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  • Operations Manager

    Sustainablehr PEO & Recruiting

    Team manager job in Madison, WI

    Job Purpose The Operations Manager serves as the primary point of contact for operational execution and leadership alignment. This role is responsible for translating executive directives into consistent, high-performing day-to-day operations across the property management portfolio. The Operations Manager provides operational oversight, direction, and support to property management, maintenance, and support teams by implementing and enforcing established standard operating procedures (SOPs). This role emphasizes leadership, accountability, and continuous improvement while promoting company vision, values, and performance standards. The Operations Manager works closely with Finance & Accounting leadership to support organizational goals and is an active member of the Senior Management Team, expected to meet leadership standards established by executive leadership. Reports To Vice President of Operations Key Responsibilities Operations - Property Management Monitor and measure productivity and performance across property management teams Provide oversight of daily operations across assigned portfolios Drive accountability for tenant retention, rental performance, and cost control Review daily operational notes, providing feedback and follow-up Conduct weekly one-on-one meetings with Property Managers Prepare agendas and materials for owner and senior leadership meetings Deliver owner reports and operational updates Audit operational reports to ensure consistent execution Support collaboration between office staff and maintenance teams Enforce leadership standards and company culture Attend on-site meetings to monitor engagement and performance Audit vacant units to ensure lease readiness Oversee and audit property management software usage to ensure SOP compliance Continuously enhance systems and workflows to improve operational efficiency Audit rent collection, concessions, evictions, judgments, and bad debt Review approved applications and leases prior to executive approval Audit security deposit forfeitures prior to accounting processing Maintain, update, and create SOP documentation Operations - Third-Party Property Management Oversight Conduct regular meetings with third-party management partners Review leasing activity, tenant retention, market conditions, and operations Audit leasing trackers and reporting tools Perform independent market comparisons (“shop the comp”) Support annual market rate reviews, research, and owner approval processes Provide general oversight of operational and maintenance performance Operations - Maintenance Monitor efficiency and productivity of maintenance teams Oversee work orders, unit turns, and preventative maintenance execution Audit maintenance tracking systems and inventory controls Identify potential unit upgrades and renovation opportunities Conduct property inspections for appearance and preventative maintenance Support facilities leadership with capital improvement initiatives Oversee and audit vendor contracts and service performance Business Systems & Technology Manage and supervise IT operations Identify and implement technology solutions that improve efficiency Support staff training on business systems and tools Enforce technology-related SOPs and accountability Oversee vendor audits and cost controls related to systems Continuously evaluate systems to better align with organizational priorities Commercial Leasing Oversee commercial leasing portfolios Review and manage commercial lease agreements Track lease terms, renewals, and amendments Monitor commercial market conditions Manage broker relationships Address commercial tenant concerns Ensure all agreements align with market standards and legal requirements Sales & Marketing Oversee portfolio marketing to ensure alignment with SOPs and branding standards Implement marketing strategies as directed by executive leadership Manage advertising vendors and campaign execution Audit market and competitive reporting to inform pricing and positioning Ensure advertising standards reflect urgency, visibility, and quality Train Property Managers on portfolio branding, demographics, and marketing strategies Monitor and respond to online reviews and social media feedback Financial Performance Drive financial performance through income growth, expense control, and asset care Collaborate with Finance & Accounting on budgets and financial goals Support Property Managers in managing budgets and financial targets Provide quarterly financial performance reporting Audit bad debt and collections Develop pricing strategies based on market data and occupancy trends Maintain competitive renewal rates and occupancy Control costs by actively managing controllable expenses Staffing & Training Ensure compliance with SOPs and leadership directives Provide staffing insights and recommendations to senior leadership Train and develop team members for growth and efficiency Partner with HR on hiring, onboarding, and performance evaluation Support company-wide training initiatives Manage and develop Property Managers Ensure adequate staffing coverage across portfolios and support roles Human Resources Audit and oversee documentation related to employee corrective actions Collaborate with HR prior to disciplinary actions Deliver corrective action when required Maintain working knowledge of payroll processes and provide coverage as needed Ensure policies and procedures comply with all applicable laws Support ongoing updates to employee handbook and HR policies
    $69k-114k yearly est. 2d ago
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  • Customer Service Lead - Part-Time

    Burlington Coat Factory Corporation 4.2company rating

    Team manager job in Madison, WI

    If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. Key Responsibilities: + Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team. + Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism. + Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions. + Coordinate meal and break periods and monitor schedule adherence. Requirements: Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time. Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Base Pay: $16.50 per hour - $16.50 per hour Location 00426 - Madison Heights Posting Number P1-1076257-4 Address 6905 Odana Road Zip Code 53719 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $16.50 - $16.50 per hour
    $16.5-16.5 hourly 4d ago
  • Pharmacy Operations Manager

    Walgreens 4.4company rating

    Team manager job in Sun Prairie, WI

    Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination. If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. Operations Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. Accountable for completion of non-clinical patient calls. Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. People & Performance Management Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning. Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training. Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Training & Personal Development Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Maintains and enhances current knowledge and skills related to pharmacy and healthcare. Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager. Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. Communication Communicates with pharmacy team, relaying messages from the support center or other key emails as required. Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager Basic Qualifications High School Diploma, GED, or equivalent. PTCB or ExCPT certification (except in Puerto Rico). Has one year of work experience as a pharmacy technician in a retail or hospital setting. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Requires willingness to work flexible schedule, including evening and weekend hours. Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) Preferred Qualifications Previous people management/ leadership experience. Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. xevrcyc To review benefits, please click here /benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser /benefits Salary Range: Hourly
    $22.5-31 hourly 1d ago
  • Operations Manager

    Markent Personnel

    Team manager job in Watertown, WI

    Our client needs an Operations Manager for its Investment Casting operation. This is a new role being created with the intent of promoting this person to the role of General Manager (Plant Manager) in a few years. This is an excellent, growing company and they need someone with a growth mindset. They produce parts primarily for the aerospace and defense industries. This company “is setting the standard for excellence and innovation in the foundry sector!" You will report to the General Manager who is a decisive leader committed to fostering growth and innovation. Due to the military work the company does you, must be a US Citizen Health, dental, vision, disability & life insurances 401K match of 3% when you put in 6% Reliable bonus and profit sharing Paid holidays and vacation Employee assistance program Tuition reimbursement Relocation assistance Community: ● Educational Environment: The local area boasts quality schools and institutions aimed at fostering student achievement and community involvement. ● Safety: The community is vibrant, safe, with low crime rates, providing peace of mind for you and your family. ● Recreational Opportunities: Enjoy outdoor parks, trails, and cultural events that enhance work-life balance. ● Cost of Living: Competitive cost of living makes it attractive for candidates seeking a fulfilling lifestyle without sacrificing their budget. What you will be doing: ● Lead operations and drive the company's mission into uncharted growth territories. ● Tackle operational challenges and improve production, safety, and efficiency, essential to our success. ● This role emphasizes strategic leadership and transformation as we evolve. ● Clear career advancement pathways linked to success markers in operational growth and team development. What they are looking for: ● Expertise in Investment Casting Operations Management and understanding of the technical issues surrounding Investment Casting. ● 7+ years' Experience in Production Leadership. ● Exposure to Improvement Initiatives. ● Working Knowledge of Six Sigma Problem-Solving Techniques. ● BS in Engineering, Metallurgy, Materials Science, or Equivalent Experience preferred. What is paramount in this role is excellent experience leading a team of professionals in an investment casting operation.
    $70k-115k yearly est. 13d ago
  • Operations Manager

    Ernest Gordon Recruitment

    Team manager job in Janesville, WI

    Factory Operations Manager - E-Recycling & Advanced Manufacturing Janesville, WI | On-Site | Full-Time $80-100k per annum + Benefits Are you an operations leader experienced in e-recycling looking to join a new site that uses cutting-edge, patented technology that is helping redefine sustainable manufacturing? Do you want to manage a close-knit team bringing your knowledge and expertise to define and shape the factories internal operations? This is an exciting opportunity to join a fast-growing e-recycling operation as a Factory Operations Manager, overseeing day-to-day plant performance for a technologically advanced facility of approximately 20 personnel. This is a fully internal role, focused on operations excellence, regulatory compliance, and people safety. The ideal candidate will have experience factory or plant operations with e-recycling, environmental, and health & safety regulations knowledge ideally on sites between 20-100 personnel. This is your chance to play a critical role in ensuring a new site operates safely, efficiently, and in full compliance with while supporting the continued scale-up of innovative recycling processes. THE ROLE: • Oversee all internal factory operations, including production, scheduling, staffing, equipment utilization, and continuous improvement. • Ensure full compliance with e-recycling regulations, environmental permits, and health & safety standards, maintaining accurate documentation and audit readiness. • Lead, coach, and develop a team of approximately 20 operators, technicians, and supervisors, fostering a strong safety-first culture. • Support the operation, optimisation, and continuous improvement of patented, state-of-the-art recycling technology, working closely with engineering and technical teams. THE PERSON: • Proven experience in factory or plant operations management, ideally within e-recycling, waste management, environmental services, or regulated manufacturing environments. • Strong working knowledge of e-recycling regulations, environmental compliance, and occupational health & safety standards. • Comfortable leading small to mid-sized teams in hands-on, technical environments. • Structured, detail-oriented leader with strong communication skills and a proactive approach to risk management and continuous improvement. Factory Operations Manager, Plant Manager, E-Recycling, WEEE, Environmental Compliance, Health & Safety, Regulated Manufacturing, Operations Leadership, Sustainable Manufacturing If you're interested in this role, click ‘apply now' to forward an up-to-date copy of your resume, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
    $80k-100k yearly 5d ago
  • Gun Library Team Lead

    Bass Pro Shops 4.3company rating

    Team manager job in Sun Prairie, WI

    The Team Lead operates a business within a business. Their responsibilities are, but not limited to, the daily operations of the used firearms business. This includes three phases of business: buying, selling, and firearms customer service. This posi Gun, Team Lead, Team Leader, Library, Firearm, Customer Service
    $30k-39k yearly est. 4d ago
  • Customer Manager

    Advantage Sales & Marketing Dba Advantage Solutions 3.9company rating

    Team manager job in Madison, WI

    Customer Manager The Customer Manager is a salesperson responsible for being the sales expert for a designated Customer(s), providing strategic customer insights. The Customer Manager works to ensure joint business plans are executed by the customer. This role works closely with Key Account Managers (KAMs) within that assigned department, as well as order entry, claims, schematics, and retail sales associates to ensure all Client and Customer standards are met. The Customer Manager (CM) must possess the ability to bridge the relationship between the Key Account Management Team (KAM Team) and all stakeholders at assigned customer(s). Our clients are defined as the manufacturers, vendors, or brands who have contracted Advantage as their sales force. Our customers are defined as retailers, wholesalers, or distributors, to whom we sell our clients' brands. This teammate will collaborate with customers to develop strategic plans to accomplish the business goals and work with retailer associates (such as buyers, category managers, replenishment managers, and others) on Headquarter calls to implement the programs. Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Responsibilites • Drive our clients' business at assigned customer. Increase distribution, grow sales dollars/units/share/other KPI's, while staying within budget guidelines • Manage and coordinate Sales Activities, through sales analysis of customer data, sales planning, and sales presentation. • Conduit between Customer(s), Key Account Managers and Clients through product line presentations, new item presentations, display selling. • Manage and delegate KAM and Client Divisional Initiatives (i.e. achieving parity pricing vs. inline and competition, maintain up to date Team Business Trackers, photo request presentation, and special requests). • Secure/ensure timely and accurate responses from customer(s) to KAM Team/Clients which includes promotion forecast. • Manage selling recommendations from the customer(s) to grow and build the business long-term. • Attend and present in client meetings at designated customer(s) • Attend and present in Management Team meetings. • Conduct and manage customer(s) meetings focusing on client promotional events, displays, etc. • Build relationships with buyers and support departments at customer, works with KAM to recommend growth plans, execute plans, assist with tactical issues such as PO's, cost changes, contract execution and ensuring retail/merchandising execution. • Develop and leverage relationships with key influencers and decision makers in assigned customers. • Sell displays, period promotions, present business reviews, and new item introductions. • Build and present product distributions based on previous performance using the customer scan data. • Present pricing disparities in assigned customer based on client recommendations; achieve parity pricing inline and vs. competition. • Take weekly photos based on client request and needs. • Acquire weekly pricing for clients based on their product (s). Client Quota Achievement o Meets or exceeds Client's goals for sales, distribution, share, pricing, shelving, and promotional volume o Launches strategies to pursue new opportunities Client KPI's Achievement Implements retailer headquarter calls and penetrate key positions at the retailer to: o Achieve sales goals by managing and maximizing manufacturer marketing and promotional funds while staying within financial guidelines o Ensure that all retail pricing and indirect order guides within the division is updated by regularly correcting discrepancies o Secure Client approved schematics for all Clients' brands by providing direction and communication to our schematic, reset, and retail departments o Ensure incremental sales through distribution of new products and maintenance of existing SKU's o Collaborate with category management team to develop retailer presentations by using database rationale such as SKU optimization, efficient promotion causal data, and lift analysis o Manage accounts to achieve the targeted ACV on Innovation Business / Category Reviews o Builds and maintains effective client and retailer relationships in order to ensure customer access and client perspective that we are connected and engaged with key stakeholders o Demonstrates sales accomplishments and areas of opportunity by developing sales presentations for Customers and Clients o Implements Customer HQ Calls and demonstrates an ability to penetrate key positions at the retailer o Offers strategic input pursuant to annual business plans, problem solving, ongoing customer management. Finds the intersection of retailer and client objectives and drive win/win scenarios Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel is not an essential duty and function of this job Minimum Qualifications Education Level: (Required): Bachelor's Degree or equivalent experience - 2-4 years in sales or retail experience and knowledge of CPG industry Experience managing multiple projects simultaneously Knowledge and experience with designated customers preferred Skills, Knowledge and Abilities - Excellent written communication and verbal communication skills - Ability to motivate and inspire - Good interpersonal skills - Demonstrate conflict management skills - Excellent decision-making skills - Ability to exercise sound judgment - Ability to work effectively with management - Ability to ensure a high level of service and quality is maintained - Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers Environmental & Physical Requirements Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs. Additional Information Regarding Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
    $72k-104k yearly est. Auto-Apply 35d ago
  • Customer Experience, Program Manager | Central Region

