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Team Manager Jobs in Newport, KY

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  • Clinical Team Leader - Inpatient Behavioral Health - Full time - Nights

    Dayton Children's Hospital 4.6company rating

    Team Manager Job 27 miles from Newport

    Facility:Dayton Children's - Main CampusDepartment:Behavioral HealthSchedule:Full time Hours:36Job Details:The Clinical Team Leader (CTL) identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to carry out the work of the unit safely in collaboration with the unit and organizational leadership teams. Distributes the work in a manner that makes the best use of available resources, both personnel and material, and which takes into account the knowledge, skills, and abilities of those persons who will be integral to the patient care process. The CTL provides ongoing coordination of work and resources as necessary to meet changing requirements in the work environment. This includes working with clinical logistics and crisis services to optimally coordinate patient flow. The CTL is dedicated to safety, may serve as a de-escalation trainer, promotes utilization of Hospital Acquired Condition Prevention tools, and remains situationally aware of patient status and overall milieu acuity. On an ongoing basis, the CTL evaluates individual and collective outcomes of the patient care provided during their shift, compares patient care delivery to accepted standards, adjusts assignment of resources, and reports changing needs and outcomes to the staff. Because the CTL observes patient care delivery and outcomes as provided by coworkers, they may be asked to contribute observations to individual employee evaluations, suggest proficiency evaluations, or to advise and educate fellow staff. These functions should not, however, be constructed as supervisory in the sense of exercising control regarding employment decisions. Accountable for overall operation of an assigned unit during a specific time period but is not solely or personally responsible for the selection or discharge of employees of the health care facility. #Talroo Department Specific Job Details: full time, 36 hours night shift, 7p - 7a 3 (12) hr shifts weekend and holiday rotation eligible for shift differential Education Requirements: Bachelors (Required) Certification/License Requirements: [Lic] RN: Registered Nurse (RN) - Ohio Board of Nursing, CPR: Cardio-Pulmonary Resuscitation - American Heart Association
    $30k-50k yearly est. 5d ago
  • Customer Experience Manager

    LSI Industries Inc. 4.7company rating

    Team Manager Job 2 miles from Newport

    Build your Career with an Industry Leader LSI's heritage spans more than 40 years, beginning in 1976 when the company was founded. The company employs about 1,900 people at 16 manufacturing plants in the U.S. and Canada and we continue to grow. Headquartered in Greater Cincinnati Ohio, LSI is a publicly held company traded on the NASDAQ Stock Exchange under the symbol LYTS. We manufacture commercial lighting solutions, advanced graphic and image solutions, digital and retail display solutions. We are looking for a Customer Experience Manager, to support our team at our corporate location in Cincinnati, Ohio. SUMMARY Primarily responsible for providing LSI customers with the best experience in the industry, the commercially focused Customer Experience Manager will enable LSI to become the easiest manufacturer to work with in the vertical markets we serve. This role will maintain, and continuously improve, customer service levels for all internal and external LSI customers (Manufacturer's Representatives, Sales Agents, Distributors, Sales and other LSI Employees) by utilizing in-depth knowledge of processes, products, programs and resources within the Customer Service Department. The Customer Experience Manager will manage, lead and train Customer Service Representatives and Order Entry Specialists. In addition, this role has the potential to grow to oversee Customer Service “best practice” implementation across other LSI business units. ESSENTIAL DUTIES AND RESPONSIBILITIES Establish and maintain the mission of Customer Service at LSI. Develop, document, implement and execute Customer Service Department processes. Utilize best-in-class concepts including workflow and case management. Process areas include, but are not limited to: Order entry Order management and maintenance Customer support and issue resolution Phone, email and other communication etiquette Usage of online collaboration tools & business applications Post-sales actions (add-on orders, replacement items, return authorizations, etc.) Program/project management Commission calculation Cooperate and collaborate with the Field Service team as necessary to support post-sales/installation issues. Monitor programs and procedures to ensure on-time shipment. Establish and measure performance standards & targets including, but not limited to: Order entry duration Order entry accuracy Warranty claims due to CSR / Order Entry issues Order acknowledgement timing Duration to return correspondence First call resolution percentage Customer satisfaction Compliance (internal audit and SEC/SOX requirements) Coach team members to achieve targets and develop performance plans when not at target levels. Determine the training requirements & agenda for department members. Utilize performance targets in annual personnel evaluations. Collaborate on employment decisions. Provide feedback to leadership in the form of measurable KPI's supplied in “scorecard” or dashboard manner. Provide “voice of the customer” identifying key successes and areas for improvement. Continuously learn customer service, sales and supervisory procedures & practices and trends in the industry (artificial intelligence, automation, etc.). Assist the team to monitor and troubleshoot high-priority orders. Perform other related duties as assigned. ESSENTIAL SKILLS AND EXPERIENCE Skills: Leadership: a demonstrated ability to lead people and get results through others. Planning: ability to anticipate & adjust to changes in business conditions and plan over a 3-9 month time span (resources, investments, budget, workforce requirements, etc.). Prioritization: the ability to organize and manage multiple priorities by determining value-add of each potential activity. Conflict Resolution (external and internal) Critical thinking and problem solving Communication: clearly articulate key points and ensure team members are operating with the same information. Experience: Customer service roles within manufacturing or other industrial environments. Track record of increasing responsibility. Customer service system. Employee training and development. 10+ years of relevant experience. BENEFICIAL SKILLS AND EXPERIENCE Experience configuring/maintaining case management systems (Salesforce Service Cloud, ServiceNow, ZenDesk, etc.) highly preferred. Experience in multi-channel sales environments (direct, agency, distribution, etc.). Multi-lingual (Spanish). Well-developed business acumen. Ability to multi-task and handle numerous assignments simultaneously. Self-motivated, excellent problem-solving abilities. Advanced computer skills. Experience with J.D. Edwards EnterpriseOne environment is a plus. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education: Bachelor's degree or equivalent education and experience. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Applications, including Excel. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sit and use hands to type, use a mouse/keyboard, etc. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Must have ability to focus vision between computer monitor and hard copy. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Most of the job duties will be carried out in an office environment. While performing the duties of this job, the employee will occasionally be required to visit the manufacturing operations. The noise level in the work environment is usually moderated Benefits: 401(k) Health insurance Dental insurance Vision insurance Paid time off EEOC: LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
    $68k-97k yearly est. 11d ago
  • Contract Surety Claims Manager/Senior Contract Surety Claims Manager

    Great American Insurance Group 4.7company rating

    Team Manager Job 2 miles from Newport

    Great American's Bond Division has been underwriting surety and fidelity bonds for over 90 years. Great American is known for expert underwriting, solid financial strength, market leadership and creative solutions to all bonding needs. With a highly diverse product line, Great American is one of the top surety companies in the United States. Our Claims division is looking for a Contract Surety Claims Manager/Senior Contract Surety Claims Manager to join the claims team in their headquarters in Cincinnati, OH. The successful candidate is expected to be work in the Cincinnati office full-time. Essential Job Functions and Responsibilities: Handles Contract Surety claims of high complexity/exposure as well as supervises direct reports' activities within the Bond Claims department. Shall both directly handle and supervise direct reports as to: Investigates, evaluates and adjusts Contract Surety claims: Reviews and evaluates coverage and/or liability. Secures necessary information (i.e., reports, bonds, credit limits, policies, appraisals, releases, statements, contracts or other documents) to assist in the investigation of claims. Retains and directs approved consultants and outside counsel. Responsible for maintaining cost controls and overseeing the work of outside counsel. Determines available avenues of recovery and their cost-effectiveness; coordinates approved recovery effort. Establishes and maintains proper loss, salvage and subrogation reserves. Prepares periodic claims reports and financial evaluations. Affects settlements/reserves within prescribed limits and submits recommendations to supervisor on cases exceeding personal authority. Ensures that claims payments are issued in a timely and accurate manner. Ensures compliance of claims handling pursuant to all state, legal, statutory, and regulatory bodies to comply with all company procedures and requirements. Manage and advise a team of Adjusters on involved cases and extend settlement authority to Adjusters as necessary after reviewing case files. May establish reserves and make recommendations to Senior Management on cases exceeding personal authority. Participates in management administration functions, such as SOX (Sarbanes Oxley) Compliance, SOX Testing, Budget Analysis, and Budget Preparation. Prepares analytical reports, including Exposure Analysis, Re-Insurance and Pricing Treaty. As directed, may assist Underwriting, Marketing, Risk Management, and Loss Prevention with projects, including evaluating potential new business. Ensures that the team meets performance targets. Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management. Ensures new members of the team receive proper training. Performs other duties as assigned. Job Requirements Education: Bachelor's Degree or equivalent experience. Field of Study: Business, Liberal Arts, Finance or a related discipline. Experience: Generally, 5 to 10 years of related experience
    $64k-107k yearly est. 5d ago
  • Import/Export Operations Customer Service

    NNR Global Logistics 4.0company rating

    Team Manager Job 7 miles from Newport

    Responsible for coordinating the export/import operational activities of the branch office maintaining competitiveness. Handle and coordinate customer demands working cooperatively with Sales and the Branch Manager. Duties & Functions • Generate air or ocean bills of lading and supporting export documentation to insure freight can be exported. • Contact trucking companies to arrange for pickup of customers freight. • Receive freight in warehouse and perform TSA safety checks. • Label freight for export. • Contact air and ocean carriers to book export shipments. • Close consolidations. • Review procedures and implement TSA safety regulations as developed by the Head Office. • Arrange for import documentation pickup at the airlines. • Review immediate Transport documents for US Customs. • Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner. • Correspond with NNR Japan and other overseas agents. • Provide the customer with quotations when sales staff is not present. • Provide the sales staff with market research. • Generate proposals for the sales staff. • Assist sales staff with correspondence, faxes, etc. • Contact present customers who have not shipped regularly to determine shipping status. • Contact import customers to relay arrival information. • Assist with the collection of customer accounts. • Conduct telephone sales to prospective customers. • Update airline rates for sales department files. • Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints. • Set up and maintain customer files. • Perform other duties as requested by management. QUALIFICATION STANDARDS Education & Experience: • Minimum requirement High School diploma or GED. • Thorough knowledge in international freight forwarding operations both Air and Ocean. • Proficient with Microsoft Office applications. • Forklift safety certification. • Ability to use basic math skills to calculate freight, storage, duty and other charges. Physical requirements: • Flexible and long hours sometimes required. • Medium work - Exerting up to 50 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects.
    $32k-51k yearly est. 13d ago
  • Office Manager

    Scherzinger Pest Control 3.2company rating

    Team Manager Job 2 miles from Newport

    Are you a skilled leader with a passion for organization, teamwork, and delivering excellent customer service? Join our team as the Office Manager at Scherzinger Pest Control, a trusted, family-owned pest control business dedicated to serving our local community. About Us We've been providing reliable and high-quality pest control services for over 90 years and pride ourselves on creating a friendly, family-first atmosphere for both our customers and employees. We're growing, and we're looking for an Office Manager to oversee our call center and administrative team, ensuring smooth daily operations. Key Responsibilities As our Office Manager, you'll play a crucial role in keeping our office running efficiently. Responsibilities include: Leading and managing the call center and administrative staff to ensure excellent customer service and smooth workflows. Overseeing scheduling, dispatching, and customer inquiries to optimize operational efficiency. Training, mentoring, and developing staff to meet performance goals. Ensuring adherence to company policies, procedures, and service standards. Managing administrative tasks such as invoicing, reporting, and record-keeping. Monitoring performance metrics and implementing improvements to increase productivity and customer satisfaction. Handling employee schedules, conducting regular team meetings, and fostering a positive work environment. What We're Looking For The ideal candidate will: Have proven experience in office management, team supervision, or a related leadership role. Be a strong communicator with excellent problem-solving and organizational skills. Thrive in a fast-paced environment while maintaining attention to detail. Possess a customer-focused mindset and the ability to juggle multiple priorities. Have proficiency in office software and CRM systems (pest control industry experience is a plus but not required). Demonstrate a commitment to teamwork and fostering a positive workplace culture. Why Join Us? Work with a close-knit, supportive team that values your contributions. Enjoy opportunities for growth and professional development. Be part of a local business that treats its employees like family. Competitive salary and benefits package, including paid time off, health insurance, 401K employer match, and more.
    $32k-50k yearly est. 6d ago
  • Premium Team Supervisor, Great American Ball Park

    Delaware North 4.3company rating

    Team Manager Job 2 miles from Newport

    The opportunity Delaware North Sportservice is hiring seasonal Premium Team Supervisors to join our team at Great American Ball Park in Cincinnati, Ohio. As a Premium Team Supervisor, you will be responsible for ensuring all food service and hospitality operations are efficiently carried out while providing an exemplary guest experience. If you thrive on excitement and want your workday to fly by, apply now to join the game day action. Pay $15.00 - $15.00 / hour Information on our comprehensive benefits package can be found at ********************************************** What we offer We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. What will you do? Oversee inventory and estimates of food and beverage costs Schedule all front of house suite team members for events Assist with the hiring, training, and development of suite team members Review financial information and monitor budgets to ensure efficient operations Inspect suites, kitchen, and storage areas to ensure that health and safety regulations are adhered to More about you Minimum of 2 years of previous hospitality and high-volume dining experience required Strong knowledge of food and wine Basic knowledge of cost control measures and profit and loss Ability to problem solve and operate in a fast-paced environment Ability to work flexible hours, including nights and weekends No college degree required Physical requirements Standing and walking for entire length of shift Ability to lift up to 50 pounds Shift details Day shift Evening shift Holidays Weekends Event based Who we are Delaware North operates concessions, premium dining, and retail services at the Cincinnati Reds Great American Ball Park and has been a partner of the Reds since 1936. We offer pre-game upscale dining and full bar service featuring local craft beer. In-game service includes in-seat ordering with chef-inspired specialties and ballpark favorites. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. $15.00 - $15.00 / hour
    $15-15 hourly 3d ago
  • Operations Manager- Aerospace

    Quest Defense

    Team Manager Job 13 miles from Newport

    Quest Defense is an organization at the forefront of innovation and one of the world's fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility. We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we're eager to hear from you. ROLE PURPOSE To operate across the Customer Engineering Processes and make continuous improvement In the delivery of those processes (MRB, DR, PCR) for Aero Engine Component to meet agreed contractual KPIs. The role offers opportunities for developing skills Lean & Operations management skills for multiple process in an Engineering Services company on a large (200+ person) scale. The role will be supporting a team of Engineers, Flow Line Managers and Operations Managers at a holistic level across the customer's Commercial Engine portfolio. To be the management primary point of contact for the customer. Work together with Onshore & Offshore Flow Line Leaders. PRINCIPAL RESPONSIBILITIES/ACCOUNTABILITIES The role involves activities that include: a. Connect and regular governance with the business unit heads and other key stakeholders in the customer's organisation b. Track and report Quality-Inventory-Delivery (QID) KPIs, ensure all necessary steps are taken to meet agreed KPIs across the holistic work stream, c. Identify and implement improvement opportunities and create technical, operational and commercial proposals. Develop action plan to achieve long and short term objectives of execs/commodity leads (WIP/Backlog reduction, offloading, signatory development, process simplification/standardisation) d. Leading Flowline improvement initiatives across the engineering processes. e. Collaborate with delivery teams working at multiple sites globally and implement framework to present integrated solutions to the customers f. Engage and support the offshore team (India, UK, Italy) g. Engage the team of Flow Line Leaders and their improvement activities across the E2E flowline. h. Work with chief engineers towards achieving signatory approvals against the agreed plan with the customer Report out the trends to all stakeholders, including customer senior executives. a. Ensure visibility of all holistic deliverables including those coming to agreed KPI time limits to all Stakeholders with necessary actions identified and managed to closure Define and initiate projects to Identify improvement opportunities, articulate ideas, plans and benefits to customers and submit proactive proposals a. Lean out process b. Pilot and define ways to reduce bottlenecks and constraints Drive “zero defect” and “Right First Time” behaviours Required Skills & Experience: Bachelors degree or equivalent. Self Reliant & able to determine next steps, where to focus the team's energy to meet customer goals. 2+yrs of experience leading $10M+ scale projects Desirable Skills & Experience: Project Management certification (LEAN, PMP, Yellow/Green Belt, etc.) Experience with engineering processes (non-conformance, repair deviations, manual changes, changes in design, etc.) An excellent understanding of gas turbine functionality and operability of major components. Able to quickly learn querying and downloading information from ERP systems such as SAP and other databases. Physical Requirements & Work Environment: Mostly Office Environments, Occasional Shop Floor involvement. Substantial amounts of telephone and computer work. Heavily Regulated Industries with strict adherence to procedures. Flexibility to meet business deadlines by staying late or arriving early. Typical 8 hour days plus lunch / 40 hour weeks / core (required) hours are 9AM to 4PM Ability to use personal transportation to visit customer locations. Due to the nature of the work, all candidates must be a U.S. Citizen or Permanent Resident. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $59k-97k yearly est. 4d ago
  • Dental Office Manager

    Aspen Dental 4.0company rating

    Team Manager Job 25 miles from Newport

    At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Dental Office Manager which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients' lives. Job Type: Full-Time Salary: $55000 - $60000 / year 3 Different Incentive Opportunities -Report Card- Up to $300 -Unlimited Earning potential through our monthly profit-sharing program -Unlimited Earning potential through our quarterly profit-sharing program ***Paid like the owner based on profit At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free Continuing Education (CE) through TAG U How You'll Make a Difference: As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Consult with patients on treatment options provided by the clinical team, verify insurance payment and collection ensure high-quality of care Hire, develop, manage, and retain the office staff Review monthly business results, manage profit and loss, align sales plan to support business goals, and create strategies to increase profitability Prepare and lead daily huddles with the team to level set expectations to optimize patient experience and business performance Additional tasks as required Preferred Qualifications Minimum of one year of managing a team of direct reports Experience in sales or sales management High school diploma or equivalent; college degree is preferred A people-centric leader who motivates and inspires others Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds Demonstrate analytical thinking; place a premium on leveraging data Additional Job Description Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
    $55k-60k yearly 13d ago
  • Operations Manager

    Streetpops

    Team Manager Job 2 miles from Newport

    At streetpops the Operations Manager plays a crucial role in overseeing the day-to-day activities of production, sales, customer service, and logistics. Their responsibilities ensure smooth business operations and contribute to the growth and efficiency of the company. Below are the typical responsibilities for our operations manager. The manager may be asked to perform additional tasks as they arise. Job Duties: 1. Production Management - Oversee Popsicle Production, Quality Control, Inventory Management, Health and Safety Compliance - Keep SOPs for all operational aspects up to date - Source Ingredients - Schedule Production Calendar ServeSafe Manager & Allergen Compliance is a plus to have, but we will provide access to certification if needed 2. Event and Catering Management - Complete event applications, contracts, and payment processes within deadlines - Maintain a detailed google calendar of upcoming events, including key dates, deadlines, and logistical requirements including any flavors that were promised - Coordinate transportation, inventory, staff schedules, and equipment needs for events - Ensure all permits, insurance, and compliance requirements are in place for participation - Establish and maintain relationships with event organizers to secure prime booth locations and negotiate terms - If necessary, manage on-site operations, including inventory display, storage, and customer interactions - Respond promptly to inquiries from potential clients, franchisees, or partners - Develop and execute a follow-up strategy for catering orders, fundraising and events, including email campaign, phone calls, and personalized outreach - Evaluate the success of events based on sales, leads, and brand exposure. Recommend/record adjustments for future participation - order event supplies as needed - Serve as an advocate for streetpops. Develop and manage relationships with other organizations that support streetpops activities (i.e. Cincinnati Health Department, local businesses, Chamber of Commerce, Cincinnati Food Truck Association, local universities, etc.) - Identify and apply to new and relevant events such as local festivals, farmers' markets, and corporate opportunities that align with brand goals 3. Staff Management - Hiring, Training, Scheduling, Development, Performance Monitoring and Staff Motivation 4. Financial Oversight - Invoicing for wholesale orders, catering, or events, and follow up on outstanding payments - Develop and monitor budgets for production, events, staffing, and marketing, ensuring that costs are controlled and aligned with business goals - Managing ingredient costs, labor, and event-related expenses - Track the financial performance of products and events adjusting to increase profitability 5. Logistics and Supply Chain Management - Oversee the distribution of popsicles to retail partners, event venues, and direct customers - Work with suppliers and distributors to ensure smooth operations from sourcing raw ingredients to getting the finished products into customers' hands - Ensure proper packaging and storage of popsicles to maintain freshness and quality, including freezer management and shipping logistics 6. Reporting and Data Management - Maintain operational data, such as production volumes, sales figures, inventory levels, and event performance, providing regular reports to senior management - Ensure that all necessary licenses, certifications, and compliance documentation are kept up to date for the kitchen and the vehicles - Use data and feedback to identify areas for process improvement or product innovation 7. Crisis Management and Problem Solving - Issue Resolution, Event Troubleshooting - Manage unexpected issues such as equipment & vehicle malfunctions, supply chain disruptions, or public relations challenges 8. Sales and Business Development - Develop and manage relationships with wholesale accounts - Coordinate large orders for corporate events, weddings, or private parties - Identify and pursue new markets for the business - Develop sales strategies to increase revenue 9. Local Marketing and Branding Support - Work closely with the marketing team to support campaigns that raise awareness of the streetpops brand, including social media, and event-based promotions - Online Presence: Assist in managing online social (Instagram/Meta) and sales platforms (e.g., delivery services) 10. Franchise Support Trade Show & Convention Support - Be willing to travel to represent streetpops at a few conventions a year to promote franchise opportunities. - Network with potential franchisees, suppliers, and industry stakeholders - Oversee booth setup, branding, and materials, ensuring a professional and engaging presentation - Provide product samples and information to attendees - Collect and follow up on leads from trade shows - Gather insights from trade shows about industry trends, competitor strategies, and consumer preferences Qualifications: 1. Experience in Operations Management - At least 3-5 years in food production, event management, hospitality, or a related field 2. Leadership and Team Management - Proven ability to hire, train, schedule, and motivate staff 3. Project Management & Organizational Skills - Ability to manage multiple tasks, deadlines, and logistics simultaneously 4. Financial Acumen - Experience handling budgets, invoices, cost control, and financial performance tracking 5. Event & Catering Coordination - Strong background in managing events, handling logistics, and working with vendors 6. Supply Chain & Inventory Management - Knowledge of sourcing ingredients, maintaining inventory, and managing storage logistics 7. Sales & Business Development - Ability to develop relationships with wholesale partners and drive revenue growth 8. Compliance & Safety Knowledge - Familiarity with food safety regulations (ServeSafe Manager certification preferred or willingness to obtain) 9. Customer Service & Communication - Excellent interpersonal skills to liaise with clients, partners, and event organizers 10. Problem-Solving Ability - Quick thinking and adaptability to handle unexpected operational challenges 11. Respect for diversity 12. Strong ability to work independently 13. Valid Driver's License 14. Be self-motivated and have the ability to pay attention to small details and organization 15. Be willing to work, and/or be on call during weekends and holidays from May through September. Preferred Qualifications: 1. Food Industry Experience - Prior work in food manufacturing, catering, or retail is highly desirable. 2. Marketing & Brand Support Experience - Basic knowledge of social media and event promotions. 3. Franchise Operations Knowledge - Experience with franchise models, trade shows, or B2B networking. 4. Technology Proficiency - Comfortable with Google Suite (Docs, Sheets, Calendar), Square, Excel, scheduling apps and sales tracking/CRM tools. Compensation: Base Salary: $48,000 per year Commission for New Customers & Accounts - Wholesale Accounts (e.g., cafes, grocery stores, venues): 3% commission on first-year sales from new wholesale accounts you bring in - Catering & Events: 5% commission on new event & catering bookings that you secure (not organic, repeat customers or repeat events) - Direct-to-Consumer Growth (e.g., partnerships, pop-up locations):$100 - $500 per new high-value partnership Perks & Benefits: - Monthly Health Insurance Stipend to help cover private insurance costs - Paid Time Off (PTO): 2 week's vacation and major holidays (that don't fall between May-Sept) - 10 day shutdown surrounding winter holidays. - Flexible Schedule: Hybrid or adjusted work hours for admin tasks - Free or discounted streetpops products - Professional Development: Training programs & industry conferences - Company Culture Perks: Team-building outings, company events, or wellness programs - Performance Bonus: $2,000 - $10,000 annually (based on operational KPIs like efficiency, cost savings, and team performance)
    $48k yearly 1d ago
  • Office Manager

