External job description
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Key job responsibilities
Key Responsibilities and Job Elements:
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************* .
USA, NV, Reno - 91,000.00 - 136,500.00 USD annually
$106k-147k yearly est. 4d ago
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Construction Operations Manager
Energytwo LLC
Team manager job in Sunnyside-Tahoe City, CA
*If you are a recruiter or staffing firm, please don't reply to this job posting. Thank you.*
About the Company
E2 is a clean energy tech company providing rapid-installation power solutions for businesses and communities. Our solutions rely on industry-leading, American-made components currently performing in markets throughout the world. EnergyTwo DevCo LLC designs, develops and manages clean energy generation, storage and electric vehicle (EV) charging systems for businesses and streamlines construction by containing all components and digital smarts in one unit, the E2 PowerPad.
About the Role
We are seeking an Operations Manager with deep experience in both renewable energy and general construction. This role oversees the execution of distributed architecturally relevant solar and energy infrastructure projects, ensuring quality, budget alignment, safety, and timelines from planning to commissioning.
Responsibilities
Lead and manage construction operations across multiple renewable and general construction projects.
Oversee project scheduling, subcontractor coordination, procurement, and site execution.
Ensure compliance with all safety, building, and electrical standards.
Develop project budgets and monitor progress with financial accountability.
Support forecasting, staffing, and scaling of operations.
Maintain strong relationships with project owners, permitting agencies, and field teams.
Qualifications
5+ years in project management, as well as construction operations.
Demonstrated portfolio of solar installations (MW-scale preferred) or comparable infrastructure projects.
General Contractor background strongly preferred.
C-10 and/or C-48 license required.
Strong leadership, communication, and planning abilities.
Able to travel to job sites regionally (nationally?)
$77k-136k yearly est. 3d ago
Assistant Fresh Service Deli Team Lead
Raley's 4.3
Team manager job in Reno, NV
We are now hiring Great People Who Care!
We are looking for a fearless and inspiring Fresh Service Deli Assistant Team Leader who has a passion for food. Our Fresh Service Deli Assistant Team Leader will assist in day to day operations in our Food Service departments and help lead their team to success. A Fresh Service Deli Assistant Team Lead can demonstrate excellent leadership skills, the ability to drive for results, and has great attention to detail. A Fresh Service Deli Assistant Team Lead has a keen eye for Food Safety and Sanitation and will be able to help in production and merchandising while offering unmatched customer service.
Be part of our store team and help us make a positive impact in our customer's lives. Working with us is like working with FAMILY. We promise our Team Members open and honest communication and opportunities for growth with our company. Our leaders lead with passion and purpose, and celebrate you with meaningful recognition. We promote a healthy life balance because we believe your personal well-being is essential.
We have a passion for food, and we share an inspiring vision, “To change the way the world eats, one plate at a time.”
Perks & Benefits
Competitive compensation, paid weekly
Retirement Benefits
Medical, dental, and vision insurance for yourself and eligible dependents
Tuition Reimbursement for qualified courses
Scholarship opportunities for continued education
Family leave and paid time off
Store discount programs (10% off household groceries, free items)
Discounts to amusement parks, gym memberships, mobile phone plans, etc.
Employee Assistance Program (free financial, legal, and mental health services)
Fun work environment where you have the opportunity to nourish your community.
Compensation
The range displayed reflects the range the company reasonably expects to pay for the position. The actual compensation offered to the selected individual(s) will depend on their relevant education, training, or experience, among other bona fide factors.
Expected Minimum Pay Rate USD $23.65/Hr. Expected Maximum Pay Rate USD $23.65/Hr. Responsibilities
A Fresh Service Deli Assistant Team Leader is a positive, motivated servant leader who is always looking to learn.
A Fresh Service Deli Assistant Team Leader's responsibilities include:
Assisting Food Service Department Team Lead in all department tasks
Daily customer interactions
Preparation of food, including slicing meats, preparing sandwiches, cooking fresh offerings
Sharing food knowledge with customers and Team Members
Leading, training, coaching, and communicating with all Team Members in their department.
Food Safety, Safety, and Sanitation
Day to day production, merchandising, and quality control of all department offerings
Driving department sales
Managing department labor and productivity
Qualifications
Desired qualifications include:
Friendly and customer service oriented. Interest in food and cooking a plus.
Must display exceptional leadership skills; excellent interpersonal and communication skills.
Customer service, restaurant, barista, food service, grocery or similar experience desired
Self-motivated, with a high attention to detail, quality and presentation
Skills to communicate effectively with coworkers and customers
Ability to work independently, effectively manage time and multitask in a fast-paced environment
Ability to read, understand and follow through on verbal and written directions
Ability to reliably meet required work schedule and adhere to company attendance policy
Employees may occasionally experience the following physical demands for an extended period:
Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending
Must be 18 years of age
Note For Current Raley's Employees:
You must apply through the internal portal
No disciplinary action during the past 6 months
$23.7 hourly Auto-Apply 60d+ ago
Retail Team Manager
Wahid Inc.
Team manager job in Reno, NV
Join us as a Retail TeamManager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community.
Join us as a Retail TeamManager in our stores. Portables, an AT&T Authorized Retailer is the number one retailer in America for the largest telecommunications and Entertainment Company servicing the community with wireless and AT&T TV!
Retail TeamManagers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient.
Some Responsibilities:
Perform as a role model for all employees in the location
Achieve personal sales goals as well as assist employees with closing sales and customer service
Drive sales performance (Wireless & AT&T TV) through coaching and training
AT&T TV product knowledge checks
Stay up to date on all industry information and technology
Maintain and enforce all visual, housekeeping, and appearance standards
Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention
Conduct employee reviews, meetings, and training
Requirements
Must have a valid drivers license
Ability to work at least 45 hours work week
Reliable transportation
Excellent problem-solving skills
Establish and monitor store/kiosk work schedules
Ability to interpret and analyze sales and commission reports
Train, motivate and inspire a team to achieve maximum results
Ensure audit compliance at all times as required by the carrier
Must be at least 18 years of age
1-2 years of wireless sales management
3-4 years of wireless sales experience
College Degree Preferred, High School Diploma, or GED Required
$71k-140k yearly est. Auto-Apply 60d+ ago
Director of Customer Service
Hamilton Company 4.2
Team manager job in Reno, NV
Company Overview Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture. Responsibilities
The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role oversees all customer service operations, leveraging technology, analytics, and best-in-class processes to deliver an exceptional end-to-end customer experience across all Hamilton Company business channels.
The Director sets the vision and operating model for customer service, with a strong focus on automation, self-service, AI-enabled tools, workforce optimization, and continuous improvement. This role is accountable for measurable gains in first-contact resolution, customer satisfaction, Net Promoter Score, operational efficiency, and employee engagement.
Essential Job Functions:
1. Strategic Leadership
Establish and drive a long-term customer service strategy aligned with Hamilton Company's business objectives and growth plans.
Set the strategic direction for customer service operations in alignment with broader business objectives.
Develop, implement, and maintain customer service policies, procedures, and standards.
Define and communicate the customer service vision and roadmap across the organization.
2. TeamManagement:
Lead, mentor, and develop customer service specialists and representatives.
Identify training needs and develop programs to enhance team performance and capability.
Foster a high-performing, customer-centric culture focused on accountability and continuous improvement.
3. Operational Oversight:
Own day-to-day customer service operations to ensure consistent, high-quality support across all channels (phone, email, chat, HubSpot, ERP, web, and other digital platforms).
Monitor key customer service performance metrics and identify opportunities for improvement.
Implement workforce management practices (forecasting, scheduling, real-time management) to optimize coverage, productivity, and service levels.
Establish and continuously refine standard operating procedures (SOPs) to reduce variability, rework, and hand-offs. Oversee the resolution of escalated customer issues, acting as a point of contact for complex or sensitive cases.
4. Technology & Process Optimization:
Drive digital transformation initiatives within customer service, including the evaluation and implementation of AI enabled tools and automation.
Design and optimize end-to-end processes where possible - Partner with IT and Business Systems to ensure robust integrations between CRM (e.g., HubSpot), ERP, logistics, and other core platforms.
Oversee systems for capturing, tracking, and analyzing customer feedback, inquiries, and service metrics.
Standardize and continuously improve processes to increase efficiency, reduce handoffs, and improve first-contact resolution.
Build and maintain dashboards and reporting to provide real-time visibility into performance, trends, and risk areas.
5. Cross-Functional Collaboration:
Partner closely with Sales, Logistics, Product Management, Production, Technical Support, Finance, and other departments to improve the end-to-end customer journey.
Establish closed-loop feedback mechanisms to turn customer feedback (surveys, complaints, product issues) into actionable insights for Sales, Product Management, Engineering, and operations.
Represent the Customer Service function in cross-functional projects and business reviews
6. Budget & Resource Management:
Develop, manage, and optimize the customer service departmental budget.
Ensure appropriate staffing levels, tools, and resources to meet service level expectations.
Support workforce planning and capacity management based on demand trends.
Qualifications
Proven experience in building or transforming centralized customer service organizations in a complex, technical, or multi-business-unit environment.
Demonstrated track record of setting strategy, implementing standard processes, and delivering measurable improvements in key performance indicators (KPIs)
Proven ability to build strong partnerships with Business Unit Leaders, Sales, Technical Support, Finance, Operations, and other stakeholders.
Strong analytical skills; uses metrics and data to guide decisions and communicate effectively with leadership.
Exceptional leadership and influencing skills, with experience mentoring and developing high-performing teams.
Excellent verbal and written communication skills, with the ability to present complex information clearly to diverse audiences
Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines in a fast paced environment.
Collaborative mindset with the ability to work effectively in cross-functional and matrixed environments.
High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with ERP systems and HubSpot (or similar CRM platforms) is required.
Education/Experience
Bachelor's degree in Business Administration, Engineering, or related field is required; an advanced degree (e.g., MBA or related) is preferred.
10+ years of progressive experience in customer service, customer operations, or related functions, with at least 5 years in a formal leadership role.
Background in Life Sciences, lab instrumentation, industrial automation, or other technical products is strongly preferred.
About Hamilton
Diverse portfolio of exciting and innovative design projects.
Tremendous opportunities for professional growth and advancement.
Commitment to sustainable design.
Competitive Compensation.
Excellent Benefit Package (medical, dental, vision insurance, paid time off, disability insurance, 401k, tuition reimbursement and much more).
Solid Stable Company.
Drug free workplace.
$82k-113k yearly est. Auto-Apply 7d ago
Customer Service Supervisor
DSV 4.5
Team manager job in Reno, NV
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - McCarran, Reno 3300 Waltham Way Suite 106
Division: Solutions
Job Posting Title: Customer Service Supervisor
Time Type: Full Time
Position Description Summary: Responsible for coordinating activities of various types of service agents providing customer support services.
Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
• Responsible for the supervision and development of customer service agents, specialists, and coordinators. Responsible for developing, motivating and supervising a world-class customer service team
• Answer questions about services
• Key information into computer to compile work volume statistics for performance purposes and to keep records of customer service requests and complaints
• Handle customer complaints, adhere to client protocol and SOP's. Audit, research, report, and resolve customer service issues
• Assist with maintaining database regarding call volumes and staffing. Suggest changes in staffing based on day of week, industry trends, other anticipated events, and PBX data
• Monitor productivity of agents and generates reports.
• Monitor ACD data to monitor the length of time customers remain on hold. Assist with corrective action to reduce hold time and increase customer satisfaction
• Monitor calls to observe employee demeanor, technical accuracy, and conformity to company policies and standards. Check departments work accuracy for errors. Provide performance feedback and coaching to employees and supervisors
• Determine work procedures, prepares work schedules, and expedites workflow
• Study and standardize procedures to improve department efficiency
• Ensure a safe working environment through consistent practice of safety programs and procedures
• Select and place staff, ensure staff receives training for job activities, and define specific job assignments. Manage performance to ensure required levels of productivity and achievement of organizational objectives
The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.
Working Environment:
Assignment Complexity - Work on problems of moderate scope where analysis of situation or data requires review of identifiable factors. Exercise judgment within defined procedures and policies to determine appropriate action. Act as advisor to unit or sub-units, become actively involved as required to meet schedules or resolve problems.
Accountability - Provide immediate supervision or assigns tasks to a unit or group of employees. May provide general or direct supervision to exempt employees and/or skilled nonexempt employees. A portion of time may be spent performing individual tasks.
Impact of Decisions - Erroneous decisions or failure to achieve results will cause delays in schedules.
Working Relationships - Frequently interact with subordinates, outside customers, and/or functional peer groups at various management levels. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects/schedules, etc.
Scope - Receive assignments in form of objectives with goals and process to meet goals outlined. Provide guidance to employees according to established policies and management guidance. Work is reviewed by management to measure achievement of objectives. Administer company policies that directly affect subordinate employees. Recommend changes to unit or sub-unit policies.
Essential Functions:
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests
Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a supervisory position. Exceptional interpersonal and analytical skills required. Bachelor's degree or equivalent strongly preferred. Generally prefer 0-2 years of related supervisory experience.
For this position, the expected base pay is: $65,000 - $75,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.
This position is eligible for a performance-based bonus program
.
DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
$65k-75k yearly 60d+ ago
Enterprise Customer Account Manager
UKG 4.6
Team manager job in Carson City, NV
**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**About the Team:**
Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth.
**About the Role:**
The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives.
**Key Responsibilities:**
+ Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth.
+ Attend industry events, trade shows, and conferences relevant to your customer base.
+ Proactively develop, utilize, and maintain a deep understanding of the customer's industry.
+ Advise, consult, and support customers on best and next practices in the utilization and expansion of services.
+ Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
+ Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account.
+ Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
+ Leverage your sales managementteam, UKG executive sponsors, and in-person meetings to strengthen these relationships.
+ Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions.
+ Share new product offers and innovations during business reviews to drive sales.
+ Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams.
+ Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline.
**Basic Qualifications:**
+ At least 8 years of experience driving full cycle sales management process
+ Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles.
+ Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota.
+ Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP
**Preferred Qualifications:**
+ Proven track record of building and growing customer relationships in an Enterprise territory.
+ Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
+ Strong consultative selling skills with the ability to understand customer/prospect business requirements.
+ Excellent communication and presentation skills.
+ Ability to work collaboratively with internal stakeholders and leverage executive relationships.
+ Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology
+ Superior negotiation, written and verbal communication skills
+ Up to 50% travel
**Equal Opportunity Employer: **
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** .
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
**Pay Transparency:**
The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ***************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
$38k-58k yearly est. 41d ago
Dental Office Manager
Absolute Dental 4.0
Team manager job in Reno, NV
Description 🚀 Job Title: Office Manager Absolute Dental has been setting the standard in general and specialty dental care for years-and we're just getting started. We're on the lookout for ambitious, motivated leaders ready to grow with us. As an Office Manager, you won't just manage a dental office-you'll be stepping into a role designed to prepare you for potential Regional Director opportunities.✨ What We Offer:
Competitive Base Salary: $52,000-$65,000 (based on experience)
Performance Bonuses: Earn an additional $10,000-$20,000 annually
Sign-On Bonus: $1,000 (with claw back)
Full Benefits Package: Medical, Dental, Vision, 401(k), Life Insurance
Paid Time Off & Holiday Pay
Continuing Education & Cross-Training in Dental Specialties
A Clear Path for Career Growth & Leadership Advancement
🔍 What You'll Do:
Optimize office performance, patient retention, and profitability
Manage staffing l and team development
Collaborate with HR on employee relations and compliance
Oversee budgeting, reporting, and dental equipment procurement
Champion a culture of outstanding patient care and service
Ensure compliance with all state dental and safety regulations
🧠 What You Bring:
Experience in medical or dental office management
A passion for leadership and delivering exceptional service
Availability to work weekends as needed
Bilingual skills are a major plus
Successful background check and drug screening
🌟 Why Absolute Dental?
As a women-led, forward-thinking company, we are passionate about building careers, not just filling roles. We celebrate diversity, foster collaboration, and promote from within. If you're looking for more than just a job-if you want to be part of something bigger-you belong here.🎗️ We give back! Over the past three years, we've donated $250,000+ to various organizations. Job Type: Full-time 👉 Ready to take the next step in your leadership journey? Apply now and grow with us at Absolute Dental-where your career and your future smile brighter.
$52k-65k yearly Auto-Apply 60d+ ago
Manager, Care Team
Independent Living Systems 4.4
Team manager job in South Lake Tahoe, CA
Job Description
We are seeking a Manager, Care Team to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Manager, Care Team plays a pivotal role in ensuring the delivery of high-quality health care services to members. This position is responsible for overseeing the daily operations of the care team, ensuring that all staff members are effectively trained and supported in their roles. The Manager will work closely with healthcare professionals to develop and implement care plans that meet the diverse needs of members. Additionally, this role involves monitoring member outcomes and satisfaction to continuously improve service delivery. Ultimately, the Manager of the Care Team is dedicated to fostering a compassionate and efficient environment that prioritizes member well-being and safety.
Minimum Qualifications:
Bachelor's degree in Nursing, Health Administration, or a related field required.
Minimum of 5 years of experience in a healthcare setting, with at least 2 years in a supervisory role required.
Current nursing license or relevant certification preferred.
Requires knowledge of and experience working with community agencies and programs.
Requires experience with Medi-Cal eligibility guidelines, application, and renewal/redetermination process.
Requires strong problem-solving and customer service skills.
Must be a CA Resident, and must reside in CA while employed.
Current and valid California (CA) Driver's License.
Must use personal vehicle and current vehicle registration required.
Proof of auto insurance required, must maintain CA minimum insurance coverage.
BCLS CPR Certification required.
Preferred Qualifications:
Master's degree in Social Work, Nursing, Health Administration, or a related field.
Experience with electronic health record (EHR) systems.
Responsibilities:
Conducts interviews and hiring of direct reports. Completes a ninety-day introductory and annual performance evaluation of each direct report. Facilitates professional growth and improved proficiency of staff who are direct and indirect reports through mentoring and training. Conducts ongoing performance management of each direct report; establishes performance goals; and measures performance against goals.
Ensure the development and implementation of care plans in collaboration with the care team, healthcare professionals, caregivers, and members.
Coordinate daily operations of the care team, including scheduling, resource allocation, and workflow management.
Monitor patient care quality metrics and implement improvement plans to address any gaps or challenges.
Collaborate with healthcare providers, administrative staff, and external partners to ensure seamless care coordination.
