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  • Clinical Team Leader- PICU- Full Time

    Dayton Children's Hospital 4.6company rating

    Team Manager Job In Eaton, OH

    Facility:Dayton Children's - Main CampusDepartment:Pediatric Critical Care TeamSchedule:Full time Hours:36Job Details:The Clinical Team Leader identifies the procedures, processes, and patient care to be accomplished during the work period, as well as the resources that will be required to safely carry out the work of the unit in collaboration with the unit and organizational leadership teams. The Clinical Team Leader distributes the work of the unit in a manner that makes the best use of available resources, both personnel and material, and which take into account the knowledge, skills, and abilities of those persons who will be integral to the patient care process. The Clinical Team Leader provides ongoing coordination of work and resources as necessary to meet changing requirements in the work environment. On an ongoing basis, the Clinical Team Leader evaluates individual and collective outcomes of the patient care provided during their shift, compares patient care delivery to accepted standards, adjusts assignment of resources as necessary, and reports changing needs and outcomes to the health care staff. Because the Clinical Team Leader observes patient care delivery and outcomes as provided by coworkers, the Clinical Team Leader may be asked to contribute observations to individual employee evaluations, suggest competency evaluations, or to advise and educate fellow staff. These functions of the Clinical Team Leader should not, however, be constructed as supervisory in the sense of exercising control regarding employment decisions. The Clinical Team Leader is accountable for overall operation of an assigned unit during a specific time period but is not solely or personally responsible for the selection or discharge of employees of the health care facility. The Clinical Team Leader also serves as a Safety Coach on the unit promoting utilization of Hospital Acquired Condition Prevention and other Safety promotion behaviors. Department Specific Job Details: The Pediatric Intensive Care Unit (PICU) at Dayton Children's provides the highest level of care for children with a critical illness or injury . With our low nurse-to-patient ratio, each patient receives personalized and attentive care. Most patient rooms in the PICU are private and are equipped with advanced technology . FULL TIME NIGHT SHIFT 7p-7a #Talroo #WayUp Education Requirements: Bachelors: Nursing (Required) Certification/License Requirements: [Lic] RN: Registered Nurse (RN) - Ohio Board of Nursing, CPR: Cardio-Pulmonary Resuscitation - American Heart Association, NRP: Neonatal Resuscitation Program - American Academy of Pediatrics, PALS: Pediatric Advanced Life Support - American Heart Association
    $30k-50k yearly est. 15d ago
  • Contract Surety Claims Manager/Senior Contract Surety Claims Manager

    Great American Insurance Group 4.7company rating

    Team Manager Job In Cincinnati, OH

    Great American's Bond Division has been underwriting surety and fidelity bonds for over 90 years. Great American is known for expert underwriting, solid financial strength, market leadership and creative solutions to all bonding needs. With a highly diverse product line, Great American is one of the top surety companies in the United States. Our Claims division is looking for a Contract Surety Claims Manager/Senior Contract Surety Claims Manager to join the claims team in their headquarters in Cincinnati, OH. The successful candidate is expected to be work in the Cincinnati office full-time. Essential Job Functions and Responsibilities: Handles Contract Surety claims of high complexity/exposure as well as supervises direct reports' activities within the Bond Claims department. Shall both directly handle and supervise direct reports as to: Investigates, evaluates and adjusts Contract Surety claims: Reviews and evaluates coverage and/or liability. Secures necessary information (i.e., reports, bonds, credit limits, policies, appraisals, releases, statements, contracts or other documents) to assist in the investigation of claims. Retains and directs approved consultants and outside counsel. Responsible for maintaining cost controls and overseeing the work of outside counsel. Determines available avenues of recovery and their cost-effectiveness; coordinates approved recovery effort. Establishes and maintains proper loss, salvage and subrogation reserves. Prepares periodic claims reports and financial evaluations. Affects settlements/reserves within prescribed limits and submits recommendations to supervisor on cases exceeding personal authority. Ensures that claims payments are issued in a timely and accurate manner. Ensures compliance of claims handling pursuant to all state, legal, statutory, and regulatory bodies to comply with all company procedures and requirements. Manage and advise a team of Adjusters on involved cases and extend settlement authority to Adjusters as necessary after reviewing case files. May establish reserves and make recommendations to Senior Management on cases exceeding personal authority. Participates in management administration functions, such as SOX (Sarbanes Oxley) Compliance, SOX Testing, Budget Analysis, and Budget Preparation. Prepares analytical reports, including Exposure Analysis, Re-Insurance and Pricing Treaty. As directed, may assist Underwriting, Marketing, Risk Management, and Loss Prevention with projects, including evaluating potential new business. Ensures that the team meets performance targets. Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management. Ensures new members of the team receive proper training. Performs other duties as assigned. Job Requirements Education: Bachelor's Degree or equivalent experience. Field of Study: Business, Liberal Arts, Finance or a related discipline. Experience: Generally, 5 to 10 years of related experience
    $64k-107k yearly est. 15d ago
  • Claims Manager

    LHH Recruitment Solutions 4.3company rating

    Team Manager Job In Cincinnati, OH

    LHH is recruiting a Claims Manager for a Cincinnati company. The management of the Workers' Compensation program represents the majority of this role. Responsibilities include: Assisting Deputy General Counsel with providing general oversight and management of claims administration Assisting with insurance programs Working closely with in-house counsel and third-party administrator to manage Workers' Compensation, General Liability and Automobile Liability claims with the goal of reducing claim cost and duration, while increasing process efficiency Communicating risks and providing options and recommendations to Operational leadership Training leaders on worker\u2019s compensation matters Preventative risk management Risk management analysis and reporting Qualifications: Minimum 6 years' general work experience together with comprehensive, job-related experience in Workers' Compensation and claims administration, preferably in a corporate risk management office, preferred. Bachelor's Degree, preferably in Finance, Risk Management or Business Ability to work independently and provide guidance and training to others while interpreting and applying comprehensive knowledge of laws, regulations and policies in area of Workers' Compensation Would you like to learn more about the Claims Manager position that LHH Recruitment Solutions is recruiting for in Cincinnati, Ohio? If so, then please submit your resume below. Or, visit our website at *********** to apply or consider other available opportunities with us. Pay Details: $90,000.00 to $105,000.00 per year Search managed by: Cheryl Jacobs Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
    $90k-105k yearly 2d ago
  • Dental Office Manager

    Aspen Dental 4.0company rating

    Team Manager Job In South Lebanon, OH

    At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Dental Office Manager which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients' lives. Job Type: Full-Time Salary: $55000 - $60000 / year 3 Different Incentive Opportunities -Report Card- Up to $300 -Unlimited Earning potential through our monthly profit-sharing program -Unlimited Earning potential through our quarterly profit-sharing program ***Paid like the owner based on profit At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free Continuing Education (CE) through TAG U How You'll Make a Difference: As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Consult with patients on treatment options provided by the clinical team, verify insurance payment and collection ensure high-quality of care Hire, develop, manage, and retain the office staff Review monthly business results, manage profit and loss, align sales plan to support business goals, and create strategies to increase profitability Prepare and lead daily huddles with the team to level set expectations to optimize patient experience and business performance Additional tasks as required Preferred Qualifications Minimum of one year of managing a team of direct reports Experience in sales or sales management High school diploma or equivalent; college degree is preferred A people-centric leader who motivates and inspires others Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds Demonstrate analytical thinking; place a premium on leveraging data Additional Job Description Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
    $55k-60k yearly 23d ago
  • Manager of Restaurant Operations

    The Connor Group 4.8company rating

    Team Manager Job In Cincinnati, OH

    General Manager About the Company - The Connor Group General Managers are considered the "quarterbacks" of our business, and the driving force behind our success. You would be responsible for motivating your team and holding them accountable, delivering exceptional customer experience, and maintaining profitability at your property. What you get: Exceptional base compensation determined by skillset and experience Performance based bonuses - average $50k-$60k per year Outstanding 401(k) program with company match up to 9% Medical and dental premiums 100% paid day one for employee and family Holidays and paid time off Structured schedule - 50-55hrs/week, weekend availability required. Ability to earn an equity ownership in the company through The Connor Group's partnership program - projected to be worth more than $2 million in 20 years. What you'll do: Manage and motivate your team while holding them highly accountable. Effectively manage bill-pay, expense control, and full P&L statement. Manage your maintenance team, coordinating work orders and apartment turns. Own all aspects of sales management - Traffic Building, New Rentals, and Renewals. Manage your sales team by selling alongside them. Master operational systems and processes. Deliver excellent customer service. What we're looking for: Top-performers with a proven track record or results Enjoy selling and Driving results thorough your team? Have accountability conversations with your team to help them grow within the organization. Hands on, shoulder-to-shoulder with your team. Thrive on direct feedback, resilient and solution-oriented. Assertive leader with a passion for developing others. Motivated and excel in a reward and recognition culture. What's Great About The Connor Group- Giving back to the Community Do work that makes a real, measurable difference in the community. Through The Connor Group Kids & Community Partners, our associates provided $139 MILLION in value to under-resourced communities last year, just by doing their jobs at a high level. Learn more and visit us at careers.connorgroup.com/property-managers
    $93k-141k yearly est. 3d ago
  • Premium Team Supervisor, Great American Ball Park

    Delaware North 4.3company rating

    Team Manager Job In Cincinnati, OH

    The opportunity Delaware North Sportservice is hiring seasonal Premium Team Supervisors to join our team at Great American Ball Park in Cincinnati, Ohio. As a Premium Team Supervisor, you will be responsible for ensuring all food service and hospitality operations are efficiently carried out while providing an exemplary guest experience. If you thrive on excitement and want your workday to fly by, apply now to join the game day action. Pay $15.00 - $15.00 / hour Information on our comprehensive benefits package can be found at ********************************************** What we offer We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. What will you do? Oversee inventory and estimates of food and beverage costs Schedule all front of house suite team members for events Assist with the hiring, training, and development of suite team members Review financial information and monitor budgets to ensure efficient operations Inspect suites, kitchen, and storage areas to ensure that health and safety regulations are adhered to More about you Minimum of 2 years of previous hospitality and high-volume dining experience required Strong knowledge of food and wine Basic knowledge of cost control measures and profit and loss Ability to problem solve and operate in a fast-paced environment Ability to work flexible hours, including nights and weekends No college degree required Physical requirements Standing and walking for entire length of shift Ability to lift up to 50 pounds Shift details Day shift Evening shift Holidays Weekends Event based Who we are Delaware North operates concessions, premium dining, and retail services at the Cincinnati Reds Great American Ball Park and has been a partner of the Reds since 1936. We offer pre-game upscale dining and full bar service featuring local craft beer. In-game service includes in-seat ordering with chef-inspired specialties and ballpark favorites. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. $15.00 - $15.00 / hour
    $15-15 hourly 13d ago
  • Customer Experience Manager

    LSI Industries 4.7company rating

    Team Manager Job In Blue Ash, OH

    Build your Career with an Industry Leader LSI's heritage spans more than 40 years, beginning in 1976 when the company was founded. The company employs about 1,900 people at 16 manufacturing plants in the U.S. and Canada and we continue to grow. Headquartered in Greater Cincinnati Ohio, LSI is a publicly held company traded on the NASDAQ Stock Exchange under the symbol LYTS. We manufacture commercial lighting solutions, advanced graphic and image solutions, digital and retail display solutions. We are looking for a Customer Experience Manager, to support our team at our corporate location in Cincinnati, Ohio. SUMMARY Primarily responsible for providing LSI customers with the best experience in the industry, the commercially focused Customer Experience Manager will enable LSI to become the easiest manufacturer to work with in the vertical markets we serve. This role will maintain, and continuously improve, customer service levels for all internal and external LSI customers (Manufacturer's Representatives, Sales Agents, Distributors, Sales and other LSI Employees) by utilizing in-depth knowledge of processes, products, programs and resources within the Customer Service Department. The Customer Experience Manager will manage, lead and train Customer Service Representatives and Order Entry Specialists. In addition, this role has the potential to grow to oversee Customer Service "best practice" implementation across other LSI business units. ESSENTIAL DUTIES AND RESPONSIBILITIES * Establish and maintain the mission of Customer Service at LSI. * Develop, document, implement and execute Customer Service Department processes. Utilize best-in-class concepts including workflow and case management. Process areas include, but are not limited to: * Order entry * Order management and maintenance * Customer support and issue resolution * Phone, email and other communication etiquette * Usage of online collaboration tools & business applications * Post-sales actions (add-on orders, replacement items, return authorizations, etc.) * Program/project management * Commission calculation * Cooperate and collaborate with the Field Service team as necessary to support post-sales/installation issues. * Monitor programs and procedures to ensure on-time shipment. * Establish and measure performance standards & targets including, but not limited to: * Order entry duration * Order entry accuracy * Warranty claims due to CSR / Order Entry issues * Order acknowledgement timing * Duration to return correspondence * First call resolution percentage * Customer satisfaction * Compliance (internal audit and SEC/SOX requirements) * Coach team members to achieve targets and develop performance plans when not at target levels. Determine the training requirements & agenda for department members. Utilize performance targets in annual personnel evaluations. * Collaborate on employment decisions. * Provide feedback to leadership in the form of measurable KPI's supplied in "scorecard" or dashboard manner. Provide "voice of the customer" identifying key successes and areas for improvement. * Continuously learn customer service, sales and supervisory procedures & practices and trends in the industry (artificial intelligence, automation, etc.). * Assist the team to monitor and troubleshoot high-priority orders. * Perform other related duties as assigned. ESSENTIAL SKILLS AND EXPERIENCE Skills: * Leadership: a demonstrated ability to lead people and get results through others. * Planning: ability to anticipate & adjust to changes in business conditions and plan over a 3-9 month time span (resources, investments, budget, workforce requirements, etc.). * Prioritization: the ability to organize and manage multiple priorities by determining value-add of each potential activity. * Conflict Resolution (external and internal) * Critical thinking and problem solving * Communication: clearly articulate key points and ensure team members are operating with the same information. Experience: * Customer service roles within manufacturing or other industrial environments. * Track record of increasing responsibility. * Customer service system. * Employee training and development. * 10+ years of relevant experience. BENEFICIAL SKILLS AND EXPERIENCE * Experience configuring/maintaining case management systems (Salesforce Service Cloud, ServiceNow, ZenDesk, etc.) highly preferred. * Experience in multi-channel sales environments (direct, agency, distribution, etc.). * Multi-lingual (Spanish). * Well-developed business acumen. * Ability to multi-task and handle numerous assignments simultaneously. * Self-motivated, excellent problem-solving abilities. * Advanced computer skills. * Experience with J.D. Edwards EnterpriseOne environment is a plus. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Education: Bachelor's degree or equivalent education and experience. * Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. * Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. * Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. * Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Applications, including Excel. * Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sit and use hands to type, use a mouse/keyboard, etc. * The employee is frequently required to reach with hands and arms and talk or hear. * The employee is occasionally required to stand and walk. * The employee must occasionally lift and/or move up to 10 pounds. * Specific vision abilities required by this job include close vision and ability to adjust focus. Must have ability to focus vision between computer monitor and hard copy. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Most of the job duties will be carried out in an office environment. * While performing the duties of this job, the employee will occasionally be required to visit the manufacturing operations. * The noise level in the work environment is usually moderated Benefits: * 401(k) * Health insurance * Dental insurance * Vision insurance * Paid time off EEOC: LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
    $68k-97k yearly est. 60d+ ago
  • Customer Experience Lead-Kenwood Towne Centre

    Victoria's Secret 4.1company rating

    Team Manager Job In Cincinnati, OH

    A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. Click here for benefit details related to this position. Minimum Salary: $16.75 Maximum Salary: $21.25 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred * Experience directing other individuals in the performance of their job duties preferred We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $16.8-21.3 hourly 12d ago
  • Director of Customer Service

    KPI Solutions 4.8company rating

    Team Manager Job In Cincinnati, OH

    As Director of Customer Service, your primary responsibility is to understand our clients' needs and lead the Customer Support team to deliver exceptional customer service and support. The Director of Customer Service will be in a very visible leadership role to our customers and must demonstrate exceptional leadership, personnel management, and organizational skills. You will be responsible for overseeing the creation and success of a highly integrated customer service team composed of engineers & customer service representatives, in meeting and exceeding support metrics and SLAs. You are technical and will challenge the team to solve problems and improve the delivery of our services. You will work closely with leaders in Software, Engineering, Field Services, Commissioning, Sales, and Marketing in improving the delivery of our services. You are the escalation point for our customers and internal teams and will be the champion of customer advocacy and proactive support. 1. Provide strong, dynamic leadership that mentors, develops and guides team members to achieve Customer Satisfaction goals. 2. You will be the face of KPI Support to our Customers for all supported technologies. All escalation activities of Customer Support will be routed through this position. Supporting clients ranging from 50 to 5000. 3. Vendor / Partner management - knowledge of support capabilities, current issues, and recommended upgrades required from our partners. You will hold our partners accountable for providing superior customer support. 4. Monthly customer reporting oversight and report creation. 5. Oversight and Direction of the Customer Support Team. Assuring we have the appropriate staff available for 24/7 operations where uptime is critical to our client's success. 6. Ensure the Customer Support Team is properly trained and knowledgeable on all technologies supported by KPI. You will work closely with our Software Development team. 7. Work with Field Service Director and team to provide prompt field service to our customers when required. 8. Financial Accountability for the development and administration of annual department budgets to attain business goals with operational stability. 9. Conduct effective resource planning to maximize the productivity of resources. 10. Ensure various KPI's and Customer expectations are met or exceeded. 11. Develop great chemistry and interdepartmental accountability within the Lifetime Services Department as well as engineering, software, and installation to provide the proper resources to proactively take care of our customer's needs. 12. Clearly understood metrics (scoreboard) 13. Improve processes and add tools as needed to ensure the teams are using best in class practices. 14. Work closely with various product groups to assist in support and proactively look for product improvements (Voice of the Customer). 15. Lead, schedule, and organize QBRs (Quarterly Business Reviews) with our customers and internal KPI stakeholders. Requirements Proven Support professional with a deep understanding of Call Centers, including strengths in software support, field service support, and the ability to solve customer business needs. Minimum of 15 years' experience in technical support, field service support, with at least 7 years of direct experience in managing leaders and agents. ITIL best practices relative to Service Transition, Operations, and Improvement Electrical Controls experience (general understanding minimum) Working knowledge and practical experience of all building blocks in support desk and field service solutions such as Salesforce, call center phone systems, hardware, applications, cloud, analytics, etc. Experience in basic financial analysis (cost effectiveness, cost benefit, etc.) Demonstrated and verifiable success at leading call centers and field service groups. Ability to work well under pressure to handle crises and balance several tasks simultaneously. Ability to work well with customers in stressful situations. Ability to prioritize, delegate tasks to appropriate staff, and perform required follow-up. Bachelor's Degree required. Master's Degree or MBA is preferred. Excellent communication skills with ability to negotiate through extreme high-pressure situations with customers. Must have a strong customer focus and be able to build relationships and establish trust, respect, competence, and confidence effectively and quickly. Natural self-starter, decisive, high energy, and can-do attitude. Strong organizational and project management skills. Demonstrates high ethical and professional standards. Proven ability to recruit, develop and retain staff. This position manages all leaders within the department and is responsible for the performance management and hiring of the employees within that department. Regular travel to KPI and Customer facilities as required (up to 20%). Benefits Medical Insurance Dental Insurance Vision Insurance Health Care Concierge Service 401(k) Retirement Plan (Pre-tax & Roth) Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability Voluntary Life & AD&D Insurance Voluntary Accident, Critical Illness & Hospital Indemnity Insurance Pet Insurance Milk Stork Program Wellness Program with gift card redemption and wellness challenges Paid Time Off (Vacation, Sick & 10 Holidays) Training & Development KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
    $102k-140k yearly est. 25d ago
  • Spares Customer Experience Ops Leader

    GE Aerospace 4.8company rating

    Team Manager Job In Olde West Chester, OH

    This role will act as a leader in Commercial Spares will have shared accountability for results with the channel and product line teams delivering results by identifying process improvement needs and developing a FLIGHT DECK transformation roadmap. This role will be an extension of the team as a hands-on business partner helping lead operating cadence, problem solving, breakthrough actions and kaizen. **Job Description** **Roles and Responsibilities** + Champion change across the Spares Channel and CMS organization to foster the growth in FLIGHT DECK fundamentals. + Accountable for the Commercial Spares Future State Value Stream Map, Value Steam Analysis, roadmap and Action Plan. + Own customer experience project roadmap - including Materials Portal, CSL, Workstops, Spares Annual Catalog release, Spares Order Behavior, and Commit Availability + Manage the full implementation of the FLIGHT DECK system including strategy/HK, value stream analysis, daily management, and infrastructure. + Demonstrate leadership in communicating business goals, programs, and process across all areas of the organization. + Utilize experience of expertise to solve problems, execute objectives for self and others and customers, and effect short and long term vision. + Facilitate, train, and coach team members in the use of FLIGHT DECK. + Drive measurable improvements within the business. + Partner with operating leaders and teams to uncover and assess continuous improvement opportunities for GE and its partners. + Bring new ideas, motivation, and positive support to all levels of the Customer Experience tam. + Lead and effectively interface with the broader Supply Chain and other functions (CAM, CPM, CSM, FPM, etc) to problem solve and deliver results. + Interface with internal/external contacts in an effective manner to ensure that technology and processes are positioned for current and future events. **Required Qualifications** + For roles outside of the USA- This role requires significant experience in the Services & Services Project Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience). + For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)). + 5+ years of experience in functional business role and in lean, coaching, practicing, and/or applying lean methods **Desired Characteristics** + Functional Services or a combination of Servies and Supply Chain experience + Experience in customer relationship or other external partner relationship management + Functional leadership experience internal/external and across GE Aerospace + Experience with FLIGHT DECK and Lean. Utilizes a continuous improvement mindset and customer focused outcomes. + Ability to drive improvement strategies while coaching teams through problem solving techniques + Proven ability to effectively collaborate in a highly effective team to achieve results; working across large matrix organizations to identify and execute actions and continuous improvement for critical business processes. + Financial awareness in services business. + Demonstrated problem solving capability, waiting ability to coach teams through. + Strong interpersonal leadership and written communication + Transparent shares critical information, speaks with candor, contributes constructively. + Focused: quick learner, strategically prioritize work as work goals or KPI drive.Note: **To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA.** **For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.** _This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government._ **Additional Information** GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** Yes GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
    $85k-113k yearly est. 9d ago
  • Customer success leader

    Pay Theory

    Team Manager Job In Cincinnati, OH

    Qualifications Strength in solution-based selling and relationship management skills Ability to work in a dynamic environment with competing priorities - able to shift focus based upon organizational needs Team player with demonstrated ability to execute across a cross-functional team Must be able to work independently Non queue based work environment Strong working knowledge of PC & internet-based applications Ability to leverage internal and external resources to create customer contact strategies (Hubspot, LinkedIn etc.) Responsibilities is responsible for the education, retention, and growth of newly onboarded merchants from the Inside Sales Organization during the initial Opportunity launch and post launch support The OB is responsible for identifying opportunities or collaborate with Inside Sales partners, for proactive discussions with merchants regarding their business, growth strategies, and recommendations as to how Pay Theory can partner to help merchants increase profitability and meet business objectives Provide Merchant Education and Demonstrations to support success for managing users, reporting and settlement, Resolution Center, Fraud Filters, general transaction reviews Provide administrative support to Inside Sales for Onboarding merchants Manage customer growth and retention of merchants triggered by or referral, independently or in collaboration with assigned sales partner and integration teams Maintain portfolio of 60-80 merchants on a rolling 90 day basis Deliver against revenue targets for increasing/retaining Pay Theory's share of total payment volume with the client either through recommended changes to the existing Pay Theory account or cross-selling Pay Theory as a payment and processing alternative for additional business silos owned or controlled by the merchant Partner to expand product penetration that are most applicable to merchant business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management to create increased customer loyalty and stickiness Align on merchant integration quality and parity to assure consistent ability to combat external competitors and increase market share and conversions Understand the Pay Theory vision and strategy and leverage knowledge of ecommerce market, industry players and key competitors to win business Results-oriented to meet and exceed assigned financial and customer satisfaction goals Excellent internal and external communication skills - delivers presentations with solutions linking to business value Summary: The Onboarding Manager (OB) is responsible for the education, retention, and growth of newly onboarded merchants from the Inside Sales Organization during the initial Opportunity launch and post launch support. The OB is responsible for identifying opportunities or collaborate with Inside Sales partners, for proactive discussions with merchants regarding their business, growth strategies, and recommendations as to how Pay Theory can partner to help merchants increase profitability and meet business objectives. Job Description: Provide Merchant Education and Demonstrations to support success for managing users, reporting and settlement, Resolution Center, Fraud Filters, general transaction reviews. Provide administrative support to Inside Sales for Onboarding merchants. Manage customer growth and retention of merchants triggered by or referral, independently or in collaboration with assigned sales partner and integration teams. Maintain portfolio of 60-80 merchants on a rolling 90 day basis. Deliver against revenue targets for increasing/retaining Pay Theory's share of total payment volume with the client either through recommended changes to the existing Pay Theory account or cross-selling Pay Theory as a payment and processing alternative for additional business silos owned or controlled by the merchant. Partner to expand product penetration that are most applicable to merchant business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management to create increased customer loyalty and stickiness Align on merchant integration quality and parity to assure consistent ability to combat external competitors and increase market share and conversions Understand the Pay Theory vision and strategy and leverage knowledge of ecommerce market, industry players and key competitors to win business Proficient in Pay Theory products and processes Strength in solution-based selling and relationship management skills. Results-oriented to meet and exceed assigned financial and customer satisfaction goals. Excellent internal and external communication skills - delivers presentations with solutions linking to business value. Understanding of what information is required from a merchant to create a value proposition and a merchant account plan. Ability to work in a dynamic environment with competing priorities - able to shift focus based upon organizational needs Team player with demonstrated ability to execute across a cross-functional team Must be able to work independently. Non queue based work environment. Strong working knowledge of PC & internet-based applications Ability to leverage internal and external resources to create customer contact strategies
    $87k-138k yearly est. 29d ago
  • Part Time Customer Experience Manager

    Michaels 4.2company rating

    Team Manager Job In Cleves, OH

    Store - CLEV-STRONGSVILLE, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results + Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs + Plan and lead the execution of class and in-store events in accordance with Company programs + Lead the omnichannel processes + Manage and execute shrink and safety programs + Assist with cash reconciliation and bank deposits + Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed + Assist with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development + Serve as Manager on Duty (MOD) + Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others + Acknowledge customers, help locate the product and provide solutions + Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget + Manage and execute the shrink and safety programs + Cross train in Custom Framing selling and production + In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager **Other duties as assigned** **Preferred Knowledge/Skills/Abilities** **Preferred Type of experience the job requires:** + Retail management experience preferred **Physical Requirements** **Work Environment** + Ability to remain standing for long periods of time + Ability to move throughout the store + Regular bending, lifting, carrying, reaching, and stretching + Lifting heavy boxes and accessing high shelves by ladder or similar equipment + If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. + Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings **Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.** At The Michaels Companies Inc, **our purpose is to fuel the joy of creativity** . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (************************** and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels (************************************ , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, **Michaels is the best place for all things creative.** For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com . **Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.** _Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL)._ EEOC Know Your Rights Poster in English (****************************************************************************************** EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers (************************************************************************************************** Federal FMLA Poster Federal EPPAC Poster (******************************************************************
    $30k-58k yearly est. 56d ago
  • Manager of Donor Experience

    Greater Cincinnati Foundation 3.9company rating

    Team Manager Job In Cincinnati, OH

    MANAGER OF DONOR EXPERIENCE SALARY RANGE $67,400-$75,500 Job Summary The Manager of Donor Experience is a vital member of Greater Cincinnati Foundation's team, responsible for designing and delivering impactful, personalized event experiences that strengthen relationships with fundholders, prospective donors, professional advisors, and community partners. This role enhances donor engagement, satisfaction, and retention by curating meaningful opportunities for connection and education, ultimately fostering a culture of giving within the community. Working collaboratively with the philanthropic partnerships, marketing and community strategies teams, the Manager will lead the strategic planning and flawless execution of events and initiatives that inspire generosity and deepen relationships with the Foundation. Essential Job Functions (Duties/Responsibilities): Event Strategy, Planning, and Execution for Donors and Professional Advisor engagement: Develop and execute a comprehensive strategy for donor and prospect-focused events, ranging from intimate gatherings to large-scale community engagements. Work with philanthropic strategies team to develop a strategy for professional advisor engagement opportunities including small gatherings to large networking events. Curate and deliver personalized, meaningful event experiences that reflect donor interests and align with the Foundation's mission. Manage all aspects of event logistics, including planning, vendor coordination, timelines, and budgets, ensuring high-quality execution. Using SalesForce and/or CRM tools to manage individual and organization records, develop invitation lists, track reservations and maintain a record of attendees following events. Ability to learn new software associated with SalesForce CRM tool to create event registration sites and send email invitations, plus related follow up analysis. Analyze post event data and offers recommendations on how to manage and move forward with future events. Oversee the event software coordination and staff training of all GCF events and be the main point of contact for questions, concerns, updates and recommendations from staff and the general public. Align with the Technology and Finance departments for back-end processing of event registrations, payments, donations, etc. Manage graphic design and logistical tasks for printed invitations, program books, signs, etc. with vendors. Assemble materials needed on site at events, including nametags, materials and equipment. Arrange for photography at all events, either internal staff or outside photographer. Maintain resources for event planning, including the GCF event calendar, lists of community calendars, venues and event-related vendors. Ability to incorporate GCF's brand into all projects and closely review GCF event and sponsorship materials to ensure accurate branding. Donor Communication and Education: Collaborate with the donor services and marketing team to create compelling communications that educate donors and prospects about the impact of their giving. Provide customized updates, reports, and resources to fundholders, ensuring they feel valued and informed. Design strategies to increase donor satisfaction and awareness of philanthropic opportunities. Analyze associated data and optimize strategies on and ongoing basis. Collaboration with Community Strategies Partner with the Community Strategies team to identify and highlight engagement opportunities for donors, such as partnerships with local initiatives and nonprofit organizations. Facilitate connections between donors and impactful programs to inspire deeper involvement in community-driven change. Develop and utilize systems that track progress toward goals; serve as team point person for these efforts. Competencies: Collaboration, Work Standards, Adaptability, Decision Making, Building Customer Loyalty Required Skills/Abilities: Demonstrated success in planning and executing high-impact events. Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and effectively. Strong interpersonal skills, with a proven ability to build relationships with diverse stakeholders. Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. Familiarity with donor databases (e.g., Salesforce) and digital communication platforms is a plus. Project management experience; ability to mobilize and manage informal teams to project completion. Ability to collaborate with many stakeholders to create a shared experience. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Education and Experience: Bachelor's degree in nonprofit management, communications, event planning, or a related field. 5+ years of experience in donor relations, event planning, or philanthropy, preferably within a nonprofit or foundation setting. Physical Requirements: This role may require occasional evening or weekend work to support events and donor engagement activities. Greater Cincinnati Foundation (GCF) recruits, employs, trains, compensates, promotes and celebrates employees of all races, religions, colors, national origins, sexes, sexual orientations, disabilities, ages, veteran status and all the other characteristics that make individuals unique and extraordinary. At GCF, we have a clear vision: to be an employer of choice where a diverse mix of talented people want to be and can do their best work. GCF exists exclusively to support our community, and we know our organization runs on the hard work and dedication of our passionate and mission-driven employees. GCF is a Gold Level certified with Ellequate, which is the first data-informed employer certification and cohort-based leadership program for gender equity in the U.S. workplace
    $67.4k-75.5k yearly 16d ago
  • Senior Operations Supervisor (Supply Chain/Logistics)- 1st Shift

    575500.Fca-Dcc/Fishkill Ny

    Team Manager Job In Cincinnati, OH

    Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, cross docking and customer service operations in a manner consistent with company services and cost objectives. Supervises most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary. Reviews truck runs based on location of accounts, volume, costs, customer requirements and private fleet utilization. Review daily orders for additional private fleet opportunities based on above requirements. Salary: $58,600-$79,000K - performance bonus eligible max 12% Work Schedule - Monday- Friday - 6am-3 pm (flexibility with work schedule based on business needs) High-level responsibilities- This is a fast-paced environment, looking for a strong and professional senior level Supervisor. Must have current/recent senior level managing over leaders and hourly employees. Previous Transportation Supervisor/Leadership experience interfacing with the Customer. Previous proven experience training and developing associates. Previous metrics experience, strong DOT regulations knowledge and experience. Overseeing a team of cdl class A drivers and equipment. Preferred experience with driver tracking, HOS, route, and ensure on-time deliveries. Also need data auditing, field observation, positive coaching techniques, strong communication and engagement skills. Must be a self-starter, organized, detailed orientated, good interpersonal skills, professional, and approachable. Team player, with a strong sense of urgency/responsiveness/attention to detail is needed in the ideal fit. The Sr. Operations Supervisor will be the main point of contact for the location, and will provide leadership to leading staff to ensure customer requirements are achieved while meeting our Penske goals and objectives. Major Responsibilities: People: -Communicate performance standards that are specific and measurable, Interview hourly associates and provide recommendations for hire, Monitor attendance, productivity, and other performance markers and provide counseling and/or recognition to associates as needed. Operations: -Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control, Evaluate and recommend changes in preferred work methods to increase productivity of dispatch/warehouse operations. Assist in new associate training, Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift, Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution, Complete all necessary records and reports in a timely and accurate fashion. Finance: -Ensure compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Understand the relationship between decision-making and profitability, Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets. Safety: -Ensure day-to-day management and associate activities are in alignment with the location safety strategy, Provide associates with communication, training, feedback, and direction to ensure safe performance, Ensure compliance with all applicable regulatory agencies and company policies and procedures. Growth / Customer Experience: -Understand the location-specific customer goals & objectives, Ensure the customer knows that we are committed to helping them meet their objectives, Determine areas that could benefit from Continuous Improvement efforts. Fleet/Assets: -Properly plan work assignments to ensure effective use of fleet/warehouse equipment, Work with hourly associates to ensure they understand safe and efficient operation of equipment. Other projects and tasks as assigned by supervisor Qualifications: -2 - 4 years related functional experience-High School Diploma or equivalent required-Bachelors Degree preferred-Strong written/oral communication and organizational skills are required-Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required -Regular, predictable, full attendance is an essential function of the job -Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required. Physical Requirements:-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer.
    $53k-94k yearly est. 16d ago
  • Customer Experience Supervisor

    Great Plains Communications 4.3company rating

    Team Manager Job In Sunman, IN

    Customer Experience Supervisor - this position can be located in either Sunman, Batesville or Greensburg, IN Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can lead and inspire a team? Great Plains Communications is excited to invite a talented Customer Experience Supervisor to join our growing team in the Sunman, IN area! At Great Plains Communications, we believe that fantastic customer experience is at the core of what we do. As a Customer Experience Supervisor, you will play a pivotal role in shaping the future of our customer service team. You will not only supervise and support customer service representatives but also implement strategies to enhance service standards and create lasting positive relationships with our customers. The key responsibilities encompass the supervision and leadership of a customer service team, ensuring high service standards and effective performance. This includes: * Overseeing daily operations and monitoring team performance. * Providing coaching, feedback, and conducting regular team meetings. * Handling complex customer inquiries and ensuring timely resolution. * Hiring, training, and developing team members while identifying skills gaps. * Monitoring customer interactions for quality and generating performance reports. * Collaborating with other departments to enhance service delivery. * Fostering a customer-centric culture and elevating the customer experience through feedback. * Lead the team through change by clearly communicating the reasons behind decisions and engaging everyone in the process. * Recognize and celebrate successes, both big and small, to boost morale and reinforce positive behaviors. * Provide context for business decisions to help the team understand the rationale and impact, fostering a culture of transparency and trust. This role focuses on enhancing team efficiency, customer satisfaction, and continuous improvement within the department. Education: An associate's degree or equivalent work experience and additional specialized training in customer service is a plus. Experience: 3 years' supervisory customer service and customer sales experience desired. Skills / Knowledge / Abilities: * Strong leadership, communication, and interpersonal skills. * Knowledge of telecommunications products, services, and terminology. * Excellent communication skills - both verbal and written. * Strong computer skills - Microsoft Word, Microsoft Excel, Outlook. * Ability to handle difficult customer interactions and resolve conflicts with professionalism and diplomacy. * Excellent problem-solving skills and the ability to think critically under pressure. * Knowledge of customer service principles, practices, and compliance standards related to telecommunications. * Detail-oriented with strong organizational skills. * Ability to promote sales and up-selling knowledge. * Ability to travel as required, possessing a valid driver's license. Embrace the possibilities with GPC Perks! * Health & Life Insurance * 401-(k) Retirement Plan * Tuition Reimbursement * Paid Time Off * Paid Holiday Time * Employee Referral Bonus * Flexible Work Environment * Health Wellness Program & Incentives * Scholarship opportunities If you are ready to take your career to the next level and make a difference in the lives of customers and your team, we want to hear from you! Join us at Great Plains Communications, where your expertise will help create superior customer experience and a positive work environment. Apply today and be part of a team that values excellence and growth! Competitive wage and benefits provided. To apply, visit ********************** Great Plains Communications is one of the largest privately-owned telecommunications providers in the Midwest, serving communities throughout Nebraska, Iowa, Colorado and Southeastern Indiana. Business and enterprise services range from traditional and cloud-based voice and data products to installation and support of strategic networks with fully scalable, managed Ethernet solutions. The company also takes pride in its progressive approach to accommodating the unique needs of wholesale customers, including regional and national telecommunications carriers, LECs, ISPs, wireless and other providers utilizing superior custom engineering and custom-build strategies. In addition, the company serves residential customers with an impressive suite of services including high speed Internet, cable and streaming video, and local and long-distance telephone services. At the core of its service offering is an extensive 16,500+- mile, MEF certified regional fiber network reaching 13 states that is fully supported by a 24x7x365, Network Operations Center. Founded in 1910 by E.C. Hunt as a Nebraska phone company, Great Plains Communications has evolved over the past century, keeping pace with technology and increasing bandwidth demands to become a leading regional network and fiber services provider. The company is headquartered in Blair, Nebraska and is owned by Grain Management, LLC: a leading private equity firm focused on investments in the Communications sector.
    $43k-76k yearly est. 10d ago
  • Customer Service Supervisor

    Sentrilock

    Team Manager Job In Cincinnati, OH

    Requirements Associates Degree in Business - Preferred - Required 1 year Call Center - Required 1+ year Management Duties - Preferred based in West Chester, OH***
    $29k-43k yearly est. 9d ago
  • Front Office Manager

    Hyatt Place Sharonville Convention Center

    Team Manager Job In Sharonville, OH

    Are you seeking an exciting opportunity in the hospitality sector? Hyatt Place Sharonville Convention Center in Cincinnati, OH is on the lookout for a Front Office Manager to become part of our team. In this role, you will have a key responsibility in ensuring seamless guest experiences through the supervision of daily operations, management of a skilled team, and upholding our top-notch customer service standards. Come be a part of our vibrant setting where your love for hospitality will flourish, and your leadership skills will shine. Advance your career with us at Hyatt Place Sharonville Convention Center. Oversee daily operations of the front office department to ensure smooth and efficient workflow. Train, supervise, and support front desk staff to provide exceptional customer service to guests. Develop and implement strategies to optimize hotel occupancy and room revenue. Maintain accurate records of room inventory, reservations, and guest accounts. Collaborate with other departments to coordinate guest services and resolve any issues or complaints in a timely manner. 2+ years of experience in hotel front office operations. Proficiency in Microsoft Office Suite. Strong communication and interpersonal skills. Ability to lift up to 35 lbs. US work authorization.
    $38k-53k yearly est. 60d+ ago
  • Acquisition Support Manager, Senior

    Colsa Corporation 4.8company rating

    Team Manager Job In Dayton, OH

    The Senior Acquisition Support Manager will provide program management support to define, document, and track capabilities and requirements for the Engine CIP program and directly support the Government CIP program manager to implement the annual requirements generation process. Principal Duties and Responsibilities Utilize in depth knowledge of AFMAN 20-116, Propulsion Life Cycle Management for Aerial Vehicles and other DoD, Air Force and lower-level acquisition and contractual policy, publications, supplements, manuals, etc. (e.g., DoDI 5000.2), as well as other applicable documents and regulations, systems, and guides as they relate to aircraft engine management. Support acquisition strategy development for new engine, modification, or retrofit requirements and applications, and incorporate acquisition streamlining processes. Prepare plans and documentation required to participate in the Material Development Decision (MDD), the pre-/post-Acquisition Strategy Panel (ASP), source selection activity and the Milestone A, B and C decision processes (DoDI 5000.2). Develop and prepare briefings in required format to provide program status for review and approval by Government program manager. Arrange and support various program actions, including Engine CIP IPT actions, to include meeting attendance and preparation of meeting minutes. Assist in development of funding requirements and programming of funds leading to program implementation as well as for Engine CIP requirements. Support planning and execution of all engine retrofit activities, including the planning for retrofit requirements and the program- approved requirements to be budgeted in the POM. Monitor financial obligations and expenditures as well as cost / schedule / performance to confirm funded program activities are obligated and executed on cost and on schedule. Plan, organize, complete, and present assessments of cost, budget and schedule implications. Conduct research of cost, budget, schedule, and related technical, performance, and program data to enhance analysis and estimating capabilities (research includes inputs to program financial management, budget and financial analysis, obligation and expenditure forecasting, unliquidated obligations, funds management, funds status, funds control techniques, and reconciling budgetary or financial data). Conduct cost effectiveness, reliability, and technical risk assessments and scheduling trade-off studies, and document the results in technical reports. Develop schedules and metrics to track program status using Earned Value Management (EVM) principles. The Contractor shall monitor, track, and report milestone and implementation status. The Contractor shall coordinate program schedules of all engine investment planning to Propulsion Division Engineering Chiefs and Type-Model-Series (TMS) / CIP program managers. The Contractor shall identify and assist with resolution of program management issues. Prepare cost estimates for all phases of acquisition and sustainment programs in support of cost as an independent variable, reduction in total ownership costs, life cycle cost analysis, EVM system, and cost and economic analysis. Develop and coordinate each of the TMS task inputs into the annual Engine CIP Working Group (ECWG). Coordinate with the TMS teams, MAJCOM management, and division engineers to cost and rank the proposed annual schedule. The Contractor shall assess the final CIP product and recommend an implementation strategy. This effort leads to the AFLCMC/LP Director's approval of the finalized targeted tasks for Government action. Interface and coordinate with senior AFLCMC/LP leadership headquarters, MAJCOMs, operational wings/squadrons, test agencies and Air Force centers to accomplish assigned tasks. Apply and facilitate engine performance improvement events and actions, using Air Force Smart Operations for the 21st Century (AFSO 21) guidance, policy, and principles. Support the planning and execution of required accelerated mission testing for the TMS engine suite as required to include documentation of test dates and tasks included in each test. Provide weekly updates to the AFLCMC/LP Chief on the status of suspenses during regularly scheduled meetings or via ad hoc requests. Plan, prepare and program for Headquarters Air Force (HAF)-mandated Item Unique Identification (IUID) requirements. This will requires interface with multiple parties, Analyze Engineering Change Proposals (ECP) and Original Engine Manufacturer (OEM) EPD task proposals for accuracy, quality and consistency with program objectives, and ensure proper coordination with all functional areas for technical evaluations. The Contractor shall provide recommendations to Government managers. The Contractor shall support execution of ECP improvement efforts to improve efficiency and effectiveness of all ECPs. Assist with oversight of engine fleet management processes and status reviews for proper and sound execution of engine management operations. The Contractor shall assist with oversight of engine depot management, scheduling and business processes to support the sustainment of the engine and ensure the needs of the user are met. The Contractor shall monitor engine OEM execution and advise Government program managers of appropriate actions to ensure a supportable system; Support cost, schedule, and performance management of Combined Test Force (CTF) operations and management for the engine program. Coordinate CTF activities, facilitate meetings, capture meeting minutes and action items, and provide CTF-related information to leadership as needed. Recommend, produce, maintain, and report management metrics that track implementation and progress of all engine programs via the Engine Life Management Plan (ELMP) and the engine investments management process. The Develop and maintain databases to report program status and other metrics for the Engine CIP. The Contractor shall also be the integrator for CIP historical data mining as well as developing and implementing the CIP data repository to support the Government CIP program manager for HAF, SAF, MAJCOM, and AFLCMC actions. Support audit agency requests for information regarding engine programs and research, gather data, and propose responses for review and assessment by Government engine managers. The Contractor shall research and develop data for Air Staff requests, ECWG, Engine Advisory Board and CIP program management reviews. Develop and provide CIP process training to Government TMS/CIP program managers. At COLSA, people are our most valuable resource and centered at our core value. We invite you to unite your talents with opportunity and be a part of our “Family of Professionals!” Learn about our employee-centric culture and benefits here.
    $86k-116k yearly est. 10d ago
  • Front Office Manager

    Aloft Newport On The Levee

    Team Manager Job In Newport, KY

    Aloft Newport on the Levee in Newport, KY, US is seeking a vibrant Front Desk Manager to join our energetic team. Our hotel prides itself on providing a unique and welcoming experience for all guests, and we are looking for a dedicated individual to lead our front desk operations. The ideal candidate will have a passion for hospitality, exceptional organizational skills, and a commitment to delivering top-notch customer service. Join us in creating memorable stays for our guests and be a part of our dynamic team at Aloft Newport on the Levee. As the Front Desk Manager, you will oversee daily operations, ensure guest satisfaction, and lead a team of dedicated front desk staff. Your role is crucial in creating a positive and welcoming atmosphere for our guests, setting the tone for their stay from check-in to check-out. If you are a hospitality professional who thrives in a fast-paced environment and is passionate about delivering exceptional service, we invite you to join us at Aloft Newport on the Levee. Greet guests with a warm and welcoming attitude upon arrival at the front desk. Ensure smooth check-in and check-out processes for all guests, providing assistance and resolving any issues promptly. Manage reservations and room assignments efficiently to maximize occupancy and revenue. Oversee the front desk staff, providing guidance, training, and support to maintain high standards of customer service. Maintain a clean and organized front desk area, including managing supplies and equipment inventory. 2+ years of experience in hotel front desk operations. Strong customer service skills and ability to handle guest inquiries and concerns. Proficiency in hotel booking software and Microsoft Office suite. Excellent communication and interpersonal skills. Ability to multitask and work in a fast-paced environment.
    $35k-49k yearly est. 60d+ ago
  • Front Office Manager

    Moxy Cincinnati Downtown

    Team Manager Job In Cincinnati, OH

    The soon-to-open Moxy Cincinnati Downtown is an exciting new addition to the downtown hotel landscape, offering a lifestyle, fun, and memorable experience for guests and patrons alike. We are seeking an experienced and dynamic Front Office Manager. In this role, you will have a key responsibility in ensuring seamless guest experiences through the supervision of daily operations, management of a skilled team, and upholding our top-notch customer service standards. Oversee daily operations of the front office department to ensure smooth and efficient workflow. Train, supervise, and support front desk staff to provide exceptional customer service to guests. Develop and implement strategies to optimize hotel occupancy and room revenue. Maintain accurate records of room inventory, reservations, and guest accounts. Collaborate with other departments to coordinate guest services and resolve any issues or complaints in a timely manner. 2+ years of experience in hotel front office operations. Proficiency in Microsoft Office Suite. Strong communication and interpersonal skills. Ability to lift up to 35 lbs. US work authorization. You must be able to stand for 8 hours per day.
    $38k-52k yearly est. 15d ago

Learn More About Team Manager Jobs

How much does a Team Manager earn in Norwood, OH?

The average team manager in Norwood, OH earns between $32,000 and $121,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average Team Manager Salary In Norwood, OH

$62,000

What are the biggest employers of Team Managers in Norwood, OH?

The biggest employers of Team Managers in Norwood, OH are:
  1. UC Health
  2. Tiffany & Co.
  3. VITAS Healthcare
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