    Irhythm Technologies 4.8company rating

    Team manager job in Madison, WI

    Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Position: Program Manager, Customer Experience Location: Remote - National US About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. Scope of Work: * Ability to perform role effectively for an average of 6 opportunities concurrently. * Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. * Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. * Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. * Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. * Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program * Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements * Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. * Accountable to prioritizing work that meets the needs of iRhythm business goals * Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business * Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements * Bachelor's degree required, Master's degree preferred: * Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. * Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred * Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months * Strong communication and presentation skills * Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers * Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity * Strong understanding of the healthcare landscape and experience in cardiology preferred * Ability to multi-task and prioritize in a fast-paced environment * Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) * Must be able to travel up to 50%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see *********************************************************************************** and *****************************************
    $42k-67k yearly est. Auto-Apply 50d ago
  • Customer Service Manager - State Farm Agent Team Member

    Diane Berg-State Farm Agent

    Team manager job in Evansville, WI

    Job DescriptionBenefits: Competitive salary Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Diane Berg - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: 5+ years of experience in customer service, with 2+ years in a managerial role. Leadership and organizational skills. Communication and problem-solving abilities.
    $33k-58k yearly est. 16d ago
  • Customer Engagement Manager

    Dodge Construction Network

    Team manager job in Madison, WI

    Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23
    $50k-60k yearly 13d ago
  • CPC Processer Customer Support

    Datavant

    Team manager job in Madison, WI

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. CPC Processor I Customer Support to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism. This is a Remote role (Call Center) + Full-Time: Mon-Fri 8:30am-4:00 pm EST + Comfortable working in a high-volume production environment. + Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status + Documenting information on multiple platforms using two computer monitors. + Proficient in Microsoft office (including Word and Excel) **You will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100% + Answering release of information related telephone calls and inquiries accurately and timely. + Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence. + Document all calls, inquiries and resolution in detail in appropriate areas of our software systems. + Follow all department and/or site specific processes and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company policies and procedures as posted or communicated by management. + Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence. + Maintains a high level of professionalism and good rapport with co-workers and members of management + Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately. + Performs work in accordance with the training and direction provided and adheres to facility specific procedures + Attends mandatory employee in-service meetings and/or training sessions, if so directed + Maintain an acceptable attendance record and reports to work as scheduled. + Performs other duties as assigned. **What you will bring to the table:** + High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.) + Friendly, professional manner of communication. Good customer service skills. + Experience with multi-line phone systems is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial. + Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents + Ability to stay organized while working quickly. Strong attention to detail is also required. + Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.) + Required to take and pass a 90-day ROI Certification course with a score of 85% or higher. + To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $15-$18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $15-18.3 hourly 2d ago
  • Customer Service and Order Processing Temporary

    Perkins Oil Company 3.9company rating

    Team manager job in Madison, WI

    Perkins Oil Company is a third generation, family owned, distributor of quality petroleum products and much more. We service all customers and provide solutions in the automotive, commercial and industrial markets. We offer paid medical coverage along with other benefits, competitive salary, 401 k match and profit sharing. Come join a growing company who cares about their employees. This is a temporary position with a duration of 10 to 12 weeks beginning in early February. Job Description The Customer Service Representative and Order Processing position is responsible for contacting customers to obtain orders and processing bulk sheets, packing slips and bill of lading for daily shipments. ESSENTIAL JOB FUNCTIONS: Generate bulk sheets for all three distribution centers Contact identified Perkins Oil Accounts to obtain orders Order processing via email, fax & phone Generate packing slips General filing Other general office duties as assigned SKILLS AND EXPERIENCE: · Minimum of one-year experience in office environment in manufacturing or distribution industry. · Proficient in Microsoft Excel and Word, experience in Sage 100 a plus. · Proven ability for attention to detail and quality. · Good verbal and written communication skills. Strong customer service skills Additional Information If interested in this position please send resume and cover letter to us. Perkins Oil Company offers a competitive benefit package and is an equal opportunity employer. We look forward to hearing from you! All your information will be kept confidential according to EEO guidelines.
    $31k-42k yearly est. 3d ago
  • Call Time Manager

    Wisdems

    Team manager job in Madison, WI

    The Opportunity: As the Call Time Manager, you are the engine of our major donor fundraising program. You will be responsible for transforming our principals' time into the financial resources we need to win critical elections. This role is a unique blend of planning, rigorous process management, and hands-on coaching. You will partner with the state's top Democratic leaders-including the Party Chair, Governor, and key surrogates-to prepare them, manage their fundraising calls, and ensure every hour of call time is productive, professional, and successful. This is a critical role for a meticulously organized and performance-driven individual who understands that a flawless fundraising operation is foundational to everything we do. The Team: You will report to the Finance Director and work in close collaboration with the finance assistants and the entire fundraising team. You will serve as a trusted partner to the Party's principals during their fundraising time. You will also directly manage and mentor our finance interns, developing the next generation of fundraising talent. You're our person if: You are obsessed with process and performance. You view call time as a system to be constantly improved, and you are driven to increase the "revenue-per-hour" by making every element of the process better. You believe that follow-up is everything. Your system for tracking pledges and communication is airtight. No detail is too small, and you ensure no donor commitment ever falls through the cracks. You know how to 'manage up' with grace. You can tactfully coach a principal, keep them motivated and on track, and create an environment where they can be focused and successful. You're a strategic thinker. You don't just prepare call sheets; you analyze donor research and give history to prioritize the right lists and help craft the right 'asks'. You are calm under pressure. You thrive in a high-stakes environment, understand the immense pressure principals are under, and remain focused, prepared, and positive at all times. Job Responsibilities: Program Management & Strategy Direct and manage all aspects of the call time program to meet and exceed ambitious weekly and monthly fundraising goals. Develop and implement systems for tracking results and reporting out daily performance statistics to the Finance Director and other stakeholders. Analyze program performance to identify opportunities for improvement and build on existing fundraising programs. Call Time Execution & Principal Management Prepare and staff the Chair, Governor, and other principals for all call time, providing the briefing materials, coaching, and real-time support they need to be successful. Prepare and prioritize call lists and donor schedules for all principals. Travel with the Chair and other principals as needed to staff them at donor meetings. Donor & Prospect Management Oversee all donor research and the prospect management program, ensuring the creation of accurate and insightful call sheets. Direct and manage all donor follow-up, including pledge chasing, relational outreach, and scheduling future calls. Assist with drafting major donor fundraising emails and other communications. Team Leadership & Development Train, manage, and provide constructive feedback to a team of finance interns, overseeing the quality and accuracy of their research. Partner with the Finance Assistants on call preparation, list research, and scheduling. Core Qualifications: Accountability & Solution-Oriented: You take full ownership of your actions and commitments, holding yourself to a high standard and seeing objectives through to completion. When challenges arise, you approach them with a problem-solving mindset, focusing on solutions rather than pointing fingers. Collaboration & Teamwork: You succeed by working as a team, stepping up to support teammates, and sharing knowledge freely. You actively break down silos by connecting across teams, inviting different perspectives, and staying open to new ideas to achieve shared goals. Growth & Adaptability: You are dedicated to continuous improvement and challenge yourself to learn and adapt. You proactively seek, offer, and act on feedback with openness and can anticipate potential obstacles to take proactive steps. Respect & Inclusion: You build strong relationships by treating everyone with kindness, dignity, and trust. You approach interactions assuming positive intent and have the courage to address difficult topics directly and honestly while showing care for others. Transparent Communication: You communicate openly and honestly to build trust and alignment. You are proactive in setting clear expectations, sharing the "why" behind decisions, and providing timely updates to ensure the right people have the information they need. Required Experience & Skills: At least one cycle of relevant political finance experience. Meticulous attention to detail and a proven ability to balance multiple, competing projects in a fast-paced environment. Excellent verbal and written communication skills, with an ability to communicate clearly and professionally with senior-level principals and major donors. The ability and willingness to work long and irregular hours as needed. Preferred Qualifications: Direct experience managing a call time program. Experience managing interns or volunteers. Proficiency with NGP/EveryAction or another campaign finance CRM. Strong working knowledge of Excel and/or Google Sheets. Benefits: Great benefits including; excellent health care ($1/month), dental ($1/month), vision ($1/month), life insurance (free), short term and long-term disability (free), monthly cell phone stipend, paid vacation, 3 floating holidays, 9 paid holidays, plus more! Equity and Inclusion: The Democratic Party of Wisconsin has a vision for a deeply inclusive and diverse party organization, membership, and electorate. In order to be successful at the Democratic Party of Wisconsin candidates must have the cultural competence to successfully work with a diverse array of constituency groups. We especially strongly encourage applicants with close ties to Black, Indigenous, AAPI, Latinx, Muslim, non-English-speaking, disability, and LGBTQ communities. The Democratic Party of Wisconsin is an Equal Opportunity Employer.
    $36k-57k yearly est. 60d+ ago
  • Customer Service Supervisor

    Midwest Refrigerated Milwaukee, Inc. 3.8company rating

    Team manager job in Beloit, WI

    Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also Value Added Services such as specialty packing, kitting and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It's an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience. General Position Overview: This position is primarily responsible for the daily activities of the shipping and receiving office and the CSR office, it interacts with all staff members and will be required to float between the different activities in the Shipping and CSR office's as customer activity and the needs of the company dictate. Individuals serving in this position must have the following skills and abilities.. Duties & Responsibilities: Customer service for facility customers & problem resolution Schedule inbound and outbound delivery appointments Manage the paperwork flow between the shipping & receiving office and warehouse Mediate to resolve driver problems with loads Accurately process paperwork in the computer system - order and receipt entry Communicate effectively Perform such duties and assume such other responsibilities as may be required to accomplish the essential job functions as directed by management Enforce company and customer inbound/outbound policies and procedures with office staff Manage office staff so everyone is on task and work is getting completed Office staff training Assure that all MRS policies and procedures are followed Provide input and recommends disciplinary actions when necessary Participates in the hiring of new office staff Monitor employee performance and coach for improvement Food Safety / Food Defense Pallet Management Qualifications: High School Diploma or equivalent Strong computer skills and etiquette SAP experience not required but helpful Strong phone skills and etiquette Good problem solving and decision making skills Positive attitude Basic math and reading skills Be able to follow instructions closely Be able to function effectively in a team and fast pace environment Ability to work with different levels of management Ability to read/write in English Benefits and Perks: MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire. Additional benefits available 1st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program. Our benefits provide employees the flexibility to choose the type of coverage that meets their needs. We encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted. Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.
    $30k-42k yearly est. Auto-Apply 14d ago
  • Contact Center Fulfillment Support

    Johnson Health Tech Companies 4.1company rating

    Team manager job in Cottage Grove, WI

    Full-time Description Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance. This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives. Responsibilities Customer Support: • Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns. • Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests. • Accurately document interactions, resolutions, and escalations in the ticketing systems. • Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency. • Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership. • Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals Cross-Functional Collaboration & Internal Support: • Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage. • Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements. • Use knowledgebase for all troubleshooting, promotions, known issues, and software updates. Customer Experience & Continuous Improvement: • Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty. • Proactively identify opportunities to improve the customer experience and operational workflows. • Support department initiatives related to process refinement, and quality enhancement. • Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication. Requirements Education: • High school diploma or equivalent required. • Advanced degree or certificate preferred Experience: • Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred. • Experience troubleshooting hardware, software, or connected devices strongly preferred. • Experience supporting order management, logistics, or e-commerce processes preferred. • Previous work within the fitness or consumer technology industry is beneficial. Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: • Health & Dental Insurance • Company paid Life Insurance • 401(k) • Time Off benefits • Product discounts • Wellness programs EOE/M/W/Vet/Disability #ZR
    $39k-50k yearly est. 60d+ ago
  • Front Office Manager

    Bravo Hospitality Group

    Team manager job in Wisconsin Dells, WI

    SUMMARY: The Guest Service Manager is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. S/he often provides the first point of contact for guests and is responsible for creating an excellent first impression. S/he is responsible for all Front Office Agent duties as well as; scheduling, guest billing, group\ corporate account billing, inventories, training new staff to resort standards, resolving customer challenges, and aiding in all departments. This position will also oversee lifeguards and be the primary MOD on weekends and Holidays. The Guest Service Manager shall strive to provide exceptional service to both internal and external guests at all times. Works primarily nights, weekends, and holidays. Essential Job Functions: Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Fill the role of Manager on duty for the hotel for evenings, weekends and holidays. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled in-house group activities, locations and times. All hotel and departmental policies and procedures. Access all functions of the computer system. Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff is knowledgeable on such. Drive sellout efficiency and minimize revenue displacement by coordinating with Housekeeping and Maintenance to avoid out of order rooms on sold out nights. Drive incremental revenue by ensuring consistent capture of parking revenue and other miscellaneous fees. Ensure we are maximizing gift shop revenue and profits by maintaining the inventory full stocked with competitive and profitable pricing levels. Prepare and adjust weekly work schedules in accordance with staffing guidelines. Ensure that staff report to work as scheduled. Document any late or absent employees. Coordinate breaks and assign duties to staff. Responsible for the training, management, coaching, and counseling of the Front Desk and Shuttle Drivers. Guide and direct staff to achieve established goals and objectives. Monitor department costs and provide reports as needed. Proactively seek to develop and maintain positive relationships with other departments and co-workers. Conduct pre-shift meeting with staff and review all information pertinent to the day's business. Monitor the hotel front entrance and resolve any congested situations. Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines. Monitor guest mail and ensure that it is processed according to procedures. Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel. Assist staff with their job functions to ensure optimum service to guests. Observe guest reactions and confer frequently with staff to ensure guest satisfaction. Assist guests with reports of lost/stolen articles, following hotel policy. Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations. Associate is held accountable for all duties of this job and other duties as assigned. Qualifications Experience & Education At least 2 years of Front Office Management experience in a similar size hotel. High school diploma or equivalent Prior hospitality experience required Previous experience with Windows, Office, and property management system. Job Requirements Must be a United States citizen or possess a valid work permit Must have excellent phone etiquette and strong computer skills Must be able to read, write, and speak English Must be able to work well under pressure Must be able to accurately follow instructions, both verbally and written Must be highly detailed orientated Must be able to work in a fast paced environment Must have excellent listening skills Must be professional in appearance and demeanor Must always ensure a teamwork environment Ability to work a flexible schedule that may include evenings, weekends and holidays Must have the ability to deal effectively and interact well with the guests and associates Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it. Possess strong leadership, motivational, organizational and verbal communication skills. Working CONDITIONS: Must be able to stand on feet throughout the shift, with intermittent periods of walking Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat) Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
    $40k-54k yearly est. 11d ago
  • Office Manager

    Bryden Ford

    Team manager job in Durand, IL

    , just opening up at Bryden Ford in Durand! This position can be viewed as Office Support Staff, because you won't be managing any team members and the Financial Statement and Payroll are currently being produced by the owner Benefits offered include: Group Health Insurance 401(k) & Roth Retirement Plan with Employer Match Paid Vacations Dental Insurance Car Buying Discounts Supplemental Insurance Discounts Parts and Service Discounts for your vehicles More! An Office Manager at Bryden Ford has knowledge of accounting, some experience with license and titling, ample knowledge of computers, the ability to interact with people from each department, and customer service skills. We are hoping to find someone with new car store office experience, however not having that experience may not preclude you from being selected. Bryden Ford in Durand is Closer Than You Think! We're roughly 20 minutes from Rockford, Freeport, Monroe, and Beloit. The Bryden family has been selling and servicing cars and trucks for over 80 years! Please reply to this post or call Scott Bryden, President, at **************, for more details and to arrange a meeting.
    $35k-54k yearly est. Auto-Apply 60d+ ago
  • Office Manager

    Furststaffing

    Team manager job in Durand, IL

    Office Manager - Automotive Dealership Are you an organized, numbers-savvy professional who thrives in a fast-paced environment? A well-known car dealership is looking for a reliable and detail-oriented Office Manager who keeps operations running smoothly behind the scenes. Schedule & Pay: Monday-Friday | 8:00 AM - 5:00 PM Pay: $19-$25 per hour (based on experience) Benefit: Furst Benefits What You'll Do:As the Office Manager, you'll be the backbone of the dealership's daily operations, working closely with multiple departments and providing excellent internal and customer-facing support. Responsibilities include: Managing Accounts Receivable & Accounts Payable Handling billing and invoicing Supporting license and title processing Utilizing Automate accounting software (industry-specific) Maintaining accurate financial and administrative records Communicating effectively with staff across all departments Delivering strong customer service when needed What We're Looking For: Experience with AR/AP, billing, and invoicing Solid accounting knowledge Comfortable working with computer systems and accounting software Strong communication and organizational skills Ability to collaborate with multiple departments Automotive dealership office experience preferred, especially new car stores-but not required Interested in the Office Manager position? Please apply directly to this posting. If already registered with FurstStaffing, contact Denessa or Courtney at 815-229-7810.
    $19-25 hourly 1d ago
  • Guest Services Manager

    Chula Vista Resort 4.2company rating

    Team manager job in Wisconsin Dells, WI

    The basic function of a Guest Services Manager (GSM) is to help all guest service staff drive the initial positive impression for guests choosing Chula Vista Resort (CVR), give customers and clients of CVR and the Wisconsin Dells area the most accurate information in a friendly and personable manner, and leave each guest with the best customer impression upon their departure. By achieving the highest customer satisfaction possible and fulfilling the related goals and objectives of Chula Vista Resort, the GSM assists the business in driving profitability. The GSM will further assist Guests Services agents in achieving the goals set forth in their job descriptions. Guest Services refers to guest services agents, night auditors, and PBX operators. The primary responsibilities and duties of this position consist of, but are not limited to, the following: Become a systems and subject matter expert for the Front Desk and C-Res. This includes but is not limited to attaining fluency in current PMS, POS, CMMS, and guest engagement platforms. Become a subject matter expert in Wyndham Rewards, edesk, WynCare and Count on Me philosophy. Respond to guest inquiries and/or guest recovery opportunities (verbal or written) within 72 hours. Develop and implement training programs based on CVR service commitment and brand standards. Incorporate Wyndham tools available in Wyndham Community. Make sure all new staff is given extensive and ongoing training. Review with the trainers constantly to help ensure they are keeping to the guidelines and that new hires are adapting well. Create the highest customer satisfaction possible by ensuring prompt, friendly, quality, and knowledgeable service. Review and adhere to established guest recovery approach and related SOPs. Maintain a consistent focus on proportional compensation approach. Safeguard the confidentiality of the customer, company, and all employee information. Manage daily staffing levels of the front desk to ensure scheduling is sufficient to meet established service standards while adhering to departmental budgetary guidelines. Interview and hire staff as needed to ensure service standards are met while maintaining budget goals. Stay on top of current CVR marketing campaigns, holiday events, etc., to ensure all guest service employees are prepared to respond to guest inquiries. Work with DOO to establish annual budget and staffing plan. Maintain inter-departmental communication to ensure service standards are met. Audit systems access to maintain accurate user database (PMS). Qualifications Educational Requirements: Required - High School Diploma Preferred - Bachelors Degree in Hospitality Experience Required: Required - 3 years experience working in related field, or management experience. Preferred - 3 years experience plus a Bachelors Degree in Hospitality. Skills, Knowledge and Abilities: The ability to work with other people effectively and with other staff positions is important. Must be detail oriented. Must be able to train and motivate others while clearly defining objectives. Must be able to think creatively regarding the needs of the resort to solve problems or seize opportunities as they occur. The knowledge of training methods and procedures and the ability to implement them is essential. Must always be polite, engaged, and motivated to act with the guest's best interests in mind. The GSM will be deemed to be performing in an acceptable manner when the following have occurred: Consistently performs all duties and responsibilities on time and in a satisfactory manner. Consistently meets the profitability and cost objectives for the tasks performed and maintains a high degree of customer satisfaction. Treats every guest as the most important guest (VIP). Therefore, demonstrating tolerance for all guests regardless of personal views. Has attained training to a level sufficient to support the resort's needs. Consistently safeguards and protects company assets under his or her care. Effectively and efficiently utilizes manpower under his or her supervision. Ensures that high quality and service standards are maintained and good business practices are followed and maintained, including health, safety and professionalism. Coordinates, works well with and keeps open lines of communication with the other functional positions within the company. Ensures company policies and procedures are adhered to by personnel reporting to this position and the work force morality is high. Recognizes and performs duties which need to be performed although not directly assigned. Performs all duties in an independent manner with minimal direction and supervision. Physical Requirements: Must be able to lift 25 lbs with or without reasonable accommodations Body Positions: Sitting, standing for at least an 8 hour shift or more. Body Senses: Must have full use of eyes and ears, full power of speech. Body Movements: Walking, turning head and torso, bending arms, wrists and fingers Mental Requirements: Mathematics: Must be able to do routine math calculations. Must have the ability to help with budgets and interpret financial operating statements. Language: Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with customers, vendors, and company staff.
    $33k-46k yearly est. 12d ago
  • Caregiver Manager| Disability Services | Community Support Manager

    Community Living Connections, Inc. 3.6company rating

    Team manager job in Stoughton, WI

    Job Description Caregiver Manager | Direct Support Professional Supervisor | Disability Services Make a difference this fall and get our limited time $1,000 sign-on bonus for joining CLC! Are you ready to grow your career while making a meaningful impact in your community? We're hiring Community Support Managers (CSM) to lead, support, and empower adults with developmental disabilities in achieving independence and living full lives. As a CSM, you'll combine leadership, caregiving, and case management skills in a rewarding career with growth opportunities. Position: Community Support Manager (CSM) Employment Type: Full-Time Location: Stoughton, WI Schedule: Various weekday shifts and rotating weekends required Pay: $20/hr ($41,600 annually) + mileage reimbursement + overtime hours available Why You'll Love This Role $1,000 Sign-On Bonus - start your journey with a great perk! Available for a limited time (eligibility requirements apply) Learn more: ********************* Career Growth - advance within our human services career paths and certifications Make a Difference - support people with disabilities in achieving independence and community connection Flexible Work Culture - work in a supportive team environment that offers schedule flexibility between programs Strong Benefits Package - $0 deductible health insurance, dental, vision, 401k with match, paid time off, and more Mileage Reimbursement - for travel between program sites, receive $.67/mi. Training + Development - ongoing training opportunities with our training team through CLC University What You'll Do Oversee individualized care plans and ensure compliance with DHS standards Provide hands-on direct care support direct care, modeling excellent care practices Partner with families, guardians, and healthcare providers Maintain documentation, scheduling, and team communications Supervise and support direct care staff What We're Looking For Experience in human services, disability services, or caregiving leadership Commitment to providing individualized, high-quality services that respect the preferences and goals of the individuals supported. Strong communication and organizational skills Compassionate, dependable, and motivated to empower others Must meet state requirements (valid driver's license, background check, etc.) Qualifications Must be at least 18 years old. Proficient in Microsoft Office and other computer applications. Must have access to a reliable vehicle in good working condition, a valid WI driver's license, a clean driving record, and proof of vehicle insurance that meets CLC standards. Must pass a background check. Ability to lift up to 50 pounds and perform various physical tasks, including standing, walking, bending, squatting, and kneeling as needed. Preferred: A degree in Human Services (or equivalent) and at least 2 years of experience working with individuals with developmental disabilities. Apply Today Take the next step in your career and join a mission-driven team where your leadership truly makes an impact. For the quickest invitation to interview, apply directly on our site with our 3-minute application: *************************************** #ziprecruiter A criminal background check is required. Prior to the background check being conducted, the applicant will be required to complete disclosure and authorization forms authorizing the Company to conduct specific background checks. This authorization will be made in either electronic or written form and will remain valid throughout the employee's employment with the Company, if hired as allowed by applicable law. Background checks will be kept confidential and will only be shared with individuals who have a business need to review the information to make employment decisions. Reports will be retained in accordance with the Company's document retention procedures and federal and state regulations.
    $41.6k yearly 3d ago

Learn more about team manager jobs

How much does a team manager earn in Madison, WI?

The average team manager in Madison, WI earns between $34,000 and $130,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average team manager salary in Madison, WI

$67,000

What are the biggest employers of Team Managers in Madison, WI?

The biggest employers of Team Managers in Madison, WI are:
  1. Beacon Specialized Living
  2. Panera Bread
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