Team manager jobs in Manchester, NH

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. For more information on Carvana and our mission, sneak a peek at our company introduction video . About the team and position Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions. The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities. What you'll be Doing Be a continuous positive force within the market and create strong morale and spirit throughout the team. Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role. Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set. Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition. Generate and monitor regular reports like a boss and presenting to upper management ... also like a boss. Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience. Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine Actively look for ways to improve the overall customer and Advocate team experience. Address and effectively manage complex and sensitive customer-facing issues. What you should have 5+ years work experience in a customer facing team environment 3+ years of management experience Proven history of developing and coaching employees Prior experience with strategic planning, process improvement, and guiding teams to exceed goals Excellent interpersonal and leadership skills Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience Willingness to work on weekends Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves It would be great if you also had Bachelor's Degree Experience with Salesforce or Tableau An analytical mind Experience handling logistics What we'll offer in return Full-Time Salary Position Medical, Dental, and Vision benefits 401K with company match A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more A great wellness program to keep you healthy and happy both physically and mentally Access to opportunities to expand your skillset and share your knowledge with others across the organization A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development A seat in one of the fastest-growing companies in the country Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. Must be able to read, write, speak, and understand English. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs. Frequent driving requires excellent visual activity and manual dexterity. Requires to work in outdoor weather conditions. Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time. Frequently communicates with customers and must be able to exchange accurate information. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About the role SiPhox fulfillment is the backbone of our customer experience. You'll own day-to-day kit assembly, inventory, and shipping while building the systems that let us scale with speed and precision, keeping our customers 100% satisfied. What we're looking for A meticulous, high-drive operator who treats inventory accuracy, yield, and on-time shipments as non-negotiables, and is comfortable enforcing standards. Type-A, control-oriented, neurotic attention to detail. Responsibilities Inventory, Forecasting & Yield Run strict inventory control for all SKUs (kits, components, packaging). Maintain >98% inventory accuracy. Build demand and supply forecasts (12-24 week horizon). Translate forecasts into purchase plans and safety stock levels. Track on-time, in-full performance and keep aging orders near zero. Supplier & Cost Management Source, vet, and qualify high-quality suppliers for components, packaging, and logistics. Negotiate pricing, MOQs, and terms; prevent single-points-of-failure with dual sourcing. Manage the budget for COGS and OPEX; drive cost per kit down without sacrificing quality. Fulfillment, Logistics & SLA Enforce our SLA: every order ships within 1 business day. Coordinate inbound & outbound freight, 3PLs, and parcel carriers; resolve exceptions in real time. Quality Assurance & Compliance Stand up a robust QA system across incoming, in-process, and final inspections. Define sampling plans, acceptance criteria, and stop-ship triggers. Champion Good Documentation Practices; align workflows with ISO 13485-style rigor. SOPs, Training & Safety Write crystal-clear SOPs for kit assembly, fulfillment, inventory, and QC checks. Build role-based training, workstation standards, and audit checklists. Maintain a tidy, safe floor, calibrated equipment, and compliant handling. Software & Automation Partner with software engineering to build & optimize internal tools for fulfillment, assembly, inventory, and forecasting. Define requirements, write user stories, and own user acceptance testing. Work with & automate integrated barcode scanning, camera streaming for QA, lot/expiry capture, and real-time dashboards. Evaluate/implement WMS; ensure clean and reliable data. Success metrics you'll own SLA hit rate: ≥99% of orders shipped within 1 business day Inventory accuracy: ≥98% (cycle-count verified) First-pass yield (FPY): ≥99% for standard kits Forecast error (MAPE): improving quarter-over-quarter COGS per kit: tracked and trending down with quality intact Basic qualifications 3+ years in operations/supply chain/fulfillment. Proven ownership of inventory systems and aggressive ship-speed SLAs. Strong analytical toolkit: spreadsheets, dashboards, and KPI-driven decision-making. Supplier sourcing and budget management experience. Exceptional attention to detail and process discipline; writes and enforces SOPs. Comfortable working in a fast-moving, hands-on environment. Nice to have Experience with WMS implementation, barcode systems, and label/scan/print workflows. Strong scripting (Python/React) ability for lightweight automation and analytics. 3PL management and cold-chain shipping experience. How we work Ownership, precision, and speed. You'll have end-to-end control of fulfillment so kits ship on time and quality never slips. In-person, hands-on. Onsite in Burlington, MA to walk the floor, fix bottlenecks fast, and collaborate tightly with engineering and ops. Benefits Competitive salary + stock options Medical, dental, and vision coverage Membership to Lifetime Gym 401(k) Weekly company-wide lunches

Job description: Overview We are seeking a highly motivated and strategic Area Operations Manager to oversee the daily operations within a designated geographic region. Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first. This leadership role requires a proactive approach to managing teams, optimizing processes, and ensuring operational excellence. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proven track record in operational management across diverse environments. This position offers an opportunity to drive growth, improve efficiency, and contribute to the overall success of the organization. xevrcyc Daily report to SVP of Operations.

Our client, a tire processing facility in MA, is seeking an experienced Operations Manager to lead their team. The Operations Manager is responsible for directing and coordinating all activities within the Tire Processing Facility (TPF) to ensure operational excellence across production, quality, safety, and environmental compliance. This role oversees the automated PLC-driven processing system, manages maintenance schedules, and ensures timely delivery of high-quality products to customers. The manager works closely with safety and environmental consultants to maintain full regulatory compliance and leads continuous improvement initiatives using LEAN principles. Additionally, the position involves supervising and developing TPF personnel, managing workflow, and ensuring the facility remains organized, efficient, and ready to accept incoming materials. Key Responsibilities Operational Oversight: Direct daily TPF operations to meet production goals, quality standards, and delivery timelines. Process Improvement: Apply LEAN concepts to identify and implement efficiency and productivity enhancements. Quality Assurance: Monitor and maintain product quality through testing and compliance checks. Maintenance Management: Ensure timely preventive maintenance and repairs of all equipment. Safety & Compliance: Maintain OSHA and environmental compliance, including stormwater and spill prevention protocols. Team Leadership: Hire, train, schedule, and evaluate staff; foster a culture of safety, accountability, and continuous improvement. Cross-Functional Collaboration: Communicate with internal stakeholders and external partners to support operational needs. Data Analysis & Reporting: Track performance metrics, analyze trends, and recommend improvements to leadership. Qualifications Experience: Minimum 5 years in management within an automated/computerized processing environment; tire processing experience preferred. Skills: Strong mechanical aptitude, advanced problem-solving, excellent communication, and proficiency in Microsoft Office. Education: Bachelor's degree in a related field or equivalent experience. Certifications: Ability to obtain Dept. of Labor hoisting license within 6 months; valid driver's license required. If you are excited about process improvement and growing a facility. We would love to talk to you. Salary for this position will start at $125k and compensation includes benefits.

Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer

The Customer Support Manager is responsible for managing the front-line support team as well as providing a productive and motivating working environment, addressing any issues/disputes from customers or clients with the goal of increasing customer satisfaction, loyalty, retention and to meet their expectations. Essential Duties and Responsibilities Manage the day-to-day functions of frontline support team Implement effective customer service procedures, policies, and standards to enhance customer satisfaction Delivering performance evaluations and following the disciplinary process according to company policy Responsible for interviewing and hiring of new support staff Informing the team of all new information related to products, procedures, and trends Assessing support statistics and preparing detailed reports on the findings Respond to escalated customer support issues Additional Duties Additional duties as assigned Minimum Qualifications Education and/or Experience Bachelor's degree (B.A./B.S.) from four-year college or university; and five years of experience related to association management and/or database management preferred; or equivalent combination of education and experience Proficient in MS Office applications Work Environment At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office. About the IAPP The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org. What We Offer Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine 's Hall of Fame for “Best Small Companies to Work for in NH.” Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website: iapp.org/careers.

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $18.00 Maximum Salary: $22.50 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Job Description We are seeking a motivated and experienced Mortgage Team Leader who is passionate about coaching, leadership, and growth. This role is ideal for a producing loan officer who enjoys teaching others the business while continuing to grow their own book of business. The Mortgage Team Leader will be responsible for training, mentoring, and guiding new loan officers, helping them build confidence, develop sales skills, and establish sustainable success in the mortgage industry. This position offers the opportunity to scale your team while maintaining personal production, supported by a collaborative leadership environment and strong operational infrastructure. You will have access to more than thirty-five thousand dollars per month in paid inbound leads, advanced technology, and a highly experienced in-house processing team. Compensation: $95,000 - $125,000 at plan earnings Responsibilities: Build a well-rounded team by hiring, training, and recruiting a strong group of branch personnel including mortgage loan officers/ MLOs, compliance, operations, underwriters, processing teams, and other mortgage professionals Promote our organization in a positive way, with an emphasis on marketing and building new business with referral channels such as realtors Adhere to state, regional, and federal guidelines, and ensure all loans meet company policies and procedures Help employees achieve sales goals by leading, training, and motivating them to succeed Qualifications: Advanced technical/ computer skills and strong mortgage industry knowledge Requires 3-5 years of experience in banking or mortgage industry with 2-3 years experience in a supervisory role as customer service, operations, business development, human resources, or sales manager Exceptional communication skills, and strong judgment and decision making skills Confident in all phases of the mortgage loan origination process with a firm grasp on products and regulations such as FHA, USDA, VA, and conventional residential mortgage loans About Company NextGen Mortgage is a growing mortgage brokerage serving New England and Florida, built on transparency, teamwork, and professional growth. We support loan officers with the tools, leadership, and operational strength needed to succeed in today's market. Our high-performance environment allows experienced professionals to increase production, develop long-term careers, and scale their business. Our team averages more than ten years of industry experience, creating a collaborative culture centered on mentorship, integrity, and consistent results. NextGen provides modern technology, hands-on coaching, strong Realtor partnerships, and dedicated operational support to ensure smooth and efficient loan processing. We empower our team members with the resources they need while maintaining a positive, growth-focused atmosphere. If you want a company that values professionalism and invests in your success, NextGen Mortgage is the place to build your future. It's a great day for mortgages!

Company DescriptionJobs for Humanity is collaborating with Upwardly Global and with CVS Health to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: CVS Health Job Description Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Our Customer Success and Growth Organization is at the heart of our member, patient, and customer experiences as we have a unique focus on defining meaningful moments for those we serve. Our north star is creating heartfelt, personalized moments by listening to feedback to remove existing obstacles and simplify enterprise experiences. You are joining a team that cares for the well-being of our colleagues by working together in a supportive, collaborative and agile environment. Position Summary The Senior Manager of Retail Customer Experience will have primary responsibility for the day-to-day operation of CVS Health's Retail customer experience reporting, providing actionable insights that deliver business results, and act as a voice of the customer champion for CVS Health's 9000+ retail stores. You will report to the Lead Director of Customer Experience, Enterprise Insights. The role supports Customer Experience Measurement with the regular project management elements of these programs. This includes communication management, questionnaire design support and programming, stakeholder and vendor management, account team training and support, survey vendor/platform management, analysis among other duties. This role is critical to the day-to-day elements of facilitating large-scale tracking CX study programs in Retail specifically: Identifying and elevating customer feedback to drive actionable results through analysis of survey data and text analytics. Providing regular updates to key business partners through Tableau dashboards, combining data from various databases and creating clear reports that allow business partners to communicate the customer story Manage ad hoc customer Insights data pulls and support projects; this includes, but is not limited to cross tab creation, results reporting, and presentation building Support CX Program, including (but not limited to): managing communication and scheduling, account team training and support, data management, and assisting in vendor and stakeholder management Required Qualifications - 7+ years' experience analyzing customer insights or related - 5+ years' experience creating dashboard using Tableau - 5+ years' experience using Excel data analysis - 5+ years' experience using PowerPoint / report building - 5+ years' experience of intermediate project/program management skills including project planning, resource planning, and scenario planning - 3+ years' experience of intermediate data analysis skills and/or basic knowledge of statistics Preferred Qualifications - Experience managing CX vendors: Medallia / CSpace / Forrester etc - Intermediate verbal and written communication skills including e-mail, communication and leadership in meetings, and PowerPoint presentations. Communications should be well organized, fluent and meet basic brand standards for consistency of presentation, use of color palates, fonts etc. - Able to build strong cross-functional relationships with stakeholders - Passion for customer insights, data analytics and storytelling with data - Follow-up and attention to detail including disciplined follow up to e-mails from stakeholders and key vendor partners - Basic data management skills including basic data governance (field descriptions and types, understanding of source, summary statistics) and basic quality assurance processes. Does not need to be an expert but must be able to communicate with experts. Experience working on Medallia platforms is preferred Education Bachelor's Degree or equivalent (HS Diploma + 4 years of relevant experience) required Pay Range The typical pay range for this role is: $82,940.00 - $199,144.80 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 09/27/2024 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made For You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day In The Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: 2 to 4 years experience in a high volume, customer-driven retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Must be at least 18 years of age Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together Adaptable - We change before we have to Entrepreneurial - We own it Collaborative - There's no “I” in Tory Client & Brand Focused - We put ourselves in Tory's shoes Live the Values - We show up for each other Functional Expertise - We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 18.00 USD - 18.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.

ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work . THE JOB As a Customer Experience Coordinator, your job is to define the customer's experience through service, focus, and participation-so you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say YES and put pets and customers experience above all else. In this role, you'll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. WHAT YOU'LL DO Greet every customer with warmth and urgency, whether in person, over the phone, or online Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly Deliver personalized, memorable experiences-always looking for creative ways to say “yes” to customer needs Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate Keep nurses and doctors updated on customer needs for a seamless care experience. Provide confidential, compassionate guidance on financial options and end-of-life decisions Process payments accurately while protecting personal and financial information. Follow up with customers after visits to check on their pet's care and strengthen relationships Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital WHAT YOU NEED 2+ years of experience in a customer service role Advanced proficiency in computer programs and practice management software Highly organized, with strong attention to detail Strong communication skills; able to interact positively with anyone and everyone The ability to multitask and thrive amid chaos High emotional intelligence, able to read a room and plan and act accordingly Adaptable and amenable in high stakes environments Problem solving skills and a focus on innovation Must be willing to work in a noisy environment with strong or unpleasant odors Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs Work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive compensation, including base and 401K match A BIG focus on learning and growth from VEG-created clinical and leadership programs to Unlimited ER CE + travel stipend (No really!). Part-time credentialed VEGgies receive a $1,000/year travel stipend. Part-time uncredentialed VEGgies receive a $400/year travel stipend. Flexible work schedules to support your life outside of work Generous employee referral program, so our awesome people can bring in more awesome people And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry DEI At VEG, diversity is not just a word-it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve-where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.

We're seeking a Customer Experience Manager to join our growing organization. The successful candidate will be responsible for maintaining client satisfaction, triaging inquiries, managing day-to-day operations, and more broadly informing the go-forward strategy behind Level99's customer service initiatives as it grows to support multiple locations. This person will act as a liaison between our customers and leaders throughout the business, ensuring seamless service delivery and communication. Qualified and enthusiastic candidates should submit a resume and cover letter (PDF preferred) to ****************** with the subject: “First Name Last Name - Customer Experience Manager.” ABOUT US Level99 is a first-of-its-kind entertainment experience, which opened its proof-of-concept venue in Natick, MA in June 2021. A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose from nearly 50 rooms and experiences, each containing a unique physical or mental team challenge. Coupled with craft drinks and food in the Night Shift Beer Hall and an authentic craft dining experience in the Night Shift Tap Room & Kitchen, Level99 is an exciting new entertainment experience designed for young adults. More information is available at **************** A young, entrepreneurial company, Level99 has immediate plans to triple in size, opening two new locations in the next 18 months. Level99 is venture backed with 8-figure financing and has an amazing team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering as well as restaurant concepts including CAVA, Trillium Brewing Company, Tatte Bakery & Café, and more. This position is an opportunity for an experienced and motivated individual to dive into a dynamic environment and experience a true growth company, where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people. JOB DESCRIPTION The Customer Experience Manager is responsible for managing a team of Customer Experience Specialists including leading from the front in supporting the processing of customer inquiries and issues related to our products and services, as well as helping to define the Customer Experience strategy and opportunities for efficiency and enhancement. To drive a leading customer experience, you will assist by introducing relevant and essential information to new customers, providing quality service promptly and developing and maintaining a vast knowledge of our products and services. The role will also be responsible for data collection, handling surveys and communicating customer feedback to pertinent departments within the organization. Responsibilities of this position will include: Implementation of the full life-cycle of customer experience standards, policies and procedures, positioning Level99 as a leader in the touch and care in which it manages its guests Establish KPIs for the management of the volume of customer inquiries whilst maintaining speed of service, accuracy, and positive culture Enhance the customer experience strategy across all channels where Level99 guests (and prospective customers) interact with the brand, including email, phone, social, web, and more Manage a growing team of Customer Experience Specialists, supporting their development, problem solving, and executing on opportunities for enhanced operations as Level99 embarks on a national expansion plan Drive additional revenue through upselling and cross-selling, assisting guests throughout their journey from discovery to visit Drive weekly review of inquiries and develop future plans or initiatives for the department Lead Customer Experience reporting, supporting the business as it hones operational practices on both the food and entertainment segments Liaise closely with internal teams to ensure timely response rates, customer satisfaction, and hospitality standards are upheld Communicate effectively between our customers and internal team Master internal processes and tools Maintains a positive working relationship and treats all team members with respect while providing them with direction and feedback Exemplar of passion for customer service and ownership of the customer experience until full resolution, excellent emotional intelligence, excellent written and verbal communication skills While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new! YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU... Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work Have a high tolerance for ambiguity, like to go fast, and are excited to learn in a creative environment Are just a little bit obsessive about getting the details right the first time Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now" MUST-HAVE SKILLS Minimum 4 years of progressive experience within customer service and associated management roles Experience supporting customers via multiple channels (social, phone, email, web, chat, etc.) Ability to work well under pressure in a fast paced, ever changing work environment Excellent verbal and written communication skills, including being analytical and the ability to convey learnings in charts or slides in Powerpoint & Excel Excellent problem solving, deductive reasoning, organization and communication skills Highly organized with strong attention to detail High integrity and professionalism A positive, joyful, upbeat and energetic attitude - leading by example OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE Relevant Education: Bachelor's Degree, or other related degree 3 years of management experience Experience within hospitality, entertainment or restaurant sectors Qualified and enthusiastic candidates should submit a resume and cover letter (PDF preferred) to ****************** with the subject: “First Name Last Name - Customer Experience Manager” Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience. About Level99 Entertainment: At over 48,000 square feet, Level99 is the first-of-its-kind destination for challenge based entertainment, craft drinks and scratch kitchen. We challenge players and up to 5 friends to compete and collaborate both physically and mentally in over 40 different uniquely themed challenge rooms including the worlds of pirates, ninjas and the apocalypse just to name a few. Players are encouraged to work together to unlock additional rooms and rewards. If competition is more the players style then they can face off against others in our variety of arena-style competitions including the infamous Axe Run. In between challenges players can enjoy the dozens of locally produced art features while hydrating in the Night Shift Beer Hall with one of our craft drinks and shareable snacks. For a more authentic brewery dining experience guests can visit the Night Shift Tap Room & Kitchen for a beverage and expertly prepared dish from our scratch kitchen. We are currently seeking fun, smart, detailed and customer-oriented team members who are committed to bringing this concept to life in Natick, MA. Learn more about us at ******************** By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Store - Laconia, NHDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Thrive in the fast-paced start-up environment? Ready to grow your career and make your ideas count? Come join America's Job Exchange! America's Job Exchange ( AJE ) is actively expanding our Customer Experience Team and looking for passionate Account Managers to continue elevating AJE's customer experience to world class standards. If you have been part of a stellar Account Management team and are excited at redefining the customer experience at AJE , please read on! AJE , a wholly owned subsidiary of Navisite, a part of Spectrum Enterprise, has established itself as a leader in Diversity Recruitment and OFCCP compliance. Hundreds of Fortune 500 corporations and thousands of mid-market and small employers use AJE for candidate sourcing, diversity brand development and OFCCP compliance solutions. Millions of job seekers use AJE to find jobs and take advantage of a broad range of career management tools and services to advance their careers. For more information, please visit: *************************** . Here's an overview of our exciting opportunity: As a member of the Customer Experience (CE) team, based in our Andover location, you will help Account Management become a highly-valued resource to AJE customers. The Customer Experience Team delivers a consistent, world-class relationship, high-touch service and invaluable support around compliance, diversity recruiting and local outreach. The Customer Experience Manager is responsible for supporting a set number of assigned accounts that are using AJE to manage their compliance and diversity recruiting needs. Your goal is creating the valued service provider experience with these customers so we expect you to be a passionate and energetic member of this team. As a Customer Experience Manager, you will play a key role in customer communications, trainings and delivering Subject Matter Expert (SME) content so someone with experience and an interest growing customer relationships is a must. Job Description Specific Responsibilities · Manage assigned accounts/territory and build strong customer relationships with established accounts. Identify additional sales opportunities within customer base by cross-selling and up-selling AJE product portfolio by venturing beyond standard career products Responsible for regularly scheduled customer communications, as well as informing customers of service enhancements as they are launched. Respond to customer inquiries in an efficient, effective and timely manner. Engage customer in pursuit of opportunities for account growth and new business. Understanding of company capabilities and services, and effectively communicates all offerings to existing customer base. Reviews customer's accounts to ensure accounts are set up and functioning properly. Reports any disruption in service to accounts to appropriate team members and follows through until resolved. Effectively communicate with key personnel in other departments to ensure customer accounts are up to date. Provide superior customer service. Maintain current knowledge of AJE products, solution sets, customer applications, and competitive product differences. Adhere to all current sales methodologies and processes. Proactively recommend enhancements to leadership to improve processes and support overall team objectives Qualifications · Extremely detail oriented · Technical competence (Excel, Microsoft Word, PowerPoint, etc) · Familiarity with or willingness to learn about OFCCP regulations · Keep up to date about product offerings as well as OFCCP regulations · Motivated, goal oriented, persistent and a skilled negotiator · High level of initiative and work well in a team environment · Excellent written and oral communication skills · Handles stressful situations and deadline pressures well · Undergraduate degree Additional Information If you're interested in this great opportunity and your background is a match to the description above, we'd love to hear from you. Please click on Apply and submit your resume today. If you know someone that may be interested, we welcome you to share this opportunity. We look forward to hearing from you! More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. FCC Unit: 00918 - Andover 200 Minuteman Rd Business Unit: Spectrum Enterprise

This is a hybrid role with 3 days in the office required, and 2 days of remote. Unlock Your Career Potential: ADP is hiring a Trust Client & Product Support Analyst. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. Responsibilities: This role is for a Trust Client & Product Support Analyst for ADP Retirement Trust Services (ADPRTS). Team members in this role are responsible for onboarding plans onto the Trust company. Onboarding consists of document reviews and ensuring all plans are screened through the AML Program under ADPRTS. This role partners with the ADP Retirement Sales organization and the Implementation team to ensure all client information is accurately provided and approved in our AML program prior to receiving plan assets at ADP. The team works closely with the ADP Global Money Movement & Compliance team (GMMC) on the overall screening of our clients under the AML program. In addition, the team provides ongoing support during plan audits and implementation as needed. Team members also partner with other areas of our operational ADP Retirement Services organization to ensure that all processes under ADP Retirement Trust Services are performed as expected. These duties include reviewing; plan terminations and transfers, internal plan-to-plan transfers, aged checks, and overseeing that cash and share reconciliation SLAs are met. Skills required: 5+ years of Retirement Services Experience (preference for Trust Administration) Prior experience in regulatory audits preferred Document Compliance Experience Strong organization on documentation experience Ability to coordinate multiple teams and entities through resolution

This is a hybrid role with 3 days in the office required, and 2 days of remote. Unlock Your Career Potential: ADP is hiring a Trust Client & Product Support Analyst. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. Responsibilities: This role is for a Trust Client & Product Support Analyst for ADP Retirement Trust Services (ADPRTS). Team members in this role are responsible for onboarding plans onto the Trust company. Onboarding consists of document reviews and ensuring all plans are screened through the AML Program under ADPRTS. This role partners with the ADP Retirement Sales organization and the Implementation team to ensure all client information is accurately provided and approved in our AML program prior to receiving plan assets at ADP. The team works closely with the ADP Global Money Movement & Compliance team (GMMC) on the overall screening of our clients under the AML program. In addition, the team provides ongoing support during plan audits and implementation as needed. Team members also partner with other areas of our operational ADP Retirement Services organization to ensure that all processes under ADP Retirement Trust Services are performed as expected. These duties include reviewing; plan terminations and transfers, internal plan-to-plan transfers, aged checks, and overseeing that cash and share reconciliation SLAs are met. Skills required: 5+ years of Retirement Services Experience (preference for Trust Administration) Prior experience in regulatory audits preferred Document Compliance Experience Strong organization on documentation experience Ability to coordinate multiple teams and entities through resolution

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we're all about. JOB DUTIES AND RESPONSIBILITIES include, but are not limited to the following: Leadership and Employee Development Ensure a customer-centric environment in which building strong relationships is a fundamental priority. Inspire and motivate team members, offer recognition and reward, and lead by example. Through tested techniques, engage in meaningful coaching sessions, both formal and informal. Identify talent, develop team members through training, regular coaching, and regular employee performance assessments. Empower team members, foster their professional growth, and encourage a strong sense of teamwork. Lead all aspects of recruiting, interviewing, hiring, scheduling, managing, evaluating, rewarding, and disciplining employees. Consistently apply Human Resource policy for routine aspects of management, and as performance issues arise. Business Development and Sales Management Identify sales opportunities, deepen existing relationships, and grow Salem Five's market share in the communities it serves. In collaboration with internal business partners, uncover needs and make referrals to cross-sell products and services such as business loans, merchant, insurance, and investment services. Establish clear performance expectations for members of the team and employ consistent sales management practices to include conducting team meetings, sharing sales results, encouraging and managing participation in divisional campaigns, and celebrating successes. Ensure the effective use of a defined sales process to include customer needs assessment, offering solutions/closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank's system of record. Customer Experience Has primary responsibility for oversight of the team's consistent delivery of an exceptional customer experience. Personally, delivers that experience and leads team members do to do the same by: Making a personal connection with every customer. Uncovering financial needs through meaningful discussion and exploration and providing financial solutions that meet those needs. Making educated recommendations through expert knowledge of the Bank's products and services. Following up to ensure satisfaction. Business Acumen and Technical Knowledge Understand the basics of the business and related implications of decisions. Demonstrate the ability to build relationships and strong alliances across the organization. Exhibit flexibility with the willingness and ability to adapt to change; able to guide others through change. Able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Bank. Able to demonstrate a high level of proficiency with Salem Five's digital technology offerings. Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook) and mobile devices. Eager to embrace new and emerging technologies. Banking Operations As all Salem Five retail positions are required to have ‘universal' branch banking skills, must have a full working knowledge of both the traditional ‘sales' and ‘teller' functions. Must have solid understanding of branch operations which includes, but is not limited to, overdraft management, vault management, ATM management, negotiable items, debit card issuance, account opening practices, adherence to policy and procedure, compliance requirements, the opening and closing of the office, and other such functions. Personally provide and manage the team to an outstanding customer experience for Salem Five customers and prospects. Education and/or Experience: High school diploma or equivalency, and at least five years of related retail banking experience and/or training required. At least two years of management experience required. A Retail Float Team Manager oversees the day-to-day operations of the float team, including but not limited to branch scheduling, one-on-one, and team meetings with float staff. Demonstrates proven strength in coaching and the ability to develop junior staff members to roles of greater responsibility; creates succession plans for all positions under his/her leadership, as well as his/her own Float Team Manager position. Internally, this position provides opportunities for the professional growth and advancement of Salem Five management candidates. Salem Five requires each Retail Float Team Manager to be federally registered through the National Mortgage Licensing System and individual records to be in good standing. Individual NMLS IDs renew annually. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Benefits/Incentives: Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more Salary Range: $69,000 - $75,000 The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future. Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you. Qualified candidates may also submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970. No unsolicited resumes accepted from agencies.

Are you passionate about delivering exceptional customer service, billing support and leading a team to Concord's utility customers? The Concord Municipal Light Plant is seeking a Customer Service Supervisor to manage our in-office Customer Service team here in Concord, MA. In this role, you will ensure our customers receive professional, courteous support and oversee billing, collections, and customer inquiries. You'll play a key part in developing policies, mentoring staff, and driving process improvements that enhance service quality and operational efficiency. Under the general direction of the Customer Service Manager, the Customer Service Supervisor manages the Utility Customer Service team to provide the highest quality service to town utility customers. Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Incumbent is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring flexibility in approach to workload. Starting salary range: $80,433.60 - $96,125.60, based on qualifications. This is a full-time on-site position*, with a complete benefits package. We encourage candidates to explore our health insurance and other benefits that support the well-being of our employees and their families (Benefits Information). Applications will continue to be accepted until filled. All applications will be reviewed and the most highly qualified candidates will be invited to one or more interviews and/or other assessments. Applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application. Appointment of the final candidate will be contingent upon the results of pre-placement conditions including a drug screening, criminal and credit record checks. Costs for these pre-placement requirements will be borne by the Town. The Town of Concord, MA is an EEO Employer. The Town of Concord seeks employees who embody our values of integrity and respect, value service and collaboration, and support innovation and accountability. We are dedicated to fostering a workforce that embraces diverse identities and perspectives, strives for excellence, and upholds responsibility in all we do. A racially, ethnically, and culturally diverse team strengthens our organization, enriches our community, and advances equity and opportunity for all. * Applicants must be authorized to work in the United States without the need for sponsorship now or in the future. Interested in learning what it's like to work on this team? Take a look at the "Meet the Manager and About the Work" to learn more! Department: Concord Municipal Light Plant Salary Grade: 9 Reports To: Customer Service Manager FLSA Status: Exempt Appointed by: Town Manager Date: November 2025 GENERAL SUMMARY: Under the general direction of the Customer Service Manager, the Customer Service Supervisor manages the Utility Customer Service team to provide the highest quality service to town utility customers. Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Incumbent is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring flexibility in approach to workload. ESSENTIAL JOB FUNCTIONS: External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis. ¨ Responsible through staff for ensuring that customers and end users receive professional, courteous support regarding all Utility services and products provided. ¨ Manages billing and collection processes for town utilities in NISC system. ¨ Investigates and resolves customer complaints and inquiries. ¨ Responsible for the receipt and processing of customer payments at CMLP. ¨ Develops, implements, and supports policies and procedures that ensure the quality of the customer support function. ¨ Train and mentor customer service representatives on system usage, customer interaction best practices, and utility-specific procedures as required. ¨ Acts as customer service interface with other departments or divisions. ¨ Conducts regular outreach and benchmarking with other municipal utilities regarding policies, procedures, and DPU regulation changes and updates. ¨ Identifies and improves business processes that leverage technology and utility systems; develops protocols and procedures to enhance effectiveness of services provided. ¨ Investigates and finds solutions to problems that occur within the billing process and re-billing process when required. ¨ Acts as the primary point of contact for customer and public inquiries both in person and by telephone, resolving complaints and providing information on municipal operations and procedures. ¨ Supervises office outage operations to provide telephone support during outages and other emergency situations. ¨ Tests new programming (e.g. new TOD rates, accounts, letter templates, services) and areas within the system software to ensure proper billing, reporting and seamless implementation for users. ¨ Works with other town departments to streamline and automate processes to affect cost savings and produce greater efficiencies. ¨ Creates ad hoc and customized reports for management and end users of the software. ¨ Manages and monitors Key Performance Indicators (KPIs) and service metrics to assess and improve the effectiveness and quality of customer service operations. Support the implementation and training of new solutions and technologies to improve customer service operations and enhance efficiency. ¨ Specialist for customer information and billing systems, payment processing, interfaces between town utilities and related functions.¨ Maintains up-to-date knowledge of system updates and new functionality and in the point person for utility enterprise solutions. ¨ Performs special projects and related responsibilities as initiated and requested. ¨ Performs other related duties as required, directed or as the situation dictates. ¨ Regular attendance and punctuality at the workplace is required. SUPERVISORY RESPONSIBILITY: ¨ Manages the day-to-day operations of the Utility Customer Service team, billing and collections functions, time and attendance, and staff training and development. Carries out supervisory responsibilities in accordance with Concord's policies and applicable laws. Responsibilities include interviewing and training employees, appraising performance, resolving problems and providing the Customer Service Manager with recommendations concerning employee training and remedial actions. EDUCATION & EXPERIENCE: ¨ Bachelor's degree in related field with four or more years of progressively responsible experience, including at least two years in supervision or an equivalent combination of education and experience. KNOWLEDGE, SKILLS & ABILITIES: ¨ Demonstrated customer service management skills and ability to effectively lead Customer Service staff. ¨ Ability to analyze complex issues and to develop relevant and realistic plans, programs and recommendations. ¨ Expert knowledge of regulations, codes, policies and procedures relevant to the department, division and/or to general public utility administration/management. ¨ Ability to recognize organization-wide priorities and work cooperatively to support their accomplishment for the department or division. ¨ Ability to communicate effectively and tactfully with the public, co-workers, other employees, departments, officials and other agencies. ¨ Proficiency with NISC iVUE or similar utility customer information systems (CIS) is preferred. WORKING CONDITIONS & PHYSICAL DEMANDS: External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis. May be required to work extended shifts, weekends and overnight hours when the office is staffed 24 hours a day during emergency operations. Work may involve travel to meetings and other communities. Normal office environment, not subject to extreme variations of temperature, noise, odors, etc. Majority of work is performed in a moderately noisy work environment, with constant interruptions. Frequently subjected to the demands of other individuals and the volume and /or rapidity with which tasks must be accomplished. Regularly uses computer keyboards requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required. Operates computer, printer, video display terminal, calculator, telephone, copier, facsimile machine and all other standard office equipment requiring eye-hand coordination and finger dexterity. The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.