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Top 50 Team Manager Skills

Below we've compiled a list of the most important skills for a Team Manager. We ranked the top skills based on the percentage of Team Manager resumes they appeared on. For example, 20.5% of Team Manager resumes contained Customer Service as a skill. Let's find out what skills a Team Manager actually needs in order to be successful in the workplace.

These are the most important skills for a Team Manager:

1. Customer Service

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high Demand
Here's how Customer Service is used in Team Manager jobs:
  • Ensured superior customer service to internal and external customers by mentoring and providing feedback to direct reports.
  • Front line manager responsible for up to 20-telephone customer service representatives.
  • Exceeded client's customer service expectations by effective problem resolution.
  • Provided exceptional customer service while maintaining structured service level commitments.
  • Developed sales and customer service training curriculum.
  • Conduct continuous customer service coaching sessions.
  • Hired and trained all incoming staff, stressing proactive customer service and inspiring the team to craft and execute promotional events.
  • Lead Packaging Technology teams to deliver excellent results in Safety, Quality, Customer Service, Productivity, Cost and Morale.
  • Oversee team business operations, strategic direction, communications, customer service and delivery of contract & grant services.
  • Coach and develop a team of 8-15 Customer Service Associates in a call center environment.
  • Managed a team of customer service technicians to meet the goals of the client account
  • Managed and maintained the cleanliness of the store to provide Excellent Customer Service.
  • Provide exceptional customer service by ensuring the customer is always the priority.
  • Trained and mentored team in providing optimal levels of customer services.
  • Ensured standards for quality, customer service were met.
  • Led customer service and business development teams, totaling up to 18 representatives in operations, trading, and advisor services.
  • Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Maintained customer service quality and feedback reports Believe that coaching is the key to success.
  • Managed employees while maintaining a positive work environment Provide superior customer service Daily and monthly accounting totals
  • Maintained customer service quality and feedback reports Set standards for coaching and development Escalations and solutions Drive for engagement

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12 Customer Service Jobs

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2. New Procedures

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high Demand
Here's how New Procedures is used in Team Manager jobs:
  • Improved service delivery time/quality and enhanced customer satisfaction by spearheading the launch of an array of new procedures and applications.
  • Managed team efficiency and developed new procedures to help improve efficiency.
  • Designed and implemented new procedures due to changes in regulatory environment.
  • Applied several new procedures to insure quality assurance during program development.
  • Communicated and trained Customer Service Representatives on new procedures and policies.
  • Implemented new procedures and programs to increase productivity and quality.
  • Developed new procedures and inducements to address individual attendance.
  • Provided training and implementing new procedures.
  • Prepared and submitting monthly and annual reports and implementing new procedures that may be required due to changes in regulatory environment.
  • Perform huddles to inform specialists of new procedures, updates across other departments and trends in litigation.
  • Provide monthly evaluations, conduct call listening, conduct monthly training sessions, on new procedures.
  • Handled exception items; resolve complex issues, documented and introduced new procedures to my staff.
  • Implemented new procedures which were required due to changes in the law and/or regulatory environment.
  • Created new procedures that resulted in increase in clients' attendance and engagement.
  • Hold daily huddles to communicate new procedures, policies and discuss production goals.
  • Perform training of new procedures and call models to team members.
  • Communicated and trained employees on new procedures and policies.
  • Develop and communicate all new procedures.
  • Facilitate team meetings, share new procedures and processes, and provide job aids to maintain quality and productivity standards
  • Partnered with client to be onsite specialist and develop new procedures to support current needs at the time

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3. Performance Reviews

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high Demand
Here's how Performance Reviews is used in Team Manager jobs:
  • Led professional development meetings, conducted performance reviews, resolved disputes, and enforced disciplinary action when warranted.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Conduct quarterly formal performance reviews and monthly informal performance reviews.
  • Received favorable performance reviews and commensurate raise since starting.
  • Administered quarterly coaching sessions / performance reviews.
  • Monitor staff performance including performance reviews.
  • Developed and delivered associate performance reviews.
  • Conducted Performance Reviews to ensure that our Business United met the contractual requirements of our client (AT&T).
  • Evaluated and provided training, conducted performance reviews, and engaged employees in identifying innovative new ideas to product delivery.
  • Provided performance feedback via side-by-side coaching, team meetings, and performance reviews, improving agent performance and business results.
  • Provided and documented performance feedback through side-by-side coaching, performance reviews, goal setting, and deficiency management.
  • Conducted Project Performance Reviews with the Senior Management highlighting the key projects and the key risks.
  • Completed 23 performance reviews each quarter, offering praise and recommendations for improvements.
  • Create and deliver performance reviews, mentor, and create staff development plans.
  • Performed and administered mid year reviews as well as annual performance reviews.
  • Performed employee performance reviews, interviews, and initiated employee development.
  • Conducted annual performance reviews for up to 24 employees.
  • Conduct semi-annual and yearly performance reviews for assigned employees.
  • Conduct performance reviews on all team members.
  • Trained, coached, and counseled staff adjusters Conducted file reviews, field observations, re-inspection and performance reviews

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4. Process Improvement

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high Demand
Here's how Process Improvement is used in Team Manager jobs:
  • Supported department director with the implementation and delivery of process improvement and new departmental initiatives where required.
  • Tracked performance, demand and trends to plan department development and identify potential process improvements.
  • Trained and mentored resources in process improvement techniques to improve efficiency.
  • Created preventative maintenance schedule for assembly line and process improvement skills.
  • Resolved escalated client issues and implemented process improvements where appropriate.
  • Led FDIC team's participation in SRA's Standard CMMI Appraisal Method for Process Improvement certification for CMMI-3 for Services.
  • Provided work scheduling, process improvements, employee training and counseling, task management, problem-solving and troubleshooting.
  • Partner with Policy & Process Improvement team to integrate newly adopted standards, consistent tagging practices, etc.
  • Delivered 35% increase of funded files within 2 weeks after implementing file flow process improvements.
  • Remained current with underwriting changes in HAMP and NON-HAMP, forecasting, and process improvement.
  • Offered insight for process improvements, improving customer service and saving revenue.
  • Process improvements resulting in reduction of cost and saving of man hours.
  • Implement and contribute to strategic planning, and continuous process improvement projects.
  • Major player in cost reduction and process improvement activities.
  • Monitored workflow and operational efficiency; recommended changes for process improvements.
  • Directed the overall process improvement - Deployed JIRA to improve communication with different divisions so crucial for R&D Team.
  • Facilitate client visits to Identify process improvements to ensure highest level of service is being provided to clients.
  • Work as a member/leader of on-going projects that are important to area process improvement.
  • Assisted with workflow process improvement on the intake team
  • Assisted in process improvement and TPM projects Evaluated team needs and structured skills matrixes for associates based on those needs.

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3 Process Improvement Jobs

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5. Key Performance Indicators

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high Demand
Here's how Key Performance Indicators is used in Team Manager jobs:
  • Ensured production goals are achieved by prioritizing daily functions according to volumes exceeding key volume indicators and hitting key performance indicators.
  • Determine Key Performance Indicators, collect data and develop executive level dashboards for Customer Experience monitoring.
  • Reviewed and coached direct reports' to achieve/exceed department Key Performance Indicators.
  • Developed Key Performance Indicators allowing supervisors to track and monitor production results.
  • Ensured continuous improvement of key performance indicators.
  • Work with Senior Clinical Manager and General Manager to deliver clinical results that meet or exceed business Key Performance Indicators.
  • Initiated and lead various project meetings with leadership teams to promote improve performance on various call center key performance indicators.
  • Collaborated with three partners in meeting or exceeding individual group and shared key performance indicators (scorecard measures).
  • Monitor service levels in real time to ensure satisfactory metrics goals and key performance indicators are met.
  • Monitor agents' real time and integrated information to advice and coach on their Key Performance indicators.
  • Earned multiple awards for my team s performance in both key performance indicators and customer satisfaction.
  • Created and optimized management of teams' best practices, measurements, and key performance indicators.
  • Analyzed and reported team members' key performance indicators while highlighting areas of success and opportunity.
  • Ensured adherence to all Key Performance Indicators - quality, customer satisfaction and response times.
  • Improved Key Performance Indicators in Safety and Quality while reducing operational costs by 15%.
  • Planned and implemented employee growth within a team environment by analyzing Key Performance Indicators.
  • Oversee various processes related to Benchmarks/KPI's (Key Performance Indicators) and identify time critical situations and the related risks.
  • Coached & developed 20 agents Managed my team to meet all key Performance Indicators.
  • Developed, tracked and analyzed key performance indicators (KPIs) for finishing department.
  • Monitor Key Performance Indicators (KPIs) regarding Advisor/Agent performance to guarantee maximum efficiency, maintain quality and ensure Client/Vendor satisfaction.

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6. Direct Reports

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high Demand
Here's how Direct Reports is used in Team Manager jobs:
  • Provide coaching and development to direct reports through weekly development meetings and performance development plans.
  • Conduct Team Meetings with direct reports to ensure expedient communication of relevant information.
  • Prepared and delivered annual appraisals for direct reports.
  • Conduct monthly safety/communications meetings with direct reports.
  • Developed and maintained relationships and partnerships with customers, stakeholders, peers, partners, suppliers and direct reports.
  • Managed and supervised the Investor Procurement, Early Procurement and Outsource Teams, 6 Team Leaders were direct reports.
  • Led Operations Solutions Team of 12 direct reports, supporting retail operations for 3,000 stores nationwide.
  • Provide strategic business, technical and process support while leading and developing eight direct reports.
  • Meet with direct reports and manager to discuss quality feedback and discuss areas of improvement.
  • Provide strategic direction and manage the processes of a team of eight direct reports.
  • Lead 15 direct reports in the management of 30 auto repair facilities.
  • Staff consists of 16 direct reports including 2 SME Team Leads.
  • Lead training efforts and quality assurance for approximately 18 direct reports.
  • Organized / coordinated monthly meetings for the Direct Reports / Staff.
  • Mediated conflicts between direct reports and members of management.
  • Write and discuss annual performance reviews for direct reports.
  • Managed day-to-day activities and operations of 12 direct reports.
  • Time and attendance management of all direct reports.
  • Developed and enhanced skills of direct reports.
  • Average Number of Direct Reports: 15 Managing a team of frontline mortgage collectors in an inbound/outbound call center environment.

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25 Direct Reports Jobs

No jobs at selected location

7. Training Programs

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high Demand
Here's how Training Programs is used in Team Manager jobs:
  • Initiated and developed in depth training programs which highlighted the importance of customer satisfaction and significantly improved response to customer needs.
  • Recommended appropriate training intervention and evaluated training programs for short and long-term effectiveness.
  • Conducted needs analysis on effectiveness of training programs to identify potential enhancements.
  • Developed staff by facilitating training programs and promoting continued professional development.
  • Administered product and procedure seminars and other training programs.
  • Developed training programs from concept through execution.
  • Plan, develop and administer training programs implementing the standardization, control, and/or guidance of communications programs.
  • Develop and lead training programs on claims systems for 30+ adjusters which improve office efficiency in claims handling.
  • Develop formal training programs; identifying the educational needs of others, and instructing others on job-related tasks.
  • Established training programs for staff in regard to all aspects of workplace performance and professional development.
  • Created and implemented product sales, safety and operation training programs for skid steers and mini-excavators.
  • Designed, implemented and managed employment and skills training programs, including consumer -driven services.
  • Participate in Training programs for students and staff on software packages and applications.
  • Provide training programs for hourly employees, including facilitation of New Hire orientation.
  • Designed & delivered internal training programs for two new program specialists.
  • Develop, implement, and maintain work center training programs.
  • Support the coordination of training programs.
  • Conduct organizational training programs Acquisition and integration lead of Wisconsin Gas Company, consolidated processing savings of two departmental FTE's.
  • Developed and managed documentation and training programs for the product throughout its lifecycle.
  • Managed employees working on large Salesforce configuration and website redesign projects Developed and conducted new-hire orientation and training programs

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8. Corrective Action

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high Demand
Here's how Corrective Action is used in Team Manager jobs:
  • Identified errors and inconsistencies to established procedures and ensures appropriate feedback is given and corrective action is taken.
  • Maintained accurate records of program implementation, reviews programs to determine effectiveness/compliance & initiates modifications/corrective action if necessary.
  • Prepared and delivered employee documentation including performance reviews, corrective action, and performance improvement plans.
  • Issued corrective action when warranted and rewarded excellent attendance and performance when justified.
  • Administer corrective actions and conduct termination sessions as appropriate.
  • Provide corrective actions and performance reviews as necessary.
  • Identified problem areas in the department and determined the corrective action necessary based on findings of evaluations, reports and summaries.
  • Involved in all managerial duties from recruiting, interviewing and hiring to providing performance corrective actions, and terminating employment.
  • Managed weekly statistics and provided Coaching, Feedback, Mentoring, Training, and Corrective Action to all agents.
  • Addressed and placed agents in corrective action when necessary up to and including termination of employment.
  • Motivated team members and improved results through contests, promotion, corrective actions, etc.
  • Manage and administer corrective action where appropriate to ensure compliance to policies and procedures.
  • Identified, documented and provided corrective action to performance issues to the director.
  • Applied corrective action when appropriate in adherence to organizational goals and HR policies.
  • Perform coaching, monitoring, training and corrective action for assigned team members.
  • Process team's Attendance, Payroll and Corrective Action Plans as needed.
  • Track, analyze and take corrective action to prevent equipment down time.
  • Issue corrective actions for attendance and performance issues.
  • Administer corrective actions, warnings, and terminations.
  • Apply analytical skills to production or equipment issues to initiate proper corrective action.

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2 Corrective Action Jobs

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9. Technical Support

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high Demand
Here's how Technical Support is used in Team Manager jobs:
  • Mentored and coached Team Leaders to effectively lead the technical support engineers in providing optimal customer service.
  • Analyzed and restructured technical support aids to streamline each individual troubleshooting process.
  • Provide Tier Two technical support to customer traveling internationally.
  • Managed Customer Service Escalations and Technical Support Teams.
  • Provided technical support to Microsoft customers on Windows 95 and, Windows NT 3.51, and NT 4.0 operating systems.
  • Coached and managed a team of up to twenty Technical Support Professionals, and provided one-on-one coaching and mentoring.
  • Provide technical support and assist with analysis and solutions to complex problems to improve reliability, quality and safety.
  • Managed thirty people across three functional areas: Technical Support, Data Center Operations, and Help Desk.
  • Conduct general foundation training classes for employees profiled for a technical support account focusing on call handling.
  • Led a team of 15 to 25 Support Escalation Engineers driving key initiatives within Commercial Technical Support.
  • Provided leadership to a diverse team comprised of 7 Supervisors and up to 120 Technical Support Representatives.
  • Oversee the Technical Support Team, ensuring they meet client and internal KPI metrics.
  • Manage a large team of technical support agents in a call center environment.
  • Provide technical support to business users during the User Acceptance Testing phase.
  • Earned AT&T Level 1 Mastery for Advanced Technical Support certification.
  • Supplied advanced technical support as Windows NT escalation team member.
  • Offered One Call Resolution and Technical Support to Customers.
  • Interview / Hired Technical Support staff as needed.
  • Started as a technical support advisor and was promoted to a Technical Team Manager after 2 weeks on the phones.
  • Led 12-15 Technical Support agents Partnered with Human Resources for staffing Developed individual development plans

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8 Technical Support Jobs

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10. Company Policies

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high Demand
Here's how Company Policies is used in Team Manager jobs:
  • Handled escalation calls efficiently and professionally, achieving customer satisfaction while adhering to company policies and procedures.
  • Conducted train-the-trainer meetings to help prepare management to adapt to company policies and procedures.
  • Developed, motivated and ensured associates adhered to company policies and procedures.
  • Maintain compliance with company policies and applicable government regulations.
  • Handle disciplinary actions in accordance company policies.
  • Maintain knowledge of various company policies and guidelines to be able to effectively communicate to staff and new employees.
  • Train and instruct employees in job duties and company policies or arrange for training to be provided.
  • Monitor service calls to observe employee's demeanor, technical accuracy, and conformity to company policies.
  • Provided additional training of company policies and conducted Sexual Harassment classes for the entire call center.
  • Develop staff to achieve excellence in merchandise presentation, shortage control and company policies.
  • Reinforced consistent & strict adherence to company policies & procedures to stay within compliance.
  • Hire agents - process and explain benefit information and company policies for new hires.
  • Interpreted company policies to workers Monitor unit cost, Monitor internal and external errors.
  • Followed and introduced company policies, procedures, and work rules to all employees.
  • Monitor loan counselors to ensure all company policies and procedures were met.
  • Supervised 20+ staff; ensured compliance with company policies and applicable laws.
  • Interpret and communicate work procedures and company policies to staff.
  • Ensured adherence to company policies and procedures.
  • Review and enforce company policies.
  • Handled most customer relations issues in a gracious manner and in accordance with company policies.

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3 Company Policies Jobs

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11. Action Plans

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high Demand
Here's how Action Plans is used in Team Manager jobs:
  • Mentored associates and developed goals and action plans for promotional possibilities which included internal workshops, education and job shadowing.
  • Identified potential study impediments and implemented corrective action plans.
  • Identify areas of opportunity needed for individual agents, develop and implement action plans in order for them to be successful.
  • Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans.
  • Performed statistical testing to evaluate the effectiveness of key controls and monitor the status of mitigation and action plans.
  • Analyze customer satisfaction surveys results, develop and implement appropriate action plans to improve agent customer service skill sets.
  • Establish a clear vision aligned with company priorities; set specific, challenging and achievable goals and action plans.
  • Lead Apple client meetings reviewing call drivers, current center stats, and action plans for constant improvements.
  • Created sales strategies, drafted action plans and led meetings with team members to review project status.
  • Communicate expectations for behavioral issues, as well as deliver written Improvement Action Plans as needed.
  • Demonstrated skills at analyzing trends and assist in creating action plans that determine a solution.
  • Monitor team performance daily, identify performance trends, create action plans to improve performance.
  • Facilitated meetings with different lines of business audited to discuss results and action plans.
  • Developed and maintain monthly action plans to improve KPI'S and attrition rates.
  • Developed action plans to meet goals established for the department.
  • Created and administer corrective action plans and annual performance reviews.
  • Analyzed data to identify trends and develop appropriate action plans.
  • Initiated action plans for low performer to increase overall production.
  • Balance incoming call volume with staffing needs to maximize profitability Create action plans to help agents meet and exceed expectations
  • Conducted monthly one-on-one meetings with employees to assess performance and develop career action plans.

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1 Action Plans Jobs

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12. Performance Management

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high Demand
Here's how Performance Management is used in Team Manager jobs:
  • Developed and implemented Quality performance Management Program, coordinating with management team to increase team productivity levels.
  • Maintained direct oversight for performance management program up to and including disciplinary action as appropriate.
  • Monitor individual performance closely and counsel individual staff on disciplinary issues (Performance Management)
  • Provide timely and effective performance management and career development to all reports.
  • Developed/Administered performance management plans for supervisors and agents.
  • Completed ongoing coaching, monitoring and performance management.
  • Conducted progressive disciplinary/performance management reviews as needed.
  • Developed and managed performance management objectives.
  • Assisted in the preparation for COPC certification; the most prestigious and rigorous performance management systems in the customer contact industry.
  • Led management team in the selection, training, development, performance management, and salary administration of Underwriters and Underwriting Assistants
  • Perform staffing (including offshore resources), performance management, budget/expense management, reporting and forecasting for areas managed.
  • Monitor, identify, and resolve agents' performance using performance management techniques.
  • Hired, managed and lead the team from coaching to performance management.
  • Handle all performance management concerns.
  • Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, development and corrective action plans.
  • Provided leadership, development, and performance management to eleven Project Managers that executed a variety of key Foodservice initiatives.
  • Develop staff using performance management techniques Travel to other sites and train new PFA staff and managers on the PFA review.
  • Full administrative responsibilities for a staff of 20, which included hiring, performance management, coaching and development.
  • Conduct day-to-day operation including Hoshin goals, staffing, coaching, and performance management.
  • Performed a variety of HR and performance management functions (i.e.

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3 Performance Management Jobs

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13. HR

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high Demand
Here's how HR is used in Team Manager jobs:
  • Mediated conflicts and coached team members, utilizing diverse HR knowledge and superior cross-functional communications to improve performance and satisfaction.
  • Increased employment satisfaction scores 5% across all properties through consistent policy application and relationship management.
  • Facilitated senior management team through development and implementation of first Sony succession planning program.
  • Mentored and developed lenders through weekly and monthly reviews and annual performance evaluations.
  • Force Protection and anti-terrorism procedures for joint security stations throughout Baghdad.
  • Maintained process and associate stability throughout Joint Venture transition.
  • Provided direct supervision of Adventure Team to ensure compliance with California safety guidelines and the goals of Redwood Christian Park.
  • Provided a link between CONCACAF tournament staff and Cayman National Team staff for logistical and support functions throughout the tournament
  • Increased team performance by 32% in a 30 day time period through side-by-side and call review coaching.
  • Train new employees on various job functions ranging in handling customer objections and navigate through different systems.
  • Developed and documented the process flow of work from all aspects of the business through the team.
  • Job Description: I managed and led teams in various departments through the daily operations.
  • Partnered with Business leaders to ensure company needs are met through training and employee preparedness.
  • Developed HR structural Authorizations for Manager self service, Time Approval and Time entry.
  • Managed a team of 12 employees throughout all loan delinquencies and hardship workout assistance.
  • Managed the risk of everyday life through the sale of insurance products.
  • Resolve complaints and coverage questions which are escalated through the team.
  • Led a team of three Solar Site Designers.
  • Provided performance feedback through coaching and reporting.
  • Resolve all project feedback submitted from subscribers, national chain owners and contractors to ensure client satisfaction through email and phone.

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21 HR Jobs

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14. Disciplinary Actions

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high Demand
Here's how Disciplinary Actions is used in Team Manager jobs:
  • Administer employee counseling and/or disciplinary actions for agents not meeting company policy and procedures, and employee terminations.
  • Managed attendance and performance issues; provided coaching, mentoring and executed appropriate disciplinary actions.
  • Monitor and record absenteeism; conduct disciplinary actions, including terminations.
  • Perform HR related functions including performance reviews, promotions and disciplinary actions
  • Executed disciplinary actions in accordance to company guidelines and policies.
  • Monitored performance of subordinates including initiating disciplinary actions when necessary.
  • Delivered disciplinary actions as needed for attendance, performance or behaviors
  • Performed employee evaluations and disciplinary actions.
  • Composed and delivered all monthly and yearly Performance & Development Plans for constant feedback and performance gauging or disciplinary actions.
  • Implement all disciplinary actions, up to and including termination, in accordance with company policy and ensure consistency.
  • Managed 21 employees, files, attendance, payroll adjustments, and carried out disciplinary actions when necessary.
  • Perform routine supervisory duties including scheduling, time cards for payroll, annual reviews, disciplinary actions etc.
  • Administer HR functions including status changes, disciplinary actions, development plans and payroll/time keeping changes.
  • Implement HR policies and procedures, as well as disciplinary actions up to and including terminations.
  • Perform basic HR/ER related daily tasks such as absence management, corrective or disciplinary actions.
  • Ensured the quality of employees through feedback and disciplinary actions.
  • Keep record of all coaching and disciplinary actions for agents.
  • Manage and enforce department company policy and procedures and deliver disciplinary actions if need it.
  • Handled disciplinary actions and terminations.
  • Key Results: Provided bi-weekly reviews on each associate and provide coaching and disciplinary actions as needed.

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15. Sales Goals

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average Demand
Here's how Sales Goals is used in Team Manager jobs:
  • Managed and led a team of over 30 members who regularly meet and exceeded business and sales goals.
  • Meet regularly with individual team members; coach them to meet and exceed metrics and sales goals.
  • Handled new customers and managed outside sales team to ensure monthly sales goals were met or exceeded.
  • Analyze daily/weekly business and react to down-trending numbers to achieve, maintain and surpass company sales goals.
  • Set annual sales goals for cash management team and conduct ongoing meetings to track progress towards goal.
  • Achieved or exceeded sales goals for 9 consecutive years, consistently ranking in top 25%.
  • Exceed sales goals by leading merchandise placement, sale sets, promotions and visual displays.
  • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
  • Created reward system for team so that First USA could increase their sales goals.
  • Managed Sales goals and team members sales as well as the store.
  • Drive and exceed sales goals by developing and executing merchandising strategies.
  • Set and meet personal and team based sales goals.
  • Helped drive sales goals and achieve monthly quotas.
  • Recorded results of daily sales and sales goals.
  • Exceeded targeted sales goals by 50%.
  • Exceeded standard sales goals and achievement objectives.
  • Achieved daily company sales goals by ensuring that department merchandizing standards were implemented and executed.
  • Key Accomplishments Successfully outperformed monthly sales goals.
  • Key Achievements: Developed key strategies to enhance opportunities and exceed sales goals of $40M annually.
  • Create a positive and motivating work environment that drives the Team Managers to achieve sales goals.

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16. Daily Operations

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average Demand
Here's how Daily Operations is used in Team Manager jobs:
  • Complete operational oversight accountability across all daily operations within the third party liability claims.
  • Establish project management and process strategies to execute daily operations for customer programs.
  • Provided necessary direction, payment authority, and overall approval for daily operations.
  • Answered for store profitability, managing all daily operations.
  • Manage foreclosure mediation department daily operations.
  • Supervised the daily operations of the call center and directly responsible for the morale, welfare of 18 members of staff.
  • Managed the daily operations of a high producing real estate team, with over $25 million in annual production.
  • Managed daily operations of the Ohio regional team, Feds team, New Group and Group Maintenance.
  • Partnered with the team managers to coordinate, and direct the daily operations 16-20 non-exempt employees.
  • Managed daily operations of small business client services call center- supporting team of 20+ FTE.
  • Accessed programs for reporting, managing, and all operating systems, managing daily operations.
  • Planned and coordinated daily operations to ensure team readiness at a moment's notice.
  • Mentor staff, ensure consistent and effective daily operations and manage performance issues.
  • Assisted in creating specific SOP's for daily operations Senior Customer Service Agent.
  • Assist with daily operations to provide quality, efficient care to patients.
  • Promoted to lead team of 10 employees in daily operations.
  • Support SM's in daily operations of the store business.
  • Managed daily operations for the West Coast Division.
  • Managed a team of 2-3 Product Coordinators that maintained daily operations and execution of over 4500 annual webcasts.
  • Supervised 25 staff and directed daily operations, conducting client-social worker meetings and managing weekly updates.

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17. Staff Members

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average Demand
Here's how Staff Members is used in Team Manager jobs:
  • Implemented associate cross-training program to enhance career opportunities for staff members and increase productivity during employee absences.
  • Helped to maximize recoveries for each individual by coaching and mentoring staff members while also maintaining a personal inventory of files.
  • Perform quarterly case reviews of assigned staff members regarding files and other quality assurance activities in accordance with agency policies.
  • Create detailed training plans and ensure that new and existing staff members are adequately trained on all products.
  • Coach and develop staff, train new staff members, conduct monthly and annual performance reviews.
  • Managed film exchange, working directly with staff members of over 300 NCAA Division I institutions.
  • Job duties included management of daily operation for a 5 room OR and 25 staff members.
  • Communicated goals and expectations to staff members and ensured compliance with company policies and procedures.
  • Coordinated with parents and school staff members to meet the needs of each individual student.
  • Selected, trained, mentored, and evaluated performance of 10 staff members.
  • Participated as a presenter in the training roll-out to over 50 staff members.
  • Manage a team of 5-20 staff members for on and off-site events.
  • Presented case history material for review and discussion with other staff members.
  • Coordinated senior staff members' 360 reviews to enhance management skills.
  • Provided leadership and strategy for a team of 11 staff members.
  • Manage 20+ Staff members of the Technical Consumer Care Team.
  • Recruit staff members and oversee training programs.
  • Hired and trained RN, LPN, CNA staff members.
  • Managed a staff of twelve junior CTMs and 50 other staff members in the daily conduct of clinical trial activities.
  • Delegated assignments to staff members and ensured they were done in a timely manner Trained new employees on policy and procedure

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18. Project Management

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Here's how Project Management is used in Team Manager jobs:
  • Fulfilled project management responsibilities for a company-wide Windows environment upgrade to Active directory integrated Windows 2003 DHCP Server and DNS Server.
  • Provided the financial data analysis to the project management team and technology group for business planning and technology resources redistribution.
  • Completed project management training successfully and delegated projects to high performing team members throughout the site
  • Leveraged expertise in project management by guiding process improvement initiatives throughout customer service operations.
  • Maintained project status transparency by ensuring open lines of communication with Project Management.
  • Facilitated discussions to share best practices on project management and requirements engineering.
  • Enforced project management best practices within the organization.
  • Project Management of Singapore / Brunei Implementation.
  • Collaborated with the project management team and senior management to create updated procedures for the bankruptcy, litigation and mediation loans.
  • Managed group of 20 project managers in multiple sites, to coordinate the project management for all projects within the organization.
  • Utilized and promoted use of standard Program and Project Management processes (UTAS procedures, PMI PMBOK, etc.).
  • Manage all aspects of a Service Center visit including project management, manpower planning and customer interface.
  • Headed the global Project Management /Requirements Engineering Peer Group of the Application Engineering Center of Excellence.
  • Trained as a junior project manager in the Clinical Sourcing Impact Delivery Project Management Team.
  • Assisted in project management tasks to develop and stream line process and procedures being outsourced
  • Project Management and process improvement was also a key part of the role.
  • Provide team coordination and project management to ensure event success at multiple venues.
  • project management team - Ensuring the customers' telecommunication projects were handled in a professional and timely manner.
  • Assisted in Project Management Assisting on Provider Data Credentially.
  • Demonstrated commitment to project management theories by completing PMP certification Travelled to USA on business visits

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19. Service Levels

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Here's how Service Levels is used in Team Manager jobs:
  • Review working practices and processes and implement improvements in order to improve productivity, service levels and customer/client satisfaction.
  • Monitored and maintained contact center service levels.
  • Enforce policies and procedures and ensure that my sales team achieves the customer service levels set by the organization.
  • Support the team in achieving service levels by completing the operational tasks of the team members when needed.
  • Monitor daily/weekly call patterns and adjusting schedules as needed based on volume needs and targeted service levels.
  • Monitor CMS to ensure department service levels and budgets are met using real time and historical data.
  • Maintained relationship with attorneys, account executives and sales managers to ensure service levels are met.
  • Monitor Help Desk call volume into TPS to ensure that acceptable service levels are met.
  • Achieved all Client goals including: Close Rates, Quality, Service Levels and Productivity.
  • Developed training and staffing programs to build successful teams and maximize customer service levels.
  • Monitored service levels, abandonment rates, handle times and occupancy through CMS programs.
  • Oversee daily call center operations to ensure service levels and client expectations were met.
  • Ensured all service levels were met on the 5 different CSS queues.
  • Review daily/hourly reports on service levels for inbound and outbound calling
  • Managed and enforced daily service levels.
  • Monitored Agents call quality, achievement of target service levels and Talk Time Recruited Qualified Supervisors and Customer Service Representatives.
  • Assist with candidate interviews Train and manage team members to perform within established service levels and/or process deadlines.
  • Established and maintained relationships with Homeowners and Business Partners (Realtors) to ensure service levels were met.
  • Create daily workflow plans, customized to maximize productivity and ensure daily service levels are met.
  • Created a scoring system to rate counterparty service levels across functions.

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20. Phone Calls

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Here's how Phone Calls is used in Team Manager jobs:
  • Monitored employee telephone calls and provided feedback as well as disciplinary actions including terminations.
  • Improved communications between Investor Certification and other areas including Recon Trust through frequent meetings, phone calls, and Lotus Notes.
  • Monitored phone calls of associates to ensure proper company standards are being met on every call for every customer.
  • Managed in a high volume phone environment with an average of 100+ phone calls per team member a day.
  • Participate in monthly coaching calibration meetings to review Customer Service Associates phone calls to ensure growth and development.
  • Communicate with parents via e-mail, text, and through phone calls to inform them of practices/games/cancellations.
  • Routed and resolved phone calls from business customers to activate service and place orders for new equipment.
  • Prepared time sensitive production reports, schedules, processing costs reports and monitored customer service phone calls.
  • Performed quality control checks on subordinate staff including listening in on phone calls without notice.
  • Received customer phone calls to assist customers with billing, fraud and additional correspondence.
  • Monitored telephone calls to ensure quality and adherence to strict policies and procedures.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Handle phone calls to assist in meeting our customer's needs.
  • Monitored and evaluated the quality of inbound and/or outbound telephone calls.
  • Program used to listen to recorded phone calls of agents.
  • Take escalation phone calls and service the accounts accordingly.
  • Provide customer support through escalation phone calls.
  • Managed front office duties such as answering and directing multi-line telephone calls, completed daily transactions and maintained store display
  • Review live and recorded phone calls, provide feedback to advisors and program / client management.
  • Answered customer telephone calls promptly and in an appropriate manner.

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21. Quality Standards

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Here's how Quality Standards is used in Team Manager jobs:
  • Supported and communicated departmental and organizational quality standards, processes and procedures, and policies to peers and participants.
  • Measured and monitored service performance and quality standards to ensure customer satisfaction and to comply with regulatory agencies.
  • Developed organizational operating procedures and work instructions to comply with ISO9000/TL9000 quality standards.
  • Implemented '2nd Mile Service' customer excellence principles Worked toward achievement of quality assessment goals Trained team members to meet quality standards
  • Lead team to meet project performance expectations, coaching and guiding the team to success for production and quality standards.
  • Ensured established productivity and quality standards are met resulted in meeting Service Level Agreements 100% of the time.
  • Supported and communicated business goals, quality standards, processes and procedures, and policies.
  • Led team of 20 call center agents to ensure production and quality standards.
  • Administer the Quality Assessment processes to ensure all quality standards/targets are met.
  • Set goals, establish measurements, quality standards and tracking mechanisms.
  • Created Quality Training for new Quality standards and defect resolution.
  • Performed inventory controls and keep quality standards high for audits.
  • Meet or exceed client and Sykes quality standards.
  • Achieve and maintain Team Quality Standards.
  • Managed and mentored 7 employees; guaranteed associates achieved company expectations in quality standards.
  • Meet or exceed team's contract production and performance metrics Meet or exceed client and SYKES quality standards.
  • Establish quality standards for the production team and work closely with the Lead Lighting Designer for implementation.
  • Ensured productivity exceeded service and quality standards set forth in the Client's Service Level Agreement.
  • Manage daily staffing and workflow, and ensure adherence to department quantity and quality standards.
  • Received "True Moments" outstanding achievement award for team's call quality standards.

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22. Customer Complaints

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Here's how Customer Complaints is used in Team Manager jobs:
  • Prepared and presented training on customer service and initial claims investigation leading to decreased customer complaints and increased file quality.
  • Resolved customer complaints by identifying problems and coordinating appropriate corrective action.
  • Received and responded to escalated customer complaints.
  • Investigated and took appropriate remedial actions with regard to accidents, incidents, customer complaints and product quality issues.
  • Handle escalated customer complaints and utilize escalations as a method to train and develop staff.
  • Learn how to manage customer complaints and resolve their banking needs and issues effectively.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Resolved over 150 customer complaints and returns per month.
  • Decreased the amount of customer complaints by 19%.
  • Handled the most complex customer complaints or inquiries.
  • Solved customer complaints quickly, ensuring return visits.
  • Resolve customer complaints regarding sales and service.
  • Resolved customer complaints, inquires and escalations.
  • Take phone calls and handle customer complaints.
  • Responded to customer complaints and comments.
  • Handled and resolved customer complaints.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Handled customer complaints and worked with contracting team to resolve.
  • Resolve customer complaints and escalations Recruit and interview new and existing employees Manage disciplinary process as necessary

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23. Ensure Compliance

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Here's how Ensure Compliance is used in Team Manager jobs:
  • Administer policies and procedures for mortgage loan servicing/processing to ensure compliance with regulatory, investor, governmental and corporate requirements.
  • Maintain current knowledge of Medicare/Medicaid guidelines and insurance regulations and update policies, procedures and strategic plan to ensure compliance.
  • Review and recommend system modifications to ensure compliance with regulatory requirements, process efficiency, and loss mitigation.
  • Review conditions and rework existing files as necessary to ensure compliance with secondary marketing and regulatory guidelines.
  • Execute and document disciplinary action to ensure compliance with both internal and legal regulations.
  • Established processes to ensure compliance with production success and successful change implementation metrics.
  • Completed required department deal-audits monthly to ensure compliance and quality.
  • Supervised the daily flow of work for all Sales Associates in designated departments to ensure compliance with all policies and procedures.
  • Provided staff with the correct interpretation of federal guidelines and monitored staff duties to ensure compliance with federal Laws.
  • Collaborated with underwriters to ensure compliance with HAMP, Non HAMP, and SFO and DOJ guidelines.
  • Coached representatives in the proper handling of calls to ensure compliance with Department of Insurance regulations.
  • Monitor all software and hardware products and ensure compliance to Data Center standards and systems.
  • Conducted quality checks on all incoming raw materials to ensure compliance with standards and specifications.
  • Deliver any disciplinary actions as needed, communication with HR to ensure compliance.
  • Review calls to ensure compliance with quality assurance and coach for improvement.
  • Audited the cutting of carpet tiles to ensure compliance within specified guidelines.
  • Audit requisitions weekly to ensure compliance and provide feedback and guidance.
  • Inspected personnel activities to ensure compliance with policies and directives.
  • Managed investigational sites to ensure compliance with the trial protocol, ICH GCP and applicable regulations.
  • Prepared daily audit reports to ensure compliance and to mitigate loss and monitor risks.

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24. QA

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Here's how QA is used in Team Manager jobs:
  • Facilitated QA calibrations with remote call centers to ensure outstanding customer service., and facilitated weekly staff meetings.
  • Analyze QA data to identify trends, compile and present audit results and recommendations to regional/operational leadership.
  • Participated in departmental and divisional QA meetings.
  • Worked with QA team managed and development team through testing and bug fixes to produce a quality deliverable.
  • Participated in planning, design, development, QA and deployment of the project successfully.
  • Created trending reports for Operations and Team managers to ensure NQAS were maintained.
  • Assisted with the training process to new hires by facilitating QA presentations.
  • Facilitated training of the QA monitoring and coaching process to new Supervisors.
  • Enacted process implementation and improvement to enhance QA within the company.
  • Design QA form to align with company values and outside monitoring.
  • Worked with QA Department to ensure calibration between Operations and Quality.
  • Defined requirements for the utilization of a SQA testing tool.
  • Implemented scrum procedures for development and QA teams.
  • Established and maintained effective communication Collaborated with design, development, and QA teams to build training modules for new hires.
  • Completed QA s on agents weekly to ensure that our agents are performing to the Sprint and Alorica standards.
  • Investigate and prepare reports and documentation related to any deviationwith the QA approval in order to avoid recurrences.
  • Delivered 100% QA capability for 3 years with zero FDA violations and zero recordable injuries.
  • Architected and implemented environments and standards for development, QA and production systems.
  • Served as Ambassador for rollout of new QA model.
  • Pulled metrics reports, Trace reports, evaluate advisors using QA reports, implement quarterly reports to improve performance on advisors.

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25. Special Projects

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Here's how Special Projects is used in Team Manager jobs:
  • Supervised and conducted tracking and staffing of multiple special projects and initiatives occurring simultaneously within the branch.
  • Recognized for working on unfinished special projects.
  • Work on special projects and performance incentive programs to help meet operational goals and ensure compliance with customer related information.
  • Prepared management reports, served on assigned committees or project task forces and executed special projects as requested.
  • Provide assistance with special projects such as testing new applications or the release of new applications.
  • Planned, coordinated, and implemented special projects to include server upgrades and phone system replacements.
  • Tracked spending on special projects as needed to help ensure projects stay within budget.
  • Prepared and reproduced of a variety of documents for special projects and reports.
  • Assist with special projects & reports (1099 reporting) provided by management.
  • Manage special projects, coordinate agents working on the project to maximize efficiency.
  • Assisted with project implementation or special projects as assigned.
  • Scheduled unit meetings and assisted with all special projects.
  • Complete special projects and other duties as assigned.
  • Handled escalations and completed special projects as needed.
  • Managed various special projects on training and management.
  • Handle special projects assigned by management.
  • Perform special projects for my manager.
  • Corrected or reversed fees that were questionable or non-compliant and headed special projects related to all aspects of compliance.
  • Managed special projects and provided backup for the state grants compliance team as needed.
  • Assisted Senior Management with special projects for the department when needed.

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26. Business Partners

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Here's how Business Partners is used in Team Manager jobs:
  • Respond to escalated client issues/complaints and work with internal business partners to resolve issues and identify and develop process improvements.
  • Consult with management and external business partners to understand learning objectives and identify training and development requirements.
  • Defined process models and measurement standards with business partners to achieve agreement and interpretation of standards.
  • Established and maintained collaborative relationships with key management, business partners, and contributing staff members.
  • Ensured customers/business partners expectations are met by meeting or exceeding established SLA and reaching productions standards.
  • Work closely with business partners, administrators and customers to execute service commitments and problem resolution.
  • Liaised with various Technical and Business partners to ensure consistent communication and direction.
  • Maintained and developed relationships with business partners, agents and insureds to enhance the collective positive results through successful claims handling.
  • Worked closely with business partners to manage service levels, site level initiatives and numerous other revenue generating factors.
  • Managed the following teams in customer service; VIP/REO, Sales, Business partners and Spanish.
  • Communicate with District and Regional business partners on business successes, opportunities and future growth.
  • Collaborate with internal and external business partners to resolve Accounts Payable issues.
  • Established over 15 local non-profit & business partnerships for the brand.
  • Provided efficient customer service to clients and business partners.
  • Make claim Service presentations for customers and business partners.
  • Collaborate with internal business partners to create operational efficiencies.
  • Interacted with Business Partners (Attorneys, Trustees, Vendors, Investors) to resolve escalated loan-level and/or regulatory issues.
  • Engage business partners through reporting to help drive efficiency and respond in a timely manner, as needs arise.
  • Manage daily initiatives, including deliverables for our line of business and business partners.
  • Interact with Business Partners (i.e.

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27. High Volume

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Here's how High Volume is used in Team Manager jobs:
  • Manage a team of loan workout associates who work in a high volume, deadline or production driven environment.
  • Supervised high volume, shared services team, direct reports included 1 lead and 16 processors.
  • Managed High Volume production team to achieve production targets and schedule attainment while reducing change-over time.
  • Managed a team of independent appraisers during a high volume time, due to a catastrophe.
  • Managed high volume machining team to meet first time right goals and on time delivery.
  • Led a team of 20+ customer care representatives in a high volume call center.
  • Managed a department of five to seven collection teams to handle high volume loans.
  • Managed and trained a team of 11 associates in a high volume production environment.
  • Maintained high volume sales, while promoting new managers from my team.
  • Maintain and update requisitions using ATS tracking system for high volume recruitment.
  • Middle management in a high technology, high volume call center.
  • Balance multiple projects with immediate needs of high volume call floor.
  • Respond to incoming calls in high volume call center environment.
  • Manage High Volume department's budget and cost savings initiatives.
  • Manage team with a fast paced, high volume environment.
  • Trained new consultants for fast-paced, high volume work environment.
  • Worked with several cross functional teams to drive roadmaps and capacity plans for production ramps of numerous high volume products.
  • Started working on high volume production lines in the automotive industry, learning manufacturing techniques and using production equipment.
  • Managed the daily activities of 10 20 servicing associates in a high volume, deadline/production driven environment.
  • Gained experience in TDMA radio technology and high volume consumer electronics designs.

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28. SLA

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Here's how SLA is used in Team Manager jobs:
  • Lead operational initiatives (including quality management and machine translation post-editing) across offices and departments.
  • Team coordinator, Thai related matters, Thai language tutor to American staffs, cultural adviser and translation works
  • Managed, developed, and motivated a 15-associated team to provide excellent service while exceeding required SLA's.
  • Managed two of Liberty Mutual's Largest National Market Accounts: United Parcel Service and Long Island Railroad/MTA.
  • Designed and wrote departmental QC forms as well as editing those translated from German to English for clarity.
  • Project work included analysis of current reporting system and SLA training development and deployment.
  • Researched and implemented SLA agreements with both internal and external providers and client customers.
  • Reduced abandon rate, and average speed to answer to under SLA goals.
  • Manage a localization team and drive success for its diverse translation projects.
  • Conducted the translations of the departments' processes into web procedures.
  • Monitored and Managed Team Performance using Quality and SLA Metrics.
  • Implemented the web translated processes.
  • Understand and translate process capability through statistical tools and analysis (Minitab) and lead improvement initiatives to improve these capabilities.
  • Translated results into detailed financial forecast for 2000+ SKUs which provided operational plan for consumer business.
  • Monitored team s ability to achieve SLAs, and made process changes as needed to improve metrics.
  • Translate corporate strategy into tactics that are actionable, measuaable and understandable to employees.
  • Scored 95% achieving SLAs with Quality Assurance pass rate of 85%.
  • Follow up on status thru resolution to insure SLA compliance.
  • Manage department to meet or exceed goals, objectives and standards in Service Level Agreements (SLAs).
  • Team Manager Established a new 40 seat contact center Established SLA's for customer response time.

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29. Sigma

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Here's how Sigma is used in Team Manager jobs:
  • Analyze process improvements and identify opportunities for participation in cross functional Lean Sigma events.
  • Use of the Six Sigma methodology to identify gaps, improve performance, efficiency and mitigate risk for the organization.
  • Completed two Six Sigma Hit The Spot Ideas on PO (Purchase Order) numbering conventions & Recurring PO strategy.
  • Utilized Six Sigma principles to evaluate and recommend solutions to increase associates' ability to meet minimum call quality scores.
  • Championed a Six Sigma problem solving team that reduced finishing paint defects to yield annual savings of $1.5MM.
  • Worked on Six Sigma Green Belt project on Cash Services to reduce mailing of late customer receipts errors.
  • Lead new product introduction projects involving multiple business units, factories and contract manufacturers using Six Sigma concepts.
  • Hand-picked by Officer-in-Charge to lead and advise the initial LEAN/Six Sigma implementation team for the command.
  • Key Achievements: Leader for Six Sigma Green Belt project saving the company $75K annually.
  • Helped drive process improvement through the application of six sigma methods and participation in TPM projects.
  • Assisted and facilitated Six-Sigma group cost reduction projects for energy savings of over $100,000.
  • Organized, coordinated and trained command personnel in the concepts and goals for Lean/Six Sigma.
  • Completed a Yellow Belt Six sigma project on faster resolutions of Invoices on hold.
  • Certified as a Green Belt in Six Sigma.
  • Used Six Sigma principles to reduce cycle time.
  • Accomplished Green Belt Certification in Six Sigma.
  • Major Contributions Instrumental in executing multiple Six Sigma projects to streamline and improve business processes that directly impacted agent technology.
  • Certified Six Sigma Expert (Blackbelt)
  • Green Belt Six sigma traning.
  • Identify and lead ELS, Six Sigma initiatives including SMED, Kaizen, Kanban, and Blitz events.

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30. Data Entry

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low Demand
Here's how Data Entry is used in Team Manager jobs:
  • Updated and prepared reports with data entry detail to identify areas of opportunity and achievement.
  • Developed and implemented an automated production data entry system using Excel.
  • Performed data entry for education department.
  • Managed the daily operation of a data entry center that supported banking center client side capture and corporate deposits.
  • Manage school extra curriculum paperwork: file, data entry, filling out paperwork with requires entry.
  • Managed a team of up to 25 associates responsible for data entry and handling inbound call volumes.
  • Coordinated volunteer efforts through data entry, the scheduling of meetings and the delegation of tasks.
  • Corrected all data entry errors prior to batch posting and payment.
  • Document reviews, data entry and maintenance of required quality records.
  • Research and correct data entry errors identified by audit reports.
  • Completed data entry information for department with high keystrokes.
  • Complete data entry of required fields in system.
  • Provided technical and clinical operations support for data providers and investigators via email with data entry and technical problems.
  • Redesigned an inefficient and error prone manual modification process by automating manual data entry with Excel Macros.
  • Manage the daily operation of a data entry center that supports wholesale lockbox clients including providing problem resolutions for escalated clients.
  • Run inventories for all car parts all over the United States * Data entry.
  • Developed multi-tasking skills both answering phone calls and processing data entry and completion.
  • Moderate data entry and transmission 10-key by touch
  • Interviewed and hired a team of up to 32 employees consisting of processors, closers, underwriters and data entry.
  • Assisted coaches during trainings and games Completed data entry tasks using Microsoft Excel

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31. Powerpoint

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low Demand
Here's how Powerpoint is used in Team Manager jobs:
  • Conducted employee/peer meetings - took/created meeting minutes - created PowerPoint presentations detailing team/company results.
  • Developed PowerPoint of ACT structure/philosophy and criteria for staff training.
  • Created and presented competency-based training programs and PowerPoint Presentations.
  • Created numerous PowerPoint presentations for virtual team meetings.
  • Utilized Microsoft Word, Excel, and PowerPoint to report accurate and individualized daily, weekly and monthly call center numbers.
  • Teach advanced and entry level computer applications including Microsoft Word, Excel, PowerPoint and many presentations.
  • Created weekly CMQA presentations consisting of Excel spreadsheets and Word documents being integrated on a PowerPoint presentation.
  • Created and presented a detailed PowerPoint soft skills training to both the MBS and Platform teams.
  • Developed and assisted with the development of training materials through PowerPoint targeting 60 plus participants.
  • Compile, analyze data and create daily reports along with graphs via MS Excel/PowerPoint.
  • Created and presented PowerPoint training modules for new hire classes.
  • Worked with Excel, Outlook, Word and PowerPoint.
  • Designed and developed new training material using Storyline and various PowerPoint presentations.
  • Have experience with call center tools and general Microsoft Office programs (Word, Excel, Powerpoint)
  • Created a PowerPoint presentation that addressed areas of efficiencies in the loss reporting process.
  • Worked daily using Microsoft, excel and powerpoint.
  • Excel, Word, PowerPoint)
  • Used Visio and Powerpoint to design process flow diagrams for use in presentations to clients.
  • Used Microsoft Word, Excel, powerpoint, adobe illustrator and photoshop.
  • Filmed/Edited games and practices - Experience using XOS Digital - Created game day PowerPoint Presentations - Assisted in all Team Travels

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32. Career Development

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low Demand
Here's how Career Development is used in Team Manager jobs:
  • Mentored and developed staff through individual career development programs.
  • Motivated employees by facilitating career development program.
  • Provide career development and planning opportunities.
  • Facilitate career development for employees.
  • Coached, mentored, and developed team members through recruitment, hiring, performance management, career development, and training.
  • Identify real time training needs, customize individual short to long term coaching strategies, and career development planning.
  • Evaluated performance of associates during merit cycles and provided feedback as it related to goals and career development.
  • Evaluate staff performance and salary as well as providing coaching and assistance with career development.
  • Performed mid-year and annual reviews, providing coaching, mentoring and career development opportunities.
  • Promoted 10 consultants over 3 years as a result of career development coaching.
  • Coached and mentored specialists towards their career development and improving their work performance.
  • Fostered team building and group dynamics, providing career development planning and opportunities.
  • Career development for 15 individuals placed in leadership positions throughout the company.
  • Foster an environment of coaching and career development.
  • Provide coaching, motivation and career development.
  • Assisted employees with developing career development plans.
  • Participate in the career development.
  • Focused on career development of employees via goal setting and reviewing career objectives during frequent one on one meetings.
  • Manage Team Leaders providing operational support, mentorship, and career development.
  • Set up and maintained KPIs, account assignments and staff career development.

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33. Company Standards

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low Demand
Here's how Company Standards is used in Team Manager jobs:
  • Ensured that merchandising presentation and replenishment met company standards by directing management and support teams.
  • Maintained company standards of product placement and executed special events to promote additional sales.
  • Managed and trained top-performing editors who embodied company standards of excellence.
  • Coordinated and oversaw floor moves, price changes, sale setups, merchandising to maintain a sales floor to company standards.
  • Initiated, monitored, and maintained company standards for merchandising, housekeeping, in stock positions and Guest Service.
  • Completed weekly price changes, circular and modular transitions to specified time restrictions and company standards.
  • Managed and coached team to company standards and procedures focused on providing excellent member services.
  • Lead, executed and monitored inbound and outbound receiving processes to company standards.
  • Oversee processing of all merchandise to company standards for floor placement.
  • Unloaded trucks efficiently, performing well ahead of company standards.
  • Lead team to maintain the floor to company standards.
  • Retrained current employees with new company standards and policies.
  • Execute brand right merchandise presentation to company standards.
  • Reorganized sales floor to meet company standards.
  • Managed/supervised 16+ member special project team providing training and rehabilitations to newly assigned personnel struggling with company standards.
  • Work with Branch Managers to hire, train and assist Account Executives in annual objective-setting to exceed company standards.
  • Support the Store Manager and store leadership team by executing strategies that consistently meet and exceed company standards.
  • Discipline team members thru written and verbal communication, for not performing up to company standards.
  • Processed RTVs, penny stock merchandise, and damaged goods according to company standards.
  • Ensured departments were set in accordance to company standards following Macy's "iconic style".

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34. Performance Goals

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low Demand
Here's how Performance Goals is used in Team Manager jobs:
  • Managed performance goals, productivity, quality, availability, retention and customer satisfaction.
  • Implemented action plans when necessary to assist representative in meeting monthly performance goals.
  • Implement performance management program, performance goals, and introductory and annual evaluations.
  • Achieved department performance goals through effective management of team performance.
  • Monitored performance to instruct, mentor, support, and motivate staff, ensuring achievement of performance goals.
  • Design, develop, and execute business reporting, including monthly performance goals and weekly operational reports.
  • Achieve maximum productivity and efficiency of employees on a daily basis, achieving department performance goals.
  • Preform supervisory duties such as approving payroll, develop agents to meet sales and performance goals.
  • Develop performance goals, recruiting metrics, and continuous leadership/employee feedback and conduct annual performance appraisals.
  • Assume accountability for ensuring team members are meeting their individual and team monthly performance goals.
  • Mentor staff to achieve performance goals as well as career goals within Bank of America.
  • Prepare weekly and monthly coaching forms to assist with achieving the company's performance goals.
  • Administrated written counseling documentation when employee fails to meet center performance goals.
  • Work closely with senior management to create performance goals for department.
  • Developed associates to achieve the department's performance goals and objectives.
  • Pull daily queries to check productivity and performance goals.
  • Developed action plans for agents below performance goals.
  • Set clear performance goals and expectations that drive achievement of business Provide ongoing communication to keep the team focused and up-to-date.
  • Manage up to 20 employees by motivating, leading and teaching to perform daily tasks and meet performance goals.
  • Monitored daily inventory reports to ensure the unit meets performance goals.

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35. Daily Activities

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low Demand
Here's how Daily Activities is used in Team Manager jobs:
  • Monitored the daily activities of 6Developed, implemented and monitored programs to maximize customer satisfaction.
  • Established guideline to ensure proper protocol and direction for daily activities and reporting procedures.
  • Managed daily activities of 10-15 associates in customer service environment.
  • Supervised managers and agents daily activities.
  • Provided direction for support associates in their daily activities, including processing of markdowns, transfers, merchandising floor.
  • Supervised all daily activities of 30 to 50 service center associates performing maintenance and transactions on clients 401K accounts.
  • Monitored the daily activities of 15-22 customer support agents and ensured that the entire production floor had support.
  • Coordinate the daily activities of the HRD Loan Modification QC Team that will include 15-20 staff members.
  • Managed team of 15 - 25 associates in their daily activities while in case management environment.
  • Oversee daily activities, mentor junior leads, maintain scheduled and measure contract compliance.
  • Supervised daily activities of a 6 person legal processing and telephone service department.
  • Directed and coordinated team's daily activities to drive consistent production and quality.
  • Prioritized and managed the daily activities of a team of 10-15 foreclosure specialists.
  • Led the daily activities of 10-15 front line customer support representatives.
  • Monitored the daily activities of six to twelve customer support teams.
  • Manage daily activities for 17 direct associates in multiple regional offices.
  • Monitored the daily activities of 24 customer support agents.
  • Supervised/directed Associates;established the direction of daily activities with oversight on efficient operations fostered a productive and enjoyable working environment.
  • Coordinated daily activities for over 350 advisors in a call center to ensure service performance parameters were consistently met.
  • Plan, coordinate, and manage daily activities and deliverables of the client within the team.

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36. FHA

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low Demand
Here's how FHA is used in Team Manager jobs:
  • Ensured administrative and operational compliance with Regulatory Requirements set forth by FNMA, FHLMC, FHA, and VA were followed.
  • Manage a team of 15 highly skilled FHA/VA Process Support Associates responsible for all high level research and escalation files.
  • Managed a team of eight to ten associates to meet or exceed performance standards throughout the FHA foreclosure process.
  • Managed, coached, and trained a team of 10-12 Loan Analysts who process conventional and FHA loans.
  • Assist with the development of business tools for business partners within the PMI/MIP, FHA department and IT.
  • Managed team of 10-15 (Conventional and FHA) loan processors in the Consumer Direct lending department.
  • Managed a portfolio consisting of FHA and Freddie Mac short sale properties within prescribed investor guidelines.
  • Assured compliance with investor guidelines in the area of title work for all FHA Foreclosed properties.
  • Mentor, coach, and train a team of FHA Underwriters in a fluid environment.
  • Manage team of FHA processors to team goals which were aligned with goals of company.
  • Manage a pipeline of complex mortgage loans ranging from FNMA/FHLMC to FHA and SONYMA.
  • Assist process Support in servicing VA, FHA, USDA and other Government Loans
  • Moved to DUC Center to underwrite FHA loans for fulfillment site overflow.
  • Team Manager for FHA Claims Post Close group with 11 associates.
  • Manage Processing staff with Conventional, FHA, and VA loans.
  • Ensured the team operated within FHA and HUD guidelines.
  • Review all FHA regulation changes and implement procedures accordingly.
  • Manage teams of FHA claims associates.
  • Train teams on SFO, FNMA, FHLMC, FHA, CMQA, and multiple program guidelines.
  • Team Manager Managed a team of 15 for FHA Phase I processing.

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37. Conference Calls

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low Demand
Here's how Conference Calls is used in Team Manager jobs:
  • Participated in bi-weekly and monthly conference calls with Regulatory Offices to provide updated status on loan modifications.
  • Participated in management meetings and conference calls.
  • Participated in management meetings/conference calls.
  • Participate in client visits by creating presentations, hosting visits, ordering of food, arranging meetings/conference calls with other managers.
  • Facilitated monthly conference calls to ensure that the teams servicing was consistent with procedures as well as treasury guidelines.
  • Facilitated player interviews and conference calls and served as a tournament representative for PGA Tour officials and journalists.
  • Lead weekly conference calls with clients and partners to discuss projects/deals and close projects within deadlines and budgets.
  • Conducted conference calls to update CRA's, Sponsor and PPD management on the status of the study.
  • Manage client relationships via email, conference calls and personal meetings within the scope my team responsibilities.
  • Participated conference calls related to MHA updates and any modification issues that were currently being researched.
  • Maintained client relationships across all campaigns through e-mail, conference calls, and client visits.
  • Participate in client conference calls as needed to keep my agents alert on any changes.
  • Represented Sykes Wise on various conference calls and during visits to other Sykes centers.
  • Participate in client conference calls with Ops Mgr and Dir of Client Services.
  • Facilitate conference calls with internal team members to review goals and manage progress.
  • Prepared daily reports, participated in conference calls, and develop guidelines.
  • Facilitate premium event conference calls for Fortune 500 companies.
  • Conduct weekly new hire training & sales conference calls.
  • Participate in conference calls with the General Manager and/or the assigned Clinical Manager Purchases supplies as needed.
  • Plan, coordinate, and execute meetings, conference calls, webinars, and events.

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38. Curriculum Development

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low Demand
Here's how Curriculum Development is used in Team Manager jobs:
  • Worked on several curriculum development projects, including e-learning design and instructor led, both solely and with a team.
  • project development, pilot testing, curriculum development and three-phase roll out to CFS South Area.
  • Conducted "Task Analysis" for 2 lines of business during the analysis phase of new hire curriculum development.

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39. Schedule Adherence

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low Demand
Here's how Schedule Adherence is used in Team Manager jobs:
  • Conducted bi-weekly team meetings to provide feedback related to quality assurance, productivity, schedule adherence and department objectives.
  • Enforce schedule adherence and administer payroll in accordance with company policy.
  • Utilized workforce management systems to manage attendance and schedule adherence.
  • Recognized for substantially reducing team lost time and improving schedule adherence, while leading peer group in Performance and Policy Compliance.
  • Improved Schedule Adherence from 92% to >95% through coaching/feedback and enabling representatives to access reports for self-monitoring.
  • Assisted with floor operations in areas of accountability, seating, call handling, schedule adherence, and traffic conditions.
  • Deliver coaching and feedback on core metrics consisting of quality, sales, customer satisfaction, and schedule adherence.
  • Reviewed team metrics, such as schedule adherence, call coaching and production standards to effectively monitor team performance.
  • Managed, coached and developed technical service representatives to meet service level agreements for call handling and schedule adherence.
  • Manage and generate call reporting, schedule adherence and ongoing training on policies and procedures for clients campaign.
  • Managed production hours, scheduling, schedule adherence and attendance to achieve appropriate coverage for customer support.
  • Monitored staff performance measures with daily metrics and schedule adherence; ensured resources to meet performance demands.
  • Track agents via real time call management screen for schedule adherence.
  • Work with WFM/RTA to meet service levels and schedule adherence.
  • Restored conformance and schedule adherence to the department.
  • Oversee Customer Service Professionals behavior when providing floor support, including schedule adherence, proper use of i3 statuses, etc.
  • Provide performance feedback including performance reviews, corrective action, schedule adherence, and training to staff.
  • Drive account financials through team utilization, optimal staffing levels, schedule adherence, and expense control.
  • Manage Agent's schedule adherence, payroll, logins, system issues, and other daily tasks.
  • oAchieved above standard results in all four categories; AWIT, Quality, Schedule Adherence and Clarify Adherence.

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40. Weekly Basis

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low Demand
Here's how Weekly Basis is used in Team Manager jobs:
  • Coach associates on a weekly basis on their calls, establish new behaviors that would create a positive customer experience.
  • Review and Approve time and attendance sheets on a weekly basis and reconciling employee leave discrepancies bi-weekly.
  • Monitored calls on a weekly basis for soft skills, accuracy of required disclosures, customer experience.
  • Maintained program inventory, premiums, and vehicle logs; submitted documentation on a weekly basis.
  • Provided initial and ongoing technical and safety training on a weekly basis for the team.
  • Listened to calls on a weekly basis to ensure that proper customer service was being executed
  • Supervised the Pricing Team and maintained the Workload Planning Calendar on a weekly basis.
  • Tracked associate production on a weekly basis and held associates accountable for meeting expectations.
  • Contacted stores on a weekly basis - handled all orders and solved problems.
  • Maintained and merchandised the floor with new goods on a weekly basis.
  • Position required consistent designs to be completed on a weekly basis.
  • Administered performance reviews of assigned team on a weekly basis.
  • Provide coaching to ensure metrics on daily and weekly basis.
  • Compile required client reports on a daily and weekly basis.
  • Work load planning for location staffing needs on weekly basis.
  • Reported team payroll to corporate on a weekly basis.
  • Monitor Agents for Quality Assurance on a weekly basis.
  • Reported statistics on a weekly basis to General Manager.
  • Monitor Agents on a weekly basis.
  • Forecasted and tracked order volumes on a daily and weekly basis.

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41. Day-To-Day Operations

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low Demand
Here's how Day-To-Day Operations is used in Team Manager jobs:
  • Provided customer service representatives and fraud staff with comprehensive tools and protocols to support training and day-to-day operations.
  • Supervised day-to-day operations of up to 15 online and offline representatives.
  • Supervised day-to-day operations for team of 5 security professionals.
  • Managed the day-to-day operations for the call center, which included communications, coaching, and development of employees.
  • Managed the day-to-day operations of 4 double sided packaging lines, overseeing 2 production shifts of 10 personnel.
  • Managed the day-to-day operations of a line of business by developing schedules; assigning and monitoring of workload.
  • Managed day-to-day operations for Front End Data Entry/Order Verification as well as Back up for Operations Plant Manager.
  • Team Managers are expected to coach and manage the day-to-day operations of their teams.
  • Oversee client projects and supervise the day-to-day operations of Benefit Operations Center client teams.
  • Manage day-to-day operations of up to 250 seat 100% virtual Contact Center.
  • Team manager in charge of day-to-day operations of a 25 person team.
  • Manage day-to-day operations and administration of the senior citizen dance team.
  • Managed all day-to-day operations, including Human Resource items i.e.
  • Understand day-to-day operations of a Division 1 varsity sport team.
  • Supervised day-to-day operations such as setting up practice Filmed practices and games on a regular basis; liaison between players and coaches
  • Managed the day-to-day operations for mobile health screening unit and supervised a total of 15 - 20 employees.
  • Managed day-to-day operations of Nascar Winston West race team, including management of 11 employees.
  • Manage day-to-day operations of real estate business for Joe Iuliucci, one of the nation's leading real estate brokers.
  • Utilize BlueChip, recruiting software to manage recruiting classes Contribute to the day-to-day operations of the team Facilitate marketing campaigns
  • Managed day-to-day operations of the team Managed a team of onsite support technicians spread throughout the US.

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42. New Processes

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low Demand
Here's how New Processes is used in Team Manager jobs:
  • Designed and implemented several new processes to increase data accessibility, reduce installation lead times and drive customer satisfaction.
  • Implemented new processes in collaboration with clients to improve project management logistics and production.
  • Created new processes for improved data retention and integrity for compliance audit preparation.
  • Reviewed, revised and created new processes and procedures for ETL process from third parties into Microsoft Access and SQL Server.
  • Reinstated the CPI (Continuous Process Improvement) committee in an effort to validate new processes and identify gaps.
  • Assisted in the development and implementation of new processes to increase timely and accurate conveyance of properties to HUD.
  • Worked as a team to streamline processes, create new processes, and communicate to company-wide customer service teams.
  • Assisted in incorporating new processes and procedure to make the flow easier for customers both internal and external.
  • Introduce new processes and procedures, and track performance to achieve set goals.
  • Created and developed training materials and updates for new processes and procedures.
  • Train the team on new processes and providing training to new associates.
  • Search for process improvement while implementing new processes and streamline existing processes.
  • Created new processes and systems for increasing revenue and client satisfaction.
  • Created new processes to support new team and project flow.
  • Deliver new processes and ensure adherence to policy and procedure.
  • Restructured and guided the Ergonomics team to adopt new processes and streamline reporting to reduce work-related injuries and expenses.
  • Established new policies and procedures for new processes and workflows for vendor audits.
  • Created new processes for workflow, workload distribution, and staffing models.
  • Partnered with client service management to develop new processes, i.e.
  • Developed and implemented new processes to drive operating efficiency and to ensure timeliness and accuracies of workflow.

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43. Product Knowledge

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low Demand
Here's how Product Knowledge is used in Team Manager jobs:
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Facilitated training sessions for Compliance Monitoring Analysts on loan product knowledge for the purpose of quality assurance call review.
  • Provided excellent service through first hand product knowledge of all the IHG properties in the Macro Team assigned regions.
  • Maintained product knowledge and updated team of processors and loan officers on the ever changing industry guidelines.
  • Excelled in product knowledge and customer retention issues dealing with irate customers to improve customer service rating.
  • Maintained a high level of technical product knowledge and become knowledgeable in new products as assigned.
  • Train sales managers effectively and coach team to good selling behaviors and on product knowledge.
  • Provided friendly, helpful, efficient service, and responsible for product knowledge and promotions.
  • Trained newly hired employees in proper sales techniques and assisted in advancing product knowledge.
  • Trained agents in policies and procedures as well as technical and product knowledge.
  • Achieved monthly goals of closing 35 team loans through extensive product knowledge.
  • Coached for sales results through quality, personable service and product knowledge.
  • Ensured all team members were current with all bank product knowledge.
  • Coached team to a high level of communication and product knowledge.
  • Recommended performance methods, increasing product knowledge and soft skills.
  • Trained team for product knowledge and sales process.
  • Learned, referenced and applied product knowledge information.
  • Maintained a high level of product knowledge.
  • Scheduled daily training sessions to help team members improve their product knowledge and sell more effectively.
  • Implemented on-going training with Business Analysts to improve system and product knowledge and general requirements elicitation skills.

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44. Customer Escalations

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low Demand
Here's how Customer Escalations is used in Team Manager jobs:
  • Resolved/monitored routine escalations and managed all Customer Escalations for Connectivity-Scanjet customers, Sales Teams and other HP internal customers.
  • Handled customer escalations when customer inquiry of complaint not resolved by service representative.
  • Implemented Standard Operating Procedures on customer escalations, transfer procedures and quality evaluations.
  • Handled customer escalations and ensured each call ended with an acceptable resolution.
  • Handle complex customer escalations and discuss difficult situations with customers.
  • Resolve customer escalations and enforce policy.
  • Managed a specialized group, which handled customer escalations via correspondence, email, phone and our legal department.
  • Managed customer escalations and worked to build customer loyalty by applying creative and effective tools for cancel mitigation.
  • Resolve customer escalations by ensuring that the advocates provide accurate research and response to the customer's correspondence.
  • Manage complex transactions and customer escalations to reduce risk such as Bankruptcy, Litigation, and Mediation.
  • Served as single point of contact for customer escalations for non-management employees when assistance was required.
  • Handle customer escalations to ensure a quick resolution of the customer's issues.
  • Handle customer escalations in effort to find a satisfactory resolution for both parties.
  • Team manager for unique specialized team handling AT&T customer escalations.
  • Handled complex customer escalations (via phone and correspondence).
  • Handled customer escalations at the lowest possible level.
  • Handle and resolve customer escalations.
  • Resolved customer escalations for Critical Situations and onsite engagements for Ecommerce teams.
  • Handled customer escalations for world wide issues.
  • Position included handling customer escalations pertaining to direct reports and iOS devices iPhone iPad iPod Touch MAC.

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45. Weekly Meetings

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low Demand
Here's how Weekly Meetings is used in Team Manager jobs:
  • Conducted one-on-one weekly meetings to maintain high level of engagement and communications on all initiatives.
  • Organize twice weekly meetings with team leads to review productivity, trends, potential issues and weekly strategy for process improvement.
  • Have weekly Meetings and huddles with associate to go over changes and concerns over new processes.
  • Led weekly meetings to inform team of performance and quality issues, and lines general business.
  • Participated in daily/weekly meetings with senior management with status updates of progress and performance of team.
  • Developed sales contests for the office and held weekly meetings with the sales staff.
  • Conducted weekly meetings, check-ins, coaching, Quality Control and peer feedback evaluations.
  • Carried out team meetings and actively participating in the monthly and weekly meetings.
  • Conducted biweekly meetings with managers across sites to evaluate and prevent emerging issues.
  • Conduct weekly meetings to ensure all members are communicating essential updates on clients.
  • Conducted weekly meetings to discuss progress, upcoming events, and delegating responsibilities.
  • Promoted a team philosophy through weekly meetings discussing any issues and conflicts.
  • Conducted weekly meetings to keep team informed of all changes and updates.
  • Attended and actively contributed to weekly meetings with upper management and clients.
  • Lead weekly meetings with both internal and external teams.
  • Attend weekly meetings with the league coordinator.
  • Attend weekly meetings (focus groups, calibrations, team huddles) * Process payroll / pay for performance incentives
  • Participate in weekly meetings with the client to speak on sales results for the site and individual team results.
  • Led weekly meetings with and served as team leader and advisor to regional clinical research associate project staff.
  • Developed and trained a staff of team members Conducted department team members' weekly meetings Processed daily employee paperwork (i.e.

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46. Customer Calls

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low Demand
Here's how Customer Calls is used in Team Manager jobs:
  • Handled escalated customer calls, including complicated transactions, and assisting less experienced associates with issue resolution.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Assumed responsibility for all escalated customer calls with focus on total customer satisfaction.
  • Monitored customer calls to guarantee quality feedback.
  • Schedule routes, route preparation, handling customer calls and complaints and assist other customer personnel in completing their daily assignments.
  • Supervised 15-25 customer representatives, I coached and addresses attendance issues, quality control, and dealt with escalated customer calls.
  • Listened, analyzed and provided solutions to agent-assist questions and unsatisfied customer calls in order to resolve inquiries and complaints.
  • Monitored customer calls by listening to the actual call and using a monitor form to record call data.
  • Managed a team of quality analysts responsible for monitoring customer calls and chat sessions.
  • Created and managed billing help desk, supporting customer calls for services billed.
  • Perform other duties as assigned including taking front line customer calls as required.
  • Recognize, document and alert the supervisor of trends in customer calls.
  • Handled incoming customer calls as required by call volume and staffing levels.
  • Handled and trained on how to handle escalated customer calls.
  • Receive and provide feedback for escalated customer calls.
  • Transfer customer calls to appropriate staff.
  • Take incoming customer calls as required.
  • Diffuse irate customer calls as applicable.
  • Managed 15-26 direct reports handling front line customer calls & Visa and MasterCard merchant representments from customer Regulation E claims.
  • Answered a constant flow of customer calls Accurately documented, researched and resolved customer service issues.

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47. Monthly Basis

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low Demand
Here's how Monthly Basis is used in Team Manager jobs:
  • Drive performance improvement and progression; establishing action plans for team and individual improvement needs on a daily/weekly/monthly basis.
  • Assessed staff performance on a monthly basis while providing timely feedback regarding developmental training needs and individual growth.
  • Surpassed all clients' expectations of production and quality on a daily, weekly, and monthly basis.
  • Delivered results on a monthly basis, provided coaching and direction to ensure we maximized recovery efforts.
  • Create, communicate, and capture call center reporting on a daily, weekly and monthly basis.
  • Established a preferred customer base that was contacted on a monthly basis to encourage telephone sales.
  • Created an environment of collaboration and teamwork by coaching and mentoring employees on a monthly basis.
  • Chair team meetings and provide one on one feedback for staff on a monthly basis.
  • Controlled a combined pipeline of over $6 million dollars on a monthly basis.
  • Transferred the data to Scorecards and delivered to direct reports on a monthly basis.
  • Monitor clinic compliance with state regulations through reviewing charts on a monthly basis.
  • Drive team to reach a certain number on daily and monthly basis.
  • Advised the front office of FX exposure on a monthly basis.
  • Assisted IT Tech with updating computer applications on a monthly basis.
  • Meet with Associates on a monthly basis to discuss performance.
  • Provide direct feedback on analyst performance on a monthly basis.
  • Presented PnL results to local CFO on a monthly basis.
  • Conduct and administer performance reviews on monthly basis.
  • Achieved 125% of volume production forecasted on monthly basis.
  • Evaluate Activity Coordinators ( I - II ) on monthly basis and give feedback on performance.

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48. Apple

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low Demand
Here's how Apple is used in Team Manager jobs:
  • Led the site for AppleCare Protection Plans & Tech Solution Sales totaling over $3,000 in products sold.
  • Participated in a steering team that developed and built the Appleton corporate website with US Web/CKS.
  • Resolved Tier 2 technical support calls for Apple s hardware, peripherals and operating system.
  • Well versed in Microsoft Office and iTunes for both Apple and Microsoft operating systems.
  • Believe in Apple's Leadership, Root Cause Analysis and Growth Planning management system.
  • Trained intensively on Mac and Windows platforms with AppleTalk and TCP/IP protocols.
  • Subject matter expert in Apple Deployment Services and 3rd party integration.
  • Served a short period with Apple Online Sales.
  • Teach curriculum specific to Apple products.
  • Earned Director's All Star five or more times - three times while in Intuit and twice as an Apple TM.
  • Team ACE percentages surpassed Apple standards with results of a low of 83% and a high of 95%.
  • Home Based Team Manager responsible for providing daily supervision and promoting the development of AppleCare At Home Advisors.
  • Partner with Apple representatives to identify trends and to ensure we are meeting client's goals.
  • Attend monthly meetings with Apple Client, provide training to iOS transitioning to Mac+.
  • Managed the Apple iOS development portal for Code Signing and provisioning profiles.
  • Develop coaching plans to build advisors metrics along Apple's daily metrics.
  • Well versed in iOS, OSX and other Apple products and software.
  • Project Manager for the initial startup for Apple Computer.
  • Managed a team of 20 Apple Advisors Provided support for team success of providing excellent customer service.
  • Program Manager for worldwide Apple Computer OEM and Stand Alone business.

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49. Sharepoint

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low Demand
Here's how Sharepoint is used in Team Manager jobs:
  • Supported team development of collaborative Microsoft SharePoint sites and cultivated best practices and templates to create common SharePoint project portal template.
  • Designed, developed and delivered SharePoint intranet site used across the organization in record time.
  • Created a SharePoint site to track files, also created Indicator codes within AS400 to help separate issues within the process.
  • Tracked, analyzed and interpreted data in SharePoint and CERRS NG and manipulated data using pivot tables and pivot charts.
  • Assisted with LV CEU SharePoint redesign resulting in more efficient communications and call back tracking process.
  • Develop SharePoint 2010 Branding, Theme, Master Page template and overall development strategy.
  • Lead the cross site training for Re-referral's and MHA Appeal/Reapplication SharePoint.
  • Edited and maintained internal SharePoint and Wiki documents for agent use.
  • Conceptualized layout for SharePoint site for SRA CARES volunteer program.
  • Export data from SharePoint to excel file for archive.
  • Manage 2003/2008 Windows Server environment including Active Directory, Project Server, SharePoint Services (Implementation / Admin).
  • Created weekly business reviews by using optimization software such as Pipkins, Vantage Point, SharePoint and CERRS NG.
  • Update, track and pipeline reporting to upload to SharePoint and Discovery for Business Control team to utilize.
  • Created support model for 57 remote location sites that included key information on central sharepoint site.
  • Migrated Search Department to Sharepoint 2010 and set up structure for project knowledge base.
  • Developed SharePoint & SQL based reporting to track SOX related errors by processor.
  • Migrate content from SharePoint 2007 to 2010 with third party tools.
  • Partner with teammates to develop SharePoint workspaces for the team.
  • Direct the UTSW development team for .Net, MVC and SharePoint application development efforts.
  • Work with multiple systems: Equator, AS400, RealQuest, CFSC, Sharepoint, and iPortal.

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50. Company Goals

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low Demand
Here's how Company Goals is used in Team Manager jobs:
  • Collaborated with leadership to develop and improve quality guidelines based on consumer feedback and company goals.
  • Created quality assurance plans to assist call-center representatives in meeting quality and company goals.
  • Identified and evaluate business initiatives to ascertain appropriate programs that meet company goals.
  • Outlined strategic objectives and developed methods to align company goals with consumer needs.
  • Collaborated with managers and directors to ensure company goals were achieved.
  • Consulted with daily on employment, scheduling, and productivity, while redirecting company resources to accomplish team and company goals.
  • Conduct timely annual performance reviews for 20-22 staff members with weekly, monthly and annual reports in comparison with company goals.
  • Provided support for escalated calls, achieving company goals such as answer rate, handling time, and quality assurance.
  • Recognized by the company for achieving outstanding sales, service, quality, and consistent leadership in reaching company goals.
  • Attend monthly manager meetings to discuss strategies on ways to increase company goals and expectations.
  • Supervised a team of 15-20 agents and managed their metrics to meet company goals.
  • Promoted to Team Leader for exceeding company goals as a Customer Service Representative.
  • Assigned individual goals to employees based on past performance and company goals.
  • Coach and continue to educate agents on meeting personal and company goals.
  • CAREER HIGHLIGHT: All customer service teams handled met or exceeded company goals
  • Provide coaching to associates in order to meet company goals.
  • Manage team performance to meet client and company goals.
  • Exceeded company goals for a brand new market.
  • Helped achieve company goals by supporting production workers.
  • Oversee a team of 17-20 agents Deliver weekly performance reports Ensure agents are meeting company goals with proper coaching and motivation

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Team Manager Jobs

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20 Most Common Skills For A Team Manager

Customer Service

27.3%

New Procedures

18.0%

Performance Reviews

7.3%

Process Improvement

4.5%

Key Performance Indicators

4.4%

Direct Reports

4.0%

Training Programs

3.3%

Corrective Action

2.6%

Technical Support

2.6%

Company Policies

2.6%

Action Plans

2.5%

Performance Management

2.5%

HR

2.5%

Disciplinary Actions

2.5%

Sales Goals

2.4%

Daily Operations

2.4%

Staff Members

2.3%

Project Management

2.2%

Service Levels

2.1%

Phone Calls

1.9%
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Typical Skill-Sets Required For A Team Manager

Rank Skill
1 Customer Service 20.5%
2 New Procedures 13.5%
3 Performance Reviews 5.5%
4 Process Improvement 3.4%
5 Key Performance Indicators 3.3%
6 Direct Reports 3.0%
7 Training Programs 2.5%
8 Corrective Action 2.0%
9 Technical Support 2.0%
10 Company Policies 1.9%
11 Action Plans 1.9%
12 Performance Management 1.9%
13 HR 1.9%
14 Disciplinary Actions 1.8%
15 Sales Goals 1.8%
16 Daily Operations 1.8%
17 Staff Members 1.7%
18 Project Management 1.7%
19 Service Levels 1.6%
20 Phone Calls 1.4%
21 Quality Standards 1.3%
22 Customer Complaints 1.2%
23 Ensure Compliance 1.1%
24 QA 1.1%
25 Special Projects 1.1%
26 Business Partners 1.0%
27 High Volume 0.9%
28 SLA 0.9%
29 Sigma 0.9%
30 Data Entry 0.9%
31 Powerpoint 0.9%
32 Career Development 0.9%
33 Company Standards 0.9%
34 Performance Goals 0.8%
35 Daily Activities 0.8%
36 FHA 0.8%
37 Conference Calls 0.8%
38 Curriculum Development 0.8%
39 Schedule Adherence 0.7%
40 Weekly Basis 0.7%
41 Day-To-Day Operations 0.7%
42 New Processes 0.7%
43 Product Knowledge 0.7%
44 Customer Escalations 0.7%
45 Weekly Meetings 0.6%
46 Customer Calls 0.6%
47 Monthly Basis 0.6%
48 Apple 0.6%
49 Sharepoint 0.6%
50 Company Goals 0.6%
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30,510 Team Manager Jobs

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