Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.
Position Overview
Under the direction of the Director of Medicaid, the Medicaid Care ManagerTeam Lead ensures that staff adhere to the Medicaid contractual requirements, policies and procedures, and workflows established to manage the vulnerable Medicaid population.
The Medicaid Care ManagerTeam Lead manages the daily activities of the Medicaid team (Care Managers and Care Management Associates) to ensure quality outcomes in the delivery of member-centered case management including reduction in emergency room visits and hospital admissions, improved member satisfaction, improved member health, and cost effectiveness.
Work Shifts
9:00 A.M - 5:00 P.M
Duties & Responsibilities
Provide clinical guidance and supervision to assigned Care Managers and clinical support staff to promote efficient and effective delivery of care management services
Supervise day to day activities to make certain that case management services are provided in accordance with clinical guidelines, established processed and MetroPlusHealth organizational standards.
Supervise the entire care management workflow including case referrals, assignments, interventions and goal setting, follow-up/follow-through activities, documentations, and escalations.
Ensure care management activities are conducted in a safe, efficient, and effective manner to promote continuity and quality of care.
Review, develop and modify day to day workflows to ensure timely follow up.
Perform ongoing quality review of cases to ensure accuracy and compliance.
Evaluate and document staff performance; coach staff to improve both quality and quantity of skills attaining optimal performances.
Utilize data to track, trend and report productivity and outcome measures, work with the managementteam to implement necessary improvement strategies.
Coordinate Interdisciplinary Care Team rounds with providers, care managers and care management associates, this include scheduling meetings, identifying members for presentation, and ensuring completion and documentation of follow up activities.
Collaborate Behavioral Health to develop strategies and best practices that lead to desired goals and objectives for members who are co-managed.
Use expert verbal and non-verbal communication skills to motivate and gain co-operation of members and their caregivers.
Resolve issues and mitigate conflict encountered during daily operations, appropriately escalate issues to the Director of Medicaid
Identify and report potential risk, operational opportunities, and barriers encountered.
Conduct monthly audits for the purpose of departmental/organizational reporting and providing formal feedback to case management staff.
Create and submit operational weekly/monthly/quarterly reports.
Work with the leadership team to develop and implement ongoing training and development efforts.
Actively participate in staff training and meetings.
Encourage regular communication and inform staff of relevant departmental and organizational updates.
Develop and maintain collaborative relationships with clinical providers, facility staff and community resources.
Ensure staff comply with orientation requirements, annual and other mandatory trainings, organizational and departmental policies, and procedures.
Perform other duties as assigned by Director.
Minimum Qualifications
Bachelor's Degree required, Master's in nursing preferred.
A minimum of 5 years of Care Management experience in a health care and/or Managed Care setting required.
Minimum of 2 years managerial/leadership experience in a Managed Care and/or healthcare setting required.
Proficiency with computers navigating in multiple systems and web-based applications.
Must know how to use Microsoft Office applications including Word, Excel, and PowerPoint and Outlook.
Ability to proficiently read and interpret medical records, claims data, pharmacy and lab reports, and prescriptions required
Valid New York State license and current registration to practice as a Registered Professional Nurse (RN) Issued by the New York State Education Department (NYSED).
Integrity and Trust
Customer Focus
Functional/Technical Skills
Confident, autonomous, solution driven, detail oriented, nonjudgmental, diplomatic, resourceful, intuitive, dedicated, resilient and proactive.
Strong verbal and written communication skills including motivational coaching, influencing, and negotiation abilities.
Holds themselves to high standards of excellence
Time management and organizational skills.
Strong problem-solving skills.
Ability to prioritize and manage changing priorities under pressure.
Ability to work closely with member and caregiver.
Ability to form effective working relationships with a wide range of individuals.
#MPH50
#LI-Hybrid
Benefits
NYC Health and Hospitals offers a competitive benefits package that includes:
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
Loan Forgiveness Programs for eligible employees
College tuition discounts and professional development opportunities
College Savings Program
Union Benefits for eligible titles
Multiple employee discounts programs
Commuter Benefits Programs
$87k-141k yearly est. 5d ago
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Global Customer Enablement Leader
Medium 4.0
Team manager job in New York, NY
Brooklyn, NY / Arlington, Virginia, United States / Mississauga, ON / New Delhi / Sacramento, CA / Paris / Oakland, CA / Lyon / London, UK / Lisbon, Portugal
Customer Success - Customer Enablement /
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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$98k-141k yearly est. 4d ago
Customer Experience Manager
Merola Tile Distributors of America
Team manager job in Manalapan, NJ
Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member.
The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment.
Operational Management
Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies.
Delegate tasks strategically while maintaining full accountability for departmental outcomes.
Ensure adherence to requirements, shipping policies, and all relevant operational guidelines.
Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications.
Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution.
Process Improvement & Issue Resolution
Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement.
Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction.
Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps.
Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution.
Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives.
Customer & Partner Engagement
Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up.
Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving.
Build and maintain strong relationships with key customers, trading partners, and internal stakeholders.
Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability.
Leadership & People Development
Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture.
Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence.
Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement.
Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably.
Foster a culture rooted in professionalism, ownership, and continuous learning.
Physical Requirements:
Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Qualifications and Education Requirements
Associate's degree required; Bachelor's degree preferred.
Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity.
Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems.
Proven success in process improvement, team development, and customer satisfaction.
Experience with a CRM system and implementation
Excellent organizational, multitasking, and decision-making skills in a fast-paced environment.
REQUIRED SKILLS
Excellent communication skills; written and verbal.
Positive, motivating leadership style with high emotional intelligence.
Strong critical-thinking and problem-solving ability.
Patient, professional, and resilient under pressure.
High attention to detail and commitment to accuracy.
Strategic mindset with a “can-do” approach to challenges.
Experience in the tile, stone, flooring, or related materials industry,
preferred
Competencies
Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services;
Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance
Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Additional Notes: Must be authorized to work in the United States.
Benefits:
Medical, Vision, and Dental Insurance
9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
Paid Time Off - earned and accrued from your first day with the company
401(k) Plan with company match (eligibility after 1 month)
Employer-Paid Life Insurance
Performance Reviews after 90 days and annually
Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Employee Discount on tile after 6 months
Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily
Weekly Company Lunches
Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more
Fun, Friendly, Family-Like Environment
A leading financial institution is seeking a Branch Manager in Summit, NJ, focused on exceeding customer expectations and leading the branch to success. The ideal candidate will have strong leadership experience, proven sales management skills, and a commitment to delivering exceptional customer experiences. Responsibilities include coaching staff, driving sales growth, and connecting with the community. This role offers a competitive salary range of $91,043.70 to $112,530.00 annually, with various benefits and growth opportunities.
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$91k-112.5k yearly 3d ago
Nurse Team Leader
MJHS 4.8
Team manager job in New York, NY
Our groundbreaking hospice and palliative care programs offer a significant difference when dealing with a life-limiting condition. We offer a broad range of services in the community or facility-based to help patients and their families ease the burden of managing a life-limiting illness or end of life care.
Supports the Hospice Nurse Manager position by providing leadership guidance to the professional staff on a day-to-day basis to ensure the provision of Hospice and Palliative Care services are consistent with the philosophy, goals, and policies of the program and MJHS. Mentors and provides leadership direction to the professional staff as directed by the Hospice Nurse Manager.
The schedule includes functioning in a backup On Call capacity 2-3 times per month and 2-3 holidays per year.
Graduate from an accredited School of Nursing, BSN or BS degree preferred. Minimum of five years of Hospice nursing experience. Supervisory or leadership experience preferred. Word, Outlook, and Windows experience required. New York State RN licensure, NYS valid license preferred. National Board Certification in Hospice & Palliative Care (CHPN) preferred or obtains certification within one year of hire. Ability to effective supervises and mentors Hospice nursing staff.
$70k-116k yearly est. 3d ago
Operations Manager- EDI/ Customer Service
Executive Profiles, Inc.
Team manager job in New York, NY
JOB TITLE: Operations and Logistics Manager / EDI Operations Coordinator
Salary: $90,000+
A leading fashion company located in New York City offering a hybrid schedule is seeking an Operations Manager/EDI to become a vital part of our team. The ideal candidate will be responsible for optimizing operations, and managing and processing customer orders, EDI, and NuOrder ensuring accurate and timely order processing into our system and managing all channel of distribution
Responsibilities
- Collaborate all information with Sales teams to track orders and shipment status
- Analyze and review Open Order Reports to maintain efficiency.
- Manage and follow up on Bulk Orders and identify ATS opportunities,
-Work with Sales communicating any discrepancies or
- Ensure timely release of orders within the current shipping window.
- Monitor the status of inbound shipments and factory orders.
- Issue Return Authorizations (RAs) and Return to Vendor (RTVs).
- Provide Proof of Delivery (POD) and Bill of Lading (BOL) documents to international customers.
- Oversee the allocation of incoming shipments and goods.
- Maintain clear communication with the warehouse team.
- Handle Charge Backs and Credit Memos.
- Receive EDI transfers and ensure compliance.
- Generate and review the open pick ticket report.
-Follow up on back orders to ensure customer satisfaction.
SKILLS:
Comprehensive knowledge of EDI data structures
Knowledge of business transaction lifecycles
Knowledge of ERP Software, NuOrder, and B2B Platforms is a plus
Strong verbal and written communications skills
Able to troubleshoot problems
Strong attention to detail
$90k yearly 3d ago
Director of Customer Care
LHH 4.3
Team manager job in Passaic, NJ
Role: Director of Customer Care
Salary: $115,00 - $125,000
The Director of Customer Care plays a critical role in ensuring the delivery of exceptional service to collision shops, dealerships, body shops, and other B2B customers within the auto parts distribution industry. This role develops and sustains an operating model that produces smooth ordering, fulfillment, and post-delivery support while improving processes that impact accuracy, delivery speed, and customer satisfaction. The ideal candidate understands the fast-paced, detail-driven nature of aftermarket parts distribution and can balance operational efficiency with high-quality customer service.
Responsibilities:
Customer Care Strategy
Develop and execute a customer experience strategy that aligns with operational realities of auto parts distribution, including rapid delivery expectations, high order volumes, and part accuracy requirements.
Map and optimize customer journeys across ordering, delivery, returns, warranties, and account support.
Identify opportunities to differentiate service through speed, reliability, and communication.
Customer Support & Operations
Oversee day-to-day customer service operations across phone, email, and B2B ordering portals.
Lead and mentor customer support managers, supervisors and representatives, ensuring timely responses and high-quality interactions.
Partner with warehouse and driver teams to ensure order accuracy, fast fulfillment, and proactive issue resolution.
Manage escalations involving incorrect parts, delivery delays, returns, and pricing discrepancies.
Build a customer service methodology with supporting training programs to ensure that
90% of inbound queries can be handled at Level 1 and 99% can be handled by Level 1 or Level 2.
There is a consistency of execution across all regions of the organization
Customer Insights & Analytics
Track industry-relevant KPIs such as on-time delivery rate, fill rate, order accuracy, first-contact resolution, and NPS.
Analyze customer complaints, trends in parts issues, and patterns in returns to drive operational improvements.
Monitor accounts at risk of churn and collaborate with Sales/Account Management to retain business.
Cross-Functional Collaboration
Work closely with Sales, Operations, Quality, Purchasing, and Warehouse teams to ensure a seamless end-to-end customer experience.
Provide voice-of-customer insights related to parts availability, catalog accuracy, inventory gaps, and quality concerns.
Partner with Delivery/Logistics leadership to improve communication and real-time order visibility for customers.
Process Improvement
Document and optimize workflows related to ordering, deliveries, backorders, credits, and returns (RMA).
Implement CX tools and technologies (CRM, call center software, automated notifications, delivery tracking).
Standardize communication practices to ensure consistent, professional, and efficient customer interactions
Required Skills | Abilities
· Bachelor's degree in Business, Automotive Technology, Logistics, Communications, or related
field; or equivalent experience.
· 3-5+ years of experience in customer experience, customer service leadership, or operations
within the auto parts, aftermarket, collision, logistics, or distribution industry.
