Team manager jobs in Knoxville, TN

Job Title: Office Manager (with HR Oversight) Job Type: Full-Time Department: Finance & Human Resources Reports To: COO / CEO Our talent recruitment agency has partnered with an IT Services and Consulting company in Knoxville who is seeking a detail-oriented and experienced Office Manager with a strong background in financial management and hands-on human resources experience. This hybrid role combines traditional controller responsibilities with oversight and execution of core HR functions. The ideal candidate is highly organized, analytical, and comfortable working in a dynamic, growth-oriented environment. Key Responsibilities: Finance & Accounting Oversee all accounting operations including Billing, A/R, A/P, GL, Cost Accounting, and Revenue Recognition Ensure timely and accurate preparation of monthly, quarterly, and annual financial reports Lead the budgeting and forecasting process in collaboration with department heads Ensure compliance with GAAP and applicable regulatory requirements Manage audit and tax processes with external partners Optimize cash flow, manage banking relationships, and support financial strategy initiatives Maintain and enhance internal controls and financial systems Human Resources Oversee payroll, benefits administration, and compliance with employment laws Support recruitment efforts by working with hiring managers and external recruiters Maintain and update HR policies, procedures, and employee handbook Manage employee onboarding/offboarding, performance reviews, and employee relations Lead initiatives related to employee engagement, training, and retention Ensure the company adheres to labor laws, including tracking PTO, leave policies, and workers' comp Qualifications: Bachelor's degree in accounting, Finance, or a related field 5+ years of progressive experience in accounting/finance, with at least 2 years in a senior finance or controller role Experience managing or overseeing HR functions in a small-to-mid-sized organization Strong knowledge of financial regulations, HR best practices, and compliance standards Proficient in accounting software (e.g., QuickBooks, ConnecWise) Excellent communication and interpersonal skills Ability to multitask and manage cross-functional responsibilities Preferred Skills: Familiarity with payroll systems (e.g., Paychex, WagePoint) Experience in a software and service industry. Comfortable in fast-paced, growing company environments Strategic thinker with a hands-on approach Compensation & Benefits: Competitive salary based on experience Performance-based bonuses Health, dental, and vision insurance 401(k) with company match Generous PTO and holiday policy Professional development support

Primary Function The Tribal Option Specialty Team Care Manager will be responsible for providing proactive intervention and care coordination to members who are eligible for Tribal Option to ensure that these individuals receive the appropriate assessment and services. The Tribal Option Specialty Team Care Manager will be assigned to one of the three Tribal Option Specialty Teams. The three Tribal Option Specialty teams are I/DD/TBI/LTSS, Adults and Children with Special Health Care Needs, and Children and Families served by the child welfare system. The Care Manager will work with members and the care team to alleviate inappropriate levels of care or care gaps through assessment, multidisciplinary team care planning, and coordination of services needed by the member across the Mental Health (MH), Substance Use (SU), intellectual/developmental disability (I/DD), traumatic brain injury (TBI), Children and Families served by the child welfare system, and unmet health-related resource needs networks. The Care Manager will seek to improve members near and long-term physical and behavioral health outcomes. The Care Manager will be primarily responsible for assisting the member develop their care plan/ISP based on the needs and desires of the member/legally responsible person, team and their support system. Plans will be person centered in nature and reflect all the areas of support needed by the member. The Care Manager will ensure all level of care assessments are completed and is responsible for coordinating the member's whole person care (Physical, Behavioral, pharmacy, BH, LTSS, IDD, TBI, and Unmet Social or Health-Related Resource Needs, including but not limited to vocational, education, social supports, personal safety, housing and food insecurity). The Care Manager will coordinate care and facilitate seamless transitions for members who experience changes in treatment settings, child welfare placements, transitions to adulthood, and/or loss of Medicaid eligibility. The Care Manager will improve coordination with county DSS agencies, EBCI Family Safety program and more broadly, with Community Collaboratives - a comprehensive network of community-based services and supports leveraging a system of care approach to meet the needs of families who are involved with multiple child service agencies. The Care Manager will support and may provide transition planning assistance to state, and community hospitals and residential facilities and track individuals discharged from facility settings to ensure they follow up with aftercare services and receive needed assistance to prevent further hospitalization. The overall goal of the Care Management model is improved health outcomes for eligible individuals. The design of the model has been shaped by the following guiding principles: Broad access to care management . Care Management is available to all eligible individuals continuously, with limited exceptions. Dedicated care manager taking an integrated, whole-person approach. To the maximum extent possible, each enrolled individual will receive integrated, whole-person care management from a dedicated care manager with expertise and training in addressing behavioral health, I/DD, LTSS and/or TBI needs in addition to physical health needs and unmet health-related resource needs. Person and family-centered planning. Care planning for individuals will be person-centered and will consider their unique needs. Parents, other family members, and caregivers can also serve as part of the individual's care team, with the individual's consent. Tribal Option Care Management aligns with the North Carolina System of Care framework. Job Description Utilizes best practice models to identify, incorporate or develop best practices for panel management. Collaborates with other teams to share and establish best practice for health promotion and disease prevention strategies. Manages assigned panel by addressing and resolving acute care needs and chronic care needs through a team-based approach. Utilizes the electronic health record to assist with tracking and monitoring the appropriate follow-up of members targeting specific health indicators. Utilizes the care management platform for documentation of care management functions such as a care needs screening, comprehensive assessment, and care planning. Utilizes different available platforms/dashboards for population health and related interventions and innovations for management of care needs or gaps in care Utilizes NC Health connects for information gathering and data collections for management of care needs or gaps in care Coordinates and follows up on referrals to outside specialty providers, recent ED visits, and ICC visits. Coordinates and follows up on recent admissions and discharges. Provides member education, advice and information on health assessment, disease processes, medications, treatment plans and available community resources. Assesses member needs using established clinical guidelines, protocols, and pathways. Collects data from relevant sources (member, family, or caregiver) regarding the biological, psychological, social and cultural factors that might influence and impact the health status of the individual and utilizes this data in member center care plan development. Interprets data and recognizes existing relationships between data collected and the member's health status and treatment regimen and determines the member's need for immediate interventions. Initiates individualized care plan based on assessment of the member for specific illnesses, injuries, and diseases Social Determinants of Health (SDoH) and human behavior while adhering to appropriate standards of care. Develops individualized plan of care with input from the member, the member's family, pod members, and anyone else the member requests to be included for those members considered “high risk.” Develops expected member outcomes that are observable and within an adequate period, and are congruent with the member's present and potential physical capabilities and behavioral patterns. Responsible for assisting with establishing a multidisciplinary care team for each member. Coordinates closely with each member's primary care provider (PCP), and, as appropriate, care manager extenders, assigned County Child Welfare worker, EBCI Family Safety Program staff, CIHA Care Team, family members and guardians to manage the member's health care needs. Assumes coordination responsibility for transition planning. The care manager will make best efforts to contact the member during their stay in an inpatient psychiatric unit or hospital, Facility-Based Crisis, general hospital unit, or nursing facility and make best effort to contact the member on the day of discharge. Provides transitional care management during care transitions (including assisting individuals with transitioning from congregate or other intensive treatment settings to a foster care home or other community placement). Obtain a copy of the discharge plan for members being discharged from an inpatient psychiatric unit or hospital, Facility-Based Crisis, or general hospital unit, or nursing facility and review the discharge plan with the member and facility staff. Facilitate clinical handoffs. Responsible for ensuring members receive robust medication reconciliation and management. Assists the member in obtaining needed medications prior to discharge, ensure an appropriate care team member conducts medication reconciliation/management, and support medication adherence Directs the extender's care management functions and ensure that the extender supports allowable activities (e.g., coordinating services/appointments by arranging transportation, etc.). Responsible for implementing the Healthy Opportunities Pilot (HOP) program for its HOP-eligible members Facilitates additional requirements for members obtaining 1915(i) services Duties specifically related to members who are CFSP: May be required to provide 24/7 support during emergencies or behavioral health crises, including working with County Child Welfare workers (or EBCI Family Safety Program staff) to secure immediate treatment services, as needed. Responsible for convening the care team on a regular basis (no less than twice per year, and more often, as appropriate) and sharing the care plan/ISP with the member's care team and other representatives, as appropriate, to support delivery of the member's needed health and health-related services. Required to coordinate closely with each member's assigned County Child Welfare worker to share relevant health and health-related information Collaborate with County Child Welfare workers as needed in the development of the NCDSS-required transitional living plan and 90-day transition plan. Responsibility of the six core Health Home Services for the tailored plan Duties specifically related to I/DD, TBI, and LTSS: Obtain releases/documentation and provide to all stakeholders involved. Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information Ensure that service orders/doctor's orders are obtained, as applicable Verify ongoing service adherence with member and/or guardian Monitor ISP implementation and resolve or escalate issues as needed Monitor members at least quarterly to ensure that any restrictive interventions (including protective devices used for behavioral support) are written into the Care Plan/ISP and the Positive Behavior Support Plan; Monitor for HCBS compliance Notify Tailored Plan/LME/MCO of updates to eligibility and/or need for 1915(i) services. Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance. Escalate complex cases and cases of concern to the Supervisor. Participate and complete all required agency trainings and meetings, as well as all required care management-based trainings from the State, Technical Assistance entity or payor and within required timeframes as assigned. Travel to various community locations, other agencies and other outreach destinations as necessary to meet the members' needs. Maintain all certification(s) or licensure required for the position. Demonstrate awareness and knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to care management. Meet at least minimum standards of monthly contacts and demonstrate ability to effectively engage with members. Participate in agency's twenty-four (24) hour coverage around care management providing for coverage for services, consultation or referral as needed and arrange treatment for emergency medical conditions including behavioral health crises. Specifically, coverage will include the ability to share information such as care plans and psychiatric advance directives and coordinate care to place the member in appropriate setting during urgent and emergent events. May be subject to on-call and callback. May be necessary to work when administrative leave is granted if member care would be compromised. The incumbent will be evaluated annually on his/her ability to identify, assess, analyze, and evaluate data and solve problems through the CIH Performance Appraisal System. Education, Licensure, Certification, and Experience Care Managers serving all members must have the following minimum qualifications: Meet North Carolina's definition of a Qualified Health Professional per 10A-NCAC 27G. 0104 "Qualified professional" means within the mh/dd/sas system of care either: An individual who holds a license, provisional license, or certificate issued by the governing board regulating a human service profession, including a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in mh/dd/sa with the population serv A graduate of a college or university with a Masters degree in a human service field and has one year of full-time, pre- or post-graduate degree accumulated supervised mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, pre- or post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre- or post-bachelor's degree accumulated supervised mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, pre- or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre- or post-bachelor's degree accumulated supervised mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full-time, pre- or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. For care managers serving members with LTSS needs: two years of prior LTSS and/or HCBS coordination, care delivery monitoring and care management experience, in addition to the requirements cited above. (This experience may be concurrent with the two years of experience working directly with individuals with behavioral health conditions, and I/DD or TBI conditions above). AND in addition to the conditions above Specific experience working with Native Americans preferred. Current Basic Life Support (BLS) minimally required. Can be acquired through the facility within 6 months following appointment to position. Applicant must have a valid North Carolina driver's license. Job Knowledge Knowledge and ability to independently plan, manage, and organize work in order to meet priorities, accomplish work within established time frames and work in stressful situations. Knowledge of the occupational functions of multi-disciplinary health care team. Knowledge of the culture and medical health profile of the member population. Knowledge and ability to teach and counsel member/family on health maintenance and disease prevention. Knowledge of available health care programs and community resources. Knowledge of care management including screenings, assessments, development of care plans and knowledge of resources available to members at all levels including tribal, county, regional and state. Knowledge of LOC process, SIS for IDD and FASN assessment for TBI Knowledge of Medicaid basic, enhanced MH/SUD, and waiver benefits plans Knowledge of and skilled in the use of motivational interviewing and techniques Strong interpersonal and written/verbal communication skills Conflict management and resolution skills Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.) Ability to master care management platforms and review data for decision making and person-centered planning High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance. Ability to make prompt, independent decisions based upon relevant facts Good organizational skills to prioritize duties and work with minimal levels of onsite supervision to consistently meet deadlines In addition, have a working knowledge of the special needs of members who fall into the category of being eligible for Tailored Care Management services which includes those members with care needs related to a behavioral health condition (including both mental health and substance use disorders), intellectual/developmental disability (I/DD), or traumatic brain injury (TBI). Expertise in the systems and tools that are fundamental to the transition to adulthood, including independent living skills (e.g., accessing food and transportation), post-high school education, housing and employment options, self-advocacy, health insurance coverage options after Medicaid eligibility ends and building natural supports. Complexity of Duties Complies also with federal, state, accrediting and local regulations. These guidelines are not always specifically applicable to the individual member or situation and independent judgment is required in selecting the most appropriate guideline, and applying the intent of the guideline to the specific situation at hand. Supervision Received The incumbent independently plans, schedules, and provides care in coordination with the medical care plan and Tribal Option Care plan and attempts to solve problems only within established procedures. This is done under the supervision of the Tribal Option Specialty Team Care Manager Supervisor, the Tribal Option Care Manager Supervisor, the Assistant Director of Care Management, and the Director of Care Management. The work is evaluated for technical soundness and adherence to professional standards. Responsibility for Accuracy The incumbent has a positive effect upon the recovery of the member and is responsible for following policies and procedures, which serve as hospital guidelines and prevents errors from occurring. Errors can have a negative member outcome since the incumbent's performance affects the health, recovery, and rehabilitation of members, and the quality of care provided. Evaluations and observations are used to modify and develop clinically appropriate treatment plans. Work can be verified or checked by the immediate supervisor, other health care providers or systems checks, but usually the responsibility for accuracy relies solely on the incumbent. Contacts with Others Contacts are with members, families, hospital personnel, and community agencies. Contacts with members, families, and hospital personnel are to exchange, provide, and obtain information concerning the member's physical and psychosocial health care problems, and needs. The nurse uses teaching and counseling methods to influence and motivate member and family behavior. Contacts with other health care or related disciplines within the hospital are for the purpose of collaboration and consultation. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with members and families. Confidential Data The incumbent has access to highly confidential member medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge. The Act carries both civil and criminal penalties for unlawful disclosure of records. Violations of such confidentiality shall be cause for adverse action. Mental/ Visual/ Physical Work in the various services within the Primary Care department is mostly sedentary, yet requires walking, standing, bending, pushing, and lifting in helping members to and from beds, wheelchairs, and stretchers. These same activities are required in moving equipment and medical supplies. Will be subject to frequent interruptions requiring varied responses, which can cause distractions therefore, the incumbent must possess the ability to differentiate and prioritize many tasks at once. Environment Must be flexible in working hours. This position offers a hybrid work model, with the flexibility to work remotely or from the designated work space. Specific workdays and location will be determined in collaboration with the team, the Tribal Option Care Manager Specialty Lead, and Tribal Option Care Manager Supervisor. The incumbent may occasionally be required to perform care management duties and tasks within the clinical setting. incumbent is required to comply with Employee Health Program guidelines including current immunization status of identified communicable diseases and safety precautions are sometimes necessary, such as use of personal protective equipment as required by hospital policy. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, irritant chemicals and explosive gases. Some travel is required. Infrequent overnight travel may be required for meetings or to attend training. Customer Service Consistently demonstrates superior customer service skills to members/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all members/customers by seeking out opportunities to be of service.

Primary Function The Tribal Option Specialty Team Care Manager will be responsible for providing proactive intervention and care coordination to members who are eligible for Tribal Option to ensure that these individuals receive the appropriate assessment and services. The Tribal Option Specialty Team Care Manager will be assigned to one of the three Tribal Option Specialty Teams. The three Tribal Option Specialty teams are I/DD/TBI/LTSS, Adults and Children with Special Health Care Needs, and Children and Families served by the child welfare system. The Care Manager will work with members and the care team to alleviate inappropriate levels of care or care gaps through assessment, multidisciplinary team care planning, and coordination of services needed by the member across the Mental Health (MH), Substance Use (SU), intellectual/developmental disability (I/DD), traumatic brain injury (TBI), Children and Families served by the child welfare system, and unmet health-related resource needs networks. The Care Manager will seek to improve members near and long-term physical and behavioral health outcomes. The Care Manager will be primarily responsible for assisting the member develop their care plan/ISP based on the needs and desires of the member/legally responsible person, team and their support system. Plans will be person centered in nature and reflect all the areas of support needed by the member. The Care Manager will ensure all level of care assessments are completed and is responsible for coordinating the member's whole person care (Physical, Behavioral, pharmacy, BH, LTSS, IDD, TBI, and Unmet Social or Health-Related Resource Needs, including but not limited to vocational, education, social supports, personal safety, housing and food insecurity). The Care Manager will coordinate care and facilitate seamless transitions for members who experience changes in treatment settings, child welfare placements, transitions to adulthood, and/or loss of Medicaid eligibility. The Care Manager will improve coordination with county DSS agencies, EBCI Family Safety program and more broadly, with Community Collaboratives - a comprehensive network of community-based services and supports leveraging a system of care approach to meet the needs of families who are involved with multiple child service agencies. The Care Manager will support and may provide transition planning assistance to state, and community hospitals and residential facilities and track individuals discharged from facility settings to ensure they follow up with aftercare services and receive needed assistance to prevent further hospitalization. The overall goal of the Care Management model is improved health outcomes for eligible individuals. The design of the model has been shaped by the following guiding principles: Broad access to care management . Care Management is available to all eligible individuals continuously, with limited exceptions. Dedicated care manager taking an integrated, whole-person approach. To the maximum extent possible, each enrolled individual will receive integrated, whole-person care management from a dedicated care manager with expertise and training in addressing behavioral health, I/DD, LTSS and/or TBI needs in addition to physical health needs and unmet health-related resource needs. Person and family-centered planning. Care planning for individuals will be person-centered and will consider their unique needs. Parents, other family members, and caregivers can also serve as part of the individual's care team, with the individual's consent. Tribal Option Care Management aligns with the North Carolina System of Care framework. Job Description Utilizes best practice models to identify, incorporate or develop best practices for panel management. Collaborates with other teams to share and establish best practice for health promotion and disease prevention strategies. Manages assigned panel by addressing and resolving acute care needs and chronic care needs through a team-based approach. Utilizes the electronic health record to assist with tracking and monitoring the appropriate follow-up of members targeting specific health indicators. Utilizes the care management platform for documentation of care management functions such as a care needs screening, comprehensive assessment, and care planning. Utilizes different available platforms/dashboards for population health and related interventions and innovations for management of care needs or gaps in care Utilizes NC Health connects for information gathering and data collections for management of care needs or gaps in care Coordinates and follows up on referrals to outside specialty providers, recent ED visits, and ICC visits. Coordinates and follows up on recent admissions and discharges. Provides member education, advice and information on health assessment, disease processes, medications, treatment plans and available community resources. Assesses member needs using established clinical guidelines, protocols, and pathways. Collects data from relevant sources (member, family, or caregiver) regarding the biological, psychological, social and cultural factors that might influence and impact the health status of the individual and utilizes this data in member center care plan development. Interprets data and recognizes existing relationships between data collected and the member's health status and treatment regimen and determines the member's need for immediate interventions. Initiates individualized care plan based on assessment of the member for specific illnesses, injuries, and diseases Social Determinants of Health (SDoH) and human behavior while adhering to appropriate standards of care. Develops individualized plan of care with input from the member, the member's family, pod members, and anyone else the member requests to be included for those members considered “high risk.” Develops expected member outcomes that are observable and within an adequate period, and are congruent with the member's present and potential physical capabilities and behavioral patterns. Responsible for assisting with establishing a multidisciplinary care team for each member. Coordinates closely with each member's primary care provider (PCP), and, as appropriate, care manager extenders, assigned County Child Welfare worker, EBCI Family Safety Program staff, CIHA Care Team, family members and guardians to manage the member's health care needs. Assumes coordination responsibility for transition planning. The care manager will make best efforts to contact the member during their stay in an inpatient psychiatric unit or hospital, Facility-Based Crisis, general hospital unit, or nursing facility and make best effort to contact the member on the day of discharge. Provides transitional care management during care transitions (including assisting individuals with transitioning from congregate or other intensive treatment settings to a foster care home or other community placement). Obtain a copy of the discharge plan for members being discharged from an inpatient psychiatric unit or hospital, Facility-Based Crisis, or general hospital unit, or nursing facility and review the discharge plan with the member and facility staff. Facilitate clinical handoffs. Responsible for ensuring members receive robust medication reconciliation and management. Assists the member in obtaining needed medications prior to discharge, ensure an appropriate care team member conducts medication reconciliation/management, and support medication adherence Directs the extender's care management functions and ensure that the extender supports allowable activities (e.g., coordinating services/appointments by arranging transportation, etc.). Responsible for implementing the Healthy Opportunities Pilot (HOP) program for its HOP-eligible members Facilitates additional requirements for members obtaining 1915(i) services Duties specifically related to members who are CFSP: May be required to provide 24/7 support during emergencies or behavioral health crises, including working with County Child Welfare workers (or EBCI Family Safety Program staff) to secure immediate treatment services, as needed. Responsible for convening the care team on a regular basis (no less than twice per year, and more often, as appropriate) and sharing the care plan/ISP with the member's care team and other representatives, as appropriate, to support delivery of the member's needed health and health-related services. Required to coordinate closely with each member's assigned County Child Welfare worker to share relevant health and health-related information Collaborate with County Child Welfare workers as needed in the development of the NCDSS-required transitional living plan and 90-day transition plan. Responsibility of the six core Health Home Services for the tailored plan Duties specifically related to I/DD, TBI, and LTSS: Obtain releases/documentation and provide to all stakeholders involved. Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information Ensure that service orders/doctor's orders are obtained, as applicable Verify ongoing service adherence with member and/or guardian Monitor ISP implementation and resolve or escalate issues as needed Monitor members at least quarterly to ensure that any restrictive interventions (including protective devices used for behavioral support) are written into the Care Plan/ISP and the Positive Behavior Support Plan; Monitor for HCBS compliance Notify Tailored Plan/LME/MCO of updates to eligibility and/or need for 1915(i) services. Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance. Escalate complex cases and cases of concern to the Supervisor. Participate and complete all required agency trainings and meetings, as well as all required care management-based trainings from the State, Technical Assistance entity or payor and within required timeframes as assigned. Travel to various community locations, other agencies and other outreach destinations as necessary to meet the members' needs. Maintain all certification(s) or licensure required for the position. Demonstrate awareness and knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to care management. Meet at least minimum standards of monthly contacts and demonstrate ability to effectively engage with members. Participate in agency's twenty-four (24) hour coverage around care management providing for coverage for services, consultation or referral as needed and arrange treatment for emergency medical conditions including behavioral health crises. Specifically, coverage will include the ability to share information such as care plans and psychiatric advance directives and coordinate care to place the member in appropriate setting during urgent and emergent events. May be subject to on-call and callback. May be necessary to work when administrative leave is granted if member care would be compromised. The incumbent will be evaluated annually on his/her ability to identify, assess, analyze, and evaluate data and solve problems through the CIH Performance Appraisal System. Education, Licensure, Certification, and Experience Care Managers serving all members must have the following minimum qualifications: Meet North Carolina's definition of a Qualified Health Professional per 10A-NCAC 27G. 0104 "Qualified professional" means within the mh/dd/sas system of care either: An individual who holds a license, provisional license, or certificate issued by the governing board regulating a human service profession, including a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in mh/dd/sa with the population serv A graduate of a college or university with a Masters degree in a human service field and has one year of full-time, pre- or post-graduate degree accumulated supervised mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, pre- or post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre- or post-bachelor's degree accumulated supervised mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, pre- or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre- or post-bachelor's degree accumulated supervised mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full-time, pre- or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. For care managers serving members with LTSS needs: two years of prior LTSS and/or HCBS coordination, care delivery monitoring and care management experience, in addition to the requirements cited above. (This experience may be concurrent with the two years of experience working directly with individuals with behavioral health conditions, and I/DD or TBI conditions above). AND in addition to the conditions above Specific experience working with Native Americans preferred. Current Basic Life Support (BLS) minimally required. Can be acquired through the facility within 6 months following appointment to position. Applicant must have a valid North Carolina driver's license. Job Knowledge Knowledge and ability to independently plan, manage, and organize work in order to meet priorities, accomplish work within established time frames and work in stressful situations. Knowledge of the occupational functions of multi-disciplinary health care team. Knowledge of the culture and medical health profile of the member population. Knowledge and ability to teach and counsel member/family on health maintenance and disease prevention. Knowledge of available health care programs and community resources. Knowledge of care management including screenings, assessments, development of care plans and knowledge of resources available to members at all levels including tribal, county, regional and state. Knowledge of LOC process, SIS for IDD and FASN assessment for TBI Knowledge of Medicaid basic, enhanced MH/SUD, and waiver benefits plans Knowledge of and skilled in the use of motivational interviewing and techniques Strong interpersonal and written/verbal communication skills Conflict management and resolution skills Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.) Ability to master care management platforms and review data for decision making and person-centered planning High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance. Ability to make prompt, independent decisions based upon relevant facts Good organizational skills to prioritize duties and work with minimal levels of onsite supervision to consistently meet deadlines In addition, have a working knowledge of the special needs of members who fall into the category of being eligible for Tailored Care Management services which includes those members with care needs related to a behavioral health condition (including both mental health and substance use disorders), intellectual/developmental disability (I/DD), or traumatic brain injury (TBI). Expertise in the systems and tools that are fundamental to the transition to adulthood, including independent living skills (e.g., accessing food and transportation), post-high school education, housing and employment options, self-advocacy, health insurance coverage options after Medicaid eligibility ends and building natural supports. Complexity of Duties Complies also with federal, state, accrediting and local regulations. These guidelines are not always specifically applicable to the individual member or situation and independent judgment is required in selecting the most appropriate guideline, and applying the intent of the guideline to the specific situation at hand. Supervision Received The incumbent independently plans, schedules, and provides care in coordination with the medical care plan and Tribal Option Care plan and attempts to solve problems only within established procedures. This is done under the supervision of the Tribal Option Specialty Team Care Manager Supervisor, the Tribal Option Care Manager Supervisor, the Assistant Director of Care Management, and the Director of Care Management. The work is evaluated for technical soundness and adherence to professional standards. Responsibility for Accuracy The incumbent has a positive effect upon the recovery of the member and is responsible for following policies and procedures, which serve as hospital guidelines and prevents errors from occurring. Errors can have a negative member outcome since the incumbent's performance affects the health, recovery, and rehabilitation of members, and the quality of care provided. Evaluations and observations are used to modify and develop clinically appropriate treatment plans. Work can be verified or checked by the immediate supervisor, other health care providers or systems checks, but usually the responsibility for accuracy relies solely on the incumbent. Contacts with Others Contacts are with members, families, hospital personnel, and community agencies. Contacts with members, families, and hospital personnel are to exchange, provide, and obtain information concerning the member's physical and psychosocial health care problems, and needs. The nurse uses teaching and counseling methods to influence and motivate member and family behavior. Contacts with other health care or related disciplines within the hospital are for the purpose of collaboration and consultation. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with members and families. Confidential Data The incumbent has access to highly confidential member medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge. The Act carries both civil and criminal penalties for unlawful disclosure of records. Violations of such confidentiality shall be cause for adverse action. Mental/ Visual/ Physical Work in the various services within the Primary Care department is mostly sedentary, yet requires walking, standing, bending, pushing, and lifting in helping members to and from beds, wheelchairs, and stretchers. These same activities are required in moving equipment and medical supplies. Will be subject to frequent interruptions requiring varied responses, which can cause distractions therefore, the incumbent must possess the ability to differentiate and prioritize many tasks at once. Environment Must be flexible in working hours. This position offers a hybrid work model, with the flexibility to work remotely or from the designated work space. Specific workdays and location will be determined in collaboration with the team, the Tribal Option Care Manager Specialty Lead, and Tribal Option Care Manager Supervisor. The incumbent may occasionally be required to perform care management duties and tasks within the clinical setting. incumbent is required to comply with Employee Health Program guidelines including current immunization status of identified communicable diseases and safety precautions are sometimes necessary, such as use of personal protective equipment as required by hospital policy. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, irritant chemicals and explosive gases. Some travel is required. Infrequent overnight travel may be required for meetings or to attend training. Customer Service Consistently demonstrates superior customer service skills to members/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all members/customers by seeking out opportunities to be of service.

Retail Team Manager - (TN, Knoxville/Alcoa) TN, Maryville At Five Star Breaktime Solutions, t he Retail Team Manager will be responsible for ensuring customer satisfaction by maintaining customer relationships, and resolving issues while also supervising Route Team Leaders and Retail Route Merchandisers to guarantee effective and efficient operations. Supervisory Responsibilities: + Manage retail vending and market route operations for assigned client locations. + Responsible for all interviewing, hiring, and training & development of retail employees as well as planning and assigning responsibilities to Merchandisers. + Manages time off of Merchandisers to ensure efficiency of operation for service obligations. + Addressing and resolving customer complaints per company guidelines. + Directly responsible for the execution and compliance of all plan o grams, promotions, new and conversion market installations. Essential Duties & Responsibilities: + Business client visitations to maintain good relations and respond to customer needs with the utmost sense of urgency and professionalism. + Support sales activities to include: client presentations, grand opening events, trade shows, proforma development, and retail space design. + Coordinates/executes retail installations, merchandising, and promotional activities in a professional and timely manner in new and existing accounts; performs retail location inspections and inventory audits to ensure company standards are met. + Reviews financial reports daily/weekly to ensure client satisfaction, data integrity, targeted spoilage rates, accuracy of retail sales collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained. + Maintain the retail operating system within accordance of program standards. Utilizes reports to determine proper replenishment, merchandising, and inventory level in established retail locations. + Reviews service frequencies to assure maximum retail sales to foster customer satisfaction, schedules and modifies retail service structure to improve productivity and reduce labor costs. + Collaborates with other Retail Team Managers to ensure maximum route efficiency and customer service and shares resources as available or needed. + Able to perform all job duties assigned to merchandise specialists and warehouse personnel in support of retail operations. Stays current and abides by all parts of collective bargaining agreements, where applicable. + Schedules regular meetings with merchandise service and attendant personnel, and fosters open lines of communication with direct reports; confers with other retail managers to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company. + Individual needs to ensure the proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks; as well as analyzing financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities. + Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for retail service personnel and ensures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping, and security. + Individual will notify a member of Senior Management of any information that would be beneficial in account retention or any actions that may jeopardize the business. Preferred Qualifications: + Bachelor's degree (B.A.) from four-year College or university; or two year's related experience and/or training; or equivalent combination of education and experience are required. + Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; be able to write reports and business correspondence and to effectively present information and respond to questions from managers, clients, customers, and the general public. Individual must have strong interaction skills and the ability to demonstrate strong communication and negotiation skills. + Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. + Must have the ability to solve practical problems and deal with multiple variables in situations where only limited standardization exists. Ability to interpret a variety of instruct ions furnished in written, oral, diagram, or schedule form. + Proficient or working knowledge of computer applications: Excel, Word, Power Point, and Email. General Requirements: + Must be able to lift 50lbs+; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis. + Must be at least 21 years old (DOT) and have a valid driver's license. + Must be able to consent to a pre-employment background check. + Must be able to consent to a drug screen. + Ability to follow workplace safety policies and guidelines. Benefits: + Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays + Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc. About Five Star Breaktime Solutions: Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service. Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO/Veteran/Federal Contractor Location - TN, Maryville - TN

As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e-mail and manages the daily workload to ensure required service volume and quality levels are attained. You will train and coach staff in standard policies, procedures, and best practices. You will identify opportunities for operational improvements and implements solutions. Responsibilities: Ensure standard processes and procedures for buying, PO completion, branch & supplier communication, and other areas impacting buying activities Monitor buying activity on a day-to-day basis to identify opportunities to improve working capital/service performance, training, and best-practice sharing; investigate and resolve why buying activities outside of system parameters are taking place Ensure process group is sourcing, editing, pricing and expediting within the company and contractual guidelines Review/distribute all incoming orders (spot buy/replenishment) providing sourcing guidance as needed Follow up in resolving all customer and supplier invoice/credit issues Drive performance objectives set forth in both the customer contract as well as the internal order process Review program performance metrics, margin analysis of his/her programs Participate in all customer/program performance calls Establish relationships with key supplier contacts needed to support process improvement Assists with customer audits and market baskets Work with Group Program and Site Managers to insure savings goals are being met Provides insight on any systems changes that need to occur based on customer demand or requirements Manage PTO and may contribute to performance appraisals of team and interviews and provides input on new team employees Develop, nurture, and grow a focused and motivated team of people with common goals and a strong sense of interdependence for success; ensures all team members are adequately trained following established SOP and SOX controls along with providing all the required training documentations for ISO Represent WESCO management to all internal and external constituencies of the company with a high degree of professionalism and a focus on continuous improvement, while exhibiting and providing the example to others of our shared values of integrity, customer interests first, mutual support, respect for individuals, creativity and diversity Qualifications: High School Degree of Equivalent required; Bachelor's Degree preferred 3 years experience in the customer service field 1 year lead or supervisory experience 3 years of purchasing MRO/Indirect materials experience 3 years of WIS order process, procedures as Buyer CSR/Sr. Buyer CSR Knowledge of purchasing and inventory concepts, practices, and procedures Knowledge of industry including suppliers, customers and competitors Knowledge of business performance measures Strong verbal and written communication skills Strong negotiation skills Strong problem solving skills Strong analytical skills Strong computer skills including purchasing and inventory management systems, programs and reports Ability to exercise judgement Ability to assume leadership

Position Title: Office Manager Reports to: TBD Location: Knoxville, TN Position Objective: The Office Manager ensures seamless office operations by delivering world-class administrative support, fostering efficient workflows and maintaining a professional, welcoming environment for team members and clients. Essential Functions Communicate directly with team members in a professional, friendly manner. Act as a point of contact for employees, department leads, and external partners Promptly answer calls and respond to emails Prepare and edit correspondence, reports and presentations Ensure compliance with company policies and procedures Develop and implement procedures to streamline office workflow Manage office budget, including tracking expenditures and processing invoices Maintain office appearance and coordinate facility needs Ensure data integrity organized filing systems Regular and predictable attendance Additional duties as assigned Basic Qualifications High School diploma required, Associate's or Bachelor's degree preferred Proven experience in an administrative or office management role Ability to work comfortably in a fast-paced environment Excellent organizational, time management, communication and problem-solving skills Demonstrated ability in Microsoft Office Suite General knowledge of accounting preferred National Real Estate Insurance Group, LLC is an at-will organization, and this document does not serve as an employment contract. This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications and additional tasks may be assigned by a supervisor.

The Customer Experience Champions are the face of Harper Auto Wash and play a crucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessed team. This team also happens to clean cars! If creating incredible customer experiences in a modern, high-energy, good-vibes, car wash facility intrigues you, please apply! We are a growing company with a variety of exciting career paths! >> Customer Experience Champions typically become all-stars in 1 of 3 distinct roles: Sales! (explaining the value of unlimited memberships to customers at the paystations) Wash Tunnel! (carefully guiding vehicles into the wash tunnel) Interior Cleaning! (working with a team to clean windows, vacuum, apply tire shine, etc.) Most Customer Experience Champions become all-stars in all 3 roles! This part-time position is located at the Parkside Harper Auto Wash paying $14 per hour plus tips! Requirements Customer Service & Professionalism Provide friendly and enthusiastic customer service at all times. Act as the face of Harper Auto Wash by warmly greeting every customer with a smile. Communicate clearly using eye contact and exaggerated hand gestures when guiding customers. Assist customers by explaining procedures and answering questions professionally. Vehicle Handling & Safety Correctly prep vehicles by performing visual inspections and ensuring all safety precautions are met. Safely guide vehicles into the wash tunnel, ensuring proper placement on the conveyor belt. Confirm that customers place their vehicle in Neutral before entering the wash. Inspect truck beds and roof racks for loose items or safety concerns. Conduct a brief high-pressure spray on before vehicles enter the wash. Interior Cleaning Responsibilities Work efficiently as part of a team-based cleaning process. Perform interior window cleaning, dashboard wiping, vacuuming, and tire shining according to standard procedures. Follow time management guidelines, ensuring vehicles are cleaned efficiently within set timeframes. General Duties & Physical Requirements Assist with regular cleaning and maintenance of equipment and the work environment. Follow all company procedures and policies, ensuring a consistent and high-quality customer experience. Lift at least 20 lbs as needed for job duties. Be able to stand on your feet for long periods of time and work efficiently in a fast-paced setting. Work in all weather conditions (heat, cold, etc.). Eligibility Requirements Driver's License Pass drug screening as required by company policy About Us: The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

SUMMARY: The Delivery Center Supervisor is responsible for overseeing the day-to-day operations of the delivery center to ensure timely, accurate, and safe deliveries. This role manages delivery drivers, shipped parts, ensures compliance with safety and DOT regulations, resolves operational issues, and works closely with warehouse, account receivable and customer service teams to meet performance goals. In addition, the DCS will perform technical tasks such as troubleshooting technical issues and performing administrative tasks, such as managing team performance. ESSENTIAL DUTIES AND RESPONSIBILITIES Supervise, schedule, and support a team of delivery drivers to ensure efficient routing, handling of parts and on-time deliveries. Monitor and manage daily delivery operations to ensure product handling, productivity, quality, and customer satisfaction targets are met. This may include observing loading process and validate piece counts before drivers leave. Conduct ride-along and on the road observations to ensure quality control with parts, customers, and truck usage. Foster a culture of safety by educating team members and enforcing compliance with warehouse safety procedures, OSHA regulations, and company policies. Conduct daily pre-trip and post-trip inspections and audits to ensure vehicle readiness and cleanliness. Track and review delivery logs, mileage, and performance metrics, completed and unfinished deliveries; identify trends and recommend improvements. Coordinate with warehouse staff to ensure timely loading, undamaged and accurate order fulfillment. Coach, mentor, and discipline drivers as needed; document performance and provide feedback to leadership. Support hiring, onboarding, and training of new drivers. Maintain documentation, including delivery incidents, customer complaints, and disciplinary actions. Partner with Accounts Receivable to support drivers in resolving customer account issues, such as FOP discrepancies, missing payments, and billing concerns, by investigating and facilitating timely follow-up. Investigate and resolve escalated delivery issues or route challenges. Supervise the loading process to ensure goods are properly secured to prevent damage during transport. This includes checking that items are properly packaged and loaded to comply with safety and handling standards. This includes enforcing proper vehicle checks and securing items with appropriate restraints or packaging. Oversee and verify that all items are correctly inventoried before shipment. This includes ensuring that all goods are properly recorded, invoiced, and manifested prior to departure. Demonstrate a strong understanding of the company's inventory management, routing, and logistics software. Ensure the proper use of all relevant systems to track deliveries, manage inventory, and maintain real-time data accuracy. Work closely with the Returns Supervisor to ensure efficient handling of returned goods. This includes verifying returned items, ensuring they are properly documented, and overseeing their movement back into inventory or processing for resale or disposal. Assist in creating and optimizing delivery routes to improve efficiency. Must be able to drive a route in the event a driver is unable. QUALIFICATIONS: • Associate or bachelor's degree in logistics, business, or related field preferred. • 3 to 5 years of experience in delivery/logistics operations, with at least 2 years in a supervisory role. • Valid driver's license; CDL may be required depending on location. • Knowledge of DOT and OSHA safety regulations. • Strong leadership, organizational, and communication skills. • Proficient in route planning and logistics software (Descartes). • Ability to work flexible hours, including early mornings or weekends, as needed. • Experience in the transportation industry, specifically final-mile delivery PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift, pull and move up to 50 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Property Description The Park Vista - A Doubletree by Hilton Hotel is a premier mountain resort located in Gatlinburg, Tennessee, offering a unique and picturesque work environment for job applicants seeking a rewarding career in hospitality. Joining the team at The Park Vista means being part of a property known for its stunning views, warm hospitality, and exceptional guest experiences. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and fulfilling career path. The Park Vista is dedicated to creating a culture that values teamwork, guest satisfaction, and professional growth. Employees can expect to work in a scenic and welcoming environment, where they can showcase their skills, advance their career, and be part of a team that creates unforgettable memories for guests. Joining the team at The Park Vista presents an exciting opportunity to be part of a renowned mountain resort that is dedicated to delivering exceptional hospitality experiences in the heart of the Great Smoky Mountains. Overview Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity! Qualifications 2+ years of experience in hotel front desk management/supervisory operations or related field Strong leadership and management skills Excellent communication and interpersonal skills Read, write and speak English fluently Proficient in hotel management software and Microsoft Office Detail-oriented and able to multi-task effectively Customer service oriented and committed to providing exceptional guest experiences Computer experience required. Proficient in PEP PMS, XN POS & Microsoft Office Prior cash handling experience necessary Ability to work flexible hours, including weekends and holidays as needed Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are seeking a Preservation Coordinator Team Lead for the East Tennessee Region. This role is responsible for the oversight of surgical related activities related to the allocation, distribution, surgical removal, and preservation of organs recovered for research and/or transplantation. The Preservation Lead coordinates the call schedule and provides oversight for all aspects of orientation and ongoing training of staff regarding preservation. The Preservation Coordinator Team lead for East Tennessee will cover the Knoxville, Chattanooga, and Tri-Cities region. COMPANY OVERVIEW AND MISSION Tennessee Donor Services is a designated organ procurement organization (OPO) within the state of Tennessee - and is a member of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Assumes primary responsibility for the renal preservation process including pumping and pump transport, in accordance with company policy, UNOS policy. Works to remedy pump perfusion difficulties or challenges with the department manager. Coordinates the call schedule to ensure adequate coverage is provided for designated service area (DSA). Performs extensive on-call responsibilities to assist with the activities related to the donor recovery. Primary on-call responsibilities will occur in assigned region or office where employed. Increased donor activity, staffing shortages, etc. will require assuming on-call responsibilities outside the primary area. Coordinates and assists in the surgical recovery, preservation, packaging, and delivery of organs and specimens in conjunction with transplant surgeons and/or organ recovery coordinators, research facilities or coroner's offices in compliance with company policy, and UNOS requirements. Serves as a resource for the organization handling education, in-services, and assisting with reviewing staff job competencies. Provides oversight for all aspects of orientation and ongoing training of staff responsible for preservation duties. Collaborates with Hospital Development to provide in-services at donor hospitals related to surgical organ recovery. Assists with quality processes such as investigations, root cause analysis, process improvement, and PDSAs related to preservation. Participate in internal and external committees to improve organ utilization. May first assist on any surgical recovery cases as needed. Coordinate and assists with fly outs. Coordinates and assists with organ allocation, including kidney and liver placement, distribution, and transportation of organs for transplantation and/or research in accordance with company policy, UNOS policy. Receives import organ offers and facilitates communication of information between host donor program and local transplant program (if applicable). Coordinates and assists with travel arrangements for transplant teams, organs for transplant and/or research, and specimens to laboratories, as appropriate, in accordance with company policy, UNOS policy, and ME office. Responsible for the materials management oversight of all related clinical supplies necessary for the organ recovery process. Maintains sterile supplies and donor equipment bags. Maintains the organ clinical supply room as appropriate. Handles and maintain supplies per OSHA standards and company policy. Maintains the constant state of readiness (clean and orderly). Responsible for data collection, analysis and reporting as needed for regulatory compliance in adherence to company policy, and UNOS standards regarding documentation. Assists with assigned projects and performs other duties related to the clinical, hospital services, and public education activities of the company. Assists with organ specific research projects. Responsible for regular review of relevant clinical policies and protocols to ensure current practice and compliance with regulatory requirements. Performs other duties as assigned. The ideal candidate will have: High school diploma or equivalent. Bachelor's degree in a related field preferred. Three years OPO experience required in an organ recovery or preservation role. Certified Scrub Tech, EMT, or RN/LVN preferred Valid driver license required and ability to pass MVR underwriting requirements. Working knowledge of computers and Microsoft Office applications and basic data entry skills required. We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Meal Per Diems when actively on cases **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

Job Details BRYSON CITY, NC Regular $45000.00 - $60000.00 SalaryDescription Division/Department: Reservations Job Title: Reservations Manager Reports To: Vice President & General Manager and the Accounting Manager Exempt / Salary Employee Classification: Regular Location: Bryson City, NC Compensation: $45,000-$60,000 Job Summary: The Reservations Manager is responsible for the general administration of the Reservations Center and Ticketing Depot. The primary responsibility is to develop and mentor team members, fostering a culture of growth, accountability, and continuous improvement, while ensuring the department's operational goals are met. Benefits Offered: The Great Smoky Mountains Railroad offers a comprehensive Medical/Rx, dental and vision package with company-funded H.S.A. (for qualified employees), Life/AD&D Insurance, Long/Short Term Disability coverage, a 401K with company-match and a generous PTO plan. SHA and Pass Exchange program for complimentary admission to area attractions. Essential Duties and Responsibilities: Assist in the development of policies, procedures, and job descriptions applicable to the operation of the Reservation and Ticketing departments Develop training materials, administer, and supervise departmental training programs for new personnel and refresher training of returning personnel. Foster a culture of continuous improvement and professional growth among team members. Monitor the performance of team while prioritizing the development and empowerment of team members, providing ongoing coaching, feedback, and opportunities for advancement Collaborate with lateral department managers for efficient train scheduling/ departures, customer concerns, and organizational and operational improvements. Supervise the general appearance, efficiency, and effectiveness of the physical layout of the Reservations Center and Ticket Depot. Continually monitor the customer experience from parking lot arrival through train departure, recommending and implementing improvements, as needed. Department schedules are reviewed and approved in alignment within budget guidelines based on seasonal incoming call volume, ticketing demand, and train departures. Serve as a Reservationist and/or Depot Supervisor, Group Reservationist, or Shift Supervisor, as needed. Recommend personnel for employment or re-employment while following proper hiring procedures in accordance with GSMR hiring procedures Ensure proper security of the building either by opening or closing and to recommend other personnel in the department to have responsibility for the same. Responsible for all customer service-related issues within the department. Address with customer all concerns that rise to the managerial level. Attend and actively participate in weekly staff meetings. Serve as back-up for reservation software technical support, as needed. Complete accurate payroll reporting on a bi-weekly basis. Other duties as assigned. Work Environment: Primarily office/customer accessible setting when working in the Reservations Call Center or Ticket Depot but may include outdoor exposure to the elements when working in outdoor customer greeting areas, parking, or with the cleaning team. Fast-paced team environment. Equipment used will include, but isn't limited to, computer, Boca Printer (ticket printer), fax, printer, multi-line phone system, and 2-way radio communication. Qualifications Education, Skill, and Work Experience Requirements: Must be able to communicate effectively in both written and spoken English, possessing good leadership and interpersonal skills with a proven ability to manage people. Must have proven ability to coordinate with lateral managers from multiple departments to facilitate an organization's operational success. Must be highly organized, able to handle multiple tasks simultaneously, and to delegate and supervise tasks to completion. Must be able to interact effectively with coworkers/vendors/customers. Must have knowledge of reservations software and cash handling experience. Call center, reservations, and multi-line phone system experience preferred. Must have proficiency in Microsoft Office 365 including Word, Excel, Outlook, and Teams. 3-5 years of supervisory experience, with demonstrated experience in management, sales, and/or customer service settings. Must be able to work a flexible schedule with nights, weekend hours and holiday availability.

Our Premier client is looking for a Front Office Manager for a LUXURY Hotel onsite in Charleston, SC. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE (no exceptions). The Front Office Manager is a key leader within the Rooms Division, responsible for ensuring seamless and elevated guest experiences across Guest Services, Front Desk, Concierge, and Rooms Control. This position champions operational excellence, Forbes Five-Star standards, and an inspired service culture reflective of this hotel's legacy and ambition. Reporting to the Director of Front Office, the Front Office Manager leads by example, cultivates top-tier talent, and brings a strategic mindset to daily operations. They serve as ambassadors of the brand - embodying empathy, professionalism, and presence. While no job description can provide a comprehensive list of all duties, the following outlines the major responsibilities for the position. Duties/Responsibilities: Demonstrates proactive ownership of the Front Office operation as a department head. Maintains consistent communication by monitoring and responding to emails and messages in a timely manner. Provides direction and follow-through on matters without reliance on continuous oversight. Balances professional responsibilities with personal well-being, while recognizing the nature of the role requires ongoing engagement beyond scheduled shifts. Represent the property and the management by projecting a positive hotel image through excellent communication, efficient problem solving, and taking responsibility of guest needs. Lead and mentor Front Office team members through daily operations, with a focus on coaching, performance development, and cultivating leadership from within. Spearhead upsells, audits, creation of Standard Operating Procedures based on needs. Ensure execution of Forbes Five-Star service through daily audits, training, and implementation of best practices and SOPs. Partner closely with Housekeeping, Revenue, Spa, Transportation, and other departments to ensure a collaborative, guest-focused operation. Proactively manage daily arrivals, departures, special occasions, and VIP programming. Oversee rooms control and billing accuracy to ensure a seamless guest journey. Represent Director of Front Office/Assistant Director of Front Office in their absence. Ensure brand standards are not only met - but exceeded - at every touchpoint. Required Skills/Abilities: Exceptional communication skills - both verbal and written - with a talent for gracious guest recovery and conflict resolution. Must be proficient in Windows, Word, Excel, PowerPoint. INFOR HMS knowledge is preferred. Education and Experience: A 4-year degree or equivalent in hospitality or related studies. Minimum of 2 years' experience in a luxury or Forbes-rated property with a progressive track record of leadership in Front Office operations. Benefits: Enjoy free meals in our colleagues' café Paid Time Off based on hours worked, up to 16 days in your first year 8 Paid Public Holidays Up to 4.5% Company Match - Retirement Savings Plan after one year of service Medical, Dental, Vision Insurance Flexible Spending Account Health Savings Account Colleague Commuter Benefit Hotel discounts at Spa & Dining Outlets Friends & Family Hotel Room Discounts

30066 Part Time Off Broadway Shoe Warehouse The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility * Primary responsibility is the safety and welfare of employees and customers. * Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. * All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures * Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory * Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage * Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance * Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards * Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. * Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 3016 Rack Room Shoes 3016 Pay Range: Deane Hill SC 264 Morrell Road About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Knoxville, Tennessee US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.

Come make a difference in our community by Making Healthy Happen! TITLE: Backup Team Lead (Night Shift) SHIFT: Rotating 3rd Shift; 7:00PM-7:00AM * 2-2-3 Rotating Work Schedule (every other weekend) * Great for work-life balance! * Only work 3 to 4 days per week!!! * $1.00/hr. night shift differential BENEFITS: * 401k w/company match. * Medical, Dental, Vision, Life, Short-term/Long-term Disability Insurances effective 30 days after first full Month! * 7 Paid Holidays & 3 Floating Holidays for use at employee's discretion * Immediately eligible for holiday and vacation pay! * Annual allowance for prescription safety glasses * Climate-controlled and cleanest work environment in Morristown! * Education & Fitness reimbursement * Employee Product Giveaways! * Employee Referral Program $$$! * Associate Discount Programs * Overtime available POSITION SUMMARY: The Backup Team Lead is responsible for providing leadership to ONE specific hourly production team to ensure safety, quality, and production goals are met. This role will be required to provide behavioral-based leadership and guidance to associates. This will require strong leadership/coaching skills. This position ensures associates remain focused on short-term and long-term objectives, working closely with the Team Lead and Asset Lead to establish priority. ESSENTIAL ACCOUNTABILITIES: * Oversee general production in the absence of the Team Lead. * Able to properly schedule and assist associate with their day-to-day tasks. * Effectively communicate with appropriate resources and support departments. * Contribute to a cooperative working effort by demonstrating a willingness to perform other job-related work, as needed or requested. This position is designated as Safety-Sensitive (A safety-sensitive position is one in which the associate's inability or impaired ability to perform their job-related tasks could result in a direct threat to the associate's safety or the safety of others). EXPECTATIONS: * Backup Team Leads will have 30 days to complete the Backup Team Lead training checklist. * After 30 days in this position, if the Team Lead and Asset Lead suggest further training progression, a discussion will be held with the Backup Team Lead. * The Backup Team Lead must demonstrate tasks described in the checklist or training plan, in the absence of the Team Lead. * Backup Team Leads, once appointed, must remain in good standing. If the associate falls below good standing, a discussion will be held with operations leadership, and the path forward will be determined on a case-by-case basis. Good standing is defined as: * Less than 6 attendance points * No active performance-related corrective actions QUALIFICATION REQUIREMENTS: (To perform this job successfully, an individual must be able to perform each of the essential accountabilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Must be qualified through Phase I or higher. * To be considered for this position, an associate must be below 5 attendance points and have no active performance-related corrective actions. * Selected candidates must complete the HR Predictive Index Assessment to understand strengths and areas for improvement. PHYSICAL AND MENTAL REQUIREMENTS: (The physical demands described here are representatives of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions) * Frequent standing/walking * Occasional carrying and lifting 10 - 30 lbs. * Sitting, reading, writing, calculations, reasoning and analysis WORK ENVIRONMENT: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.) * 100% inside work (office and production floor) * Occasional exposure to noise > 85dB FLSA Status: Non-Exempt

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking an Attractions Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Attractions Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role exists to provide leadership including paperwork, scheduling, keeping up with ride throughput, and maintaining a healthy, efficient, and effective team for a single attractions ride or area as well as operation of the ride or area. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities * Supervise operations of one or more ride/attractions; prepare work schedules, training outlines, team lead reports, and process payroll on a weekly basis * Coach Host: Assist Supervisor by making them aware of disciplinary action recommendations * Complete and issue Hosts Performance Appraisals * Assist Supervisor with the information needed to respond to Guests' written and verbal comments * Responsible for proper staffing of area to include interviewing and hiring of Hosts * Ensure proper flow of communication among all leadership levels regarding significant dates, events, meetings, etc. * Assume financial responsibilities by operating your area(s) within budget * Ensure areas/Hosts have required equipment and supplies * Identify and develop future Safety Trainers * Complete daily written reports and maintain ongoing Host journals * Interact and build positive relationships with other departments * Report all unsafe acts to appropriate management * Equally represent all Hosts to the supervisor, creating a climate that results in a felling of freedom to use the Open Door. (Ensure Hosts understanding of policy) * Being a role model in the areas of attitude, enthusiasm, attention to detail, adherence to policies and concern for both the Guests and Hosts * Assuming Attractions Team Member and/or Safety Trainer responsibilities when needed. (See individual job descriptions) Management reserves the right to change and/or add to these duties at any time. Education and Experience Required * Must be at least 18 years of age * Basic computer skills * At least one (1) year experience working in a similar capacity * At least 6 months of supervisory level experience, preferred * High school diploma or equivalent * Valid driver's license and proof of auto liability insurance for use of company vehicles preferred * Submit and pass a pre-employment drug screening and background check Knowledge, Skills, and Abilities * Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work * Must be self-motivated and disciplined * Must be able to prioritize and complete work assignments on a timely basis * Must maintain strict confidentiality and judgment regarding privileged information * Must display and live out our Lead with Love principles by being patient, kind, trusting, unselfish, truthful, forgiving, and dedicated * Must be willing to constantly improve * Must promote and support a "team" work environment by cooperating and helping co-workers * Must adapt to changes easily * Must tolerate a fast-paced, hectic environment * Must show appreciation to others * Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines * Must be able to remain alert and attentive * Must be able to speak and perform in front of large groups * Must be able to take initiative and be self-supervising * Must be able to train others in a positive yet constructive manner * Must be willing to work in any assigned area of Attractions and perform other functions as assigned * Able to display and live out our Lead with Love principles by being patient, kind, trusting, unselfish, truthful, forgiving, and dedicated * Able to smile and make eye contact to make a friendly impression when greeting Guests, vendors and other employees * Must have manual dexterity necessary to complete all job duties * Able to sit and/or stand for long/short periods * Able to maintain good personal hygiene * Able to get along with other employees to work out problems and resolve conflicts * Able to comprehend instructions and retain information * Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays * Able to be flexible to handle frequent changes in priorities * Able to prioritize tasks and complete assignments on time * Able to tolerate temperatures of 0 to 140 degrees * Able to work outdoors * Able to push and/or pull * Able to bend at the waist and knees for long periods of time * Able to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions * Able to move about and react quickly while loading and unloading * Able to perform emergency evacuation * Able to tolerate heights of up to 200 ft. to support ride operations * Able to climb evacuation steps and maintain good balance * Able to operate a fire extinguisher and ability to train Hosts on its proper use * Able to properly wear personal protective equipment if/when required * Able to tolerate detergents and chemicals * Able to be subjected to periodic random drug screening as outlined by policy * Able to correctly lift at least 50 lbs. with assistance * Able to analyze and remember information * Able to understand and apply basic math skills for use in budgets, schedules and time sheets * Able to memorize written safety standards and/or scripts * Able to ride attractions that require pre-op and two-hour ride through inspections * Able to operate/drive company vehicles as required The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Primary Function The Tribal Option Specialty Team Care Manager will be responsible for providing proactive intervention and care coordination to members who are eligible for Tribal Option to ensure that these individuals receive the appropriate assessment and services. The Tribal Option Specialty Team Care Manager will be assigned to one of the three Tribal Option Specialty Teams. The three Tribal Option Specialty teams are I/DD/TBI/LTSS, Adults and Children with Special Health Care Needs, and Children and Families served by the child welfare system. The Care Manager will work with members and the care team to alleviate inappropriate levels of care or care gaps through assessment, multidisciplinary team care planning, and coordination of services needed by the member across the Mental Health (MH), Substance Use (SU), intellectual/developmental disability (I/DD), traumatic brain injury (TBI), Children and Families served by the child welfare system, and unmet health-related resource needs networks. The Care Manager will seek to improve members near and long-term physical and behavioral health outcomes. The Care Manager will be primarily responsible for assisting the member develop their care plan/ISP based on the needs and desires of the member/legally responsible person, team and their support system. Plans will be person centered in nature and reflect all the areas of support needed by the member. The Care Manager will ensure all level of care assessments are completed and is responsible for coordinating the member's whole person care (Physical, Behavioral, pharmacy, BH, LTSS, IDD, TBI, and Unmet Social or Health-Related Resource Needs, including but not limited to vocational, education, social supports, personal safety, housing and food insecurity). The Care Manager will coordinate care and facilitate seamless transitions for members who experience changes in treatment settings, child welfare placements, transitions to adulthood, and/or loss of Medicaid eligibility. The Care Manager will improve coordination with county DSS agencies, EBCI Family Safety program and more broadly, with Community Collaboratives - a comprehensive network of community-based services and supports leveraging a system of care approach to meet the needs of families who are involved with multiple child service agencies. The Care Manager will support and may provide transition planning assistance to state, and community hospitals and residential facilities and track individuals discharged from facility settings to ensure they follow up with aftercare services and receive needed assistance to prevent further hospitalization. The overall goal of the Care Management model is improved health outcomes for eligible individuals. The design of the model has been shaped by the following guiding principles: Broad access to care management. Care Management is available to all eligible individuals continuously, with limited exceptions. Dedicated care manager taking an integrated, whole-person approach. To the maximum extent possible, each enrolled individual will receive integrated, whole-person care management from a dedicated care manager with expertise and training in addressing behavioral health, I/DD, LTSS and/or TBI needs in addition to physical health needs and unmet health-related resource needs. Person and family-centered planning. Care planning for individuals will be person-centered and will consider their unique needs. Parents, other family members, and caregivers can also serve as part of the individual's care team, with the individual's consent. Tribal Option Care Management aligns with the North Carolina System of Care framework. Job Description Utilizes best practice models to identify, incorporate or develop best practices for panel management. Collaborates with other teams to share and establish best practice for health promotion and disease prevention strategies. Manages assigned panel by addressing and resolving acute care needs and chronic care needs through a team-based approach. Utilizes the electronic health record to assist with tracking and monitoring the appropriate follow-up of members targeting specific health indicators. Utilizes the care management platform for documentation of care management functions such as a care needs screening, comprehensive assessment, and care planning. Utilizes different available platforms/dashboards for population health and related interventions and innovations for management of care needs or gaps in care Utilizes NC Health connects for information gathering and data collections for management of care needs or gaps in care Coordinates and follows up on referrals to outside specialty providers, recent ED visits, and ICC visits. Coordinates and follows up on recent admissions and discharges. Provides member education, advice and information on health assessment, disease processes, medications, treatment plans and available community resources. Assesses member needs using established clinical guidelines, protocols, and pathways. Collects data from relevant sources (member, family, or caregiver) regarding the biological, psychological, social and cultural factors that might influence and impact the health status of the individual and utilizes this data in member center care plan development. Interprets data and recognizes existing relationships between data collected and the member's health status and treatment regimen and determines the member's need for immediate interventions. Initiates individualized care plan based on assessment of the member for specific illnesses, injuries, and diseases Social Determinants of Health (SDoH) and human behavior while adhering to appropriate standards of care. Develops individualized plan of care with input from the member, the member's family, pod members, and anyone else the member requests to be included for those members considered “high risk.” Develops expected member outcomes that are observable and within an adequate period, and are congruent with the member's present and potential physical capabilities and behavioral patterns. Responsible for assisting with establishing a multidisciplinary care team for each member. Coordinates closely with each member's primary care provider (PCP), and, as appropriate, care manager extenders, assigned County Child Welfare worker, EBCI Family Safety Program staff, CIHA Care Team, family members and guardians to manage the member's health care needs. Assumes coordination responsibility for transition planning. The care manager will make best efforts to contact the member during their stay in an inpatient psychiatric unit or hospital, Facility-Based Crisis, general hospital unit, or nursing facility and make best effort to contact the member on the day of discharge. Provides transitional care management during care transitions (including assisting individuals with transitioning from congregate or other intensive treatment settings to a foster care home or other community placement). Obtain a copy of the discharge plan for members being discharged from an inpatient psychiatric unit or hospital, Facility-Based Crisis, or general hospital unit, or nursing facility and review the discharge plan with the member and facility staff. Facilitate clinical handoffs. Responsible for ensuring members receive robust medication reconciliation and management. Assists the member in obtaining needed medications prior to discharge, ensure an appropriate care team member conducts medication reconciliation/management, and support medication adherence Directs the extender's care management functions and ensure that the extender supports allowable activities (e.g., coordinating services/appointments by arranging transportation, etc.). Responsible for implementing the Healthy Opportunities Pilot (HOP) program for its HOP-eligible members Facilitates additional requirements for members obtaining 1915(i) services Duties specifically related to members who are CFSP: May be required to provide 24/7 support during emergencies or behavioral health crises, including working with County Child Welfare workers (or EBCI Family Safety Program staff) to secure immediate treatment services, as needed. Responsible for convening the care team on a regular basis (no less than twice per year, and more often, as appropriate) and sharing the care plan/ISP with the member's care team and other representatives, as appropriate, to support delivery of the member's needed health and health-related services. Required to coordinate closely with each member's assigned County Child Welfare worker to share relevant health and health-related information Collaborate with County Child Welfare workers as needed in the development of the NCDSS-required transitional living plan and 90-day transition plan. Responsibility of the six core Health Home Services for the tailored plan Duties specifically related to I/DD, TBI, and LTSS: Obtain releases/documentation and provide to all stakeholders involved. Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information Ensure that service orders/doctor's orders are obtained, as applicable Verify ongoing service adherence with member and/or guardian Monitor ISP implementation and resolve or escalate issues as needed Monitor members at least quarterly to ensure that any restrictive interventions (including protective devices used for behavioral support) are written into the Care Plan/ISP and the Positive Behavior Support Plan; Monitor for HCBS compliance Notify Tailored Plan/LME/MCO of updates to eligibility and/or need for 1915(i) services. Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance. Escalate complex cases and cases of concern to the Supervisor. Participate and complete all required agency trainings and meetings, as well as all required care management-based trainings from the State, Technical Assistance entity or payor and within required timeframes as assigned. Travel to various community locations, other agencies and other outreach destinations as necessary to meet the members' needs. Maintain all certification(s) or licensure required for the position. Demonstrate awareness and knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to care management. Meet at least minimum standards of monthly contacts and demonstrate ability to effectively engage with members. Participate in agency's twenty-four (24) hour coverage around care management providing for coverage for services, consultation or referral as needed and arrange treatment for emergency medical conditions including behavioral health crises. Specifically, coverage will include the ability to share information such as care plans and psychiatric advance directives and coordinate care to place the member in appropriate setting during urgent and emergent events. May be subject to on-call and callback. May be necessary to work when administrative leave is granted if member care would be compromised. The incumbent will be evaluated annually on his/her ability to identify, assess, analyze, and evaluate data and solve problems through the CIH Performance Appraisal System. Education, Licensure, Certification, and Experience Care Managers serving all members must have the following minimum qualifications: Meet North Carolina's definition of a Qualified Health Professionalper 10A-NCAC 27G. 0104 "Qualified professional" means within the mh/dd/sas system of care either: An individual who holds a license, provisional license, or certificate issued by the governing board regulating a human service profession, including a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in mh/dd/sa with the population serv A graduate of a college or university with a Masters degree in a human service field and has one year of full-time, pre- or post-graduate degree accumulated supervised mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, pre- or post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre- or post-bachelor's degree accumulated supervised mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, pre- or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre- or post-bachelor's degree accumulated supervised mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full-time, pre- or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. For care managers serving members with LTSS needs: two years of prior LTSS and/or HCBS coordination, care delivery monitoring and care management experience, in addition to the requirements cited above. (This experience may be concurrent with the two years of experience working directly with individuals with behavioral health conditions, and I/DD or TBI conditions above). AND in addition to the conditions above Specific experience working with Native Americans preferred. Current Basic Life Support (BLS) minimally required. Can be acquired through the facility within 6 months following appointment to position. Applicant must have a valid North Carolina driver's license. Job Knowledge Knowledge and ability to independently plan, manage, and organize work in order to meet priorities, accomplish work within established time frames and work in stressful situations. Knowledge of the occupational functions of multi-disciplinary health care team. Knowledge of the culture and medical health profile of the member population. Knowledge and ability to teach and counsel member/family on health maintenance and disease prevention. Knowledge of available health care programs and community resources. Knowledge of care management including screenings, assessments, development of care plans and knowledge of resources available to members at all levels including tribal, county, regional and state. Knowledge of LOC process, SIS for IDD and FASN assessment for TBI Knowledge of Medicaid basic, enhanced MH/SUD, and waiver benefits plans Knowledge of and skilled in the use of motivational interviewing and techniques Strong interpersonal and written/verbal communication skills Conflict management and resolution skills Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.) Ability to master care management platforms and review data for decision making and person-centered planning High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance. Ability to make prompt, independent decisions based upon relevant facts Good organizational skills to prioritize duties and work with minimal levels of onsite supervision to consistently meet deadlines In addition, have a working knowledge of the special needs of members who fall into the category of being eligible for Tailored Care Management services which includes those members with care needs related to a behavioral health condition (including both mental health and substance use disorders), intellectual/developmental disability (I/DD), or traumatic brain injury (TBI). Expertise in the systems and tools that are fundamental to the transition to adulthood, including independent living skills (e.g., accessing food and transportation), post-high school education, housing and employment options, self-advocacy, health insurance coverage options after Medicaid eligibility ends and building natural supports. Complexity of Duties Complies also with federal, state, accrediting and local regulations. These guidelines are not always specifically applicable to the individual member or situation and independent judgment is required in selecting the most appropriate guideline, and applying the intent of the guideline to the specific situation at hand. Supervision Received The incumbent independently plans, schedules, and provides care in coordination with the medical care plan and Tribal Option Care plan and attempts to solve problems only within established procedures. This is done under the supervision of the Tribal Option Specialty Team Care Manager Supervisor, the Tribal Option Care Manager Supervisor, the Assistant Director of Care Management, and the Director of Care Management. The work is evaluated for technical soundness and adherence to professional standards. Responsibility for Accuracy The incumbent has a positive effect upon the recovery of the member and is responsible for following policies and procedures, which serve as hospital guidelines and prevents errors from occurring. Errors can have a negative member outcome since the incumbent's performance affects the health, recovery, and rehabilitation of members, and the quality of care provided. Evaluations and observations are used to modify and develop clinically appropriate treatment plans. Work can be verified or checked by the immediate supervisor, other health care providers or systems checks, but usually the responsibility for accuracy relies solely on the incumbent. Contacts with Others Contacts are with members, families, hospital personnel, and community agencies. Contacts with members, families, and hospital personnel are to exchange, provide, and obtain information concerning the member's physical and psychosocial health care problems, and needs. The nurse uses teaching and counseling methods to influence and motivate member and family behavior. Contacts with other health care or related disciplines within the hospital are for the purpose of collaboration and consultation. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with members and families. Confidential Data The incumbent has access to highly confidential member medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge. The Act carries both civil and criminal penalties for unlawful disclosure of records. Violations of such confidentiality shall be cause for adverse action. Mental/ Visual/ Physical Work in the various services within the Primary Care department is mostly sedentary, yet requires walking, standing, bending, pushing, and lifting in helping members to and from beds, wheelchairs, and stretchers. These same activities are required in moving equipment and medical supplies. Will be subject to frequent interruptions requiring varied responses, which can cause distractions therefore, the incumbent must possess the ability to differentiate and prioritize many tasks at once. Environment Must be flexible in working hours. This position offers a hybrid work model, with the flexibility to work remotely or from the designated work space. Specific workdays and location will be determined in collaboration with the team, the Tribal Option Care Manager Specialty Lead, and Tribal Option Care Manager Supervisor. The incumbent may occasionally be required to perform care management duties and tasks within the clinical setting. incumbent is required to comply with Employee Health Program guidelines including current immunization status of identified communicable diseases and safety precautions are sometimes necessary, such as use of personal protective equipment as required by hospital policy. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, irritant chemicals and explosive gases. Some travel is required. Infrequent overnight travel may be required for meetings or to attend training. Customer Service Consistently demonstrates superior customer service skills to members/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all members/customers by seeking out opportunities to be of service.

Retail Team Manager - (TN, Knoxville/Alcoa) TN, Vonore At Five Star Breaktime Solutions, t he Retail Team Manager will be responsible for ensuring customer satisfaction by maintaining customer relationships, and resolving issues while also supervising Route Team Leaders and Retail Route Merchandisers to guarantee effective and efficient operations. Supervisory Responsibilities: + Manage retail vending and market route operations for assigned client locations. + Responsible for all interviewing, hiring, and training & development of retail employees as well as planning and assigning responsibilities to Merchandisers. + Manages time off of Merchandisers to ensure efficiency of operation for service obligations. + Addressing and resolving customer complaints per company guidelines. + Directly responsible for the execution and compliance of all plan o grams, promotions, new and conversion market installations. Essential Duties & Responsibilities: + Business client visitations to maintain good relations and respond to customer needs with the utmost sense of urgency and professionalism. + Support sales activities to include: client presentations, grand opening events, trade shows, proforma development, and retail space design. + Coordinates/executes retail installations, merchandising, and promotional activities in a professional and timely manner in new and existing accounts; performs retail location inspections and inventory audits to ensure company standards are met. + Reviews financial reports daily/weekly to ensure client satisfaction, data integrity, targeted spoilage rates, accuracy of retail sales collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained. + Maintain the retail operating system within accordance of program standards. Utilizes reports to determine proper replenishment, merchandising, and inventory level in established retail locations. + Reviews service frequencies to assure maximum retail sales to foster customer satisfaction, schedules and modifies retail service structure to improve productivity and reduce labor costs. + Collaborates with other Retail Team Managers to ensure maximum route efficiency and customer service and shares resources as available or needed. + Able to perform all job duties assigned to merchandise specialists and warehouse personnel in support of retail operations. Stays current and abides by all parts of collective bargaining agreements, where applicable. + Schedules regular meetings with merchandise service and attendant personnel, and fosters open lines of communication with direct reports; confers with other retail managers to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company. + Individual needs to ensure the proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks; as well as analyzing financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities. + Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for retail service personnel and ensures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping, and security. + Individual will notify a member of Senior Management of any information that would be beneficial in account retention or any actions that may jeopardize the business. Preferred Qualifications: + Bachelor's degree (B.A.) from four-year College or university; or two year's related experience and/or training; or equivalent combination of education and experience are required. + Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; be able to write reports and business correspondence and to effectively present information and respond to questions from managers, clients, customers, and the general public. Individual must have strong interaction skills and the ability to demonstrate strong communication and negotiation skills. + Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. + Must have the ability to solve practical problems and deal with multiple variables in situations where only limited standardization exists. Ability to interpret a variety of instruct ions furnished in written, oral, diagram, or schedule form. + Proficient or working knowledge of computer applications: Excel, Word, Power Point, and Email. General Requirements: + Must be able to lift 50lbs+; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis. + Must be at least 21 years old (DOT) and have a valid driver's license. + Must be able to consent to a pre-employment background check. + Must be able to consent to a drug screen. + Ability to follow workplace safety policies and guidelines. Benefits: + Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays + Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc. About Five Star Breaktime Solutions: Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service. Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO/Veteran/Federal Contractor Location - TN, Vonore - TN

Are you a dynamic leader with a passion for ensuring safety, quality, and production excellence? If so, we have an exciting opportunity for you to make a significant impact in our manufacturing operations! Competitive Wages Overtime available You will work 15 days per month. We are a 24/7 facility with a 12 hr rotating 2-2-3 Schedule Benefits: Medical, Dental, Vision, Life, Short-Term/Long-Term Disability Insurance effective 30 days after first full month 401(k) Match 7 Paid Holidays, 3 Floating Holidays for use at employee's discretion Immediate eligibility for holiday and vacation pay Work-Life Balance Climate-Controlled and cleanest work environment in Morristown Education Reimbursement Fitness Reimbursement Employee Product Giveaways Referral Program Associate discount programs Overtime available POSITION: Team Lead SCHEDULE: Night Shift (7:00pm - 7:00am on a 2-2-3 rotation) NIGHT SHIFT DIFFERENTIAL: $1.00/hr. POSITION SUMMARY: The Team Lead is responsible for providing leadership to specific hourly production teams to ensure safety, quality, and production goals are met following a process-based leadership model to guide associates. This will require strong leadership/coaching skills. Assure associates remain focused on the short term and long-term objectives, working closely with the asset Lead to establish priority. ESSENTIAL ACCOUNTABILITIES: * Execute business processes such as maintain production rates, adhere to policy and procedures expectations, execute action plans tied to manufacturing strategies. * Performance management of direct reports including one-on-ones, manage training schedule, probationary reviews, level advancements, development plans and disciplinary documentation. * Communicate business priorities, strategy, and information from emails, via Process Based Leadership meetings or daily start-up meetings to team and other functional areas. * Ensure safety & quality culture is sustained. * Managing & maintaining staffing of full-time and temporary associates. * Accountable for metrics tied to their work center scorecard. Ensure accuracy of shift data (output, labor waste, downtime.) * Build familiarity with converting equipment to be able to help guide associates with troubleshooting & problem solving when equipment is not running properly. * Ensure work orders are properly closed, entering hour and quantities, lot of the day. * Investigate/document accident reports (work with Safety Coordinator). Document near miss opportunities. * Fill in for Asset Leader in their absence as assigned or necessary. * Demonstrate commitment to Rockline's RRITE Values of Renew, Respect, Integrity, Teamwork, and Excellence. * Associates have a direct and important role in ensuring that all work is performed in a safe manner. Effectiveness in carrying out this responsibility is part of each associate's essential accountabilities. * Contribute to a cooperative working effort by demonstrating a willingness to perform other job-related work, as needed or requested This position is designated as Safety-Sensitive (A safety-sensitive position is one in which the associate's inability or impaired ability to perform their job-related tasks could result in a direct threat to the associate's safety or the safety of others). QUALIFICATION REQUIREMENTS: (To perform this job successfully, an individual must be able to perform each of the essential accountabilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.) * Internal - High School or GED and 2 years of production operations experience with 1 year of demonstrated leadership competency (i.e., back up team lead, problem solving, effective interpersonal skills) * External - High School or GED and 2 years of production operations experience and 1 year of supervisory experience Qualifications: * Strong leadership, verbal, written, analytical, mathematical, reasoning and interpersonal skills. * Knowledge of Lean Manufacturing and SPC/SQC tools and techniques * A working knowledge of OSGH, GMP, and FDA regulations and guidelines * Proficiency with PCs, including Microsoft Office and JD Edwards * Understands preventative and operator basic care maintenance and their applications * Flexibility in schedule. * Able to work independently with minimal supervision * Ability to work in team environment with diverse group of personalities • Excellent written and verbal communication skills. • Ability to organize, prioritize, and multi-task in a high paced working environment. PHYSICAL AND MENTAL REQUIREMENTS: (The physical demands described here are representatives of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions) * Frequent standing/walking * Occasional carrying and lifting 10-30 pounds, sitting, reading, writing, calculation, reasoning/analysis WORK ENVIRONMENT: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) * 100% Inside; production environment * Occasional exposure to Noise > 85dB FLSA Status: Non-Exempt Grade: 09

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Recreation Team Lead for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Recreation Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Recreation Team Lead performs functions directly related to the overall management of all recreational service needs. The host is to participate in leading and coordinating recreational and social activities. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions * Assists Supervisor with creation, planning and execution of new programs * Be prepared to answer guest questions and be a representative of the recreation department when dealing with guest opportunities, complications, or unexpected situations * Provides leadership by training, organizing and evaluating staff. Be willing to engage with hosts who are struggling or have questions and provide assistance and resolutions quickly * Assists Supervisor with costuming ideas * Assists in establishing related pricing for activities * Assists in leading and coordinating activities on the frontlines * Assists in decision making when changing event locations and times * Assists Supervisor with communicating efficiently between hosts and sharing information. Continue to keep a line of communication open to ensure chain of command * Assists Supervisor with staffing needs and interviewing candidates * Presents welcoming and upbeat attitude with guests and co-workers * Oversees the organizational aspects of all areas and help keep track of inventory * Assists Supervisor with any needed tasks to ensure events run smoothly and activities are on time and represented well * Contributes to development concepts and techniques, and to complete tasks in creative and effective ways Management reserves the right to change and/or add to these duties at any time Education and Experience Requirements * Must be at least 18 years of age * This position requires a minimum high school diploma or equivalent * At least 6 month job related experience * Basic computer knowledge and usage preferred * Must pass a pre-employment background check and drug test Knowledge, Skill, and Abilities * Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work * Must be self-motivated and disciplined * Must be able to prioritize and complete work assignments on a timely basis * Must maintain strict confidentiality and judgment regarding privileged information * Must display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated * Must be willing to constantly improve * Must have professional appearance with good personal hygiene * Must promote and support a "team" work environment by cooperating and helping co-workers * Must adapt to changes easily * Must tolerate a fast-paced, hectic environment * Must show appreciation to others * Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines * Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees * Must have manual dexterity necessary to complete all job duties * Able to sit and/or stand for long/short periods * Able to get along with other employees to work out problems and resolve conflicts * Able to comprehend instructions and retain information * Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays * Able to be flexible to handle frequent changes in priorities * Able to tolerate temperatures of 0 to 140 degrees * Able to lift up to 30 lbs * Able to work outdoors * Good written and oral communication skills * Ability to demonstrate good judgment when dealing with guests and staff members * Able to organize and facilitate group activities * Ability to add, subtract, divide and multiply The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.