Team manager vs customer care manager

The differences between team managers and customer care managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a team manager and a customer care manager. Additionally, a team manager has an average salary of $82,017, which is higher than the $41,181 average annual salary of a customer care manager.

The top three skills for a team manager include patients, taking care and project management. The most important skills for a customer care manager are patients, home health, and social work.

Team manager vs customer care manager overview

	Team Manager	Customer Care Manager
Yearly salary	$82,017	$41,181
Hourly rate	$39.43	$19.80
Growth rate	-	8%
Number of jobs	96,615	129,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a team manager do?

Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise. It is their duty to make sure that the team's objectives are fully understood by all members and that they work closely to fulfill them. They must ensure that all of their members are working towards a common goal through constant monitoring. To manage the team, they may utilize certain principles, such as the SMART principle. They also train members to see to it that their goals are distinct, measurable, attainable, and timely.

What does a customer care manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

Team manager vs customer care manager salary

Team managers and customer care managers have different pay scales, as shown below.

	Team Manager	Customer Care Manager
Average salary	$82,017	$41,181
Salary range	Between $44,000 And $152,000	Between $28,000 And $59,000
Highest paying City	New York, NY	Olympia, WA
Highest paying state	Alaska	Washington
Best paying company	Meta	Adobe
Best paying industry	-	Telecommunication

Differences between team manager and customer care manager education

There are a few differences between a team manager and a customer care manager in terms of educational background:

	Team Manager	Customer Care Manager
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Team manager vs customer care manager demographics

Here are the differences between team managers' and customer care managers' demographics:

	Team Manager	Customer Care Manager
Average age	47	47
Gender ratio	Male, 55.9% Female, 44.1%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.8% Asian, 5.8% White, 61.0% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between team manager and customer care manager duties and responsibilities

Team manager example responsibilities.

Build and manage narcotics trafficking/use database in Unix base setting.
Facilitate appropriate usage and allocation of skil visits via authorization process for manage care insure patients.
Manage and coordinate care of medical and psychiatric patients with accountability for cost effective quality outcome.
Lead project team supporting Massachusetts payroll tax initiative, ensuring statutory information are captured and report.
Manage contact center performance to avoid financial penalty, efficiently driving client desire productivity results, meeting KPIs.
Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Team manager vs customer care manager skills

Common team manager skills

Patients, 10%
Taking Care, 6%
Project Management, 5%
Performance Management, 4%
Leadership, 4%
Direct Reports, 4%

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

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Office and Administrative Industry
Team Manager
Team Manager vs Customer Care Manager

Updated January 8, 2025

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