Remote Customer Success Lead for SaaS & Mobile Growth
Mobileaction, Inc.
Remote job
A leading SaaS mobile user acquisition firm in San Francisco is seeking a Customer Success Manager to enhance customer engagement and drive growth. The ideal candidate will possess 2-3 years of experience in a similar role, strong relationship-building skills, and knowledge of Apple Search Ads. Responsibilities include understanding client needs, managing renewals, and increasing customer satisfaction. This position supports a fully remote environment, creating a collaborative space to ensure clients achieve their business goals.
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$122k-181k yearly est. 5d ago
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FIAR Financial Management Team Lead (Remote)
Thompson Gray Inc. 3.9
Remote job
A leading financial services firm is seeking a Financial ManagementTeam Lead to oversee task order activities related to the U.S. Army's Financial Improvement and Audit Readiness objectives. You will coordinate and ensure the successful execution of financial initiatives, manage a team of consultants, and communicate with Army leadership. The ideal candidate has at least ten years of federal financial management experience and holds relevant certifications. This full-time position offers a competitive salary and excellent benefits.
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$64k-122k yearly est. 4d ago
Team Lead, Scientific Data Workflow Automation
Tetrascience
Remote job
What You Will Do
What You Will Do
Be a leader in the Tetra Scientific Data Workflow Automation team, guiding field development as well as product direction to automate to automate lab workflows and unlock the value of scientific data
Coordinate forward deployed engineers rapidly delivering scientific workflow automation using Tetra products.
Support pre-sales in designing and scoping technical projects
Run the agile development process: standups, planning, refinement, and delivery meetings
Manage people and projects, identify and clear blockers, and keep the team moving at full velocity and accelerating
Drive successful delivery by enabling engineers to focus on tech, while you lead coordination, prioritization, and stakeholder alignment
Deliver complex, high-quality client projects quickly
Provide product feedback and help engineers turn projects into core product improvements
Self-start and make progress in the face of ambiguity and conflicting requirements
Work with a geographically dispersed team, in various time zones (especially EMEA)
Learn, grow, and be challenged. You will speak up and represent your position amongst peers and leadership while remaining resilient and open to constructive feedback.
Mentor engineers towards leadership and grow the team's capabilities
What You Have Done
What You Have Done
8+ Years of experience in Python with a focus on data
3+ Years of experience in Life Sciences or with scientific data
3+ Years of experience managing multiple simultaneous projects
Experience leading and coordinating teams of engineers across diverse projects
Experience estimating complex software projects and being accountable for delivery
Expertise in SQL, RDS, and associated technologies
Excellent communication skills, including technical writing
Experience with data plotting / dashboarding tools like Streamlit, Tableau, Jupyter Notebook is a plus
Experience with cloud infrastructure providers like AWS, Azure, or GCP is a plus
Benefits US
Benefits US
100% employer-paid benefits for all eligible employees and immediate family members
Unlimited paid time off (PTO)
401K
Flexible working arrangements - Remote work
Company paid Life Insurance, LTD/STD
A culture of continuous improvement where you can grow your career and get coaching
We are not currently providing visa sponsorship for this position
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$60k-116k yearly est. 5d ago
Team Lead, Scientific Data Workflow Automation
Tetrascience, Inc.
Remote job
Who We Are
TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next gen lab data management solutions, scientific use cases, and AI-enabled outcomes.
TetraScience is the category leader in this vital new market. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships: Latest News and Announcements | TetraScience Newsroom
In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience is the right fit for you from a values and ethos perspective.
It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents each day.
What You Will Do
Be a leader in the Tetra Scientific Data Workflow Automation team, guiding field development as well as product direction to automate to automate lab workflows and unlock the value of scientific data
Coordinate forward deployed engineers rapidly delivering scientific workflow automation using Tetra products.
Support pre-sales in designing and scoping technical projects
Run the agile development process: standups, planning, refinement, and delivery meetings
Manage people and projects, identify and clear blockers, and keep the team moving at full velocity and accelerating
Drive successful delivery by enabling engineers to focus on tech, while you lead coordination, prioritization, and stakeholder alignment
Deliver complex, high-quality client projects quickly
Provide product feedback and help engineers turn projects into core product improvements
Self-start and make progress in the face of ambiguity and conflicting requirements
Work with a geographically dispersed team, in various time zones (especially EMEA)
Learn, grow, and be challenged. You will speak up and represent your position amongst peers and leadership while remaining resilient and open to constructive feedback.
Mentor engineers towards leadership and grow the team's capabilities
What You Have Done
8+ Years of experience in Python with a focus on data
3+ Years of experience in Life Sciences or with scientific data
3+ Years of experience managing multiple simultaneous projects
Experience leading and coordinating teams of engineers across diverse projects
Experience estimating complex software projects and being accountable for delivery
Expertise in SQL, RDS, and associated technologies
Excellent communication skills, including technical writing
Experience with data plotting / dashboarding tools like Streamlit, Tableau, Jupyter Notebook is a plus
Experience with cloud infrastructure providers like AWS, Azure, or GCP is a plus
Benefits US
100% employer-paid benefits for all eligible employees and immediate family members
Unlimited paid time off (PTO)
401K
Flexible working arrangements - Remote work
Company paid Life Insurance, LTD/STD
A culture of continuous improvement where you can grow your career and get coaching
We are not currently providing visa sponsorship for this position
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Take the lead in delivering exceptional guest experiences as a Guest Services Manager in the corporate housing industry.
This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence.
What You'll Be Doing:
Lead and manage the Guest Services team, ensuring smooth daily operations.
Drive a perfectionist, guest-first approach across all service functions.
Analyse service trends and introduce strategies to enhance the guest experience.
Oversee guest escalations from start to resolution with a proactive approach.
Compile and deliver monthly guest services reports to management.
Lead process improvement initiatives and foster team buy-in for new ideas.
Monitor and update the portal with guest-reported issues.
Ensure the internal portal accurately reflects all reservation details.
Provide emergency support via the out-of-hours telephone line as required.
Collaborate cross-functionally to ensure consistent service quality.
Train and mentor team members to uphold service excellence standards.
Maintain detailed records and documentation to support guest relations.
What We're Looking For:
Experience in guest services within the relocation or moving industry is essential.
Proven leadership skills with a professional, solution-oriented mindset.
Strong written and spoken English communication skills.
Proficiency in MS Word, Excel, and service management systems.
Ability to remain calm under pressure and effectively manage multiple priorities.
Organised, detail-focused, and driven by a passion for guest satisfaction.
$38k-52k yearly est. 1d ago
Customer Service Supervisor Export, Protective & Marine Coatings USCA
Ppg Architectural Finishes 4.4
Remote job
We're hiring a Customer Service Supervisor to support our PMC export team's customers at PPG. The supervisor will help to supervise a team of export Customer Support Representatives within the Protective and Marine (PMC) division at PPG. You will report to a Customer Service Manager. This is a remote position.
Key Responsibilities:
Supervise, train and/or mentor activities of customer service export team as needed.
Assist and respond to escalations of export customer questions and/or complaints via phone, email, and chat in a timely and professional manner.
Assist in management of account load of customers and partner with commercial sales team for growth and success.
Collaborate with other departments to resolve complex issues and improve customer satisfaction.
Gain solid understanding of our business unit policies, systems, procedures and objectives.
Responsible for creation and development of customer support materials, such as FAQs and help guides.
Support of team on daily review and updating of orders, priority lists, customer and file maintenance.
Tracking of metrics, goal alignment and progress.
Working with planning, scheduling, production and shipping to ensure on-time shipments and manage inventory in a cost-effective manner.
Coordinate and provide after-hours/weekend support on as needed basis for emergency situations where customer service is required.
This person will serve as Export Control Coordinator (ECC) supporting PMC USCA Segment SBU.
Qualifications
Experience in export compliance and export order management processes
2+ years of customer service supervisory experience preferred
4+ years of customer service supervisory experience for manufacturing clients preferred
Experience with high volume of data entry with low error rate
Oral and written English communication skills
Detail oriented
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$43k-49k yearly est. Auto-Apply 8d ago
Manager, Underwriting - Government Team
Resicentral LLC
Remote job
Lead the way in mortgage underwriting excellence! We're looking for an Underwriting Manager who can ensure quality, integrity, and speed across complex loan scenarios. If you have deep expertise in agency, jumbo, and government guidelines, thrive in a fast-paced environment, and love solving challenges while supporting a high-performing team, this is your opportunity to make an impact. Bring your leadership, precision, and problem-solving skills to a role where every decision matters.
Job Summary
Responsible for ensuring the quality and integrity of underwriting decisions and processes as well as providing exceptional service to all stakeholders involved. This requires extensive knowledge of our underwriting guidelines including agency, jumbo, and government loans and the ability to address complex loan scenarios. The role requires the ability to manage a pipeline of loans assigned each day proactively and effectively while maintaining SLAs on all job tasks. In addition, the ability to communicate underwriting decisions and provide needed documentation to Sales and Broker Clients accurately and clearly.
Duties/Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Provide exceptional service to internal and external clients
Answer Underwriting scenarios submitted by Sales and be available to discuss items with Sales team
Be a resource to Underwriting Team (2nd signs, Level 2 and Level 3 trainings, volume overflow)
Supervise Underwriters (work with them on PFA's, answer their questions)
Manage Pipeline Velocity and ensure assignment completion
Diagnosing and resolving loans that have fallen off the tracks
Resolving all escalations and enforcing the escalation policy
Aggregating escalation data and including into report
Review pipeline to identify loans that not moving forward and identify a solution
Review and sign off on conditions if escalated
Be on rotation and carry a pipeline due to volume overflow and backup a team member
Maintain UW knowledge by attending all weekly calls, continuous training seminars, etc.
Required Skills/Abilities
Proficiency with automated underwriting systems such as DU and LPA
Entrepreneurial spirit: You are passionate about the ever-changing industry and thinking outside the box in an ambiguous start-up environment where everything does not always happen in 8 hours
Self-starter with strong work ethics and professionalism
Team-player and able to work autonomously to meet critical deadlines
Flexible with the ability to roll-up your sleeves to get things done
Strong written/verbal communication skills.
Unwavering attention to detail.
Provide exemplary service in all client interactions and communications; always uphold the ResiCentral service standards and exercise good judgment.
Supervisory Responsibilities
Interviews prospective employees and chooses the best applicant based on skills, knowledge, and abilities required for the job.
Trains and oversees employees involved in department functions.
Directs assigned tasks and aids as needed.
Provides ongoing feedback and support to department employees and provide a formalized annual review.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Education and Experience
High school diploma or GED required. BA or BS highly desired
7+ years of mortgage UW experience required, prefer 2 years of underwriting FHA/VA loans
FHA Direct Endorsement, VA- SAR and LAPP desired
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
$59k-113k yearly est. Auto-Apply 22d ago
Sr. Clinical Team Manager/Prin. (CTM) - HemOnc
Invitrogen Holdings
Remote job
Become a valued member of the distinguished team at Thermo Fisher Scientific Inc.! We are in search of a Senior/Principal Clinical TeamManager to elevate our research pursuits to greater heights. This role provides a chance to engage in innovative projects that will profoundly shape global healthcare.
Our Project Delivery team directs, coordinates and leads the technical and operational aspects of projects, securing the successful completion of clinical trials. The team is therapeutically aligned to respond better to our customer needs. The therapeutic scope includes the following therapeutic areas/indications: Ovarian, Sickle Cell, Non-Hodgkins Lymphoma, Multiple Myeloma, Glioma, Head and Neck, Pancreas, Prostate, Non-Small Cell Lung, Breast, Colorectal, Radiopharmaceutical, Cell and Gene Therapy, and/or CART-T.
As a Clinical TeamManager (CTM), you combine deep knowledge, therapeutic expertise, and robust tools to help our clients deliver life-changing therapies to market. You take ownership, anticipate problems, find solutions and deliver results. You take ownership, anticipate problems, find solutions and deliver results; coordinating the activities of Clinical Management members which are allocated to a project on a Regional or Country basis.
You will work in partnership with the Project Manager to ensure the necessary training, tracking and quality systems are in place for the clinical managementteam and be primarily responsible for the clinical deliverables of the Project within agreed timelines and budget. Clinical TeamManagers provide contact and support to the project sponsor for all clinical aspects.
Summarized Purpose:
Accountable for achieving the final clinical deliverable (usually clean data from evaluable patients as specified in the study protocol) within the time period specified in the contract with the customer. Interprets data on complex issues and makes good business decisions with support from line management. Works to ensure that all clinical deliverables meet the customer's time/quality/cost expectations. Maintains profitability by ensuring clinical activity is conducted within contract scope, through efficient management of the clinical team. Typically works independently on projects of moderate to high complexity and may assume regional lead or Clinical Study Manager responsibilities.
Essential Functions:
Leads all clinical operational and quality aspects of allocated studies, of moderate to high complexity, in compliance with ICH GCP. In accordance to project specific requirements, may assume Lead CTM responsibilities on regional level, Clinical Study Manager (CSM) responsibilities or take on additional responsibilities; e.g. process improvements, lead complex programs, have wider management or project coordination responsibilities.
Develops clinical tools (e.g. Monitoring Plan, Monitoring Guidelines) in conjunction with the Data Quality Plan. Contributes to the development of the Master Action Plan (MAP) for providing clinical related documents. Ensures timely set up, organization, content and quality of the relevant sections of the Trial Master File (local and central). May participate in the design and development of CRFs, CRF guidelines, patient informed consent templates and other protocol specific documents as required. Collaborates with the project manager to prepare, organize, and present at client meetings, including bid defense and hand-off meetings.
Collaborates with the clinical team and other departments as needed to meet deliverables of the project. Regularly communicates with the team and leads team meetings to ensure that timelines, resources, interactions, and quality are maintained. Responsible for the implementation and training of standardized clinical monitoring processes within the study and according to corporate standard policies. Responsible for the timely archiving of documents and study materials for the department.
Ensures achievement of the final clinical deliverable within the contractual time period specified by preparing and monitoring clinical activity timelines and metrics, providing status updates to the project manager, regularly reviewing projects using tracking and management tools, implementing recovery actions, reviewing monitoring visit reports, and leading CRF collection and query resolution. Continuously monitors clinical trials to assess performance and ensure contractual obligations are met. May routinely conduct Accompanied Field Visits (AFVs) and be accountable for project financials.
Communicates with study sites regarding issues such as protocol, patient participation, case report form completion and other study-related issues.
May coordinate all start-up activities and ensures that essential document quality meets the expectation of Regulatory Compliance Review. Ensures timely regulatory submissions (if appropriate) are addressed. Reviews and follows up on all questions raised by ethics committees. Responsibilities may vary based on project timelines.
