Eagan, MN
Direct Hire
$70-80k
is fully onsite, Mon-Fri 8am-5pm
*Annual bonus potential & comprehensive benefits
Kelly is seeking a Customer Experience Manager to work with our client, a MN-based apparel company, on a direct hire basis! This is an excellent opportunity to work for a women-owned organization that has been recognized as one of the best places to work in 2024 and 2025 and that generously donates to environmental and community causes.
The Customer Experience Manager will:
Provide leadership, management, and accountability (LMA) for any CX functions or workflows owned
Supervise a team of 4 direct reports
Collaborate tightly with Sales, Order Entry, and Fulfillment to ensure seamless execution
Communicate proactively to maintain alignment across teams
Create and implement a consistent customer satisfaction score survey, analyze trends, and lead follow up actions that improve overall customer satisfaction and loyalty
Design, maintain, and continuously improve the end-to-end customer journey
Ensure all onboarding, communication, and follow-through steps are executed accurately and on time
Use Zoho, AI tools, and established resources to streamline steps and reduce friction
Serve as a calm, clear, responsive point of contact for both internal and external customers
Resolve escalations quickly and decisively
Uphold a "customer first" standard across all touchpoints
Track, analyze, and report CX performance metrics
Maintain high attention to detail and ensure data accuracy
Hold self and cross-functional partners accountable to CX service levels and KPI expectations
Ensure customer-facing processes are documented, simple, scalable, and consistently followed
Identify inefficiencies and implement improvements that enhance the customer experience
Leverage technology (Zoho, AI, automations) to improve speed, accuracy, and simplicity
Qualifications:
Degree in Business/Management or related, or an acceptable combination of education and experience
5+ years of directly related work customer service experience
Management experience is a must
Previous experience in the promotional products industry strongly preferred
Computer skills: Proficient with Microsoft Office Suite (strong Excel proficiency) and CRM (ZOHO, Salesforce) platforms; fast learner of ERP software
Proven track record of motivating and inspiring employees while encouraging teamwork
Excellent organizational, project/time management and problem-solving skills
Strong, effective verbal and written communications skills
Comfortable dealing with customers at all levels within an organization
Experience dealing with customers' escalated issues
Exceptional attention to detail
Self-motivated, with high energy and an engaging level of enthusiasm and positivity
Comfortable working in a fast-paced changing environment
Benefits:
Medical, dental, vision
HSA & FSA
401k with safe harbor employer contribution
Annual bonus potential
15 days PTO, additional paid holidays and volunteer hours
And more!
Interviews are happening now! If qualified and interested, please apply to this posting ASAP or directly send your resume to *************************.
$70k-80k yearly 2d ago
Looking for a job?
Let Zippia find it for you.
Label Converting Operations Manager
Wausau Coated Products, Inc. 3.8
Team manager job in Minneapolis, MN
The Label Converting Operations Manager is responsible for leading the Empower Label converting center of excellence production facility in Plymouth, MN. This leader must have technical expertise in the various aspects of pressure-sensitive, in-line press printing and label converting and have a proven track record of successfully leading, mentoring, and directing production teams to maintain the operational excellence and high-quality products associated with the Empower Label brand.
Responsibilities
Operates as a safety advocate for self and all Empower team members.
Maintain a safety-first working environment through compliance with all company safety policies and procedures.
Direct the day-to-day operations of the production floor ensuring efficient workflow and adherence to production schedules.
Oversee all manufacturing processes related to label converting including prepress, analog and digital printing, converting, and packaging for end-use ready customer applications.
Oversee shipping and receiving warehouse operation including same-day parcel pick-and-ship program.
Drive operational efficiency, waste reduction, and continuous improvement initiatives using standardized work practices supported by lean principles.
Serve as the subject matter expert in die-cutting, perforation, sheeting, fan fold, and variable print manufacturing processes.
Lead, coach, and mentor a diverse production team to achieve efficiency and quality through a positive, results-oriented and customer-focused work environment.
Manage shift schedules, timecards, performance reviews, and training programs to develop team skills and capabilities.
Evaluate operational performance using job variances, production metrics, and financial results, and develop programs and countermeasures to align performance with company strategic initiatives.
Qualifications
Bachelor's degree in business management, supply chain management, engineering or related field preferred, but relative work experience will be considered.
A minimum of 10 years of progressive manufacturing leadership experience required with knowledge of printing and in-line press label converting operations.
Hands-on knowledge of label converting processes including die-cutting, perforation, sheeting, fan folding, and printing.
Excellent problem solving and analytic skills particularly in the troubleshooting of converting equipment and processes.
Experience applying lean concepts in a manufacturing environment.
Experience managing a safety program in a manufacturing environment.
MS Office software proficiency and a willingness to learn additional software. Label Traxx or other label ERP experience a plus.
Strong leadership, communication, and interpersonal skills.
Willing to travel (5%) to customers, suppliers, and WCP remote locations as needed.
$62k-108k yearly est. 1d ago
Operations Manager, Receiving and Inventory
DSJ Global
Team manager job in Anoka, MN
The Operations Manager, Receiving and Inventory will oversee daily operations activities, ensuring operational goals are consistently met. You'll lead a team, streamline processes, solve problems, and collaborate across departments to support customer and business needs. This position is ideal for someone who enjoys hands-on leadership and continuous improvement.
What You Will Do
Lead and develop the team by ensuring adequate resources, clear direction, and strong focus on safety, service levels, cost control, and operational efficiency.
Oversee daily operations to ensure commitments are met while identifying and implementing ongoing improvements.
Drive continuous improvement by enhancing procedures, systems, and equipment; participate in or lead cross-functional initiatives and process‑improvement events.
Maintain strong communication with internal and external partners; collaborate with Sales, Marketing, and regional offices to align activities with customer and market needs.
Monitor daily performance metrics and ensure corrective actions or recovery plans are implemented when targets are missed.
Manage staffing and performance including hiring recommendations, reviews, promotions, disciplinary actions, and overall performance management.
Assist in the development and oversight of departmental budgets, including operating expenses and capital investments.
Foster a transparent, collaborative environment that encourages active participation, hands‑on engagement, and effective problem-solving.
What You Bring
Bachelor's degree in Business, Engineering, or a related field (preferred).
At least 5 years of leadership experience in operations; warehouse or receiving experience is a plus.
Demonstrated success leading teams to achieve challenging goals.
Excellent communication and interpersonal skills.
Strong analytical and problem‑solving abilities with a data‑driven approach.
$65k-108k yearly est. 1d ago
Marine Team Lead
Bass Pro Shops 4.3
Team manager job in Saint Paul Park, MN
Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.
ESSENTIAL FUNCTIONS:
Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
Provides daily direction to the associates within the department.
Prepares to-do / Task lists.
Executes all merchandising directives i.e. "Top 25 list", "Extreme Savings" items, etc. & maintain all plan-o-grams as set by the Corporate Office.
Insures a pleasant and productive shopping experience for all customers.
Assists the GSM / DM and Human Resources Manager to staff the department with "service" oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
Resolves customer and associate opportunities with GSM / DM and HR Manager.
Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).
Remains Product "expert" through ongoing product knowledge training; conducts product demos to entire staff.
Assists the GSM / DM with coordination of all "Special Events"; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.
Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.
Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
identifying and evaluating customers' needs,
making product recommendations based off of this analysis,
promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
* ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or equivalent
Experience: 2 to 4 years in Retail Sales
Supervisory experience is a plus
KNOWLEDGE, SKILLS, AND ABILITY:
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to read and analyze certain reports
Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
TRAVEL REQUIREMENTS:
* N/A
PHYSICAL REQUIREMENTS:
Constantly stand and/or walk during shift
Occasionally ascend or descend ladders, stairs, ramps, etc.
Constantly communicate with others to exchange information
Occasionally repeat motions that may include the wrists, hands and/or fingers
Occasionally operate machinery and/or power tools
Occasionally operate motor vehicles or heavy equipment
Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
Occasionally work in tight and confined spaces
Occasionally work in noisy environments
INDEPENDENT JUDGEMENT:
* Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Starting Pay Rate: $18.00 - $20.75
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at ************************.
Cabela's
$18-20.8 hourly 1d ago
Senior Customer Service Supervisor
Ecolab Inc. 4.7
Team manager job in Eagan, MN
The Senior Customer Service Supervisor - Frontline will manage daily customer service functions performed by exempt level associate supervisors and a large non-exempt group of Customer Service Representatives. This position ensures all team members complete training and achieve daily and monthly objectives in accordance with the policies and procedures established in the Customer Service Quality Management System.
What's in it For You:
* The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
* The ability to make an impact and shape your career with a company that is passionate about growth
* The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
What You Will Do:
* Supervises, coordinates and assigns workload to achieve service level agreements
* Works with associate supervisors to ensure all new associates are trained; performance is monitored, and guidance is provided on performance improvement
* Provides ongoing performance feedback to team members to coach for success
* Prepares and administers annual performance appraisals and IDP's
* Leads change initiatives
* Recommends procedural changes and actively seeks to improve Customer Service Quality Management System with the goal of improving current practices and procedures
* Manages and/or participates in Lean Six Sigma projects and other special projects as assigned
* Works with field sales, divisional management, warehouses, vendors, and carriers to resolve order or delivery issues or requirements
* Utilizes employee recognition techniques
* Involved in handling sensitive HR issues
* Works closely with Work Force Management to optimize staffing
* Interviews potential team members and is involved in hiring decisions
Minimum Qualifications
* Bachelor's degree required
* 4 years Customer Service experience and successful achievement of all previous job objectives
* 3 years of supervisory experience
* Experience with SAP
* No immigration sponsorship available
Preferred Qualifications
* Ability to manage, assess and develop a large staff
* Excellent oral and written communication skills
* Ability to work independently in a multi-division, fast paced environment
* Ability to multi-task and work well under pressure
* Ability to manage time and priorities in a high volume, deadline intensive environment
* Experienced with Microsoft Office Suite software (Excel, Word, and Outlook)
* Proven ability to resolve problems independently and take appropriate action in a timely and professional manner
* Attention to detail and excellent organizational and time management skills
Annual or Hourly Compensation Range
The pay range for this position is $ 48.089.300,00 - $ 72.133.800,00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
* Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
* Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
$40k-47k yearly est. Auto-Apply 9d ago
CAS Team Manager - Target and Pet Channel
The Clorox Company 4.6
Team manager job in Minneapolis, MN
Clorox is the place that's committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace
Your role at Clorox:
This role leads the Category ManagementTeam for Target and Pet Channel. You will use analytics and insights to create unbiased category strategies and supporting strategic category management initiatives. You will lead a team of 2 others to provide category and shopper insights, competitive landscape opportunities, deliver optimized assortment and merchandising recommendations and creating store planograms. This role will also play a key role in developing new tools & capabilities for Clorox the category management discipline, especially focused on omnichannel insights.
Interested but only meet some of the requirements listed? That's okay, we believe a diverse range of backgrounds and ideas are critical to our success. If you are curious, a lifelong learner and are willing to share what you know, we'd love to hear from you.
In this role, you will:
* Manage Litter category for both Target and Pet Channel, providing strategic and actionable recommendations to merchants leveraging meaningful insights to drive shopper conversion, category growth, and market share gains.
* Lead the Target Catman team through Target's end-to-end planogram process, including category review, assortment analysis, and creation of planograms for Target buyers based on strong physical shelf presentation fundamentals and proficiency in digital shelf analytics.
* Develop strong working relationships and comfort in influencing Target merchants and cross functional partners.
* Guide and manage category and share reporting from multiple data sources and tools to actively monitor omnichannel category, consumer and shopper health within the category and identify growth opportunities.
#LI-Hybrid
What we look for:
* Bachelor's Degree required
* 7+ years' experience in Category Management, data analytics or a sales role
* Ability to think strategically and lead a team
* Strong communication and interpersonal skills
* Excellent problem solving & analytical ability
* IRI, Nielson or other syndicated data experience
* JDA, PowerBI, Tableau desired
* Prior experience creating planograms
* Strong in strategic storytelling
* High degree of self-motivation and discipline
* Exceptional organization and communication skills (both written & verbal)
* Ability to work independently with a team-oriented mindset and develop a relationship with key stakeholders
Workplace type:
Hybrid - preference in being located in Minneapolis, MN.
Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That's why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.
[U.S.]Additional Information:
At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.
We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.
-Zone A: $128,000 - $252,200
-Zone B: $117,400 - $231,200
-Zone C: $106,700 - $210,200
All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.
This job is also eligible for participation in Clorox's incentive plans, subject to the terms of the applicable plan documents and policies.
Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.
To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.
$36k-52k yearly est. Auto-Apply 23d ago
Customer Support Manager
ASM Group 4.7
Team manager job in Medina, MN
Location: Hybrid - In Office 2 Days per Week Department: Operations Reports To: Vice President of Operations
ASM Group is seeking a Customer Support Manager to lead and elevate our Customer Support team. This role is responsible for overseeing daily support operations, ensuring exceptional service delivery, and driving continuous improvement across customer-facing processes.
The ideal candidate is a hands-on leader who combines strong people management skills with a customer-first mindset. You will collaborate closely with internal teams, leverage technology to streamline workflows, and serve as an escalation point for high-priority customer issues.
This is a hybrid position, requiring two days per week in the office to support collaboration and team leadership.
What You'll Do
Lead and manage the day-to-day operations of the Customer Support team
Recruit, train, coach, and develop customer support staff
Serve as the primary escalation point for complex or high-priority customer issues
Monitor support performance metrics (response times, resolution rates, customer satisfaction) and implement improvement strategies
Develop, document, and refine customer support processes to enhance efficiency and service quality
Collaborate cross-functionally with Sales, Operations, and other teams to ensure seamless customer experiences
Manage key customer relationships, including participation in customer meetings, demos, and site rollouts
Oversee service vendors, including selection, contracts, and performance management
Track and report team performance and project milestones to leadership
Support customer onboarding and identify opportunities to expand existing client relationships
Lead initiatives to improve team efficiency, reduce response times, and elevate service standards
What We're Looking For
2+ years of experience in customer support or a related leadership role
Knowledge and experience dealing with refrigerated trailers is preferred
Proven experience managing and developing a customer-facing team
High school diploma or equivalent required; Associate's or Bachelor's degree preferred
Strong organizational skills with the ability to manage multiple priorities
Excellent verbal and written communication skills
Experience with Microsoft Office and CRM or support ticketing systems
Strong problem-solving, decision-making, and conflict-resolution abilities
Ability to build strong internal and external relationships
Our Core Values
All ASM Group employees are expected to demonstrate and uphold our core values:
Solutions Oriented
Integrity
Team Player
Competitive
"Can Do" Positive Attitude
Benefits Offered
Hybrid work schedule
Company incentive bonus
401(k) with company match
Medical, dental, vision insurance
HSA & FSA options
Dependent Care FSA
Short-Term & Long-Term Disability
Accidental, Hospital Confinement & Critical Illness Insurance
8 paid holidays
Generous PTO
Why Join ASM Group?
At ASM Group, you'll be part of a collaborative and driven team focused on delivering exceptional service and continuous improvement. We value leadership, accountability, and innovation-and we support our employees with a flexible hybrid work environment.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Duties, responsibilities, and activities may change at any time with or without notice, and employees may be required to perform tasks outside of their typical responsibilities as business needs require.
Equal Employment Opportunity (EEO) Statement:
ASM Group Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants and strictly prohibit discrimination and harassment of any kind without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), sexual orientation, gender identity or expression, marital status, familial status, disability, age, genetic information, protected veteran status, status with regard to public assistance, membership or activity in a local human rights commission, or any other characteristic protected by applicable federal, state, or local law.
All employment decisions are based on qualifications, merit, performance, and business needs. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.
E-Verify Notice:
ASM Group Inc. participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, including your rights and responsibilities, please visit ******************** - http://********************.
Background Check Disclosure:
Employment with ASM Group Inc. is contingent upon the successful completion of a background check. All background checks are conducted by a third-party consumer reporting agency in compliance with the Fair Credit Reporting Act (FCRA) and applicable state laws. Candidates will receive any required disclosures and authorizations separately as part of the hiring process.
$65k-105k yearly est. 19d ago
Customer Support Operations Manager
Nuss Truck & Equipment 3.4
Team manager job in Roseville, MN
The Customer Support Operations Manager provides leadership, direction, and oversight to the Customer Support Manager (CSM) team. This position is responsible for operational performance, personnel development, financial contribution, customer satisfaction, and strategic alignment of parts and service support activities. The Manager ensures that department operations meet company objectives for revenue, profitability, customer retention, safety, and compliance.
The role requires advanced product and technical knowledge, strong leadership capability, strategic financial awareness, and the ability to build a culture of high accountability and professional customer engagement.
Essential Duties and Responsibilities
Leadership & Department Oversight
Provide direct leadership, coaching, and performance management for assigned Customer Support Managers.
Set and enforce clear expectations, performance standards, and accountability measures for CSM roles.
Monitor team performance relative to KPIs, revenue targets, productivity benchmarks, and customer relationship metrics.
Conduct weekly one-on-one coaching sessions and monthly formal review discussions with CSMs.
Develop annual business plans for the Customer Support division including revenue goals, customer expansion strategies, and resource allocation.
Ensure workload balancing across territories and maintain adequate coverage for key accounts.
Partner with Parts, Service, Warranty, Sales, OEM parts, and Corporate leadership to coordinate support initiatives and resolve cross-departmental challenges.
Knowledge and understanding of dealer sponsored fleets.
Warranty coverages and processes.
Financial and Strategic Responsibilities
Analyze sales performance, profit margins, territory trends, and customer expenditures to make data-driven decisions.
Participate in the development and management of department budgets, forecasts, and strategic growth objectives.
Review and approve pricing strategies, discount approvals, and major customer proposals before submission.
Monitor customer activity through CRM for accuracy, completeness, and timely updates.
Identify new business opportunities and guide CSMs in generating leads for parts, service, and whole goods.
Ensure appropriate control and documentation over company vehicle usage, fuel card compliance, and territory-related expenses.
Customer Service and Relationship Management
The Customer Support Operations Manager ensures customer-facing excellence and must demonstrate and reinforce the following standards:
Consistent Professionalism - Ensures all team members display courteous, respectful, and polished communication in all interactions.
Responsiveness and Follow-Through - Holds CSMs accountable for timely responses and meeting promised timelines for quotes, updates, and delivery.
Accurate Information - Confirms team members provide correct pricing, lead times, service details, and technical guidance.
Customer Needs Assessment - Ensures CSMs actively evaluate customer operations and recommend appropriate products, services, and preventative solutions.
Trust and Transparency - Reinforces honest communication, documentation accuracy, and reliability in commitments made to customers.
Brand Representation - Ensures positive representation of company values, image, and safety standards in all customer environments.
Operational Compliance & Documentation
Enforce adherence to company policies, safety procedures, documentation requirements, and regulatory expectations.
Review and approve CSM call reports, vehicle inspections, delivery sheets, and return documentation.
Ensure all CSMs maintain required monthly training in CE, Truck, and Safety modules.
Support timely reporting and investigation of customer escalations, field incidents, vehicle accidents, or safety concerns.
Maintain readiness for audits by ensuring accuracy of CRM records, compliance documentation, and vehicle maintenance logs.
Lead corrective action plans for policy violations, documentation errors, or customer service breakdowns.
Secondary Duties
Support onboarding and training of new CSMs and assist in refining training modules.
Coordinate field training sessions with Technical Support and Product Specialists.
Attend customer visits with CSMs to evaluate performance and strengthen key accounts.
Assist in developing marketing or promotional strategies for parts and service campaigns.
Represent the company at trade shows, dealer meetings, and industry events as requested.
Supervisory Responsibilities
Directly supervises Customer Support Managers.
Responsible for interviewing, hiring recommendations, employee development, discipline, and performance evaluations.
Ensures consistent application of company policy, documentation of coaching, and legally-compliant employment actions.
Minimum Qualifications
Education
High school diploma or equivalent required.
Associate's or Bachelor's degree in Business, Management, or related technical field strongly preferred.
Experience
Minimum seven (7) years experience in heavy-duty truck or construction equipment parts/service operations.
Minimum three (3) years of supervisory or team leadership experience.
Demonstrated history of meeting financial targets and driving revenue growth.
Knowledge, Skills, and Abilities
Advanced technical knowledge of trucks, construction equipment, and onboard diagnostic systems (2007+ model years).
Strong leadership, coaching, and conflict-resolution skills.
Ability to analyze financial data, understand margin calculations, and interpret KPI reporting.
Excellent organizational skills with ability to prioritize multiple tasks under time constraints.
Proficiency with Microsoft Office applications, CRM platforms, and dealership management systems.
Strong interpersonal skills with ability to build trust and maintain long-term customer relationships.
Valid driver's license required; CDL preferred.
Work Environment and Physical Requirements
Frequent driving to customer sites; extended periods sitting in a vehicle (6-10 hours/day).
Regular movement within customer facilities, including shop and field environments.
Occasionally lifting and carrying parts or materials up to 70+ pounds when supporting field operations and using lifting devices when appropriate.
Exposure to noise, dust, exhaust fumes, weather elements, and industrial work conditions.
Occasional evening or weekend work required to support customer schedules or business demands.
Accountability and Compliance
Responsible for department performance, revenue growth, customer satisfaction, and completion of required reporting.
Ensures accurate documentation of all field activities, customer interactions, and performance records.
Enforces compliance with company policies, safety rules, DOT requirements, and regulatory standards.
Ensures timely reporting of accidents, injuries, safety hazards, and policy violations.
Participates in all mandatory training, performance reviews, and corrective action processes.
Professional Standards
The Customer Support Operations Manager must consistently demonstrate:
Ethical decision-making and integrity in all business dealings.
Professional appearance and conduct aligned with company standards.
Respectful communication and positive leadership behavior.
Strong emphasis on safety, compliance, and risk reduction.
Commitment to continuous improvement and team development.
Alignment with company mission, goals, and brand values.
$90k-130k yearly est. 4d ago
Airport Customer Service Supervisor
GAT 3.8
Team manager job in Saint Paul, MN
GAT is seeking dynamic individuals to join its team of aviation professionals.
Classification: Variable Hour, Non-Exempt
Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.
Job Responsibilities:
Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
Responsible for equipment and ensuring its safe and efficient operating status;
Confer with other supervisors and managers to coordinate activities with other departments;
Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
Ability to comply with attendance/tardiness standards.
Able to perform under pressure and within fixed time constraints
Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
Ensure crews are being briefed before flights on positions to take and how flight will work
Other duties as assigned
Requirements:
Strong understanding of Airline Customer Service
Experience in the Airport Ground Handling business.
Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
A proven track record in supervising a business unit.
Experience in operational planning and resource allocation.
Working knowledge of GSE maintenance issues.
Experience and understanding of commercial issues in aviation.
Must have a High School diploma, GED
Must be at least 18 years of age
Capable of processing information in a timely manner
Must have and maintain a Valid Driver's License
Able to proficiently speak, read, and write in English
Basic computer literacy
Previous ramp or airline experience
Must successfully complete all training requirements and maintain certifications throughout employment
Must clear an FBI fingerprint background check
Must successfully complete all required training
Physical Requirements:
Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
Must be physically fit to perform the duties of the job
Willing to work outside in all types of weather conditions with exposure to loud noises
Specific Working Hours
Must be able and flexible to work variable shifts, weekends, and holidays
Specific shifts to be determined
Must be able to work extended hours on short notice during non-routine operations
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national insurance organization. We combine modern technology, AI-assisted systems, and real human connection to help families protect their future.
Our mission is simple: serve people and leave them better than we found them.
Why This Role Is Different This is not a traditional sales job or a corporate desk role.
This is a performance-based opportunity with a clear path to business ownership, leadership, and long-term income.
You are building something that belongs to you, not just filling a seat.
What You'll Do • Work with warm, inbound leads - no cold calling • Guide families through financial protection options • Deliver an exceptional customer experience • Build long-term client relationships • Follow proven systems and processes • Grow into leadership if desired What We Provide • 100% commission-based compensation • Full training and mentorship • Remote flexibility • Proven systems and lead flow • Personal and professional growth Who This Is For • Coachable, motivated individuals • Strong communicators • Professionals seeking income growth • Individuals open to learning No prior insurance experience required.
$42k-73k yearly est. 11d ago
Customer Experience, Program Manager | Central Region
Irhythm Technologies 4.8
Team manager job in Minneapolis, MN
Career-defining. Life-changing.
At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
Position: Program Manager, Customer Experience
Location: Remote - National US
About this role:
The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes.
Scope of Work:
Ability to perform role effectively for an average of 6 opportunities concurrently.
Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service.
Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized.
Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices.
Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias.
Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program
Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements
Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service.
Accountable to prioritizing work that meets the needs of iRhythm business goals
Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business
Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems
Requirements
Bachelor's degree required, Master's degree preferred:
Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree.
Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred
Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months
Strong communication and presentation skills
Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers
Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity
Strong understanding of the healthcare landscape and experience in cardiology preferred
Ability to multi-task and prioritize in a fast-paced environment
Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)
Must be able to travel up to 50%.
Location:
Remote - US
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$112,000.00 - $145,000.00
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at *********************
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see *********************************************************************************** and *****************************************
$40k-61k yearly est. Auto-Apply 60d ago
Customer Engagement Manager
Dodge Construction Network
Team manager job in Saint Paul, MN
Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.
This is a full-time position and reports directly to the Manager, Customer Success.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
+ Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
**_Key Metrics for Success_**
+ **First-Year Retention Rate:** Percentage of clients retained through their first renewal date
+ **Renewal Rate:** Percentage of clients renewing beyond their first year
+ **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year
**_Education Requirement_**
Bachelor's degree and/or combination of equivalent work experience preferred.
**_Required Experience, Knowledge and Skills_**
+ 2+ years of experience in sales, account management, or customer support for SaaS-based software
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)
+ Ability to quickly learn and apply SaaS products
+ Basic knowledge of the construction industry, or the ability to learn it quickly
+ Strong personal integrity and accountability for outcomes
+ Excellent written and verbal communication skills
+ Strong relationship-building and customer-focused approach
+ Ability to coach customers on best practices and identify pain points and solutions
+ Empathetic mindset with a focus on supporting small business growth and customer success
**_Preferred Experience, Knowledge, and Skills_**
+ Experience working in a SaaS environment
+ Experience with CRM or order management systems
+ Bilingual (English/Spanish) preferred
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $50,000-$60,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-23
$50k-60k yearly 22d ago
CPC Processer Customer Support
Datavant
Team manager job in Saint Paul, MN
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
CPC Processor I Customer Support to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.
This is a Remote role (Call Center)
+ Full-Time: Mon-Fri 8:30am-4:00 pm EST
+ Comfortable working in a high-volume production environment.
+ Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
+ Documenting information on multiple platforms using two computer monitors.
+ Proficient in Microsoft office (including Word and Excel)
**You will:**
+ Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
+ Answering release of information related telephone calls and inquiries accurately and timely.
+ Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
+ Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
+ Follow all department and/or site specific processes and procedures accordingly.
+ Meet and maintain the department's productivity and quality assurance expectations.
+ Responsible for following all company policies and procedures as posted or communicated by management.
+ Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
+ Maintains a high level of professionalism and good rapport with co-workers and members of management
+ Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
+ Performs work in accordance with the training and direction provided and adheres to facility specific procedures
+ Attends mandatory employee in-service meetings and/or training sessions, if so directed
+ Maintain an acceptable attendance record and reports to work as scheduled.
+ Performs other duties as assigned.
**What you will bring to the table:**
+ High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
+ Friendly, professional manner of communication. Good customer service skills.
+ Experience with multi-line phone systems is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
+ Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
+ Ability to stay organized while working quickly. Strong attention to detail is also required.
+ Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
+ Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
+ To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$15-$18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
$15-18.3 hourly 11d ago
Front Office Manager
Pyramid Downtown Minneapolis Management
Team manager job in Minneapolis, MN
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
At Rand Tower, Minneapolis, a Tribute Portfolio Hotel, we consistently rise above the competition. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Rand Tower Hotel with Pyramid Global Hospitality can mean for you!
What you will have an opportunity to do:
The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring excellent guest service, smooth check-in/out processes, and efficient management of reservations and guest inquiries. This role includes supervising and training front desk staff, handling guest concerns, maintaining hotel policies and optimizing front office operations to enhance overall guest satisfaction.
What are we looking for?
ESSENTIAL FUNCTIONS:
Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
Ensure all front desk procedures align with hotel policies and brand standards.
Maintain accuracy with guest records, billing and payment processing.
Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Foster a positive work environment and promote teamwork among associates.
Monitor staff performance and provide coaching and feedback.
Recruit, train, schedule and supervise front desk associates.
Ensure all Front Desk Associate duties are completed daily.
Conduct emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Address and resolve guest complaints and special requests promptly and professionally.
REQUIREMENTS:
Bachelor's degree in hospitality management or related field is preferred.
3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role.
Experience with property management systems and hotel reservation software is preferred.
Excellent customer service and conflict resolution abilities.
Strong leadership, communication and problem-solving skills.
Ability to work flexible hours; including weekends and holidays.
BENEFITS:
We offer all of our employees the following benefits:
Highly competitive wages
Hotel room discounts and travel benefits with the Marriott family of brands as well as Pyramid Global Hospitality hotels
401K Plan with Employer Match
Additionally, we offer our full-time employees the following benefits:
Paid Time Off with unlimited PTO rollover and PTO cash out options
Comprehensive employee benefit/insurance programs
Company paid life and AD&D insurance
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Complimentary lunch program
7 Paid Holidays
Compensation:
$68,000
-
$72,000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$68k-72k yearly Auto-Apply 7d ago
Medical Customer Service
Biolife 4.0
Team manager job in Maple Grove, MN
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.
How you will contribute:
* You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.
* You will screen new and repeat donors and take and record donor vital signs and finger stick results.
* You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
* You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.
* You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.
What you bring to Takeda:
* High school diploma or equivalent
* Ability to walk and/or stand for the entire work shift
* Will work evenings, weekends, and holidays
* Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
* Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
* Fine motor coordination, depth perception, and ability to hear equipment from a distance
* Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
* 1 or more years minimum experience working in a customer or patient facing role is helpful
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - MN - Maple Grove
U.S. Starting Hourly Wage:
$18.00
The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - MN - Maple Grove
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Part time
Job Exempt
No
$18 hourly 16d ago
Front Office Manager
Embassy Suites By Hilton Bloomington/Minneapolis
Team manager job in Minneapolis, MN
Front Office Manager
As the
Front Office Manager,
you will oversee all front desk operations, ensuring a smooth and welcoming experience for every guest. You'll lead, train, and support the front desk team while managing scheduling, guest relations, and daily reports. Your leadership will drive service excellence and operational efficiency in the front office.
Key Responsibilities
You will be the leader of our hotel's front office team, ensuring exceptional guest experiences through efficient and seamless operations.
Your daily tasks will include managing front desk staff, overseeing guest check-in and check-out processes, and resolving guest issues.
You will report to the Director of Rooms or General Manager.
A career as a front office manager can lead to opportunities in various management roles within the hospitality industry, such as director of rooms, hotel operations manager, or even a general management position.
Education & Experience
Hotel experience is always a plus! Applicants should have:
A high school diploma, a GED, or one year of hotel experience
Previous experience in a similar or related position
A combination of education and experience
What You'll Need to Succeed
Eligible to work in the United States
Ability to read, write, and communicate effectively in English
Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations
Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
A warm, professional demeanor that reflects HVMG's Culture of Excellence
Why Our Associates Love HVMG
Career growth opportunities across our nationwide portfolio
Flexible scheduling
Access up to 40% of your earned wages before payday with PayActive
Paid Time Off (PTO) and Paid Holidays
Full healthcare benefits: medical, dental, and vision
401(k) with guaranteed 4% match and no vesting period
Exclusive hotel and food & beverage discounts
About HVMG
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
$39k-51k yearly est. 29d ago
Front Office Manager
HVMG
Team manager job in Minneapolis, MN
As the
Front Office Manager,
you will oversee all front desk operations, ensuring a smooth and welcoming experience for every guest. You'll lead, train, and support the front desk team while managing scheduling, guest relations, and daily reports. Your leadership will drive service excellence and operational efficiency in the front office.
Key Responsibilities
You will be the leader of our hotel's front office team, ensuring exceptional guest experiences through efficient and seamless operations.
Your daily tasks will include managing front desk staff, overseeing guest check-in and check-out processes, and resolving guest issues.
You will report to the Director of Rooms or General Manager.
A career as a front office manager can lead to opportunities in various management roles within the hospitality industry, such as director of rooms, hotel operations manager, or even a general management position.
Education & Experience
Hotel experience is always a plus! Applicants should have:
A high school diploma, a GED, or one year of hotel experience
Previous experience in a similar or related position
A combination of education and experience
What You'll Need to Succeed
Eligible to work in the United States
Ability to read, write, and communicate effectively in English
Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations
Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
A warm, professional demeanor that reflects HVMG's Culture of Excellence
Why Our Associates Love HVMG
Career growth opportunities across our nationwide portfolio
Flexible scheduling
Access up to 40% of your earned wages before payday with PayActive
Paid Time Off (PTO) and Paid Holidays
Full healthcare benefits: medical, dental, and vision
401(k) with guaranteed 4% match and no vesting period
Exclusive hotel and food & beverage discounts
About HVMG
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
$39k-51k yearly est. Auto-Apply 30d ago
Front Office Manager
Prairie Naturopathic Doctors
Team manager job in Minneapolis, MN
Job Description Join our team! We are looking for the right person who is creative and efficient, self-driven, eager to learn, problem solver, and skilled in basic management and communication. Great technology skills is a plus! The successful candidate will be a self-motivated, creative, positive person with strong work ethic, great time management, excellent critical thinking/problem solving skills and customer service skills. Must take pride in being on time, on task, positive, reliable, professional and productive.
Our PurposeBuild Health. Live Well.
Our mission is to help as many people as possible regain and maintain their health by addressing the true causes of disease according to naturopathic principles.
Our Values Our values reflect our purpose, our culture and shape the staff and work experience of PND teams wherever they are.
Integrity: High Integrity - Be Honest and TrustworthyPositivity: Inspire Hope - Seek the GoodCommitment: Embrace the Cause - Take ResponsibilityGrowth: Strive for Greatness - Always Growing
Duties include:
Solo customer service management in a clinic setting
Reception, phone calls, faxing, billing and scheduling of patients
Inventory ordering and management
Maintain HIPAA standards with patient health information
Frequent communication with patients
Managing incoming lab results and patient records, emails, inquiries and other paperwork to assist the health care providers with case managementTeamwork with providers and medical assistants
Other clerical duties as assigned (creating reports, placing orders, data management, etc.)
Contributing to growth through improving efficiency, scheduling and marketing events
Support with facilities management
E04JI800ppic4036lvq
$39k-51k yearly est. 20d ago
Supervisor - Call Center
Maximus 4.3
Team manager job in Minneapolis, MN
Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Supervisory or team lead experience in a remote contact center environment
- Excellent communication, coaching, and problem solving skills
- Technical proficiency with remote-work technologies
- Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools
- Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
56,000.00
Maximum Salary
$
76,500.00
$32k-41k yearly est. Easy Apply 9d ago
Plant Engineering, Senior Supervisor
3M 4.6
Team manager job in Cottage Grove, MN
**Job Title** **Senior Supervisor, Plant Engineering*** At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. **Collaborate with Innovative 3Mers Around the World** Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
**This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.**
**The Impact You'll Make in this Role**
As a Senior Supervisor, Plant Engineering* you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:
+ Creating and maintaining a safe, healthy and sustainable workplace through active and visible leadership.
+ Develop self and others at multiple levels of the organization, continually improving and striving for excellence through supervision, recognition, policy and CBA administration, regulatory/safety/legal compliance. Coach at all levels of the organization for improvement.
+ Implementing and ensuring use of a Reliability Framework and Asset Management System to drive continual improvements in Safety, Planning, Employee Training & Engagement and overall equipment reliability & effectiveness.
+ Collaborating with cross functional partners such as our Business Managers, Operations, Engineering, Quality, Supply Chain, EHS, and Human Resources to improve efficiency and effectiveness of the organization.
+ Lead by example as a member of the plant leadership team through driving solutions on topics including, but not limited to providing mechanisms to support alternative shifts, such as supervisory coverage, on-call rotations, and serving as a plant management representative for plant engineering.
**Your Skills and Expertise**
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
+ Bachelor's Degree or higher (completed and verified prior to the start) from an accredited institution AND three (3) years previous leadership, supervisory and/or management experience in a private, public, government or military environment.
OR
+ High School Diploma or higher (completed and verified prior to the start) from an accredited institution AND six (6) years previous leadership, supervisory and/or management experience in a private, public, government or military environment.
Additional qualifications that could help you succeed even further in this role include:
+ Secondary Degree or higher in Engineering or related Technical Field (completed and verified prior to start) from an accredited institution preferred.
+ Five (5) years of manufacturing maintenance/reliability experience in a private, public, government or military environment.
+ Experience coaching, mentoring and developing Supervisors as well as their peers and influencing higher levels of the organization.
+ Experience with Root Cause Analysis and Lean/Continuous Improvement.
+ Basic understanding of Environmental and Regulatory Compliance, NFPA, and OSHA standards.
+ Certified Reliability Leader (CRL), Certified Maintenance Manager, Certified Maintenance Reliability Professional, RE or CAMA certification.
+ Experience leading in a Union Environment.
**Work location:**
+ **Cottage Groove, MN.**
**Travel: May include up to 5% domestic/international**
**Relocation Assistance: May be authorized.**
**Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).**
_Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws._
_U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum._
_To comply with these laws, 3M must help assess candidates' U.S. person status._
_The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position._
**Supporting Your Well-being**
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
**Chat with Max**
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting
Applicable to US Applicants Only:The expected compensation range for this position is $141,150 - $172,517, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: ****************************************************************
Good Faith Posting Date Range 09/11/2025 To 10/11/2025 Or until filled
All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.
Learn more about 3M's creative solutions to the world's problems at ********** or on Instagram, Facebook, and LinkedIn @3M.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
Pay & Benefits Overview: https://**********/3M/en\_US/careers-us/working-at-3m/benefits/
3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.
**Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.**
**3M Global Terms of Use and Privacy Statement**
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here (************************************************************************************************* , select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at ********** or on Twitter @3M or @3MNews.
3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.
How much does a team manager earn in Minnetonka, MN?
The average team manager in Minnetonka, MN earns between $35,000 and $131,000 annually. This compares to the national average team manager range of $44,000 to $152,000.
Average team manager salary in Minnetonka, MN
$68,000
What are the biggest employers of Team Managers in Minnetonka, MN?
The biggest employers of Team Managers in Minnetonka, MN are: