A fast-growing proptech company located in Newport Beach is seeking a Head of Customer Success. This role involves driving customer activation, adoption, retention, and expansion across SMB and mid-market accounts. Ideal candidates will have 3-6 years of experience in SaaS Customer Success with a strong track record in process-building and data analysis. Competitive compensation includes a base salary and bonus structure, alongside opportunities for professional development. Hybrid work options are available within the LA/OC/SD area.
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$112k-169k yearly est. 4d ago
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Senior Team Lead - Dynamics HR Consulting & Support
Hubdrive GmbH
Team manager job in Los Angeles, CA
A leading HR consulting firm in Los Angeles seeks a skilled consultant to enhance project implementations and train partners. Responsibilities include daily team meetings, analyzing technical issues, ensuring quality checks, and conducting customer training. Ideal candidates should have strong organizational skills and a commitment to delivering excellent consulting services. This role offers opportunities for growth and coordination with senior management.
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$108k-160k yearly est. 5d ago
Tax Supervisor / Senior
Century Group 4.3
Team manager job in Los Angeles, CA
Century Group is partnering with a client who is seeking a Tax Supervisor/Senior to join their team. This is a hybrid role with three days being onsite in their Woodland Hills, CA office. Exact compensation may vary based on skills, experience, and location. Expected starting base salary $85,000 to $90,000 per year.
Job Description:
Plan and supervise audit and tax engagements, including supervision of staff, monitoring budgets and progress, and reporting status to team members
Research and analysis of accounting and tax issues
Provide on-the-job training and constructive feedback to professional staff
Direct interaction with client personnel to discuss and resolve tax and accounting-related matters
Requirements:
Computer skills including proficiency with tax and audit software
Excellent verbal, written and interpersonal communication skills
Able to communicate with professionals at all levels
Able to communicate complex information to a variety of audiences
Experience:
Bachelor's degree in Accounting or Business and a minimum of 3 years' relevant experience
REF46485
#LI-POST
$85k-90k yearly 5d ago
Customer Service Supervisor
Leadstack Inc.
Team manager job in Pasadena, CA
Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.
Education Requirement:
A. High School Diploma or Equivalent
Day-to-Day Responsibilities/Workload:
Position Summary:
We are seeking a dedicated and experienced Supervisor to lead a team of claims advisors with providing in-person support to customers impacted by wildfires. This role is critical in ensuring compassionate, efficient, and accurate service delivery during a high-volume claims intake period.
Key Responsibilities:
• Supervise daily operations of in-person claims advisor teams at the designated support center.
• Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers.
• Monitor team performance, customer interactions, and adherence to claims intake protocols.
• Provide coaching, real-time support, and conflict resolution for front-line staff.
• Escalate complex or sensitive customer issues to appropriate internal teams.
• Collaborate with program leadership to ensure service levels meet KPIs.
• Maintain accurate documentation of team activities, customer feedback, and operational metrics.
• Ensure compliance with safety, privacy, and utility-specific policies.
Required Skills/Attributes:
Required Qualifications:
• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Minimum 2 years of supervisory experience in customer service, preferably in-person or field-based.
• Strong leadership and coaching skills, especially in high-stress or crisis environments.
• Excellent interpersonal and communication skills.
• Experience working with vulnerable populations or in emergency response settings.
• Proficiency in basic digital tools (e.g., CRM systems, document handling platforms).
• Experience in utility services, insurance claims, or healthcare.
Desired Skills/Attributes:
• Bilingual (Spanish or other languages) a plus.
• Familiarity with trauma-informed customer service practices.
$36k-51k yearly est. 4d ago
Customer Service Lead
The Phoenix Group 4.8
Team manager job in Los Angeles, CA
Key Responsibilities
Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance
Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization
Provide polished, high-touch service to all visitors and external guests
Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests
Train and support team members on established processes, tools, and workflows
Foster a collaborative team environment where ownership and accountability are shared across all agents
Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times
Qualifications
We're interested in candidates who:
Communicate clearly and professionally, both verbally and in writing
Consistently deliver exceptional customer service and take pride in exceeding expectations
Demonstrate sound judgment and the ability to assess situations and take initiative independently
Has had previous management or lead experience in a customer support role
And who have:
A high school diploma or equivalent
At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customer service environment
Administrative experience, preferably within a professional services or corporate setting
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
$36k-46k yearly est. 1d ago
Customer Support Manager
Teksystems 4.4
Team manager job in Los Angeles, CA
Establishes and provides leadership and direction for critical multi-dimensional member facing department within Customer Experience Operations. Has direct responsibility for all personnel, productivity, technology and quality, to include development of internal policies and procedures. Provide ongoing guidance on understanding customer needs and resolving member issues at a regional level. Develop and monitor analytic tool sets and metrics, conducts root cause analysis and advocates, defines and leads operational improvement projects and initiatives that elevate the level of service provided to members. Accountable for creating a culture of compliance, ethics and integrity.