Provides input into preparation of forecast estimates for clinical activities. Responsible for clinical resource management, assignment, delegation of clinical responsibilities and identification of additional resource requirements.
Key Responsibilities:
Lead clinical teams: Successfully implement and manage clinical aspects of the trial from launch to closeout.
Collaborate with cross-functional teams: Work closely with other departments to ensure flawless execution of research protocols.
Ensure regulatory compliance: Strictly adhere to all regulatory requirements and guidelines to maintain the integrity of our research.
Develop and optimize protocols: Determine the best methodologies to achieve research objectives efficiently.
Mentor and train junior staff: Foster a collaborative and inclusive environment by guiding and supporting team members
Education and Experience:
Bachelor's degree or equivalent and relevant formal academic / vocational qualification.
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years).
In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
Preferred Experience and Education:
Proven experience: Minimum of 8 years in clinical research, with a track record of leading global clinical teams on hematology and oncology clinical trials.
Preferred therapeutic areas and indications are: Ovarian, Sickle Cell, Non-Hodgkins Lymphoma, Multiple Myeloma, Glioma, Head and Neck, Pancreas, Prostate, Non-Small Cell Lung, Breast, Colorectal, Radiopharmaceutical, Cell and Gene Therapy, and/or CART-T.
Educational background: Advanced degree or equivalent experience in life sciences, medicine, or a related field.
Remarkable problem-solving abilities: Capacity to predict challenges and devise creative solutions.
Strong communication abilities: Capacity to communicate intricate information in a clear and impactful manner to clients and collaborators.
Strong organizational abilities: Capable of managing multiple projects and priorities simultaneously.
Knowledge, Skills and Abilities:
Strong leadership skills, effective at mentoring and training, and capable of motivating and integrating teams.
Strong planning and organizational skills to enable effective prioritization of workload and workload of team members.
Strong interpersonal and problem-solving skills to enable working in a multicultural matrix organization.
Solid understanding of change management principles
Comprehensive understanding of the practices, processes, and requirements of clinical monitoring.
Strong judgment, decision making, escalation, and risk management skills.
Effective oral and written communication skills, including English language proficiency.
Capable of evaluating own and team members workload against project budget and adjust resources accordingly.
Strong financial competence and knowledge of budgeting, forecasting and fiscal management.
Strong attention to detail.
In-depth understanding of relevant regulations e.g. ICH/GCP, FDA guidelines, etc.
Strong computer skills to effectively use automated systems and computerized applications such as Outlook, Excel, Word, etc.
Capable of independently leading clinical only studies.
Working Environment:
PPD, a part of Thermo Fisher Scientific, values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:
Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
Able to work upright and stationary for typical working hours.
Able to work in non-traditional work environments.
Able to use and learn standard office equipment and technology with proficiency.
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
May have exposure to potentially hazardous elements typically found in healthcare or laboratory environments.
This role requires independent travel up to 20%, inclusive of traveling in automobiles, airplanes, and trains.
Join us and contribute to our mission of making the world healthier, cleaner, and safer!
Our 4i Values:
Integrity - Innovation - Intensity - Involvement
If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world's most urgent health needs, submit your application - we'd love to hear from you!
$59k-113k yearly est. Auto-Apply 8d ago
Staff Customer Engagement Manager
Alation 4.5
Remote job
Alation is pioneering the next era of data intelligence - powered by AI agents and trusted data. Organizations around the world rely on Alation to drive self-service analytics, cloud transformation, data governance, and AI innovation. Our technology helps enterprises connect people and data to make faster, smarter, and more confident decisions. With more than $340M in funding - valued at over $1.7 billion and more than 650 customers, including 40% of the Fortune 100.
As data becomes the foundation of every business, Alation is leading the way in helping organizations unlock their full potential. By bringing intelligence, automation, and trust to every interaction, we empower customers to scale data-driven innovation with confidence and speed.
Joining Alation means being part of a winning team shaping the future of AI-powered data intelligence. We move fast, think big, and deliver results together.
Job Description:
Alation is seeking a seasoned Staff Customer Engagement Manager to lead strategic data intelligence initiatives for enterprise customers. This role centers on enabling clients to maximize business value from Alation's data intelligence platform through expert program leadership, executive engagement, and long-term partnership development.
The ideal candidate is a trusted advisor with 8+ years of experience in data-centric consulting, solution engineering, or program management, and brings a strong understanding of data governance, analytics, and SaaS adoption practices. They will manage a portfolio of enterprise accounts, guide multi-phase implementation programs, and serve as a spokesperson for customer success internally.
This is a high-impact role within a high-growth, mission-driven organization that values collaboration, long-term thinking, and customer impact. It's best suited for a strategic, data-literate professional eager to shape the future of data culture and AI readiness.
What You'll Do:
Successfully lead multiple concurrent large-scale, high-complexity projects/programs, both internal and external, inclusive of change management, communication plans, executive engagement, value realization/ROI calculation, use case development, user onboarding, line of business rollout, and training workshops.
Act as an Alation product expert, guiding customers on product best practices, advising on application functionality and helping to troubleshoot technical issues.
Manage an individual Book of Business (BOB); taking accountability over the success of your named accounts and ensuring renewal of expert services.
Demonstrable expertise in solving strategic customer business challenges. Spokesperson for the customer internally.
Actively participate in Sales activities, helping with positioning Professional Services to existing customers/prospects.
Upon being a fully ramped Customer Engagement Manager, you will obtain these core competencies.
Top 4 Expectations of Fully-Ramped Customer Engagement Managers
1. Alation Platform Capabilities (Product Knowledge)
An expert in the Alation Platform and in Alation's best practices, design, and scalable value.
Communicate complex concepts to non-technical stakeholders.
2. Data Program Management (Domain Expertise)
Awareness of: Database systems/BI platforms/Agentic platforms.
Understanding of: How organizations use data; How data moves within an organization; How data is appropriately governed; How data teams operate.
3. Team Methodology & Best Practices (Program Management)
Consulting Skills: Help customers avoid risks and work closely with senior leaders to ensure success.
Project Leadership: Keep multiple projects on track by managing time, priorities, and customer expectations.
Team Collaboration: Improve strategies and processes to deliver ongoing value, create helpful materials, and support team members working with customers.
4. Business Value & Sales Capabilities (Customer Success)
Driving business value realization for customers.
Calculating/defensibly showing value of Alation's solutions.
Coaching customers on how to position Alation internally.
What You Need:
Bachelor's degree or equivalent experience with 8+ years in roles like Solution Engineering, Program Management, or Consulting.
Strong background in data management practices and technical knowhow.
Proven problem-solver with knowledge of data disciplines (e.g., ETL, Data Quality, BI, Data Science).
Skilled in portfolio management, risk mitigation, and stakeholder engagement, including senior executives.
Experienced in software (SaaS) adoption programs and process improvement.
Able to manage multiple projects and travel up to 10%.
Bonus Skills:
Project Management/Scrum certifications (CAPM, PMP, Six Sigma, etc).
Familiarity with software development, integration, SQL, Python, and APIs.
DCAM Certification or similar.
Experience working with automation and efficiency tools like ChatGPT, Gemini, etc.
Fluency in multiple languages.
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#LI-Remote
Compensation Pay Range:
$112,750.00 - $152,212.00
Salary Information
The base salary range is specific to the United States. The salary of the final candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, work location, specialty and training. If the final candidate has a different level of experience, the base salary target range may be lower or higher than what is published.
Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
This company participates in E-Verify. Click on any of the links below to view or print the full poster.
E-Verify and Right to Work.
$112.8k-152.2k yearly Auto-Apply 28d ago
Customer Engagement Analyst (Remote)
Jobgether
Remote job
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Engagement Analyst (Remote). In this role, you will be at the forefront of transforming data into actionable insights for top-tier retail clients. You will have the opportunity to work with cutting-edge analytics solutions, helping customers make informed decisions that enhance their business strategies. Your contributions will directly impact customer engagement by providing essential support and mentorship while collaborating with cross-functional teams to deliver high-quality results. If you are passionate about data and customer relationships, this role offers a unique platform to excel and innovate within a global context.Accountabilities
Execute project and task-based work with minimal supervision, building enhancements and solutions as defined by customers or project sponsors.
Identify and address complex business problems with analytics, designing applications, data transformations, and reports that leverage the platform.
Assist customers in analyzing large datasets to deliver actionable industry insights.
Resolve complex technical questions escalated from Support, taking initiative to solve root causes of customer inquiries.
Train and enable customers to effectively utilize the platform for their analytic needs.
Act as a customer advocate and liaison to internal teams, collaborating with developers to design effective solutions.
Lead customer calls and manage customer expectations with sophisticated business judgment.
Teach and mentor new Platform Analysts, sharing expertise and best practices.
Requirements
Bachelor's Degree in Business, Analytics, Information Systems, Computer Science/Engineering, Data Science or a related field.
5-7 years of experience in technical platform analysis or a similar role.
Strong prior experience working with large data sets (>1 billion rows) for retailers and CPGs.
Technical problem-solving and solution design capabilities.
Proficiency in API integration and SDK implementations.
Working knowledge of Python, SQL, and data visualization tools.
Demonstrated experience in client-facing roles and ability to develop productive client relationships.
Persuasive and clear oral and written communication skills.
Proven ability to lead technical training sessions and workshops.
Self-motivated with initiative in a fast-paced, deadline-oriented environment.
Benefits
Opportunity to work with innovative solutions for top-tier retailer customers.
Collaborative and supportive team environment.
Professional growth and development opportunities.
Flexible work schedule with remote work options.
Access to training and development resources.
Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1
$93k-142k yearly est. Auto-Apply 6d ago
Customer Growth Manager
Marcoculture
Remote job
At Marco, we're transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth - mining data, insights, and trends to spot what customers need next, before they even know it.
As the Customer Growth Manager, you'll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention.
This isn't traditional sales enablement. It's cutting-edge, predictive, strategic, and creative - building a bridge between the data that lives in our systems and the opportunities that live in our customers' businesses.
WHAT YOU'LL DO:
Own the revenue expansion engine - define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities.
Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline.
Lead GTM plays - turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”).
Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns.
Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions.
Run the “Growth Council” - a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities.
Champion customer advocacy - ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem.
WHAT YOU'LL BRING:
7-10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy.
Experience leading cross-functional initiatives and aligning stakeholders.· Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms.
Ability to connect business strategy with data - seeing patterns others miss.
Excellent communicator - equally comfortable in a C-suite strategy session or a hands-on data review.
A growth mindset, curiosity, and a “builder” mentality.
WHY THIS ROLE MATTERS:
You'll work at the intersection of data, strategy, and storytelling - building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life!
Pay Range: $79,212 - $122,779 annually + 20% incentive target
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************
$79.2k-122.8k yearly 2d ago
Project Manager - Delivery Team
Ubiminds
Remote job
Project Manager - Delivery TeamLocation: Remote - LATAMType: Full-time About UbimindsUbiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy.
Info on the Project Manager RoleWe are looking for a proactive, empathetic, and business-driven Project Manager to join our Project ManagersTeam. In this role, you'll be a strategic partner to our clients while making sure our Ubiminders have a best-in-class experience. You'll help grow client accounts, support high-quality hiring, and boost retention through leadership and career development. You'll also proactively manage both outsourcing projects and our staff augmentation teams, ensuring everything runs smoothly, delivers real value, and keeps clients happy.
What You'll Do as a Project Manager at Ubiminds
Project Performance & Delivery Assurance
Supervise the performance of Ubiminders, ensuring their contributions generate value and meet client expectations.
Maintain visibility over outsourcing projects, monitoring timelines, deliverables, scope, and budgets to ensure alignment with contractual commitments.
Manage stakeholder expectations, proactively addressing risks, renegotiating scope or deadlines when necessary, and ensuring delivery excellence.
Account Expansion & Business Development
Act as a strategic partner to clients, identifying new hiring needs and business opportunities.
Drive growth within existing accounts by positioning Ubiminds solutions (staff augmentation and outsourcing projects).
Collaborate closely with the Sales team to align proposals with client needs.
Talent Recruitment
Participate actively in the hiring process by preparing candidates for interviews and ensuring alignment with client expectations.
Act as a key negotiator between candidates and clients, driving faster, higher-quality hiring outcomes.
Guarantee a seamless transition from talent acquisition to client onboarding.
People Leadership & Retention
Build strong relationships with Ubiminders, providing leadership, career guidance, and professional development support.
Conduct regular check-ins to assess satisfaction, performance, and engagement.
Proactively manage performance issues, providing coaching or interventions as needed.
Conflict Resolution & Mediation
Serve as a trusted mediator in resolving conflicts between Ubiminders and client teams.
Navigate cultural and operational challenges to maintain a healthy, productive relationship.
Cross-Functional Collaboration
Work closely with Talent Acquisition, Sales, and People teams to ensure operational excellence and process improvements.
Provide feedback to internal teams to refine recruiting strategies, onboarding, and employee experience.
In Order to Successfully Fill This Position, You Will Need:
Mandatory Skills:
Native or bilingual proficiency in English and Portuguese
Proven experience in project management, account management, or client success (preferably in tech, outsourcing, or staffing).
Strong interpersonal and negotiation skills.
Excellent problem-solving and conflict-resolution abilities.
Ability to juggle multiple priorities in a fast-paced environment.
Familiarity with software development environments is a plus but not mandatory.
About Ubiminds - Our CulturePeople First: We are all about people!
Challenge Yourself: There's always room for improvement, and continuous improvement is in our essence.
Make It Happen: Be ready to take challenges as they come. It's all about attitude and commitment.
We're In This Together: We work as a team, we thrive as a team, and we evolve as a team.
Averaging On Awesome: We work hard to deliver high-quality services and look forward to exceeding expectations.
Keep It Real: We promise you honesty, transparency, and openness, regardless of the situation.
Perks and BenefitsAs a Project Manager @ Ubiminds, you will:Work in a fast-paced and innovative environment, interacting with leaders of industry-leading companies.
Rely on a network of partners and allies that will help you convert grit into revenue.
Choose to work remotely or at our office - we are a distributed team, after all.
Get your own MacBook (none of that BYOD stuff here).
Enjoy tasty snacks, soft drinks, and booze at our HQ.
Get financial support to take part in conferences, meetups, and relevant events.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$94k-133k yearly est. Auto-Apply 60d+ ago
ServiceNow Team Project Manager/Architect
Teksynap
Remote job
Responsibilities and Qualifications
RESPONSIBILITIES
Platform Strategy & Architecture
Define and maintain the overall ServiceNow platform roadmap in alignment with agency strategic objectives.
Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC).
Establish and enforce technical standards, patterns, and best practices for ServiceNow configuration and customization.
Ensure platform designs meet federal security, compliance, and performance requirements.
