Team manager jobs in Miami Beach, FL

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. For more information on Carvana and our mission, sneak a peek at our company introduction video . About the team and position Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions. The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities. What you'll be Doing Be a continuous positive force within the market and create strong morale and spirit throughout the team. Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role. Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set. Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition. Generate and monitor regular reports like a boss and presenting to upper management ... also like a boss. Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience. Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine Actively look for ways to improve the overall customer and Advocate team experience. Address and effectively manage complex and sensitive customer-facing issues. What you should have 5+ years work experience in a customer facing team environment 3+ years of management experience Proven history of developing and coaching employees Prior experience with strategic planning, process improvement, and guiding teams to exceed goals Excellent interpersonal and leadership skills Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience Willingness to work on weekends Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves It would be great if you also had Bachelor's Degree Experience with Salesforce or Tableau An analytical mind Experience handling logistics What we'll offer in return Full-Time Salary Position Medical, Dental, and Vision benefits 401K with company match A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more A great wellness program to keep you healthy and happy both physically and mentally Access to opportunities to expand your skillset and share your knowledge with others across the organization A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development A seat in one of the fastest-growing companies in the country Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. Must be able to read, write, speak, and understand English. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs. Frequent driving requires excellent visual activity and manual dexterity. Requires to work in outdoor weather conditions. Must be able to stay in stationary potions for extended periods of time (when driving) up to 3 hours at a time. Frequently communicates with customers and must be able to exchange accurate information. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Resource 4 Floors is South Florida's premier provider of flooring services for commercial projects, specializing in corporate offices, healthcare spaces, and higher education facilities. With over four decades of expertise, we offer tailored solutions from concept to completion, emphasizing sustainability and excellence for lasting results. Resource 4 Floors offers competitive salaries and benefits, including 401K with matching benefit, Medical Premium contributions. This position is also eligible for vehicle and phone expenses reimbursements and annual bonus. Job Summary: The Operations Manager is responsible for overseeing all flooring installation projects, managing a diverse team of flooring mechanics, junior mechanics, helpers, and delivery associates, and ensuring the smooth operation of the warehouse. This role entails coordinating with project supervisors, maintaining inventory, ensuring adherence to safety and quality standards, and fostering effective communication between teams and clients. Key Responsibilities: Team Leadership and Development: Supervise and lead the flooring installation team, including Senior Flooring Mechanics, Junior Mechanics, Apprentices, and Delivery Associates. Train and mentor staff on installation techniques, safety protocols, and company standards. Monitor team performance and provide feedback to improve skill levels and efficiency. Project Management: Oversee the planning, scheduling, and execution of flooring installation projects from start to finish. Review all new projects in Monday.com, assigning appropriate supervisors and teams based on project complexity and requirements. Collaborate team members to align project timelines and resource allocation. Price out labor for complex or large-sized projects to ensure accurate budget estimates and effective resource management. Warehouse Management: Oversee the daily operations of the warehouse, including the organization and management of flooring materials and tools. Ensure accurate inventory tracking, storage, and handling of materials to prevent loss and ensure timely availability for projects. Coordinate with suppliers for material orders and manage incoming shipments, ensuring all materials meet quality standards. Quality Assurance: Conduct regular inspections of installations to ensure compliance with company standards and client expectations. Address and resolve any installation defects or issues promptly, ensuring corrective actions are implemented. Maintain documentation of quality checks and installation progress. Safety and Compliance: Enforce safety protocols and ensure that all team members use personal protective equipment (PPE) as required. Conduct safety training sessions and maintain records of safety incidents. Ensure compliance with local and industry safety regulations. Documentation and Reporting: Ensure accurate completion of project documentation, including timelines, estimates, and progress reports. Utilize project management tools (e.g., Monday.com, Exak Time) to track project statuses and team hours. Analyze project data to identify trends and areas for improvement. Resource Management: Manage inventory of flooring materials and tools, ensuring they are organized and readily available for installation teams. Oversee the maintenance and proper storage of tools and equipment used in flooring installations. Ensure the warehouse is clean, organized, and compliant with safety standards.

JOB TITLE: Operations Manager REPORTS TO: General Manager Job Purpose: The Operations Manager is responsible for working closely with the Store Manager to support the long-term strategic vision for the TOM FORD Store and the day-to-day business operations, including coaching and management of the non-Selling employees, supporting sales target achievement and delivering top client experience through sound operational procedures, processes, policies and strategies. Tasks & Responsibilities: Product & Stock Management: Maintain sales floor and BOH to the highest standards, in-line with Brand guidelines Manage all consignment activities, COG's, negatives and on hands for store Facilitate transfers to support optimal sell-thru and support zone success Minimize stock damages thru strong stock management and ensuring excellence in BOH Conduct regular inventory cycle counts as directed and communicate proactively with corporate office on inventory issues Monitor merchandise pricing and ensure accuracy Ensure exceptional standards of all stock areas, including well-organized and maintained stock areas that enable strong selling and a fast and seamless client experience Store Operations & Process Management: Monitor Company policies and compliance matters; ensure adherence to policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures Ensure the store is secure and oversee compliance with all opening/closing procedures Train, coach, and lead all associates in the execution of operations tasks, including all POS procedures, returns, alterations, shipping & receiving, and all other operational tasks Follow the Company operational guidelines and polices at all times Ensure the safety of the Store and its Employees is a priority at all times Open and close the Store as needed Work with the General Manager to ensure optimal staffing across all departments by effectively managing schedules to maintain appropriate coverage Parter with Finance to ensure all Accounts Payable & Receivable processes are managed accurately and in a timely manner People & Talent Development Work with Store Leadership to develop strong market talent pipelines; identify, recruit, and retain top talents in all non-selling roles Support the Store Performance Management process: ensure clear expectations are set and that talents are rewarded for top performance; work with General Manager to correct underperformance as needed Create a safe and inclusive workplace for employees and clients Participate in store meetings to discuss goals, performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates Support a high energy and a positive work environment; maintain a fair, consistent, and equitable set of standards to inspire and motivate the team Skills, Competencies & Requirements 5-8 years of retail Operations experience required; preferably in a luxury environment Strong entrepreneurial spirit, initiative, and commercial ability Deep knowledge of the luxury industry with a high level of fashion sensitivity Availability to work during Store hours of operation, including nights, weekends, and holidays, as needed Ability to maintain presence on selling floor for long periods as needed Strong interpersonal, communication, organization, and follow-through skills Capacity to motivate, train and develop a sales and operations team Ability to create high energy and a positive work environment. Successfully work and manage time in a dynamic and fast paced environment Must be able to operate all equipment necessary to perform the job, including Microsoft Excel, Word, PPT and Microsoft Teams, POS and phone systems, cash register and all other office equipment as needed Ability to lift or carry (pushing/pulling) up to 25 pounds (or more). Ability to bend, stoop, reach or squat to handle and stock merchandise Ability to stand or walk for long periods (4-6 hours)

WHO WE ARE: The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values. The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one's own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it. WHO WE ARE LOOKING FOR: Operations Manager POSITION SCOPE: We are seeking an Operations Manager to act as the point person for maintaining and supervising all the inbound/outbound merchandise, inventory management, order processing and the maintenance and organization of back of house and supply areas. Additionally, this role will supervise maintenance and cleaning operations. The Operations Manager will oversee a Coordinator and communicate and collaborate with Corporate Office to streamline operational logistics and procedures to ensure an elevated customer experience, appropriate inventory levels, and store ease-of-use. Responsibilties Participate in inventory cycle counting and use active problem solving to investigate discrepancies. Investigate and resolve negative on hands Follow up on open transfers to ensure completion Protect the company's inventory and assets through thorough inventory management, accurate and timely cycle counts and resolve inventory concerns. Maintain accurate vault organization and consistently spot check inventory trays to ensure accuracy of product storage both in the vault and on the floor. Monitor internal inventory movement via transfers. Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to sales floor. Provide sales support on the floor as needed including wrapping, client services, hospitality or any needs as directed by manager on duty. Act as manager on duty when needed and in the absence of Store Manager and Assistant Store Manager. This could include opening and closing the store, approving employee timecards, completing bank deposits, counting registers and assigning tasks as needed. Ensure timely communication with management and sales team regarding new arrivals and product replenishment. Monitors the After Sales, Before Sales and product return processes. Identify store maintenance issues, lighting concerns, cleaning, and security. Work closely with Corporate or external vendors to report, catalogue, prioritize and resolve areas that impact store structural function and image. Ensure merchandise and supply deliveries are accurate, verifying all quantities shipped / received match corresponding documentation for all incoming / outgoing shipments. Maintain organized shipping area ensuring all outgoing merchandise is properly packaged and within our shipping guidelines. Manage courier relationships to monitor shipments and file claims when necessary. Order and manage non-merchandise supplies like stationery and packaging and restock the boutique as needed. Maintain client order workflow including overseeing the Bench Jewelers workflow, coordinating artwork, managing order flow, prioritizing and escalating urgent orders, and pulling pieces for studio work. Confirm product details, quality level and assembly accuracy before processing. Work with sales team and fulfill all orders and maintain systems for up-to-date information. Administer quality checklist and validate using brand standards. Accurately document all inventory movement for orders. Log and track customer returns for repair using Repair Tracker. Monitor and log unfulfilled work orders and track incomplete orders Complete tasks and projects assigned by Store Management. Coordinate with the Corporate Operations Office, to manage and supervise all the operations procedures and ensure consistency. Review operations processes and performance, recommend solutions for improvement as needed for store efficiency. QUALIFICATIONS: Minimum of high school degree, bachelor's degree preferred. Minimum of 5 years previous experience in Retail/ Operations Management with at least 2 years in management experience Mac proficient, advanced excel skills and knowledge of design programs a plus Outstanding attention to detail, highly organized, reporting skills, interest and demonstrated experience in creating and streamlining processes Strong written and verbal communication skills Self-starter and multi-tasker Can work a flexible schedule, which includes evenings, weekends and holidays ensuring that the store is always fully operational Demonstrated ability to navigate through uncertainty and provide clarity in direction to both self and team

Disclaimer: The below posting is on behalf of The Agency Bal Harbour, a Global Partner of The Agency. About the Role 📈 Reports To: Daniel Tzinker (Team Lead, Tzinker Team at The Agency RE) The Operations Manager is the driving force behind the Tzinker Team's efficiency, organization, and growth. As Daniel's right-hand person, you'll manage all business operations, ensuring that agents, staff, and systems work seamlessly together. This role owns the people, processes, and systems that power the team. You'll oversee and optimize team performance, implement efficient workflows, and ensure lead conversion, contact management, and transactions are handled flawlessly. The ideal candidate is a highly organized leader with real estate operations experience, a deep understanding of sales team management, and a passion for driving business success. This is a high-impact, in-office role-you'll be embedded with the team daily in Bal Harbour, working directly with Daniel, agents, and staff to keep the business running at peak performance. Responsibilities 1. Business & Team Management Act as Daniel's second-in-command, handling all operational and administrative functions so he can focus on generating and closing deals. Manage & support all team members, including: Transaction Coordinator Inside Sales Associate (ISA) Marketing Manager Team Agents Prepare for and lead weekly team meetings to ensure alignment, progress tracking, and accountability. Conduct regular 1:1 check-ins with each team member to provide guidance, track progress, and address roadblocks. Host bi-annual performance reviews for all staff and agents, setting clear goals and expectations. Hold agents accountable for: Converting team-generated leads into active clients and closings. Following up on listing inquiries and converting them into direct clients. Executing their business development plans to grow the team's overall business. Recruit, onboard, and train new team members as needed. 2. Contact & Lead Management Oversee and maintain an organized, up-to-date contact database across multiple platforms: Follow-Up Boss (CRM) APT (The Agency's CRM) ActivePipe (E-Blast & Marketing Automation) RedX (Outbound Prospecting System) Ensure all leads and past clients are actively engaged with the right follow-up systems in place. Monitor lead conversion efforts, ensuring proper outreach and nurturing to maximize opportunities. Collaborate with the Inside Sales Associate (ISA) to optimize lead flow and prospecting efforts. 3. Operational Readiness & Growth Strategy Ensure smooth day-to-day operations, identifying and eliminating inefficiencies. Optimize systems and workflows to improve team productivity and profitability. Develop & implement business growth strategies, ensuring the team continues to scale effectively. Manage budgets & financial tracking, ensuring operational expenses align with revenue goals. Collaborate with Daniel on long-term planning, helping steer the business toward future success. 4. Performance Tracking & Reporting Own team performance tracking & reporting, ensuring clear visibility into business results. Monitor key performance indicators (KPIs) for lead conversion, agent production, sales volume, and revenue. Generate weekly/monthly reports to track pipeline, closed deals, and agent performance. Ensure accountability through regular performance insights, helping optimize team success. Who You Are Real Estate Operations Expert: You have strong experience managing high-functioning real estate teams, keeping them organized and performing at their best. Sales Team Leader: You know how to hold salespeople accountable, drive performance, and create a winning culture. Tech-Savvy & Systems-Oriented: You're comfortable with real estate CRMs, marketing automation, and prospecting tools. Master of Organization & Execution: You create and implement systems that drive efficiency and growth. Proactive Problem-Solver: You anticipate challenges and find solutions before they become problems. Strong Communicator & Leader: You can motivate, guide, and manage a team with clarity and confidence. Growth-Minded: You thrive in fast-paced, high-growth environments and are always looking for ways to improve the business. Bilingual is a Plus: English required, fluency in Spanish, Russian, or Hebrew preferred. It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.

Keep our communities fed. Our focus is simple but meaningful - from our distribution centers to our offices, every employee of C&S and our family of companies works to help feed local families, neighbors, and communities. As a Customer Experience Manager, you will own the business relationship with customers in the assigned region. This position builds working relationships with customers' senior operational management to achieve high levels of satisfaction related to company operations and adherence to standard operating procedures. The role reports to the Sr. Director, Customer Experience, and contributes to cross-functional teams in the delivery of projects and programs that support customers' business objectives. You will develop cost efficiencies and bring key stakeholders together to solve problems and remove roadblocks. The role works collaboratively with cross-functional Customer Experience (CXT) team members to identify root causes of operational issues and secure alignment and resources to resolve chronic challenges. Job Description + Full-Time, Remote Role + Location: Based in Florida (regular travel to retail store locations required) You will contribute by: + Monitoring and managing contract renewals and the customer pipeline. + Facilitating communication with all stakeholders; effectively addressing customer service issues and evaluating customer requests. + Preparing and presenting customer presentations to review project scope and progress. + Monitoring and supporting operational KPI improvement across assigned customers. + Recommending and implementing cost improvement opportunities. + Tracking quarterly and annual contracted volume thresholds and conducting regular performance reviews to maintain compliance. Growing sales within the region. + Influencing customer decision-making on key improvement initiatives. + Managing new business start-ups after handover from the New Business Development group. + Coordinating operational planning for key customer events, including holiday planning, grand openings, anniversary sales, and major in-store events. + Communicating and managing changes to company operational policies and procedures. + Managing business continuity events as needed. + Traveling frequently to retail store locations, approximately 30%. We're searching for candidates with: + Strong retail operations background required. + In-depth knowledge of supply chain preferred. + Excellent communication and interpersonal skills. + Strong analytical and business acumen. + Proven project management skills. + Proficiency with technical and computer systems. + Willingness and ability to travel frequently. + Bilingual (English/Spanish) is preferred. + 5-7 years of relevant work experience. Environment: + Store : Office Temperature (65F to 75F) + Office : Office Temperature (65F to 75F) We offer: + Weekly Pay + Benefits available from day 1 (medical, dental, vision, and more) + Company matched 401k + PTO and Holiday Pay offered + Career Progression Opportunities + Tuition Reimbursement + Employee Health & Wellness program + Employee Discounts / Purchasing programs + Employee Assistance Program Every person matters. We keep our values alive through a culture that embraces differences and ensures that every person matters. The Fine Print This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers. \#LI-Remote Qualifications Bachelor's Degree - Art, Bachelor's Degree - Business Shift 1st Shift (United States of America) Company C&S Wholesale Services, LLC About Our Company C&S Wholesale Services is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S, We Select the Best & those with the motivation, pride, and drive to succeed in our fast-paced world. Working Safely is a Condition for Employment with C&S Wholesale Services, Inc. C&S Wholesale Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Company: C&S Wholesale Services, LLC Job Area: Chain - SE Job Family: Sales Job Type: Regular Job Code: JC0401 ReqID: R-264884

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at **************** Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Manager is essential to supporting our hospitality products at the property level. This role provides five-star guest service by communicating with guests prior to arrival, greeting them upon arrival and assisting them throughout their stay. This is an in-person position located on-site of the property. What You'll Do: Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures Work to organize guest stays to ensure thorough service throughout the guest experience Ensure every guest experiences five-star service in a hospitality environment and actively seek five star/positive reviews from guests; coach Experience Team to do the same Set the example for the Experience Associates by projecting an upbeat and positive attitude, warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude Assist in development, creation and ongoing improvement of guest communications, Guest Book, Guidebook, and other items to promote guest experience as deemed necessary by Sentral and the General Manager. Work closely with property team members to ensure that they are updated, trained, and ready when residents or guests have questions Lead the Experience Team Plan, coordinate and oversee resident and guest events with assistance of Sentral Marketing and Explorer teams Oversee each guest experience through tasks including but not limited to ensuring room is inspected and amenity is placed, ensuring Experience Team knows when to expect guest, ensuring guest is having a great stay, ensuring guest departs and housekeeping is aware then re-inspecting the room for either another guest arrival or resident return Prior to Head of Housekeeper position starting, manage the relationship with 3rd party housekeeping vendor Lead Experience Team on implementing guest experience/events and communications Learn and train others on community systems Work closely with the Technology team to oversee hospitality technology implementations onsite Assist in developing processes and SOPs for experience and reservations team as appropriate Respond to booking inquiries, guest questions, onsite issue resolution and billing questions, and follow up with the guest to ensure satisfaction Collaborate with Revenue Management team to ensure rate adjustments will help maximize booking revenue Perform other related duties and assignments as needed and assigned Skills and Experience Bachelor's degree in hospitality management preferred Experience in hospitality (hotels and resorts, private luxury clubs, travel management, etc.) Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances Exceptional interpersonal and self-awareness skills, including active listening skills Proficient with communication technology and quick learner of new software Excellent written and verbal communication skills Demonstrated enthusiasm for creating inclusive and respectful workplaces Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment Ability to work a flexible schedule, including evenings and weekends Community Team Perks + Benefits Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plans Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Stand behind a desk for the majority of an 8-hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Overall Scope and Responsibility: Responsible for overseeing registration of new guests, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possible service standards to our clientele at all times. Essential Duties: Oversees the registration process including inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate Informs guests on hotel facilities and amenities, provides directions within the property. Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed Oversees basic accounting procedures including exchange of foreign currency, cash handling, posting charges to guest folio, making adjustments etc Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department Communicates credit issues to all revenue generating departments Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options Communicates guest requests with the appropriate department Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance Reviews departing guest's folios and invites guests back Makes reservations Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge. Job Knowledge, Skills, & Abilities Guest experience manager preferred Outgoing and guest-first personality Excellent communication, interpersonal, and organization skills. Sense of ownership Guest-oriented mindset Strong leadership skills Integrity and professionalism Ability to develop the team through training and follow-ups Attention to detail Must be able to carry 10 lbs. Commitment to superior customer service and excellent customer service skills. Proven ability to influence a team and achieve results. Flexibility and creative problem-solving ability. Strong initiative and self-motivation. Fluency in job related English both verbal and non-verbal. An appreciation and respect for the diversity of all individuals in the workplace. Ability to handle pressure and work in a fast paced environment. Must be able to work days, evenings, and weekends as necessary. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

We are seeking a dedicated and highly organized Front Office Manager to join our vibrant team at AC Miami - Brickell. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest service. As the Front Office Manager, you will oversee the front desk operations, ensuring a seamless and welcoming experience for all guests. Key Responsibilities: Direct daily front office operations, ensuring efficient check-in/check-out processes and customer-oriented service. Lead, train, and motivate the front office team (e.g., Guest Service Agents, Concierge, Bell Staff) to uphold brand (Marriott) and hotel standards of excellence. Develop and maintain strong relationships with guests to ensure a positive and memorable guest experience. Collaborate with housekeeping, maintenance, and other departments to ensure guest requests and operational enhancements are efficiently addressed. Handle guest inquiries, requests, and escalated complaints promptly and effectively to maximize guest satisfaction and loyalty. Monitor and evaluate staff performance, providing constructive feedback and professional development opportunities. Manage scheduling and staffing needs to optimize service quality while effectively managing labor costs. Oversee reservation procedures, room allocations, and revenue strategies to optimize occupancy and average daily rate (ADR). Assist with the preparation of departmental budgets, forecasting, and financial planning, ensuring operations remain within set guidelines. Ensure compliance with all health, safety, security, and hotel policies and standard operating procedures (SOPs). Maintain accurate guest records, billing, and financial transaction procedures. Qualifications: Experience: Proven experience (typically 3+ years) as a Front Office Manager, Assistant Front Office Manager, or similar supervisory role within the hospitality industry. Marriott brands experience a significant plus. Education: Bachelor's degree in hospitality management, Business, or a related field preferred. Technical Proficiency: Proficiency in Property Management Systems (PMS) such as Opera, Lightspeed, or a similar platform, and standard office software (e.g., Microsoft Office Suite). Leadership: Strong leadership, coaching, and team-building skills with the ability to inspire a diverse team. Communication: Exceptional verbal and written communication skills for interacting with guests, staff, and management. Problem-Solving: Proven ability to resolve complex guest issues calmly and effectively in a fast-paced environment. Availability: Must be flexible to work various shifts, including nights, weekends, and holidays, as needed for a 24/7 operation. Benefits: - Competitive salary with opportunities for professional growth and development. - Comprehensive health, dental, and vision insurance. - 401(k) retirement plan with employer match. - Paid time off. - Employee discounts on hotel stays and dining. Join our team at AC Miami - Brickell and contribute to creating memorable experiences for our guests while enhancing your career in the hospitality industry. Apply today to become an integral part of our dynamic and guest-focused team!

Hampton Inn Coconut Grove hotel is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Front Office Manager. In this role, you'll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling them to provide outstanding guest experiences. If you thrive on connecting with people, making an impact while enjoying a competitive salary and benefits package, we want to talk to you. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE - Passionate with the spirit to serve. EXCELLENCE - Committed to excellence that inspires results. ADAPTABLE - Adjust, adapt, and overcome. COMMUNITY - Creators of a collaborative community invested in growth. HUMBLE - Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you'll do Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests' needs are met with friendly and efficient service. Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same. Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures. Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards. Recruit, mentor, train, and support all front desk staff enabling them to perform at their best. Provide regular development opportunities for front desk staff to improve our leadership pipeline. Oversee the financial control procedures for cash, vouchers, inventories, and receivables. Produce accurate financial reports in a timely manner. Ensure personnel files are accurate and comply with both local and federal laws and regulations. Why Hampton Inn Coconut Grove Miami hotel: Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We'll make sure you have what you need to excel in your career! Medical Benefits coverage. Paid holidays and vacation time. 401k Retirement Plan. EDUCATION AND EXPERIENCE Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred. 1-2 years of customer service leadership preferred. Exceptional verbal and written communication skills. Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, dynamic environment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 50 pounds. Must be able to navigate various departments of the organization's physical premises. TRAVEL: Less than 5% AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description . Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job DescriptionBenefits/Perks Competitive Compensation including performance bonuses Attractive benefits including retirement planning and bonuses Career Advancement 4Kids Dental is a burgeoning pediatric dental practice dedicated to providing top-notch oral care to predominantly Hispanic communities. We are seeking an office manager to lead our administrative team and help us deliver exceptional patient care. The ideal candidate must be highly organized and able to help implement and monitor operating systems and procedures. Responsibilities Efficiently manage the daily operations of the dental ofice Lead and mentor staff to provide excellent patient experiences Oversee scheduling, billing, insurance processing, and financial management Handle patient inquiries and concerns Implement and maintain office polices and procedures alongside Dental Service Organization Monitor and improve office efficiency and productivity Collaborate between dental office and Dental Service Organization to achieve practice goals Negotiate contracts and pricing with vendors and service providers Accurately maintain general office budget Qualifications Previous experience in Dental Office Management or similar position preferred Leadership skills to inspire and motivate office personnel Proficiency in dental software and office management tools Excellent time management, organization skills and ability to prioritize multiple tasks Strong problem-solving skills and attention to detail Excellent verbal and written communication and interpersonal skills College degree preferred Earning Potential Salary $40,000 + (and will depend on previous experience) Bonuses based on performance metrics

Our Premier client is looking for a Front Office Manager for a LUXURY Hotel onsite in Charleston, SC. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE (no exceptions). The Front Office Manager is a key leader within the Rooms Division, responsible for ensuring seamless and elevated guest experiences across Guest Services, Front Desk, Concierge, and Rooms Control. This position champions operational excellence, Forbes Five-Star standards, and an inspired service culture reflective of this hotel's legacy and ambition. Reporting to the Director of Front Office, the Front Office Manager leads by example, cultivates top-tier talent, and brings a strategic mindset to daily operations. They serve as ambassadors of the brand - embodying empathy, professionalism, and presence. While no job description can provide a comprehensive list of all duties, the following outlines the major responsibilities for the position. Duties/Responsibilities: Demonstrates proactive ownership of the Front Office operation as a department head. Maintains consistent communication by monitoring and responding to emails and messages in a timely manner. Provides direction and follow-through on matters without reliance on continuous oversight. Balances professional responsibilities with personal well-being, while recognizing the nature of the role requires ongoing engagement beyond scheduled shifts. Represent the property and the management by projecting a positive hotel image through excellent communication, efficient problem solving, and taking responsibility of guest needs. Lead and mentor Front Office team members through daily operations, with a focus on coaching, performance development, and cultivating leadership from within. Spearhead upsells, audits, creation of Standard Operating Procedures based on needs. Ensure execution of Forbes Five-Star service through daily audits, training, and implementation of best practices and SOPs. Partner closely with Housekeeping, Revenue, Spa, Transportation, and other departments to ensure a collaborative, guest-focused operation. Proactively manage daily arrivals, departures, special occasions, and VIP programming. Oversee rooms control and billing accuracy to ensure a seamless guest journey. Represent Director of Front Office/Assistant Director of Front Office in their absence. Ensure brand standards are not only met - but exceeded - at every touchpoint. Required Skills/Abilities: Exceptional communication skills - both verbal and written - with a talent for gracious guest recovery and conflict resolution. Must be proficient in Windows, Word, Excel, PowerPoint. INFOR HMS knowledge is preferred. Education and Experience: A 4-year degree or equivalent in hospitality or related studies. Minimum of 2 years' experience in a luxury or Forbes-rated property with a progressive track record of leadership in Front Office operations. Benefits: Enjoy free meals in our colleagues' café Paid Time Off based on hours worked, up to 16 days in your first year 8 Paid Public Holidays Up to 4.5% Company Match - Retirement Savings Plan after one year of service Medical, Dental, Vision Insurance Flexible Spending Account Health Savings Account Colleague Commuter Benefit Hotel discounts at Spa & Dining Outlets Friends & Family Hotel Room Discounts

The Hotel Front Office Manager is responsible for overseeing all aspects of the front desk and guest services operations to ensure exceptional guest experiences. They manage the front desk staff, handle guest inquiries and concerns, manage room reservations, and collaborate with various departments to maintain efficient hotel operations. What you'll be doing Supervision and Leadership: Lead, train, and manage the front desk team to provide excellent customer service. Set performance goals for front desk staff and conduct regular performance evaluations. Ensure a welcoming and professional demeanor is maintained by the front desk team. Guest Relations: Greet guests, handle check-in/check-out procedures, and assist with any special requests. Resolve guest issues, complaints, or concerns in a prompt and satisfactory manner. Maintain a high level of guest satisfaction by ensuring a personalized and attentive service. Reservations and Room Allocation: Manage room reservations, ensuring accuracy and adherence to guest preferences. Coordinate with housekeeping to ensure timely preparation of rooms for arriving guests. Oversee the room allocation process to maximize occupancy and revenue. Front Desk Operations: Ensure a smooth check-in and check-out process, including handling payments and ensuring accuracy of guest information. Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively. Monitor and manage the front desk's daily tasks, including guest correspondence, phone inquiries, and guest requests. Financial Management: Assist in budgeting and financial forecasting related to the front office department. Monitor and control expenses, such as staffing, supplies, and equipment maintenance. Contribute to revenue generation through upselling rooms and promoting hotel amenities. Collaboration and Communication: Coordinate with housekeeping, engineering, and other hotel departments to ensure seamless operations. Maintain open communication with management to address operational issues and propose improvements. Prepare regular reports on front desk activities, occupancy rates, and guest feedback. Skills and Abilities Bachelor's degree in hospitality management or related field (preferred). Proven experience in hotel front office operations or guest services. Strong leadership and interpersonal skills. Excellent communication and problem-solving abilities. Proficiency in hotel management software and computer systems. EXPERIENCE WITH PMS IS HIGHLY PREFERRED Ability to remain composed in high-pressure situations. Knowledge of local attractions and services to assist guests effectively. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program Meal Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* EEO/VET/DISABLED

The Hotel Front Office Manager is responsible for overseeing all aspects of the front desk and guest services operations to ensure exceptional guest experiences. They manage the front desk staff, handle guest inquiries and concerns, manage room reservations, and collaborate with various departments to maintain efficient hotel operations. What you'll be doing Supervision and Leadership: Lead, train, and manage the front desk team to provide excellent customer service. Set performance goals for front desk staff and conduct regular performance evaluations. Ensure a welcoming and professional demeanor is maintained by the front desk team. Guest Relations: Greet guests, handle check-in/check-out procedures, and assist with any special requests. Resolve guest issues, complaints, or concerns in a prompt and satisfactory manner. Maintain a high level of guest satisfaction by ensuring a personalized and attentive service. Reservations and Room Allocation: Manage room reservations, ensuring accuracy and adherence to guest preferences. Coordinate with housekeeping to ensure timely preparation of rooms for arriving guests. Oversee the room allocation process to maximize occupancy and revenue. Front Desk Operations: Ensure a smooth check-in and check-out process, including handling payments and ensuring accuracy of guest information. Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively. Monitor and manage the front desk's daily tasks, including guest correspondence, phone inquiries, and guest requests. Financial Management: Assist in budgeting and financial forecasting related to the front office department. Monitor and control expenses, such as staffing, supplies, and equipment maintenance. Contribute to revenue generation through upselling rooms and promoting hotel amenities. Collaboration and Communication: Coordinate with housekeeping, engineering, and other hotel departments to ensure seamless operations. Maintain open communication with management to address operational issues and propose improvements. Prepare regular reports on front desk activities, occupancy rates, and guest feedback. Skills and Abilities Bachelor's degree in hospitality management or related field (preferred). Proven experience in hotel front office operations or guest services. Strong leadership and interpersonal skills. Excellent communication and problem-solving abilities. Proficiency in hotel management software and computer systems. EXPERIENCE WITH PMS IS HIGHLY PREFERRED Ability to remain composed in high-pressure situations. Knowledge of local attractions and services to assist guests effectively. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program Meal Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* EEO/VET/DISABLED

Office Manager - are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as a Customer Sales and Scheduling Specialist to ensure efficient and smooth daily operations in our Boca Raton office. In this role you will handle calls from our customers on the types of services & solutions we provide as well as our service model. NO COLD CALLING AND NO CONSTRUCTION EXPERIENCE REQUIRED! MUST HAVE A STRONG PHONE PERSONALITY AND BE COMFORTABLE WITH PHONE SALES. Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen/handyman with the right customer is key to a successful customer experience. This is Leadership Role in our company and you will work closely with the owners in the management and supervision of the craftsman. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise in Boca Raton. If this sounds like the kind of career move you've been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today! Here is just some of what we have to offer: Starting salary from $40,000-$45,000 per year based on experience Hours are 8:00am - 5pm - Monday through Friday Aflac Health insurance Paid Vacation Paid Holidays Advancement and growth opportunities Regular pay reviews Plus more! Job ResponsibilitiesAs an Office Manager, you will be responsible for inbound customer sales while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. Your specific duties in this role will include: Respond incoming job leads in a timely manner Coordinating the schedule for multiple craftsmen and projects Utilizing our dispatching & schedule management software Returning customers calls as needed and following up with past customers Job RequirementsWe are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet. Specific qualifications for the role include: Prior experience as an administrative assistant/scheduling experience Comfortable with sales Adaptive to technology Strong customer service skills Solid typing skills; ten-key skills, a plus Great multitasking and prioritization skills Sales and/or Marketing - a basic understanding of sales and marketing and the differences between the two, a plus QuickBooks Online or other accounting knowledge, a plus Most Important - a GREAT phone personality and the ability to explain our services to potential customers calling in and booking jobs. Build a fun and rewarding career with an industry leader! This will be one of the best places you have ever worked! Apply now! Compensation: $40,000.00 - $45,000.00 per year The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customers-folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above. Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members. Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction. Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members. We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India. This position is onsite in our Plantation office. Primary Responsibilities * Responsible for the day-to-day supervision of the call center operations workforce to ensure the highest levels of member experience service, productivity, and Member/Client satisfaction is achieved * Perform assigned tasks that enable the constant monitoring of service levels and performance adherence that ensures efficient call volume handling. * Supervises agent adherence of all standard operating procedures, departmental policies, and Compassionate Care principles * Ensures prompt attention and complete satisfaction of Member requests in a professional and timely manner with emphasis on first-call resolution achievement objectives * Ensures inbound calls are answered in accordance with individual Client Brand Service Standards and consistently meets or exceeds Quality Assurance criteria requirements * Knowledgeable of team members' KPI metrics and provides ongoing coaching to ensure process flow and team performance are aligned with goals and objectives * Works with the Quality Assurance team to ensure proper servicing techniques are deployed and all Member interactions result in the highest levels of satisfaction and optimized Member benefit utilization. * Utilizes all dashboard tools and metrics to monitor and evaluate call flow, determine and adjust coverage based on business demands * Provide direct agent assistance and respond to all requests for assistance and guidance. * Provide knowledge and in-depth advice for each line of business we serve; hearing, OTC, PERS, and Insurance. * Assist MEAs to resolve Member inquiries at the first point of contact, whenever possible, making it easy to do business with NationsBenefits. * Ability to remain confidential with all proprietary information * Adherence to all NationsBenefits, HIPAA, and MCO / Medicare guidelines * Performs additional duties as assigned by Management based business demands * Ability to motivate, engage and lead a team of call center professionals in an on-site or remote workforce environment * Ability to work well under pressure in a highly dynamic and fast-paced environment * Ability to work independently and capable of exercising excellent judgment to resolve operational and Member related issues that arise * An engaging, compassionate, energetic, and enthusiastic attitude required * Excellent verbal and written communication skills * Ability to work a flexible schedule based on operational demands (day, night, weekends, holidays) Skill Requirements * Associate's or Bachelor's Degree preferred, or equivalent work experience required * 3+ years of Contact Center experience required, preferably in the Health Care industry * 1+ years of Supervisory experience preferred * Proficient in technologies related to contact center operations preferred (Mitel, Ignite, CRM, ADP, Litmos, Panviva) * Highly Proficient in Excel, Word, and PowerPoint applications NationsBenefits is an Equal Opportunity Employer.

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Guest Services Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures recognition of employees is taking place across areas of responsibility. • Communicates performance expectations in accordance with job descriptions for each position and monitors progress. • Celebrates successes and publicly recognizes the contributions of team members. Maintaining Guest Services and Front Desk Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Understands the impact of Front Office operations on the Rooms area and overall property financial goals. • Manages department controllable expenses to achieve or exceed budgeted goals. Managing Projects and Policies • Ensures compliance with all Front Office policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. • Strives to improve service performance. • Empowers employees to provide excellent customer service. • Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Responds to and handles guest problems and complaints. • Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Ensures employees are treated fairly and equitably. • Manages employee progressive discipline procedures for Front Office Staff. • Administers the performance appraisal process for direct report managers. • Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Integrated Dermatology is a leading national dermatology practice that acquires and partners with dermatology practices across the United States. Our culture is driven by hard-working, dynamic individuals who collaborate to ensure the success of our partner dermatologists. The National Physician Recruiting Team Lead serves as both a hands-on recruiter and the leader of a small but high-performing recruiting team. This role is responsible for managing a personal portfolio of high-priority searches while mentoring and supervising two recruiters. The Team Lead will bring polished professionalism, strong business acumen, and a sense of urgency to ensure Integrated Dermatology attracts and secures the best dermatology talent across the country. This is not a staffing-agency style role - success depends on building trusted, long-term relationships with physicians and advanced practice providers, and representing Integrated Dermatology with credibility and integrity. Job Description Lead, coach, and develop a team of 2 recruiters, ensuring alignment with organizational hiring goals. Supervise daily recruiting activities, review pipelines, and provide feedback to improve sourcing and closing strategies. Maintain personal responsibility for a portfolio of dermatologists and APP searches, particularly high-priority or complex roles. Actively sources experienced dermatology practitioner candidates using standard and creative strategies in target markets. Primary sourcing responsibilities will be contacting undeveloped leads through cold calling, emailing and social media. Partner with operations leaders, practice partners, and the Seeker team to ensure timely and successful hires. Develop creative sourcing strategies and nurture candidate relationships from first outreach to signed agreement. Provide updates and reporting on team activity, candidate pipelines, and market insights to leadership. Model professionalism and urgency in all interactions with candidates and internal partners. Qualifications Bachelor's degree required. 5+ years of physician recruiting experience, preferably in a specialty healthcare MSO or multi-site practice. Prior experience mentoring or leading other recruiters. Strong interpersonal and communication skills with ability to influence providers and business leaders alike. Demonstrates high emotional intelligence and polished professional presence Skilled in creating presentations across various platforms, including PowerPoint, and confident presenting to physician audiences such as residency programs. Strong organizational skills with ability to proactively prioritize Strong PC skills, including MS Office applications - Advanced Excel Ability to leverage social media and networking ability Demonstrated ability to manage high-volume recruiting without sacrificing relationship quality. Polished presence, business acumen, and ability to represent the organization credibly. Travel 10-20% when required Additional Information Job Type: Full-time #LI-REMOTE Experience: 5+ years physician recruiting/supervisory experience (Required) Education: Bachelors Degree (Required) Compensation: Competitive base pay plus commission, along with comprehensive benefits Integrated Dermatology and it's entities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keep our communities fed. Our focus is simple but meaningful - from our distribution centers to our offices, every employee of C&S and our family of companies works to help feed local families, neighbors, and communities. As an Associate Customer Experience Manager, you will support the business side of the relationship for Independent customers in a region or for a specific Chain under the direction of the Sr. Manager, Customer Experience. This position builds and maintains working relationships with customers' operational management to achieve high levels of customer satisfaction in relation to the company's operations and adherence to standard operating procedures. The role is responsible for day-to-day transactional items and contributes to cross-functional teams in delivering projects and programs that solve problems and remove obstacles for the Customer. You will work collaboratively with cross-functional Customer Experience (CXT) members to identify root causes of operational issues and secure alignment and resources to address chronic challenges. Job Description + Full-Time, On-site Role + Location: Miami, FL (with regular travel to retail store locations) You will contribute by: + Facilitating communications with stakeholders as appropriate. + Effectively communicating with customers to resolve service issues and evaluate their requests. + Supporting the preparation of customer presentations to review project scope and progress. + Monitoring and supporting operational KPI improvement across assigned customers. + Assisting in influencing customer decision-making on key improvement initiatives. + Supporting new customer start-ups as requested. + Supporting operational planning around key customer events, such as holiday planning, grand openings, anniversary sales, and major in-store events. + Communicating and managing changes in Company operational policies and procedures as directed. We're searching for candidates with: + Retail operations background is required + Knowledge of supply chain is strongly preferred + Strong communication skills + Strong analytical and business acumen + Strong project management skills + Strong technical computer skills + Willingness and ability to travel frequently + 2-5 years of relevant work experience + Bilingual (English/Spanish) is required Environment: + Store : Office Temperature (65F to 75F) + Office : Office Temperature (65F to 75F) We offer: + Weekly Pay + Benefits available from day 1 (medical, dental, vision, and more) + Company matched 401k + PTO and Holiday Pay offered + Career Progression Opportunities + Tuition Reimbursement + Employee Health & Wellness program + Employee Discounts / Purchasing programs + Employee Assistance Program Every person matters. We keep our values alive through a culture that embraces differences and ensures that every person matters. The Fine Print This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers. Qualifications Bachelor's Degree - General Studies Shift 1st Shift (United States of America) Company C&S Wholesale Services, LLC About Our Company C&S Wholesale Services is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S, We Select the Best & those with the motivation, pride, and drive to succeed in our fast-paced world. Working Safely is a Condition for Employment with C&S Wholesale Services, Inc. C&S Wholesale Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Company: C&S Wholesale Services, LLC Job Area: Chain - SE Job Family: Sales Job Type: Regular Job Code: JC1716 ReqID: R-264901