Office Manager
Team Manager Job In Jacksonville, FL
We are seeking an experienced Office Manager / Project Coordinator to support our Department of Defense (DoD) construction efforts. The ideal candidate will possess a strong understanding of DoD standards and procedures, be proficient in QuickBooks for invoicing, and demonstrate excellent organizational and customer service skills. This role will require effective coordination with executives and project stakeholders to ensure seamless operation and execution of projects.
Key Responsibilities:
Administrative Support:
Oversee daily office operations, ensuring compliance with DoD paperwork and forms.
Maintain organized files and records, including contracts, schedules, and project documentation.
Project Coordination:
Assist project managers in the preparation of project schedules and timelines.
Coordinate meetings, minute-taking, and action item tracking to enhance project flow.
Financial Management:
Operate QuickBooks for invoicing, tracking expenses, and managing financial records.
Assist in budget preparation and financial reporting as required.
Executive Support:
Manage calendars and coordinate schedules for executives, ensuring efficient time management.
Provide logistical support for executive travel arrangements and meetings.
Customer Service:
Serve as the primary point of contact for clients and stakeholders regarding project inquiries.
Address any concerns or issues raised by clients, ensuring excellent customer satisfaction.
Qualifications:
Bachelor's degree in Business Administration, Project Management, or a related field preferred.
Minimum of 3-5 years of experience in office management, project coordination, or related roles, specifically within a DoD environment.
Strong understanding of DoD construction policies, standards, and processes.
Proficient in QuickBooks and other financial management software.
Excellent communication and interpersonal skills, with a focus on customer service.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software tools.
Essential Skills:
Attention to Detail: Strong focus on accuracy and thoroughness in documents and operations.
Problem-Solving: Ability to anticipate project needs and resolve issues proactively.
Team Collaboration: Proven ability to work effectively within a team environment and support diverse project initiatives.
Operations Manager
Team Manager Job In Jacksonville, FL
FBM Fulfillment is a 3PL Warehouse and E-commerce fulfillment provider, specializing in Small-Medium sized products for DTC and FBA via Amazon, Shopify, Walmart, Ebay etc. We take pride in our outstanding Amazon performance metrics and offer competitive rates through our partners USPS, UPS, FedEx, and International. We are located in Jacksonville, FL and are looking for a full-time Operations Manager to join our team.
Role Description
The Operations Manager will be responsible for overseeing the day-to-day operations of the fulfillment center. This includes managing staff, ensuring that orders are fulfilled accurately and on time, providing customer service for FBMfulfillment.com plus UFM Underwear, and ensuring that all safety and quality standards are met. The Operations Manager will also be responsible for developing and implementing operational strategies to improve efficiency and productivity. This position is an entrepreneurial player-coach position. Total current team is 5 people inclusive + occasional temps. 25,000 sq ft plus extensive technology.
Qualifications
Knowledge of warehouse management systems and processes, ideally ShipHero
Knowledge of E-Commerce
Strong organizational and problem-solving skills
Excellent communication and interpersonal skills including customer service.
Ability to work independently and as part of a team
Ability to manage multiple tasks and prioritize effectively
Proficiency in Microsoft Office Suite
Knowledge of safety and quality standards
Experience in a supervisory role
Operations Manager
Team Manager Job In Jacksonville, FL
Facility Leader - Operations & Fulfillment
We're looking for a hands-on, people-focused leader to take ownership of a small but growing facility that plays a key role in our fulfillment and logistics network. The operation supports both e-commerce and 3PL services, managing a range of fresh and non-perishable products. While the footprint is smaller than some of our other sites, the volume and pace are significant - making this a high-impact, high-visibility role.
What You'll Do:
Lead day-to-day operations with a strong presence on the floor - this is not a desk job.
Oversee all aspects of the facility, from production and shipping to inventory and general upkeep.
Act as the go-to problem solver for operational and facility-related issues - whether it's a workflow bottleneck or a broken pump, we're looking for someone who takes initiative and finds solutions.
Build and maintain strong relationships with internal teams, seasonal staff, and external vendors or contractors as needed.
Maintain a clean, safe, and efficient environment - including managing ongoing facility needs and addressing long-standing maintenance items.
Collaborate with other locations and departments to align processes, share best practices, and contribute to continuous improvement efforts.
Develop team members and foster a positive, inclusive culture - especially during peak seasons when the team scales significantly.
What We're Looking For:
A self-starter with an entrepreneurial mindset who thrives in fast-paced, dynamic environments.
A “fix-it” mentality and strong mechanical aptitude - someone who notices issues early, gets hands-on, and drives follow-through.
Experience managing hourly or seasonal labor is a plus; strong people skills and a team-first mindset are essential.
Comfortable wearing many hats - operations, maintenance, planning, and team leadership.
Strong communication and organizational skills with the ability to lead by example.
Bilingual (English/Spanish) is a strong asset, though not required.
Why This Role:
This is a great opportunity for someone who wants to make a real impact in a facility with room to grow. You'll inherit a lean but committed team, an operation that's gained momentum, and a chance to shape what comes next - both in the facility and in your own career path.
Compensation at 80,000 - 85,000 + 10-15% bonus.
Assistant Manager Service Delivery
Team Manager Job In Jacksonville, FL
Brief Description of Work:
Under the general direction of the Manager of Service Delivery this position is directly responsible for the day-to-day management of service delivery in the Jacksonville Transportation Authority service area. This position is responsible for the supervision of Bus Operators assigned to an operating service area. In addition, the Assistant Manager of Service Delivery is responsible for implementation of guidelines and operating procedures to ensure superior service to customers who utilize JTA services to include on-time performance, customer concerns, and all service-related issues and reporting requirements that affect transit operations.
Essential Function(s):
Responsible for the daily operations of bus routes, providing leadership and guidance to Bus Operators to ensure a uniform professional approach in the delivery of transit services.
Ensures efficient, safe, and on-time transit operations. Direct responsibility for assigned routes and employees.
Works with Transportation Superintendents to set goals and outline specific objectives.
Responds to accidents, passenger disturbances and other events and resolves passenger and Bus Operator problems.
Processes passenger complaints and takes corrective action within limits of delegated authority.
Maintains communication with Transportation Superintendents regarding all operational issues.
Identifies and reports bus operator rule violations and provides corrective coaching, counseling, and disciplinary actions.
Coordinates with Command Center personnel to resolve questions about service delays or route detours and changes.
Ability to develop budgets, cost/benefit analysis, and other analyses required to maintain high performance levels.
Maintains knowledge of all routes, detours, and adjusts schedules as needed.
Consulting with leadership and other business leaders to identify improvement opportunities.
Creating reports for internal teams, external clients and/or stakeholders.
Collaborating with team members to collect and analyze data.
Processing information with a team of analysts and other business intelligence analysts.
The ability to craft presentations and reports based on recommendations and findings.
Acts as a community liaison throughout the service area.
Addresses all bus stop and shelter issues and refers to appropriate staff for resolution.
Assists with special event organization and execution (e.g., stadium shuttles, special service requests, promotional outreach, new service adjustments, public hearings etc.).
Coordinates required special projects within the department. Acts as the liaison between other team members.
Conducts regular team meetings with team members and provides feedback regarding performance. Attends training in support of team members.
Maintains performance and attendance information for each team member.
Communicates with customers, co-workers, management, and others in a courteous and professional manner.
Conforms with and abides by all regulations, policies, work procedures, and instructions.
Conforms to all safety rules and wears/uses all appropriate safety equipment.
Extended hours and weekend work. Performs related work as assigned.
Minimum Qualifications:
Bachelor's degree in management, Business Administration, Transportation, or related field. Four years of management experience in a customer service operations environment or related field. Degree requirements can be met through any combination of related college level coursework and additional years of professional experience. Must obtain a Florida Commercial Driver's License within the first six months.
Preferred Qualifications:
Experience in transit or transportation industry experience preferred.
Knowledge, Skills and Abilities:
Knowledge of public transportation and bus operations systems.
Strong knowledge of Microsoft Office products and technology applications.
Strong analytical and problem-solving skills.
Excellent oral and written communication skills.
Strong interpersonal skills.
Skills in planning, scheduling, assigning, monitoring, reviewing, managing and evaluating the work of others.
Must be extremely organized and able to prioritize work assignments.
Able to maintain a high level of confidentiality.
Ability to deal effectively with employees at all levels within the organization as well as the public.
Ability to oversee the work of union and non-union employees.
Ability to work independently with minimal supervision and resolve complaints in a professional, tactful manner.
Ability to work in a fast paced and highly diverse environment.
Must possess strong leadership skills such as critical and strategic thinking, accountability, customer focused, and a team player.
Work Environment/Physical Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. Sit, stand, walk for prolonged periods, perform repetitive motion, and work in inclement conditions.
Manager, Program - Customer Experience Career Pathway
Team Manager Job In Jacksonville, FL
Reporting to the Associate Director of Program, the Program Manager position is a core component of the Year Up United program. This position is responsible for leading and managing a Learning Community comprised 40-60 young adults, with the ultimate mission of providing high-quality service to the students in the community as they prepare for corporate internships and careers in Year Up United-related job fields. Successful outcomes for this role include maintaining 83% retention during the Learning and Development phase and no more than 10% attrition in the Work-Based Learning phase, student satisfaction with the Program, and 75% positive outcomes 4 months after graduation.
The Program Manager will also serve as an important member of Year Up United's Corporate Engagement function while their learning community is on internship. They will facilitate day-to-day interactions between Year Up United interns and corporate partner staff, ensuring a successful internship experience for all parties. The Manager will support performance for an assigned group of students to help interns convert to employment and yield partner retention and satisfaction.
To be successful in this role, you will bring excellent communication, administrative, and management skills as well as the ability to interface with students, functional departments, and outside stakeholders as we work to achieve our mission. This position will work with our Academic/instructional staff, Student Services, Internship Services, and Corporate Engagement departments, to help provide students with individualized support by addressing challenges and understanding when to leverage other resources.
In keeping with Year Up United's values, the Program Manager will also have the opportunity to interact with students on an individual level, as a group facilitator, and advocate, participating in building a positive educational environment.
This is a hybrid and location flexible role that will require occasional in-person activities for coaching and support of our students. You must live within a commutable distance to one of our locations where we serve students (*********************************************** Preference to East Coast candidates.
KEY RESPONSIBILITIES:
Drive Student Success
* Serve as a role model by reflecting and maintaining Year Up United culture and embodying our values and operating principles while preparing students for corporate internships
* Manage, uphold, and track student contracts in a consistent manner to ensure timely and accurate student payment
* Work in collaboration with the Placement Success team to coordinate intern performance management
* Oversee student performance to ensure seamless transition from learning and development phase to the work-based learning phase
* Balance serving students and ensuring the overall success of the Learning Community by making appropriate decisions that are both student-centered and in line with our Year Up United's mission, vision, and values
* Collaborate with Student Services, Academic staff/instructors, and Corporate Engagement colleagues to identify and respond to student needs; ensure students receive high-quality services and individualized support
* Drive the development and management of individualized student performance/professional development plans in coordination with stakeholders to ensure student success
* Work with the Corporate Engagement and Market-based Employment Placement team to identify and match graduating participants to job opportunities
Learning Community Management
* Manage the day-to-day and annual operations of the Learning Community, including the calendar
* Coordinate efforts and schedules while maintaining a positive group dynamic amongst both staff and students
* Work collaboratively with other Year Up United functions to coordinate support for students and ensure alignment across departments
* Ensure all activities are planned, organized, and executed with high quality
* Plan and run new student orientation; oversee student transition into the program, coordinate orientation activities and ensure that students become acquainted with resources, staff, and program expectations
* Develop and maintain healthy and high functioning relationships with other functional areas of the organization that are critical to success in serving students
* Represent the Program Manager perspective when working with various functional areas at Year Up United, including but not limited to Enrollment, Corporate Engagement, and other partners
* Identify students and interns for events; track student involvement with onsite guests, help prepare students for donor/outreach meetings, graduation, etc.
* Understand learning community-related data and synthesize/report out on trends (ex. contract, student performance)
* Coach students on career skills such as interview preparation and applying to open positions
* Help connect participants to open job positions once they graduate from the program; do this by working closely with the Corporate Engagement team and market-based Employment Placement team to identify leads and connect alumni to the open positions
Learning Community Member
* Serve as a 1-1 coach for a group of participants
* Participate in and sometimes facilitate weekly group sessions with students
* Participate in staff meetings and trainings with Program Managers and staff from Accelerated Core sites in other markets & cities
Placement Success
* Communicate regularly with and coach assigned interns to support performance.
* Provide responsive and high-quality customer service in collaboration with Placement Success in pursuit of KPIs related to account renewal and expansion in market, satisfaction for all involved customers/clients/intern, additional placements, intern retention, and conversion to hire.
* Oversee matching process for assigned interns. Analyze students' strengths and decide on appropriate placement based on pattern recognition, partner needs, etc.
* Refer to matching playbooks to drive toward decisions via facilitation of conversations, data collection, timeline alignment, and communications to colleagues.
* Achieve on time onboarding by managing onboarding activities for all students in portfolio
* Follow conversion processes specific to account sourced from Account Directors' playbooks.
* Drive and track account-specific conversion processes and work with partner HR or staffing agencies to ensure interns complete paperwork
* Enter employment records in Salesforce for intern conversions.
* Engage in knowledge transfer for non-converted interns and collaborate with central career services
QUALIFICATIONS:
* Previous work in student affairs, first-year orientation, college guidance counseling, residence life, multiculturalism/diversity or related higher education roles
* Extensive work with Year Up United's target population in high stakes environments with clear performance outcome measures
* Demonstrated ability to lead teams and to administrate multiple projects and tasks simultaneously, prioritizing and delegating as needed
* Interest in working a fast-paced, dynamic, complex start-up and/or entrepreneurial environment
* Coaching ability and high comfort level in having one-on-one coaching conversations with staff and students alike
* Relationship management in a business setting is preferred
* Demonstrated knowledge managing a CRM; Salesforce experience strongly preferred
* Sense of vision, prudence, and purpose using collaborative/servant leadership style to direct the overall vision of team
* Proven ability to make good, proactive decisions in potentially emotionally charged situations and/or in the absence of complete clarity; comfortable taking risks
* Ability to build strong professional relationships with others across the organization
* Sound judgment, maturity and the ability to handle sensitive and confidential information with discretion
* Excellent oral and written communication skills
* A passion for working with young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up United
* Commitment to diversity and inclusion
* Understanding of the Opportunity Divide and its drivers
Salary Range: $60,000 - $75,000
#LI-Hybrid
COMPENSATION & BENEFITS:
* Year Up United has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate's skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.
* Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.
* Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.
* Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)
This is an exempt role (paid on a salaried basis).
ORGANIZATION DESCRIPTION:
Year Up United is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults-no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country-a gap that Year Up United is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up United's intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up United has directly served more than 40,000 young adults since its founding in 2000. Year Up United's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.
Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up United is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.
COMMITMENT TO DIVERSITY:
Year Up United embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity: ***************************************************************
Year Up United is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially.
TO APPLY:
Please submit a thoughtful cover letter and resume through our website.
Note that applications without a cover letter will not be considered. We respectfully request no phone calls.
Care Team Manager
Team Manager Job In Jacksonville, FL
Care Team Manager - Behavioral Health
FLSA Status: Exempt
Job Status: Full Time
Work Model: Hybrid
Work Schedule: Monday-Friday with occasional evenings and/or weekends
Vehicle Required: Yes
Amount of Travel Required: Occasional domestic travel around the Jacksonville, FL area
Positions Supervised: Community Guides
Reports To: Director of Care Team Operations
Reema Health is both a social care and behavioral health provider. We believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life's challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person - someone who listens, meets members where they are, and understands the community's resources - can ease those burdens and effectively connect members to health care. Reema believes that using technology to support human connection and engagement can be a lifeline for those most struggling to navigate life's challenges. Our mission-driven and member-focused company is seeking an experienced and self-motivated Care Team Manager who has worked directly with individuals living with serious mental illness and substance use disorder, and understands the unique needs of this community.
This innovative and adaptable Care Team Manager is an integral part of Reema - a start-up working to transform how behavioral health care and social care work together. The Manager leads by example in supporting our mission, is a champion of team leadership, and is accountable for our Care Team Program Outcomes and the non-clinical care provided by Community Guides. The Care Team Manager will lead as part of an integrated model of healthcare where they partner directly with clinical psychotherapists and prescribers to provide holistic support for members. They respond to concerns respectfully, constructively, and in a timely manner. The Manager possesses an innate ability to solve problems independently, and also works collaboratively with cross-functional partners to achieve goals and support the Care Team. The Manager effectively communicates and empowers Community Guides to meet goals and create meaningful relationships with our members. Our approach is to provide the right amount of care at the right time for each of our members and the manager's contributions are seen as paramount to Reema's engagement within the community.
Responsibilities:
Have a thorough understanding of Reema's program including the goals, expectations, and metrics for Community Guides individually and as a team. Be accountable to these metrics and clearly communicate expectations that are meaningful and in alignment with Reema's values.
Champion change management and effectively lead hybrid Care Teams through ambiguity and innovation. You are excited to join a fast-paced startup company that is constantly changing and redefining itself.
Establish structures and processes that cultivate communication and accountability to effectively sustain the team, such as: facilitating regular 1:1 meetings with Guides; setting and monitoring individual Guide goals around metrics, Guide activity, and/or member interactions, leading engaging team meetings, leading multidisciplinary team meetings, Case Reviews, Community Volunteering, and Team Building Events.
Actively review Community Guide performance to consistently and effectively deliver feedback and recognition.
Actively partner with clinicians to ensure alignment for services to members, manage multidisciplinary workflows and communication, and collaborate on ensuring high quality service delivery.
Facilitate weekly check-ins that include staffing and metrics updates, reporting, and setting monthly Care Team goals with the Director of Care Team Operations.
Provide support and supervision to Guides within assigned teams; including researching resources for members.
Become a champion for partnered outreach and display a willingness to support other Community Guides in their community outreach.
Participate in the hiring process by functioning as a lead partner in Care Team interviews.
Facilitate new employee onboarding and support ongoing training and development of staff.
Ensure the entire team maintains confidentiality of PHI and abides by HIPAA and software security policies and training.
Initiate and maintain relationships with local community partners across the mental health continuum of care.
Job responsibilities to grow and change as business necessitates.
Education, Experience and Skills:
Required - Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or other related field. Years of related experience can be substituted for years of completed education towards a bachelor's degree
Required - Three years of people management/supervision experience in healthcare, mental health settings, community-based and/or social work settings
Required - Five years of direct experience with local population or community to be served and knowledge of the community
Required - Proficiencies in critical thinking, strategic thinking, time management, and prioritization
Required - Knowledge of crisis planning, case management, and/or behavioral health
Required - Experience working with difficult to reach populations, including homeless individuals
Required - Experience working with individuals from diverse ethnic backgrounds, who have serious and persistent mental illness
Preferred - Experience working on a multidisciplinary team alongside clinical and non-clinical staff
Proven ability to navigate ambiguity and creatively problem solve
Strong propensity towards building and maintaining relationships
Proven ability to initiate conversation and create connections quickly
Proven ability to develop, adapt, and execute outreach plans
Proven ability to work in fast-paced environments, experience working with start-ups is a plus
Working knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred
Qualifications & Position Requirements:
18 years of age or older
Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record
Offers are contingent upon passing a pre-employment drug screening and background check
Comply with federal, state and local regulations regarding patient confidentiality HIPAA
Use technology-based tools and systems daily
Lift and carry up to 25 pounds occasionally
Benefits:
Competitive Salary and Equity Package
Medical, Dental, and Vision Insurance
HSA and FSA Options
401(k) Retirement Savings with Company Match
Employee Assistance Program
Paid Parental Leave
Accrued Paid Time Off
Technology Stipend
Mileage Reimbursement
Flexible Schedules and Remote Work
As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws.
Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Notice to all potential candidates
Reema Health has been made aware of fraudulent activities targeting job seekers.
To ensure your safety and protect yourself from potential scams, we urge you to exercise caution and verify the authenticity of anyone claiming to represent Reema Health.
We value your privacy and security. Genuine communications from us will always come from official email domains. We assure you that we will never request bank account, credit card, or social security information during the application or interview processes. We would also never conduct an interview or extend a job offer over chat or text.
We appreciate your understanding and interest in a career with Reema Health.
Team Manager
Team Manager Job In Jacksonville, FL
Team Manager is a leadership postion that manages other team members. It requires assisting stores in the displaying and organizing of live plants within specified Walmart Garden Departments and training other full time and seasonal employees in the same tasks.
Clinical Team Manager Home Health Full Time
Team Manager Job In Jacksonville, FL
For 50 years,
Brooks Rehabilitation
, headquartered in Jacksonville, Fla., has been a comprehensive source for physical rehabilitation services. As a nonprofit organization, Brooks operates one of the nation's largest inpatient rehabilitation hospitals in the U.S. with 160 beds, one of the region's largest home healthcare agencies, 40 outpatient therapy clinics, a Center for Inpatient Rehabilitation in partnership with Halifax Health in Daytona Beach, the Brooks Rehabilitation Medical Group, two skilled nursing facilities, assisted living and memory care. Brooks will treat more than 60,000 patients through its system of care each year. In addition, Brooks operates the Clinical Research Center, which specializes in research for stroke, brain injury, spinal cord injury and more to advance the science of rehabilitation. Brooks also provides many low or no cost community programs and services such as the Brooks Clubhouse, Brooks Aphasia Center and Brooks Adaptive Sports and Recreation to improve the quality of life for people living with physical disabilities. Brooks Rehabilitation proudly employs over 2,500 clinicians and staff across the state of Florida. We are looking for exceptional people to join our culture of caring and bring our mission to life.
Position Summary:
The clinical team manager is responsible for managing, supervising, coordinating, evaluating, and developing client care teams to ensure quality care delivery and appropriate case management within Brooks Rehabilitation's scope of services and policies; state, federal, and local laws; and Nurse Practice Act. Responsible for the oversight of personnel and all patient care services provided. The CTM may at times provide direct patient care to patients by utilizing the nursing process and accepted standards of practice. Participates in and is an active member of the patient's interdisciplinary treatment team. The CTM also directly supervises the patient care team and assists to implement the patient's plan of care.
Job Responsibilities:
Manages and directs a team of Nurse and Therapist Case Managers ensuring safe, effective, and appropriate home care services.
Is available at all times during regular business hours and as needed to provide support and assure quality care delivery to home care clients.
Coordinates and receives referrals, determines services required, and Brooks Rehabilitation's ability to meet needs. (484.105(c)(3) Facilitates making patient and personnel assignments. (484.105(c)(1)
Coordinates patient care. (484.105(c)(2)
Meets with Case Managers/clinical staff on a regular basis to provide guidance and information related to specific issues.
Assures the development, implementation, and updates of the individualized plan of care. (484.105(c)(5). Provides direction to teams to assure that client needs are met and services are provided according to the plan and current clinical practice guidelines and professional standards.
Assists clinical staff in establishing priorities, setting goals, and evaluating progress toward goals.
Leads case conferences and other clinical meetings to facilitate coordination of care and assures patient needs are continually assessed. (484.105(c)(4)
Collaborates with Brooks Rehabilitation Leadership in identifying operating budget needs and priorities for the department
Reviews weekly team members' productivity information
Coordinates 24-hour Agency coverage by Registered Nurses. Evaluates quality of on-call services
Provides on-call coverage as needed
Provide direct patient care in the field in accordance with the RN job specifications.
Develops working relationships with other health care professionals in the community.
Provides support and direction to Agency staff, other health care professionals, clients, and families related to appropriate and available health care resources
Educates Agency staff on clinical services, policies, and procedures as needed
Facilitates problem-solving sessions to enable Case Managers and other staff to resolve client and/or reimbursement source issues
Stays current on available community resources, health care costs, and industry trends through self-education and access to outside educational opportunities
Ensures accuracy, completeness, and timeliness of clinical documentation in accordance with Agency policies and procedures, regulatory requirements, and industry standards
Monitors open and closed charts regularly, and participates in the quarterly clinical record reviews and QAPI activities.
Reviews Agency policies and procedures and recommends changes or revisions as needed
Provides educational programs and information regarding appropriate documentation practices
Provides leadership to team and support staff in identifying Agency/client needs and opportunities for quality improvement
Assists with marketing, public relations, and discharge planning by participating in departmental meetings
Assists quality improvement teams with data collection for the Quality Assessment and Performance Improvement Plan established by Brooks Rehabilitation
Reviews OASIS data collection to assure accuracy and consistency with requirements. Communicates with clinicians and provides training as indicated to achieve compliance with collection and reporting timelines
Oversight of Teams clinical outcomes and process measures. Actively implements measures to improve outcomes including those identified in the QAPI program.
Identifies and implements changes in clinical and/or operational practice based on the findings of the QAPI Program
Interprets and enforces human resource policies and procedures in a fair and consistent manner
Assists in the screening and interviewing of new Agency personnel and makes recommendations to Director of Nursing. Assists in the orientation of new personnel.
Conducts timely performance evaluations in accordance with Agency policy
Provides on-site supervision per Agency policy and as needed to determine staff competency and respond to educational and developmental needs
Follows Agency guidelines for disciplinary actions. Documents all disciplinary actions in accordance with Human Resource policies and legal guidelines
Monitors employee turnover, overtime, and absenteeism. Takes appropriate actions to address problems/issues
Collaborates with Agency DON and other clinical management staff to ensure proper staffing of qualified, competent personnel
Promotes personal safety and a safe environment for clients and co-workers
Demonstrates knowledge of safety/infection control practices by compliance with policies and procedures and regulatory requirements
Assesses safety of environment and takes the initiative to help prevent accidents and promote safety
Recognizes and responds appropriately to potentially unsafe situations
Performs other duties as assigned
Maintain a working knowledge of commonly used medical equipment/devices.
Respects confidentiality of information in the client clinical record and only shares this information in accordance with Agency policy and HIPAA
Educate patients and families on medications, conditions and services.
Responsible for ensuring that the standards of clinical practice are being followed at all times and the development, implementation and updates of the individualized plan of care.
Acts in a professional manner, work as scheduled and report to work on time.
Works with the Director of Nursing to ensure that Medicare guidelines and revisions are being followed.
Follow procedures to work within the frame of the law.
Keeps the Director of Nursing or Administrator apprised of any problems or potential problems.
Meet with the nurses, therapists, home health aides and other disciplines involved in the patient care for case conference on a weekly basis.
Takes and writes physician orders as necessary and appropriate.
Establishes and maintains an ongoing relationship with the physicians and their office staff, facilities, or other members of the community involved to promote continuity of care.
Represent Brooks Rehabilitation at all times in a professional and loyal manner.
Attend meetings, luncheons and in-services as needed.
Provide guidance to Clinicians and Staff as needed.
May perform other duties as assigned.
Job Qualifications:
Graduate of an accredited school of professional nursing; BSN preferred. May also be a Physical Therapist (PT) or Occupational Therapist (OT).
Registered Nurse with current/valid Florida Nursing license and approved Hands-On CPR certification.
A minimum of two-years experience as a registered professional nurse and one year of supervisory experience desired, preferably in the area of home health care.
Demonstrates organizational and leadership ability.
Demonstrates a working knowledge of Medicare guidelines for home health coverage and compliance.
Must have good verbal and written communication skills and evaluation techniques and demonstrate knowledge of clinical skills, judgment, current nursing practices and analytical capabilities.
Knowledge of reimbursement sources and documentation requirements within home health care.
Must be familiar with Medicare, Medicaid, and other third-party payer guidelines.
Must have a current/valid driver's license, agency-required automobile liability insurance, and availability of personal, dependable transportation to conduct home visits.
Able to assess patient status and identify requirements relative to age specific needs.
Participate in the development of agency policies.
Ensures care is provided in accordance with current clinical practice guidelines and quality outcomes
Current CPR certification
Hands-On BLS
Location Overview:
The CTM is assigned to a geographical area within a region. Office may be either a field office or corporate office location. Additionally, this position is categorized as OSHA Category I: Possible exposure to infectious diseases and possibility of physical injury from a combative head injured patient or from equipment. Possible physical strain.
FT Support Supervisor
Team Manager Job In Jacksonville, FL
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.
You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
Life @ToryBurch is Special Because:
When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.
* Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
* We have the best team in the world and believe in paying competitively and rewarding high performance.
* Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
* We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers.
* We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
* We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.
This Role is Tailor-Made For You Because:
You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus!
A Day In The Life:
The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that you'll be working with an amazing team of women and men who share your passion for excellence.
To Land This Role:
* 2 to 4 years experience in a high volume, customer-driven retail environment, stock-related experience a plus
* Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
* Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time
* Must be at least 18 years of age
Why You'll Want to Join Our Team:
Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us!
How We Work Together
* Adaptable - We change before we have to
* Entrepreneurial - We own it
* Collaborative - There's no "I" in Tory
* Client & Brand Focused - We put ourselves in Tory's shoes
* Live the Values - We show up for each other
* Functional Expertise - We're constantly learning and growing
#TeamTory Values
We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Compensation Range
The compensation range for this position is 17.00 USD - 17.00 USD. Our offer will be based on your relevant experience and work location.
Benefits Information
We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours.
Equal Employment Opportunity Statement
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
Disability Accommodation
Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
Dental Office Manager
Team Manager Job In Jacksonville, FL
LifeStyle Dental
Dental Office Manager
“Open Up” to A Whole New Dental Experience
Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.
Wondering how this shapes your job experience?
We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.
Smiling from Open to Close
Hours of Operation
Monday-Friday
Responsibilities
Skills Required to Make a Great “Impression” on Our Team
Motivated and proficient at problem-solving so that office revenue goals are met by managing tasks such as scheduling, staff productivity, and expenses
Exhibit flexibility and adaptability to form great relationships with our team
Be a leader, guiding our team to success in a fast-paced and energetic work atmosphere
Supervise and communicate proficiently to ensure efficiency within practice while also maintaining our values and good morale, showing our patients who we truly are
Strong dedication to accurately completing administrative functions such as financial review, compliance standards, and end of the day reporting
Qualifications
So How Can You “Fill” This Role?
Bachelor's degree in a related field OR 4 years of related experience
Servant Leadership: Partnership and collaboration with team and Providers
Recruit and develop team
Manage schedule to optimize production
Prior clinical experience with implants preferred
3-5 years' prior management experience
“Brace” Yourself… It only Gets Better
Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
Comprehensive benefits package, including 401k
Constant opportunities for career growth and continuing education
An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients
Ready to Come “Bond” With Our Team?
Our team is ready to welcome the perfect candidate with arms (and mouths) wide open! We're constantly growing and want you to join our practice. Stop searching for jobs- apply today and start your career.
If you are professional and organized yet outgoing, adaptable, and energetic, you'll fit right in.
Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. Relatable? Then there's a spot for you at our practice. We're excited to hear from you!
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.
#NADG2
We can recommend jobs specifically for you! Click here to get started.
Participant Services Team Manager
Team Manager Job In Jacksonville, FL
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
The responsibilities of Consumer Investments Participant Services FSA Team Manager include: monthly 1:1 associate coaching to provide an optimal client experience and performance; supervision of day-to-day activities; work with the recruiting team and Division Manager in the hiring and training of new personnel; ensure schedule adherence and proper call management of all team members in relation to the contact center strategy; conduct ongoing training as needed; responsible for molding the behavior and professionalism of all team members; promote work unity improvements to current workflow processes; resolve all client issues that are elevated to supervisory level. Licensing requirements are as follows: Series 7, 66, 9 and 10. Working in a retail sales/service environment, the incumbent is responsible for coaching/supervising a team of Financial Solutions Advisors with respect to advice and guidance, achieving goals, and servicing of client accounts.
The responsibilities of this role include:
Supervise the day-to-day activities of a team of Financial Solutions Advisors
Deliver core business performance metrics with focus on responsible growth
Ensure Financial Solutions Advisors deliver a world class consistent client experience and continuously improve client care, conversion and retention
Deliver the entire Enterprise including investing, banking and lending
Perform monthly performance reviews of all team members and provide constructive feedback
Responsible for supervising/reviewing recommendations, trades and trade execution consistent with our investment process
Source and cultivate talent pipelines with a strong focus and ability to coach and develop advisors
Work with the Division and Performance Manager in the hiring and training of new advisors
Assist with ongoing BAC/Merrill Lynch product and sales training
Required Qualifications:
Licensed with the Series 7, 66, 9 & 10
Ability to drive exceptional customer experience
Detail oriented, with good follow-up skills
Excellent verbal and written communication skills
Strong focus on compliance and regulatory standards
Ability to foster and build relationships
Desired Qualifications:
Professional designation preferred
Strong ability to communicate across leadership and to associates
Ability to effectively manage work load
Experience and track record of driving teams to achieve KPI's
Experience delivering managed products
Enterprise Job Description:
This job is responsible for overseeing employees within Consumer Investments Solutions and Client Services. Key responsibilities include ensuring schedule adherence and proper call management of all team members in relation to the contact center strategy, promoting work unity improvements to workflow processes, and resolving client issues that are elevated to the supervisory level. Job expectations may include hiring, coaching team members to provide an optimal client experience, supervising day-to-day activities, performing performance reviews, and providing constructive feedback.
Responsibilities:
Fosters a client-centric team environment by promoting an effective sales and service strategy and risk management process
Prioritizes employee development by providing effective coaching and sharing constructive feedback to drive operational excellence
Oversees day-to-day activities and resolves all client issues escalated to leadership
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
People Manager & Coach: Knows and develops team members through coaching and feedback.
Financial Steward: Manages expenses and demonstrates an owner's mindset.
Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Additional Skills Used:
Recruiting
Relationship Building
Sales Performance Management
Sales Strategy
Strategic Thinking
Account Management
Client Experience Branding
Executive Presence
Performance Management
Talent Development
Customer Experience Improvement
Decision Making
Drives Engagement
Leadership Development
Workforce Planning
Shift:
1st shift (United States of America)
Hours Per Week:
40
Patient Support Manager
Team Manager Job In Jacksonville, FL
PCM (Patient Support Manager)
Serenity Healthcare is seeking a Patient Support Manager. In this role, you get the opportunity to connect with patients and be part of Serenity's mission, helping patients take back their life! The primary responsibility of our Patient Support Manager (or Patient Care Manager) is to promote the right medical solution through problem solving and connection with our patients. It is crucial to provide our patients with compassion and understanding, as well as educating them on Transcranial Magnetic Stimulation (TMS) and Ketamine Infusion therapy. Come join our team and make a difference in our patients' lives!
Daily Responsibilities
Ensure positive patient experience by providing support and compassion.
Passionately educate our patients on the treatment options Serenity offers.
Foster a positive and encouraging environment for patients and staff
Be the nucleus for patient communications during and after treatments.
Assist with day-to-day management of clinic operations.
Qualifications
High School Diploma/ GED.
At least 3+ years of experience in dealing face to face with customers.
Passion for helping people in a patient-centric culture.
A quick learner comfortable in an innovative environment.
Self-driven and motivated.
Benefits of working with Serenity
Competitive Pay
Opportunity for growth and advancement
Insurance Benefits (Medical, Dental, Vision) covered at 90% for your entire family
Paid Time Off and Major Holidays Off (20 days annually)
Who We Are
Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative, positive, proactive, and open to opportunities for personal and professional development.
*Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Sales Coordinator & Front Office Manager
Team Manager Job In Jacksonville, FL
Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
The Hybrid Sales Coordinator & Front Office Manager oversee front office operations while supports the sales team. This dual-role position requires a balance of leadership, customer service, and sales coordination to ensure a seamless guest experience and efficient sales processes.
As Front Office Manager, you will lead the front desk team, manage daily operations, handle guest inquiries, and ensure smooth check-in/check-out procedures. Simultaneously, as Sales Coordinator, you will assist the sales team with administrative tasks, client communications, contract preparation, and event coordination.
The ideal candidate is a proactive problem-solver with excellent multitasking abilities, and a passion for hospitality. This role is perfect for someone who thrives in a dynamic environment and enjoys both guest interaction and business development.
POSITION RESPONSIBILITIES:
Supervise and lead the front desk team to ensure excellent guest service and efficient check-in/check-out processes.
Handle guest inquiries, complaints, and special requests with professionalism and urgency.
Oversee reservations, room assignments, and billing accuracy.
Maintain front office policies and procedures while training staff on best practices.
Coordinate with housekeeping and maintenance teams to ensure a smooth guest experience.
Prepare contracts, proposals, and event orders for clients.
Support sales reporting and maintain an organized database of client interactions.
Coordinate site tours and assist in showcasing property features to potential clients if needed.
Collaborate with other departments to execute successful group bookings and events.
Perform other duties as requested by management.
Qualifications:
Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
Experience managing/using CRM systems, Delphi, Outlook, Teams & PMS systems preferred.
Proven experience in hotel front office management.
PHYSICAL DEMANDS
• Ability to stand and move throughout front office and continuously performs essential job functions.
• Standing 95% of shift
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.
Benefits
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Other details
Pay Type Salary
Front Office Manager
Team Manager Job In Jacksonville, FL
Role and Responsibilities
The Front Office Manager oversees the general administrative functions and activities of the front office and partners with the clinical team to ensure best possible patient experience.
Oversees the daily work activities of the front office and patient flow.
Responsible for hiring, onboarding, and coordinating training schedule for new front office team members.
Assists with discipline of team members in accordance with company policy.
Provides annual reviews for front office team members.
Creates front office team member schedules.
Maintains office equipment including cleaning, maintenance, and repairs.
Provides clerical support when needed to assist front office team.
Maintains proper inventory of office supplies.
Maintains the highest standard of professionalism and customer service.
Performs other related duties as assigned.
Education and Experience
High school diploma or equivalent required.
College education preferred.
Two years of administrative and clerical experience required.
Medical or dental experience required.
Skills and Abilities
Basic office skills such as typing and filing.
Proficient with Microsoft Office Suite or related software.
Extensive knowledge of office management procedures.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to quickly find solutions that enhance the patient experience.
Ability to work cross functionally with other team members.
Core Benefits & Wellness
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms/Scrubs provided
Financial Well-Being
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Life Insurance
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Time Off, Disability And Leave Of Absence
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Short Term and Long Term Disability Plan
SR Supervisor
Team Manager Job In Jacksonville, FL
Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!
Parsec, LLC. is a leading provider of contract intermodal management services throughout North America. Since our beginning in 1949, we have built an integrated network consisting of the industry's most qualified people, state-of-the art equipment, and comprehensive resources. We focus every day to be the most efficient leader in the transportation industry, while serving our customers and people with utmost respect and integrity.
Responsibilities will include but not be limited to:
Manage the day-to-day operations of the intermodal ramp, ensuring efficient and safe handling of containers, equipment, and vehicles while focusing on safety, performance & productivity.
Lead and mentor a team of ramp personnel. Provide guidance, support, and training to enhance their performance and professional growth.
Ensure compliance with safety regulations, company policies, and industry best practices. Promote a culture of safety, conduct safety training sessions, and enforce safety protocols
Coordinate and oversee regular maintenance and repair of ramp equipment, including hostlers, cranes, and loading/unloading machinery. Collaborate with maintenance team.
Efficiently allocate manpower, equipment, and resources to meet operational requirements. Monitor and adjust staffing levels based on workload and demand fluctuations.
Regularly monitor and evaluate KPI's to assess ramp productivity, identify areas for improvement, and implement corrective measures to meet or exceed performance targets.
Collaborate with customer service teams to ensure timely and accurate communication with customers regarding shipment status, delays, and any other relevant information.
Maintain accurate records, generate reports, and document daily ramp activities, ensuring data integrity and providing insights for management decision-making.
Continuously identify opportunities for process optimization and efficiency gains. Implement initiatives to streamline ramp operations, reduce turnaround times, and enhance overall operational performance.
The ideal candidate should possess the following:
Experience in ramp operations, specific to the intermodal transportation industry
Willingness to work in varying weather condition
Bachelor's or Associate's degree (Preferred)
Effective oral and written communication skills
Strong computer skills, including knowledge of Microsoft Office
Documented successful completion of lawful post-offer, pre-employment checks including criminal background check and drug screening.
Call Center Manager for Financial Services Company
Team Manager Job 11 miles from Jacksonville
Benefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
About Us
ValuTeachers is a trusted leader in financial services dedicated to the millions of employees in the K-12 public school systems across the country. We are committed to delivering exceptional customer support and efficient service to assure our mission that every teacher and employee can ‘Retire with Financial Dignity'. We are looking for an experienced Call Center Manager to lead our customer service team, optimize operations, and effectively manage our client database.
Key Responsibilities
Oversee daily call center operations, ensuring high performance and regulatory compliance.
Hire, lead, train, and mentor a team of supervisors and agents to achieve key performance indicators (KPIs).
Monitor and analyze call center metrics, and overall service levels.
Manage and organize the client database to improve accessibility, accuracy, and efficiency.
Implement database segmentation strategies for better client engagement and service delivery.
Ensure compliance with financial regulations and data security protocols.
Utilize CRM and call center software to enhance efficiency.
Collaborate with leadership to develop and implement strategies for customer retention and business growth.
Optimize workforce scheduling, forecasting, and process improvements to enhance productivity.
Qualifications & Skills
Minimum 10 years of experience managing a call center, preferably in financial services.
Securities Licensed highly desired (6, 63,65, 66 and 7 or a combination).
Proven expertise in customer service leadership, database management, and process optimization.
Strong knowledge of financial industry regulations and data security best practices.
Experience working with and managing CRM and call center software.
Analytical mindset with the ability to interpret data and drive informed decisions.
Excellent leadership, communication, and problem-solving skills.
Ability to manage budgets, develop strategies, and drive operational success.
What We Offer
Competitive salary and performance-based incentives.
Comprehensive benefits package, including health, dental, and 401(k).
Career growth opportunities within a dynamic and fast-paced industry.
A collaborative and supportive work environment.
Join Our Team Today!
If you have the experience, leadership skills, and database management expertise to take our call center operations to the next level, we want to hear from you! Compensation: $75,000.00 - $90,000.00 per year
Service Manager/ Office Administrator
Team Manager Job 53 miles from Jacksonville
Service Manager/ Office Administrator (BMSS-2025-22630): The Service Manager/ Office Administrator shall provide support to the Kingsland Georgia Commercial Business Office. **Responsibilities** Duties include but are not limited to: + telephone communications, recording time and attendance, meet and greet customers,
+ maintain calendars for assigned service jobs,
+ arrange for meetings and conference rooms,
+ review documents for accuracy,
+ maintain and order supply inventory,
+ enter data into WINBOATS Dealer software to support boat, engine, trailers and repair sales - data to include inventory, sales invoices, repair work orders, cashier duties, maintaining petty cash and submitting monthly reports.
+ Process shipping request,
+ disseminate mail,
+ create/maintain office files,
+ follow through with specific assignments.
**Qualifications**
- High School Diploma or GED
- Two (2+) years of office support services experience.
- Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
- Ability to communicate effectively with all levels of employees and outside contacts
- Strong interpersonal skills and good judgment with the ability to work alone or as part of a team
Physical Demands:
+ Must be able to lift up to 25 pounds
+ Must be able to stand and walk for prolonged amounts of time
+ Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.
\#LI-BG1
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
All candidates must apply online at ****************** and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (********************************************
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
**Join our Talent Community!**
Join our Talent Community (************************************************************************ to receive updates on new opportunities and future events.
**ID** _2025-22630_
**Category** _Admin/Office Support_
**Location : Location** _US-GA-Kingsland_
**Clearance Level Must Be Able to Obtain** _N/A_
**Minimum Clearance Required** _N/A_
**Travel Requirement** _N/A_
Office Manager
Team Manager Job 10 miles from Jacksonville
Alpha, A Groundworks Company, is seeking a talented Office Manager to join our tribe in Jacksonville, FL!
The Office Manager is the backbone and a key player to daily branch operations. The Office Manager leads all administrative functions in compliance with all local, state and company standards and supports the businesses development and customer service functions.
Job Responsibilities
Serves as customer advocate and ensures that each branch department is fully engaged and connected with our customers
Supports the operation with job costing, scheduling and permitting
Communicates and works closely with Accounting and Human Resources departments to manage administrative tasks related to employees such as onboarding, pay, and timekeeping
Manages various office administrative staff
Reports, tracks, and monitors progress and improvements routinely to Operational Leaders as it relates to overall branch needs and health
Helps maintain customer service through resolution
All other duties as assigned
Qualifications
Technical degree preferred but not required
2-4 years of work experience in management with direct customer service
Construction or home services experience is a plus
Requirements
Full-time
Onsite
What we provide for our employees
Competitive base compensation with lucrative bonus potential
Equity ownership
The best-in-class training programs
Advanced leadership training opportunities
Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods
Paid time off including 6 holidays after applicable waiting period
Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset - their home.
When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.
Family Support Manager for Northeast Florida- Putnam or Clay County
Team Manager Job 10 miles from Jacksonville
MUST LIVE IN PUTNAM OR CLAY COUNTY
The Better Together team seeks a Family Support Manager to manage and directly support families in crisis through our Better Families Program in our Northeast Florida Region, which consists of Clay, Duval, Flagler, Nassau, Putnam, St. Johns, and Volusia Counties. He or she will direct all aspects of family support needs including evaluating the situation, matching families to approved volunteer host families, facilitating intakes, developing life goals and plans, and working with and advising host and/or mentor families to achieve successful reunification.
An ideal candidate will have a Human Service-related degree and a Masters in Social Work or equivalent experience working with vulnerable children and families. They should feel called to help children and families in crisis and share our passion for keeping children out of foster care and families together. They should have demonstrated skills in leadership, communication, organization, networking, coaching/training, and motivating volunteers and the community. He or she will be a self-starter who is comfortable working remotely with minimal supervision, has a demonstrated ability to analyze problems and find creative solutions, and thrives when challenged.
CULTURE AND FIT
The people who consistently succeed at Better Together are those whose actions and behavior reflect our five core values. If you adhere to these values and answer “yes” to each of these questions, you may be a fit.
Owner's Mindset: You are invested in the outcomes of our mission.
Are you a self-starter who is able to take initiative in order to complete a task?
Do you often seek opportunities for professional growth?
Choosing Gratitude: There are many things in life that can make us upset. Every day we have a choice to either be negative or give thanks.
Do you often go out of your way to help others?
Have you written a thank-you card in the last 30 days?
Are you a positive person who is more focused on opportunities instead of obstacles?
Love Others: We aim to love others like Christ loves us. Our hope is that our lives would be filled and overflowing with love, so that we can make a difference in this world.
Do people often say you are a good listener?
Do you make decisions based on what's best for others over yourself?
Do you often find yourself looking for ways to make others feel empowered, important and appreciated?
Partnership-Oriented: Internal and external relationships are not transactional. That starts with our team members and the perspective that we need the rest of the team to succeed in order to win personally.
Are you comfortable creating your own structure for work, your own priorities, and creating clarity and a work plan from a broad goal?
Do you tend to be the one who initiates conversations with colleagues, rather than waiting for them to come to you?
The Sky is the Limit: We have a big vision at Better Together. No one on our team is counting hours or widgets. We are here to get results, and sometimes that will require going the extra mile or doing a job that isn't technically ours.
Do you often set yourself audacious goals?
Do you wholeheartedly agree with our principles, which include that people's lives are made better through work and that we can and will end the foster care crisis?
Be prepared to have very candid conversations about these values in our interview process.
ROLES AND RESPONSIBILITIES
The Family Support Manager is responsible for making decisions and taking actions appropriate to ensure that every child has a permanent home that provides physical and emotional safety. To ensure this occurs, Family Support Manager position has three main areas of focus:
Assessment and Evaluation
Matching and Support Plan Development
Mentoring and Coaching
Assessment and Evaluation
Assess the needs and strengths of the parents, children, and volunteer families in order to make recommendations regarding the temporary and permanent placement of at-risk children.
Reach agreement with volunteer families on their strengths and interests in mentoring families seeking support, including hosting at-risk children.
Evaluate the needs for behavior changes and services required by families seeking support and make recommendations and take actions based on your independent assessment of the situation
Matching and Support Plan Development
Collaborate with other BT Regional Staff to match volunteer support families with families seeking support.
Develop an individualized Support Plan based on your assessment of the characteristics, strengths, and needs of both the volunteer helper families and help-seeking families.
Take appropriate actions to reach consensus with both families regarding the Support Plan and the general path forward for all parties.
Mentoring and Coaching
Confirmation Manager - Call Center
Team Manager Job 10 miles from Jacksonville
Confirmation Manager Job Type: Full-Time, Onsite Pay Type: Salary + Performance-Based Bonuses At Bath Planet & Granite Transformations of Jacksonville, we specialize in providing high-quality home improvement solutions through a dedicated network of professionals. Our call center plays a crucial role in setting and confirming appointments (free in-home design consultations) that drive our business forward. We are looking for a motivated and experienced Confirmation Manager to lead our call center team, ensure appointment quality, and maximize our customer outreach efforts.
Job Responsibilities
Manage and lead a team of 3-4 call center representatives to ensure high-quality appointment confirmations.
Monitor Performance and provide coaching to agents to improve scheduling effectiveness and conversion rates.
Ensure Appointment Quality by verifying details, confirming customer commitments, and minimizing cancellations.
Develop and Implement Scripts & Rebuttals to improve confirmation success rates.
Oversee Scheduling & Coordination of confirmed appointments to align with business goals.
Track Metrics and KPIs to optimize efficiency and improve team performance.
Recruit, Train and Onboard new call center representatives to maintain high operational standards.
Resolve Customer Concerns to maintain a high level of customer satisfaction.
Qualifications & Skills
2+ years of call center management experience (preferably in sales, customer service, or appointment setting).
Strong leadership and coaching skills to drive team performance.
Excellent communication and negotiation skills to handle objections effectively.
Ability to multitask and work in a fast-paced environment.
Experience with CRM and call center software.***Experience with LEAD PERFECTION CRM a PLUS!***
High school diploma required; associate or bachelor's degree preferred.