Clinical Team Leader- TCU- Full Time
Team Manager Job 25 miles from Monroe
Facility:Dayton Children's - Main CampusDepartment:Pediatric Critical Care TeamSchedule:Full time Hours:36Job Details:The Clinical Team Leader identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to safely carry out the work of the unit in collaboration with the unit and organizational leadership teams. The Clinical Team Leader distributes the work of the unit in a manner that makes the best use of available resources, both personnel and material, and which take into account the knowledge, skills, and abilities of those persons who will be integral to the patient care process. The Clinical Team Leader provides ongoing coordination of work and resources as necessary to meet changing requirements in the work environment. On an ongoing basis, the Clinical Team Leader evaluates individual and collective outcomes of the patient care provided during their shift, compares patient care delivery to accepted standards, adjusts assignment of resources as necessary, and reports changing needs and outcomes to the health care staff. Because the Clinical Team Leader observes patient care delivery and outcomes as provided by coworkers, the Clinical Team Leader may be asked to contribute observations to individual employee evaluations, suggest competency evaluations, or to advise and educate fellow staff. These functions of the Clinical Team Leader should not, however, be constructed as supervisory in the sense of exercising control regarding employment decisions. The Clinical Team Leader is accountable for overall operation of an assigned unit during a specific time period but is not solely or personally responsible for the selection or discharge of employees of the health care facility. The Clinical Team Leader also serves as a Safety Coach on the unit promoting utilization of Hospital Acquired Condition Prevention and other Safety promotion behaviors.
Department Specific Job Details:
The transitional care unit (TCU) at Dayton Children's is dedicated to caring for children who are chronically ill, dependent on medical technology and/or require close observation. Children usually stay on the TCU for a week to several months, but some stay longer than a year.
FULL TIME NIGHT SHIFT 7p-7a
#Talroo #WayUp
Education Requirements:
Bachelors: Nursing (Required)
Certification/License Requirements:
[Lic] RN: Registered Nurse (RN) - Ohio Board of Nursing, CPR: Cardio-Pulmonary Resuscitation - American Heart Association, NRP: Neonatal Resuscitation Program - American Academy of Pediatrics, PALS: Pediatric Advanced Life Support - American Heart Association
Customer Experience Manager
Team Manager Job 25 miles from Monroe
Build your Career with an Industry Leader
LSI's heritage spans more than 40 years, beginning in 1976 when the company was founded. The company employs about 1,900 people at 16 manufacturing plants in the U.S. and Canada and we continue to grow. Headquartered in Greater Cincinnati Ohio, LSI is a publicly held company traded on the NASDAQ Stock Exchange under the symbol LYTS. We manufacture commercial lighting solutions, advanced graphic and image solutions, digital and retail display solutions.
We are looking for a Customer Experience Manager, to support our team at our corporate location in Cincinnati, Ohio.
SUMMARY
Primarily responsible for providing LSI customers with the best experience in the industry, the commercially focused Customer Experience Manager will enable LSI to become the easiest manufacturer to work with in the vertical markets we serve. This role will maintain, and continuously improve, customer service levels for all internal and external LSI customers (Manufacturer's Representatives, Sales Agents, Distributors, Sales and other LSI Employees) by utilizing in-depth knowledge of processes, products, programs and resources within the Customer Service Department. The Customer Experience Manager will manage, lead and train Customer Service Representatives and Order Entry Specialists. In addition, this role has the potential to grow to oversee Customer Service “best practice” implementation across other LSI business units.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Establish and maintain the mission of Customer Service at LSI.
Develop, document, implement and execute Customer Service Department processes. Utilize best-in-class concepts including workflow and case management. Process areas include, but are not limited to:
Order entry
Order management and maintenance
Customer support and issue resolution
Phone, email and other communication etiquette
Usage of online collaboration tools & business applications
Post-sales actions (add-on orders, replacement items, return authorizations, etc.)
Program/project management
Commission calculation
Cooperate and collaborate with the Field Service team as necessary to support post-sales/installation issues.
Monitor programs and procedures to ensure on-time shipment.
Establish and measure performance standards & targets including, but not limited to:
Order entry duration
Order entry accuracy
Warranty claims due to CSR / Order Entry issues
Order acknowledgement timing
Duration to return correspondence
First call resolution percentage
Customer satisfaction
Compliance (internal audit and SEC/SOX requirements)
Coach team members to achieve targets and develop performance plans when not at target levels. Determine the training requirements & agenda for department members. Utilize performance targets in annual personnel evaluations.
Collaborate on employment decisions.
Provide feedback to leadership in the form of measurable KPI's supplied in “scorecard” or dashboard manner. Provide “voice of the customer” identifying key successes and areas for improvement.
Continuously learn customer service, sales and supervisory procedures & practices and trends in the industry (artificial intelligence, automation, etc.).
Assist the team to monitor and troubleshoot high-priority orders.
Perform other related duties as assigned.
ESSENTIAL SKILLS AND EXPERIENCE
Skills:
Leadership: a demonstrated ability to lead people and get results through others.
Planning: ability to anticipate & adjust to changes in business conditions and plan over a 3-9 month time span (resources, investments, budget, workforce requirements, etc.).
Prioritization: the ability to organize and manage multiple priorities by determining value-add of each potential activity.
Conflict Resolution (external and internal)
Critical thinking and problem solving
Communication: clearly articulate key points and ensure team members are operating with the same information.
Experience:
Customer service roles within manufacturing or other industrial environments.
Track record of increasing responsibility.
Customer service system.
Employee training and development.
10+ years of relevant experience.
BENEFICIAL SKILLS AND EXPERIENCE
Experience configuring/maintaining case management systems (Salesforce Service Cloud, ServiceNow, ZenDesk, etc.) highly preferred.
Experience in multi-channel sales environments (direct, agency, distribution, etc.).
Multi-lingual (Spanish).
Well-developed business acumen.
Ability to multi-task and handle numerous assignments simultaneously.
Self-motivated, excellent problem-solving abilities.
Advanced computer skills.
Experience with J.D. Edwards EnterpriseOne environment is a plus.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education: Bachelor's degree or equivalent education and experience.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Applications, including Excel.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sit and use hands to type, use a mouse/keyboard, etc.
The employee is frequently required to reach with hands and arms and talk or hear.
The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus. Must have ability to focus vision between computer monitor and hard copy.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Most of the job duties will be carried out in an office environment.
While performing the duties of this job, the employee will occasionally be required to visit the manufacturing operations.
The noise level in the work environment is usually moderated
Benefits:
401(k)
Health insurance
Dental insurance
Vision insurance
Paid time off
EEOC:
LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Contract Surety Claims Manager/Senior Contract Surety Claims Manager
Team Manager Job 25 miles from Monroe
Great American's Bond Division has been underwriting surety and fidelity bonds for over 90 years. Great American is known for expert underwriting, solid financial strength, market leadership and creative solutions to all bonding needs. With a highly diverse product line, Great American is one of the top surety companies in the United States.
Our Claims division is looking for a Contract Surety Claims Manager/Senior Contract Surety Claims Manager to join the claims team in their headquarters in Cincinnati, OH. The successful candidate is expected to be work in the Cincinnati office full-time.
Essential Job Functions and Responsibilities:
Handles Contract Surety claims of high complexity/exposure as well as supervises direct reports' activities within the Bond Claims department. Shall both directly handle and supervise direct reports as to:
Investigates, evaluates and adjusts Contract Surety claims:
Reviews and evaluates coverage and/or liability.
Secures necessary information (i.e., reports, bonds, credit limits, policies, appraisals, releases, statements, contracts or other documents) to assist in the investigation of claims.
Retains and directs approved consultants and outside counsel. Responsible for maintaining cost controls and overseeing the work of outside counsel.
Determines available avenues of recovery and their cost-effectiveness; coordinates approved recovery effort.
Establishes and maintains proper loss, salvage and subrogation reserves.
Prepares periodic claims reports and financial evaluations.
Affects settlements/reserves within prescribed limits and submits recommendations to supervisor on cases exceeding personal authority.
Ensures that claims payments are issued in a timely and accurate manner.
Ensures compliance of claims handling pursuant to all state, legal, statutory, and regulatory bodies to comply with all company procedures and requirements.
Manage and advise a team of Adjusters on involved cases and extend settlement authority to Adjusters as necessary after reviewing case files.
May establish reserves and make recommendations to Senior Management on cases exceeding personal authority.
Participates in management administration functions, such as SOX (Sarbanes Oxley) Compliance, SOX Testing, Budget Analysis, and Budget Preparation.
Prepares analytical reports, including Exposure Analysis, Re-Insurance and Pricing Treaty.
As directed, may assist Underwriting, Marketing, Risk Management, and Loss Prevention with projects, including evaluating potential new business.
Ensures that the team meets performance targets.
Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management. Ensures new members of the team receive proper training.
Performs other duties as assigned.
Job Requirements
Education: Bachelor's Degree or equivalent experience.
Field of Study: Business, Liberal Arts, Finance or a related discipline.
Experience: Generally, 5 to 10 years of related experience
Senior Supervisor, Operations Management
Team Manager Job 4 miles from Monroe
Job Title: Senior Supervisor, Operations Management Schedule: 1st Shift 9/80 In this role you will be responsible for directing the development and implementation of activities in production area(s) to meet production goals, quality, and cost objectives. Responsible for managing two or more of the following activities related to operations: manufacturing, production planning, manufacturing engineering, test, quality, or shipping/receiving/stores.
Essential Functions:
Supervises a range of employees at different levels.
Communicates with parties inside and outside of the department to explain and interpret policies, practices, and procedures.
Plans and establishes operational objectives for the team with some impact on department results.
Provides day-to-day work direction for direct report(s), focuses on maintaining steady workflow, productivity, and resolving operational decisions.
Provides input on hiring, firing, promotion, performance and/or compensation decisions for direct report(s).
Plans and administers and monitors procedures and budgets.
Develops schedules and staffing requirements for assigned areas.
Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Explains and interprets policies, practices, and procedures of the area of responsibility to others within the organization.
Prioritizes production schedules based on product introduction, equipment efficiency, and materials supply.
Plans and establishes operational objectives for a team within a clearly defined job area.
Delivers operational results that have impact on the achievement of departmental results.
Qualifications:
Bachelor's Degree with a minimum of 4 years prior relevant experience. In lieu of a degree, minimum of 8 years of prior related experience.
2+ years of Supervisory/Management experience
Experience with all Microsoft Office Applications
Ability to manage multiple projects, priorities, and resources simultanesously
Must be a United States Citizen
Physical Requirements:
Prolonged sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Prolonged standing
Must be able to move from lab to lab and inside the lab that you are located in
Dental Office Manager
Team Manager Job 9 miles from Monroe
At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Dental Office Manager which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients' lives.
Job Type: Full-Time
Salary: $55000 - $60000 / year
3 Different Incentive Opportunities
-Report Card- Up to $300
-Unlimited Earning potential through our monthly profit-sharing program
-Unlimited Earning potential through our quarterly profit-sharing program
***Paid like the owner based on profit
At Aspen Dental, we put You First. We offer:
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
Career development and growth opportunities to support you at every stage of your career
A fun and supportive culture that encourages collaboration and innovation
Free Continuing Education (CE) through TAG U
How You'll Make a Difference:
As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization.
Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
Consult with patients on treatment options provided by the clinical team, verify insurance payment and collection ensure high-quality of care
Hire, develop, manage, and retain the office staff
Review monthly business results, manage profit and loss, align sales plan to support business goals, and create strategies to increase profitability
Prepare and lead daily huddles with the team to level set expectations to optimize patient experience and business performance
Additional tasks as required
Preferred Qualifications
Minimum of one year of managing a team of direct reports
Experience in sales or sales management
High school diploma or equivalent; college degree is preferred
A people-centric leader who motivates and inspires others
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
Demonstrate analytical thinking; place a premium on leveraging data
Additional Job Description
Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.
*May vary by independently owned and operated Aspen Dental locations.
ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Office Manager
Team Manager Job 25 miles from Monroe
Are you a skilled leader with a passion for organization, teamwork, and delivering excellent customer service? Join our team as the Office Manager at Scherzinger Pest Control, a trusted, family-owned pest control business dedicated to serving our local community.
About Us
We've been providing reliable and high-quality pest control services for over 90 years and pride ourselves on creating a friendly, family-first atmosphere for both our customers and employees. We're growing, and we're looking for an Office Manager to oversee our call center and administrative team, ensuring smooth daily operations.
Key Responsibilities
As our Office Manager, you'll play a crucial role in keeping our office running efficiently. Responsibilities include:
Leading and managing the call center and administrative staff to ensure excellent customer service and smooth workflows.
Overseeing scheduling, dispatching, and customer inquiries to optimize operational efficiency.
Training, mentoring, and developing staff to meet performance goals.
Ensuring adherence to company policies, procedures, and service standards.
Managing administrative tasks such as invoicing, reporting, and record-keeping.
Monitoring performance metrics and implementing improvements to increase productivity and customer satisfaction.
Handling employee schedules, conducting regular team meetings, and fostering a positive work environment.
What We're Looking For
The ideal candidate will:
Have proven experience in office management, team supervision, or a related leadership role.
Be a strong communicator with excellent problem-solving and organizational skills.
Thrive in a fast-paced environment while maintaining attention to detail.
Possess a customer-focused mindset and the ability to juggle multiple priorities.
Have proficiency in office software and CRM systems (pest control industry experience is a plus but not required).
Demonstrate a commitment to teamwork and fostering a positive workplace culture.
Why Join Us?
Work with a close-knit, supportive team that values your contributions.
Enjoy opportunities for growth and professional development.
Be part of a local business that treats its employees like family.
Competitive salary and benefits package, including paid time off, health insurance, 401K employer match, and more.
Premium Team Supervisor, Great American Ball Park
Team Manager Job 25 miles from Monroe
The opportunity
Delaware North Sportservice is hiring seasonal Premium Team Supervisors to join our team at Great American Ball Park in Cincinnati, Ohio. As a Premium Team Supervisor, you will be responsible for ensuring all food service and hospitality operations are efficiently carried out while providing an exemplary guest experience.
If you thrive on excitement and want your workday to fly by, apply now to join the game day action.
Pay $15.00 - $15.00 / hour
Information on our comprehensive benefits package can be found at **********************************************
What we offer
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
What will you do?
Oversee inventory and estimates of food and beverage costs
Schedule all front of house suite team members for events
Assist with the hiring, training, and development of suite team members
Review financial information and monitor budgets to ensure efficient operations
Inspect suites, kitchen, and storage areas to ensure that health and safety regulations are adhered to
More about you
Minimum of 2 years of previous hospitality and high-volume dining experience required
Strong knowledge of food and wine
Basic knowledge of cost control measures and profit and loss
Ability to problem solve and operate in a fast-paced environment
Ability to work flexible hours, including nights and weekends
No college degree required
Physical requirements
Standing and walking for entire length of shift
Ability to lift up to 50 pounds
Shift details
Day shift
Evening shift
Holidays
Weekends
Event based
Who we are
Delaware North operates concessions, premium dining, and retail services at the Cincinnati Reds Great American Ball Park and has been a partner of the Reds since 1936. We offer pre-game upscale dining and full bar service featuring local craft beer. In-game service includes in-seat ordering with chef-inspired specialties and ballpark favorites.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
$15.00 - $15.00 / hour
Operations Manager
Team Manager Job 25 miles from Monroe
Honeywell's Personal Protective Equipment (PPE) business within Industrial Automation (IA) is a global leader in safety, comfort, and performance. With a strong focus on protecting workers, our PPE offerings are designed to provide unparalleled quality and performance. We have united some of the most respected brands in the safety industry to deliver a comprehensive line of personal protective equipment.
As an Operations Manager here at Honeywell, you will oversee the operations of our Personal Protective Equipment (PPE) business in Dayton, OH. You will play a crucial role in ensuring the smooth and efficient functioning of our manufacturing and supply chain operations.
You will report directly to our Plant Director and work out of our Dayton, OH, location on a Full-time Onsite schedule.
As an Operations Manager, you will lead a team of supervisors and professionals who are manufacturing Honeywell's world-class innovative products. You will leverage your manufacturing experience and skills to lead some of the world's most talented production teams. You will use your advanced leadership abilities to drive safety, productivity, and exceptional quality in one of Honeywell's first responder production facilities. Through collaboration with cross-functional teams, you will prioritize team workload and drive continuous improvement. As a manager, you will coach your team members in leadership and behavioral competencies to deliver high-impact business results.
Key Responsibilities
Ensure plant maintenance program execution
Develop supervisors of individual contributors
Lead productivity improvement projects
Strategy development
Drive culture of continuous improvement
Collaborate with customers and cross functional teams
Ensure practices and processes are robust
Talent management
Resource management in a dynamic environment
U.S. PERSON REQUIREMENTS
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.
YOU MUST HAVE
5+ years experience in ISC (Integrated Supply Chain) or manufacturing
WE VALUE
Advanced degree in manufacturing or business
Advanced manufacturing knowledge
Demonstrated leadership experience in coordinating and overseeing entry to senior level professionals
Proven track record leading teams to successful product delivery
Willingness to raise standards each year to drive organizational excellence
Significant leadership experience
Track record of improving team performance and work practice through team coaching
Leaders who consistently make sound and timely judgments in ambiguous environment
Honeywell recently announced plans to sell its Personal Protective Equipment (PPE) business to Protective Industrial Products, Inc. (“PIP ”), a portfolio company of Odyssey Investment Partners. At this time, we anticipate that the deal will close in the first half of 2025, subject to customary closing conditions. We expect this role, dedicated to the PPE business, will be part of this future transaction when it closes.
Operations Manager
Team Manager Job 25 miles from Monroe
At streetpops the Operations Manager plays a crucial role in overseeing the day-to-day activities of production, sales, customer service, and logistics. Their responsibilities ensure smooth business operations and contribute to the growth and efficiency of the company. Below are the typical responsibilities for our operations manager. The manager may be asked to perform additional tasks as they arise.
Job Duties:
1. Production Management
- Oversee Popsicle Production, Quality Control, Inventory Management, Health and Safety Compliance
- Keep SOPs for all operational aspects up to date
- Source Ingredients
- Schedule Production Calendar
ServeSafe Manager & Allergen Compliance is a plus to have, but we will provide access to certification if needed
2. Event and Catering Management
- Complete event applications, contracts, and payment processes within deadlines
- Maintain a detailed google calendar of upcoming events, including key dates, deadlines, and logistical requirements including any flavors that were promised
- Coordinate transportation, inventory, staff schedules, and equipment needs for events
- Ensure all permits, insurance, and compliance requirements are in place for participation
- Establish and maintain relationships with event organizers to secure prime booth locations and negotiate terms
- If necessary, manage on-site operations, including inventory display, storage, and customer interactions
- Respond promptly to inquiries from potential clients, franchisees, or partners
- Develop and execute a follow-up strategy for catering orders, fundraising and events, including email campaign, phone calls, and personalized outreach
- Evaluate the success of events based on sales, leads, and brand exposure. Recommend/record adjustments for future participation
- order event supplies as needed
- Serve as an advocate for streetpops. Develop and manage relationships with other organizations that support streetpops activities (i.e. Cincinnati Health Department, local businesses, Chamber of Commerce, Cincinnati Food Truck Association, local universities, etc.)
- Identify and apply to new and relevant events such as local festivals, farmers' markets, and corporate opportunities that align with brand goals
3. Staff Management
- Hiring, Training, Scheduling, Development, Performance Monitoring and Staff Motivation
4. Financial Oversight
- Invoicing for wholesale orders, catering, or events, and follow up on outstanding payments
- Develop and monitor budgets for production, events, staffing, and marketing, ensuring that costs are controlled and aligned with business goals
- Managing ingredient costs, labor, and event-related expenses
- Track the financial performance of products and events adjusting to increase profitability
5. Logistics and Supply Chain Management
- Oversee the distribution of popsicles to retail partners, event venues, and direct customers
- Work with suppliers and distributors to ensure smooth operations from sourcing raw ingredients to getting the finished products into customers' hands
- Ensure proper packaging and storage of popsicles to maintain freshness and quality, including freezer management and shipping logistics
6. Reporting and Data Management
- Maintain operational data, such as production volumes, sales figures, inventory levels, and event performance, providing regular reports to senior management
- Ensure that all necessary licenses, certifications, and compliance documentation are kept up to date for the kitchen and the vehicles
- Use data and feedback to identify areas for process improvement or product innovation
7. Crisis Management and Problem Solving
- Issue Resolution, Event Troubleshooting
- Manage unexpected issues such as equipment & vehicle malfunctions, supply chain disruptions, or public relations challenges
8. Sales and Business Development
- Develop and manage relationships with wholesale accounts
- Coordinate large orders for corporate events, weddings, or private parties
- Identify and pursue new markets for the business
- Develop sales strategies to increase revenue
9. Local Marketing and Branding Support
- Work closely with the marketing team to support campaigns that raise awareness of the streetpops brand, including social media, and event-based promotions
- Online Presence: Assist in managing online social (Instagram/Meta) and sales platforms (e.g., delivery services)
10. Franchise Support
Trade Show & Convention Support
- Be willing to travel to represent streetpops at a few conventions a year to promote franchise opportunities.
- Network with potential franchisees, suppliers, and industry stakeholders
- Oversee booth setup, branding, and materials, ensuring a professional and engaging presentation
- Provide product samples and information to attendees
- Collect and follow up on leads from trade shows
- Gather insights from trade shows about industry trends, competitor strategies, and consumer preferences
Qualifications:
1. Experience in Operations Management - At least 3-5 years in food production, event management, hospitality, or a related field
2. Leadership and Team Management - Proven ability to hire, train, schedule, and motivate staff
3. Project Management & Organizational Skills - Ability to manage multiple tasks, deadlines, and logistics simultaneously
4. Financial Acumen - Experience handling budgets, invoices, cost control, and financial performance tracking
5. Event & Catering Coordination - Strong background in managing events, handling logistics, and working with vendors
6. Supply Chain & Inventory Management - Knowledge of sourcing ingredients, maintaining inventory, and managing storage logistics
7. Sales & Business Development - Ability to develop relationships with wholesale partners and drive revenue growth
8. Compliance & Safety Knowledge - Familiarity with food safety regulations (ServeSafe Manager certification preferred or willingness to obtain)
9. Customer Service & Communication - Excellent interpersonal skills to liaise with clients, partners, and event organizers
10. Problem-Solving Ability - Quick thinking and adaptability to handle unexpected operational challenges
11. Respect for diversity
12. Strong ability to work independently
13. Valid Driver's License
14. Be self-motivated and have the ability to pay attention to small details and organization
15. Be willing to work, and/or be on call during weekends and holidays from May through September.
Preferred Qualifications:
1. Food Industry Experience - Prior work in food manufacturing, catering, or retail is highly desirable.
2. Marketing & Brand Support Experience - Basic knowledge of social media and event promotions.
3. Franchise Operations Knowledge - Experience with franchise models, trade shows, or B2B networking.
4. Technology Proficiency - Comfortable with Google Suite (Docs, Sheets, Calendar), Square, Excel, scheduling apps and sales tracking/CRM tools.
Compensation:
Base Salary: $48,000 per year
Commission for New Customers & Accounts
- Wholesale Accounts (e.g., cafes, grocery stores, venues): 3% commission on first-year sales from new wholesale accounts you bring in
- Catering & Events: 5% commission on new event & catering bookings that you secure (not organic, repeat customers or repeat events)
- Direct-to-Consumer Growth (e.g., partnerships, pop-up locations):$100 - $500 per new high-value partnership
Perks & Benefits:
- Monthly Health Insurance Stipend to help cover private insurance costs
- Paid Time Off (PTO): 2 week's vacation and major holidays (that don't fall between May-Sept)
- 10 day shutdown surrounding winter holidays.
- Flexible Schedule: Hybrid or adjusted work hours for admin tasks
- Free or discounted streetpops products
- Professional Development: Training programs & industry conferences
- Company Culture Perks: Team-building outings, company events, or wellness programs
- Performance Bonus: $2,000 - $10,000 annually (based on operational KPIs like efficiency, cost savings, and team performance)
Customer Experience Lead-Liberty Town Square
Team Manager Job 8 miles from Monroe
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
Click here for benefit details related to this position.
Minimum Salary: $16.25
Maximum Salary: $20.50
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred
* Experience directing other individuals in the performance of their job duties preferred
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
Spares Customer Experience Ops Leader
Team Manager Job 8 miles from Monroe
This role will act as a leader in Commercial Spares will have shared accountability for results with the channel and product line teams delivering results by identifying process improvement needs and developing a FLIGHT DECK transformation roadmap. This role will be an extension of the team as a hands-on business partner helping lead operating cadence, problem solving, breakthrough actions and kaizen.
Roles and Responsibilities
* Champion change across the Spares Channel and CMS organization to foster the growth in FLIGHT DECK fundamentals.
* Accountable for the Commercial Spares Future State Value Stream Map, Value Steam Analysis, roadmap and Action Plan.
* Own customer experience project roadmap - including Materials Portal, CSL, Workstops, Spares Annual Catalog release, Spares Order Behavior, and Commit Availability
* Manage the full implementation of the FLIGHT DECK system including strategy/HK, value stream analysis, daily management, and infrastructure.
* Demonstrate leadership in communicating business goals, programs, and process across all areas of the organization.
* Utilize experience of expertise to solve problems, execute objectives for self and others and customers, and effect short and long term vision.
* Facilitate, train, and coach team members in the use of FLIGHT DECK.
* Drive measurable improvements within the business.
* Partner with operating leaders and teams to uncover and assess continuous improvement opportunities for GE and its partners.
* Bring new ideas, motivation, and positive support to all levels of the Customer Experience tam.
* Lead and effectively interface with the broader Supply Chain and other functions (CAM, CPM, CSM, FPM, etc) to problem solve and deliver results.
* Interface with internal/external contacts in an effective manner to ensure that technology and processes are positioned for current and future events.
Required Qualifications
* For roles outside of the USA- This role requires significant experience in the Services & Services Project Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
* For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
* 5+ years of experience in functional business role and in lean, coaching, practicing, and/or applying lean methods
Desired Characteristics
* Functional Services or a combination of Servies and Supply Chain experience
* Experience in customer relationship or other external partner relationship management
* Functional leadership experience internal/external and across GE Aerospace
* Experience with FLIGHT DECK and Lean. Utilizes a continuous improvement mindset and customer focused outcomes.
* Ability to drive improvement strategies while coaching teams through problem solving techniques
* Proven ability to effectively collaborate in a highly effective team to achieve results; working across large matrix organizations to identify and execute actions and continuous improvement for critical business processes.
* Financial awareness in services business.
* Demonstrated problem solving capability, waiting ability to coach teams through.
* Strong interpersonal leadership and written communication
* Transparent shares critical information, speaks with candor, contributes constructively.
* Focused: quick learner, strategically prioritize work as work goals or KPI drive.
Note:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
Additional Job Description
Compensation Grade
SPB2
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening.
Relocation Assistance Provided: Yes
Director of Customer Service
Team Manager Job 25 miles from Monroe
As Director of Customer Service, your primary responsibility is to understand our clients' needs and lead the Customer Support team to deliver exceptional customer service and support. The Director of Customer Service will be in a very visible leadership role to our customers and must demonstrate exceptional leadership, personnel management, and organizational skills.
You will be responsible for overseeing the creation and success of a highly integrated customer service team composed of engineers & customer service representatives, in meeting and exceeding support metrics and SLAs. You are technical and will challenge the team to solve problems and improve the delivery of our services. You will work closely with leaders in Software, Engineering, Field Services, Commissioning, Sales, and Marketing in improving the delivery of our services. You are the escalation point for our customers and internal teams and will be the champion of customer advocacy and proactive support.
1. Provide strong, dynamic leadership that mentors, develops and guides team members to achieve Customer Satisfaction goals.
2. You will be the face of KPI Support to our Customers for all supported technologies. All escalation activities of Customer Support will be routed through this position. Supporting clients ranging from 50 to 5000.
3. Vendor / Partner management - knowledge of support capabilities, current issues, and recommended upgrades required from our partners. You will hold our partners accountable for providing superior customer support.
4. Monthly customer reporting oversight and report creation.
5. Oversight and Direction of the Customer Support Team. Assuring we have the appropriate staff available for 24/7 operations where uptime is critical to our client's success.
6. Ensure the Customer Support Team is properly trained and knowledgeable on all technologies supported by KPI. You will work closely with our Software Development team.
7. Work with Field Service Director and team to provide prompt field service to our customers when required.
8. Financial Accountability for the development and administration of annual department budgets to attain business goals with operational stability.
9. Conduct effective resource planning to maximize the productivity of resources.
10. Ensure various KPI's and Customer expectations are met or exceeded.
11. Develop great chemistry and interdepartmental accountability within the Lifetime Services Department as well as engineering, software, and installation to provide the proper resources to proactively take care of our customer's needs.
12. Clearly understood metrics (scoreboard)
13. Improve processes and add tools as needed to ensure the teams are using best in class practices.
14. Work closely with various product groups to assist in support and proactively look for product improvements (Voice of the Customer).
15. Lead, schedule, and organize QBRs (Quarterly Business Reviews) with our customers and internal KPI stakeholders.
Requirements
Proven Support professional with a deep understanding of Call Centers, including strengths in software support, field service support, and the ability to solve customer business needs.
Minimum of 15 years' experience in technical support, field service support, with at least 7 years of direct experience in managing leaders and agents.
ITIL best practices relative to Service Transition, Operations, and Improvement
Electrical Controls experience (general understanding minimum)
Working knowledge and practical experience of all building blocks in support desk and field service solutions such as Salesforce, call center phone systems, hardware, applications, cloud, analytics, etc.
Experience in basic financial analysis (cost effectiveness, cost benefit, etc.)
Demonstrated and verifiable success at leading call centers and field service groups.
Ability to work well under pressure to handle crises and balance several tasks simultaneously.
Ability to work well with customers in stressful situations.
Ability to prioritize, delegate tasks to appropriate staff, and perform required follow-up.
Bachelor's Degree required. Master's Degree or MBA is preferred.
Excellent communication skills with ability to negotiate through extreme high-pressure situations with customers.
Must have a strong customer focus and be able to build relationships and establish trust, respect, competence, and confidence effectively and quickly.
Natural self-starter, decisive, high energy, and can-do attitude.
Strong organizational and project management skills.
Demonstrates high ethical and professional standards.
Proven ability to recruit, develop and retain staff.
This position manages all leaders within the department and is responsible for the performance management and hiring of the employees within that department.
Regular travel to KPI and Customer facilities as required (up to 20%).
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Health Care Concierge Service
401(k) Retirement Plan (Pre-tax & Roth)
Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
Voluntary Life & AD&D Insurance
Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
Pet Insurance
Milk Stork Program
Wellness Program with gift card redemption and wellness challenges
Paid Time Off (Vacation, Sick & 10 Holidays)
Training & Development
KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
Team Manager Nursing Home
Team Manager Job 25 miles from Monroe
Patient Care Services
Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care.
Reviews information on all pending patient admissions, all new admissions (assessments and history) and “alive” discharges to assure that eligibility and appropriateness criteria are met.
Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management.
Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis.
Reviews all imminent “alive” discharges to assure effective discharge planning.
Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations.
Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team.
Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family.
Participates in on-call rotation.
Staff Supervision and Management
Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator
Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs.
Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior
Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations.
Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses.
Quality Improvement/Regulatory Compliance
Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies.
Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement.
Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards.
Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program.
Performs substantive chart reviews to assure there is evidence that quality care is being delivered.
Participates in the Outcomes Management and annual program review.
Performs utilization review of continuous care and inpatient levels of care for all patients on team.
Customer Service/Sales/Marketing
Assures that problems/grievances/service failures experienced by individual pa tients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily.
Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance.
Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation.
Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness.
Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff.
Participates in professional, voluntary or community service organizations
Cost Containment
Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies.
Monitors utilization of resources by every patient to assure cost effective delivery of services.
Controls and is accountable for productivity, labor and all related patient care costs with respect to budget.
Approves all bills/invoices related to patient care services
Professional Development
Attends inservices, educational seminars and workshops.
Develops and achieves professional growth goals and objectives.
Participates as a mentor of newly hired Team Managers.
QUALIFICATIONS
Reliable transportation with appropriate license and insurance coverage for driver and passengers.
Private telephone in home.
Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.
Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.
Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.
Two years successful supervisory experience or equivalent in a health care organization.
EDUCATION
Bachelor's degree preferred.
Current and valid R.N. License to practice in the state where the VITAS program is located.
SPECIAL INSTRUCTIONS TO CANDIDATE
EOE/AA M/F/D/V
Team Manager - Cincinnati
Team Manager Job 25 miles from Monroe
The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial target and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present. You will be dynamic, attentive and an inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.
As a Team Manager you will:
Effectively coach, guide and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets.
Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Store Director.
Be a dynamic and inspiring leader who embodies the LVMH Values. You will Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.
Sales
Deepen the relationship with your clients to achieve or exceed sales targets, product category targets, and relevant KPIs.
Manage and motivate the team to consistently achieve or exceed store commercial targets
Drive client development activities among individual team members to cultivate new and existing clients.
Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
Drive business through key product pillars and KPIs.
Service
Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:
Lead, model, and coach based on client feedback and elevate the Tiffany Experience.
Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being always delivered.
Optimize hospitality and store amenities to create unique experiences.
Act on NPS performance and client feedback to improve customer service.
Talent
Attract, hire, and retain top talent to cultivate a climate of high performance. “People who like People”
Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
Prioritize diversity, cultivate inclusive environments, and foster growth
Encourage an entrepreneurial spirit
Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
Leverage and utilize training and development offerings to effectively support growth and development to drive performance.
Operational Excellence
Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.
Ensure exceptional operational support to drive sales and service.
Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices
Ensure compliance with all internal control procedures.
Experience
Required
Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
Proven track record in sales generation, managing the achievement of commercial results.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
Must have authorization to work in the United States or in the country where the position is based.
Desired:
A college/university degree.
#LI-Onsite
CVG Flight Operations Support Supervisor
Team Manager Job 32 miles from Monroe
Job Title : Flight Operations Support Supervisor
Department: OCC - Operations Control Center
Reports To : Flight Operations Manager CVG
This position will directly support and assist the Flight Operations Manager with all aspects of Kalitta Air flight operations by providing and facilitating clear and concise communication to and from all relevant Kalitta Air staff, vendors, and customers as necessary for the daily operation of the Kalitta Air CVG station. This position will assist flight and ground personnel (internal and external) with swift and effective problem solving all in an effort to efficiently and safely maintain an on-time operation culminating with a quality product to the final customer. Assist Flight Operations Manager with situations, management decisions, and coverage when the Manager isn't available
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Duties and responsibilities include, but are not limited to:
Researching and resolving discrepancies in data, forms and records
Provides additional staff assistance to the Flight Operations Manager as needed
Assists Manager with hiring and training personal as needed
Works with other staff (internal and external) on task as assigned by the Flight Operations Manager CVG
Communicates with flight crews, operations departments, vendors and customers to resolve issues and ensures that all issues are communicated to each stake holder in a timely manner
Ability to handle high volume, high tempo work demand as well as meet deadlines
Working knowledge of Microsoft Office, Windows and Windows based software
Will serve as office supervisor in the absence of the Flight Operations Manager
Will be available to provide necessary supplies at flight crew or ground crew request.
Other duties as assigned by the Flight Operations Manager
EDUCATION and/or EXPERIENCE:
High school graduate; some college and or technical school desirable or equivalent professional military education and/or experience.
LANGUAGE SKILLS:
Ability to read, write and understand spoken and written English. Ability to write routine reports and correspondence. Ability to give verbal and written direction to assigned staff.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required but not all inclusive.
Employee must be willing and able to obtain and maintain SIDA (Security Identification Area) credentials with an unrestricted U.S. Customs background clearance as well as the ability to operate a motor vehicle safely in a high traffic aircraft operations area.
Employee must have a heightened sense of situational awareness in order to safely function in this environment.
Employee must have very good interpersonal skills with a customer service mindset.
Employee will need to be able to climb stairs and carry up to 40lbs
PHYSICAL DEMANDS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
Employee will primarily perform duties in an office setting where the noise level in the work environment is usually controlled. However, there will be occasions that require the applicant to be in or around aircraft operational areas (ramps, flight line, hangers, warehouses etc. Work may be required outdoors during any type of weather.
Perioperative Team Manager - Operating Room
Team Manager Job 25 miles from Monroe
UC Health is hiring a full-time Perioperative Team Manager for the Operating Room at the UC Medical Center. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is committed to providing an inclusive, equitable and diverse place of employment.
The Perioperative Team Manager (RN) plays a pivotal leadership role in the daily management and coordination of the perioperative services team, ensuring high-quality care and efficient operations within the surgical environment. This position directly oversees nursing and surgical support staff in the operating room, fostering a collaborative and supportive atmosphere for both patients and staff. The Perioperative Team Manager is responsible for operational management, resource optimization, and staff development, with a focus on patient safety, quality improvement, and compliance with healthcare regulations. While the role shares many responsibilities with the Clinical Manager RN, it operates with a slightly more focused scope, providing leadership at a departmental level with fewer strategic and financial oversight responsibilities.
PATIENT POPULATION - (CLINICAL ONLY):
* Engages in population appropriate communication.
* Has knowledge of growth and development milestones and tasks.
* Gives clear instructions to patients/family regarding treatment.
* Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
* Identifies any physical limitations of the patient and deploys intervention when necessary.
* Recognizes and responds appropriately to patients/families with behavioral health problems.
* Interprets population related data and plans care appropriately.
* Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely.
* Recognizes and responds to signs/symptoms of abuse or neglect.
COMMUNICATION AND RELATIONSHIP BUILDING:
* Ensures effective communication within the perioperative team, including surgeons, anesthesiologists, nursing staff, and support personnel, to facilitate seamless patient care.
* Establishes and maintains communication systems that foster teamwork, collaboration, and trust across the perioperative services team.
* Works to identify and address confidentiality concerns, ensuring compliance with patient privacy standards.
* Collaborate with the Director and other leadership to address operational issues and implement solutions that improve workflow and patient care.
* Provides leadership in conflict resolution, fostering a culture of respect and problem-solving.
QUALITY IMPROVEMENT:
* Supports and participates in quality improvement initiatives aimed at enhancing patient care outcomes in the perioperative setting.
* Implements evidence-based practices and ensures staff compliance with updated clinical policies and procedures.
* Actively participates in performance improvement projects and utilizes data to identify opportunities for better patient safety and surgical outcomes.
* Ensures team engagement in patient satisfaction efforts and coordinates service recovery strategies to address patient or family concerns.
* Champions regulatory compliance and works with medical staff to address process improvements in surgical care.
SAFETY:
* Promotes and enforces adherence to patient safety protocols, including Joint Commission National Patient Safety Goals and infection control practices.
* Supports staff in maintaining a non-punitive environment for reporting errors, ensuring that issues are addressed constructively to enhance safety.
* Coordinates with leadership to conduct drills and ensure readiness for potential disaster or emergency situations.
* Takes proactive steps to anticipate and mitigate potential risks to patient safety in the operating room.
RESOURCE MANAGEMENT:
* Ensures optimal use of clinical resources, including surgical supplies, equipment, and staffing.
* Monitors and evaluates the use of surgical instruments, supplies, and implants, making recommendations for updates or improvements.
* Assists in managing operating room turnover times and ensures compliance with surgical schedules.
* Collaborates with leadership to forecast resource needs and streamline inventory management processes.
* Evaluates new technologies and assists with their integration into clinical practice, optimizing patient care.
HUMAN RESOURCES MANAGEMENT:
* Promotes the professional growth and development of nursing and surgical support staff through mentorship, education, and leadership.
* Acts as a coach for staff development, guiding them in skill enhancement, career planning, and performance improvement.
* Contributes to staff recruitment, orientation, and retention strategies, ensuring that staffing levels meet the demands of perioperative services.
* Performs annual evaluations, provides constructive feedback, and assists with corrective actions when needed.
* Maintains operational readiness by providing on-call management support for the operating room.
CUSTOMER SERVICE AND PATIENT EXPERIENCE:
* Champions the creation of a positive, supportive environment for patients and families, ensuring their needs and concerns are addressed promptly and compassionately.
* Collaborates with physicians to ensure that patient preferences and care expectations are met, promoting a patient-centered approach to care.
* Facilitates continuous improvement of customer service initiatives by mentoring staff on effective patient communication and service delivery.
* Works with the hospital liaison to coordinate resources and ensure that surgical procedures are executed according to the highest standards of care.
PROFESSIONALISM:
* Models high standards of professional conduct and clinical expertise, promoting a culture of accountability and ethical practice.
* Engages in ongoing professional development and encourages staff to pursue continuing education, certifications, and involvement in professional organizations.
* Role models personal and professional boundaries, maintaining a balance between leadership responsibilities and patient care.
* Strives to maintain a work environment conducive to open communication, moral support, and shared decision-making, ensuring the best outcomes for both patients and staff.
Education: Required: Bachelor of Science in Nursing (BSN). | Required: Current Ohio RN License. Required: BLS certification. Preferred: Certification in Operating Room Nursing (CNOR).
Experience: 3-5 years' Operating Room experience, with broad knowledge of multiple surgical specialties.
About UC Health
UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is committed to providing an inclusive, equitable, and diverse place of employment.
Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
Acquisition Support Manager, Senior
Team Manager Job 25 miles from Monroe
The Senior Acquisition Support Manager will provide program management support to define, document, and track capabilities and requirements for the Engine CIP program and directly support the Government CIP program manager to implement the annual requirements generation process. Principal Duties and Responsibilities * Utilize in depth knowledge of AFMAN 20-116, Propulsion Life Cycle Management for Aerial Vehicles and other DoD, Air Force and lower-level acquisition and contractual policy, publications, supplements, manuals, etc. (e.g., DoDI 5000.2), as well as other applicable documents and regulations, systems, and guides as they relate to aircraft engine management. * Support acquisition strategy development for new engine, modification, or retrofit requirements and applications, and incorporate acquisition streamlining processes. * Prepare plans and documentation required to participate in the Material Development Decision (MDD), the pre-/post-Acquisition Strategy Panel (ASP), source selection activity and the Milestone A, B and C decision processes (DoDI 5000.2). * Develop and prepare briefings in required format to provide program status for review and approval by Government program manager. * Arrange and support various program actions, including Engine CIP IPT actions, to include meeting attendance and preparation of meeting minutes. * Assist in development of funding requirements and programming of funds leading to program implementation as well as for Engine CIP requirements. * Support planning and execution of all engine retrofit activities, including the planning for retrofit requirements and the program- approved requirements to be budgeted in the POM. * Monitor financial obligations and expenditures as well as cost / schedule / performance to confirm funded program activities are obligated and executed on cost and on schedule. * Plan, organize, complete, and present assessments of cost, budget and schedule implications. * Conduct research of cost, budget, schedule, and related technical, performance, and program data to enhance analysis and estimating capabilities (research includes inputs to program financial management, budget and financial analysis, obligation and expenditure forecasting, unliquidated obligations, funds management, funds status, funds control techniques, and reconciling budgetary or financial data). * Conduct cost effectiveness, reliability, and technical risk assessments and scheduling trade-off studies, and document the results in technical reports. * Develop schedules and metrics to track program status using Earned Value Management (EVM) principles. The Contractor shall monitor, track, and report milestone and implementation status. The Contractor shall coordinate program schedules of all engine investment planning to Propulsion Division Engineering Chiefs and Type-Model-Series (TMS) / CIP program managers. The Contractor shall identify and assist with resolution of program management issues. * Prepare cost estimates for all phases of acquisition and sustainment programs in support of cost as an independent variable, reduction in total ownership costs, life cycle cost analysis, EVM system, and cost and economic analysis. * Develop and coordinate each of the TMS task inputs into the annual Engine CIP Working Group (ECWG). Coordinate with the TMS teams, MAJCOM management, and division engineers to cost and rank the proposed annual schedule. The Contractor shall assess the final CIP product and recommend an implementation strategy. This effort leads to the AFLCMC/LP Director's approval of the finalized targeted tasks for Government action. * Interface and coordinate with senior AFLCMC/LP leadership headquarters, MAJCOMs, operational wings/squadrons, test agencies and Air Force centers to accomplish assigned tasks. * Apply and facilitate engine performance improvement events and actions, using Air Force Smart Operations for the 21st Century (AFSO 21) guidance, policy, and principles. * Support the planning and execution of required accelerated mission testing for the TMS engine suite as required to include documentation of test dates and tasks included in each test. * Provide weekly updates to the AFLCMC/LP Chief on the status of suspenses during regularly scheduled meetings or via ad hoc requests. * Plan, prepare and program for Headquarters Air Force (HAF)-mandated Item Unique Identification (IUID) requirements. This will requires interface with multiple parties, * Analyze Engineering Change Proposals (ECP) and Original Engine Manufacturer (OEM) EPD task proposals for accuracy, quality and consistency with program objectives, and ensure proper coordination with all functional areas for technical evaluations. The Contractor shall provide recommendations to Government managers. The Contractor shall support execution of ECP improvement efforts to improve efficiency and effectiveness of all ECPs. * Assist with oversight of engine fleet management processes and status reviews for proper and sound execution of engine management operations. The Contractor shall assist with oversight of engine depot management, scheduling and business processes to support the sustainment of the engine and ensure the needs of the user are met. The Contractor shall monitor engine OEM execution and advise Government program managers of appropriate actions to ensure a supportable system; * Support cost, schedule, and performance management of Combined Test Force (CTF) operations and management for the engine program. * Coordinate CTF activities, facilitate meetings, capture meeting minutes and action items, and provide CTF-related information to leadership as needed. * Recommend, produce, maintain, and report management metrics that track implementation and progress of all engine programs via the Engine Life Management Plan (ELMP) and the engine investments management process. The * Develop and maintain databases to report program status and other metrics for the Engine CIP. The Contractor shall also be the integrator for CIP historical data mining as well as developing and implementing the CIP data repository to support the Government CIP program manager for HAF, SAF, MAJCOM, and AFLCMC actions. * Support audit agency requests for information regarding engine programs and research, gather data, and propose responses for review and assessment by Government engine managers. The Contractor shall research and develop data for Air Staff requests, ECWG, Engine Advisory Board and CIP program management reviews. * Develop and provide CIP process training to Government TMS/CIP program managers. At COLSA, people are our most valuable resource and centered at our core value. We invite you to unite your talents with opportunity and be a part of our "Family of Professionals!" Learn about our employee-centric culture and benefits here. Required Experience One of the following combinations of education/experience: *
Master's or Doctorate Degree in a related field and ten (10) years of experience in the respective technical / professional discipline being performed, five (5) years of which must be in the DoD -OR- * Bachelor's Degree in a related field and twelve (12) years of experience in the respective technical/professional discipline being performed, five (5) of which must be in the DoD -OR- * HS Diploma and eighteen (18) years of directly related experience, eight (8) of which must be in the DoD. * Experience should include at least ten years of recent program management experience with a demonstrated knowledge of DoD acquisition and have at least ten years of experience in the field of specialized expertise with respect to DoD programs. * U.S. Citizenship required; Active Secret security clearance required. * Working knowledge of desktop applications including word processing, spreadsheet, and database software packages Preferred Qualifications *
EVM Experience Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. COLSA Corporation is an Equal Opportunity Employer, Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. This position will be posted for a minimum of 3 business days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed. COLSA offers a comprehensive and customizeable benefits program which includes Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, Accidental Death & Dismemberment, Supplemental Income Protection Programs, 401(k) with company match, Flexible Spending Accounts, Employee Assistance Program, Education & Certification Reimbursement, Employee Discount Program, Wellness Program, Paid Time Off and Holidays.
Care Management Team Supervisor
Team Manager Job 25 miles from Monroe
Join our mission to help individuals with mental illness and addictions to lead healthy and productive lives. GCBHS has two immediate openings for a Care Management Team Supervisor to provide case management services to adults experiencing mental health and substance use disorder. Candidates enrolled in a Master's program that will lead to a credential in Counseling or social work, are strongly encouraged to apply.
Why Work at GCBHS?
GCBHS is a pioneer in the field of behavioral health treatment for adults, children, and families
Top Workplace every year since 2010
Paid Time Off and Sick Time
Flexible work schedules
Public Student Loan Forgiveness
Tuition Assistance at $2,500 for MSW or MA-Counseling
Free licensure supervision
Comprehensive health insurance
403(b) Retirement with Match
Quarterly Bonus Opportunity
Position Responsibilities:
Participates in planning, design and development of services and marketing of services to the homeless system and other community representatives.
Coordinates the activities and operation of team, including the coordination of client care issues with community services to insure efficient provision of quality services to clients.
Provides leadership and supervision to team staff, including facilitating regular team meetings, documented one-on-one individual supervision meetings, identifying and addressing performance objectives and training needs, etc.
Hires, orients, trains, schedules and evaluates staff.
Responsible for own and the team's outcomes. Responsible for collecting and managing data requested for outreach reporting.
Conducts community presentations and trainings.
Monitors outreach phone log and all team service documentation to ensure the completion of accurate and timely documentation of services provided. Ensures follow up takes place to stakeholders who contact the outreach team.
Provides and coordinates outreach services to clients, including documentation of services provided.
Provides leadership and direction to staff in areas of outreach services to clients
Position Requirements
Licensed by the Ohio Counselor, Social Worker and Marriage and Family Therapist Board - LSW or LPC is preferred
SW or Counselor Master's program can be considered
Demonstrated leadership and supervision skills preferred.
Candidates enrolled in a Master's program that will lead to a credential in Counseling or social work, are encouraged to apply.
GCBHS has been named a Top Workplace in Greater Cincinnati and Northern Kentucky since 2010! Please visit our website to learn more about GCBHS.
#LifeChanging
Clinical Team Supervisor
Team Manager Job 17 miles from Monroe
BASIC FUNCTION: To supervise the clinical team to assist Physicians with assigned responsibilities and provide an appropriate medical environment to assure high quality care. Has access to patient's charts to perform job functions listed below. PRIMARY RESPONSIBILITES:
Supervises Nursing team
Department workflows and daily operations
Policies and Protocols - implement, create and update annually
Order Set Management
Compliance: OSHA, Employee Health Incidents/ BWC, Medication Control, OARRS updates, State reporting, clinical licenses, CPR compliance, etc.
Quality: Clinical Auditing (monthly), create and implements quality metrics for departments/ individuals
Clinical Office Licenses- TDDD
HR: performance reviews, corrective actions, scheduling, manages PTO requests, timecards, interviews, training, updating job descriptions, ensures queues are covered, customer service calls, clinical patient complaints etc.
Medical Supply/ Medication cost control and inventory system implementation and management at multiple locations
Willingness to Obtain MS certification for clinical oversight and assists with patient education and engagement
MIPS and other Quality reporting
SKILLS: Verbal Communication Written Communication Technical Communication Customer Relations Customer Service Diplomacy Filing Math Aptitude Strong Leadership Multitask Organization Planning Professionalism Project Presentation Reading Time Management Computer Literacy EDUCATION/TRAINING: LPN Licensure or higher EKG/Blood Draw/Injections EXPERIENCE: Prior medical office management experience required
Office Manager*
Team Manager Job 25 miles from Monroe
Office Manager: Customer Service Expert Bone Dry is in search of a qualified Office Manager to support the company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties.
Duties and ResponsibilitiesProcess all sold folders in Dropbox daily.Create job packets and leave in appropriate area.Process credit applications for salesmen.Call homeowner to schedule roofs.Send roof orders to Distributor.Make AR calls.Enter completed repair job pictures in CRM.Answer all calls - make sure all calls get answered even if having to put someone on hold is needed.Greet all incoming customers.Call all Contractor Nation and Home Advisor leads - if unable to reach by phone and email is given, send short email.Process route sheets daily, including task information from prior day and reschedule any appointments listed to be rescheduled on route sheets.Process open proposals in CRM.Get mail and apply any payments from checks received.Make deposits.Order EagleViews for next day's sales appointments.Do courtesy reminder calls for appointments - mark customers on route sheet with a check mark if you spoke with them and a "LM" if you had to leave a message.
QualificationsHigh school diploma or equivalent Prior customer service experience helpful
Compensation and BenefitsPay range $15-$17 commensurate with experience Medical, vision, and dental insurance 401(k) plan with 3% company match PTO, vacation, and sick time
Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.
Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact **********************, and a representative will be in touch.