· Strong understanding of parts ordering, fulfillment workflows, delivery operations, and B2B
customer needs.
· Exceptional communication and leadership abilities.
· Proficiency with CRM platforms, order management systems, and dispatch/logistics tools.
Featured benefits
Medical insurance, Vision insurance, Dental insurance, 401(k)
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
$125k yearly 5d ago
Inventory Team Lead, Retail Operations
Acosta Sales & Marketing 4.2
Team manager job in New York, NY
A leading integrated marketing agency is seeking an Inventory Team Lead to oversee inventory operations in New York. The role involves ensuring compliance with inventory standards, managing customer interactions, and mentoring associates. Ideal candidates have 5+ years in retail or inventory management along with strong leadership skills. A competitive hourly wage of $28-32 is offered alongside a comprehensive benefits package, providing opportunities for professional growth and development.
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$28-32 hourly 4d ago
Office Manager
Beaconfire Inc.
Team manager job in East Windsor, NJ
We are looking for a Office Manager to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring organizational effectiveness, communication and safety.
BeaconFire is an E-verified company and provides equal employment opportunities.
Responsibilities:
● Handling queries via telephone, email and general correspondence.
● Scheduling meetings, managing mails and organizing daily office operations such as inventory and expenses.
● Assist in administrative tasks, including onboarding new employees and coordinating
company events.
● Maintaining the office condition as well as health and safety protocols in the working
area.
Requirements:
● High School degree or above; additional qualification as an Administrative assistant or
Secretary is a plus.
● Excellent verbal and written communication skills in English, proficiency in Chinese is a
plus.
● Proven experience in office management or a related administrative role.
● Proficiency in MS Office (Excel, Word, PowerPoint).
● Detail-oriented with strong time management skills to meet deadlines.
● Proactive and flexible team player.
● Valid driver's license.
Benefits:
● 401k Plan
● Medical, Vision, Dental, and Life Insurance
● Paid Time Off
● Salary based on experience
● Employment-related non immigration or immigration sponsorship
Location: East Windsor, NJ (onsite)
$39k-61k yearly est. 1d ago
Office Manager
Medrite
Team manager job in New York, NY
Job Title: Office Manager
Company: MEDRITE Concierge Services LLC
MEDRITE Concierge Services LLC is seeking an experienced and proactive Office Manager with a strong leadership background and foundational HR experience to support day-to-day operations and teammanagement within a healthcare environment. This role serves as a key operational partner, ensuring the office floor runs smoothly, staff are supported, and organizational standards are consistently upheld. The Office Manager will also collaborate closely with leadership and the Head of People on employee-related matters.
Key Responsibilities
Operations & Office Management
Oversee daily office and floor operations to ensure a professional, organized, and efficient work environment
Maintain office readiness, including cleanliness, layout, safety standards, and overall functionality
Manage office supplies, equipment, and vendor relationships; ensure adequate inventory at all times
Identify and proactively resolve operational issues impacting workflow or staff productivity
Leadership & Team Support
Provide on-site leadership and support to team members, fostering accountability, engagement, and high performance
Serve as a point of contact for staff questions, concerns, and day-to-day needs
Support Directors and leadership in addressing operational challenges, staffing needs, and workflow efficiencies
Human Resources Partnership
Partner with the Head of People on HR-related matters, including onboarding, employee relations, performance concerns, attendance, and policy adherence
Help with the implementation of HR initiatives, training, and compliance efforts.
Help reinforce company policies, procedures, and workplace standards
Serve as a trusted liaison between employees and leadership, escalating issues as appropriate
Healthcare Environment Support
Ensure office operations align with healthcare industry standards, compliance requirements, and best practices
Support a patient-centric, service-driven culture reflective of MEDRITE's values.
Qualifications & Experience
Proven leadership experience managingteams in a professional environment
Prior experience in healthcare operations, medical offices, or healthcare services preferred
Working knowledge of Human Resources functions, including employee relations and onboarding
Strong organizational, problem-solving, and multitasking skills
Excellent interpersonal and communication skills
Ability to maintain confidentiality and exercise sound judgment
Preferred Attributes
Self-motivated with a hands-on, solutions-oriented mindset
Comfortable navigating fast-paced, evolving environments
Strong attention to detail with the ability to balance operational and people-focused priorities
Why Join MEDRITE Concierge Services LLC
At MEDRITE, we are committed to providing exceptional service through a collaborative and supportive workplace culture. This role offers the opportunity to make a meaningful impact by supporting both operational excellence and team success within a growing healthcare organization.
$45k-71k yearly est. 2d ago
Care Team Lead - Home Health (Brooklyn)
Elara Caring
Team manager job in New York, NY
A home care provider in New York seeks a Care TeamManager to lead a team and ensure quality patient care. You will support a dedicated group of healthcare professionals, coordinate services for over 65,000 patients, and drive team success. The role requires a high school diploma, experience in home care or a fast-paced environment, and strong communication skills. Competitive compensation and benefits package, with opportunities for advancement. Join us in making a difference in healthcare.
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$69k-134k yearly est. 3d ago
Contact Center Team Lead: Elevate CX & Coach Agents
TGI Office Automation 3.8
Team manager job in New York, NY
A family-owned office technology provider in Brooklyn is looking for a full-time Contact Center Team Lead. This role supports the Customer Care Manager in managing daily operations and provides leadership to agents, emphasizing quality assurance and training. Candidates should have over 3 years in customer service, ideally with team lead experience, and possess excellent communication skills. Benefits include health insurance and a 401(k). The work schedule is Monday to Friday in-person at our Brooklyn location.
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$76k-108k yearly est. 5d ago
Operations Manager
Bossbites Inc.
Team manager job in Red Bank, NJ
Frozen Pizza CPG | Retail-Focused
Reports to: Co-Founder
Type: Full-time
The Operations Manager will lead end-to-end operational execution for a fast-growing frozen pizza brand selling into regional and national retail. This role owns demand planning, manufacturing coordination, cold-chain logistics, inventory management, and retail service levels, ensuring product availability, cost discipline, and operational excellence as the business scales.
