Team manager jobs in Pontiac, MI

Job Title : Teamcenter Change Coordinator. Work location: Detroit MI (flexible to commute to Auburn Hills if required) Duration : Contract Experience: MIN 4yrs Role description: Oversee product release/change processes within Teamcenter. Provide input during Kick Off Meeting to help define requirements and reinforce the change management process. Create the routings of engineering changes within Teamcenter. Maintain tracking and expediting changes to meet program timing requirements. Complete final review of changes and DR creation within Teamcenter. Maintain Program Matrix for approval routings based on roles and responsibilities. Update non-CAD BOM's in Teamcenter. Contact plant change coordinator to begin CI process Release specifications as CAD Designer role in Teamcenter. Create new or update existing specifications per approved workflow process. Support the drawing priority reviews with Teamcenter status data and dates.

Sintela is a global leader in fiber optic sensing technology with over 20 years of industry expertise. The company's ONYX Distributed Acoustic Sensing (DAS) systems deliver unmatched sensitivity and leverage AI-based algorithms that are trained on over 1,000,000 hours of real-world data. Sintela focuses on providing advanced and innovative solutions to meet the evolving demands of its clients. The organization is at the forefront of transforming industries with cutting-edge sensing solutions. Role Description This is a full-time, on-site Office Manager role located in Ann Arbor, MI. The Office Manager will oversee daily office operations, maintain office supplies and equipment, coordinate administrative tasks, handle customer service inquiries, and ensure the office operates smoothly and efficiently. The role involves working closely with internal teams and external stakeholders to support the company's operational goals. Person Specification · Previous experience of customer facing hands-on office management · Exhibits a “can do” approach to ad hoc tasks · Experience in HR related tasks · Proficient using MS365 tools · High degree of verbal and written communication skills · Operated in standalone role · Located within commutable distance of company offices · Holds SHRM-CP qualification · Bookkeeping/data entry · Worked for start-up businesses · Experience of working with international clients and staff Qualifications Proficiency in Office Administration and Administrative Assistance Experience with Office Equipment and general office management tasks Strong Communication skills and the ability to collaborate effectively with teams and stakeholders Exceptional Customer Service skills and a professional demeanor Strong organizational and time management abilities Proficiency in relevant office software tools (e.g., Microsoft Office Suite) Bachelor's degree in Business Administration, Office Management, or a related field is a plus Past experience in a similar role is beneficial

Operations Manager - Stacks & Cordials Detroit Metro Area | On-site | Full-Time Stacks & Cordials is expanding and building a team of operators who want to grow with a brand that rewards initiative, ownership, and high performance. As we open new locations, we're looking for leaders who are ready to take responsibility for an entire store's operations-with a compensation model that directly reflects results. The Role We're seeking a hands-on Operations Manager who can run a location end-to-end. This is a role for someone who thrives in high-volume environments, understands the discipline of kitchen execution, and is motivated by operational excellence and financial outcomes. You'll be responsible for daily operations, staff coordination, food preparation, quality control, customer service, and location-level profit performance. This is a leadership position that requires both strong culinary ability and operational rigor. Key Responsibilities • Execute daily kitchen operations, including cooking, prep, and food safety. • Lead, train, and manage location staff to maintain consistent quality and efficiency. • Oversee inventory, ordering, cost controls, and vendor communication. • Ensure smooth service during high-volume periods. • Maintain brand standards across menu execution, presentation, and guest experience. • Manage scheduling, operational workflows, and local compliance. • Drive location-level profitability with accountability for monthly performance. Qualifications • Minimum 5 years of professional restaurant kitchen experience. • Strong background in high-volume service environments; pizza or sandwich experience is a significant plus. • Proven ability to lead teams and maintain operational discipline. • Ability to cook, prep, clean, and manage all aspects of a shift. • Entrepreneurial mindset and comfort with responsibility tied to financial outcomes. • Strong communication, organization, and problem-solving skills. Compensation • Tiered profit-share model: 15-25% of monthly profit, based on performance. • Hourly wages + tips. • Growth opportunities as Stacks & Cordials scales into additional locations. Who Thrives Here Operators who want ownership without bureaucracy. Leaders who can run a kitchen, run a team, and run the numbers. People who want a measurable stake in the success they create. If you're ready to help build something and lead a location with true accountability, we'd like to meet you.

**Now hiring! Customs & Froreign Trade Manager** **Hybrid Work! On-site 3-days/week** BASF's Coatings LLC is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings as well as applied surface treatments for metal, plastic and glass substrates for a wide range of industries. Located at our Southfield, Michigan corporate office, you'll be responsible for all customs and foreign trade topics for our coatings business, interacting with CBP officials, legal counsel, and federal agencies. The position will manage the product classifications and audit BASF import activity. As a key leader for the EC business in the region, you directly support all US sites and customer locations to ensure ongoing operations and compliance with all customs and legal requirements. **What you'll do:** + Represent BASF in all customs-related matters before CBP. + Accept personal liability for the accuracy of specific Customs documents and other trade related information + Serve as BASF's primary interface with CBP officials alongside BASF Legal representatives. + Ensure accurate classification of all imported products under the HTSUS. + Assign correct values to imported products for submission to CBP. + Respond promptly and effectively to all CBP inquiries, both verbal and written. + Collaborate with internal and external legal counsel on customs issues. + Interpret and implement both existing and new regulatory requirements from CBP and other federal agencies impacting U.S. imports. + Advise BASF business units on import planning and regulatory compliance matters. + Provide guidance to other BASF functional areas (e.g., Tax, Legal) regarding import planning and regulatory concerns. + Compile and distribute import and export statistics related to BASF activities. + Oversee CBP programs including duty drawback, Free Trade Agreements, Foreign Trade Zones, and related initiatives. + Develop and update internal written policies and procedures (such as Desk Manuals) concerning CBP and other regulatory agency requirements affecting import and export activities. + Conduct regular audits of BASF import operations. + Advise and assist other BASF global entities on U.S. Customs matters. + Maintain comprehensive recordkeeping for all BASF import and export transactions. **If you...** + Bachelor's degree in Supply Chain, Business, or a related field. + 5+ years' experience in customs or foreign trade (preferably in automotive or chemical industries). + In-depth knowledge of U.S. Customs regulations, import classification (HTSUS), and compliance. + Proven experience managing CBP programs (duty drawback, Free Trade Agreements, Foreign Trade Zones). + Strong recordkeeping, audit, and regulatory reporting skills for import/export transactions. + Ability to advise on import planning, regulatory changes, and compliance for U.S. and global operations. + Proven skill in developing and updating internal policies and procedures in line with regulatory agency requirements + Demonstrated project coordination and time management, multi-tasking, and delivering on commitments. Must be comfortable in a dynamic setting with diverse personalities. **Create your own chemistry with you@BASF** At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call **you@BASF** . We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment. Just some of the many benefits we offer include: + Flexible work arrangements whenever possible + Highly competitive retirement savings plan with company match and investment options + Well-being programs that include comprehensive mental health support for you and your household family members + Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more) + Back-up child and elder care with discount programs for families of all ages and stages + Mentoring and career development opportunities that allow you to share, learn, and thrive + Matching gifts program that allows you to deepen the impact of your contributions to qualified charities. + Employee crisis support for when the unexpected happens + Access to our BASF wine cellar, employee discounts, and much more! **About us** As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years! At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career. Belong to Something Bigger. #belongat BASF **Privacy statement** BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact ************* to report fraud. **Equal employment opportunities** We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. Applicants must be currently authorized to work in the United States on a full-time basis.

JobID: 3018528 Category: JobSchedule: Full time JobShift: : ADT is currently seeking a bright and assertive Tech Engineer Team Managers in your area. As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce whose core responsibilities include: * Conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT's robust Security & Smart Home portfolio that best meet customer needs . * Providing ADT's customers with a world-class onboarding & installation experience which entails performing a quality installation-including device set up and configuration, customer education & training of their system and setting up tailored smart home routines / automations * Driving ADT growth-self-generate customer sales & install appointments via customer referrals and prospecting activities. Tech engineers are expected to spend ~10% of their time on these types of activities. As an ADT Tech Engineer Team Manager, you are expected to take a 'hands-on' approach to driving your team's performance across key sales & operational KPIs. Additionally, you are expected to nurture a high performing team & culture by executing effective programs to train & upskill existing TEs and hire, onboard and retain new hires. Working at ADT means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To continue to drive World Class Customer Experience, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. Responsibilities: * Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists work force for a designated geographic footprint. * Train, Mentor, develop, motivate, and coach Tech Engineer to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer's needs. * Curate relationships between new customers and the ADT brand and product portfolio. Takes ownership in understanding and communicating ADT and the Smart Home solutions. * Participate in recruiting activities to select and hire new Tech Engineers, as required. * Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets. * Regularly conduct team huddles and staff meetings with the purpose of communicating & coaching TEs on current policies and procedures, techniques, new products and services, new promotions and area advertising (in partnership with local sales leadership) and reviewing individual and team metrics * Conduct regular coaching and formal performance management conversations with Tech Engineers * Establish and maintain a high level of quality and timely job completions to customers for maximum retention. * Model and champion ADT values. Creates a safe environment for the discussion and resolution of values-related issues and concerns. Experience: * 3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment * Proven track record of successfully building and developing high performing & customer-centric teams Skills: * Possess excellent interpersonal & communications skills-with firsthand experience with consultative selling / educating customers on products and services * Highly analytical and strong conceptual problem solver * Driven and highly entrepreneurial-able to successfully manage diverse team & achieve budgeted targets with minimal oversight Education: * Associate degree or equivalent related experience Pay and Benefits Disclosure This role offers: * Base Salary: $50,333 a year * Earning potential: Based on performance, including salary and commission, this role targets an earning potential of $125,000. There is a monthly auto allowance, up to $4,200 annually. Benefits: * Medical, dental, and vision coverage * 401(k) with company match * Tuition reimbursement * Short- and long-term disability, life insurance, and well-being benefits * Paid time off

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. What will you make today? As part of our Manufacturing team, you'll help build the world-class, state-of-the-art smart vehicles we're known for. In our plants around the world, we're constantly developing new technologies and processes to further increase our efficiency. You'll get the satisfaction of making great products people use and love. At Ford Motor Company, we are taking our Manufacturing Engineering and Maintenance Supervisors to the next level. These talented employees have the title of ‘Team Manager - ME & Maintenance' and are the drivers of standardization and continuous improvement in the Ford Production System. In this position... You will provide supervisory leadership supported by on-the-job training, development, and opportunities for career progression. Maintenance Supervisors are: Resilient Detail oriented Ambitious Demonstrate high integrity You'll have... Bachelor's degree and 5+ years of experience OR 8+ years of directly relevant industry experience 1+ years of supervisory experience 1+ years of experience working in a manufacturing environment Working knowledge in Microsoft: Excel, Word, PowerPoint, Outlook Ability to work rotating shifts and hours, including nights and weekends as needed Fundamental working knowledge of PLC logic and controls Familiarity with circulation of fluid systems Mechanical aptitude Even better, you may have... Education: Master's Degree in Engineering, Electrical, Mechanical, Industrial or other Experience: Knowledge of Lean Manufacturing principles Demonstrated experience in auto manufacturing environment Knowledge of constraint management principles Safety and Quality experience preferred Experience working with presses Prior experience managing a unionized work force You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: Immediate medical, dental, and prescription drug coverage Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more Vehicle discount program for employees and family members, and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year's Day Paid time off and the option to purchase additional vacation time. For a detailed look at our benefits, click here: ********************************** Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call **************. #LI-Onsite #LI-LT1 What you'll do... Create a safety culture and apply and implement workplace policies Lead/ coach skilled trades/maintenance personnel in all aspects of asset management including but not limited to: asset availability (mean time to repair, mean time between failure), cycle time, preventative maintenance, predictive and condition-based monitoring technologies. Line up, pay, and supervise Skilled Trades during production shifts and maintenance shifts alike. Lead/coach teams in leveraging new and existing machine monitoring tools to identify constraints in the system and systematically reduce and eliminate interruptions in production flow. Build strong interpersonal relationships with hourly team members, union, and management teams. Communicate effectively with hourly team members, leaders, business partners and customers Administer the CBA (collective bargaining agreement) consistently and effectively Evaluate team member performance and encourage continuous improvement

Location: Detroit, MI - full time, onsite position About Us: We're Proof, a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties. Position Overview: We are seeking a data-driven, financially-minded, and solutions-oriented Dispatch Team Manager to lead, develop, and manage the Dispatch Team while optimizing the assignment of service of process jobs across our marketplace. This role owns the strategy and execution of dispatch operations. You will balance speed, cost, and service quality while driving team performance, financial results, and operational excellence. Core Objectives: Set and enforce operational processes, standards, and policies for dispatch. Develop staffing, hiring, and training plans to ensure team capacity meets Proof's business needs. Drive operational excellence and financial performance by balancing speed, cost, consistency, and service delivery quality across all dispatch decisions. Cultivate and manage a high-performing team that ensures jobs are dispatched efficiently and competitively to maintain strong take rates, user retention, and client satisfaction. Build, maintain, and expand scalable systems, tools, and processes that improve our dispatch speed. Partner cross-functionally to advocate for and influence technology improvements that streamline workflows. Cultivate a culture of accountability, continuous improvement, data-driven decision-making, and financial contribution. Key Responsibilities: Hire, onboard, and develop team members, including performance reviews and personnel decisions. Create and maintain SOPs, training materials, and performance standards for dispatch functions. Own escalated high-risk jobs, client issues, and vendor performance issues. Own and monitor Proof's Dispatch strategy to drive KPIs, including take rate, cost per job, and SLA adherence. Manage pricing and vendor negotiations to balance competitive market rates with company margin goals. Establish and maintain a reliable source of truth for vendors and other external partners. Oversee team scheduling, workload balance, and adherence to quality, cost, and timeline standards. Identify process gaps and lead continuous improvement projects to increase efficiency and scalability. Collaborate closely with cross-functional teams, including Marketplace Supply, Platform Operations, Customer Experience, and Product to improve systems, automation, and reporting. Provide structured coaching, feedback, and performance management for the Dispatch Team members, including handling escalations and training. Report regularly to the Director of Marketplace Supply on performance trends, process improvements, and resource needs. Who You Are: You are a data-driven and systems-minded dispatch professional who thrives at the intersection of people, process, and performance. You bring structure to fast-moving operations, using data and sound judgment to make confident decisions that balance speed, cost, and quality. You lead with clarity and accountability, ensuring your team and our platform operate efficiently and profitably. You care deeply about creating a seamless experience for clients, process servers, and your colleagues and you find motivation in improving systems, not just managing them. You also: Have proven experience managing full-time or hourly operations teams with clear accountability expectations. You can think strategically and tactically, shifting between daily execution and long-term system improvement. You are able to make personnel decisions and hold team members accountable to measurable outcomes. Use data to identify trends, develop strategies, and make informed decisions quickly. Communicate clearly and confidently, including presenting insights to senior leadership. Thrive in fast-paced environments and bring an optimistic, high-energy approach to problem solving. Adapt quickly to change and embrace technology as a lever for efficiency and improvement. Qualifications: 2+ years of experience managing an operations, dispatch, logistics, customer support, or similar team 3+ years of professional work experience dispatching jobs in a comparable industry Experience managing vendor relationships, supplier negotiations, or external partner performance. Experience leading and developing teams to achieve measurable performance goals Experience using dashboards to track team performance Experience managing operational metrics tied to profitability (e.g., cost per job, margin, take rate, etc.) Experience with data-driven process improvement Strong time management, organization, and communication skills Ability to prioritize and execute on multiple projects within stated deadlines Adaptable attitude towards change and comfort working in a fast paced environment Ability to self manage work and performance spanning multiple time zones Proficiency in MacOS, Google Suite (Gmail, Sheets, Docs, Slides), and camera enabled virtual communication Experience advocating for or implementing new tools, automations, or process improvements within an operational team Rapid ability to embrace new technologies and procedures Must be able to work in office, and to at least 5pm each work day Preferred Qualifications: Bachelor's degree preferred Previous experience with double-sided marketplace platforms or in the legal tech, service of process, or other legal service industries Experience building, documenting, and scaling complex processes Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid-growth environment with tight deadlines High energy working style and optimistic attitude toward overcoming challenges Compensation & Benefits: Salary range $75,000 - $85,000 based on experience and location Full-time, salary position Medical, dental, vision, disability, and 401k available Flexible Time off and paid holidays Necessary equipment provided Onsite position located in Detroit, MI E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

Chassis Engineering Team II Manager Hyundai America Technical Center, Inc (HATCI) is seeking an Engineering Design Manager for their Chassis Team 2 - who will be responsible for supporting and executing a strong vision, strategy, and business plan for a growing and diverse team. The team consists of three Chassis disciplines: 1) Vehicle Braking System design, development and release 2) Vehicle Cooling System design, development and release 3) Vehicle Steering System Design, development and release The successful candidate will have a wide breadth of Automotive experience with the ability to lead the design and development of numerous vehicles with a focus on SUV, Body on Frame Pick Up Trucks and Off-road vehicle capabilities that meet or exceed our N.A. customer requirements from concept through lifecycle production while simultaneously developing new technologies and adhering to the highest safety standards. Number of Employees: Direct 11+ (after planned expansion) Managerial Responsibilities: * Manage, train, evaluate, discipline and support recommendations for hire, pay changes, promotions or terminations. * Assign or distribute work to co-workers. * Instruct, train in methods or procedures. * Respond to complaints or grievances. * Write and execute performance and competency evaluations. WHAT YOU WILL DO l Strategic Leadership: Create, communicate, and execute the Chassis Engineering Design Team - vision laid out by Sr. Manager in support of VE, HATCI and Hyundai Motor Group (HMG) visions, goals, and business objectives. l Business Management: Successfully meet all KPI's including: Program Timing, Cost & Quality Improvement, Intellectual Property, Budget, Personnel Development, Corporate Culture, etc. Develop goals and objectives for all direct reports. Lead tasks and projects to support the related team's work plan, ensuring all goals and budget spending are met for Chassis Engineering Design R&D budget. l Team Management: Support annual team work plan and budget in support of the HATCI Vehicle Engineering (VE) vision. Lead tasks and projects to support the related team's work plan. Support all goals and budget spending are met for a multi-million dollar R&D budget. Manage and direct Engineers in daily activities for work projects relating to team activities in support of our three brands: Hyundai, Kia, and Genesis. Ensure administrative are followed on a timely basis l Vehicle Development: Be a subject matter expert in relation to Automotive Chassis Engineering for Vehicle Braking Systems, Vehicle Cooling Systems, Vehicle Steering Systems and Testing for Chassis designs especially for our focused efforts with Electrified Vehicles, SUV's, Light Duty Trucks and Off-road vehicles. Ensure the Vehicle Development process is followed from concept to postproduction, satisfying all customer requirements along the way. Conduct competitive benchmarking, detailed engineering cost/weight analysis, performing drawing release, executing engineering orders, meeting safety/regulatory targets, etc. The Chassis Manager also leads releasing responsibilities of all drawings released by the Chassis Team 2 Engineers by Checker Approval status in Hyundai EO (Engineering Order) system. l Life Cycle Support: Support Manufacturing Plant and life cycle activities of 5 plants (located in Georgia, Alabama, Mexico, and Brazil) including: product launch metrics, continuous vehicle improvement, cost and mass reductions l Collaboration and Stakeholder Management: Advocate for the internal and external customers. Support collaboration with regional affiliates: Sales and Marketing, Manufacturing, Quality, as well as corporate headquarters in Korea. Actively engaging with all levels, from Engineers, to Managers, to Presidents and C-Suite, building effective relationships with all. Interface and co-work with other teams within VE, HATCI and its affiliates - Project Management, Product Planning, Materials Development, Safety Integration, Regulation & Certification, Sales and Marketing, Manufacturing - provide support as required with testing, development, vehicle clinics, etc. l Technology Assessment and Development: Support new technology assessment and development: Support development of technical road maps and strategies with the goal of implementation to the production vehicle; Liaise with multiple testing and development labs; Provide support to new technology research and adoption projects, l Budgeting and Resource Allocation: Support development of R&D budget, ensuring optimal utilization of resources. Monitor and be first line approver for expenses, identify savings opportunities, and support project/strategic investment decisions to support all R&D activities. l Travel up to 20% of time domestically and internationally. WHAT YOU WILL BRING TO THE ROLE * Education: Bachelor's or Master's degree in Mechanical Engineering, Automotive Engineering, or a related field. * Experience: 10+ years of professional experience in chassis design, with a focus in Brake Systems, Cooling Systems and Steering Systems. Experience specifically with pickup Trucks, SUVs, and off-road vehicles is highly preferred. Proven increasing levels of project and Team management, 2+ years managing an Engineering Department or Section is a plus. * Experience working on electric or hybrid vehicle Chassis systems. Prior experience with pick-up trucks, SUVs or off-road vehicles and knowledge of their specific Brakes / Driveline / Mounts / durability / set up / articulation etc is a plus. Advanced Analysis: Proficiency in CAE tools (e.g. ANSYS, Nastran, MATLAB/Simulink) for advanced Chassis modeling, dynamic simulations, or optimization is a plus. Vehicle Dynamics: In-depth understanding of vehicle ride & handling, off-road performance, and NVH considerations specific to heavy-duty trucks and SUVs. Knowledge of solid axle and independent suspension systems in off-road conditions. Additional CAD/CAE: Familiarity with CAD software (e.g. CATIA V6) and PDM (ENOVIA V6) or Windchill PLM systems. * Certifications: Professional Engineer (PE) license or Six Sigma certification, if applicable, are advantageous. WHAT HYUNDAI CAN OFFER YOU * Zero-dollar employee premiums on Medical, Dental, and Vision for you and your family. * 100% employer-paid disability and life insurance. * Generous paid time off including vacation, sick and abundant holidays. * A global environment that fosters diversity. * Competitive salaries. * Retirement savings and planning benefits. * Flexible work hours, and hybrid work schedule options. * Access to health savings accounts and flexible spending accounts. OTHER DETAILS Candidates applying for positions with Hyundai KIA must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. * HATCI is an Equal Opportunity Employer including Disabled and Veteran. VEVRAA Federal contractor. STILL INTERESTED? WHY NOT APPLY?

Job Description Tired of the same four walls? Ready to step into a leadership role that goes beyond the traditional dental office? At Enable Dental, we're on a mission to redefine access to high-quality dental care-and we need a rockstar Clinical Team Manager to drive excellence in our mobile practice. ABOUT ENABLE DENTAL Enable Dental is redefining dental care by bringing high-quality, comprehensive services directly to those who need it most-patients in assisted living facilities, skilled nursing homes, and individuals unable to visit a traditional office. By combining cutting-edge mobile healthcare technology with a compassionate, skilled team, we're improving oral health outcomes and enhancing quality of life for thousands of patients. As a rapidly growing, mission-driven company, we foster a high-performance culture where innovation, accountability, and teamwork drive everything we do. If you're looking for a career with purpose and growth potential, this is your opportunity to make a real impact. YOUR DAY-TO-DAY As a Clinical Team Manager, you'll be the backbone of a high-performing mobile dental team-consisting of a Dentist or Hygienist and a Dental Assistant-delivering care directly to patients in their homes or care facilities. Just like an office manager in a traditional practice, you'll be responsible for seamless operations, top-tier patient experiences, and ensuring compliance, all while managing scheduling and stakeholder interactions. WHY YOU'LL LOVE THIS ROLE Lead with Impact - Oversee your mobile dental team, ensuring efficiency, compliance, and an outstanding patient experience. Own Your Success - Run your team like a business, with the autonomy and support to make real decisions. Make a Difference - Help bring best-in-class dental care directly to patients, improving lives and communities. Grow with Us - Be part of an innovative, fast-scaling company with big opportunities for career advancement. Requirements WHAT WE'RE LOOKING FOR Education & Experience: 5+ years of dental experience Active State-Level Dental Assistant Certification (a plus) Clinical chairside assisting experience (a plus) Experience with mobile dentistry or healthcare (a plus) Familiarity with dental practice management software Skills & Abilities: Exceptional communication & organizational skills World-class customer service - comfortable interacting with patients, power of attorneys, and facility managers Passion for innovation & adaptability in a fast-paced startup environment Goal-oriented - skilled at motivating teams to maximize production & productivity Job Requirements: Travel daily with your team to patient locations Ability to step in and assist the doctor chairside as needed Manage the success of the day and willing to support the team clinically as state regulations allow Able to lift and transport dental equipment & supplies Must be able to drive a company van, hold a valid driver's license, and maintain a clean driving record This isn't just another office manager role-it's an opportunity to disrupt the industry, lead with purpose, and grow with a company that's redefining dental care. Ready to make your mark? Apply now! Benefits Compensation: Enjoy a competitive base salary ranging from $65,000 - 75,000 plus a 20% quarterly Bonus Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. : FULL TIME Monday-Friday 8am-5pm $42,000-$45,000/salaried Based at our branch located in Bigham Farms You take pride in your ability to help people, in any environment, and that perfectly aligns with our culture. Our Care Team Managers are truly valued, and essential, in providing the best care to each patient, every day. At Elara Caring, all our team members play an integral role in shaping the future of healthcare. Being a part of something this great, starts by carrying out our mission every day through your true calling: supporting an amazing team of compassionate and dedicated healthcare providers. Delivering the right care, at the right time, in the right place is the mission that inspires Elara Caring, and that starts with the right people. Currently, we serve over 65,000 patients nationwide, with constant opportunities to have a significant influence in the lives of our patients and their families. This means you have countless ways to make a difference in your role as Coordination Team Lead by helping your team to reach their full potential. To continue to be an industry pioneer delivering unparalleled care, we need Care Team Managers with commitment and compassion. Are you one of them? If so, apply today! Why Join the Elara Caring mission? * You'll work in a collaborative environment * You'll be rewarded with a unique opportunity, working with elite team of healthcare professionals * Outstanding compensation package * Comprehensive onboarding and mentorship * Opportunities for advancement * Medical, dental, and vision benefits, 401K match and paid time off for full-time staff What is Required? * High School Diploma or GED * 2-4 years' experience In a Health Care setting * Knowledge of Medicare and Medicaid, home health care benefits, policies and procedures * Excellent computer and communication skills, with ability to work in fast-paced environment * Reliable transportation to perform job responsibilities You will report to the Branch Director, Alternative Branch Director, or Regional Branch Director. This is not a comprehensive list of all job responsibilities; a full will be provided. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #ElaraGA We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families. Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9. At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location. This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.

Job Title: Assistant Dental Office Manager Department/Location: Operations Reports to: Regional Vice President FLSA Status: Exempt ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training. Position Summary ProSmile is in need of an Assistant Dental Office Manager who is looking to join a practice with a strong culture, compassionate and skilled dentists, and a support structure that creates an environment of learning and the autonomy to create change at the practice that brings about growth and success. We offer competitive pay based on experience with a great benefit package. As an Assistant Dental Office Manager, we give you the tools and support needed to ensure you are in the best position to be successful. A ProSmile Assistant Dental Office Manager is a unique opportunity to join a practice that is part of a larger growing organization and offers the ability to move up and take on higher positions within the company. Duties and Responsibilities: Maintains control of patient scheduling Addresses and resolves patient complaints Reviews patient charts making corrections with posting if needed Takes on the responsibility of the Treatment Plan Coordinator in some offices Has working knowledge of all insurances; handling of claims, attachments for claims Maintains collection controls and systems Oversees daily closeout functions as well as daily deposit with the corporate office Coordinates end-of-month functions with the corporate office & Dental Practice Manager Monitors patient A/R Ensures compliance with all company Policies and Procedures in office and communicates any changes in same to staff, schedules office staff meetings Coordinates staffing needs, scheduling, recruiting, interviewing, hiring, performance reviews and terminations in consultation with HR Department and Dental Practice Manager Contacts maintenance for all office equipment in need of repair for optimum function Following up on unresolved task Performs miscellaneous job-related duties as assigned Coordinating office needs with Dental Practice Manager Assistant Dental Office Manager - Qualifications High School diploma or GED required Experience using Outlook, Word Excel preferred Easily able to learn new technologies and systems required Performs miscellaneous job-related duties as assigned Knowledge and Skills/Expected Competencies: Work experience in an administrative function and/or customer facing role required Working knowledge of dental or medical front desk duties and responsibilities preferable Previous dental office management work experience preferable Requires some flexibility in scheduling, such as the ability to work evenings and weekends as needed Benefits Summary At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week): Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks. Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options. Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits. Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses. Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans. Additional Perks: Employee Assistance Program (EAP) Identity Theft & Fraud Protection Legal Support Services Discount Programs (including pet insurance, travel, theme parks, electronics, etc.) Wellness Programs Financial Wellness and Planning Tools Physical/Mental Demands and Work Environment The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The Company reserves the right to modify the based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. Company Safety We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

Dental Office Manager Job Type: Full-time About Us At our practice, patient care comes first-every visit, every time. Guided by empathy, we are dedicated to transforming the dental experience for our patients. Partnering with North American Dental Group, we are empowered with the resources needed to deliver best-in-class care. Why Join Our Team? We pride ourselves on combining individuality, expertise, and teamwork to provide exceptional group dentistry. If you're passionate about improving oral health and creating satisfied patients, we invite you to join us in redefining the culture of dentistry. Your Work Schedule: Monday-Friday Your Role as an Office Manager As a Dental Office Manager you will be managing day-to-day operations, overseeing staff, handling financial matters like billing and insurance, and ensuring patient satisfaction. You'll also manage administrative tasks like scheduling appointments, maintaining patient records, and handling human resources functions such as hiring and training. Key Responsibilities Motivated and proficient at problem-solving so that office revenue goals are met by managing tasks such as scheduling, staff productivity, and expenses Exhibit flexibility and adaptability to form great relationships with our team Be a leader, guiding our team to success in a fast-paced and energetic work atmosphere Supervise and communicate proficiently to ensure efficiency within practice while also maintaining our values and good morale, showing our patients who we truly are Strong dedication to accurately completing administrative functions such as financial review, compliance standards, and end of the day reporting What You'll Need to Succeed Bachelor's degree in a related field OR 4 years of related experience Servant Leadership: Partnership and collaboration with team and Providers Recruit and develop team Manage schedule to optimize production Prior clinical experience with implants preferred 3-5 years' prior management experience Why You'll Love Working Here Comprehensive Benefits: Including 401(k). Paid Time Off: Competitive PTO that grows with your career. Career Growth: Opportunities for continuing education and development. Exciting Work Environment: A supportive atmosphere that celebrates individuality and teamwork, allowing you to thrive. Equal Opportunity Employer We embrace diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic. Ready to Join Us? Apply today and be part of a team that's revolutionizing dental care! North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization. #NADG2 We can recommend jobs specifically for you! Click here to get started.

Job Description Job Title: Front Office Manager Reports To: Director of Hotel Operations Employment Type: Full-Time As the Front Office Manager at Daxton Hotel, a boutique luxury hotel, you will lead the front office team to deliver seamless, world-class guest experiences. You will oversee all aspects of front desk operations, including guest services, concierge, reservations, and bell services, ensuring that every guest feels valued, welcomed, and well-cared-for from arrival to departure. You will be responsible for maintaining the highest standards of service and hospitality, supervising staff performance, managing budgets, and implementing strategies to enhance guest satisfaction and operational efficiency. Key Responsibilities: Supervise daily front office operations including check-in/check-out, guest requests, concierge services, and VIP arrangements. Ensure a consistently high standard of customer service is maintained across all touchpoints. Monitor guest feedback, resolve complaints promptly and effectively, and implement service recovery strategies. Train, coach, and develop front office staff to uphold brand standards and deliver exceptional service. Coordinate with housekeeping, reservations, and other departments to ensure a seamless guest experience. Prepare departmental budgets, control expenses, and optimize financial performance. Ensure compliance with hotel policies, procedures, and safety regulations. Maintain accurate records of occupancy, revenues, and other performance metrics; generate reports as needed. Implement technology and innovation to improve guest satisfaction and operational efficiency. Handle VIPs, special requests, and emergency situations with discretion and professionalism. Qualifications: Degree in Hospitality Management, Business Administration, or a related field. Minimum 3-5 years of experience in front office operations, with at least 2 years in a supervisory or management role in a luxury hotel environment. Strong knowledge of Hilton OnQ system preferred. Fluent in English; additional languages are a plus. Excellent interpersonal, leadership, and communication skills. Impeccable grooming and professional demeanor. Availability to work flexible schedules, including weekends and holidays. WHAT'S IN IT FOR YOU: Paid time off 401K with company match up to 2% Free shift-meal prepared by our in-house culinary experts Medical, Dental, Vision As an Equal Opportunity Employer, Superior Hospitality of Birmingham LLC., DAXTON hotel celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.

Job Summary The Purchasing Manager leads a team of Buyers and partners across the organization to strengthen buyer expertise, develop category strategies, build and maintain key vendor relationships, optimize processes, and deliver on organizational goals. Essential Duties Lead, coach, and develop a team of Buyers by setting direction, providing feedback, and fostering growth. Serve as the escalation point for purchasing-related issues. Build and maintain long-term, strategic supplier relationships to ensure quality, cost-effectiveness, innovation, and reliability. Identify, evaluate, and establish new vendor relationships and contracts. Lead contract negotiations with strategic vendors, focusing on quality, cost, deliverables, and process improvement. Streamline purchasing processes in collaboration with cross-functional leaders and departments. Develop and execute category-level purchasing strategies to drive growth. Monitor market trends, economic conditions, and industry best practices relevant to assigned categories. Deliver on sales, margin, and inventory objectives. Requirements: Education & Experience 10+ years of purchasing experience, preferably in the food industry. 5+ years of leadership experience. Bachelor's degree preferred. Abilities Lead and develop a team in a fast-paced environment. Manage multiple projects and deadlines with competing priorities. Adapt quickly to shifting business needs and priorities. Build and maintain strong internal and external business relationships. Travel up to 15% to vendors, customers, and trade shows. Skills Proven leadership and strategic thinking. Mastery of the buyer role with strong business process development. Exceptional communication and negotiation skills. Strong relationship-building and problem-solving abilities. Detail-oriented with solid organizational skills. High learning agility and urgency to deliver results. Proficiency in ERP systems and Microsoft Excel. Awareness of industry trends and market dynamics. We love when our team members are happy and healthy! At National Food Group, you'll have the following benefits and perks: Medical insurance Dental insurance Vision care insurance Group life & voluntary life insurance 401(k) savings plan Flexible savings plan Short-term & long-term disability PTO & PTO buy up Tuition reimbursement Wellness reimbursement Split office/work-from-home Our office work environment: Works in a temperature-controlled office environment. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made to fulfill these requirements. The above statements generally describe the principal and essential functions of the job but should not be construed as a detailed description of all essential functions that may be inherent in the job. Equal Employment Opportunity National Food Group is an equal opportunity employer. *Please also include your salary requirements when submitting your resume.

Job DescriptionFront Office Manager: Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position. Job Responsibilities: Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy. Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures. Receive departmental related guest complaints and ensures corrective action is taken. Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations. Other duties as assigned. Job Skills: Analyze and interpret business records and statistical reports; interpret policies established by administrators. Use mathematical skills to interpret financial information and prepare budgets. Understand the government regulations covering business operations. Make business decisions based on production reports and similar facts, experience, and opinion. Plan and organize the work of others. Change activity frequently and cope with interruptions. Job Qualifications: Experience Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.

Have minimum 2 -5 year experience as dental office manager Must be able to manage the staff. Must be able to verify insurance, send claims Must be able to present treatment plans. Must have knowledge about all general dental practice procedures Must be familiar with ADA codes Manage office financial goals Schedule appointments for doctors and hygienist Be familiar with Dentrix Have experience as front desk receptionist prior to management Full time with benefits.

Job Description Dental Office Manager - State Street Modern Dentistry ($2,500 Signing Bonus) Are you an experienced and motivated dental professional ready to lead a brand-new practice from the ground up? We're looking for a full-time Office Manager to help open and operate our modern dental facility. This is an exciting opportunity to build a strong team culture, create efficient workflows, and set the foundation for exceptional patient experiences. The ideal candidate is confident with treatment presentation, insurance verification, and delivering an exceptional new-patient experience. What We Offer: A generous salary package that reflects your expertise and dedication A supportive and collaborative work environment focused on professional growth Opportunities for continued education and skill development The chance to be part of a close-knit team committed to exceptional patient care A modern, state-of-the-art facility with the latest advancements in dental technology Comprehensive Benefits: We offer a full-time position with access to a comprehensive benefits package, making sure you feel valued and cared for. Key Responsibilities: Lead daily operations and ensure the practice runs smoothly and efficiently Deliver an exceptional, high-energy patient experience from check-in to check-out Present treatment plans confidently with strong knowledge of ADA codes and insurance benefits Support new-patient growth through outstanding first impressions and effective follow-up Maintain high patient retention through relationship-based care and problem-solving Coach and develop front and back office teams to support practice growth Partner with providers to ensure a smooth schedule and strong treatment acceptance Oversee financials including deposits, insurance estimates, and patient balances Ensure compliance with HIPAA, OSHA, and company protocols Collaborate with marketing and leadership on strategies to grow the practice Track key metrics, including new patients, case acceptance, and schedule utilization Schedule: Monday: 8:00 AM - 5:00 PM Tuesday: 10:00 AM - 7:00 PM Wednesday: 9:00 AM - 6:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 2:00 PM Qualifications: 3+ years of dental office experience (leadership preferred) Strong understanding of ADA codes, insurance, and treatment presentation Excellent communication and customer-service skills Confident, energetic, and passionate about patient care Experience with Dentrix Enterprise or similar software is a plus If you're ready to take on a leadership role and help shape the success of a brand-new dental office, we'd love to meet you. Apply today and be part of something from the very beginning! Smile Jobs is the exclusive recruiting partner for a network of independent neighborhood practices and boutique groups located throughout Michigan, Georgia, Illinois, Alabama, & Colorado . These affiliated offices are higher-end fee-for-service and/or select PPO-based, doctor led practices, with long standing reoccurring patients and strong reputations.

Our Premier client is looking for a Front Office Manager for a LUXURY Hotel onsite in Charleston, SC. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE (no exceptions). The Front Office Manager is a key leader within the Rooms Division, responsible for ensuring seamless and elevated guest experiences across Guest Services, Front Desk, Concierge, and Rooms Control. This position champions operational excellence, Forbes Five-Star standards, and an inspired service culture reflective of this hotel's legacy and ambition. Reporting to the Director of Front Office, the Front Office Manager leads by example, cultivates top-tier talent, and brings a strategic mindset to daily operations. They serve as ambassadors of the brand - embodying empathy, professionalism, and presence. While no job description can provide a comprehensive list of all duties, the following outlines the major responsibilities for the position. Duties/Responsibilities: Demonstrates proactive ownership of the Front Office operation as a department head. Maintains consistent communication by monitoring and responding to emails and messages in a timely manner. Provides direction and follow-through on matters without reliance on continuous oversight. Balances professional responsibilities with personal well-being, while recognizing the nature of the role requires ongoing engagement beyond scheduled shifts. Represent the property and the management by projecting a positive hotel image through excellent communication, efficient problem solving, and taking responsibility of guest needs. Lead and mentor Front Office team members through daily operations, with a focus on coaching, performance development, and cultivating leadership from within. Spearhead upsells, audits, creation of Standard Operating Procedures based on needs. Ensure execution of Forbes Five-Star service through daily audits, training, and implementation of best practices and SOPs. Partner closely with Housekeeping, Revenue, Spa, Transportation, and other departments to ensure a collaborative, guest-focused operation. Proactively manage daily arrivals, departures, special occasions, and VIP programming. Oversee rooms control and billing accuracy to ensure a seamless guest journey. Represent Director of Front Office/Assistant Director of Front Office in their absence. Ensure brand standards are not only met - but exceeded - at every touchpoint. Required Skills/Abilities: Exceptional communication skills - both verbal and written - with a talent for gracious guest recovery and conflict resolution. Must be proficient in Windows, Word, Excel, PowerPoint. INFOR HMS knowledge is preferred. Education and Experience: A 4-year degree or equivalent in hospitality or related studies. Minimum of 2 years' experience in a luxury or Forbes-rated property with a progressive track record of leadership in Front Office operations. Benefits: Enjoy free meals in our colleagues' café Paid Time Off based on hours worked, up to 16 days in your first year 8 Paid Public Holidays Up to 4.5% Company Match - Retirement Savings Plan after one year of service Medical, Dental, Vision Insurance Flexible Spending Account Health Savings Account Colleague Commuter Benefit Hotel discounts at Spa & Dining Outlets Friends & Family Hotel Room Discounts

will require onsite presence at our facility in the Detroit metro area. This position will also require flexible availability between the hours of 7 AM and 1 AM along with weekends. The onsite Call Center Operations Supervisor will ensure maximum employee performance, through effective coaching and motivational skills. This individual will supervise an assigned team of Call Center advocates to achieve maximum results and ensure all expectations are met and/or exceeded. This role will require timely employee reviews, along with ownership and responsibility for assigned work. If you fulfill the criteria below and aspire to be a Mission Leader, immersing yourself in Qualfon's mission through enhanced mentorship, management, and communication skills, this is your chance! Main Objectives: Team Performance: Oversee and monitor the performance of the call center team of Advocates to achieve and exceed customer satisfaction goals. Provide regular feedback and coaching to Advocates. Implement performance improvement plans when necessary. Efficiency and Accuracy: Ensure efficient call center operations, minimizing hold times and optimizing resource allocation. Oversee the accuracy of customer records and data entry. Streamline processes and workflows to improve efficiency. Team Collaboration: Promote collaboration among Advocates and maintain a positive team atmosphere. Foster knowledge sharing and best practices within the team. Encourage open communication and idea exchange within the team. KPI Management: Monitor and manage key performance indicators (KPIs) to ensure team performance aligns with organizational goals. Track and analyze metrics such as call volume, average handling time, first-call resolution, and customer satisfaction scores. Develop strategies to improve KPI performance. Balanced Scorecard Management: Develop and manage a balanced scorecard to measure and track team performance against strategic objectives and key performance indicators. Regularly review the scorecard with Advocates to ensure alignment with goals. Identify areas for improvement based on scorecard data EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - **************************** Responsibilities Team Management: Manage team schedules, including shifts and breaks, to ensure coverage during peak call volumes. Conduct weekly one-on-ones with Advocates to discuss individual performance, goals, and development. Address staffing and resource allocation issues promptly. Manage ADP and time cards to ensure accurate payroll and attendance tracking for Advocates. Customer Support Oversight: Handle escalated customer calls and complex issues, providing resolutions and exceptional service. Monitor Advocates' interactions with customers to ensure quality and compliance with company standards. Collaborate with Advocates to find innovative solutions to customer challenges. Data Analysis and Reporting: Analyze call center performance data, including KPIs and the balanced scorecard, and generate reports for management. Identify trends and areas for improvement, implementing necessary changes. Create comprehensive reports for executive summaries and strategic planning. Problem Resolution: Assist Advocates in investigating and resolving customer complaints or issues. Escalate unresolved issues to the appropriate channels. Develop and implement strategies to reduce the recurrence of common issues. Training and Development: Coordinate training sessions and ongoing development programs for call center Advocates. Ensure Advocates are up-to-date with industry trends and best practices. Provide individual coaching and mentorship to Advocates to enhance their skills. Policy Adherence: Ensure all Advocates are familiar with and adhere to company policies, including call handling, data security, and customer privacy. Enforce compliance with industry regulations and ethical standards. Conduct regular audits to monitor policy adherence. Availability: Maintain availability during scheduled shifts and be flexible to accommodate call center needs. Implement effective scheduling practices to ensure adequate coverage during peak and off-peak hours. Be accessible to Advocates for support and guidance outside of regular work hours when needed. Qualifications Customer Service Background: Possess a minimum of 5 years of customer service experience, demonstrating a strong understanding of customer needs and expectations, with a minimum of 2 years of call center supervisory experience. Showcase a track record of delivering exceptional customer experiences. Provide examples of resolving complex customer issues effectively. Team Leadership: Supervise and lead a team of call center Advocates to ensure excellent customer service delivery. Provide guidance, support, and training to Advocates to improve performance. Foster a positive team culture and encourage professional development. Customer Interaction: Handle escalated customer inquiries and complaints, ensuring their resolution. Assist Advocates in handling complex customer issues. Maintain a high level of empathy and patience when dealing with Advocates and customer inquiries and complaints. Product Knowledge: Develop and maintain a deep understanding of our products and services, particularly in consumer banking and/or consumer lending, to assist Advocates and customers effectively. Convey complex information to both Advocates and customers in a clear and understandable manner. Stay up to date with industry regulations and policy changes. Communication Skills: Demonstrate strong verbal, oral, and written skills to effectively communicate with Advocates and customers. Provide clear instructions and guidance to Advocates. Write comprehensive reports and documentation.