Bank Operations Supervisor - Commercial Customer Support
Team manager job in Oklahoma City, OK
This position will supervise the Customer Support team within our Commercial Services Department in Bank Operations. Commercial Services is primarily responsible for providing support to our business and commercial customers over the phone and through email. Products and services supported by the team include but are not limited to online banking, mobile banking, ACH origination, remote deposit capture, credit cards, positive pay, investment sweeps, and cash vault services.
Position Responsibilities
scheduling, planning, and defining the daily department workflow to ensure all necessary tasks are completed timely and accurately.
Performing quality control reviews to ensure the quality of work performed meets expectations
Lead training efforts to ensure procedures are thorough, complete, followed accurately, and that sufficient depth exists for each task.
Coaching, counseling, hiring, and ongoing performance evaluations of associates.
Commercial Services supports customers in several time zones, the shift for this position will be 10am-7pm, Monday thru Friday.
Position Requirements
Must possess at least 3 years banking experience and/or management experience.
Experience in a call center environment and a college degree is preferred, but not required.
Ability to lead and motivate a team
Consistently perform in a volume driven environment where workload fluctuates, but deadlines stay the same and service levels must be met
Ability to communicate efficiently and effectively on the phone and through email to internal customers and business partners
Strong work ethic, critical thinking, and problems solving skills with attention to detail
Ability to escalate issues and concerns appropriately
Ability to perform specific tasks independently
Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications
High degree of reliability
Other duties as assigned by management
In addition, the position is expected to read, reference, interpret, and develop written departmental procedures, cross train on department tasks, make suggestions to correct or enhance existing processes, and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth.
Dental Office Manager
Team manager job in Oklahoma City, OK
Job Description
Dental Office Manager - Join us. Where your smile truly matters!
At Ideal Dental, we're on a mission to revolutionize dental care-and we want you to be part of the journey! As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we're proud to be clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth.
Job Summary:
A Dental Office Manager is responsible for overseeing all day-to-day operations of the dental office to ensure smooth and efficient functioning. This includes managing patient service issues to guarantee high levels of guest satisfaction, fostering office morale to promote a positive company culture, and creating staff schedules. The Dental Office Manager is expected to complete daily and monthly reports and take on additional responsibilities as required to support the office's needs. Every day, you'll help create beautiful smiles and contribute to the health and well-being of the community.
Responsibilities
· Oversee Daily Operations: Ensure the dental office runs smoothly by managing all day-to-day activities, from patient flow to team coordination.
· Deliver Exceptional Patient Service: Address and resolve patient service issues with professionalism and care, ensuring every guest leaves with a positive experience.
· Develop and Manage Team: Lead, mentor, and support the dental team, providing opportunities for professional development while ensuring the team works collaboratively to achieve office goals.
· Foster Team Morale: Build and maintain a supportive, engaging work environment that aligns with our company culture and inspires the team to excel.
· Staff Scheduling: Create and manage efficient staff schedules, balancing office needs with team availability to ensure optimal coverage and productivity.
· Audit Patient Accounts: Review and verify patient accounts for accuracy, ensuring all billing and records are in top shape.
· Guide Treatment Plans: Present treatment options clearly and compassionately, assisting patients in overcoming financial barriers and helping them make informed decisions.
· Track Office Performance: Complete daily and monthly reports, analyzing key metrics to help drive office efficiency and growth.
· Support Office Needs: Take on additional duties as required, contributing to the overall success of the office in various capacities.
· Travel for DeNovo Offices: Be flexible and open to traveling to newly acquired DeNovo offices as needed to support their integration and ensure seamless operations.
What do you need to have to be a part of our team?
A minimum of 2 years of management experience, with dental experience preferred to bring expertise to the role.
A high school diploma or equivalent.
A welcoming smile and a positive attitude that creates a friendly and inviting atmosphere for both patients and staff.
Strong communication and customer service skills to ensure effective interaction with patients and team members.
Proven leadership abilities, with a talent for leading by example and motivating the team to succeed.
A natural desire and ability to connect with and serve guests, ensuring they feel valued and well cared for.
Excellent multi-tasking skills, with the ability to stay organized and focused while working in a fast-paced environment.
DeNovo Offices: New or acquired offices may require travel.
Why You'll Love It Here:
At Ideal Dental, we're committed to helping you grow professionally, providing you with opportunities to expand your skills, work with cutting-edge technology, and make a lasting impact on your patients. If you're passionate about dental care, thrive in a dynamic, supportive environment, and want to be part of a team that values both excellence and compassion, this is the place for you.
· MONTHLY BONUS POTENTIAL
Medical insurance.
Discounted dental benefits for the employee, their spouse, and dependent children.
Paid holidays.
Paid Time Off (PTO).
401K.
Employee scholarship program.
At Ideal Dental, we're dedicated to putting smiles on the faces of our guests and our team. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work. Join us and be part of a culture where your smile truly matters.
Dental Office Manager- Full Time
Team manager job in Oklahoma City, OK
Job DescriptionDescription:
Lead with Excellence: Shape the Future of Dental Care as Our Office Manager!
Join our dynamic team and seize the unique opportunity to provide exceptional comprehensive care in a state-of-the-art private practice. Now is the time to elevate your career by becoming the face of a growing practice, collaborating with leading dental providers, and advancing your career within a global organization.
Office Hours:
Monday through Friday: 8:00 AM - 5:00 PM
Saturdays: 8:00 AM - 4:00 PM
Responsibilities:
Foster a positive, growth-minded office environment that encourages teamwork and enhances team member retention.
Align the clinic with company culture, values, standards, and operational practices.
Develop team members through active leadership, comprehensive training, counseling, and coaching.
Drive year-over-year revenue growth while managing expenses to meet monthly goals and budget requirements.
Utilize analytics to identify opportunities for improvement and address low performance with actionable solutions.
Investigate and resolve staff and patient concerns with timely and effective conflict resolution.
Gain proficiency in people-related functions including hiring, onboarding, retention, performance evaluation, compensation, and separation processes.
Report weekly to the Area Manager on practice metrics, accomplishments, goals, and improvement plans.
Ensure compliance with all policies and regulations set forth by relevant agencies.
Maintain a professional appearance and demeanor in accordance with company policies.
Uphold good housekeeping standards throughout the practice.
Requirements:
Minimum of 2 years of experience in dental office management.
Excellent interpersonal, verbal, and written communication skills.
Ability to exercise diplomacy, discretion, sound judgment, leadership, and flexibility in various situations while maintaining confidentiality.
Strong organizational and time management skills.
Proficient in Windows Operating System and Microsoft Suite; dental software experience is required.
Must have or be willing to obtain a Real ID prior to gaining access.
Successful completion of background check (including criminal record check) and urinalysis.
Benefits For Full Time Staff:
Competitive Compensation
Generous Paid Time Off
Paid Holidays
Medical, Vision, and Dental benefits.
Health Savings Account, Life Insurance, Long Term Disability, and Short-Term Disability.
401k with matching program after one year of service.
Access to all Army and Air Force Exchange Services (AAFES) facilities and services.
With over three decades of experience, we are a trusted industry leader. Our experienced team of clinicians and logistics professionals are dedicated, and strive to do the right thing for our partners and their members every time. Because of this commitment, we've set a new standard of care delivery through our fixed-clinic, mobile treatment center, telemedicine, and portable deployment models. Join our team, and become a part of a bridge for better health.
________________________________________
If you are made a conditional offer of employment, you will be required to undergo background check (including criminal record check) and drug screening. We use E-Verify in our hiring process.
DOCS Health is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. DOCS Health will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
Office Manager - Lumio Dental in OKC
Team manager job in Oklahoma City, OK
Lumio Dental - Apply today, and we'll light the way!
As an Office Manager, you will effectively manage the flow of the practice. From engaging with patients to being the liaison between team members and clinicians, you will be the central point of contact. In addition, you will oversee operations, office goals, and productivity. You will be supported and will partner with your Regional Manager to ensure the success of the practice.
Our Ideal Office Manager
YOU! Whether you have experience working in a dental office, or you are seeking your next career opportunity, we are looking for someone who has exceptional leadership skills and knowledge of operations in the healthcare industry. Our ideal Office Manager must have prior management skills, and be an effective leader with exceptional communication skills. Those that are successful in the role are organized, collaborative, and know how to train others.
Job-Specific Expectations:
Coordinates and manages office schedules for training, operations, and team members
Oversees treatment plans and accurate estimates to the patients
Partner with Dentist and Hygienist in coordinating the desired schedule to fit patients' needs
Maintains patient care database by entering new information as it becomes available
Schedule and confirm patient appointments
Tracks and accurately pays all invoices and charges for the office, and orders supplies
Makes daily bank deposits of cash and checks
Ensures that all required documentation is completed efficiently and meets established deadlines
Interviews, hires, and conducts performance reviews for all team members
Coordinates morning huddles with team members
Requirement(s):
1 year of management experience
Driver's license and reliable transportation
High School Diploma
Bilingual is a plus
Prior dental or health industry is a required
Competitive Salary & More
Benefit options included, but are not limited to, health, vision, dental, life, 401K, and MORE!
Lumio company culture is caring and fun! You will love the feel and experience! Apply today and learn more!
Customer Service Manager - State Farm Agent Team Member
Team manager job in Shawnee, OK
Job DescriptionBenefits:
Signing bonus for pre-licensed professionals
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Natalie Arnett - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the agency team and daily operations.
Develop and implement policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor agency staff.
QUALIFICATIONS:
Prior insurance experience required (5+ years preferred).
Strong leadership and organizational skills.
Excellent communication and problem-solving abilities.
Must be currently licensed (Property/Casualty & Life/Health).
In Office Call Center Manager
Team manager job in Oklahoma City, OK
At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Manager, Contact Center (CC) is responsible for overseeing the daily operations of a high volume Contact Center (CC) providing expertise and customer service support to contact center staff. The Manager, Contact Center (CC) will ensure that production, quality and contract standards are met through monitoring service levels, consumer satisfaction, client satisfaction, and compliance of protocols and procedures.
This position is contingent on award of contract.
Location: Oklahoma City, OK
What you'll do:
Provide leadership and management of direct and non-direct reports
Meet/exceed Contact Center performance expectations and goals
Meet Contact Center and financial objectives by estimating requirements, preparing an annual budget and analyzing variances
Work with the Operations team to ensure Contact Center team members are setting the most appropriate, lowest cost mode of transportation, leveraging public transit and gas mileage reimbursement to the fullest extent possible
In collaboration with internal and external partners, ensure effective processes are in place and in line with Corporate processes and goals
Analyze statistical Contact Center data, as well as Dispatch data and work with Workforce Management to determine areas of opportunity to prevent Corrective Action Plans
Oversee team staffing levels and partner with People & Culture to help support recruitment efforts, as needed
Oversee the completion of various tasks assigned to Contact Center staff
Host regular meetings with staff to discuss performance results, opportunities, create action plans, and promote teamwork
Drive accountability on process improvements that are needed to reduce complaints and maximize operational efficiencies
Provide support on special projects, as needed
What you'll need:
Experience, Education & Certifications:
High school diploma or G.E.D. equivalent
College degree in a related field preferred
5+ years of previous leadership or supervisory experience required, or equivalent related experience; at least 3 of those years in a leadership role within a Contact Center
Experience in coaching, mentoring and fostering a positive work environment
Experience communicating in a digital setting with all levels of employees
Experience with recruiting, hiring and discipline management
Must reside in Oklahoma City, OK
Skills:
Strong leadership, mentoring and coaching skills
Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems
Maintain a strong knowledge of products and services
Efficiently executes tasks to achieve desired results
Strong analytical and strategic planning skills
Strong presentation skills; can speak across various forums and communicate to all levels of employees
Strong organizational skills
Ability to motivate and supervise people toward high productivity
Ability to acquire and maintain knowledge of MTM protocols, Transportation Provider Network system, and personnel policies
High degree of accuracy, confidentiality, and the ability to work in a fast paced environment
Ability to multi-task and utilize Contact Center systems
Ability to maintain high level of confidentiality
Excellent communication skills, including navigating video technology
Proficient computer skills including Microsoft Outlook, Word, and Excel
Even better if you have...
NEMT Industry knowledge preferred
What's in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $65,440
Salary Max: $81,800
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
#MTM
Auto-ApplyCustomer Service Manager - State Farm Agent Team Member
Team manager job in Edmond, OK
Job DescriptionBenefits:
Paid time off
Bonus based on performance
Competitive salary
Opportunity for advancement
ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Jennifer Lowder - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the customer service team and daily operations.
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service representatives.
QUALIFICATIONS:
5+ years of experience in customer service, with 2+ years in a managerial role.
Leadership and organizational skills.
Communication and problem-solving abilities.
Contact Center Supervisor - SME
Team manager job in Oklahoma City, OK
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to train, coach, counsel, and evaluate the performance of direct reports. Guides direct reports to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintains the highest degree of sensitivity, compassion, and respect for Service members and their families.
+ Hires, trains, coaches, counsels, and evaluates the performance of direct reports
+ Ensures performance guarantees are met or exceeded. Interfaces with external and internal customers to ensure optimal efficiency of service
+ Acts as a liaison with internal departments. Assists in the development and implementation of policies and procedures
+ Facilitates and participates in staff training
+ Participates in staff meetings and clinical conferences
+ Supports quality and risk management to meet call center target metrics
+ Ensures complete and accurate documentation in case management system (CMS)
+ Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations
+ Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions
+ Follows established protocols and completes all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained
**Minimum Qualifications**
+ Master's degree in social work and Family Therapy, Counseling, or other human services field
+ Unrestricted state Licensure to practice independently (LCSW, LPC, LMFT) required. Certified Employee Assistance Professional (CEAP) preferred.
+ Minimum 3 years post-graduate work experience in counseling, social work, and mental health services plus additional minimum of 3 years' experience in supervisory or leadership position. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable
**Other Job Specific Skills**
+ Must be a U.S. Citizen
+ Knowledge of mandated procedures for child and elder abuse situations
+ Familiarity in core services areas of child development, parenting, adoption, education, and service for older adults
+ Exceptional written and verbal communication skills
+ Strong MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm
+ Excellent organization and time management skills
+ Comply with all HIPAA regulations
+ Ability to obtain a Public Trust clearance
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
**Physical Requirements**
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$62,200 - $96,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Manager Customer Experience
Team manager job in Oklahoma City, OK
We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations.
This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success.
This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands.
The starting salary for this role is $100K, commensurate with experience.
**What You'll Do:**
+ Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints
+ Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences
+ Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions
+ Identify and prioritize CX breakdowns through VOC, operational data, and field feedback
+ Act as the first point of contact for field leaders on CX-related challenges and opportunities
+ Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product
+ Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders
+ Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs
+ Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement
**What We're Looking For:**
+ Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred
+ 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams
+ Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey
+ Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles
+ Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in
+ High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike
+ Systems thinker with the ability to balance customer empathy with business impact
+ Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business
**What You'll Get:**
+ 40% off any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching.
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Center Supervisor
Team manager job in Oklahoma City, OK
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
How you will contribute:
You will oversee employee performance and scheduling
You will lead Inventory Control efforts and lead in operational efforts
You will work with donors to resolve concerns
You will analyze opportunities specific to non-conforming events
You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas.
You will foster teamwork, communicate and resolve conflicts.
What you bring to Takeda:
High school diploma or equivalent
Cardiopulmonary Resuscitation (CPR) and AED certification
Frequent bending and reaching
Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds
Fine motor coordination, depth perception, and ability to monitor equipment from a distance
Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - OK - Oklahoma City
U.S. Hourly Wage Range:
$21.02 - $28.91
The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - OK - Oklahoma City
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Exempt
No
Office Manager
Team manager job in Oklahoma City, OK
Our purpose is
Better Health
. Specializing in primary care for patients 65+ is our passion.
What's Your Why?
• Are you looking for a career opportunity that will help you grow personally and professionally?
• Do you have a passion for helping others achieve Better Health?
• Are you ready to join a growing team that shares your mission?
Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it's the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.
Responsibilities
Join Our Team!
Please review our open positions and apply for the role that sparks your passion and elevates your skills.
Position Objective:
The Office Manager is an operational and clinical role and is responsible for providing 5 Star Service in assisting physicians in the management of healthcare daily office operations and treatment of geriatric patients following established standards and practices. The incumbent will report to the Regional Manager (or similar role) and will manage a care team of medical assistants and/or receptionists (generally 3-7 members).
Responsibilities:
Oversee, monitor, and improve clinic performance and other key performance indicators, including HEDIS, admission management, ER utilization, patients not seen, etc.
Manage a team of clinic staff, including coordinating payroll, PTO, hour management, and performance of team members
Communicate with providers to ensure patient quality of care
Assists with scheduling, administrative, and clinical duties for providers (mid-levels and physicians)
Lead daily clinic huddles and assign proactive outreach call efforts to other team members
Manage office operations and performance to ensure that front-office and back-office care teams operate in an efficient, accurate, and patient-focused manner
Provide extraordinary customer service to all internal and external customers (including patients, other team members, and other departments)
Ensure new team members are onboarded and receive proper training using Better Health Group policies and procedures
Ensure the accuracy of all incoming and outgoing information, including supplies, invoices, referral requests, patient records, and medication management
Inform management about current office trends, recommend new policies, or facilitate improvements to current policies and workflows
Participate in required team meetings and communicate updates and changes to physicians and staff
Ensure team calendar, spreadsheets, and whiteboards are current and accurate
Assist providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships
Ensure compliance with Medicare Advantage Plans, HIPAA, and labor laws and is responsible for reporting any suspected breaches or compliance issues to the appropriate internal contact
Additional duties as assigned
Position Requirements/ Skills:
At least 4 - 5 years of Medical Assisting experience, preferred (dependant on clinic location and team dynamics)
Minimum of 1 year of leadership experience
CPR Certified preferred
Commitment to patient care and confidentiality
Strong oral and written communication skills
Ability to accurately read and write medical terminology
Knowledge of medical coding
Knowledge of HIPAA
Knowledge and understanding of OSHA and Biohazard guidelines
Basic computer skills, including familiarity with electronic medical records
Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration
Preferred Qualifications:
Bachelor's Degree in healthcare administration or related field preferred
Medical Assistant Certified, preferred
Prior medical assisting experience strongly preferred
Has clinical working knowledge and the ability to perform clinical duties to include the following: take vital signs, review medications, administer injections, dispense medications, irrigate eyes and ears, dress and bandage the wound and incision, draw blood and assist physician with any/all procedures
Physical Requirements:
Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination
Requires standing, walking, pushing, bending, kneeling, and reaching at arm's length and overhead in a clinic for prolonged periods of time
Requires ability to sit or stand for prolonged periods of time
Must be able to lift and move patients and medical equipment as needed
Requires ability to lift/carry up to 15 lbs
Requires corrected vision and hearing to normal range
Ability to sit for extended periods of time
Ability to operate a motor vehicle and have own means of transportation
Key Attributes/ Skills:
Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
Demonstrated ability to handle data with confidentiality
Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
Excellent written and verbal communication skills; must be comfortable communicating with providers, vendors, staff members, and health plans
Strong interpersonal and presentation skills
Strong critical thinking and problem-solving skills
Must be results-oriented with a focus on quality execution and delivery
Appreciation of cultural diversity and sensitivity toward target patient populations
Compensation & Benefits:
We offer a HIGHLY competitive compensation and comprehensive benefits package:
Competitive base salary
Medical, dental, vision, disability and life
401k, with employer match
Paid time off
Paid holidays
Pay Range USD $50,000.00 - USD $60,000.00 /Yr.
Auto-ApplyNetwork Team Supervisor
Team manager job in Oklahoma City, OK
Job Posting Title Network Team Supervisor Agency 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV Supervisory Organization IS-Network Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Salary is based on education and experience
Job Description
As a Network Team Supervisor with OMES you will enjoy:
* Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
* A comprehensive Benefit Package with a generous benefits allowance to offset the cost of insurance premiums for employees and their eligible dependents.
Job Details
* Full-time 40-hour work weeks.
* Support the Network Team.
* Salary is based on education and experience.
* This position is located in Oklahoma City, OK.
Position Summary
The Network Team Supervisor is responsible for overseeing the daily operations of the network team, ensuring the stability, performance, and security of the organization's network infrastructure. This role involves managing a team of Network Administrators and Cable Coordinators, coordinating network-related projects, and providing strategic input to enhance network capabilities.
Responsibilities
Network Infrastructure and Operations
* Oversee the implementation and maintenance of the organization's network infrastructure, including routers, switches, firewalls, and wireless systems.
* Ensure network availability and performance through proactive monitoring, troubleshooting, and problem resolution.
* Enforce network policies, procedures, and best practices to maintain security and compliance.
Project Management and Coordination
* Plan and execute network projects such as upgrades, migrations, and new deployments, ensuring minimal disruption to business operations.
* Collaborate with other IT teams and departments to integrate network solutions with other systems and services.
* Coordinate with third-party vendors for network, hardware, software, and telecommunication services.
* Follow network engineering designs and specifications to ensure projects are completed accurately and efficiently.
Team Management and Development
* Supervise and mentor a team of Network Administrators and Cable Coordinators, including task delegation, performance evaluation, and professional development.
* Provide guidance and support to Network Administrators in Data Center, WAN/Wi-Fi, Firewall, Load Balancer, and Cloud technologies.
* Train and coach Cable Coordinators to improve their region's performance and ensure compliance with network standards and procedures.
Communication and Reporting
* Communicate and coordinate planned downtime to users, keeping downtime to a minimum.
* Report on network performance and security metrics to senior management and stakeholders.
Technical Support and Documentation
* Provide technical support and escalation for complex network issues, including on-call support as needed.
* Prepare and maintain comprehensive documentation for networking configurations, processes, and procedures.
* Perform on-site inspections as needed, including inspections of site operations, cabling, and electrical equipment.
Minimum Qualifications
Requirements include:
* Requirements include five years of experience in an information technology field, three years of which must be in a supervisory, team lead, or project manager capacity, or an equivalent combination of education and experience, substituting 12 semester hours in computer science or management information systems course work for each year of the required experience excluding the required supervisory, lead, and/or project management experience.
Preference will be given to candidates who possess:
* Network Infrastructure experience
* Juniper experience
Physical Demands and Work Environment
This position works in a comfortable office setting with a computer for a large percentage of the workday. The noise level in the work environment is usually mild. This position requires standing, bending, crouching, pushing, pulling, lifting, moving, and carrying up to 50 pounds or more. The position uses manual equipment, including dollies and carts. Occasional travel may be required.
About OMES
The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners' goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.
OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:
Agency Contact
Auto-ApplyOffice Manager
Team manager job in Oklahoma City, OK
The Office Manager is responsible for performing clerical, accounting and administrative duties including greeting customers, answering phones, scheduling repairs, typing correspondence, preparing various reports, account receivables, filing and general human resources administration.
DUTIES / RESPONSIBILITIES
* Performs financial duties including processing of payments, preparing daily deposit log, petty cash reconciliation, collect receivables and submitting receivable adjustments.
* Provide accurate, timely payroll and HR-related administration and recordkeeping.
* Collect and record payments for completed repairs and manage A/R.
* Greets and assists customers, schedules vehicles for estimates, checks-in vehicles, performs follow-up calls to customer upon completion of vehicle.
* Asks for the sale and/or attempt to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
* Prepares various reports and updates including morning reports, rental updates, accounts receivable reports, Repair Center and production reports.
* Reviews repair orders for accuracy.
* Maintains and organizes vendor invoices, bulletin boards, break rooms, employee files, office supplies and front office.
* Attend daily release meetings.
* Other duties as assigned.
EXPERIENCE / SKILL REQUIREMENTS
* 3+ years of prior general office management, A/P, A/R and payroll experience required.
* High school degree, college degree preferred.
* Skill in preparing, analyzing and interpreting workload data
* Knowledge of and use of word processing and management systems
* Strong attention to details.
* Ability to receive direction and work well with others.
* Good verbal and written skills
* Proficient with Microsoft Office (Outlook, Word, Excel)
* Valid driver's license and insurable driving record.
PHYSICAL REQUIREMENTS
* Essential physical requirements include:
* Ability to stoop, bend and kneel, squat, kneel and pulling
* Extended periods of kneeling, bending, squatting and stooping
* Carry and lift heavy objects (up to 50lbs)
* Standing, sitting and walking
* Performing repetitive motions
WORK ENVIRONMENT
* Exposure to:
* Paint, fumes and particles
* Dirt / Dust
* Chemicals / Toxins
* Varying heat / cold
* Intermittent noise
* All duties, responsibilities and experience are subject to change by location
Capacity Assessment Team Leader
Team manager job in Shawnee, OK
The Capacity Assessment Team Leader is responsible to build and develop a team to implement processes and measurement systems relating to capacity, capacity assessment and delivery readiness. The Team Leader leads the implementation and execution of this process with suppliers ensuring that there is a regular, thorough and robust assessment of the suppliers future looking supply capacity. This includes identification of capacity constraints at the supplier genba, development of countermeasures to mitigate constraints, hand off and communicate capacity assessment results for action plan management with the Supplier Team and Part Family Readiness leaders, and forecasting of future delivery capability with the SIOP team. The leader will develop the team's capability to be proactive problems with supplier partners and use Flight Deck and Daily Management to continually improve team performance. The goal for this role will be to ensure there are capacity assessment standards, consistently applied to collect and communicate capacity assessment results with partner organizations. The role has autonomy to create and drive rhythms to complete capacity assessments and requires high levels of evaluative judgment and operational acumen to achieve desired business outcomes.
**Job Description**
**Roles and Responsibilities**
+ Partner with the Central Readiness team, Part Family Delivery Leaders and Readiness Leaders, Supplier Partnership Office teams, Commodity teams and the Materials S&OP team to prioritize and assess 3-5+ year supplier capacity to support Delivery Readiness
+ Build, hire, lead, coach and develop the team of Capacity Assessment Leaders
+ Develop partner relationships with internal and external supplier stakeholders (Part Family, Commodity teams, Readiness, Materials and Suppliers)
+ Develop and maintain standards and process for the capacity assessment process
+ Develop and maintain systems and tools to collect, document and analyze the results of capacity assessments
+ Apply the standards with prioritized suppliers to robustly and thoroughly assess the supply capacity ability for 3-5+ year forward looking demand
+ Build action plans and apply Lean and structured problem solving to alleviate the constraints in conjunction with the Supplier and Supplier Team
+ Engage the Part Family delivery leaders and Readiness leaders in regular cadence to prioritize and develop a rolling 90-day schedule of capacity assessment targets that meets the need and timing of the business
+ Communicate the results of the capacity assessment including supplier's constraints to be incorporated in S&OP rhythms to respond to demand changes
+ Develop measurement systems and Key and Breakthrough Performance Indicators (KPI / TTI) and utilize Daily Management of the process and KPI/TTI to improve team SQDC performance
+ Interpret internal and external business challenges and recommend best practices to improve products, processes or services
+ Utilizes understanding of industry trends to inform decision making process
+ Present business or technical discipline solutions to leaders
+ Communicate complex messages and negotiate mainly internally with others to adopt a different point of view
+ Influence peers to act and negotiate with external partners, suppliers, or customers
+ Travel up to 30-50%
**Required Qualifications**
+ Bachelor's degree from an accredited university or college with a minimum of 4 years' experience in Sourcing, Supply Chain, Operations, and/or Project Management
**Desired Characteristics**
+ Customer Focus: Values the customer in all decision making - what do they need or want?
+ Respect for People: Values the individual / supplier / customer to maximize value
+ Lean Problem solver: focuses on waste elimination, analytical-minded, challenges existing processes, critical thinker.
+ Humble: respectful, receptive, agile, eager to learn; listens and challenges respectfully
+ Transparent: shares critical information, speaks with candor, contributes constructively
+ Focused: quick learner, strategically prioritizes work, committed
+ Leadership ability: strong communicator, decision-maker, collaborative
The base pay range for this position is149,200.00 - 248,600.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on December 22, 2025.
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
_This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
\#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Office Manager
Team manager job in Edmond, OK
We began with a single vision shared between 10 brothers. Originally, we opened our doors as Sunshine Grounds Care in 1987. As time passed and more brothers joined in the project, it became a widely recognized brand built on the principles of excellent workmanship, customer satisfaction, and real care. We abide by the simple values outlined in our company acronym "C.A.R.E.", which are: Customers first, Attitude, Respect, and Enjoy life in the process!
As Office Manager, you are a key team member supporting the work of management and other staff. You are responsible for clerical, receptionist, bookkeeping, and project-based work to contribute to the day-to-day operations of Ground Guys. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, thrive in fast moving environments, and are able to manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.
Specific Requirements:
Direct and coordinate the administrative services in the office
Perform administrative functions including billing, payables, sales tracking, project tracking and collection activity
Work closely with the sales & production teams to ensure good flow of communication and data
Maintain office staff by recruiting, selecting, orienting, coaching, counseling, and disciplining employees
Job Requirements:
Minimum two years admin experience
Previous experience in a management role
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Professional appearance and personality
Team player who can work independently
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
When you put on The Grounds Guys uniform, you become part of a team-local experts who strive to treat everyone with respect, do the job the right way, and simply enjoy life in the process. Working for our franchises means they'll take care of you the way they take care of their own family and friends. And cultivating a culture of CARE, among the team and within the communities, is as important as trimming hedges and planting flower beds-it's part of everything The Grounds Guys do.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with The Grounds Guys franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Auto-ApplyOffice Manager - State Farm Agent Team Member
Team manager job in Tuttle, OK
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Vision insurance
A TRULY SIGNIFICANT CAREER !
All honest work is good and valuable, but you have chosen to invest your life's work into helping people in TRULY significant ways! You have helped friends, neighbors, and people you have built relationships with -- to protect the things that matter most to them, to help them get back on their feet after an accident or disaster, and to help them plan ahead for and achieve the future they want. State Farm exists to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams -- good, meaningful, important, people-centered work!
ROLE DESCRIPTION
Are your ready for the next step in your Insurance career with State Farm? As a Office Manager - State Farm Agent Team Member, you will help our agency to continually achieve its goals. As a leader, you will help empower our agency Team by implementing and supporting office policies and goals, and by consistently ensuring sales and service success for our Team and our customers. By training, coaching, and assisting other Team Members, you will help create smooth operations and achieve continued growth for our agency. Our agency is already well-known and well-established in the community, giving you exceptional job security and true opportunity for growth. Are you ready?
RESPONSIBILITIES
Support and implement office policies and goals, while continually looking for opportunities to improve.
Manage day-to-day operations of the agency.
Train, coach, and assist agency Team Members.
Assist with customer interactions on complex issues.
QUALIFICATIONS
Several years of proven success in a local, community insurance agency.
State Farm experience not absolutely required, but greatly preferred.
Ability to coordinate and collaborate with others to achieve agency goals.
Ability to work in and manage a team environment.
Ability to effectively train, coach, and assist Team Members - multiplying your skills and success by helping Team Members to grow in theirs.
Excellent communication skills - written, verbal, and listening.
Highly organized and detail-oriented.
Excellent problem-solving skills.
BENEFITS
Monthly Salary with frequent, additional Bonus opportunities.
Health, Dental, Vision, and Group Life insurance.
Paid Time Off (vacation and personal/sick days) plus 9 paid holidays.
401(k)-style Retirement Plan with matching contributions.
Licensing costs paid - including study and testing.
Growth potential within our office.
Valuable career-building experience.
Potential signing bonus for previous State Farm experience.
Contact Center Supervisor/Trainer (Focus on Cisco UCCE)
Team manager job in Oklahoma City, OK
Job Title: Contact Center Supervisor/Trainer (Focus on Cisco UCCE) Duration: October 2025 - July 2026 (9 month contract) Clearance: Must be able to pass hospital-mandated background, drug, and health screening
Project Overview
Morris Technology Solutions (MTS) is supporting OU Health while undergoing a large-scale migration from Avaya to Cisco UCCE systems across its contact center network. We are seeking an experienced Cisco UCCE Contact Center Supervisor/Trainer to oversee agent performance and deliver in-depth training on Cisco UCCE tools, workflows, and best practices. This role will support the operational readiness of the expanding contact center footprint at OU Health and ensure seamless execution through all phases of deployment, from pilot groups to full-scale go-live.
Why MTS?
Founded and headquartered in San Antonio with local ownership, you will have the opportunity to learn from the brightest in the industry in an in-person office setting.
Join a fast-growing consultancy in a position with growth and promotional opportunities. Over 100% growth since 2022
Develop life-long relationships with leaders and mentors across a spectrum of functions. MTS provides visibility into the Senior Leadership roles within the customers we consult for.
MTS is a values-based and people-centric firm as evidenced by our reviews on Google and Glassdoor!
Key Responsibilities
Agent Training & Development:
Deliver training on Cisco UCCE features, including call routing, agent desktop functions, and reporting tools.
Develop and execute training programs for agents and supervisors, ensuring the team is equipped to handle the Cisco UCCE system effectively.
Deployment Support:
Assist with all phases of system deployment, including pilot groups, infrastructure buildout, and go-live activities.
Collaborate with Presidio and internal teams to validate call flows and troubleshoot system issues during deployment.
Training Material Creation:
Design and maintain comprehensive training materials such as user guides, quick-reference sheets, and hands-on exercises.
Conduct workshops for remote clinics and operator teams to ensure full proficiency across the contact center.
Performance Monitoring & Coaching:
Monitor agent performance, ensuring compliance with service standards, productivity, and quality metrics.
Provide coaching and feedback to agents to improve performance, enhance adherence to workflows, and optimize customer service delivery.
Continuous Improvement:
Work with cross-functional teams to identify system improvements and optimize workflows.
Ensure that training content evolves to meet the needs of operational and technological advancements.
Required Qualifications
Experience:
Extensive hands-on experience with Cisco UCCE system design and delivery, especially in call routing, ICM scripting, CVP Call Studio, and CTI integrations.
Prior experience in a contact center environment, particularly with Cisco UCCE tools.
Training & Facilitation:
Proven track record in facilitating training sessions, creating educational materials, and leading workshops.
Strong ability to communicate complex technical concepts to non-technical agents and supervisors.
Industry Experience:
Experience working in healthcare contact centers or understanding of healthcare service delivery environments.
Skills:
Strong interpersonal communication skills and the ability to engage with diverse stakeholders, from agents to senior leadership.
Ability to troubleshoot, monitor, and provide real-time feedback during system deployment and operation.
Nice to Have (Preferred)
Familiarity with Avaya-to-Cisco migration projects or similar technology transitions.
Cisco certifications related to UCCE or call center solutions (e.g., Cisco Certified Network Associate [CCNA], Cisco Certified Specialist, etc.).
Experience with other Cisco collaboration tools such as Jabber, Unity, or TMS.
Knowledge of contact center metrics, performance management, and quality assurance standards.
Physical Requirements
Ability to stand or walk for extended periods during an 8-hour workday.
Must be able to lift and move items up to 40 pounds (e.g., equipment or training materials).
Comfortable working in a healthcare setting and using ladders or stairs to access training spaces as needed.
Exposure to variable environmental conditions, such as moderate noise levels, temperature fluctuations, and occasional dust, while in clinical or operational areas.
Office Manager
Team manager job in El Reno, OK
Full-time Description
Dental Office Manager oversees the daily management of the clinic, including the scheduling, organizing, and
coordinating of all administrative and clinical tasks and resource allocation. Works directly with Dentists,
clinical, and administrative staff, to ensure that all aspects of the clinic operate efficiently. Greets patients,
answers phones, checks business email, communicates with patients and insurance companies, schedules
and confirms patient appointments, resolves patient complaints, files patient insurance claims, verifies patient
benefits and coverage, and posts insurance and patient payments. Maintains awareness of comfort and safety
needs of patients. Leads by example of professionalism, respect and caring to patients and team members.
Schedule
Enjoy a healthy work-life balance with a consistent schedule
Monday-Friday 7:45 am - 5:00 pm |
No late evenings, No weekends
Benefits
We understand that you work hard, which is why we provide an excellent compensation and benefits package.
If your career aspirations include leadership and advancement, our network of supported locations offers
opportunities to help you meet your goals.
No late nights; no weekends
Paid holidays and time off
Health, vision, and dental
Career advancement opportunities
Requirements
High school or equivalent (Preferred)
Minimum of 3 to 5 years dental front office experience (Preferred)
Dentrix, Eaglesoft, Fuse, Open Dental, or other dental software experience a plus
Salary Description Commensurate with Experience
Entertainment Center Supervisor
Team manager job in Stillwater, OK
Description JOB DESCRIPTION
Entertainment Center Supervisor
Reports to: Entertainment Center Manager / General Manager
FLSA Status: Non-Exempt
The Entertainment Center Supervisor is responsible for overseeing the daily operations of the Family Entertainment Center, ensuring exceptional guest experiences and smooth facility performance. This position supervises front-line staff across multiple attractions-including bowling, arcade, movie theaters, food & beverage, and pickleball-and ensures compliance with company standards, safety procedures, and service excellence. The ideal candidate is a hands-on leader who thrives in a fast-paced, guest-focused environment.
Essential Duties:
Supervise day-to-day operations across designated areas of the center (bowling, arcade, concessions, pickleball, etc.).
Provide direct supervision, coaching, and support to front-line employees during shifts.
Assist with employee scheduling, shift assignments, and labor management.
Monitor guest satisfaction and resolve issues promptly and professionally.
Ensure compliance with safety, cleanliness, and operational policies.
Support the execution of parties, group events, and promotions.
Assist with cash handling, shift reports, and operational paperwork.
Coordinate with Food & Beverage and attractions staff to ensure seamless guest experiences.
Train new staff and reinforce service standards and operational policies.
Communicate shift updates and operational needs to the Entertainment Center Manager.
Education and Experience:
High school diploma or equivalent; coursework in hospitality, business, or recreation management preferred.
1-3 years of supervisory or lead experience in hospitality, entertainment, or food & beverage preferred.
Strong leadership and team-building skills with the ability to motivate diverse staff.
Excellent problem-solving and conflict resolution abilities.
Proficient in Microsoft Office; comfortable with POS or scheduling software.
Ability to work evenings, weekends, and holidays as needed.
Working Conditions and Physical Environment:
Ability to stand and walk for extended periods.
Lift and move up to 40 lbs as needed.
Comfortable working in a fast-paced, high-energy environment with variable noise levels (arcade, music, events).
Team Lead
Team manager job in Edmond, OK
31171 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
* Primary responsibility is the safety and welfare of employees and customers.
* Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
* All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
* Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
* Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
* Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
* Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
* Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
* Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 1005
Rack Room Shoes 1005
Pay Range: $13
Edmond Crossing
3439 Edmond Crossing Blvd
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Edmond, Oklahoma US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.