A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $15.00
Maximum Salary: $19.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$15-19 hourly 16d ago
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Retail Team Manager
Wahid Inc.
Team manager job in Oklahoma City, OK
Join us as a Retail TeamManager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community.
Retail TeamManagers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient.
Some Responsibilities:
Perform as a role model for all employees in the location
Achieve personal sales goals as well as assist employees with closing sales and customer service
Drive sales performance (Wireless & AT&T TV) through coaching and training
AT&T TV product knowledge checks
Stay up to date on all industry information and technology
Maintain and enforce all visual, housekeeping, and appearance standards
Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention
Conduct employee reviews, meetings, and training
Requirements
Must have a valid drivers license
Ability to work at least 45 hours work week
Reliable transportation
Excellent problem-solving skills
Establish and monitor store/kiosk work schedules
Ability to interpret and analyze sales and commission reports
Train, motivate and inspire a team to achieve maximum results
Ensure audit compliance at all times as required by the carrier
Must be at least 18 years of age
1-2 years of wireless sales management
3-4 years of wireless sales experience
College Degree Preferred, High School Diploma, or GED Required
$46k-97k yearly est. Auto-Apply 60d+ ago
Customer Engagement Manager
Dodge Construction Network
Team manager job in Oklahoma City, OK
Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.
This is a full-time position and reports directly to the Manager, Customer Success.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
+ Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
**_Key Metrics for Success_**
+ **First-Year Retention Rate:** Percentage of clients retained through their first renewal date
+ **Renewal Rate:** Percentage of clients renewing beyond their first year
+ **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year
**_Education Requirement_**
Bachelor's degree and/or combination of equivalent work experience preferred.
**_Required Experience, Knowledge and Skills_**
+ 2+ years of experience in sales, account management, or customer support for SaaS-based software
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)
+ Ability to quickly learn and apply SaaS products
+ Basic knowledge of the construction industry, or the ability to learn it quickly
+ Strong personal integrity and accountability for outcomes
+ Excellent written and verbal communication skills
+ Strong relationship-building and customer-focused approach
+ Ability to coach customers on best practices and identify pain points and solutions
+ Empathetic mindset with a focus on supporting small business growth and customer success
**_Preferred Experience, Knowledge, and Skills_**
+ Experience working in a SaaS environment
+ Experience with CRM or order management systems
+ Bilingual (English/Spanish) preferred
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $50,000-$60,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-23
$50k-60k yearly 7d ago
Office Manager - Lumio Dental in OKC
Lumio Dental
Team manager job in Oklahoma City, OK
Lumio Dental - Apply today, and we'll light the way!
As an Office Manager, you will effectively manage the flow of the practice. From engaging with patients to being the liaison between team members and clinicians, you will be the central point of contact. In addition, you will oversee operations, office goals, and productivity. You will be supported and will partner with your Regional Manager to ensure the success of the practice.
Our Ideal Office Manager
YOU! Whether you have experience working in a dental office, or you are seeking your next career opportunity, we are looking for someone who has exceptional leadership skills and knowledge of operations in the healthcare industry. Our ideal Office Manager must have prior management skills, and be an effective leader with exceptional communication skills. Those that are successful in the role are organized, collaborative, and know how to train others.
Job-Specific Expectations:
Coordinates and manages office schedules for training, operations, and team members
Oversees treatment plans and accurate estimates to the patients
Partner with Dentist and Hygienist in coordinating the desired schedule to fit patients' needs
Maintains patient care database by entering new information as it becomes available
Schedule and confirm patient appointments
Tracks and accurately pays all invoices and charges for the office, and orders supplies
Makes daily bank deposits of cash and checks
Ensures that all required documentation is completed efficiently and meets established deadlines
Interviews, hires, and conducts performance reviews for all team members
Coordinates morning huddles with team members
Requirement(s):
1 year of management experience
Driver's license and reliable transportation
High School Diploma
Bilingual is a plus
Prior dental or health industry is a required
Competitive Salary & More
Benefit options included, but are not limited to, health, vision, dental, life, 401K, and MORE!
Lumio company culture is caring and fun! You will love the feel and experience! Apply today and learn more!
