A fast-growing proptech company located in Newport Beach is seeking a Head of Customer Success. This role involves driving customer activation, adoption, retention, and expansion across SMB and mid-market accounts. Ideal candidates will have 3-6 years of experience in SaaS Customer Success with a strong track record in process-building and data analysis. Competitive compensation includes a base salary and bonus structure, alongside opportunities for professional development. Hybrid work options are available within the LA/OC/SD area.
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$112k-169k yearly est. 2d ago
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Office Manager
Advanced Eye Medical Group 4.2
Team manager job in Mission Viejo, CA
Practice Type: Specialty Clinic & Ambulatory Surgery Center
Employment Type: Full-time
We are seeking an experienced and highly organized Medical Office Manager to oversee the daily operations of our medical practice and ambulatory surgery center. The ideal candidate will have a strong background in healthcare administration, excellent leadership skills, and the ability to ensure efficient workflows, regulatory compliance, and a positive patient experience.
Key Responsibilities
Manage day-to-day administrative and operational functions of the medical office and ambulatory surgery center
Supervise, train, and support front office and clinical support staff
Oversee scheduling, patient flow, and office efficiency
Manage billing, coding coordination, insurance verification, and revenue cycle processes
Ensure compliance with HIPAA, OSHA, and other healthcare regulations
Handle payroll, timekeeping, and staff performance evaluations
Maintain office budgets, supplies, vendor relationships, and equipment
Serve as a point of contact for patients, providers, and external partners
Address patient concerns and resolve administrative issues professionally
Qualifications
Experience in medical office management or healthcare administration
Strong knowledge of medical billing, insurance processes, and EHR systems
Proven leadership and staff management experience
Excellent organizational, communication, and problem-solving skills
Ability to multitask and work effectively in a fast-paced environment
Education
Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred
What We Offer
Competitive salary based on experience
Benefits package including health insurance, PTO, retirement plan
Supportive work environment and opportunities for professional growth
How to Apply:
Please submit your resume and a brief cover letter outlining your relevant experience.
$42k-59k yearly est. 2d ago
Property & Asset Operations Manager
Confidential Re Company 4.2
Team manager job in Irvine, CA
Employment Type: Full-Time | Exempt
Role Description
A privately held commercial real estate organization is seeking an experienced Property & Asset Operations Manager to support a growing portfolio of retail and mixed-use assets. This role sits between property management and asset management and is focused on financial and operational execution, not long-term investment strategy.
This position plays a key role in preparing operating budgets, overseeing CAM reconciliations, and ensuring day-to-day property operations and financial performance align with approved asset plans. The role partners closely with asset management, property management, accounting, leasing, and leadership to support disciplined execution and protect NOI.
This opportunity is well-suited for a technically capable, execution-oriented real estate professional who understands how properties operate financially and operationally and thrives in a structured, ownership-driven environment.
Qualifications
Prepare annual operating budgets and reforecasts based on historical performance, property conditions, vendor contracts, and lease recovery structures
Monitor operating results versus budget and identify variances, risks, and corrective actions
Oversee CAM reconciliations with appropriate internal oversight
Interpret lease language related to recoverable expenses, caps, exclusions, and allocations
Coordinate responses to tenant CAM questions, audits, and disputes
Provide operational oversight in partnership with property managementteams
Support leasing execution through coordination of operational readiness and critical lease dates
Assist with execution of approved capital projects, including schedule and spend tracking
Serve as a coordination point between asset management, property management, accounting, leasing, and construction
Support audits, lender requests, and ownership inquiries related to operations, budgets, and CAM
Qualifications
Required
6-10 years of experience in commercial property management, asset operations, or similar execution-focused real estate roles
Demonstrated experience preparing operating budgets and managing CAM reconciliations
Strong understanding of commercial leases, operating expenses, and recoveries
High attention to detail with strong organizational and follow-through skills
Proficiency with Excel and property management/accounting systems
Preferred
Experience with retail and/or multi-tenant commercial properties
Background working closely with asset management, accounting, and leasing teams
Comfort operating within defined approval and escalation frameworks
What We're Looking For
Technically strong and detail-oriented
Process-driven and reliable
Calm, professional judgment under pressure
Clear communicator across operational and financial teams
Able to handle confidential information with discretion
Comfortable owning execution without owning strategy
$78k-120k yearly est. 19h ago
Customer Service Supervisor
Leadstack Inc.
Team manager job in Pasadena, CA
Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.
Education Requirement:
A. High School Diploma or Equivalent
Day-to-Day Responsibilities/Workload:
Position Summary:
We are seeking a dedicated and experienced Supervisor to lead a team of claims advisors with providing in-person support to customers impacted by wildfires. This role is critical in ensuring compassionate, efficient, and accurate service delivery during a high-volume claims intake period.
Key Responsibilities:
• Supervise daily operations of in-person claims advisor teams at the designated support center.
• Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers.
• Monitor team performance, customer interactions, and adherence to claims intake protocols.
• Provide coaching, real-time support, and conflict resolution for front-line staff.
• Escalate complex or sensitive customer issues to appropriate internal teams.
• Collaborate with program leadership to ensure service levels meet KPIs.
• Maintain accurate documentation of team activities, customer feedback, and operational metrics.
• Ensure compliance with safety, privacy, and utility-specific policies.
Required Skills/Attributes:
Required Qualifications:
• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Minimum 2 years of supervisory experience in customer service, preferably in-person or field-based.
• Strong leadership and coaching skills, especially in high-stress or crisis environments.
• Excellent interpersonal and communication skills.
• Experience working with vulnerable populations or in emergency response settings.
• Proficiency in basic digital tools (e.g., CRM systems, document handling platforms).
• Experience in utility services, insurance claims, or healthcare.
Desired Skills/Attributes:
• Bilingual (Spanish or other languages) a plus.
• Familiarity with trauma-informed customer service practices.
$36k-51k yearly est. 2d ago
Office Manager
Stealth Startup 3.7
Team manager job in Downey, CA
The ideal candidate is an energetic, people savvy professional who doesn't mind wearing multiple hats. The candidate is experienced in handling a wide range of administrative duties and employee support-related tasks and able to work independently with little or no supervision. The most successful candidates will have some capacity with being entrepreneurial and nimble as well as be great at implementation and follow-through. The candidate will be comfortable working in a fast-paced environment and have the ability to anticipate needs, prioritize responsibilities, plan, organize and take initiative. Primary responsibilities include taking charge of all administrative duties in the office and ensuring smooth, efficient and safe operations.
Essential Duties and Responsibilities:
• Ensures office policies and procedures are being adhered to by all employees and visitors, and provides general support to visitors.
• Manages relationships and contracts with all office vendors and service providers. • Answers main phone line and directs calls.
• Assists with planning and executing office layouts and systems.
• Plans and executes company events.
• Books travel arrangements and tracks company travel log. • Organizes and schedules meetings and appointments.
• Orders food, sets up and cleans up break rooms, food staging areas and meeting spaces as required.
• Monitors and maintains office supplies inventory.
• Orders company business cards, stationery and nameplates.
• Handles company gifts/condolences, etc.
• Performs clerical duties, such as sorting and distributing mail, distributing expense checks, preparing FedEx envelopes, filing paperwork, creating and posting signs.
• Takes ownership of the accessibility and cleanliness of the lobby, general office areas, conference rooms and break room areas, making sure they are open, clean and well-stocked with supplies during the day and are closed down at night.
• Maintains a safe, secure and pleasant work environment.
• Performs other related duties as assigned.
Skills, Experience, Education, and Abilities:
• A minimum of five (5) years of experience as office manager or related administrative support role supporting senior managers in a fast-paced environment.
• Strong computer skills, including Microsoft Outlook, Word, Excel, PowerPoint and SharePoint.
• Ability to edit and create Word documents containing graphics; manage spreadsheets; send and receive e-mail; research and gather information from the internet, etc.
• Proficiency in typing and the English language, including spelling, punctuation, grammar and oral communication.
• Exercise discretion and a high level of professionalism in handling confidential information.
• Reliable transportation (to be on time to work, pick up lunch, run errands, etc.).
• Exceptional planning and organizational skills with the ability to manage priorities and meet deadlines.
• Independent, self-starter, who is willing to seek increased responsibility.
• Professional appearance and attitude.
• Knowledge of principles and practices of organization, planning, records management and general administration.
• Ability to communicate effectively and manage upwards.
• Ability to operate standard office equipment, including but not limited to, computers, telephone systems, copiers and scanners.
• Strong attention to detail.
• Ability to multi-task.
• Must be very organized.
Intangibles Sought:
• Team-Player
• Pro-active approach to work
• Enthusiasm
• High work standards, well organized and meticulous
• Integrity, commitment and honesty
Physical Demands / Work Environment:
Ability to reach high and low areas and move around the building with ease. Hours are 8 a.m. to 5 p.m. Mon-Friday in the office
$41k-61k yearly est. 19h ago
Client Service Supervisor
Element Materials Technology 4.4
Team manager job in Huntington Beach, CA
ID 2026-18076
Element has an opportunity for a Customer Services Supervisor; the primary function is to lead the daily activities of the customer service team, ensuring exceptional support for clients primarily in the aerospace industry. This role involves resolving complex customer issues, coordinating with technical and testing departments, and ensuring that all customer interactions comply with aerospace standards, including regulations like AS9100. The supervisor is responsible for maintaining high customer satisfaction while promoting Element's reputation for quality and expertise
Salary: $65,000 - $80,000/year (Depending on Experience)
Responsibilities
* Ensure that all facets of the client service group are providing an optimum customer service level as defined by the organization's business operating plans and strategic objectives
* Responsible for a set of customers to manage as well monitor key accounts to ensure the team is reviewing test scheduling to ensure accuracy of due dates, completing status reports to clients, and communicating with regular updates on work in process to customers
* Track open customer disputes to solve in a timely manner
* First point of escalation for direct reports to assist with resolving complaints / issues
* Train team members on communication technics to ensure maximum customer satisfaction is achieved
* Resolve discrepancies on purchase orders regarding quantity, specifications, etc.
* Address variation from POs, quotations and system pricing with internal business partners
* Provide support to the sales team regarding customer concerns and potential new business opportunities.
* Create purchase orders for outside processing on items that cannot accommodated at our facility
* Responsible for a minimum of 5 direct reports and will need to make staff decisions including hiring, performance management, and approval of overtime and timecards
* Demonstrate the Element Values to ensure an environment of respect and dignity
* Other duties as assigned
Skills / Qualifications
* 5 years minimum experience in customer facing roles (or being the first point of escalation)
* 2 years of supervisor experience or managing a team
* Solid understanding of invoicing and handling of billing cycles
* Aerospace or material testing background preferred
* Bilingual a plus
* Proficiency in Microsoft Applications (Word, Excel, Outlook and Power Point)
* Strong communication skills, both oral and written. Able to communicate effectively with clients and colleagues with attention to detail.
* Develop strong relationships with internal and external clients to resolve issues effectively.
