Team manager jobs in Saint Louis, MO - 526 jobs

Job Title: Mgr, Customer Experience Hourly Rate: USD $33.65 Onsite/Remote: 100% Onsite Responsibilities: The Customer Experience Manager will supervise and monitor Customer Service activities, ensuring staff provides timely, friendly and effective service to customers while maximizing employee production and quality. As the Manager, you will provide oversight and coaching of staff to achieve department goals. The Customer Experience Manager will: Lead a team of Customer Experience Specialists focused on providing best in class consumer experience in the Mortgage Fulfillment Division Track, measure, and report on key CX performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT) Analyze customer feedback and operational data to uncover trends, root causes of issues, and key areas for improvement in the customer journey Translate complex data insights into clear, actionable recommendations for cross-functional teams Collaborate closely with other functions to ensure customer pain points are prioritized Lead cross-functional projects and initiatives to implement process improvements and system changes that directly enhance the customer experience Manage, monitor and measure the performance of queues and processes Manage daily queue and ensure all staff are adhering to schedules including shifts, specialty skills, vacations, meetings and training Oversee coordination within the division and across all areas within Pennymac to ensure consistent and proper execution Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality Support, recommend and implement technology initiatives Routinely review staff performance of key metrics and work with staff daily to improve performance Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values Qualifications: Management experience in a Call Center Environment with proven strong customer service skills Ability to work with call monitoring tools/software Demonstrated success with pipeline management Financial Services and mortgage industry experience required Strong understanding of applicable Federal, State and Local mortgage regulations Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint) All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

From one small office in India in 1972 to a leading Multinational Company, engaged in Manufacture and Marketing of colors and food ingredients, ROHA today has offices in 22 countries, 14 technical application labs in many time zones globally. Manufacturing facilities are spread out across 14 countries: US, UK, Spain, Italy, India, South Africa, Vietnam, Indonesia, Thailand, China, Egypt, Brazil, Mexico & Australia. ROHA's products are marketed in more than 130 countries. Its portfolio includes natural extracts (oleoresins, juices and concentrates), an exclusive range of synthetic colors for the cosmetics and household goods industries, industrial colors, and animal feed additives. We are hiring Customer Service Supervisor Candidates must be based in St. Louis 5 days Working Reporting to Operations Manager Essential Duties and Responsibilities Order Processing Manage order processing from beginning to end, including order entry, order approval, pick tickets, packing slips, documentation and invoice creation, including uploading to customer respective portals Review R003 daily with manufacturing & procurement. Communicate delays or allocations directly to the customers and request a revised order with new dates Support the operations manager to develop and update written SOP's, to ensure all processes are documented and followed by the CS team Ensure accuracy with all EDI order processing and invoice submissions Customer Communication Handle complex or escalated customer complaints or issues related to CS processes and ensure prompt and satisfactory resolution Lead CAPA investigations and implement corrective actions for all CAPA findings related to the CS team Internal Coordination To be the main point of contact for customers' operational needs within ROHA, and coordinate with all internal personnel and departments for accurate, timely, and complete response to all customer needs and requests for orders. Keep respective Account Managers and Sales Director informed of all customer order issues, action plans, and resolutions. Team Supervision Monitor and document any performance, attendance, or conduct issues within the team as per company policies. Provide ongoing training and coaching to improve team performance and develop skills, including resolving customer issues and maintaining professionalism. Track and evaluate performance of each customer service representative, using SAP generated reports or similar metrics, providing constant feedback and conducting periodic performance reviews. Prepare and review reports on customer service performance metrics as designed by the operations manager monthly Perform additional duties that may be assigned by Management Follows all operating procedures, safety regulations, and policies and procedures set forth by the company in addition to all local, state and federal employment laws

