Team manager job description

The Customer Experience Portfolio is exclusively focused on delivering value to customers and creating the digital products that uplift the technology leadership with our customers and industry. The team is dynamic, exciting and fun with high expectations to deliver best in class results with the timeliness to capture eager markets. We're breaking ground on so many possibilities - applying new technologies to solve complex problems, taking innovative approaches to software development like Design Thinking - it's impossible to list them all here. Come join an amazing team!

As part of the Customer Experience Portfolio, the Strategic Investments Team is responsible for developing and maintaining a broad portfolio of customer-facing business applications that support logistics and risk management. These systems help customers:

The Strategic Investments Team Manager leads and manages an agile team of 15+ people. The team is responsible for delivering and maintaining the infrastructure that supports Expeditors' business excellence. The Team Manager is responsible for coaching and mentoring their team members, ensuring that they have the training and tools to do their jobs, and supporting their growth so that they and their teams are performing well. The Team Manager is responsible for ensuring that their teams understand expectations and how their work is tied to the company performance. The Team Manager will manage enterprise risk, provider relationships, and/or assets as required. Team Managers need to optimize their teams to achieve the desired outcomes and be biased towards execution. The Team Manager understands logistics in eneral, how to foster DevSecOps, how the Technology & Process Architectures work to enable success, and is able to lead teams to deploy and release software and infrastructure on time and on budget in an agile environment.
KEY RESPONSIBILITIES:

Maintain extensive parts catalogs

Compare between sourcing scenarios including landed cost

Manage vendor and customer data, including denied party status

Manage insurance and claims processes.

Manage and track vendor exceptions

Support their people's development and career growth

Develops strategic partnership with respective business stakeholders

Understand, support, and communicate the company and IS department vision and strategy

Embrace the Process Architecture which includes but is not limited to Lean, Agile, and Scaled Agile Framework principles and practices

Ensure the availability, security, and performance of systems

Deliver tangible business value through execution of initiatives, programs, and projects

Deliver continuous improvement across operational responsibilities with measurable outcomes

Ensure their people understand how their work is tied to outcomes

Overseeing enterprise risk management, provider relationships, and/or asset management as required

This position will sit in greater Seattle, WA. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

Shift : 11:30am start time/Monday-Friday

Staples is business to business . You're what binds us together.

Join our Staples World Class Supply Chain Team and deliver essential products to our customers.

What you'll be doing: The Fulfillment Center Team Manager partners with the other managers to accomplish three goals; to delight customers with outstanding service that exceeds their expectations, to drive cost out of the organization by creating a process and executing a plan which creates efficiency so the team can stay on task and to honor our associates ensuring that their experience tomorrow is even better than today.

In this role, you will manage and motivate hourly associates to achieve performance goals, productivity, accuracy and quality control standards. You will lead your team in ensuring the daily, weekly and monthly planning of your departments. You will collaborate with the Fulfillment Center Operations Manager to operate within all guidelines and partner for success.

Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace and foster our safety culture.

In your role as a leader, you will be essential to the success of Staples Supply Chain as we deliver to our customers.

What you bring to the table:

• An ability to manage through change and strive for continuous improvement by analyzing and making recommendations to established departmental processes and procedures
• An ability to foster communication and teamwork among staff and to collaborate with all members of your team, at all levels to ensure successful customer outcomes
• An understanding of and ability to use Fulfilment/Distribution technology (i.e. WMS where appropriate, hardware and software components)
• An ability to adopt our safety procedures quickly and ensure safe work practices which create a safety culture in the warehouse
• An ability to demonstrate analytical thinking and problem-solving
• An inclusive nature that seeks common ground, listens to others and advocates for the best solutions for the customer and for employees
• A commitment to lead by example and to a growth mindset as a leader, customer advocate and contributor

Qualifications :

What's needed- Basic Qualifications

• A high school diploma or general education degree (GED)
• Minimum 3 yrs experience in a comparable role
• Ability to pass a drug screen to the extent legally permissible
• Basic English language skills (both verbal and written)
• An ability to lift, lower, push, pull or carry product up to a maximum of 70 pounds by hand

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Offer:

• Salary
• Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays), Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

Interested in joining the team? Check out our perks and benefits !

Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

The Team Supervisor is a Line Supervisor who normally reports to an Operations Manager. Has direct reports, GPS and disciplinary responsibility. Provides leadership and direction for all Safety, Quality, Service, Productivity and Cost Reduction objectives and goals within an assigned area of the facility while meeting internal and external customer needs. Can be assigned to any area of the Plant, Distribution Center or Warehouse. With general guidance from functional management, responsible for providing team leadership to a customer-focused team or group of teams committed to increased quality and productivity.

REPRESENTATIVE ACTIVITIES: Activities and duties will vary depending upon the functional area assigned. Activities may include, but are not limited to:
Employee Development & Management:

Train and provide development opportunities for staff. Ensure annual goals are complete and communicated. Ensure Global Performance Management System is up to date and regular feedback is provided to staff members.

Supervise and evaluate team members, and adjust training where needed.

Attract, retain and develop high potential talent.

Model and promote the Corporation's Code of Business Ethics and Values.

Perform general management duties, exercising usual authority concerning staff, performance appraisals, promotions and terminations. Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies. Maintain all timekeeping, overtime and vacation records and schedules.

Act as a team role model and change-agent. Positively lead and influence team members to partner together to achieve individual and business goals.

Coordinate team efforts, build and lead a regional strategy and team operating plan. Classification: Avery Dennison - Confidential Exempt Requisition Request Template.

Operations:

Directly supervises employees in a Site. Oversees work, alters schedules to meet unforeseen circumstances, controls load factors and flow of work to ensure maximum use of available capacity and effective use of labor, tools and equipment.

Design and implement operations improvement strategies for safety, cost, quality, training, inventory, and services.

Analyze and draw information for daily operational needs and improvement for the team. Provide timely problem solving for key issues.

Responsible for key operational measures within business unit (service, quality, productivity, cost, safety).

Supervises the daily work schedules of warehouse employees involved in performing a combination of: shipping, receiving, loading and unloading trucks, stacking, picking, packing and palletizing finished products. Determines space requirements for storage and schedules delivery and distribution of products, parts, and accessories to achieve distribution objectives and meet customer requirements. Prepares and analyzes inventory reports to identify slow-moving and/or surplus stock.

Cultivates and reinforces appropriate group values, norms, and behaviors. Identifies and analyzes problems, plans, tasks, and solutions.

Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals.

Maintain quality control processes to ensure products/services meet quality standards; lead implementation of process improvements. Drive improvement strategies in all key metric areas; lead production flow, staffing schedule and resources to budget and plan.

Ensure best practices and standard operating procedures are being followed by conducting frequent business audits.

Lead 5S activities, housekeeping, and recycling programs. Lead the efforts to create a safety conscious environment; be actively involved in safety initiatives. Lead monthly safety meetings and daily safety huddles.

Collaborate with other functional areas to resolve problems and develop improved manufacturing processes. Make efforts to reduce manufacturing waste and process complexity.