Team manager jobs in Raleigh, NC - 459 jobs

Job DescriptionDescriptionWe are looking for a Sr. Customer Experience Manager (NA) to lead the CX strategy and execution of customer experience initiatives across NA. In partnership with regional leadership teams, this role will be responsible to drive a customer-centric culture, optimize end-to-end customer experiences, and translate insights into actionable improvements. This role is based in Raleigh, NC and reports into the Senior Director Customer Experience & Continuous Improvement. Role expectations Regional CX Strategy: In partnership with regional leadership team, development of an NA Customer Experience strategy and plan. This includes: Setting annual regional CX targets and KPIs (eg. NPS, EOB) Defining critical initiatives, tasks, and required OPEX to deliver against agreed CX goals Continual performance monitoring and course correction Inspire change across the organization Voice of Customer: Ensure customer feedback and priorities are accessible, understood and represented in decision making across the business In partnership with CX Analytics, define and implement customer feedback mechanisms Analyze, evaluate and prioritize customer feedback to identify key customer trends and friction areas Develop and manage mechanisms to share and socialize feedback internally, ensuring customers are represented in decision making and drive action and improvement Customer improvement: Improve the end-to-end customer experience and demonstrate Align's commitment to resolving friction areas Define regional customer improvement priorities, ensuring that every region has an agreed top 3 list the customer areas to fix Support and run CX improvement projects to address known friction areas Partner with regional Marketing and Commercial Excellence teams to commercialize CX and Service improvements Implement effective mechanism to close the loop on ALL customer feedback and establish an effective resolution escalation process Customer culture: Build an internal culture that puts the customer at the center of our thinking and decision making In partnership with HR, develop initiatives to drive employee awareness of our customer values and develop relevant skills and capabilities Develop and implement customer recognition programs Lead regional internal events, including Align's annual CX Week What we're looking for Experience level: 10+ years of related experience in Customer Experience, Sales Operations or Marketing Experience type: Experience in change management, x-functional program management, , customer journey mapping and design, voice of customer and data analytics, team training & development, strategy development Skills: Project management, data analysis and insight translation, stakeholder management, communication and influence, strategic thinking Culture / values: Team orientated, empathetic, structured, proactive, results / impact orientated Education: Bachelors Degree required Pay TransparencyIf provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate's pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically. For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S. Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience. General Description of All BenefitsWe are pleased to provide a general description of the benefits Align offers to full-time employees in this position. Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees: Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment Back-up Child/Elder Care and access to a caregiving concierge Family Forming Benefits - Available to Employees, and their spouse or domestic partner, covered under one of Align's health plans Breast Milk Delivery and Lactation Support Services Employee Assistance Program Hinge Health Virtual Physical Therapy - Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan Employee benefits. Align offers its employees: Short-term and long-term disability insurance in accordance with those plans. Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans. Flexible Spending Accounts - Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan. 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years - 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options. Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible). Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure. Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours. 11 Company-designated paid holidays throughout the year. If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law. Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.

Despite being just 3 years old, our platform is currently being used by over 30,000 users in the field sales industry. We're redefining what sales execution and territory management means for teams around the globe. Hi there! We're looking for a Director of Customer Success to help manage our growing team and provide innovative thought leadership into our customer success and support team. Interested in managing a fast-growing team to help all outside sales and field service teams do their job more efficiently and effectively? Then read on… Map My Customers is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Even though our job description may seem like we are looking for a candidate with a very specific skill set, the role will be tailored to the person who applies and joins. Qualifications You're motivated by helping execute an efficient customer success strategy, developing high-performing teams, and collaborating across an organization to reach shared goals. You're passionate about growing and optimizing a customer success funnel and expanding the processes that impact it, such as training, KPI tracking, NPS surveys, internal documentation, and fine-tuning customer relationship processes to scale. You're driven to help a high-performing customer success engine that matures month-over-month. You're resourceful and adept at managing projects. You have experience working across functional teams and effectively collaborating with roles such as sales, engineering, and data, in order to empower customer success team members to execute projects. You're motivated to always keep learning and experimenting. You'll be managing our existing customers as well as the many more we are acquiring (and there are many!) and also work to scale out other key customer success functions. You'll also be working alongside product managers, sales leaders, engineers, and data analysts. You don't need to be an expert in those things, but you should have a basic grasp of their roles and what they bring to the table. You can act as the glue to fill in many skill gaps until dedicated talent is available. No task is too big or small. You're a skilled written communicator. You'll use written summaries and reports to communicate strategy, plans, findings, and results to the customer success and full Map My Customers team. You're a champion for doing things efficiently AND effectively. At Map My Customers, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves. You understand that customer success is a necessary part of modern software and that you are part of the larger customer life cycle. As a result you yearn to make a good impression by being honest, helpful and respectful. Additional Information Things You Might Do Map My Customers is a small, fast-growing, global company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do: Execute and own monthly net churn rate for the team, including customer growth and retention goals and consistently communicate plans and progress to the team Collaborate with the executive and customer success teams to further build customer success' long-term vision and execute on effective short-term plans Help organize an effective customer success team of individuals whose work will have an outsized impact in the future, like they do today Experiment with and prioritize a mix of customer success ideas and processes to scale retention, cross sell, and upsell Collaborate, on a weekly cadence, with a mix of sales people, designers, analysts, and engineers to execute customer success goals Measure and report results of the customer success team's work Plug the holes: You should be comfortable executing on a variety of customer success and management related tasks yourself to help finish items when the team doesn't have dedicated resources and outsourcing or hiring isn't an option

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

About Us At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and integrity, we are committed to helping companies thrive by connecting them with reliable administrative talent. We believe that excellence starts at the front desk - and we're looking for someone who shares that belief. Job Description We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support strategies, and ensure a high standard of service delivery across all channels. This is a leadership role requiring excellent communication, analytical skills, and a passion for customer satisfaction. Responsibilities Lead, coach, and manage the customer support team Develop and implement efficient support procedures and service standards Monitor performance metrics and provide actionable insights Resolve complex customer issues and escalate when necessary Collaborate with other departments to improve customer experience Recruit, train, and onboard new support staff Maintain accurate records of customer interactions and performance reports Conduct regular team meetings and provide continuous feedback Qualifications Qualifications Proven experience as a Customer Support Manager or similar role Excellent leadership and interpersonal skills Strong problem-solving and decision-making abilities Familiarity with support software and CRM systems Ability to analyze performance data and identify areas for improvement Bachelor's degree in Business Administration, Communications, or related field preferred Outstanding verbal and written communication skills Ability to manage multiple priorities in a fast-paced environment Additional Information Benefits Competitive salary: $63,000 - $69,000 per year Health, dental, and vision insurance Paid time off and holidays Professional development and growth opportunities Supportive and collaborative work environment Retirement plan options Flexible working hours

Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid driver's license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required

This position operates on a 2-2-3 schedule, with 7:00 pm-7:00 am shifts. The Manufacturing Supervisor leads a team of manufacturing associates to perform upstream or downstream processing of bulk intermediates and/or bulk drug substances for biopharmaceutical products. The Supervisor will plan, assign, and monitor daily tasks to ensure timely “Right First Time” execution and strict compliance with safety and quality regulations, e.g., current Good Manufacturing Practice (cGMP). As needed, the Supervisor will also lead teams on projects to author standard operating procedures (SOPs) or Master Batch Records (MBRs); implement corrective and preventive actions (CAPAs); and help specify, commission, and qualify new facilities and/or equipment. A proven and qualified Supervisor will use knowledge and experience in upstream processing (seed expansion, bioreactor operations, cell culture harvest), downstream processing (purification and bulk filling) to teach others, troubleshoot, and continuously improve daily operations, and/or manufacturing support operations (solution preparation, assembly preparation, parts wash, and autoclave) activities. The Supervisor will have a working knowledge of upstream processing equipment (incubators, biosafety cabinets, bioreactors, cell counters, blood gas analyzers, metabolite testing equipment), downstream processing equipment (mixing vessels, chromatography, tangential flow filters, virus filters), and/or manufacturing support equipment (mixing vessels, parts washers, and autoclaves). Additionally, the manufacturing associate will have knowledge of general bioprocessing equipment such as filters, filter integrity testers, balances, pumps, pH/conductivity meters, and disposable technologies (disposable bags, sterile tubing welders, tubing sealers). Additionally, the Manufacturing Support supervisor manages the staff who clean the GMP facilities. The Supervisor will review manufacturing procedures and train manufacturing personnel to ensure that manufacturing operations are conducted accurately, safely, and compliantly. The Supervisor will maintain a sense of ownership of the production processes, manufacturing environment and facility. Following task execution, the Supervisor will review executed production batch records and production orders to ensure a comprehensive and accurate set of actions have occurred. It is management's expectation that all deviations/events are documented and escalated according to KBI internal notification processes. The Supervisor will use leadership and technical expertise to drive process improvement initiatives, monitor processes and equipment, troubleshoot issues, and track/trend metrics. Position Responsibilities Plan, schedule, and support daily production tasks to ensure schedule adherence while maintaining a successful and cGMP compliant execution. Facilitate additional manufacturing activities and process support with other manufacturing groups, MS&T, PD, QA, Maintenance, Facilities, AFS and Microbiology. Ensure timely execution and review of batch documentation and logbooks, initiation of deviations, and execution and completion of ERP orders. Ensure timely corrections to batch documentation and logbooks. Supervise, coach, mentor, and train team members to maintain educated, qualified, and motivated employees. Ensure staff maintain a high level of compliance to procedures and quality expectations. Ensure equipment and manufacturing facilities remain in working order by overseeing maintenance, cleaning, and ensuring timely submission of work orders for facility and equipment maintenance and repair. Author, train, review manufacturing procedures Drive process improvement initiatives; troubleshoot issues; track and trend metrics; and author, review, and approve manufacturing deviations, CAPAs, and change controls, as needed. Position Requirements Supervisor: Bachelor's degree in a related scientific or engineering discipline and 4 years' experience in related cGMP manufacturing operations; or high school degree and 10 years' experience, or equivalent. 2+ years prior leadership/supervisory experience. Demonstrated knowledge of upstream (cell culture or microbial fermentation) or downstream unit operations for production of biopharmaceuticals is preferred. Experience in single-use platform technology is preferred. Prior experience in a leadership/supervisory role is preferred. Knowledge of quality systems and regulatory expectations is preferred. Excellent written and verbal communication skills are required. Must be organized and able to focus in a face-paced, multi-tasked environment and maintain operational efficiency and positive demeanor. Salary: Supervisor: $105,000-$125,000 Salary range provided per current averages and expectations. The salary and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range. KBI has a robust total rewards strategy which includes an annual bonus structure for all employees, medical, dental, and vision coverage, paid PTO and holidays, Sabbatical program, 401K matching with 100% vesting in 60 days and employee recognition programs. KBI Biopharma is committed to providing a safe and healthy workplace. Any employee entering a KBI site located in the US must inform KBI Biopharma of their vaccination status and must submit their vaccination status. All vaccinated employees are required to provide proof of their COVID-19 vaccination, with a COVID-19 vaccination which has been granted FDA approval or Emergency Use Authorization. KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary. I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.

Job Description Wrap It Up Raleigh is looking for a detail-driven, people-focused Customer Engagement Manager to join our growing team. This role is the heartbeat of client communication-from first contact to final install. You'll be responsible for managing client relationships, organizing branding projects, coordinating with our design and install teams, and ensuring an exceptional customer experience every step of the way. Compensation: $21 - $25 yearly Responsibilities: Client Management: Build and maintain strong relationships with clients. Serve as the liaison between clients and internal teams. Clearly communicate timelines, expectations, and updates. Project Coordination: Oversee the full lifecycle of wrap projects: from estimates to scheduling to final delivery. Collaborate with designers to ensure brand and client vision align. Coordinate production and installation, ensuring deadlines and quality standards are met. Internal Collaboration: Work cross-functionally with the design and install teams to ensure clarity on all job details. Anticipate and resolve conflicts or changes with agility. Participate in team meetings and improvement initiatives. Customer Experience: Ensure all clients feel heard, respected, and confident in the process. Address and resolve client issues promptly. Follow up after completion to gather feedback and foster long-term loyalty. Qualifications: What We're Looking For: Client-First Mentality: You're committed to delivering top-tier service and making every client feel like our only client. Exceptional Communication Skills: You can clearly explain timelines, processes, and creative ideas to clients and team members alike. Project Coordination Abilities: You'll manage project flow-quotes, design approvals, scheduling, and follow-ups-making sure nothing falls through the cracks. Industry Awareness: Familiarity with wraps, signage, print, or branding is a huge plus. If you've worked in creative, marketing, or visual production, even better. Problem-Solving Mindset: You anticipate challenges and handle surprises with professionalism and calm. CRM Experience: You're comfortable managing leads, updates, and follow-ups using tools like Trello, Monday.com, or a GoHighlevel-type CRM platform. Team Spirit: You collaborate well with designers, installers, and vendors to ensure every project is wrapped up-literally and figuratively-with excellence. About Company Wrap It Up Raleigh is a leading graphics and branding company, renowned for our expertise in a unique and extremely effective style of marketing. Our dynamic and vibrant team is known for maintaining a fun, loose, yet highly professional and efficient work environment. We pride ourselves on delivering exceptional service and creativity to clients, resulting in cohesive branding, ease of operation, and procurement of corporate assets and, ultimately, growth results.

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: * Amazing employee flight privileges within the American Airlines global network * Training and development programs to take your career to the next level * Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities * The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. * Supports the Manager in meeting operational performance targets and monitoring the station operation budget * Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented * Reviews and standardizes procedures to improve efficiency within the operation * Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations * Investigates and resolves customer service issues as well as operation issues * Participates on operational conference calls, station audits and prepares various reports * Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff * Maintains records such as time and attendance, personnel files and performance * Will provide guidance to the team on performance issues as well as coach and counsel employees. * As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: * Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines * Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical * Minimum Age: 18 * High school diploma or GED equivalent * College coursework or college degree desirable * Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role. * Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management * Proven leadership and analytical skills * Ability to effectively and efficiently manage multiple and often competing priorities * Demonstrated ability to communicate verbally and in writing * Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs * Possess the legal right to work in the United States * Must be able to read, write, fluently speak and understand the English language * Previous working experience in a team lead, supervisory or managerial role preferred * Minimum one year customer service experience preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

Make a Difference in Someone's Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights:Starting Pay: from $50,000/year Minimum Qualifications: Associate's degree in human services One (1) year of experience as a Family Peer Support Specialist 88 hours of training completed in the 5 CFPS Core Competencies in preparation for the National Certification exam. Other Required Qualifications/Skills: Exceptional communication and interpersonal skills, with the ability to build trust and rapport with diverse individuals and families. Proven leadership and mentoring abilities, fostering growth and development within team environments. Strong capacity to work independently and collaboratively, demonstrating initiative and accountability. Comprehensive knowledge of community resources and support systems, with the ability to connect families to appropriate services. Skilled in navigating complex systems (e.g., behavioral health, education, child welfare) and advocating effectively on behalf of families. Deep empathy and insight into the challenges faced by families, particularly those caring for children with behavioral health needs. This Opportunity:The Family Peer Support Supervisor provides leadership and support to a team of Family Peer Support Specialists. The Supervisor ensures that effective implementation of family peer support program for families with children facing behavioral health challenges.What You'll Do: Provide ongoing guidance, support, coaching, and oversight to Family Peer Support Specialists (FPSS) to ensure effective service delivery. Ensure the effective and sustainable implementation of the Family Peer Support Program, adhering to program guidelines and best practices. Monitor service delivery to ensure quality, fidelity, and positive outcomes for families. Facilitate professional development for FPSS team members through training, mentorship, and skill-building opportunities. Foster a supportive and collaborative work environment that promotes teamwork, accountability, and professional growth. Collaborate with professionals and stakeholders to ensure coordinated, family-centered services. Leverage personal experience as a caregiver of a child with behavioral health needs to inform and enhance family support. Assist families in navigating complex child-serving systems, including mental health, developmental disabilities, education, juvenile justice, and child welfare. Promote self-advocacy among families and support them in accessing services and community resources. Travel as needed to serve families and participate in trainings, conferences, outreach events, and workshops. Participate in on-call coverage during evenings, weekends, and holidays as assigned. Ensure compliance with service definitions, grant requirements, and documentation standards. Perform other duties as assigned by the supervisor. Demonstrate knowledge of and adherence to all agency policies and procedures. Education We're Looking For:Associates: Human Services (Required) Certifications We're Looking For:Drivers License (Valid) - USAExperience We're Looking For:Experience as a Family Peer Support Specialist | 1 Year | RequiredSchedule:Monday-Friday (8:30am-5:00pm) Weekends, holidays and on-call coverage responsibilities to meet the needs of the people supported.Target Weekly Hours:40Monarch is an Equal Opportunity Employer Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact **************** or call **************. This in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.

Store - RAL-MORRISVILLE, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

R&D Partners is seeking to hire a Senior Supervisor, Material Handling in Dunn, NC. Your main responsibilities as a Senior Supervisor: 1. Supervise the receipt, handling, verification, storage, and distribution of plasma to ensure compliance, safety, and conformance to procedures as specified by Standard Operating Procedures,cGMP's, and OSHA standards. 2. Assure that each plasma shipment, production unit, and lot meets all applicable quality, storage, and production requirements and ensure that each plasma lot is delivered in a timely manner to appropriate customers. 3. Assure that each individual unit of plasma that is deemed unacceptable for further processing is individually removed, accounted for, and ultimately dispositioned according to documented procedures. What we are looking for in a Senior Supervisor: Working knowledge of manufacturing processes related to raw plasma, inventory controls, and strong knowledge of cGMP's and other regulatory requirements. Experience: A minimum of 5 years experience in logistics, warehousing, materials inventory planning, or distribution (preferably relating to raw plasma) is required for this level. Why Choose R&D Partners? As an employee, you have access to a comprehensive benefits package including: Medical insurance PPO, HMO & HSA Dental & Vision insurance 401k plan Employee Assistance Program Long-term disability Weekly payroll Expense reimbursement Online timecard approval Pay Scale: $93,912 - $99,840 ( Dependent on Experience) R&D Partners is a global functional service provider and strategic staffing resource specializing in scientific, clinical research & engineering. We provide job opportunities within major pharmaceutical, biopharmaceutical, biotechnology, and medical device companies. R&D Partners is an equal-opportunity employer.

The Cybersecurity Competition Team Manager supports Johnston Community College's NSF ATE grant, Integrating Soft Skills with Technical Skills to Produce Next-Generation Cybersecurity Technicians. This position is responsible for designing, developing, coordinating, and managing the Cybersecurity Competition Team, including integrating competition activities into targeted cybersecurity courses and preparing students for participation in on-site and off-site cyber competitions. The Manager will work closely with the Principal Investigator, Co-PIs, faculty, Career Coaches, and industry partners to enhance student technical and soft skill development through gamification, team-based problem solving, and competition-based learning. This position is temporary, entirely grant-funded through September 30, 2028 for approximately 20 hours a week for 18 weeks in year one and 20 hours a week for 36 weeks in years two and three. Knowledge & Responsibilities Essential Duties and Responsibilities include the following: other duties as assigned Design, Develop, and Manage Cyber Competitions: Create, coordinate, and oversee all on-site cybersecurity competitions activities integrated into Cybersecurity program courses, ensuring alignment with grant goals and curriculum needs. Coordinate Off-Site Competition Participation: Arrange for JCC's top cybersecurity students to participate in external cyber competitions, including CCN-hosted events, regional contests, and statewide challenges. Research and Select Appropriate Competitions: Identify prospective competitions, evaluate rules and technical requirements, determine relevance to student skill development, and plan participation logistics. Develop and Maintain a Cyber Competition Team Playbook: Document standards, processes, procedures, team roles, scoring strategies, preparation methods, safety guidelines, and competition expectations for students and faculty. Create and Manage Practice and Training Schedule: Establish regular practice sessions that include technical skill drills, challenge walkthroughs, communication exercises, and teamwork development activities. Conduct Mock Competitions: Run simulated Capture the Flag events and practice scenarios to prepare students for real competition environments while assessing growth in problem solving, collaboration, and communication. Support Soft Skill Integration and Development: Reinforce targeted soft skills such as communication, teamwork, adaptability, time management, and ethical judgment through competition-based activities and structured coaching. We are focusing on five essential skills: Communication, Critical Thinking, Problem-Solving, Continuous Learning, and Attention to Detail. Integrate Competition Activities into Coursework: Collaborate with faculty to embed competition tasks, challenges, and gamified exercises into designated courses (CCT110, SEC151, SEC160, CSC211) in support of curriculum enhancements. Collaborate with Faculty on Instructional Materials: Assist faculty and Co-PIs in executing soft skill mini-modules and course-based competition assignments defined in the NSF ATE project. Coordinate Equipment, Software, and Lab Readiness: Ensure proper setup of laptops, virtual environments, practice ranges, and software tools needed for competition training and execution. Monitor Student Engagement and Progress: Track student participation, performance in competitions, readiness benchmarks, and soft skill development for NSF reporting and continuous improvement. Serve as a Member of the Grant Management Team: Attend meetings, provide updates, contribute to planning, and support documentation and reporting efforts as assigned in the grant structure. Collaborate with the Career Coach and Industry Partners: Coordinate efforts with the Career Coach to support student visibility, employer networking, and industry engagement related to competition activities. Support Recruitment and Outreach Efforts: Assist with promoting the Cybersecurity Competition Team, presenting at informational sessions, and supporting veteran, high school, and CCP recruitment activities as needed. Support Dissemination and Public Visibility: Provide content, photos, summaries, and updates for the cyber competition webpage, social media, ATE Central reporting, and grant publications. Other Duties as Assigned: Support additional NSF ATE grant activities as needed, including events, workshops, competitions, site visits, and student engagement initiatives. Supervisory Responsibilities: This job has no supervisory responsibilities. Minimum & Preferred Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual must be able to work independently with minimum supervision and possess creative problem-solving skills and strong written and verbal communication skills. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Minimum: Associate's degree from an accredited institution, preferably in the IT, cybersecurity, or related field. Experience Minimum: One-year relative work experience in a similar job to include coordination of internships, apprenticeships, career counseling, or employability instruction. Experience Preferred: One-year relative work experience in IT, networking, Cybersecurity, or a closely-related field. Additional Information Language Skills * Ability to read, analyze, interpret general business periodicals, professional journals, technical procedures or governmental regulations. * Ability to write reports, business correspondence and procedure manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists * Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form Computer Skills * To perform this job successfully, an individual should be proficient in Microsoft Word, Excel and Power Point and College Systems. Certificates, Licenses, Registrations * None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with hands and arms, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

We are hiring a Front Office Manager. Role Responsibilities: The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow. Essential Job Functions : Guest Service • Maintains guest service as the driving philosophy of the hotel. • Personally demonstrates a commitment to guest services in responding promptly to guest needs. • Is committed to making every guest satisfied. • Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards. • Develops added value customer service programs. • Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance. • Meets or exceeds hotel guest satisfaction measures. • Ensures hotel standards and services contribute to the delivery of consistent guest service. Front Desk Management • Acts as manager on duty for hotel and manages front desk operations. • Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems. • Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers • Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables. • Produce accurate financial reports on time. • Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists Human Resources • Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force. • Maintains a positive, cooperative work environment between staff and management. • Emphasizes employee selection, training and development as a way of doing business. • Ensures all hotel employees know hotel objectives. • Ensures personnel files are accurate and comply with both local and federal laws and regulations. • Administers personnel policies fairly and consistently. • Resolves employee grievances in a fair and timely manner. • Ensures employees understand policies, pay procedures, bonus plans and benefits. • Helps develop management talent by acting as a mentor for direct reports. • Ensures completion of training objectives and development plans. • Monitors and maintains acceptable turnover levels. Safety and Security • Knows local health and safety codes and regulations that apply to the hotel. • Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc. • Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc. • Understands and follows policies and procedures for the hotel's key control system and ensures others follow them. Operations • Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities. • Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects. • Has acceptable property quality audits. • Periodically inspect rooms, building exterior, parking lot, etc. Here are some reasons our associates like working for us: Benefits: At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K program, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly…let's make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women! We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

The Grounds Housing Support Manager supervises a crew of employees who manage all aspects of landscape maintenance and installation for assigned areas of campus. The crews provide year-round maintenance of lawns, shrubs, ornamental trees, walkways, parking lots and natural areas using a wide range of equipment and techniques. The crews also receive assistance from and collaborate with campus-wide crews in forestry, irrigation, Integrated Pest Management ( IPM ,) capital projects and facilities projects to accomplish work in their assigned areas and throughout campus. Reads and executes landscape plans for landscape installations and renovations. Actively participates in human resources management, preventive maintenance of assigned equipment, set-up for special events, and the department's adverse weather response. Required Qualifications, Competencies, And Experience Considerable knowledge of horticultural principles and practices applicable to landscape maintenance. Ability to supervise and direct crews in landscape management services. Ability to supervise an effective program in preventive maintenance for a full range of equipment used in grounds upkeep. Ability to work as a leader and team player in a workforce that operates in a productive, customer-oriented environment. Experience operating and performing preventive maintenance on a wide range of grounds management equipment. Familiarity with MS Word, Excel, and Outlook. A valid NC Driver's License or ability to obtain one prior to start date. Ability to serve as a mandatory employee and report to work in support of essential (mandatory) University operations, even when adverse weather or other emergency conditions, including, but not limited to a public health emergency, may require the university to close. Preferred Qualifications, Competencies, And Experience Completion of two-year degree or above in ornamental horticulture or related degree/experience. NC Pesticide Application License or ability to obtain one within one year.

CALL-BY-CALL MANAGER Prostar Services - Wilson, NC Hourly + Performance Bonuses | A-Team Environment | High-Growth Position Prostar Services is building an A-Team, and we need a driven, sharp, high-energy Call-By-Call Manager to help guide our HVAC and Plumbing techs through live service calls. This is a fast-paced, high-impact position that directly affects revenue, customer experience, and technician performance. This is NOT an office clerk job. This is a high-level operations & coaching role for someone who can think fast, communicate clearly, and keep technicians on track in real time. If you're organized, decisive, confident, and thrive under pressure - this is the role for you. Competitive hourly pay + performance bonuses High earning potential tied to team success Full-time, year-round position Paid holidays & vacation Advancement opportunities into Operations, Dispatch Manager, or Service Manager A supportive culture - no drama, no slow season, no micromanagement WHAT YOU'LL DO Monitor all active service calls as they come in Communicate with HVAC & plumbing technicians through Slack Provide live guidance, coaching, and next steps Ensure technicians follow SOPs and proper diagnostics Help identify additional opportunities and system issues Track KPIs: revenue per call, callback risk, job accuracy, etc. Keep the schedule tight, efficient, and profitable Support technicians with information, pricing, and documentation Help keep every call clean, profitable, and 5-star This role directly impacts company performance, customer satisfaction, and technician success. WHO WE'RE LOOKING FOR Strong communicator Fast thinker Organized and dependable Confident decision-maker High-energy personality Tech-savvy (Slack, ServiceTitan, CRM tools) Great at coaching and motivating others Can handle pressure and multitasking Experience in HVAC/Plumbing/Dispatch/Call Center is a PLUS Leadership mindset is a MUST ABOUT PROSTAR SERVICES We are one of the fastest-growing HVAC & plumbing companies in Eastern NC. Our culture: A-Team only No laziness No drama Everyone grows Everyone wins We invest in our people and create real career paths.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. This position is responsible for the coaching and development of a team of Chat Customer Service Representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service. * Actively and consistently support all efforts to simplify and enhance the customer experience. * Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork. * Actively and consistently support all efforts to simplify and enhance the customer and employee experience. * Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills. * Monitor individual and team performance to ensure performance and quality standards are met or exceeded. * Assist team with escalated customer issues. * Ensure departmental standards regarding customer experience are met by regularly monitoring chat communications and performance metrics to provide feedback or coaching. * Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives. * Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training. * Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed * Ensure Kronos payroll system is properly accounted for and accurately updated for team. * Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development. * Performs other duties as requested by management. * Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties Ability to act with honesty and integrity Ability to communicate verbally and in writing in a clear and straightforward manner Ability to prioritize and organize effectively Ability to supervise and motivate others Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.) Ability to manage projects Knowledge of all functions and related tasks in the area of customer relations Knowledge of applicable products and services Knowledge of general accounting and billing procedures Must be patient, flexible, dependable and have an outstanding attendance record Experience with customer relations, communications and sales skills #LI-CG1 #LI-CG1 CCS403 2025-65019 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

The Senior Multiplatform Supervisor (Mornings) is a key leadership role in the WRAL newsroom, overseeing the strategic presentation and execution of daily newscasts across all platforms. This individual leads a team of newscast and digital producers, ensuring editorial excellence, innovative storytelling, and consistent delivery of engaging news content for WRAL.com, WRAL News+, YouTube, social media, and linear television. The Senior Multiplatform Supervisor (Mornings) also mentors staff, fosters a collaborative newsroom culture, and plays a critical role in developing multiplatform strategies for breaking news, investigative content, and accountability journalism. Essential Functions & Responsibilities Leadership & Team Management * Oversee and guide a team of Platform Managers and Producers in the execution of daily newscasts. * Act as a mentor, coach, and editorial resource for producers and content teams. * Assume executive producer duties in their absence and support newsroom leadership initiatives. * Encourage a culture of accountability, creativity, and excellence in storytelling. Newscast Strategy & Execution * Plan, coordinate, and produce impactful newscasts that align with WRAL's editorial vision and viewer expectations. * Work with television and digital producers to determine content hierarchy, write clear and compelling scripts, manage rundowns, and execute clean transitions between segments. * Maintain a sharp editorial eye to elevate key content, particularly enterprise and investigative reporting. Multiplatform Content Production * Lead editorial direction with the executive producer and collaborate across teams to ensure consistency and depth across platforms. * Write and produce news content for web, social, digital, and broadcast. * Edit video and visual content for both digital and television audiences using non-linear editing tools (e.g., Edius, Adobe Premiere). * Coordinate closely with design teams to enhance storytelling through smart, data-driven visuals and graphics. Breaking News Leadership * Lead the real-time production and editorial strategy during breaking news events. * Manage live updates across TV, web, streaming, and social platforms; adjust rundowns dynamically to respond to evolving stories. Editorial Judgment & Quality Control * Uphold the highest standards of journalism and ethical reporting. * Review and approve scripts, video, and digital content to ensure clarity, fairness, accuracy, and engagement. * Integrate accountability journalism prominently in daily coverage. Digital Integration & Audience Engagement * Collaborate with digital teams to optimize story promotion and distribution on WRAL.com, apps, and social media. * Leverage analytics and audience feedback to refine content choices and storytelling strategies. * Repurpose and enhance broadcast stories for digital formats, ensuring maximum reach and viewer retention. Required Qualifications Education & Experience * Bachelor's degree in Journalism, Communications, or related field preferred. * Minimum 3-5 years of experience as a TV news producer or editorial manager in a fast-paced newsroom. Skills & Attributes * Proven newsroom leadership with exceptional editorial judgment. * Strong script writing, line producing, and video editing abilities. * Proficiency with newsroom software (e.g., ENPS, iNews), desktop video editing systems, and content management platforms. * Collaborative mindset with the ability to lead cross-functional teams under tight deadlines. * Excellent communication skills, both verbal and written. * Flexible availability, including nights, weekends, and breaking news scenarios. Benefits: * Competitive salary based on experience. * Benefits package including: * Comprehensive health insurance plan options * Vision and Dental Insurance * Company sponsored life insurance * Numerous voluntary benefit options - legal plans, pet insurance, discounted home and auto and more! * 401K with company match * Generous paid time off * 9 paid company holidays * Opportunities for professional development and career growth. * Dynamic and inclusive work environment with a supportive team culture. * Exciting projects and growth opportunities within a leading organization. * Opportunities to attend free local events, such as sporting events, concerts, shows, and more. Pre-Employment Information: * A pre-employment drug screening is required. * Capitol Broadcasting Company participates in E-Verify. * Capitol Broadcasting Company participates in the Work Opportunity Tax Credit (WOTC) program. However, completing the WOTC questionnaire is completely voluntary. Your decision will have absolutely no impact on your hiring chances, and your application WILL be accepted regardless of whether you choose to provide this information or not. EEO Statement: Capitol Broadcasting Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CBC Statement: Capitol Broadcasting Company, Inc. is a diversified communications company which owns and/or operates WRAL-TV, WRAZ-TV, WRAL-FM, WRAL-HD2, WNGT-CD, WCMC-FM, WCMC-HD1, WDNC-AM, WCMC-HD2, WCMC-HD3, WCLY-AM, WCMC-HD4, Microspace, and WRAL Digital in Raleigh, NC; WILM-TV, WILT-LD and Sunrise Broadcasting in Wilmington, NC; The Durham Bulls Baseball Club, Bull City Hospitality, and Coastal Plain League in Durham, NC; The Holly Springs Salamanders in Holly Springs, NC; the American Underground startup hub in Durham, NC; and real estate interests including the American Tobacco Historic District in Durham, NC; Rocky Mount Mills in Rocky Mount, NC; MoJud Lofts in Greensboro, NC; and The Thread in Rock Hill, SC.

The Guest Services Supervisor is responsible for the success of the front desk, for ensuring guest satisfaction and for making sure that product quality standards are met. This position also directs and coordinates the activities of the front desk, reservation office, guest service department, and communications department. This position must display an exemplary example for the staff to follow. **This is a brief summary of anticipated job duties. Upon interview, a more detailed job description will be available.**