Team Leadership - Development & Administration
Lead, mentor, and manage a cross-functional ServiceNow development and administration team (developers, admins, O&M staff).
Assign and prioritize work across platform administration, configuration, custom application development, and sustainment.
Conduct regular backlog reviews, performance check-ins, and skills development planning for team members.
Foster a culture of quality, accountability, and continuous improvement within the ServiceNow team.
Platform Administration & Operations
Oversee day-to-day administration of the ServiceNow platform, including user and role management, configuration, and instance health.
Ensure adherence to change management, configuration management, and release management processes.
Coordinate and approve platform upgrades, patches, and hotfixes, including regression testing and communication.
Monitor platform performance, availability, and capacity; drive remediation and optimization activities.
Custom Application Development & O&M
Lead the full application lifecycle for custom ServiceNow applications, from concept and design through development, testing, deployment, and O&M.
Ensure custom applications follow coding standards, security guidelines, and platform best practices.
Oversee defect management, enhancements, and technical debt remediation for custom apps.
Coordinate with business owners to prioritize enhancements, manage releases, and ensure ongoing application support and maintainability.
Project & Program Management
Lead ServiceNow implementation and enhancement projects from initiation through close-out.
Develop and manage project plans, schedules, scope, budget, risks, and dependencies.
Coordinate cross-functional teams (developers, administrators, security, network, data, business owners).
Prepare and deliver status reports, briefings, and dashboards for leadership and stakeholders.
Manage vendors and integrators; oversee contract deliverables, milestones, and SLAs.
Requirements & Stakeholder Management
Engage with business and technical stakeholders to gather, analyze, and prioritize requirements.
Translate business needs into clear user stories, acceptance criteria, and technical designs for both platform capabilities and custom applications.
Facilitate workshops, design sessions, and backlog grooming with agency stakeholders.
Serve as the primary point of contact for ServiceNow-related inquiries and decision-making.
Governance, Compliance & Security
Ensure ServiceNow solutions adhere to federal security and privacy controls (e.g., FISMA, FedRAMP, NIST 800-53).
Support ATO-related documentation, assessments, and continuous monitoring activities.
Implement and enforce data governance, role-based access control (RBAC), and segregation of duties.
Support policy, process, and SOP development for platform usage and change management.
Delivery & Quality Assurance
Oversee solution design reviews, code reviews, and configuration reviews for both out-of-the-box and custom solutions.
Ensure adherence to ITIL/ITSM processes and agency-specific governance frameworks.
Establish and monitor KPIs, SLAs, and OLAs for platform performance, support, and application health.
Drive continuous improvement, backlog prioritization, and release planning.
Operations & Platform Management
Coordinate upgrade planning, regression testing, and release management for the ServiceNow platform.
Work closely with operations teams to ensure platform stability, availability, and scalability.
Troubleshoot complex platform issues, facilitating root cause analysis and long-term fixes.
Maintain documentation including architecture diagrams, data flows, and configuration standards.
REQUIRED QUALIFICATIONS
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
10+ years of experience in IT project management and/or solution delivery.
6+ years of hands-on experience working with ServiceNow in an enterprise environment.
4+ years in a technical architecture or lead role on the ServiceNow platform.
4+ years of experience leading development and/or administration teams supporting ServiceNow or similar platforms.
Technical Skills
Strong understanding of ServiceNow architecture, data model, and core platform capabilities.
Experience with major ServiceNow modules (e.g., ITSM plus at least one of ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC).
Proficiency in ServiceNow configuration, workflows, business rules, catalog items, and integrations (REST/SOAP, MID Server).
Experience managing custom ServiceNow application development and O&M, including scripting (e.g., JavaScript, Glide).
Experience with CI/CD pipelines, update sets, and ServiceNow release management.
Familiarity with modern integration patterns (APIs, web services, message queues) and common federal infrastructure environments.
Project Management & Methodologies
Demonstrated experience leading medium-to-large IT projects or programs in a structured PM environment.
Working knowledge of Agile (Scrum/Kanban) and hybrid delivery models.
Experience defining scope, managing risks/issues, and delivering within schedule and budget constraints.
Federal & Compliance
Experience working in a U.S. federal government or public sector environment.
Familiarity with federal security frameworks and controls (e.g., FISMA, FedRAMP, NIST 800-53).
Ability to work within change control, configuration management, and governance board
PREFERRED QUALIFICATIONS
Certifications - ServiceNow & Technical
ServiceNow Certified System Administrator (CSA).
One or more advanced ServiceNow certifications, such as:
Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD, CSM, SecOps, or IRM.
Certified Technical Architect or equivalent advanced certifications.
ITIL Foundation or higher (ITIL 4 preferred).
PMP, PRINCE2, or Agile certifications (e.g., Scrum Master, SAFe).
Deeper Federal & Security Experience
Experience supporting systems through the federal ATO process.
Familiarity with CMMC, TIC, Zero Trust architectures, and other federal cybersecurity initiatives.
Experience in multi-tenant or shared services environments serving multiple bureaus/offices.
Advanced Platform & Integration Skills
Experience with ServiceNow CMDB strategy and discovery in complex, distributed environments.
Background in implementing Event Management, Service Mapping, and/or Automation (Orchestration/Flow Designer).
Experience with reporting/dashboards, performance analytics, and data visualization for leadership.
Exposure to related technologies (e.g., Splunk, AWS/Azure, identity and access management tools).
Leadership & Business
Experience leading cross-functional teams including federal staff, contractors, and vendor resources.
Background in business case development, ROI analysis, and roadmap prioritization.
Prior experience standing up or maturing a ServiceNow Center of Excellence (CoE) or platform governance body.
Overview
We are seeking a highly motivated and experienced ServiceNow Team Project Manager/Architect to join our team supporting the NOAA SBITS Contract in Silver Spring, MD. Through the SBITS contract, TekSynap provides a Service Desk, Infrastructure Management, Security Support Services, IT Inventory Services, SharePoint Support, Service Now Development and United Messaging Services.
The ServiceNow Platform Project Manager / Architect is responsible for leading the planning, design, delivery, and governance of the ServiceNow platform in a federal environment. This role combines hands-on technical architecture with end-to-end project/program management and team leadership. The manager will lead a blended development and administration team, responsible for administering the platform and delivering full lifecycle development, operations, and maintenance (O&M) for custom ServiceNow applications. The position ensures that ServiceNow solutions are secure, compliant, scalable, and aligned with federal agency mission and IT strategy.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at *****************
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Location: Candidates must reside in one of our approved hiring states within the United States.
Type of environment: Remote
Noise level: (Low, Medium, High)
Work schedule: Schedule is day shift Monday - Friday. Candidate must work EST hours. May be requested to work evenings and weekends to meet program and contract needs.
Amount of Travel: Less than 10%
List of Approved States:
AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, D.C, WV, WI, WY.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
US Citizenship
NOAA Public Trust Eligible
WAGE INFORMATION
Target salary range: $103,000-$135,000 yearly . The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.remote #telework #linkedin
#LI-Remote (turn font to white)
$103k-135k yearly Auto-Apply 35d ago
ServiceNow Team Project Manager/Architect
Sql Database Administrator In Fort Belvoir, Virginia
Remote job
Responsibilities & Qualifications
RESPONSIBILITIES
Platform Strategy & Architecture
Define and maintain the overall ServiceNow platform roadmap in alignment with agency strategic objectives.
Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC).
Establish and enforce technical standards, patterns, and best practices for ServiceNow configuration and customization.
Ensure platform designs meet federal security, compliance, and performance requirements.
