Team Manager Jobs in Kirkland, NY

The Manager, Insurance Claims reports to the Director, Claims Counsel in RBI's Legal Department in Miami, FL and supervises a Claims Team in the Carrols headquarters located in Syracuse, NY, with responsibilities that includes all claims related functions. The successful candidate possesses practical experience and knowledge in the primary areas of General Liability, Workers Compensation and Property Damage insurance claims processing, management, and handling, technical expertise in insurance, strong analytical, organizational, managerial, and communication skills and is customer- and team-oriented. Responsibilities and Duties: Supports Claims Counsel and works closely with Claims Team, Insurance Adjusters, Third Party Administrators, external legal counsel, company team members, guests, and others, to oversee and manage claim processing, handling, and administration. Manage, organize workflow to achieve efficient coordination, investigation, evaluation and resolution of insurance claims which include Workers Compensation, General Liability and Property Damage claims. Investigate, review, and evaluate new insurance claims to determine compensation and help establish reserves, attend claims reviews and settle claims. Set up suit files when a summons and complaint is received. Being sure all proper parties involved are notified for proper handling. Gather information to assist in the defense of claims, including interaction as a liaison between insurance company claims representatives, defense counsel, and restaurant personnel. Reports on claims trends and assists with sourcing materials from internal partners for claim discovery requests. Tracks and reports on spend against budget, conducting analysis as required to evaluate performance. Ensure Ohio Workers Compensation Self Insurance protocols are followed. Coordinate record keeping. Other duties as assigned. Knowledge, Skills and Abilities: Bachelor's degree or equivalent work experience Experience in Management/Supervisory capacity required Experience in an insurance related position involving property, general liability, and workers compensation coverage is required is required Experience in QSR and/or restaurant industry desired Excellent organizational and time management skills Strong analytical and communication skills Proficiencies in Microsoft Office programs (Outlook, Word, Excel and PowerPoint) Experience with process improvement is a plus Must be flexible, organized and customer-focused to foster strong working relationships with internal and external partners Understanding of contracts (be able to find and translate the insurance and indemnification sections) is a plus The salary range for this position is $85,000-115,000 per year depending on experience. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market date Hiring Manager: Steve Beiley, RBI Claims Counsel

Plant Operations Manager (120-150K+) Are you an experienced leader within a 24/7 manufacturing environment, ready to optimize operations and inspire your team? This is your chance to make a significant impact! Overview: Established International Manufacturer with an excellent safety-oriented culture. Excellent Benefits (Medical, Dental, 401K match, Vacation, Lucrative Bonus Plan, and More). Join a plant investing over $10M to expand capabilities. Key Responsibilities: Team Leadership: Direct and support 5 Supervisors and 1 Operations Coordinator, ensuring smooth 24/7 operations. Operational Oversight: Oversee production processes to meet safety, quality, and regulatory standards. Continuous Improvement: Lead initiatives to enhance efficiency, reduce downtime, and drive cost savings. Troubleshooting & Crisis Management: Quickly address equipment issues and operational disruptions, especially during off-hours. Resource Management: Monitor budgets, track raw materials, and optimize energy usage to align with financial goals. Employee Development: Coach and mentor your team, fostering a culture of empowerment and accountability. Cross-Functional Collaboration: Work with departments like Maintenance and Shipping to ensure streamlined operations. Safety & Compliance: Ensure all safety protocols and environmental regulations are followed, and lead job safety analysis activities. Reporting & Documentation: Prepare reports on production metrics, inventory, and compliance. Education and Experience: 10+ years in manufacturing environments. 5+ years in leadership roles. Strong communication, problem-solving, and team-building skills. Experience in Lean Manufacturing or Continuous Improvement is a plus. For immediate and confidential consideration, submit your resume to ************************* CPS Recruitment is an EOE

**Welcome to BART's online application process!** ***Current BART Employees: For promotional and/or SEIU bid career opportunities (BART employees only),*** **How to apply:** You can apply online by clicking on the job title you are interested in and clicking on the "Apply" link! After viewing the Job Description, click the 'Apply' tab. If this is the first time you are applying using our online job application, you will need to create an account and select a Username and Password. After your account has been established, you can upload it from a saved document on your computer, or manually enter your personal information. This application will be saved and used to apply for future job openings. Please make a note of your Username, password, and email address so you can log into your account later for updates or to apply for additional jobs. All communications related to the recruitment process will be sent via email. To ensure that you receive all appropriate notifications, please check that the email listed on your application is correct before submitting. It is recommended that you add ‘*******************' as an accepted address to any email blocking or spam filtering program you may use, otherwise, the email notifications may go into your spam or junk folder. **Job notifications:** If you would like to receive email notifications for future job announcements, please click on the ‘Email Job Alerts' link in the dropdown menu at the top left-hand corner of the page. Once you subscribe, you will receive an email notification each time a job opening occurs within a job category you selected. For questions about a job posting, or if you need an accommodation to apply for any jobs at BART, please call Human Resources at ************** or email *******************. **Reasonable Accommodation Notice:** Federal and State laws require employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. You may call ************ or email ******************* for assistance. **Equal Employment Opportunity**: BART is an equal-opportunity employer. Objectives are directed toward assuring equal opportunity in selection/promotion, pay, and job assignments. Recruitment and selection procedures have been established to ensure non-discrimination based on political or religious opinions or affiliations, age, sex, race, color, national origin, marital status, disability, sexual orientation, or other non-merit factors. In addition, BART complies with the provisions of the Americans with Disabilities Act in hiring and retaining employees. For more information contact the Human Resources Department at ************ or *******************. Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. **Introduction; Scope of this Policy.** The purpose of this Privacy Policy (the “Policy”) is to describe how we collect, use, store, protect, and disclose personal data online and offline either via our websites or related applications. This Policy applies to personal data we collect or use, and applications owned or controlled by Govermentjobs.com, Inc. (DBA “NEOGOV”), including our related brands NEOGOV.com, NEOED.com, PowerDMS.com, Governmentjobs.com, Schooljobs.com, and our mobile app(s) (collectively referred to as the “Services”), or affiliated companies (collectively referred to herein as “Governmentjobs”, "Schooljobs", “NEOGOV”, “NEOED”, “PowerDMS”, “we”, “us”, or “our”). By using any part of the Services you agree that you have read this Policy, your personal data will be processed as described herein, and you agree to be bound by this Policy. This Policy is incorporated into our . Definitions not explicitly defined herein shall retain the meaning as prescribed in the . Any dispute related to privacy is subject to the and this Policy, including limitations on liability. This Policy does not apply to (1) personal data controlled by our Customers (employers that utilize our Services, described further below), which is governed by our separate agreements and related data processing agreements with such Customers; (2) personal data collected by unaffiliated sites that link to or are accessible from our Services; (3) personal data our partners may collect directly from you and control; (4) personal data collected and processed by us about our employees or job applicants responding to our job offers; and, (5) non-personal data derived from personal data, including any data that is aggregated, de-identified, or anonymized, statistical data, insights, or other predictive data that is sufficiently different from your personal data that it cannot be reversed engineered through reasonable means, or otherwise identified from analysis or further processing of the derived data (collectively referred to as the “De-Identified Platform Data”). We use De-Identified Platform Data to provide Customers with useful and relevant insights, build features and data services, and improve our Services. Because De-Identified Platform Data does not identify you personally, we can use and disclose it in our discretion. We are the controller for the personal data discussed in this Policy, except as noted in the “Where We Are a Service Provider” section below. **Where We Are a Service Provider** Our Customers are organizations such as federal, state, local, tribal, or other municipal government agencies (including administrative agencies, departments, and offices thereof), private businesses, and educational institutions (including without limitation K-12 schools, colleges, universities, and vocational schools), who use our Services to evaluate job applicants and/or manage their relationship with their personnel. When we provide our Services to our Customers, the Customer generally controls and manages the personal data (which may include sensitive personal data such as biometric information for timeclock tracking, your precise geolocation information, health information, and demographic information like race and ethnicity related to the employment relationship), and we process personal data as a "data processor" or "service provider" (as these terms are defined in applicable data protection laws). Our legal obligations as a processor and service provider are set out in our Customer contracts and policies. Our Customers, and not us, decide what types of personal data to collect to manage their relationships with you. For instance, if you apply to a job or your employer utilizes our Services to manage their relationship with you, the personal data collected about you is generally controlled by the employer (our Customer). This Policy does not describe the processing of your personal data by our Customers, and we encourage you to visit the Customer's privacy policy for information about their privacy practices. For example, if you applied to a job at a local state agency, you should contact that agency with any questions you may have relating to the personal data processing by that state agency within our Services. Where we serve as a data processor or service provider, our Customer contracts and policies require us to either instruct you to contact our Customer, or redirect your inquiry to our Customer. **Profile and employment data** including your name, professional or personal postal address, professional or personal e-mail or telephone number, employer name and general location, job title or area of expertise, work experience and performance data, search history, job interest cards, education history, skills, certificates, and licenses. * Per

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. Click here for benefit details related to this position. Minimum Salary: $16.25 Maximum Salary: $20.50 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred * Experience directing other individuals in the performance of their job duties preferred We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

- Operations Outsourcing team (vendor manager/recruiter) Operations Outsourcing team (vendor manager/recruiter) Where: Remote Hybrid (Syracuse, New York, USA) Hybrid (La Plata, Buenos Aires, Argentina) ProZ.com , the world's largest community of language professionals, seeks a Languages Recruiter and Vendor Manager... **Description** **Operations Outsourcing team (vendor manager/recruiter)** **Where:** * Remote * Hybrid (Syracuse, New York, USA) * Hybrid (La Plata, Buenos Aires, Argentina) , the world's largest community of language professionals, seeks a Languages Recruiter and Vendor Manager to further enrich our linguist community and unearth top talent for exciting opportunities. **Key Responsibilities:** - Talent Recruitment: Engage and inspire linguists to become part of the family. - Expert Sourcing: Seek out and identify top-tier language professionals for rewarding assignments. - Onboarding Excellence: Prepare linguists to excel in their roles and meet qualification standards. - Relationship Building: Cultivate robust connections with clients and partners. - Member Engagement: Foster active participation within our vibrant linguistic community. **Qualifications:** * An enthusiasm for languages and a deep appreciation for the professionals who work within translation, interpreting, subtitling, voice over, transcription, transcription and more. * Exceptional communication skills and a talent for building strong relationships. * Previous experience in recruitment or vendor management within a language-related company is a significant advantage. * Demonstrated ability to thrive both independently and as a team player.

Job Description Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are expanding our sales and field engineering teams globally, including our sales development representative (SDR) teams. Our SDRs are typically outstanding graduates from STEM fields who would like to join the software industry and are starting their sales career at Canonical. We are hiring SDR Team Managers to run new inbound and outbound teams. Our goal is not only to manage inbound leads for a global tech company, but also to develop outstanding sales professionals with high integrity, high empathy and a rigorous work ethic. Our sales development organisation is therefor also sales academy, and as such, we are looking for SDR Team Managers who take a strong interest in the development of skills and the establishment of culture. You will enjoy this role if you are organised, persistent, analytical, hard-working, and care to ensure that smart and ambitious people learn and develop the skills they need to represent you and the company in outstandingly well over the course of their career - both while they are on your team, and as they move onward to more senior sales and alliances positions. You should be determined to grow your own skills as well as those of your team, and enjoy learning about new technologies. Canonical is fortunate to represent the vast wave of open source innovation, which means it has a large and rapidly growing range of solutions it can deliver to customers, and ample opportunity for all of us to learn about new kinds of tech, or specialise in fields we enjoy the most. You should also be open to innovation, and experiment with new outbound approaches to adapt to changes in the market. In this role your primary objective is to manage and mentor a successful team of 2-10 SDRs / BDRs, and maintain a multi-million dollar pipeline. We value: Excellent academic results at school and university Bachelor's or equivalent degree in Business or STEM Knowledge and passion for business development, sales and technology Track record of bringing exceptional outbound sales development results Commitment to continuous learning and improvement - curious, flexible, scientific Creative problem solving and cross team collaboration Leadership experience of one form or another Able to use data to drive team activities and continuous improvement Over the last few years, this team has trained dozens of talented tech sales professionals who now work at Canonical and across the industry. Meet some of the SDRs who have graduated from our tech sales academy. What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote

Starting Salary: $100,093/year As a Team Member Relations Manager with Turning Stone Enterprises, you will lead and support a team in delivering exceptional internal services aligned with organizational culture and business goals. Your role encompasses leadership, team member relations, talent development, and operational efficiency. You'll partner closely with department leaders, acting as a trusted advisor and coach to foster a positive work environment and drive organizational success. This is an on-site position based in Verona, NY. What we value: * Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service. * We offer support for a successful journey, including hands-on training and opportunities to advance your career. Why choose Turning Stone Enterprises? * Paid time off * Variety of schedules * Tuition assistance * Career-building professional development * Discounts from dining to fuel to concerts * Team Member appreciation events * Quality healthcare and dental benefits * A robust 401k retirement plan * Dealer School * Finance Scholarship Program What you will do as a Team Member Relations Manager * Lead and mentor the Team Member Relations staff, ensuring high-quality service delivery to all departments. * Ensure compliance with company policies and alignment with cultural and business objectives. * Oversee disciplinary actions and terminations, ensuring consistency and mitigating risks. * Manage and conduct initial reviews of team member complaints, particularly harassment claims, and provide thorough follow-up. * Assist in delivering orientation programs as requested. * Actively coach and support operational leaders, fostering their growth and effectiveness. * Deliver training sessions on company policies, performance management, and corporate culture as needed. * Review and approve all terminations within your areas of responsibility, escalating relevant issues to senior leadership. * Ensure consistency in performance documentation and corrective actions. * Monitor and manage workload and staff performance to optimize efficiency. * Provide regular updates and accountability mechanisms to ensure alignment with organizational goals. * Lead monthly communication sessions with department leaders, fostering collaboration and consistency across departments. * Distribute communication materials to enhance internal networking and information sharing. * Analyze team member relations trends, exit interview data, and turnover rates to identify and address areas of concern. * Use data insights to inform decision-making and company strategies. * Support recruitment efforts by facilitating effective interview processes as needed. Partner with recruiting staff to ensure best practices in candidate selection. * Work closely with department heads to align procedures, standards, and staffing with business objectives. * Provide guidance on organizational design, compensation, and reporting structures. * Maintain a visible and accessible presence, scheduling early morning, evening, or weekend meetings to meet departmental needs. * Participate in various committees and focus groups to promote a positive work environment as needed. To be successful as a Team Member Relations Manager, you'll need: * Bachelor's Degree in Human Resources or a related field. * Minimum of five years of comprehensive Human Resource experience, covering recruitment, training, compensation, team member relations, and benefits. * Proven leadership skills with the ability to mentor and guide teams and department leaders. * Strong interpersonal skills and sound judgment in handling sensitive situations. * Excellent oral and written communication skills with the ability to network and build relationships across the organization. * Strict adherence to confidentiality and ethical standards. * Proficiency in MS Office and related software. * Ability to accommodate early morning, evening, or weekend meetings as needed. * Willingness to travel to various Turning Stone Enterprises locations. * Strong analytical skills with the ability to evaluate data and make informed decisions. * Excellent organizational skills, with the ability to manage multiple priorities and deadlines effectively. Who We Are: We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures. Why You Will Appreciate Us: We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage. Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness programs to ensure you're at your best. In addition, we understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations. Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success. We eagerly anticipate the opportunity to welcome you to our team. #LI-DNI

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Salary plus commission/bonus Paid time off (vacation and personal/sick days) Commission plus bonus Flexible hours Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred People-oriented Organizational skills Self-motivated Detail oriented Ability to make presentations to potential customers Ability to effectively relate to a customer Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process. This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Starting Salary: $100,093/year As a Team Member Relations Manager with Turning Stone Enterprises, you will lead and support a team in delivering exceptional internal services aligned with organizational culture and business goals. Your role encompasses leadership, team member relations, talent development, and operational efficiency. You'll partner closely with department leaders, acting as a trusted advisor and coach to foster a positive work environment and drive organizational success. This is an on-site position based in Verona, NY. What we value: Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service. We offer support for a successful journey, including hands-on training and opportunities to advance your career. Why choose Turning Stone Enterprises? Paid time off Variety of schedules Tuition assistance Career-building professional development Discounts from dining to fuel to concerts Team Member appreciation events Quality healthcare and dental benefits A robust 401k retirement plan Dealer School Finance Scholarship Program What you will do as a Team Member Relations Manager Lead and mentor the Team Member Relations staff, ensuring high-quality service delivery to all departments. Ensure compliance with company policies and alignment with cultural and business objectives. Oversee disciplinary actions and terminations, ensuring consistency and mitigating risks. Manage and conduct initial reviews of team member complaints, particularly harassment claims, and provide thorough follow-up. Assist in delivering orientation programs as requested. Actively coach and support operational leaders, fostering their growth and effectiveness. Deliver training sessions on company policies, performance management, and corporate culture as needed. Review and approve all terminations within your areas of responsibility, escalating relevant issues to senior leadership. Ensure consistency in performance documentation and corrective actions. Monitor and manage workload and staff performance to optimize efficiency. Provide regular updates and accountability mechanisms to ensure alignment with organizational goals. Lead monthly communication sessions with department leaders, fostering collaboration and consistency across departments. Distribute communication materials to enhance internal networking and information sharing. Analyze team member relations trends, exit interview data, and turnover rates to identify and address areas of concern. Use data insights to inform decision-making and company strategies. Support recruitment efforts by facilitating effective interview processes as needed. Partner with recruiting staff to ensure best practices in candidate selection. Work closely with department heads to align procedures, standards, and staffing with business objectives. Provide guidance on organizational design, compensation, and reporting structures. Maintain a visible and accessible presence, scheduling early morning, evening, or weekend meetings to meet departmental needs. Participate in various committees and focus groups to promote a positive work environment as needed. To be successful as a Team Member Relations Manager, you'll need: Bachelor's Degree in Human Resources or a related field. Minimum of five years of comprehensive Human Resource experience, covering recruitment, training, compensation, team member relations, and benefits. Proven leadership skills with the ability to mentor and guide teams and department leaders. Strong interpersonal skills and sound judgment in handling sensitive situations. Excellent oral and written communication skills with the ability to network and build relationships across the organization. Strict adherence to confidentiality and ethical standards. Proficiency in MS Office and related software. Ability to accommodate early morning, evening, or weekend meetings as needed. Willingness to travel to various Turning Stone Enterprises locations. Strong analytical skills with the ability to evaluate data and make informed decisions. Excellent organizational skills, with the ability to manage multiple priorities and deadlines effectively. Who We Are: We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures. Why You Will Appreciate Us: We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage. Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness programs to ensure you're at your best. In addition, we understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations. Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success. We eagerly anticipate the opportunity to welcome you to our team. #LI-DNI

Job DescriptionROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Dan Tivnan - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. QUALIFICATIONS: Dedicated to customer service Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members Proactive in problem-solving BENEFITS: Hourly pay plus commission/bonus Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) Health benefits Valuable career-building experience

Description Evolus, Inc. is a performance beauty company focused on providing physicians and their patients with expanded choices in medical aesthetic treatments and procedures. We are seeking an eager, goal-oriented Aesthetic Experience Manager. This individual will be responsible for the direct sales of the company's products. Calls on existing, as well as, prospective customers across all physician specialties providing product information, clinical data, pricing, promotional information and appropriate company information regarding Evolus. This position will develop new accounts and grow existing accounts within their established geographic territory, while meeting and exceeding established sales quotas. If you are looking for an opportunity to showcase your abilities while growing your knowledge, then look no further! In this role, you will be challenged to drive the success of Evolus in an effort to build a brand like no other. Let's talk about some of the key responsibilities of the role: Meet or exceed established sales quotas and performance metrics. Sell company products in established territory via sales presentations, promotional activities and educational events. Organize territory for efficient and productive coverage of accounts. Act in a professional manner when representing Evolus. Analyze sales data to monitor revenue and make necessary adjustments to ensure growth Complete all assigned paperwork in a timely and accurate manner (including expense reports, sales reports, etc.) Follow up with customers during the on-going sales process to ensure strong customer relationships. Meet with customer accounts on a regular basis to ensure customer satisfaction and drive additional sales. Stay within guidelines of expenses and manage territory budget (including sample budget). Gather and report competitive intel to return to sales management. Keep abreast of all clinical data pertaining to our products as to remain a good resource to the customer. Responsible for assisting customers in setting up and executing promotional activities. Responsible for ensuring personal and company compliance with all Federal, state, local and company policies & procedures. Perform ad-hoc project requests and additional duties when assigned. Skills and Qualifications Required for this Dynamic Team Member: Bachelor's degree strongly desired or 10 years of relevant sales experience in lieu of degree. 5+ years of selling experience in the injectable aesthetics market or comparable experience selling to plastic surgeons or dermatologists strongly desired. Valid driver's license. Excellent analytical, problem solving and organizational skills. Strong interpersonal and teamwork skills. Effective verbal and written communication skills. Technically savvy with the ability and desire to embrace new and necessary applications. A Few Other Items Worth Mentioning: This is a field-based position in Buffalo, NY and the surrounding area. Must live in territory and no relocation assistance provided. This position reports directly to the Regional Sales Manager Compensation & Total Rewards: The expected pay for this position is $110,000 salary + sales incentive compensation plan. We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of medical, dental and vision benefits to help you feel your best and be your best. We also provide those benefits you shouldn't have to worry about, from employer covered life insurance to short-term disability. Take advantage of the 401k match offered by Evolus and let us invest in your future. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and wellbeing resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed with our flexible paid time off program for exempt employees and a paid time off accrual plan for non-exempt employees. Did we mention the holiday soft closure between the Christmas and New Years holidays? We have that, too. Additional perks include regularly catered team meals at our Evolus Headquarters, a fully stocked kitchen (Kombucha & Coffee included), and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily. Evolus takes pride in being a company on the forefront of innovation, while being committed to conducting our business with the highest degrees of integrity, professionalism, and social responsibility. We are also committed to complying with all laws and regulations that apply to our business. Employee welfare is no different. Here at Evolus, we don't just work together, we've built a culture where we actually like each other! Because of this, you'll find yourself immersed in an environment that not only promotes respect, collaboration and team building. And that's just the tip of the iceberg. Join our team and see for yourself! EOE M/F/D/V. For more information, please visit our website at ***************

We have a tremendous opportunity for a Care Manager to be a lead member of the Children's Health Homes program at our Syracuse, NY location. This role would be using principles of assessment, care planning, service and community referrals, and evaluation to coordinate wraparound services using person centered strategies for referred participants. Responsibilities: Respond to all referrals and begin outreach and engagement. Research and successfully find individuals that have been referred for Health Home services. Screen, assess and, as required, perform assigned daily on-call phone triage and walk-in support to assigned participant. Provide supportive counseling and care management service to develop comprehensive care plans. Effectively identify and use available resources using current knowledge and awareness of agency and community services, and assumes an influential role in building recommended service options. Act as an advocate and broker for youth and families in making referrals to agency services and community programs, and support linkage. Facilitate connections of participants and their families with continuing care services. Establish and maintain productive working relationships with community service providers to facilitate effective referrals and service evaluation. Connect all of an individual's care givers so that the needs of an individual are met in a comprehensive manner to support the objective of wellness. Work flexible hours including evenings, as determined by client needs, and effectively evaluates and responds to client needs outside normal service hours. Facilitate, when appropriate, transportation for youth to and from services and other community services to facilitate youth's ability to access services. If needed, may personally provide transportation. This job description is not exhaustive. Employees may be required to perform other duties as assigned. Requirements: Bachelor's degree in the human service field (sociology, psychology, social work, nursing, counseling, human services, etc.) and 2 or more years of experience working with children/families in the human service field. Master's degree in a human service-related field of study and at least 1 year of relevant experience may also be considered. Valid driver's license and meet agency driving standards. Bilingual candidates preferred. $18.36 Minimum Rate per hour, $27.54 Maximum Rate per hour, based on experience. Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating great opportunities for our Agency, our people, and to those whom we serve. We offer a competitive benefits package to include very generous paid time off, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, paid holidays, and Employee Assistance Plan, just to name a few of the amazing benefits at Hillside! You'll be working with great people and great clientele where you can truly make a difference. Apply online, get on board, and grow your career with us. You'll be so glad you did! EOE/AA Disability/Veteran

* Posted 17-Sep-2024 (EST) * 5218 Patrick Road, Verona, NY, USA * 100000-130000 per year * Salary * Full Time * *Medical, Dental, Vision (employer paid), 401K w/matching, Paid Time Off (Sick/Vacation) and Holiday Pay* Email Me This Job Oneida Innovations Group is a tribally owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises, each focused on delivering exceptional customer experiences and service. We are currently seeking an Applications Support Manager to join our team! **Duties & Responsibilities****:** * Oversees the work of a team responsible for designing, building, testing, deploying, maintaining, and supporting applications. * Actively engages with departments to identify opportunities where technology can provide a more efficient and effective business solution. * Evaluates current technology effectiveness and makes recommendations on use of current technology and/or new technology to deliver a solution that improves productivity or enhances end user/guest experience. * Develops benefits analysis and cost comparison for proposed enhancements and upgrades. * Manages all vendor relations to include establishing and maintaining vendor relationships; contract negotiations, service delivery, to include contract compliance, and invoice reconciliation and processing. * Partners with vendor to develop short and long-term product roadmaps to ensure continuous improvement of applications. * Provides effective leadership and oversight to team; provides clear direction and timely feedback to help employees be successful in their role. * Collaborates with the Director of IT Operations to ensure services meet the needs of the IT and organizational strategies. Provides leadership with regular updates on project status and key accomplishments within the Applications function. * Effectively facilitates meetings with employees from various organization levels, to include Sr. Management, leveraging technology for content delivery. * Consistently collaborates with the IT Operations team members to solve complex procedural, operational and technical problems. * Brings resolution to customer support issues, routed through ONE's Help Desk, by managing and resolving escalated tickets in a timely manner and within Service Level Agreements. * Ensures user access audits are completed routinely. * Ensures existing solutions and potential upgrades follow prevailing compliance standards and regulations * Keeps abreast of new technological and/or procedural developments and guides staff as appropriate in the use of new procedures and technologies. **Minimum Qualifications****:** * Bachelors Degree in Computer Science, Engineering, Business Management or related discipline; and/or minimum equivalent experience of ten or more years working in an IT environment. * Minimum of 5 years of application development management experience. * Must have excellent organizational, verbal and writing skills. * Must have the ability to perform well under pressure in a multi task environment. * Must be able to interface with management and perform as a liaison between IT applications staff and the organizations business operations departments, as well as, management teams. * Demonstrates competency in application program code and design walk-through; and effectively provides constructive input for application improvements. Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law. **#LI-DNI** You must select a location. You must select an education status answer. You must select a seeking status answer.

**COMPANY:** **ROLE SUMMARY:** **SALARY:** $100,000 - $118,750 , bonus and long-term incentive eligible The PSM Coordinator is responsible for maintaining compliance of the Process Safety Management (PSM) program and the Risk Management Plan (RMP) in relation to Anhydrous Ammonia. In addition, this position prepares and reports to senior management all issues regarding operational risks and provides recommendations to ensure compliance. The PSM Coordinator will also provide regulatory interpretation, technical support, and recommendations on PSM to management, as well as provide process engineering support in the powerhouse. **JOB RESPONSIBILITIES:** * Organize and provide PSM mandated training to all applicable associates and contractors. * Organize, schedule, and participate in all PSM meetings. These meetings should include a review of all open action items, SOP Training, MOC project updates, review of incident reports and other pertinent information and training. * Manage the operation & maintenance of a large-scale ammonia refrigeration system, boiler/steam generation system and plant utilities network * Provide guidance and direction to 3rd party contractors on all activities as it relates to PSM guidelines. * Process engineering support in powerhouse (steam boilers, high voltage maintenance, refrigeration, air compressors, CO2 system, water, water treatment) * Manage the Management of Change process to include the tracking of change submittals and approvals, start-up approvals, assisting with the development of operating procedures, tracking results of hazard evaluation, training of personnel on changes and updating Process Safety Information. * Participates in compliance audits for PSM to include preparing for the audits, tracking status of recommendations against due dates. * Track and report on Energy and Fluids usage and cost performance and initiate processes to control costs * Utilize standard management tools (VPO) to achieve critical metric targets close gaps in performance (root cause analysis, SIC, MCRS, 5 Why's, PDCA and SCDA cycles, etc.) * Analyze Energy and Fluid critical metric/PI data and coordinate with department owners to identify usage trends and to develop performance improvement initiatives * Champion Energy and Fluids Good Operating Practices (GOPs) * Utilities Process Analysis (UPA) Coordinator * Guide brewery technology staff, peer support teams, contractors and vendors in execution of responsibilities to standards. * Member of Brewery Hazwoper team, training provided. **JOB QUALIFICATIONS:** * BS degree in Engineering preferred, technical degree required. * Minimum 3 or 4 years' experience in Engineering, Utilities preferred. * Well-developed cross-functional problem solving & multi-tasking abilities, leads by example, acts as an owner, results oriented & strong customer focus skills; ability to lead change. * Highly focused on results and providing a structured, systematic approach to delivering solutions * Detail oriented, schedule driven and strong planning skills needed for handling multiple projects, experience in sustainable project execution. * Ability to extract, evaluate and utilize data for process improvement from applicable systems * Mechanically or electrically inclined to understand the utilities process * Belt methodology and/or lean methods experience a plus * Knowledge of the OSHA Safety and Health regulations a plus **WHY ANHEUSER-BUSCH:** Anheuser-Busch has always dreamed big. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. To reimagine what a beer company can be. And what, together with our people and our partners, Anheuser-Busch can do. Our collective impact is significant. Over the last decade alone, we have contributed more than $400 million to charitable organizations that support our communities, provided over 90 million cans of emergency drinking water, and, together with our wholesaler partners, invested more than $1 billion into responsible drinking initiatives. At the heart of these investments is our shared commitment to community - providing opportunity for our people, lifting our neighbors, and making a meaningful difference in the world. This future is our purpose. A future that everyone can celebrate, and everyone can share in. **A future with more cheers**. **BENEFITS:** * Health benefits including Medical, Dental, Vision, Wellness and Tax-Advantaged Savings and Spending Accounts * Life Insurance and Disability Income Protection * Generous Parental Leave and FMLA policies * 401(k) Retirement Savings options with a company matching contribution * Chance to work in a fast-paced environment among a company of owners **WHY ANHEUSER-BUSCH:** Anheuser-Busch is here for the times that matter. The moments where we celebrate, defy challenges, dream of the brighter future we are building today- and all the moments in between. We are a company that brings people together for richer conversations, sweeter celebrations and stronger communities. As the leading global brewer, Anheuser-Busch InBev is committed to finding innovative ways to continually improve. It's this kind of thinking that creates a unique work environment by rewarding talent, celebrating diversity and encouraging forward thinking. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law. Anheuser-Busch is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a qualified individual with a disability, or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the Anheuser-Busch Careers website as a result of your disability. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you need an accommodation or assistance in using the Anheuser-Busch Careers website, please email disabilityaccommodation@anheuser-busch.com . *Disclaimer: Anheuser-Busch does not charge for any part of the hiring process. Additionally, the company will only share information via official channels including the company website and from Anheuser-Busch email accounts. If you have any questions or concerns, please email the Anheuser-Busch recruitment team at *************************************** .* **CONTACT US**

Employment Type: Full-Time, Experienced Department: Litigation Support CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in office management by providing managerial support and successfully interacting with clients or attorneys. CGS brings motivated, highly skilled, and creative people together to solve government's most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: * This is a high-level, high-visibility position which requires the candidate to be onsite 5 days per week. * The individual must be prepared to closely interact with high-level staff to complete assignments with little oversight. * The individual must be confident in their interactions and possess a professional demeanor and work ethic. * The position plays a vital role in the day-to-day operations of the client. Only very experienced candidates very experienced candidates will be considered. This is not a position to grow into. The candidate must have proven, successful, long-term relevant experience to be considered. * Schedule and coordinate Senior Management calls/meetings via Zoom, MS Teams, etc. * Setup and initiate hybrid meetings * Coordinate with IT to resolve equipment technical issues * Make travel arrangements using the E2 application (training provided) * Reconcile travel expenses for Senior Management using the E2 application * Be available to make travel adjustments in the E2 application as needed after travel has commenced * Answer and direct incoming calls to appropriate parties * Coordinate site events with dignitaries as needed * Coordinate scheduling with inside/outside parties * Direct correspondence to appropriate parties * Organize workload, processes, physical objects and spaces as needed * Schedule appointments * Communicate on behalf of Senior Management as needed Qualifications: * At least four years of progressively more responsible supervisory and management experience, including proven capabilities and communication skills to successfully interact with clients or attorneys * Experience interacting with the public via phone or the front desk * Experience ordering and maintaining documents * Exceptional phone etiquette * Experience operating a multiline phone system * Experience reviewing written text for typographical consistency, grammar and spelling. * Experience or skill managing day-to-day operations of a high-level office * Experience in office organization or non-specialized business operations * Experience with MS Office Suite - PowerPoint, Word, Excel and Outlook * Experience supervising and directing other office support staff as needed * Ability to learn new applications * Must be a self-starter, quick learner, resourceful and take initiative * Exceptional oral and written communication skills are required * Undergraduate degree required. Ideally, you will also have: * Law degree, advanced technical certification, or other pertinent graduate degree preferred Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. * Health, Dental, and Vision * Life Insurance * 401k * Flexible Spending Account (Health, Dependent Care, and Commuter) * Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Email: ******************* $89,301.33 - $114,816 a year

The role of the Call Center Operations Supervisor is to manage the daily Call Center and staff in the Utica, NY Tidal Basin Call Center. This includes, but not limited to, Call Center Agents, Team Leads, and Call Center support staff as the Tidal Basin Customer Relations Call Center expands. This position will ensure all facets of the Call Center are meeting program objectives, customer expectations, and operating efficiently. The Call Center Operations Supervisor will work closely with the Tidal Basin's Customer Relations Manager and BUL (Business Unit Lead) to establish and implement standardized Call Center best practices that position TBCR to expand as new programs are awarded. This position is required to work in the Utica, NY Call Center location to maintain a positive on-site management presence for all Call Center staff. Job Requirements and Responsibilities: Responsible for creating, developing, and maintaining a positive customer service-centric culture that fosters motivation, positivity, and respect. Responsible for front line management of the day-to-day operations of the TBCR Call Center. Responsible for creating and maintaining Call Center staffing schedules for each active program. Makes recommendations to the TBCR BUL to staff up or down to meet program objectives. Participates in the hiring process of Call Center staff. Responsible for creating and maintaining a standardized approach to training and education of Call Center staff. Coaches and mentors Call Center staff on customer service best practices and Tidal Basin standards and procedures. Maintains a healthy working relationship with Human Resources department to handle all Call Center staff needs. Facilitates Tidal Basin's quality listening program in compliance with quality assurance program standards. Responsible for creating, maintaining, and managing the updates and delivery of Call Center key performance indicators. Evaluates individual performance reviews and overall team effectiveness with TBCR Manager and BUL. Creates, maintains, and communicates forecast vs. actual reporting that informs senior leaders as to the performance of the Call Center's programs and financial objectives. Develops a deep understanding of all Tidal Basin Call Center programs and contracts. Maintains relationships with IT vendors and internal IT departments to maintain efficient Call Center operations. Supports IT projects related to Call Center technology in the capacity of user acceptance testing. Responsible for understanding all Call Center technology, software applications, phone/computer systems used by Call Center agents and supporting staff. Create Call Center scripts that drive consistency across all agents servicing the same program. Partner with vendors to create required reporting to meet Tidal Basin's program obligations. Ensure that all Call Center agents are kept informed of new working practices, program policies, and technology/information security changes. Assist the manager and BUL, when necessary, to provide content or data for the RFP process. Perform other duties as assigned Skills and Competencies: Excellent organizational skills and attention to detail. Ability to work independently with little supervision. Strong interpersonal, analytical, and problem-solving skills. Ability to clearly communicate operation and/or staffing concerns to management with clear solution-driven recommendations. In-depth understanding in Call Center operations including technologies and data management. Demonstrated Project Management experience. Ability to manage program budgets, create meaningful projections, and presents them to strategic decision makers. Strong verbal and written communication skills. Excellent time management skills with a proven ability to meet deadlines. Required Education and Experience: 3+ years in experience working in a Call Center Management role. Prior experience translating program policies into clear Call Center scripts. Experience building and analyzing Call Center reports and data. Experience liaising between Call Center operations staff and clients to meet goals and objectives. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

The Turn Team Supervisor is responsible for providing oversite of cleaning, care, stocking and upkeep of assigned areas. Responsibilities include plan and staff assignments, cleaning devices, ensure training standards are being met. observe work in progress of subordinate employees & investigate and resolve complaints of unsatisfactory performance. Assist in solving work-related problems, inform staff of policy and directives, and ensure the efficient and effective use of time and materials. Must have excellent communication and interpersonal skills and the ability to multitask, organize and delegate tasks based on priority. Will be required to train/retrain employees, and maintain documentation of such on a consistent basis. Minimum Qualifications: Associates degree and two years relevant supervisory experience or an equivalent combination of education and experience required. The ability to manage multiple priorities and excellent communication and organizational skills necessary. Preferred Qualifications: Working in a health care facility, knowledge of medical terminology and OR experience. Work Days: Days/evenings/on call Message to Applicants: This position is located at the Community Campus. The position was originally posted on 8/11/2023 and refreshed on 9/24/2024. Recruitment Office: Human Resources Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at ************** or via email at ****************.

Background check required Shift Supervisor, FT Reporting Relationship(s): reports to the Center Functions Manager Hours: Full Time Once training is complete, the option of a hybrid work schedule can be discussed. FLSA Classification: Non-exempt - Salary Range Salary Range - $25.50 - $ 26.00 General Summary The Crisis Call Center Supervisor provides real-time direction and shift support to staff and volunteers responding to crisis, information and referral, and community support lines. Crisis Call Center Supervisor will be responsible for smooth operations during their assigned shift. This position also requires the ability to act as a Crisis Specialist in the call center as needed. Under the supervision of the Center Functions Manager, the Shift Supervisor helps staff manage call volume, call response, active intervention, and self-care during shifts and provide feedback and ongoing communication to supervisory staff regarding shift activity. Duties and Responsibilities Shift management Manage call volume and queue length to ensure calls are being answered appropriately and in a timely manner Respond to overflow calls on all incoming lines with compassion in accordance with the organization's training and scope. Monitor and place outgoing and follow-up calls as scheduled. Coordinates rescue calls as needed for callers requiring emergency assistance Document and review calls in an accurate and timely manner in both web-based helpline and HMIS software Assist in scheduling and filling shifts, as needed Provide feedback and ongoing communication to supervisory staff regarding shift activity Troubleshoot issues that arise during shift, document any concerns, and escalate when additional support is required Act as Crisis Specialist when required Staff support Complete shift check ins, shift check outs, and call debriefing with staff; document all notes Provide real-time direction to ensure staff follow protocols and apply best practices Provide guidance to staff around eligibility for emergency shelter placements in accordance with shelter policies and protocols Assist phone staff with high risk/acuity calls through live listening and guidance in chat Support Crisis Services Educator with staff and volunteer training and complete training documentation Perform additional responsibilities as they develop and are assigned Education Requirements B.A. in Mental Health/Human Services field, or related field of study, required; Master's preferred. Comparable training and experience will be considered in lieu of Bachelors. Must also have a demonstrated ability to effectively manage crises Previous Experience Requirement Crisis counseling/mental health experience; experience linking people with needed community resources; experience supervising, mentoring and training others Knowledge and Skills Needed to Perform Effectively in this Position A successful Shift Supervisor knows the importance of empathy, advocacy, cultural competency, and connection, is a compassionate listener with crisis management and critical thinking skills and has a desire to help those in need. Additionally: Strong empathy, active listening, communication, teamwork, approachability, and interpersonal skills Strong clinical skills, especially in crisis de-escalation and suicide safety assessment and planning Strong documentation skills Ability to adapt quickly to varied protocol/requirements of each incoming/outgoing line Function autonomously and demonstrate effective time management Demonstrate integrity and exercise good judgment and decision-making skills, particularly in a crisis situation Strong functional and technical skills in a web-based computer environment, including database navigation and multi-line phone system Effectively multi-task and use an internal messaging system during calls and throughout shift Additional Requirements Successful completion of AIRS Certified Resource Specialist and AAS Certified Crisis Worker exams within 12 months of hire A sense of responsibility and commitment to Contact Community Services and its mission High energy, patience, and controlling one's emotions, as well as the ability to think analytically in a high-stress environment Strong attendance and punctuality- able to consistently show up on time and work full scheduled shifts and ability to provide advanced notice for time off requests Understanding of personal wellness Work schedules are determined based upon call volume trends. This position requires working some holidays and working weekends (most staff work Saturday or Sunday, and some work both days of the weekend). This position is designated as essential staff. Essential employees perform work involving the safety of human life or the protection of property. Due to this designation, you will be required to report to work for your regular shift in the event the business office is closed due to an emergency. This is a condition of your employment. Physical Dimensions (Job-related physical abilities an individual needs to possess in order to perform the job in a satisfactory manner) Sitting at a computer for long periods of time; entering data; listening & speaking clearly on the telephone. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function in the company. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Contact Community Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

APPLEGREEN SUMMER HIRING EVENT TUESDAY APRIL 23 RD 10:00 AM 5:00 PM Team Members - $16.50 $17.50 per hour Shift Supervisors $19.00 per hour Assistant General Managers - $23.00 per hour Openings at! Oneida Travel Plaza - 5365 NY State Thruway #238, Westmoreland, NY 13490 Schuyler Travel Plaza - 265 Carder Lane Road, Frankfort, NY 13340 Indian Castle/Iroquois Travel Plaza - 2576 State Road 5S, Little Falls, NY 13365 Now Hiring Team Members, Supervisors & Assistant General Managers Chick fil A, Burger King, Panera, Starbucks, Popeye's, Dunkin & Retail C-Store We offer attractive benefits including: Overnight Shift Differential - $1.50 Flexible Schedule Medical/Dental/Vision Insurance Paid Time Off 401(k) with Company Match Earned Wage Access Pay on Demand Education Assistance Employee Referral Bonus Meal Discount Pet Insurance