$40k-56k yearly est. Auto-Apply 60d+ ago
Retail - Customer Experience FT Manager
Michaels 4.2
Team manager job in Oklahoma City, OK
Store - OKC-MEMORIAL, OKDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$24k-35k yearly est. Auto-Apply 60d+ ago
Customer Service Manager - State Farm Agent Team Member
Natalie Arnett-State Farm Agent
Team manager job in Shawnee, OK
Job DescriptionBenefits:
Signing bonus for pre-licensed professionals
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Natalie Arnett - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the agency team and daily operations.
Develop and implement policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor agency staff.
QUALIFICATIONS:
Prior insurance experience required (5+ years preferred).
Strong leadership and organizational skills.
Excellent communication and problem-solving abilities.
Must be currently licensed (Property/Casualty & Life/Health).
$25k-43k yearly est. 29d ago
Client Service Supervisor
Help at Home
Team manager job in Oklahoma City, OK
As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives.
We're seeking a **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.
Our Benefits:
+ Comprehensive medical, dental, and vision coverage
+ 401(k) retirement plan
+ Paid time off and holidays
+ Employee assistance programs and wellness initiatives
+ Flexible options to support a balanced life
**Responsibilities**
What You'll Do:
+ Maintain elements of the assigned clients' files, and all related paperwork.
+ Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
+ Assigns homecare aides based on the client's overall needs and Plan of Care.
+ Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver managementteam.
+ Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
+ Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
+ Prepares and submits routine departmental reports as required.
+ Records and maintains accurate documentation of the client's condition and overall service.
+ Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
+ Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
+ Provides education and coaching on changes to a client's Plan of Care.
+ Maintains positive working relationships with clients, homecare aides and referral sources
+ Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
+ Performs other related duties as assigned.
+ If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly.
+ This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
**Qualifications**
What You'll Bring:
+ Excellent organizational skills: ability to multitask and manage multiple responsibilities.
+ Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
+ Strong problem-solving skills; ability to deal with conflict in a professional manner.
+ Ability to multitask and manage multiple responsibilities.
+ Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
+ Basic computer literacy and typing skills.
+ Customer service skills.
Education and Experience:
+ At least 18 years of age.
+ High school graduate or equivalent preferred; May require higher level of education or certification.
+ Current PPD, or Chest x-ray if applicable.
+ Medicaid, Waiver, or Home Healthcare experience preferred.
+ Other Requirements pursuant to state or local rules as applicable.
Management Authority:
+ Conducts performance reviews
+ Trains other associates
+ Directs work of other associates
Physical Requirements:
+ Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds
+ Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
+ Ability to communicate effectively and clearly with others to exchange information.
Travel Requirements:
+ Regular travel on a daily or weekly basis required, even in inclement weather
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._
**Job Profile Summary**
The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
$32k-49k yearly est. 10d ago
Manager Customer Experience
The Hertz Corporation 4.3
Team manager job in Oklahoma City, OK
We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations.
This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success.
This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands.
The starting salary for this role is $100K, commensurate with experience.
**What You'll Do:**
+ Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints
+ Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences
+ Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions
+ Identify and prioritize CX breakdowns through VOC, operational data, and field feedback
+ Act as the first point of contact for field leaders on CX-related challenges and opportunities
+ Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product
+ Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders
+ Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs
+ Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement
**What We're Looking For:**
+ Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred
+ 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams
+ Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey
+ Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles
+ Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in
+ High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike
+ Systems thinker with the ability to balance customer empathy with business impact
+ Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business
**What You'll Get:**
+ 40% off any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching.
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
$23k-30k yearly est. 60d+ ago
Front Office Manager- The Colcord
Coury Hospitality 3.5
Team manager job in Oklahoma City, OK
DEPARTMENT: Front DeskREPORTS TO: Guest Services Manager/ Director of OperationsSTATUS: Exempt SUMMARY: Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests' stay. Responsible for acting as Manager on Duty, anticipating and resolving problems, and creating an environment that is warm and welcoming.
RESPONSIBILITIES:
Supervises the front office to ensure that Front Desk and Valet Staff are adhering to all hotel procedures, regulations, and standards while striving toward total guest satisfaction.
Ensures smooth, efficient, and professional operation of all front office operations including check-in and check-out of all guests through proper handling of guest accounts.
Initiates and implements up-selling techniques to maximize room occupancy and overall revenue by promoting hotel services and facilities.
Trains each Front Office Associate and Concierge to deliver efficient, excellent service to customers and guests. Ensures Associates have current knowledge of hotel products, services, facilities, events, pricing, and policies, and knowledge of the local area and events.
Leads by example: Provides Great Customer Service to all guests in a warm and Friendly Manner.
Audits all work for accuracy and consistency regularly. Maintains high standards of each Associate's work performance through continual monitoring, the issuing of evaluations, and performance improvement plans, coaching, or corrective action as necessary.
Enforces adherence to the Company's standards of dress and appearance.
Works with General Manager to constantly improve hotel curb appeal, lobby presentation, and arrival/departure experience.
Verifies payroll daily and weekly for all Front Office and Valet personnel.
Handles customer complaints, credit card chargebacks, and customer care cases.
Develops knowledge of frequent guests and their special requests and needs.
Provides excellent customer service and service recovery when necessary. Resolve guest relation problems skillfully with a willingness and desire to understand a guest's viewpoint while keeping within Company policies.
Responsible for proper key control and other security measures.
Organizes and maintains Front Office records and equipment to control the inventory of Front Office supplies and forms.
Becomes knowledgeable of emergency/fire evacuation and safety procedures and trains staff as needed. Must be trained to use an Automated External Defibrillator and know medical emergency procedures. Informs General Manager of any unsafe conditions.
Maintains ongoing communication with the Housekeeping Department on all Housekeeping/Front Desk matters, the Controller on all Accounting/Front Desk issues, the Reservation Office on all Reservation/Front Office matters, and all other departments as needed.
Provides timely weekly work schedules, posted at least three (3) days before the start of the new work week.
Must be capable of performing all Front Desk duties for any position.
KNOWLEDGE, SKILLS, AND ABILITIES:
Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
Professional appearance and mannerism.
Supervisory and performance management skills.
Strong communication skills, both verbally and written.
Accounting and organizational skills.
Ability to deal with guests when they are angry or upset.
Ability to work quickly and thoroughly when under pressure.
Must be flexible and open to changes in procedures.
Ability to attend to more than one task at a time.
Technical knowledge of Front Desk operations.
Knowledge of local and surrounding communities.
EXPERIENCE:
Customer Service and Management experience required.
Three (3) years' hotel or other highly relevant hospitality experience and/or hospitality degree from an accredited university. Marriott experience preferred.
Opera or Lightspeed knowledge a plus
PHYSICAL DEMANDS:
Must be able to stand for long periods.
May include crowded office setting or “close quarters”.
General office environment with limited physical activity.
$37k-48k yearly est. 5d ago
Support Desk Supervisor
Midfirst Bank 4.8
Team manager job in Oklahoma City, OK
The Support Line Supervisor is responsible for managing a team of Help Desk specialists by ensuring that the team has the knowledge and skills to provide excellent technical support to the enterprise; This includes knowledge base management (internal and employee self-service), monitoring call and ticket SLAs, creating and producing reports to measure staff productivity and effectiveness, creating and maintaining SOPs relating to team's functions.
Supervise, train, and evaluate help desk staff, conduct performance reviews, and recommend disciplinary action when necessary; Create professional development plans, assign goals, and track accomplishments of team members; Ability to exercise sound judgment in evaluating situations and in making decisions
Manage daily activities, including scheduling staff to ensure adequate coverage, monitoring ticket queues, and ensuring the team meets define SLAs; Conduct regular ticket audits to ensure quality of service, accuracy of documentation, and adherence to established resolution procedures; Curate knowledge for use by internal teams and end user self-service; Create and maintain Standard Operating Procedures for team processes.
Act as an escalation point for complex or priority issues, and assist team members in resolving problems; Run point on critical outages, possibly coordinating multiple teams to resolve issues; Act as the primary point of escalation for complex or high-priority issues, ensuring clear and timely communication with senior leadership.
Track key metrics, monitor performance of staff and systems, and generate reports to help management make informed decisions; Identify recurring problems to be analyzed for root cause and long term resolution.
Identify opportunities to improve efficiency, develop training materials, and update procedures and documentation; Provide feedback for the Service Desk application by identifying problems and recommending enhancements and improvements.
Necessary Knowledge, Skills and Abilities:
Education
Bachelors degree in computer science, information technology, or related technical field or
Minimum of three (3) years of helpdesk or support work experience or
Any equivalent combination of education and experience.
Preferred Experience
Three to five years of experience leading IT Customer Support or Help Desk
Strongly Preferred
Leadership
Excellent Oral and Written communication skills.
Ability to exercise sound judgment in evaluating situations and in making decisions
Excellent Multitasking skills
Technical knowledge, Problem solving, and Critical response
Analytics - Telecom and Service Desk applications
Position Title:Manager Clinic Office - Pediatric Surgical Specialty ClinicDepartment:Children's Surgery ClinicJob Description:
General Description: Oversees the daily operation of a clinic.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Personnel Supervision. Supervises clinic staff. Issues first and second level warnings, conduct performance appraisals, and handles personnel issues as they arise. Coordinates time reports and leave requests. Completes all new hire information, schedules training, and completes necessary forms. Ensures staff is well equipped to perform their duties.
Budget Assistance. Provides assistance to the Clinic Administrator when preparing the budget. Ensures spending remains within acceptable budget levels by monitoring spending.
Complaint Management. Manages complaints from all sources including patients, staff, physicians, etc. Intercedes with physician and initial complaint. Works in conjunction with Clinic Administrator to address complaints. Reviews, investigates, and resolves all outstanding complaints in the complaint tracking system.
Accounts Payable. Codes invoices, maintains appropriate copies, provides information related to invoices, etc. Maintains basic knowledge of CPT and ICD-9 coding.
Billing Assistance. Assists Departmental Billing Manager by solving problems with billing. Examines billing procedures and seeks to improve registration and billing errors. Ensures patient billing information and patient records are accurately processed in a timely manner.
Supply Maintenance. Maintains supplies for the clinic by ordering and tracking supplies.
Liaison. Serves as the liaison between HCA and the laboratory, radiology, insurance companies, etc. to ensure appropriate information is present.
Report Preparation. Runs queries and prepares clinical reports on write-offs, charges, and collections monthly.
Clinic Assistance. Provides assistance to the clinic by scheduling, completing referrals and authorizations, checking patients in and out, and completing lab and x-ray requisitions.
Performs other duties as assigned
Minimum Qualifications
Education: Bachelor's degree required. Bachelor's degree in Accounting, Business Administration, Health Care Administration, or related field preferred.
Experience: 3 to 5 years of progressive leadership experience required, with experience, in an inpatient or outpatient clinic.
License(s)/Certification(s)/Registration(s): None required.
Knowledge, Skills and Abilities:
Knowledge of management and organizational processes and healthcare policy.
Knowledge of Medicaid and Medicare guidelines and other applicable federal and state laws.
Ability to plan, organize, direct, and schedule clinic employees.
Ability to train and mentor other clinic personnel.
Excellent verbal and written communication skills.
Ability to supervise, train, and evaluate staff.
Ability to identify and discuss with management opportunities to improve overall patient care and improve the clinic processes.
Proficient with the use of Microsoft Office tools.
Current OU Health Employees - Please click HERE to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
$29k-43k yearly est. Auto-Apply 59d ago
Customer Experience Coordinator
Marshalls of Ma
Team manager job in Yukon, OK
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
12444 NW 10TH Street Bldg D
Location:
USA Marshalls Store 1335 Yukon OKThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$13-13.5 hourly 8d ago
College HUNKS Mover/Junk Remover/Driver/Team Lead
Oklahoma City 3.9
Team manager job in Oklahoma City, OK
As a Mover/Driver Team Lead for College Hunks Hauling Junk and College Hunks Moving, you are the first point of contact for clients on the job. Go out of your way to be friendly to everyone whom you come in contact with throughout the day - especially your clients.
Look, act and be a friendly College Hunk - starting with the uniform (shirt tucked in, hat straight, pants at waist), and continuing with your attitude (smiles and eye contact). Educate clients about pricing and services and the benefit to them prior to giving an estimate, ensuring 110% satisfaction. SAFELY operate the junk truck at all times. Make sure all daily truck inspections are performed (tire pressure, oil, equipment, etc). Make sure truck has enough supplies, safety equipment and marketing material.
MUST possess a valid drivers license with clean driving record.
MUST be able to lift up to 75 pounds for an extended period of time.
MUST enjoy hard work, world class customer service and helping others.
MUST want to be part of a growing organization and are excited about huge opportunity.
MUST be drug and alcohol free.
MUST be able to pass a federal background check
Excellent earning potential including hourly pay plus tips.
Hiring immediately part time opportunities.
EARN UP TO $11-$20 PER HOUR and TIPS as a Truck Captain with College Hunks Hauling Junk.
Do you think you can WOW our customers? Apply today! Compensation: $15.00 - $25.00 per hour
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more...
With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional.
COMPANY MISSION:
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
College Hunks Hauling Junk - Oklahoma City is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
$15-25 hourly Auto-Apply 60d+ ago
Office Manager - State Farm Agent Team Member
J Mark Burton-State Farm Agent
Team manager job in Tuttle, OK
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Vision insurance
A TRULY SIGNIFICANT CAREER !
All honest work is good and valuable, but you have chosen to invest your life's work into helping people in TRULY significant ways! You have helped friends, neighbors, and people you have built relationships with -- to protect the things that matter most to them, to help them get back on their feet after an accident or disaster, and to help them plan ahead for and achieve the future they want. State Farm exists to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams -- good, meaningful, important, people-centered work!
ROLE DESCRIPTION
Are your ready for the next step in your Insurance career with State Farm? As a Office Manager - State Farm Agent Team Member, you will help our agency to continually achieve its goals. As a leader, you will help empower our agency Team by implementing and supporting office policies and goals, and by consistently ensuring sales and service success for our Team and our customers. By training, coaching, and assisting other Team Members, you will help create smooth operations and achieve continued growth for our agency. Our agency is already well-known and well-established in the community, giving you exceptional job security and true opportunity for growth. Are you ready?
RESPONSIBILITIES
Support and implement office policies and goals, while continually looking for opportunities to improve.
Manage day-to-day operations of the agency.
Train, coach, and assist agency Team Members.
Assist with customer interactions on complex issues.
QUALIFICATIONS
Several years of proven success in a local, community insurance agency.
State Farm experience not absolutely required, but greatly preferred.
Ability to coordinate and collaborate with others to achieve agency goals.
Ability to work in and manage a team environment.
Ability to effectively train, coach, and assist Team Members - multiplying your skills and success by helping Team Members to grow in theirs.
Excellent communication skills - written, verbal, and listening.
Highly organized and detail-oriented.
Excellent problem-solving skills.
BENEFITS
Monthly Salary with frequent, additional Bonus opportunities.
Health, Dental, Vision, and Group Life insurance.
Paid Time Off (vacation and personal/sick days) plus 9 paid holidays.
401(k)-style Retirement Plan with matching contributions.
Licensing costs paid - including study and testing.
Growth potential within our office.
Valuable career-building experience.
Potential signing bonus for previous State Farm experience.
$29k-43k yearly est. 14d ago
Office Manager
The Grounds Guys
Team manager job in Edmond, OK
We began with a single vision shared between 10 brothers. Originally, we opened our doors as Sunshine Grounds Care in 1987. As time passed and more brothers joined in the project, it became a widely recognized brand built on the principles of excellent workmanship, customer satisfaction, and real care. We abide by the simple values outlined in our company acronym "C.A.R.E.", which are: Customers first, Attitude, Respect, and Enjoy life in the process!
As Office Manager, you are a key team member supporting the work of management and other staff. You are responsible for clerical, receptionist, bookkeeping, and project-based work to contribute to the day-to-day operations of Ground Guys. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, thrive in fast moving environments, and are able to manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.
Specific Requirements:
Direct and coordinate the administrative services in the office
Perform administrative functions including billing, payables, sales tracking, project tracking and collection activity
Work closely with the sales & production teams to ensure good flow of communication and data
Maintain office staff by recruiting, selecting, orienting, coaching, counseling, and disciplining employees
Job Requirements:
Minimum two years admin experience
Previous experience in a management role
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Professional appearance and personality
Team player who can work independently
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
When you put on The Grounds Guys uniform, you become part of a team-local experts who strive to treat everyone with respect, do the job the right way, and simply enjoy life in the process. Working for our franchises means they'll take care of you the way they take care of their own family and friends. And cultivating a culture of CARE, among the team and within the communities, is as important as trimming hedges and planting flower beds-it's part of everything The Grounds Guys do.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with The Grounds Guys franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
$29k-43k yearly est. Auto-Apply 60d+ ago
Office Manager
Catalyst Dental Allies
Team manager job in Perkins, OK
Full-time Description
Dental Office Manager oversees the daily management of the clinic, including the scheduling, organizing, and
coordinating of all administrative and clinical tasks and resource allocation. Works directly with Dentists,
clinical, and administrative staff, to ensure that all aspects of the clinic operate efficiently. Greets patients,
answers phones, checks business email, communicates with patients and insurance companies, schedules
and confirms patient appointments, resolves patient complaints, files patient insurance claims, verifies patient
benefits and coverage, and posts insurance and patient payments. Maintains awareness of comfort and safety
needs of patients. Leads by example of professionalism, respect and caring to patients and team members.
Schedule
Monday-Thursday 7:45 AM - 5:00 PM and Friday 7:45 AM - 3:00 PM | No late evenings, no weekends
Benefits
We understand that you work hard, which is why we provide an excellent compensation and benefits package.
If your career aspirations include leadership and advancement, our network of supported locations offers
opportunities to help you meet your goals.
No late nights; no weekends
Paid holidays and time off
Health, vision, and dental
Career advancement opportunities
Requirements
High school or equivalent (Preferred)
Minimum of 3 to 5 years dental front office experience (Preferred)
Dentrix, Eaglesoft, Fuse, Open Dental, or other dental software experience a plus
Salary Description Commensurate with Experience
$29k-42k yearly est. 30d ago
Customer Experience Lead-Sooner Fashion
Victoria's Secret 4.1
Team manager job in Norman, OK
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $15.50
Maximum Salary: $19.50
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$15.5-19.5 hourly 26d ago
Retail Team Manager
Wahid Inc.
Team manager job in Oklahoma City, OK
Join us as a Retail TeamManager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community.
Retail TeamManagers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient.
Some Responsibilities:
Perform as a role model for all employees in the location
Achieve personal sales goals as well as assist employees with closing sales and customer service
Drive sales performance (Wireless & AT&T TV) through coaching and training
AT&T TV product knowledge checks
Stay up to date on all industry information and technology
Maintain and enforce all visual, housekeeping, and appearance standards
Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention
Conduct employee reviews, meetings, and training
Requirements
Must have a valid drivers license
Ability to work at least 45 hours work week
Reliable transportation & Valid Driver's license
Excellent problem-solving skills
Establish and monitor store/kiosk work schedules
Ability to interpret and analyze sales and commission reports
Train, motivate and inspire a team to achieve maximum results
Ensure audit compliance at all times as required by the carrier
Must be at least 18 years of age
1-2 years of wireless sales management
3-4 years of wireless sales experience
College Degree Preferred, High School Diploma, or GED Required
$46k-97k yearly est. Auto-Apply 60d+ ago
Guest Service Manager - The National
Coury Hospitality 3.5
Team manager job in Oklahoma City, OK
The Guest Service Manager plays a key leadership role in delivering a seamless, elevated guest experience at The National. This position oversees valet operations while also supporting front desk and guest service functions, ensuring every guest interaction-from arrival through departure-reflects the service standards and distinctive character of an Autograph Collection hotel.
This role requires a hands-on, service-driven leader who excels in fast-paced environments, leads teams with confidence and accountability, and consistently prioritizes guest satisfaction and operational excellence.
Key Responsibilities
Guest Services & Valet Operations
Oversee daily guest service and valet operations to ensure efficient, safe, and welcoming arrival and departure experiences
Lead, train, schedule, and coach valet and guest service team members to meet service expectations and operational needs
Maintain a visible presence in guest-facing areas to support service flow, address concerns, and provide service recovery when needed
Ensure compliance with company policies, safety standards, and service procedures
Monitor guest feedback and operational performance, identifying opportunities for improvement
Collaborate closely with Front Office, Security, Engineering, Housekeeping, and Food & Beverage to ensure a cohesive guest experience
Front Desk Support & Service Excellence
Support front desk operations including check-in, check-out, and guest communication as needed
Act as a point of escalation for guest concerns, resolving issues professionally and efficiently
Serve as Manager on Duty (MOD) when scheduled, overseeing overall property operations and guest needs
Ensure brand standards, service protocols, and property procedures are consistently upheld
Leadership & Administrative Responsibilities
Foster a positive, accountable, and service-oriented team culture
Support hiring, onboarding, training, and performance management for supervised team members
Assist with scheduling, timekeeping, and payroll review
Complete incident reports, daily logs, and follow-up documentation as required
Participate in leadership meetings, service reviews, and property initiatives
Qualifications
Previous hospitality leadership experience in guest services, valet operations, or front office environments required
Strong understanding of guest service standards in an upscale or luxury hospitality setting
Proven ability to lead teams, manage operations, and handle guest concerns with professionalism
Excellent communication, organization, and problem-solving skills
Ability to remain calm and effective in a fast-paced, guest-facing environment
Flexible availability, including evenings, weekends, and holidays
Valid driver's license with a clean driving record
Preferred Qualifications
Experience in a full-service or luxury hotel environment
Familiarity with Autograph Collection or branded hotel standards
Working knowledge of Lightspeed property or point-of-sale systems
Experience with Flash Valet or similar valet management software
Previous valet or parking operations experience
Physical Requirements
Ability to stand and walk for extended periods
Ability to work both indoors and outdoors in varying weather conditions
Ability to lift up to 25 lbs as needed
$41k-53k yearly est. 4d ago
Office Manager - State Farm Agent Team Member
J Mark Burton-State Farm Agent
Team manager job in Mustang, OK
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Vision insurance
A TRULY SIGNIFICANT CAREER !
All honest work is good and valuable, but you have chosen to invest your life's work into helping people in TRULY significant ways! You have helped friends, neighbors, and people you have built relationships with -- to protect the things that matter most to them, to help them get back on their feet after an accident or disaster, and to help them plan ahead for and achieve the future they want. State Farm exists to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams -- good, meaningful, important, people-centered work!
ROLE DESCRIPTION
Are your ready for the next step in your Insurance career with State Farm? As a Office Manager - State Farm Agent Team Member, you will help our agency to continually achieve its goals. As a leader, you will help empower our agency Team by implementing and supporting office policies and goals, and by consistently ensuring sales and service success for our Team and our customers. By training, coaching, and assisting other Team Members, you will help create smooth operations and achieve continued growth for our agency. Our agency is already well-known and well-established in the community, giving you exceptional job security and true opportunity for growth. Are you ready?
RESPONSIBILITIES
Support and implement office policies and goals, while continually looking for opportunities to improve.
Manage day-to-day operations of the agency.
Train, coach, and assist agency Team Members.
Assist with customer interactions on complex issues.
QUALIFICATIONS
Several years of proven success in a local, community insurance agency.
State Farm experience not absolutely required, but greatly preferred.
Ability to coordinate and collaborate with others to achieve agency goals.
Ability to work in and manage a team environment.
Ability to effectively train, coach, and assist Team Members - multiplying your skills and success by helping Team Members to grow in theirs.
Excellent communication skills - written, verbal, and listening.
Highly organized and detail-oriented.
Excellent problem-solving skills.
BENEFITS
Monthly Salary with frequent, additional Bonus opportunities.
Health, Dental, Vision, and Group Life insurance.
Paid Time Off (vacation and personal/sick days) plus 9 paid holidays.
401(k)-style Retirement Plan with matching contributions.
Licensing costs paid - including study and testing.
Growth potential within our office.
Valuable career-building experience.
Potential signing bonus for previous State Farm experience.
How much does a team manager earn in Oklahoma City, OK?
The average team manager in Oklahoma City, OK earns between $33,000 and $135,000 annually. This compares to the national average team manager range of $44,000 to $152,000.
Average team manager salary in Oklahoma City, OK
$67,000
What are the biggest employers of Team Managers in Oklahoma City, OK?
The biggest employers of Team Managers in Oklahoma City, OK are: