What does a team manager do?
Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise. It is their duty to make sure that the team's objectives are fully understood by all members and that they work closely to fulfill them. They must ensure that all of their members are working towards a common goal through constant monitoring. To manage the team, they may utilize certain principles, such as the SMART principle. They also train members to see to it that their goals are distinct, measurable, attainable, and timely.
Team manager responsibilities
Here are examples of responsibilities from real team manager resumes:
- Build and manage narcotics trafficking/use database in Unix base setting.
- Facilitate appropriate usage and allocation of skil visits via authorization process for manage care insure patients.
- Manage and coordinate care of medical and psychiatric patients with accountability for cost effective quality outcome.
- Lead project team supporting Massachusetts payroll tax initiative, ensuring statutory information are captured and report.
- Manage contact center performance to avoid financial penalty, efficiently driving client desire productivity results, meeting KPIs.
- Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
- Perform on sales floor, monitoring sales and assisting customers, stocking shelves, organizing work areas or maintaining store cleanliness.
- Work with business users and SME to capture and document requirements.
- Configure and provide troubleshooting for VPN connections to and from CMS.
- Handle cash and financial transactions using a POS terminal and counting back change.
- Create CMS group and individual statistical reporting for staff and management and provide analysis.
- Carry out task of updating or terminating member's policy information for the Georgia Medicaid system.
- Help the team transition to new processes in order for the company to pass ISO certification.
- Conduct AHT focus groups to help agents with a high handle time lower their respective handle times.
- Decrease AHT by 2 minutes, and increase the count of troubles resolve on the initial call.
Team manager skills and personality traits
We calculated that 10% of Team Managers are proficient in Patients, Taking Care, and Project Management.
We break down the percentage of Team Managers that have these skills listed on their resume here:
- Patients, 10%
Collaborated with team Physician regarding symptom management and reviewed patients no longer fitting Medicare criteria for hospice.
- Taking Care, 6%
Position Direct Care Provider Performed duties such as taking care of mental and physical disability clients.
- Project Management, 5%
Fulfilled project management responsibilities for a company-wide Windows environment upgrade to Active directory integrated Windows 2003 DHCP Server and DNS Server.
- Performance Management, 4%
Monitored associate performance to ensure that results were achieved in an effective/efficient way and conducted necessary performance management conversations with associates.
- Leadership, 4%
Liaised between commanders and UAV operators in a tactical command center; deciphered needs of leadership and communicated to individual operators.
- Direct Reports, 4%
Mentored direct reports in the improvement of customer service satisfaction ratings by providing constructive feedback and demonstrative examples.
"patients," "taking care," and "project management" are among the most common skills that team managers use at work. You can find even more team manager responsibilities below, including:
The three companies that hire the most team managers are:
- Panera Bread718 team managers jobs
- Dunham's Sports487 team managers jobs
- Apria Healthcare109 team managers jobs
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Compare different team managers
Team manager vs. Assistant customer service manager
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
There are some key differences in the responsibilities of each position. For example, team manager responsibilities require skills like "patients," "taking care," "project management," and "performance management." Meanwhile a typical assistant customer service manager has skills in areas such as "excellent interpersonal," "customer service," "store operations," and "customer support." This difference in skills reveals the differences in what each career does.
Assistant customer service managers tend to reach lower levels of education than team managers. In fact, assistant customer service managers are 5.8% less likely to graduate with a Master's Degree and 0.5% less likely to have a Doctoral Degree.Team manager vs. Customer service/operations manager
A customer service/operations manager is primarily in charge of spearheading and overseeing the efforts of a customer service team, ensuring efficiency and client satisfaction. Their responsibilities include setting goals and objectives, establishing guidelines and schedules, managing the employees, creating new programs for customers, and developing strategies to optimize customer service operations. They may also participate in reaching out to clients through calls and correspondence, resolving issues promptly and professionally. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
Each career also uses different skills, according to real team manager resumes. While team manager responsibilities can utilize skills like "patients," "taking care," "project management," and "performance management," customer service/operations managers use skills like "iso," "logistics," "customer service," and "human resources."
In general, customer service/operations managers achieve similar levels of education than team managers. They're 3.4% less likely to obtain a Master's Degree while being 0.5% less likely to earn a Doctoral Degree.Team manager vs. Customer experience manager
A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers. Typically, they focus on designing & improving the customer experience. They also build solid relationships with clients that are fostered by collecting customer feedback in real-time and incorporate the feedback into the sales process to improve the overall customer experience.
The required skills of the two careers differ considerably. For example, team managers are more likely to have skills like "patients," "taking care," "project management," and "performance management." But a customer experience manager is more likely to have skills like "pos," "customer engagement," "front end," and "customer care."
When it comes to education, customer experience managers tend to earn similar degree levels compared to team managers. In fact, they're 1.8% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Team manager vs. Customer relationship manager
A customer relationship manager is in charge of overseeing teams that handle and provide services to a company's key clients. It is their duty to spearhead programs and projects that cater to key clients, ensuring to build positive relationships with them. They must also develop strategies to optimize operations and research new business opportunities. Furthermore, as a customer relationship manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Even though a few skill sets overlap between team managers and customer relationship managers, there are some differences that are important to note. For one, a team manager might have more use for skills like "patients," "taking care," "project management," and "performance management." Meanwhile, some responsibilities of customer relationship managers require skills like "customer service," "customer relationships," "crm," and "lieu. "
In general, customer relationship managers hold similar degree levels compared to team managers. Customer relationship managers are 0.8% more likely to earn their Master's Degree and 0.4% less likely to graduate with a Doctoral Degree.Types of team manager
Updated January 8, 2025