Manage compliance with healthcare regulations, organizational policies, and safety standards.
Conduct one on ones, audits and regular team meetings to support professional growth and accountability.
Develop and implement training programs to enhance team skills and knowledge.
Address patient and staff concerns promptly and effectively to maintain a positive care environment.
$38k-63k yearly est. 3d ago
Product Support Supervisor
PapÉ Jobs
Team manager job in Sparks, NV
PAPE' KENWORTH - SPARKS, NV PRODUCT SUPPORT SUPERVISOR:
Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we want to hear from you! If you answered yes to these questions, we would love to hear from you! Pape' Kenworth, a premier capital equipment dealer in the West, is looking for an organized and energetic Product Support Supervisor to join our team.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance-all designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO:
As our Product Support Supervisor, you will be responsible for the supervision and management of all parts and service processes, financials, team development, and customer satisfaction. You will work closely with the General Manager, discussing and monitoring goals and avenues of approach for the business. Every day you will monitor the departments' freight expenses, inventory levels, file claims, help staff the parts and service departments, scheduling training, and most importantly, ensure that our customers have an excellent experience and get what they need for their equipment. To thrive in this role, you must be a great leader and have the ability to foster good relationships with both customers and other team members.
WHAT YOU NEED:
Strong leadership skills with proven experience.
3 or more years of inventory management experience.
Safety First Mindset
Knowledge of heavy truck fixed operations.
Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
Strong Computer skills, including Microsoft Office suite.
Leadership skills and ability to adapt to each unique situation
Ability to maintain stellar customer and employee relations.
Compensation: $82,468-123,703/yr (Depending on Experience) Why work for Pape':
Competitive pay based on your skills, training, and experience level.
Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 0.01923 hours of sick leave for every hour worked, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
$34k-52k yearly est. 4d ago
Call Center Manager
Bath Concepts Independent Dealers
Team manager job in Reno, NV
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
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$41k-61k yearly est. 15d ago
Customer Experience Guide - Seasonal
Patagonia Inc. 4.5
Team manager job in Reno, NV
Role: Customer Experience Guide - Seasonal Team: Retail Scope: Customer Service In-Person, CF2 Reports To: Retail Store General Manager Pay Range: $20.20 - $22.20 per hour Seasonal Positions: Seasonal employees are employees who work on an intermittent or as needed basis. Seasonal employees may not work over 19 hours per week or more than 76 hours per month.
Contract Window: This Seasonal role is a 3-4 month contract
Benefits: Seasonal employees are not eligible for any Company-sponsored benefits unless otherwise required by law. Seasonals are eligible for sick leave benefits and in store discounts.
As a Customer Experience Guide - Seasonal, you are an important part of our customers' experience in our retail stores. You will support our core teams through peak seasons, sales, and when otherwise needed to help the core team maintain our customers' experience. Customer Experience Guides are the embodiment of the brand for our customers. You will contribute to Patagonia's daily front-line retail store and customer experience activities. Among other duties, you will focus on sales and customer service and stocking and staging products on the retail floor. You will engage in day-to-day activities that keep customers satisfied. You will learn about our products, share your passion for the community, and share your efforts to protect the local environment. All employees are encouraged and empowered to solve problems creatively and put the customers' needs at the center of everything we do.
WHAT YOU'LL DO
* We are in business to save our home planet: You use the company's purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store.
* Your customer service is not bound by convention! Deliver best-in-class service by centering the customer in everything we do. Utilize selling sense skills and connect our communities to a life outdoors.
* You are an environmental activist! You support your community, and partner with core team members to get customers and colleagues involved in our mission of saving our home planet.
* Product Knowledge: You have a basic understanding of our products and core sports and are committed to learning about our products to support your ability to serve our customers.
* Operations: You will answer phones, work events, support front of house and back of house operations and inventory flow, and support in store repairs while successfully communicating with the leadership team and customer service.
* Inventory/Warehouse: You process shipments, support physical inventory, and restock the sales floor. You assist with sale prep/breakdown, product transfers, donations, etc.
* Visual: You maintain our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor etc.
* Security and Loss Prevention: You practice security measures that help prevent theft and understand how to handle safety situations. You report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store
* Inclusion: You are deeply committed to creating a work environment that is supportive, positive, respectful, and free from harassment.
WHO YOU ARE
* You are an environmental activist- You are knowledgeable and curious about environmental and social issues. You act locally and inspire your community and coworkers to do the same!
* Your customer service is not bound by convention- You focus on building relationships and go beyond treating the needs of customers with kindness and creativity. You are an innovator in new ways to engage and support our community to help save our home planet.
* You operate in just and equitable ways- You proactively create a culture of belonging that gives people from all backgrounds, identities, and experiences a meaningful voice.
* You value and demonstrate quality in all that you do- You produce work that is of value, complete, and timely while striving for excellence in all job aspects.
* You act with integrity and are action oriented- You are self-driven and get things done efficiently and effectively.
* You are a lifelong learner and teacher- You are open to change and will try different options to find solutions to share with the team to optimize operations and customer experience.
EXPERIENCE YOU BRING
* Customer Service/Focused: Proven customer service and/or sales skills, previous retail or related customer service experience preferred. Interest in or are eager to learn about our products and services.
* Problem Solving: Helpful and courteous approach to solving problems.
* Communication: Effective communication skills with team members and leadership and able to participate in constructive feedback.
* Adaptability/Ambiguity: Adaptable to changing situations and priorities. Can pivot on the fly.
* Organization Skills: Proven organizational skills, and attention to detail.
* Prioritization: Able to assign orders to and complete tasks based on their urgency and importance outlined by leadership.
* Time Management: Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally.
* Self-Motivation and Teamwork: Self-motivated and possess the ability to thrive in a team-oriented environment.
* Technical Learning: Basic math and computer skills and accuracy with money handling and register use preferred.
PHYSICAL REQUIREMENTS
* Able to stand/walk for extended periods of time with working shifts up to 8 hours per day
* Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising
* Continually able to walk up and down a staircase carrying boxes, products, and other necessary items
* Able to regularly perform store cleaning standards such as sweeping, vacuuming, emptying trash, etc.
* Able to safely lift up to 55 pounds
* Comfortable climbing ladders
SCHEDULE
Our stores are open seven days a week. Reno's current business hours are
10am-7pm Monday-Saturday, 10am-6pm Sunday. Our current hiring needs are for under 19 hours with open availability on Friday-Monday. It is common for our shifts to begin and end up to two hours before and after business hours. As a team member, you are expected to be flexible to the business and team needs.
Schedules can vary week-to-week, however, we are committed to supporting a healthy work-life balance, while still meeting the needs of our customers. Our consistent effort has been to post our store work schedules three weeks in advance to give our employees the opportunity to plan. You must report to work on time as well as align to other expectations in our Attendance Policy.
EMPLOYEE CONDUCT
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors. Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
$20.2-22.2 hourly Auto-Apply 8d ago
Member Resource Center Supervisor
Greater Nevada 3.8
Team manager job in Reno, NV
At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.
With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.
To do this, we practice C.A.R.E. with our Values
We Care Genuinely.
We build relationships because we know that we are Greater Together.
We Stay Trustworthy as we serve our communities.
"Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.
These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.
If you're enthusiastic, collaborative, and ready to make an impact, we'd love to meet you!
About The Position
The Member Resource Center Supervisor is responsible for coaching and supervising MRC operations to optimize efficiency and deliver exceptional member service in support of the Member Resource Center Manager and achievement of department and organizational goals.
What You'll Be Doing
Develop team members through coaching, feedback, and training initiatives for all member channels within the MRC to provide exceptional delivery of service, being solutions-oriented educating members on self-service options while deepening relationships, and keeping professional interactions within Greater Nevada departments, both written and verbal.
Assist the Member Resource Center Manager in ensuring that production goals are met for the Digital Service Team. This includes reporting transactions and maintenance of Interactive Teller Machines, observing sessions in all channels of communication including online account opening to ensure proper quality, and compliance standards are met.
Address member inquiries, concerns, and complaints promptly and effectively, striving to exceed their expectations.
Ensure the safety and security of the staff by conducting safety training and following established safety procedures as outlined in the security manual and C.A.R.E. guide.
Engage in regular evaluation of incoming and outgoing call strategies, call center reports, and all related electronic communication.
Regular communication with the 3rd party call center for updates to scripting, alerts, promotional mail, or updates to compliance disclosures.
Collaborate with other departments for process improvements and share best practices.
Identify fraud and take action when verifying high-risk transactions like wires and Zelle and provide the next steps to members.
Regularly review and write new procedures to ensure representatives have the most up-to-date tools to do their jobs efficiently and effectively while maintaining compliance.
Adhere to the Bank Secrecy Act by implementing appropriate procedures and fulfilling reporting requirements in accordance with regulatory standards.
Qualifications
1+ years of experience in a role involving team collaboration, mentorship, or responsibility for task delegation
2+ years of experience in the banking, or financial services industry
Skills & Competencies
Ensures Accountability
Drives engagement
Builds effective teams
Demonstrates self-awareness
Decision Making/Problem-solving skills
Technological Savvy
Physical Demands
While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
You may occasionally be required to lift and/or move up to 20 pounds.
Location and Travel Requirements
The Member Resource Center Representative position can be located at our Reno Operations Center location
9790 Gateway Drive
Reno, Nevada 89521 United States
Compensation & Benefits
$45,000.00 - $62,500.00 per year
Compensation is dependent on experience
Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
Health Savings Account contributions
Supplemental insurance and life insurance plans
Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
Paid time to volunteer and make a contribution to the community
Employee product and service discounts
Greater Nevada is an Equal Opportunity Employer
Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$45k-62.5k yearly 10d ago
Customer Engagement Manager
Dodge Construction Network
Team manager job in Carson City, NV
Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.
This is a full-time position and reports directly to the Manager, Customer Success.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
+ Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
**_Key Metrics for Success_**
+ **First-Year Retention Rate:** Percentage of clients retained through their first renewal date
+ **Renewal Rate:** Percentage of clients renewing beyond their first year
+ **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year
**_Education Requirement_**
Bachelor's degree and/or combination of equivalent work experience preferred.
**_Required Experience, Knowledge and Skills_**
+ 2+ years of experience in sales, account management, or customer support for SaaS-based software
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)
+ Ability to quickly learn and apply SaaS products
+ Basic knowledge of the construction industry, or the ability to learn it quickly
+ Strong personal integrity and accountability for outcomes
+ Excellent written and verbal communication skills
+ Strong relationship-building and customer-focused approach
+ Ability to coach customers on best practices and identify pain points and solutions
+ Empathetic mindset with a focus on supporting small business growth and customer success
**_Preferred Experience, Knowledge, and Skills_**
+ Experience working in a SaaS environment
+ Experience with CRM or order management systems
+ Bilingual (English/Spanish) preferred
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $50,000-$60,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-23
$50k-60k yearly 12d ago
Office Manager
Merry Maids
Team manager job in Reno, NV
Benefits:
Paid time off
401(k)
Flexible schedule
Training & development
Direct the overall activities of the branch to continually serve the customers within our target market in an extraordinary manner so that our brand name and reputation will flourish. Works in a Branch with up to $1 Million in Revenue. Work hours are Monday through Friday 8-5.
Responsibilities:
Build and lead teams, and deliver superior customer service.
Recruit, interview, and hire the branch sales, service, and office staff.
Ensure that all branch personnel perform their job duties in a safe manner and that they take all reasonable precautions to avoid work related accidents.
Hold regular and frequent safety discussions and meetings to continually reinforce the safety message.
Directs the development and implementation of all sales/marketing strategies utilized by the branch.
Oversees branch office functions including phone service standards, clerical services, and collections.
Prepares annual budget and monthly projections.
Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
Education and Experience Requirements
3-5 years of business management experience preferred
Fluent in English and Spanish
P & L and asset management and experience in sales management strongly preferred
Experience setting and surpassing aggressive sales, service, and profit goals
Job requires travel as necessary for training purposes
Knowledge, Skills and Abilities
Possess and applies knowledge of management skills in the completion of ongoing tasks and project.
Demonstrates knowledge of organizations business practices, issues faced, and problem resolution
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Disclaimer: As the owner and personnel manager of your franchised business, you have both the right and responsibility to select and control your employees, establish your employment policies and practices (including pay practices), develop your employee relations, and comply with all federal, state, and local employment laws. The information contained in these documents is provided merely for informational purposes, the use of this sample by you is not required under your franchise agreement, and this sample is intended to serve only as an aid to you in deciding how to operate your business. You are not required to use any of the information contained in this sample, but we invite and encourage you to review the information provided and incorporate into your own personnel practices any material you feel is appropriate for your operation. You are free to modify the material, of course, to reflect your individual business. Remember that employment laws and practices change over time and vary significantly from state to state, so you should consult an employment law attorney in your state to determine the appropriateness of practices, policies, and forms for your business. There is no guarantee that following the recommendation will result in business success or that your results will be the same as other franchisees or company stores. Success is determined by many factors including market conditions which may vary widely as well as individual talents and effort. Compensation: $18.00 - $20.00 per hour
Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids™ life!
As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team - a team that works together to provide the best cleaning solutions and customer service to our clients. We offer paid training, excellent work/life balance and real opportunities for advancement. You may start off as a team member, but you are then able to tailor a career path that matches your interests and goals - including becoming a team captain, trainer, quality assurance supervisor or manager.
We take pleasure in improving our clients' lives by allowing them to spend more time with family or doing activities they enjoy. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families.
Ready to create brighter days for you and our customers?
Apply today!
This franchise is independently owned and operated by a Merry Maids franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.
Store - CARSON CITY, NVDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$13.00 - $18.20
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$13-18.2 hourly Auto-Apply 24d ago
Client Service Supervisor
Help at Home
Team manager job in Carson City, NV
As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives.
We're seeking a **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.
Our Benefits:
+ Comprehensive medical, dental, and vision coverage
+ 401(k) retirement plan
+ Paid time off and holidays
+ Employee assistance programs and wellness initiatives
+ Flexible options to support a balanced life
**Responsibilities**
What You'll Do:
+ Maintain elements of the assigned clients' files, and all related paperwork.
+ Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
+ Assigns homecare aides based on the client's overall needs and Plan of Care.
+ Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver managementteam.
+ Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
+ Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
+ Prepares and submits routine departmental reports as required.
+ Records and maintains accurate documentation of the client's condition and overall service.
+ Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
+ Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
+ Provides education and coaching on changes to a client's Plan of Care.
+ Maintains positive working relationships with clients, homecare aides and referral sources
+ Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
+ Performs other related duties as assigned.
+ If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly.
+ This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
**Qualifications**
What You'll Bring:
+ Excellent organizational skills: ability to multitask and manage multiple responsibilities.
+ Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
+ Strong problem-solving skills; ability to deal with conflict in a professional manner.
+ Ability to multitask and manage multiple responsibilities.
+ Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
+ Basic computer literacy and typing skills.
+ Customer service skills.
Education and Experience:
+ At least 18 years of age.
+ High school graduate or equivalent preferred; May require higher level of education or certification.
+ Current PPD, or Chest x-ray if applicable.
+ Medicaid, Waiver, or Home Healthcare experience preferred.
+ Other Requirements pursuant to state or local rules as applicable.
Management Authority:
+ Conducts performance reviews
+ Trains other associates
+ Directs work of other associates
Physical Requirements:
+ Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds
+ Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
+ Ability to communicate effectively and clearly with others to exchange information.
Travel Requirements:
+ Regular travel on a daily or weekly basis required, even in inclement weather
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._
**Job Profile Summary**
The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
$30k-45k yearly est. 15d ago
Guest Service Manager
Carson Nugget
Team manager job in Carson City, NV
Under administrative direction, performs management and problem solving while on duty. Handles guest complaints, oversees security issues, and keeps departments running efficiently. SUPERVISION EXERCISED: Exercises oversight over gaming floor Team Members, and non-gaming departments.
ESSENTIAL FUNCTIONS: (This class specification may not include all the duties listed, nor do the examples cover all the duties that may be performed.)
Recognizes and resolves guest and Team Member problems of a sensitive nature by analyzing each situation and evaluating alternatives in order to implement satisfactory solutions.
Supports all Team Members, and all areas of the Casino.
Works with Team Members in all areas of the casino, to maintain a clean appearance; including storages throughout.
Supports Carson Nugget vision and mission; maintain confidentiality of all work information; demonstrate an ability to successfully lead a team; exhibit courteous and respectful treatment of internal and external customers; display a positive attitude and flexibility in changing situations; identify problems and recommend solutions.
ADDITIONAL RESPONSIBILITIES:
Follows safety standards in all aspects of performance of the above functions, report/remove unsafe equipment.
Responds to public inquiries in a courteous manner to provide information about casino gaming promotions, special and other events and/or programs in order to assist guests, advertise marketing campaigns and encourage guest attendance and participation.
Ensures that assigned Team Members performs duties and responsibilities in a safe and prudent manner, not exposing them or others to unnecessary harm or risk of on-the-job injury.
MINIMUM QUALIFICATIONS: (A combination of education, experience and training that would provide the same or an equivalent set of knowledge, skills and abilities. Typical qualifying experience would be)
Education and Experience:
Progressively responsible management experience, PLUS overall casino experience in the areas of tables, poker, cage, keno, bingo, food and beverage. Must be at least 21 years of age at the time of application. Valid Driver's License at the time of application. May be required to obtain a Gaming License in the State of Nevada. Must be able to obtain Alcohol Awareness Certification.
$39k-55k yearly est. 60d+ ago
Retail Team Manager
Wahid Inc.
Team manager job in Reno, NV
Join us as a Retail TeamManager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community.
Join us as a Retail TeamManager in our stores. Portables, an AT&T Authorized Retailer is the number one retailer in America for the largest telecommunications and Entertainment Company servicing the community with wireless and AT&T TV!
Retail TeamManagers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient.
Some Responsibilities:
Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements
Must have a valid drivers license
Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age1-2 years of wireless sales management3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required
$71k-140k yearly est. Auto-Apply 60d+ ago
Call Center Manager
Bath Concepts Independent Dealers
Team manager job in Reno, NV
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
The average team manager in Reno, NV earns between $52,000 and $190,000 annually. This compares to the national average team manager range of $44,000 to $152,000.
Average team manager salary in Reno, NV
$100,000
What are the biggest employers of Team Managers in Reno, NV?
The biggest employers of Team Managers in Reno, NV are: