Design Team Manager
Team manager job in Miramar, FL
•Provide leadership and technical guidance to employees delivering repair engineering and reverse engineering / design support to ACD customers.
•Work closely with the ACD General Manager to align engineering goals with company and Coltala Aerospace objectives.
•Collaborate cross-functionally with vendors and internal/external customers.
•Serve as a direct line manager for Florida located employees, ensuring reverse engineering / design solutions meet engineering, quality, performance, and regulatory standards.
•Proactively identify and mitigate technical risks and bottlenecks.
•Lead technical reviews and scope ticket assignments for remote engineering staff.
•Participate in the development and documentation of ACD Consulting technical standard operating procedures.
•Allocate engineering resources appropriately to meet project timelines and budget.
•Oversee scheduling and on-time delivery of engineering assignments.
•Partner with stakeholders to proactively address customer feedback and technical concerns.
•Ensure engineering deliverables are timely, professional, and exceed customer expectations.
Minimum Requirements:
•Bachelor's degree in Engineering or a related technical field, or equivalent aviation maintenance experience (8+ years).
•8+ years of aviation experience, with 2+ years in a leadership role preferred.
•Experience with AMM, IPC, SRM, and CMM data.
•Experience supporting Part 121 airlines and/or Part 145 repair stations.
Abilities Required:
•Proven leadership and team development in aviation maintenance.
•Strong communication, organizational, time management, and problem-solving skills.
•Technical writing proficiency.
•Customer-focused mindset with attention to project timelines and scope.
•Resourceful and proactive work approach.
•Availability for in-person or video business meetings.
•Passion for the aerospace industry.
•Willingness to travel as needed.
•Proficiency in Microsoft Office Suite and other company systems.
•Detail-oriented with the ability to manage multiple priorities.
•Fluency in English.
•Understanding of aviation standards and regulatory compliance.
•Collaboration skills with technical and non-technical teams.
Note: This job description is not intended to be all-inclusive. Additional responsibilities may be assigned as needed.
Office Manager
Team manager job in Miami, FL
We are seeking an energetic, organized, and resourceful Office Manager who thrives in a dynamic, premium-brand environment. This bilingual (English/Spanish) Office Manager serves as the operational hub of our premium cigar company - ensuring the smooth, efficient, and professional management of daily business activities. This role blends administrative leadership with brand hospitality, maintaining an organized and service-oriented environment that reflects the quality of our products.
Key Responsibilities
Oversee general office operations, including scheduling, supplies management, vendor coordination, and facility upkeep.
Serve as the first point of contact for internal and external stakeholders, ensuring communications reflect the sophistication and professionalism of our brand.
Support executive leadership through travel logistics, meeting preparation, and document organization.
Coordinate company events and client visits with attention to brand experience and detail.
Support employee relations initiatives and foster a positive workplace culture through proactive engagement and conflict resolution.
Prepare and file state-specific sales and tax reports, ensuring accuracy, timeliness, and full compliance with applicable regulations.
Maintain operational policies, HR policies and systems to improve efficiency and streamline administrative workflows.
Collaborate with HR service provider and Finance to administer medical and other fringe benefits, manage onboarding through offboarding, payroll support, expense tracking, and compliance documentation.
Protect brand confidentiality and handle sensitive information with discretion.
Update and maintain all necessary business licenses and registrations, ensuring timely renewals and accurate records in accordance with regulatory requirements.
Track employee attendance and PTO balances, ensuring accurate recordkeeping and timely updates in alignment with company policies and compliance requirements.
Qualifications and Skill Requirements
2+ years of experience in office management, administration, or executive support (preferably in consumer goods, hospitality, or cigars/spirits industries).
Excellent organizational and multitasking skills with strong attention to detail.
Strong organizational, communication, and interpersonal skills with a polished, professional demeanor.
Proficiency with Microsoft Office Suite and business management tools (CRM, ERP, or project management software preferred).
Ability to multitask and prioritize in a fast-paced, entrepreneurial environment.
Salary Range
$55,000 - $65,000 yearly
Benefits
Medical / Vision / Dental
Retirement
Employee Assistance Programs
Office Manager
Team manager job in Miami, FL
is a three-month, contract to direct hire position
Schedule: Monday through Friday 7:00-4:00 PM, in office in Medley, Florida
Required Skills & Experience
* Experience managing phone and email communications for an office.
* Office event planning experience.
* Experience with: Outlook, Word, Excel, and Concur.
* Strong communication skills - written and verbal.
* Planning and organizing, prioritizing tasks, multi-tasking, flexibility and able to change direction.
Nice to Have Skills & Experience
* Aviation industry experience.
* International travel scheduling experience through Concur.
Job Description
Insight Global is hiring an Office Manager to be the front-desk point of contact for a 50-person organization in Medley, FL. This position will be fully onsite, Monday through Friday, 7:00-4:00 PM.
Responsibilities include:
* Support administrative tasks such as organizing meetings or events including catering, AV equipment, presentation materials
* Prepare, print, and bind presentation books and documents
* Manage facility, office supplies and kitchen office set up
* Manage daily department operations, making quick and solid decisions, multi-tasking, attention to detail, adaptability, resilience and liaise with team members, co-workers and vendors
* Provide data clerical support to the team, including managing data, organizing records, and performing clerical tasks.
* Ensure the professional appearance of the office space by organizing and tidying up common areas, ensuring cleanliness, and implementing aesthetic improvements.
* Ensure office equipment is maintained to ensure good operating condition
* Assist with international travel scheduling through Concur.
Plant Operations Manager
Team manager job in Fort Lauderdale, FL
As the Operations Manager at a marine air-conditioning manufacturing facility, you will play a pivotal role in leading day-to-day operations while driving continuous improvement across safety, quality, productivity, and cost. This role is ideal for a hands-on leader with a strong foundation in Lean Manufacturing and a passion for developing people and processes to achieve operational excellence.
Key Responsibilities
Operational Leadership: Oversee all aspects of daily manufacturing operations to ensure efficient production, on-time delivery, and adherence to quality and safety standards.
Lean & Continuous Improvement: Champion Lean Manufacturing principles, implementing process improvements that eliminate waste, increase throughput, and enhance workplace organization.
Strategic Execution: Partner with the General Manager to develop and execute operational strategies that align with overall business goals.
Team Development: Lead, mentor, and develop a team of supervisors and production staff, fostering a culture of accountability, safety, and engagement.
Production & Workflow Management: Monitor production schedules and system performance to identify and resolve bottlenecks, ensuring smooth workflow and optimal resource utilization.
Cross-Functional Collaboration: Work closely with Supply Chain, Quality, Engineering, and Sales to integrate operations with order management, logistics, and customer fulfillment processes.
Quality & Compliance: Ensure all products meet internal and industry quality standards, while maintaining compliance with environmental, health, and safety regulations.
Cost & Resource Management: Prepare, monitor, and manage operational budgets, focusing on efficiency, waste reduction, and cost optimization.
Supply Chain Coordination: Collaborate with procurement and logistics to ensure consistent supply of raw materials and timely component delivery.
Qualifications
Bachelor's degree in Engineering, Operations Management, or a related field (MBA or Six Sigma certification a plus).
7+ years of progressive operations or manufacturing leadership experience.
Proven success implementing Lean Manufacturing and continuous improvement initiatives.
Strong knowledge of production planning, quality systems, and EHS compliance.
Excellent leadership, communication, and problem-solving skills.
Experience in HVAC, marine, or related manufacturing industries preferred.
Wholesale Operations Manager
Team manager job in Miami, FL
GLD, a global brand founded in 2015, is dedicated to designing high-quality jewelry that encourages self-expression and celebrates individuality. Based in Miami, Florida, GLD has grown rapidly, serving millions of customers worldwide and collaborating with renowned athletes, entertainers, and organizations like the NBA and NFL. The company prides itself on a culture of innovation, teamwork, and accountability, fostering a high-performance environment where creativity and excellence thrive. Recognized as a Top Workplace, GLD values its employees and provides mentorship, growth opportunities, and a platform to achieve meaningful career success.
After building a powerhouse direct-to-consumer (DTC) business and cultivating a large, engaged fan community, GLD is rapidly expanding its wholesale and retail distribution channel. Our partners include Lids, Dick's Sporting Goods, Mitchell & Ness, and premier in-venue team stores across major professional sports franchises.
We're hiring a Wholesale Operations Manager to support and scale this high-growth channel. This role is critical to ensuring end-to-end wholesale operations, including order management, retailer compliance, inventory coordination, and fulfillment accuracy, especially during high-volume and peak season periods.
The Wholesale Operations Manager will act as the operational hub between sales, logistics, supply chain, and external retail partners, translating retailer requirements into clear, repeatable processes that ensure on-time, error-free delivery.
What You'll Own
Wholesale Fulfillment & Onsite Execution
Own end-to-end wholesale order execution from PO receipt through delivery confirmation.
Be onsite and hands-on during shipment cycles-verifying labeling, packaging, counts, and outbound execution.
Prioritize daily outbound workloads to consistently meet OTIF goals.
Translate retailer routing guides into clear, step-by-step pick/pack/label instructions for warehouse teams.
Work with IT/Dev team to ensure labeling is compliant with retailer guidelines.
Partner with warehouse teams to uphold compliance standards for labeling, packaging, and documentation standards to prevent chargebacks.
Manage EDI transactions (POs, ACKs, ASNs, invoices) accurately and on time.
Track shipment status daily and communicate updates to Sales, Planning and Finance.
Coordinate outbound display, fixture, and launch shipments to ensure Miami-based fulfillment supports national retail rollouts.
Systems, Data & Reporting
Maintain alignment across NetSuite, EDI (Orderful or similar), WMS, and retailer portals.
Monitor vendor compliance portals for routing updates, label pulls, and appointment requests.
Deliver clear daily and weekly reporting on open orders, fulfillment status, compliance risk, and KPIs.
Own data integrity across all wholesale workflows.
Ensure wholesale partners receive accurate, up-to-date product images, copy, UPCs, and spec sheets through well-maintained asset libraries.
Vendor Compliance & Chargeback Prevention
Treat chargeback prevention as a core KPI and proactively eliminate recurring issues.
Own retailer routing guides and translate requirements into operational workflows.
Lead new vendor setup, including end-to-end compliance testing prior to first shipment.
Build compliance scorecards and serve as the primary contact for compliance audits and dispute resolution.
Cross-Functional & Partner Collaboration
Act as the day-to-day operational contact for wholesale partners and internal Miami-based teams.
Proactively communicate shipment risks, delays, or readiness updates across Sales, Planning, Finance, and Warehouse teams.
Build strong relationships with retailer logistics teams to streamline routing and avoid escalations.
Oversee returns and damages processing with root-cause analysis tied to compliance metrics.
Support wholesale launches by ensuring displays, assets, and operational requirements are delivered accurately and on time.
What You Bring
5-10 years of experience in wholesale, operations, logistics, or e-commerce fulfillment
Comfortable working onsite and directly with warehouse teams
Strong understanding of retailer compliance, routing guides, and EDI workflows
Strong analytical skills with proficiency in Excel/Google Sheets and ability to build dashboards and operational tools.
Ability to translate retailer manuals into clear, actionable directions for warehouse teams.
Highly organized, detail-oriented, and calm under pressure
Clear communicator who works well across diverse, fast-moving teams
Experience in apparel, jewelry, or consumer goods preferred
Why GLD
Play a key role in building and scaling the operational backbone of a high-growth wholesale business.
Join a fast-moving, creative brand that collaborates with leading names in sport and culture.
The opportunity to make a real impact from the ground up.
Competitive compensation: $80,000 - $95,000/year, plus benefits with opportunity for performance bonuses
Team Operations Manager - The Tzinker Team (Bal Harbour, Miami)
Team manager job in Miami, FL
Disclaimer: The below posting is on behalf of The Agency Bal Harbour, a Global Partner of The Agency.
About the Role
📈 Reports To: Daniel Tzinker (Team Lead, Tzinker Team at The Agency RE)
The Operations Manager is the driving force behind the Tzinker Team's efficiency, organization, and growth. As Daniel's right-hand person, you'll manage all business operations, ensuring that agents, staff, and systems work seamlessly together.
This role owns the people, processes, and systems that power the team. You'll oversee and optimize team performance, implement efficient workflows, and ensure lead conversion, contact management, and transactions are handled flawlessly. The ideal candidate is a highly organized leader with real estate operations experience, a deep understanding of sales team management, and a passion for driving business success.
This is a high-impact, in-office role-you'll be embedded with the team daily in Bal Harbour, working directly with Daniel, agents, and staff to keep the business running at peak performance.
Responsibilities 1. Business & Team Management
Act as Daniel's second-in-command, handling all operational and administrative functions so he can focus on generating and closing deals.
Manage & support all team members, including:
Transaction Coordinator
Inside Sales Associate (ISA)
Marketing Manager
Team Agents
Prepare for and lead weekly team meetings to ensure alignment, progress tracking, and accountability.
Conduct regular 1:1 check-ins with each team member to provide guidance, track progress, and address roadblocks.
Host bi-annual performance reviews for all staff and agents, setting clear goals and expectations.
Hold agents accountable for:
Converting team-generated leads into active clients and closings.
Following up on listing inquiries and converting them into direct clients.
Executing their business development plans to grow the team's overall business.
Recruit, onboard, and train new team members as needed.
2. Contact & Lead Management
Oversee and maintain an organized, up-to-date contact database across multiple platforms:
Follow-Up Boss (CRM)
APT (The Agency's CRM)
ActivePipe (E-Blast & Marketing Automation)
RedX (Outbound Prospecting System)
Ensure all leads and past clients are actively engaged with the right follow-up systems in place.
Monitor lead conversion efforts, ensuring proper outreach and nurturing to maximize opportunities.
Collaborate with the Inside Sales Associate (ISA) to optimize lead flow and prospecting efforts.
3. Operational Readiness & Growth Strategy
Ensure smooth day-to-day operations, identifying and eliminating inefficiencies.
Optimize systems and workflows to improve team productivity and profitability.
Develop & implement business growth strategies, ensuring the team continues to scale effectively.
Manage budgets & financial tracking, ensuring operational expenses align with revenue goals.
Collaborate with Daniel on long-term planning, helping steer the business toward future success.
4. Performance Tracking & Reporting
Own team performance tracking & reporting, ensuring clear visibility into business results.
Monitor key performance indicators (KPIs) for lead conversion, agent production, sales volume, and revenue.
Generate weekly/monthly reports to track pipeline, closed deals, and agent performance.
Ensure accountability through regular performance insights, helping optimize team success.
Who You Are
Real Estate Operations Expert: You have strong experience managing high-functioning real estate teams, keeping them organized and performing at their best.
Sales Team Leader: You know how to hold salespeople accountable, drive performance, and create a winning culture.
Tech-Savvy & Systems-Oriented: You're comfortable with real estate CRMs, marketing automation, and prospecting tools.
Master of Organization & Execution: You create and implement systems that drive efficiency and growth.
Proactive Problem-Solver: You anticipate challenges and find solutions before they become problems.
Strong Communicator & Leader: You can motivate, guide, and manage a team with clarity and confidence.
Growth-Minded: You thrive in fast-paced, high-growth environments and are always looking for ways to improve the business.
Bilingual is a Plus: English required, fluency in Spanish, Russian, or Hebrew preferred.
It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.
Auto-ApplyDirector, Customer Care MIA (Miami, FL, US)
Team manager job in Miami, FL
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Director, Customer Care provides overall leadership to the Customer Care organization, develops clearly defined strategies to make the station best in class, and strengthens the culture of inclusion, diversity, and development for team members across the organization.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
* Leads the overall operations of the customer care group, including customer experience, departure dependability, baggage handling performance, and international arrivals
* Oversees all facets of outstanding customer service delivery throughout the operating day
* Coordinates the overall daily activities pertaining to AA and partners with departments throughout the airport environment, both internal and external, to promote peak operating efficiency of airline operation
* Aligns customer experience initiatives with company goals and passenger expectations while focusing on fostering brand loyalty
* Analyzes and redesigns the customer journey to enhance passenger satisfaction
* Monitors and develops performance metrics to enhance sustainable delivery of customer care goals
* Provides direct oversight of Net Promoter Score (NPS), ensuring that drivers of the customer experience are identified, addressed, and continuously improved to achieve world-class service standards. Develops and implements a visionary customer experience that elevates the station's NPS.
* Translates customer NPS feedback to create actionable improvements across Customer Care and other departments
* Optimizes trained manpower, equipment, facilities, and funds for Customer Care
* Oversees and manages departmental budget and cost control, including forecasting, in order to ensure accuracy and accountability for overall resource management
* Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to increase revenue, reduce cost, gain efficiencies, and improve customer service and employee experience
* Demonstrates and cultivates collaborative relationships across all work groups and teams
* Establishes and maintains open communication and a collaborative relationship with all levels of union leadership
* Ensures AA remains in compliance with all governmental requirements, e.g. OSHA, TSA, FAA, and Department of Transportation, through the development and implementation of procedures
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* Bachelor's degree or equivalent work experience
* 7 years of leadership experience managing cross-departmental teams
* 3 years of experience managing a unionized frontline workgroup
* Experience in Customer Care/Passenger Service at a large airport or hub required
* Experience with airline industry collective bargaining agreements
* Experience in the application of budgetary knowledge to drive business results
* Experience implementing procedures and ensuring consistent service delivery
Skills, Licenses & Certifications
* Demonstrates the highest standards of ethics and integrity
* Understanding of manpower systems currently in use
* Ability to coach, mentor, and serve as a role model for all team members
* Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
* Ability to create and sustain a culture that encourages self-development, growth, and performance excellence
* Ability to creatively seek opportunities that will improve the way that things are done, embrace and initiate change, and positively challenge established work practices for the benefit of the organization and customers
* Ability to use an unbiased, rational approach to find root causes of issues and generate solutions
* Ability and willingness to advocate for and manage change, while productively and proactively guiding the team to accept and adapt to dynamic situations
* Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
* Ability to think strategically and use sound judgment and initiative in making decisions
* Ability to build and facilitate relationships at all levels of the organization, both internally and externally
* Excellent verbal and written communication skills, with ability to effectively and clearly communicate a strategic and tactical vision to all levels within the organization
* Excellent project management skills
* Proficient with Microsoft Office software
* Ability to work a varied schedule
* Ability and willingness to remain current with industry practices and developments
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Customer Experience Manager
Team manager job in Miami, FL
Keep our communities fed. Our focus is simple but meaningful - from our distribution centers to our offices, every employee of C&S and our family of companies works to help feed local families, neighbors, and communities. As a Customer Experience Manager, you will own the business relationship with customers in the assigned region. This position builds working relationships with customers' senior operational management to achieve high levels of satisfaction related to company operations and adherence to standard operating procedures. The role reports to the Sr. Director, Customer Experience, and contributes to cross-functional teams in the delivery of projects and programs that support customers' business objectives. You will develop cost efficiencies and bring key stakeholders together to solve problems and remove roadblocks. The role works collaboratively with cross-functional Customer Experience (CXT) team members to identify root causes of operational issues and secure alignment and resources to resolve chronic challenges.
Job Description
+ Full-Time, Remote Role
+ Location: Based in Florida (regular travel to retail store locations required)
You will contribute by:
+ Monitoring and managing contract renewals and the customer pipeline.
+ Facilitating communication with all stakeholders; effectively addressing customer service issues and evaluating customer requests.
+ Preparing and presenting customer presentations to review project scope and progress.
+ Monitoring and supporting operational KPI improvement across assigned customers.
+ Recommending and implementing cost improvement opportunities.
+ Tracking quarterly and annual contracted volume thresholds and conducting regular performance reviews to maintain compliance. Growing sales within the region.
+ Influencing customer decision-making on key improvement initiatives.
+ Managing new business start-ups after handover from the New Business Development group.
+ Coordinating operational planning for key customer events, including holiday planning, grand openings, anniversary sales, and major in-store events.
+ Communicating and managing changes to company operational policies and procedures.
+ Managing business continuity events as needed.
+ Traveling frequently to retail store locations, approximately 30%.
We're searching for candidates with:
+ Strong retail operations background required.
+ In-depth knowledge of supply chain preferred.
+ Excellent communication and interpersonal skills.
+ Strong analytical and business acumen.
+ Proven project management skills.
+ Proficiency with technical and computer systems.
+ Willingness and ability to travel frequently.
+ Bilingual (English/Spanish) is preferred.
+ 5-7 years of relevant work experience.
Environment:
+ Store : Office Temperature (65F to 75F)
+ Office : Office Temperature (65F to 75F)
We offer:
+ Weekly Pay
+ Benefits available from day 1 (medical, dental, vision, and more)
+ Company matched 401k
+ PTO and Holiday Pay offered
+ Career Progression Opportunities
+ Tuition Reimbursement
+ Employee Health & Wellness program
+ Employee Discounts / Purchasing programs
+ Employee Assistance Program
Every person matters.
We keep our values alive through a culture that embraces differences and ensures that every person matters.
The Fine Print
This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.
\#LI-Remote
Qualifications
Bachelor's Degree - Art, Bachelor's Degree - Business
Shift
1st Shift (United States of America)
Company
C&S Wholesale Services, LLC
About Our Company
C&S Wholesale Services is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S, We Select the Best & those with the motivation, pride, and drive to succeed in our fast-paced world.
Working Safely is a Condition for Employment with C&S Wholesale Services, Inc. C&S Wholesale Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Company: C&S Wholesale Services, LLC
Job Area: Chain - SE
Job Family: Sales
Job Type: Regular
Job Code: JC0401
ReqID: R-264884
Manager, Customer Support
Team manager job in Boynton Beach, FL
Are you interested in driving customer success and the utilization of cutting edge, innovative products and analytical instruments? Do you thrive on defining team goals, driving customer engagement, and creating winning customer experiences? Do you love idea of helping customers and technical end users learn how to use new products, troubleshoot existing instruments, and improve sustainability of instruments? If you answered yes, let's discuss our Manager, Customer Support role today!
Snapshot of What You'll Do:
The Customer Support Manager leads the Customer Support organization unit which is responsible for the following functions:
Customer Support: Providing the best possible technical support to our customers (sales subsidiaries and distribution partners), answering all service-related and standard questions concerning our products, passing on customer feedback and customer requirements to those responsible to sustainably improve product quality, and providing additional ideas for future product developments.
Repair: Providing fast, high-quality, and cost-effective repairs for customers in-house.
The Impact You'll Make:
The Customer Support Manager has excellent troubleshooting skills, product knowledge, and engages with inter-company teams to drive successful initiatives. Job duties include:
Ensuring every staff member receives the appropriate mentoring and development needed to be successful by conducting regularly scheduled meetings and providing enriching guidance and feedback
Ensuring all service employees are properly trained and cross-trained on instruments by auditing trainings and providing feedback
Ensuring all service employees are properly trained and cross-trained on support (email, web, CRM) by auditing interactions and providing feedback
Monitoring customer service feedback and implementing and tracking improvements
Managing the improvement process for OBF and warranty repair cases up to the final C1 quality notification
Creating error statistics (notifications from customer sites) and informing the people responsible
Maintaining constant communication and contact with staff to pass on information and to maintain an open, positive, cooperative, and productive work environment
Performing repairs internally and supporting those responsible for service at the subsidiaries and sales partners
Processing repairs and returns, and adjustment of in-house instruments
Monitoring all projects assigned to department staff
Managing staff schedules to ensure appropriate coverage to support organizational requirements
The position requires up to 10% overnight travel domestically and internationally
Ensuring compliance as appropriate with US Export Administration Regulations, and reporting any deviations to Compliance Officer or Administrator
Planning and monitoring personnel capacities, cost centers, and internal orders
Optimizing processes, workflows, and workplaces and maintaining order and tidiness in the customer support department
All other duties as assigned
Education and Experience
The Customer Support Manager requires a combination of education, business understanding and good leadership, troubleshooting and communication skills. This role requires the following:
Bachelor's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field
7 years of experience in technical customer support
5 years of experience managing a team
Strong customer service and communication skills
Demonstrated ability to handle multiple tasks in a fast-paced environment
Familiarity with SAP ERP, CRM or similar business process systems
Preferred skills include:
Master's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field
Competencies We Look For:
The Customer Support Manager uses a variety of technical skills, industry knowledge and soft skills including:
Commitment & Initiative:
Leads according to the principles, vision and values of the organization
Shows strong support and enthusiasm in their work assignments
Launches projects timely, balances workloads and distributes work efficiently
Communication & Emotional Intelligence:
Provides clear instruction to employees, explains how product or process works, and is available to answer any questions that may arise
Ability to get a point across, create a compelling presentation and get buy-in for ideas
Inspires others to achieve better results and demonstrate emotional intelligence
Collaboration & Teambuilding
Works well with others on internal and external teams through interpersonal skills
Creates cross-functional teams that utilize the highest skill levels and provide developmental opportunities
Build rapport with other departments, build alliances and negotiates effectively
Critical Thinking & Problem Solving:
Approaches problem solving logically, researches options, avoids biases and focuses on meaningful data to draw the right conclusions even under pressure
Effectively identifies challenging or complex issues, evaluates options, and resolves in the best interest of the organization
Performs analysis to assess the needs of the department and creates a plan to meet the requirements
Department Accountability & Capacity:
Takes responsibility for all work activities and personal actions, follows through on commitments, and acknowledges and learns from mistakes
Can fully explain job duties and projects for all direct staff and redistributes work effectively
Can fully explain the scope, utilization, efficiency and value-added tasks of each employee
Employee Management & Development:
Demonstrates the ability to manage, lead and enable others
Helps employees progress in their career by mentoring on a consistent basis
Continuously clarifies responsibilities, priorities and expectations that align with company goals
Goal Development & Execution:
Identifies measurable opportunities for department and staff to improve
Creates opportunities to stretch staff out of their comfort zone
Puts into effect of a plan, order, or course of action with a certain degree of immediacy or urgency and does not hesitate or delay moving forward
Integrity & Financial Acumen:
Behaves honorably and ethically, is truthful and can be trusted
Understands and monitors the financial aspects including wages, allocations and expenses within area of responsibility
Uses sound judgement in decision making regarding financial matters
Quality & Innovation:
Works to the highest of quality standards by anticipating problems, testing and checking their work, and pays close attention to detail
Continuously looks for way to improve quality within their department and offers suggestions to others areas
Creates new and better ways for the organization to be successful while adapting to change and engaging in continuous learning to promote the growth of the individual and the organization.
Time Management & Dependability
Ability to achieve desired results within given time frames and decide between conflicting priorities
Shows up to work on time and is fully utilized and accounted for during work hours
Is relied upon and available when additional time and effort is required
Supervision Exercised
This role has supervisory responsibilities for 5 or more employees and participates in multiple projects and cross functional teams.
Physical Requirements & Working Conditions
While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds.
Position requires the ability to obtain a Passport for international travel.
In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated.
Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law.
#LI-JM2
Auto-ApplyCall Center Supervisor
Team manager job in Fort Lauderdale, FL
Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word "strive" lightly. It embodies what we value.
Qualifications:
* Proven track record of ALL of the following:
* [S]ervice
* [T]enacity
* [R]esponsibility
* [I]ntegrity
* [V]ersatility
* [E]ntrepreneurship
* Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
* Empathetic and active listening
* Excellent communication skills: concision and clarity
* Passion for coaching, providing feedback and developing talent
* Positive outlook and enthusiastic attitude
* Conscientious team player
* Driven by delivering results
* Professional demeanor, put together
* Dependable and consistent
* 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role
* Thrives in a fast-paced environment with changing priorities and goals
* Able to commute to our office in Ft. Lauderdale
Responsibilities:
* Model Inktel's Passion for People in every interaction.
* Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.
* Implement strategies to keep attrition low.
* Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met.
* Drive a culture of accountability, continuous improvement, and personal excellence.
* Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers.
* Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.
* Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices.
* Develop and audit quality assurance strategies to ensure the delivery of world-class service.
Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.
Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Dental Office Manager
Team manager job in Hialeah, FL
Job DescriptionBenefits/Perks
Competitive Compensation including performance bonuses
Attractive benefits including retirement planning and bonuses
Career Advancement
4Kids Dental is a burgeoning pediatric dental practice dedicated to providing top-notch oral care to predominantly Hispanic communities. We are seeking an office manager to lead our administrative team and help us deliver exceptional patient care. The ideal candidate must be highly organized and able to help implement and monitor operating systems and procedures.
Responsibilities
Efficiently manage the daily operations of the dental ofice
Lead and mentor staff to provide excellent patient experiences
Oversee scheduling, billing, insurance processing, and financial management
Handle patient inquiries and concerns
Implement and maintain office polices and procedures alongside Dental Service Organization
Monitor and improve office efficiency and productivity
Collaborate between dental office and Dental Service Organization to achieve practice goals
Negotiate contracts and pricing with vendors and service providers
Accurately maintain general office budget
Qualifications
Previous experience in Dental Office Management or similar position preferred
Leadership skills to inspire and motivate office personnel
Proficiency in dental software and office management tools
Excellent time management, organization skills and ability to prioritize multiple tasks
Strong problem-solving skills and attention to detail
Excellent verbal and written communication and interpersonal skills
College degree preferred
Earning Potential
Salary $40,000 + (and will depend on previous experience)
Bonuses based on performance metrics
Center Supervisor
Team manager job in Boynton Beach, FL
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Center Supervisor to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment.
The Center Supervisor assists in planning, organizing, and coordinating day-to-day operations and provides supervision to administrative staff members.
Essential Duties & Responsibilities:
Supervises daily operations of the center; to include working with administrative team, technologists, and Radiologists
Proactively monitoring the optimization of patient flows and cycle time
Work with Center Manager to set goals as needed to meet expectations. Communicates with team to ensure all center goals are clear, understandable, and achievable
Contribute to development or enhancement or operational and recovery procedures, policies, and tools
Advises Center Manager of operational training gaps, staff development issues and other observation and areas or opportunity that may involve training
Provides feedback coaching and training to team members
Maintain daily/monthly employee schedules
Reconcile of daily revenue cycle patient collection, document, and maintain journal entries
Effectively manage multiple projects and tasks
Assist in the continual development of RAYUS' systems and processes
Attends administrative meetings and participates in committees as requested
Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations
Maintain and upkept reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and beverage supply
Uphold the RAYUS Values
Front Office Manager - Westin Fort Lauderdale
Team manager job in Fort Lauderdale, FL
The Hotel Front Office Manager is responsible for overseeing all aspects of the front desk and guest services operations to ensure exceptional guest experiences. They manage the front desk staff, handle guest inquiries and concerns, manage room reservations, and collaborate with various departments to maintain efficient hotel operations.
What you'll be doing
Supervision and Leadership:
Lead, train, and manage the front desk team to provide excellent customer service.
Set performance goals for front desk staff and conduct regular performance evaluations.
Ensure a welcoming and professional demeanor is maintained by the front desk team.
Guest Relations:
Greet guests, handle check-in/check-out procedures, and assist with any special requests.
Resolve guest issues, complaints, or concerns in a prompt and satisfactory manner.
Maintain a high level of guest satisfaction by ensuring a personalized and attentive service.
Reservations and Room Allocation:
Manage room reservations, ensuring accuracy and adherence to guest preferences.
Coordinate with housekeeping to ensure timely preparation of rooms for arriving guests.
Oversee the room allocation process to maximize occupancy and revenue.
Front Desk Operations:
Ensure a smooth check-in and check-out process, including handling payments and ensuring accuracy of guest information.
Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively.
Monitor and manage the front desk's daily tasks, including guest correspondence, phone inquiries, and guest requests.
Financial Management:
Assist in budgeting and financial forecasting related to the front office department.
Monitor and control expenses, such as staffing, supplies, and equipment maintenance.
Contribute to revenue generation through upselling rooms and promoting hotel amenities.
Collaboration and Communication:
Coordinate with housekeeping, engineering, and other hotel departments to ensure seamless operations.
Maintain open communication with management to address operational issues and propose improvements.
Prepare regular reports on front desk activities, occupancy rates, and guest feedback.
Skills and Abilities
Bachelor's degree in hospitality management or related field (preferred).
Proven experience in hotel front office operations or guest services.
Strong leadership and interpersonal skills.
Excellent communication and problem-solving abilities.
Proficiency in hotel management software and computer systems. EXPERIENCE WITH PMS IS HIGHLY PREFERRED
Ability to remain composed in high-pressure situations.
Knowledge of local attractions and services to assist guests effectively.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
Meal Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
EEO/VET/DISABLED
Office Manager for Ace Handyman Services of South Palm Beach County
Team manager job in Boca Raton, FL
Office Manager - are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as a Customer Sales and Scheduling Specialist to ensure efficient and smooth daily operations in our Boca Raton office.
In this role you will handle calls from our customers on the types of services & solutions we provide as well as our service model. NO COLD CALLING AND NO CONSTRUCTION EXPERIENCE REQUIRED! MUST HAVE A STRONG PHONE PERSONALITY AND BE COMFORTABLE WITH PHONE SALES. Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen/handyman with the right customer is key to a successful customer experience.
This is Leadership Role in our company and you will work closely with the owners in the management and supervision of the craftsman. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise in Boca Raton.
If this sounds like the kind of career move you've been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!
Here is just some of what we have to offer:
Starting salary from $40,000-$45,000 per year based on experience
Hours are 8:00am - 5pm - Monday through Friday
Aflac Health insurance
Paid Vacation
Paid Holidays
Advancement and growth opportunities
Regular pay reviews
Plus more!
Job ResponsibilitiesAs an Office Manager, you will be responsible for inbound customer sales while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability.
Your specific duties in this role will include:
Respond incoming job leads in a timely manner
Coordinating the schedule for multiple craftsmen and projects
Utilizing our dispatching & schedule management software
Returning customers calls as needed and following up with past customers
Job RequirementsWe are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet. Specific qualifications for the role include:
Prior experience as an administrative assistant/scheduling experience
Comfortable with sales
Adaptive to technology
Strong customer service skills
Solid typing skills; ten-key skills, a plus
Great multitasking and prioritization skills
Sales and/or Marketing - a basic understanding of sales and marketing and the differences between the two, a plus
QuickBooks Online or other accounting knowledge, a plus
Most Important - a GREAT phone personality and the ability to explain our services to potential customers calling in and booking jobs.
Build a fun and rewarding career with an industry leader! This will be one of the best places you have ever worked!
Apply now!
Compensation: $40,000.00 - $45,000.00 per year
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers-folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
Auto-ApplyNational Physician Recruiting Team Lead/Manager
Team manager job in Boca Raton, FL
Integrated Dermatology is a leading national dermatology practice that acquires and partners with dermatology practices across the United States. Our culture is driven by hard-working, dynamic individuals who collaborate to ensure the success of our partner dermatologists.
The National Physician Recruiting Team Lead serves as both a hands-on recruiter and the leader of a small but high-performing recruiting team. This role is responsible for managing a personal portfolio of high-priority searches while mentoring and supervising two recruiters. The Team Lead will bring polished professionalism, strong business acumen, and a sense of urgency to ensure Integrated Dermatology attracts and secures the best dermatology talent across the country.
This is not a staffing-agency style role - success depends on building trusted, long-term relationships with physicians and advanced practice providers, and representing Integrated Dermatology with credibility and integrity.
Job Description
Lead, coach, and develop a team of 2 recruiters, ensuring alignment with organizational hiring goals.
Supervise daily recruiting activities, review pipelines, and provide feedback to improve sourcing and closing strategies.
Maintain personal responsibility for a portfolio of dermatologists and APP searches, particularly high-priority or complex roles.
Actively sources experienced dermatology practitioner candidates using standard and creative strategies in target markets. Primary sourcing responsibilities will be contacting undeveloped leads through cold calling, emailing and social media.
Partner with operations leaders, practice partners, and the Seeker team to ensure timely and successful hires.
Develop creative sourcing strategies and nurture candidate relationships from first outreach to signed agreement.
Provide updates and reporting on team activity, candidate pipelines, and market insights to leadership.
Model professionalism and urgency in all interactions with candidates and internal partners.
Qualifications
Bachelor's degree required.
5+ years of physician recruiting experience, preferably in a specialty healthcare MSO or multi-site practice.
Prior experience mentoring or leading other recruiters.
Strong interpersonal and communication skills with ability to influence providers and business leaders alike.
Demonstrates high emotional intelligence and polished professional presence
Skilled in creating presentations across various platforms, including PowerPoint, and confident presenting to physician audiences such as residency programs.
Strong organizational skills with ability to proactively prioritize
Strong PC skills, including MS Office applications - Advanced Excel
Ability to leverage social media and networking ability
Demonstrated ability to manage high-volume recruiting without sacrificing relationship quality.
Polished presence, business acumen, and ability to represent the organization credibly.
Travel 10-20% when required
Additional Information
Job Type:
Full-time
#LI-REMOTE
#LI-SF1
Experience:
5+ years physician recruiting/supervisory experience (Required)
Education:
Bachelors Degree (Required)
Compensation:
Competitive base pay plus commission, along with comprehensive benefits
Integrated Dermatology and it's entities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Director, Customer Care MIA
Team manager job in Miami, FL
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
The Director, Customer Care provides overall leadership to the Customer Care organization, develops clearly defined strategies to make the station best in class, and strengthens the culture of inclusion, diversity, and development for team members across the organization.
**What you'll do**
_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._
+ Leads the overall operations of the customer care group, including customer experience, departure dependability, baggage handling performance, and international arrivals
+ Oversees all facets of outstanding customer service delivery throughout the operating day
+ Coordinates the overall daily activities pertaining to AA and partners with departments throughout the airport environment, both internal and external, to promote peak operating efficiency of airline operation
+ Aligns customer experience initiatives with company goals and passenger expectations while focusing on fostering brand loyalty
+ Analyzes and redesigns the customer journey to enhance passenger satisfaction
+ Monitors and develops performance metrics to enhance sustainable delivery of customer care goals
+ Provides direct oversight of Net Promoter Score (NPS), ensuring that drivers of the customer experience are identified, addressed, and continuously improved to achieve world-class service standards. Develops and implements a visionary customer experience that elevates the station's NPS.
+ Translates customer NPS feedback to create actionable improvements across Customer Care and other departments
+ Optimizes trained manpower, equipment, facilities, and funds for Customer Care
+ Oversees and manages departmental budget and cost control, including forecasting, in order to ensure accuracy and accountability for overall resource management
+ Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to increase revenue, reduce cost, gain efficiencies, and improve customer service and employee experience
+ Demonstrates and cultivates collaborative relationships across all work groups and teams
+ Establishes and maintains open communication and a collaborative relationship with all levels of union leadership
+ Ensures AA remains in compliance with all governmental requirements, e.g. OSHA, TSA, FAA, and Department of Transportation, through the development and implementation of procedures
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ Bachelor's degree or equivalent work experience
+ 7 years of leadership experience managing cross-departmental teams
+ 3 years of experience managing a unionized frontline workgroup
+ Experience in Customer Care/Passenger Service at a large airport or hub required
+ Experience with airline industry collective bargaining agreements
+ Experience in the application of budgetary knowledge to drive business results
+ Experience implementing procedures and ensuring consistent service delivery
**Skills, Licenses & Certifications**
+ Demonstrates the highest standards of ethics and integrity
+ Understanding of manpower systems currently in use
+ Ability to coach, mentor, and serve as a role model for all team members
+ Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
+ Ability to create and sustain a culture that encourages self-development, growth, and performance excellence
+ Ability to creatively seek opportunities that will improve the way that things are done, embrace and initiate change, and positively challenge established work practices for the benefit of the organization and customers
+ Ability to use an unbiased, rational approach to find root causes of issues and generate solutions
+ Ability and willingness to advocate for and manage change, while productively and proactively guiding the team to accept and adapt to dynamic situations
+ Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
+ Ability to think strategically and use sound judgment and initiative in making decisions
+ Ability to build and facilitate relationships at all levels of the organization, both internally and externally
+ Excellent verbal and written communication skills, with ability to effectively and clearly communicate a strategic and tactical vision to all levels within the organization
+ Excellent project management skills
+ Proficient with Microsoft Office software
+ Ability to work a varied schedule
+ Ability and willingness to remain current with industry practices and developments
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Associate Customer Experience Manager
Team manager job in Miami, FL
Keep our communities fed. Our focus is simple but meaningful - from our distribution centers to our offices, every employee of C&S and our family of companies works to help feed local families, neighbors, and communities. As an Associate Customer Experience Manager, you will support the business side of the relationship for Independent customers in a region or for a specific Chain under the direction of the Sr. Manager, Customer Experience. This position builds and maintains working relationships with customers' operational management to achieve high levels of customer satisfaction in relation to the company's operations and adherence to standard operating procedures. The role is responsible for day-to-day transactional items and contributes to cross-functional teams in delivering projects and programs that solve problems and remove obstacles for the Customer. You will work collaboratively with cross-functional Customer Experience (CXT) members to identify root causes of operational issues and secure alignment and resources to address chronic challenges.
Job Description
+ Full-Time, On-site Role
+ Location: Miami, FL (with regular travel to retail store locations)
You will contribute by:
+ Facilitating communications with stakeholders as appropriate.
+ Effectively communicating with customers to resolve service issues and evaluate their requests.
+ Supporting the preparation of customer presentations to review project scope and progress.
+ Monitoring and supporting operational KPI improvement across assigned customers.
+ Assisting in influencing customer decision-making on key improvement initiatives.
+ Supporting new customer start-ups as requested.
+ Supporting operational planning around key customer events, such as holiday planning, grand openings, anniversary sales, and major in-store events.
+ Communicating and managing changes in Company operational policies and procedures as directed.
We're searching for candidates with:
+ Retail operations background is required
+ Knowledge of supply chain is strongly preferred
+ Strong communication skills
+ Strong analytical and business acumen
+ Strong project management skills
+ Strong technical computer skills
+ Willingness and ability to travel frequently
+ 2-5 years of relevant work experience
+ Bilingual (English/Spanish) is required
Environment:
+ Store : Office Temperature (65F to 75F)
+ Office : Office Temperature (65F to 75F)
We offer:
+ Weekly Pay
+ Benefits available from day 1 (medical, dental, vision, and more)
+ Company matched 401k
+ PTO and Holiday Pay offered
+ Career Progression Opportunities
+ Tuition Reimbursement
+ Employee Health & Wellness program
+ Employee Discounts / Purchasing programs
+ Employee Assistance Program
Every person matters.
We keep our values alive through a culture that embraces differences and ensures that every person matters.
The Fine Print
This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.
Qualifications
Bachelor's Degree - General Studies
Shift
1st Shift (United States of America)
Company
C&S Wholesale Services, LLC
About Our Company
C&S Wholesale Services is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S, We Select the Best & those with the motivation, pride, and drive to succeed in our fast-paced world.
Working Safely is a Condition for Employment with C&S Wholesale Services, Inc. C&S Wholesale Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Company: C&S Wholesale Services, LLC
Job Area: Chain - SE
Job Family: Sales
Job Type: Regular
Job Code: JC1716
ReqID: R-264901
Team Operations Manager - The Tzinker Team (Bal Harbour, Miami)
Team manager job in Bal Harbour, FL
Disclaimer: The below posting is on behalf of The Agency Bal Harbour, a Global Partner of The Agency. About the Role Reports To: Daniel Tzinker (Team Lead, Tzinker Team at The Agency RE) The Operations Manager is the driving force behind the Tzinker Team's efficiency, organization, and growth. As Daniel's right-hand person, you'll manage all business operations, ensuring that agents, staff, and systems work seamlessly together.
This role owns the people, processes, and systems that power the team. You'll oversee and optimize team performance, implement efficient workflows, and ensure lead conversion, contact management, and transactions are handled flawlessly. The ideal candidate is a highly organized leader with real estate operations experience, a deep understanding of sales team management, and a passion for driving business success.
This is a high-impact, in-office role-you'll be embedded with the team daily in Bal Harbour, working directly with Daniel, agents, and staff to keep the business running at peak performance.
Responsibilities
1. Business & Team Management
* Act as Daniel's second-in-command, handling all operational and administrative functions so he can focus on generating and closing deals.
* Manage & support all team members, including:
* Transaction Coordinator
* Inside Sales Associate (ISA)
* Marketing Manager
* Team Agents
* Prepare for and lead weekly team meetings to ensure alignment, progress tracking, and accountability.
* Conduct regular 1:1 check-ins with each team member to provide guidance, track progress, and address roadblocks.
* Host bi-annual performance reviews for all staff and agents, setting clear goals and expectations.
* Hold agents accountable for:
* Converting team-generated leads into active clients and closings.
* Following up on listing inquiries and converting them into direct clients.
* Executing their business development plans to grow the team's overall business.
* Recruit, onboard, and train new team members as needed.
2. Contact & Lead Management
* Oversee and maintain an organized, up-to-date contact database across multiple platforms:
* Follow-Up Boss (CRM)
* APT (The Agency's CRM)
* ActivePipe (E-Blast & Marketing Automation)
* RedX (Outbound Prospecting System)
* Ensure all leads and past clients are actively engaged with the right follow-up systems in place.
* Monitor lead conversion efforts, ensuring proper outreach and nurturing to maximize opportunities.
* Collaborate with the Inside Sales Associate (ISA) to optimize lead flow and prospecting efforts.
3. Operational Readiness & Growth Strategy
* Ensure smooth day-to-day operations, identifying and eliminating inefficiencies.
* Optimize systems and workflows to improve team productivity and profitability.
* Develop & implement business growth strategies, ensuring the team continues to scale effectively.
* Manage budgets & financial tracking, ensuring operational expenses align with revenue goals.
* Collaborate with Daniel on long-term planning, helping steer the business toward future success.
4. Performance Tracking & Reporting
* Own team performance tracking & reporting, ensuring clear visibility into business results.
* Monitor key performance indicators (KPIs) for lead conversion, agent production, sales volume, and revenue.
* Generate weekly/monthly reports to track pipeline, closed deals, and agent performance.
* Ensure accountability through regular performance insights, helping optimize team success.
Who You Are
* Real Estate Operations Expert: You have strong experience managing high-functioning real estate teams, keeping them organized and performing at their best.
* Sales Team Leader: You know how to hold salespeople accountable, drive performance, and create a winning culture.
* Tech-Savvy & Systems-Oriented: You're comfortable with real estate CRMs, marketing automation, and prospecting tools.
* Master of Organization & Execution: You create and implement systems that drive efficiency and growth.
* Proactive Problem-Solver: You anticipate challenges and find solutions before they become problems.
* Strong Communicator & Leader: You can motivate, guide, and manage a team with clarity and confidence.
* Growth-Minded: You thrive in fast-paced, high-growth environments and are always looking for ways to improve the business.
* Bilingual is a Plus: English required, fluency in Spanish, Russian, or Hebrew preferred.
It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.
Auto-ApplyCall Center Supervisor
Team manager job in Fort Lauderdale, FL
Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word “strive” lightly. It embodies what we value.
Qualifications:
Proven track record of ALL of the following:
[S]ervice
[T]enacity
[R]esponsibility
[I]ntegrity
[V]ersatility
[E]ntrepreneurship
Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
Empathetic and active listening
Excellent communication skills: concision and clarity
Passion for coaching, providing feedback and developing talent
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor, put together
Dependable and consistent
2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role
Thrives in a fast-paced environment with changing priorities and goals
Able to commute to our office in Ft. Lauderdale
Responsibilities:
Model Inktel's
Passion for People
in every interaction.
Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.
Implement strategies to keep attrition low.
Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met.
Drive a culture of accountability, continuous improvement, and personal excellence.
Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers.
Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.
Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices.
Develop and audit quality assurance strategies to ensure the delivery of world-class service.
Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.
Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
National Physician Recruiting Team Lead/Manager
Team manager job in Boca Raton, FL
Integrated Dermatology is a leading national dermatology practice that acquires and partners with dermatology practices across the United States. Our culture is driven by hard-working, dynamic individuals who collaborate to ensure the success of our partner dermatologists.
The
National Physician Recruiting Team Lead
serves as both a hands-on recruiter and the leader of a small but high-performing recruiting team. This role is responsible for managing a personal portfolio of high-priority searches while mentoring and supervising two recruiters. The Team Lead will bring polished professionalism, strong business acumen, and a sense of urgency to ensure Integrated Dermatology attracts and secures the best dermatology talent across the country.
This is not a staffing-agency style role - success depends on building trusted, long-term relationships with physicians and advanced practice providers, and representing Integrated Dermatology with credibility and integrity.
Job Description
Lead, coach, and develop a team of 2 recruiters, ensuring alignment with organizational hiring goals.
Supervise daily recruiting activities, review pipelines, and provide feedback to improve sourcing and closing strategies.
Maintain personal responsibility for a portfolio of dermatologists and APP searches, particularly high-priority or complex roles.
Actively sources experienced dermatology practitioner candidates using standard and creative strategies in target markets. Primary sourcing responsibilities will be contacting undeveloped leads through cold calling, emailing and social media.
Partner with operations leaders, practice partners, and the Seeker team to ensure timely and successful hires.
Develop creative sourcing strategies and nurture candidate relationships from first outreach to signed agreement.
Provide updates and reporting on team activity, candidate pipelines, and market insights to leadership.
Model professionalism and urgency in all interactions with candidates and internal partners.
Qualifications
Bachelor's degree required.
5+ years of physician recruiting experience, preferably in a specialty healthcare MSO or multi-site practice.
Prior experience mentoring or leading other recruiters.
Strong interpersonal and communication skills with ability to influence providers and business leaders alike.
Demonstrates high emotional intelligence and polished professional presence
Skilled in creating presentations across various platforms, including PowerPoint, and confident presenting to physician audiences such as residency programs.
Strong organizational skills with ability to proactively prioritize
Strong PC skills, including MS Office applications - Advanced Excel
Ability to leverage social media and networking ability
Demonstrated ability to manage high-volume recruiting without sacrificing relationship quality.
Polished presence, business acumen, and ability to represent the organization credibly.
Travel 10-20% when required
Additional Information
Job Type:
Full-time
#LI-REMOTE
#LI-SF1
Experience:
5+ years physician recruiting/supervisory experience (Required)
Education:
Bachelors Degree (Required)
Compensation:
Competitive base pay plus commission, along with comprehensive benefits
Integrated Dermatology and it's entities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.