Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Title: Team Lead
Job Type: Full Time
FLSA Status: Non-Exempt/Hourly
Grade: G
Function/Department: Health Plan and Healthcare Services
Reporting to: Supervisor/Manager - Operations
Pay Range: TBD
Role Description: The Team Lead plays a crucial role in ensuring the HPHS team operates efficiently and effectively, delivering exceptional service to our clients.
Roles & Responsibilities
* Lead and mentor a team of professionals, ensuring they meet performance targets and objectives.
* Assist team members with daily tasks and resolve operational issues to ensure client needs are met promptly and effectively.
* Identify and recommend process improvements to enhance team efficiency, quality, and cost-effectiveness.
* Implement and maintain quality control measures to ensure that products and services meet or exceed industry standards and client expectations.
* Develop and maintain key performance indicators (KPIs) to measure and report on the effectiveness and efficiency of team operations.
* Foster strong relationships with clients, address their concerns, and ensure high levels of satisfaction.
* Identify training needs and provide support for the professional growth of team members.
Expected/Key Results
* Exceed customer experience metrics, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and other relevant measures.
* Assist in meeting revenue targets by effectively managing login hours, staffing levels, and other critical factors.
* Assist in meeting team retention targets to ensure a stable and experienced workforce.
* Skilfully handle customer escalations to address concerns and provide timely resolutions.
* Ensure the team consistently meets the highest quality standards in their work.
* Provide coaching and mentoring to support the professional development and growth of team members.
* Ensure the availability of resources in line with scheduling requirements for efficient operations.
* Achieve a score of 'XXXX' on Employee Satisfaction parameters for respective programs and processes, fostering a motivated and engaged team.
* Prioritize people engagement and development, including employee retention, professional growth, and succession planning within the team.
Qualifications
The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education
* High school diploma or equivalent required
Work Experience
* At least 2 years of team experience, with a consistent track record of strong performance
Competencies & Skills
* Strong analytical, problem-solving, and decision-making skills
* Excellent verbal and written communication, interpersonal, and leadership skills
* Familiarity with industry-specific technologies and tools
* Knowledge of relevant industry regulations and compliance
Additional Qualifications
* Ability to work flexible schedule based on client demands
* Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements
* Ability to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position may work onsite or remotely from home.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 25 pounds.
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law.
Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.
$39k-71k yearly est. 3d ago
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Fulfillment Center Supervisor
Taylor Corporation 4.3
Team manager job in Jeffersonville, IN
Let Us Power Your Potential!
Benefits Start Day 1!
Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.
Ready to reach your potential? It's time to look at Taylor.
Your Opportunity:
Taylor Communications, a Taylor Corporation company,is seeking a 1st ShiftFulfillment Center Supervisortomanage the overall day to day operation within our Jeffersonville, IN,facility. The position is responsible fortalent acquisition and management, training, scheduling and ensuring a safe work environment.
Your Shift: 7:00 AM - 4:30 PM, Monday - Friday (additional hours may be required)
Your Responsibilities:
Manage the day-to-day operations of a customer's distribution center
Ensure a safe work environment
Oversee hiring, training and maintaining employee relations
Responsible for controlling expenses, inventory control and loss prevention
Ensures timely distribution of merchandise
Adhere to established warehousepoliciesand practices
Track Key Performance Indices
Develop departmental budgets and control costs
Manage relationships with onsite customers
You Must Have:
Strong customer-focused mindset
Quality and process driven
Project management skills/experience
College degree or at least 5 years of relevant experience
Documented work history of increasing responsibility
Strong working knowledge of UPS, FedEx, and other manifesting systems.
Knowledge of operations of material handling equipment such as sit-down lift trucks, reach trucks and order pickers
Experience in Warehouse Management Systems (WMS) and utilizing bar code scanners
We Would Also Prefer:
LEAN Manufacturing knowledge
Leadership experience
Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check!
partners/taylorcorp/
About Taylor Corporation
watch?v=pd XOC8HM-NM
One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.
With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
$27k-34k yearly est. 3d ago
Customer Experience Manager - Victoria's Secret - Jefferson - Louisville, KY
Victoria's Secret 4.1
Team manager job in Louisville, KY
A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports as assigned:
Customer Experience Lead(s) and / or Associates
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $21.15
Maximum Salary: $29.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Ability to improve customer satisfaction and drive customer loyalty.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 3+ years of retail leadership experience preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$21.2-29 hourly 3d ago
Team Manager-MPL (KTP)
Ford Global
Team manager job in Louisville, KY
...
