Team manager jobs in New Mexico

Supervises: Greet Team Members Status: Exempt / Full Time Do you have a G.O.A.T. mentality? As a Manager at Defined Fitness, you take the lead in everything you do. You are relentless in the pursuit of your goals. You set the pace for success. You jump higher, reach further and push harder than anyone else. You are diligent and determined to inspire, empower and support a culture of success while improving the lives of your team and your members. Your passion is fueled by your enthusiasm. You are Defined Fitness. The Greet Team Manager is responsible for DRIVING net membership growth at their Club. You lead and DEVELOP greet team members down a path of excellence and success while DELIGHTING new members, tackling goals with DRIVE, intensity and passion through sales. Relentless about finding every DETAIL about our prospective members; get them started on their fitness journey and goals. You are the DRIVING force behind the growth of the Club, your team and our members. Sales Driver Positive Problem-Solver Passionate Team-oriented Energetic Motivating Essential Functions & Responsibilities o Achieve all Club monthly sales goals & non-member closing percentage o Achieve retail sales revenue goals including drinks, bars, etc. o Oversee membership sales initiatives including open houses, special membership events, promotions, closeouts, etc. o Achieve net membership growth through leading effective in-club collection efforts o Resolve and report all incidents of inappropriate behavior being displayed o Capture and retain details on all new membership leads o Responsible for maintaining a clean, professional presentation at all times o Recruit, hire, train, oversee and motivate staff; highly functioning team o Schedule and complete weekly training sessions with your team o Other duties as assigned Qualifications o Bachelor's Degree in Business Administration or related field, preferred o Proven ability to communicate effectively both verbally and written o Must have a valid New Mexico driver's license (with acceptable driving record) and own means of transportation (registered and insured) o Must have managerial experience in service, health, fitness or related industry o PC literate, including Microsoft Office and various other products such as CSI, QuickBooks, etc. o Must have a valid CPR/AED certification, including infant and child, within the first 45 days of employment and maintain valid certification throughout employment o Must be able to work weekends and evenings as needed Physical Requirements o Must be able to stand/walk for up to eight (8) hours at a time o Must be able to sit for long periods of time o Must be able to lift and carry approximately 50 pounds o Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read and write Benefits We are committed to creating a positive and supportive work environment through our comprehensive benefits package: o Paid Time Off: Generous vacation and sick leave policies to promote a healthy work-life balance. o Complimentary Gym Membership: Full access to our gym facilities at no cost - valued at $640/Year. o Staff Pass Memberships: Full-time employees receive 2 memberships to gift to family members or friends, while part-time employees receive 1 - valued at $1280/Year. o Discounted Personal Training Sessions: Full-time employees may enjoy a discounted rate on personal training sessions to help you reach your fitness goals - normally $75/Session, employee pricing $25/Session. o Health Insurance: Comprehensive medical, dental, and vision plans to support your and your family's health needs. o Life Insurance: Full-time employees are eligible for an Accidental Death and Dismemberment (AD&D) life insurance policy of up to $10,000. o Retirement Plan: Full-time employees can enroll in our 401(k) plan, aiding in long-term financial security. o Sales Commission: Earn $20 commission on each Personal Training (PT) 3 pack sold as a recognition of your contributions with no limit on the amount of 3 packs sold o Earnings based on minimum expectations - up to $140 o Earnings based on above-average performers - up to $300 o Earnings based on top performers up to - up to $500

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: Oversee daily operations of the contact center, ensuring KPIs and SLAs are consistently met. Lead and mentor supervisors, team leads, and support staff. Analyze performance data and implement strategies for improvement. Collaborate with clients to align on goals, expectations, and service delivery. Manage workforce planning, scheduling, and resource allocation. Drive employee engagement, retention, and professional development. Ensure compliance with company policies and client requirements. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Bachelor's degree in Business, Operations, or a related field. 5+ years of experience in a contact center, with at least 2 years in a management role. Strong leadership, analytical, and communication skills. Proficiency in contact center tools, CRM systems, and reporting platforms. Experience managing multiple teams or campaigns. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Provides a high level of focus on guest satisfaction through managing an exceptional Front Office department. Responsible for supervising, managing, and overseeing the front office daily operations and monitoring the Call Center, Pool, Business Center and Fitness Center daily. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Assists the Front Office Management team in creating, developing and implementing an effective strategy for the both front of the house and back of the house, ensuring maximum guest service and satisfaction is achieved. Assists in the management of the room inventory function to maintain highest possible room occupancy and ADR. Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures. Guides and supports the Front Office Agents in daily responsibilities and operation. Reviews departmental guest complaints, ensuring corrective action is timely and effectively taken. Controls the daily host block to ensure suites and special room blocks are handled properly. Communicates with other departments to ensure proper handling of guests and groups. Reviews the performance, productivity and efficiency of team members including, but not limited to, periodic evaluations. Handles guest complaints and supports all guest service programs. Understands, adheres, and enforces departmental and company policies and procedures. Exhibits passion for the hospitality and gaming experience of our guests'. Takes personal responsibility for delivering excellent guest experience. Perform other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. Strong interpersonal, motivational, and leadership qualities. Experience in interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members is required. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: Maintain a strict level of confidentiality regarding company information. Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding guest service. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Essential Physical Functions: While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Must be able to lift to 25lbs. Must be able to work at a fast pace and in stressful situations. Must be able to maneuver around the office and the facility to collect all necessary materials and documents. Must be able to walk and stand for long periods of time. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Job Description Job Title: Dental Office Manager Schedule: Monday through Friday from 7:30am to 5:00pm The purpose of the Office Leader position is to efficiently and effectively manage a financially viable practice. The Office Leader is to ensure appropriate staffing, full schedules, successful financial presentation of treatment plans and payment options, and to ensure patient satisfaction and practice profitability. The Office Leader must be able to clearly explain treatment options and the costs associated. They are knowledgeable about the treatment and timelines, and they are prepared to discuss the financial arrangements with the patient. They will coordinate as needed with other offices who share in the care of the patient, following through on all referrals and correspondence. The Office Leader must be able to communicate effectively. The Office Leader must provide proper training, coaching, and guidance to all team members in the practice. The responsibilities listed below must be accomplished daily, weekly, and monthly. Additional responsibilities may be required. Key Responsibilities: Team Leadership & Development: Lead, mentor, and inspire a dedicated team, ensuring a positive, productive work environment. Foster leadership skills in team members and encourage growth within the practice. Patient & Doctor Liaison: Serve as the bridge between the doctor, patients, and the dental team, ensuring clear communication and a seamless experience from check-in to treatment. Operational Excellence: Oversee the day-to-day operations of the practice, ensuring efficiency in every aspect, including scheduling, patient flow, inventory management, and office systems. Financial Oversight: Track and analyze key performance metrics to ensure revenue goals and financial targets are met. Implement strategies to improve financial outcomes and increase profitability. Practice Growth & Strategy: Work with leadership to forecast future growth opportunities and implement effective strategies for expanding patient volume, improving service offerings, and enhancing the overall patient experience. Compliance & HR Management: Ensure all staff are properly trained and that the practice complies with all regulatory and legal requirements. Oversee HR functions such as recruitment, performance management, and staff development. Requirements & Qualifications: Experience: A minimum of 5 years working in a dental practice, with at least 2 years in a leadership or managerial role. Experience in a fast-paced, customer-oriented environment is a plus. Business Acumen: A solid understanding of practice management, financial reporting, and business operations. Proficiency in dental practice management software (preferred) and tools like Word and Excel. Leadership Skills: Strong leadership capabilities with experience managing teams and driving results. Ability to mentor and develop staff into leaders within the practice. Communication & Problem Solving: Excellent interpersonal skills, with a strong ability to solve problems, make decisions, and communicate effectively with patients, staff, and leadership. Industry Knowledge: Familiarity with dental billing systems, insurance processes, and patient account management. Understanding of HR processes and legal compliance. Education: Associate degree in a relevant field or equivalent professional experience. Continuing education in dental management is a plus. Benefits: Competitive Salary & Performance Bonuses 401(k) Matching Comprehensive Health, Dental, and Vision Insurance Life Insurance Generous Paid Time Off (PTO) Paid Holidays Employee Discounts and Perks If you are a proactive, organized, and results-driven professional with a passion for delivering excellent patient care and improving dental practices, we encourage you to apply. This is a unique opportunity to take your career to the next level while making a significant impact in a welcoming and supportive environment.