About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. AboutAce RetailGroup Ace RetailGroup(ARG), the division of Ace Hardware Corporation that owns andoperatesthe Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States.ARG has been in operation serving our neighbors throughout the United States for over a century.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities. General Summary This positionis responsible forassembling customer and store grills as well asseveralselectproducts asdirectedby the supervisor.Theoperations supportassociate willwork out of our Customer Fulfillment Center or astore location. Essential Duties and Responsibilities TheOperations SupportAssociatesfocus will be to work with thesupervisorand/or store managementto executeassemblingproducts. Ensure items areassembled according to themanufacturersdirections. Performthe minimumdailyassembly outputs as provided by thesupervisor. Report any defects or damages of any partsimmediatelyto thesupervisor. Maintain a clean and safe workspace and environment. Properly dispose of all waste accumulated during theassembly process. Use equipment properly to ensure the safety of allassociates. Report all customer satisfaction issues to thesupervisor. Perform other related duties and specialprojectsasassigned. Minimum Skills, Requirements and Qualifications High School or GED equivalent. Ability to read and interpret documents such as safety rules,manufactureassembly directions,operatingand maintenance instructions and procedure manuals. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, andpercentageand to draw and interpret bar graphs. Ability to work independently. Ability to work flexible hours. Effective communication skills (verbal and written). Abilityto foster teamwork andcollaboration andmotivate others both internal and external to perform enthusiastically. Standing, walking,bending,lifting (up to50lbs)regularly,and lifting (up to 100lbs) occasionally withassistance,and climbing. Compensation Details $16.50 per hour For a full list of benefits and open positions, please visit us at: ************************************************************ Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws. Required Preferred Job Industries Retail

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Operations Manager is responsible for overseeing the day-to-day operational functions of Chaifetz Arena, which hosts concerts, NCAA Division 1 basketball, and special events. Under the direction of the Director of Operations and Senior Operations Manager, this role leads building conversions, event operations, housekeeping, equipment management, and facility upkeep while ensuring a safe, efficient, and cost-effective operation. This position plays a critical leadership role in executing events and event conversions, maintaining facility standards, and supporting the overall success of the arena through strong operational planning, staff management, and fiscal responsibility. This role pays an annual salary of $60,000-$73,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until April 17, 2026. Responsibilities Key Responsibilities Event & Facility Operations Oversee all operational aspects of events including concerts, basketball games, and special events. Lead and execute building conversions and overnight event changeovers. This includes laying basketball flooring, building stages, chair sets, barricade and bike rack setups, and back of house setups. Strong attention to detail is a must. Ensure facility readiness, cleanliness, and safety for all events and daily operations Coordinate with internal departments and external partners to support seamless event execution Monitor vendor performance and service contracts related to facility operations Performs operation of machinery, including forklifts and scissor lifts. Orders supplies and materials for maintenance and housekeeping programs within budget guidelines; receive and maintain supplies. Perform daily walks of the facility inspecting for cleanliness and damages and submit work orders as needed. Team Leadership & Staff Management Supervise and schedule part-time operations and housekeeping staff Provide leadership, training, and performance management to part-time staff Enforce policies, procedures, and safety protocols Housekeeping Manage housekeeping operations, equipment inventory Liaison with contracted post-clean company to ensure fluid cleaning operations overnight. Ensure all equipment is properly maintained, stored, and deployed for events Monitor cleaning supplies and order as needed. Budget & Financial Oversight Assist in developing and managing the Operations department budget Monitor expenses and implement cost controls to ensure efficient use of resources Participate in purchasing decisions and vendor negotiations as needed Safety & Compliance Ensure compliance with all safety regulations, building codes, and industry standards Continuous Improvement Identify opportunities to improve operational efficiency, service levels, and facility presentation Support long-term facility planning and capital improvement initiatives Qualifications Bachelor's degree in Sports Management, Facility Management, or related field preferred. Associate's degree will be considered. Minimum 3-5 years of experience in arena, stadium, or large-venue operations Proven experience managing staff in a fast-paced, event-driven environment Strong knowledge of event operations, building systems, and facility management best practices Demonstrated ability to manage budgets and control operational expenses Excellent leadership, communication, and organizational skills Ability to communicate clearly and concisely in the English language, both orally and in writing Must be organized with a strong attention to detail Possess valid driver's license or could acquire Possess valid forklift certification or have the willingness to acquire Ability to work independently. Must be a self-starter. Ability to work irregular hours for extended periods as dictated by events and schedule; (days, overnights, weeknights, weekends. Occasionally holidays). Ability to lift/push/pull 50 pounds with or without reasonable accommodations. Familiarity with OSHA requirements Working knowledge and ability with Microsoft Office products.

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. Key Responsibilities: + Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team. + Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism. + Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions. + Coordinate meal and break periods and monitor schedule adherence. Requirements: Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time. Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Base Pay: $14.75 per hour - $14.75 per hour Location 01738 - Bridgeton Posting Number P1-4371190-1 Address 11978 B St Charles Rock Rd Zip Code 63044 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $14.75 - $14.75 per hour

Additional Information About the Role UNIT DESCRIPTION * 6200 Acute Care Medicine at Barnes-Jewish Hospital (South Campus) * 25-Bed Unit REQUIREMENTS * Requires 2-5 years med/surg bedside nursing experience * BSN highly preferred due to Magnet Status BENEFITS INCLUDE: * Eligible for BJC benefits per part time employment status * $5.00 per hour Med/Surg Differential on eligible shifts CAREER LADDER: The BJC Registered Nurse Career Ladder differentiates BJC as the place for nurses to work in the greater St. Louis area. This is a tool to empower nurses to work at the top of their license and own their career progression. The BJC RN Career Ladder promotes professional development, leadership, collaboration, education and service excellence and gives staff the opportunity to continue doing what they do best - caring for patients - while having the opportunity to advance to the next step in their career. Moves to higher ladder levels will result in a percentage increase of current pay that aligns with the new job description. Overview Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center. Acute Care Medicine manage patients with a full range of clinical issues-from significant blood dyscrasias, advanced endocrine pathology, heart and renal failure, GI conditions, infectious diseases, asthma and a multitude of other conditions and diseases. Because of our patient acuity, we provide advanced training to bring new nurses to the highest level of functioning. Each unit is lead by a clinical manager and lead charge nurse. The unit is supported by an advanced practice nurse. Additionally each unit is assigned a case manager, social worker, physical therapist, dietitian, and pharmacist. This multidisciplinary team works in conjunction with the physicians, nurses and patient care technicians to provide quality patient care. Preferred Qualifications Role Purpose Under the direction of manager, plans, directs, and coordinates activities of a unit on a designated shift. Performs direct patient care as needed and functions as clinical resource to nursing and support staff. Assesses, plans, evaluates and documents the nursing process of assigned unit as needed. Responsibilities Facilitates identification and resolution of gaps in care from hospitalization, at discharge, and into the ambulatory care setting. Critically assess patient data to proactively mitigate impending changes in condition and establishes consults to interprofessional team as appropriate.Leads the development and implementation of complex individual plans of care with defined goals in collaboration with other members of the interprofessional team and the patient, family, or caregiver in accordance with the established guidelines and standards of nursing care. Plan of care reflects application of expert holistic clinical knowledge and skill to anticipate and prioritize complex care needs, anticipate barriers, incorporating interprofessional team and caregiver/family input, and identifies opportunities to improve patient outcomes.Actively utilizes and champions scientific inquiry for evidence-based practices (e.g., participates in journal club, facilitates practice change based on new knowledge, recommends new standards of care or revisions to current standards, conduct a literature search to support unit or organizational goals, disseminate new knowledge obtained from relevant conference or continuing education). Explore opportunities to advance nursing practice (e.g., support a community service health event as a representative of the healthcare profession, patient/family education group, community advisory board, member of Ethics Advisory Committee, serve as adjunct faculty, leadership board in specialty organization).Analyzes gap in practice standards and provides feedback to peers in collaboration with leadership to enhance safe patient care. Leads the evaluation of the patient and family experience, and adjusts care provided to improve patient satisfaction and quality of care.BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. Minimum Requirements Education Nursing Diploma/Associate's - Nursing Experience 2-5 years Supervisor Experience No Experience Licenses & Certifications RN Preferred Requirements Education Bachelor's Degree - Nursing Experience 5-10 years Benefits and Legal Statement BJC Total Rewards At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our Benefits Summary * Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