You will direct and control the management of production and non-production materials from the loading/unloading receiving/shipping docks, shipping/receiving CMMS transactions, line feeding up to the point of use to the production customer, which includes proper storage, material disposition, Hazmat, continuous improvements in PMHV equipment activity, removing scrap material, forward model launch timing and change control, synchronous material flow, marketplace management, onsite switching, bull pen management, container management, and industrial material.
You'll have...
· High School Diploma or GED
· Strong interpersonal and communication skills
Even better, you may have...
· Degrees in Material Planning and Logistics, Supply Chain mgmt., Material Handling/Packaging Engineering, Business Administration, Industrial Operations, Logistics, desirable
· Production System, Synchronous Material Flow, and lean manufacturing knowledge and experience for material replenishment desired
· Previous plant experience is desired.
· Knowledge of CMMS, TWOs, SMART, CPARs, SFR, OSHIM, is a benefit
· Having a long-term interest in Material Planning and Logistics career desired
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members, and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.
LL6-
**********************************************************************************************************************************************************************
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
#LI-Onsite
#LI-JL1
What you'll do...
· Manage the business with policy deployment objectives, implementation plans, and proper accountability.
· Conduct department reviews, which include status and improvement actions for safety, quality, delivery, cost, people, maintenance, and environment (S,Q,D,C,P,M,E).
· Maintain departmental budget and implement plans for continuous improvement in indirect labor and all overhead accounts.
· Support Ford Production System principles through synchronous material flow and lean mfg. implementation.
· Develop and implement processes to ensure the effective training and development of department personnel and create developmental opportunities for direct reports.
· Administer salary performance reviews, reward and recognize, and address any needed corrective actions.
· Review, evaluate and implement future plans for new programs, which may include modification of plant equipment, resources, and/or facilities to determine the effect on material handling operations.
· Provide direction and support to Material Handling personnel in material handling business.
· Work with our union partners to address any dept. issues or dept. opportunities.
$43k-89k yearly est. Auto-Apply 8d ago
NK - Customer Service Supervisor
GAT 3.8
Team manager job in Louisville, KY
GAT is seeking dynamic individuals to join its team of aviation professionals.
Classification: Part time, variable, Non-Exempt
Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.
Job Responsibilities:
Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
Responsible for equipment and ensuring its safe and efficient operating status;
Confer with other supervisors and managers to coordinate activities with other departments;
Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
Ability to comply with attendance/tardiness standards.
Able to perform under pressure and within fixed time constraints
Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
Ensure crews are being briefed before flights on positions to take and how flight will work
Other duties as assigned
Requirements:
Strong understanding of Airline Customer Service
Experience in the Airport Ground Handling business.
Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
A proven track record in supervising a business unit.
Experience in operational planning and resource allocation.
Working knowledge of GSE maintenance issues.
Experience and understanding of commercial issues in aviation.
Must have a High School diploma, GED
Must be at least 18 years of age
Capable of processing information in a timely manner
Must have and maintain a Valid Driver's License
Able to proficiently speak, read, and write in English
Basic computer literacy
Previous ramp or airline experience
Must successfully complete all training requirements and maintain certifications throughout employment
Must clear an FBI fingerprint background check
Must successfully complete all required training
Physical Requirements:
Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
Must be physically fit to perform the duties of the job
Willing to work outside in all types of weather conditions with exposure to loud noises
Specific Working Hours
Must be able and flexible to work variable shifts, weekends, and holidays
Specific shifts to be determined
Must be able to work extended hours on short notice during non-routine operations
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
$24k-33k yearly est. 6d ago
Onboard Shore Experience Manager
Victory Cruise Lines
Team manager job in New Albany, IN
Job Description
If you believe the best part of any journey happens when guests step off the ship and into unforgettable moments, this role was made for you. Victory Cruise Lines is seeking an energetic, polished, and people-obsessed Shore Experience Manager to lead the adventures that turn our Great Lakes voyages into lifelong memories. From charming harbor towns to iconic destinations, you'll navigate our guests through the experiences they will talk about long after they return home. As the onboard face of Victory's shore experiences, you'll be part host, part leader, part problem-solver, and full-time memory-maker. You'll ensure every excursion is seamless, safe, and spectacular - all while engaging guests daily, making announcements, answering questions, and embodying Victory's culture of Safety, Service Excellence, Teamwork, Integrity, Service Excellence, Innovation and Have Fun. If you thrive in a fast-paced, guest-forward environment and love being where the magic happens, welcome aboard!
This is a seasonal, day rate position for Victory Cruise Line's 2026 season.
Experience Coordination:
Ensure all experiences are planned, scheduled, and operated according to company guidelines, safety protocols, and guest satisfaction standards.
Guest Experience Management:
Serve as the main point of contact for guests regarding shore experiences, offering advice, recommendations, and resolving any issues or concerns.
Ensure that all experiences are operated in a manner that meets or exceeds guest expectations for quality, safety, and enjoyment.
Collect and analyze guest feedback on experiences to continuously improve offerings and services.
Make announcements on the Public Announcement system as required
Act as a social ambassador for the cruise, engaging with guests daily throughout the ship whether scheduled or unscheduled
Act as ambassador of Victory Cruise Lines, ensuring you provide accurate and up to date information about the cruise and the company
Operational Management:
Monitor experience logistics, including transportation, timing, and coordination with local service providers.
Ensure the timely departure and return of all experiences, managing any delays or issues that may arise.
Oversee the experience booking process, including pre-bookings, on-board sales, and ensuring accurate billing.
Any other tasks or duties assigned.
Safety and Compliance:
Ensure that all experiences comply with local regulations, safety standards, and company policies.
Conduct safety briefings for guests prior to experiences departures, ensuring all safety protocols are communicated and understood.
Conduct regular risk assessments of experience activities and locations to minimize safety hazards and provide recommendations for improvements.
Guest Experience Team Cross-Department Collaboration:
Work in collaboration with the Guest Experience Team, ship's operations, and hotel managementteams to ensure smooth and efficient operations.
On sea days, assist in hosting events with the entertainment team.
Work as a unified Guest Experience Team to ensure a seamless guest journey.
Maintain an organized, clean Guest Experience office to ensure smooth collaboration with other team members.
Make every effort to assist all departments as time allows.
REQUIREMENTS & QUALIFICATIONS
Experience:
Minimum of 3-5 years of experience in a management role within the travel, tourism, or hospitality industry, with specific experience in shore experiences, tour operations, or event management.
Previous experience working in the cruise industry or with excursion operations is highly desirable.
Proven ability to manage and lead a team in a fast-paced, customer-facing environment.
Previous experience on the Great Lakes and Seaway is preferred, but not required.
Skills & Abilities:
Excellent leadership, organizational, and interpersonal skills.
Strong guest service orientation with the ability to manage expectations effectively.
Ability to multitask, prioritize, and solve problems quickly.
Strong communication skills, both verbal and written.
Demonstrated confidence and effectiveness in public speaking, including delivering daily announcements and presentations to large groups of guests
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with reservation systems or CRM software.
Knowledge of foreign languages is an asset, but not required.
Ability to work in a dynamic, fast-paced, and at times physically demanding environment.
Willingness to travel extensively, sometimes for extended periods, and work weekends and holidays as required.
Ability to lift up to 30 pounds and manage on-site experiences and activities.
Strong attention to detail and ability to work independently with minimal supervision.
Education:
High school diploma or equivalent required.
Additional certifications or training in tourism, hospitality, or customer service management is a plus.
*Additional requirements may be required depending on the physical needs of the role.
$58k-111k yearly est. 12d ago
Dental Office Manager
I4 Search Group Healthcare
Team manager job in Louisville, KY
Job Description
Front Desk Leader - Dental Office
Salary: 25-30
Full Benefits
Provides dedicated oversight to front desk operations and administrative staff in a progressive dental practice. Seeks a leader with a kind demeanor who puts patients first, is always willing to help, and is committed to personal and professional growth.
Responsibilities
Supervises the front desk team
Greets and assists patients professionally
Coordinates all appointment scheduling
Manages patient billing and insurance processing
Maintains accurate patient records and safeguards confidentiality
Upholds office compliance and best practices
Oversees accounts, monitors receivables, and ensures collection of outstanding payments
Communicates clearly with patients regarding financial arrangements
Resolves insurance and billing issues promptly
Performs end-of-day financial reconciliation and deposit preparation
Implements and updates financial protocols as needed
Directs team huddles, training, and workflow delegation
Supports office inventory management
Motivates staff and encourages a positive, team-oriented environment
Handles additional management duties as assigned
Desired Qualities
Demonstrates effective leadership and compassion in daily interactions
Maintains a gentle and kind approach, prioritizing patient needs
Skilled in collections and account management, securing payment for services rendered
Proficient in dental billing software and financial coordination
Shows initiative in helping others and seeking new learning opportunities
Builds strong relationships with patients, team members, and external partners
Committed to maintaining professionalism and growing with the practice
This opportunity suits a professional who excels in front office leadership, possesses sound financial acumen, leads with empathy, and is dedicated to supporting both patients and team members as the practice grows.
$38k-55k yearly est. 24d ago
Customer Service Manager - State Farm Agent Team Member
Bryan Jackson-State Farm Agent
Team manager job in Jeffersonville, IN
Job Title: Full-Time Office / Customer Service Manager Salary: $50,000 per year (dependent on experience) Benefits:
Simple IRA: 100% match on 3% employee contribution
Group Life Insurance
Paid Time Off (PTO)
Paid Holidays
Salary plus commission / bonus
Job Description: We are seeking a dedicated and experienced Manager to join our team. The ideal candidate will be responsible for ensuring the smooth operation of our office and supporting our customer service team. Key responsibilities include:
Monthly bank reconciliations
Scheduling
Hiring and training office staff
Managing payroll
Overseeing day-to-day operations of the customer service team
Qualifications:
Proven experience as an Office Manager or similar role
Excellent organizational and leadership skills
Strong communication and interpersonal abilities
Proficiency in office software (e.g., MS Office)
Attention to detail and problem-solving skills
$50k yearly 5d ago
SR Operations Supervisor
Universal Logistics Holdings 4.4
Team manager job in Louisville, KY
Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!
WESTPORT AXLE CO., LLC, is a leading transportation and third-party logistics provider (3PL) that offers a broad scope of services throughout the entire supply chain. Westport's experienced managementteam, with its state-of-the-art technology, provides customized logistics solutions to its customers resulting in proven efficiencies and savings.
This operation supports a full range of our value added services. We manage and operate a cross dock and warehouse facility which encompasses: Picking, Packing, Storage, and Shipping of automotive parts and equipment. This operation ships to various dealers, warehouses, and distribution facilities - as well as direct to the assembly line in a Just-in-Time (JIT) capacity.
Schedule: Friday - Monday (C-Crew)
Friday - Saturday: 6:00am - 4:30pm
Sunday - Monday: 6:00pm - 4:30am
Principal Duties and Responsibilities (Essential Functions):
Directly supervise department line personnel.
Directly supervise the activities of the designated department area - Quality, Materials, or Production while maintaining on-time delivery to the customer.
Focus on achieving Company Productivity, Quality and Safety goals.
Maintain attendance, production and training records for organization purposes.
Report any problems that could interfere with production or related department assemblies to the necessary internal staff immediately.
Ensure a clean, safe work environment.
Observe company policies and ensure that all policies are conformed to, including work instructions, SOPs, PPE, training, and safety rules.
Handle employee issues such as coaching, disciplinary actions etc. and respond to any Corrective Actions and/or findings from internal and external audits.
the Quality and Environmental policies and Management Systems.
Other Responsibilities:
Schedule time for necessary employee meetings.
Keep employees informed of various plant committees and functions.
Address employee concerns in a timely and professional manner.
Promote safety awareness.
Complete special projects, assignments and/ or other tasks in a timely and professional manner.
Required Qualifications & Skills:
High School diploma or equivalent.
Ability to use MS software to complete reports, emails and projects.
Ability to deal with confidential information and/or issues using discretion and judgment.
Knowledge of the production process, plant and its various functions.
Knowledge of production parts required for assembly.
Ability to lead people
Willingness to complete required classes and other recommended seminars that may be identified through career path process.
$33k-49k yearly est. Auto-Apply 60d+ ago
Interim Supervisor, Patient Support
Knipper Health 4.5
Team manager job in Louisville, KY
YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! KnipperHealth is a highly profitable, rapidly growing company that is competitively unique and nimble in service solutions. We offer incredibly competitive pay and benefits that start on your first day of employment.