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Benefits: Health insurance stipend Competitive salary Paid time off Floor Coverings International is the #1 rated retail flooring company in Albuquerque - 5.0 stars on Google. We have been in business for two years and are looking for an experienced Office Manager to help us continue growing our business and our team. The ideal person for this job has flooring/home services experience and is an organization fiend . If you love to bring order to chaos, this could be the job for you. You must also be aligned with the #1 goal of our business: giving every customer a 5-star experience. We take a lot of pride in our work and we want a teammate who will help us continue to offer our customers the BEST flooring experience in Albuquerque. We are a family business, and we are ambitious about providing a great workplace culture. We want everyone who works with us to feel good about their role and about what we do as a team, and we want everyone involved to grow. We also want to have fun as a team while we work (and that's something we know how to do). We have put many years of preparation into setting this business - and this position - up for success. Your duties Customer service & scheduling Installing/running/creating/improving office systems Coordinating with our teams of flooring installers and our sales and production teammates Vendor management Bookkeeping Marketing & sales support Other administrative and support duties as needed Required qualifications Office Manager experience Customer service experience (especially with a top-rated customer service organization) Strong organizational skills Strong desire to improve yourself and your quality of life Comfortable taking initiative Pride in what you do Friendly Optimistic Highly desirable qualities Flooring industry experience (or at least home services experience) Proficiency with Microsoft Office suite (especially Outlook, Word, and Excel) Bookkeeping experience / familiarity with QuickBooks Home design interest/experience Familiarity with Salesforce If this sounds like you, please apply, we look forward to connecting with you. Compensation: $55,000.00 - $75,000.00 per year Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun - we are the company for you! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

This is a community-based position located in San Felipe Pueblo between Albuquerque and Santa Fe serving a community of approximately 3500. Incumbent will handle day-to-day operations of Dental office. Under the Direction of the Clinical Services Director, the Dental Office Manager will be overseeing the administrative and operational functions of a dental practice. Including developing intra -office communication, protocols and, streamlining administrative procedures, inventory control, office staff supervision and task delegation in accordance to the requirements, goals and objectives of the Pueblo of San Felipe Administration, Indian Health Service P.L. 93-638 contract and other contract requirements. Duties: Administrative management: managing day to day operations of Dental Clinic. Provide dental care within scope of practice. Undertakes a comprehensive and accurate dental assessment. Scheduling staff, Hygienist, Dentist, and assistants. Provide general administrative assistance to Clinical Services Director and Dentist. Delegated duties for Dental Services, as well office management supply allocation. Financial management: overseeing the budget, Purchase orders, and accurate finical records. Maintain office services by organizing office operations and procedures; preparing times sheets/time cards for payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. Recruiting, training and performance evaluations. Addressing patient inquires, resolving complaints Compliance with dental practice, regulations, and infection prevention. Assist with correspondence, and maintain accurate administrative and employee files including employees annual/sick leave, and important administrative deadlines. Maintains procurement, maintenance, and coordinate program, including for proposals for construction projects. Attend budget meeting at IHS for 638 budgets. Assist monthly work plans, monthly program reports and annual reports. Maintains access and maintenance of dental equipment and an accurate inventory of program equipment and maintenance schedules. Developing; updating or revising current Dental program policy. Follows HIPAA guidelines and maintains client confidence and protects operations by keeping information and confidential. Interact with state and federal funding agencies including co elaboration with all HWD and Tribal Programs, San Felipe Pueblo Health Clinic, Indian Health Service, Tribal Administration, Finance Department and Human Resource Department. Collaborate with San Felipe programs and Health and Wellness program. Other duties as assigned. Additional Responsibilities: Computer proficiency, Dentrix, RPMS/E.H. R, Excel Medicaid/Medicare, purchased referred care, billing and coding dental Qualifications: Education: Dental Assistant or Dental Hygienist. Must be bilingual in English and Keres and knowledgeable of Pueblo of San Felipe cultural values, norms, and traditions Experience/Basic Knowledge:2 years Dental experience. Ability to read and utilize a computer, using dental software applications. Required Licenses /Certifications: a valid New Mexico drivers license, Current Dental assistant certification/Or dental hygienist, CPR certified. Physical Requirements:The job requires driving and involves standing, bending, and walking within n the common it, schools, clinics, and homes. Ability to drive a car in all types of road conditions. Carrying up to 50 lbs. when nieces ray to set up equipment for special events, clinics, and teaching programs. Preferences:San Felipe Preference, NA/AI, veteran, or most qualified Working Conditions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to outside weather in all seasons is necessary because of required cleaning and may tenancy of vehicles. Travel is often on UN improved roads. Exposure to infections and communicable disease is possible. May work in/ or outdoors, after hours, weekends, and events. Additional Info: Supervision and Guidelines:Reports to Clinical Services Director. Supervise:Dental Program

The Office Manager directs and coordinates administrative support services within a specific geographic Area. Must be familiar with a variety of administrative concepts, practices and procedures. Relies on extensive experience and judgment to ensure consistent application of company administrative processes and procedures. Performs a variety of tasks in leading and directing the work of others. May supervise office personnel and activities such as personnel, billing, truck sales administration, receptionist, cashier, etc. to achieve maximum expense control and productivity. HLAs HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact):· Ensure effective operation of office and administrative activities in multiple dealerships assigned.· Implement and maintain department controls and procedures consistent with company direction, considering recommendations and improvements for such controls.· Liaison with assigned dealerships, corporate and other Areas to ensure administrative functions are delivered seamlessly. KEY RESPONSIBILITIES AND PERFORMANCE MEASURES: · Supervise the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities. · Provide assistance when needed in Human Resources to onboard new employees and for special projects. · Assist General Manager with exceptions on schedules identified by accounting. · Develop process to submit legal transfer work for truck deals once monies are received for funding. · Stay abreast of title regulations. Attend seminars held by local licensing bureaus and any available training on title regulations. · Make sure all paperwork in each truck deal is accurate; check for completeness (signatures, verify VIN, etc.). · Maintain records of all financial documents with appropriate supporting material; update records as necessary. · Provide assistance with questions relating to general ledger, budget to actual reports, and other reporting. · Assist with completing end-of-the month dealership accounting reports. · Assist accounting and external auditors at year-end with preparing schedules and invoices, providing explanations of supporting materials and procedures, and preparing any other necessary data. · Fill in where needed in the absence of other employees. · Coordinate with all departments; act as liaison. · Manage Area customer and employee events. · Attend staff meetings. · Other duties assigned by manager. QUALIFICATIONS AND EXPERIENCE: · High School Diploma, or equivalent required. College education preferred. · Minimum two (2) years dealership administration / accounting experience, whether car, truck, motorcycle, etc. preferred. · Experience in administrative support and office practices. · Basic understanding of accounting principles. · Ability to utilize Excel, Word and other Microsoft software. · Paycom/ Excede dealership business system experience preferred. · Excellent communication skills and a team mentality are necessary for successful job performance. · Research and Analysis skills. · Attention to detail, thoroughness. · Self-motivated; able to effectively prioritize tasks and organize schedule. PHYSICAL AND ENVIRONMENTAL CONDITIONS: The position is located in the office and shop environment. Mobility of walking, standing and bending is frequent. Dexterity, hearing and talking requirements are constant. Visual ability to detect situations of concern is constant. Must be able to meet the public and make decisions. NOTE: This Position Profile is not intended to be an all-inclusive. Employee may perform other related duties as required to meet the on-going needs of the company. The Position Profile is intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not an exhaustive listing of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological development.

Provides a high level of focus on guest satisfaction through managing an exceptional Front Office department. Responsible for supervising, managing, and overseeing the front office daily operations and monitoring the Call Center, Pool, Business Center and Fitness Center daily. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Assists the Front Office Management team in creating, developing and implementing an effective strategy for the both front of the house and back of the house, ensuring maximum guest service and satisfaction is achieved. Assists in the management of the room inventory function to maintain highest possible room occupancy and ADR. Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures. Guides and supports the Front Office Agents in daily responsibilities and operation. Reviews departmental guest complaints, ensuring corrective action is timely and effectively taken. Controls the daily host block to ensure suites and special room blocks are handled properly. Communicates with other departments to ensure proper handling of guests and groups. Reviews the performance, productivity and efficiency of team members including, but not limited to, periodic evaluations. Handles guest complaints and supports all guest service programs. Understands, adheres, and enforces departmental and company policies and procedures. Exhibits passion for the hospitality and gaming experience of our guests'. Takes personal responsibility for delivering excellent guest experience. Perform other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. Strong interpersonal, motivational, and leadership qualities. Experience in interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members is required. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: Maintain a strict level of confidentiality regarding company information. Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding guest service. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Essential Physical Functions: While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Must be able to lift to 25lbs. Must be able to work at a fast pace and in stressful situations. Must be able to maneuver around the office and the facility to collect all necessary materials and documents. Must be able to walk and stand for long periods of time. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers. We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital. Job Description Title: Front Desk Receptionist Location: Santa Fe, NM Required Skills: Handling front desk responsibilities for client co-location site including checking in/out guests Proficiency with Microsoft office Ability to schedule meetings, logistics support for meetings (catering, other orders etc.) Handle incoming and outgoing mail, deliveries, and packages. Provide administrative support to internal teams (e.g., data entry, scheduling support, filing). Assist with vendor coordination, facilities requests, and office supplies inventory. Supporting project leadership with their logistics Experience in managing front desk for large Public sector project(s) Maintain confidentiality and discretion when handling sensitive or client-related information. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionThe Office Manager directs and coordinates administrative support services within a specific geographic Area. Must be familiar with a variety of administrative concepts, practices and procedures. Relies on extensive experience and judgment to ensure consistent application of company administrative processes and procedures. Performs a variety of tasks in leading and directing the work of others. May supervise office personnel and activities such as personnel, billing, truck sales administration, receptionist, cashier, etc. to achieve maximum expense control and productivity. HLAs HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact):· Ensure effective operation of office and administrative activities in multiple dealerships assigned. · Implement and maintain department controls and procedures consistent with company direction, considering recommendations and improvements for such controls. · Liaison with assigned dealerships, corporate and other Areas to ensure administrative functions are delivered seamlessly. KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:· Supervise the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities. · Provide assistance when needed in Human Resources to onboard new employees and for special projects. · Assist General Manager with exceptions on schedules identified by accounting. · Develop process to submit legal transfer work for truck deals once monies are received for funding. · Stay abreast of title regulations. Attend seminars held by local licensing bureaus and any available training on title regulations. · Make sure all paperwork in each truck deal is accurate; check for completeness (signatures, verify VIN, etc. ). · Maintain records of all financial documents with appropriate supporting material; update records as necessary. · Provide assistance with questions relating to general ledger, budget to actual reports, and other reporting. · Assist with completing end-of-the month dealership accounting reports. · Assist accounting and external auditors at year-end with preparing schedules and invoices, providing explanations of supporting materials and procedures, and preparing any other necessary data. · Fill in where needed in the absence of other employees. · Coordinate with all departments; act as liaison. · Manage Area customer and employee events. · Attend staff meetings. · Other duties assigned by manager. QUALIFICATIONS AND EXPERIENCE:· High School Diploma, or equivalent required. College education preferred. · Minimum two (2) years dealership administration / accounting experience, whether car, truck, motorcycle, etc. preferred. · Experience in administrative support and office practices. · Basic understanding of accounting principles. · Ability to utilize Excel, Word and other Microsoft software. · Paycom/ Excede dealership business system experience preferred. · Excellent communication skills and a team mentality are necessary for successful job performance. · Research and Analysis skills. · Attention to detail, thoroughness. · Self-motivated; able to effectively prioritize tasks and organize schedule. PHYSICAL AND ENVIRONMENTAL CONDITIONS: The position is located in the office and shop environment. Mobility of walking, standing and bending is frequent. Dexterity, hearing and talking requirements are constant. Visual ability to detect situations of concern is constant. Must be able to meet the public and make decisions. NOTE: This Position Profile is not intended to be an all-inclusive. Employee may perform other related duties as required to meet the on-going needs of the company. The Position Profile is intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not an exhaustive listing of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e. g. emergencies, changes in personnel, workload, rush jobs or technological development.

Job Details ALBUQUERQUE - Albuquerque, NM Full Time None Day Admin - ClericalDescription The Office Manager directs and coordinates administrative support services within a specific geographic Area. Must be familiar with a variety of administrative concepts, practices and procedures. Relies on extensive experience and judgement to ensure consistent application of company administrative processes and procedures. Performs a variety of tasks in leading and directing the work of others. May supervise office personnel and activities such as personnel, billing, truck sales administration, receptionist, cashier, etc. to achieve maximum expense control and productivity. HLAs HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact): · Ensure effective operation of office and administrative activities in multiple dealerships assigned. · Implement and maintain department controls and procedures consistent with company direction, considering recommendations and improvements for such controls. · Liaison with assigned dealerships, corporate and other Areas to ensure administrative functions are delivered seamlessly. KEY RESPONSIBILITIES AND PERFORMANCE MEASURES: · Supervise the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities. · Provide assistance when needed in Human Resources to onboard new employees and for special projects. · Assist General Manager with exceptions on schedules identified by accounting. · Develop process to submit legal transfer work for truck deals once monies are received for funding. · Stay abreast of title regulations. Attend seminars held by local licensing bureaus and any available training on title regulations. · Make sure all paperwork in each truck deal is accurate; check for completeness (signatures, verify VIN, etc.). · Maintain records of all financial documents with appropriate supporting material; update records as necessary. · Provide assistance with questions relating to general ledger, budget to actual reports, and other reporting. · Assist with completing end-of-the month dealership accounting reports. · Assist accounting and external auditors at year-end with preparing schedules and invoices, providing explanations of supporting materials and procedures, and preparing any other necessary data. · Fill in where needed in the absence of other employees. · Coordinate with all departments; act as liaison. · Manage Area customer and employee events. · Attend staff meetings. · Other duties assigned by manager. QUALIFICATIONS AND EXPERIENCE: · High School Diploma required. College education preferred. · Minimum two (2) years dealership administration / accounting experience, whether car, truck, motorcycle, etc. preferred. · Experience in administrative support and office practices. · Basic understanding of accounting principles. · Ability to utilize Excel, Word and other Microsoft software. · Paycom/ Excede dealership business system experience preferred. · Excellent communication skills and a team mentality are necessary for successful job performance. · Research and Analysis skills. · Attention to detail, thoroughness. · Self-motivated; able to effectively prioritize tasks and organize schedule. PHYSICAL AND ENVIRONMENTAL CONDITIONS: The position is located in the office and shop environment. Mobility of walking, standing and bending is frequent. Dexterity, hearing and talking requirements are constant. Visual ability to detect situations of concern is constant. Must be able to meet the public and make decisions. NOTE: This Position Profile is not intended to be an all-inclusive. Employee may perform other related duties as required to meet the on-going needs of the company. The Position Profile is intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not an exhaustive listing of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological development.

Office Manager OUR VALUES At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus-where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry. We are looking for a highly organized and detail-oriented Office Manager to oversee daily office operations and be the first point of contact for employees and visitors. This role is crucial in maintaining an efficient and professional work environment while providing administrative support across departments. You will manage schedules, coordinate meetings and events, and handle sensitive information with discretion. The ideal candidate is proactive, adaptable, and excels at multitasking in a fast-paced setting. ESSENTIAL FUNCTIONS Office Organization & Supply Management: Organize the office space to ensure it runs efficiently. Manage the inventory of general office supplies, and handle ordering, receiving, and maintaining stock as needed. Front Desk: Greet incoming employees and visitors, ensuring a welcoming and professional environment. Manage the front desk area to keep it clean, organized, and presentable. Calendar & Meeting Management: Arrange meetings, conferences, and video calls as necessary. Prepare meeting agendas and materials, distributing them to attendees in a timely manner. Record meeting minutes and action items when required. Communication Management: Screen and manage incoming emails, phone calls, and other communications. Respond to routine inquiries or direct them to the appropriate department. Event Coordination: Plan and coordinate office events, outings and, handling all logistics and arrangements. File & Document Management: Organize and maintain both electronic and physical files, documents, and records to ensure easy retrieval and compliance with company policies. Administrative & Special Projects Support: Assists and provides administrative support across multiple departments, ensuring seamless coordination, timely communication, and efficient completion of office tasks, daily operations, and special projects. Collaborate with other team members and departments to facilitate project completion. Other Office Duties: Perform additional office duties as assigned to ensure smooth operations and support of overall company goals. QUALIFICATIONS Education and Experience requirements: High school diploma or equivalent or certification in office administration is a plus. Minimum two (2) years of experience as an Office Manager or an Executive Assistant preferred. Proficient in Microsoft Office Suite (Word, PowerPoint Excel, Outlook). Excellent written and verbal communication skills. Strong interpersonal abilities with the ability to interact effectively with employees, clients, and external contacts. Strong organizational skills with the ability to manage multiple tasks, prioritize, and meet deadlines in a fast-paced environment. Ability to handle sensitive and confidential information with the utmost discretion and professionalism. Ability to adapt to changing priorities and handle detailed tasks with accuracy. CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License required PHYSICAL AND ENVIRONMENTAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds. TOTAL AWARDS • Competitive compensation package • Health, Dental and Vision insurance • 401k match • Paid time off and other generous benefit programs • Tuition reimbursement WHY JOIN US At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Office Manager you will play a critical role in building a new function that directly impacts our company's growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation. *We are seeking candidates that are legally authorized to work in the United States, without Sponsorship .

Provides a high level of focus on guest satisfaction through managing an exceptional Front Office department. Responsible for supervising, managing, and overseeing the front office daily operations and monitoring the Call Center, Pool, Business Center and Fitness Center daily. Job Description Expectations of Leadership: * Actively support, demonstrate, and promote the company's core values. * Be approachable and engaging with fellow team members * Always treat individuals with dignity and respect regardless of job position. * Demonstrate maturity through exhibiting excellent listening skills. * Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: * Assists the Front Office Management team in creating, developing and implementing an effective strategy for the both front of the house and back of the house, ensuring maximum guest service and satisfaction is achieved. * Assists in the management of the room inventory function to maintain highest possible room occupancy and ADR. * Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures. * Guides and supports the Front Office Agents in daily responsibilities and operation. * Reviews departmental guest complaints, ensuring corrective action is timely and effectively taken. * Controls the daily host block to ensure suites and special room blocks are handled properly. * Communicates with other departments to ensure proper handling of guests and groups. * Reviews the performance, productivity and efficiency of team members including, but not limited to, periodic evaluations. * Handles guest complaints and supports all guest service programs. * Understands, adheres, and enforces departmental and company policies and procedures. * Exhibits passion for the hospitality and gaming experience of our guests'. * Takes personal responsibility for delivering excellent guest experience. * Perform other duties as assigned. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. * Strong interpersonal, motivational, and leadership qualities. * Experience in interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members is required. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: * Maintain a strict level of confidentiality regarding company information. * Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. * Must be a detail oriented, organized individual with the ability to multi-task. * Proven ability to provide outstanding guest service. * Proven ability to handle conflict situations. * Must have excellent problem-solving abilities. * Must have strong analytical skills. * Must be able to work in a fast-paced environment. * Must be able to deal with stressful situations in a professional manner. * Must be a Team Player. Essential Physical Functions: * While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. * Must be able to lift to 25lbs. * Must be able to work at a fast pace and in stressful situations. * Must be able to maneuver around the office and the facility to collect all necessary materials and documents. * Must be able to walk and stand for long periods of time. Equipment Used * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. Supervisors in this are responsible for the attendance, performance, and process adherence of a team of 15-25 contact tracing representatives. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- _ POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. The Customer Service Supervisor conducts regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. A Customer Service Supervisor works closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound and outbound call handling. Responsible for coaching and developing reports on customer service processes and best practices. Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously Drive a culture of accountability, continuous improvement, and personal excellence Directs workforce management activities and sets performance goals and objectives accordingly Develop and maintain strategy on ensuring customer satisfaction on all service interaction Provide team motivation and development to maximize sales opportunities Responsible for the overall performance and productivity of direct reports Responsible for weekly payroll review and submission to ensure correct entries Responsible for driving the growth of revenue and profit originating from a call center Proven ability to meet performance, efficiency, and quality assurance targets Monitoring of individual and team results to identify and act on both positive and negative performance Communicate key messages effectively to ensure that direct reports are informed of process changes Provide regular feedback to representatives regarding performance wins and areas of opportunity Work with other departments in the organization, such as quality assurance, training, IT, and recruiting. Develop and audit quality assurance strategies to ensure the delivery of world-class service Determining work procedures, preparing work schedules, and expediting workflow Responsible for hiring, coaching and terminating call center employees Be a subject matter expert on your client's business Manage remote employees as needed. Other duties and responsibilities as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................ The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Provides a high level of focus on guest satisfaction through managing an exceptional Front Office department. Responsible for supervising, managing, and overseeing the front office daily operations and monitoring the Call Center, Pool, Business Center and Fitness Center daily. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Assists the Front Office Management team in creating, developing and implementing an effective strategy for the both front of the house and back of the house, ensuring maximum guest service and satisfaction is achieved. Assists in the management of the room inventory function to maintain highest possible room occupancy and ADR. Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures. Guides and supports the Front Office Agents in daily responsibilities and operation. Reviews departmental guest complaints, ensuring corrective action is timely and effectively taken. Controls the daily host block to ensure suites and special room blocks are handled properly. Communicates with other departments to ensure proper handling of guests and groups. Reviews the performance, productivity and efficiency of team members including, but not limited to, periodic evaluations. Handles guest complaints and supports all guest service programs. Understands, adheres, and enforces departmental and company policies and procedures. Exhibits passion for the hospitality and gaming experience of our guests'. Takes personal responsibility for delivering excellent guest experience. Perform other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. Strong interpersonal, motivational, and leadership qualities. Experience in interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members is required. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: Maintain a strict level of confidentiality regarding company information. Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding guest service. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Essential Physical Functions: While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Must be able to lift to 25lbs. Must be able to work at a fast pace and in stressful situations. Must be able to maneuver around the office and the facility to collect all necessary materials and documents. Must be able to walk and stand for long periods of time. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. Supervisors in this are responsible for the attendance, performance, and process adherence of a team of 15-25 contact tracing representatives. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- _ POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. The Customer Service Supervisor conducts regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. A Customer Service Supervisor works closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound and outbound call handling. Responsible for coaching and developing reports on customer service processes and best practices. Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously Drive a culture of accountability, continuous improvement, and personal excellence Directs workforce management activities and sets performance goals and objectives accordingly Develop and maintain strategy on ensuring customer satisfaction on all service interaction Provide team motivation and development to maximize sales opportunities Responsible for the overall performance and productivity of direct reports Responsible for weekly payroll review and submission to ensure correct entries Responsible for driving the growth of revenue and profit originating from a call center Proven ability to meet performance, efficiency, and quality assurance targets Monitoring of individual and team results to identify and act on both positive and negative performance Communicate key messages effectively to ensure that direct reports are informed of process changes Provide regular feedback to representatives regarding performance wins and areas of opportunity Work with other departments in the organization, such as quality assurance, training, IT, and recruiting. Develop and audit quality assurance strategies to ensure the delivery of world-class service Determining work procedures, preparing work schedules, and expediting workflow Responsible for hiring, coaching and terminating call center employees Be a subject matter expert on your client's business Manage remote employees as needed. Other duties and responsibilities as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Provides a high level of focus on guest satisfaction through managing an exceptional Front Office department. Responsible for supervising, managing, and overseeing the front office daily operations and monitoring the Call Center, Pool, Business Center and Fitness Center daily. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Assists the Front Office Management team in creating, developing and implementing an effective strategy for the both front of the house and back of the house, ensuring maximum guest service and satisfaction is achieved. Assists in the management of the room inventory function to maintain highest possible room occupancy and ADR. Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures. Guides and supports the Front Office Agents in daily responsibilities and operation. Reviews departmental guest complaints, ensuring corrective action is timely and effectively taken. Controls the daily host block to ensure suites and special room blocks are handled properly. Communicates with other departments to ensure proper handling of guests and groups. Reviews the performance, productivity and efficiency of team members including, but not limited to, periodic evaluations. Handles guest complaints and supports all guest service programs. Understands, adheres, and enforces departmental and company policies and procedures. Exhibits passion for the hospitality and gaming experience of our guests'. Takes personal responsibility for delivering excellent guest experience. Perform other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. Strong interpersonal, motivational, and leadership qualities. Experience in interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members is required. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: Maintain a strict level of confidentiality regarding company information. Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding guest service. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Essential Physical Functions: While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Must be able to lift to 25lbs. Must be able to work at a fast pace and in stressful situations. Must be able to maneuver around the office and the facility to collect all necessary materials and documents. Must be able to walk and stand for long periods of time. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.