Flexsys is a chemical manufacturing company with operations in the US, Europe, Latin America and Asia. It produces tire additives that enhance the strength and durability of tires for leading manufactures around the world. We are a global supplier of rubber chemicals and solutions including insoluble sulfur, anti-degradants, and stabilizers. The company's singular focus is on delivering better solutions for manufacturers of tires and other rubber products that enhance product performance, optimize production efficiency, and ensure supply chain success. As the largest manufacturer of tire-industry additives in the world, and a newly independent entity, Flexsys brings a track record of innovation, quality, specialized expertise, a highly collaborative approach, and a commitment to growth - working together with our customers as a valuable partner, helping to meet their critical objectives. The salary range for this role is $80,000 to 100,000 based on the candidate's experience level. As a Shift Team Manager, you will: Has primary responsibility for the safe operation of the plant during scheduled shift. Ensures proper use of safe work practices. Requests support from maintenance, engineering, and HSES as needed to ensure safe operation of the plant. Serves as incident commander for the site's emergency response efforts. Directs the workforce on the applicable shift. This includes deployment of employees to various duties as circumstances require. Serves as the site's top management representative on the off shifts. Completes defined safety and environmental checks during shift. Leads incident investigations arising out of incidents occurring on the shift. Oversees handling of hazardous waste. Interfaces with a wide range of employees and management personnel. Manages and resolves interpersonal conflicts among employees on the shift. Troubleshoots process and equipment problems as necessary, primarily through the efforts of the workforce. Conduct development and coaching reviews to improve employee performance. The position requires the incumbent to have the ability to listen to an issue or concern, and to ask enough appropriate questions to understand the essence of the issue; be able to make sound decisions and act upon them in a timely manner; be able to effectively communicate the action/decision to applicable individual(s) and move on to the next issue; improve employee performance through development and coaching; and promote Safety programs. Requirements Basic Qualifications for Consideration: High School diploma or equivalent Basic aptitude in chemistry, math and computers 3 or more years' experience employed in an industrial facility, -OR- a B.S. degree in an engineering discipline Strong mechanical aptitude Able to manage multiple and changing priorities Strong sense of urgency; able to react to situations requiring immediate attention Strong problem investigation skills Able to make timely and appropriate decisions with limited information Able and willing to communicate with others Strong listening skills Strong conflict management skills Able and willing to support management policy and procedural decisions Strong coaching skills to drive employee improvement This position is required to work a rotating shift schedule. The current shift schedule is a 12 hour 2-2-3 schedule that rotates every two weeks. An Equal Opportunity Employer (EOE): race/color/religion/sex/sexual orientation/gender identity/ national origin/disability

Job DescriptionBenefits: Monthly Commissions Annual Bonus 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance Training & development Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Salary plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Ability to work in a team environment Ability to multi-task Property and Casualty license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Salary plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Excellent interpersonal skills Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Experience in a variety of computer applications, particularly Windows Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid driver's license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national insurance organization. We combine modern technology, AI-assisted systems, and real human connection to help families protect their future. Our mission is simple: serve people and leave them better than we found them. Why This Role Is Different This is not a traditional sales job or a corporate desk role. This is a performance-based opportunity with a clear path to business ownership, leadership, and long-term income. You are building something that belongs to you, not just filling a seat. What You'll Do • Work with warm, inbound leads - no cold calling • Guide families through financial protection options • Deliver an exceptional customer experience • Build long-term client relationships • Follow proven systems and processes • Grow into leadership if desired What We Provide • 100% commission-based compensation • Full training and mentorship • Remote flexibility • Proven systems and lead flow • Personal and professional growth Who This Is For • Coachable, motivated individuals • Strong communicators • Professionals seeking income growth • Individuals open to learning No prior insurance experience required.

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Customer Experience / Mortgage Call Center Manager will supervise and monitor Customer Service activities, ensuring staff provides timely, friendly and effective service to customers while maximizing employee production and quality. As the Manager, you will provide oversight and coaching of staff to achieve department goals. The Customer Experience / Mortgage Call Center Manager will: Lead a team of Customer Experience Specialists focused on providing best in class consumer experience in the Mortgage Fulfillment Division Manage, monitor and measure the performance of queues and processes Manage daily queue and ensure all staff are adhering to schedules including shifts, specialty skills, vacations, meetings and training Oversee coordination within the division and across all areas within Pennymac to ensure consistent and proper execution Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality Support, recommend and implement technology initiatives Track, measure, and report on key CX performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT) Analyze customer feedback and operational data to uncover trends, root causes of issues, and key areas for improvement in the customer journey Translate complex data insights into clear, actionable recommendations for cross-functional teams Collaborate closely with other functions to ensure customer pain points are prioritized Lead cross-functional projects and initiatives to implement process improvements and system changes that directly enhance the customer experience Routinely review staff performance of key metrics and work with staff daily to improve performance Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values What You'll Bring Management experience in a Call Center Environment with proven strong customer service skills Ability to work with call monitoring tools/software Demonstrated success with pipeline management Financial Services and mortgage industry experience required Strong understanding of applicable Federal, State and Local mortgage regulations Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint) Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $65,000 - $100,000 Work Model OFFICE

A team that is aligned and patient-focused creates a great environment for patients, and for you as a member of the team. This is what we strive to be and who we want to join us in providing the best care possible for patients to help our communities be healthier, feel better, and smile with confidence. We are seeking an Office Manager that shares our passion for patient care and education to lead the team. Responsibilities Manage business operations to exceed goals including scheduling, revenue optimization, expense control, and P&L responsibility including forecasts Partner with the Dentist(s) to lead the team by developing a collaborative, positive environment to support each member's success and development Work closely with other departments to ensure proper support for practice operation Deliver a superior patient experience demonstrating responsiveness and sensitivity to patient needs Complete all administrative tasks accurately and timely Qualifications Bachelor's degree in a business or healthcare discipline preferred Three (3) years management experience to include P&L oversight. Dental, medical, healthcare, or retail management experience is preferred Knowledge of dental insurance and explanation of benefits preferred Excellent time management and analytical skills with the ability to quickly resolve issues Excellent communication skills with both the team and patients Proficient with Microsoft Office products and working with dental software, experience with Dentrix preferred Willingness to travel up to 20% to support surrounding offices Benefits As a valued team member, you'll enjoy a rewarding career with growth opportunities and a comprehensive benefits package. Benefits for Office Managers include: Medical, Dental, and Vision Insurance Life Insurance, Short-Term and Long-Term Disability Insurance Flexible Spending Accounts Wellness Program Paid Time Off and Paid Holidays Quarterly Bonus Opportunities Employee Referral Program Bonuses 401k Career Growth Opportunities An equal opportunity employer and an advocate for diversity and inclusion Salaried Rate$55,000-$65,000 USD We take great pride in helping our communities be healthier, feel better, and smile with confidence. Daily, we are driven by our vision to provide an elite patient experience tailored to their needs to receive the best care possible. Not only do our team members find it rewarding to help patients be healthier, but they also enjoy being part of an organization that supports their growth. Our commitment to professional development and promoting internally when appropriate allows for tremendous career opportunities.

Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. This is a fully remote role. *Position is contingent upon contract award* Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. - Supervisory or team lead experience in a remote contact center environment - Excellent communication, coaching, and problem solving skills - Technical proficiency with remote-work technologies - Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools - Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 56,000.00 Maximum Salary $ 76,500.00

Be Part of our Circle. We empower people to live their best life. That is our mission-not only to those we serve, but to those we employ. This mutually shared sense of purpose drives our decisions and actions. Come as you are and achieve better lives as part of the St. Louis Arc family of individuals in this vital role. The Support Manager is a full-time (40 hours/week) role earning $24.00/hour What you will do: Maintain an understanding of 2-6 individuals' plans and appropriate implementation practices Actively engage individual's growth in daily living skills including, but not limited to, hygiene support, meal preparation, dressing, and maintaining a clean environment Transport individuals to and from activities and scheduled appointments Assist and mentor new staff: daily notes, worksite orientation, and supervised medication passes Understand and implement standards for Daily Note completion and review Collaborate with the nursing team to follow and implement nursing plans (medications, physical supports, diets, and transportation to doctor's appointments) and ensure staff have an understanding of expectations Execute all tasks and responsibilities as assigned by the Support Manager Act as interim Support Manager in the Support Manager's absence What you can expect from us: We'll celebrate and empower your unique gifts and contributions. We'll help you help others. You'll be embraced and uplifted in our inclusive circle of support. You'll have a voice and the autonomy to put into action your ideas for doing your job better-and serve others better. Hands-on leadership that empowers team member innovation. Opportunities to learn and grow, plus benefits to support your personal and professional well-being-such as health insurance, retirement, and time off. STUDENT LOAN REPAYMENT ASSISTANCE Full-Time hourly direct care staff may be eligible for up to $250 per month paid directly to their student loan vendor. Ask your recruiter for details. What we expect of you: The flexible, respectful individual we see is an innovative and quick thinker with these qualifications: Join others with your impeccable interpersonal skills, good intentions, and compassion to help people. High school diploma Some college preferred Two or more years of experience supporting individuals with intellectual and/or developmental disabilities, education, medical, or human services field Some supervisory experience in a related field preferred We look forward to welcoming someone with the following knowledge and skills: Ability to manage multiple priorities Ability to collaborate and work as a team   Ability to communicate effectively and professionally, both verbally and in writing Proficient computer skills, including the ability to use electronic health records systems Ability to work independently including making critical decisions in emergency situations Ability to complete CPR/FA, L1MA, and Mandt training -provided by St. Louis Arc at no cost. Join our circle. Apply today. About St. Louis Arc: Since 1950, people with disabilities and their families have been placing their trust with the St. Louis Arc. Today, our 400+ team members serve more than 4,500 children, teens, and adults with autism spectrum disorders, Down syndrome, intellectual and other developmental disabilities.

Are you ready to lead a dynamic team and make a difference in the world of healthcare? Join us at Hill Vision Services, where we pride ourselves on delivering exemplary patient care and fostering an environment where our staff can thrive! Hill Vision Services is a busy ophthalmology practice with offices in the Lake St. Louis, Creve Coeur, MO and Glen Carbon, IL areas. Our team members are the backbone of our practice and are the ones who make the patient experience an amazing one. We have an opening for an Office Manager at our Lake St. Louis location. About Us: We are a premier ophthalmology medical practice committed to providing comprehensive vision care to our community. Our popular services include cataract surgery and diabetic eye care. We treat a wide range of vision concerns, from glaucoma to corneal disease. Why Join Us? Competitive health insurance benefits Generous 401k matching with immediate vesting Immediate accrual of paid time off Paid holidays from day one Free counseling and support services Exciting employee perks package Key Responsibilities: Lead daily clinical and operational functions with a focus on excellence and efficiency. Collaborate with physicians and department leads to align and structure our team for success. Manage staffing, schedules, and workflows to maximize patient access and accelerate growth. Oversee provider credentialling. Implement quality assurance and performance improvement measures. Facilitate effective communication and collaboration among staff and physicians. Utilize HR tools for recruitment, onboarding, and staff development. Identify and act on practice development opportunities to increase market share. Promote a culture of cross-functional problem-solving and continuous improvement. What We're Looking For: 3+ years of management experience (ophthalmology preferred). Proven experience in developing and executing human resources and operational plans. Experience managing and leading practice staff. Experience managing payroll, staff onboarding, disciplinary actions, and performance reviews. Strong interpersonal and communication skills. Ability to manage time and priorities effectively. Excellent customer service skills and the ability to work with diverse teams. Integrity and confidentiality in handling patient information. High proficiency in Microsoft Office, especially Excel. If you're passionate about healthcare and ready to take on new challenges, we want to hear from you! Apply now and embark on an exciting journey with Hill Vision Services. #INDOTHER

An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician's License for states where required by the company. ESSENTIAL DUTIES AND RESPONSIBILITIES * Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE). * Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team. * Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results. * Conduct performance reviews and compensation evaluations for the office team. * Exercise judgment and utilize tools to achieve revenue and EBITDA growth. * Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way. * Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal. * Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule. * Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training. QUALIFICATIONS * Industry related experience will be beneficial. * Mangement experience required * Favorable result on background check as required by state. * Must be able to provide proof of identity and right to work in the United States. EDUCATION AND/OR EXPERIENCE * HSD or GED * ABO, NCLE, LDO could be preferred LICENSES AND CREDENTIALS * None SYSTEMS AND TECHNOLOGY * Proficient in Microsoft Excel, Word, PowerPoint, Outlook LOCATION * Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities PHYSICAL REQUIREMENTS * This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary. If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. NOTE: s are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.

Jefferson Franklin Community Action Corporation is a social service agency located in the St. Louis Metro area. We are seeking to looking for someone with a passion for leading our team of dedicated staff in our Head Start Center. The Team Supervisor will responsible for the daily oversight and operations of the center(s) and assigned staff, including compliance of state and federal regulations. Supervision: * Supervise and evaluate assigned staff. Work with staff to correct deficiencies and improve performance and recommend disciplinary action when necessary. * Communicate areas of performance improvement to staff and promote training that reflects the individual needs of staff members and/or the team as a whole. * Review and approve supervised staff's time sheet and mileage claim. * Complete reflective supervision meetings with individual staff members per program policy. * Assist staff in developing individual professional development goals, and provide supports to meet goals, and follow up to ensure goals are met. * Provide skill development and mentoring to staff progressing in their position by performing on-the-job technical assistance and mentoring of specific skills. * Responsible for coordinating, tracking, and approving staff schedules. * Responsible for conducting on-site orientation for assigned staff. * In coordination with the Human Resource Department, review and update staff records to ensure all local, state, and federal requirements are met. * Provide leadership in the area of early childhood development research and best practices; work in partnership with the appropriate Coordinator(s) to implement best practices in home base curriculum. * Regularly monitor, report and provide feedback for all staff-related accidents/incidents. Program Operations: * Ensure program compliance of agency policies and procedures, including all local, state, and federal regulations. * Work with staff to identify program needs and purchase supplies within allotted budget. * Ensure program quality and compliance with HSPPS. * Maintain and update all Group Connection events on the agency platform. * In cooperation with the Professional Development Coordinator ensure staff attendance at trainings required per program policy. * Maintain a general knowledge of the Head Start Performance Standards and program policies and ensure staff compliance. Family Engagement and Community Partnerships : * Coordinate with local agencies, community service organizations and educational providers and partners. * In cooperation with the Family Engagement Coordinator, plan and oversee the implementation of activities to engage and involve families and community in Group Connections per program policy. * Arrange for services in all functional areas, including internal and external resources to provide medical, social, mental health, educational, and special services as deemed appropriate. * Serve as a representative of the program to the community and attend meetings and events when needed. * Participate and assist with agency and community events per program policy. Oversite of Service Delivery * Facilitate Data Analysis Meetings with staff per program policy; identify and assign tasks and follow up with team members as necessary. * Attend home visits with Home Based Family Coaches quarterly per program policy. * Coordinate and monitor the planning and implementation of Group Connection events, per program policy. Monitoring and Maintenance of Records * Monitor entry of data in Child Plus per program policy. * Monitor, evaluate, and provide training of volunteers. * Monitor home visit attendance per program policy. * Monitor and manage the maintenance and safety of facilities and availability of supplies. * Monitor and manage Home Base inventory per program policy. * Monitor and manage in-kind per program policy. * Complete ongoing monitoring responsibilities as it relates to local, state, and federal regulations. Professional Development * Participate in professional development as required. * May be asked to support other staff as needed * Maintain confidentiality of family records and/or all program information. * Must report to a workstation on a regular basis. * Perform other duties as assigned. BENEFITS OFFERED Health, Vision, Dental, Life and Supplementary Insurance available, Paid Vacation, Sick and Holidays. Employee Assistance Program, Pet Insurance, Flexible Spending Account EDUCATION AND EXPERIENCE REQUIREMENTS: * Associate Degree in Early Childhood Education, Human Services, or a closely related field required * Bachelor's Degree or higher in Early Childhood Education, Human Services, or a closely related field preferred * Work experience in early childhood and/or family development preferred. * Experience working with low-income families, childcare, health or education preferred. * Minimum of one year of Supervisory experience required. OTHER REQUIRED CAPABILITIES AND QUALIFICATIONS: * Able to problem solve, handle crisis, and work with families and children of various cultures and low-income backgrounds. * Able to establish positive working relationships with families, agency staff, and community members. * Physically able to stand for long periods of time, as well as stooping, squatting, running, and lift an estimated 50 pounds. * Must have an active driver's license and will be required to travel in or out of the community with own transportation. * Advanced computer skills. (Word, Excel, Outlook)

Additional Information About the Role Unit - Memorial Shiloh ICU FT Nights 2 years current RN experience (ICU) Competitive Pay (See Career Ladder Information Below) BSN Differential Shift Differential Benefits Eligible BJC RN Career Ladder - The BJC Registered Nurse Career Ladder differentiates BJC as the place for nurses to work in the greater St. Louis area. This is a tool to empower nurses to work at the top of their license and own their career progression. The BJC RN Career Ladder promotes professional development, leadership, collaboration, education and service excellence and gives staff the opportunity to continue doing what they do best - caring for patients - while having the opportunity to advance to the next step in their career. Moves to higher ladder levels will result in a percentage increase of current pay that aligns with the new job description Additional Preferred Requirements * BSN degree Overview Memorial Hospital Belleville is an acute care hospital offering medical and surgical services plus critical and emergency care including Children's at Memorial for pediatric emergency care. It provides patients a full complement of diagnostic and treatment services as well as heart and vascular care. Memorial, offering medical and surgical services plus critical care, is an accredited Chest Pain Center with PCI by the Society of Cardiovascular Patient Care and is designated as an Acute Stroke Ready Hospital by the Illinois Department of Public Health. In addition, Memorial Belleville recently was accredited by the American College of Radiology as a designated Lung Cancer Screening Center. Since 2008, it has been designated as a Magnet-recognized organization for nursing excellence by the American Nurses Credentialing Center. Memorial Hospital Shiloh, a 94-bed, all-private suite hospital was recognized with Magnet status in 2018 and provides emergency care, labor & delivery, nursery, medical and surgical services plus critical care. Critical Care procedures are performed in the ICU including but not limited to insertion of central venous catheters, Quinton catheters, Swan-Ganz catheters, SvCO2 catheters, Intraaortic Balloon Pumps, temporary pacers, chest tubes, arterial lines, and application and bispectral monitoring. The ICU nurses are trained in Advanced Cardiac Life Support and one nurse from ICU responds to all Code Blues in the hospital. Preferred Qualifications Role Purpose Under the direction of manager, plans, directs, and coordinates activities of a unit on a designated shift. Performs direct patient care as needed and functions as clinical resource to nursing and support staff. Assesses, plans, evaluates and documents the nursing process of assigned unit as needed. Responsibilities Facilitates identification and resolution of gaps in care from hospitalization, at discharge, and into the ambulatory care setting. Critically assess patient data to proactively mitigate impending changes in condition and establishes consults to interprofessional team as appropriate.Leads the development and implementation of complex individual plans of care with defined goals in collaboration with other members of the interprofessional team and the patient, family, or caregiver in accordance with the established guidelines and standards of nursing care. Plan of care reflects application of expert holistic clinical knowledge and skill to anticipate and prioritize complex care needs, anticipate barriers, incorporating interprofessional team and caregiver/family input, and identifies opportunities to improve patient outcomes.Actively utilizes and champions scientific inquiry for evidence-based practices (e.g., participates in journal club, facilitates practice change based on new knowledge, recommends new standards of care or revisions to current standards, conduct a literature search to support unit or organizational goals, disseminate new knowledge obtained from relevant conference or continuing education). Explore opportunities to advance nursing practice (e.g., support a community service health event as a representative of the healthcare profession, patient/family education group, community advisory board, member of Ethics Advisory Committee, serve as adjunct faculty, leadership board in specialty organization).Analyzes gap in practice standards and provides feedback to peers in collaboration with leadership to enhance safe patient care. Leads the evaluation of the patient and family experience, and adjusts care provided to improve patient satisfaction and quality of care.BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. Minimum Requirements Education Nursing Diploma/Associate's - Nursing Experience 2-5 years Supervisor Experience No Experience Licenses & Certifications RN Preferred Requirements Education Bachelor's Degree - Nursing Experience 5-10 years Benefits and Legal Statement BJC Total Rewards At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our Benefits Summary * Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer