Customer Accounts Manager
Team Manager Job 13 miles from Lexington
Hiring Range Minimum to Maximum: $18.50 to $19.50
is also eligible for incentive pay based on performance.
Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
Skills for Success
Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
Second up to the General Manager
Build authentic customer relationships to support customers in their ownership goals and drive sales
Manage the collections process by counseling customers to gain timely lease/merchandise renewals
Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
Contact customers who have not renewed merchandise agreements
Maintain customers contact over the phone and through home visits
Update customers information and maintain accuracy
Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
Clean and certify merchandise in the cleaning station for all merchandise personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any other reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of college or two years of previous management experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
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Director, Customer Care Center & Commercial Operations
Team Manager Job 13 miles from Lexington
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Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Patient Support Manager
Team Manager Job In Lexington, MA
Patient Support Manager - Contract - Lexington, MA
Proclinical is seeking a Patient Support Manager to work in a highly visible, strong team environment and provide exceptional Customer Service on all levels. The PSM will work with patients, physician offices, partners and insurance companies to case manage all steps required to gain access to therapy.
Skills & Requirements:
BA/BS in the life sciences or communications preferred.
3 -5 years of prior case management experience preferred.
Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals.
Ability to multitask, problem solve and work independently.
Liaison with patients and families.
Liaison with physicians and sites of care.
Work with specialty pharmacy partners, insurance companies and nursing agencies.
Work with Regional Business Managers, Patient Access Manager and Managed Care/Government Accounts team.
Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills.
Ability to handle sensitive information.
Ability to problem solve complex reimbursement scenarios and recommend solutions.
Ability to maintain composure and remain professional during difficult patient or medical calls.
The Patient Support Manager will:
Specifically, listen to and counsel patients and medical professionals, interpret their specific needs and provide friendly, professional and well-informed answers to their questions.
Maintain relationship with patients and physicians to ensure ongoing compliance with therapy.
Works closely with patient/family to case manage all steps required to gain access to therapy.
Acts as the liaison with medical offices
Work with Specialty Pharmacy and insurance companies to obtain reimbursement information.
Perform benefit investigations with insurance companies as required.
Counsel patient/family on reimbursement options.
Manage patient transition to our products.
Work with nurses to provide injection/infusion training to patients.
Responsible for maintaining case history for all assigned patients in the CRM system.
Trouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, PA's, etc).
Partner with Field Regional Business Managers and Patient Access Managers to manage all patient cases within their assigned territories.
Provide ongoing persistency and compliance support by making regular calls to patient/families.
Manage patient assistance requests and work with partners to process applications.
Provide back-up coverage for other Patient Support Managers.
May attend patient meetings and represent Takeda at industry conferences.
If you are having difficulty in applying or if you have any questions, please contact
Jackie Cerchio
at
(+1) 267-846-2026
or
j.cerchio@proclinical.com
.
Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.
Proclinical Staffing is an equal opportunity employer.
INDSCIC
Customer Service Supervisor
Team Manager Job 13 miles from Lexington
Job Responsibilities:
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
Establishes clear expectations for balancing in-store customer service and completing online orders.
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
Seeks awareness of relevant competitors and industry trends.
Ensures an effective and efficient response to customer questions, requests, and/or concerns.
Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
Maintains Team Member safety and security standards.
Ensures compliance with relevant regulatory rules and standards.
Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
Maintains cleanliness of workspaces including staging area and coolers.
Maintains security of equipment, e.g., MSRs, phones, currency counters.
Proactively identifies process improvement opportunities.
Consistently communicates and models WFM core values, leadership principles, and supports goals.
Job Skills:
Ability to perform task management, balancing dynamic customer flows.
Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
Excellent interpersonal, motivational, team building and customer relationship skills.
Capable of teaching others in a positive and constructive manner.
Proficient with email, Microsoft Office, and operations-related applications.
Office Manager
Team Manager Job 13 miles from Lexington
Office Manager to $110K - Exciting Opportunity!
A dynamic Office Manager position is open at a mid-sized boutique progressive investment company! In this role, the Office Manager will be responsible for managing operations and providing support to the firm. The qualified candidate will have 5+ years in an administrative management setting.
Position Details:
Location: Boston, MA
Work Model: In office
Degree: Not required
Key responsibilities for this role include providing sophisticated calendar management, prioritizing inquiries and requests, effectively managing and being responsible for telephone, Microsoft Teams, and email communications with both internal and external parties in a professional manner, coordinating and booking complex international and domestic travel arrangements including flights, hotels, transportation, applicable entry visas and preparing expense reports, arranging frequent in office meetings and occasional off-site events, and more as needed.
The ideal candidate is a natural leader with leadership qualities and wants to participate in a great workplace culture!
Join this excellent company offering comprehensive benefits! Apply today!
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
OFFICE MANAGER
Team Manager Job 4 miles from Lexington
A boutique investment firm is looking for an Office Manager for their Woburn location. They are seeking an experienced, full-charge individual to fill this role in their brand new office. This role has a broad range of responsibilities, including office management, administrative support, executive support, as well as working with IT, finance and HR teams. Their ideal candidate is a flexible person who can wear many hats, and knows how to prioritize tasks in order to meet deadlines.
Responsibilities
Provide full administrative support to the office
Support the Head of Facilities with coordination of security and Health & Safety requirements.
Support the HR Director with administrative tasks, recruitment and induction of new employees.
Ensure the induction for new staff is coordinated ensuring IT set up, equipment required, software access, etc.
Support the finance team with logging of invoices and scanning using relevant software, such as QuickBooks.
Make meeting arrangements, conference bookings, travel arrangements, catering, local hotels, taxis, etc.
Re-formatting/typing of company documents as required.
Support the IT Manager with coordination of IT supplies/suppliers as required.
Ensure all contracts and CDAs (Confidentiality Agreements) are logged, and filed electronically and hardcopy.
Answer incoming calls and direct as appropriate or take messages.
Manage incoming and outgoing post.
Order all office supplies.
Oversee and order kitchen supplies and catering.
Assist staff with any travel requests including airport transfers.
Manage key cabinet and ensure all keys are correctly signed in and out.
Liaising with external contacts regarding training/meetings, transport, etc.
Qualifications
Bachelor's degree.
5 plus years of administrative and operations experience.
Strong interpersonal skills.
Accuracy and great attention to detail.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Compensation
$90K-120K
We are an Equal Opportunity Employer and consider qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran status, sexual orientation, or any other protected factor.
Patient Support Manager
Team Manager Job In Lexington, MA
PSM's will work with patients, physician offices, partners and insurance companies to case manage all steps required to gain access to therapy.
Maintain relationship with patients and physicians to ensure ongoing compliance with therapy.
Works closely with patient/family to case manage all steps required to gain access to therapy
Acts as the liaison with medical offices
Work with Specialty Pharmacy and insurance companies to obtain reimbursement information
Perform benefit investigations with insurance companies as required
Counsel patient/family on reimbursement options
Education:
BA/BS in the life sciences or communications preferred
3 -5 years of prior case management experience preferred
Call Center Team Lead
Team Manager Job 39 miles from Lexington
Our client operates regionally throughout the Northeast and Mid-Atlantic as a provider of a wide range of home services including HVAC, plumbing, and electrical services. A focus on people, technology, and operations has helped our client be recognized as one of the fastest growing HVAC, Plumbing, and Electrical Services providers in both the residential and commercial segments. We understand that a home is the client's biggest investment and that they want to keep it in top condition. To achieve this, our client is committed to living out their values of providing quality service each day to best serve homeowners. They strive to maintain their commitment of excellence in service through high-quality partnerships with other like-minded organizations with a people-first vision.
Position Overview
They are seeking a motivated and multi-talented individual with strong client service technical skills to join their Command Center. You will be responsible for providing contact center support for new and existing customers. This is a critical role that supports and interacts directly with their clients/customers.