    DOCS Dermatology

    Team Manager Job 21 miles from Newport

    Dermatologists of Central States (DOCS) is one of the largest and most established dermatology practices in the nation. With more than 186 providers within 80+ locations in 7 states, we have been serving patients for over 40 years. At DOCS, we strive to put the patient first with an emphasis on medical, surgical, and cosmetic dermatology. We provide easy access to high quality dermatologic care in an environment that is consistently friendly, convenient, courteous, and caring. Summary An Office Manager is a leadership role, critical to the success of our team and the satisfaction of our patients. This role oversees all aspects of the daily operations within the medical office and will be focused on managing both clinical and non-clinical employees, overseeing the financial budget for the office, ensuring a positive patient experience, and managing inventory. Job Responsibilities Implement office policies and procedures. Hire and onboard administrative and clinical staff. Supervise, train, coach, and evaluate administrative and clinical staff. Create and maintain the staffing schedule to optimize provider schedules, minimize gaps in coverage, and manage paid time off requests. Oversee and approve time sheet details to ensure payroll processes timely and accurately. Foster a positive patient experience while ensuring regulations, guidelines, and standards are followed. Collaborate with nurses, providers, and executives. Partner with regional managers to set goals, objectives, and budgets for the office. Use popular software for electronic medical records (EMR), billing, scheduling, and accurate timekeeping. All other duties as directed and assigned. Benefits Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off. Minimum Qualifications High school diploma or equivalent, associate or bachelor's degree in healthcare management, business, or related degree is preferred. Familiarity with ModMed, EMA, EMR preferred. Thorough understanding of HIPAA laws and guidelines. Works well independently and has strong operational skills. Learns quickly and has strong problem-solving and critical thinking skills. Develops strong relationships with coworkers and has strong leadership skills. Communicates effectively and has strong verbal and written communication skills. Physical Demands While performing the duties of this job, the employee is required to: Frequently sit, stand, walk, talk, hear, and use devices including but not limited to computers, phones, and iPads. Regularly use close vision and ability to adjust focus. Occasionally stoop, bend, reach above shoulders, push/pull doors and drawers, and lift up to 25 pounds Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status
    $31k-47k yearly est. 13d ago
  • Customer Experience Lead-Kenwood Towne Centre

    Victoria's Secret 4.1company rating

    Team Manager Job 2 miles from Newport

    A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. Click here for benefit details related to this position. Minimum Salary: $16.75 Maximum Salary: $21.25 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred * Experience directing other individuals in the performance of their job duties preferred We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $16.8-21.3 hourly 2d ago
  • Team Manager Nursing Home

    Vitas Healthcare 4.1company rating

    Team Manager Job 2 miles from Newport

    Patient Care Services Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care. Reviews information on all pending patient admissions, all new admissions (assessments and history) and “alive” discharges to assure that eligibility and appropriateness criteria are met. Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management. Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis. Reviews all imminent “alive” discharges to assure effective discharge planning. Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations. Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team. Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family. Participates in on-call rotation. Staff Supervision and Management Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs. Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations. Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses. Quality Improvement/Regulatory Compliance Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies. Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement. Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards. Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program. Performs substantive chart reviews to assure there is evidence that quality care is being delivered. Participates in the Outcomes Management and annual program review. Performs utilization review of continuous care and inpatient levels of care for all patients on team. Customer Service/Sales/Marketing Assures that problems/grievances/service failures experienced by individual pa tients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily. Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance. Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation. Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness. Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff. Participates in professional, voluntary or community service organizations Cost Containment Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies. Monitors utilization of resources by every patient to assure cost effective delivery of services. Controls and is accountable for productivity, labor and all related patient care costs with respect to budget. Approves all bills/invoices related to patient care services Professional Development Attends inservices, educational seminars and workshops. Develops and achieves professional growth goals and objectives. Participates as a mentor of newly hired Team Managers. QUALIFICATIONS Reliable transportation with appropriate license and insurance coverage for driver and passengers. Private telephone in home. Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care. Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement. Working knowledge of VITAS information system (Vx) and the ability to utilize management reports. Two years successful supervisory experience or equivalent in a health care organization. EDUCATION Bachelor's degree preferred. Current and valid R.N. License to practice in the state where the VITAS program is located. SPECIAL INSTRUCTIONS TO CANDIDATE EOE/AA M/F/D/V
    $82k-98k yearly est. 6d ago
  • Customer Experience Manager

    Michaels 4.2company rating

    Team Manager Job 15 miles from Newport

    Store - CLEV-SOLON, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Major Activities Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results Manage and support the truck processes and lead the teams to ensure standards are met; achieve your KPI's and manage your team to achieve their role KPI's Manage, execute and support the planogram process (POG's) to standard. Manage, execute and support the AD set processes. Manage and execute shrink and safety programs. Serve as Manager on Duty (MOD) Maintain seasonal sets and the feature space to our visual merchandising standards Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others Acknowledge customers, help locate product and provide solutions Assist with Omni channel processes Cross trained in Custom Framing selling and production Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings **Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.** At The Michaels Companies Inc, **our purpose is to fuel the joy of creativity** . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (************************** and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels (************************************ , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, **Michaels is the best place for all things creative.** For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com . In addition, we offer a hybrid work schedule for our Support Center Team Members. **Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.** _Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL)._ EEOC Know Your Rights Poster in English (****************************************************************************************** EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers (************************************************************************************************** Federal FMLA Poster Federal EPPAC Poster (******************************************************************
    $30k-58k yearly est. 60d+ ago
  • Customer Engagement Manager

    Petsmart 4.3company rating

    Team Manager Job In Newport, KY

    ABOUT OUR STORE: What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of the Department Manager team, you'll ensure that the store runs smoothly-from head to tail. From motivating associates to ensuring we have the right product on the floor, our Department Managers drive the success of our stores by ensuring our customers have an engaging, personalized shopping experience. ABOUT YOUR ROLE: In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So, as a PetSmart Customer Engagement Manager, you'll help lead the store team in the following areas: * Pet Parent Engagement: You'll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. You'll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience. * Associate Leadership: Our associates are key to making great experience in our stores. As the Associate Lead, you'll help to lead a team who are as passionate about pets as we are. You'll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents. * Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores. ABOUT YOUR CAREER: Just like we're there for pets at every stage of their lives, we'll be with you at every stage of your career, too. With PetSmart, you will have opportunities to: * Gain experience in a different business unit-from the store to the salon or the Pets Hotel * Develop your leadership skills as an Assistant Manager or Store Manager * Tackle the challenge of a new store opening * Transfer to any one of our 1600 stores nationwide THE WARM AND FUZZIES: We've highlighted job responsibilities as best as we could above-but the best parts of working at PetSmart can't be fully described in the . * It's the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea! * It's the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!! * It's the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he's taken! * It's the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel. * It's the celebration of Bella's birthday, Gizmo's graduation from puppy classes or Ace's adoption. * It's the little things we do that add up to really big things that pets need. Working at PetSmart is not a job, it's a community of those who work together for the love of pets. Apply now to experience a career that loves you back. We look forward to seeing your application to join our Department Management team! This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. This position is also eligible for benefits as described at ********************************** PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles, San Francisco, and Waterloo Fair Chance Initiative for Hiring. Applicants must be the age of 18 or over, unless located in Montana or where otherwise required by local or state law.
    $79k-121k yearly est. 60d+ ago
  • Senior Operations Supervisor (Supply Chain/Logistics)- 1st Shift

    575500.Fca-Dcc/Fishkill Ny

    Team Manager Job 2 miles from Newport

    Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, cross docking and customer service operations in a manner consistent with company services and cost objectives. Supervises most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary. Reviews truck runs based on location of accounts, volume, costs, customer requirements and private fleet utilization. Review daily orders for additional private fleet opportunities based on above requirements. Salary: $58,600-$79,000K - performance bonus eligible max 12% Work Schedule - Monday- Friday - 6am-3 pm (flexibility with work schedule based on business needs) High-level responsibilities- This is a fast-paced environment, looking for a strong and professional senior level Supervisor. Must have current/recent senior level managing over leaders and hourly employees. Previous Transportation Supervisor/Leadership experience interfacing with the Customer. Previous proven experience training and developing associates. Previous metrics experience, strong DOT regulations knowledge and experience. Overseeing a team of cdl class A drivers and equipment. Preferred experience with driver tracking, HOS, route, and ensure on-time deliveries. Also need data auditing, field observation, positive coaching techniques, strong communication and engagement skills. Must be a self-starter, organized, detailed orientated, good interpersonal skills, professional, and approachable. Team player, with a strong sense of urgency/responsiveness/attention to detail is needed in the ideal fit. The Sr. Operations Supervisor will be the main point of contact for the location, and will provide leadership to leading staff to ensure customer requirements are achieved while meeting our Penske goals and objectives. Major Responsibilities: People: -Communicate performance standards that are specific and measurable, Interview hourly associates and provide recommendations for hire, Monitor attendance, productivity, and other performance markers and provide counseling and/or recognition to associates as needed. Operations: -Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control, Evaluate and recommend changes in preferred work methods to increase productivity of dispatch/warehouse operations. Assist in new associate training, Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift, Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution, Complete all necessary records and reports in a timely and accurate fashion. Finance: -Ensure compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Understand the relationship between decision-making and profitability, Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets. Safety: -Ensure day-to-day management and associate activities are in alignment with the location safety strategy, Provide associates with communication, training, feedback, and direction to ensure safe performance, Ensure compliance with all applicable regulatory agencies and company policies and procedures. Growth / Customer Experience: -Understand the location-specific customer goals & objectives, Ensure the customer knows that we are committed to helping them meet their objectives, Determine areas that could benefit from Continuous Improvement efforts. Fleet/Assets: -Properly plan work assignments to ensure effective use of fleet/warehouse equipment, Work with hourly associates to ensure they understand safe and efficient operation of equipment. Other projects and tasks as assigned by supervisor Qualifications: -2 - 4 years related functional experience-High School Diploma or equivalent required-Bachelors Degree preferred-Strong written/oral communication and organizational skills are required-Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required -Regular, predictable, full attendance is an essential function of the job -Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required. Physical Requirements:-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer.
    $53k-94k yearly est. 6d ago
  • Perioperative Team Manager - Operating Room

    Uc Health 4.6company rating

    Team Manager Job 2 miles from Newport

    UC Health is hiring a full-time Perioperative Team Manager for the Operating Room at the UC Medical Center. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment. The Perioperative Team Manager (RN) plays a pivotal leadership role in the daily management and coordination of the perioperative services team, ensuring high-quality care and efficient operations within the surgical environment. This position directly oversees nursing and surgical support staff in the operating room, fostering a collaborative and supportive atmosphere for both patients and staff. The Perioperative Team Manager is responsible for operational management, resource optimization, and staff development, with a focus on patient safety, quality improvement, and compliance with healthcare regulations. While the role shares many responsibilities with the Clinical Manager RN, it operates with a slightly more focused scope, providing leadership at a departmental level with fewer strategic and financial oversight responsibilities. PATIENT POPULATION - (CLINICAL ONLY): * Engages in population appropriate communication. * Has knowledge of growth and development milestones and tasks. * Gives clear instructions to patients/family regarding treatment. * Involves family/guardian in the assessment, initial treatment and continuing care of the patient. * Identifies any physical limitations of the patient and deploys intervention when necessary. * Recognizes and responds appropriately to patients/families with behavioral health problems. * Interprets population related data and plans care appropriately. * Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. * Recognizes and responds to signs/symptoms of abuse or neglect. COMMUNICATION AND RELATIONSHIP BUILDING: * Ensures effective communication within the perioperative team, including surgeons, anesthesiologists, nursing staff, and support personnel, to facilitate seamless patient care. * Establishes and maintains communication systems that foster teamwork, collaboration, and trust across the perioperative services team. * Works to identify and address confidentiality concerns, ensuring compliance with patient privacy standards. * Collaborate with the Director and other leadership to address operational issues and implement solutions that improve workflow and patient care. * Provides leadership in conflict resolution, fostering a culture of respect and problem-solving. QUALITY IMPROVEMENT: * Supports and participates in quality improvement initiatives aimed at enhancing patient care outcomes in the perioperative setting. * Implements evidence-based practices and ensures staff compliance with updated clinical policies and procedures. * Actively participates in performance improvement projects and utilizes data to identify opportunities for better patient safety and surgical outcomes. * Ensures team engagement in patient satisfaction efforts and coordinates service recovery strategies to address patient or family concerns. * Champions regulatory compliance and works with medical staff to address process improvements in surgical care. SAFETY: * Promotes and enforces adherence to patient safety protocols, including Joint Commission National Patient Safety Goals and infection control practices. * Supports staff in maintaining a non-punitive environment for reporting errors, ensuring that issues are addressed constructively to enhance safety. * Coordinates with leadership to conduct drills and ensure readiness for potential disaster or emergency situations. * Takes proactive steps to anticipate and mitigate potential risks to patient safety in the operating room. RESOURCE MANAGEMENT: * Ensures optimal use of clinical resources, including surgical supplies, equipment, and staffing. * Monitors and evaluates the use of surgical instruments, supplies, and implants, making recommendations for updates or improvements. * Assists in managing operating room turnover times and ensures compliance with surgical schedules. * Collaborates with leadership to forecast resource needs and streamline inventory management processes. * Evaluates new technologies and assists with their integration into clinical practice, optimizing patient care. HUMAN RESOURCES MANAGEMENT: * Promotes the professional growth and development of nursing and surgical support staff through mentorship, education, and leadership. * Acts as a coach for staff development, guiding them in skill enhancement, career planning, and performance improvement. * Contributes to staff recruitment, orientation, and retention strategies, ensuring that staffing levels meet the demands of perioperative services. * Performs annual evaluations, provides constructive feedback, and assists with corrective actions when needed. * Maintains operational readiness by providing on-call management support for the operating room. CUSTOMER SERVICE AND PATIENT EXPERIENCE: * Champions the creation of a positive, supportive environment for patients and families, ensuring their needs and concerns are addressed promptly and compassionately. * Collaborates with physicians to ensure that patient preferences and care expectations are met, promoting a patient-centered approach to care. * Facilitates continuous improvement of customer service initiatives by mentoring staff on effective patient communication and service delivery. * Works with the hospital liaison to coordinate resources and ensure that surgical procedures are executed according to the highest standards of care. PROFESSIONALISM: * Models high standards of professional conduct and clinical expertise, promoting a culture of accountability and ethical practice. * Engages in ongoing professional development and encourages staff to pursue continuing education, certifications, and involvement in professional organizations. * Role models personal and professional boundaries, maintaining a balance between leadership responsibilities and patient care. * Strives to maintain a work environment conducive to open communication, moral support, and shared decision-making, ensuring the best outcomes for both patients and staff. Education: Required: Bachelor of Science in Nursing (BSN). | Required: Current Ohio RN License. Required: BLS certification. Preferred: Certification in Operating Room Nursing (CNOR). Experience: 3-5 years' Operating Room experience, with broad knowledge of multiple surgical specialties. About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable, and diverse place of employment. Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
    $41k-53k yearly est. 21d ago
  • Customer Experience Supervisor

    Great Plains Communications 4.3company rating

    Team Manager Job 34 miles from Newport

    Customer Experience Supervisor - this position can be located in either Sunman, Batesville or Greensburg, IN Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can lead and inspire a team? Great Plains Communications is excited to invite a talented Customer Experience Supervisor to join our growing team in the Sunman, IN area! At Great Plains Communications, we believe that fantastic customer experience is at the core of what we do. As a Customer Experience Supervisor, you will play a pivotal role in shaping the future of our customer service team. You will not only supervise and support customer service representatives but also implement strategies to enhance service standards and create lasting positive relationships with our customers. The key responsibilities encompass the supervision and leadership of a customer service team, ensuring high service standards and effective performance. This includes: * Overseeing daily operations and monitoring team performance. * Providing coaching, feedback, and conducting regular team meetings. * Handling complex customer inquiries and ensuring timely resolution. * Hiring, training, and developing team members while identifying skills gaps. * Monitoring customer interactions for quality and generating performance reports. * Collaborating with other departments to enhance service delivery. * Fostering a customer-centric culture and elevating the customer experience through feedback. * Lead the team through change by clearly communicating the reasons behind decisions and engaging everyone in the process. * Recognize and celebrate successes, both big and small, to boost morale and reinforce positive behaviors. * Provide context for business decisions to help the team understand the rationale and impact, fostering a culture of transparency and trust. This role focuses on enhancing team efficiency, customer satisfaction, and continuous improvement within the department. Education: An associate's degree or equivalent work experience and additional specialized training in customer service is a plus. Experience: 3 years' supervisory customer service and customer sales experience desired. Skills / Knowledge / Abilities: * Strong leadership, communication, and interpersonal skills. * Knowledge of telecommunications products, services, and terminology. * Excellent communication skills - both verbal and written. * Strong computer skills - Microsoft Word, Microsoft Excel, Outlook. * Ability to handle difficult customer interactions and resolve conflicts with professionalism and diplomacy. * Excellent problem-solving skills and the ability to think critically under pressure. * Knowledge of customer service principles, practices, and compliance standards related to telecommunications. * Detail-oriented with strong organizational skills. * Ability to promote sales and up-selling knowledge. * Ability to travel as required, possessing a valid driver's license. Embrace the possibilities with GPC Perks! ü Health & Life Insurance ü 401-(k) Retirement Plan ü Tuition Reimbursement ü Paid Time Off ü Paid Holiday Time ü Employee Referral Bonus ü Flexible Work Environment ü Health Wellness Program & Incentives ü Scholarship opportunities If you are ready to take your career to the next level and make a difference in the lives of customers and your team, we want to hear from you! Join us at Great Plains Communications, where your expertise will help create superior customer experience and a positive work environment. Apply today and be part of a team that values excellence and growth! Competitive wage and benefits provided. To apply, visit ********************** Great Plains Communications is one of the largest privately-owned telecommunications providers in the Midwest, serving communities throughout Nebraska, Iowa, Colorado and Southeastern Indiana. Business and enterprise services range from traditional and cloud-based voice and data products to installation and support of strategic networks with fully scalable, managed Ethernet solutions. The company also takes pride in its progressive approach to accommodating the unique needs of wholesale customers, including regional and national telecommunications carriers, LECs, ISPs, wireless and other providers utilizing superior custom engineering and custom-build strategies. In addition, the company serves residential customers with an impressive suite of services including high speed Internet, cable and streaming video, and local and long-distance telephone services. At the core of its service offering is an extensive 16,500+- mile, MEF certified regional fiber network reaching 13 states that is fully supported by a 24x7x365, Network Operations Center. Founded in 1910 by E.C. Hunt as a Nebraska phone company, Great Plains Communications has evolved over the past century, keeping pace with technology and increasing bandwidth demands to become a leading regional network and fiber services provider. The company is headquartered in Blair, Nebraska and is owned by Grain Management, LLC: a leading private equity firm focused on investments in the Communications sector.
    $43k-76k yearly est. 15h ago
  • Customer Service Supervisor

    Sagesure Insurance Managers

    Team Manager Job 2 miles from Newport

    SageSure is seeking an experienced Customer Service Supervisor to motivate, support and lead our Customer Service Contact Center team members to maximize performance. The ideal candidate must have customer service and supervisory experience in a contact center environment. If you are an effective communicator, able to lead and motivate a team, are organized and reliable, as well as results-oriented, we'd like to meet you! This position will be based out of our Cincinnati OH, Marlton NJ, or Tallahassee FL office location. What you'd be doing: * Assist in setting performance targets for both individuals and the team to ensure alignment with business objectives for customer service representatives * Interviews and hires entry level customer service representatives, ensuring they are well-equipped to succeed in their roles. * Provide guidance, support, and feedback to staff by addressing questions and fostering a positive work environment. Foster long-term growth by conducting thorough needs analysis and bridging learning gaps through ongoing development efforts for direct reports. * Develop strategies to optimize processes, improve team efficiency, and maintain high levels of employee motivation and engagement. * Monitor and evaluate team performance using key performance indicators (KPIs) to ensure targets are met by providing consistent and targeted coaching and identifying areas for improvement. * Track inbound calls, emails, and live interactions to assess performance and generate reports for management. Actively monitor inbound calls, ensuring agents are aware of call volumes, wait times, and abandonment rates, maintaining service level standards. * Ensure strict adherence to company policies related to attendance and establish operational procedures. * Keep leadership informed of any emerging issues, challenges, or opportunities for improvement. * Prepare and present monthly and annual performance reports, analyzing key data points to inform strategic decisions. * Performs other duties as assigned We're looking for someone who has: * 2+ years' experience supervising direct reports and proven experience as a call center supervisor or similar supervisory position * Working knowledge of MS Office * Outstanding communication and negotiation ion skills * Excellent organizational and leadership skills * Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills * Ability to work under pressure * Can work during the required scheduled shift on Monday - Friday from 11AM - 8PM, with rotating Saturday coverage shift of 10AM - 3PM (Eastern Time) * 2+ years' experience in property & casualty insurance * Property/Casualty license required within six (6) months of accepting position * High School Diploma Highly preferred candidates also have: * Bachelor's Degree * Insurance Certification About the Policy Services Team at SageSure: Helping customers and a service mindset are at the core of SageSure's Policy Services team approach. Policy Services roles are directly responsible for building the brand, and we take that very seriously at SageSure. Our Policy Services team is the voice of SageSure-having frequent connections with our customers. Serving the customer is fulfilling and a great way to learn about the insurance industry. Policy Services roles have career progression paths built-in, and with all the industry knowledge you've gained, you'll be primed for advancement within the department or across the company. The nature of the work requires constant interfacing with other teams, including underwriting, sales and marketing. As a part of this growing team, you'll experience a fast-paced environment that requires dynamic involvement and provides accelerated learning. About SageSure: As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), SageSure, one of the largest residential property insurance managing general underwriter (MGU) in the United States, is pioneering ways people protect their American Dream. A leader in catastrophe-exposed property insurance, SageSure was founded in 2009 to deliver reliable products, exceptional customer experiences, and strong underwriting results in challenging insurance markets. SageSure currently operates in 14 states and provides home, flood, and commercial coverage on behalf of its highly rated carrier partners. We have more than 600 employees working remotely or hybrid in one of our eight offices-Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT-who are tackling the industry's toughest challenges. We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more. SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
    $29k-43k yearly est. 23d ago
  • Accessible Prints Customer Services

    Clovernook Center for The Blind 3.3company rating

    Team Manager Job 2 miles from Newport

    Job Summary: Clovernook Prints (a subsidiary of Center for the Blind and Visually Impaired) is a leading digital printing company committed to delivering high-quality accessible printed materials to our clients. Additionally, our mission is to provide competitive job opportunities for those with vision loss. We are seeking a Customer Service Representative to join our team, someone proficient in the Microsoft Office environment, particularly Word and Outlook. The preferred candidate will possess excellent written and verbal communication skills. In addition to phone support, this position will involve assisting customers with navigating our ecommerce site for print material orders and handling customer invoicing and payment tracking. Principle Duties & Responsibilities: Customer Support Provide exceptional customer service via phone and email. Address customer inquiries, concerns, and issues in a professional and timely manner. Respond to inbound/outbound calls for assigned accounts and contracts with the highest standards of professionalism and customer service. Maintain strict confidentiality of sensitive customer and company information. Ecommerce Site Assistance Guide customers through the online ordering process on our ecommerce site. Assist customers in navigating the site, troubleshooting issues, and ensuring a seamless ordering experience. Invoicing and Payment Tracking Create and track invoices and payments. Assist customers with invoicing inquiries. Collaborate with the finance department to ensure accurate and timely processing of customer payments. Document and Record-Keeping Maintain detailed and accurate records of customer interactions and transactions. Document and report customer feedback for continuous improvement. Collaborate with Other Departments Coordinate with the production and shipping departments to ensure timely delivery of customer orders. Communicate effectively with internal teams to resolve customer issues and enhance the overall customer experience. General Duties Assist in various customer service-related tasks as assigned by the supervisor. Keep immediate work area clean and free of debris. Follow all safety procedures and promote a safe work environment. Contributes to the overall efficiency and effectiveness of Clovernook Prints by performing other tasks, duties, and responsibilities as assigned. Job Requirements: Proficient in Microsoft Office environment, particularly Word and Outlook. Able to use or learn Excel for invoicing and payment tracking. Associates degree in a related field and/or 2-3 years of experience in a Customer Service or Contact Center/Call Center environment, preferred Preference will be given to candidates who are legally blind and proficient with large-screen monitors or screen-magnification software (e.g. ZoomText), if needed. Ability to spend extended periods of time seated at a computer workstation while using a headset, telephone, and computer Post - offer, pre-employment drug screen and background check. Reflects Clovernook's mission, vision and core values in daily interactions with consumers, staff, as well as all internal and external constituencies.
    $27k-38k yearly est. 60d+ ago
  • Box Office Staff - PromoWest

    Aeg Worldwide 4.6company rating

    Team Manager Job In Newport, KY

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! BOX OFFICE ATTENDANT SUMMARY The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments. PRIMARY RESPONSIBILITIES Accurately and efficiently processes orders for and collect payments from guests. Follow cash handling and inventory procedures to ensure security of assets and inventory. Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests. Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed. Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events. Contributes to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness and helping to develop and maintain a positive work environment. QUALIFICATIONS A minimum education level of: High School Diploma or its equivalency A minimum of 1+ years of related work experience Excellent customer service skills Must be able to work independently and in a team setting Good communication skills to effectively communicate with customers and co-workers Basic Math skills Must be responsible and professional Effective decision-making skills Demonstrated ability to work in a fast-paced environment Available to work flexible hours, including nights and weekends AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
    $46k-61k yearly est. 8d ago

Learn More About Team Manager Jobs

How much does a Team Manager earn in Newport, KY?

The average team manager in Newport, KY earns between $33,000 and $126,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average Team Manager Salary In Newport, KY

$64,000

What are the biggest employers of Team Managers in Newport, KY?

The biggest employers of Team Managers in Newport, KY are:
  1. UC Health
  2. VITAS Healthcare
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