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  • Care Team Manager

    Elara Caring

    Team manager job in Jackson, MS

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. : FULL TIME 8-5 UP TO 50K ARBOR NORTH MICHIGAN You take pride in your ability to help people, in any environment, and that perfectly aligns with our culture. Our Care Team Managers are truly valued, and essential, in providing the best care to each patient, every day. At Elara Caring, all our team members play an integral role in shaping the future of healthcare. Being a part of something this great, starts by carrying out our mission every day through your true calling: supporting an amazing team of compassionate and dedicated healthcare providers. Delivering the right care, at the right time, in the right place is the mission that inspires Elara Caring, and that starts with the right people. Currently, we serve over 65,000 patients nationwide, with constant opportunities to have a significant influence in the lives of our patients and their families. This means you have countless ways to make a difference in your role as Coordination Team Lead by helping your team to reach their full potential. To continue to be an industry pioneer delivering unparalleled care, we need Care Team Managers with commitment and compassion. Are you one of them? If so, apply today! Why Join the Elara Caring mission? * You'll work in a collaborative environment * You'll be rewarded with a unique opportunity, working with elite team of healthcare professionals * Outstanding compensation package * Comprehensive onboarding and mentorship * Opportunities for advancement * Medical, dental, and vision benefits, 401K match and paid time off for full-time staff What is Required? * High School Diploma or GED * 3 years of experience in the home care industry, or fast-paced office environment * 2 years of coordinating, and management experience is preferred * Knowledge of Medicare and Medicaid, home health care benefits, policies and procedures * Excellent computer and communication skills, with ability to work in fast-paced environment * Reliable transportation to perform job responsibilities You will report to the Branch Director, Alternative Branch Director, or Regional Branch Director. This is not a comprehensive list of all job responsibilities; a full will be provided. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #ElaraGA We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families. Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9. At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location. This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.
    $41k-85k yearly est. Auto-Apply 60d+ ago
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  • Customer Account Manager 3

    UKG 4.6company rating

    Team manager job in Jackson, MS

    With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About the Team: Our Mid-Market Sales Team is dedicated to driving growth within our customer base of SMB and Strategic customers. This team focuses on prospecting across all verticals, leveraging deep industry knowledge and strong customer relationships to sell our full suite of products and services. By attending industry events, conducting business reviews, and running strategic sales campaigns, the team ensures our customers receive tailored solutions that address their unique needs and challenges. **About the Role:** We are seeking a dynamic and strategic Customer Account Manager to join our team. In this role, you will work closely with our Mid-Market (500-1500) customers to drive sales growth through upselling and cross-selling our products and modules. You will leverage your deep understanding of the customer's industry and pain points to provide tailored solutions and support. This role involves establishing and maintaining positive customer relationships through regular interactions, attending industry events, and conducting business reviews. You will also develop strategic sales campaigns, identify sales opportunities, and create proposals for HCM and Payroll solutions. Additionally, you will collaborate with internal teams to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system. **Key Responsibilities:** - Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences. - Industry Expertise: Proactively research and develop expertise in the customer's industry to advise and support customers on best practices and service expansion. - Sales Campaigns: Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. - Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. - Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users. - Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders. - Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings. - Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content. - Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. - Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction. - Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours. **About You:** **Basic Qualifications:** - 5+ years of successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas. - Minimum of 3 years of experience in the technology/software industries - Ability to travel for face-to-face customer interactions and industry events. **Preferred Qualifications:** - Excellent communication and interpersonal skills. - Proficient in Salesforce - Thrives in a quick-turn, high-paced environment - Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills - Possess strong verbal and written communication skills - Ability to articulate the value proposition of our product offering - Bachelor's degree or equivalent practical experience. - Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role - Experience optimizing and troubleshooting products or services. **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. **Equal Opportunity Employer:** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ******************. **Pay Transparency:** The base salary range for this position is $105,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
    $28k-40k yearly est. 3d ago
  • Customer Engagement Manager

    Dodge Construction Network

    Team manager job in Jackson, MS

    Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23
    $50k-60k yearly 17d ago
  • Bilingual Client Service Supervisor (Spanish/English)

    Help at Home

    Team manager job in Jackson, MS

    As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a Bilingual (Spanish/English) **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + Bilingual in both Spanish and English (read, write, speak) + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
    $30k-47k yearly est. 4d ago
  • Materials Team Leader Service Coordinator

    Autokiniton

    Team manager job in Madison, MS

    Summary Description: The Material Team Leader supports the Material Department by coordinating material handlers, ensuring efficient material flow to production, and maintaining inventory accuracy. This role assists the Material Supervisor in managing logistics, safety, and continuous improvement efforts to support smooth plant operations. The Material Team Leader serves as a facilitator in areas of problem solving, issue resolution, 6S, and standardized work compliance. Duties and Responsibilities: * Lead and support the material handling team to ensure timely delivery of materials to all production areas. * Monitor material flow, inventory levels, and container usage to prevent line downtime. * Ensure adherence to safety policies, including forklift operation, pedestrian safety, and LOTO procedures. * Conduct and/or coordinate operator training in material handling processes and EHS standards. * Support production by ensuring correct materials, labels, and containers are at each station. * Communicate daily with the Material Supervisor regarding any safety, quality, or material flow concerns. * Maintain accurate scanning and material tracking records (PFEP, QAD, etc.). * Help Material Supervisor to coordinate back fill between shifts. * Promote and maintain 6S standards in all material areas, docks, and warehouses. * Participate in and support continuous improvement and efficiency projects. * Assist with model changeovers, line support, and container organization. * Report and investigate unsafe conditions; promote and enforce safe behaviors. * Provide first-level response to material issues, document problems, and follow up for resolution. * Lead by example with a positive attitude and strong teamwork across all shifts. * Perform additional duties as assigned by the Material Supervisor and/or Materials Manager Service Key Responsibilities * Receive and process service orders from customers. * Schedule and coordinate service activities with maintenance, engineer and production teams. * Communicate effectively with customers and internal departments to ensure service expectations are met. Pay special attention to shipping service and keeping records of proof of delivery * Support cycle counts of service parts and cycle recounts. Responsible for API service parts * Propose service part to be scrapped - always maintain visibility on QAD of all service transactions * Support preventive maintenance material handling equipment by ensuring timely scheduling and follow-up. * Track and document work completion, costs, and materials used. * Maintain accurate records of service requests, invoices, and cost notifications. Required Skills * Must be able to perform basic math and understand how physical material movement is reflected in the QAD system * The person needs to be able to use excel and ERP company system * Strong interpersonal and communication skills. * Must have or be able to obtain a Fork Truck License (certification required). Including frames handling * Proficiency with scanners, QAD, or material tracking systems preferred. Posted Date 11/7/2025
    $31k-56k yearly est. 60d+ ago
  • Supervisor - Call Center

    Maximus 4.3company rating

    Team manager job in Jackson, MS

    Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. This is a fully remote role. *Position is contingent upon contract award* Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. - Supervisory or team lead experience in a remote contact center environment - Excellent communication, coaching, and problem solving skills - Technical proficiency with remote-work technologies - Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools - Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 56,000.00 Maximum Salary $ 76,500.00
    $22k-31k yearly est. Easy Apply 4d ago
  • Supervisor, Customer Success Team

    Coinbase 4.2company rating

    Team manager job in Jackson, MS

    Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Supervisor for the Concierge on the Customer Success Team, you will lead a specialized team of customer focused Concierge Agents who own high value customer relationships that are essential to Coinbase achieving its mission. Using your customer support, operations, and team leadership skills you will play a crucial role ensuring we deliver an outstanding high value customer experience globally. What you'll be doing (ie. job duties): * Manage and support initiatives aimed at streamlining operations and improving customer experience metrics. * Achieve SLAs, productivity and quality metrics for your line of business/team members. * Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes. * Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution. * Handle customer escalations to resolution, including collaborating across teams of subject matter specialists. * Model an investigative mentality to help address critical customer issues at the root cause. * Represent and advocate for the customer across organizations to drive impactful changes. * Champion clear communication with internal and external partners to align on solutions and drive results. * Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts. * Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. * Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products. What we look for in you (ie. job requirements): * FINRA License series 7 and 63 (will not initially be sponsoring licenses) * FINRA License 24 OR 9 AND 10 (will not initially be sponsoring licenses) * Experienced and passionate people leader with a proven track record of guiding and developing teams. * Motivated by Coinbase's mission and creating a seamless experience for our highest value individual and enterprise clients. * Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment. * Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto. * Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation. * Fantastic communication skills in order to operate across multiple departments and stakeholders. * Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. * Experience in Banking, Wealth Management, Corporate Finance, Asset Management, FinTech or Crypto. Nice to haves: * FINRA License Series 3, 4, 65, or 66. * High level of proficiency in cryptocurrency and Coinbase products. * Advanced degree in business, finance, project management or client experience. *NOTE*: This posting is for a remote Customer Success Supervisor role. We also have an in-office opportunity in Charlotte, NC. The Charlotte-based position requires*being onsite*; relocation assistance is available Job #: P73431 *Pay Transparency Notice*: Depending on your work location, the target annual *base *salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k)). Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits: $96,305-$113,300 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
    $44k-76k yearly est. 4d ago
  • Office Manager

    Gateway Behavioral Health Services 4.3company rating

    Team manager job in Jackson, MS

    The Office Manager is responsible for the general flow of patients in and out of the office which includes confirming all new patient paperwork has been completed, obtaining new insurance information, notifying providers when patients are ready for their appointments, collection for services rendered and confirming/ filling schedule. QUALIFICATIONS Essential Duties Greets patients and visitors. Inquire with each patient if there are any changes to the address, email, phone numbers and update accordingly. Also inquire if there are insurance changes. Verify insurance for active coverage. Answer telephone. Schedule appointments for patient care and to maximize production goals. Confirm all new patient paperwork has been completed. Collect co-pay and schedule next-appointment. Serve as back up when needed. Sort/distribute incoming mail. Be available when any service techs, fire inspectors, etc. come into the office as they will need to be escorted through the office. Keep the front desk and reception areas clean, order supplies, restock patient restrooms with supplies and empty the trash. Keep staff informed of any scheduling concerns. Scan documents into client record. Document and maintain records of daily meetings and monthly staff meeting. Maintain patient confidentiality and secure electronic Protected Health Information (PHI) under HIPAA. Other related duties as assigned. . Requirements: Knowledge/Skills/Abilities Knowledge of English composition, grammar, spelling and punctuation. Skilled in the use of basic office equipment such as: telephones, calculators, copier, fax, computers and computer software (MS Excel, Word, Practice Management software). Ability to be professional and maintain composure when dealing with stressful situations. Ability to cooperatively work with staff and patients and build relationships of trust. Ability to prioritize, organize and complete tasks timely. Ability to accept constructive criticism. Ability to understand and follow written and verbal instructions. Ability to collect data, establish facts and maintain confidentiality. Ability to communicate and express thoughts and ideas clearly and competently. Ability to quickly grasp relevant concepts regarding duties and responsibilities. Greet visitors and patients professionally and courteously. Education/ Experience High school diploma or equivalent Medical office experience preferred Prior insurance experience preferred Physical/ Environmental Requirements Must be able to lift up to 35 pounds. Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff. Must be able to read memos, computer screens, personnel forms and clinical and administrative documents. Must have high manual dexterity. Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn. GATEWAY BEHAVIORAL HEALTH SERVICES is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
    $32k-41k yearly est. 39d ago
  • Office Manager/Keyholder

    Generator Supercenter

    Team manager job in Jackson, MS

    Benefits: Free Friday Breakfasts A positive and collaborative work environment Voluntary Life Insurance Short and Long Term Disability Medical, Dental and Vision 401K Matching (after 6 months of employment) Company work truck is provided * offered after 60 days of employment Company OverviewGenerator Supercenter is the company for all your generator needs. We provide high-quality models, have factory-certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace of mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator. Responsibilities Primary lead setter and lead generator for the area sales team. Responsible for opening and closing the retail showroom. Supports company operations by maintaining office systems and supervising staff. Maintains office efficiency by planning and implementing office systems and layouts. Review sales folders for accuracy. Contribute to team effort by accomplishing related tasks as needed. Qualifications Proven experience in office managerial roles, with at least 2 years experience. Strong written and verbal communication skills to produce reports, assign tasks, accept instructions, and handle vendor contracts, among other tasks. Organization and the ability to multitask to complete a wide variety of tasks. Ability to maintain confidentiality and handle sensitive information. Flexibility to help them adjust to new tasks should the company or office need change. Strong interpersonal skills to interact positively with all employees. Leadership ability to manage challenges and oversee employees. Attention to detail to ensure tasks are completed thoroughly and correctly. Proficient in MS Office, including Word, Excel, and PowerPoint. Must practice regular and dependable attendance. This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Join The Generator Supercenter Family - Here it's not just some catchy phrase; it's a lifestyle. We're looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.
    $25k-37k yearly est. Auto-Apply 60d+ ago
  • Team Leader

    Sbarro Northpark #5620

    Team manager job in Ridgeland, MS

    Job Description Sbarro 1200 East County Line Road, Suite 1540, Ridgeland MS 39157 Benefits Paid Vacation Paid Sick Employee Meal Perks! If Full-Time, Employer paid Short-Term Disability, Long-Term Disability, Accidental Death, and Life Insurance Dental insurance Health insurance Vision insurance Critical Illness Summary Reporting to the General Manager, the Team Leader opens the restaurant as business needs mandate and begins food preparation and production. Once the store opens, they provide front-line service to Sbarro guests in an enthusiastic, friendly, outgoing, clean and safe manner. In addition, due to sales volume fluctuations in any given restaurant and the various station responsibilities, the Team Leader will be asked to assist in fulfilling other position duties. It is desirable that the Team Leader be cross-trained in each duty. Essential Duties & Responsibilities Opening Duties • Unlocks and opens the restaurant for daily operations. • Supervises other team members in readying the restaurant for daily operations including cleaning duties, food preparation and assembly until the opening Manager arrives. • The Team Leader does NOT handle cash or access funds in the safe. That responsibility is reserved for the Opening Manager. • Other duties as assigned. Server / Cashier • Must serve customers within their assigned station, following prescribed methods and within prescribed standards for guest service. This includes greeting, enhancing sales through purchase suggestions to customers, proper serving procedure, checking for guest satisfaction in accordance with the standards established for guest satisfaction and recipe compliance. • Maintains product knowledge, knows the ingredients, presentation, price of all menu items and specials. • Receives payment for all transactions following prescribed methods and with prescribed standards for guest service. • Follows all required procedures outlined in Sbarro cash handling policy. • Demonstrates full working knowledge of Sbarro point-of-sale register system. • Completes cleaning and stocking duties in accordance with the appropriate daily operating procedure. • Practices food safety and sanitation standards required of foodservice establishments. • Follows established cost control systems, including employee food policy and waste guidelines. • Assists other team members when required. • Responsible for the proper use of gloves, utensils, and portion size of each item, temperature of hot food, and the attractive presentation of all food. • Communicates in a timely manner with the co-workers and management regarding the amount of food on hand and its quality. • Assists other team members when required. • Other duties as assigned Pizza Maker • Prepare all food products in accordance with the specifications outlined in the Recipe Manual and Recipe Cards while utilizing predetermined safety and sanitary procedures. • Appropriately judges the volume of sales in relationship to pizza preparation and production. • Communicates in a timely manner with the co-workers and management regarding the amount of food on hand and its quality. • Completes cleaning and stocking duties in accordance with the appropriate daily operating procedure. • Practices food safety and sanitation standards required of foodservice establishments. • Follows established food safety time and temperature controls and cost control systems, including employee food policy and waste guidelines. • Serves customers within their assigned station, following prescribed methods and within prescribed standards for guest service. This includes greeting, enhancing sales through purchase suggestions to customers, proper serving procedure, checking for guest satisfaction in accordance with the standards established for guest satisfaction and recipe compliance. • Maintains product knowledge, knows the ingredients, presentation, price of all menu items and specials. • Responsible for the proper use of equipment, gloves, utensils, and portion size of each item, temperature of hot food, and the attractive presentation of all food. • Assists other team members when required. • Other duties as assigned. Steam Cook / Prep • Prepares all food products in accordance with the specifications outlined in the Recipe Manual and Recipe Cards while utilizing predetermined safety and sanitary procedures. • Operates all station preparatory equipment in a safe and sanitary manner (i.e., knives, steam cooker, dough machine, pizza oven, stove etc.). • Functions independently to prepare adequate product according to predetermined production schedules or requirements. • Correctly maintains all displayed steam table items according to Sbarro Recipe Manual and Sbarro Product Cards while maintaining local health requirements. • Correctly rotates all new and prepared products in a FIFO (first-in, first-out) manner. • Follows established food safety time and temperature controls and cost control systems, including employee food policy and waste guidelines. Dishwasher • Maintains sink area, dining room tables and seating, floors, service stations, restrooms and trash receptacles, including doors, shelves and racks in a clean and sanitized manner in accordance with restaurant procedures and standards. • Cleans and sanitizes all restaurants' trays, pots, pans, pans and other utensils, with the exception of knives using prescribed methods and procedures. • May be required to wash, clean and sanitize restaurant storage areas including walk-in freezers and refrigerator using prescribed methods and procedures. • Serves customers on an as needed basis within their assigned station, following prescribed methods and within prescribed standards for guest service. This includes greeting, serving procedures, checking for guest satisfaction in accordance with the standards. • Completes cleaning and stocking duties in accordance with appropriate operating procedures. • Assists other team members when required. • Other duties as assigned. • Responsible for the proper use of equipment, gloves, utensils, and portion size of each item, temperature of hot food/cold food, and the attractive presentation of all food. • Serves customers within their assigned station, following prescribed methods and within prescribed standards for guest service. This includes greeting, enhancing sales through purchase suggestions to customers, proper serving procedure, checking for guest satisfaction in accordance with the standards established for guest satisfaction and recipe compliance. • Maintains product knowledge, knows the ingredients, presentation, price of all menu items and specials. • Assists other team members when required. • Other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions where accommodations do not present an undue hardship to the company.. • Ability to follow all health and safety laws, policies and procedures. • Ability to deliver food orders within specified time goals • Prolonged periods of standing, walking, bending and stooping. • Able to lift 50 pounds. • Able to effectively and safely use kitchen knives. • Adequate command of English language including understanding, speaking, reading and writing. • Basic mathematical skills for accurate cash handling. Other Requirements • Outgoing, enthusiastic, willing to serve the public in a positive manner. • Able to arrive to work on time. • Able to work in a cooperative manner with the other team members and management staff. • Ability to handle stressful situations in a calm, pleasant attitude. • Ability to manage multiple tasks. Employment Standards • Must be at least 18 years of age and possess all documents and permits required by law. • Previous restaurant experience is helpful but not required ABOUT SBARRO In 1956, Carmela and Gennaro Sbarro opened the doors to their Italian salumeria in Brooklyn. Carmela “Mama” Sbarro made pizza slices for shift workers looking for a quick meal. Her slices were so popular that they soon opened a second location focused solely on pizza. Since then, Sbarro has brought the best pasta, salad, and of course the XL NY slice to 630 eateries across 28 countries. You're welcome, world.
    $37k-73k yearly est. 29d ago
  • Office Manager

    Jackson Public Schools Ms 3.9company rating

    Team manager job in Jackson, MS

    Qualifications High school diploma two years of business college preferred Proficiency in oral and written communication Ability to establish and maintain cooperative working relationships Ability to type 40 words per minute Proficiency in computer skills (Word, Excel, and SAM) Loyalty and discretion Reports To Building principal or principal's designee Job Goal To assure a smooth and efficient operation of the school office in order to impact positively the education of children Essential Functions Serves as student administration management (SAM) system administrator and primary contact; assists with SAM training; ensures timelines are met; inputs and maintains required data on student administration management system; runs site specific queries/reports. Serves as secretary/receptionist for building principal; organizes, manages, and supervises office operations and personnel; performs a variety of administrative support functions regarding school personnel including entering payroll, purchase orders, and requests for maintenance and building repair. Orders and stores all supplies; request checks for payment of school expenditures; assists with inventory of school's furniture and equipment. Administers medication to students with parent authorization; monitors students on medication; provides minor first aid and notifies parents in case of emergency. Opens, sorts, and routes mail, packages and special deliveries to appropriate individuals and departments. Assists with handling attendance, tardiness, and dismissals of students; schedules students and changes student schedules as directed. Operates a variety of office equipment including typewriters, computers, and facsimile machines; inputs and retrieves data and text and maintains disk filing and storage. Enters food service report; secures and stores lunch applications for federal lunch program; maintains list of students who receive assistance from Department of Human Services. Collects and receipts all money, maintains proper bookkeeping, and prepares funds for deposit. Handles arrangements for transportation for field trips and special events. Performs other related duties as requested or assigned. Evaluation Performance of this job will be evaluated in accordance with provisions of the Board's policy on evaluation of personnel. Salary Information Classification: Elementary Office Manager Scale: Classified Grade: F Days Employed: 225 per school year Beginning Salary $20.00 per hour Overtime: Non-exempt
    $20 hourly 55d ago
  • Office Manager

    Tougaloo College 3.6company rating

    Team manager job in Jackson, MS

    The Office Manager reports directly to the Facilities Manager. The responsibilities of the Office Manager include managing the overall operations of the Office of Facilities and Real Property Management, including providing great customer service, assigning and managing the work order process, preparing purchase requisitions, and ensuring the efficient and effective flow of the sector office. Duties * Assist the Vice President and the Facilities Manager in maintaining a professional office environment. * Responsible for answering the phones. assigning and managing work orders and providing customer service to the College community as it pertains to Facilities and Real Property Management. * Monitors walkie-talkie radio traffic and dispatches various personnel as necessary to various situations on campus according to priority. * Assist the Facilities Manager with facility rentals and special event logistics. * Prepares purchase requisitions and assists in maintaining the department's budgets and records, including equipment and supplies inventory. Maintains all office files in a professional manner. * Responsible for coordinating the calendar schedule of the Vice President and the Facilities Manager. * Responsible for maintaining records for scheduling the use of the College's transportation fleet, including the College's buses and automobiles. and rental vehicles. * Pick up. son and route incoming mail and process outgoing mail. * Maintain inventory, order, and distribution of office supplies. * Contact contractors and vendors for bids. scheduling. ordering and information. * Under the direction of the Vice President. supervises the student workers assigned to our department. * Assist with the management of Title III and SAFRA projects and reports. * Coordinate, perform, and assist all other areas that ensure the successful and professional operation of the Office of Facilities and Real Property Management. Required Knowledge, Skills and Abilities * High School education or equivalent. * A minimum of three to five years of progressive secretarial, dispatch, or office management experience is required. * Good oral and written communication skills. * Computer literacy in the areas of Microsoft Word, Excel, and other technologies is expected. Date of Position Opening 2025-11-01 Application Deadline Until position filled Salary Commensurate with experience Job listing Job Posting- Office Manager 2025.pdf Email App/Resume/Cover Letter to: **************************** In order to apply for a position, click the Employment Application link and complete the form. Physical Address: Tougaloo College Attention: Director of Human Resources 500 West County Line Road Tougaloo, MS 39174 TOUGALOO COLLEGE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, AGE, NATIONAL ORIGIN, SEXUAL ORIENTATION, DISABILITY, CITIZENSHIP, VETERAN STATUS, GENETIC INFORMATION, GENDER IDENTITY; OR ANY OTHER LEGALLY PROTECTED STATUS. THE COLLEGE PROHIBITS SEXUAL HARASSMENT, INCLUDING SEXUAL VIOLENCE.
    $29k-34k yearly est. Easy Apply 60d+ ago
  • Team Lead, Quality Excellence

    Rxbenefits 4.5company rating

    Team manager job in Jackson, MS

    RxBenefits is hiring! We are adding resources to the Member Services team. The Quality Excellence Team Lead will lead a team of Quality Analysts focused on improving the quality of customer interactions while enhancing efficiency of our operations. The successful candidate will be responsible for developing a best-in-class quality program by establishing brand driven quality evaluation standards, implementing automated evaluation strategies, and improving performance through employee development and accountability. In addition, this position will deliver continuous improvement in the quality assurance program to meet evolving business needs. In addition, the Quality Excellence Team Lead will lead a team of Mentors who are responsible for various support functions including but limited to daily support, coaching, and development of Member Services Representatives, supporting New Hire Training and On the Job Training, member escalations and overrides and phone support during high call volumes. The Quality Excellence Team Lead will work closely with Leadership, Recruiting, Human Resources, and Learning and Development to identify, refine, incorporate, and evolve the definition of excellence across the representative life cycle including interviewing, onboarding and new hire training program, ongoing monitoring, support, and development of representatives through a well-defined, metric-driven quality program **Job Responsibilities Include:** General + Gather data, perform analysis and validation, draw conclusions to make decisions that advance and improve the representative life cycle program + Meet and exceed defined key performance indicators (KPIs) ensuring KPIs are indicators of success + Prepare reports and business reviews to illustrate overall program effectiveness and opportunities + Ensure processes and policies are followed by representatives in the course of service delivery; modify and enhance policies and tools to improve representative success + Monitor complaints to identify recurring issues; collaborate within and outside of the department to delegate and/or lead improvement efforts as appropriate + Ensure representative call handling and training resources are current, accurate, and user friendly + Identify knowledge gaps and work with management and training to resolve + Develop and perform ongoing engagement to keep staff motivated and optimize performance + Support Workforce Management (WFM) activities to ensure agent competency and training timelines align with the projected needs of the WFM team Quality + Own and enhance quality program, scorecards, curriculum design, and QA analytics + Oversee performance monitoring, measurement, and evaluation of all representatives to improve efficiency; ensure foresight to annual performance reviews + Strong conflict resolution and decision-making skills; able to navigate complex situations with fairness, professionalism, and sound judgment. + Develop procedures for team communication and tracking of coaching metrics + Provide training and support to Quality Analysts on systems, policies, procedures, and core processes + Partner with Training using results from monitoring and other quality programs to create or enhance training materials to address skillset and knowledge gaps + Coordinate and facilitate call calibration sessions to ensure accurate and consistent feedback to the overall department + Scale the quality program through increasing Quality Analysts productivity and automation and analytics capabilities Mentor Leadership + Oversees and directs the day-to-day activities of Mentors + Address and/or delegate more complex member inquiries, tier 2 escalations, and concerns + Oversee escalation process, timely resolution, and directing member outreach phone calls + Develop procedures, processes, reporting, and communications to ensure the Mentor program is consistently successful in supporting Member Services + Support agent acute performance-related development opportunities identified thru escalation line as well as internal and external customer feedback + Monitor the department feedback channels to ensure adequate coverage for timely response and resolution with a goal of working issues timely through to resolution and communication of the resolution _Required Skills/Experience Include:_ + Bachelor's degree Education or equivalent work experience. + 1-2 years of proven experience as call center supervisor or similar leadership position + Experience in a contact center environment in a Quality role + Experience gathering, conducting and evaluating data, identifying points of improvement, and developing clear and compelling solutions and strategies from the findings + Strong working knowledge of Five9 and Virtual Observer, preferred or other relevant contact center phone and QA systems + Exceptional verbal & written communication skills + Working knowledge of MS Office + Knowledge of performance evaluation procedures + Outstanding communication and negotiation abilities + A results-oriented approach + Excellent organizational and leadership skills + Ability to work in a fast-paced environment with targeted deadlines. + Strategic thinker and strong analytical skills + Proven track record of success in managing individual contributors + Superior written and verbal communication skills and presentation skills + Excellent leadership and developmental skills, virtual team experience + Demonstrated success managing new initiatives while meeting operating and fiduciary requirements + Excellent time management, planning, organizing, and prioritizing skills + Team-oriented, self-motivated, performance-oriented + Ability to foster trust and build strong business partnerships + Business acumen to support senior leaders + Must be non-biased and confidential in all work activities + Collaborative worker with experience coordinating with other departments such as client implementations, client services, and other operational units impacting resources. _Preferred Skills/Experience Include:_ + Proficiency in multiple languages _Based on relevant market data and other factors, the anticipated hiring range for this role is $56,800 - $71,000_ _annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals._ _We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization._ _RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:_ + _Remote first work environment_ + _Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members_ + _Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)_ + _Additional buy-up options for Short- and Long-Term Disability and Life Insurance_ + _401(k) with an employer match up to 3.5% available after 60 days_ + _Community Service Day to give back and support what you love in your community_ + _10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like_ + _Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work_ + _Tuition Reimbursement for accredited degree programs_ + _Paid New Parent Leave that can be used for adoption or birth_ + _Pet insurance to protect your furbabies_ + _A robust mental health benefit and EAP service through Spring Health to support you when you need it most_ RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
    $56.8k-71k yearly 14d ago
  • Assistant Salon Team Lead

    YSG

    Team manager job in Clinton, MS

    Ready to bring some sparkle to our fabulous salon? We've got the perfect spot for you as a full-time Assistant Salon Team Lead at Yellowhammer Salon Group! Enjoy a flexible schedule, including evenings and weekends, and receive a competitive wage averaging $15-20/hour plus bonuses, and daily tips. We're also proud to offer: Medical and dental $250 referral bonus Vacation time Your birthday off work Join our journey by sending in your application today! THE TYPE OF ASSISTANT SALON TEAM LEAD WE'RE LOOKING FOR We're searching for someone who can meet the following qualifications: A current cosmetology or barber license 1 year of customer service experience Ability to stand, bend, and occasionally lift up to 25 pounds WHAT IT'S LIKE As our Assistant Salon Team Lead, you're the heartbeat of our salon, managing operations and providing leadership for success. Leading by example, you guide your team to expand clientele and boost profitability. You delve into the business side, sharing your knowledge with your enthusiastic team. You're a coach and mentor, fostering a positive work environment and setting the example with top-notch hair care services Each guest receives the highest quality treatment with you on the job. From hiring to conflict resolution, you handle it all with ease and professionalism. Your secret sauce? Bringing out the best in others by being your absolute best self! ABOUT US With locations in 11 states, we operate over 180 smartstyle salons. We help over 2 million customers look and feel more attractive every single year! We pride ourselves on providing affordable, quality services. Our dedicated managers and assistants offer guidance and support, creating a collaborative team environment that sparks innovation. With a commission structure offering both hourly wages and a percentage of business revenue, daily tips paid in cash, and rapid clientele growth is a given, no wonder we've got such happy team members! Every day is an opportunity for growth, creativity, and success. If this role suits your style, fantastic! Applying is a breeze, taking less than three minutes. Good luck - we're thrilled to meet you!
    $15-20 hourly 60d+ ago
  • Assistant Salon Team Lead

    Smartstyle By YSG

    Team manager job in Clinton, MS

    Job Description Ready to bring some sparkle to our fabulous salon? We've got the perfect spot for you as a full-time Assistant Salon Team Lead at Yellowhammer Salon Group! Enjoy a flexible schedule, including evenings and weekends, and receive a competitive wage averaging $15-20/hour plus bonuses, and daily tips. We're also proud to offer: Medical and dental $250 referral bonus Vacation time Your birthday off work Join our journey by sending in your application today! THE TYPE OF ASSISTANT SALON TEAM LEAD WE'RE LOOKING FOR We're searching for someone who can meet the following qualifications: A current cosmetology or barber license 1 year of customer service experience Ability to stand, bend, and occasionally lift up to 25 pounds WHAT IT'S LIKE As our Assistant Salon Team Lead, you're the heartbeat of our salon, managing operations and providing leadership for success. Leading by example, you guide your team to expand clientele and boost profitability. You delve into the business side, sharing your knowledge with your enthusiastic team. You're a coach and mentor, fostering a positive work environment and setting the example with top-notch hair care services Each guest receives the highest quality treatment with you on the job. From hiring to conflict resolution, you handle it all with ease and professionalism. Your secret sauce? Bringing out the best in others by being your absolute best self! ABOUT US With locations in 11 states, we operate over 180 smartstyle salons. We help over 2 million customers look and feel more attractive every single year! We pride ourselves on providing affordable, quality services. Our dedicated managers and assistants offer guidance and support, creating a collaborative team environment that sparks innovation. With a commission structure offering both hourly wages and a percentage of business revenue, daily tips paid in cash, and rapid clientele growth is a given, no wonder we've got such happy team members! Every day is an opportunity for growth, creativity, and success. If this role suits your style, fantastic! Applying is a breeze, taking less than three minutes. Good luck - we're thrilled to meet you! Job Posted by ApplicantPro
    $15-20 hourly 21d ago
  • Team Lead

    Rack Room Shoes Inc. 4.2company rating

    Team manager job in Jackson, MS

    31143 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility * Primary responsibility is the safety and welfare of employees and customers. * Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. * All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures * Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory * Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage * Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance * Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards * Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. * Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 369 Rack Room Shoes 369 Pay Range: The Columns Of Jackson 1081 Vann Drive Ste 110 About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Jackson, Tennessee US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
    $26k-32k yearly est. 60d+ ago
  • Team Lead, SOC

    Bcbsms

    Team manager job in Flowood, MS

    Healthy Careers Start Here At Blue Cross & Blue Shield of Mississippi, we encourage professional growth in a challenging and fast-paced atmosphere. Our 'be healthy' culture promotes health and wellness at all levels of the Company, and we provide our employees with the time, tools and resources to commit to a healthy lifestyle. The Security Operations Center (SOC) Team Lead is a vital role guiding our security operations monitoring and incident response programs. This position will be working with a SOC team, triaging, investigating, and prioritizing the analysis of incoming alerts. The SOC Team Lead will be driving critical incident response actions, and remediating threats enterprise-wide. This position will leverage the best-of-breed security solutions in a diverse technology environment. The SOC Team Lead will work closely with the Information Security Team, as well as with Information Technology teams to identify attacks and mitigate risk. The ideal candidate for this position will be hands-on, proactive, and will be expected to be able to communicate effectively, be extremely detailed, and be process focused. Job Specific Requirements - Bachelor's or Master's Degree in Information Technology, Cyber Security, Computer Science, Computer Engineering, or similar. Minimum 3 years of Information Technology and/or Information Security experience, with experience in vulnerability management and penetration testing. Understanding of threats, attacks, logs, operating systems and key security technology (firewalls, anti-malware, proxies) Strong leadership and communication skills Ability to create and present executive level threat reports Strong time management and multitasking skills as well as attention to detail. Comfortable with impromptu tasking and loosely defined requirements. Excellent oral and written communications skills. Ability to troubleshoot technical and security related issues Understanding of cloud architecture and security principles strongly preferred Cloud security certifications preferred Experience working in a 24/7 environment preferred Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.
    $37k-74k yearly est. Auto-Apply 60d+ ago
  • PT Team Lead

    Regal Theatres

    Team manager job in Flowood, MS

    The full-time Team Lead is a full-time hourly employee and the part-time Team Lead is a variable hour employee or PT regular employee whose primary function is to oversee the delivery of the Front of House Operations. When required they will assume responsibilities of a duty manager, open and close the building, including key-holding. Act as a representative of Regal in a way that is consistent with our mission statement and policies. Essential Duties and Responsibilities include the following. Other duties may be assigned. Regular and consistent attendance. Upholding and administering all company policies. The training, developing and coaching of non-management employees. Performing all staff positions as required. Ensuring guest satisfaction. Counting and reconciling all receipts taken in during a business day. Controlling costs, including all direct operating expenses. Operating all projection and audio-visual equipment within the theatre, both hardware and software. Ensure operational delivery of marketing campaigns and promotions of feature film engagements. Monitor the standard of maintenance and operational delivery to ensure standards are maintained at all times. Ensure required alcohol certification and training are current for all staff employed in alcohol service roles. Knowledge and compliance of dress code. Have completed or in the process of completing the team lead training. Have reviewed and understand the ROM. Monitoring risk management as it pertains to the theatre, i.e., employee and patron safety, loss prevention, emergency situations, and the proper handling, reporting, and investigating of accidents and reporting those details to management. Required to read and understand training materials that will cover subjects such as harassment prevention and other regulatory compliance. Additional Duties and Responsibilities as assigned by the GM or other senior manager. Team Leads are to be utilized in situations in which management is unavailable during non-peak periods. Such job duties include performing theatre opening and closing procedures. A Senior Team Lead may not complete managerial duties Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High School Diploma or equivalent (if not currently a high school student). At least three months supervisory experience, or 6 months theatre experience with completion of Cast Certification Program, or a combination thereof, or, after showing potential leadership and/or management skills to theatre management, which is subject to VP approval. If the theatre sells alcohol and employee's assigned duties will include the selling/serving of alcohol, employee must be of legal age to sell and serve alcohol according to state or local laws. It is employee's responsibility to complete any legally required state or local training and obtain the required certificate. In addition, employee must complete the Regal Responsible Beverage Server training on Regal Online University. Language Ability: Possess good public speaking skills. Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc. Listen effectively, respond clearly and directly, and ability to explain information to others. Math Ability: Perform calculations with speed and accuracy and identify and correct errors. Reasoning Ability: Identify problems, gather relevant data, and note possible causes of problems. Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and recommend solutions. Take action beyond what is necessarily called for and perform tasks with a minimal amount of supervision. Perform under pressure and/or opposition. Computer and Office Skills: Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets. Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail. Use tools and equipment with dexterity and perform mechanical tasks as necessary. Personal Skills: Interface excellently with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others. Establish goals, budget time, and set priorities to achieve desired objectives. Supervisory Responsibilities: Directly supervises an unspecified number of employees. Carries out supervisory responsibilities in accordance with Regal's policies and applicable laws. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 75 lbs. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
    $37k-74k yearly est. 60d+ ago
  • Team Lead, Petsense

    Tractor Supply Company 4.2company rating

    Team manager job in Clinton, MS

    This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. **Essential Duties and Responsibilities (Min 5%)** It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: + Maintain regular and predictable attendance. + Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs. + Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. + Take the initiative to support selling initiatives (TEAM): + Thank the Customer + Engage with the customer and/or pet + Advise products or services + Make it Memorable This position is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in this position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: + Execute assigned basic, promotional, and seasonal merchandising activities. + Perform Opening/Closing procedures. + Transport and make deposits to bank. + Assess store conditions and assign duties. + Organize and prioritize workflow through the use of the daily planner. + Recovery of merchandise. + Participate in mandatory freight process. + Perform regular and promotional price change activities. + Resolve customer complaints/issues and ensure the customer has a positive experience. + Adhere to loss prevention standards and respond to any alarm calls as needed. + Communicate with Team Members on job functions, responsibilities and financial goals. + Operate cash register/computer supervising cash handling procedures. + Assist Team Members on appropriate application of policies and procedures. + Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required + Complete all documentation associated with any of the above job duties May be required to perform other duties as assigned. **Required Qualifications** Experience: Retail experience and/or pet/live animal knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license. Education: A high school diploma or equivalent is preferred, but not required. Regardless of education level, Team Members must be able to read, write and count accurately. **Preferred knowledge, skills or abilities** + Pet/Live Animal, pet food, pet product knowledge is strongly preferred. + Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. + Basic computer skills. + Ability to perform and execute principle responsibilities of Team Members. **Working Conditions** + Working environment is favorable, generally working inside with moderate noise. + Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. + Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours + Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines **Physical Requirements** + This position is non-sedentary. + It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. + It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service. + Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation): + Ability to occasionally lift or reach merchandise overhead. + Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. + Ability to move throughout the store for an entire shift. + Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. + Ability to constantly operate store equipment such as computer, cash register, and other store equipment. + Ability to read, write, and count accurately to complete all documentation. + Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. + Ability to process information / merchandise through the point-of-sale system. + Ability to handle and be in contact with birds/poultry. + Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds. + Ability to successfully complete all required training and certification. + Ability to travel as required in support of district needs. + Ability to drive or operate a vehicle for business needs. + Lifting 50+ pounds **Disclaimer** _This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor._ **Company Info** At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visitthis link (********************************************************************** for more specific information about the benefits and leave policies applicable to the position you're applying for. **ALREADY A TEAM MEMBER?** You must apply or refer a friend through our internal portal Click here (************************************************************************** **CONNECTION** Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it. Learn More **EMPOWERMENT** We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about! Learn More **OPPORTUNITY** A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense. Learn More Join Our Talent Community **Nearest Major Market:** Jackson Mississippi
    $29k-38k yearly est. 60d+ ago
  • O&O Park Team Lead

    Sky Zone 3.8company rating

    Team manager job in Jackson, MS

    CircusTrix dba Sky Zone Team Lead Full-time Onsite Department: Operations Reports to: General Manager Travel: N/A FLSA: Non-Exempt WHO WE ARE: At Sky Zone, our mission is to enrich lives through the power of boundless play - whether that's on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we're proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve. ____________________ WHO YOU ARE: Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You'll rotate through key operational areas - Sales & Service, Parties & Events, and Food & Beverage/Facilities - gaining real responsibility, leadership experience, and the skills to run a shift like a pro. No need to be a fully developed manager just dependable, driven, and ready to learn. You're the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren't on-site, we'll count on you to step in as Manager on Duty (MOD) and keep the park running strong. HOW YOU BRING OUR MISSION TO LIFE: You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You'll grow your skills and make a real impact by delivering excellence in these key areas: Leadership & Operations Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability. Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments. Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow. Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team. Guest Experience & Sales Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings. Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement. Safety & Compliance Enforce all safety policies and complete incident reports when necessary. Ensure all opening, closing, and shift procedures are executed with consistency and accuracy. Maintain cleanliness and operational readiness of the park throughout the shift. Rotational Leadership Development Sales & Service Lead Drive front desk performance and membership sales while delivering service excellence. Lead guest interactions with a focus on Sky Zone's “WOW” service standards. Coach team members to maximize conversions and deliver consistent guest satisfaction. Parties & Events Lead Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences. Manage scheduling, staffing, and upsell opportunities for all party and event programs. Ensure operational consistency and guest delight from booking to event completion. F&B & Facilities Lead Manage inventory and ordering of all cafe items. Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines. Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition. Lead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel. *Part-time Flex Lead (not available at all park locations) Available primarily on weekends to help drive service and engagement. Rotates as needed to cover breaks and time off for other Leads. WHAT YOU BRING TO THE TEAM: Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here's what that looks like: You must be at least 18 years of age or older. Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment. Prior supervisory or leadership experience. Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred. Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed. Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive. Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility. Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others. Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance. A hands-on, team-first mindset, you're quick jump in where needed and support others without being asked. A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example. Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments. Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation. WHY THIS ROLE MATTERS: Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed. This isn't about having it all figured out - it's about having the drive to grow, the awareness to improve, and the character to lead with trust. If you're ready to make an impact, grow your skills, and lead with heart, we'd love to have you on the team. ____________________ The pay for this position is $15.00/hr, this is a fixed starting rate, and no additional pay range applies at this time. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements. Application deadline: January 5th, 2026 While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled. CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.
    $15 hourly Auto-Apply 25d ago

Learn more about team manager jobs

How much does a team manager earn in Jackson, MS?

The average team manager in Jackson, MS earns between $29,000 and $117,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average team manager salary in Jackson, MS

$59,000

What are the biggest employers of Team Managers in Jackson, MS?

The biggest employers of Team Managers in Jackson, MS are:
  1. Servpro
  2. Elara Caring
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