This position requires strong cross-functional collaboration with Sales, Finance, Brokers, Co-Manufacturers, and 3PL partners to support retail growth while protecting margins and service levels.
Key Responsibilities
Demand Planning & Sales Alignment
Own SKU-level demand forecasts by retailer, region, and time period
Incorporate promotional activity, new item launches, and seasonal trends
Partner with Sales and Brokers to align forecasts and mitigate risk
Translate forecasts into executable production and inventory plans
Manufacturing & Co-Manufacturer Management
Lead production planning and scheduling with co-manufacturing partners
Ensure ingredient and packaging availability aligned to production plans
Monitor quality, yields, and adherence to food safety standards
Proactively manage capacity constraints, changeovers, and lead times
Support commercialization of new products and packaging formats
Cold Chain Logistics & Distribution
Manage frozen warehousing and fulfillment partners (3PLs)
Coordinate frozen transportation (FTL/LTL)(work with logistics team)
Ensure temperature compliance and cold-chain integrity
Optimize logistics network and freight costs as distribution expands
Inventory & Shelf-Life Management
Maintain optimal inventory levels by distribution center and retailer
Manage lot control, FIFO, and expiration date compliance
Minimize shrink, write-offs, and obsolete inventory
Balance service levels with working capital efficiency
Retail Operations & Service Excellence
Oversee order fulfillment accuracy and OTIF performance
Ensure compliance with retailer routing guides and operational requirements
Manage shortages, substitutions, and service issues
Monitor and resolve retailer chargebacks and deductions
Support retail launches, promotions, and resets from an ops perspective
Cost & Margin Management
Track and manage COGS, freight, and warehousing expenses
Support pricing strategy and promotional margin analysis
Identify cost-reduction and efficiency opportunities
Partner with Finance to forecast and manage operational budgets
Systems, Process & Scalability
Develop and document SOPs for forecasting, ordering, and fulfillment
Improve data visibility and reporting across operations
Support ERP, planning, or inventory system implementation
Contribute to S&OP processes as the organization matures
Qualifications
5+ years of experience in CPG operations, supply chain, or manufacturing
Experience with frozen or refrigerated foods strongly preferred
Proven experience supporting retail customers (regional or national)
Hands-on experience managing co-manufacturers and 3PLs
Strong analytical skills (Excel/Sheets; (Promomash, Netsuit, ERP experience a plus)
Ability to manage multiple priorities in a fast-paced environment
Core Competencies
Retail service mindset with strong attention to detail
Structured, proactive, and solutions-oriented
Strong communicator across internal and external stakeholders
Comfortable operating in a scaling, high-growth environment
Results-driven with a focus on execution and accountability
Compensation
Salary Range 150k-200k
Equity
Benefits
$80k-128k yearly est. 3d ago
Product Operations Manager
Loanbud
Team manager job in New York, NY
Employment Type: Full-Time Salary Range: $120,000 - $155,000, commensurate with experience LoanBud is a rapidly expanding financial technology platform dedicated to SBA financing, connecting entrepreneurs to a nationwide network of lenders. We build software and processes that remove friction from small-business lending and help entrepreneurs move faster, with greater certainty, through complex financing decisions.
Position Overview
LoanBud is hiring a Product Operations Manager to sit at the intersection of product vision, execution, and quality. This role is responsible for translating C-suite product vision into clear requirements, ensuring exceptional product quality through rigorous QA, and continuously improving user journeys across internal tools and customer-facing software.
This is a hands-on role for someone who thrives in the details-someone who can test, validate, and refine software for long periods without losing focus. You will play a critical role in ensuring that every release is clearly defined, thoroughly tested, well-documented, and successfully rolled out to teams of 50+ users.
Key Responsibilities
Product Requirements & PRDs
• Translate leadership vision and business needs into clear, structured Product Requirement Documents (PRDs).
• Define workflows, edge cases, constraints, success metrics, and acceptance criteria.
• Maintain a clear source of truth for product requirements and decisions.
Jira Ticketing & Delivery Support
• Break PRDs into well-scoped Jira tickets with detailed acceptance criteria.
• Maintain backlog clarity, ticket hygiene, and sprint readiness.
• Act as the day-to-day bridge between Product, Engineering, and Operations.
Quality Assurance (QA) & Testing
• Own end-to-end QA across features, releases, and workflows.
• Create and execute test plans, test cases, and regression testing procedures.
• Perform deep, methodical testing across long sessions, identifying edge cases and inconsistencies.
• Ensure features are production-ready before release-not after issues surface.
UX & User Journey Optimization
• Continuously review and optimize user journeys across internal and external tools.
• Identify friction points, unclear flows, and usability issues.
• Partner with Design and Engineering to improve clarity, efficiency, and adoption.
Implementation & Internal Rollouts
• Lead readiness and rollout efforts for new features and systems across teams of 50+ users.
• Coordinate training, documentation, and internal communications ahead of launches.
• Ensure new functionality is understood, adopted, and used correctly.
Documentation & Enablement
• Create and maintain product documentation, SOPs, release notes, and internal guides.
• Capture recurring questions and convert them into durable documentation.
• Ensure Credit, Operations, and Customer-facing teams are prepared for product changes.
Customer & Support Mindset
• Approach product work with a customer-success and support-oriented mindset.
• Reproduce reported issues and investigate root causes.
• Feed real-world usage insights back into product improvements.
Requirements
• 5+ years in Product Operations, Product Delivery, Technical Business Analysis, or similar roles.
• Proven experience writing PRDs, Jira tickets, and acceptance criteria.
• Demonstrated ability to perform deep, sustained QA testing with extreme attention to detail.
• Experience rolling out new software or systems to teams of 50+ users.
• Strong understanding of UX principles and user journey optimization.
• Comfortable working closely with developers and understanding system behavior (no coding required).
• Excellent written and verbal communication skills.
• Highly organized, methodical, and reliable.
Nice to Have
• Experience in fintech, lending, or regulated software environments.
• Prior customer support or customer success experience.
• Experience coordinating UAT, releases, or internal change management.
• Background working in fast-growing startups or scale-ups.
Be Part of Our Growth Story
Join LoanBud and help build software that works-cleanly, reliably, and at scale. Your work will directly improve product quality, internal efficiency, and user experience, while advancing our mission to empower entrepreneurs to gain access to the capital they need to grow.
$120k-155k yearly 3d ago
Operations Manager
The Interfaith Center of New York
Team manager job in New York, NY
INTERFAITH CENTER OF NEW YORK INC (ICNY)
Operations Manager
NOTE: to be considered, please email your resume and attach a cover letter to *************************.
The Interfaith Center of New York (ICNY) works to overcome prejudice, violence, and misunderstanding by activating the power of the city's grassroots religious and civic leaders and their communities. Our goal is to create understanding and respect among the city's immigrant and grassroots religious leaders and their communities, as well as to encourage civic participation. Together, we address the city's shared social concerns. For further information, go to *************************
Job Summary
Skills and Experience: The Operations Manager should have experience in office management/administration. He/she/they should have the ability to manage multiple assignments under deadlines, take direction from supervisor and senior colleagues alike, take independent action/initiative when appropriate, and be comfortable working in a small office environment. The ideal candidate should have strong organizational and editing skills, a strong working knowledge of Microsoft Office (Word, Outlook, SharePoint, and Excel), familiarity with Salsa or similar CRM database solutions, familiarity with social media platforms and other online systems/platforms (design platforms like Adobe/Canva would be a plus), familiarity with managing and troubleshooting software and computer equipment and experience interacting with technology providers, experience assisting departments such as finance and HR, as well as experience with sending large mailings and dealing with vendors. Reliability, attention to detail, ability to work effectively under deadline pressure, and a deep respect for religious/cultural diversity are all a must. This position reports to the Director of Development. The is below, and the candidate will be asked to review existing processes for the purpose of suggesting improvements and implementing changes for the benefit of the role and the organization.
Hours: Full-time, 40 hrs/wk, Monday - Thursday in office, Friday option to be remote
Salary: 54,000 - 58,000
Start Date: January 5, 2026
Benefits: Medical and Dental
Operations Manager Job Description
(i) Act as first point of contact for organization, e.g. offer reception duties such as answering the phone, welcoming guests, keep public areas guest-ready, and replying to public's request for information
(ii) Oversee annual audit by acting as liaison to accounting consultant, staff, and auditors
(iii) Identify and implement ways to improve systems including communications -internal and external, data collection and tabulation, and general office flow
(iv) Improve organizational database use and capacity
(v) Use social media and eblasts to increase engagement and volume of engagers/subscribers
(vi) Create and update a rapid response/text blast for our migrant advocacy work
(vii) Oversee re-grants to include soliciting reports and organizing invoicing and payments
(viii) Maintain vendor relationships e.g. water fountain provider, printer company, landlord
(ix) Track and update office inventory, place orders as needed for day-to-day needs and events e.g. conferences or meetings
(x) Facilitate staff meetings and send reminders in follow up
(xi) Maintain and update website (e.g. adding and removing events, adding sliders and popups, updating the news sections and changes e.g. board and staff additions
(xii) Create monthly newsletters (listing of events with images) and one-off eblasts for fundraising, ICNY events, or rapid responses and pertinent announcements using Salsa HQ
(xiii) Coordinate and update staff calendar
(xiv) Monitor mailboxes on site and at post office
(xv) Maintain insurance policies (e.g. board, health) and stay up to date with NY State Laws
(xvi) Monitor expenses and create outgoing payments/reimbursements using online banking
(xvii) Post on social media channels and monitor for reposts, replies, or other actions as needed
(xviii) Record and track incoming donations (in Salsa CRM), create and file acknowledgement letters in collaboration with ED or DD, pending level of gifts received.
(xix) Reserve meeting rooms, organize catering, and oversee printed materials for
meetings/events including four board meetings per year
(xx) Onboard and off-board interns and employees as needed e.g. server access, handbook
(xxi) Assist with 600+-piece mailings 2x a year for year-end Appeal and mid-year Gala
(xxii) Attend events at times after hours or offsite to help with check in and on-site coordination
(xxiii) Take on occasional projects(past examples include overseeing the website's redesign with outside consultants, helping with a database update, and moving items out of a storage unit)
The ideal candidate will possess a combination of skills, experience, and passion in the following areas:
Experience in office management/administration and project management
Outstanding organizational skills for both big picture planning and small details
Strong working knowledge of Microsoft Office is essential
Strong working knowledge of Salsa or similar database solutions
Familiarity with social media platforms and online systems
Familiarity with managing and troubleshooting software and computer equipment and experience interacting with technology providers
Familiarity with design applications like Adobe and Canva preferred
Strong interpersonal skills and a good sense of humor -- comfortable working in a small office environment, and managing relationships with vendors
Effective multi-tasker -- able to manage multiple priorities under deadlines
Able to take direction from supervisor and senior colleagues, and take independent action/initiative when appropriate
Reliability, attention to detail, consistent follow-through on commitments, and an ability to work effectively under deadline pressure
Deep respect for religious/cultural diversity
To apply send a current resume and cover letter to ************************* with “Office Manager” in the subject line of your email. Applications must include a cover letter as an attachment for consideration.
$80k-128k yearly est. 1d ago
Operations Manager
Foundrae
Team manager job in New York, NY
WHO WE ARE:
The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values.
The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one's own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.
WHO WE ARE LOOKING FOR: Operations Manager
POSITION SCOPE:
We are seeking an Operations Manager to act as the point person for maintaining and supervising all the inbound/outbound merchandise, inventory management, order processingand the maintenance and organization of back of house and supply areas. Additionally, this role will supervise maintenance and cleaning operations. The Operations Manager will oversee a Coordinator and collaborate with Corporate Office to streamline operational logistics and procedures to ensure an elevated customer experience and store ease-of-use.
Inventory Management:
Participate in inventory cycle counting and use active problem solving to investigate discrepancies.
Monitor negative on hand and open transfers.
Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets.
Maintain accurate vault organization and consistently spot check inventory trays to ensure accuracy of product storage both in the vault and on the floor.
Monitor internal inventory movement via transfers.
Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to sales floor.
Ensure timely communication with management and sales team regarding new arrivals and product replenishment.
Monitors the After Sales, Before Sales and product return processes.
Maintenance
Identify store maintenance issues, lighting concerns, cleaning, and security. Work closely with Corporate to report, catalogue, prioritize and resolve areas that impact store structural function and image.
Shipping and Receiving
Ensure merchandise and supply deliveries are accurate, verifying all quantities shipped / received match corresponding documentation for all incoming / outgoing shipments.
Maintain organized shipping area ensuring all outgoing merchandise is properly packaged.
Follow company guidelines around shipping to clients and intercompany.
Manage courier relationships to monitor shipments and file claims when necessary.
Packaging and Supplies
Order and manage non-merchandise supplies like stationery and packaging.
Re-stock appropriate levels of packaging supplies within the boutique.
Contacts and manages store supplies like office, cleaning, hospitality and retail.
Order Coordination:
Oversee the Bench Jewelers workflow ensuring prioritization of orders.
Coordinate engraving artwork and execution for in-house engravings.
Efficiently manage order flow by prioritizing urgency of work and pacing longer lead time orders.
Pull pieces for all orders and determine whether studio work (assembly/polishing) is needed.
Confirm product details, quality level and assembly accuracy before processing.
Order Processing:
Work with sales team and process all orders.
Administer quality checklist and validate using brand standards.
Accurately document all inventory movement for orders.
Studio Reporting and Logs:
Log and track customer returns for repair using Repair Tracker.
Monitor and log unfulfilled work orders.
Track orders that cannot be completed because inventory is not present.
Administrative
Complete tasks and projects assigned by Store Management.
Coordinate with the Corporate Operations Office, to manage and supervise all the operations procedures and ensure consistency.
Review operations processes and performance, recommend solutions for improvement as needed for store efficiency.
Assist Store Manager with maintaining budget by managing schedule and making necessary adjustments when the business warrants.
Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits and monitoring petty cash (when applicable).
QUALIFICATIONS:
Minimum of high school degree, bachelor's degree preferred.
Minimum of 5 years previous experience in Retail/ Operations Management with at least 2 years in management experience
Mac proficient, advanced excel skills and knowledge of design programs a plus
Outstanding attention to detail, highly organized, reporting skills, interest and demonstrated experience in creating and streamlining processes
Strong written and verbal communication skills
Self-starter and multi-tasker
Can work a flexible schedule, which includes evenings, weekends and holidays ensuring that the store is always fully operational
Demonstrated ability to navigate through uncertainty and provide clarity in direction to both self and team
Our Company's values:
We value people: we want each other to be the best versions of who we can be.
We value our relationships with our employees, suppliers and community.
We value diversity and promote inclusivity with our words, actions and images.
We value professional development and personal growth.
We value community service and philanthropy.
We value and foster creativity and self-expression.
We value accountability for ourselves and the collective and show integrity through all our interactions.
We value storytelling and reading.
$80k-128k yearly est. 5d ago
Office Manager
Robert Half 4.5
Team manager job in Warren, NJ
Schedule: Monday-Friday, 9:00am-5:00pm (flexible to start/end)
Team: Approx. 30 staff members in office; 70 across few offices in NJ
Key Responsibilities:
Lead the daily operations and management of the office
Act as a trusted partner to firm leadership, managing staff and office policies so attorneys can focus on their practice
Oversee general HR functions for office location, including compliance with New Jersey employment laws
Foster a positive team culture, promoting accountability and professional development
Address personnel issues, support staff performance, and hold team members accountable when necessary
Coordinate onboarding, benefits administration, and employee relations in partnership with firm management
Serve as the first point of contact for staff concerns and office logistics
Qualifications:
Prior experience in office management or HR; direct experience in a law firm is strongly preferred
Exceptional interpersonal skills with the confidence to have candid and constructive conversations
Highly trustworthy, organized, and proactive
Ability to balance administrative duties with people-focused leadership
Working knowledge of general HR compliance; deep HR expertise is not required
Comfortable partnering with senior leadership and fostering an inclusive, productive office culture
$40k-60k yearly est. 5d ago
Team Lead
Presidio Networked Solutions, LLC
Team manager job in New York, NY
Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.
The Role
Presidio is seeking a Team Lead to join our team Remotely. We are looking for a Team Lead, Collections to oversee collection of all leasing/third party bill to customer cards, track, distribute and review all Auditor samples and selections. This person will be responsible for the collection of all receivables due to the Company. He/she will work with members of managementteam to develop effective collection strategies and continuously evolve the collection process, mentor and coach Accounts Receivable analysts, review policy and procedure documents to ensure current, perform a variety of accounting tasks including but not limited to the following: based on the Monthly Aging, contact delinquent customers. He or she will also be responsible for the daily management of 3-5 Collectors, who will report directly to them.
Responsibilities include:
Internal and External customers to resolve collection issues in a timely manner, and to review risk factors in order to take the appropriate action.
Prepare reports by collecting and summarizing account information and trends.
Analyze delinquent accounts and prepare reports on highest risk accounts including recommendations for resolution.
Provide supervision, coaching and training of staff, to include conducting performance evaluations and insuring staff compliance with all policies and procedures of department. Federal regulations
Communicating via phone, email, fax, or regular mail with customers and vendors.
Perform other duties as assigned.
Required Skills and Professional Experience
BA/BS degree in Business Administration/Management, Accounting, or related degree required.
A minimum of 3-5 years of progressively responsible experience in AR.
Experience hitting collections goals while maintaining strong customer relationships.
Proficiency in written, oral and reading communication skills in order to accurately obtain, interpret and transcribe a variety of communication and instructions.
Proficiency in Microsoft Office suite, including Word, Excel, PowerPoint.
Experience with ERP systems required. Great Plains experience preferred.
Demonstrated analytical and problem-solving skills.
Your future at Presidio
JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.
Here,your impact is real.Whether you're harnessing the power of Generative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future.
Ready to innovate? Let's redefine what's next-together.
About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit *****************
*****
Applications will be accepted on a rolling basis.
Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.