Essential Responsibilities:
* Create and sustain strong relationships with stakeholder departments.
* Establishes and assures adherence to schedules and work plans.
* Actively promotes the vision and values of CE department particularly in the areas of new members, customer service, change management, leadership, performance levels, and results orientation.
* Responsible for the vision and the culture of the contact center, and the support and implementation of Labor Management partnership initiatives.
* Ensures efficiency of processes and successful implementation of operational strategies.
* Develops and implement process improvement.
* Achieve the highest level of practices while improving policies and procedures to provide excellent customer service to regional membership and clients.
* Develop, design and analyze data to create staffing models and forecast needs for CE operation as well to interdependent department and stakeholders within KPCO.
* Report data on a regular basis to then implement solutions to forecast in a high-volume environment.
* Implements staffing model to achieve service goals and objectives utilizing real-time control and systems to reassign phone queue assignments, extending/shortening Customer Care Representative (CCR) schedules as necessary, calling in
*Experience Level*
Entry Level
*Job Type & Location*This is a Contract to Hire position based out of Los Angeles, CA.
*Pay and Benefits*The pay range for this position is $40.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Los Angeles,CA.
*Application Deadline*This position is anticipated to close on Jan 16, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$40-45 hourly 7d ago
Property & Asset Operations Manager
Confidential Re Company 4.2
Team manager job in Irvine, CA
Employment Type: Full-Time | Exempt
Role Description
A privately held commercial real estate organization is seeking an experienced Property & Asset Operations Manager to support a growing portfolio of retail and mixed-use assets. This role sits between property management and asset management and is focused on financial and operational execution, not long-term investment strategy.
This position plays a key role in preparing operating budgets, overseeing CAM reconciliations, and ensuring day-to-day property operations and financial performance align with approved asset plans. The role partners closely with asset management, property management, accounting, leasing, and leadership to support disciplined execution and protect NOI.
This opportunity is well-suited for a technically capable, execution-oriented real estate professional who understands how properties operate financially and operationally and thrives in a structured, ownership-driven environment.
Qualifications
Prepare annual operating budgets and reforecasts based on historical performance, property conditions, vendor contracts, and lease recovery structures
Monitor operating results versus budget and identify variances, risks, and corrective actions
Oversee CAM reconciliations with appropriate internal oversight
Interpret lease language related to recoverable expenses, caps, exclusions, and allocations
Coordinate responses to tenant CAM questions, audits, and disputes
Provide operational oversight in partnership with property managementteams
Support leasing execution through coordination of operational readiness and critical lease dates
Assist with execution of approved capital projects, including schedule and spend tracking
Serve as a coordination point between asset management, property management, accounting, leasing, and construction
Support audits, lender requests, and ownership inquiries related to operations, budgets, and CAM
Qualifications
Required
6-10 years of experience in commercial property management, asset operations, or similar execution-focused real estate roles
Demonstrated experience preparing operating budgets and managing CAM reconciliations
Strong understanding of commercial leases, operating expenses, and recoveries
High attention to detail with strong organizational and follow-through skills
Proficiency with Excel and property management/accounting systems
Preferred
Experience with retail and/or multi-tenant commercial properties
Background working closely with asset management, accounting, and leasing teams
Comfort operating within defined approval and escalation frameworks
What We're Looking For
Technically strong and detail-oriented
Process-driven and reliable
Calm, professional judgment under pressure
Clear communicator across operational and financial teams
Able to handle confidential information with discretion
Comfortable owning execution without owning strategy
$78k-120k yearly est. 2d ago
Aerospace Capture Leader - Strategy, Proposals & Teams
Internetwork Expert 4.6
Team manager job in San Clemente, CA
A leading aerospace company seeks a Capture Manager to develop strategies for winning new business in the aerospace sector. This role involves overseeing proposal development, building customer relationships, and leading cross-functional teams. The ideal candidate has over 8 years of experience in aerospace and a strong grasp of government procurement processes. Competitive salary range of $105,000 to $135,000 is offered with extensive benefits.
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$105k-135k yearly 1d ago
Office Manager
Stealth Startup 3.7
Team manager job in Downey, CA
The ideal candidate is an energetic, people savvy professional who doesn't mind wearing multiple hats. The candidate is experienced in handling a wide range of administrative duties and employee support-related tasks and able to work independently with little or no supervision. The most successful candidates will have some capacity with being entrepreneurial and nimble as well as be great at implementation and follow-through. The candidate will be comfortable working in a fast-paced environment and have the ability to anticipate needs, prioritize responsibilities, plan, organize and take initiative. Primary responsibilities include taking charge of all administrative duties in the office and ensuring smooth, efficient and safe operations.
Essential Duties and Responsibilities:
• Ensures office policies and procedures are being adhered to by all employees and visitors, and provides general support to visitors.
• Manages relationships and contracts with all office vendors and service providers. • Answers main phone line and directs calls.
• Assists with planning and executing office layouts and systems.
• Plans and executes company events.
• Books travel arrangements and tracks company travel log. • Organizes and schedules meetings and appointments.
• Orders food, sets up and cleans up break rooms, food staging areas and meeting spaces as required.
• Monitors and maintains office supplies inventory.
• Orders company business cards, stationery and nameplates.
• Handles company gifts/condolences, etc.
• Performs clerical duties, such as sorting and distributing mail, distributing expense checks, preparing FedEx envelopes, filing paperwork, creating and posting signs.
• Takes ownership of the accessibility and cleanliness of the lobby, general office areas, conference rooms and break room areas, making sure they are open, clean and well-stocked with supplies during the day and are closed down at night.
• Maintains a safe, secure and pleasant work environment.
• Performs other related duties as assigned.
Skills, Experience, Education, and Abilities:
• A minimum of five (5) years of experience as office manager or related administrative support role supporting senior managers in a fast-paced environment.
• Strong computer skills, including Microsoft Outlook, Word, Excel, PowerPoint and SharePoint.
• Ability to edit and create Word documents containing graphics; manage spreadsheets; send and receive e-mail; research and gather information from the internet, etc.
• Proficiency in typing and the English language, including spelling, punctuation, grammar and oral communication.
• Exercise discretion and a high level of professionalism in handling confidential information.
• Reliable transportation (to be on time to work, pick up lunch, run errands, etc.).
• Exceptional planning and organizational skills with the ability to manage priorities and meet deadlines.
• Independent, self-starter, who is willing to seek increased responsibility.
• Professional appearance and attitude.
• Knowledge of principles and practices of organization, planning, records management and general administration.
• Ability to communicate effectively and manage upwards.
• Ability to operate standard office equipment, including but not limited to, computers, telephone systems, copiers and scanners.
• Strong attention to detail.
• Ability to multi-task.
• Must be very organized.
Intangibles Sought:
• Team-Player
• Pro-active approach to work
• Enthusiasm
• High work standards, well organized and meticulous
• Integrity, commitment and honesty
Physical Demands / Work Environment:
Ability to reach high and low areas and move around the building with ease. Hours are 8 a.m. to 5 p.m. Mon-Friday in the office
$41k-61k yearly est. 2d ago
Operations Manager - Process Automation
RIS Rx 3.6
Team manager job in Orange, CA
Job Title: Operations Manager - Process Automation
Reports to: VP, Operational Excellence
About Our Organization
RIS Rx (pronounced “RISE”) is a healthcare technology startup in the pharmaceutical patient access and affordability space. We have quickly become an industry leader with a valuable service portfolio that addresses common patient access barriers, leading to better treatment outcomes and improved quality of life. Here at RIS Rx, we invite our teammates and partners to “Rise Up” with us to bring accessible healthcare to everyone.
Job Summary
We are growing exponentially so we need to build products that scale. This Operations Manager will pave the way for our PMs and Engineers by partnering with operators to measure performance, identify high ROI problems, prototype with low-code and GenAI solutions, and implement systems that pull the solution and operations towards the goal.
The ideal candidate is a structured problem solver with an eye for detail, a track record of rolling up their sleeves to experience the problem, and excellent communication skills.
Duties and Responsibilities
• Define KPIs and build dashboards to measure performance and support proactive decision-making.
• Identify, structure, and prioritize problems that affect our KPIs. Use frameworks and data to brainstorm options. Facilitate tradeoff conversations with leadership to align on a recommendation.
• Create project plans, generate cross-functional buy-in, and project manage a team to meet deliverables.
• Build low-code solutions and otherwise prototype products. Use these prototypes to clarify product requirements for PMs and engineers.
• Implement processes and systems to reduce chaos and pull operations towards KPIs.
• Be a thought partner to our operations, product, and engineering leaders.
Qualifications
Education/Experience
• Bachelor's degree, ideally in a quantitative field like engineering, science, or mathematics.
• 5+ years of experience in a role that requires highly structured problem solving like engineering, consulting, finance, and supply chain management.
• Experience operating, building, or otherwise getting your hands dirty to solve the problem.
Skills
• Strong analytical problem solving and structured thinking. Able to translate ambiguity into repeatable and scalable systems.
• Thorough and detail oriented.
• Action-oriented and not afraid of solving a problem you've never seen before. A self-starter and go-getter.
• Comfortable building models in Excel or writing scripts in Python. Bonus points if you've built solutions with GenAI tools.
• Excellent communication skills and an ability to tailor your message to the audience.
• Collaborative and teammate-lifting mindset.
$99k-142k yearly est. 1d ago
Fuel Dispatch Operations Manager
Talnt Team
Team manager job in Riverside, CA
The Dispatch Operations Manager is responsible for leading and optimizing all dispatch operations for fast growing fuel transport company in Southern CA. This role combines hands-on operational execution with strategic customer relationship management and business development. The ideal candidate brings deep fuel transport industry experience and excels at building high-performing teams while maintaining strong customer partnerships. This position serves as a critical bridge between operations, sales, and customer success.
Essential Functions
Operations & Execution (50%)
Lead, mentor, and develop a team of Dispatch Coordinators ensuring 24/7/365 operational coverage
Oversee daily fuel dispatch operations including order processing, driver scheduling, route optimization, and delivery execution
Monitor and manage fuel allocation, inventory levels, and supplier relationships to maximize efficiency and minimize supply disruptions
Ensure compliance with all DOT regulations, company safety protocols, and industry best practices
Analyze operational metrics and implement continuous improvement initiatives to increase fleet utilization and reduce delivery costs
Coordinate with drivers, terminals, and suppliers to resolve time-sensitive issues including delays, emergencies, and route changes
Develop and maintain dispatch SOPs, training materials, and performance standards
Manage shift scheduling, overtime allocation, and workforce planning to maintain service levels
Customer Service & Relationship Management (30%)
Serve as primary point of contact for key customer accounts, building and maintaining strong partnerships
Conduct regular business reviews with customers to assess satisfaction, address concerns, and identify service improvement opportunities
Respond to and resolve escalated customer issues with urgency and professionalism
Monitor customer automated inventory management systems and ensure keep-full delivery commitments are met
Represent Elite Fuels at industry conferences, trade shows, and networking events
Collaborate with customers on forecasting, seasonal planning, and emergency response protocols
Sales & Business Development (20%)
Support new customer acquisition by participating in sales presentations, site visits, and contract negotiations
Identify upsell and expansion opportunities within existing accounts
Provide operational expertise during RFP responses and pricing development
Gather competitive intelligence and market feedback to inform service offerings
Partner with sales leadership to develop and execute growth strategies
Required Qualifications
Minimum 7 years of experience in fuel transportation, petroleum logistics, or bulk liquid hauling operations
5+ years in a supervisory or management role overseeing dispatch, logistics, or transportation teams
Deep understanding of fuel supply chain operations including terminals, rack pricing, allocations, and carrier operations
Proven track record of building and maintaining customer relationships in B2B service environments
Strong knowledge of DOT/FMCSA regulations governing hazmat and fuel transportation
Experience with transportation management systems (TMS), GPS tracking, and dispatch optimization software
Excellent communication and presentation skills with comfort speaking to executives and at industry events
Ability to work flexible hours and be on-call for operational emergencies
Preferred Qualifications
Experience with dispatch software such as TMW, FuelWise, PeopleNet, or similar platforms
Background in retail, commercial, or wholesale fuel distribution
CDL with Hazmat/Tanker endorsements (or willingness to obtain)
Experience managing 24/7 operations with rotating shift coverage
Prior P&L responsibility or budget management experience
Key Competencies
Leadership: Ability to motivate, develop, and hold teams accountable while fostering a positive work environment
Customer Focus: Genuine commitment to exceeding customer expectations and building long-term partnerships
Problem Solving: Quick decision-making under pressure with sound operational judgment
Communication: Clear, professional communication across all levels from drivers to executives
Execution: Results-oriented approach with strong follow-through and attention to detail
Industry Knowledge: Deep understanding of fuel transport operations, regulations, and market dynamics
Physical Requirements & Work Environment
Primarily office-based with regular travel to customer sites, terminals, and industry events (up to 25%)
Ability to be on-call and respond to operational emergencies outside normal business hours
May require occasional weekend or holiday availability during peak periods or emergencies
Compensation & Benefits
Competitive base salary: $75,000 - $100,000 based on experience
Performance bonus opportunity
Comprehensive benefits package including medical, dental, vision
401(k) with company match
Paid time off and holidays
Professional development and industry conference attendance
$75k-100k yearly 2d ago
Client Service Supervisor
Element Materials Technology 4.4
Team manager job in Huntington Beach, CA
ID 2026-18076
Element has an opportunity for a Customer Services Supervisor; the primary function is to lead the daily activities of the customer service team, ensuring exceptional support for clients primarily in the aerospace industry. This role involves resolving complex customer issues, coordinating with technical and testing departments, and ensuring that all customer interactions comply with aerospace standards, including regulations like AS9100. The supervisor is responsible for maintaining high customer satisfaction while promoting Element's reputation for quality and expertise
Salary: $65,000 - $80,000/year (Depending on Experience)
Responsibilities
* Ensure that all facets of the client service group are providing an optimum customer service level as defined by the organization's business operating plans and strategic objectives
* Responsible for a set of customers to manage as well monitor key accounts to ensure the team is reviewing test scheduling to ensure accuracy of due dates, completing status reports to clients, and communicating with regular updates on work in process to customers
* Track open customer disputes to solve in a timely manner
* First point of escalation for direct reports to assist with resolving complaints / issues
* Train team members on communication technics to ensure maximum customer satisfaction is achieved
* Resolve discrepancies on purchase orders regarding quantity, specifications, etc.
* Address variation from POs, quotations and system pricing with internal business partners
* Provide support to the sales team regarding customer concerns and potential new business opportunities.
* Create purchase orders for outside processing on items that cannot accommodated at our facility
* Responsible for a minimum of 5 direct reports and will need to make staff decisions including hiring, performance management, and approval of overtime and timecards
* Demonstrate the Element Values to ensure an environment of respect and dignity
* Other duties as assigned
Skills / Qualifications
* 5 years minimum experience in customer facing roles (or being the first point of escalation)
* 2 years of supervisor experience or managing a team
* Solid understanding of invoicing and handling of billing cycles
* Aerospace or material testing background preferred
* Bilingual a plus
* Proficiency in Microsoft Applications (Word, Excel, Outlook and Power Point)
* Strong communication skills, both oral and written. Able to communicate effectively with clients and colleagues with attention to detail.
* Develop strong relationships with internal and external clients to resolve issues effectively.
* Strong interpersonal skills including the ability to work effectively under stressful situations and remain calm when faced with deadlines and multiple priorities
Company Overview
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
$65k-80k yearly 7d ago
Operations Manager
Don't Be Sour
Team manager job in Los Angeles, CA
The Operations Manager is the owner of day-to-day venue performance, combining building operations, event execution, and venue representation into one accountable role. This position ensures the venue is operationally sound, guest-ready, compliant, and professionally represented from the moment a client signs through post-event closeout.
This role acts as the primary point of contact for clients, staff, vendors, and ownership, anticipating issues before they arise and ensuring every event runs smoothly, safely, and to brand standards. No task is too small if it impacts guest experience, safety, or operational excellence.
Core Responsibilities
1. Building & Facility Operations
Oversee all aspects of building maintenance, repairs, and upkeep
Coordinate and manage vendors for HVAC, electrical, plumbing, structural, cleaning, pest control, elevators, and waste management
Conduct regular facility inspections and preventative maintenance checks
Ensure all equipment (elevators, bar equipment, lighting, sound, security systems, fire alarms) is operational and compliant
Maintain organized records of repairs, warranties, inspections, service contracts, and logins (1Password)
Respond immediately to urgent facility issues and emergencies
2. Venue Representative & Client Management
Serve as the Venue Representative / Site Rep for all events
Once contract and payment are completed, introduce yourself via:
Initial intro call
Follow-up intro email
Two weeks prior to event:
Conduct prep call
Complete Event Prep Form in HoneyBook
Confirm all logistics, timelines, staffing, and special requests
Build rapport with clients, planners, and vendors while protecting venue policies and standards
Act as the on-site decision-maker and client-facing authority during events
3. Event & Venue Operations Support
Ensure venue is fully operational and event-ready for all bookings
Manage and train all Event Hosts / Site Reps
Coordinate with hospitality, bar, security, A/V, cleaning, and external vendors
Oversee load-ins, load-outs, vendor setup, and breakdown to prevent damage
Monitor:
Capacity and guest flow
Safety and compliance
Noise, elevators, restrooms, and common areas
Troubleshoot issues in real time during events
Each event requires:
Site Rep / Venue Manager (Operations Manager or trained delegate)
Security / Hosts
Cleaning (during & post-event)
A/V Engineer (if applicable)
(Refer to the specific Venue Manual for staffing ratios.)
4. Staff Management, Scheduling & Conduct
Schedule all event staff once event prep is completed (2 weeks prior)
Ensure staff are briefed, trained, and aligned with SOPs
Dress Code
All staff: all black
Security & A/V: formal black blazers
No hats, scarves, bags, or noticeable accessories
Staff Conduct Rules
No alcohol consumption before, during, or after events
Staff may not consume event food or beverages
Staff may bring personal food/water and store in BOH only
No guest engagement unless necessary for duties
No phone use while on duty
No accepting goods, favors, or participation in event activities
5. Standard Operating Procedures (SOPs)
Create, document, train, and enforce SOPs for:
Opening & closing procedures
Event setup and breakdown
Emergency protocols
Security coordination
Cleaning and sanitation standards
Vendor and contractor access
Staff conduct and escalation procedures
Continuously improve SOPs based on feedback and post-event reviews.
6. Compliance, Safety & Risk Management
Ensure compliance with building codes, fire safety, and health department regulations
Manage permits and inspections as required
Work closely with security teams to uphold safety standards
Handle incident reporting and post-event operational reviews
Take immediate action to mitigate safety risks (spills, overcrowding, equipment issues)
7. Inventory & Asset Management
Track all venue assets: furniture, fixtures, tools, equipment
Maintain organized storage and BOH areas
Ensure toiletries, supplies, and consumables are always stocked
Place and manage supply orders proactively
Prevent loss, misuse, or damage of venue property
8. Vendor & Budget Oversight
Source, negotiate, and manage vendors and contractors
Monitor operational spend and stay within approved budgets
Submit invoices for approval related to operations and maintenance
9. Tools & Systems
Must be proficient in:
Trello - task management
HoneyBook - CRM & event prep
Tripleseat - Lillian venue events
Google Workspace - documentation & communication
Slack - internal communication
Rentman - staffing & scheduling
Venue Manuals
Qualifications & Skills
3-5+ years experience in venue operations, hospitality, facilities, or event production
Strong understanding of building systems and preventative maintenance
Highly organized, proactive, and detail-oriented
Calm under pressure; decisive and solutions-oriented
Strong client-facing communication skills
Confident managing staff, vendors, and security teams
Comfortable creating systems, checklists, and documentation
Flexible schedule including nights, weekends, and event days
Success Looks Like
Events run smoothly with minimal intervention from ownership
Clients feel supported, informed, and confident
Issues are solved before guests notice
SOPs are clear, followed, and continuously improved
Venue is clean, safe, compliant, and always guest-ready
Ownership trusts this role to fully "handle it" end-to-end
$67k-115k yearly est. 5d ago
Team Lead - Kitchen (Hiring Immediately)
Knott's Berry Farm 4.1
Team manager job in Buena Park, CA
The Team Lead -Kitchen, essentially ensures all associates take their breaks and lunches in accordance to State law and KBF policies. The team Lead also helps the Supervisor set up the Kitchen and assists with running the day operations, though they take guidance from the Supervisor or Chef.
Salary Details: $22.06/hr.
Responsibilities:
The team Lead reviews the schedule for the day and creates a break and lunch plan for all associates to follow.
Ensures all associates in the kitchen follow the break and lunch plan and take their time off as required and directed in order to stay withing State requirements.
The team lead takes some feedback from associates on scheduling availability requirements, including nights, weekends, and holidays and gives those to the Chef before a schedule is created.
Assist with breaks by taking over the role of the associate while they are out on break when no one else is available.
Review the Six Flags Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. They will give direction to any associate if they are not following proper grooming or costume policies and report to Supervisor or Chef.
Help set up the Kitchen when needed and work on the line as needed.
Qualifications:
High school diploma / GED required.
Food Handlers Card required.
At least 2 yearsof prior culinary experience.
Must be able to work days, evenings, weekends, and holiday due to business needs.
$22.1 hourly 2d ago
Mortgage Loss Mitigation Team Lead
Cathay Bank-Headquarters 4.4
Team manager job in El Monte, CA
People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
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Learn more about us at cathaybank.com
GENERAL SUMMARY
Responsible for daily foreclosure, bankruptcy and litigation activity, which includes working with bank attorneys, borrowers, and third parties. Collection of residential mortgages, and Home Equity Lines of Credit minimizing potential losses on delinquent loans. In compliance with Fair Debt Collections Practices Act (FDCPA) and other regulations, initiate outbound loss mitigation efforts to resolve delinquency or assist the borrower with options available to bring the account current. Analyze customers' situations and collateral risks to present alternative solutions such as forbearance plans, repayment plans, payment deferrals, pre-foreclosure/short sales, and deed in lieu. Submission, tracking and reconciling of late-stage delinquent loans, including recommendation for foreclosure when appropriate. Provide technical and procedural support and direction to Mortgage Loss Mitigation team members.
ESSENTIAL FUNCTIONS
Manage late-stage delinquent loan inbound, outbound, and follow-up calls with borrowers to ensure quick and effective solutions are provided to each borrower.
Counsel and guide customers to achieve workout alternates based on their circumstances.
Comply with the FDCPA and other local and federal regulations.
Adhere to Cathay Bank's policies and procedures.
Review Borrower Response Packages for assistance to determine if they are complete and perform pre-underwritten review of documents provided.
Contact delinquent borrowers to review approved loss mitigation options as well as preparation of letters for approval, missing documents, and notice of action taken.
Collaborate with the manager on recommended pre-foreclosure reviews as well as participate in monthly management meetings.
Prepare foreclosure files for set-up on the core collection system.
Provide attorney with accurate foreclosure figures, including reinstatement figures which will be provided to external parties by the attorney. In addition, provide the attorney with accurately executed documents as requested.
Responsible for bankruptcy filing reviews, preparing transmittals to attorneys, and servicing or further legal actions.
Assist with training new hires, as needed.
Assist in processing successor in interest, short sales, seed in lieu, or any other legal issues.
Prepare monthly reporting, including delinquency, foreclosure, bankruptcy and other activities.
Assist in preparation of risk rating and accrual recommendations.
Provide assistance and guidance to Mortgage Loss Mitigation Team members.
Meet department standards as they relate to daily productivity metrics.
Performs additional projects and duties as assigned by management.
QUALIFICATIONS
Education: High school diploma or equivalent.
3-year experience in mortgage loss mitigation, foreclosure, and bankruptcy processing.
Understanding of debt collections in any stage of delinquency.
Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches and other documents used to evaluate a pre-foreclosure remedy.
Strong analytical, problem solving and mathematical skills.
Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate.
Skills/Ability: Strong organizing and problem-solving skills; good written and verbal communication skills; must be able to adapt well in a fast-paced and constantly changing business environment; PC proficiency; demonstrated ability to work in a team-oriented environment and provide good customer service. Bilingual English/Chinese is a plus.
OTHER DETAILS
$33.65 - $43.27 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
Poster- English
Poster- Spanish
Poster- Chinese Traditional
Poster- Chinese Simplified
Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
$33.7-43.3 hourly 5d ago
Dental Office Manager
Morgan Dental Corp 3.3
Team manager job in Riverside, CA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Health insurance
401(k) matching
Employee discounts
Training & development
Vision insurance
Our growing Dental Office is looking for an experienced, personable, enthusiastic Office Manager.
Responsibilities include but are not limited to:
-Overseeing the daily operations of the dental office
-Develop a high level of patient satisfaction
-Strong leader who leads by example
-Motivation to meet monthly production and collection goals
We offer benefits (medical and dental) as well as paid vacations, holidays and 401K. Excellent income potential and incentives.
Full-time, Monday thru Friday.
Requirements:
-Minimum 5 years experience as a Dental Office Manager. HMO experience is highly desirable.
-Strong sales and presentation skills a must. Explains dental needs to our patients in a way that helps them
understand what treatment is recommended and makes the patients feel comfortable and confident.
-Strong communication skills
-Team player
-Pro-active / Self starter
-Detail Oriented
-Reliable
Please email your resume.
Thank you,
$47k-68k yearly est. 12d ago
Dental Office Manager
Dental Pros 3.8
Team manager job in Los Angeles, CA
Job Description
We are looking for someone who is collaborative and friendly to become our dental office manager. As a part of our team, you will maintain staff schedules, supplies, resources, customer service control, and cash flow. Following up with patients, providing leadership, and motivating the team should naturally come to you. Our ideal candidate has excellent interpersonal skills and attention to detail and holds a bachelor's degree in human resources or business administration.
Dental Office Manager Duties & Responsibilities:
Manages all aspects of the dental office, including patient care and finance.
Receives patients, schedules appointments, maintains provider schedule, and assists with treatments as needed.
Processes insurance claims and payments by company policy or procedures. This includes scheduling refunds to collect past-due accounts, assigning balance status codes, reviewing collections, and resolving disputed charges.
Oversees the administrative aspects of running a dental office, including payroll management (benefit eligibility for all employees), employee relations issues, performance appraisals and terminations, and leadership development programs.
Develops business plans to optimize the utilization of facilities resources
Maintain and monitor office supplies
Book and schedule patients and staff schedules
Coordinate office practices on a day-to-day basis
Increase productivity and efficiency
Maintain billing systems and cash control
Hire and train new employees
Create an adequate office budget and implement it
Make sure employees produce outstanding customer service
Dental Office Manager Requirements:
High School Diploma or GED
Previous work experience
Great leadership skills and problem-solving skills
Excellent customer service
Experience in a dental or medical setting, excellent organizational skills, and attention to detail.
Understanding of billing and bookkeeping
Highly organized with great attention to detail
$45k-62k yearly est. 28d ago
Dental Office Manager
Riverside Dental & Orthodontics
Team manager job in Riverside, CA
Job Description
Our Best Life Companies is hiring an Office Manager to join our team and serve the community!
As an AOM at Our Best Life, you will have the opportunity to work with an amazing team of dental professionals and grow your career. We offer competitive salaries, benefits, and bonus plans!
Responsibilities
Coordinating employees and practice schedule
Managingteam and daily tasks
Provide administrative support around office as needed
Qualifications
High school diploma
Strong interpersonal and administrative skills, attention to detail
Experience working in a dental office required
Skills:
General Practice
Benefits:
Bonuses
Compensation:
$22-$26/hour
$22-26 hourly 9d ago
Dental Office Manager
Gold Coast Dental
Team manager job in Buena Park, CA
Job DescriptionSalary: $35-28/hr
Experienced Office Manager needed for privately owned Dental Office. We have multiple doctors and offer every type of dental service. Patient-focused office with highly skilled staff. We take great pride in providing exceptional customer service to our patients who wish to experience unparalleled dental care. The ideal candidate should have excellent personal skills, a willingness to further their skills, and take great pride in the presentation of the office and themselves.
*Must be comfortable presenting and selling ortho, implant and full mouth cases.
Pay
$35-28/hr DOE
$Monthly Bonus of 1% of total office revenues
Benefits
Medical
Dental
Retirement Plan
Monthly Bonuses
Responsibilities
Operational
Focuses and trains on specialty, hygiene, and general dentistrys growth in collections.
Accurately maintains and analyzes financial reports and achieves practice financial goals.
Analyze internal processes, monitors competitors innovations, and recommends and implement procedural or policy changes to improve operations and control costs.
Monitor the facilities to ensure that it remains safe, secure, and well-maintained.
Prepare, monitor, and track operational reports and key vitals of the company to ensure accuracy and efficiency.
Oversees billing and collection processes.
Supervises patient recordkeeping and HIPAA compliance.
Ensures optimal patient care, monitors patient satisfaction, and resolves complaints.
Ensures office compliance to OSHA, Dental Board, and dental plan requirements.
Weekly and monthly reporting as requested by owner or Director and ensures managers are doing the same.
Evaluates and implements additional providers including GP, hygiene, and specialties
Personnel
Perform annual performance evaluations for the regions employees
Ensure adequate staffing levels are meet
Oversee and approve the regions employee schedules, time off and vacation request
Successfully manage the staff including employee relations, coaching and development.
Support the dentists and ensure their clinic duties are carried out
Perform to expectations of the production goals outlined by the executive team
Maintain and manage regulatory and compliance issues within your office.
Pluses
Open Dental
Spanish is a Plus!
$28-35 hourly 3d ago
Spanish Speaking Dental Office Manager -MINIMUM 5 YEARS EXPERIENCE
Restore Dental
Team manager job in Los Angeles, CA
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Paid time off
Wellness resources
Job Title: Bilingual (Spanish) Dental Office Manager With Minimum 5 years Experience
Location: 2002 South Hoover Street Los Angeles 90007
Are you a dynamic leader with a passion for excellence in patient care? Do you thrive in a fast-paced environment and excel at managingteams? Restore Dental is seeking an experienced and enthusiastic Bilingual (Spanish) Dental Office Manager to join our thriving practice in Los Angeles, California.
About Us: Restore Dental is an associate run practice dedicated to providing exceptional dental care in a warm and welcoming environment. Our commitment to patient satisfaction and our supportive team culture make us a standout practice. As our Dental Office Manager, you will play a pivotal role in maintaining our high standards of care and ensuring the smooth operation of our office.
Position Summary: As the Dental Office Manager, you will oversee the day-to-day operations of our practice, ensuring efficiency and excellence in all aspects of patient care and administrative functions. You will lead our team, manage office budgets, handle patient relations, and ensure compliance with dental regulations.
Key Responsibilities:
Team Leadership: Supervise and support our administrative and clinical staff, fostering a collaborative and positive work environment.
Office Management: Oversee daily operations, including scheduling, patient flow, inventory management, and office maintenance.
Financial Oversight: Manage office budgets, billing, and financial reporting. Ensure accurate and timely processing of insurance claims and patient payments.
Patient Relations: Address patient concerns and ensure a high level of patient satisfaction. Implement strategies to enhance patient experience and retention.
Compliance: Ensure compliance with dental regulations and standards. Maintain accurate patient records and ensure confidentiality.
Hiring & Firing: You will have the sole responsibility of managing the team including firing and hiring of employees as well as the associates
Daily Huddle and Reports: You will organize and manage daily huddles and organize daily reporting to provide the owner
Requirements:
Experience: Proven experience as a Dental Office Manager or in a similar leadership role within a dental practice.
Language Skills: Fluent in both Spanish and English to effectively communicate with our diverse patient base.
Billing Experience: Strong knowledge of dental billing processes and experience with insurance claims.
Software Proficiency: Proficient in Dentrix dental software and office applications.
Leadership Skills: Strong leadership and teammanagement skills with the ability to motivate and guide staff.
Organizational Skills: Exceptional organizational abilities and attention to detail. Ability to multitask and prioritize effectively.
Communication Skills: Excellent verbal and written communication skills.
Why Join Restore Dental?
Professional Growth: Opportunities for professional development and career advancement.
Supportive Environment: Work with a dedicated and supportive team that values collaboration and patient care.
Impactful Role: Make a significant impact on our practice and the well-being of our patients.
If you are a motivated and experienced Dental Office Manager looking to join a dynamic team, we want to hear from you!
To Apply: Please send your resume and a cover letter to ***************** with the subject line "Bilingual Dental Office Manager Application."
IMPORTANT: We are NOT currently reviewing any applications that do not have dental experience and that do not speak Spanish
Join us at Restore Dental, where leadership meets excellence in patient care!
The average team manager in Ontario, CA earns between $52,000 and $187,000 annually. This compares to the national average team manager range of $44,000 to $152,000.