exempt Responsible for assisting in the oversight of gym operations to ensure positive member experience. Essential Duties and Responsibilities Assist in training and developing staff. Assist in member service oversight making sure all staff provide great customer experience. Very involved in front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls. Assist in member check-ins, sign-ups, cancellations, and updating member account information. Great/meet potential members and provide gym tour. Assist to facilitate member service issues and questions. Assist with team member management and provide backup support to Club Manager as needed. Ensuring adherence to all company policies and procedures. Help create and maintain a positive image for the club. Assist overseeing cleanliness and appearance of gym. Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions. Assist in ordering supplies, keeping inventory and tracking reports as needed. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising. Minimum Qualifications Honesty and good work ethic Strong customer service skills Strong communication, organizational and leadership skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
    $42k-81k yearly est. 22d ago
  • Team Lead, Quality Excellence

    Rxbenefits 4.5company rating

    Team manager job in Fargo, ND

    RxBenefits is hiring! We are adding resources to the Member Services team. The Quality Excellence Team Lead will lead a team of Quality Analysts focused on improving the quality of customer interactions while enhancing efficiency of our operations. The successful candidate will be responsible for developing a best-in-class quality program by establishing brand driven quality evaluation standards, implementing automated evaluation strategies, and improving performance through employee development and accountability. In addition, this position will deliver continuous improvement in the quality assurance program to meet evolving business needs. In addition, the Quality Excellence Team Lead will lead a team of Mentors who are responsible for various support functions including but limited to daily support, coaching, and development of Member Services Representatives, supporting New Hire Training and On the Job Training, member escalations and overrides and phone support during high call volumes. The Quality Excellence Team Lead will work closely with Leadership, Recruiting, Human Resources, and Learning and Development to identify, refine, incorporate, and evolve the definition of excellence across the representative life cycle including interviewing, onboarding and new hire training program, ongoing monitoring, support, and development of representatives through a well-defined, metric-driven quality program **Job Responsibilities Include:** General + Gather data, perform analysis and validation, draw conclusions to make decisions that advance and improve the representative life cycle program + Meet and exceed defined key performance indicators (KPIs) ensuring KPIs are indicators of success + Prepare reports and business reviews to illustrate overall program effectiveness and opportunities + Ensure processes and policies are followed by representatives in the course of service delivery; modify and enhance policies and tools to improve representative success + Monitor complaints to identify recurring issues; collaborate within and outside of the department to delegate and/or lead improvement efforts as appropriate + Ensure representative call handling and training resources are current, accurate, and user friendly + Identify knowledge gaps and work with management and training to resolve + Develop and perform ongoing engagement to keep staff motivated and optimize performance + Support Workforce Management (WFM) activities to ensure agent competency and training timelines align with the projected needs of the WFM team Quality + Own and enhance quality program, scorecards, curriculum design, and QA analytics + Oversee performance monitoring, measurement, and evaluation of all representatives to improve efficiency; ensure foresight to annual performance reviews + Strong conflict resolution and decision-making skills; able to navigate complex situations with fairness, professionalism, and sound judgment. + Develop procedures for team communication and tracking of coaching metrics + Provide training and support to Quality Analysts on systems, policies, procedures, and core processes + Partner with Training using results from monitoring and other quality programs to create or enhance training materials to address skillset and knowledge gaps + Coordinate and facilitate call calibration sessions to ensure accurate and consistent feedback to the overall department + Scale the quality program through increasing Quality Analysts productivity and automation and analytics capabilities Mentor Leadership + Oversees and directs the day-to-day activities of Mentors + Address and/or delegate more complex member inquiries, tier 2 escalations, and concerns + Oversee escalation process, timely resolution, and directing member outreach phone calls + Develop procedures, processes, reporting, and communications to ensure the Mentor program is consistently successful in supporting Member Services + Support agent acute performance-related development opportunities identified thru escalation line as well as internal and external customer feedback + Monitor the department feedback channels to ensure adequate coverage for timely response and resolution with a goal of working issues timely through to resolution and communication of the resolution _Required Skills/Experience Include:_ + Bachelor's degree Education or equivalent work experience. + 1-2 years of proven experience as call center supervisor or similar leadership position + Experience in a contact center environment in a Quality role + Experience gathering, conducting and evaluating data, identifying points of improvement, and developing clear and compelling solutions and strategies from the findings + Strong working knowledge of Five9 and Virtual Observer, preferred or other relevant contact center phone and QA systems + Exceptional verbal & written communication skills + Working knowledge of MS Office + Knowledge of performance evaluation procedures + Outstanding communication and negotiation abilities + A results-oriented approach + Excellent organizational and leadership skills + Ability to work in a fast-paced environment with targeted deadlines. + Strategic thinker and strong analytical skills + Proven track record of success in managing individual contributors + Superior written and verbal communication skills and presentation skills + Excellent leadership and developmental skills, virtual team experience + Demonstrated success managing new initiatives while meeting operating and fiduciary requirements + Excellent time management, planning, organizing, and prioritizing skills + Team-oriented, self-motivated, performance-oriented + Ability to foster trust and build strong business partnerships + Business acumen to support senior leaders + Must be non-biased and confidential in all work activities + Collaborative worker with experience coordinating with other departments such as client implementations, client services, and other operational units impacting resources. _Preferred Skills/Experience Include:_ + Proficiency in multiple languages _Based on relevant market data and other factors, the anticipated hiring range for this role is $56,800 - $71,000_ _annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals._ _We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization._ _RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:_ + _Remote first work environment_ + _Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members_ + _Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)_ + _Additional buy-up options for Short- and Long-Term Disability and Life Insurance_ + _401(k) with an employer match up to 3.5% available after 60 days_ + _Community Service Day to give back and support what you love in your community_ + _10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like_ + _Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work_ + _Tuition Reimbursement for accredited degree programs_ + _Paid New Parent Leave that can be used for adoption or birth_ + _Pet insurance to protect your furbabies_ + _A robust mental health benefit and EAP service through Spring Health to support you when you need it most_ RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
    $56.8k-71k yearly 8d ago
  • Team Lead(01853) - 102 4th St S

    Domino's Franchise

    Team manager job in Wahpeton, ND

    Team Lead Salary $13 - $14 an hour Our business is growing!! Domino's Pizza is looking for team leads! Earn $12-$13/hr while working with us as a Team Lead. Don't forget about those growth opportunities! Our team leads can become assistant or even general managers through training! We need teammates who are adaptable, self-motivated, and passionate about excellent customer service and superior products. Work a flexible schedule and find growth opportunities around every corner! The Super Star we're looking for will possess the following: At least 18 years of age A winning smile, great attitude and customer focused personality Excellent attendance & punctuality Basic math & money skills Ability to work in a fast-paced environment Ability to run a shift 3 times per week Are you ready to be part of the action and a key person in providing a delicious and delightful pizza experience in your community? As a large franchise, we have many opportunities and possibilities with stores of various sizes and locations. Our stores can provide a fast paced, fun, and exciting workplace. Domino's Pizza is the #1 pizza company in the world! With your help we can be number one in every neighborhood! REQUIREMENTS At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry! Qualifications Customer service: 2 years (Preferred) Restaurant: 1 year (Preferred) US work authorization (Preferred) Additional Information If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. Report job your information will be kept confidential according to EEO guidelines.
    $13-14 hourly 7d ago
  • Team Lead (Full-time)

    Planet Fitness-PF Baseline Fitness

    Team manager job in Fargo, ND

    Benefits: Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Training & development Vision insurance Wellness resources BASELINE FITNESS Job Description Job Title: Team Lead Reports to: Club Manager Status: Full Time / Non-Exempt Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club. Essential Duties and Responsibilities Assist in member service oversight making sure all staff are always providing great customer experience. Very involved in all front desk related tasks Greet/meet potential members and provide gym tour Assist to facilitate member service issues and questions. Provide backup support to Club Manager as needed. Assist overseeing cleanliness and appearance of gym Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions. Assist in ordering supplies, keeping inventory and tracking reports as needed. Essential Behavior Requirements Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Minimum Qualifications Strong customer service skills Strong communication, organizational and leadership skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift up to 50 lbs less than 30% of the time Other Employee Recognition Program Advancement Opportunities: The Team Lead position is a developmental position in our manager pipeline. It is the first step along our progressive, Purple Path, to becoming a Club Manager. Team Leads learn the Planet Fitness culture and experience, while simultaneously building their leadership and development skills. Team Leads who successfully complete the Team Lead program, would then move onto Manager in Training and if successful, a Club Manager position. Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
    $42k-81k yearly est. 20d ago
  • Team Lead(01853) - 102 4th St S

    Domino's Franchise

    Team manager job in Wahpeton, ND

    Team Lead Salary $13 - $14 an hour Our business is growing!! Domino's Pizza is looking for team leads! Earn $12-$13/hr while working with us as a Team Lead. Don't forget about those growth opportunities! Our team leads can become assistant or even general managers through training! We need teammates who are adaptable, self-motivated, and passionate about excellent customer service and superior products. Work a flexible schedule and find growth opportunities around every corner! The Super Star we're looking for will possess the following: At least 18 years of age A winning smile, great attitude and customer focused personality Excellent attendance & punctuality Basic math & money skills Ability to work in a fast-paced environment Ability to run a shift 3 times per week Are you ready to be part of the action and a key person in providing a delicious and delightful pizza experience in your community? As a large franchise, we have many opportunities and possibilities with stores of various sizes and locations. Our stores can provide a fast paced, fun, and exciting workplace. Domino's Pizza is the #1 pizza company in the world! With your help we can be number one in every neighborhood! REQUIREMENTS At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry! Qualifications Customer service: 2 years (Preferred) Restaurant: 1 year (Preferred) US work authorization (Preferred) Additional Information If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. Report job your information will be kept confidential according to EEO guidelines.
    $13-14 hourly 7d ago

Learn more about team manager jobs

How much does a team manager earn in Fargo, ND?

The average team manager in Fargo, ND earns between $34,000 and $121,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average team manager salary in Fargo, ND

$65,000

What are the biggest employers of Team Managers in Fargo, ND?

The biggest employers of Team Managers in Fargo, ND are:
  1. Panera Bread
Job type you want
Full Time
Part Time
Internship
Temporary