To read more about discrimination protections under Federal Law, please visit:
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to
for assistance.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to
.
Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Recruitment Agencies, Please Note:
Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$69k-134k yearly est. 1d ago
Team Lead, Global Series Royalties & Legacy Entities
Springer Nature
Team manager job in Jersey City, NJ
Job Title: Team Lead, Global Series Royalties & Legacy Entities
Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature.
About the Role
Own and continuously improve the end-to-end royalty operations for the Book series globally and established (legacy) book entities (legacy entities are publishing entities, where growth is limited to revised editions). From timely and accurate contract processing to calculations, statements, payments, and author query resolution, being part of the global Book Royalty department. Managing royalties for book series globally and working closely with publishing. Safeguarding controls and ensuring compliance with governmental, legal, and tax requirements. Act as a process lead or new sales models and package calculation models. In this role, you also act as deputy for the Global Royalties operations manager during peaks/absence.
This role will be in our Berlin or Jersey City offices on a hybrid working model.
Role Responsibilities:
Book series editors' contracts, calculations & Statements
Manage the End-to-end Royalty process for Book series. This includes maintaining current databases of series Editor obligations (royalty-bearing, fixed fee, non-royalty, and hybrid contracts), including tiering/escalators, deliverables, and exceptions.
Review & process/link contracts of series editor obligations in the royalty system, release payments before due dates.
Recommend and communicate payment policy changes based on meaningful and measurable data analysis.
Oversee and approve 1st level payment entries for fixed fee agreements. Ensure SLA is met.
Recommend policy / process changes.
Ensure compliance with internal controls, regulatory requirements, and ensure the process is audit-proof.
Partner with IT on fixes/enhancements; plan UAT and controlled releases.
Identify and implement continuous improvement opportunities.
Legacy entity book royalty contracts, calculation & Statements
Ensure timely contract processing, validate royalty conditions, etc.
Run/oversee and validate royalty calculations, including recoupments.
Oversee the creation and submission of Royalty statements.
Ensure queries from authors and internal stakeholders are resolved.
Process lead New sales distribution models & Package calculation models
Lead the design, governance, and evaluation of new royalty models related to new sales distribution models.
Own package calculation models and allocation rules (e.g., title weighting, list price pro-rata, usage/consumption keys, Caps, multi-component splits).
Define requirements, document assumptions of new royalty models, and align with Publishing, Tax, Legal, and Finance.
Configure rules in the royalty system to automatically calculate the royalties of the new Royalty Business models, perform UAT, validate output, and sign off.
Monitor variances between expected and actual allocations, drive root cause analyses and fixes, and communicate impact to stakeholders if abnormalities occur.
All of the above need to be performed/executed in close conjunction with the Manager Global Royalty operations and VP Global AP & Royalties.
Compliance, tax & Controls
Ensure compliance with VAT/Tax, withholding tax, and reporting to the local government if required.
Prepare materials for internal/external audits. Implement and track remediation actions of any audit outcome.
Monitor performance, drive corrective actions, report issues, and discuss potential improvements with the Manager Global Royalty Operations.
Work closely together with Finance, Legal, the compliance team, and Tax.
Reporting, analytics
Maintain monthly Royalty KPI's & Dashboards.
Support Finance with accruals, reconcile sales interfaces.
Report on recoupment progress for advances, outstanding balances, or balances to be written off.
Leadership, Teammanagement & Stakeholder management
Lead any direct reports that manage all non-emerging entities. This includes: coaching, coverage planning, and performance reviews.
Deputy for the manager of Global Royalty Operations.
Work closely together with the Manager Global Royalty Operations on hiring employee replacements.
Build strong relationships with Editorial/Publishing, contract management/Legal, Sales operations, AP, VMD, Tax, Finance, and IT.
Experience, Skills & Qualifications:
Bachelor's in accounting/finance / MBA (or equivalent).
5+ years of experience in a complex Royalty organization, and 2 years of Team lead experience.
Strong knowledge of royalty accounting and core accounting principles.
Proven contract interpretation (Royalty conditions, tiering/escalators, bundles, and exposure to usage-based royalty models.
Hands-on with royalty solutions, such as Rights Line (Alliant), Vista Royalties, Virtusales (Biblio), Vistex. As well as a good understanding of ERP systems such as SAP, Oracle.
SLA/KPI driven service delivery.
Excellent in writing and verbal communication, customer service oriented.
Process owner mindset: continues improvement mindset, end-to-end process accountability, understanding of how upstream and downstream input affects the processes, designing SOPs/controls, RACI, managing change, and measuring outcome. Think globally, standardization, and harmonisation.
Operational: Hands-on, comfortable with allocation logic, scenario testing, UAT, customer-focused, and able to deliver under pressure.
Analytics: Identify bottlenecks, perform root cause analysis, and fixes, confident with Excel, KPI storytelling, reconciliations, exception handling, variance analysis, and data-driven decisions.
People management: Coaching, building, and guiding a team. Provide feedback, expectations settings, and actively discuss employee development/growth.
Technical Capability:Uses technical / job knowledge and experience to meet and exceed job requirements/customer expectations. Efficiently manages workload and projects within set timelines and to agreed budget, achieving set objectives.
Customer Focus (internal and external customers): Nurtures relationships by recognizing and delivering on internal and external customers' needs and opinions. Helps others to understand the implications of their decisions. Develops and sustains productive internal and external customer relationships.
Relationship Building/ Teamwork (incorporating Communication, Influencing and Trust): Builds effective relationships through positive communication that motivates and influences others. Honest and trustworthy; a valued team member, actively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team.
Problem Solving: Takes initiative to identify current and potential problems and determines the best solution. Identifies the cause of problems and key issues through investigation; identifies effective, logical, and practical solutions.
Personal Effectiveness (incorporating results focused, productivity, ownership, delegation): Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to the overall success of the business
At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here gp/group/taking-responsibility/diversity-equity-inclusion
If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.
US employees are eligible for benefits including, but not limited to, medical, dental, vision, short and long term disability, life and AD&D insurance, tuition assistance, employee assistance program, paid vacation and sick time, flexible spending accounts, and a 401k retirement savings plan.In order to comply with various pay transparency laws and legislations in the United States, the salary range and benefits for this position are included. This information is only applicable to US-based candidates and the actual salary offer may vary based on work experience, education, skill level and equity. Salary ranges differ by country due to various local market considerations. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country. US Annualized Base Salary Range: $90,000 - $110,000.
For more information about career opportunities in Springer Nature please visit SpringerNatureCareers
#LI-EP1
$90k-110k yearly 5d ago
Team Leader, Australia Awards South-Asia & Mongolia
Palladium 3.1
Team manager job in New York, NY
We are searching for an experienced Team Leader, Australia Awards South-Asia & Mongolia at our Colombo facility. Primary Duties and Responsibilities:
The Team Leader at AASAM leads the delivery of all aspects of the AASAM program, including strategic oversight of program objectives, team activities, program delivery, and engagement with program partners. This role involves ensuring the program remains innovative, adaptable, and capable of delivering high-quality, cost-effective development outcomes in accordance with the client Head Contract. The Team Leader is responsible for developing close relationships with donors, developing and implementing program strategies, maintaining technical rigor, and enabling a high-performance, collaborative culture. Additionally, the Team Leader oversees budgeting, monitoring, and risk management, while translating client objectives into effective actions. The role also includes overseeing Palladium's intelligence gathering, learning, and communications to enhance the program's reputation among stakeholders.
Australia Awards - South Asia and Mongolia is managed by the Australian Government's Department of Foreign Affairs and Trade (DFAT) and is administered by Scope Global Pty Ltd (a wholly owned entity of Palladium International Pty Ltd). It is a multi-country program with service delivery offices in Colombo, Dhaka, Islamabad, Kathmandu,Thimphu and Ulaanbaatar. Leadership, coordination, and support are provided by a regional team based in a range of locations in the South Asia region as well as in Scope Global's Offices in Adelaide and Brisbane.
Australia Awards are provided to build the skills and knowledge of individuals so that they can contribute to their country's development, and to support the ongoing development of links between Australia and the countries to which it provides development assistance. The Australia Awards are an important part of the Australian Government's focus on public and economic diplomacy, and provide long term Scholarships, Short Courses and other training opportunities. The Team Leader manages the entirety of Australia Awards South Asia and Mongolia, working closely with DFAT Canberra and the DFAT posts in program countries.
The Team Leader oversees all Program Country Offices and has overall management responsibility for all Program staff. This position is based at the Regional Hub in Colombo, Sri Lanka. Frequent travel to other program locations will be an essential part of the role.
Primary Responsibilities
The primary responsibilities of the Team Leader can be broadly described as follows:
Effective strategic leadership and relationship management
Provide strategic and operational management of all aspects of the program
Provide strategic and technical direction to staff, and strategic and technical advice to DFAT as required, including on the selection, design and implementation of all program modalities
Participate in, or lead (when directed to do so) strategic engagement with partners
Participate in all key discussions with DFAT and respond to all requests for information in a timely fashion
Develop and maintain productive working relationships with DFAT, program stakeholders, and within the contractor team
Effective Program Management
Ensure successful delivery of services, and ensure those services are consistently of high quality
Oversee the ongoing development and implementation of program planning and management systems, monitoring and evaluation, alumni engagement and communication and stakeholder relationships
Ensure on-time delivery of all required program outputs to a high quality standard
Oversee the establishment and operation of all program offices with all necessary staff and operational resources
Effective team leadership and development
Lead all program staff in the active pursuit of social inclusion, equity and ethical standards including attention to gender, disability, child protection, anti-corruption and participation
Take responsibility for the performance and management of all program staff, providing particular mentoring and support to Country Program Managers to enhance and develop their skills by implementing, development, coaching and mentoring practices and by assigning each Country Program Manager senior responsibility as program-wide practice leader in a designated area
Effective team performance
Promote of a positive program and AASAM team culture
Contribute to continuous improvement in service delivery and program performance
Maintain a general understanding of other Programs and Projects at Palladium and identify areas for networking and collaboration
Work with a collaborative and team based approach
Quality and Legislative Compliance
Comply with DFAT and Palladium policies, procedures, practices and quality systems
Comply with role specific policies and procedures
Ensure role specific procedures and all relevant documentation are kept current and available on SharePoint
Other
Travel locally and internationally, as required.
Advocate for Palladium and Australian development priorities
Comply with, and advocate for, DFAT's policies in all aspects of implementation, including gender, disability, fraud and anti-corruption, PSEAH, child protection and environmental and social safeguards. This includes incorporating policy principles into planning and everyday work, promoting process improvements, and reporting concerns to your Line Manager or Palladium's Integrity Hotline (details on Palladium website).
Operate with high levels of integrity, consistent with the intent of DFAT's Ethics, Integrity and Professional Standards Policy Manual.
Required Qualifications:
Minimum Education and Experience Required
10 years or more experience in strategic leadership and senior management of international development programs, ideally relating to scholarships, capacity building or training;
Demonstrated skills in effective communication and collaboration with stakeholders from many different perspectives, including DFAT and partner governments.
Demonstrated capacity to manage staff and build teams across multiple locations, cultures and language groups, working respectfully and in a way that builds staff capacity, commitment, ownership and performance;
Proven capacity to develop, manage and oversee significant budgets;
Ability to adapt and respond to changing circumstances;
Demonstrated understanding of development and developing country contexts;
Outstanding verbal and written communication skills, including the ability to negotiate with a variety of different people and to communicate complex issues in plain language;
Proven ability to live and work effectively in cross-cultural contexts;
High ethical standards and a commitment to demonstrating integrity and professionalism;
Relevant tertiary qualifications.
Desired
1. Experience living and working in South Asia
2. Relevant language skill
Closing date: Saturday 24 January 2026, 11.59pm AEDT
Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at and we will be in touch to discuss.
Safeguarding - We define Safeguarding as "the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm". We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
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How much does a team manager earn in Middletown, NJ?
The average team manager in Middletown, NJ earns between $72,000 and $193,000 annually. This compares to the national average team manager range of $44,000 to $152,000.