Team manager jobs in Schenectady, NY - 255 jobs

Job DescriptionBenefits: Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development 401(k) 401(k) matching ROLE DESCRIPTION: As a customer service account manager with Lubica Mills State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and achievement driven team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer accounts and daily operations. Generate and implement customer service policies and procedures. Find insurance solutions based on customers unique circumstances and needs QUALIFICATIONS: 5+ years of experience in customer service, with 2+ years in a managerial role. Strong leadership and organizational skills. Excellent communication and problem-solving abilities.

Job Description Are you a hands-on hospitality leader who thrives in a fast-paced resort environment? Do you love developing teams, elevating guest experiences, and creating smooth, memorable arrivals for every guest who walks through the door? If so, we want to meet you! We're looking for an energetic and service-driven Front Desk Manager to oversee our Front Desk, PBX, Night Audit, Transportation, Concierge, and Room Control operations. This is a key leadership role responsible for ensuring exceptional guest service, seamless daily operations, and high-performing team members. You'll serve as a primary support leader for the Front Office and play a direct part in delivering outstanding RCI Check-In/Check-Out scores. What You'll Do Lead and inspire a dynamic Front Office team-hiring, training, coaching, scheduling, and mentoring to ensure excellence. Oversee daily operations across multiple guest-facing departments, ensuring all service and safety standards are consistently met. Deliver top-tier guest service by anticipating needs, resolving issues quickly, and managing escalations with professionalism and care. Monitor room status, occupancy forecasting, and cash-handling accuracy-using daily reports and guest feedback to identify opportunities for improvement. Collaborate closely with Housekeeping, Vendors, Suppliers, and all resort departments to deliver seamless, elevated guest experiences. Manage administrative responsibilities including payroll, scheduling, group and VIP communications, reports, and department documentation. Facilitate regular team meetings, maintain strong communication across departments, and ensure all staff remain trained in emergency and safety procedures. Jump in to support other teams during high-demand periods and contribute to the resort's culture of teamwork and hospitality. What We're Looking For 3-5 years of front office management experience-timeshare or resort experience highly preferred. A strong communicator with proven ability to lead, coach, and motivate teams. Skilled at handling multiple priorities and resolving problems with confidence and professionalism. Proficient in Microsoft Word and Excel. High School Diploma or GED required. Ability to work evenings, Fridays, Saturdays, Sundays, and holidays. Why You'll Love Working With Us Be part of a respected, guest-focused resort with a strong culture of teamwork and service excellence. Have a meaningful impact on guest satisfaction and overall resort success. Grow your career with a company that values leadership development and internal advancement. Ready to lead a high-performing front office team and make a difference every day? Apply today and help us create unforgettable resort experiences!

Store - Saratoga Springs, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $16.50 - $22.50 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

TITLE: Client Service Banker REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non-Exempt PAY GRADE: NE 20 ($17.00 - $25.89 per hour) AVAILABILITY: Monday-Friday 8:30am-5:30pm, Saturday 8:30am-12:30pm Position Summary: The Client Service Banker will be our clients' first impression of the Pioneer culture and brand. In this role you will embody and exemplify our IMAGINE culture within your team. This will encompass listening, understanding and anticipating the clients' needs and providing outstanding service in every interaction. You will execute transactions with professionalism and accuracy. In doing so, you will support and carry out Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Key Responsibilities: Provides outstanding service and solutions to our clients. Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. Acts as a first line of defense in detecting potentially fraudulent activities. Adheres to all policies and procedures to maintain compliance standards. Builds relationship with clients by actively listening to deepen relationships and anticipate their financial needs. Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being. At branch management direction on an as-needed basis, may perform platform duties such as account opening, account maintenance, service inquiries, etc. Assist branch management and the Client Service Supervisor in various operational activities on an as-needed basis. Education & Experience: High School graduate (or GED) required, or current high school student anticipating graduation. Strong mathematical skills required. Minimum of six months cash handling experience and customer service experience preferred. Minimum of six months customer service experience, recommending and referring products and services preferred. Ability to adapt to evolving technologies and systems. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Passion / Integrity / Professionalism / Customer Service Are you a People Person? Our customer service team is responsible for being the first point of contact for new and existing members. The first person a member sees when they arrive and the last person they see when leaving, our customer service team sets the tone for our members experience while at the club. Our team members are fully versed on club operations and services and have one of the busiest positions in the club. Attention to detail, professionalism and passion are key attributes of the ideal candidate. In addition to greeting and interacting with members, our customer service team serves protein shakes, operates cash register, assists with member tours and questions, enrolls members in fitness classes and sessions, handles incoming phone calls and assists with cleaning in our facility. Team members in this position are typically cross trained to perform many different functions. Prior experience in a fast paced retail business is helpful. Fitness minded individuals are encouraged to apply. This position provides opportunity for advancement into personal training, group Exercise instruction and management. EOE

Job DescriptionWho We Are: At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service-the 'AAA Experience.' We're committed to making every smile count, and we live by our “No Smile Left Behind” philosophy. At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges. As part of our team, you'll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients' lives. Dental Office Manager Are you a natural leader with a passion for organization and patient care? We're looking for a proactive, friendly, and detail-driven Dental Office Manager to lead our office and keep our practice running smoothly. If you thrive in a fast-paced environment, love working with people, and have experience in dental administration-this is your opportunity to make a real impact. Help us deliver outstanding smiles while building a positive and efficient office culture! Essential Functions: Team Management: Lead and manage the office team, ensuring smooth operations and fostering a positive work environment. Provide guidance, support, and motivation to team members. Training and Development: Oversee the training and development of staff, ensuring they have the skills and knowledge necessary to perform their roles effectively. Recruiting: Participate in the recruitment process, from interviewing potential candidates to making hiring decisions, ensuring the office is staffed with qualified and motivated individuals. Compliance and Regulations: Ensure the office complies with all relevant laws, regulations, and company policies, maintaining a high standard of practice. Patient Relations: Manage patient relations, addressing concerns and ensuring a high level of customer service is provided at all times. Financial Management: Oversee office budgets, billing, and financial reporting, ensuring financial goals are met. Inventory and Supplies: Manage the inventory of office and dental supplies, ensuring the office is fully stocked and operational at all times. Scheduling and Workflow Management: Optimize office scheduling and workflow to ensure maximum efficiency and patient satisfaction. Maintain Accurate Records: Ensure all patient and office records are maintained accurately and securely, in compliance with legal and regulatory requirements. Stay Flexible: Be ready to handle additional tasks as required, adapting to the dynamic needs of the practice. Qualifications: Experience in office management, preferably in a dental setting. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in office management software and technology. Understanding of compliance and regulatory requirements in a healthcare setting. Commitment to continuous learning and professional development. Benefits: Highly competitive compensation. Health, dental, and vision insurance. 401(k) retirement plan with company match. Paid time off and holidays. Performance-based bonus opportunities. Discounted orthodontic care for you and your family. Loan assistance for dental assistant school and continued education (CE). A fun, inclusive, and supportive culture where your career can thrive. Job Type: Full-time Compensation: Salary range starting at $62,000; final offer will be determined by experience and qualifications. Job Location: In-person; local travel between offices may be required. Work Hours: Monday-Thursday (8:30 am - 6 pm or 9:30 am - 7 pm), Friday (8:30 am - 5 pm), Saturday (8:30 am - 4 pm)

Job Description Job Title: Team Leader/Manager Company: New York Ophthalmology About Us: At NYOPH we are dedicated to delivering exceptional service and results in the healthcare industry. We believe that our success stems from our passionate team and our commitment to excellence. We are seeking an enthusiastic Team Leader/Manager to join our dynamic team and help us achieve our goals. Key Responsibilities: Lead, motivate, and inspire a team to exceed performance metrics and drive results. Establish and uphold a positive daily culture that fosters collaboration and success. Understand and manage Key Performance Indicators (KPIs) to ensure team accountability and effectiveness. Engage with patients and physicians to exceed expectations, ensuring a platinum standard of care. Provide ongoing support and development for team members, fostering a positive work environment. Demonstrate stability and consistency in daily operations while managing challenges effectively. Maintain a comprehensive understanding of job responsibilities and delegate tasks appropriately. Approach decision-making with a CFO mentality, focusing on fiscal responsibility and strategic growth. Utilize technology efficiently, ensuring computer literacy across all relevant platforms. Qualities We're Looking For: Energetic Personality: You bring positivity and enthusiasm to the team, energizing those around you. Motivational: You inspire others to achieve their best and maintain a results-driven mindset. Team Player: You thrive in collaborative environments and understand the importance of teamwork. Cultural Leader: You set the tone for a productive and supportive workplace culture. Understanding: You recognize and respect the expectations of patients, physicians, and employees alike. Qualifications: Proven experience in a leadership role, preferably within healthcare or a related field. Strong knowledge of KPIs and their impact on business performance. Excellent communication and interpersonal skills. Proficient in computer applications and data management. Why Join Us? At NYOPH, you will be part of a dedicated team that values innovation, growth, and teamwork. We offer competitive salaries, benefits, and opportunities for professional development. How to Apply: If you're ready to make a significant impact and drive our team to new heights, please send your resume and a cover letter to *************** with the subject line "Team Leader/Manager Application."

Hudson River Community Credit Unions mission is to make our members lives better. Call Center Manager HRCCU is seeking a dynamic and experienced Call Center Manager to lead our Member Experience Center team. The Call Center Manager is responsible for leading and overseeing the credit unions contact center operations to deliver exceptional member service, achieve performance goals, and ensure compliance with policies and regulatory requirements. This role manages daily operations, coaches and develops staff, monitors performance metrics, and partners with leadership to continuously improve the member experience across all call center channels. Key Responsibilities: * Lead, coach, and develop call center supervisors and representatives to deliver consistent, high-quality member service. * Ensure a positive, professional, and member-focused experience across all call interactions. * Monitor call quality, service levels, and member feedback. * Manage call center metrics such as service levels, average handle time, first-call resolution, quality scores, and member satisfaction. * Implement process improvements to enhance efficiency and consistency. * Ensure adherence to credit union policies, procedures, and regulatory requirements. * Maintain strong internal controls and documentation standards. * Collaborate with branch operations, lending, digital services, and support departments to ensure seamless member support. * Contribute to strategic planning initiatives related to service delivery, technology, and growth. * Support change management initiatives, including new systems, products, or processes. Qualifications: * College Degree with at least 5 years of experience managing a contact center or customer service team, or a high school diploma with at least 8 years experience managing a contact center or customer service team, preferably in a financial institution. * Strong leadership and team-building skills. * Excellent verbal and written communication abilities. * Ability to analyze performance data and take action to improve results. * Proficiency in Microsoft Office Products * The ability to adjust approach in response to new information, shifting priorities, or unexpected challenges. * Commitment to providing outstanding member experience. Employment Details: * Location: HRCCU Operations Center in Corinth, NY. * Annual Salary: $60,500.00-$75,000.00 depending on experience and qualifications. * Medical, Dental, Vision, FSA & HSA options. * Life insurance, short term, & long-term disability benefits. * 401K with matching contribution up to 10%. * Generous paid time off, including birthday off and additional12 observed holidays. * Gym reimbursement and wellness program. * Internal and external training, including certification and tuition reimbursement. * Community Volunteer initiatives. * Career growth & advancement opportunities. We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued. Our Culture Statement: To create a supportive, inclusive and purpose-driven workplace where employees feel valued, empowered and inspired to serve our community while demonstrating kindness and empathy towards one another. Learn more about our company culture and benefits on our careers page! Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. Apply online

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Customer Engagement Manager Locations: New York Get To Know Us: SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration solutions. Its products serve the enterprise collaboration and strategic transaction markets, enabling the exchange, control, and management of information between organizations. About the Team: The CEM is an integral role within the global Deal Services organization, nested within the larger Global Technical Sales organization. Within their responsible region, the CEM will define Deal Service solutions based on the client's business needs. The CEM will also work closely with core stakeholders within Field Sales, Sales Engineers, Customer Success and Legal. Additionally, the CEM will have a cadence and work closely with our Marketing, PMO, SOC, Tech Ops, Finance/Billing and Product Management organizations. Why You Will Love It Here! Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: Interface with advisors, corporates and other business stakeholders on the discovery, scoping and sale of our Deal Services offerings Understand client business needs, gather requirements and recommend best practices through direct client interaction Work closely with cross-functional teams to assemble services that meet the client's needs Prepare cost and timeline estimates, and set client expectations Manager opportunities and pipeline Communicate requirements and handover deals to the Deal Service delivery team for execution Drive sales initiatives across the Field Sales organization to drive overall Deal Services performance What You Will Bring: Bachelors in business management or other related fields 3+ years of experience in a Sales-type role. Experience working with cross-functional teams including Customer Service, Product Management, Field Sales, Pre-sales, Legal, Marketing, and Finance. Demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. Strong organizational skills, with the ability to work on multiple opportunities with multiple deadlines. Excellent listening, oral, and written communication skills. Self-starter with the ability to work independently and manage priorities. Ability to work under pressure in a fast-paced environment and think outside the box. Interface with customers, colleagues, management, and project stakeholders, as needed, to ensure overall project success. Optimally, has a balanced combination of large corporate and small, entrepreneurial company backgrounds. Detail and goal oriented. Understands financial markets (e.g. M&A, Corporate, Loans, Asset Management, Private Equity, etc.) Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ ************************ #LI-JP1 #CA-JP #LI-Intralinks Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions.NY: Salary range for the position: $75,000 plus commissions USD to $85,000 plus commissions - On Target earnings $120,000 - $135,000 USD.

is $19.00 - $20.00 hourly If you are organized, have an eye for detail, enjoy juggling numerous tasks, and have excellent customer service skills, then this may be the job for you! This position will provide administrative support to QSAC's Offices at our NEW Garden City location opening soon or our Queens Village location. Job Responsibilities Administration & Reception Will welcome and admit visitors and greet students and families, while maintaining appropriate security procedures (visitor log book, Time card swipes, etc.) Perform administrative duties such as filing, faxing, ordering supplies Maintain paper and computer files Calendar management, create and edit Microsoft Office documents, as requested Will respond to and transfer all in-coming calls and take messages in a professional manner and route calls as necessary Perform other duties as assigned by supervisors and/or senior management Qualifications & Work Experience Bachelor's degree highly preferred or related administrative experience required 1-2 years customer service/office experience is highly preferred Punctuality and regular attendance is expected Maintain individual /family confidentiality Commitment to company values and adherence to policies is essential Excellent customer service skills are required Ability to juggle multiple tasks with flexibility Dependability and flexibility is expected Excellent interpersonal skills are required Working knowledge Microsoft Office is required Mission QSAC is a New York City and Long Island based nonprofit that supports children and adults with autism, together with their families, in achieving greater independence, realizing their future potential, and contributing to their communities in a meaningful way by offering person-centered services. QSAC pursues this mission through direct services that provide a supportive and individualized setting for children and adults with autism to improve their communication, socialization, academic, and functional skills Benefits QSAC benefits are some of the best and go beyond health and retirement. You will be joining a passionate community of professionals and staff who support each other in a challenging and rewarding work culture. Competitive salary Medical, Dental and Vision Insurance have very low out of pocket costs (for FT staff) Medical can be as low as $1 dollar per paycheck ( for FT staff) Generous Paid Time Off policy (for full time staff) Start with 24 days annually Group Life Insurance and Long Term Disability (for FT staff) Flexible Spending Accounts (for FT staff) Pre-Tax Commuter Benefits 403(b) Retirement with Employer Discretionary Match (for FT staff) Opportunities for career advancement Qualifications are subject to change in accordance with government regulations. Qualifications are subject to change in accordance with government regulations. QSAC is an Equal Opportunity Employer (EOE) Mission-Oriented. Results-Driven. Collaborative. Passionate. We Are QSAC. To easily apply: Please email us at Jobs@qsac.com

Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. This is a fully remote role. *Position is contingent upon contract award* Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. - Supervisory or team lead experience in a remote contact center environment - Excellent communication, coaching, and problem solving skills - Technical proficiency with remote-work technologies - Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools - Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 56,000.00 Maximum Salary $ 76,500.00

Job DescriptionDescription: Simply Set is part of a family-owned wholesale grower specializing in a variety of seasonal product offerings, including annuals, perennials and vegetables. We supply large retailers who sell the product in sizable quantities. Our emphasis is on providing high quality plant material along with superior customer service! We are looking for a Team Lead to supervise and direct a team of merchandisers at retail level, throughout our stores. Plant knowledge is helpful to this position. The right candidate will be skilled at multi-tasking, prioritizing and solving problems. Requirements: Supervisory Responsibilities: Recruit, interview, hire, and train Seasonal Merchandisers in your market. Oversees the daily workflow of the Market. Handles discipline and termination of employees in accordance with company policy. Will be working in Walmart garden centers. Cover 5-10 stores within the territory Help merchandisers set stores, interact with vendors, customers and store personnel. Merchandise live plants. Travel between stores. Essential Duties: Train and assist team to: Execute retail merchandising tasks including product placement, display and signage Train store associates on correct watering practices. Implement retail schematics and merchandising materials as assigned Ensure merchandising is done to the standard set by Walmart Train retailers to perform scheduled tasks Ability to lift up to 25 lbs. Take photos of displays and upload to OneDrive Effectively meet company and client objectives Interact and communicate effectively with store management, associates & suppliers Provide exceptional customer service Strictly adhere to weekly hour budget provided Visit every store each week Work with merchandisers in store on a regular basis (possible documentation) Constant communication with Regional Manager via email, text, call. Report issues immediately to Regional Manager Submit schedules for yourself and merchandisers to Regional Manager by Friday evening of previous week, communicate any changes to Regional Manager Saturday hours required, April through October. May be required to work holidays in peak season. Time off must be approved by Regional Manager Qualifications: Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent attention to detail Strong leadership skills Enjoy working outside with annual and perennial flowers Plant knowledge a plus Must be able to work in all types of weather conditions Must possess a smart phone Driver license and reliable transportation required Full-time/Seasonal position. 40 hours/wk plus some extra hours during the busy season. Saturdays mandatory during Spring season. Benefits: Compensation: $18.50-24.50 per hour Health and Dental Insurance EAP SPTO 401(K)

*** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts *** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes. PLEASE NOTE: THIS IS NOT A REAL JOB, IT IS FOR DEMONSTRATION PURPOSES ONLY. DO NOT APPLY! The Project Manager - Reporting and Visualization will be responsible for helping the Digital Analytics and Insights group gather requirements, source data, and deliver reports and compelling visualizations to key stakeholders across the global Discovery organization. You will work with various functional groups to gather requirements, design relevant reports and dashboards and continually improve Business Intelligence. Responsibilities Leads discussions throughout all phases of the Business Intelligence design lifecycle Plans, manages and keeps control over key project milestones, metrics and effectiveness Ensures objectives and scope are clearly defined and understood by stakeholders and Analytics team Effectively manages internal communications in both verbal (team meetings) and written (status reports). Collaborates with other BI leads throughout the organization to coordinate tools and methods. Ensures appropriate access and training is supplied to relevant end users Runs project post mortem analysis to capture improvement ideas for future projects. Requirements Bachelor's, Master's or PhD degree in Information Technology, Computer Science, Engineering, Business Management or similar discipline 2+ years of experience in BI analytics project management and leading teams in a virtual / global or structured organization Must be able to define, shape, and drive projects to completion while effectively collaborating with others Strong analytical and problem solving skills. Demonstrate an ability to solve complex problems and present recommendations to senior management effectively Excellent interpersonal and communication skills, work ethic and the ability to work well individually as well as leading cross functional project teams Understanding of design principles and aesthetics of business dashboards and reports (i.e. look and feel) Basic data modelling and database design understanding including experience in SQL server and DataStage development Experience with BI visualization tools and their implementation, ideally Tableau or PowerBI Understanding and experience with big data technologies and platforms is highly desired Prior experience in design, development and deployment of BI applications Functional experience across a range of commercial business processes with an emphasis on personalization & revenue management and marketing data integration is a plus Experience in Media is a plus Example corp has taken great measures to make sure that every employee is compensated fairly and therefore, pay transparency even before we receive your application is important to us. We've consulted 3 different data sources to triangulate a range commiserate with location and experience. New York pay band$102,000-$125,000 USD *** Similar to the introduction that can precede all job descriptions, an outro can also be formatted for consistency on all posts *** Semblable à l'introduction qui peut précéder toutes les descriptions de poste, une outro peut également être formatée pour la cohérence sur tous les messages

Job DescriptionDescription: Under the direct supervision of the Senior Behavioral Health Support Supervisor, the Behavioral Health Support Supervisor (BHSS) will help build a strong team and shape staff behaviors to ensure high-quality services are being provided to youth and families. They will collaborate with the Behavioral Health Services Administration Team and Behavioral Health Support Workers (BHSWs) in growing and implementing standards and processes. The BHSS will be responsible for email correspondence, maintaining case documentation, and communicating upcoming deadlines to BHSWs in a timely manner. They must be extremely organized and able to perform at a high level of accuracy. The BHSS must maintain appropriate professional relationships with the Behavioral Health Services Administration Team, BHSWs, and families and their Care Teams to ensure optimal care and high-quality services. Requirements: MAJOR DUTIES AND RESPONSIBILITIES: ? Reviewing documentation (Progress Notes, Verification of Service Forms, Service Plans, etc.) from BHSWs to provide constructive feedback and request corrections when needed. ? Updating shared records of documentation (Service Plan due dates, authorization start and end dates). ? Referencing the youth's Service Plans to ensure BHSWs are using the correct goal and objective on Progress Notes. ? Audit BHSWs' utilization for accuracy and continuity of care in compliance with CFTSS and HCBS guidelines. ? Referencing authorization approval where applicable to ensure BHSWs are following the approved units and frequency of each service. ? Report service provision overutilization, including but not limited to fraud, waste, and abuse. ? Holding supervision meetings with assigned BHSWs to acknowledge strengths and advise on areas needing improvement. ? Communicating and following up effectively with the Director of Behavioral Health Services, Senior BHSS, and BHSWs regarding concerns that need immediate attention (pause in services, outstanding paperwork). ? Coordinating meetings between BHSWs, families, and the youth's Care Team when needed. ? Collaborating with the Director of Behavioral Health Services on department meeting agendas. ? Assisting in leading department meetings and presenting applicable feedback regarding documentation and service provision. ? Attending and completing all mandatory OCFS trainings for provided services within six (6) months of hire date. ? Performing other responsibilities as assigned. QUALIFICATIONS: EDUCATIONAL: ? Associate degree required ? Bachelor's degree preferred EXPERIENCE: ? Supervisory experience ? At least 1 year of experience working with youth. ? At least 6 months of experience in the mental health field. PREFERRED SKILLS: ? Proficiency in Microsoft Office ? Excellent oral and written communication skills ? Bilingual (Spanish) ? Highly organized and detail-oriented SCHEDULE: ? Must work three (3) days per week from 9 am-5 pm. ? Must be present at mandatory meetings. BACKGROUND: Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report. ? State Central Registry Clearance ? Justice Center Background Check REQUIRED ACTIVE CERTIFICATION: · Credential Verification · Medical clearance CPR/First Aid (and 2-year recertification) Mandated Reporter CFTSS Training (CPST and PSR) Intimate Partner Violence Motivational Interviewing Safety and Risk: Investigation, Synthesis, and Assessment Suicide Awareness Cultural Competency Trauma-Informed Care LGBTQ Training Other training as assigned PHYSICAL REQUIREMENT: · Lifting requirement of 50 lbs. · Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling, and climbing Salary Range: $23.00-$25.00

