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Become A Team Manager

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Working As A Team Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $112,421

    Average Salary

What Does A Team Manager Do At Carmax

* Analyze historical data and utilize information to create departmental goals, strategies, and special projects (as needed) to effectively reduce losses
* Responsible for the overall Talent Management of tenured non-exempt associates inclusive of leading, developing, motivating and performance management
* Conduct Monthly and Annual Performance Reviews
* Manage external vendor relationships
* Create, track and process incentives to motivate associates to achieve business goals
* Oversee and/or conduct associate technical training and educate associates regarding CarMax Auto Finance philosophies
* Resolve elevated customer issues/inquires and account disputes
* Recruit, interview, make hiring decisions and extend employment offers for staff
* Understand and ensure associate compliance with company policies and procedures

What Does A Team Manager Do At AIG

* Managing the allocation of claims
* Providing a technical referral point for team members
* Ensuring claims are accurately assessed and proactively reserved within agreed service levels
* Keeping the Claims Manager advised of key Complex Claims loss developments and wider Complex Claims trends
* Executing strategic initiatives within their Complex Claims team
* Ensuring best practice and proactive claims handling is maintained within the Complex team
* Conducting regular audits of the team and provide regular feedback
* Managing and driving performance of the team through agreed KPIs, goals and individual development plans 2.
* Accountabilities:
* Team performance/ communication/ compliance
* Team professional and technical development
* Effective resolution of Complex level claims handled by team adjusters
* Accurate and consistent reserving and financial control of claims in Complex team
* Mitigation of indemnity and expense spend for Complex claims within their team
* Performance manage the team to maximize best practice compliance and minimize lost economic opportunity within Complex claims segment
* Personal Development / Succession Planning for individuals within the Complex team
* Managing compliance with governance standards and regulatory requirements within the Complex team
* Effective communication to all relevant stakeholders

What Does A Team Manager Do At Staples

* Develop, implement, monitor and adjust operational plans to ensure daily, weekly, and monthly production requirements are met including batch completion times, batch turn times and the timely receipt and dispatch of product for all areas of responsibility.
* This includes ensuring interdepartmental balance of staffing coverage is maximized in achieving productivity based upon product flow and product mix.
* Direct, coach and delegate to operational supervisors (level 33 and 34) as appropriate.
* Develop supervisors and associates to achieve the department’s performance goals and objectives.
* This includes on-the-job training, coaching and giving feedback on performance, and timely writing and delivering of performance appraisals.
* Manage the departmental budgets and expenses within established guidelines to include proper labor planning and resource requirements in order to meet service level requirements, accuracy and quality goals, and controlling shrink.
* Create a safe work environment for associates.
* This includes ensuring the associates have the proper equipment to do their job, clean work area, and educating associates on safe ergonomic work habits.
* Train, develop and promote staff to create a pro-active, fair and consistent environment for all associates.
* Effectively lead change to ensure distribution center support for company and distribution objectives

What Does A Team Manager Do At Textron

* Develop, lead, manage and promote strategic relationships within a cross-functional supplier management team for both primary and sub-tier suppliers.
* Demonstrate a thorough knowledge/expertise for assigned part families, including industry trends, economic factors and leading suppliers in the industry.
* Develop and implement supplier strategies, including resourcing transition plans consistent with business objectives and product maturity development initiatives.
* Assess supplier capabilities as required to support new source or part family transition plans and/or current supplier corrective action needs.
* Must possess ability to evaluate suppliers in the areas of General Management, Engineering, Operations, SIOP, Supplier Management, Quality and EHS and then develop and implement action plans as required.
* Assess and manage supplier performance in the areas of capacity planning, inventory management and tooling investment.
* Utilizing statistical data; develop, implement and measure assigned suppliers’ performance against key metrics in the areas of cost out/price reduction, production capacity, quality, on-time delivery, leveraging of new technologies and overall service.
* Develop and implement preventive strategies and/or corrective action measures

What Does A Team Manager Do At Jpmorgan Chase

* ensuring that the team meets and exceeds client service targets, identifying and addressing areas of improvement or development, liaising with Private Bank advisors, middle-office, operations, and other lines of business within J
* P. Morgan Chase.
* A Team Manager's primary focus is to manage the day-to-day activities within their team, as well as address broader matters such as staff development, resource deployment, and personnel issues.
* Daily responsibilities include, but are not limited to: coaching/mentoring, monitoring telephone call/email quality and work volumes, analyzing reports, approving workflows, evaluating staff performance, and acting as the CSA's initial escalation point for complex or sensitive client issues and complaints.
* TMs are also the key link between CSAs and Client Service Management; consequently, TMs play a crucial role in helping set the strategic direction for the overall group.
* Due to a TM's responsibility for managing a team of FINRA licensed CSAs, they are required to have their Series 7, 63 and 24 licenses.
* Key Responsibilities:
* Provide CSAs with guidance and resources for delivering high quality client service to Private Bank clients
* Manage team's daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures
* Research, follow-up, and resolve escalated client issues, problems, fraud concerns, and complaints through effective interaction with clients, bankers, product partners, branch/operations areas, and other partners in a timely and professional manner
* Manage team’s effort to drive client adoption of digital service channels (i.e. JP Morgan Online, mobile app) to enhance client relationships and improve the service experience
* Evaluate staff performance and provide feedback via informal discussions, quarterly/semi-annual performance meetings, and the annual review process.
* Represent staff performance during semi-annual and annual talent evaluation reviews
* Work with internal business partners to ensure service expectations are met, improve quality, and increase productivity
* Monitor for high risk, fraudulent and phishing activity and ensure the security and safety of client assets and information
* Represent Client Service in broader initiatives within the Private bank and participate in the continuing strategic development of the Client Service operating model, and help validate proposed ideas/plans prior to implementation
* Play an integral role in guiding and supporting the team’s effort to deepen client relationships
* College degree or equivalent financial services/banking industry experience preferred
* Excellent judgment and decision making skills
* Strong leadership and management abilities; must be able to think strategically
* Solid communication, time management, and interpersonal skills; must be able to manage client expectations and conflict diplomatically and productively
* Keen understanding of the financial and banking industries
* Ability to manage staff in a high-volume call-center environment while adhering to strict procedural guidelines
* Ability to adapt to a rapidly changing business and technology environment; must be a change leader
* Solid comprehension of the Private Bank’s range of products, including: deposit, banking, brokerage, custody, investment management, fiduciary, mutual funds, and credit products and services
* Must understand and comply with the regulations, policies, and procedures related to these products and services, and reinforce with their team the possible financial liabilities of the transactions associated with these products and services if they are not executed properly
* Working knowledge of key areas of the firm (e.g., JPMorgan Funds, Cash Services, Retail Branch Network, Credit Products, Securities Operations, and Client Information)
* Solid understanding of systems and databases used within the Private Bank
* Disciplined approach to managing and acting upon key daily reports
* Strong comprehension of how data and information flow through the firm's processing and reporting systems, and an in-depth understanding of all operation roles and inter-dependencies
* Good project management skills; must be able to engage all participants and meet deadlines/deliverables

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Team Manager Videos

Career Advice on becoming a Marketing Manager by Sarah S (Full Version)

Career Advice on becoming an Assistant Team Manager by Tim P (Full Version)

Career Advice on becoming an Assistant Team Manager by Tim P (Highlights)

Team Manager Jobs

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Team Manager Career Paths

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Average Length of Employment
Senior Team Lead 3.5 years
Support Supervisor 3.5 years
Team Lead/Manager 3.3 years
Sales Team Manager 3.0 years
Team Manager 3.0 years
Team Leader 2.9 years
Team Supervisor 2.8 years
Top Careers Before Team Manager
Team Leader 10.7%
Manager 7.7%
Internship 7.0%
Supervisor 4.8%
Volunteer 3.5%
Cashier 3.1%
Teller 2.5%
Top Careers After Team Manager
Manager 8.7%
Internship 6.0%
Volunteer 4.2%
Supervisor 3.9%
Consultant 3.3%
Cashier 3.3%

Do you work as a Team Manager?

Team Manager Demographics

Gender

Male

54.2%

Female

43.7%

Unknown

2.1%
Ethnicity

White

61.7%

Hispanic or Latino

15.4%

Black or African American

11.1%

Asian

8.2%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

53.2%

French

10.8%

German

5.2%

Italian

4.0%

Mandarin

3.4%

Portuguese

3.4%

Chinese

3.3%

Korean

2.7%

Japanese

2.5%

Cantonese

2.0%

Russian

1.6%

Arabic

1.4%

Carrier

1.1%

Filipino

0.9%

Hebrew

0.9%

Greek

0.9%

Swedish

0.7%

Tagalog

0.7%

Vietnamese

0.5%

Hindi

0.5%
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Team Manager Education

Schools

University of Phoenix

28.5%

Liberty University

4.9%

Southern New Hampshire University

4.5%

Michigan State University

4.5%

Strayer University

4.3%

Ashford University

4.2%

Arizona State University

3.9%

University of Florida

3.7%

American InterContinental University

3.7%

Indiana Wesleyan University

3.6%

West Virginia University

3.6%

University of Texas at Austin

3.6%

University of Central Florida

3.5%

Florida State University

3.5%

University of Utah

3.4%

University of Arizona

3.4%

University of North Carolina at Greensboro

3.4%

Virginia Commonwealth University

3.3%

University of Alabama

3.2%

Auburn University

3.2%
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Majors

Business

35.8%

Management

6.4%

Communication

5.1%

Kinesiology

4.8%

Psychology

4.6%

Finance

4.3%

Marketing

4.3%

Computer Science

4.1%

Nursing

3.9%

Criminal Justice

3.9%

Accounting

3.7%

Political Science

2.5%

English

2.5%

Human Resources Management

2.5%

Education

2.4%

General Studies

1.9%

Information Technology

1.8%

Liberal Arts

1.8%

Biology

1.8%

Health Care Administration

1.8%
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Degrees

Bachelors

45.8%

Other

21.9%

Masters

17.9%

Associate

8.6%

Certificate

3.1%

Doctorate

1.5%

Diploma

0.8%

License

0.4%
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Team Manager Videos

Career Advice on becoming a Marketing Manager by Sarah S (Full Version)

Career Advice on becoming an Assistant Team Manager by Tim P (Full Version)

Career Advice on becoming an Assistant Team Manager by Tim P (Highlights)

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Internship
Temporary

Real Team Manager Salaries

Job Title Company Location Start Date Salary
Subsea Team Manager Mentor IMC (USA) Inc. Houston, TX Sep 19, 2015 $278,000
Team Manager, Compliance Testing Technology HSBC Bank USA, N.A. Jersey City, NJ Oct 27, 2016 $200,928
SAP COE Team Manager Unilin North America, LLC Kennesaw, GA Dec 19, 2016 $162,685
Client Team Manager MOKA5, Inc. Redwood City, CA Oct 27, 2014 $160,000
Director, SR Team Manager-Risk Tech Bank of America N.A. Jersey City, NJ Oct 06, 2014 $160,000 -
$180,000
Client Team Manager MOKA5, Inc. Redwood City, CA Sep 10, 2015 $160,000
SAP COE Team Manager Unilin North America, LLC Dallas, TX Jan 05, 2016 $157,947
SAP COE Team Manager Unilin North America LLC Dallas, TX Oct 20, 2014 $153,566 -
$174,420
Engineering Team Manager Google Inc. New York, NY Dec 30, 2015 $150,000
Development Team Manager Nginx Software, Inc. San Francisco, CA Apr 22, 2015 $150,000
SAP COE Team Manager Unilin Flooring Nc, LLC Dallas, TX Nov 01, 2013 $150,000
Analysis Team Manager Valerus Field Solutions, LP Houston, TX Aug 03, 2016 $147,784
Analysis Team Manager Valerus Field Solutions LP Sealy, TX Sep 19, 2016 $145,000
Manager of Technology Team Terratherm, Inc. Gardner, MA Nov 15, 2016 $144,560
Team Manager/Vice President Goldman Sachs & Co. Jersey City, NJ Apr 15, 2016 $116,813
Analysis Team Manager Valerus Field Solutions LP Houston, TX Jan 15, 2014 $115,000
Development Team Manager Medtouch Somerville, MA Feb 29, 2016 $115,000
Team Manager Network Operations Bloomberg, LP New York, NY Jan 09, 2015 $115,000
Basis Team Manager Freudenberg It LP Morrisville, NC Feb 18, 2015 $114,026 -
$125,000
Manager, Feature Team Orbitz Worldwide Chicago, IL Dec 02, 2014 $111,412 -
$153,240
Team Manager, IT HM Health Solutions, Inc. Camp Hill, PA Dec 30, 2016 $110,948
Support Team Manager Sap Labs, LLC Palo Alto, CA Sep 29, 2014 $108,985
Service Team Manager Gulfstream Aerospace Corporation Savannah, GA Nov 30, 2013 $98,663
Onsite Team Manager Visionet Systems, Inc. Cranbury, NJ Jul 31, 2013 $98,301
Team Manager, IT HM Health Solutions, Inc. Camp Hill, PA Sep 26, 2016 $98,000
Clinical Team Manager II Pharmaceutical Research Associates, Inc. Los Angeles, CA Oct 01, 2015 $97,000 -
$107,000
Customer Delivery (CD) Team Manager Acision LLC Overland Park, KS Sep 23, 2014 $95,350
Customer Delivery (CD) Team Manager Acision LLC Plano, TX Jan 28, 2016 $95,350
Team Manager, Product and Technology Solutions HM Health Solutions Inc. Pittsburgh, PA May 14, 2016 $95,000 -
$105,000
Team Manager, IT Highmark Inc. Pittsburgh, PA Nov 11, 2014 $95,000 -
$100,000

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Top Skills for A Team Manager

  1. Customer Service Representatives
  2. New Procedures
  3. Performance Reviews
You can check out examples of real life uses of top skills on resumes here:
  • Coached customer service representatives and conducted side by side service observations; provided constructive feedback on performance.
  • Applied several new procedures to insure quality assurance during program development.
  • Provided and documented performance feedback through side-by-side coaching, performance reviews and goal setting, quality monitoring, and deficiency management.
  • Implemented maintenance discipline concepts into course curriculum ensuring safety, security and risk management objectives were applied during daily maintenance activities.
  • Collected payroll documents to verify and complete correction requests.

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Top 10 Best States for Team Managers

  1. District of Columbia
  2. New York
  3. Alaska
  4. Connecticut
  5. New Jersey
  6. Massachusetts
  7. Delaware
  8. Minnesota
  9. California
  10. Ohio
  • (271 jobs)
  • (1,779 jobs)
  • (64 jobs)
  • (425 jobs)
  • (941 jobs)
  • (1,123 jobs)
  • (109 jobs)
  • (755 jobs)
  • (4,404 jobs)
  • (1,234 jobs)

Top Team Manager Employers

Jobs From Top Team Manager Employers

Team Manager Videos

Career Advice on becoming a Marketing Manager by Sarah S (Full Version)

Career Advice on becoming an Assistant Team Manager by Tim P (Full Version)

Career Advice on becoming an Assistant Team Manager by Tim P (Highlights)

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