Team Manager Jobs in Holliston, MA

Our client is seeking a dynamic individual to manage the day-to-day operations in a Biotech environment. This is an exciting and unique opportunity to support the Pharmaceutical Development team's office and lab space. The successful candidate will be able to thrive in a fast-paced, ever changing environment, be able to manage competing priorities, while maintaining a professional demeanor with employees. In this critical role, you will serve as the primary interface between our company and its service providers, vendors, and consultants. This position requires great attention to detail, organization, and professionalism, and the ability to maintain an efficient business environment. Responsibilities: Ensure smooth daily operations of the office environment, making sure employees have a clean and safe office. Greet and check in visitors and vendors as required, directing them to the appropriate person as needed. Troubleshoot any office issues and escalate to the appropriate teams as needed. Coordinate with the Facilities team to manage all ongoing facilities-related issues, including maintenance requests submitted by employees, cleanliness of the office space, as well as landlord relations. Manage facility service coordination: office supplies, vendors, non-lab equipment, space planning, and office expansion efforts Develop and manage relationships with catering sites for weekly lunches and events. Maintain an effective file organization for administrative project and office files that is accessible to the team if needed. Ensure office and operations security by maintaining the security access database, file keys, access cards, and office keys Provide human resources support and miscellaneous administrative project support as necessary, ex: monitoring on boarding of new employees to ensure a positive employee experience Sort and distribute incoming mail to the appropriate recipients Event planning as needed. Requirements / Qualifications: Bachelor Degree Preferred At least 2-4 years' experience in a life sciences environment preferred Proficiency in Windows operating systems, Outlook, Word, Excel, and general office equipment Ability to multi task with several priorities and maintain a high standard of discretion and confidentiality Excellent communication and interpersonal skills Flexible, confident, and driven toward results Ability to work with minimal supervision

Functieomschrijving Field Service Team LeaderAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story. Your role and responsibilities In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.The work model for the role is: remote #LI-remote This role is contributing to the Electrification Smart Power division in Western region.You will be mainly accountable for:•Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.•Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.•Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.•Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.Our team dynamics You will join a talented team, where you will be able to thrive. Qualifications for the role Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field with 6+ years experience OR Associates Degree in Electrical Theory with 8+ years of experience OR 10+ years of equivalent work/military experience. Minimum of 5 years of experience in critical power systems, with leadership qualities being essential for the role. Strong technical knowledge of UPS, generators, PDUs, and batteries. Proven ability to manage teams, projects, and client relationships effectively Knowledge of industry standards (e.g., NFPA, ANSI, OSHA). Regulation and legal compliance skills. Technical support and services skills. Project Management skills. Quality Management skills. Project Execution\Operations Management skills. Certifications such as NETA, IEEE, or manufacturer-specific certifications; Experience in a mission-critical environment (e.g., data centers, hospitals, or industrial facilities) preferred. Combination of office work and field visits, with approximately 50-60% travel required. Candidates must already have a work authorization that would permit them to work for ABB in the US. More about us ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.We value people from different backgrounds. Apply today for your next career step within ABB and visit *********** to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website ***********.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:**************************************************************************************************************************************************************************************** As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner.While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $79,800 and $148,200 annually.my BenefitsABB.com Important: In order to be employed by ABB you will need to fully comply with/fulfill all local ABB employment requirements/processes. Before applying, please read our Fraud Warning.

**Office Manager/Executive Assistant** Our client is seeking a proactive and organized administrative professional to support our executive management team and ensure smooth office operations. In this multifaceted role, you will manage administrative tasks such as travel coordination, expense reports, document filing, and vendor communications while contributing to project logistics and event planning. You'll play an integral part in maintaining office supplies, coordinating housing arrangements, and supporting various company initiatives, and recruitment documentation. ** Bachelor's degree preferred ** Technically proficient in ADP WFN and Microsoft Office Suites ** Experience in SAP/4Hana Knowledge is a plus. ** Detail-orientated, adaptable, flexible with ability to prioritize. ** Ability to handle confidential and sensitive information with discretion.

The Guest Services Manager - Overnight position must anticipate guests' needs and deliver service beyond our customer's expectation while balancing multiple tasks and processing information in a timely manner. The position reports to the Director of Guest Services and has an immediate impact on our guests' experience, which directly influences room revenue potential and our guest's experience on a day-to-day basis. The position's primary function is to provide management and leadership to the Guest Services Representatives, Concierge, Bell/Door and Operator. The position directly oversees (along with the other GSM's), GSR hiring, on boarding, training as well as 30 day and annual evaluations. The position takes an interactive role in the one-on-one training of each GSR, maintaining records of standards and guidelines. Schedule Requirements Schedule will vary based on business needs; the operation is 24 hours a day, 7 days a week, however the schedule will mainly consist of overnight hours of operation. Key Responsibilities Responsible for practicing, managing, and promoting Seaport's Mission and Values so that it becomes an intricate part of the everyday operation Be an active member and contributor to the hotel and departmental Quality Plans Manages the overnight shift, customer interactions and coaches and counsels team members While on property the position will be required to spend at least a third of each day with the team engaged in leading by example as a service provider. Acts as the key contact for the hotel overnight including during emergency situations. Develops solutions to guest feedback that anticipates and satisfies the guest's needs and falls within the hotel's service and financial obligations Supports demand periods of check-in and check-out with the Guest Services Staff Monitor and follow through to resolve guest comments received from the Medallia Survey System Anticipate the business need of our customers, from all market segments with detailed analysis of resumes and sharing that with the team daily. Review the Reception work nightly, ensuring that the financial integrity of the work performed falls within standards. Performs administrative duties including scheduling, processing payroll, maintaining accurate employee records and completing and administering performance evaluations. Communicates noteworthy activities nightly to the hotel management team utilizing the prescribed communication methods. Implements training procedures for Opera Systems and Customer Service Skills Develops and implements training tools to ensure GSRs meet criteria (this process will include the development of training manuals and daily checklists) Completes any duties and projects assigned by Department Head Required Job Knowledge Outstanding Customer Service and communication skills required Strong computer skills and communication systems experience preferred Full understanding of all Guest Services disciplines (Reception, Communication Center, Bell/Door, Night Audit, and Concierge) Previous training delivery experience a plus Proven management and leadership skills Strong problem solving and decision-making skills Ability to perform multi-tasks during high volume periods Ability to stand for long periods Qualifications Bachelor's degree or equivalent experience At least one year of supervisory or management experience At least two years' experience in a hotel with prior front office experience preferred This job description in no way states or implies that these are the only duties to be performed by the person occupying this position. The person in this position will be required to perform any other job-related duties assigned by their supervisor.

Responsibilities: Answering phones, taking messages and directing call to proper person Assisting with answering questions, giving out information to customers Creating and maintaining company reports and required materials Handling calendar for owner Coordinating events and workshops via Zoom Setting and coordination of event setup as needed Qualifications: At least three years previous experience in administrative position Proficient in Word, Excel, database or CRM software Ability to work with high demand situations Hours are: Monday through Friday 8am to 5pm The pay is up to $75K a year Benefits Medical Insurance Vacation Holidays Sick time

We're seeking a Lead Embedded Software Engineer to a team creating innovative IoT products. The role allows you to develop multiple products and be involved in new product development shaping the company's future. Key qualifications include robust C software design and coding capabilities, along with practical expertise in real-time design and embedded operating systems. Qualifications BS or MS in Computer Science, Computer Engineering or related field Have 8+ years of experience in Embedded software development, with a focus on multi-treaded systems. Proficiency in C/C++ programming languages, with expertise in embedded architectures. C is preferred. Strong understanding of embedded operating systems and real-time constraints. Demonstrated experience in developing firmware/software on microprocessors and microcontrollers. Familiarity with internet protocols and/or wireless technologies is a plus. Experience with agile development methodologies, particularly SCRUM, is advantageous.

The AWS Cloud Operations Manager will oversee the design, optimization, and management of cloud infrastructure on AWS to ensure performance, scalability, and compliance with security standards for Boston Medical. This role leads a team of engineers while driving automation, cost efficiency, and continuous improvement through DevOps practices. The manager is responsible for monitoring, incident response, backup, and disaster recovery strategies, ensuring alignment with business continuity goals. Collaborating with cross-functional teams, the manager also supports cloud migrations and contributes to a Center of Excellence for cloud operations. Deep knowledge of AWS services, cloud security, and infrastructure as code is essential, along with a commitment to Boston Medical Center's mission of delivering exceptional care without exception.

Customer Service support manufacturing part time to full time after training Hours: Part time 10am-2pm 3-4 weeks of training then move to 8:00am- 5:00pm Monday- Friday Pay: $18.00- $20.00 an hour Responsibilities: answer phones take customer orders, handle customer quotes order entry into system Excel utilize Outlook respond to customer inquires and orders Contract to permanent opening If you're interested in this opening please send resumes to Jamie: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

A biotech organization in Somerville, MA is seeking a dynamic individual to manage the day-to-day operations as an Office Manager. This is an exciting and unique opportunity to support our Pharmaceutical Development team's office and lab space. The successful candidate will be able to thrive in a fast-paced, ever changing environment, be able to manage competing priorities, while maintaining a professional demeanor with employees. In this critical role, you will serve as the primary interface between our company and its service providers, vendors, and consultants. This position requires great attention to detail, organization, and professionalism, and the ability to maintain an efficient business environment. This is an ongoing temporary engagement, offering a fully onsite schedule in Somerville, MA, with one day per week at an alternate client location. Responsibilities Ensure smooth daily operations of the office environment, making sure employees have a clean and safe office Greet and check in visitors and vendors as required, directing them to the appropriate person as needed Troubleshoot any office issues and escalate to the appropriate teams as needed Coordinate with the Facilities team to manage all ongoing facilities-related issues, including maintenance requests submitted by employees, cleanliness of the office space, as well as landlord relations Manage facility service coordination: office supplies, vendors, non-lab equipment, space planning, and office expansion efforts Develop and manage relationships with catering sites for weekly lunches and events Maintain an effective file organization for administrative project and office files that is accessible to the team if needed Ensure office and operations security by maintaining the security access database, file keys, access cards, and office keys Provide human resources support and miscellaneous administrative project support as necessary, ex: monitoring on boarding of new employees to ensure a positive employee experience Sort and distribute incoming mail to the appropriate recipients Event planning as needed Qualifications: Bachelor Degree Preferred At least 2-4 years' experience in a life sciences environment preferred Proficiency in Windows operating systems, Outlook, Word, Excel, and general office equipment Ability to multitask with several priorities and maintain a high standard of discretion and confidentiality Excellent communication and interpersonal skills Flexible, confident, and driven toward results Ability to work with minimal supervision

Our client is looking for an energetic, friendly, and eager Office Manager to assist with the day-to-day operations of their busy Newton, MA office. This is a direct hire opportunity and requires a candidate with professionalism, poise, strong attention to detail, being the point person in the office, someone who is hungry to learn with a can-do attitude and the ability to work in a fast-paced environment. Hours: 40 hours/week, Monday-Friday, onsite 5 days/week Compensation: 75K-85K *Potential offers vary based on experience level, qualifications Applicants must be able to work onsite 5 days per week in Newton, MA to be eligible for this position. If you are interested and meet the qualifications below, please apply with your resume for more information! Responsibilities: Answer, screen and direct phone calls accordingly. Greet and assist office visitors in a warm and professional manner Manage multiple meeting room calendars, expense tracking & reporting, event coordination and being point person for all building matters Handle/sort/distribute incoming daily mail. Scan, file, and copy documents as requested Maintain updated and accurate information in electronic databases Provide additional administrative support to various departments and other personnel as needed Manage overall office maintenance including upkeep of cleanliness, organization, and stock of supplies Handle vendor management Qualifications: 3+ years of office management experience in a similar role Must be motivated, professional, and have excellent communication skills Friendly and personable with a “CAN DO” positive attitude Strong multi-tasking skills and problem-solving skills Tactful and adaptable, able to take direction and follow instructions Keen attention to detail and high level of accuracy Strong proficiency with Microsoft Office programs Our Commitment to Diversity, Equity & Inclusion The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupations or positions.

🚧 We're Hiring: Ecology Transportation Team Lead - Roads & Bridges Permitting (New England / Massachusetts Focus) Are you an experienced environmental professional ready to lead impactful infrastructure projects? We're seeking a Transportation Team Lead to guide our ecological and environmental permitting efforts across Massachusetts. What You'll Do: Lead strategy and QA/QC efforts for local, state, and federal permitting projects Mentor, support, and grow a collaborative team of ecological professionals Coordinate across engineering, planning, and survey teams to integrate ecological considerations Build relationships with agencies and communities, and support business development efforts Stay current on environmental regulations and ensure team compliance You'll be stepping into a leadership role that combines technical expertise, people management, and cross-functional collaboration-making a direct impact on transportation infrastructure across the region. What We're Looking For: Bachelor's degree in Biology, Ecology, Environmental Science, or a related field (Master's a plus) 10+ years of post-degree experience in permitting, siting, planning, or task management Strong communication skills and the ability to thrive in a fast-paced, client-driven environment A passion for mentoring, growth, and innovation If you're passionate about ecological permitting and ready to lead, we'd love to hear from you.

Sitework Operations Manager - Heavy Civil 📍 Bellingham, MA | 💼 Full-Time | 💰 $90,000 - $140,000 annually (based on experience) About Us We are a well-established, growing heavy civil construction firm based in Bellingham, MA, specializing in site development, mass excavation, utility installation, grading, and paving. With a reputation built on quality, safety, and integrity, we are looking for a seasoned Sitework Operations Manager to help lead and grow our field operations. Role Summary The Sitework Operations Manager will oversee daily field operations for multiple site development projects across the region. This role requires deep expertise in heavy civil construction, with a strong emphasis on managing crews, scheduling, equipment, subcontractors, and project performance. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and knows how to keep projects moving safely, efficiently, and profitably. Key Responsibilities Oversee sitework field operations for multiple active construction projects Coordinate with Project Managers, Estimators, and Superintendents to execute work plans and schedules Manage labor, equipment, and material resources across job sites Supervise and mentor field staff, foremen, and subcontractors Maintain strict adherence to safety protocols and ensure compliance with all OSHA and company standards Conduct regular site visits to monitor progress, troubleshoot issues, and ensure quality standards are met Track and report on job progress, productivity, and budget performance Assist with procurement, equipment logistics, and scheduling Qualifications 7+ years of experience in heavy civil/sitework construction Proven leadership in a similar operations or superintendent role Strong knowledge of sitework operations including grading, excavation, drainage, utilities, and roadwork Ability to manage multiple crews and projects simultaneously Excellent communication, coordination, and leadership skills Proficient in reading blueprints and civil/site plans OSHA 30 certification preferred Valid driver's license and reliable transportation What We Offer Competitive salary based on experience ($90,000 - $140,000) Health, dental, and vision insurance 401(k) plan with employer match Paid time off and holidays Company vehicle or vehicle allowance Supportive and team-oriented work culture

Office Admin: Greet visitors and direct them to the appropriate offices Manage phone calls and correspondence (e-mail, letters, packages, Shipping assets etc.) General upkeep and maintenance of office premises including fixtures and furniture's, security access, building/facilities liasioning, ordering supplies and providing administrative support to the employees. Office and Guest house purchases are per policy, guidelines/approved budgets for each location and maintain the reports. General upkeep and maintenance of guest houses premises. Assign guest house to employee from other locations and maintain the log. Keep stock of office supplies and place orders when necessary

Our Story, Your Future Xceedance is a global provider of consulting and managed services, technology, and data sciences to insurance organizations. With offices in the United States, United Kingdom, Poland, and India, Xceedance helps insurers launch new products, drive operations, implement technology, and deliver advanced analytics capabilities and process optimization. The experienced insurance professionals at Xceedance enable re/insurers, brokers, and program administrators worldwide to enhance policyholder service, enter new markets, boost workflow productivity, and improve profitability. For more information, visit ****************** Join us if you are looking for an opportunity to be inspired, challenged, and rewarded! Job Description Summary: Assists Supervisor with all designated tasks of running contact center team for a homeowner insurance carrier maintaining the agents' performance and adherence. Monitoring the queue and service level to maintain coverage and taking calls. Key Responsibilities: As a part of a call center team the member is expected to assist their assigned Supervisor in maintaining coverage of the queue, taking calls at least 20% of the time on a weekly basis, during peak times, low service level and special events. Answering questions via team's chats, performing QA on agents, providing detailed feedback, coaching and developing team. Hosting or assisting in team meetings to review team performance as a whole, areas that need improvement and providing important updates. Assisting in various administrative duties including but not limited to tracking and recording attendance, adherence, IT issues, response times. The team lead works hand in hand each day to ensure their team is performing to the best of their abilities, identifying where retraining may be needed and ensuring success as a whole. QUALIFICATIONS: • Min. 5 years of experience with 2 years in team lead/SME role • Previous background in personal lines insurance of at least 2 years • Previous Team Lead experience in an inbound call center with high call volume • Effective communication skills • Strong ethics • Relationship building Core Skills: • Team management • Transfer and effectively communicate knowledge of business rules • Solid understanding of QA process, procedure, and guidelines • Professional demeanor and effective communication skills • Basic knowledge of office suite • Ability to multitask and work in a fast-paced environment • Motivated and willing to learn new tasks • Problem solving skills Additional Skills: • Positive attitude • Team player • Forward thinker What's in it for you and your family? · Competitive, market driven base salaries · Generous PTO plans, including paid Family Leave for both parents · Health, dental and vision insurance plans on day 1 · Company provided Life Insurance · A variety of voluntary benefits · 401(k) Retirement Savings Plan one day 1 · 9 paid Holidays · Access to free online training 24/7 EEO Statement Xceedance provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal or local law. Discrimination of any type will not be tolerated.

Since 2021, Brennan Staffing Group Inc has continued the excellence in solving the staffing needs of prestigious companies in New England. Specializing in placements in industries like High Tech, Biotech, Pharmaceutical, Healthcare, and more, we provide tailored staffing solutions on both temporary and permanent bases within Accounting, Finance and Human Resources. Our client is a prestigious global public company. They are looking for an experienced Payroll professional who demonstrates strong leadership skills along with strong project leadership skills as well. This role has a ton of visibility to corporate leadership and will be instrumental in the success of the company's success within its global payroll operations. Responsibilities: Hands on role leading day to day functions for bi-weekly and semi-monthly payroll processing. Prepare off-cycle payrolls for bonuses, stock and other payroll payments as needed, ensure timeliness and accuracy, reconcile deductions, withholdings, and cash funding Prepare and/or review related journal entries for booking in the General Ledger Daily supervision of direct staff, providing for their development, succession planning, and completion of tasks and goals Collaborate with Finance. Legal and Human Resources including Compensation, Benefits, and HRIS teams to achieve cross functional objectives Assist with various audit activities related to payroll information, workers compensation, 401(k) items, multiple worksite census reporting and benefit plan discrimination testing Lead year end activities for w-2 statement processes, corrections, and other required annual reporting Perform functional testing of payroll systems to support HRIS in performance of system upgrades and revisions to ensure payroll modules are working in line with changes Analyze and reconcile reports and quarterly tax filings to identify and resolve discrepancies Handle state and local registrations, tax setup, quarterly/annually tax filing requirements and reconciliations, work with tax vendor to address tax notices to resolution Experience Required: Bachelor's degree in finance or accounting preferred or equivalent work experience 4+ years' Workday payroll experience. Time & Attendance and GL module/account posting rules a plus 2+ years of supervisory experience, mentoring or managing people Experience with end-to-end payroll processing and operations Knowledge of Tax laws and regulations Demonstrated accounting skills including reconciliations and preparing payroll general ledger entries Proficiency in Microsoft Office, including advanced skills in Microsoft Excel working with large data sets, formulas, and pivot tables Proactive, motivated, and results orientated individual capable of partnering cross functionally with Finance, Human resources, Legal and Tax departments Highly accurate, strong judgement, sensitivity and discretion skills Strong organization, planning and project management skills; ability to prioritize tasks for self and team Proven analytical and problem-solving skills, including issue identification and prioritization Effective presentation skills, business writing, spelling, grammar, and proofreading skills, as well as verbal communication and customer service skills with excellent attention to detail ***Note - this client does spend 3-4 days in office. All applicants must be local any applicants not local will not be considered for the position***

We are partnering with a Climate Tech firm in the Back Bay looking to bring on an Office Manager/Operations Manager to join their growing team. This person will manage the day-to-day operations of the firm, handling administrative tasks such as calendar management, event planning, vendor management, etc. and human resources affiliated projects for onboarding, employee experience, etc. The ideal candidate will have 2+ years of experience working in a corporate administrative role with some experience in the HR function. This role is hybrid- 2 days onsite in our Back Bay office. If you're looking to do meaningful work within an organization that is doing impactful, important work, this could be the opportunity for you.

We are seeking a proactive and highly organized Senior Administrative Assistant / Office Manager to play a key role in ensuring smooth day-to-day operations. This role is ideal for a versatile professional who thrives in a dynamic environment and excels at balancing administrative support with office management responsibilities. As the go-to person for team coordination and operational efficiency, you will be instrumental in fostering a productive and organized workspace while supporting leadership and employees across the organization. Key Responsibilities: Manage daily office operations, including ordering supplies, coordinating maintenance, and ensuring the workspace is organized and efficient. Provide administrative support to leadership and team members, including scheduling meetings, managing calendars, and handling correspondence. Serve as the primary point of contact for vendors, visitors, and internal stakeholders. Oversee filing systems, record-keeping, and document management to ensure accuracy and confidentiality. Assist with expense tracking, invoice processing, and basic budgeting tasks. Coordinate team events, meetings, and travel arrangements as needed. Support onboarding processes for new employees, including workspace setup and paperwork coordination. Handle ad hoc projects and additional administrative duties as assigned. Qualifications: 2-5 years of administrative, office management, or related experience. Strong organizational skills with the ability to multitask and prioritize effectively. Excellent written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office management tools. Ability to maintain confidentiality and handle sensitive information with discretion. Self-motivated, proactive, and adaptable in a dynamic work environment. Onsite - 5 days/week in Wilmington MA Pays - $54,000-$58,000

The Operations Manager effectively administers the day-to-day operations of The Resolution Center. The Operations Manager works to ensure that the organization is running smoothly with space, technology, financial management, processes, and procedures in place to enable effective service delivery. The Operations Manager is a full-time staff member with a starting salary of $53,000-$58,000 per year, who is responsible for leadership of organizational development, administrative, and finance workstreams. The person in this role reports to the Executive Director and works closely with peers, potentially future direct reports, and mentors from a variety of professional backgrounds, including the Board of Directors, Manager of Mediation Services, Mediation Case Manager, Program Coordinator, AmeriCorps Member, volunteers, partner organizations, and clients. To apply, please submit a resume along with a brief cover letter that describes your interest in and qualifications for the role by email to *************************************, with the subject line “Operations Manager - [last name]”. We expect to invite a small number of applicants for initial interviews by phone/Zoom on a rolling basis in March/April 2025. Responsibilities Responsibilities of the Operations Manager include, but are not limited to: Program Support (approx. 10-20% of role or 4+ hours a week, varies based on program calendar) Field inquiries from community members to refer to relevant team members Oversee compliance with Massachusetts SJC Uniform Rules on Dispute Resolution with particular focus on ethical attention to the mediation principals Contribute to effective mediation program management, including Family Mediation, Court and Community Mediation, Parent Mediation Program, Housing Mediation Program, Re-Entry Mediation Program, primarily through process management, scheduling, and data management Contribute to effective training programs, including Basic Mediation Training, workshops, and events, with a focus on program logistics, invoicing Volunteer and Public Communications (approx. 20-30% of role or 4+ hours a week) Oversee administrative components of recruitment, support, and engagement of volunteer panel; maintain accurate volunteer database (Customer Relationship Management software) and communications tools. Develop, implement, and oversee communications and marketing strategies, including event logistics for outreach events, newsletters, and contribute to social media content Finance & Operations (approx. 30-40% of role or 10-12 hours a week, varies based on grant proposal & reporting and budget planning calendars) Partner with the Treasurer and Executive Director to manage all finances including annual budget development, internal and external reporting, accounting systems, and payroll Manage contracts with vendors, consultants, and professional services (book-keeping, insurance, audit/financial review) Manage contracts and invoicing of clients for fee-for-service mediation and training Spearhead grant writing by determining opportunities for major impact; monitor grant-funded work to ensure compliance; develop and implement individual donor fundraising (donor cultivation, fundraising events, peer-to-peer fundraising) and donor Customer Relationship Management system Office & Technology Management (10-25% of role) Oversee operations including record-keeping, project management tools and procedures, case management tools and procedures, templates and file management (hard copy / digital) Manage technology needs of the organization (software, hardware, maintenance, use policies), including state-mandated case management database administration Manage office space (supplies, equipment, hybrid work capacity) and tools and policies to ensure accessible and inclusive service delivery Desired Skills and Experience We welcome applicants with diverse identities and experiences. Research has shown differences in how people interpret job postings - for example, a study found that men applied for jobs if they meet 60% of the qualifications, while women only applied if they met 100% of the qualifications listed. If you have or are working on some of these skills, and have experience that would add value to our work and community, please apply to start the conversation: Highly organized, able to independently keep track of multiple workstreams, meet strict deadlines, and coordinate processes within a team Excellent verbal and written communication skills Sensitivity to cultural and socioeconomic diversity and the needs of individuals with low incomes; Ability to engage in cross-cultural communication effectively Commitment to and 2 + years of experience in fundraising and grant writing/grant management Deep understanding of and 2 + years of experience in budget development and management Strong competency with standard office technology (including Word, Excel, PowerPoint, Zoom, Teams, SharePoint), and ability to support others in utilizing technology tools to achieve program goals, troubleshoot problems, and develop new systems as needed. Past experience with or comfort using a CRM (such as Salesforce, Bloomerang, Constant Contact, NationBuilder, HubSpot, Salsa, etc.); understanding of the value of critical data collection Interest in and willingness to participate in continuous professional development to expand skills while in the role, and interest/capacity to lead a variety of training/workshop options Hours and Compensation This is a full-time, salaried position starting at $53,000-$58,000 per year depending on experience and increasing by cost of living, merit increases, and/or bonuses with tenure and success in the role. We offer a Qualified Small Employer Health Reimbursement Arrangement (QSEHRA) to support employees' healthcare costs up to $300 per month. We provide a 401(k) retirement plan with an employer match (typically 2-3% per year). We offer three paid vacation weeks per year (increases to 4 weeks after 2 years of employment) along with paid sick leave and a flexible work environment. The Resolution Center operates on a flexible 40-hour work week with business hours between 9am and 5pm, Monday-Friday. Staff are expected to establish a work schedule with their supervisor that provides consistent coverage of those core business hours among the staff team, with flexibility for staff to provide services outside of core business hours to meet community needs (for example, trainings that occur on weekends, mediations that occur in the evening), and flexibility for staff to work on a schedule that is healthiest and most productive for them as they manage their personal responsibilities and priorities outside of work as well. Location and Working Conditions This is a hybrid position, primarily consisting of computer and phone-based program administration/office work (which can be performed fully in The Resolution Center office or a combination of in-office and remotely), as well as in-person and online trainings, events, and meetings that may include speaking in front of a group, sitting or standing for periods of time, and transporting or arranging for transport/set up of basic event supplies and materials. The Resolution Center office is located in the Cummings Center in Beverly, MA. We can accommodate the hybrid arrangement that best suits the person hired into this role, though we expect the person in this role will work at least 2-3 days per week in the office on average to facilitate teamwork and to be the lead staff member on physical office management. To Apply Please submit a resume along with a brief cover letter that describes your interest in and qualifications for the role by email to *************************************, with the subject line “Operations Manager - [last name]”. We expect to invite a small number of applicants for initial interviews by phone/Zoom on a rolling basis in March/April 2025. About The Resolution Center Formerly called the North Shore Community Mediation Center, we were established in 1994 as a non-profit organization providing conflict resolution skills and services to people across Essex County, MA. Our mission is to educate and empower people to transform conflicts into opportunities for mutual understanding, social change, communication, and personal growth. We are a staff of 6 people with a large network of volunteers and partners. Together, we provide direct service in community, family, and court-referred conflicts; mediation training to residents, schools, organizations, professional associations, businesses and municipalities; and customized conflict resolution and restorative practice workshops and facilitations. As mediators we encourage respectful engagement for diverse perspectives to be heard and offer a place where people can have constructive conversations. The ideas of access, empowerment, equity, quality, creativity, and service are what define us as community peace-makers. We strive to create an inclusive workplace that brings together a diverse group of staff and volunteers who represent the range of experiences and identities that make up our community. To learn more about our work, please visit ************************************ and explore our mediation and training services, history, leadership, and recent activities.

Because you don't just succeed - you exceed. Retail our way. A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences for our customers. As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States. Our strong values run through everything we do. We're caring, dynamic and we succeed together. There's real accountability and ownership here as you shape your team's development and encourage a fast, efficient, enjoyable customer experience. If you thrive outside your comfort zone, apply to join us as an in-store Team Leader. What You'll Do As a Team Leader, you will motivate and coach your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales. You will lead a team by providing ‘in the moment' coaching and training on Primark ways of working with ongoing feedback. Supporting the colleague experience, you will engage the Sales Associates in your team with an emphasis on recognition, communication, and wellbeing. Daily, you will collaborate with the store management team to support the running of the store and develop a high performing and engaged retail team. Here is how it looks in action: · Managing an allocated section of a department; supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged. · Helping other managers with the day-to-day running of the store. · Assist with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement. · Managing the cash lanes and Fitting Room areas as needed. · Helping with customer feedback and complaints. · Managing stock file accuracy and driving improved availably in-store with a consistent focus on size and option control to meet customer demand. · Manage all pricing in line with Primark Pricing Principles. Monitoring pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. We're committed to your success and will provide you with a robust onboarding period. Here, you'll be empowered to succeed. As we rapidly expand across the globe, we'll give you the tools that you need to excel. We'll also offer you competitive benefits and work life balance - we know your life outside of the store is important. What You'll Bring Overseeing a team of Sales Associates and reporting directly to the Department Manager requires a bold team player to take the reins. Here's what we need from you: · Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues. · Strong service focus with experience of delivering excellent customer experience while maintaining high store standards. · Good commercial awareness and understanding of local selling patterns. · Ability to guide and support a team to achieve results. · You are nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment. · Good planning and organizational skills, prioritizing and working within agreed timescales. · Experience supporting store management with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility including availability for emergency call outs. · Ability to effectively manage difficult situations and have good problem-solving skills. · Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers. Excited? Good. Because it's energizing to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging. Apply to be part of Primark's future, today… and enjoy career growth, our way. The pay range for this role is: $27.00-$28.50 This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors. Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.