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Team manager skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Dr. Timothy Edwards,

Jaunelle Celaire

Below we've compiled a list of the most critical team manager skills. We ranked the top skills for team managers based on the percentage of resumes they appeared on. For example, 10.0% of team manager resumes contained patients as a skill. Continue reading to find out what skills a team manager needs to be successful in the workplace.

15 team manager skills for your resume and career

1. Patients

Here's how team managers use patients:

Collaborated with team Physician regarding symptom management and reviewed patients no longer fitting Medicare criteria for hospice.
Facilitate appropriate usage and allocation of skilled visits via authorization process for managed care insured patients.

2. Taking Care

Here's how team managers use taking care:

Position Direct Care Provider Performed duties such as taking care of mental and physical disability clients.

3. Project Management

Here's how team managers use project management:

Fulfilled project management responsibilities for a company-wide Windows environment upgrade to Active directory integrated Windows 2003 DHCP Server and DNS Server.
Provided the financial data analysis to the project management team and technology group for business planning and technology resources redistribution.

4. Performance Management

Here's how team managers use performance management:

Monitored associate performance to ensure that results were achieved in an effective/efficient way and conducted necessary performance management conversations with associates.
Experience in people management and crucial conversations* Coaching and Mentoring team to excellence* Responsible for performance management and compensation decision

5. Leadership

Here's how team managers use leadership:

Liaised between commanders and UAV operators in a tactical command center; deciphered needs of leadership and communicated to individual operators.
Demonstrated leadership in partnering with Finance Managers, Physicians, and Care Coordinators for improved documentation for quality and reimbursement.

6. Direct Reports

Here's how team managers use direct reports:

Mentored direct reports in the improvement of customer service satisfaction ratings by providing constructive feedback and demonstrative examples.
Defined performance standards, delivered routine training and coaching to direct reports to include inventory pipeline management.

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7. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how team managers use hr:

Developed cross-functional exchange program between HR and Payroll resulting in improved working relationship and mutual understanding or roles and responsibilities.
Absorbed HR responsibilities following reorganization with accountability for payroll, benefits administration, recruitment, hiring, and terminations.

8. Customer Satisfaction

Here's how team managers use customer satisfaction:

Ensured customer satisfaction by directly engaging with patrons and continually employed process and delivery improvement by leading weekly trivia management sessions.
Initiated and developed in depth training programs which highlighted the importance of customer satisfaction and significantly improved response to customer needs.

9. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how team managers use continuous improvement:

Contributed as a subject matter expert in multiple continuous improvement initiatives * Supported Sr. Business Analysis in development of project reporting
Established and applied Crisis Management procedures to mitigate periods of downtime resulting in continuous improvement of documentation archives.

10. Corrective Action

Here's how team managers use corrective action:

Developed and managed individual and team level performance improvement plans which was successfully used as a basis for immediate corrective actions.
Monitor performance and conduct, discuss concerns with senior management and/or personnel and administer corrective action when appropriate.

11. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how team managers use professional development:

Remain current on technical and professional developments affecting area of responsibility and advises department and division management on new developments.
Mentored senior associates and assistant team managers in brokerage operations to assist with their career goals and professional development.

12. PowerPoint

Here's how team managers use powerpoint:

Conducted employee/peer meetings - took/created meeting minutes - created PowerPoint presentations detailing team/company results.
Developed PowerPoint of ACT structure/philosophy and criteria for staff training.

13. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how team managers use payroll:

Processed payroll, coordinated vacations, clinic schedule and managed department budget utilizing OnePoint Human Capital and QuickBooks.
Performed operational activities such as payroll processing, conducting annual personnel reviews, and generating operational reports.

14. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how team managers use performance reviews:

Formulated individual associate development plans, led weekly/monthly team meetings and furnished detailed guidance through monthly and yearly performance reviews.
Managed and monitored weekly volumes and individual team performance, delivered monthly/yearly performance reviews and conducted disciplinary conversations as needed.

15. Process Improvement

Here's how team managers use process improvement:

Led continuous, systematic, sustainable process improvement initiatives within the department and as a member of strategic business improvement committees.
Demonstrate proficiency in key business initiatives including: Quality assurance, performance metrics and evaluations, process improvements and claims settlements.

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What skills help Team Managers find jobs?

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What skills stand out on team manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What team manager skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.

Do you want to know more?

List of team manager skills to add to your resume

The most important skills for a team manager resume and required skills for a team manager to have include:

Patients
Taking Care
Project Management
Performance Management
Leadership
Direct Reports
HR
Customer Satisfaction
Continuous Improvement
Corrective Action
Professional Development
PowerPoint
Payroll
Performance Reviews
Process Improvement
Business Results
Quality Standards

Customer Calls
Career Development
Windows
Performance Metrics
Lead Support
Sales Floor
Oriented Support
AHT
Disciplinary Actions
Sigma
Performance Appraisals
Performance Evaluations
Training Programs
Informed Consent
SharePoint
Customer Complaints
QA

Led Training
KPIs
Product Knowledge
Facebook
Merchandise Placement
Medicare
Customer Issues
SLA
Training Materials
Call Monitoring
Training Sessions
Schedule Adherence
Inbound Calls
Apple
Conference Calls
Workload Management

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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