Title: Senior/Supervisor - Emerging Companies Group Department: Emerging Companies Group Supervises: Semi-seniors and below Role Type: Full-time ABOUT THE COMPANY: Anchin is a New York City based Certified Public Accounting and Consulting firm with a Long Island and Florida presence that provides expert financial advisory to companies across a diverse range of industries. We offer a full range of integrated accounting, consulting and business management services from tax planning and audits to the most detailed analysis of acquisitions and financial restructuring. Anchin is consistently recognized as one of the “Best of the Best” accounting firms in the country, a Best Place to Work in New York City and New York State, and a Best Accounting Firm to Work For Nationwide. ABOUT THE POSITION: Anchin is seeking a Senior or a Supervisor to join our Emerging Companies Group. This role offers the opportunity to work closely with high-growth startups and venture-backed companies, guiding them through complex accounting and tax challenges while developing technical expertise and leadership skills. The ideal candidate is detail-oriented, proactive, and passionate about helping emerging companies scale efficiently. RESPONSIBILITIES: Prepare and review complex federal, state, and local tax returns for emerging companies. Prepare and review tax returns for C-Corps, S-Corps, partnerships, and owners. Provide tax planning and advisory services to startups, focusing on equity compensation, venture funding, and growth strategies. Act as the primary client contact for tax-related inquiries and guidance. Mentor and supervise junior staff to ensure accurate and timely tax service delivery. Collaborate with engagement partners on complex tax matters, including research, compliance, and risk management. Keep clients and team informed about tax law changes and industry trends affecting emerging companies. Support internal process improvements and efficiency initiatives within the tax practice. Qualifications: Education: Bachelor's degree in Accounting, Finance, or related field. CPA preferred. Experience: 3-6 years of public accounting experience, preferably in tax for startups or high-growth companies. Strong knowledge of federal, state, and local tax compliance and planning. Experience with equity compensation, venture capital transactions is a plus. Excellent client service, communication, and leadership skills. Ability to manage multiple engagements and mentor junior staff effectively. Proficiency in tax software and Microsoft Office; familiarity with cloud-based accounting platforms is a plus. Compensation: Competitive annual salary in the range of $85,000 to $145,000 based on the individual's experience level. Anchin provides comprehensive benefits, which you can view here. Attributes: Accountability: Follows through on commitments, does what you say you will do, even requiring some personal sacrifice. Communicates Effectively: Delivers messages in a clear and concise manner, listens attentively. Strong Interpersonal Skills: Relates comfortably to all levels of people, both internally and externally. Nimble Learner: Learns quickly when facing new situations, willingly takes on the challenge of unfamiliar tasks. Technical Proficiency: Deals with technical issues comfortably and can complete work at a high level of proficiency. Technologically Proficient: Ability to apply technology solutions to work. Being Resilient: Shows confidence under pressure, maintains a positive attitude despite adversity. Action Oriented: Proactively seeks out new and challenging work. Trustworthiness: Keeps confidences and develops a reputation for being honest and ethical. Anchin is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship, or any other characteristic protected by law. Anchin is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Anchin Recruitment Team at ******************

Job Description TITLE: Client Service Banker REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non-Exempt PAY GRADE: NE 20 ($17.00 - $25.89 per hour) AVAILABILITY: Monday-Wednesday 9:00am-4:00pm, Thursday-Friday 9:00am-5:00pm, Saturday 9:00am-12:00pm Position Summary: The Client Service Banker will be our clients' first impression of the Pioneer culture and brand. In this role you will embody and exemplify our IMAGINE culture within your team. This will encompass listening, understanding and anticipating the clients' needs and providing outstanding service in every interaction. You will execute transactions with professionalism and accuracy. In doing so, you will support and carry out Pioneer's vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Key Responsibilities: Provides outstanding service and solutions to our clients. Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc. Acts as a first line of defense in detecting potentially fraudulent activities. Adheres to all policies and procedures to maintain compliance standards. Builds relationship with clients by actively listening to deepen relationships and anticipate their financial needs. Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being. At branch management direction on an as-needed basis, may perform platform duties such as account opening, account maintenance, service inquiries, etc. Assist branch management and the Client Service Supervisor in various operational activities on an as-needed basis. Education & Experience: High School graduate (or GED) required, or current high school student anticipating graduation. Strong mathematical skills required. Minimum of six months cash handling experience and customer service experience preferred. Minimum of six months customer service experience, recommending and referring products and services preferred. Ability to adapt to evolving technologies and systems. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job DescriptionWho We Are: At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service-the 'AAA Experience.' We're committed to making every smile count, and we live by our “No Smile Left Behind” philosophy. At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges. As part of our team, you'll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients' lives. Dental Senior Office Manager Diamond Braces is seeking an experienced and driven Dental Senior Office Manager to oversee operations across multiple dental practice locations. In this leadership role, you will ensure that all practices under your supervision meet operational, financial, and clinical standards, driving exceptional patient experiences and strong business performance. Essential Functions: Oversee operations for multiple dental practice locations within the district. Ensure all locations operate efficiently and deliver exceptional patient care and customer service. Collaborate with practice managers and dental teams to achieve operational goals and compliance with clinical protocols. Develop, implement, and monitor key performance indicators (KPIs) across all locations to assess and drive practice performance. Provide actionable insights and regular reporting on KPIs to leadership, identifying areas for improvement and ensuring accountability. Analyze and manage practice P&L statements to drive revenue growth and profitability while maintaining high-quality patient care. Lead, coach, and mentor practice managers and staff to foster a culture of collaboration, continuous improvement, and professional development. Implement operational best practices, ensuring compliance with policies, procedures, and regulatory requirements. Collaborate with clinical leadership to support recruitment, onboarding, and retention of dental professionals. Drive initiatives to enhance patient satisfaction, operational excellence, and team engagement across all practices. Qualifications: Minimum of 5 years of experience working in Dental Service Organizations (DSOs), with a proven track record of managing multiple practice locations. Demonstrated experience in measuring and reporting KPIs for multi-site locations. Strong understanding of P&L statements, with the ability to identify trends, opportunities, and areas for improvement. Excellent leadership, communication, and interpersonal skills, with a collaborative approach to team management. Ability to work in a fast-paced, dynamic environment while prioritizing tasks and meeting deadlines. Associate or bachelor's degree in business, healthcare administration, or a related field. Benefits: Highly competitive compensation. Health, dental, and vision insurance. 401(k) retirement plan with company match. Paid time off and holidays. Discounted orthodontic care for you and your family. Loan assistance for dental assistant school and continued education (CE). Access to cutting-edge technology and world-class facilities. A fun, inclusive, and supportive culture where your career can thrive. Job Type: Full-time Compensation: Salary range starting at $75,000; final offer will be determined by experience and qualifications. Job Location: In-person; local travel between offices required. Work Hours: Monday-Thursday (8:30 am - 6 pm or 9:30 am - 7 pm), Friday (8:30 am - 5 pm), Saturday (8:30 am - 4 pm)

Job Description Hudson River Community Credit Union's mission is to make our members' lives better. Call Center Manager HRCCU is seeking a dynamic and experienced Call Center Manager to lead our Member Experience Center team. The Call Center Manager is responsible for leading and overseeing the credit union's contact center operations to deliver exceptional member service, achieve performance goals, and ensure compliance with policies and regulatory requirements. This role manages daily operations, coaches and develops staff, monitors performance metrics, and partners with leadership to continuously improve the member experience across all call center channels. Key Responsibilities: Lead, coach, and develop call center supervisors and representatives to deliver consistent, high-quality member service. Ensure a positive, professional, and member-focused experience across all call interactions. Monitor call quality, service levels, and member feedback. Manage call center metrics such as service levels, average handle time, first-call resolution, quality scores, and member satisfaction. Implement process improvements to enhance efficiency and consistency. Ensure adherence to credit union policies, procedures, and regulatory requirements. Maintain strong internal controls and documentation standards. Collaborate with branch operations, lending, digital services, and support departments to ensure seamless member support. Contribute to strategic planning initiatives related to service delivery, technology, and growth. Support change management initiatives, including new systems, products, or processes. Qualifications: College Degree with at least 5 years of experience managing a contact center or customer service team, or a high school diploma with at least 8 years' experience managing a contact center or customer service team, preferably in a financial institution. Strong leadership and team-building skills. Excellent verbal and written communication abilities. Ability to analyze performance data and take action to improve results. Proficiency in Microsoft Office Products The ability to adjust approach in response to new information, shifting priorities, or unexpected challenges. Commitment to providing outstanding member experience. Employment Details: Location: HRCCU Operations Center in Corinth, NY. Annual Salary: $60,500.00-$75,000.00 depending on experience and qualifications. Medical, Dental, Vision, FSA & HSA options. Life insurance, short term, & long-term disability benefits. 401K with matching contribution up to 10%. Generous paid time off, including birthday off and additional12 observed holidays. Gym reimbursement and wellness program. Internal and external training, including certification and tuition reimbursement. Community Volunteer initiatives. Career growth & advancement opportunities. We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued. Our Culture Statement: To create a supportive, inclusive and purpose-driven workplace where employees feel valued, empowered and inspired to serve our community while demonstrating kindness and empathy towards one another. Learn more about our company culture and benefits on our careers page! Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. Apply online ************************************ If you are unable to complete this application online due to a disability, please contact Human Resources at ************************