Team Manager Jobs in Helena, MT

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities. **The Main Responsibilities** - Provide top level escalation support for Leadership. - Support management team members when needed. - Anticipate and proactively address opportunities or potential problems. - Act as single point of contact for advanced level implementation lifecycle management on a group of assigned customer accounts. - Act as s SME for key products and implementation processes. - Act as a support resource for implementation of advanced solution-based product and services. - Produce best practice documentation to facilitate effective and efficient WIP management. - Collaborate across organizational boundaries to identify and correct process gaps. - Partner closely with sales and service delivery eco-systems to understand and implement sold solutions. - Provide critical date management and escalation support to meet committed delivery objectives. - Validate order details for sold services. - Follow established protocol for submitting orders to Order entry and provisioning. - Provide timely response to customer and service delivery inquiries. - Pro-actively manages the customer's service needs to ensure the highest levels of customer satisfaction and that their expectations are met. - Ability to stay focused in high paced stressful working environment. - Meet learning, development, and personal growth objectives to provide a superior customer experience. - Ability to maintain a positive outlook and lead teams through change. - Ability to perform as a leader. - Applies expertise and judgement to reach good decisions. - Approaches work with a continuous improvement mindset. - Ability to learn and adhere to customer care policies, processes, and principles. - Ability to maintain an advanced level understanding of products and services. - Have a working knowledge of the implementation workflow. - Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle. **What We Look For in a Candidate** - Provide top level escalation support for Leadership. - Support management team members when needed. - Anticipate and proactively address opportunities or potential problems. - Act as single point of contact for advanced level implementation lifecycle management on a group of assigned customer accounts. - Act as s SME for key products and implementation processes. - Act as a support resource for implementation of advanced solution-based product and services. - Produce best practice documentation to facilitate effective and efficient WIP management. - Collaborate across organizational boundaries to identify and correct process gaps. - Partner closely with sales and service delivery eco-systems to understand and implement sold solutions. - Provide critical date management and escalation support to meet committed delivery objectives. - Validate order details for sold services. - Follow established protocol for submitting orders to Order entry and provisioning. - Provide timely response to customer and service delivery inquiries. - Pro-actively manages the customer's service needs to ensure the highest levels of customer satisfaction and that their expectations are met. - Ability to stay focused in high paced stressful working environment. - Meet learning, development, and personal growth objectives to provide a superior customer experience. - Ability to maintain a positive outlook and lead teams through change. - Ability to perform as a leader. - Applies expertise and judgement to reach good decisions. - Approaches work with a continuous improvement mindset. - Ability to learn and adhere to customer care policies, processes, and principles. - Ability to maintain an advanced level understanding of products and services. - Have a working knowledge of the implementation workflow. - Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $72,300 - $96,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $75,994 - $101,325 in these states: CO HI MI MN NC NH NV OR RI $79,613 - $106,150 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (*************************************************** Bonus Structure **What to Expect Next** Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 335934 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 01/14/2025

**What the Operations Supervisor, Access & Patient Support contributes to Cardinal Health** The Operations Supervisor is responsible day to day front line team operations within the Access & Patient Support department. Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. **What is expected of you and others at this level** + Coordinates and supervises the daily activities of operations, or business support staff + Administers and executes policies and procedures + Ensures employees operate within guidelines + Decisions have a direct impact on work unit operations and customers + Frequently interacts with subordinates, customers and peer groups at various management levels + Interactions normally involve information exchange and basic problem resolution + Effective communication and collaboration with client + Learn all areas of the program and shares subject matter expertise + Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments + In-depth knowledge in technical or specialty area + Applies advanced skills to resolve complex problems independently + May modify process to resolve situations **Responsibilities in this role** + Supervises Access Patient Support staff that are performing customer services and enrollment activities as well as reimbursement staff performing benefit investigations for pharmacy and medical benefit coverage + Overseeing the staffing schedule to meet the requirements as outlined by client contracts and company policy and procedures to include standard operating policies and work instructions. + Directly supervises employees in the Access Patient Support Center in accordance with the organization's policies and applicable laws + Responsibilities include training employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems, and attend client meetings as necessary + Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors + Applies expertise to solve standard and non-standard problems within own area + Makes decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team; coaches/supports subordinates in their decision-making efforts + Provides direction in discussing and creating development plans + Provides input into succession planning process for own work area + Aligns individual goals for self and others with work area/functional goals + Builds confidence and respect of others through a positive and energizing style + Assists work team in the achievement of goals/ commitments; achieves own goals/commitments regardless of obstacles + Works within budgetary/ financial objectives set by manager, applying knowledge of profit drivers to work processes within own area + Identifies specific opportunities for long-term change within own work team or product/service + Builds customer relationships, interprets customer needs and assesses their business requirements + Leverages customer knowledge to develop alternative solutions and shares key learnings with others + Resolves day-to-day or routine problems using defined processes + Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellence + Actively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success + Effectively listens to and explains difficult issues to reach shared understanding and build alignment + Passionate about developing oneself and others + Effective communication skills + Adaptable and flexible + Self-Motivated and dependable + Critical and creative thinking + Organized, Punctual, and efficient **Qualifications** + Bachelor's degree or equivalent work experience preferred + 3-5 years experience in the Healthcare field preferred + Strong leadership skills + Ability to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation + Advanced knowledge of healthcare reimbursement preferred + Experience with Microsoft Office products including Word, PowerPoint, Teams, Outlook, and Excel + Excellent observation skills to easily identify trends and problems while providing solutions + Superior written & verbal communication skills + Required to effectively present information in a one-on-one and small group situations to customers, clients, and other employees + Ability to effectively mediate situations in which parties are in disagreement and facilitate a positive outcome. Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties + Thrive in a competitive and dynamic team environment + Experience in phone based customer service preferred **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required. + This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT. **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated salary range:** $65,500 - $93,550 **Bonus eligible:** **No** **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/06/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Do you believe data tells the real story? We do! Redefining mobility requires quality data, metrics and analytics, as well as insightful interpreters and analysts. That's where **Global Data Insight & Analytics** makes an impact. We advise leadership on business conditions, customer needs and the competitive landscape. With our support, key decision makers can act in meaningful, positive ways. Join us and use your data expertise and analytical skills to drive evidence-based, timely decision making. **In this position...** The California Reacquired Vehicles (RAV) Escalation Manager is the Ford lead for our California buyback review/approval operations for Ford and Lincoln customers/California Operations/and CRC buyback review/approval Operations. The California RAV Escalation Manager is also the primary lead for supporting Ford's Office of the General Counsel (OGC) with California lawsuits by representing Ford at mediations, depositions, mandatory settlement conferences, trials, and state arbitrations. **What you'll do...** + Act as Ford's corporate representative in consumer "lemon law" litigation in California + Be knowledgeable regarding the Ford Customer Relationship Center policies and procedures and provide testimony at depositions and trial as needed + Provide support to the Company's Good Faith Review process for California customers to ensure customer service and to reestablish a positive relationship with customers dissatisfied with their ownership experience. + Work closely with the Ford Regional Escalation Specialist to provide oversight and direction to the California Lemon Law team (Michigan) to evaluate all California vehicle buyback requests + Provide training and direction to a team of Consumer Claims Analysts located in California + Ensure that all training guides / educational material are up to date, reflecting the most current changes to program processes and guidelines + 20% Travel required to attend depositions / trials and participate in team training sessions + Work cross functionally with National Reacquired Vehicle Operations teams for seamless execution of RAV policies / initiatives + Drive RAV process improvements by highlighting areas of inefficiency and working with key stakeholders to make appropriate changes **You'll have...** + A bachelor's degree in business discipline is required + 3 + years' experience in Field Sales/Service background with knowledge of dealership sales/fixed operations + Experience in the Automotive Industry + Customer focused with a passion to improve the customer experience + Self-starter with a proven ability to drive for results without close supervision + Experience managing suppliers of purchased services + Supervisory experience of Ford and Agency personnel desired + Call Center / Customer Affairs experience is valued + Passion for delivering great consumer experiences and empathizing with our customers + A knack for thinking outside the box and having the ability to see the big picture + Fundamental understanding of data + A drive to learn something new every day and curiosity for consumer trends + Creative thinker, problem solver, and resilient. + Ability to influence peers and stakeholders to gain alignment toward vision/goals + Prior project experience requiring collaboration across teams/organizations/vendors + Self-starter; ability to work independently with minimal supervision in a fast-paced environment + Strong drive for results, commitment to quality, and attention to detail + Collaboration: + Believe in skilled and motivated people working together + Build positive relationships; be a team player; develop ourselves and others + Partner / People Leader Management + Interact extensively with and influence business leaders, partners, and vendors Strong supplier management skills and practical negotiation skills As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: - Immediate medical, dental, and prescription drug coverage - Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more - Vehicle discount program for employees and family members, and management leases - Tuition assistance - Established and active employee resource groups - Paid time off for individual and team community service - A generous schedule of paid holidays, including the week between Christmas and New Year's Day - Paid time off and the option to purchase additional vacation time. For a detailed look at our benefits, click here: This position is a leadership level 6. For more information on salary and benefits, click here: ********************************* (****************************************************************************************************************************************************************************** Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. **Requisition ID** : 38476

Medical Office Call Center needs 1 year medical insurance or medical office experience. Medical Office Call Center requires; Computer system experience with data entry and database documentation knowledge. Call center or professional office experience. Positive and energetic attitude. Ability to communicate clearly and confidently. Ability to multi-task and manage time effectively. Attention to detail, grammar, and spelling accuracy. Medical Office Call Center duties: Responds to Montana member inquiries in a call center environment using standard scripts and procedures. Gathers information, assesses caller needs, research and resolves inquiries and documents calls. Provides clear and concise information regarding member eligibility status, passport provider change and member benefits. Follows documented policies and procedures including call handling and escalations. Overall acts as an advocate for the Medicaid members to ensure their needs are met.

Vacancy Posting PureView Health Center has a career opportunity for a Dental Support Services Supervisor. This opportunity, located in Helena, Montana is within the Dental department and reports to the Dental Director. Make an Impact on Our Community PureView is dedicated to providing the communities we serve with quality, patient-centered, accessible healthcare with comfort. We strive in each encounter to be the leading provider of the highest quality healthcare for our community regardless of a person's circumstance. At PureView, we value treating our patients, their families and our colleagues with compassion, kindness, and respect. We customize our care according to the patient needs and values. And we believe in employing talented, skilled, caring, and responsible people. To us, treating each patient with dignity and as an individual is essential. The Opportunity Responsibilities of this career opportunity includes day to day leadership of dental services at a community health center. Working in partnership with the Dental Director to maintain high quality, effective and efficient dental services and proficient and engaged staff. Helping provide dental services to patients and helping direct the daily operation of the Dental clinic. The Right Person in the Right Position The right person for this career opportunity has the following required knowledge, skills, and experience typically required of this opportunity which are acquired through a combination of education and experience. This career opportunity requires: At least 3 years of experience as a Dental Assistant in a dental office. Certification in Dental Radiography required. At least 1 year of supervisory experience. Certified Dental Assistant preferred. An Associate degree in a closely related field preferred. Alternative qualifications may be considered on a case-by-case basis. Position closes Sunday, October 27, 2024.

Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different. Posting Notes: TJ Maxx Store 1341 || 2005 Cromell Dixon Lane || Helena || MT || 59602 Opportunity: Contribute To The Growth Of Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. * Creates a positive internal and external customer experience * Promotes a culture of honesty and integrity; maintains confidentiality * Takes an active role in training and mentoring Associates on front end principles * Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs * Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience * Ensures Associates execute tasks and activities according to store plan; prioritizes as needed * Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates * Provides and accepts recognition and constructive feedback * Partners with Management on Associate training needs to increase effectiveness * Ensures adherence to all labor laws, policies, and procedures * Promotes credit and loyalty programs * Supports and participates in store shrink reduction goals and programs * Promotes safety awareness and maintains a safe environment * Other duties as assigned Who We Are Looking For: You! * Available to work flexible schedule, including nights and weekends * Strong understanding of merchandising techniques * Capable of multi-tasking * Strong communication and organizational skills with attention to detail * Able to respond appropriately to changes in direction or unexpected situations * Team player, working effectively with peers and supervisors * Able to train others * 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. Applicants with arrest or conviction records will be considered for employment. At TJ Maxx there's so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense. Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: TJ Maxx Store 1341 || 2005 Cromell Dixon Lane || Helena || MT || 59602

**Construction Support Manager - Proposals - Substation** Company: Black & Veatch Family of Companies **Together, we own our company, our future, and our shared success.** As an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference. **Company :** Black & Veatch Corporation **Req Id :** 106550 **Opportunity Type :** Staff **Relocation eligible :** No **Full time/Part time :** Full-Time **Project Only Hire :** No **Visa Sponsorship Available:** No **Job Summary** Responsible for coordination of the construction on the project including bids and proposals. Coordinates compliance with the schedule, safety, cost, and quality decisions in conjunction with the Project Field Manager. \#LI-KC1 #substation #construction #proposals #bids By joining our BV Construction group, you will have the ability to develop and enhance your skills in an on-site, hands-on environment. We are committed to providing our construction professionals with expert training, career development, and career advancement to allow for continuous professional development. Our management is committed to the latest advances in technology, above class support and sustainability to bring our clients the best service in safety, quality, and final product. Functions in our group include safety, project field management, construction management, quality control, start up and decommissioning and field engineering. **Key Responsibilities** Help lead bids and proposals for substation construction and provide pre-construction support upon award. Works with our EH&S group to develop and maintain safety program associated with Substation Construction activities. Assists our construction staff with Craft Training and Certification program for craft employees. Assist in development of Construction procedures and quality programs associated with the Construction of substation work. Identifies and supports the sourcing of tooling and equipment necessary for the installation of substation. Identifies and supports the recruiting of craft and leadership associated with the project work. Supports substation project proposals including development of staffing, equipment, and other direct and indirect quantities and costs to support estimate development. Assists and participates in design constructability reviews. Supports subcontract developments for projects as needed. Active involvement in project risk reviews including identifying and developing mitigation plans associated with Substation Construction. Assists site team in resolving problems and reports on issues related to drawings and information, schedule, quality, quantity tracking, cost reporting, and safety. Monitors discipline construction productivity, progress, and cost, and reports to Operations Manager, Construction Manager and Project Controls Manager. Takes necessary actions to maintain targets. Develops corrective plan to ensure progress and productivity targets are met. Assists team with the required equipment, material, manpower and resources needed to support the Project Schedule. Supports the team in reviewing our as sold construction budget, preparing the project execution plan, Job Hazard Analysis, and overall project setup. Adheres to safety and quality standards as applicable to duties and accountabilities. Supports continuous improvement efforts and the change management effects associated with the implementation of improvements. **Preferred Qualifications** + High School Diploma or equivalent preferred; 4 year degree preferred + Typically 3+ years construction or construction management and/or design experience in similar facility construction + Bids and proposal experience is preferred. + Substation construction experience is preferred. + Preferred Skills: Knowledge of cost control, scheduling, engineering drawings and other documents. Ability to do material takeoffs, field estimates. Communication skills. Organizational skills. Safety regulations. Dealing with ambiguity. Problem Solving. Supervisory skills. Contract administration. Ability to understand craft activities / dynamics. Advanced Excel Skills **Minimum Qualifications** Bachelor's degree in construction or heavy industrial experience preferred, or relevant experience. 3+ years of construction management experience. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. **Work Environment/Physical Demands** Physical Demands: - Lift and carry heavy items weighing up to 50 pounds. - Stand, Kneel, Bend, Stoop, Move, and Walk long distances in and around confined, cluttered places, and uneven areas. - See and hear naturally or with correction. - Full range of motion and flexibility consistent with requirements of the job duties. - Requires using hands to handle, control, or feel objects, tools or controls according to a set procedure. - Requires repetitive movement. - May require work above 5 feet in height. - Climb and maintain balance on steel framework, stairs, ladders and scaffolds. - Work up to a 12 hour shift doing hard physical labor in varying temperature extremes and other outside conditions. Work Environment: - Typical construction site environment: - Requires working in cramped work spaces and getting into awkward positions. - Requires working in very hot (above 90 F degrees) or very cold (below 32F degrees) temperatures and exposure to inclement weather such as dust, wind, snow, rain, etc. - Requires working in extremely bright or low lighting conditions - Includes exposure to sounds and noise levels that are distracting or uncomfortable. - Work around hazardous equipment. - Typical office environment. - This position is considered a safety sensitive position. **Salary Plan** CNS: Construction Services **Job Grade** 008 Black & Veatch endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at *************** or via our. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned. Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy. Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program. To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time. A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program. We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership. By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients. BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law. For our EEO Policy Statement, please click. If you'd like more information on your EEO rights under the law, please clickand. **Notice to External Search Firms** : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs. **Job Segment:** Construction, Field Engineer, Engineer, Engineering