* Strong interpersonal skills including the ability to work effectively under stressful situations and remain calm when faced with deadlines and multiple priorities
Company Overview
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
$65k-80k yearly 19h ago
Operations Manager - Process Automation
RIS Rx 3.6
Team manager job in Orange, CA
Job Title: Operations Manager - Process Automation
Reports to: VP, Operational Excellence
About Our Organization
RIS Rx (pronounced “RISE”) is a healthcare technology startup in the pharmaceutical patient access and affordability space. We have quickly become an industry leader with a valuable service portfolio that addresses common patient access barriers, leading to better treatment outcomes and improved quality of life. Here at RIS Rx, we invite our teammates and partners to “Rise Up” with us to bring accessible healthcare to everyone.
Job Summary
We are growing exponentially so we need to build products that scale. This Operations Manager will pave the way for our PMs and Engineers by partnering with operators to measure performance, identify high ROI problems, prototype with low-code and GenAI solutions, and implement systems that pull the solution and operations towards the goal.
The ideal candidate is a structured problem solver with an eye for detail, a track record of rolling up their sleeves to experience the problem, and excellent communication skills.
Duties and Responsibilities
• Define KPIs and build dashboards to measure performance and support proactive decision-making.
• Identify, structure, and prioritize problems that affect our KPIs. Use frameworks and data to brainstorm options. Facilitate tradeoff conversations with leadership to align on a recommendation.
• Create project plans, generate cross-functional buy-in, and project manage a team to meet deliverables.
• Build low-code solutions and otherwise prototype products. Use these prototypes to clarify product requirements for PMs and engineers.
• Implement processes and systems to reduce chaos and pull operations towards KPIs.
• Be a thought partner to our operations, product, and engineering leaders.
Qualifications
Education/Experience
• Bachelor's degree, ideally in a quantitative field like engineering, science, or mathematics.
• 5+ years of experience in a role that requires highly structured problem solving like engineering, consulting, finance, and supply chain management.
• Experience operating, building, or otherwise getting your hands dirty to solve the problem.
Skills
• Strong analytical problem solving and structured thinking. Able to translate ambiguity into repeatable and scalable systems.
• Thorough and detail oriented.
• Action-oriented and not afraid of solving a problem you've never seen before. A self-starter and go-getter.
• Comfortable building models in Excel or writing scripts in Python. Bonus points if you've built solutions with GenAI tools.
• Excellent communication skills and an ability to tailor your message to the audience.
• Collaborative and teammate-lifting mindset.
$99k-142k yearly est. 4d ago
Fuel Dispatch Operations Manager
Talnt Team
Team manager job in Riverside, CA
The Dispatch Operations Manager is responsible for leading and optimizing all dispatch operations for fast growing fuel transport company in Southern CA. This role combines hands-on operational execution with strategic customer relationship management and business development. The ideal candidate brings deep fuel transport industry experience and excels at building high-performing teams while maintaining strong customer partnerships. This position serves as a critical bridge between operations, sales, and customer success.
Essential Functions
Operations & Execution (50%)
Lead, mentor, and develop a team of Dispatch Coordinators ensuring 24/7/365 operational coverage
Oversee daily fuel dispatch operations including order processing, driver scheduling, route optimization, and delivery execution
Monitor and manage fuel allocation, inventory levels, and supplier relationships to maximize efficiency and minimize supply disruptions
Ensure compliance with all DOT regulations, company safety protocols, and industry best practices
Analyze operational metrics and implement continuous improvement initiatives to increase fleet utilization and reduce delivery costs
Coordinate with drivers, terminals, and suppliers to resolve time-sensitive issues including delays, emergencies, and route changes
Develop and maintain dispatch SOPs, training materials, and performance standards
Manage shift scheduling, overtime allocation, and workforce planning to maintain service levels
Customer Service & Relationship Management (30%)
Serve as primary point of contact for key customer accounts, building and maintaining strong partnerships
Conduct regular business reviews with customers to assess satisfaction, address concerns, and identify service improvement opportunities
Respond to and resolve escalated customer issues with urgency and professionalism
Monitor customer automated inventory management systems and ensure keep-full delivery commitments are met
Represent Elite Fuels at industry conferences, trade shows, and networking events
Collaborate with customers on forecasting, seasonal planning, and emergency response protocols
Sales & Business Development (20%)
Support new customer acquisition by participating in sales presentations, site visits, and contract negotiations
Identify upsell and expansion opportunities within existing accounts
Provide operational expertise during RFP responses and pricing development
Gather competitive intelligence and market feedback to inform service offerings
Partner with sales leadership to develop and execute growth strategies
Required Qualifications
Minimum 7 years of experience in fuel transportation, petroleum logistics, or bulk liquid hauling operations
5+ years in a supervisory or management role overseeing dispatch, logistics, or transportation teams
Deep understanding of fuel supply chain operations including terminals, rack pricing, allocations, and carrier operations
Proven track record of building and maintaining customer relationships in B2B service environments
Strong knowledge of DOT/FMCSA regulations governing hazmat and fuel transportation
Experience with transportation management systems (TMS), GPS tracking, and dispatch optimization software
Excellent communication and presentation skills with comfort speaking to executives and at industry events
Ability to work flexible hours and be on-call for operational emergencies
Preferred Qualifications
Experience with dispatch software such as TMW, FuelWise, PeopleNet, or similar platforms
Background in retail, commercial, or wholesale fuel distribution
CDL with Hazmat/Tanker endorsements (or willingness to obtain)
Experience managing 24/7 operations with rotating shift coverage
Prior P&L responsibility or budget management experience
Key Competencies
Leadership: Ability to motivate, develop, and hold teams accountable while fostering a positive work environment
Customer Focus: Genuine commitment to exceeding customer expectations and building long-term partnerships
Problem Solving: Quick decision-making under pressure with sound operational judgment
Communication: Clear, professional communication across all levels from drivers to executives
Execution: Results-oriented approach with strong follow-through and attention to detail
Industry Knowledge: Deep understanding of fuel transport operations, regulations, and market dynamics
Physical Requirements & Work Environment
Primarily office-based with regular travel to customer sites, terminals, and industry events (up to 25%)
Ability to be on-call and respond to operational emergencies outside normal business hours
May require occasional weekend or holiday availability during peak periods or emergencies
Compensation & Benefits
Competitive base salary: $75,000 - $100,000 based on experience
Performance bonus opportunity
Comprehensive benefits package including medical, dental, vision
401(k) with company match
Paid time off and holidays
Professional development and industry conference attendance
$75k-100k yearly 19h ago
Circulation Operations Manager
Los Angeles Times 4.8
Team manager job in El Segundo, CA
The Circulation Operations Manager is responsible for overseeing the strategic and day to day operations of multiple departments and is accountable for the financial integrity of the newspaper's circulation function. This role provides direct leadership to the Circulation Finance and Data Processing teams, ensuring accurate customer data, billing, cash application, reconciliations, fraud prevention, and audit readiness. The position plays a critical role in maintaining revenue integrity, operational efficiency, and compliance within a fast-paced media environment.
Responsibilities:
Provide day-to-day supervision and leadership in the areas of performance management, task delegation, coaching, and professional development to ensure operational excellence.
Manage scheduling, workload and resource allocation to ensure adherence to established department processes, deadlines, and service-level expectations.
Foster a collaborative, accountable, and continuous-improvement-focused team culture by training and mentoring the team.
Act as a senior advisor for escalated issues and provide strategic input to resolve matters effectively.
Oversee circulation-related financial activities, managing all processes related to customer data, billing, cash application, refunds, credits, and variance resolution to ensure financial accuracy and compliance.
Conduct daily, weekly, and period-end reconciliations of circulation-related bank activity, including credit card transactions, ACH, chargebacks, and returned items.
Ensure all discrepancies are thoroughly investigated, documented, and resolved in a timely manner.
Serve as the primary point of contact for circulation-related audits, including Financial, AAM (Alliance for Audited Media), and Sales Tax audits.
Prepare, maintain, and deliver detailed audit documentation and reconciliations as required.
Ensure circulation processes align with internal controls, accounting standards, and regulatory requirements through documented procedures, reconciliations, audit support, and cross-functional partnership with Finance and Accounting.
Perform daily monitoring of credit card activity using fraud detection tools; escalate issues and coordinate blocking of bot attacks or suspicious activity as needed.
Maintain detailed documentation of fraud-related system changes and communications with third-party payment processors.
Partner with leadership to assess fraud trends, implement corrective action plans, and strengthen preventative controls to reduce organizational risk.
Manage system-related initiatives to ensure operational efficiency, including clean-up efforts stemming from technical issues affecting cash postings, refunds, or escheatment processing.
Drive continuous process improvement and system optimization initiatives across circulation and financial workflows. This includes proactively identifying systemic and operational challenges, leading root-cause analysis, and collaborating on the implementation of permanent, scalable solutions to maintain operational continuity and data integrity.
Develop and maintain advanced formulas, macros, and automated workflows to improve efficiency, accuracy, and scalability.
Partner cross-functionally with IT, Finance, Customer Service, and external vendors to resolve system issues and enhance circulation platforms.
Develop, maintain, and regularly update Standard Operating Procedures (SOPs) to reflect current policies, processes, and system configurations.
Perform training to all affected staff for changes to processes, SOP's and/or both to ensure staff is kept apprised of changes and understand the impact to their work.
Ensure documentation supports training, audit readiness, and operational continuity in a dynamic environment.
Undertake the responsibilities of the role using the tools, software or technologies that may be available or required at the time
Achieve the outcomes and results of the role as described above using the most appropriate methodologies and best practices available or required
Other duties as assigned.
Requirements:
Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent combination of education and experience.
7+ years of progressive experience in circulation operations, revenue operations, finance, data processing, or a comparable transactional environment.
4+ years of demonstrated people leadership experience, including direct supervision of multi-disciplinary teams (e.g., finance, data processing, operations).
Proven ability to lead, coach, and develop employees, including setting clear expectations, providing timely and actionable feedback, conducting performance reviews, and supporting career growth.
Strong proficiency and experience managing workforce planning, including scheduling, workload balancing, prioritization of competing deadlines, and resource allocation in a deadline-driven environment.
Demonstrated success in fostering a high-performing, accountable, and collaborative team culture, with an emphasis on continuous improvement and employee engagement.
Proven experience leading teams through change, ambiguity, and evolving systems or processes, including driving adoption of new tools, workflows, or controls.
Solid background in financial reconciliations, internal controls, audit support, and compliance, with the ability to clearly explain complex financial processes to non-finance stakeholders.
Advanced proficiency in Microsoft Excel, including complex formulas, macros, and data analysis, with the ability to translate data into operational insights.
Experience identifying operational risks and partnering with leadership to implement preventative controls and corrective actions.
Strong written and verbal communication skills, with the ability to present findings, recommendations, and process improvements to leadership.
Preferred Qualifications:
Experience leading teams within a newspaper, media, publishing, or subscription-based organization.
Familiarity with AAM (Alliance for Audited Media) reporting requirements and circulation audit standards.
Experience collaborating cross-functionally with Finance, IT, Customer Service, and external vendors to resolve system issues and drive operational improvements.
Prior involvement in fraud prevention programs, payment processing oversight, or revenue risk mitigation initiatives.
Knowledge of escheatment regulations, refund processing, and subscription lifecycle management.
The L.A. Times is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. This Privacy Notice for Los Angeles Times sets forth how we will use the information we obtain when you apply for a position with us. Explore our company history, achievement, values, mission and more on our career site.
The pay scale the Company reasonably expects to pay for this position at the time of the posting is $120,000 to $130,000 and takes into account a wide range of factors including but not limited to skill set, experience, training, licenses, certifications, and other business or organizational needs. Compensation will be determined based on the above factors along with the requirements of the position. At the L.A. Times, it is not typical for an individual to be hired at or near the top of the range for the role. Please visit our career site to view the benefits available to our employees.
We recommend adding our applicant tracking system domain (@dayforce.com) as a safe sender or contact, sometimes these emails get filtered to candidates' spam folders.
$120k-130k yearly 19h ago
Mortgage Loss Mitigation Team Lead
Cathay Bank-Headquarters 4.4
Team manager job in El Monte, CA
People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
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Learn more about us at cathaybank.com
GENERAL SUMMARY
Responsible for daily foreclosure, bankruptcy and litigation activity, which includes working with bank attorneys, borrowers, and third parties. Collection of residential mortgages, and Home Equity Lines of Credit minimizing potential losses on delinquent loans. In compliance with Fair Debt Collections Practices Act (FDCPA) and other regulations, initiate outbound loss mitigation efforts to resolve delinquency or assist the borrower with options available to bring the account current. Analyze customers' situations and collateral risks to present alternative solutions such as forbearance plans, repayment plans, payment deferrals, pre-foreclosure/short sales, and deed in lieu. Submission, tracking and reconciling of late-stage delinquent loans, including recommendation for foreclosure when appropriate. Provide technical and procedural support and direction to Mortgage Loss Mitigation team members.
ESSENTIAL FUNCTIONS
Manage late-stage delinquent loan inbound, outbound, and follow-up calls with borrowers to ensure quick and effective solutions are provided to each borrower.
Counsel and guide customers to achieve workout alternates based on their circumstances.
Comply with the FDCPA and other local and federal regulations.
Adhere to Cathay Bank's policies and procedures.
Review Borrower Response Packages for assistance to determine if they are complete and perform pre-underwritten review of documents provided.
Contact delinquent borrowers to review approved loss mitigation options as well as preparation of letters for approval, missing documents, and notice of action taken.
Collaborate with the manager on recommended pre-foreclosure reviews as well as participate in monthly management meetings.
Prepare foreclosure files for set-up on the core collection system.
Provide attorney with accurate foreclosure figures, including reinstatement figures which will be provided to external parties by the attorney. In addition, provide the attorney with accurately executed documents as requested.
Responsible for bankruptcy filing reviews, preparing transmittals to attorneys, and servicing or further legal actions.
Assist with training new hires, as needed.
Assist in processing successor in interest, short sales, seed in lieu, or any other legal issues.
Prepare monthly reporting, including delinquency, foreclosure, bankruptcy and other activities.
Assist in preparation of risk rating and accrual recommendations.
Provide assistance and guidance to Mortgage Loss Mitigation Team members.
Meet department standards as they relate to daily productivity metrics.
Performs additional projects and duties as assigned by management.
QUALIFICATIONS
Education: High school diploma or equivalent.
3-year experience in mortgage loss mitigation, foreclosure, and bankruptcy processing.
Understanding of debt collections in any stage of delinquency.
Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches and other documents used to evaluate a pre-foreclosure remedy.
Strong analytical, problem solving and mathematical skills.
Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate.
Skills/Ability: Strong organizing and problem-solving skills; good written and verbal communication skills; must be able to adapt well in a fast-paced and constantly changing business environment; PC proficiency; demonstrated ability to work in a team-oriented environment and provide good customer service. Bilingual English/Chinese is a plus.
OTHER DETAILS
$33.65 - $43.27 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
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Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
$33.7-43.3 hourly 3d ago
Manager, Dental Office
Altamed Health Services 4.6
Team manager job in Huntington Beach, CA
Grow Healthy
If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.
Job Overview
The Dental Office Manager is responsible for the overall coordination of business, operational, compliance, and clinical dental activities at one or more of the AltaMed dental locations or outreach units. The Manager works with the clinical Site Dental Director to ensure effective and efficient workflow and operations at the dental site level. The Manager collaborates with the Clinic Director, Site Medical Director, corporate support departments, and corporate dental leaders to drive performance and outcomes of organization-wide strategic goals under the Quality, Service, Finance, and People categories. Measures performance and progress against goals, identifies trends, and takes action steps to drive performance.
Minimum Requirements
Bachelor's degree in Healthcare Administration, Public Health, or Business Administration required
Minimum 4 years of experience in a healthcare setting with leadership experience required.
Bilingual English/Spanish preferred.
A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.
Compensation
$90,521.60 - $113,152.00 annually
Compensation Disclaimer
Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.
Benefits & Career Development
Medical, Dental and Vision insurance
403(b) Retirement savings plans with employer matching contributions
Flexible Spending Accounts
Commuter Flexible Spending
Career Advancement & Development opportunities
Paid Time Off & Holidays
Paid CME Days
Malpractice insurance and tail coverage
Tuition Reimbursement Program
Corporate Employee Discounts
Employee Referral Bonus Program
Pet Care Insurance
Job Advertisement & Application Compliance Statement
AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
$90.5k-113.2k yearly Auto-Apply 60d+ ago
Dental Office Manager
Morgan Dental Corp 3.3
Team manager job in Riverside, CA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Health insurance
401(k) matching
Employee discounts
Training & development
Vision insurance
Our growing Dental Office is looking for an experienced, personable, enthusiastic Office Manager.
Responsibilities include but are not limited to:
-Overseeing the daily operations of the dental office
-Develop a high level of patient satisfaction
-Strong leader who leads by example
-Motivation to meet monthly production and collection goals
We offer benefits (medical and dental) as well as paid vacations, holidays and 401K. Excellent income potential and incentives.
Full-time, Monday thru Friday.
Requirements:
-Minimum 5 years experience as a Dental Office Manager. HMO experience is highly desirable.
-Strong sales and presentation skills a must. Explains dental needs to our patients in a way that helps them
understand what treatment is recommended and makes the patients feel comfortable and confident.
-Strong communication skills
-Team player
-Pro-active / Self starter
-Detail Oriented
-Reliable
Please email your resume.
Thank you,
$47k-68k yearly est. 16d ago
Dental Office Manager
Sonrava Health
Team manager job in Santa Ana, CA
We are looking for a Dental Office Manager to join our team! As a Dental Office Manager, you will lead the office in day-to-day operations in support of the doctors and office staff to help develop the practice while providing an exceptional patient experience.
Responsibilities
* Deliver an exceptional patient experience by addressing patient concerns and education of treatment options, verification of insurance, collection of payment
* Regular review of business results, profit and loss management, creation of strategies and plans to improve business performance
* Work in collaboration with providers and office staff to ensure priorities and work assignments are communicated regularly
* Lead strategic local marketing initiatives that help drive brand awareness and new patient growth
* Ensure compliance with health and safety regulations
* Travel as needed for training and to perform job functions
Benefits for FT Employees
* Healthcare Benefits (Medical, Dental, Vision)
* Paid time Off
* 401(k)
* Employee Assistance Program
Qualifications
* Minimum of high school diploma or equivalent required; bachelor's degree preferred
* 2+ years of leadership/management experience, dental experience preferred
* Strong communication and customer service skills to deliver an exceptional experience
* Proven leadership abilities, relationship building skills and team motivation
* Excellent multi-tasking and organizational skills
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
$47k-67k yearly est. Auto-Apply 60d+ ago
Dental Office Manager
Sonrava
Team manager job in Santa Ana, CA
We are looking for a Dental Office Manager to join our team!
As a Dental Office Manager, you will lead the office in day-to-day operations in support of the doctors and office staff to help develop the practice while providing an exceptional patient experience.
Responsibilities
Deliver an exceptional patient experience by addressing patient concerns and education of treatment options, verification of insurance, collection of payment
Regular review of business results, profit and loss management, creation of strategies and plans to improve business performance
Work in collaboration with providers and office staff to ensure priorities and work assignments are communicated regularly
Lead strategic local marketing initiatives that help drive brand awareness and new patient growth
Ensure compliance with health and safety regulations
Travel as needed for training and to perform job functions
Benefits for FT Employees
Healthcare Benefits (Medical, Dental, Vision)
Paid time Off
401(k)
Employee Assistance Program
Qualifications
Minimum of high school diploma or equivalent required; bachelor's degree preferred
2+ years of leadership/management experience, dental experience preferred
Strong communication and customer service skills to deliver an exceptional experience
Proven leadership abilities, relationship building skills and team motivation
Excellent multi-tasking and organizational skills
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
$47k-67k yearly est. Auto-Apply 8d ago
Dental Office Manager
Aava International Consulting
Team manager job in Fullerton, CA
Job DescriptionBenefits:
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Are you seeking a dynamic and supportive work environment that offers growth and career advancement? Our well-established PPO dental practice is looking for a skilled and dedicated Dental Office Manager to join our team. We believe in delivering quality patient care and creating a positive, efficient workspace for our team to thrive.
As a Dental Office Manager, you will play a vital role in overseeing the administrative and business aspects of our practice. Your leadership and organizational skills will ensure the smooth operation of the office, allowing the dental team to focus on providing exceptional patient care. We offer a competitive compensation package, including an exceptional bonus system, and a welcoming environment that fosters professional development.
Key Responsibilities:
Managing Staff:
Hire, train, and supervise dental staff, including scheduling and performance evaluations.
Foster a positive, team-oriented environment that promotes collaboration and professional growth.
Managing Finances:
Oversee financial operations, including billing, budgeting, and financial reporting.
Ensure timely insurance claim submissions and follow up on unpaid claims.
Patient Relations:
Ensure a smooth and positive patient experience, addressing patient concerns and maintaining high standards of care and service.
Handle patient inquiries and manage scheduling to optimize patient flow.
Marketing and Business Development:
Develop and implement marketing strategies to attract new patients and retain existing ones.
Promote the practice in the community through local events, social media, and outreach efforts.
Regulatory Compliance:
Ensure the practice complies with all federal, state, and local regulations, including OSHA and HIPAA standards.
Conduct regular audits and ensure compliance with safety protocols.
Facility Management:
Oversee the cleanliness, organization, and maintenance of the dental office.
Ensure that the office is fully stocked with necessary supplies and equipment.
Strategic Planning:
Collaborate with the dental team to set long-term goals and growth strategies for the practice.
Monitor and report on key performance metrics to drive practice improvements.
Qualifications:
Education:
High school diploma required. Bachelors degree in business administration, healthcare administration, or a related field is a plus.
Experience:
Minimum of 2 years of experience as a dental office manager or in a similar role.
Strong understanding of dental terminology, procedures, and insurance billing.
Skills & Competencies:
Excellent communication and interpersonal skills to effectively manage staff, interact with patients, and collaborate with healthcare professionals.
Strong leadership and conflict resolution abilities, with a proven track record of teammanagement.
Highly organized to manage schedules, patient records, and financial documents.
Proficient in dental office software and computer systems (knowledge of Eaglesoft is a plus).
Customer service-oriented, with the ability to ensure that patients receive high-quality care and service.
Why Join Us?
Medical Benefits and Competitive compensation with an exceptional bonus system based on performance.
Opportunities for career growth and advancement in a supportive, team-focused environment.
A chance to be part of a practice that values quality patient care and invests in the success of its team.
If you're a motivated dental professional with a passion for leadership and operations management, we encourage you to apply and learn more about the opportunities available at our practice.
$47k-67k yearly est. 30d ago
Dental Office Manager
Gold Coast Dental
Team manager job in Azusa, CA
Experienced Office Manager needed for privately owned Dental Office. We have multiple doctors and offer every type of dental service. Patient-focused office with highly skilled staff. We take great pride in providing exceptional customer service to our patients who wish to experience unparalleled dental care. The ideal candidate should have excellent personal skills, a willingness to further their skills, and take great pride in the presentation of the office and themselves.
*Must be comfortable presenting and selling ortho, implant and full mouth cases.
Pay
$32-39/hr DOE
$Monthly Bonus of 1% of total office revenues
Benefits
Medical
Dental
Retirement Plan
Monthly Bonuses
Responsibilities
Operational
Focuses and trains on specialty, hygiene, and general dentistry's growth in collections.
Accurately maintains and analyzes financial reports and achieves practice financial goals.
Analyze internal processes, monitors competitors' innovations, and recommends and implement procedural or policy changes to improve operations and control costs.
Monitor the facilities to ensure that it remains safe, secure, and well-maintained.
Prepare, monitor, and track operational reports and key vitals of the company to ensure accuracy and efficiency.
Oversees billing and collection processes.
Supervises patient recordkeeping and HIPAA compliance.
Ensures optimal patient care, monitors patient satisfaction, and resolves complaints.
Ensures office compliance to OSHA, Dental Board, and dental plan requirements.
Weekly and monthly reporting as requested by owner or Director and ensures managers are doing the same.
Evaluates and implements additional providers including GP, hygiene, and specialties
Personnel
Perform annual performance evaluations for the region's employees
Ensure adequate staffing levels are meet
Oversee and approve the region's employee schedules, time off and vacation request
Successfully manage the staff including employee relations, coaching and development.
Support the dentists and ensure their clinic duties are carried out
Perform to expectations of the production goals outlined by the executive team
Maintain and manage regulatory and compliance issues within your office.
Pluses
Open Dental
Spanish is a Plus!
$32-39 hourly 36d ago
Dental Office Manager/ Treatment Coordinator Upland CA
Empower Dental Group
Team manager job in Rancho Cucamonga, CA
Job DescriptionBenefits:
401(k)
Competitive salary
Paid time off
We are a dynamic and rapidly expanding Dental Support Organization (DSO) led by passionate dentists and entrepreneurs. With 7 practices across Southern California, we are committed to building a patient-centered, team-driven culture that transforms the dental experience. As we scale, we're looking for creative, resourceful, and driven staff to help us share our story, strengthen our brand, and engage our growing network of patients and team members.
Required Qualifications
High School Diploma or equivalent required.
2+ years of experience in dental practice management or 3+ years in an office leadership role.
5+ years of total experience in a dental organization.
Minimum 1 year experience as a Treatment Coordinator.
Clinical experience (Dental Assistant, Hygienist, etc.) highly preferred.
In-depth knowledge of dental procedures, terminology, and insurance processes.
Familiarity with the California Dental Practice Act and Dental Hygiene Board of California (DHBC) regulations.
Strong understanding of third-party financing options (e.g., Cherry, CareCredit).
Proficiency with dental practice management software (e.g., Open Dental).
Working knowledge of electronic health records (EHR) and coding for dental and medical billing.
Job Responsibilities
Review and present treatment plans clearly and compassionately, emphasizing benefits and risks.
Answer patient questions regarding procedures, recovery, timing, insurance coverage, and costs.
Educate patients about payment options, including third-party financing, office plans, or discounts.
Build rapport and trust to support treatment acceptance and long-term patient relationships.
Provide accurate treatment estimates and ensure proper documentation of financial agreements.
Collect co-payments or deposits prior to scheduling treatment and assist with financing applications.
Manage operating budgets, monitor expenses, and oversee patient billing and collections.
Collaborate with billing staff to ensure correct posting of dental and medical procedure codes.
Generate and present financial and performance reports to ownership or upper management.
Manage provider schedules to maintain optimal clinical flow and patient experience.
Schedule and coordinate treatment appointments, ensuring smooth transitions between clinical and front office teams.
Track and follow up on outstanding treatment plans to encourage timely scheduling.
Oversee day-to-day office operations, including supplies, sterilization protocols, and facility upkeep.
Confirm insurance benefits, limitations, and pre-authorizations as needed.
Communicate insurance details clearly to patients and help resolve questions or discrepancies.
Coordinate with insurance providers to process claims, manage denials, and ensure accurate patient accounts.
Lead daily team huddles to align on schedules, goals, and performance metrics.
Collaborate with dentists, hygienists, assistants, and front office staff for coordinated patient care.
Supervise, train, and provide feedback to staff; participate in hiring and performance evaluations.
Foster a positive, communicative work environment and address conflicts or concerns proactively.
Ensure adherence to OSHA, HIPAA, CDA, and HR policies and safety standards.
Maintain accurate patient records, insurance documentation, and operational compliance.
Develop and implement office policies and procedures to support efficiency, safety, and regulatory compliance.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law
$47k-67k yearly est. 29d ago
Dental Office Manager
Children's Happy Teeth & Happy Braces
Team manager job in La Mirada, CA
Join Our Team at Children's Happy Teeth and Happy Braces!
We're looking for an organized and proactive Dental Office Manager who shares our passion for providing high-quality service and creating positive experiences for patients and their families.
Why Join Us?
Our practice has been a trusted leader in pediatric dental care since 2013, proudly serving children and their families with exceptional service. Our success is built on the dedication of our team, with a culture is rooted in collaboration, compassion, and continuous growth Here's why you'll love working with us:
Competitive Compensation: We offer a salary that reflects your skills and experience, along with performance-based bonuses.
Supportive Team Environment: Be part of a team that values collaboration and support. We work together to provide the best care for our patients.
Growth Opportunities: We believe in the professional development of our staff and offer opportunities for training and advancement.
Comprehensive Benefits Package- Our employees enjoy full medical, dental, and vision insurance, and paid vacation.
Impactful Work: By managing office operations, you will play a key role in improving our patients' confidence in their smiles.
About the Role
As a Dental Office Manager, you will be responsible for managing the operational aspects of the office, ensuring that both patients and staff have a seamless, positive experience. You will work closely with your dental team, including dentists, assistants, and receptionists, to ensure smooth office operations, high levels of patient care, and efficient business practices.
What We're Looking For
Qualifications:
Mandatory Dental Experience w at least 3 years in Managerial Role.
Strong leadership skills with the ability to foster a positive team environment and drive performance.
Excellent communication and interpersonal skills, with a focus on delivering high-quality patient care and customer service.
Proficiency in dental practice management software ASCEND and Microsoft Office Suite.
Strong problem-solving abilities, with a proactive approach to addressing challenges and improving office processes.
Ability to work collaboratively with both administrative and clinical teams to ensure efficient office operations and high-quality patient care.
Responsibilities
Manage the day-to-day operations of the office, ensuring an efficient workflow and a welcoming environment for patients and families.
Supervise and train staff to reach operational goals.
Monitor office productivity and implement improvements to enhance efficiency and patient care.
Handle patient concerns and feedback, ensuring issues are resolved in a timely and professional manner.
Oversee scheduling and appointment management to maximize patient flow and reduce wait times.
Manage office inventory, ensuring that supplies are stocked and equipment is properly maintained.
Coordinate with external vendors for office supplies, maintenance, and other services as needed.
Oversee financial transactions, including billing, payment processing, and reporting, to ensure accuracy and efficiency.
Conduct regular team meetings to discuss updates, address concerns, and promote a culture of continuous improvement.
Ready to Make a Difference?
APPLY NOW!
$47k-67k yearly est. Auto-Apply 30d ago
Dental Office Assistant Manager
Chino Family Dental
Team manager job in Chino, CA
Job Description
We're growing and looking for a dedicated Assistant Office Manager to support the daily operations of our dental practice and help lead a team of passionate dental professionals. If you're an experienced dental office team member with leadership skills and a love for organization, this is your opportunity to build a rewarding career with a company that values growth, teamwork, and patient-centered care.
???? What You'll Do:
Coordinate employee schedules and manage the daily practice workflow
Support the Office Manager with administrative and operational duties
Ensure efficient front office operations, including patient communications and office flow
Collaborate with dental and administrative staff to maintain a positive, professional work environment
Step in and assist across office functions as needed to support the team
✅ What We're Looking For:
High school diploma or equivalent (required)
Experience working in a dental office (required)
Previous experience in a managerial or leadership role (required)
Strong organizational and multitasking abilities
Excellent interpersonal skills and a positive, proactive attitude
???? Why Join Us:
Competitive salary
Bonus plans based on performance
Health benefits package
Opportunities for professional development and career growth
Supportive and team-oriented culture
Our Best Life Companies is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills:
Dentrix
Benefits:
Medical
PTO
Bonuses
Compensation:
$25-$28/hour
$25-28 hourly 13d ago
Dental Office Manager
High End Hiring
Team manager job in Maywood, CA
We are seeking a dental Office Manager with leadership experience and dental office experience. Good work ethic, responsible. Will need to be able to multi-task and help at reception, billing etc as needed. Bilingual, Spanish is preferred but not required.
We have two front desks that also do scheduling, a hybrid biller, a TC, and 3 DAs.
We offer and require training in our management systems, which will be partially in house and partially on-site at their offices.
DAYS/HOURS:
CLOSED on MONDAY
Tues 9 - 5
Weds 9 - 5
Thurs 9 - 5
Fri 8 - 4
Sat 8 - 1 (every other week)
#IND
Requirements
Leadership skills
Dental Office experience
Knowledge of billing, scheduling, insurance, etc.
Bilingual - Spanish is a big plus
Benefits
$30 - $35 per hour to start, shifting over to salary, with a bonus system that can add up to $2k per month
Monthly healthcare stipend of $250
Free dental in office,
PTO
How much does a team manager earn in Mission Viejo, CA?
The average team manager in Mission Viejo, CA earns between $51,000 and $186,000 annually. This compares to the national average team manager range of $44,000 to $152,000.
Average team manager salary in Mission Viejo, CA
$98,000
What are the biggest employers of Team Managers in Mission Viejo, CA?
The biggest employers of Team Managers in Mission Viejo, CA are: