If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
+ Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
+ Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
+ Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
+ Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $17.45 per hour - $17.45 per hour
Location 00451 - Portland
Posting Number P1-1076278-10
Address 1716 Jantzen Beach Center
Zip Code 97217
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $17.45 - $17.45 per hour
$17.5-17.5 hourly 5d ago
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Pharmacy Operations Manager
Walgreens 4.4
Team manager job in Portland, OR
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manageror pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. xevrcyc To review benefits, please click here /benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser /benefits
Salary Range: Hourly
$22.5-31 hourly 1d ago
Senior Supervisor Manufacturing Operations
Analog Devices 4.6
Team manager job in Beaverton, OR
Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at ************** and on LinkedIn and Twitter (X).
Analog Devices' has an immediate opening for a Day shift Back-half supervisor in our Beaverton, OR facility. Experience with Wafer Fab is a plus but not required. The position reports to the Manufacturing Operations Manager.Responsibilities and Duties include but are not limited to:
Supervise and motivate a team of operators and leads in a high volume, semiconductor manufacturing environment, to meet daily, weekly and quarterly production goals.
Establish a safe and healthy work environment by maintaining and enforcing organization standards, adhering to legal requirements and regulations.
Ensure high quality output by managingteam attendance, optimizing workload allocation, enforcing procedure and specifications, as well as issue identification and resolution.
Consistently demonstrate proactive communication with co-supervisors, direct reports, support groups and management to establish clear direction and alignment on priorities and metrics.
Work with your direct reports to develop and improve individual and team performance through coaching, appraising job results, counseling and course correcting employees.
Participate in and model, continuous improvement activities, using Lean Manufacturing principles that are aligned with the actions of the other shifts.
Maintain professional and technical knowledge by attending required training, educational workshops and reviewing professional publications (both on and off shift).
Responsible for corrective actions to address problems associated with processing or operating machines or equipment and conduct formal employee performance evaluations.
Supervisors may be expected to participate in Emergency Response Team (ERT) activities; and will be expected to manage appropriate responses to workplace safety incidents.
Minimum Qualifications:
Minimum of 3 years supervisor experience in a high- volume manufacturing environment required.
AS or BS degree and/or equivalent experience supervising in a manufacturing environment. BS degree and study in Industrial Engineering, Business Administration or other technical fields is preferred.
Proven expertise managing a team of 15-30 direct reports in a manufacturing environment. Semiconductor manufacturing experience preferred.
Must possess excellent communication skills (written and verbal) as you will be working in a team environment that is very data driven.
Must be able to demonstrate a solid understanding of building a team and providing training and leadership to promote a team-oriented working environment.
Advanced computer skills are required including familiarity with windows-based programs such as Microsoft productivity tools (e.g., Excel, Word).
Shift: Thursday, Friday and Saturday and every other Wednesday6:00am - 6:00pm (work schedule)
For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process.
Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
EEO is the Law: Notice of Applicant Rights Under the Law.
Job Req Type: ExperiencedRequired Travel: NoShift Type: COP (Continuous Opns.) The expected wage range for a new hire into this position is $83,200 to $114,400.
Actual wage offered may vary depending on work location, experience, education, training, external market data, internal pay equity, or other bona fide factors.
This position qualifies for a discretionary performance-based bonus which is based on personal and company factors.
This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time, and other benefits.
$83.2k-114.4k yearly Auto-Apply 40d ago
Integrations Team Manager
Sightline Applications, Inc.
Team manager job in Portland, OR
Integrations TeamManager - Portland, OR
Sightline Intelligence is the leader in onboard video processing. We are an agile, innovative company developing onboard video processing systems for the autonomous vehicle industry (UAV, drone, robot, etc.). We are looking for talented integrations engineer to help join our growing team.
About the Role
Based in our Portland office, the Integrations TeamManager leads the specialized rapid-response team that jumps into action when critical customer integration challenges emerge. This team works on high-stakes issues that require immediate attention, deep technical knowledge, and creative solutions. The ideal candidate will balance strategic thinking with hands-on involvement, ensuring your team delivers exceptional results under pressure. This role involves collaborating across departments with go-to-market, engineering, technical support, and production.
Summary of Essential Job Functions
Technical Oversight
Review complex integration architectures and provide technical guidance to both external and internal stakeholders.
Ensure solutions are robust, scalable, and maintainable despite time constraints.
Establish best practices for rapid development scenarios.
Balance technical debt against delivery speed, making pragmatic tradeoffs.
Provide inputs to the product and technical roadmaps as voice of the customer.
Customer Engagement
Interface directly with high-value customers during critical integrations (less than 10%, primarily domestic).
Effectively communicate technical solutions and timelines to non-technical stakeholders.
Team Leadership & Development
Build, lead, and mentor a team of skilled integration developers
Conduct performance reviews, set goals, and create professional development plans
Recruit top-tier talent who thrive in fast-paced, problem-solving environments
Build relationships with key stakeholders across the organization.
Education and Experience Qualifications
7+ years of software development experience with strong focus on integrations, APIs, or systems architecture
3+ years of people management experience, preferably leading technical teams
Proven track record of solving complex technical problems under tight deadlines. Strong debugging and performance analysis skills.
5+ years' professional experience in C/C++ and3+ years' Python; other programming languages beneficial.
Strong written and verbal communication skills.
Eligible to work in the United States.
Beneficial Experience (preferred, not required)
Experience with embedded Linux, OpenGL, Encoding/Decoding, Computer Vision, AI/ML.
Experience leading rapid response or platform engineering teams.
Track record of building team processes and documentation from scratch.
Software unit testing and use of version control (SVN, GIT)
Salary and Benefits
Estimated salary range for this position is $130-160K annually, depending on experience.
Compensation includes salary, 11 paid holidays, PTO (20 days earned over the first year), health insurance (100% Sightline covered for HDHP with HSA). Premiums fully paid by Sightline for dental, vision, and life/disability insurance. 401(k) matching, Sightline paid OR PFMLI coverage, schedule flexibility, parental leave, and education reimbursement.
About Sightline
Sightline Intelligence has three offices: Hood River, OR, Portland, OR, and Brisbane, Australia. The Hood River office includes sales, software engineering, and support teams. Our Portland office includes manufacturing, software, hardware engineering, and QA teams. The two offices are in constant communication and get together regularly to discuss ongoing projects and new opportunities. We work in an open office setting, actively communicating about projects and customers throughout the day. Sightline is a member of the Gorge Technology Alliance and regularly sponsors Capstone teams at Portland State University.
Sightline Intelligence provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. Our ongoing diversity, equity, and inclusion efforts help us continually improve employee support.
Don't think this job description is the perfect fit? Send us your resume and a cover letter telling us who you are and why you want to work at Sightline. We're always looking for new talent to add to our team.
Contact
Please contact: ************************************ Visit our website at ***************************** No recruiters, please.
$130k-160k yearly Auto-Apply 12d ago
Customer Service Manager - State Farm Agent Team Member
Anthony Kondos-State Farm Agent
Team manager job in Portland, OR
Job DescriptionBenefits:
Annual anniversary bonus
Paid Holidays
Paid birthday off
Nights and weekends off
1 hour lunches
Friday- Early release
Licensing and continuing education fees fully paid
Hiring bonus
Referral bonus
401(k) matching
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Paid time off
Vision insurance
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Anthony Kondos - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the office operations pertaining to new and existing customer request and needs
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service representatives.
QUALIFICATIONS:
Prior agency experience looking for a managerial role.
Previous State Farm agency experience.
Leadership and organizational skills.
Communication and problem-solving abilities.
Ability to direct a team to complete the urgent and important of every day
Property/Casualty/Life and Health licensed.
Bi-lingual in Spanish and English (not required) but a major advantage.
COMPANY CULTURE:
We are a well-established and successful team seeking the right person to join us. Our work environment is laid-back, with an organic day-to-day approach that fosters a comfortable and supportive atmosphere. Most of our team members have been with us for over five years, creating a close-knit, family-like vibe. Additionally, we serve a large, untapped bilingual (Spanish-speaking) clientele, presenting plenty of exciting opportunities for growth and impact. If you're looking to be part of a dedicated team with room to thrive, wed love to hear from you!
Compensation: $50,000.00 - $75,000.00 per year
$50k-75k yearly 26d ago
Management Team Supercuts
Regis Haircare Corporation
Team manager job in Portland, OR
Join our Supercuts Hair Adventure! SEEKING EXPERIENCED SALON MANAGER FOR BUSY, FULL-SERVICE SUPERCUTS SALON WITH AMAZING CLIENTELE! Are you an experienced hairstylist, barber, or cosmetologist looking to take your career to the next level? Then look no further! At Supercuts we're eager to welcome passionate professionals to our bustling salons. We've got amazing clients and great growth opportunities for you!
Why You'll Love Working with Us:
* We have a passion for hair, customers, and working as a team. We're versatile in cut and color techniques and current fashion trends.
* You'll thrive in our dynamic salon environment, where stylists and clients make hair dreams come true.
* We've got a huge base of loyal customers ready to share stories and create new memories with you.
* We provide a Culture of Possibilities -- explore opportunities for career advancement and professional development with us, and work with our experienced leadership team to achieve your goals.
* Take advantage of paid training and classes that will enhance your skills and knowledge.
* Enjoy medical, dental, and vision-care benefits -- along with paid sick leave and vacation time --so you can look and feel your best while developing your career.
* You'll get to know our supportive, caring family business owners who put customers and employees first. We're a small business that's 100% family owned and operated.
* Earn great wages, along with tips and commission--we pay our employees extra for superb customer service, strong performance, and commitment to our teams.
Our stylists can earn up to $80,000 before reaching the management level, and motivated managers can earn even more than that!
What We're Looking For:
* Licensed cosmetologists or barbers eager to make an impact.
* Stylists with a deep love for hair styling trends and artistry.
* Leaders with experience managing a team.
* Individuals eager to learn, adapt, and contribute with an optimistic growth mindset.
* Stewards who lead by example and collaborate well with others.
* Stylists who manage client interactions with a friendly, professional demeanor.
* Teammates mindful that selling and keeping accurate product inventory are keys to professional success.
* Stylists who take pride in exceeding cleanliness standards.
What You'll Do:
* Lead and inspire your team to success.
* Deliver top-notch customer service and create a welcoming environment for clients.
* Motivate by example, boost team morale, and provide hands-on support.
* Use exceptional communication and interpersonal abilities to connect with staff and clients.
* Keep up to date with salon management software and other business applications.
* Be goal-driven with the ability to set, track, and achieve sales targets.
* Ensure consistent communication with upper management.
Compensation and Schedule:
* Make a minimum of $25 up to $50 per hour(depending on location), including wages, commission or bonuses, and tips.
* Craft a flexible salon schedule that works for customers and team members, ensuring coverage for evenings and weekends.
Are You Ready to Join Us?
Become a valued member of our Supercuts family today! If you're passionate about making clients look and feel fabulous and you're excited to encourage and mentor a team, Apply Now!
Considering a move? We are always on the lookout for talented individuals to join our salons in WA, OR, ID, MT, and AK. We can help pay relocation fees for the right person! Interested? Contact *********************** for more details.
Step into an exciting career with Supercuts and let's create fantastic styles together!
$80k yearly Easy Apply 38d ago
Management Team Supercuts
Supercuts
Team manager job in Portland, OR
6525 SW Beaverton Hillsdale Hwy, PORTLAND, OR, 97225, US Join our Supercuts Hair Adventure! SEEKING EXPERIENCED SALON MANAGER FOR BUSY, FULL-SERVICE SUPERCUTS SALON WITH AMAZING CLIENTELE! Are you an experienced hairstylist, barber, or cosmetologist looking to take your career to the next level?
Then look no further! At Supercuts we're eager to welcome passionate professionals to our bustling salons. We've got amazing clients and great growth opportunities for you!
Why You'll Love Working with Us:
* We have a passion for hair, customers, and working as a team. We're versatile in cut and color techniques and current fashion trends.
* You'll thrive in our dynamic salon environment, where stylists and clients make hair dreams come true.
* We've got a huge base of loyal customers ready to share stories and create new memories with you.
* We provide a Culture of Possibilities -- explore opportunities for career advancement and professional development with us, and work with our experienced leadership team to achieve your goals.
* Take advantage of paid training and classes that will enhance your skills and knowledge.
* Enjoy medical, dental, and vision-care benefits -- along with paid sick leave and vacation time --so you can look and feel your best while developing your career.
* You'll get to know our supportive, caring family business owners who put customers and employees first. We're a small business that's 100% family owned and operated.