Essential Job Functions
Be a product and process expert, guiding your team with deep knowledge of tools, services and customer needs to ensure they are equipped for success.
Lead and coach a team of customer support agents to achieve and maintain top-tier performance in quality, productivity, and attendance metrics.
Provide regular, constructive feedback based on quality assurance (QA) scores, customer survey responses, and queue observations.
Handle customer escalations with poise and professionalism, stepping in to resolve complex or high priority issues as needed.
Oversee daily operations and manage team performance to ensure members meet performance standards while maintaining focus on delivering a best-in-class customer experience and achieving key performance targets.
Act as a point of contact for escalated customer issues, facilitating timely and effective resolutions
Assist staff with customer concerns and technology issues.
Ensure team members adhere to schedules, breaks, and performance standards to maintain productivity.
Monitor call quality and metrics, providing feedback and developing action plans.
Monitor and manage real-time queues, ensuring staff availability to meet service level targets.
Participate in quality assurance; assure 100% client satisfaction
Generate reports on team performance, call volumes, and customer satisfaction.
Drive performance improvement initiatives by setting SMART goals for your team, ensuring clear paths for growth and success.
Maintain accurate coaching logs and feedback records for each agent.
Receive, manage, and own escalations from Client Support Staff and other company employees
Foster a positive team environment by recognizing achievements, encouraging collaboration, and addressing team concerns.
Work closely with management to implement strategies that enhance team performance and meet organizational goals.
Identify opportunities for process enhancements and actively participate in initiatives aimed at improving efficiency and customer satisfaction.
Report system, customer or operational issues impacting service quality.
Perform other administrative duties and special projects as assigned by the Supervisor.
Required Skills and Experience
Minimum 3 years in contact/call center environment preferred
Prior Lead experience a plus but not required
Experience and proficiency in all Company support applications and tools
Experience with Microsoft Windows operating systems
Excellent communications skills verbal and written (Must be fluent in English)
Strong organizational, project management and multitasking skills
The ability to work independently and likewise as a team player
Comfortable troubleshooting over the phone, at times using remote desktop sharing utilities
Ability to multitask and effectively handle shifting priorities professionally
Teamwork approach, enthusiasm and a strong desire to succeed!
HR Pals acknowledges that equal opportunity for all persons is a fundamental human value. Each employee and applicant will be considered on the basis of individual ability and merit, without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, marital status, physical disability, mental disability, medical condition, genetic information, protected military or veteran status, or any other characteristics.
For more job opportunities, follow us at HR Pals & Recruiting Pals: My Company | LinkedIn.
Office manager bookkeeper
Team Manager Job 8 miles from Lexington
Job Opening: Office manager with strong bookkeeping experience - part time Job Description
Catchlight Painting, a leader in greater Boston residential painting space, is excited to announce a job opening for an experienced office manager with bookkeeping experience. This PT position is ideal for professionals who thrive in a dynamic, hands-on work environment. The role requires a proactive approach to managing financial records and ensuring the accuracy of all financial data, while supporting the administrative needs of a small contracting company focused on processes, customer delight in a positive work environment. We emphasize transparency and meticulous financial practices, aiming to maintain our reputation for excellence and reliability in the painting industry.
Located within our main office in Newton, MA, this position is not eligible for remote work, thereby providing an opportunity for direct involvement in our day-to-day operations. The successful candidate will play a crucial role in maintaining our financial health through detailed bookkeeping, proactive financial management, and daily engagement with the production team and sales staff.
Duties and Responsibilities
Manage day to day operations of a small contracting company - assist with scheduling, customer enquiries, onboarding/offboarding via Gusto
Maintain accurate financial records and ledgers.
Handle accounts payable and receivable activities.
Conduct monthly reconciliations of all bank accounts.
Prepare financial statements, including monthly and year-end reports.
Manage payroll functions ensuring timely processing and compliance with all tax laws.
Facilitate and prepare state and federal tax returns and other mandatory reports.
Maintain an orderly accounting filing system and comprehensive financial records.
Coordinate with external auditors during audit processes.
Monitor company expenditures and budget adherence.
Advise on financial analyses and decision-making regarding company finances.
Implement and maintain internal financial controls and procedures.
Prepare payments by verifying documentation and requesting disbursements.
Update financial data in databases to ensure that information is accurate and immediately available when needed.
Enhance and implement financial and accounting systems, processes, tools, and control systems.
Requirements
Proven experience as a bookkeeper or similar role.
Strong understanding of bookkeeping and accounting principles.
High proficiency in managing accounts payable and receivable, payroll, and bank reconciliations.
Experience with data entry, record keeping, and computer operation.
Proficiency in using accounting software such as QuickBooks, Sage, or equivalent.
Excellent organizational skills, attention to detail, and precision in handling financial data.
Ability to handle multiple tasks simultaneously in a deadline-driven environment.
Excellent communication and interpersonal skills for interacting with vendors, clients, and internal teams.
A minimum of an Associate's degree in Accounting, Finance, or related field.
Authorization to work in the USA without sponsorship.
Hardware Team Lead
Team Manager Job 18 miles from Lexington
Job Summary: This position is for a HW Team Leader reporting into the Analog and Mixed signal product development group. The successful candidate will be leading a team of analog and mixed development engineers in development of analog and mixed signal technology for PCB instrumentation in many design areas including
Precision measurement, signal sourcing, and DSP functions.
Strong grasp of detailed PCB development, analog circuit analysis, and familiarity with calibration of precision analog instrumentation are musts.
System level trouble shooting skills, plus excellent communication and organizational skills are mandatory.
Experience within the Automatic Test Equipment (ATE) industry is a definite plus
Work closely with marketing and applications to provide input to marketing strategies and future product developments.
Qualifications:
Master's Degree in Electrical Engineering (MSEE) preferred, bachelor's Degree in electrical engineering (BSEE) with additional experience acceptable.
Minimum of 5-year experience with MSEE, 7 years with BSEE preferably in ATE.
Strong detailed analog circuit analysis knowledge.
Ability to understand and create hardware block diagrams and schematics.
Ability to understand engineering, manufacturing, and customer requirements.
C/C++ programming skills.
Problem solving and debugging skills with the ability to solve system wide problems.
Ability to quickly learn our ATE programming environment.
Excellent communications skills.
Proven ability to develop quality deliverables on time.
Ability to team with software, hardware, applications and operations engineering staff, to bring-up new hardware designs and to diagnose chip and board problems.
Ability to adapt in a rapidly changing environment.
Beneficial Attributes: - ATE Experience and good understanding of Quality Audio Design.
With more than 3000 employees worldwide, we offer challenging and rewarding work experiences, generous employee benefits and a strong company culture. If you are looking for a global publicly traded company that provides you with international experience and a challenging work environment, then Cohu is your choice.
Connect with Cohu…
Connect with your future…
Cohu is a VEVRAA Federal Contractor and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability status or protected veteran status, or any other characteristic protected by law.
Commercial Operations Manager
Team Manager Job 30 miles from Lexington
Bluedrop Water is a leading water filtration company that supplies a variety of water filtration
systems and equipment to residential and commercial customers throughout the United States. We are seeking an experienced Commercial Operations Manager to join our growing team! The
ideal candidate will have a background in commercial operations, team management and
dispatch coordination. Previous experience should include overseeing a team of technicians,
optimizing workflow efficiency and ensuring seamless communication between sales,
operations and service teams.
This individual should possess excellent problem-solving skills, the ability to manage multiple
priorities, and a data-driven approach to decision-making. Strong leadership, communication,
and organizational abilities are essential, as they will be responsible for driving operational
excellence and customer satisfaction. A background in the water treatment, plumbing, or service
industry is a plus.
This position will operate from Bluedrop's South Easton,
Massachusetts, HQ & Service Center. This is a fantastic opportunity to succeed within a fast-
growing company with opportunities for advancement. Co-workers and senior management
value a fun and fast-paced work environment, and the perfect candidate does as well!
Responsibilities:
Scheduling and Routing:
- Create daily schedules for field technicians, optimizing routes to minimize travel time and
costs.
- Overseeing the scheduling of Commercial installations.
- Assisting with Out of Orbit installation and service.
- Prioritize tasks based on urgency.
- Make real-time adjustments to schedules due to cancellations, emergencies, or changes
in customer availability.
- Managing local and out of orbit customers preventative maintenance schedules
- Receive service requests from customers via phone, email or online platforms
- Assign appropriate field technicians based on skills, availability and location.
- Schedule appointments and allocate resources to ensure efficient service delivery.
Communication:
- Act as the primary point of contact for customers, providing updates on service
appointments and addressing inquiries.
- Act as the primary point of contact for field technicians through the day.
- Relay information accurately between customers and field technicians, ensuring clear
communication and understanding.
- Provide excellent customer service by addressing customer inquiries, resolving issues,
and ensuring a positive overall experience.
Qualifications & Skills:
· Pass pre-employment background check
· Proven Experience in operations management
· Effective oral communication and interpersonal skills
· Excellent problem-solving skills
· Excellent leadership and team-building skills
· Attention to detail and ability to perform multiple tasks simultaneously
· Ability to work under pressure in a fast-paced environment
· Proficient in computer operations and various software applications
Education & Experience:
· 5+ years in the service industry with a dispatch background preferred
· A HS Diploma or equivalent
Benefits
· Competitive Salary
· Health, Dental and Vision Benefits
· 401(K) Matching
· Employee Discount
· Paid Time Off
Bluedrop is an Equal Opportunity Employer.
Compensation details: 750 Yearly Salary
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Bookkeeper / Office Manager
Team Manager Job 13 miles from Lexington
POTTED UP is a boutique landscape firm offering landscape design, installation and maintenance services in the city of Boston, MA. Founded in 2007, our award-winning work is customized, inspired and crafted from an array of styles to achieve our client's landscape goals. We are a fast-growing company and we are excited to offer fun, pro-active professionals an opportunity to build a career at Potted UP.
Bookkeeper / Office Manager
The Office Manager is a full-time, in-office position supporting staff in day-to-day operations, as well as maintaining strong financial systems and reporting structures for the business. The Office Manager is a confidential employee who is an active participate in the management team regularly involved in discussion with management about budgets and employees.
Responsibilities
Maintain day-to-day financial operations with functional responsibility for accounts payable, account receivables and payroll
Prepares financial reports, reconciles bank statements, credit card statements and bookkeeping ledgers
Process financial transactions and pay invoices in a timely manner
Daily posting of financial transactions in QuickBooks,
Invoice clients on a 30 day cycle; prepare client invoices and invoices clients by the 3
rd
of each month
Monitor contract deliverables to ensure Potted Up is providing services within client approved budget
Prepare financial documents for monthly, quarterly and annual taxes
Assist in generating sales by preparing proposal templates
Work with Director of Operations to prepare weekly gardening maintenance delivery appointments
Manage benefits administration
Answers telephone, respond to general emails
Maintains senior leadership calendars and assist with emails
Maintains office files - electronic and hardcopy
Ordering supplies
Post job notices, coordinate interview process and oversee on-boarding of new employees
Coordinate social media: Instagram, Facebook, Indeed
Experienced required for this position:
Bachelor Degree or Business Administration Diploma preferred
2-3 years prior bookkeeping experience
Proficiency in QuickBooks - online
Strong knowledge of the following Software/Technology:
Copper (gmail integrated CRM)
Microsoft Office Suite (Excel, Word, Power-point)
Web usage, updates
Social media - Facebook, Instagram, etc.
Google calendar, Gmail, Dropbox
Customer service and relation skills
Ability to multi-task and good time management skills
Excellent verbal and written communications
Benefits:
We offer a highly professional, cooperative work environment by promoting a strong sense of teamwork, excellent client relations and a friendly, respectful work environment. Benefits include:
Paid Vacation Time & Holidays
Paid Sick Time
Retirement program with company match (401K)
Annual Bonus Program
Educational and Licensing reimbursement
Office Relocation Project Manager
Team Manager Job 13 miles from Lexington
Our client, a life sciences company, is seeking a talented Project Manager to lead a large-scale office move/consolidation. This person will be focused on tracking tasks, budgeting, coordinating meetings, managing vendors, and managing resources. Recent experience helping lead an office relocation is highly preferred.
Type: 12 Month Contract to Start, Potential to Extend
Location: 2-3 Days Per Week Onsite in Boston and/or new office location (~25 miles west of Boston).
Responsibilities:
Create detailed project scope and requirements documentation
Assist in developing business cases, cost estimates, risk matrices
Manage project timelines and provide ongoing status updates to achieve objectives.
Understand intricate details related to laboratory budgeting
Coach and mentor team members and direct reports
Ability to provide constructive feedback
Be responsible for coordinating project activities involving several parties, including a variety of clients, vendors, and colleagues at all levels.
Effectively communicate and engage with all levels of the organization verbally and in writing; translate decisions/strategies into business terms and implications; produce clear, understandable documentation geared for all audiences.
Able to liaise effectively with both business partners and clients
Individuals must be highly self-motivated and demonstrate the ability to execute initiatives with minimal direction and manage a wide range of topics to resolution.
Other duties as assigned.
Basic Qualifications:
Bachelor's Degree
Minimum 5 years of project management experience
Preferred Qualifications:
Project Management Professional (PMP) certification preferred or desire to achieve certification.
Strong capabilities using the Microsoft suite of products.
Excellent communication (verbal and written) and critical thinking skills
Exceptional organizational and planning skills with attention to detail
Demonstrated success delivering solutions in complex, highly regulated environments
Strong working knowledge of healthcare/clinical operations/laboratory information management systems
Ability to facilitate and influence both internal and external stakeholders at all levels
Demonstrated ability to be flexible and adaptable to change
Experience with project delivery in a global company and coordination with multi-location-based project teams is critical
Office Manager
Team Manager Job 30 miles from Lexington
We are seeking an Office Manager for a Real Estate client. The ideal candidate will be able to effectively coordinate meetings and other office needs. They should be comfortable answering inbound phone calls, distributing mail to employees, handling facilities and maintenance needs and promoting a positive work environment. They should also possess a friendly demeanor so they can effectively interact with office visitors.
Responsibilities:
Greet and assist office visitors in a warm and professional manner
Manage multiple meeting room calendars
Oversee project management related to events, conferences and meetings
Maintain updated and accurate information in electronic databases
Answer, screen, and direct phone calls accordingly on a multi-line phone
Provide additional administrative support to the Human Resources department and other personnel as needed
Manage overall office maintenance including upkeep of cleanliness, organization, and stock of supplies
Qualifications:
2+ years of administrative experience in a similar role
Must be motivated, professional, and have excellent communication skills
Friendly and personable with a positive attitude
Strong multi-tasking skills
Tactful and adaptable, able to take direction and follow instructions
Keen attention to detail and high level of accuracy
Strong proficiency with Microsoft Office programs
Our Commitment to Diversity, Equity & Inclusion
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
Contact Center Supervisor
Team Manager Job 33 miles from Lexington
Xceedance is a global provider of consulting and managed services, technology, and data sciences to insurance organizations. With offices in the United States, United Kingdom, Poland, and India, Xceedance helps insurers launch new products, drive operations, implement technology, and deliver advanced analytics capabilities and process optimization. The experienced insurance professionals at Xceedance enable re/insurers, brokers, and program administrators worldwide to enhance policyholder service, enter new markets, boost workflow productivity, and improve profitability. For more information, visit ******************
Job Description Summary:
Assists Supervisor with all designated tasks of running contact center team for a homeowner insurance carrier maintaining the agents' performance and adherence. Monitoring the queue and service level to maintain coverage and taking calls.
Key Responsibilities:
As a part of a call center team the member is expected to assist their assigned Supervisor in maintaining coverage of the queue, taking calls at least 20% of the time on a weekly basis, during peak times, low service level and special events. Answering questions via team's chats, performing QA on agents, providing detailed feedback, coaching and developing team. Hosting or assisting in team meetings to review team performance as a whole, areas that need improvement and providing important updates. Assisting in various administrative duties including but not limited to tracking and recording attendance, adherence, IT issues, response times. The team lead works hand in hand each day to ensure their team is performing to the best of their abilities, identifying where retraining may be needed and ensuring success as a whole.
QUALIFICATIONS:
• Min. 5 years of experience with 2 years in team lead/SME role
• Previous background in personal lines insurance of at least 2 years
• Previous Team Lead experience in an inbound call center with high call volume
• Effective communication skills
• Strong ethics • Relationship building
Core Skills:
• Team management
• Transfer and effectively communicate knowledge of business rules
• Solid understanding of QA process, procedure, and guidelines
• Professional demeanor and effective communication skills
• Basic knowledge of office suite
• Ability to multitask and work in a fast-paced environment
• Motivated and willing to learn new tasks
• Problem solving skills Additional Skills:
• Positive attitude
• Team player
• Forward thinker
Benefits:
At Xceedance people come first. Our training and development programs are focused on people growth and will help you develop and explore newer skills to bring out the best in you. We have many internal career opportunities - Over the course of your career with us, your goals may shift and your interests may change. We keep the team informed about new positions and programs that will enable you to explore different opportunities that could help advance your career. We build engaged and motivated teams - Challenge and diversity are a part of our dynamic and interactive environment, which makes each day new and exciting. We strive to introduce new experiences into our work life through our fun at work initiatives, and social activities inside and outside our organization.
Office Manager/Admin
Team Manager Job 14 miles from Lexington
Office Admin:
Greet visitors and direct them to the appropriate offices
Manage phone calls and correspondence (e-mail, letters, packages, Shipping assets etc.)
General upkeep and maintenance of office premises including fixtures and furniture's, security access, building/facilities liasioning, ordering supplies and providing administrative support to the employees.
Office and Guest house purchases are per policy, guidelines/approved budgets for each location and maintain the reports.
General upkeep and maintenance of guest houses premises. Assign guest house to employee from other locations and maintain the log.
Keep stock of office supplies and place orders when necessary
Operations Manager
Team Manager Job 33 miles from Lexington
The Operations Coordinator ensures the smooth functioning of Preservation Worcester. and oversees the day-to-day administrative operations of the organization. The position requires a strong blend of administrative, marketing and customer service skills.
Responsibilities include, but are not limited to:
· Acting as the organization's first point of contact in a professional and welcoming manner.
· Managing correspondence including phone calls, mail, email, and calendar.
· Performing administrative tasks including mailings, meeting and event support, donor database management and donor recognition, and the preparation of spreadsheets and reports.
· Engaging in diverse bookkeeping tasks, including processing bank deposits, reconciling monthly receipts and assisting with audit preparation
· Providing headquarters management including working with tenants, tracking tenant rent payments, ordering and procuring supplies, troubleshooting, and interacting with cleaning and maintenance crews
· Creating and scheduling engaging social media content including website maintenance and content, enewsletter creation and distribution, and social media postings
Qualifications - Candidate should possess:
· Excellent customer service skills and should enjoy working with people.
· Ability to manage multiple priorities with a keen attention to detail
· Excellent written and verbal communication skills
· Strong computer skills.
· Marketing and social media skills
· Understanding of financial and budgeting process and principles
· Interest in and knowledge of historic preservation a plus.
· Experience working in the non-profit sector a plus
How to Apply:
Please send cover letter and resume to: Deborah Packard at *****************************************
Operations Manager-Highest growth in Northeast
Team Manager Job 30 miles from Lexington
Easton Select Group is a pool services and backyard leisure company based in South Easton, MA. With a 50-year legacy of quality and innovation, the company offers pool products, services, and expertise to homeowners nationwide. Easton Select Group pursues acquisition opportunities to enhance the competitive advantage of pool professionals in the industry.
Role Description
This is a full-time on-site role for a Operations Manager at Easton Select Group in South Easton, MA. We are creating the fastest growing Service Division in the Northeast. The Operations Manager will be responsible for overseeing daily operations, managing staff, optimizing processes, and ensuring efficiency and quality in all operational aspects of the business. Become a leader in one of the fastest growing service business in the Northeast.
Qualifications
Operational Management, Process Optimization, and Staff Management skills
Strong analytical and problem-solving abilities
Excellent organizational and leadership skills
Experience in the pool services or related industry
Pools, Pools, Pools and construction experience preferred
Knowledge of regulatory requirements and compliance
Bachelor's degree in Business Administration, Operations Management, trade license or related field
Benefits
-BCBS Medical, Dental
-Vison
-401k
-Life
-Paid Holidays
Operations Manager
Team Manager Job 19 miles from Lexington
We are seeking an energetic, detail oriented, and driven Operations Manager to support the operations of Nick's Roast Beef. Serving the North Shore community for 50 years, Nick's Roast Beef is famous across New England for its delicious, high sandwiches and deep community ties.The ideal candidate will be a self-starter with a passion for entrepreneurship, business strategy, efficient operations, and customer service. This role requires someone who can roll-up their sleeves to support the operations of a fast-paced business, while also working on projects across marketing, strategic planning, finance, and people management.
To ensure strong operations, the Operations Manager will train the team on new systems and processes to produce delicious food and create an unforgettable customer experience. To shape the future direction of the brand, they will explore new growth opportunities. For the right candidate, this can be a dream role that provides fantastic autonomy, purpose, leadership responsibility, and career growth while blending the disciplines of general management, brand management, and business operations.
Responsibilities:
Serve as Operations Manager of the company reporting into the owners
Support day-to-day operations ensuring quality food and customer service, and managing inventory, labor, food, and other operating costs
Support a team of 20+ employees, including hiring, training, and performance
Develop and manage a budget ensuring profitability of the business
Identify and implement process improvements
Continuously evaluate and improve the customer experience
Design and execute on brand and marketing campaigns
Develop and maintain relationships with customers and the local community
Qualifications:
Strong attention to details and drive to ensure day-to-day operational excellence
Willingness to learn and lead a highly successful business with lots of loyal customers
Prior experience in sales, marketing, and/or hospitality preferred (experience in food service is a plus, but not required)
Experience managing and leading teams is a plus
Strong business acumen and financial analysis skills
Excellent communication and interpersonal skills
Passion for hospitality and entrepreneurship
Salary and Benefits:
Salary range of $50,000 to $75,000 based on experience
Health insurance
Paid time off and holidays
If you are a self-motivated and entrepreneurial-minded individual and are excited to be part of a fast-growing business, we encourage you to apply for this exciting opportunity!
Operations Manager
Team Manager Job 45 miles from Lexington
Providence, RI
$80k salary
A family run company that has been in business for almost 100 years is looking for an Operations Manager to run a retail distribution center in Providence, RI. This distribution center is less than 100k sq. ft. with 60+ employees.
To be successful in this position ideally you have…
Experience with high volume of SKUs
Knowledge of WMS
Ability to work in a fast paced distribution environment
A minimum of 5 years of managerial experience in distribution
Retail distribution experience preferred
If this sounds like YOU…Send me your resume!
hholdaway@irisrecruiting.com