The USTT Digital and Analytics team implements core, firmwide Talent applications leveraged to support key Talent strategies and processes. As Talent identifies opportunities to transform the way we deliver services, technology solutions will need to be implemented or updated to provide an enhanced experience to our professionals and to drive operational efficiency and effectiveness improvements across Talent. We're looking for a seasoned ServiceNow HRSD Solution Lead Specialist to support the Digital & Analytics team with the management of ServiceNow HRSD processes. This individual will need to demonstrate strong technology operations management, solution design, product backlog management, and leadership skills to coordinate across multiple groups including Talent Stakeholders, Consulting, and Technology, to govern and deliver system enhancements, releases, and upcoming projects. Recruiting for this role ends on December 6th, 2024. Work you'll do: As a Solution Lead for our ServiceNow HRSD team, you will use your knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize our clients HR operations and help them drive business results. In this role you will be responsible for: + Supporting ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities + Providing hands-on Project Management to ensure deadlines are met and key deliverables are always accurate + Working with both functional and technical teams through requirements gathering and sprint design sessions for the ServiceNow HRSD applications + Coordinate across Talent, Technology, and Consulting teams to ensure project deliverables are on track and escalate issues as appropriate to be able to mitigate any risk + Recommend optimizations and improvements to existing solutions based on feedback from Talent stakeholders + Systematically tracking, documenting and communicating business requirements to the ServiceNow development team + Managing design of enhancements including establishing key milestones, finalizing scope and high-level architecture + Supporting the iterative configuration of ServiceNow HRSD, engage stakeholders to conduct reviews through joint design sessions + Perform other role-related duties as assigned Qualifications: Required + Bachelor's Degree + Minimum of 6 years of experience in hands on ServiceNow functional experience, of which, a minimum of 2 years focused on the delivery and implementation of at least one ServiceNow HRSD core module and ongoing maintenance of the application + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. + Ability to travel 0-5%, on average, based on the work you do and the clients and industries/sectors you serve Preferred + Experience designing and/or implementing ServiceNow products/tools + Experience working with multiple stakeholder groups + Operational experience with the ServiceNow Platform + Knowledge of HR functions, processes, and best practices + Experience in Project Management Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,600 - $163,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. EA_ExpHire; EA_TALENT_ExpHire All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

+ The Ophthalmology Regional Medical Scientific Senior Director Team Lead, (RMSD TL aka MSL Team Lead), is a credentialed (i.e., MD, PhD, PharmD, DNP, or DO,) therapeutic and disease expert whose primary role is the leadership, management, and accountability of a field-based team of RMSDs and their deliverables. + The RMSD TL ensures team members adhere to Company policies and standard operating procedures (SOPs,) execute on field medical plans, and engage in company research initiatives. The role may have additional responsibilities for executing on US Medical Affairs (USMA) and/or Global Medical & Scientific Affairs (GMSA) objectives or other corporate initiatives. **Responsibilities and Primary Activities** **Leadership and Management** + Manages, recruits, and on-boards a team of field-based medical affairs professionals + Assesses RMSD performance to objectives and competencies through routine field observation/coaching visits, internal and external stakeholder feedback, and field/customer metric analysis + Assists with personal development plans and monitors goals for each RMSD + Communicates assigned disease state field execution plans to the team and monitors performance to plan, aligned to: Scientific Exchange, Insights, Scientific Congresses, and Research + Keeps current with resources and uses those resources to enhance the development of the team and its members + Provides input on internal resource development + Ensures that all team members comply with the intent and application of company ethics and compliance with respect to guidelines and policies, including driver safety in the field environment **Planning and Project Management** + In alignment with Executive Director, Field Medical Affairs, provides project management to ensure development and execution of the assigned disease support plans + As needed, provides input and/or project management with USMA and/or GMSA organizations **Budget Management** + Reviews and approves expense reports + Acts as a financial steward of Our Company resources with respect to individual and employee actions **Inclusive Mindset and Behavior** + Demonstrates eagerness to contribute to an environment of belonging, inclusion, equity, and empowerment + Leads by example and serves as a role model for creating, leading, and retaining a diverse and inclusive workforce **Required** **Qualifications** **, Skills, & Experience** **Minimum** + MD, PhD, PharmD, DNP, or DO with demonstrated ability to effectively lead and coach scientific/medical colleagues at all skill and knowledge levels + 3+ years of experience in a field-based medical role with proven competency in customer engagement and education + Excellent interpersonal communication and presentation skills, strong personal integrity, teamwork abilities (including the ability to lead a therapeutic team across a geographical area), business acumen, and focus on scientific education and dialogue + A thorough understanding of FDA, OIG, HIPAA, and other ethical guidelines, laws, and regulations relevant to the pharmaceutical industry and its customers to ensure compliance with all external and internal guidelines and standard operating procedures + Ability to organize, prioritize, and work effectively in a constantly changing environment and to motivate a team to do the same + Desire to develop and manage a team in an environment of belonging, engagement, equity, and empowerment by: + Working to transform the environment, culture, and business landscape + Leveraging diversity and inclusion to ensure business value, per global diversity and inclusion strategy + Ensuring accountability to drive an inclusive culture + Strengthening the foundational elements of diversity **Preferred** + Relevant clinical, research, or academic therapeutic area knowledge in Ophthalmology, specifically diabetic macular edema, including a knowledge of the Scientific Leader landscape, payor landscape, and relevant guidelines organizations + Previous experience managing professional employees, especially field-based medical personnel + Strong working knowledge of the Microsoft Office Suite (Word, PowerPoint, Excel, Access), and ability to interface effectively with a variety of technical platforms for the collection, review, and dissemination of medical information + Scientific/medical research experience, including demonstrated record of scientific/medical publication \#eligiblefor ERP Current Employees apply HERE (***************************************************** Current Contingent Workers apply HERE (***************************************************** **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process. We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (****************************************************************************************** EEOC GINA Supplement Pay Transparency Nondiscrimination (*********************************************************************************************** We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (********************************************** **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education. Expected US salary range: $200,200.00 - $315,100.00 Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here (********************************* . **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 50% **Flexible Work Arrangements:** Remote **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** n/a **Job Posting End Date:** 02/3/2025 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R327841

**Alternate Locations:** Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Omaha, NE (Nebraska); Phoenix, AZ (Arizona); Work from Home **Work Arrangement:** Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration. **Relocation assistance:** is not available for this opportunity. **Requisition #:** 74079 **The Role at a Glance** We are excited to bring on a highly motivated Lead Supplemental Health Claims Associate to our Lincoln team! As a Lead Supplemental Health Claims Associate, you will provide coaching, mentorship, and direction to our team of claims specialists. You may also deliver training to new team members. You will be responsible for the fair, ethical, accurate and timely management & payment of Accident, Critical Illness and Hospital Indemnity claims but may have a reduced caseload. You will also be responsible for delivering best-in-class service to our customers, claimants, and beneficiaries. You will be providing leadership to continually improve our capabilities and results. This will be accomplished by supporting various initiatives that enhance our productivity and drive value for our clients. Lastly, you'll be accountable for supporting the management team by acting as a back-up, handling escalated claims, addressing various reports, providing valuable feedback, and supporting key strategic messages to our team. **What you'll be doing** Training, coaching, and mentoring new and existing team members. - Providing subject matter expertise to team members and internal/external stakeholders - Supporting managers by acting as a back-up, handling escalated matters, addressing reports, providing feedback, and supporting key strategic messages to our team. - Monitoring and assessing claim trends. - Adjudicating Accident, Critical Illness and Hospital Indemnity claims in a fair, ethical, accurate and timely manner. - Delivering exceptional service to our claimants, customers, and beneficiaries. - Meeting all established performance metrics - Meeting all established quality assurance benchmarks. - Ensuring claims processing is consistent with applicable policies, procedures, and department guidelines. - Developing and maintaining close customer ties, articulating customer needs, keeping priorities in focus with the desires and expectations of the customer. - Collaborating with internal and/or external stakeholders to ensure effective service delivery of claims (including client-facing support). **What we're looking for** What we're looking for Must-haves: - 3+ Years of experience in Claims showcasing an increase in work responsibilities (Required). - Coaching and/or mentoring experience (Strongly preferred) - 4 Year/Bachelor's degree (Strongly preferred) **Application Deadline** Applications for this position will be accepted through Friday, January 24th, 2025, subject to earlier closure due to applicant volume. **What's it like to work here?** At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. **What's in it for you:** + Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute. + Leadership development and virtual training opportunities + PTO/parental leave + Competitive 401K and employee benefits (*************************************************************************** + Free financial counseling, health coaching and employee assistance program + Tuition assistance program + A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations + Effective productivity/technology tools and training The pay range for this position is $42,800 - $77,700 with **anticipated pay for new hires between the minimum and midpoint of the range** and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package. **About The Company** Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses - annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com. Lincoln is committed to creating a diverse and inclusive (https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience\_page\_id=***********86) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook (********************************************** , X (******************************************* , LinkedIn (***************************************** Info=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah) , and Instagram (******************************************* . For the latest company news, visit our newsroom (********************************************************* . **Be Aware of Fraudulent Recruiting Activities** If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at ******************** if you encounter a recruiter or see a job opportunity that seems suspicious. **Additional Information** This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees. Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling ************. This Employer Participates in E-Verify. See the E-Verify (************************* notices. Este Empleador Participa en E-Verify. Ver el E-Verify (**************************** avisos. Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

Safety and Operations Manager JobID: 2929 Independent/Safety and Security Program Manager Additional Information: Show/Hide

Why should you keep reading and consider working here? We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration (DOA). Our foundation of success is having effective working relationships, built on mutual trust and respect. We will challenge you to be the best you can be and will work hard to provide a work environment that allows you to succeed. What is this career opportunity? General Services Division is a dynamic agency comprised of Capitol Facilities Maintenance, Real Property & Leasing, Surplus Property & Recycling, and State Print & Mail. State Print & Mail (SPM) is seeking an Operations Manager who will foster communication between managers, and champion a team approach that supports a positive work culture and operational efficiency of core business functions. This role reports to the SPM Bureau Chief, and directly supervises four managers described below. 1) Preflight, Procurement & Customer Service section - comprised of the manager, two customer service reps, one procurement officer, three design specialists, and two bindery technicians. This team's mission involves end-to-end quality control, preparing files for production and setting a standard for customer service. 2) Print Production section - comprised of the manager and 8 print production technicians. This team focuses on executing quality print production in a timely manner and meeting daily deadlines. 3) Mail Courier section - comprised of the manager, four mail couriers and one post office clerk. This team provides secure delivery and process of all state mail produced internally and retrieved externally via our messenger service. 4) Document Services section - comprised of the manager, and two imaging technicians. This team provides document scanning and agency fulfilment needs. Additional responsibilities will include the following: • Study, document and recommend production process improvements that optimize productivity, cost-efficiency, and job scheduling • Document and maintain equipment requirements, coordinate the installation of new equipment, etc. • Apply methods of continuous improvement and operational excellence to synchronize each shop section • Oversee the State's Managed Print Program • Understanding of State printing policies and statutes This position is open till filled with a first review date of January 14, 2024. The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application. State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant. What are we looking for? Education and Experience\: • A bachelor's degree in Business or related field; AND • 5 years relevant print production experience; AND • 2 years of supervisory and leadership experience. OR • Alternate combinations of education and experience will be considered on a case-by-case basis. Competencies\: Knowledge of: • Print & Mail operations and production management • Business and management principles directly involved with strategic planning, leadership & personnel mentorship • Procurement processes and procedures Ability to: • Deliver and promote outstanding customer service • Provide leadership, vision, encouragement, and expectations for staff • Become fluent in business MIS (Avanti Slingshot) • Prioritize staff workload and juggle multiple projects and deadlines • Communicate, develop, and maintain positive working relationships • Work well under pressure • Communicate effectively orally and in writing • Strong analytical and problem-solving abilities • Build consensus among a group of varying stakeholders • Apply strategic and tactical business acumen to find solutions • Formulate and direct the development of objectives, budgets, and staff activities Does this sound like you? Please tell us how and why by submitting your resume, cover letter, and three professional business references. In your cover letter, please tell us about your leadership experience and why you want to join our team and be at the center of print and mail operations in state government. (Please Note\: You do not need to complete the “work experience” or the “education & certifications” portion of the application process in our recruiting system. You only need to upload the requested documentation.) What can you expect from us in return for your work with our agency?  Look hereto see the additional benefits! They include: o Work/life Balance o Health Coverage o Retirement plans o Paid Vacation and Sick Leave and Holidays o And more…  Public Service Loan Forgiveness (PSLF) - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Look hereto learn more and see if you may qualify! Other important information to be aware of. • This position requires the successful completion of a criminal background check. • Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.

**552361BR** **Title:** Associate Team Leader **Our Company** **:** At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block! At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. **A Typical Day...** Joining us as an **Associate Team Leader** , you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. **Job ID:** 552361BR **City:** Helena **State:** Montana **It would be even better if you also had...** **:** + Experience supervising or managing people + History of delivering outstanding customer experiences **Why Work for Us** At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. + **Employee Assistance Program** with Health Advocate. + **Wellbeing program** , BetterYou, to help you build healthy habits. + **Neurodiversity and caregiver support** available to you and your family. + **Various discounts** on everyday items and services. + **Benefits with additional eligibility requirements** : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. + Click here to check out all available benefits (****************************** . **The Community You Will Join:** At H&R Block we remain committed to building a Connected Culture - one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. **If you're looking to make an impact, H&R Block is the place for you.** **What you'll bring to the team...** **:** + Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block + Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary + Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary + Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience + Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals + Lead daily huddles and communicate essential information to office associates **Your Expertise** + Prior experience working in customer service or similar role + Strong organizational skills and ability to plan and manage day-to-day office operations + Customer-centric mindset and strong communication skills + Computer proficient with the ability to use MS Office + Demonstrated ability to work independently with minimal supervision + Positive attitude + Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs + High school diploma / equivalent or higher **Posting Title:** Associate Team Leader **Sponsored Job:** \#27058

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The Customer Care Manager IV is the single point of contact for assigned customer accounts which typically have a large revenue scope, complex product needs, and/or require significant project management due to the size of the organization. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities. **The Main Responsibilities** + Manage interactions from the customer order through billing to ensure highest levels of customer satisfaction + Promote revenue growth, retention, and overall customer satisfaction + Serve as the conduit and escalation point for exception problem management of customer issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects, and billing activities + Manage large and complex customer implementation projects which include but are not limited to creating and maintaining detailed project schedules, tracking the project's financial state, understanding unique aspects of projects as well as understanding technical and operational specifications + Own and manage all customer communications or escalations pertaining to new install orders + Manage all aspects of the conversion of sales to revenue for the company + Manage all service activation elements of customer orders from order entry through service "turn up." Communicate order status in a timely manner to customers via conference call, emails and phone calls + Initiate and track the timely and accurate moves, adds, changes and disconnects to the customer's services based on their requests + Coordinate proactively with sales and sales engineers on the pre-sales engagement process to ensure product compliance and solutions definition + Own and create service delivery and service management performance review presentations **What We Look For in a Candidate** **Basic Qualifications** + - Bachelor's Degree or minimum, 3-5years of related experience - Customer service, problem solving and analytical skills - Verbal, written and interpersonal communication skills- Collaboration skills and use a team approach to accomplishing work- Self-starter - Ability to multi-task - Experience using Computer Systems and Windows-based applications including word processor, spreadsheet Preferred Qualifications:- Understanding of technical products and services- Basic Project Management skills- Knowledge of order process and technical side of the provisioning process - 3 to 5 years of telecommunications/technology experience. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. **Location Based Pay Ranges** **$63,400 - $84,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY** **$66,544 - $88,725 in these states: CO HI MI MN NC NH NV OR RI** **$69,713 - $92,950 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA** Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Benefits (*************************************************** Bonus Structure **What to Expect Next** Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 335875 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 01/11/2025

This is a temporary salaried opportunity to join Deloitte Services LP for a short-term assignment. We are currently seeking a candidate to fill a Lead Specialist role supporting Deloitte Technology Academy's Digital & Analytics Curriculum between February 2025 and October 2025. The Team Growth & Development at Deloitte aims to bring out the best of every person and the best of every team, so that we can deliver the best of our Firm to our clients. Focus includes: * Bringing out the leader in every person * A holistic approach to development that emphasizes not just education, but also self-awareness, exposure to real-world problems, and connections to people * Positioning our people to help tackle some of the most complex issues in business, our communities and society at large. Deloitte Technology Academy: Is a leading-edge educational institute, that rapidly develops new-age digital skills for professionals. We offer a comprehensive cross-business curriculum and innovative learning solutions to practitioners to develop technology skills that expand their impact. Recruiting for this role ends on January 10th, 2025. Work you'll do You will actively participate in projects focused on aligning learning and development solutions with business priorities. Responsibilities may include: * Plan, execute and operationalize in-person and virtual development programs and processes * Review deliverables for accuracy and quality * Assist in the creation and development of various learning programs and training experiences, to help Deloitte personnel develop the capabilities and knowledge needed to grow at Deloitte * Participate in or lead learning project teams to build positive, collaborative partnerships among business stakeholders, SMEs and peers * Use critical thinking skills to identify, research, conduct data analysis, and recommend solutions to complex problems * Apply project and program management experience: organization, managing details, keeping multiple tasks/projects on track Qualifications Required * Bachelor's Degree * Minimum 6 years of related professional experience in developing adult learning programs and training experiences * Must be eligible to work in the United States without the need for employer sponsorship, now or in the future * Ability to travel up to 20%, on average, based on the work you do and the clients and industries/sectors you serve. * Must be able to come into the office periodically for office events Preferred * Strong understanding of adult learning principles/previous instructional design experience * Experience working in a learning and development organization * Prior consulting or professional services experience Temporary employees are not eligible for Deloitte's health benefits, life insurance, PTO or subsidies offered through the Health & Fitness program. They are, however, covered under Deloitte's Business Travel Accident policy and may participate in Before-Tax Transit benefits. Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $72,900 - $134,300. EA_ExpHire; EA_TALENT_ExpHire Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. Our purpose Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see ************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 205378

**_What Clinical Operations and Individualized Care contributes to Cardinal Health_** Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **_Responsibilities_** The Case Manager supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules and HIPAA regulations. This position is responsible for guiding the healthcare providers through the various process steps in support of their patient's journey to therapy. These steps include patient referral intake, investigating all patient health insurance benefits, identifying & initiating prior authorization and step therapy reviews, proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner. + Must demonstrate efficiency and strong organizational skill + Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate + Proactive follow-up with various contacts to ensure patient access to therapy + Call interactions are primarily outbound: Must demonstrate superior customer support talents that remain in compliance with standard call quality expectations. + Must communicate clearly and effectively in both a written and verbal format + Must meet the daily task and benefit investigation goals associated with a high enrollment volume/low patient interaction program. **_Qualifications_** + High School Diploma or GED preferred + 3-6 years experience in related field preferred + 1-2 years experience conducting and documenting patient health insurance benefit investigations, prior authorizations, and appeals, preferred + Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred + Critical and creative thinking, preferred + Knowledge of the Health Insurance Market Place and the Affordable Care Act preferred + Knowledge of Medical/Pharmacy billing and coding is preferred + Important to have a strong attention to detail **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). **Employees are required to have flexibility to work a scheduled shift of 7am-7pm CT.** **REMOTE DETAILS: All U.S. residents are eligible to apply to this position.** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated hourly range:** $21.50 per hour - $30.65 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/14/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Safety and Operations Manager JobID: 2929 Independent/ Safety and Security Program Manager Safety and Operations Manager As a Safety and Operations Manager for Helena School District, you would be responsible for managing district safety, security and facility use by developing and maintaining a comprehensive program to protect and provide a safe and secure environment for all students, teachers, staff, and the wider school community. Some of what you will do: + Responsible for all district safety, security, and facility use programs, protocols, and systems. + Coordinate with administrators for standard response protocols (emergency drills) and operational training to secure and ensure the safety of students, teachers, and staff. + Lead the district Safe Schools program including disaster preparedness, employee and student safety, and public risk factors. + Lead the district safety committee in partnership with the assigned administrator. + Maintain the district environment safety testing program (indoor air, drinking water, hazardous materials such as asbestos, lead, etc.) + Facilitate inspections (fire marshal, Montana Department of Labor, district insurance). + Inspect all district school and office facilities for adherence to industrial health and safety regulations, and guidelines including playgrounds, parking, shops, and general use areas. + Prepare, maintain, and update the district Emergency Operations Plan (EOP) to ensure school safety and adherence to standard response protocols. + Provide consultation to administration for long- and short-term planning of facility safety, use, and operations. + Serve as the district liaison to several planning groups to include the Local Emergency Planning Committee (LEPC), district crisis response team, City/County Parks Board, ETC. + Coordinate and maintain fire evacuation, lockdown, earthquake and other evacuation records as required by the State of Montana. + Coordinate with the district technology team for technological, safety and security details necessary to facilitate access and security. + Monitor and partner with administrators for building scheduling using designated computer program (Velocity). This includes after-hours community use of facilities. + Support K-12 administration with operations and support of events and activities. Includes deploying custodial services and maintenance support in cooperation with the custodial and facilities managers. + Coordinate with facilities manager for repairs or updates as required based on safety audits. + Review and analyze changes and proposed changes in laws, which impact the risk management function of the district and makes recommendations for action based on that review and analysis. + Respond to emergency calls during off-hours such as nights and weekends. The successful candidate will have: + Bachelor's degree and five years related experience managing the safety program for an organization or an equivalent combination of education and experience. + Experience with Microsoft Office programs. + Knowledge of state and federal safety requirements. + Valid Montana driver's license to operate school vehicles. Ideally, we are also looking for someone with any of the following experience: + Project management experience preferred. + Knowledge of school safety and security, and access control preferred. + Management experience preferred. + Experience in risk management/ safety field preferred. + Experience in public school's facilities, transportation, warehouse, and/or grounds maintenance preferred. + Working knowledge of building and grounds operations involving plumbing, electrical and mechanical systems preferred. + Velocity Certification preferred. Starting salary is $63,927.14-$71,611.90 per year depending on experience and includes a comprehensive benefits package. How to Apply Complete the online application to include a cover letter and resume. This position will remain open until filled and applications are accepted immediately. Question? Email ************************ (************************g) g or contact Human Resources at **************. Important Note + This recruitment may also be used to fill additional positions per business needs. + The hiring authority reserves the right to offer the position at any time during the recruitment process. It is to the applicant's advantage to apply as early as possible. + Prior to employment, you must successfully complete the appropriate background check required for employment. The Helena School District is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, genetic information, sex, sexual orientation, gender identity and expression, age, marital status, military status, citizenship status, culture, social origin or condition, use of lawful products while not at work, political affiliation, a mental, physical or sensory disability, or by any other distinguishing characteristic if otherwise able to perform the essential functions of a job with reasonable accommodations. Persons with a disability who need assistance in the application process or those needing this announcement in an alternate format may email ************************g or call **************. TTY users should first call 711 to access the Traditional Relay Service from Montana Relay.

**530078BR** **Title:** Multi-Unit Team Leader **Our Company** **:** At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block! At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. **A Typical Day...** Joining us as a **Multi-Unit Team Leader** , you'll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you'll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business. You'll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required. You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. **Job ID:** 530078BR **City:** Helena **State:** Montana **It would be even better if you also had...** **:** + Multi-unit people management experience in the retail, restaurant, banking, or other related industry; management of people within military service positions **Why Work for Us** At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. + **Employee Assistance Program** with Health Advocate. + **Wellbeing program** , BetterYou, to help you build healthy habits. + **Neurodiversity and caregiver support** available to you and your family. + **Various discounts** on everyday items and services. + **Benefits with additional eligibility requirements** : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. + Click here to check out all available benefits (****************************** . **The Community You Will Join:** At H&R Block we remain committed to building a Connected Culture - one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. **If you're looking to make an impact, H&R Block is the place for you.** _1 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment._ **What you'll bring to the team...** **:** + Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders + Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement + Assist DGM in recruiting and interviewing candidates for tax office associate positions + Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns + Lead daily team meetings and communicate essential information to tax office associates + Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices + Travel between offices as required + May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment 1 **Your Expertise:** + People management experience, with the demonstrated ability to grow and develop associates + Demonstrated aptitude for growth plan execution and ability to lead towards growth culture + Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision + Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs + Computer proficient with the ability to use MS Office + Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience + Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course 1 (if preparing tax returns) **Posting Title:** Multi-Unit Team Leader **Sponsored Job:** \#27058

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The Customer Care Manager IV is the single point of contact for assigned hyperscale customer accounts which typically have a large revenue scope, complex product needs, and/or require significant project management due to the size of the organization. Working on Projects with DWDM and Dark Fiber deployments. **The Main Responsibilities** + Manage interactions from the customer order through billing to ensure highest levels of customer satisfaction + Promote revenue growth, retention, and overall customer satisfaction + Serve as the conduit and escalation point for exception problem management of customer issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects, and billing activities + Manage large and complex customer implementation projects which include but are not limited to creating and maintaining detailed project schedules, tracking the project's financial state, understanding unique aspects of projects as well as understanding technical and operational specifications + Own and manage all customer communications or escalations pertaining to new install orders + Manage all aspects of the conversion of sales to revenue for the company + Manage all service activation elements of customer orders from order entry through service "turn up." Communicate order status in a timely manner to customers via conference call, emails and phone calls + Initiate and track the timely and accurate moves, adds, changes and disconnects to the customer's services based on their requests + Coordinate proactively with sales and sales engineers on the pre-sales engagement process to ensure product compliance and solutions definition + Own and create service delivery and service management performance review presentations **What We Look For in a Candidate** **Basic Qualifications** + Minimum of 3 years related project management/service delivery experience in the telecommunications industry + Experienced interfacing with internal and external customers towards effective management of a project or customer expectations + Demonstrated ability to direct the work of other functional organizations and deliver proactive results in fast paced environment + Demonstrated ability to influence and collaborate across diverse organizational boundaries + Demonstrated success working effectively under pressure while managing and organizing multiple projects and priorities + Ability to develop documentation to be reported to all levels of management and customers **Preferred Qualifications** + 5+ years of relevant telecom job experience + Bachelor's degree in a related field **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $63,400 - $84,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $66,544 - $88,725 in these states: CO HI MI MN NC NH NV OR RI $69,713 - $92,950 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (*************************************************** Bonus Structure **What to Expect Next** Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 335889 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 01/11/2025