* Earn great wages, along with tips and commission--we pay our employees extra for superb customer service, strong performance, and commitment to our teams.
Our stylists can earn up to $80,000 before reaching the management level, and motivated managers can earn even more than that!
What We're Looking For:
* Licensed cosmetologists or barbers eager to make an impact.
* Stylists with a deep love for hair styling trends and artistry.
* Leaders with experience managing a team.
* Individuals eager to learn, adapt, and contribute with an optimistic growth mindset.
* Stewards who lead by example and collaborate well with others.
* Stylists who manage client interactions with a friendly, professional demeanor.
* Teammates mindful that selling and keeping accurate product inventory are keys to professional success.
* Stylists who take pride in exceeding cleanliness standards.
What You'll Do:
* Lead and inspire your team to success.
* Deliver top-notch customer service and create a welcoming environment for clients.
* Motivate by example, boost team morale, and provide hands-on support.
* Use exceptional communication and interpersonal abilities to connect with staff and clients.
* Keep up to date with salon management software and other business applications.
* Be goal-driven with the ability to set, track, and achieve sales targets.
* Ensure consistent communication with upper management.
Compensation and Schedule:
* Make a minimum of $25 up to $50 per hour(depending on location), including wages, commission or bonuses, and tips.
* Craft a flexible salon schedule that works for customers and team members, ensuring coverage for evenings and weekends.
Are You Ready to Join Us?
Become a valued member of our Supercuts family today! If you're passionate about making clients look and feel fabulous and you're excited to encourage and mentor a team, Apply Now!
Considering a move? We are always on the lookout for talented individuals to join our salons in WA, OR, ID, MT, and AK. We can help pay relocation fees for the right person! Interested? Contact *********************** for more details.
Step into an exciting career with Supercuts and let's create fantastic styles together!
$80k yearly Easy Apply 60d ago
Customer Engagement Manager
Dodge Construction Network
Team manager job in Salem, OR
Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.
This is a full-time position and reports directly to the Manager, Customer Success.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM orteam meetings.
**_Essential Functions_**
+ Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
+ Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
**_Key Metrics for Success_**
+ **First-Year Retention Rate:** Percentage of clients retained through their first renewal date
+ **Renewal Rate:** Percentage of clients renewing beyond their first year
+ **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year
**_Education Requirement_**
Bachelor's degree and/or combination of equivalent work experience preferred.
**_Required Experience, Knowledge and Skills_**
+ 2+ years of experience in sales, account management, or customer support for SaaS-based software
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)
+ Ability to quickly learn and apply SaaS products
+ Basic knowledge of the construction industry, or the ability to learn it quickly
+ Strong personal integrity and accountability for outcomes
+ Excellent written and verbal communication skills
+ Strong relationship-building and customer-focused approach
+ Ability to coach customers on best practices and identify pain points and solutions
+ Empathetic mindset with a focus on supporting small business growth and customer success
**_Preferred Experience, Knowledge, and Skills_**
+ Experience working in a SaaS environment
+ Experience with CRM or order management systems
+ Bilingual (English/Spanish) preferred
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $50,000-$60,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-23
$50k-60k yearly 16d ago
Customer Service Manager - State Farm Agent Team Member
Chad Elder-State Farm Agent
Team manager job in Portland, OR
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
401(k)
401(k) matching
Company parties
Dental insurance
Free food & snacks
Signing bonus
POSITION OVERVIEW:
Are you an experienced professional with strong leadership skills? Do you thrive in a managerial role while delivering excellent customer service? We are seeking a Customer Service / Office Manager to oversee operations, support team members, and ensure exceptional client experiences.
As the Customer Service / Office Manager, you will play a key role in managing daily office operations while leading and supporting the team. You will be essential in driving efficiency, fostering client relationships, and ensuring seamless operations.
RESPONSIBILITIES:
Manage office operations and ensure smooth workflow
Handle escalated customer complaints and issues.
Oversee customer interactions, ensuring high-quality support
Ensure compliance with State Farm policies and procedures
Collaborate with the agent on business strategies and goals
Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
QUALIFICATIONS:
State Farm experience (Sales and Customer Service)
Leadership and organizational skills.
Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
Proficiency in learning and navigating computer functions efficiently.
Property/Casualty and Life/Health insurance licenses (must be able to obtain, current licensees preferred).
Bilingual Spanish preferred.
$28k-45k yearly est. 4d ago
Customer Service Manager - State Farm Agent Team Member
Aubrey Nielsen-State Farm Agent
Team manager job in Portland, OR
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Signing bonus
ROLE DESCRIPTION:
As a Customer Service Manager with Aubrey Nielsen State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the customer service team and daily operations.
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service representatives.
QUALIFICATIONS:
5+ years of experience in customer service, with 2+ years in a managerial role.
Leadership and organizational skills.
Communication and problem-solving abilities.
$28k-45k yearly est. 17d ago
Office Services Manager Trainee
Administrative Resource Options 4.3
Team manager job in Portland, OR
Welcome to ARO! Administrative Resource Options (ARO) is a leading international outsourcing firm specializing in office services management. We are a privately held, certified woman owned business and have a presence in 28 states nationwide as well as 4 provinces in Canada. Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.
We offer a full complement of employee benefits including medical, dental, life and 401(k) with employer match. We also offer some unique benefits such as paid time off for charity work (Charity Leave) and Donate for Life organ donor recognition. We are celebrating our 25th year in business and planning for continued growth.
ARO is not a temp or staffing agency. This is a Full Time opportunity
Job Description
• Basic mail service and or copy/print shop support
• Expected to handle a variety of office services including reception and filing
• Willing to move from site to site to provide coverage for employees who are out sick or have scheduled time off
• Ability to adapt to varying office environments based upon our Customers business
• Provide superior level of customer service to existing and prospective clients
• Must be able to work full time, flexible shift dependent upon our Clients requirements
• Provide assistance and/or solutions to client questions and problems
• Regular and reliable attendance, punctuality and a flexible mind set are a must
• Perform other related duties as assigned
• Willingness to gain the business knowledge that will help lead to be promoted to a Site Lead/Manager as we continue to grow our business
• This position requires travel to all sites within an assigned territory. ARO highly recommends that you have access to reliable transportation in order to meet the travel requirement of the job. Be aware that in some cases, ARO sites may be in locations not accessible by public transportation. If lack of transportation would prevent you from traveling to one or more sites for which you are responsible, please do not apply for this position.
Qualifications
Required Candidate Skills:
Ability to multitask
Working knowledge of email, excel and internet explorer
Independent worker
Impeccable customer service
Ability to lift 50 lbs
Must have reliable transportation
Desirable Candidate Skills:
Willing to obtain the skills required to be promoted to a site lead/manager as our business continues to grow
Previous Management experience preferred, but is not mandatory
Additional Information
Company Overview
Every day ARO earns the trust of a diverse and progressive body of clients who recognize our strong commitment to:
Accessibility:
At ARO we believe that true accessibility comes with engagement. We are constantly reaching out and traveling to client sites to make sure all bases are touched on. Our
Engaged Communication Commitment
backs our work ethic. Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.
Results:
With ARO your return on investment will not disappoint. As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you. ARO's core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure. This assures you will experience palpable results in service quality as well as in ROI. Ask about our No Risk Guarantee!
Objectivity:
Many of our competitors are publicly held software or hardware manufacturers and/or distributors. They are quota-based and are held accountable to their investor's interests. At ARO our primary goal is customer service and relationships: we monitor clients' changing requirements and long-term vision to drive proactive and cooperative solutions. We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.
$58k-81k yearly est. 23h ago
Dental Office Manager
Emergency Dental Care USA
Team manager job in Portland, OR
If you want to further your career with an incredible team centered dental office, then look no further!
Our practice is seeking a top-notch, high energy Dental Office Manager to join our team. Our goal is to provide quality patient care and helping patients to enjoy their dental experience. That's where you come in! We need a manager who can:
• Answer phones, schedule efficiently, and create and present treatment plans
• Work with insurances and provide financial arrangements for increased case acceptance
• Maintain a friendly, warm and clean environment for patients and their families
• Lead, motivate and supervise the team
• Assist in dental team development
• Maintain office flow, punctuality and productivity
We offer:
• Competitive Pay
• Paid Time Off (PTO) and Paid Holidays
Please send your resume today for immediate review. We look forward to hearing from you!
$43k-60k yearly est. 7d ago
Call Center Manager
Bath Concepts Independent Dealers
Team manager job in Salem, OR
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
$37k-50k yearly est. Auto-Apply 60d+ ago
Supervisor Medical Claims Support
Moda Health 4.5
Team manager job in Portland, OR
Let's do great things, together!
About Moda Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we're focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let's be better together.
Position Summary
Provides supervision, coaching and support to Claim Support staff. Establishes goals, procedures and provide direction to ensure prompt and accurate support services. Ensures department reports are prepared and quality assurance conducted. This is a FT WFH position.
Pay Range
$64,394.27 - $80,498.01 annually (depending on experience)
*This role may be classified as hourly (non-exempt) depending on the applicant's location. Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.
Please fill out an application on our company page, linked below, to be considered for this position.
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Benefits:
Medical, Dental, Vision, Pharmacy, Life, & Disability
401K- Matching
FSA
Employee Assistance Program
PTO and Company Paid Holidays
Required Skills, Experience & Education:
High School diploma or equivalent.
10 years of claim experience including claim processing and/or customer service and/or claim support.
Excellent oral and written communication skills and the ability to interact professionally, patiently, and courteously both in person and over the phone.
Demonstrated strong, effective, diplomatic interpersonal skills with external clients as well as employees of all levels.
Strong analytical, problem solving, and decision-making skills with demonstrated ability to handle and resolve complaints, correct errors and resolve departmental issues in accordance with Moda Health contracts and Moda Health Inc. policies.
Strong knowledge of Microsoft Office products including Word and Excel.
Strong reading, writing and verbal communication skills.
Possess strong interpersonal skills necessary to deal with difficult issues and people.
Possess analytical, problem solving and decision-making skills.
Computer word processing and spreadsheet knowledge helpful.
Must maintain confidentiality and project a professional business presence and appearance.
Ability to come into work on time and daily.
Must be able to work well under the pressure of supervising Sr. Level Processors and other class level staff responsible for a wide variety of key, non-routine functions requiring broad knowledge and excellent organizational and decision-making skills.
Primary Functions:
Review and advise on the team's response to provider inquiries, appeals, vendor pricing, and denials. Coordinate research for response with other departments.
Ensure the timely and accurate response to written correspondence or phone calls on a wide variety of subjects including medical necessity for durable medical equipment appeals, subrogation, APC claims, vendor edits, and rental network pricing etc.
Review and approve requests to change or revise benefit programming or contract wording resulting from claim processing problems.
Log, track, and follow-up to ensure UPM revisions are completed.
Oversee Quality Assurance Review and reporting. Ensure consistency in Q/A procedures and reporting.
Oversee clerical staff responsible for reject queue, fax/copier/printer maintenance, supplies, interoffice/interdepartmental mail.
Oversee RxPricing claims and pharmacy code edit process.
Review and determine equitable settlement on Third Party Liability/Subrogation claims.
Responsible for Department Reporting.
Responsible for ensuring prompt and accurate response to inquiries to Moda Health Website.
Work closely with La Grande for Quality Assurance, complaints, appeals, and other claim support services.
Ensure PPO pricing is performed promptly and accurately.
Monitor Claim Support phone service and ensure adequate backup for Customer Service.
Personnel administration including timekeeping, performance appraisals, interviewing and hiring, counseling, etc.
Work with HealthCare Services and providers to obtain preauthorization.
Perform other duties as assigned including membership in interdepartmental committees and projects.
Working Conditions:
Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication. Must be able to navigate multiple computer screens. A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work. Must be comfortable being on camera for virtual training and meetings. Work in excess of standard workweek, including evenings and occasional weekends, to meet business need.
Internally with Customer Service, Claims, Healthcare Services, Sales/Service, Membership Accounting, Benefit Configuration, Actuarial, IT, and Provider Relations. Externally with members, providers, policyholders, and vendors.
Together, we can be more. We can be better.
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.
For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our ***************************** email.
$64.4k-80.5k yearly Easy Apply 3d ago
Customer Service Manager - State Farm Agent Team Member
John Proctor-State Farm Agent 3.3
Team manager job in Portland, OR
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Health benefits
Profit sharing
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
People-oriented
Detail oriented
Property and Casualty license (must have currently)
Life and Health license (must have currently)
Spanish Speaking Bilingual required
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$33k-38k yearly est. 25d ago
Hotel Front Office Manager
Innventures Hotel Mgmt Co 3.4
Team manager job in Beaverton, OR
REQUIREMENTS:
Previous hotel front desk experience is required, along with lead or supervisor responsibilities. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.
Prior hotel management experience preferred.
JOB OVERVIEW - Front Office Manager:
Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Office Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 80 hours vacation days, sick/ wellness leave and 8 holidays
Company-matched 401(k) plan
Bonus Plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
A TYPICAL DAY:
Oversee hiring, training, coaching, mentoring and scheduling for the front office team.
Proactively garner relationships with long term and repeat guests to develop loyalty and maintain a high level of satisfaction.
Apply problem solving skills to resolve guest issues to their satisfaction.
Supervise ordering and inventory for front office supplies within a set budget.
Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Support the goals of the hotel through teamwork and collaboration with all departments.
POTENTIAL CAREER PATH:
Operations Manageror Sales Manager - Assistant General Manager
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
$47k-58k yearly est. Auto-Apply 60d+ ago
Supervisor - Call Center
Maximus 4.3
Team manager job in Portland, OR
Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Supervisory orteam lead experience in a remote contact center environment
- Excellent communication, coaching, and problem solving skills
- Technical proficiency with remote-work technologies
- Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools
- Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
56,000.00
Maximum Salary
$
76,500.00
$33k-41k yearly est. Easy Apply 4d ago
Training and Compliance Team Lead
Edgewater Federal Solutions
Team manager job in Portland, OR
The Training & Compliance Team Lead is responsible for the strategic oversight, execution, and continuous improvement of both the organization's Information Security Training Program and Compliance Assessment & Remediation initiatives. This role ensures the effective delivery of user education, workforce security awareness, targeted skills development, and rigorous compliance with applicable federal, agency, and contractual requirements. The Team Lead manages program staff, leads the coordination of assessments and remediation activities, and serves as a critical liaison with internal teams and external stakeholders to drive organizational security maturity. Those with a Secret or L clearance are given priority. If no clearance, you must be eligible.
Responsibilities
Training and Program Management:
Designs, implements, and continuously refines a comprehensive information security and compliance training program.
Develops custom curricula for varying roles, including general users, privileged users, and specialized staff.
Delivers or coordinates training sessions, security awareness campaigns, and materials distribution.
Tracks training completion, maintains detailed records, and generates compliance reports.
Assessment and Remediation::
Coordinates periodic internal and external compliance assessments (e.g., FISMA, NIST SP 800-53, BPA-specific requirements).
Oversees the remediation program, working with technical teams to ensure rapid closure of identified vulnerabilities, POA&Ms, and non-compliance findings.
Tracks and reports status of remediation activities, ensuring timely and effective risk mitigation.
Policy and Process Development:
Develops and enforces policies and procedures for training, assessments, and compliance documentation.
Ensures all programs align with agency and federal mandates, best practices, and evolving threats or requirements.
Team Leaddership:
Supervises and mentors team members, providing guidance and professional development.
Assigns workload, evaluates performance, and fosters a collaborative, high-achieving team culture.
Coordinates cross-functional activities with other program leads.
Communications and Reporting:
Prepares and delivers comprehensive training, compliance, and remediation reports to internal leadership and external stakeholders.
Serves as the primary point of contact for training and compliance matters within the organization and with client/agency representatives.
Facilitates briefings, awareness events, and compliance-related meetings
Continuous Improvement:
Implements lessons learned and industry best practices into training and assessment programs.
Stays current on compliance trends and regulatory changes, proactively updating programs as needed.
Qualifications
Education: Bachelor's degree in Information Security, Education, Organizational Development, Business Administration, or related field; advanced degree preferred.
Experience: Minimum of 5-7 years of relevant experience managing security/compliance training and assessment/remediation programs for government or highly regulated organizations; experience in the federal or energy sectors highly desirable.
Certifications: CAP, CISSP, CISA, or Security+ preferred; certifications in instructional design or training development (e.g., CompTIA CTT+, Certified Professional in Learning and Performance) are considered an asset.
Knowledge/Skills:
Deep understanding of FISMA, NIST SP 800-53, and other federal compliance requirements
Proven instructional design and training delivery skills
Experience conducting and facilitating compliance assessments and POA&M remediation
Ability to develop policies, procedures, and process documentation
Excellent written and verbal communication skills
Demonstrated ability to manage and motivate cross-functional teams
Strong analytical, reporting, and project management capabilities
Security Requirements
Must be able to obtain and maintain the Secret security clearance.
About Us:
Founded in 2002, Edgewater Federal Solutions, Inc. is an industry-recognized federal contractor. Our industry-leading team combines federal expertise and state-of-the-art innovation to provide quality technical solutions for modern-day challenges. Edgewater is a repeat awardee of such honors as Washington Post Top Workplaces (2018-2025) and Inc. 5000 Fastest Growing Companies (2019-2024). We also have CMMI and ISO certifications. We are headquartered in Frederick, Maryland with staff across the United States. Edgewater has more than 500 employees supporting over 30 federal and commercial organizations.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law. #LI-SW1
$27k-50k yearly est. Auto-Apply 10d ago
Customer Service Lead - Part-Time
Burlington Coat Factory Corporation 4.2
Team manager job in Beaverton, OR
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
+ Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
+ Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
+ Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
+ Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $17.30 per hour - $17.30 per hour
Location 00118 - Beaverton
Posting Number P1-1076079-4
Address 9125 SW Cascade Avenue, Suite 150
Zip Code 97008
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $17.30 - $17.30 per hour
$17.3-17.3 hourly 5d ago
Office Services Manager Trainee
Administrative Resource Options 4.3
Team manager job in Portland, OR
Welcome to ARO!
Administrative Resource Options (ARO) is a leading international outsourcing firm specializing in office services management. We are a privately held, certified woman owned business and have a presence in 28 states nationwide as well as 4 provinces in Canada. Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.
We offer a full complement of employee benefits including medical, dental, life and 401(k) with employer match. We also offer some unique benefits such as paid time off for charity work (Charity Leave) and Donate for Life organ donor recognition. We are celebrating our 25th year in business and planning for continued growth.
ARO is not a temp or staffing agency. This is a Full Time opportunity
Job Description
• Basic mail service and or copy/print shop support
• Expected to handle a variety of office services including reception and filing
• Willing to move from site to site to provide coverage for employees who are out sick or have scheduled time off
• Ability to adapt to varying office environments based upon our Customers business
• Provide superior level of customer service to existing and prospective clients
• Must be able to work full time, flexible shift dependent upon our Clients requirements
• Provide assistance and/or solutions to client questions and problems
• Regular and reliable attendance, punctuality and a flexible mind set are a must
• Perform other related duties as assigned
• Willingness to gain the business knowledge that will help lead to be promoted to a Site Lead/Manager as we continue to grow our business
• This position requires travel to all sites within an assigned territory. ARO highly recommends that you have access to reliable transportation in order to meet the travel requirement of the job. Be aware that in some cases, ARO sites may be in locations not accessible by public transportation. If lack of transportation would prevent you from traveling to one or more sites for which you are responsible, please do not apply for this position.
Qualifications
Required Candidate Skills:
Ability to multitask
Working knowledge of email, excel and internet explorer
Independent worker
Impeccable customer service
Ability to lift 50 lbs
Must have reliable transportation
Desirable Candidate Skills:
Willing to obtain the skills required to be promoted to a site lead/manager as our business continues to grow
Previous Management experience preferred, but is not mandatory
Additional InformationCompany Overview
Every day ARO earns the trust of a diverse and progressive body of clients who recognize our strong commitment to:
Accessibility:
At ARO we believe that true accessibility comes with engagement. We are constantly reaching out and traveling to client sites to make sure all bases are touched on. Our Engaged Communication Commitment backs our work ethic. Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.
Results:
With ARO your return on investment will not disappoint. As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you. ARO's core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure. This assures you will experience palpable results in service quality as well as in ROI. Ask about our No Risk Guarantee!
Objectivity:
Many of our competitors are publicly held software or hardware manufacturers and/or distributors. They are quota-based and are held accountable to their investor's interests. At ARO our primary goal is customer service and relationships: we monitor clients' changing requirements and long-term vision to drive proactive and cooperative solutions. We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.
The average team manager in Salem, OR earns between $47,000 and $166,000 annually. This compares to the national average team manager range of $44,000 to $152,000.