Team Leadership - Development & Administration
Lead, mentor, and manage a cross-functional ServiceNow development and administration team (developers, admins, O&M staff).
Assign and prioritize work across platform administration, configuration, custom application development, and sustainment.
Conduct regular backlog reviews, performance check-ins, and skills development planning for team members.
Foster a culture of quality, accountability, and continuous improvement within the ServiceNow team.
Platform Administration & Operations
Oversee day-to-day administration of the ServiceNow platform, including user and role management, configuration, and instance health.
Ensure adherence to change management, configuration management, and release management processes.
Coordinate and approve platform upgrades, patches, and hotfixes, including regression testing and communication.
Monitor platform performance, availability, and capacity; drive remediation and optimization activities.
Custom Application Development & O&M
Lead the full application lifecycle for custom ServiceNow applications, from concept and design through development, testing, deployment, and O&M.
Ensure custom applications follow coding standards, security guidelines, and platform best practices.
Oversee defect management, enhancements, and technical debt remediation for custom apps.
Coordinate with business owners to prioritize enhancements, manage releases, and ensure ongoing application support and maintainability.
Project & Program Management
Lead ServiceNow implementation and enhancement projects from initiation through close-out.
Develop and manage project plans, schedules, scope, budget, risks, and dependencies.
Coordinate cross-functional teams (developers, administrators, security, network, data, business owners).
Prepare and deliver status reports, briefings, and dashboards for leadership and stakeholders.
Manage vendors and integrators; oversee contract deliverables, milestones, and SLAs.
Requirements & Stakeholder Management
Engage with business and technical stakeholders to gather, analyze, and prioritize requirements.
Translate business needs into clear user stories, acceptance criteria, and technical designs for both platform capabilities and custom applications.
Facilitate workshops, design sessions, and backlog grooming with agency stakeholders.
Serve as the primary point of contact for ServiceNow-related inquiries and decision-making.
Governance, Compliance & Security
Ensure ServiceNow solutions adhere to federal security and privacy controls (e.g., FISMA, FedRAMP, NIST 800-53).
Support ATO-related documentation, assessments, and continuous monitoring activities.
Implement and enforce data governance, role-based access control (RBAC), and segregation of duties.
Support policy, process, and SOP development for platform usage and change management.
Delivery & Quality Assurance
Oversee solution design reviews, code reviews, and configuration reviews for both out-of-the-box and custom solutions.
Ensure adherence to ITIL/ITSM processes and agency-specific governance frameworks.
Establish and monitor KPIs, SLAs, and OLAs for platform performance, support, and application health.
Drive continuous improvement, backlog prioritization, and release planning.
Operations & Platform Management
Coordinate upgrade planning, regression testing, and release management for the ServiceNow platform.
Work closely with operations teams to ensure platform stability, availability, and scalability.
Troubleshoot complex platform issues, facilitating root cause analysis and long-term fixes.
Maintain documentation including architecture diagrams, data flows, and configuration standards.
REQUIRED QUALIFICATIONS
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
10+ years of experience in IT project management and/or solution delivery.
6+ years of hands-on experience working with ServiceNow in an enterprise environment.
4+ years in a technical architecture or lead role on the ServiceNow platform.
4+ years of experience leading development and/or administration teams supporting ServiceNow or similar platforms.
Technical Skills
Strong understanding of ServiceNow architecture, data model, and core platform capabilities.
Experience with major ServiceNow modules (e.g., ITSM plus at least one of ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC).
Proficiency in ServiceNow configuration, workflows, business rules, catalog items, and integrations (REST/SOAP, MID Server).
Experience managing custom ServiceNow application development and O&M, including scripting (e.g., JavaScript, Glide).
Experience with CI/CD pipelines, update sets, and ServiceNow release management.
Familiarity with modern integration patterns (APIs, web services, message queues) and common federal infrastructure environments.
Project Management & Methodologies
Demonstrated experience leading medium-to-large IT projects or programs in a structured PM environment.
Working knowledge of Agile (Scrum/Kanban) and hybrid delivery models.
Experience defining scope, managing risks/issues, and delivering within schedule and budget constraints.
Federal & Compliance
Experience working in a U.S. federal government or public sector environment.
Familiarity with federal security frameworks and controls (e.g., FISMA, FedRAMP, NIST 800-53).
Ability to work within change control, configuration management, and governance board
PREFERRED QUALIFICATIONS
Certifications - ServiceNow & Technical
ServiceNow Certified System Administrator (CSA).
One or more advanced ServiceNow certifications, such as:
Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD, CSM, SecOps, or IRM.
Certified Technical Architect or equivalent advanced certifications.
ITIL Foundation or higher (ITIL 4 preferred).
PMP, PRINCE2, or Agile certifications (e.g., Scrum Master, SAFe).
Deeper Federal & Security Experience
Experience supporting systems through the federal ATO process.
Familiarity with CMMC, TIC, Zero Trust architectures, and other federal cybersecurity initiatives.
Experience in multi-tenant or shared services environments serving multiple bureaus/offices.
Advanced Platform & Integration Skills
Experience with ServiceNow CMDB strategy and discovery in complex, distributed environments.
Background in implementing Event Management, Service Mapping, and/or Automation (Orchestration/Flow Designer).
Experience with reporting/dashboards, performance analytics, and data visualization for leadership.
Exposure to related technologies (e.g., Splunk, AWS/Azure, identity and access management tools).
Leadership & Business
Experience leading cross-functional teams including federal staff, contractors, and vendor resources.
Background in business case development, ROI analysis, and roadmap prioritization.
Prior experience standing up or maturing a ServiceNow Center of Excellence (CoE) or platform governance body.
Overview
We are seeking a highly motivated and experienced ServiceNow Team Project Manager/Architect to join our team supporting the NOAA SBITS Contract in Silver Spring, MD. Through the SBITS contract, TekSynap provides a Service Desk, Infrastructure Management, Security Support Services, IT Inventory Services, SharePoint Support, Service Now Development and United Messaging Services.
The ServiceNow Platform Project Manager / Architect is responsible for leading the planning, design, delivery, and governance of the ServiceNow platform in a federal environment. This role combines hands-on technical architecture with end-to-end project/program management and team leadership. The manager will lead a blended development and administration team, responsible for administering the platform and delivering full lifecycle development, operations, and maintenance (O&M) for custom ServiceNow applications. The position ensures that ServiceNow solutions are secure, compliant, scalable, and aligned with federal agency mission and IT strategy.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at *****************
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Location: Candidates must reside in one of our approved hiring states within the United States.
Type of environment: Remote
Noise level: (Low, Medium, High)
Work schedule: Schedule is day shift Monday - Friday. Candidate must work EST hours. May be requested to work evenings and weekends to meet program and contract needs.
Amount of Travel: Less than 10%
List of Approved States:
AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, D.C, WV, WI, WY.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
US Citizenship
NOAA Public Trust Eligible
WAGE INFORMATION
Target salary range: $103,000-$135,000 yearly . The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.remote #telework #linkedin
#LI-Remote (turn font to white)
$103k-135k yearly Auto-Apply 35d ago
Client Services Team Leader
Labcorp 4.5
Remote job
Labcorp is seeking a Customer Service Support Team Lead to join our team in **Santa Fe, NM** . The **Customer Service Support Team Lead** provides support to all internal and external customers; instructing, mentoring, and training team members to develop robust departmental systems, policies, and procedures to sustain a high level of service. They lead by example and foster a continual improvement culture. Responsible for timely responses to escalations, client complaints and other assigned tasks. The Team Leader leads the customer service team to consistently exceed the customer's expectation and provides transparent communication and information.
**Work Schedule:** Monday-Friday, with flexibility required between 6:00am and 5:00pm MT. Actual shift (e.g., 6am-3pm or 7am-4pm) will be determined based on business needs.
**Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here (************************************************************** . ** **
**Salary Range:** $27.50 - 32.00
**Work Location** : Remote based in US
**Job Responsibilities**
+ Manages work assignments by distributing duties and updating responsibilities as needed
+ Supports leadership with coaching, training, and/or escalated situations
+ Creates and manages individual projects to support team goals
+ Act a liaison between Labcorp, the customer base and patients
+ Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
+ Speak with customers in a courteous, friendly, and professional manner using protocol procedures
+ Inquire, clarify, and confirm customer requirements and understanding of the solution
+ Provide additional customer education and information as needed
+ Qualify and establish inbound new customers requesting Labcorp's products and services
+ Work in multiple databases to research complex issues and questions
+ Notify clients of test results in a timely and accurate manner
+ Review test forms for accuracy and report any discrepancies
+ Participate in activities designed to improve customer satisfaction and business performance
+ Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
**Requirements**
+ High School Diploma or GED equivalent required
+ Prior experience in a leadership role
+ 3+ years working in Women's Health and Genetics Client Services
+ Knowledge of Microsoft Office suite is required
+ Experience with Laboratory Information Systems is
+ Strong verbal and written communication skills and excellent ability to listen and respond
+ Must be courteous with strong customer service orientation
+ Excellent multitasking abilities required
+ Strong flexibility and the ability to manage and adapt to changing priorities quickly
+ Bilingual in English and Spanish highly desirable
**_If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!_**
**Labcorp is proud to be an Equal Opportunity Employer:**
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
$27.5-32 hourly 7d ago
Manager, Digital Implementation Support
Hologic 4.4
Remote job
We are hiring in our Global Services Organization! If you have proven success developing a technical team within the service operations field, passionate about making a difference in everyone's lives, find out more about the opportunity below.
The Manager, Digital Implementation Support leads a team of Digital Project Engineers responsible for the successful implementation of Hologic's connected medical devices and software. This role is accountable for team performance, resource allocation, coaching, and development, while ensuring the highest standards of customer success and technical excellence. To accomplish these goals, this role partners closely with customers, and collaborates with internal Technical Sales Support, Project Management, Technical Support, Field Service, R&D, and Quality teams.
This is a managerial position based anywhere in the US, with up to 20% of travels including flights and overnight stays.
Core Responsibilities
Lead, coach, and develop a team of Digital Project Engineers to deliver successful connectivity and interoperability projects for healthcare information systems.
Oversee resource allocation, project assignments, and workload balancing to optimize team effectiveness and meet business objectives.
Ensure quality, consistency, and customer satisfaction across all digital implementation support activities, including product installations, upgrades, and post-implementation change projects.
Foster cross-functional collaboration with internal stakeholders, including Technical Sales Support, Project Management, Connectivity Services, Field Service, R&D, and Quality.
Support continuous improvement initiatives by identifying and prioritizing opportunities for process and product enhancements.
Ensure adherence to the Quality Policy and all Quality System procedures and guidelines.
Partner with cross-functional teams to provide service requirements for product development to advance remote implementation and service capabilities.
Partners with Service, R&D, Global Operations, Marketing and Sales to drive integrated solutions through Hologic's SureCare brand contract coverage.
Facilitate ongoing skills development for team members, promoting best practices and technical growth.
Manage staffing coverage to support flexible customer and company operating hours.
May occasionally travel to support team and customer needs.
Skills, Knowledge, Abilities
Demonstrated leadership experience, including coaching, mentoring, and developing technical teams.
Familiarity with Information Systems fundamental technologies (e.g., TCP/IP networks, client/server architectures, virtual machines, containerization, databases, storage, cybersecurity, Windows OS, Linux OS, cloud services) and common HIS protocols (DICOM, CPT Code configurations, PACS, HL7 and MWL configurations).
Experience with remote software installation, configuration, and device management solutions.
Strong desire to motivate team members and evaluate performance, including leading through change while fostering high levels of engagement.
Ability to identify opportunities and implement solutions to optimize or transform service processes to meet evolving organizational needs.
Excellent communication skills, with the ability to simplify and communicate complex technical topics to non-technical stakeholders, including customers and team members.
Qualifications
A four-year degree in a related technical discipline is preferred.
Minimum 5 years of experience in Service or Operations Engineering, with proven responsibility for leading and managing direct reports
An equivalent blend of education and experience is acceptable.
So why join Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career, one of our talent partners can discuss this in more detail with you.
If you have the right skills and experience and want to join our team, apply today. We can't wait to hear from you!
The annualized base salary range for this role is $122,000 to $203,300 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
Agency And Third Party Recruiter Notice
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
#LI-RF1
$122k-203.3k yearly Auto-Apply 16d ago
Construction & Field Support Manager
Empower Brands 4.3
Remote job
The Franchise Construction & Field Support Manager serves as the construction subject matter expert, coach, and mentor for Archadeck franchise owners. In this highly influential role, you'll work directly with franchisees - many from non-construction backgrounds - to train, guide, and support them through every aspect of building a successful outdoor living business.
Approximately 70% of your time will focus on launching and ramping up new franchisees, helping them master the Archadeck construction process, hire and manage crews, and deliver projects that exceed homeowner expectations. 20% will focus on supporting established offices to improve production efficiency, profitability, and customer satisfaction. The remaining 10% of time will be spent training new franchisees, prior to launch of their business, in Archadeck construction standards and methods in a classroom environment.
Your mission: ensure every Archadeck location builds beautifully, safely, and profitably - while maintaining the quality and professionalism that define our brand.
Who We're Looking For:
You're a builder and a teacher. You have deep experience in carpentry, residential construction, and project management, but you also love to coach, simplify, and empower others. You're confident leading both classroom and on-site training. You understand how to hire, manage, and motivate subcontractor crews. And above all, you're passionate about helping small business owners grow and succeed.
Qualifications:
5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling
Skilled and experienced in managing multiple crews and subcontractors
Experienced in job costing, scheduling, and quality assurance
Strong communicator and coach - able to train new business owners in both group and field settings
Comfortable balancing construction, operations, and relationship management
Familiar with permitting, inspections, and residential building codes
Travel-ready (up to 30%)
Key Area of Responsibilities:
Construction & Production Management Expert - Ensure franchise partners follow Archadeck's construction standards, processes, and best practices from project planning through completion.
Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software.
Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews.
Training & Development
Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge.
Continually refine training content and methodologies to improve operational efficiency and construction quality.
Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance.
Production Program Development
Act as the internal owner for Archadeck's production management tools, software, and workflows.
Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees.
Coaching for Growth
Conduct one-on-one coaching sessions with franchise owners.
Analyze business and production metrics to identify opportunities for improvement.
Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin.
Facilitate ongoing communication and accountability through coaching calls and periodic field visits
Performance Monitoring & Reporting:
Track and analyze franchise performance metrics, reporting trends and results to brand leadership.
Communicate progress, risks, and opportunities to the Franchise Operations leadership team.
Key Competencies:
Construction Mastery: Skilled in outdoor living construction, building codes, and job-site operations.
Mentorship Mindset: Patient, encouraging, and skilled at transferring knowledge to non-technical learners.
Operational Discipline: Strong understanding of estimating, scheduling, and process optimization and skilled at bringing clarity and order to complex, fast-moving construction environments."
Communication Excellence: Comfortable presenting in classroom, virtual, and field environments.
Collaborative Leadership: Works seamlessly with internal teams and franchise owners to achieve shared goals.
Why Join Archadeck
Be part of America's premier outdoor living brand with decades of industry leadership.
Help shape the success of entrepreneurs launching their own construction businesses.
Make a real impact - every day you'll see the results of your coaching in the form of beautiful backyards and thriving local businesses.
Competitive compensation, benefits, and opportunities for growth within Empower Brands.
About Archadeck Outdoor Living:
Archadeck Outdoor Living, part of Empower Brands, is the nation's leading designer and builder of custom outdoor living spaces - including decks, porches, patios, fire features and shade structures. With over 70 independently owned locations across North America, we bring design, craftsmanship, and professionalism to every backyard project.
We're growing fast - and we're looking for a Construction Field Support Manager who is passionate about residential construction and about helping others succeed. This is a unique opportunity to blend your field expertise with mentoring and operational coaching to help new and existing franchise owners thrive.
WHO WE ARE:
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-remote
$57k-91k yearly est. Auto-Apply 2d ago
Customer Service Supervisor
Globe Life and Accident Insurance Company 4.6
Remote job
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Customer Service Supervisor? Globe Life is looking for a Customer Service Supervisor to join the team!
The Customer Service Supervisor must possess great communication skills while being able to lead and motivate their team. The supervisor must be organized, reliable and have the ability to lead and manage a team of Customer Service Representatives to produce results.
This individual is responsible for managing the day to day operations to ensure department KPI's are met. They must be able to work well with others while ensuring tasks are being met in order to achieve team objectives and goals. The supervisor must monitor agents to provide necessary feedback to ensure company policies and procedures are being met.
This is a remote / work from home position.
What You Will Do:
Develop a high performing team by coaching, mentoring and training Customer Service Representatives.
Ensure KPI's are met.
Update and analyze daily & monthly reports.
Ensure timecard accuracy and sign off on payroll closing weeks.
Perform QA monitoring to ensure customer satisfaction and accuracy. Also perform side by side nesting and silent monitoring.
Answer questions from staff and provide guidance and feedback.
Resolve escalations professionally.
Review and approve outgoing written communication from agents to customers.
Ensure adherence to policies for attendance and established policies and procedures.
Create and deliver corrective action as needed for attendance, adherence, and policy violations.
Assist with initial interviews for new hires.
Create and administer annual performance reviews.
Facilitate team meetings.
Keep senior management informed on all issues and problems.
Create ways to optimize procedures and keep staff motivated.
What You Can Bring:
High school diploma or equivalent.
4-5 years of relevant management experience.
College Degree (Preferred).
Customer Service Experience with proven experience as a call center supervisor or similar supervisory position.
Working knowledge of MS Office.
Knowledge of performance evaluation procedures.
Outstanding communication and problem-solving skills.
A results- oriented and forward thinking approach.
Ability to work under pressure as well as work well with others.
Ability to multitask and prioritize competing priorities to meet deadlines.
Excellent time management skills.
Ability to learn and adapt to change quickly.
Superb organizational and leadership skills.
Schedule flexibility to meet call center hours of operation.
Must be dependable and punctual to ensure call center needs are met.
Must be professional with the ability to maintain confidentiality.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
$32k-40k yearly est. Auto-Apply 5d ago
Call Center Manager
Mid Atlantic Retina 3.9
Remote job
Job Description
Wow! You just found your dream job! Join Team MAR for great pay, company funded profit sharing PLUS 401k, vacation time, semi-annual bonuses and an awesome team of physicians and staff to work with!
The Call Center Manager is responsible for the overall staffing, workflow and work assignment within the Call Center.
Essential Functions
Handling inbound calls from internal inbound and external outbound customers.
Take patient inquires and forward to appropriate office for a call back.
Obtaining patient information and entering data into scheduling system
Using patient reactivation system to call and schedule former patients.
Evaluate patient problem to determine whether a call back or scheduling would be appropriate.
Know list of general insurances that MAR participate with, identify where to look, who to contact re: infrequently used insurances
Give out correct insurance provider numbers by state and look up referrals in Navinet system and document appointment.
Respond to patient complaints appropriately, or refer to supervisor as needed.
Other duties as assigned.
Supervisory Responsibility
This position supervises Patient Care Liaisons and a Medical Secretary. Acts as an indirect supervisor for billing staff (supervisor on site).
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Work From Home
Occasionally if work from home standards are met.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, bend and reach open filing cabinets and bend or stand on a stool as necessary.
While performing the duties of this job, the employee is regularly required to talk, communicate verbally in front of groups, one to one and over the telephone and in email.
Listening to verbal communication using a headset and processing the information while entering the data into a computer system, processing auditory information and responding verbally back in an appropriate manner.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Using hands to operate equipment such as a computer mouse, show manual or finger dexterity, handle things with precision or speed, use muscular coordination and physical stamina.
Following through on plans or instructions.
Using words to communicate ideas, reading with comprehension and estimate distance and time for things such as travel or wait times.
Travel
Travel is minimal but required on occasion for this position.
Required Education and Experience
High school degree or equivalent
1 year leadership experience
2 years in bound call center experience
Job Posted by ApplicantPro
$32k-38k yearly est. 8d ago
Specialty Support Manager
The Aspen Group 4.0
Remote job
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Specialty Support Manager.
Specialty Support Manager will provide all in person or remote support to new Oral Surgeons & Endodontist joining our organization. Help train and prepare the Field Teams for their new Specialists. Provide ongoing support to Specialists and Field Teams alike regarding building successful Specialty schedules.
Essential Responsibilities:
- Prepare teams prior to Specialist start date.
- Coordinate Specialty Onboarding with key departments and team members:
Specialist, PSC & Field.
Deliver and receipt of equipment, instruments, meds, and supplies in Workday.
- Acclimate Specialist to offices and our business
Travel with them their first week.
- Transitioning them to their designated Specialist Field Manager.
- Work with Specialist's Dental Assistants on ordering in Workday, moving equipment and acclimate them to their traveling role.
- While in the markets train Directors, RM and OM on scheduling and support of their Specialist.
- Work with the Doctors on Specialty utilization and value Specialty brings.
- Coach Directors, Regional Managers, OM, and Doctors:
Commit and build Specialty schedules
Review and maintaining schedules
Overall provider efficiency
Requirements/Qualifications:
• Education Level: Associate degree or equivalent is required.
• Job Related/Industry Experience: 1-3 years
• General business knowledge: Understanding of field operations.
• Strong communication skills: Verbal and written.
• Strong Clinical background is a Must. Oral Surgery and Endodontic procedures is preferred.
• Previous Dental/Specialty assistant experience is required.
• Time in territory with TAM team, Specialty Credentialing, Purchasing, Insurance Operation, Implant Support and Onboarding Manager to understand the Specialty onboarding process and flow.
• Ability to use Microsoft Office applications (Word, Excel, PowerPoint, etc.) and company operational systems.
• Ability to run Excel macros and basic formula/function skills.
• Physical Requirements: Driving, flying, Sitting, standing, talking, lifting light equipment, and updating information in the computer system.
• Ability to conduct up to 90% of domestic travel.
Base Pay Range: $65,000-70,000 annually with a quarterly incentive bonus (Actual pay may vary based on experience, performance, and qualifications.)
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.
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