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Fulfillment Operations Team Leader
Target 4.5
Team Manager Job In New Hartford, NY
The pay range per hour is $23.50 - $39.95 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at ********************************************** ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT FULFILLMENT Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships, products safely, efficiently and effectively to deliver convenience and quality for our guests. At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of: Knowledge of guest service fundamentals and experience building a guest first culture on your team Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals Skills in process improvements and workload efficiency Experience helping build a team of hourly team members As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard Drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your ETL Utilize your workload planning tools to complete all scheduled workload ensuring all orders are fulfilled to meet the delivery and service standards Review all fulfillment reporting to identify gaps and develop a plan to resolve With direction from your ETL, create intra-day workload optimization plans for your team Be an expert of operations, accuracy, process and efficiency Enable efficient delivery to our guests by leading pickup and ship from store workload Evaluate and recommend candidates for open positions and develop a guest-centric team With ETL guidance, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations Support your ETL in leading team onboarding and learning Lead and coach the team to ensure accuracy and efficiency in all fulfillment processes, with guidance from your ETL Close knowledge and skill gaps through training and experiences Work a schedule that aligns to guest and business needs (this includes early morning, evening, and weekends) Ensure supplies are ordered timely and stocked If applicable, as a key carrier, follow all safe and secure training and processes Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment Model a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others. Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions Address store needs (emergency, regulatory visits, etc.) Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you…. That's why we love working at Target Leading teams who are stocking, setting and selling Target products sounds like your thing… That's the core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Fulfillment Operations Team Leader. But, there are a few skills you should have from the get-go: High school diploma or equivalent Must be at least 18 years of age or older Previous retail experience preferred, but not required Lead and hold others accountable Learn and adapt to current technology needs Work independently and as part of a team Manage workload and prioritize tasks independently Welcoming and helpful attitude Effective communication skills We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Access all areas of the building to respond to guest or team member issues Interpret instructions, reports and information Accurately handle cash register operations as needed Climb up and down ladders Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others, and team lift items 45-100 pounds Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary. Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at ************** for additional information.
$23.5-40 hourly 32d ago
Office Manager
Central New York Community Foundation 3.3
Team Manager Job 43 miles from New Hartford
TITLE: Office Manager REPORTS TO: Human Resources & Operations Officer STATUS: Regular, Full-time, Non-Exempt POSITION DESCRIPTION SUMMARY: The Office Manager serves as the first point of contact for all callers and visitors of the Central New York Community Foundation, as well as oversees and coordinates operations of the CNY Philanthropy Center to serve its visitors and tenants. In addition, this position provides administrative support to both entities to optimize efficiency and professionalism, ensuring that the Community Foundation puts forth a professional and high-functioning face to internal and external constituents. MAJOR RESPONSIBILITIES: Philanthropy Center Operations: As the first impression for visitors to the Philanthropy Center and the Community Foundation, the Office Manager is responsible for greeting all callers and visitors in a courteous, efficient manner, providing a professional and positive experience Maintain familiarity with and enforce policies regarding room usage Monitor cleanliness, functionality and professional appearance of the office space, CNYPC space and meeting rooms Ensure the reception desk has appropriate coverage at all times Maintain the Philanthropy Center calendar by using our reservation software and assist with room rental AV usage Maintain security software to ensure that the facility is secure after hours Support Human Resources & Operations Officer with any building related needs Handle billing for tenants and building room usage Ensure CNYCF kitchens are stocked with supplies for staff as well as external meetings set-up (to include providing beverages) and break down of events occurring throughout the building. Order kitchen supplies, run dishwashers, keep space clean, etc. General Administrative Support: Mail Management: Collect, sort and distribute all incoming mail including faxes to staff as addressed; process and expedite all outgoing mail including FedEx and other packages Record, endorse and notify staff of checks received in the mail Receive deliveries and notify appropriate staff of delivery Maintain, purchase and restock office supply inventory Provide administrative support to Community Foundation staff and departments, including triaging voicemails, meeting logistics, community engagement process, recruiting, event registrations, DocuSign administration and other related activities Support preparation of periodic mailings to donors and other constituents and support fulfillment of other external communications efforts Order food and set up/take down room for any executive/board meetings Assist staff with meeting arrangements Provide other administrative, database, event and staff support to Community Foundation departments (including Human Services Leadership Council) as requested or assigned General: Work as a member of inter-departmental teams, as appropriate, to ensure the effective and efficient operations of the Foundation; perform other duties as assigned. PREFERRED QUALIFICATIONS: Deep interest in and commitment to philanthropy and the work of the Community Foundation, with a demonstrated commitment to the Central New York area, its people and their concerns Minimum of 3 years of related work experience required Computer proficiency including knowledge of Microsoft Office, and a willingness to learn all appropriate Community Foundation software Excellent analytical, organizational and communication skills both written and oral Superior attention to detail Ability to organize and prioritize work and manage multiple priorities simultaneously Superior customer service skills to external and internal constituents. Excellent listening skills, follow through and problem-solving abilities Excellent interpersonal, verbal and written communication skills TIME REQUIREMENT This is a full time non-exempt position requiring 37.5 hours per week plus occasional early and late hours for meetings onsite and offsite. Work hours are 8:30 a.m. to 4:30 p.m. with some flexibility. This is an in office based position. BENEFITS Salary range is $50,000 - $60,000. Employee benefits include individual health insurance, dental insurance, vision insurance, annual vacation and sick days, thirteen paid holidays, term life insurance, additional disability insurance, parking, 401(k) retirement savings program with employer contribution and match, optional flex spending accounts for medical or dependent care expenses and other benefits as outlined in the employee handbook. HOW TO APPLY Please send a letter of interest and resume to *****************. Applications will be accepted until the position is filled.
$50k-60k yearly 10d ago
RNG Operations Manager
Ad Energy Recruitment
Team Manager Job 43 miles from New Hartford
AD Energy are working on an exciting new opportunity for a Landfill Manager for one of our clients who develop and operate RNG projects across the USA. The Landfill Manager will be responsible for the day to day running of Landfill sites that produce biogas in Kentucky and Syracuse. Landfill Manager Responsibilities: Managing all aspects of operations including operating budget, scheduled and unscheduled maintenance, gas nominations, and reporting as required by regulators and for environmental credits, health and safety, plant optimization, and performance improvements. Direct and manage all landfill operations, including waste disposal, equipment maintenance, and facility improvements. Communicate regularly with operations staff and host facilities to stay current with operational issues. Working with third parties to troubleshoot issues and maintain a high level of uptime for all of RNG's facilities. Interacting and negotiating with external parties including customers, suppliers, technology providers, utility providers, engineering firms, permitting agencies, and consultants to represent the interests of the business. Develop, direct, and coach a team of Plant Operators and Technicians to ensure safe, effective, and efficient operations at all times. Assist in hiring operations and support staff or contractors, as required. Participate in Corporate Health and Safety meetings and training as required. The Landfill Manager will perform other duties, as required. Landfill Manager Qualifications: Bachelor's degree in Chemical Engineering, Mechanical Engineering, or related field. 5-7 years of work experience in biogas, landfills, renewable natural gas, wastewater, and/or natural gas industries. Strong knowledge of environmental regulations and waste management practices. Managed natural gas, petrochemical, LNG, or biogas operations and are familiar with maintaining natural gas equipment such as gas compressors and natural gas clean-up equipment. Operational experience for other industries with similar equipment will be considered. The Landfill Manager will be experienced in reading PFDs, P&ID, mechanical, electrical, and piping drawings. Strong understanding of RNG production processes, equipment, and best practices. Proven leadership and team management skills. Excellent communication and problem-solving abilities. Strong commitment to health, safety, and environmental compliance Ability to troubleshoot and solve technical issues independently. Excellent communication and teamwork skills. Strong negotiation and analytical skills with attention to detail. Strong Microsoft Excel, PowerPoint, and Word skills. Ability to multi-task and stay focused on priorities in a fast-paced environment to meet deadlines. Must be a strong team player who is able to collaborate with colleagues on complex assignments. Flexibility to do what needs to be done with a roll-up-the-sleeves attitude. Ability to travel to sites on an as-needed basis Experience in agricultural digesters, wastewater treatment plants or landfills that produce biogas. Knowledge of Carbon Intensity, RIN, LCFS Must be willing to work onsite To be considered for the Landfill Manager role, please apply now !
$80k-128k yearly est. 21h ago
Customer Experience Manager - Victoria's Secret - Sangertown Square - New Hartford, NY
Victoria's Secret 4.1
Team Manager Job In New Hartford, NY
A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. Click here for benefit details related to this position. Minimum Salary: $21.15 Maximum Salary: $29.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$21.2-29 hourly 15d ago
Operations Outsourcing team (vendor manager/recruiter)
Aefreelance
Team Manager Job 43 miles from New Hartford
ProZ. com 13/11/2024 Operations Outsourcing team (vendor manager/recruiter) Where: Remote Hybrid (Syracuse, New York, USA) Hybrid (La Plata, Buenos Aires, Argentina) ProZ. com , the world's largest community of language professionals, seeks a Languages Recruiter and Vendor Manager. . .
$95k-161k yearly est. 32d ago
Retail Banking Team Manager
Bank of America 4.7
Team Manager Job 4 miles from New Hartford
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing overall team performance. Key responsibilities include overseeing day-to-day activities of employees, managing risk, and driving operational excellence. Job expectations include conducting performance reviews, hiring, onboarding and team retention. Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully. Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement. Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results. Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks. People Manager & Coach: Knows and develops team members through coaching and feedback. Financial Steward: Manages expenses and demonstrates an owner's mindset. Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth. Driver of Business Outcomes: Delivers results through effective team management, structure, and routines. Required Qualifications: 2+ years of Leadership/Management experience in the financial industry Proven experience and ability to successfully achieve department goals Flexible to meet varying hours/days, when necessary Results driven and metrics focused Ability to motivate and drive results Strong written and verbal communication skills Advanced knowledge of Microsoft applications - Excel, PowerPoint, Outlook, etc. Demonstrated team player with the ability to work independently Strong organizational and leadership skills Excellent time management skills Desired Qualifications: Call center experience Reporting experience Skills: Coaching Customer Service Management Customer and Client Focus Issue Management Performance Management Active Listening Decision Making Inclusive Leadership Talent Development Analytical Thinking Drives Engagement Hiring and Onboarding Process Performance Measurement Risk Management Shift: 2nd shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NY - Utica - 5701 Horatio St - 5701 Horatio Arterial (NY7501) Pay and benefits information Pay range$71,000.00 - $99,400.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
$71k-99.4k yearly 7d ago
Team Member Relations Manager
Turning Stone Enterprises 4.2
Team Manager Job 18 miles from New Hartford
Starting Salary: $100,093/year As a Team Member Relations Manager with Turning Stone Enterprises, you will lead and support a team in delivering exceptional internal services aligned with organizational culture and business goals. Your role encompasses leadership, team member relations, talent development, and operational efficiency. You'll partner closely with department leaders, acting as a trusted advisor and coach to foster a positive work environment and drive organizational success. This is an on-site position based in Verona, NY. What we value: Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service. Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career. Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work. Why choose Turning Stone Enterprises? Paid weekly Variety of schedules Paid time off Tuition assistance Career-building professional development Discounts from dining to fuel to concerts Team Member appreciation events Quality healthcare and dental benefits A robust 401k retirement plan Dealer School Finance Scholarship Program What you will do as a Team Member Relations Manager Lead and mentor the Team Member Relations staff, ensuring high-quality service delivery to all departments. Ensure compliance with company policies and alignment with cultural and business objectives. Oversee disciplinary actions and terminations, ensuring consistency and mitigating risks. Manage and conduct initial reviews of team member complaints, particularly harassment claims, and provide thorough follow-up. Assist in delivering orientation programs as requested. Actively coach and support operational leaders, fostering their growth and effectiveness. Deliver training sessions on company policies, performance management, and corporate culture as needed. Review and approve all terminations within your areas of responsibility, escalating relevant issues to senior leadership. Ensure consistency in performance documentation and corrective actions. Monitor and manage workload and staff performance to optimize efficiency. Provide regular updates and accountability mechanisms to ensure alignment with organizational goals. Lead monthly communication sessions with department leaders, fostering collaboration and consistency across departments. Distribute communication materials to enhance internal networking and information sharing. Analyze team member relations trends, exit interview data, and turnover rates to identify and address areas of concern. Use data insights to inform decision-making and company strategies. Support recruitment efforts by facilitating effective interview processes as needed. Partner with recruiting staff to ensure best practices in candidate selection. Work closely with department heads to align procedures, standards, and staffing with business objectives. Provide guidance on organizational design, compensation, and reporting structures. Maintain a visible and accessible presence, scheduling early morning, evening, or weekend meetings to meet departmental needs. Participate in various committees and focus groups to promote a positive work environment as needed. To be successful as a Team Member Relations Manager, you'll need: Bachelor's Degree in Human Resources or a related field. Minimum of five years of comprehensive Human Resource experience, covering recruitment, training, compensation, team member relations, and benefits. Proven leadership skills with the ability to mentor and guide teams and department leaders. Strong interpersonal skills and sound judgment in handling sensitive situations. Excellent oral and written communication skills with the ability to network and build relationships across the organization. Strict adherence to confidentiality and ethical standards. Proficiency in MS Office and related software. Ability to accommodate early morning, evening, or weekend meetings as needed. Willingness to travel to various Turning Stone Enterprises locations. Strong analytical skills with the ability to evaluate data and make informed decisions. Excellent organizational skills, with the ability to manage multiple priorities and deadlines effectively. Ability to stand/walk for long periods of time and lift up to 10 lbs. Who We Are: We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures. Why You Will Appreciate Us: At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center. With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team! #LI-DNI
$100.1k yearly 60d+ ago
Applications Support Manager
Oneida Innovations Group
Team Manager Job 18 miles from New Hartford
* Posted 17-Sep-2024 (EST) * 5218 Patrick Road, Verona, NY, USA * 100000-130000 per year * Salary * Full Time * *Medical, Dental, Vision (employer paid), 401K w/matching, Paid Time Off (Sick/Vacation) and Holiday Pay* Email Me This Job Oneida Innovations Group is a tribally owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises, each focused on delivering exceptional customer experiences and service. We are currently seeking an Applications Support Manager to join our team! **Duties & Responsibilities****:** * Oversees the work of a team responsible for designing, building, testing, deploying, maintaining, and supporting applications. * Actively engages with departments to identify opportunities where technology can provide a more efficient and effective business solution. * Evaluates current technology effectiveness and makes recommendations on use of current technology and/or new technology to deliver a solution that improves productivity or enhances end user/guest experience. * Develops benefits analysis and cost comparison for proposed enhancements and upgrades. * Manages all vendor relations to include establishing and maintaining vendor relationships; contract negotiations, service delivery, to include contract compliance, and invoice reconciliation and processing. * Partners with vendor to develop short and long-term product roadmaps to ensure continuous improvement of applications. * Provides effective leadership and oversight to team; provides clear direction and timely feedback to help employees be successful in their role. * Collaborates with the Director of IT Operations to ensure services meet the needs of the IT and organizational strategies. Provides leadership with regular updates on project status and key accomplishments within the Applications function. * Effectively facilitates meetings with employees from various organization levels, to include Sr. Management, leveraging technology for content delivery. * Consistently collaborates with the IT Operations team members to solve complex procedural, operational and technical problems. * Brings resolution to customer support issues, routed through ONE's Help Desk, by managing and resolving escalated tickets in a timely manner and within Service Level Agreements. * Ensures user access audits are completed routinely. * Ensures existing solutions and potential upgrades follow prevailing compliance standards and regulations * Keeps abreast of new technological and/or procedural developments and guides staff as appropriate in the use of new procedures and technologies. **Minimum Qualifications****:** * Bachelors Degree in Computer Science, Engineering, Business Management or related discipline; and/or minimum equivalent experience of ten or more years working in an IT environment. * Minimum of 5 years of application development management experience. * Must have excellent organizational, verbal and writing skills. * Must have the ability to perform well under pressure in a multi task environment. * Must be able to interface with management and perform as a liaison between IT applications staff and the organizations business operations departments, as well as, management teams. * Demonstrates competency in application program code and design walk-through; and effectively provides constructive input for application improvements. Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law. **#LI-DNI** You must select a location. You must select an education status answer. You must select a seeking status answer.
$97k-149k yearly est. 32d ago
Fulfillment Operations Team Leader
Roundel
Team Manager Job In New Hartford, NY
Fulfillment Operations Team Leader page is loaded **Fulfillment Operations Team Leader** **Fulfillment Operations Team Leader** locations1 Sangertown Sq Ste 3, New Hartford,NY 13413-1595 time type Variable posted on Posted Today job requisition id R0000378552 The pay range per hour is $23.50 - $39.95Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at . **ALL ABOUT TARGET** As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. **ALL ABOUT FULFILLMENT** Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships, products safely, efficiently and effectively to deliver convenience and quality for our guests. **At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of:** * Knowledge of guest service fundamentals and experience building a guest first culture on your team * Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies * Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals * Skills in process improvements and workload efficiency * Experience helping build a team of hourly team members **As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:** * Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions * Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard * Drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your ETL * Utilize your workload planning tools to complete all scheduled workload ensuring all orders are fulfilled to meet the delivery and service standards * Review all fulfillment reporting to identify gaps and develop a plan to resolve * With direction from your ETL, create intra-day workload optimization plans for your team * Be an expert of operations, accuracy, process and efficiency * Enable efficient delivery to our guests by leading pickup and ship from store workload * Evaluate and recommend candidates for open positions and develop a guest-centric team * With ETL guidance, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations * Support your ETL in leading team onboarding and learning * Lead and coach the team to ensure accuracy and efficiency in all fulfillment processes, with guidance from your ETL * Close knowledge and skill gaps through training and experiences * Work a schedule that aligns to guest and business needs (this includes early morning, evening, and weekends) * Ensure supplies are ordered timely and stocked * If applicable, as a key carrier, follow all safe and secure training and processes * Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias * Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment * Model a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others. * Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions * Address store needs (emergency, regulatory visits, etc.) * Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws * All other duties based on business needs **WHAT WE ARE LOOKING FOR** **We might be a great match if:** * Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests * Providing service to our guests that makes them say I LOVE TARGET! excites you…. That's why we love working at Target * Leading teams who are stocking, setting and selling Target products sounds like your thing… That's the core of what we do * You aren't looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded **The good news is that we have some amazing training that will help teach you everything you need to know to be a Fulfillment Operations Team Leader. But, there are a few skills you should have from the get-go:** * High school diploma or equivalent * Must be at least 18 years of age or older * Previous retail experience preferred, but not required * Lead and hold others accountable * Learn and adapt to current technology needs * Work independently and as part of a team * Manage workload and prioritize tasks independently * Welcoming and helpful attitude * Effective communication skills **We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:** * Access all areas of the building to respond to guest or team member issues * Interpret instructions, reports and information * Accurately handle cash register operations as needed * Climb up and down ladders * Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others, and team lift items 45-100 pounds * Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed * Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary. **Americans with Disabilities Act (ADA)** Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this
31d ago
Dental Office Manager
Lalor Dental
Team Manager Job 43 miles from New Hartford
Full-time Description Syracuse Family Dental is a growing, family-owned, 2nd generation, dental practice, seeking a top notch office manager to join our team at our location in Dewitt An Office Manager's responsibilities include: -Leading and managing the team, including front desk, dental assistants, hygienists and dentists. -Fostering a positive and collaborative work environment. -Resolving patient complaints and issues. -Overseeing financial management tasks, including billing, collections, and insurance claims processing. -Overseeing day to day operations of the office -Supporting the front desk (scheduling appointments, answering the phone, collecting co-pays) Why Join Us? We are a family owned practice Competitive salary with weekly pay Bonus Structure Benefits package including health and vision insurance, paid time off, and 401k with match Opportunities for career growth and advancement State-of-the-art equipment and technology Supportive and team-oriented environment Requirements The ability to multi-task in a fast-paced team environment is required. Looking for career-focused individuals with positive attitudes and a patient-centered mindset. We are looking for full-time candidates. Experience in dental preferred, but not required. Looking for candidates with at least 2 years experience as a manager or a team leader. Lalor Family Dental is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, transgender status, gender dysphoria, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status. Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers, or vendors. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination and all other privileges, terms, and conditions of employment. Salary Description 50,000-70,000/year
$61k-90k yearly est. 35d ago
Regional Dental Office Manager
The Smilist
Team Manager Job 43 miles from New Hartford
The Smilist Dental is looking for a Regional Dental Office Manager to join its growing team. The Regional Dental Office Manager is responsible for providing operational leadership, direction and administration to the assigned dental practices in the region ensuring operational and financial effectiveness through its Practice Managers and Staff. Regional Dental Office Manager Duties and Responsibilities: Achieving business goals, revenue, and profitability through respectful, forward-thinking, and motivational style Act as a liaison for the providers to the Clinical Directors and other members of the management team, relaying any clinical, operational or other issues the providers may have Continuous assessment of all staffing needs and providing support for Practice Managers with effective recruitment Providing training and development support to ensure all office staff demonstrate knowledge of operating procedures and protocols Supporting daily office operations within the region when necessary Responding to clinical and operational concerns timely and effectively. Be accessible and responsive Supporting the achievement of performance targets and budgeted goals Provide outstanding leadership for a geographically dispersed team, recruit key hires, and implement training and cross-training to strengthen service offerings. You will be responsible for developing a high level of excellence with the administrative and operations staff Drive a strong culture and environment that will support and enable all team members to be successful. You will foster accountability, teamwork, and mutual trust and respect for all team members through mentoring and coaching activities Must have a passion for customer service and satisfaction. You will work with team members to ensure that patients of your supported practices are highly satisfied with their experiences Proven ability to improve retail business processes, methods, quality, and decision making to achieve meaningful, measurable improvements Ensure the Practice Managers are compliant with financial policies including, but not limited to collection procedures Regional Dental Office Manager Requirements and Skills: Bachelor's degree in Healthcare Management or other related degrees At least 7 years experience within operations management required At least 5 years experience in leading and managing teams required Proven ability to work independently and professionally in a fast-pace environment Proven ability to lead, coach, teach and manage others Experience with managing budgets and delivering information from P&L statements and delivering strong results and growth through the management of financial resources Ability to handle highly sensitive and confidential information in a manner that inspires confidence and trust Ability to work well with others in a team environment Ability to deliver exceptional customer service Regional Dental Office Manager Benefits: Competitive compensation Paid time off and paid holidays Training to advance your career Full-time employees also enjoy medical, dental, and vision benefits Eligible for a company-sponsored 401k savings plan Access to commuter benefits program Annual performance review and merit increase program Participate in our quarterly contests and receive prizes Eligible for quarterly bonus plan and employee referral bonus Salary: $75,000-$80,000 The Smilist Dental provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$75k-80k yearly 3d ago
Customer Experience Manager
Wilkins Recreational Vehicle Inc. 3.6
Team Manager Job 46 miles from New Hartford
**Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.** **Customer Experience Manager** Nichols, NY Full Time Mid Level We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything! Oversees the entire customer service/parts experience from the point of setting the appointment to finalizing of the customer bill. **Essential Duties and Responsibilities include the following. Other duties may be assigned:** * Greets, establishes, and maintains a positive rapport with customers * Assists customers in determining needs; promotes our products, accordingly. * Able to run the parts counter * Estimates cost of repair and prepares itemized service order * Initiates service orders, secures customer's signature, and closes when completed * Develops a keen understanding of all of our products and services. * Understands effective service sales processes and actively seeks sales opportunities. * Maintains good communication with customer and follows up after work is completed to ensure satisfaction * Understands customer's needs, committed to exceed customer expectations every day. * Complies with all company policies and procedures. **Requirements:** A minimum of 2 years' experience is preferred but not required, motivated individual who enjoys working in a fast-paced environment, professional appearance, strong communication skills, positive attitude, strong work ethic, professional conduct. **Salary Range:** $50,000-$80,000 **Benefits:** * Competitive Wages * Medical/Dental/Vision Insurance * 401K/401K Matching Program * PTO/Sick Time * Voluntary Benefit Program * Employee Referral Program * Employee Discount * RV Borrowing Program ***#1 RV Dealer in New York*** For over three generations the Wilkins RV motto has been: "We offer a huge selection of top-quality RVs at the right price." Wilkins RV is a proud dealer of new and pre-owned motor homes, travel trailers, fifth wheels, toy haulers, and tent campers from top names like Heartland, Forest River, Grand Design, Newmar, Alliance, Coachmen and more. In 1936 C Wilkins Used Cars was founded as an auto detailing shop by Charles (Charlie) Wilkins. Originally, located in Hornell, New York, Charlie started selling RVs in the 1950's. Charlie's son, Ron Wilkins, took over the business in the early 1960's, changing the name to Wilkins RV and began selling iconic RV brands like Coachmen, Shasta and Mallard. In 2004, Ron Wilkins sold the business to his son, Brian Wilkins. Quickly outgrowing the facility in Hornell, New York, Wilkins RV built a new state- of- the art facility and moved the dealership to its current location in Bath, New York. The 50,000 square foot facility sits on twenty-five acres, includes twenty service bays, a 14,000 square foot air-conditioned show room, over 3,000 square feet of parts and accessories and eight campground style hook-ups in case you are looking to spend the night in your RV. In August of 2011, Wilkins RV opened a second location, in Churchville, New York. This location was expanded in the Spring of 2016 to its current 40,000 square foot facility, consisting of sixteen service bays, 12,000 square foot showroom, 2,000 square feet of parts and accessories and six campground style hook-ups for overnight stays. In January 2017, Brian Wilkins acquired Ballantyne RV in Victor, NY and Caps and Campers in Cicero, NY to expand Wilkins RV to four locations. This expansion allowed Wilkins RV to better serve Western NY and now the Syracuse, NY area! With a passion formed by a proud heritage spanning three generations in the RV industry and the community, your Wilkins RV team offers endless opportunities for families to build enduring memories by providing exceptional experiences. At our 7 locations in Bath, NY, Churchville, NY, Victor, NY, Brewerton, NY, Clay, NY, Fulton, NY, and Nichols, NY, you will find a comfortable place to browse, specialized RV service and fully stocked parts and accessories stores. Best of all you will find a friend in the RV business. Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania. ** Apply for this position** Required*** Apply with Indeed Apply with Indeed
31d ago
Call Center Operations Supervisor
Adjusters International 3.8
Team Manager Job 4 miles from New Hartford
The role of the Call Center Operations Supervisor is to manage the daily Call Center and staff in the Utica, NY Tidal Basin Call Center. This includes, but not limited to, Call Center Agents, Team Leads, and Call Center support staff as the Tidal Basin Customer Relations Call Center expands. This position will ensure all facets of the Call Center are meeting program objectives, customer expectations, and operating efficiently. The Call Center Operations Supervisor will work closely with the Tidal Basin's Customer Relations Manager and BUL (Business Unit Lead) to establish and implement standardized Call Center best practices that position TBCR to expand as new programs are awarded. This position is required to work in the Utica, NY Call Center location to maintain a positive on-site management presence for all Call Center staff. Job Requirements and Responsibilities: Responsible for creating, developing, and maintaining a positive customer service-centric culture that fosters motivation, positivity, and respect. Responsible for front line management of the day-to-day operations of the TBCR Call Center. Responsible for creating and maintaining Call Center staffing schedules for each active program. Makes recommendations to the TBCR BUL to staff up or down to meet program objectives. Participates in the hiring process of Call Center staff. Responsible for creating and maintaining a standardized approach to training and education of Call Center staff. Coaches and mentors Call Center staff on customer service best practices and Tidal Basin standards and procedures. Maintains a healthy working relationship with Human Resources department to handle all Call Center staff needs. Facilitates Tidal Basin's quality listening program in compliance with quality assurance program standards. Responsible for creating, maintaining, and managing the updates and delivery of Call Center key performance indicators. Evaluates individual performance reviews and overall team effectiveness with TBCR Manager and BUL. Creates, maintains, and communicates forecast vs. actual reporting that informs senior leaders as to the performance of the Call Center's programs and financial objectives. Develops a deep understanding of all Tidal Basin Call Center programs and contracts. Maintains relationships with IT vendors and internal IT departments to maintain efficient Call Center operations. Supports IT projects related to Call Center technology in the capacity of user acceptance testing. Responsible for understanding all Call Center technology, software applications, phone/computer systems used by Call Center agents and supporting staff. Create Call Center scripts that drive consistency across all agents servicing the same program. Partner with vendors to create required reporting to meet Tidal Basin's program obligations. Ensure that all Call Center agents are kept informed of new working practices, program policies, and technology/information security changes. Assist the manager and BUL, when necessary, to provide content or data for the RFP process. Perform other duties as assigned Skills and Competencies: Excellent organizational skills and attention to detail. Ability to work independently with little supervision. Strong interpersonal, analytical, and problem-solving skills. Ability to clearly communicate operation and/or staffing concerns to management with clear solution-driven recommendations. In-depth understanding in Call Center operations including technologies and data management. Demonstrated Project Management experience. Ability to manage program budgets, create meaningful projections, and presents them to strategic decision makers. Strong verbal and written communication skills. Excellent time management skills with a proven ability to meet deadlines. Required Education and Experience: 3+ years in experience working in a Call Center Management role. Prior experience translating program policies into clear Call Center scripts. Experience building and analyzing Call Center reports and data. Experience liaising between Call Center operations staff and clients to meet goals and objectives. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.
$34k-42k yearly est. 60d+ ago
Turn Team Supervisor
Suny Upstate Medical University
Team Manager Job 43 miles from New Hartford
The Turn Team Supervisor is responsible for providing oversite of cleaning, care, stocking and upkeep of assigned areas. Responsibilities include plan and staff assignments, cleaning devices, ensure training standards are being met. observe work in progress of subordinate employees & investigate and resolve complaints of unsatisfactory performance. Assist in solving work-related problems, inform staff of policy and directives, and ensure the efficient and effective use of time and materials. Must have excellent communication and interpersonal skills and the ability to multitask, organize and delegate tasks based on priority. Will be required to train/retrain employees, and maintain documentation of such on a consistent basis. Minimum Qualifications: Associates degree and two years relevant supervisory experience or an equivalent combination of education and experience required. The ability to manage multiple priorities and excellent communication and organizational skills necessary. Preferred Qualifications: Working in a health care facility, knowledge of medical terminology and OR experience. Work Days: Days/evenings/on call Message to Applicants: This position is located at the Community Campus. The position was originally posted on 8/11/2023 and refreshed on 9/24/2024. Recruitment Office: Human Resources Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at ************** or via email at ****************.
$50k-86k yearly est. 60d+ ago
Customer Experience Manager
Michaels 4.2
Team Manager Job 44 miles from New Hartford
Store - ROCH-VICTOR, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results + Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs + Plan and lead the execution of class and in-store events in accordance with Company programs + Lead the omnichannel processes + Manage and execute shrink and safety programs + Assist with cash reconciliation and bank deposits + Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed + Assist with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development + Serve as Manager on Duty (MOD) + Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others + Acknowledge customers, help locate the product and provide solutions + Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget + Manage and execute the shrink and safety programs + Cross train in Custom Framing selling and production + In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager **Other duties as assigned** **Preferred Knowledge/Skills/Abilities** **Preferred Type of experience the job requires:** + Retail management experience preferred **Physical Requirements** **Work Environment** + Ability to remain standing for long periods of time + Ability to move throughout the store + Regular bending, lifting, carrying, reaching, and stretching + Lifting heavy boxes and accessing high shelves by ladder or similar equipment + If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. + Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings **Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.** **Total Base Pay Range for this Position:** $16.00 - $22.20 At The Michaels Companies Inc, **our purpose is to fuel the joy of creativity** . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (************************** and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels (************************************ , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, **Michaels is the best place for all things creative.** For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com . **Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.** _Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL)._ EEOC Know Your Rights Poster in English (****************************************************************************************** EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers (************************************************************************************************** Federal FMLA Poster Federal EPPAC Poster (******************************************************************
$16-22.2 hourly 21d ago
Crisis Call Center Supervisor FT - Tues-Sat - 7:00 am - 3:00 pm
Contact Community Services 3.7
Team Manager Job 39 miles from New Hartford
Background check required Shift Supervisor, FT Reporting Relationship(s): reports to the Center Functions Manager Hours: Full Time Once training is complete, the option of a hybrid work schedule can be discussed. FLSA Classification: Non-exempt - Salary Range Salary Range - $25.50 - $ 26.00 General Summary The Crisis Call Center Supervisor provides real-time direction and shift support to staff and volunteers responding to crisis, information and referral, and community support lines. Crisis Call Center Supervisor will be responsible for smooth operations during their assigned shift. This position also requires the ability to act as a Crisis Specialist in the call center as needed. Under the supervision of the Center Functions Manager, the Shift Supervisor helps staff manage call volume, call response, active intervention, and self-care during shifts and provide feedback and ongoing communication to supervisory staff regarding shift activity. Duties and Responsibilities Shift management Manage call volume and queue length to ensure calls are being answered appropriately and in a timely manner Respond to overflow calls on all incoming lines with compassion in accordance with the organization's training and scope. Monitor and place outgoing and follow-up calls as scheduled. Coordinates rescue calls as needed for callers requiring emergency assistance Document and review calls in an accurate and timely manner in both web-based helpline and HMIS software Assist in scheduling and filling shifts, as needed Provide feedback and ongoing communication to supervisory staff regarding shift activity Troubleshoot issues that arise during shift, document any concerns, and escalate when additional support is required Act as Crisis Specialist when required Staff support Complete shift check ins, shift check outs, and call debriefing with staff; document all notes Provide real-time direction to ensure staff follow protocols and apply best practices Provide guidance to staff around eligibility for emergency shelter placements in accordance with shelter policies and protocols Assist phone staff with high risk/acuity calls through live listening and guidance in chat Support Crisis Services Educator with staff and volunteer training and complete training documentation Perform additional responsibilities as they develop and are assigned Education Requirements B.A. in Mental Health/Human Services field, or related field of study, required; Master's preferred. Comparable training and experience will be considered in lieu of Bachelors. Must also have a demonstrated ability to effectively manage crises Previous Experience Requirement Crisis counseling/mental health experience; experience linking people with needed community resources; experience supervising, mentoring and training others Knowledge and Skills Needed to Perform Effectively in this Position A successful Shift Supervisor knows the importance of empathy, advocacy, cultural competency, and connection, is a compassionate listener with crisis management and critical thinking skills and has a desire to help those in need. Additionally: Strong empathy, active listening, communication, teamwork, approachability, and interpersonal skills Strong clinical skills, especially in crisis de-escalation and suicide safety assessment and planning Strong documentation skills Ability to adapt quickly to varied protocol/requirements of each incoming/outgoing line Function autonomously and demonstrate effective time management Demonstrate integrity and exercise good judgment and decision-making skills, particularly in a crisis situation Strong functional and technical skills in a web-based computer environment, including database navigation and multi-line phone system Effectively multi-task and use an internal messaging system during calls and throughout shift Additional Requirements Successful completion of AIRS Certified Resource Specialist and AAS Certified Crisis Worker exams within 12 months of hire A sense of responsibility and commitment to Contact Community Services and its mission High energy, patience, and controlling one's emotions, as well as the ability to think analytically in a high-stress environment Strong attendance and punctuality- able to consistently show up on time and work full scheduled shifts and ability to provide advanced notice for time off requests Understanding of personal wellness Work schedules are determined based upon call volume trends. This position requires working some holidays and working weekends (most staff work Saturday or Sunday, and some work both days of the weekend). This position is designated as essential staff. Essential employees perform work involving the safety of human life or the protection of property. Due to this designation, you will be required to report to work for your regular shift in the event the business office is closed due to an emergency. This is a condition of your employment. Physical Dimensions (Job-related physical abilities an individual needs to possess in order to perform the job in a satisfactory manner) Sitting at a computer for long periods of time; entering data; listening & speaking clearly on the telephone. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function in the company. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an 'at will' employment relationship. Contact Community Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
$25.5-26 hourly 9d ago
Team Members & Supervisors - Oneida, Schuyler, Indian Castle & Iroquois Travel Plazas
Applegreen Travel Plazas
Team Manager Job 8 miles from New Hartford
APPLEGREEN SUMMER HIRING EVENT TUESDAY APRIL 23 RD 10:00 AM 5:00 PM Team Members - $16.50 $17.50 per hour Shift Supervisors $19.00 per hour Assistant General Managers - $23.00 per hour Openings at! Oneida Travel Plaza - 5365 NY State Thruway #238, Westmoreland, NY 13490 Schuyler Travel Plaza - 265 Carder Lane Road, Frankfort, NY 13340 Indian Castle/Iroquois Travel Plaza - 2576 State Road 5S, Little Falls, NY 13365 Now Hiring Team Members, Supervisors & Assistant General Managers Chick fil A, Burger King, Panera, Starbucks, Popeye's, Dunkin & Retail C-Store We offer attractive benefits including: Overnight Shift Differential - $1.50 Flexible Schedule Medical/Dental/Vision Insurance Paid Time Off 401(k) with Company Match Earned Wage Access Pay on Demand Education Assistance Employee Referral Bonus Meal Discount Pet Insurance
$17.5-23 hourly 60d+ ago
Call Center Operations Manager
Praesumhealthcare
Team Manager Job 46 miles from New Hartford
Praesum Healthcare: Sales Operations Manager Founded in 2003, Praesum Healthcare provides administrative services for healthcare providers in key geographical locations throughout the Northeast, mid-Atlantic, and Southeast regions. Praesum is an established leader in the healthcare industry. With a solid, growth-focused business model, strong finances, and expert management team, Praesum will continue to grow in the years to come. Praesum currently provides services to behavioral health facilities providing all levels of care from inpatient psychiatric and substance abuse detoxification, through SUD and mental health outpatient clinics. Sales Operations Manager Job description: The Call Center Operations Manager role is a blend of analytics, team management and human resource duties with the goal of driving productivity and efficiency. Sales Operations Manager Duties/Responsibilities: • Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures • Train and manage team of call center representatives and work closely with other departments within the company • Aid human resources department in recruitment process be interviewing potential hires and outlining clear job expectations • Work with other management team members to develop call center objectives and goals, keeping profitability and efficiency in mind • Manage the call center to achieve quantitative and qualitative objectives • Preparing reports and analyzing call center data to identify trends. • Improve processes, ensure resources are properly allocated, and maximize efficiency • Identify bottlenecks and offer solutions for improvement • Lead team meetings and coach and motivate team members • Hire, onboard, train and coach call center personnel • Analyze call center data and prepare reports for upper management. • Evaluate staff effectiveness and performance annually or on an as-needed basis • Create a welcoming and motivating environment for employees • Ensure employee satisfaction Sales Operations Manager Requirements: • Salesforce experience • High School Diploma / GED preferred • Problem-solving and conflict resolution skills • Strong people management and development skills • Ability to mentor, coach and motivate others • Analytical abilities • Organizational and multitasking skills • Strong leadership skills Sales Operations Manager Schedule: • Full Time Full time employees may be eligible for the following: • Insurance: Medical, Dental, Vision, and STD options • Medical FSA and Dependent Care Account • 401k with company match up to 5% • Accrued PTO Plan • Education reimbursement • Career Advancement Opportunities *** This job does NOT sponsor visa's and we are unable to consider out of country applicants *** If you are interested in this opportunity or know someone that you respect who would be a good fit for this position, please email: Chase - *************************** Director of Talent Acquisition Clay- ************************** Healthcare Recruiter
$38k-60k yearly est. Easy Apply 31d ago
Manager - Call Center / Business Development Center
Fuccillo Automotive Group 3.9
Team Manager Job 35 miles from New Hartford
At Fuccillo CJDR of Nelliston, NY we maintain an impressive inventory at all of our locations. We continue to offer first class sales and service for our valued customers. We also uphold integrity in our business practices through a staff of highly trained and qualified employees. Job Description Call Center / Business Development Center Manager We put a HUGE emphasis on our BDC Department and its success. We are now looking for a AUTOMOTIVE BDC LEADER with prior Call Center / BDC Management SUCCESS to join our team. Prior Call Center / BDC management with verifiable SUCCESS is a must. Ability to motivate and hold BDC team accountable to sales targets A solid knowledge of our CRM system (Dealersocket) would be beneficial A person that knows how to lead by example cause they know what it takes to be the best at their craft Commit the time and effort and have a certain degree of passion to just get the job done. All applications will be vetted discreetly. Qualifications At least 2 years of Successful Call Center / BDC Management Experience Valid Driver's License Pass Background Check Additional Information Fuccillo Automotive Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Fuccillo Automotive Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$38k-54k yearly est. 60d+ ago
Operations Outsourcing team (vendor manager/recruiter)
Aefreelance
Team Manager Job 43 miles from New Hartford
- Operations Outsourcing team (vendor manager/recruiter) Operations Outsourcing team (vendor manager/recruiter) Where: Remote Hybrid (Syracuse, New York, USA) Hybrid (La Plata, Buenos Aires, Argentina) ProZ.com , the world's largest community of language professionals, seeks a Languages Recruiter and Vendor Manager... **Description** **Operations Outsourcing team (vendor manager/recruiter)** **Where:** * Remote * Hybrid (Syracuse, New York, USA) * Hybrid (La Plata, Buenos Aires, Argentina) , the world's largest community of language professionals, seeks a Languages Recruiter and Vendor Manager to further enrich our linguist community and unearth top talent for exciting opportunities. **Key Responsibilities:** - Talent Recruitment: Engage and inspire linguists to become part of the family. - Expert Sourcing: Seek out and identify top-tier language professionals for rewarding assignments. - Onboarding Excellence: Prepare linguists to excel in their roles and meet qualification standards. - Relationship Building: Cultivate robust connections with clients and partners. - Member Engagement: Foster active participation within our vibrant linguistic community. **Qualifications:** * An enthusiasm for languages and a deep appreciation for the professionals who work within translation, interpreting, subtitling, voice over, transcription, transcription and more. * Exceptional communication skills and a talent for building strong relationships. * Previous experience in recruitment or vendor management within a language-related company is a significant advantage. * Demonstrated ability to thrive both independently and as a team player.
$95k-161k yearly est. 31d ago

Learn More About Team Manager Jobs

How much does a Team Manager earn in New Hartford, NY?

The average team manager in New Hartford, NY earns between $77,000 and $203,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average Team Manager Salary In New Hartford, NY

$125,000

$77,00010%

$125,000Median

$203,00090%

What are the biggest employers of Team Managers in New Hartford, NY?

The biggest employers of Team Managers in New Hartford, NY are:

Bank of America

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Team Manager Jobs in New Hartford, NY

Fulfillment Operations Team Leader

Office Manager

RNG Operations Manager

Customer Experience Manager - Victoria's Secret - Sangertown Square - New Hartford, NY

Operations Outsourcing team (vendor manager/recruiter)

Retail Banking Team Manager

Team Member Relations Manager

Applications Support Manager

Fulfillment Operations Team Leader

Dental Office Manager

Regional Dental Office Manager

Customer Experience Manager

Call Center Operations Supervisor

Turn Team Supervisor

Customer Experience Manager

Crisis Call Center Supervisor FT - Tues-Sat - 7:00 am - 3:00 pm

Team Members & Supervisors - Oneida, Schuyler, Indian Castle & Iroquois Travel Plazas

Call Center Operations Manager

Manager - Call Center / Business Development Center

Operations Outsourcing team (vendor manager/recruiter)

Learn More About Team Manager Jobs

How much does a Team Manager earn in New Hartford, NY?

What are the biggest employers of Team Managers in New Hartford, NY?