Things you can expect within your first 90 days:
* Zero time waiting for benefits
* Welcoming team with a great culture
* Classroom and on-the-job training
* 30/60/90 check-ins with leadership team
* Educational Assistance Opportunities
POSITION SUMMARY:
The Supervisor manages program staff, activities, processing, order fulfillment and deliverables associated with assigned Program(s).
Responsibilities
* Direct the work force either directly or indirectly through the management hierarchy to include interviewing, selection, orienting, training, coaching, performance management, as appropriate
* Coordinate and supervise the daily activities of a team pharmacy members and programs that range from routine to moderately complex. Typically, does not spend more than 5% of time performing the same work as those supervised
* Assist with monitoring attendance, weekly time approval, and PTO requests
* Ensures agents understand and comply with all pharmacy objectives, performance standards, and policies
* Assist Team Leads with answering agent questions regarding best practices or difficult calls
* Ensure necessary changes are made in staffing based on day of week, volume of work, client priority, or other anticipated or unanticipated events to ensure SLAs are achieved
* Identify operational issues, suggest and implement improvements
* Perform QA on agent phone calls
* Monitor and evaluate agent performance, train, coach, and escalate performance issues as necessary
* Monitor Key Performance Indicators (KPIs) - Identify, track and utilize KPIs to achieve business objectives and drive continuous process improvement
* Perform routine audits to ensure standard operating procedure (SOP) compliance
* Ensures training plan is coordinated with training department for new hires.
* Preparing reports and analyzing data to assist management as they determine client program goals
* Working with other supervisors and managementteam members to support agents and maximize customer satisfaction
* Keep management updated on all activities, metrics, and issues
* Provide communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or action
* Monitor individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets
* Ensure that staff receive the training needed to be proficient in their roles
* Answer questions and requests, respond to and refer inquiries to the Pharmacist when necessary
* Provide high quality customer service to patients and doctors while protecting patient confidentiality
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications
MINIMUM JOB REQUIREMENTS:
* Bachelor's Degree with three (3) or more years related experience or equivalent combination of education and experience
* Three (3) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
* Two (2) years of supervisory experience
* Experience with HIPAA, PDMA, cGMP adverse events
PREFERRED EDUCATION AND EXPERIENCE:
* Specialty pharmacy experience
* Supervisory experience in a call center environment
* Project management experience
* Bi-lingual, English and Spanish
KNOWLEDGE, SKILLS & ABILITIES:
* Ability to coach, train, and motivate employees and evaluate their performance
* Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
* Able to manage one's own time and that of their direct reports; seeks agreement on resource allocation taking into account all stake holders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and spend only on things that improve customer satisfaction
* Personal initiative and commitment to team and organizational goals
* Ability to work independently with minimal supervision
* Ability to work under pressure and appropriately prioritize responsibilities
* Ability to accept changing workflows and unexpected demands requiring flexibility
* Excellent verbal and written communication skills
* Excellent analytical, problem solving and decision-making skills
* Excellent interpersonal and customer service skills
* Excellent organization skills with attention to detail
* Excellent typing / keyboarding skills
* Ability to learn from a variety of techniques
* Ability to accept ambiguity at times and apply decision making skills to determine course of action
* Ability to follow established process flows
* Ability to perform accurately and efficiently when inputting information into computer software
* Ability to effectively multi-task
* Strong computer skills including Microsoft Office products
* Basic math skills
* Ability to recognize subtle differences in names and numbers
* Ability to work effectively in highly stressful situations, exhibiting flexibility in changing situations
PHYSICAL DEMANDS:
* Location of job activities 100% inside
* Extensive manual dexterity (keyboarding, mouse, phone)
* Constant use of phone for communication
* Noise and/or vibrations exposure
* Frequently reach (overhead), handle, and feel with hands and arms
* Sit for prolonged periods of time
* Occasionally stoop, kneel, and crouch
* Occasionally lift, carry, and move up to 25 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$30k-42k yearly est. Auto-Apply 8d ago
Hotel Front Office Manager
Innventures Hotel Mgmt Co 3.4
Team manager job in Louisville, KY
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 80 hours vacation days, sick/ wellness leave and 8 holidays
Company-matched 401(k) plan
Bonus Plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - Front Office Manager:
Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Office Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.
A TYPICAL DAY:
Oversee hiring, training, coaching, mentoring and scheduling for the front office team.
Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction.
Apply problem solving skills to resolve guest issues to their satisfaction.
Supervise ordering and inventory for front office supplies within a set budget.
Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Support the goals of the hotel through teamwork and collaboration with all departments.
REQUIREMENTS:
Previous hotel front desk experience is required, along with lead or supervisor responsibilities. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.
POTENTIAL CAREER PATH:
Operations Manager or Sales Manager - Assistant General Manager
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
$41k-53k yearly est. Auto-Apply 60d+ ago
Customer Service Manager - State Farm Agent Team Member
Brian Arends-State Farm Agent
Team manager job in Prospect, KY
Job DescriptionBenefits:
Simple IRA with employer match
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Brian Arends - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
RESPONSIBILITIES:
Oversee the customer service team and daily operations.
Respond to customer inquiries regarding insurance policies, coverage options, claims, and billing, ensuring clear and accurate information is provided.
Assist customers with policy changes, including updating personal information, adding or removing coverage, and processing renewals or cancellations.
Maintain accurate customer records and policy documentation, ensuring compliance with industry regulations and company standards.
QUALIFICATIONS:
Experience in customer service and customer management preferably within the insurance industry.
Bilingual Spanish preferred
Strong leadership and organizational skills.
Excellent communication and problem-solving abilities.
Willing to obtain active insurance license.
About this role: Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargo In this role, you will: * Lead or participate in support functions for multiple business groups and contribute to large scale strategic initiatives
* Lead in the execution of various supervisory approvals for the Brokerage Support team including, supervisory review and approval of operational transaction requests including but not limited to, asset movement, account maintenance, order errors, document approvals and various remediation projects to ensure timely completion, quality, and compliance
* Lead, participate and collaborate with peers, colleagues and mid-level managers in adherence, development and interpretation of policies, procedures, and compliance requirements
* Act as the primary point of escalation for operational controls, technology and service inquiries from Financial Advisors, Client Associates, Operations and other branch and Support Center employees to resolve complex issues related to work allocation, and daily operations
* Lead or participate in research and resolving moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy, policies, procedures, and compliance requirements
* Work independently to identify, strategize and make recommendations for support function by providing support and leadership
* Provide leadership in management of relationships, participate in planning and execution of programs, services, and initiatives that may include risk mitigation, efficiency, and customer experience with cross functional business partners
* Identify and provide consultation on opportunities for process improvement and risk control development
* Lead and support the onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets
* Lead projects, teams or serve as a mentor for those who are less experienced; guide talent development and assist local management in hiring talent for Client Associates within assigned markets
Required Qualifications:
* 4+ years of Financial Services Industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
* US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
Desired Qualifications:
* 1+ years of leadership experience
* Knowledge and understanding of branch exams and regulatory requirements from an operational support perspective
* Strong client service skills
* Strong attention to detail and accuracy skills
* Effective organizational, multi-tasking, and prioritizing skills
* Strong verbal, written, and interpersonal communication skills
* MS Office (Teams, Outlook, Word, Excel, PowerPoint) experience
Job Expectations:
* US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. FINRA Series 65 or 66 examinations or equivalent must be completed within either a 90 or 180-day time period, depending upon number of license(s) needed if not immediately available to transfer upon hire. FINRA recognized equivalents will be accepted. This will be communicated at time of offer acceptance. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required
* This role requires a FINRA supervisory license and may require working in the assigned office location for at least one year from the hire date. Any supervisory role employee holding a FINRA supervisory license, who has answered affirmatively to certain Form U4 Section 14 regulatory questions/disclosures, will be ineligible to work from a location other than their assigned office location
* Ability to travel up to 20%
Posting End Date:
23 Jan 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$67k-110k yearly est. 4d ago
Front Office, Title Services Manager
Cox Enterprises 4.4
Team manager job in Clarksville, IN
Company Cox Automotive - USA Job Family Group Business Operations Job Profile Manager, Business Services Management Level Manager - People Leader Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Compensation includes a base salary of $0.00 - $0.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description:
Responsibilities of Multiple Office Locations: Indianapolis, IN; Hamilton, OH; and Clarksville, IN.
Must live in one of the following states: Indiana and Ohio.
This position manages and coordinates general office activities, including office administration and staff, is responsible for the accuracy and efficiency of all sales records and documents, and assists customers with sales and service-related problems and questions.
Job Responsibilities:
* Manage daily administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc.
* Maintain and oversee sale day process and flow according to company policies.
* Develop and implement training methods to ensure all employees have essential job skills.
* Maximize office productivity through proficient use of appropriate software applications, and research and develop resources that create a timely and efficient workflow.
* Maintain and develop office staff by recruiting, selecting, orienting, training and supervising employees, and by providing educational opportunities. Counsel and discipline employees, as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.
* Analyze and organize office operations and procedures such as approval of payroll time for office staff, filing systems, requisition of supplies, and other clerical services.
* Plan office layout, develop office budget, schedule expenditures, analyze variances and initiate cost reduction. Prepare activity and sales reports for management upon request.
* Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Supervise the servicing of office equipment and the ordering of office supplies.
* Maintain and monitor systems to process customer transactions according to established guidelines. Monitor and keep current with Department of Motor Vehicle laws and regulations.
* Coordinate activities of various clerical departments and employees and interact with other departments as necessary to ensure high quality of service to customers.
* Interact and coordinate with corporate when new procedures are needed, develop, and implement improvements in methods and systems to ensure the smooth flow of work and customer satisfaction.
* Interact and coordinate with the corporate to develop and administer proper procedures for floor plan payments.
* Ensure that all customer payments are processed on day of receipt for timely deposit.
* Work closely with Accounting and MFS Collections departments regarding customer payments and monitoring Working Cash Reports.
* Ensure all cash receipts are handled in accordance with IRS 8300 procedures.
* Administer and supervise all title processing for operating location transactions.
* Assist customers and employees in solving sales related issues.
* Actively work with other departments to create strong relationships and increase efficiencies.
* Supervise dealer registration office and title office as needed to ensure quality service to customers.
* Hire and supervise block clerks. Establish schedules to ensure appropriate coverage for sale day activities and volumes.
* Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
* Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
* Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
* Enforce all company policies and procedures related to employee and customer conduct.
* Partner with various market level support teams (i.e., Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support.
* Perform other duties as assigned.
Qualifications:
* Equivalent combination of education and work-related experience
* High School Diploma and 11 years of relevant experience in related field. ~OR~ Bachelor's Degree and 7 years of relevant experience in a related field and 1 year of experience in a leadership role ~OR~
* Master's Degree and 5 years of relevant experience in related field. ~OR~
* Ph.D and 2 years of relevant experience in related field.
* Automotive Title experience.
* 3- 5 years of office management or supervisory experience.
* Ability to Travel
* Client Servicing
* Customer Service Focus
* Effective communication and interaction skills.
* Effective management, customer service, and organizational skills.
* Comprehensive knowledge of title & DMV laws and regulations.
* Experienced computer and software knowledge essential, including AS400.
* Ability to handle multiple tasks at one time.
* Ability to sit or stand for prolonged periods of time. Vision abilities required include close, distance, color, and depth perception.
* Knowledge of Microsoft Office, including Microsoft Word, Excel, and Outlook software.
Preferred:
* Certified Notary
* Prior Auction experience
Work Environment:
Fast paced, close quarters. Occasional exposure to fumes, odors, and weather conditions
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$35k-44k yearly est. Auto-Apply 8d ago
Front Office Manager | The Trail Hotel, Bardstown, KY
Graduate Hotels 4.1
Team manager job in Bardstown, KY
Schulte Companies is seeking an energetic, experienced, and hands on Front Office Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Monitors daily status of rooms, rates, discount rates and packages.
Maintains current list of available rooms for walk situations.
Coordinates blocking of rooms.
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
Ensures recognition of employees is taking place across areas of responsibility.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures staff communicates effectively with the Housekeeping team.
Maintains productive relationship with Valet Parking provider.
Regularly reviews department budget to meet budgeted wages and general expenses.
Checks printed registration cards against information on arrival report and rectifies any discrepancies.
Ensures prompt and courteous service to guests.
Pre-registers guests according to standards.
Completes and monitors employee schedule.
Monitors VIP arrivals.
Keeps track of rooms to ensure accurate status and readiness for check-in.
Hires, coaches and disciplines direct reports.
Interacts positively and professionally with guests to resolve issues.
Acts as Manager on Duty as required.
Works nights, weekends, and holidays as necessary.
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)
Minimum of High School education, post-high school education preferred
KNOWLEDGE, SKILLS AND ABILITIES
Basic math skills
Ability to communicate effectively verbally and in writing
Strong leadership skills
Ability to exceed expectations of guests and team members
Excellent time management skills
In-depth knowledge of hotel Front Desk operations
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.
$43k-54k yearly est. 18h ago
Customer Engagement Manager
Dodge Construction Network
Team manager job in Frankfort, KY
Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.
This is a full-time position and reports directly to the Manager, Customer Success.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
+ Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
**_Key Metrics for Success_**
+ **First-Year Retention Rate:** Percentage of clients retained through their first renewal date
+ **Renewal Rate:** Percentage of clients renewing beyond their first year
+ **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year
**_Education Requirement_**
Bachelor's degree and/or combination of equivalent work experience preferred.
**_Required Experience, Knowledge and Skills_**
+ 2+ years of experience in sales, account management, or customer support for SaaS-based software
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)
+ Ability to quickly learn and apply SaaS products
+ Basic knowledge of the construction industry, or the ability to learn it quickly
+ Strong personal integrity and accountability for outcomes
+ Excellent written and verbal communication skills
+ Strong relationship-building and customer-focused approach
+ Ability to coach customers on best practices and identify pain points and solutions
+ Empathetic mindset with a focus on supporting small business growth and customer success
**_Preferred Experience, Knowledge, and Skills_**
+ Experience working in a SaaS environment
+ Experience with CRM or order management systems
+ Bilingual (English/Spanish) preferred
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $50,000-$60,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-23
$50k-60k yearly 7d ago
Office Manager
Puroclean 3.7
Team manager job in Georgetown, IN
Administrative Assistant Company and Culture: PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Job Position Description:
With a 'One Team' mentality, perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties, such as drafting correspondence, filing, and creating reports. All administrative work is processed and documented accurately and timely. Customers, Centers of Influence, Production Team, Marketing Reps/Estimators, and the Office Manager/Owner are communicated to in a timely and accurate manner. Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All files and reports are maintained and provided as required. All administrative tasks are completed assigned. A PuroClean administrative assistant takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.
Responsibilities:
* Address and manage customer needs and concerns, notify management and ownership as needed
* Answering calls, providing customer service and documenting messages
* Preparing and maintaining job documentation to brand standards
* Management of compliance documentation, business resume and national account programs
* Maintaining inventory of office supplies, cleaning products and all office related materials
* IT support, facilitating weekly computer backups, software upgrades and organization
* Supporting marketing efforts and continuing to grow personally and professionally in the business
Qualifications:
* Ability to communicate clearly and effectively with a genuine interest in people. Representing the brand with honesty, integrity, and professionalism
* Aptitude with handling customers, showing patience, empathy, and clarity of 'message'
* Skilled with organization, record keeping and close attention to detail
* Respect for safety and brand identity guidelines. Ability to present yourself professionally
* Talent in identifying and maximizing opportunities to build relationships with teammates, clients, and customers to create win-win situations and support the business.
Benefits:
* Learn and develop new professional skills in a fast-paced environment
* Serve your community in their time of need. 'Servant Based Leadership'
* Be a part of a winning team with the 'One Team' mentality. We serve together
* Competitive pay, benefits and flexible hours
* Additional benefits and perks based on performance and employers' policies
$29k-45k yearly est. 60d+ ago
Manager Customer Experience
The Hertz Corporation 4.3
Team manager job in Frankfort, KY
We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations.
This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success.
This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands.
The starting salary for this role is $100K, commensurate with experience.
**What You'll Do:**
+ Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints
+ Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences
+ Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions
+ Identify and prioritize CX breakdowns through VOC, operational data, and field feedback
+ Act as the first point of contact for field leaders on CX-related challenges and opportunities
+ Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product
+ Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders
+ Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs
+ Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement
**What We're Looking For:**
+ Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred
+ 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams
+ Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey
+ Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles
+ Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in
+ High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike
+ Systems thinker with the ability to balance customer empathy with business impact
+ Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business
**What You'll Get:**
+ 40% off any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching.
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
$25k-37k yearly est. 60d+ ago
Customer Experience Coordinator
Marshalls of Ma
Team manager job in Saint Matthews, KY
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
4916 Shelbyville Rd
Location:
USA Marshalls Store 0790 Saint Matthews KYThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
How much does a team manager earn in Louisville, KY?
The average team manager in Louisville, KY earns between $31,000 and $122,000 annually. This compares to the national average team manager range of $44,000 to $152,000.
Average team manager salary in Louisville, KY
$62,000
What are the biggest employers of Team Managers in Louisville, KY?
The biggest employers of Team Managers in Louisville, KY are: